Shows
CX-WISE By SprinklrSpeaking Their Language: The CX Revolution You Need ft. Eli WeissWhat does it take to create emotional connection in CX and drive long-term customer retention? CX expert Eli Weiss shares real-world case studies and CX strategies that blend personalized service techniques with honest, human interactions. Tune in to explore the future of customer experience and how brands can elevate the digital customer journey through authenticity and innovation. 2025-05-0833 min
CX-WISE By SprinklrThe Aviator's Guide to CX: Brad Cleveland on Piloting Customer ExcellenceCustomer experience expert Brad Cleveland joins Nathan Bennett to share insights from his decades of consulting with top organizations worldwide. Brad reveals why simplicity in CX leads to extraordinary business results, how contact centers should prepare for AI transformation, and what flying a historic Spitfire taught him about innovation. Discover practical frameworks for enhancing CX strategy, why executive involvement matters, and how to balance technology with human connection. Essential listening for anyone looking to elevate their customer experience approach. 2025-04-2133 min
CX-WISE By SprinklrTrust, Transparency and Transformation in CX: Joy Corso on Finding Your Golden NuggetHow do marketing, culture, and AI reshape customer experiences today? In this episode of CX-WISE, Joy Corso, Chief Administrative Officer at Sprinklr, breaks down the messy reality of building customer connections. With 25 years of leadership at companies like Vonage and AMD, she cuts through the noise about technology and human interaction. Joy tackles how organizations can create customer experiences that don't feel like a corporate script—exploring how AI can support, not replace, genuine connections. She reveals the practical challenges of aligning brand promises with customer interactions and why most companies get it wrong.He...2025-03-2827 min
CX-WISE By SprinklrFrom Pub Talk to Punk Rock: Adrian Swinscoe's CX RevolutionIn today’s CX world, it's easy to fall into the trap of rigid, formulaic approaches that focus more on checking boxes than delivering real value. Enter Adrian Swinscoe, bestselling author and CX leader, who’s bringing a much-needed shake-up with his 'Punk CX' philosophy. Just as punk music broke all the rules in the ‘70s, Swinscoe challenges the status quo, encouraging brands to rethink what truly makes their customers happy. Tune in to this episode of CX-WISE as we dive into his rebellious approach and discover how it's transforming the modern customer experience. Get ready to cut th...2025-03-0335 min
CX-WISE By SprinklrLinkedIn Lessons from Lisha Perez ft. Mayonnaise and MetricsHow are AI and creative strategies reshaping brand building on LinkedIn, and how can organizations build meaningful connections beyond their employee networks? In this engaging episode of CX-WISE,Lisha Perez, Partnership Lead at the B2B Institute (LinkedIn's think tank), shares her expertise on transforming brand presence and customer care in the digital age. Learn how brands can expand their reach beyond traditional employee networks, leverage AI to build trust and create distinctive global identities on LinkedIn. Lisha explores the delicate balance between AI-driven efficiency and creative innovation while sharing practical insights on cross-channel marketing st...2025-02-1035 min
CX-WISE By SprinklrData-Driven CX in the Age of GenAI with Lou ReinemannWhat does the future of customer feedback look like in an AI-driven world, and how can brands transform unstructured data into meaningful customer experiences? In this insightful episode of CX-WISE, Lou Reinemann, Research Director at IDC for Voice of Customer, explores the evolution from traditional surveys to sophisticated customer listening programs.
Discover how direct, indirect, and inferred data are revolutionizing customer insights, how GenAI is transforming feedback analysis, and how brands can balance personalization with privacy to build lasting customer trust.
Tune in to learn how organizations can create a unified customer feedback strategy that...2025-01-2227 min
Sin Briefing y a lo Loco#70 | Sprinklr: La evolución del Customer Experience Management (CMX)Luis Miguel Alcedo, director general de Sprinklr Iberia nos ayuda a comprender en este nuevo episodio del podcast cómo ha evolucionado la experiencia de cliente en el marketing.
Desde su trayectoria internacional hasta su liderazgo en Sprinklr, nos cuenta cómo la unificación de datos y la inteligencia artificial están transformando la relación empresa-cliente.
Luis Miguel nos cuenta cómo el software como servicio (SaaS) ha revolucionado el Customer Experience Managmet (CMX). Ahora una única herramienta como Sprinklr es capaz de unificar lo que hacían múltiples herramientas, unificando así las plataformas de atención al cliente...2025-01-0931 min
CX-WISE By SprinklrHow Dennis Wakayabashi Cracked the Cultural Code of Global CXWhat does customer experience look like across the globe, and how can brands break cultural and language barriers to resonate with diverse audiences? In this insightful episode of CX-WISE, Dennis Wakabayashi, the global voice of CX, explores the key elements that shape customer experience in different countries.
Discover how empathy, cultural intelligence, and GenAI are transforming customer interactions, and how brands can adapt their strategies to build meaningful, cross-cultural relationships.
Tune in to learn how global brands can create a unified CX offering that appeals to a diverse, interconnected world2025-01-0343 min
CX-WISE By SprinklrCX Disruptions in 2025 with Sheila McGee-SmithWhat will customer experience look like in 2025 and how can your brand stay ahead of the curve in a rapidly changing landscape? In this special analyst edition of CX-WISE, Sheila McGee-Smith, a leading expert in customer experience and Founder of McGee-Smith Analytics, dives into the most pressing CX disruptions on the horizon.
Discover how AI, conversational technologies and data-driven personalization are transforming customer journeys, and why organizations must adopt a forward-thinking approach to thrive in CX.
Tune in to know the top CX disruptions of 2025 and how your brand can leverage AI...2024-12-1621 min
CX TodayBig CX News - The Latest on Microsoft's AI Agents, Afiniti's Bankruptcy, & Sprinklr's New CEOWatch on YouTube.CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by five prominent CX analysts to dissect the latest news in the space, including stories from Microsoft, Afiniti, and Sprinklr.In this edition, our CX experts include:Zeus Kerravala, Principal Analyst at ZK Research Liz Miller, VP & Principal Analyst at Constellation Research Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research Derek Top, Senior Analyst at Opus Research Finbarr Begley, Senior Research Anal...2024-12-0445 min
CX-WISE By SprinklrWinning CX through Social Media Care with Brooke SellasHow can brands turn everyday social media interactions into stories that build loyalty and improve customer experience?
Digital marketing expert, Brooke B Sellas, discusses how brands can level up their customer experience through innovative social care strategies. Brooke shares how to use customer care not just as a way to respond to issues but as a proactive tool for attracting new customers and telling your brand's story.
She dives into real-world examples of brands using social media to connect with customers on a deeper level, building stronger relationships and turning active followers into loyal a...2024-11-2935 min
CX-WISE By Sprinklr3 Ways Conversational CX is Redefining Customer Engagement feat. Sudhir RajagopalHow are brands using AI and Generative AI to create intuitive and intelligent customer experiences to drive real impact?
In this special analyst edition of CX-WISE, Sudhir Rajagopal, an industry veteran and Research Director at IDC for CXM, offers practical strategies for leveraging omnichannel, edge analytics and GenAI to enhance customer journeys.
Learn how AI can help your brand dive into millions of conversations to find powerful insights and create experiences customers love.
Words of Wisdom from Sudhir: "30% of CX executives believe that expanding data complexity will determine...2024-11-1825 min
CX-WISE By SprinklrHow Andy Crestodina Fuses Content with AI for Digital Marketing SuccessIf AI means “average information” and “assume to be incorrect”, how do you actually derive meaningful content from it?
Digital Marketing Leader, Andy Crestodina and our host Nathan Bennett explore how AI can give you that breakthrough moment, transforming the way you approach content creation at scale.
Learn how AI can provide you with effective strategies to optimize your content, improve its ranking and ensure that you meet customer expectations at any stage of their journey.
Words of Wisdom from Andy: "Instead of relying on traditional content style guides, create a custom-trained GPT that embodies...2024-10-2236 min
CX-WISE By SprinklrHow Neal Schaffer Creates the Right Vibe for AI-Powered CXWant to make the most of AI and technology to show your customers you truly care?
Join Neal Schaffer and Nathan Bennett in this episode of CX-WISE for practical tips on using AI to enhance your customer service and marketing strategies.
Learn how to craft CX-critical content that aligns with the customer journey and apply predictive analytics to gain deeper insights into your audience.
Together, they discuss how brands can authentically engage with people through user-generated content and build sustainable influencer marketing plans. Neal also shares his real-world experiences as a Fractional CMO.
2024-09-2338 min
CX-WISE By SprinklrWhat Real Customer Conversations Taught Bill Price About CXMany brands claim to have a deeper understanding of their customers' experience than ever before, but how can they be sure of it?
CX Leader, Bill Price, and Nathan Bennett discuss the state of customer experience today and how to determine if customers are happy campers or silent sufferers.
As Amazon's first Global VP of Customer Service, Bill shares his insights on the company’s ‘customer ecstasy’ culture and his real-life experience on using text analytics to enhance customer service long before AI came onto the scene.
Find out how Bill advo...2024-08-2837 min
Detection at ScaleSprinklr’s Roger Allen on Preventing Team Burnout in CybersecurityIn this episode of Detection at Scale, Jack speaks to Roger Allen, Senior Director, Global Head of Detection and Response at Sprinklr, to explore the complexities of running a modern SOC. Roger shares his expertise on prioritizing alerts with contextual understanding, the importance of crafting a robust data strategy, and preventing team burnout.
From integrating adversary testing to ensuring team alignment with organizational goals, Roger also offers actionable insights and practical advice for enhancing cybersecurity defenses.
Topics discussed:
The importance of understanding adversaries' TTPs (Tactics, Techniques, and Procedures) and leveraging them to im...2024-07-2325 min
CX-WISE By SprinklrHow Brianna Langley Frames AI Guidelines for Great CXHow much AI is too much in customer experience, especially when companies aren't upfront about using it?
CX and Marketing Expert, Brianna Langley, and our host Nathan Bennett take you through the essential steps of crafting AI policies that foster customer trust in brands. Brianna shares real-world examples on crafting brand stories that portray customers as heroes and offers guidance on adopting a holistic approach to AI-driven customer experiences. Learn about the impact of frontline employees on customer interactions and why humanizing digital touchpoints is essential. Discover effective ways to responsibly share and utili...2024-07-1826 min
All OnboardScaling Personalization and Authentic Impact: Kaylea Bowers on Sprinklr’s Approach to OnboardingIn this episode of the All Onboard podcast, host Thomas Kunjappu sits down with Kaylea Bowers, the cultural onboarding program lead at Sprinklr. Kaylea shares her expertise in creating meaningful work experiences by ensuring new hires feel connected and supported from day one. She discusses Sprinklr's unique approach to balancing individual needs with organizational culture, highlighting the Sprinklr Happier program—a 21-day initiative designed to boost energy, self-awareness, and productivity using neuroscience and peak performance techniques.Kaylea also dives into the intricacies of Sprinklr's onboarding journey, explaining how the company manages to scale pers...2024-06-2438 min
CX-WISE By SprinklrHow Scott Monty Humanizes Customer Experience with AIWant to make your brand feel more human and real in an AI-obsessed world?
Join Scott Monty and our host, Nathan Bennett, on this episode of CX-WISE for proven strategies on how to humanize your brand and deliver exceptional customer experiences.
Learn how AI can enhance the human touch in CX, rather than replacing it. Scott explores the importance of infusing humor and personality into AI-driven customer interactions.
Together, they discuss how brands can build trust by leveraging human connections and authenticity in the age of commercialized influencer relationships. Scott also shares real-world exp...2024-06-2030 min
Tech Earnings CallsSprinklr CXM Q1 2025Sprinklr CXM Q1 20252024-06-061h 00
CX-WISE By SprinklrHow Mike Kaput Applies AI to Achieve Big Wins for MarketingWant to be an AI-savvy marketer but unsure of how to deliver results?
Join Mike Kaput and Nathan Bennett, on this episode of CX-WISE for actionable tips to thrive in the AI-driven marketing landscape.
They cover everything from the must-have AI tools for marketers to why responsible AI is crucial for businesses. Tools discussed: Claude 3 Opus, Google Gemini , Opus Clip
Plus, they chat about how AI agents are becoming a reality in customer service and the cool features of ChatGPT-4 Vision.
Words of Wisdom: “No matter what output you get from any of these...2024-05-1033 min
CX-WISE By SprinklrWhat turning back to the 1900s taught Ian Golding about CXAre brands letting go of the heart of customer experience?
CX leader, Ian Golding and our host Nathan Bennett take you on a journey through this episode of CX-WISE, uncovering the secrets behind the timeless magic of yesteryears and sheds light on why today's businesses struggle to revive it.
Discover why 'human-like' brand interactions fall short and how to simplify your CX strategies. Through relatable anecdotes and practical insights, Ian navigates the real-life challenges faced by professionals and organizations striving for CX excellence.
Words of Wisdom: “The problem with technology is the motivation for a...2024-04-1036 min
CX-WISE By SprinklrHow Jay Baer Mixes AI, Tequila and CX for the Ultimate Social Media CocktailAccording to business growth and customer experience strategist, Jay Baer, customer experience is the best marketing that brands can do for themselves.
In this episode of CX-WISE, Jay dishes out the details on how brands can achieve word-of-mouth marketing through exceptional CX. It's the perfect starting point for brands wanting to make their presence felt on short-form content platforms like TikTok and Instagram.
From breaking down the process of creating talk triggers to busting the myth that AI sets a brand apart, Jay covers everything you need to craft a solid CX...2024-03-1234 min
Grow & TellSprinklr's First AE: Jason Fishkind's 10-year sales journey at SprinklrJason Fishkind recounts Sprinklr's sales journey from $5m to $500M in ARR.Sprinklr is one of the biggest names in social media management, but it didn't start out that way.As Sprinklr's first AE, Jason Fishkind helped the company 100x their growth from $5M to $500M ARR -- accelerating them through their IPO and earning a valuation of over $4 billion.On today's episode, Jason joins us to talk about a decade of sales growth at Sprinklr, including:What it was like to sell social media in...2024-01-2245 min
CX-WISE By SprinklrWhat Being an Army Pilot Taught Jeff Sheehan About CXUncover the hidden challenges that lie beneath the surface of customer experience management with Jeff Sheehan — as he draws parallels between a finely-tuned internal CX program and the composure of an army pilot in flight.
In this episode of CX-WISE, our host, Nathan Bennett, delves into a compelling conversation with Jeff, who is a 25-year veteran in the field of customer experience.
Jeff and Nate discuss the nuances of customer experience and customer experience management. They share insightful solutions on how brands can bridge the gaps in their customer experience journeys.
2024-01-2234 min
The Winwire12: Paul Ohls, CRO of Sprinklr - Golf Course Gaffes & Career-Defining Wins
In this episode, Paul Ohls, the Chief Revenue Officer of Sprinklr, recounts an entertaining story involving a multi-million dollar sale, golf etiquette, and how his aloof Texan persona nearly cost him a career-defining deal while in Australia.
He also debunks common myths surrounding the use of champions in strategic deals – elucidating how skilled sales teams mitigate risk, empower champions, and leverage business problems to punch far above their weight.
As with most successes, Paul's was no overnight affair. In this episode, he imparts wisdom on assessing job prospects, excelling at strategic deal-making, and gleaning insights fr...2023-12-1442 min
Earnings SeasonSprinklr, Inc., Q3 2024 Earnings Call, Dec 06, 2023Sprinklr, Inc., Q3 2024 Earnings Call, Dec 06, 20232023-12-111h 06
Earnings Calls: Rawdog editionSprinklr Inc 2023/Q3 Earnings Call [$CXM]Sprinklr Inc's Q3 2023 earnings call, unedited2023-12-071h 06
CX-WISE By SprinklrWhat pickleball taught Nate Brown about employee experienceHave you ever considered customer and employee experience as a balancing act between the logical side (all the brainy stuff like analytics and management) and the emotional side (the feelings and perceptions)?
And how do brands actually find the right balance between the serious, analytical side and the touchy-feely, emotional side of these experiences?
In this episode of CX-WISE, our host, Nathan Bennett, engages in a thought-provoking conversation with the distinguished Nate Brown. Together, they unravel the intriguing concept that CX and EX are a fusion of science and art.
N...2023-11-2737 min
CX-WISE By SprinklrWhat growing up on a farm taught Annette Franz about CXAre you up for creating a CX culture that not only delights your customers but also champions your agents' mental well-being?
In this episode of CX-WISE, our host Nathan Bennett engages in an insightful conversation with renowned CX Expert, Annette Franz. From addressing mental health concerns in contact centers to dispelling common misconceptions about customer experience, Annette's expertise will inspire you to navigate the complexities of the modern CX world, one step at a time.
Annette also shares her practical advice for leaders on fostering a human-centric culture for CX success, revealing the cruc...2023-10-2633 min
Women on a Mission Podcast#39 - Suzanne van Straaten - mede-oprichter van SprinklrSuzanne van Straaten is ondernemer, duurzaam en bevlogen. Als mede-oprichter van Sprinklr doet zij er alles aan om de afzet van de pionierende biologische kwekers en boeren te vergroten. Want zij laten zien dat het kan: tuinplanten en bollen telen zonder gif en kunstmest.
Suzanne is er trots op dat ze op haar vierkante meter het verschil maakt. Ze gelooft erin dat de sierteelt een pionier kan zijn op het gebied van duurzaamheid, waar de voedselindustrie hopelijk van kan leren. Door tuinieren met biologische planten zo leuk en toegankelijk mogelijk te maken hoopt ze samen...2023-10-2455 min
CX-WISE By SprinklrHow CX takes off on the AI runwayYour sustainable travel aspirations are now powered by AI/ML. How awesome is that?
In this episode of CX-WISE, we dive into the exciting world of AI-driven travel experiences, featuring the insights of CX experts Grant Hartanov and Buddy Waddington. They discuss how brands can strike the perfect balance between technological efficiency and the human touch to improve their traveler experience, alongside our host Nathan Bennett.
From self-serve options to automated trip planners, Grant and Buddy's wisdom will inspire you to explore the world responsibly, one AI-enhanced adventure at a time.
2023-09-0633 min
CX-WISE By SprinklrHow Dan Gingiss makes CX W.I.S.E.RWant to generate some serious buzz for your brand?
So how can you craft those unforgettable customer experiences that get people raving about your brand?
In this episode of CX-WISE, our host Nathan Bennett engages in an insightful conversation with renowned CX Expert, Dan Gingiss. From crafting memorable moments to sparking organic sharing, Dan breaks down his W.I.S.E.R approach – witty, immersive, shareable, extraordinary and responsive – that empowers brands to stand out in today's competitive market.
With practical tips and real-world examples, Dan's wisdom offers a valuable formula for captivating customer...2023-08-0742 min
Systeem op de schopHoe Suzanne van Straaten met Sprinklr biodiversiteitsverlies tegengaatPlantenpakketjes, beplantingsplannen en cursussen via de e-mail. Dat zijn manieren waarop Suzanne met haar sociale onderneming Sprinklr mensen enthousiast maakt om met biologische planten aan de slag te gaan. En dat is nodig denkt ze. Als leek ontdekte ze een studie waaruit bleek dat 81 van de 84 planten die je vindt in een tuincentrum, pesticiden bevatten. Als het aan haar ligt, gaat dat systeem op de schop. Letterlijk en figuurlijk zaadjes planten om meer biologische planten om ons heen te krijgen.
Planten hebben sowieso veel voordelen, vertelt Suzanne aan Stefan en Willemijn. Zo kunnen ze bijvoorbeeld zo...2023-07-1544 minEarnings SeasonSprinklr, Inc. - Analyst/Investor DaySprinklr, Inc. - Analyst/Investor Day
2023-07-133h 12
Mad Money w/ Jim CramerDocuSign CEO, Sprinklr CEO & IRA Winners 7/12/23Stocks rose, with the S&P 500 and Nasdaq closing at their highest levels since April 2022, and Jim Cramer is breaking down today's market moves. First, Cramer's checking in on pandemic play DocuSign to see how the company is faring with CEO Allan Thygesen. Then, could a sprinkle of Sprinklr bring some profits to your portfolio? Cramer goes one-on-one with CEO Ragy Thomas to talk AI, the consumer experience, and more. Plus, Cramer shares his stock winners from the Inflation Reduction Act. Mad Money Disclaimer
2023-07-1345 minEarnings SeasonSprinklr, Inc., Q1 2024 Earnings Call, Jun 05, 2023Sprinklr, Inc., Q1 2024 Earnings Call, Jun 05, 2023
2023-07-121h 06
CX-WISE By SprinklrWhat raising goats taught Sally Mildren about human-centered CXIn the metrics-driven CX industry, it’s crucial to remember that humans matter more than KPIs.
But how do you successfully build a human-centered CX approach while also increasing the ROI of your business?
In this episode of CX-WISE, our host Nathan Bennett engages in a thought-provoking conversation with CX and Healthcare Strategist, Sally Mildren.
Sally is the CEO and Managing Partner of Boss Lady Consulting and ClarityPX. Over 20 years, she has worked as an executive leader in marketing, engagement, and customer experience. And created strong ROI and growth while building CX and brand fo...2023-07-1032 minCX TodaySprinklr’s New Generative AI Innovations: An Inside LookWatch on YouTube.CX Today's Charlie Mitchell hosts Buddy Waddington, an Insights & AI Solutions Specialist Manager at Sprinklr. We break down Sprinklr AI+, the CX vendor's new suite of Generative AI innovations. In doing so, we discuss: What is Sprinklr AI+? What problems will it help businesses solve? What differentiates the offering from other generative AI platforms on the market? How does it support brands in isolating insights from social media data? What are the standou...2023-06-2320 min
CX-WISE By SprinklrHow Howard pictures AI to weed out irrelevance in CXTransform digitally or risk relevance.
In the world of rapid innovation, one thing is clear: what works today won't be enough to win over tomorrow's digital customers. So, how should brands and marketers arm themselves to deliver dynamic and personalized experiences that customers desire? In this episode of CX-WISE, our host Nathan Bennett speaks with Digital Transformational Influencer, Howard Tiersky, to unearth expert insights on:
📖 Leveraging brand stories for personalized CX
💌 Inspiring customer love
😣 Overcoming real-world struggles with tech adoption
✅ Targeted marketing with AI for great CX
And so much more! Tune in to learn...2023-06-0543 min
Marketing Today with Alan Hart368: Adding Meaningful Insights and Activating Data with Vincent Washington, VP of Unified-CXM Best Practices Group at SprinklrVincent Washington is the Vice President of the Unified Customer Experience Management Best Practices Group at Sprinklr. With four years of experience at the company, Vincent has a diverse professional background, having worked previously at Amazon, UPS, LinkedIn, and BlackBerry. With his extensive experience in various roles and seeing technology come and go, he has learned that only authentic relationships built on mutual respect and genuine interest stand the test of time. When it comes to CXM, Vincent advocates for the inclusion of relevant insights related to existing conversations rather than forcefully inserting messages that do not align with...2023-05-2513 min
Comunicazione ItalianaForum Customer Experience 2023 | Phygital Talk | Applicazioni dell'Intelligenza Artificiale alla Customer Experience | SprinklrFORUM CUSTOMER EXPERIENCE 2023 | Phygital Talk | Customer Experience & AI | in collaborazione con Sprinklr |"Applicazioni dell'Intelligenza Artificiale alla Customer Experience: sfide e opportunità"L'intelligenza artificiale può aiutare i clienti a risolvere i problemi più velocemente, offrendo delle soluzioni su più ampia scala, e dare agli agenti i "superpoteri" per offrire quelle soluzioni in un batter d'occhio. Ma la sua adozione non è priva di sfide. In questa tavola rotonda, con la testimonianza di alcune aziende leader del paese, sono offerti alcuni spunti circa le modalità in cui l'IA può essere di supporto al Customer Service.Conduttore: Alessandro Gallo, Sales Director in Spri...2023-05-1948 min
CX-WISE By SprinklrWhat Vincent’s humble start as a store manager taught him about CX.In this episode of CX-WISE, our host Nathan Bennett brings you an interesting conversation with the CX maestro Vincent Washington. Prepare to be blown away as they discuss the power of leadership accountability on CX, the role of company culture on customer experience, and how to foster a care-centric culture that puts empathy, compassion, and the mental health of agents first and more!
Vincent has been a CX influencer, donning many hats in his career, from managing social media at UPS to leading customer experience management at Sprinklr. But what's even more intriguing is how Vi...2023-05-0831 minCX TodaySprinklr Is In the CCaaS Market, and It's Not Here to Play AroundWatch on YouTube.CX Today's Charlie Mitchell hosts Ragy Thomas, Founder & CEO of Sprinklr.We discuss the current state of contact center experiences, and Sprinklr's battle to change the status quo.In doing so, we consider:Why does the contact center space need to be disrupted? Ragy's vision for the contact center of the future How Sprinklr helps its clients in reaching this future? If you'd like to find out more about Sprinklr, visit: https://www.sprinklr.com/Thanks for...2023-04-2817 min
Future of Application SecurityEP 27 — Mohit Kalra: How Sprinklr Scales Product SecurityIn this episode of the Future of Application Security, Harshil speaks with Mohit Kalra, Vice President of Product Security at Sprinklr, a platform that enables the world's largest enterprises to market, advertise, research, care, and engage consumers. Together, they take a look at the overall management of product security in a SaaS organization that needs to keep a large amount of customer data safe. Mohit's advice includes how to prioritize your product security program, become more aware of your environment, make listening and learning a security process, and other useful tips, tricks, and strategies that any security leader can...2023-04-1236 min
The Agile Brand with Greg Kihlström®It's Time for Digital Customer Service with Ragy Thomas, Founder & CEO at SprinklrToday we’re going to talk about digital customer service, and how it’s now essential for companies in every industry to embrace it if they haven’t already started doing so.To help me discuss this topic, I’d like to welcome Ragy Thomas, Founder & CEO, Sprinklr, a provider of enterprise software for customer experience management.RESOURCESThe Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcastSign up for The Agile Brand newsletter here: https://www.gregkihlstrom.comGet the latest news and updates on LinkedIn here: https://www...2023-04-0527 minThe Agile Brand with Greg Kihlström®It's Time for Digital Customer Service with Ragy Thomas, Founder & CEO at SprinklrToday we’re going to talk about digital customer service, and how it’s now essential for companies in every industry to embrace it if they haven’t already started doing so.To help me discuss this topic, I’d like to welcome Ragy Thomas, Founder & CEO, Sprinklr, a provider of enterprise software for customer experience management.RESOURCESThe Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcastSign up for The Agile Brand newsletter here: https://www.gregkihlstrom.comGet the latest news and updates on LinkedIn here: https://www...2023-04-0527 minEarnings SeasonSprinklr, Inc., Q4 2023 Earnings Call, Mar 29, 2023Sprinklr, Inc., Q4 2023 Earnings Call, Mar 29, 20232023-04-031h 05
Code to CloudRisk Management, Security Education, and Sales Knowledge with Gerald Beuchelt, the CISO at SprinklrThis episode features an interview with Gerald Beuchelt, the CISO at Sprinklr, the leader in customer experience management, serving companies like Microsoft, P&G, and 50% of the Fortune 100. Gerald has nearly 30 years of experience in IT, having served in leadership roles at companies like MITRE, Demandware, a Salesforce company, and LogMeIn. He is also a cyber security consultant and advisor. And in this episode, host Andy Schneider and Gerald discuss fostering an organization-wide culture of security through effective employee education, communication with leaders, and building trust as a security leader.Key Quotes*”Standing in the lim...2023-03-2426 min
CX-WISE By SprinklrWhat Music & Magic Taught Shep Hyken about CXIn this episode of CX WISE, our host Nathan Bennett speaks with CX influencer Shep Hyken to discuss whether AI will kill customer service jobs, how to reach out to multi-generational customers on social media, real-life instances of brands evoking confidence with great customer service, how to balance the cost of loss prevention with memorable CX and more. Most importantly Shep also spills the beans on what magic & music taught him about CX from a very young age.
Shep is a New York Times Best Selling author, and his latest book, I’ll Be Back, is up for...2023-03-0743 min
De Top van NederlandSuzanne van Straaten (Sprinklr): 'Ondernemen met een missie is jezelf een handicap geven'Waarom wil de detailhandel zich nog niet op grote schaal wagen aan het verkopen van planten zonder pesticiden? En hoe lukt het online plantenverkoper Sprinklr desondanks om te groeien? In ‘De top van Nederland’ een uitgebreid gesprek met Suzanne van Straaten, oprichter van Sprinklr. Abonneer je op de Podcast Ga naar ‘De top van Nederland’ en abonneer je op de podcast, ook te beluisteren via Apple Podcast en Spotify.See omnystudio.com/listener for privacy information.2023-01-0424 min
Zakendoen | BNRSuzanne van Straaten (Sprinklr) over een wereld zonder gifSprinklr verkoopt enkel biologisch gekweekte planten en wil zo snel mogelijk naar een wereld zónder gif op je plant. Maar hoe ga je een industrie te lijf die al decennia haar schaal vergroot, juist door het gebruik van gif en gas? Te gast: Suzanne van Straaten, mede-oprichter van Sprinklr. Macro met Mujagić Elke dag een intrigerende gedachtewisseling over de stand van de macro-economie. Op maandag en vrijdag gaat presentator Thomas van Zijl in gesprek met econoom Arnoud Boot, de rest van de week praat Van Zijl met econoom Edin Mujagić. Beleggerspanel Ee...2023-01-032h 04
Strategy for BreakfastIf You're Not Doing This in 2023, You'll Be Left Behind: Advice from SprinklrThis is Strategy for Breakfast. The podcast all about real business challenges based on real business conversations, and this week, we’re focusing on unifying customer experience! Joining us is the fantastic Joe Charnitski, director for CXM Best Practices at Sprinklr. Let us know what you think in the comments or email podcast@gdsgroup.com.
Discussion points
How can we unify customer experience management? How can we create a rapid, actionable insight network for organisations? What are Sprinklr working on that's exciting you right now?
Get in touch
Connec...2022-12-1419 min
Sourcing Industry LandscapeSpeaking with a Sourcing Star, featuring Dan Coor, Global Director Procurement to Pay (P2P), SprinklrOn this episode of the Sourcing Industry Landscape podcast, Dawn is joined by Dan Coor, Global Director Procurement to Pay (P2P) of Sprinklr and the winner of the 2022 Future of Sourcing Sourcing Star Award. We learn about Dan’s 14+ year career and the journey that has led him to receive this prestigious award. Learn more about the Future of Sourcing Awards >> https://futureofsourcingawards.com/ Connect with Dan >> https://www.linkedin.com/in/daniel-coor-06a8a42/2022-12-0723 minEarnings SeasonSprinklr, Inc., Q3 2023 Earnings Call, Dec 06, 2022Sprinklr, Inc., Q3 2023 Earnings Call, Dec 06, 20222022-12-071h 06
The Drill DownEp. 176: Sprinklr CEO Ragy Thomas, Spotify, Teradyne, Crown HoldingsSprinklr CEO Ragy Thomas (CXM) tells us how he plans on beating his competitors in the booming social customer service software market. Why Spotify (SPOT) is so confident in its podcasting business. Semiconductor and electronics test maker Teradyne (TER) gives us a glimpse into the health and future of the tech industry. Crown Holdings (CCK) reveals the raw materials headwinds it faces. The Drill Down with Cory Johnson offers a regular look at the business stories behind stocks on the move. Learn more about your ad choices. Visit megaphone.fm/adchoices2022-10-2738 min
The Invisible VaultThe Holy Grail of Finance: Real Time Data, Sustainable Growth and a Solid Bottom Line with Manish Sarin, CFO at SprinklrThis episode features an interview with Manish Sarin, CFO at Sprinklr, a cloud-based customer experience management company. Manish brings to the table more than 20 years working with high-growth technology and cybersecurity companies. Previously, he was CFO at Exabeam, EVP of Finance at ProofPoint, and led Software Strategy and Corporate Development at Hewlett-Packard. On this episode, Manish talks about collecting unstructured data from Twitter, Facebook and Reddit to grasp the public narrative around Sprinklr, using AI to predict what will happen in the quarter, and achieving the holy grail of finance, of real time data, sustainable gr...2022-10-2638 minEarnings SeasonSprinklr, Inc., Q2 2023 Earnings Call, Sep 08, 2022Sprinklr, Inc., Q2 2023 Earnings Call, Sep 08, 20222022-09-091h 00
The CFO PlaybookSearching for Fire in the Belly with Manish Sarin, CFO at Sprinklr
This episode of the CFO Playbook features an interview with Manish Sarin, CFO at Sprinklr, a leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management platform helps companies deliver human experiences to customers across modern channels.Manish is an experienced public company executive leading finance teams, investor relations, and corporate development. He has extensive experience in building finance systems and processes for high growth SaaS companies, defining inorganic strategy, identifying and evaluating acquisition targets, structuring and negotiating transactions, and integrating acquired companies. His prior experience includes working with major Wall Street...2022-09-0140 min
HR SuperstarsThe Power (And Business Value) of Believing In Your People with Sprinklr’s Diane AdamsA people-first approach to work sounds great, but is it really a winning strategy? Diane Adams, Chief Culture and Talent Officer at Sprinklr, is here to say it is, and she has the numbers to prove it. In just over a year, her team reduced attrition by 44%, even in the midst of a hot labor market. She joins the show to share her perspective on work-life integration, the power of believing in people, and balancing authenticity with performance. Join us as we discuss: [02:00] The value of work-life flexibility [07:45...2022-08-2342 min
Social Pros PodcastTurning Social Care Into Unforgettable Customer ExperiencesKen Madrigal, Senior Director, Unified-CXM Best Practices Group, Sprinklr, joins the Social Pros podcast to talk about the evolution of social care and the important role it presently plays in the social sphere.
Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week:
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Full episode Details
The social media game isn’t what it used to be a few years ago. Social care has taken more of front seat, and it deserves a closer loo...2022-07-2943 min
SaaSBoomiCustomer Marketing Hacks in SaaS - Yasasree Nerayanuri, Sprinklr | BTS E8 | SaaSBoomi PodcastYasasree Nerayanuri is the Vice President - Customer Marketing at Sprinklr. She used to be the Director of Customer Marketing & Community at Freshworks before joining Sprinklr.
In this episode Arvind Parthiban and Varun Shoor explores in depth various aspects of Customer Marketing with Yasasree. Tune in! 👇
SaaSBOOMi BTS Podcast brings insights into what goes on Behind The Scenes in the making of some of the successful marketing campaigns, and shine the light on how marketing is done, what works, and what doesn’t, and let the audience learn from the experience of the country’s best marketers
⭕ Episode 8: Customer Marketing : A New Fro...2022-07-281h 02
Earnings SeasonSprinklr, Inc., Q1 2023 Earnings Call, Jun 14, 2022Sprinklr, Inc., Q1 2023 Earnings Call, Jun 14, 20222022-06-1551 min
The StackCustomer Data: A Unified Taxonomy with Jared Gardner, VP of Demand at SprinklrThis week, we uncover the tech stack that’s driving revenue for unified customer experience management platform Sprinklr. They use AI to create insight-driven strategies. They’re crushing it with revenues of over $400 million and growth of 10, 20, and even 30 percent in recent years. We caught up with Jared Gardner, VP of Demand to learn what tools are driving success for Sprinklr. Jared has a unique perspective honed from working in SEO and demand gen roles at Red Door Interactive, Qualtrics and Service Titan before joining Sprinklr. The thing that Jared’s getting jazzed about at the moment in his sta...2022-05-2532 minEarnings SeasonSprinklr, Inc., Q4 2022 Earnings Call, Apr 06, 2022Sprinklr, Inc., Q4 2022 Earnings Call, Apr 06, 20222022-04-0757 min
From Start-Up to Grown-Up#13: Ragy Thomas, SprinklrRagy Thomas is the Founder and CEO of the social media and customer management company, Sprinklr.We really got into it in this discussion, from how he grew up in a family that looked down on business, becoming a multi-time entrepreneur, his abundance mindset, and the advice that changed his life.To stay up to date on future episodes and learn more from Alisa, sign up for her newsletter!Connect with Alisa! Follow Alisa Cohn on Instagram: @alisacohn Twitter: @alisacohn Facebook: facebook.com/alisa.cohn LinkedIn: https://www.linkedin.com...2022-01-2554 min
The Marketing Millennials65 - Jared Gardner (Sprinklr): Rethinking Marketing TechnologyJared Gardner is the VP of Digital Marketing at Sprinklr, the leading enterprise company for all customer-facing functions. He formally ran Demand Generation at ServiceTitan and Web Optimization at Qualtrics.
Exclusive to TMM Listeners:
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2021-11-1739 min
Chambers Talks: A Podcast Series with John ChambersChambers Talks Episode 14: Culture and Communication or Vision and Strategy with the CEOs of Sprinklr, OpenGov, and ASAPPFor the first time since the launch of “Chambers Talks: A Podcast Series with John Chambers,” John talks with a handful of CEOs he is mentoring through JC2 Ventures. Gustavo Sapoznik (founder and CEO of ASAPP), Zac Bookman (co-founder and CEO of OpenGov), and Ragy Thomas (founder and CEO of Sprinklr) are three entrepreneurs who are no strangers to risk-taking, both in business and professionally. However, they have all learned that risk-taking is only possible when the entire team is aligned to the same objectives and goals. Give the episode a listen for more leadership lessons learned on the impo...2021-10-1637 min
Growth Marketing CampBuilding a Rock-Solid Marketing Foundation With Sprinklr’s Jared GardnerEveryone loves a good marketing campaign. We see a huge spike, loads of success, and then we take the learnings to ramp up the next campaign. But as VP of Digital Marketing at Sprinklr, Jared Gardner takes a different tack with his team. By focusing on the foundational building blocks and not just quick wins, Jared knows the team will make progress up and to the right with greater consistency over time and fewer dips in success. He breaks down what blocks he’s putting in place these days on the latest episode. Dig in!2021-10-0436 min
The Human FactorThe Human Factor: Ragy Thomas, CEO of SprinklrIn this latest episode of The Human Factor, Eric sits down with Ragy Thomas, CEO, and founder of the customer experience management platform, Sprinklr.2021-09-2839 min
Often Imitated: CX Stories from HistoryHow to Communicate Like a Comedian with Grad Conn, Chief Experience Officer of SprinklrWhen you think of the comedy greats, who comes to mind? Dave Chappelle? Tina Fey? The producers of Often Imitated? Well, there’s someone else you should be adding to that list, someone who paved the way for women, people of color, and members of the LGBTQIA+ community: Moms Mabley.Moms started doing stand-up comedy in the late 1910s and her career lasted nearly 60 years. She had a specific style of dressing and speaking that kept people enamored with her. In her unassuming day dresses and sun hats, people were shocked when she shared her edgy jokes ab...2021-09-0921 min
Disrupt DisruptionA Conversation with Marshall Kirkpatrick (VP Marketing @ Sprinklr)Marshall is the VP Marketing at Sprinklr, the world’s leading customer experience management platform. Prior to this, he was a news-breaking journalist and startup founder.
Explore what a deep dive into social media can teach us about the state of disruption today, how to best leverage these tools to stay on top of innovation and disruption, and how to fine-tune your ability to listen to “the thin wisps of tomorrow.”2021-08-3130 min
The Marketing StirJared Gardner (Sprinklr) - The Energy of VincentJared Gardner, Vice President of Digital Marketing at Sprinklr, discusses the company’s recent IPO, the ins and outs of “technical marketing,” as well as the future of cookieless marketing channels. Gardner also shares the unexpected tasks that come with being a promotions director for a radio station. Ajay is preparing for a trip to New York and Vincent is happy to be hosting events again.2021-07-2048 min
Product Marketing LifeProduct Marketing Life | Holly Watson, SprinklrSprinklr's Associate Director of Product Marketing and PMA ambassador Holly Watson talks to us all about product launches, what the process looks like at Sprinklr, how the process varies from product to product, how her product marketing team is arranged, and much more.___"Launches can take a couple of different molds. So I don't think that all launches are the same. And even the term launches can be necessary to clarify, as you're starting projects, for Sprinklr when we think about launches, a lot of the time a launch is going to be referring to more...2021-07-1421 min
The Product Marketing ExpertsDeveloping your PMM Career with Kavya Nath, Senior Director of Product Marketing at SprinklrConnect with Kavya on LinkedIn.Join Kavya on Sharebird. Questions covered in this episode:1. Can you tell us a bit about yourself and your role at Sprinklr?2. Can you share a little bit about how you got into product marketing and what interested you about it?3. For a product marketer looking to get into leadership, how do you advise they approach it?4. Are there any skills or areas of opportunity you see a lot of product marketers need to address at this stage?5. As you grow, a...2021-06-0932 min
Thriving Globally with EquityForging a New Hybrid Career Path with Bob Carella from SprinklrFrom Shareworks by Morgan Stanley, this is Thriving Globally with Equity: A podcast following companies as they break into global markets.
On today's episode, Bob Carella, Director of Global Equity at Sprinklr, joins us to talk about his career, how hybrid roles will become key in the future, the importance of looking at payroll and equity as more than just numbers on a screen, and why becoming approachable will make a huge difference with the people around you. Listen now to learn more about global equity, the evolution of Sprinklr and why cultivating relationships should become your number one priority.
J...2021-06-0118 min
Digital Disruption DailyTurn On Your SprinklrDigital Disruption Daily #5
Turn on Your Sprinklr
Source Referenced:
https://techcrunch.com/2021/03/15/customer-experience-startup-sprinklr-files-confidential-s-1-with-sec/ (https://techcrunch.com/2021/03/15/customer-experience-startup-sprinklr-files-confidential-s-1-with-sec/)
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This series is part of The Digital Business Experience Podcast
Text "DBX" to 512-790-7226 to join the DBX community of CX Leaders
For relevant DBX links > https://go.acuerdo.io/dbx2021-04-0803 min
Inside B2B InfluenceMarshall Kirkpatrick from Sprinklr on Elevating B2B Content with InfluencersInside B2B Influence Episode 11 - Lee Odden of TopRank Marketing interviews Marshall Kirkpatrick, influencer marketing pioneer, founder of Little Bird and now Vice President, Influencer Relations, Analyst Relations, and Competitive Intelligence at Sprinklr. Discussion topics in this interview include: Marshall's evolution from the first blogger at TechCrunch to founder of Little Bird to VP at Sprinklr How Dan Pink's Symphonic Thinking translates to being a B2B influencer marketing thought leader Insights into working with B2B influencers B2B influencer activations that actually work Opportunities for B2B brand executives to build influence How...2021-04-0735 min
Sales Enablement InnovationSales Enablement Innovation | Steffaney Zohrabyhan, SprinklrWith so many tools in our tech stacks, most of us know the feeling of having 101 tabs open at the same time. Can sales enablement really make sales processes seamless and friction-free for their reps through digital adoption?
Steffaney Zohrabyhan, Digital Adoption Leader at Sprinklr, thinks so and talks us through how she does it, why you can't feed your reps a whole elephant at once - and how the philosophy of Clippy the ‘helpful’ Microsoft paperclip lives on.2021-02-1818 min
The Copernican ShiftSuper Bowl Ads Part 2, and the Power of Sprinklr AnalysisTracking social buzz is easy with Sprinklr insights, so we spend a little time doing just that. Then we dig into the details, talking about a few ads that missed the mark (I’m looking at you, flat Matt), and a lemon-filled ad that went the distance. It’s part 2 of our Super Bowl Ad Extravaganza. For more Sprinklr Super Bowl ad analysis, go here: https://blog.sprinklr.com/talked-super-bowl-ads-sprinklr-insights/2021-02-1014 min
Cornell Tech At Bloomberg PodcastEpisode 39 - Ragy Thomas, Founder & CEO of SprinklrOn Thursday, December 17, 2020, Cornell Tech @ Bloomberg featured Ragy Thomas, Founder & CEO of Sprinklr, in conversation with Scarlet Fu of Bloomberg Television. During this virtual conversation, they discussed Sprinklr’s work across a range of industries, how the company has kept its teams together while working remotely, what COVID-19 has meant for social media, brand marketing and customer engagement in 2020, and how Sprinklr is helping to combat digital disinformation.2020-12-1747 min
Real Perspectives PodcastTony Vargas, Global Head of Workplace @ sprinklrTony Vargas is the Global Head of Workplace at sprinklr, a New York-based technology firm that is growing across the globe. Tony is making great strides in creating an environment for the company's distributed workplace to feel engaged and connected, as well as experience work in a brand new mode guided by the limitations imposed by COVID-19. He doesn't think the office will ever be the same again, and work performed there will likely be only purposeful and driven by a need to gather together physically a few times a week. That implies that pre-COVID office utilization i...2020-11-2348 min
Sales Success StoriesSprinklr's Top SDR, Millie Gulley - Show Up For YourselfMillie Gulley was the top Sales Development Representative (SDR) at Sprinklr, a customer experience management platform. Recently, she’s been promoted into an Account Executive (AE) role where she has taken on an even greater leadership role with more responsibility. Millie has been a talented and hardworking leader throughout her career, displaying enthusiasm, adaptability, coachability, creativity, and resiliency in everything she’s done. Her mission is to enable organizations to generate brand affinity and increase revenue by delivering personal, pertinent, and prompt digital experiences. 2020-11-171h 05
TechCrunch Startup NewsSprinklr raises $200M on $2.7B valuation three years after last investmentSprinklr has been busy the last few years acquiring a dozen companies, then rewriting their code base and incorporating them into the company’s customer experience platform. Today, the late-stage startup went back to the fund raising well for the first time in three years, and it was a doozy, raising $200 million on a $2.7 […]2020-09-1004 min
The Ticket: Discover the Future of Customer Service, Support, and Experience, with IntercomFrom Adobe to Walmart: How Sprinklr won over the world’s most valuable brandsYoli Chisholm, Vice President of Marketing at Sprinklr chats to Fiona Lee about her experience marketing a brand that boasts Microsoft, Samsung, and Cisco as customers.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.2020-08-1330 min
Marketing TrendsWhy Marketing is Undergoing a Renaissance with Sprinklr’s Grad ConnGrad Conn has been called a near-perfect example of what a tech company CMO should look like. He’s a noble studier of his craft and a history savant, but most importantly he’s an adman to his core. Today, Grad is the Chief Experience and Marketing Officer at Sprinklr, and he joined Marketing Trends and discussed his love for marketing, his days as CMO for Microsoft US, and why the industry is undergoing a renaissance. 3 Takeaways: Broadcast media is no longer one-to-many, it’s conversational Marketers can’t focus on a single channel. You have to focus...2020-07-151h 01
Career Nation Show"Does Culture Matter"? Diane Adams, Chief Culture and People Officer at SprinklrDoes culture matter? Diane Adams, Chief Culture and People Officer at Sprinklr joins us to answer this question and shares amazing career advice on the Career Nation ShowHere are some highlights from the episodeDiane shares her career journeyWhy is culture important?How is culture important during the hiring process?How the interviewing process at Sprinklr ensures alignment between new hires' values and the company's values and cultureDiane's favorites: apps, books, quotes and restaurant!Her advice to Career Nation: " Do You" be yourself and be authentic2019-08-0140 min
The SaaS Revolution ShowHow to build company culture right with Diane Adams, SprinklrOn this week’s episode of the SaaS Revolution Show we speak with Diane Adams, Chief Culture and Talent Officer at Sprinklr and author of the book It Takes More than Casual Fridays and Free Coffee.
Diane has devoted her career to building and studying the role of culture in a company’s success. As the Chief Culture and Talent Officer at Sprinklr, Diane and her team are charting the course for building a high-performing and inclusive culture. No wonder then that the word her colleagues would use to describe her is obsessive in relation to figuring the...2019-05-2338 min
The MBA JamEpisode #036 : Karthik A P Viswanathan | Illinois Institute of Technology MBA | Senior Product Manager at LinkedIn | ex-Flipkart | ex-Sprinklr | Data GeekKarthik Viswanathan is a senior product management professional with overall 10+ years of experience in product development, product management and vendor management, with the last 5+ years in core product management - managing platform products, APIs and consumer-facing experiences.
Proven capabilities of designing and developing products with exceeding customer satisfaction. A talented and flexible individual with business cognition, product design and development knowledge with good presentation and organisational skills. Technology thought leader, worked on building ML systems pioneering automation.
Entrepreneurial mindset boosted with startup experience, with a strong quench for product and process innovation.
Certified Pragmatic Marketing Professional in Practical Product Management...2018-03-1900 min
AWS re:Invent 2017DAT330: Case Study: Sprinklr Uses Amazon EBS to Maximize Its NoSQL DeploymentSprinklr delivers a complete social media management system for the enterprise. It also helps the world's largest brands do marketing, advertising, care, sales, research, and commerce on Facebook, Twitter, LinkedIn, and 21 other channels on a global level. This is all done on a single integrated platform. In this session, you learn about Sprinklr's journey to the cloud and discover how to optimize your NoSQL database on AWS for cost, efficiency, and scale. We also do dive deep into best practices and architectural considerations for designing and managing NoSQL databases, such as Apache Cassandra, MongoDB, Apache CouchDB, and Aerospike on Amazon...2017-12-0100 minAWS re:Invent 2017STG301: Deep Dive on Amazon S3 & Amazon Glacier Infrastructure, with special guest, SprinklrLearn from our engineering experts how we've designed Amazon S3 and Amazon Glacier to be durable, available, and massively scalable. Hear how Sprinklr architected their environment for the ultimate in high availability for their mission-critical applications. In this session, we'll discuss AWS Region and Availability Zone architecture, storage classes, built-in and on-demand data replication, and much more.2017-12-0100 min
Transcending Sport with Rob Crews5. Sprinklr's Brett Hoffman & Rob Crews Talk the Future of Sports Marketing and more.Brett Hoffman talks the future of marketing, social media marketing in the business of sports. How Sprinklr takes corporations to the next level and creates fan engagement for sports franchises and brands. Advice to Future Marketing majors. Differentiating yourself on social & more.2017-11-0135 min
Transcending Sport with Rob Crews5. Sprinklr's Brett Hoffman & Rob Crews Talk the Future of Sports Marketing and more.Brett Hoffman talks the future of marketing, social media marketing in the business of sports. How Sprinklr takes corporations to the next level and creates fan engagement for sports franchises and brands. Advice to Future Marketing majors. Differentiating yourself on social & more.2017-11-0135 min
Retail Tech PodcastOn Social Management Platforms, Interview with Sprinklr at NRF17In this interview at the NRF 2017 retail show I spoke with Josh Teitelman, AVP of Social Commerce Solutions, Sprinklr on enterprise social management and engagement.2017-01-2615 minRetail Tech PodcastOn Social Management Platforms, Interview with Sprinklr at NRF17In this interview at the NRF 2017 retail show I spoke with Josh Teitelman, AVP of Social Commerce Solutions, Sprinklr on enterprise social management and engagement.2017-01-2515 min
B2B NationSprinklr: Finding KPIs for Social ROIJeremy Epstein is the VP of Marketing at Sprinklr, a social experience management platform. He shares his thoughts on leveraging social data for business transformation, real time personalization, the customer passion score, and more!
Read more: http://technologyadvice.com/blog/marketing/expert-interview-series-problem-enterprise-point-solutions/
Find out more about Sprinklr: http://sprinklr.com2016-01-2914 min
Getting More Leads & Sales From Your Website PodcastSocial Media Marketing With Jeremy Epstein, VP Of Marketing At Sprinklr [Podcast]
In this episode Dan interviews Jeremy Epstein, VP of Marketing at Sprinklr, the biggest and most complete social marketing platform in the market today. Jeremy shares his knowledge of how he and some of the world’s leading brands use social media to drive sales.
In this interview we dig into Jeremy’s four keys to social media success: listening, content, distribution, and analysis. He uses examples such as how the RNC used social media to take back the Senate.
His advice includes how...2014-12-1100 min
EDGE of the Web - The Best SEO Podcast for Today's Digital MarketerJeremy Epstein of Sprinklr.comThe Industry’s Favorite SEO Podcast Jeremy Epstein of Sprinklr.com : We were glad to be joined this week by Jeremy Epstein from Sprinklr to discuss their social media platform and to discuss the importance of social media for businesses. To listen to our SEO Radio podcast interview, click play on […] The post Jeremy Epstein of Sprinklr.com – Show 45 appeared first on Digital Marketing Podcast | SEO Podcast | Edge of the Web.2013-04-2045 min
30 in 30Jeremy Epstein - The World's Most Social BrandsDiscussion Hightlights
00:10 Internal staff responsible for external marketing
03:50 25 most social enterprise brands (eBook)
05:45 Series 'B' funding for $15M for Sprinklr
07:00 Three to five year vision for social media and corporate integration
Jeremy and I worked together on a campaign a few years back that made internal employees of a company responsible for the messaging that was coming out of the back office. Secretaries, HR, accounting, finance... all were responsible for disseminating information to everyone they touched as part of their everyday work process.
Listen as Jeremy gives some examples of how this works and how you might incorporate the ideas...2013-02-0610 min
For Immediate Release PodcastFor Immediate Release Interview: Sprinklr Founder and CEO Ragy ThomasFIR co-hosts Neville Hobson and Shel Holtz interview Ragy Thomas about the social media management platform, Sprinklr, designed for large businesses.2011-12-1132 min