Shows
The Forward Podcast with SmartOSCS3 Episode 11: Building People, Stories, and Impact: James Rhee on Leadership and Life“If you want a family, you should have a family. I hope your kids work at the company one day.” – James C. RheeWe couldn’t have asked for a more inspiring guest to The Forward Podcast than James C. Rhee - CEO, Founder, Author, Educator, and Private Equity Investor. He’s helped transform iconic brands, stood on global TED stages to speak about leadership, and guided young minds at Howard, MIT, and Yale. James shares the lessons that shaped him - from childhood to the C-suite.James’ journey spans some of the most fascinating intersections of human experience and professional...
2025-11-031h 04
The Forward Podcast with SmartOSCRethink Inclusion in Finance: Why Inclusive Design Is the Smartest Bet in Fintech - Samantha Lee🎙️"If you don't have diversity in lived experiences, we're going to start to perpetuate by an infinite magnitude the inequalities that already exist in the system.”We met Samantha at Money 20/20 Bangkok and knew we had to bring her onto the show. In this conversation she challenges assumptions, surfaces hard truths, and shows how inclusive design isn’t just ethical - it’s smart business.In this special conversation, we dig into:✓ What gets missed when there’s no diversity at the decision-making table✓ The dang...
2025-09-2221 min
The Forward Podcast with SmartOSCSeason Finale with Clive Grinyer: Redesigning Your ThinkingLink to buy the book! Redesigning Thinking: How Service Design is Solving Our 21st Century Challenges https://www.amazon.com/Redesigning-Thinking-Service-Solving-Challenges/dp/3111392821💡 “When we make a decision, we are in fact designing. And if we are making that decision without considering the human being, then that's a poor decision.” – @CliveGrinyerTo put it simply: if you’re human, this episode is for you.We couldn’t have dreamed up a better guest to close out this season of The Forward Podcast: Rethink than Clive Grinyer — one of the leading voices i...
2025-08-1944 min
The Forward Podcast with SmartOSCRethink Inclusion in Finance: Why Inclusive Design Is the Smartest Bet in FintechMost financial innovation isn’t built for the people who need it most.Samantha Lee is one of the most thoughtful voices in finance today. As Chief of Staff at Discover, she’s helped deliver banking and payments to over 100 million people globally. But her mission runs deeper.Growing up in poverty gave Samantha a perspective most in the boardroom don’t have. And a single project in Vietnam cracked open her understanding of how broken and biased—our systems still are.In this episode of The Forward Podcast: Rethink, Samantha joins host Aziza O’Beirne to...
2025-07-3121 min
The Forward Podcast with SmartOSCRethink What Your Money Can Do: The Business of Change Brands with Chris BakerWhat if rethinking your shopping list could change the world?In this episode of The Forward Podcast: Rethink, @AzizaOBeirne is joined by @ChrisBaker, award-winning strategist, social entrepreneur, and author of Obsolete: How Change Brands Are Changing the World.Chris is the driving force behind:🧻 Serious Tissues – tackling deforestation with recycled, plastic-free toilet paper and nearly 2 million trees planted☕ Change Please – a coffee company that’s helped thousands of people out of homelessness through barista training and employmentWe dive into:💡 What defines a Change Brand—and how they’re disrupting tired categories
2025-07-0332 min
The Forward Podcast with SmartOSCRethink Finance in Asia: What Needs to Change? (Money20/20 Special Part 2)Finance in Asia is moving fast. But is it moving in the right direction?Right now, too many fintech solutions are built for the top of the pyramid , for people with stable incomes, credit histories, and easy access to financial services.That leaves millions excluded and opens the door for predatory products to fill the gaps.At the same time, cross-border payments remain fragmented. Regulation struggles to keep pace with innovation. And while AI is racing ahead, too often it’s being used to replicate outdated processes instead of truly rethinking what’s possible.
2025-06-0517 min
The Forward Podcast with SmartOSCRethink the Future of Money: 20(ish) Minutes from Money 20/20 Asia That Made Us Rethink (Part 1)3 days.200 of Asia’s most influential tech leaders, banks, startups, retailers, regulators, and creators, all under one roof to talk about where the future of fintech is heading.Thousands of guests. One big question: What made you rethink?We went floor to floor at @Money20/20 Asia, one of the biggest fintech events in the world, to speak with speakers and attendees who are actively shaping the future of finance. We asked them 👉 What moment at Money20/20 has stopped you in your tracks and made you rethink?From AI’s...
2025-06-0423 min
The Forward Podcast with SmartOSCRethink the Algorithm - It’s Time to Challenge the Stories We’re Sold with Shawn LimWhat does it really mean to rethink not just technology — but the culture behind it?In this episode, we talk to Shawn Lim, a journalist-turned-solopreneur whose work now lives at the intersection of identity, media, and digital transformation. After more than a decade reporting on adtech, agency shifts, and marketing innovation across APAC, Shawn now runs Human Algorithm — a newsletter and podcast that challenges surface-level stories in business and explores more human, inclusive ways forward.We cover #AIagents, #brandloyalty, #parenting, #burnout, and why #internalculture is no longer something that stays hidden behind closed doors. Shawn shar...
2025-05-1432 min
The Forward Podcast with SmartOSCRethink Digital Fashion - The Problems Retail Still Doesn’t Solve for CustomersFlat websites. Frustrating Size Guides. Endless scrolling. Overwhelmed customers.While it seems everything else has evolved around us, in 2025, online hopping still hasn’t caught up with consumer needs. To kick off our Rethink series, we speak to Olivia Lee. Olivia is the founder of LIVVIUM, a digital fashion and Web3 consultancy helping brands create more immersive, human-centered experiences online. Named one of the Top 100 Global Women in Emerging Tech, she works at the intersection of digital fashion, consumer experience, and the future of the metaverse. In this episode, Olivia challenges the assumptions digital fashion and retail ne...
2025-04-2940 min
The Forward Podcast with SmartOSCNew Season Trailer: The Forward Podcast: RethinkWhen the old answers don't fit, it’s time for new questions. New season coming soon:🎙The Forward Podcast: Rethink!A lot of the problems we’re trying to solve today are built on assumptions that no longer fit.We’re asking:What’s overdue for a rethink?Instead of rushing to solutions, we're sitting longer in the problem stage.This season, we’re speaking to rethinkers. The ones who stay curious instead of comfortable. The ones who are rethinking how we build communities, how we design shopping expe...
2025-04-2401 min
The Forward Podcast with SmartOSCFrom Fairydust to Impact: The Future of the CTO Role - Cut The Onion Episode 6In this episode, we’re peeling back the layers with Rebecca Parsons — Board Member, Author, Speaker, and Former CTO Emerita of Thoughtworks!
As a long-term tech devotee, Rebecca has left her mark across academia, government research, nonprofits, startups, manufacturing, and massive enterprises. She’s a passionate advocate for programming languages, AI, and evolutionary computation — all while keeping her feet firmly planted in the ever-evolving tech community.
💡 In her own words:"I’m a geek through and through. I can’t imagine not being in the technology community. That’s just who I am."
What’s inside t...
2024-12-2353 min
The Forward Podcast with SmartOSCR&D’s Future: Co-Ownership, Creativity, and Observability at the Core - Cut The Onion Episode 5In this episode, we’re peeling back the layers with @CharityMajors, CTO and Co-Founder of @Honeycomb.io, the pioneers of observability for complex systems.
Charity’s career has been built on designing and managing massive distributed systems at Parse (acquired by Facebook), Facebook, and Linden Lab (makers of Second Life). She’s also the co-author of #ObservabilityEngineering and #DatabaseReliabilityEngineering (O'Reilly).
In this conversation, we don’t hold back! Charity and Aziza dive into what’s causing tears of joy and tears of frustration in the tech world as well as discussing:
🔍 Why observability is crucial and th...
2024-12-0840 min
The Forward Podcast with SmartOSCThe Gift of Connection: How Value-Based Frameworks Shape Technical Success - Cut The Onion Episode 4Today, we're peeling back the layers with Philip Gill, CTO at SmartBox Group - the number one experience #gift provider in Europe, selling millions of gifts every year!!
From #QualityAssurance to #CTO, it's a road less traveled, but it comes with incredible stories and perspectives.
These stories include Phil’s experience working in various countries before joining Smartbox a decade ago. How he has surrounded himself with smart, driven, and passionate people, who always keep user experience at the heart of their work.
As a CTO, Phil advocates for #sustainable working environments and avo...
2024-11-2844 min
The Forward Podcast with SmartOSCHow Kindness Always Wins: Core Leadership Principles with Florian Pasquier, CTO at Carma | Cut The Onion Episode 3In this episode, we’re peeling back the layers with Florian (Flo) Pasquier, CTO at Carma. From engineer to co-founder and CTO, Flo’s career has been filled with eye-opening twists, turns, and valuable lessons! We’ll be getting a front-row seat to his brilliant mind and experiences and hearing about why building strong engineering teams with empathy and storytelling is critical for navigating the fast-changing tech landscape.
You’ll hear all of this and more:
📈 Continuous Learning & Strong Foundations – Why these are essential for staying ahead in a rapidly evolving industry.
🔧 The Tech Leader Toolbox – From DevOps and Cl...
2024-11-0729 min
The Forward Podcast with SmartOSCLess Trust, More Truth: Getting to the Core of the Cardano Foundation - Cut The Onion, Episode Two“We cannot solve a misuse of trust in people with blockchain technology. But I think what we can solve is the trust in systems challenge.”
Today, we're peeling back the layers with Sebastian Bode, The VP of Engineering at the Cardano Foundation. Sebastian turned his childhood dream job at Ubisoft into a career that’s spanned robotics, automotive, finance, and now blockchain! After years as an engineer, Sebastian made the leap to leadership and realized what really excites him isn’t just solving technical problems—it’s working with people and creating environments and systems that thrive on truth, ed...
2024-10-2254 min
Modern CTOSPECIAL EPISODE: Leadership Lessons from 1000 Episodes with Aziza O’Bierne & Joel BeasleyToday, we’re bringing you a special episode. Joel is interviewed by Aziza O’Beirne, host of The Forward Podcast with SmartOSC. We uncover the origins of Modern CTO, and what Joel has learned from hosting nearly 1000 episodes with top CTOs from around the world.To check out The Forward Podcast with SmartOSC, check them out wherever you get your podcasts or visit their website: https://www.smartosc.com/podcast/All of this right here, right now, on the Modern CTO Podcast!
2024-10-171h 01
The Forward Podcast with SmartOSCLessons Learned From 1,000 CTO Stories with Joel Beasley - Cut The Onion Episode OneIn this premiere episode of our brand-new mini-series Cut The Onion, we're kicking things off by sitting down with Joel Beasley, the creator of @ModernCTO (ModernCTO.io)
Joel Beasley is somewhat of a CTO whisperer - he’s interviewed almost 1,000 CTOS since releasing his book ‘Modern CTO’ and podcast of the same name. In this episode, Joel takes us behind the curtain to share the lessons he’s learned from countless conversations, his personal journey as a CTO, and what is the source code of his being, his core, and what moves him forward in life. We’ll peel back layers o...
2024-10-171h 01
The Forward Podcast with SmartOSCCut The Onion | New Mini-Series Coming SoonCut The Onion is a playful acronym for CTO (Chief Technology Officer), reflecting the multifaceted nature of the role.
Like an onion, the CTO role has layers that, when peeled back, reveal even more beneath the surface.
We’ll be getting to the core of tech role that can oftentimes be misunderstood and exploring the stories of those working in tech across a multitude of industries - bringing you honest takes, trends, and tips for going forward.
2024-10-0900 min
The Forward Podcast with SmartOSCInternational Podcast Day - Advice To My Future SelfIf you could speak to your future self, what advice would you offer? That’s the question we've been asking our guests this season. To celebrate #InternationalPodcastDay, we’re wrapping up this season with a special compilation of sage advice from our brilliant lineup!
From savoring the wins, and trusting your gut, to promoting people sooner, this season has been filled with invaluable wisdom to help you move forward.
We’ll also have a very exciting announcement to make so make sure to stay to the end to hear about it!
In this episode...
2024-09-3022 min
The Forward Podcast with SmartOSCS3 Episode 10: Thriving or Surviving? Why the ROI of Human Connection Is Crucial for the Future of Work with Emily HinksAre traditional office cultures meeting their end? What happens when you start investing in the ROI of Human Connection? (Spoiler alert: great things will happen!)
In this episode of #TheForwardPodcast, we're joined by Emily Hinks, founder and CEO of Mischief Makers. She’s shaking up the Future of Work with her delightfully unconventional, human-centered approach to team collaboration and growth, using facilitation as fuel for good! Emily shares her mischievous methods that have attracted brands like Netflix, Spotify, Nike, and Greenpeace into her orbit. Whether you’re a team member, manager, founder, or CEO—hybrid or fully remote...
2024-09-2350 min
The Forward Podcast with SmartOSCS3 Episode 9: Authenticity & Trust: The Past, Present, and Future of Transformation and Leadership with Terry O’Connor (OBE)
“We have to leave behind the fear of what might go wrong and replace that with the opportunity of what happens if it goes right.”
We’re so happy to have Terry O’Connor OBE on this episode of #TheForwardPodcast! With over 20 years of experience transforming global businesses and a track record that includes CEO roles at Courts Asia and Matahari.
Today, Terry brings his strategic vision and fresh perspectives to companies like Bain and Company, Mirakle, and Trustana.
He’s also the author of Why Not? The Story of a Retail Mav...
2024-08-2947 min
The Forward Podcast with SmartOSCS3 Episode 8: The Food Industry Needs to Adapt to a New Reality: Problem-Solving for The Future of Food with Andre MenezesClick here to VOTE for us at the Asia Podcast Awards with Radio Info and Radio Days: https://lnkd.in/gVCdHQug
We'd be so grateful for your votes in two categories
1. Best Interview Podcast (The Forward Podcast)
2. Best Money and Business Podcast (The Forward Podcast)
Thank you!! Now, enough about us. Please meet our next brilliant guest:
Andre Menezes started his first business at 12 years old and looked at life, processes, and products with a simple question: Is there a better way?
Years later, this question led him from e...
2024-08-1944 min
The Forward Podcast with SmartOSCS3 Episode 7: Why Your Next Big Competitor Could Be Your Own Customer: The Future of Virtual Natives with Catherine D Henry“Brands are challenged when it comes to #Web3 concepts, #metaverseplatforms, and #gaming. But guess what? That's your job. Brands need to pay more attention to this.”
In this exciting episode, we dive into the world of emerging technologies with Catherine D. Henry, a pioneer in spatial computing and a top global expert on the Metaverse and Web3. Catherine takes us through the journey of how immersive and interactive experiences have evolved, from the early days of gaming to the widespread adoption of AI, virtual reality, and augmented reality.
We’ll discuss how the pa...
2024-07-2933 min
The Forward Podcast with SmartOSCS3 Episode 6: How New Retail & Business Models Will Drive the Future of Logistics and Supply Chains
Supply chain logistics is a messy place right now. So what does the future hold?
When it comes to transformation and digital development the Supply Chain industry is one of the slowest sectors to progress, so we’ll be speaking to someone who has spent two decades frivolously learning and seeking to create change in logistics infrastructure, customs compliance, shipping, and supply chain technology.
A self-described industry busybody, Jeffrey Tan wears many hats. Currently, as the president of the Singapore Computer Society’s Supply Chain Management Chapter, leading efforts in technology adoption within the ind...
2024-07-1145 min
The Forward Podcast with SmartOSCS3 Episode 5: Pushing Boundaries for Success & How to Authentically Connect with Natalie Dau
“I'm a true believer that you can't force an audience.”
How can brands navigate unpredictable times when connecting with their audience? By staying true to yourself, letting go of vanity, being authentic, and cutting out the BS (Bullshit)!
In this episode of The Forward Podcast from SmartOSC, we are thrilled to welcome Natalie Dau, a renowned Media Creator, Athlete, and Co-Author of 'Run Like A Woman'. With over 20 years in Asia and 25 years consulting with some of the world's biggest brands, Natalie shares her incredible journey from corporate consultant to ultr...
2024-06-2728 min
The Forward Podcast with SmartOSCS3 Episode 4: The Future of Banking - SCBX & The Pathway to Making AI Change A Real Change“Banking business used to be low risk and low return. But we don't believe it's going to stay like that.”
What rewards await those brave enough to swim against the current? We explore this question further while speaking to Dennis Trawnitschek, the CTO of SCBX.
SCBX is described as the mothership of the financial technology business, comprising 12 subsidiary companies that operate across key business pillars: Banking Business, Consumer and Digital Finance Business, and Platform and Technology Business.
In our latest episode of The Forward Podcast, we delved into this transformation alongside the cultural shif...
2024-06-1344 min
The Forward Podcast with SmartOSCS3 Episode 3: Using Data & Insights for Profit: What's Now and Next for Southeast Asia with Simon TorringAfter 10 years of rocket growth within the eCommerce space, businesses are asking how they can become more profitable. Effective data is a start. But as more and more technologies and tools emerge that promise businesses the world, it is more important than ever to ensure that you are using quality rather than quantity.
Today we’re exploring Using Data & Insights for Profit: What's Now and Next for Southeast Asia with the brilliant Simon Torring the Co-founder of Cube Asia, a market intelligence company focused on Southeast Asia’s digital economy.
Before founding Cube Asia, Simon spent...
2024-05-2339 min
The Forward Podcast with SmartOSCS3 Episode 2: What's Next for MarTech? Debunking Myths & Navigating Transformation with Andy ChangWhat does it take to truly transform yourself
and your organization from the inside out? Being completely honest with yourself is a start.
And who better to share their honest stories of progression than our next guest? Andy Chang has spent the last two decades working with global organizations to transform and construct their customer interactions and in turn, has worked to tirelessly transform himself and his mindset.
As a technologist and computer science alumni,
Andy's journey has been marked by a relentless pursuit of innovation and a deep-seated belief in the power of technology t...
2024-05-141h 16
The Forward Podcast with SmartOSCS3 Episode 1: The Limitless Possibilities of IoT in Thailand with Mint KaewmanoromMint Kaewmanorom lives a life filled with curiosity, consistently looking at the bigger picture she moves forward by wondering how she can tackle problems with new solutions. So it comes as no surprise that she finds herself in one of the most interesting areas for the future, the Internet of Things.
As Asia embraces digitalization, IoT stands poised to transform industries, offering a glimpse into a future marked by enhanced efficiency and connectivity.
In this episode, we’ll hear about the work that True Digital is doing with leveraging IoT technology in Thailand and how they...
2024-04-0524 min
The Forward Podcast with SmartOSCTrailer: Cut The Onion - Coming SoonCut The Onion is a playful acronym for CTO (Chief Technology Officer), reflecting the multifaceted nature of the role. Like an onion, the CTO role has layers that, when peeled back, reveal even more beneath the surface.
In this mini-series, we’ll explore the core of tech roles that can often be misunderstood and explore the stories of those working in tech across a multitude of industries. We'll bring you honest takes, trends, and tips for moving forward.
2024-04-0300 min
The Forward Podcast with SmartOSCS2 Episode 15: How Listening Sells: GQ’s Viral Product Launches and Leadership with George HartelHow many of us really speak directly to our customers and when was the last time we went on their customer journey?
In this episode of Commerce Talk we are talking all about filtered-down insights, the need for psychological safety in innovation, and why it’s important to just be quiet in meetings every once in a while!
With agility in its DNA, across 60 years of business, GQ Thailand has been evolving and shedding its roots from being known as an apparel brand to a problem-solving tech brand that is there to help change your li...
2023-12-2745 min
The Forward Podcast with SmartOSCS2 Episode 14: The Forward Forecast: What Key Trends Will Shape 2024?From life-changing devices to advancements in leadership, global logistics, secure payments, responsible AI in marketing, and more. In this episode of Commerce Talk, we get front-row seats to the forward-focused minds of some of the biggest global leaders so that we can keep you one step ahead!
You'll hear from...
🚚Herbert Vongpusanachai - Managing Director for DHL Thailand and Indochina
🖨️Siew Ting Foo - Global Head of Brand and Insights at HP
💳 Tee Chayakul - Country Director, Stripe Thailand
🧠Mei Lee- Partner at Boston Consulting Group
🔒 Jay Hira - Director, National Cyber Security Practice at MinterEllison
2023-12-1822 min
The Forward Podcast with SmartOSCS2 Episode 13: Is Retail Media the Next Wave of Marketing? Alin Dobrea on Customer Experience, Innovation, and MoreAlin leads marketing solutions and partnerships across Southeast Asia for ZALORA - Asia’s leading online fashion destination. He is also responsible for the ZALORA advertising platform (ZAP), where his team helps leading brands orchestrate multi-channel campaigns to drive performance and connect with relevant audiences.
In this episode, we're taking a deep dive into Alin's journey from his time with M&S in London to the rapidly growing retail and technology sectors within the Southeast Asian landscape. We'll explore insights from both markets, predictions on emerging trends, and...
✅ Retail Media as the next wave of marketing and what...
2023-11-3032 min
The Forward Podcast with SmartOSCS2 Episode 12: The Secrets to Succeeding in Implementation in a Digital World with Robin SpeculandHave you ever wondered why so many great strategies never get implemented? Or why a staggering 67% of implementations fail?
In this episode of Commerce Talk, we sit down with Robin Speculand, one of the world's most sought-after and respected experts in the realm of strategy implementation.
Robin, the former VP of Citibank Singapore, has worked with some of the globe's top-performing organizations to help reshape how they think, act, and approach, implementing their strategies, using his ground-breaking frameworks, tools, and techniques.
As a prolific writer in this field, we'll be delving into his Am...
2023-11-1939 min
The Forward Podcast with SmartOSCS2 Episode 11: The Secret to Success: Connecting People & Improving Live with DHL’s Herbert VongpusanachaiWhat’s the driving force that gets you out of bed every morning? For the 600,000+ people working at DHL, it is all about Connecting People and Improving Lives.
This powerful purpose has helped to shape their success in serving over 220 countries and territories allowing for them to deliver over 1.6 billion parcels each year!
In this episode of Commerce Talk, we speak to Herbert Vongpusanachai, the Managing Director of DHL Express International Thailand and Head of Indochina, to hear more about how this purpose comes to life to drive the success of DHL Express.
Prio...
2023-10-2637 min
The Forward Podcast with SmartOSCS2 Episode 10: How to Stand Out from the Clutter: Human-Centered Growth and Purpose with Siew Ting FooHow do you define brand purpose and what does it mean for your customers?
It has been proven that brands with purpose are closer to their customers. Today, while the eCommerce space continues to grow and become more cluttered that sentiment may be lost.
So, how can brands stand out from the crowd?
In this episode, we speak to Siew Ting Foo, the Global Head of Brand and Insights at HP, to understand the importance of purpose and how to define it for your brand.
Siew Ting has been 5 times recognized as Asia’s Top 50 Most Influential and Pu...
2023-10-1040 min
The Forward Podcast with SmartOSCS2 Episode 9: The Advice & Lessons That Define UsWhat’s the best piece of #advice you’ve ever received? 🤔 To celebrate #InternationalPodcastDay 🎧 we’re delving into invaluable advice that some of our incredible guests have shared on Commerce Talk.
👉From the most impactful advice they’ve received in their careers, to the words of wisdom they would give to their younger selves right through to the advice they would share with today’s leaders. This episode will inspire, motivate, and move you.
If you’d like to delve into the full interviews that were mentioned in this episode, here are the advice-givers in order of appearance on...
2023-09-2919 min
The Forward Podcast with SmartOSCS2 Episode 8: How to Win Customers and Influence Boards - Making Cyber Security Simple with Jay Hira“Breach prevention is no longer enough. Today, cyber-attacks have become a matter of when and not if”. Our latest guest, Jay Hira, has spent the last 17 years working with global giants such as IBM, KPMG, Salesforce, EY, and many more and has helped them get close to customers and grow by protecting their data and enhancing their cyber resilience. He is now the Founder and Executive Director of MakeCyberSimple. A non-profit that aims to support small and medium businesses in their efforts to get the basics right when it comes to cyber hygiene. Both online shopping and navigating the worl...
2023-09-1146 min
The Forward Podcast with SmartOSCS2 Episode 7: From Brick to Click - DoHome's 40 Year Journey to SuccessWhat does it take for a family business to continue to thrive, especially in today’s landscape?
At the heart of everything for DoHome, it is customers and their needs. In short, they go wherever their customers want them to be.
As DoHome, Thailand’s industry-leading retail and wholesale business celebrates an incredible 40 years of serving their segmented customers with continued store openings and more, we tap into the mind of Mr. Maruay Tangmitrphracha, Deputy Managing Director – Information Technology and eCommerce to find out what their keys to success are and how they keep customer-centricity at their...
2023-08-0813 min
The Forward Podcast with SmartOSCS2 Episode 6: The Power of Seamless Payments with Stripe's Tee ChayakulWe have all experienced a dreaded checkout payment horror story. You go through all of the hassle, put in your card details, your card gets rejected and you have to do it all over again!
As businesses of all sizes and backgrounds navigate through increasingly complex payment demands, there's a danger of neglecting the very foundations that allow for sustainable growth.
In this episode, Commerce Talk host Aziza O’Beirne sits down with Tee Chayakul, a visionary leader who led the team responsible for launching Stripe in Thailand just last November.
During this conversation, Tee em...
2023-07-1330 min
The Forward Podcast with SmartOSCS2 Episode 5: The Power of Reflection: How to Harness The Past to Move Forward with Mei LeeWhat valuable lessons can we learn by taking a moment to look back and reflect on our personal and professional journey? And how can that help you as a leader or a business? A whole lot, according to Mei Lee, a respected partner at Boston Consulting Group (BCG) and a mastermind of forward-thinking within the industry. With over 20 years of experience working with and growing some of the world's biggest brands such as Disney, Dyson, L'Oréal, Lazada, Adidas, Alibaba, Conde Nast, and many more, Mei Lee brings a wealth of insights to the table.
In this e...
2023-05-3145 min
The Forward Podcast with SmartOSCWorld Health Day Part 3: Operation Collaboration - AI & The Future of Empowering Patients with Dr. John SheehanOur guest today, Dr. John Sheehan , a respected and future-focused Radiologist, Clinical Director and Healthcare Technologist sheds a light on how collaboration, leadership and continuous learning can help us better serve people in the healthcare industry and beyond.
For #WorldHealthDay we delve into some of the latest advances in healthcare technology and speak about some of the interdisciplinary projects that @DrJohnSheehn is working on with industry giants such as Microsoft and so much more!
2023-04-0731 min
The Forward Podcast with SmartOSCWorld Health Day Part 2: AI in Healthcare - The need for Education & Ethics with Dr.AvneeshIn #PartTwo of our World Health Day mini-series on Commerce Talk, we sit down with @AvneeshKhare a Physician turned Med Tech (AI) consultant and educator to talk about the importance of regulation, education and ethics when it comes to AI in Healthcare. We hear about some of the ways in which AI will help to make predictions to improve and personalize patient care and how important #Blockchain will be as a combined tool to facilitate the secure transferring of patient records and more. Join us, won't you?
2023-04-0624 min
The Forward Podcast with SmartOSCWorld Health Day Part 1: Revolutionizing Access to Care - The Journey of Ooca with Dr. EixIn this special episode for World Health Day, we sit down with Dr. Kanpassorn (Eix), the founder of Ooca, a groundbreaking mental wellbeing app that is transforming access to care in Thailand. Dr. Eix shares a story of passion and perseverance and further proves the value of foresight and the importance of empathy and grit in business.
2023-04-0527 min
The Forward Podcast with SmartOSCS2 Episode 1: Breaking Gender Barriers and Shaping the Future of STEM fields with Akanksha RastogiWe are back! Welcome to the first episode of Season Two of Commerce Talk. In this very special episode, we celebrate International Women's Day and sit down with Akanksha Rastogi, the Head of Data and Insights at Foodpanda Thailand, to discuss the challenges and opportunities facing women in STEM fields. With 15 years of experience in the field of data science, Akanksha shares some powerful insights about the barriers that women still face today. We speak about the importance of mentors, what turns a good data-scientist into a great one and thoughts on how we can be purposefully and deliberately...
2023-03-0723 min
The Forward Podcast with SmartOSCCommerce Talk Season Two TrailerCommerce Talk is back for Season Two! This season, we're exploring the future of eCommerce and diving into some big topics like sustainable technology, the impact of AI, the transformational power of data, what it takes to be a leader in the midst of disruption and so much more.
Commerce Talk, the podcast that keeps you one step ahead!
2023-02-2800 min
The Forward Podcast with SmartOSCEpisode 10: The Best Of One Year Of Commerce TalkTo celebrate 10 episodes of Commerce Talk with SmartOSC and a year of podcasting, we've put together an episode filled with some of our favourite clips from the past 12 months.
Featuring the likes of Bhavin Patel, Axel Winter, Kirsten Kore, and many more commerce luminaries, this 'best of' episode is jam-packed with digital business and eCommerce insights. The topics you'll hear discussed range from the metaverse to sustainability in commerce, along with everything in between.
2022-09-1440 min
The Forward Podcast with SmartOSCEpisode 09: Benchmarking eCommerce talent with Nathan BushRecruitment and finding talent in the world of eCommerce can be a tricky proposition for lots of companies. Not because there's a scarcity of talented folks out there, but because in such a fast-changing industry, skillsets have to change just as quickly.
Where do you look to find talented people? How do you upskill your staff? And how can you measure talent in a rapidly-changing industry like eCommerce anyway? To answer all these questions and more, host Adrian Wakeham spoke to Nathan Bush, Director at eSuite Talent and host of the Add To Cart podcast.
...
2022-08-0242 min
The Forward Podcast with SmartOSCEpisode 08: What next for BNPL? Boom, bust or B2B?Buy now, pay later, also known as BNPL, has taken off in a big way in recent years. The short-term financing method gives consumers the chance to make purchases and then pay for them in the future, usually on a fixed schedule.
BNPL is most famous for its use in the business-to-consumer (B2C) sector, but increasingly, companies are exploring using the technology for business-to-business (B2B) transactions.
To discuss the sector's past and present, we spoke to a bona fide BNPL expert: Stuart Thornton.
Stuart brings 25 years of experience in industries ranging...
2022-06-1446 min
The Forward Podcast with SmartOSCEpisode 07: How your Business can tap into Recommerce and the Circular EconomyRecommerce and the circular economy are becoming big business the world over as customers and companies alike focus more and more on sustainability. As the need to protect our planet becomes even more apparent, circularity and more sustainable consumption appear increasingly like the way forward.
For this episode, we’re speaking to two women with extensive experience in the circular economy and recommerce, but who come at it from different perspectives. In this discussion, Kirsten Kore of Designerex and Edwina Morgan of Salvos Stores share the secrets of their success in the circular economy and some tips fo...
2022-05-1248 min
The Forward Podcast with SmartOSCEpisode 06: Are Crypto, NFTs and the Metaverse the Future of Commerce?For this episode, we’re taking a look into the future to see how cryptocurrencies, NFTs, the metaverse and other new technologies will impact eCommerce and the wider world of commerce. We look into why these new forms of technology are taking off, how the metaverse might come to fruition, and how to build future-ready teams in your organisation.
Our guest is the perfect man for the job: Axel Winter, one of the brightest forward-thinkers and technology strategists in Southeast Asia.
Axel has a long track record of bringing business operations into the future. He’s th...
2022-04-0542 min
The Forward Podcast with SmartOSCEpisode 05: How NOT to do Headless CommerceIf you’ve not heard of headless commerce, your head has probably been stuck under a rock for the last few years! It’s become such a big and misunderstood buzzword that we thought it was high time to drop some knowledge on how NOT to do headless.
To dive into what headless can and can’t do for your business, host Adrian Wakeham spoke going to two experts who come at this from slightly different angles: Paul Williams, Director - Solutions Engineering, APAC at commercetools and Australian technology and retail leader Shane Lenton, the CIO at Cue Cl...
2022-03-1642 min
The Forward Podcast with SmartOSCEpisode 04: Commerce and the Path to Digitalization with Bhavin Patel of CT CorpOur last guest was a literal rockstar, and for this episode, we've brought on a rockstar of digital business to explore commerce and the path to digitalization.
Tune in as Bhavin Patel of CT Corp and host Adrian Wakeham take you on a step-by-step journey to digitalization. Bhavin is a digital transformation veteran, so make sure to listen closely to his top tips for taking a business digital.
Bhavin Patel currently has a dual role as the Group Managing Director of Digital, Omnichannel & Platforms of CT Corp & President Director / CEO of CT Corp Digital. He...
2021-12-1453 min
The Forward Podcast with SmartOSCEpisode 03: Commerce Disrupted with Ogilvy's Jerry SmithWe're back with a bang for the third episode of Commerce Talk with SmartOSC!
Host Adrian Wakeham spoke to Jerry Smith, the COO of Ogilvy Group Asia and the CEO of Ogilvy Consulting Asia, to dive into how businesses in the commerce space can thrive in today's era of disruption.
They discussed the radical changes the pandemic and new consumer behavior has brought to digital commerce, what businesses need to do to ensure they can not only survive but thrive amid all that disruption, and Jerry even revealed how the disruption of the pandemic has...
2021-12-0241 min
The Forward Podcast with SmartOSCEpisode 02: The Blurred Lines of B2B2C eCommerceThis episode of Commerce Talk with SmartOSC is all about blurred lines, not the controversial Pharrell Williams song, but blurred lines in eCommerce.
Host Adrian Adrian Wakeham spoke to Eddie Teng, Head of Marketing and Digital Business Manager at ASUS Singapore, to dive deep into how the lines between B2B and B2C eCommerce have blurred. Eddie recently spearheaded ASUS Singapore’s transformation to a B2B2C model (with a little help from SmartOSC), so who better to break down the changing demands of buyers?
2021-10-0538 min
Vietnam Innovators (Tiếng Việt)S2#4 Nguyễn Thái Sơn, CEO SmartOSC: "May đo" theo nhu cầu khách hàngAnh Nguyễn Thái Sơn là CEO của SmartOSC, một trong những công ty hàng đầu trong lĩnh vực thương mại điện tử tại Châu Á với các nền tảng như Magento, Sitecore,... SmartOSC hiện là đối tác của các thương hiệu bán lẻ lớn nhất trên thế giới như ASUS, Ricoh, Nestlé, Johnson & Johnson, Unilever, PayPal... Anh Thái Sơn còn là một chuyên gia trong lĩnh vực mở rộng quy mô doanh nghiệp, với câu chuyện scaling up từ 1 công t...
2021-09-301h 04
The Forward Podcast with SmartOSCEpisode 01: The Importance of Personalization in eCommerceWe're kicking off our new podcast series with a cracker of an episode!
Host Adrian Wakeham, Regional Manager for Australia and New Zealand at SmartOSC, invited two stars of the eCommerce game to come and discuss the importance of personalization, by kicking off with a look at the approach Rihanna takes to personalization with Fenty Beauty.
Hayley Worley, co-founder of the trailblazing bed line label The Sheet Society, and Mark Baartse, an independent consultant who was the #15 in the Top 50 People in Ecommerce list in 2019, took a deep dive...
2021-09-1748 min
Startup GrindGrowing Globally with Thai Son (SmartOSC)Thai Son has spent the last 15 years building a world-class eCommerce service provider, through SmartOSC, the business he co-founded with his childhood friend. Under his leadership, the business scaled from zero to more than 600 people, achieving a constant 50%+ YoY growth. Today, as the global CEO, he's responsible for driving expansion, innovation and setting the vision for the business. The company's portfolio includes 500+ clients globally including Johnson & Johnson, Unilever, ASUS, Sony, PayPal, Ricoh, etc., with a presence across 9 offices in 6 countries, and is recognized as one of APAC’s most prestigious eCommerce agencies. The company also built its own startup in...
2021-08-0440 min
The Peak Performance & Predictable Growth Podcast For Agency OwnersEP012 | Growing Global with Thai Son NguyenMeet Thai Son Nguyen from Smart OSC.Established in 2006, SmartOSC is a premium, full-service eCommerce agency. The company's portfolio includes 500+ clients around the world, including many premium brands: Asus, Sony, PayPal, Big C, Central Group, Minor Hotels, Ricoh, etc... As of January 2021, SmartOSC acquired a global presence with 600+ employees and 07 offices in Vietnam, Australia, Singapore, Indonesia, Thailand, Japan, and the US. For additional information about SmartOSC, please visit http://www.smartosc.comConnect With Thai & Smart OSC:Email: thaison@smartosc.comWebsite: http...
2021-03-2231 min