Shows
SpouseTalesHold Space For Purpose And CompassionAre you ready to REFRAME this year? Join Kathy and JoAn as they welcome their friend, Brandi Evans to the show. Brandi has her own business, Stellar Outcomes, is a dental hygienist and does so much more! In this episode, they discuss some new ways to look at this year and refreshing methods to approach and handle challenging times such as these. We all know this year has been filled with unprecedented experiences and feelings of uncertainty. However, as Brandi says, “Freaking out NEVER helps!” Her practice’s goal early on was “to drive the ship with calm and wait for evid...2020-10-2918 minSpouseTalesSpouseTales 40: Cheers To Change! Don’t STOP CommunicatingWe all have to learn to PIVOT! Lift a glass with JoAn and Kathy this week as they talk about how continuing to communicate with your team, patients and loved ones has never been more important. So much has changed for everyone during this year filled with unique experiences and challenges. However, as everyone pivots in response to changing circumstances, one thing that remains the same is the need for communication. It is important to remain very intentional with clear and concise messaging with patients, teams and each other, especially as messaging is now done through masks. In this episode...2020-10-1420 min
SpouseTalesSpouseTales 39: Connecting with Partners for Best PracticesPersonalized communication is more vital now than ever! In this episode, we welcome Mike Buckner of Weave to the show and take a close look at the vital role of communication between practices and patients. During these uncertain times, you cannot always be face-to-face with people, but you can connect with personalized messages through technology. We discuss the importance of embracing technology in our practices and that every word matters when communicating with patients. Mike points out that, “Technology has a short shelf life.” To help keep their business partners ahead of the curve, Weave works very hard to understand the...2020-09-0125 minSpouseTalesSpouseTales #38 Embracing the Changes from COVIDThe COVID-19 shutdowns have affected everyone, both professionally and personally. We’re talking about how those in the dental business used their downtime to improve their business and come together to support others in the industry. Christine Taxin, of Dental Medical Billing University and Links2Success, joined us for this episode to discuss the various ways that those in the medical community made their way through and the adaptations they are making to safely get their businesses back to some form of normal.
Learn more about this episode, and watch the video at https://youtu.be/yq4rpjCx37w2020-08-1821 minSpouseTalesEpisode 37: Best Practices Post-COVID with True PartnersWe focus on transparency in our podcasts, and this episode is no exception! Join us as we welcome Sameer Bhasin of CareCredit. We love CareCredit and how they support us as a partner in our practices. We discuss the financing services they offer to our patients so that we can focus on our strengths: practicing dentistry. We know that many dental procedures are elective, and having the best credit options available can make the work attractive to patients. Sameer discusses with us the nuances with regard to presenting their services to clients and how various types of wording are perceived...2020-07-2225 minSpouseTalesEpisode 36: How And Why To Apply 3C to Your OfficeYou need to be clearly connected with your team and your patients! Having everyone well informed - with the same messages - helps to create a level of comfort. In this episode, we discuss the system of the 3 Cs and how they can be applied to your practice through various tasks such as writing letters and talking to patients. Employing consistency, clarity and confidence in your communications is both beneficial and essential to creating a comfortable office atmosphere for your team members and your patients who put their trust in you. For patients, knowing what they should expect before, during...2020-07-0818 minSpouseTalesEpisode: 35 Looking Back and Looking Forward in 2020 with Beverly WilburnWe are so happy to welcome Beverly Wilburn to this episode of SpouseTales! Beverly owns her own business, is a dental office manager and has a great deal of experience in the dental industry. In this episode, we explore how things have changed since the COVID-19 shutdown and some things that we have learned. We are also on video now, you can find us on YouTube. https://youtu.be/HBP2xeKS1t42020-06-2428 minSpouseTalesEp. 34: The "New Normal" BeginsEp 34 The “New Normal” Begins
Let’s face it, 2020 has certainly been an eventful year. In this episode of SpouseTales, JoAn and Kathy discuss the “fun” (yes, that’s sarcasm) times they have had during quarantine and trying to get their practices back up and running.
* Find out what they did to keep their teams motivated.
* Learn how they are educating their patients for a smooth transition back to care.
* Listen as JoAn tells of how technology has been a friend to making a comeback.
* Laugh as JoAn and Kathy experience a Zoom Crash first-hand. (You’ll hear a few seconds of sil...2020-06-1119 minSpouseTalesEp.33 Part 2 of Contagious Enthusiasm: Enthusiastic Belief Builds Trust In Your PracticeIn this episode, JoAn and Kathy continue their series on Contagious Enthusiasm. This episode talks about how enthusiastic belief in your doctor and your team really encourages that trust with your patient. Listen now and see how you can raise the bar in your office.2020-03-1213 minSpouseTalesEp. 32 Part 1 Enthusiasm is NOT a SPOUSE thing, it IS a TOTAL TEAM thing!Join JoAn and Kathy in this episode as we begin a series on contagious enthusiasm. We will host several guests in this series that you won't want to miss!2020-02-1516 min
SpouseTalesEp. 31 Welcome to the Roaring 20's!Welcome to the Roaring 20's! You've come a long way ladies and so has your hemline.2020-01-0821 min
SpouseTalesEp. 30 Final episode for 2019. Finishing strong.Ep. 30 Final episode for 2019. Finishing strong. by SpouseTales2019-12-1920 min
SpouseTalesEp. 29 Seasons Of Change, Part 5Ep. 29 Seasons Of Change, Part 5 by SpouseTales2019-12-0919 min
SpouseTalesEp. 28 Seasons Of Change Part 4.Look for the Blessings!2019-11-2017 min
SpouseTalesEp. 27 Seasons of Change, part 3 Dana WatsonJoin JoAn, Kathy, with a favorite #DentalSpouse Dana Watson! Seasons of Change, part 3 –they discuss how change is always going to happen. Hang in there, change may be the new normal.2019-11-0821 min
SpouseTalesEp. 26 Seasons Of Change Part 2- Beverly WilburnJoin JoAn and Kathy as they welcome Beverly Wilburn. Beverly's insight on the first thing to remember with change is to acknowledge that it is happening. This episode will leave you in deep thought.2019-10-2318 min
SpouseTalesEp. 25 Seasons Of ChangeJoin JoAn and Kathy as they discuss how Seasons of Change in life and practice have an effect on the other. Being inconvenienced by an aging parent can be a blessing.2019-10-0916 min
SpouseTalesEp. 24 Even Strong Women Appreciate a Support SystemJoin JoAn and Kathy as they discuss the value of having a group you can trust. It starts with the ability to be vulnerable.2019-09-1115 min
SpouseTalesEp. 23 Connecting With Intention!Join JoAn and Kathy as they share their favorite "Engaging Phrases" that keep you in the game! Are you asking with the intent to serve?2019-08-2817 min
SpouseTalesEp. 22 Technology & Turmoil - Dr. Chuck MajorsIn this episode, JoAn sits down with husband Dr. Chuck Majors to discuss technology in the practice. Learn why every new technology needs a "mother."2019-08-0713 min
SpouseTalesEp. 21 Do's and Don'ts of Hiring Consultants - Debra Engelhardt-NashIn this episode, JoAn Majors, Kathy Cigno, and Debra Engelhardt-Nash, three dental spouses, discuss the do's and don'ts of hiring a coach or consultant.2019-07-1023 min
SpouseTalesEp. 20 Life Before Wife - Dana WatsonDid you know that a dental spouse can often feel resentment for giving up a career or their, "life before wife"? Join JoAn and Kathy with SCN's newest winner of "Spotlight on Speaking", Dana Watson as they discuss this very ambiguous topic. Life before wife can be very controversial.2019-06-2620 min
SpouseTalesEp. 19 Don't Bring Home To Work - Debra Engelhardt-NashJoin JoAn and Kathy as they learn what Debra Engelhardt-Nash and husband Dr. Ross Nash agree should NOT be taken to work. You'll also get a great life lesson in taking better care of yourself.2019-06-1223 min
SpouseTalesEp. 18 How Do We Celebrate And Reward Our Team?Join JoAn and Kathy as they discuss easy but intentional ways to celebrate the dental team. It's important to understand that the deliver matters from team lunches to a cup of coffee. Lastly, don't forget a little acknowledgement goes a long way when you thank the giver!2019-05-2918 min
SpouseTalesEp. 17 Meaningful ConversationsJoin JoAn and Kathy as they raise the subject of meaningful conversations and the significance of scheduling them. This may sound transactional but it can actually be very transformational in the relationship(s) that matter. These can provide growth in any relationship as long as you can remember, it’s not about you.2019-05-1518 min
SpouseTalesEp. 16 Just Because You Heard It Doesn't Mean You Know ItIn this episode, JoAn and Kathy discuss going back to basics
with training and retraining on soft skills. Understanding the
importance of recorded calls, role play and short videos for this
type of training can help inspire the entire team to be more
transformational and less transactional.2019-05-0119 min
SpouseTalesEp. 15 Do You Confuse Passion With Anger?JoAn and Kathy share how the dentist’s passion to provide excellence in care is often confused, misconstrued and definitely misunderstood by others. It’s not about you!2019-04-1822 min
SpouseTalesEp. 14 Live at The Hinman - Dr. Robert And Cheryl O'DonnellIn this episode, JoAn interviews Dr. Robert and Cheryl O'Donnell live at the Hinman in Atlanta, Georgia. They discuss how the event got to the size and prestige it is as well as future plans to promote the growth of #MyHinman. This is one you don't want to miss!2019-04-0330 min
SpouseTalesEp. 13 Her Biggest Supporter and Best Friend - Lisa MolerIn this episode, JoAn and Kathy interview Lisa Moler about the challenges she faces as a female entrepreneur and the best friendship she has with her biggest supporter, her husband. We get stories, examples, and a very practical takeaway about how to maintain a healthy working and personal relationship.2019-03-2019 min
SpouseTalesEp. 12 With Or Without Her - Dr. Robert Tripke And Tiffany Tripke, RDHIn Episode 12, recorded live from Chicago Midwinter 2019, JoAn and Kathy sit down with Tiffany and Dr. Robert Tripke. They have a hilarious and candid conversation about life on the road, interacting with patients, and how they deal with interpersonal conflict.2019-03-0619 min
SpouseTalesEp. 11 More About His Super Spouse - Dr. Roy ShelburneIf you have been in tune to dental speakers the last several years, you have heard or heard of Dr. Roy Shelburne aka "Prisoner Set Free". Join JoAn as she sits down with him after a live event in Texas. We believe you might be surprised just how amazing the SUPER spouse behind this man is. This short podcast is eye opening and honest about what you don't always talk about from the podium.2019-02-2014 min
SpouseTalesEp. 10 Power Hour - Paul EdwardsWhy shouldn't I write my own employee handbook, better yet, use my friend's or one an online version with subtle tweaks? For starters, what you don't know can hurt you when it comes to state, federal and labor laws. Join Kathy and JoAn as they dive deep into the subject of employee handbooks and documentation as well as vacation, maternity and/or PTO pay. We routinely refer to Paul Edwards, Co-founder of CEDR HR Solutions as "Paul the Protector" in our offices. We've both been clients of CEDR for many years yet, we were blown away at all CEDR provides...2019-02-061h 03
SpouseTalesEp. 9 The Importance Of Documenting Team Meetings - Ashley CisnerosIn episode 9, JoAn and Kathy discuss the importance of documenting team meetings with Ashley Cisneros. Being on the same page as a team allows transparent standards that are solidified in meeting notes. Look out for the Power Hour with Paul Edwards from CEDR HR coming next week!2019-01-3020 min
SpouseTalesEp. 8 Interviews Do's And Don'tsIn episode 8, JoAn and Kathy discuss the do's and don'ts of interviews. Hear their advice on conducting an interview and how to stand out as a hopeful job candidate.2019-01-2917 min
SpouseTalesEp. 7 Taking Care Of The Golden Goose - Anna Ebeling, RDHIn this episode, hear how keeping the lines of communication open between you and your dentist spouse could save their life, literally. Anna knows like JoAn and Kathy, just because it's 5:00 pm doesn't mean it 's over. She'll share the frightening steps to what saved her husband's life and how it is most important as a spouse, to claim the time it takes to take care of yourself. "We deserve it." Listening to her intuition likely saved her husband's life.2018-12-1224 min
SpouseTalesEp. 6 Healthy Boundaries With The Team Part 1 - JoAn Majors And Kathy CignoJoin JoAn and Kathy as they discuss heathy boundaries with your team. This sets both you and your practice up for success. Boundaries keep it cleaner and when doctor, spouse and/or manager have an agreement to the topics that are "jointly discussed", it creates a united front. Systems like this will make it healthy for team members as well as doctors and team leaders whatever their role is.2018-12-0521 min
SpouseTalesEp. 5 Everyone needs a “Dental Wife” - Dr. Jennifer HathawayJoin JoAn and Kathy as they connect with Dr. Jennifer Hathaway. Dr. Hathaway is a practicing dentist in central Texas. Dr. Hathaway shares her perspective on being a strong female in her practice and the moment she realized that she needed someone to come take the role of her “dental wife”. She shares the importance of using communication and connection in practice, in life and with her peers in dentistry.2018-11-2822 min
SpouseTalesEp. 4 A DeW and a DeWd, It Takes 2! - Anne DuffyJoin JoAn and Kathy with DeW Life magazine Editor and Publisher, Anne Duffy. They all agree, Dentistry is a lifestyle and that's why it takes more time and energy from both people in any marriage! Many times it takes a Dew and a DeWd. Whether it's a female dental professional supported by a male spouse or as in Kathy and JoAn's case a female spouse who supports a practicing dentist in the practice and/or community. Anne's feelings (and actions) of collaboration and abundance drive her passion to give back. Read more about Anne's rich background in dentistry here:
Anne...2018-11-2122 min
SpouseTalesEp. 3 Healthy Boundaries For Dentists And Spouses Part 1In episode 3, JoAn and Kathy begin to broach the subject of the spouse in the dental practice. How to have healthy boundaries and remember that the dentist is in fact the leader. Understanding and valuing the many roles of the spouse.2018-11-1420 min
SpouseTalesEp. 2 Holiday Pay; How Do You Handle It? - Paul EdwardsPaul Edwards is the co-founder of CEDR HR Solutions, a leading provider of on- demand HR support for dental practices of all sizes and specialties across the United States.
With over 25 years of experience as a manager and business owner, Paul is well-known throughout the dental community for his expertise when it comes to solving HR issues that impact dental practice owners and managers. He specializes in helping dentists successfully handle employee issues and safely navigate the complex and ever- changing employment labor law landscapes through his company’s customized employee handbooks and support center.
Paul is the author of HR...2018-11-0724 min
SpouseTalesEp. 1 Welcome to SpouseTalesIn episode 1, JoAn Majors, CSP, published author, and co-host Kathy Cigno welcome you to the SpouseTales Podcast.2018-10-2722 min