Shows
Career Coaching SecretsFrom Burnout to Breakthrough: Trauma-Informed Coaching with Stacey UhrigIn this powerful episode of Career Coaching Secrets, Kevin sits down with trauma care practitioner and founder of Flip Your Mindset, Stacy Yorrig. Stacy shares her unexpected journey from serial entrepreneur to trauma-focused coach, revealing why traditional therapy often misses the nervous-system component essential for deep healing.She explains how modalities like parts work and polyvagal theory help clients reconnect with their authentic selves—especially those who’ve spent years in therapy without real breakthrough. Stacy also talks about managing burnout, navigating ideal clients, creating sustainable coaching capacity, and building a thri...
2025-11-2145 min
Bump and StacyHour 2: The Athletic’s Ted Nguyen on what he’s seen from the Seahawks defenseBump and Stacy are joined by Senior NFL Writer for The Athletic Ted Nguyen to get his thoughts on the Seahawks loss to the Rams, how the defense has improved this season, and Jaxon Smith-Njigba’s breakout season, they answer your questions about what the Seahawks need to do this weekend against the Titans in Four Down Territory, they hear some bad news for NBA expansion in Seattle in the Timeline, and they tell you what you need to know!
2025-11-2042 min
Doing Customer eXperience Right In The AI Era | Stacy Sherman196. How To Turn Painful Customer Complaints Into Profitable Growth | Michael NguyenAs companies grow and rely more on technology, they often lose the close connection they once had with customers. This "scaling paradox" creates a distance between business leaders and genuine customer feedback, while frontline teams, who interact with customers daily, are often overlooked. That disconnect makes it harder for your business to stay competitive. In this episode of Doing CX Right®, Stacy Sherman talks to Michael Nguyen, who leads Customer Intelligence at Enterpret and has held key roles at Asana and Figma, about how to turn customer complaints into opportunities for loyalty and profitable growth. You'll learn how modern feedback s...
2025-10-2727 min
Career Coaching SecretsHow Emotional Intelligence Shapes Authentic Leadership with Dr. Meaghan StacyIn this episode of Career Coaching Secrets, our guest is Dr. Meaghan Stacy, an accomplished psychologist, executive coach, and leadership consultant dedicated to helping individuals and organizations thrive through emotional intelligence and self-awareness. Dr. Stacy shares her insights on authentic leadership, navigating workplace challenges, and building resilience for sustainable success. Drawing from her deep experience in psychology and coaching, she offers practical strategies for fostering growth, confidence, and balance in both career and life.You can find her on:https://stacyconsultinggroup.com/ https://www.linkedin.com/in/meaghan-stacy-phd000/ Support the show...
2025-10-0727 min
YPN's Guide to DOing Med SchoolFellowship of the Ring (Med School Edition): What is a Fellowship Year and is It Right for You?“All we have to decide is what to do with the time that is given us.” ― J.R.R. Tolkien, The Fellowship of the Ring What is a fellowship in medical school? What are the pros and cons to dedicating an extra year to fellowship? In this episode, Miranda Kennedy, OMS-III at KCU and former Clinical Anatomy fellow, hosts a roundtable with fellow friends Megan Stacy and Shalom Lee. Megan Stacy is an OMS-III at KCU and former Clinical Anatomy Fellow. Shalom Lee is an OMS-III at KCU and current OMM Fellow. Read abo...
2025-10-0149 min
The DOC PodcastComing Together to Change Our Patients' Lives (w/Drs. Becker, Nguyen, & Weddle) [Ep.118]Episode Overview: In this episode, I’m joined by three leaders in dentistry and airway health—Drs. Stacy Becker, Tracey Nguyen, and Michelle Weddle, founders of the ASAP Pathway. Together, we discuss the evolution of airway-focused dental care, the importance of nasal breathing, and the challenges and progress in integrating airway health into mainstream dental and orthodontic practice.Key Topics Discussed:Raising awareness about airway health and its role in craniofacial and neurocognitive development.The journey of airway health in dentistry: where the field started, current challenges, and future goals.The importance of collaboration between gener...
2025-08-211h 40
ASAP Pathway: THE PODCASTEp.55, Airway Minded Dentistry with the Restorative End in Mind, Dr. Lena SapozhnikoffIn this podcast episode, Drs. Stacy and Tracey sit with Dr. Lina Sapozhnikoff, a restorative dentist with a focus on airway minded orthodontics. The discussion revolves around Dr.Sapozhnikoff's journey in dentistry, particularly her transition from restorative practice to an interdisciplinary approach that integrates airway function and overall health. The conversation highlights the importance of understanding the need for collaboration between restorative dentists and orthodontists to achieve optimal patient outcomes.The episode took place recently, as indicated by references to ongoing courses and events. This discussion is significant as it emphasizes the evolving landscape of d...
2025-07-2854 min
ASAP Pathway: THE PODCASTEp.42, Airway Myth Busting, Dr. Stanley Liu, MD, DDSIn this podcast episode, Drs. Becker and Nguyen talk with Dr. Stanley Liu, a prominent expert in sleep-disordered breathing, discussing the evolution of dental involvement in sleep medicine and the importance of nasal breathing. The conversation highlights Dr. Liu's extensive background, including his education at Stanford University and his roles at Nova Southeastern University. The discussion emphasizes the need for collaboration between dental and medical professionals to improve patient outcomes related to sleep and breathing.Key topics include the evaluation and treatment of nasal obstruction, the significance of nasal mucosa in airway function, and the...
2025-02-161h 04
ASAP Pathway: THE PODCASTEp.41, Nitric Oxide Therapy, The Crucial Missing Link to Health, Dr. Nathan Bryan, Ph.DDrs. Becker and Nguyen talk with Dr. Nathan Bryan, an expert in nitric oxide research, about the significance of nitric oxide in medical treatments. The conversation highlighted his two decades of research, which has led to numerous patents and advancements in patient care.Dr. Bryan emphasized the potential of nitric oxide to improve tissue oxygenation, reduce hospitalizations, and enhance overall health, particularly in patients with chronic conditions. He also addressed the detrimental effects of common oral hygiene products on the oral microbiome, which is crucial for nitric oxide production. The discussion underscored the importance of safe alternatives...
2025-02-1157 min
Airway Answers with Nicole Goldfarb: Expanding Your Breath of KnowledgeEp. 17: "The Airway, Sleep, and Pediatrics Pathway (ASAP) Founders"⚠️ 𝐃𝐈𝐒𝐂𝐋𝐀𝐈𝐌𝐄𝐑: NO MEDICAL OR DENTAL ADVICE. Nicole Goldfarb and Airway Answers with Nicole Goldfarb does not give medical advice. The information provided in this video is for educational and informational purposes only and should not be construed as medical advice. Always seek the guidance of a qualified healthcare provider with any questions you may have regarding your health or a medical condition. Reliance on any information provided in this video is solely at your own risk. We make no representations or warranties about the accuracy or completeness of the information presented. You should not use these materials to diagnose or treat any health issues, illnesses...
2024-09-271h 10
Responder ResilienceS4 E20 Lead, Don't Bleed: Preventing Supervisor Burnout with Guest Hi NguyenWhen Hi Nguyen pivoted from sales to counterterrorism in the wake of 9/11, he stepped into a world where every decision could mean life or death. Now, as he joins David and Dr. Stacey Raymond on our latest episode, we unearth the critical lessons of resilience and trust he's carried from the front lines to the boardroom. We're not just talking shop here; we're getting to the heart of what it means to lead with courage and integrity, especially in the most trying circumstances.We examine the symptoms of stress and burnout and how they manifest in day-to-day...
2024-05-1648 min
ASAP Pathway: THE PODCASTEp. 11 Season 1 Finale: We Are Stronger Together, ASAP Pathway FoundersThe podcast features a conversation between Drs. Tracey Nguyen, Michelle Weddle, and Stacy Ochoa. They are the founders of ASAP Pathway. They discuss the importance of considering the temporomandibular joint (TMJ) in growth and development management. They have recently started a live course on TMJ to help practitioners incorporate this knowledge into their practice. They have also revamped their courses on TMD, early ortho intervention, skeletal expansion, and other topics to focus on practical application and implementation. They emphasize the importance of being able to apply what is learned in the courses to help children right away....
2023-12-2647 min
Career ConversationsS3 Ep2: Honoring Your Heritage While Pursuing Entrepreneurshipwith Salomé Valencia-Bohné and Karla CicciaTraditional corporate culture can foster spaces where BIPOC professionals don’t feel as if they can authentically be themselves. Social justice advocate and business owner Salomé Valencia-Bohné, MA, MSW, LSWAIC (she/her/ella) partners with you to explore how social entrepreneurship is a career move that can support you in honoring your cultural heritage and values while also increasing your wallet size.Salomé Valencia-Bohné, MA, MSW, LSWAIC (she/her/ella) was born and raised in Yakima, WA. In 2019. She graduated from the University of Washington’s MSW program wi...
2023-12-1251 min
Career ConversationsS3 Ep1: "You Can't Make a Living With That" --Negotiating Family Expectations While Following Your PassionSometimes, the field we are passionate about can seem too risky to pursue, especially when we have people in our lives cautioning us to be pragmatic and cautious. But what about happiness and personal fulfillment? Aren’t these also measures of success? Artist, designer and small-business owner Stacy Nguyen discusses what it was like for her to make a bunch of ‘bad’ career decisions.Stacy Nguyen is a Seattle area-based Vietnamese American illustrator, visual designer and writer whose work explores the ways race, Vietnameseness and gender intersect within the lens of popular culture. Her work strongly features themes...
2023-12-0844 min
The HPP PodcastS3 Ep. 46 Exploring a Future of Food Sovereignty with Dr. LaVerne Demientieff, Harleigh Moore-Wilson, Makynna Sharp, and Dr. Cassandra NguyenIn this episode, Dr. Cassandra Nguyen is in conversation with Dr. LaVerne Demientieff, Harleigh Moore-Wilson, and Makynna Sharp regarding their food sovereignty projects. They discussed the loss of traditional knowledge through colonization, and creating spaces for elders to reconnect and build relationships back with activities and skills to learn and share the knowledge to future generations. They explored Osage’s mobile market that aims to create new systems that are uniquely Indigenous and support ending food insecurity in their community and beyond. They also discussed growing traditional and endangered seeds for more nutritional food staples, and a return to Na...
2023-11-1439 min
Tám Sài GònReview phim: NGƯỜI NHỆN: DU HÀNH VŨ TRỤ NHỆN, VÂY HÃM: KHÔNG LỐI THOÁT, ÔNG KẸ, BÙA HÌNH NHÂN...Review các phim ra rạp từ ngày 02/06/2023
NGƯỜI NHỆN: DU HÀNH VŨ TRỤ NHỆN K
Đạo diễn: Joaquim Dos Santos, Justin K. Thompson, Kemp Powers
Diễn viên: Shameik Moore
Thể loại: Hành Động, Khoa Học Viễn Tưởng, Phiêu Lưu
Miles Morales tái xuất trong phần tiếp theo của bom tấn hoạt hình từng đoạt giải Oscar - Spider-Man: Across the Spider-Verse. Sau khi gặp lại Gwen Stacy, chàng Spider-Man thân thiện đến từ Brooklyn phải du hành qua đa vũ trụ và...
2023-06-0413 min
The Support Automation Show[Greatest Hits] How to Achieve Top-Class Customer Service with Lee Cockerell, Chief Learning Officer at Cockerell Academy and Founder of Lee Cockerell Creating Leadership MagicIn this episode of The Support Automation Show, a podcast by Capacity, we are joined by Lee Cockerell, Chief Learning Officer at the Cockerell Academy and Founder of Lee Cockerell Creating Leadership Magic. We discuss the role of leadership in creating world-class customer service.Episode resources:Lee Cockerell’s WebsiteLee Cockerell on LinkedInLee Cockerell on FacebookLee Cockerell on TwitterLee Cockerell on InstagramLee Cockerell’s BooksCockerell Academy WebsiteCreating Disney Magic PodcastIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is h...
2023-06-0137 min
The Support Automation Show[Greatest Hits] Driving Business Software Automation Effectively with Brent Sanders, Co-Founder of Verne and CEO of Formulated AutomationIn this episode of The Support Automation Show, a podcast by Capacity, Brent Sanders, Co-Founder of Verne and CEO of Formulated Automation, joins us to discuss some of the best automation practices, how bringing software automation unlocks value at organizations, and the advantages of cross-product integration.Episode resources:Brent Sanders on LinkedInVerne WebsiteFormulated Automation WebsiteThe Untethered Soul BookRobocorp WebsitePower AutomateZapier WebsiteMuleSoft WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at...
2023-05-1838 min
From the Front PorchEpisode 424 || From The Bookshelf Files, Vol. 3This week on From the Front Porch, it’s another episode of From The Bookshelf Files! In this episode series, Annie and The Bookshelf’s community and public relations liaison, as well as the visionary responsible for the concept of the "From the Bookshelf Files" podcast series, Felicia Dilbert Today, it’s all about ideas and creativity in small business. If you have a business-related question you’d like to ask Annie to explore in a future episode of From The Bookshelf Files, please Annie at Annie@BookshelfThomasville.com
Discover new details about Annie's delightful journey as the owner...
2023-05-1143 min
The Support Automation Show[Greatest Hits] How Back-End Operations Automation Powers Front-End Consumer Experience with Shashank Shekhar, Founder and CEO of InstaMortgageIn this episode of The Support Automation Show, we are joined by Shashank Shekhar, Founder and CEO of InstaMortgage, one of the fastest-growing mortgage companies in America and the fastest-growing private company in Silicon Valley. In September 2020, Shashank led his team to create Rachel, the world’s first digital human in the mortgage industry. Today, Shashank reveals the secret behind the company's success and the implication of automation and technology in the process.Episode resources:Shashank Shekhar on LinkedInShashank Shekhar on FacebookShashank Shekhar on TwitterShashank Shekhar on InstagramShashank Shekhar’s BooksInstaMortgage WebsiteMedium Website5-Bullet Friday NewsletterInfluence: The P...
2023-05-0439 min
The Great Design Lead Podcast#104: Celebrating two yearsCelebrating two years of the podcast! Looking back, I’ve strung together every intro over the last 104 weeks. Listen to all the different personalities and accents in one place.
Thank you to everyone below who was so generous with their time and stories. You’ve made me a better person through our chats and friendship :)
Sai Kannekanti
Nico Voss & Max Angele
Asiyah Bhallo
Caroline Scheinfeld
Heather Waroff
Matthias Cordes
Benjamin Delin
Nelson Abalos Jr
An...
2023-04-2636 min
Book BumbleSpectacular Sophomore Novels - Episode 28Send us a textToday, our stack of books is tied together with a common theme of being a sophomore novel. These second books might be part of a series or a stand alone. Oftentimes, if people loved the debut, the second novel is very highly anticipated. We’ll also share the books in our hands right now. No sophomore slumps here!Featured Books:The London Seance Society by Sarah Penner LH The Hawthorne Legacy (The Inheritance Games #2) LH Dust Child Nguye...
2023-04-2629 min
The Support Automation Show[Greatest Hits] How Does Automation Help the Healthcare Industry Save More Time, Money, and Lives with Jason Viglione, Former Director of Customer Support Experience at H1Jason Viglione, former Director of Customer Support Experience at H1, joins the next episode of The Support Automation Show. Jason is a dynamic, senior thought leader professional with over twenty years of superior performance in the technology solutions space. And today, he shares his knowledge of support automation in the healthcare industry.Episode resources:Jason Viglione on LinkedInH1 WebsiteDelivering Happiness BookZendesk WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at...
2023-04-2043 min
Thoughts from a Page PodcastKelly Hooker - Our Favorite Books of January - March 2023In this episode, Kelly and I chat about our favorite books that published in January through March 2023.Our shared top reads:
The House of Eve by Sadeqa Johnson
Exiles by Jane Harper
Go As a River by Shelley Read
Hello Beautiful by Ann Napolitano
Vera Wong's Unsolicited Advice for Murderers by Jesse Q. Sutanto
Dust Child by Nguyen Phan Que Mai
Beyond That, the Sea by Laura Spence-Ash
The Mostly True Story of Tanner and Louise by Colleen Oakley
Kelly’s remaining top reads:
What Lies in the Woods by Kate Al...
2023-04-121h 15
The Support Automation Show[Greatest Hits] Why the End of the ReFi Boom Determines Mortgage Businesses to Shift Focus to Digital Transformation with Scott Roller, Co-Founder of Vendor Surf and Founder of 3W PartnersScott Roller, Co-Founder of Vendor Surf and Founder of 3W Partners joins us in this episode of The Support Automation Show. We discuss the role support automation plays in the mortgage and credit union ecosystems and why with the end of the ReFi Boom, there's been a major shift in focus to digital transformation efforts.Episode resources:Scott Roller on LinkedInVendor Surf Website3W Partners on LinkedInWhere Good Ideas Come From: The Natural History of Innovation by Steven JohnsonIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support...
2023-04-0644 min
The Support Automation Show[Greatest Hits] Leading AI and Support Automation Initiatives in the Mortgage Space with John Heck, Sr. Advisor Lending Solutions at CapacityIn this special episode of The Support Automation Show, a podcast by Capacity, we are joined by John Heck, Sr. Advisor Lending Solutions at Capacity, to talk about the trends and forward-looking aspects of support automation in the housing and mortgage space.John is a highly motivated professional with passionate leadership and relationship management skills forged by a thirty-plus-year executive track record in growth and business transformation.Episode resources:John Heck on LinkedInCapacity WebsiteThe Big Switch: Rewiring the World, from Edison to Google BookLenders One WebsiteIf you enjoyed this episode then please either:Subscribe, rate...
2023-03-2333 min
The Support Automation Show[Greatest Hits] Customer Success vs Customer Support with Dan Steinman, Chief Evangelist at GainsightIn this episode of The Support Automation Show, a podcast by Capacity, we are joined by Dan Steinman, Chief Evangelist at Gainsight. We discuss the difference between support and customer success and how businesses should apply automation to both.Episode resources:Dan Steinman’s LinkedInGainsight WebsiteCustomer Success BookThe Eisenhower MatrixIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason Yun of Relay, Julie Tuggle-Nguyen of...
2023-03-0943 min
The Support Automation Show[Greatest Hits] How Can Technology Help Deliver Customer Onboarding in a Low-Touch/Digital Approach with Donna Weber, The Customer Onboarding Expert at Donna Weber Springboard Solutions and Principal of KickStart AllianceIn this episode of The Support Automation Podcast, Donna Weber, The Customer Onboarding Expert at Donna Weber Springboard Solutions and Principal of KickStart Alliance, joins Justin Schmidt to discuss the role of support automation in customer onboarding and the benefits of taking a low/digital touch approach.Episode resources:Donna Weber’s WebsiteDonna Weber on LinkedInDonna Weber on TwitterDonna Weber on YouTubeKickStart Alliance WebsiteOnboarding Matters By Donna Weber BookDeep Work by Cal Newport BookPlaying Big by Tara Mohr BookThe Pomodoro Technique BookClientSuccess WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple Po...
2023-02-2329 min
The Support Automation Show[Greatest Hits] How to Automate Your Startup with Jennifer Chiang, Head of Customer Success at Seso and Author of The Startup’s Guide to Customer SuccessIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Jennifer Chiang, Head of Customer Success at Seso and Author of The Startup’s Guide to Customer Success. They discuss how startups can adopt automation to engage with customers positively and gain a competitive advantage.Episode resources:Jennifer Chiang on LinkedInSeso WebsiteThe Startup’s Guide to Customer Success BookNo Rules Rules BookSalesforce WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is h...
2023-02-0929 min
The Support Automation Show[Greatest Hits] How Support Automation Accelerates the Onboarding of New Hires in the Mortgage Industry with Robin Clayton, Director, Digital Lending and Marketing at Paramount Residential Mortgage GroupIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Robin Clayton, Director of Digital Lending and Marketing at Paramount Residential Mortgage Group. With a strong background inParamount Residential Mortgage Group, real estate, and corporate operations, Robin brings creative and innovative solutions to the organization’s toughest challenges. One of her key focuses is automation, and today Robin shares her approach to automating support and onboarding at PRMG.Episode resources:Robin Clayton on LinkedInParamount Residential Mortgage Group WebsiteBlend WebsiteAtomic Habits BookHarvard Business Review WebsiteIf you enjoyed this episode then pl...
2023-01-2639 min
The Support Automation Show[Greatest Hits] Mortgage Automation and Its Role in Increasing Operational Efficiencies with Tim Nguyen, Co-Founder and CEO of BeSmarteeIn this episode of The Support Automation Show, Justin Schmidt is joined by Tim Nguyen, Co-Founder and CEO of BeSmartee, a leader in digital mortgage innovation. They discuss BeSmartee's approach to customer support automation, best mortgage automation practices and tools, and how automation enhances operational efficiencies.Episode resources:Tim Nguyen on LinkedInBeSmartee WebsiteGood to Great BookIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include...
2023-01-1232 min
The Support Automation Show[Greatest Hits] How Can Support Automation Help Build Trust Between Internal and External Customers with Jason Yun, Co-Founder at RelayIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Jason Yun, Co-Founder at Relay, where they discuss automation's role in building trust between internal and external customers.Episode resources:Jason Yun on LinkedInRelay WebsiteYear of Yes BookCustomer Support Leaders PodcastTony Hsieh, former CEO of ZapposIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason Yun of...
2022-12-2942 min
The Support Automation ShowMortgage Automation and Its Role in Increasing Operational Efficiencies with Tim Nguyen, Co-Founder and CEO of BeSmarteeIn this episode of The Support Automation Show we are joined by Tim Nguyen, Co-Founder and CEO of BeSmartee, a leader in digital mortgage innovation. We discuss BeSmartee's approach to customer support automation, best mortgage automation practices and tools, and how automation enhances operational efficiencies.Learn more about Tim:Tim's LinkedInBeSmartee's LinkedInBeSmartee's WebsiteOther Resources:Good to Great: Why Some Companies Make the Leap...And Others Don't by Jim CollinsIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation...
2022-12-0132 min
The Support Automation ShowEmail Automation VS Personal Email Delivery with Ed Frame, Founder of ExemplifyIn this episode of The Support Automation Show we are joined by Ed Frame, Founder of Exemplify, to discuss the differences between email automation and personal email and how to balance them to deliver a great customer experience.Learn more about Ed:Ed's LinkedInExemplify's LinkedInExemplify's WebsiteOther Resources:Building a Story Brand by Donald MillerNever Lose a Customer Again Joey ColemanCustomer Service ExcellenceIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends...
2022-11-1742 min
The Support Automation ShowAutomating Your Webinar Strategy with Melissa Kwan, Co-Founder and CEO of eWebinarIn this episode of The Support Automation Show, a podcast by Capacity, we are joined by Melissa Kwan, Co-Founder and CEO of eWebinar, to discuss why automation matters for your webinar strategy and how that aligns with the current trend of how consumers expect to engage with information.Learn more about Melissa:Melissa's LinkedIneWebinar's LinkedIneWebinar's WebsiteOther Resources:Presentation Secrets of Steve Jobs by Carmine GalloCustomer Success Leadership NetworkIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show...
2022-11-0335 min
The Support Automation ShowSMS-Based AI and Its Use in Small Businesses and Direct-to-Customer Settings with Justin Clegg, Founder and CEO of AllsetIn this episode of The Support Automation Show we are joined by Justin Clegg, Founder and CEO of Allset. We discuss the benefits of SMS-based AI and how small businesses and direct-to-customer settings can utilize it efficiently.Learn more about Justin:Justin's LinkedInAllset's LinkedInAllset's WebsiteOther Resources:Atomic Habits by James ClearThe Alchemist by Paulo CoelhoIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests...
2022-10-2030 min
The Support Automation ShowDriving Business Software Automation Effectively with Brent Sanders, Co-Founder of Verne and CEO of Formulated AutomationIn this episode of The Support Automation Show, a podcast by Capacity, Brent Sanders, Co-Founder of Verne and CEO of Formulated Automation, joins Justin Schmidt to discuss some of the best automation practices, how bringing software automation unlocks value at organizations, and the advantages of cross-product integration.Learn more about Brent:Brent's LinkedInVerne's WebsiteFormulated Automation's WebsiteOther Resources:The Untethered Soul: The Journey Beyond Yourself by Michael A. SingerIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show...
2022-10-0638 min
The Support Automation ShowBuilding Customer Success by Automating Routine Tasks with Maxime Manseau, Co-Founder and CEO of ZestMaxime Manseau, Co-Founder and CEO of Zest, joins Justin Schmidt in the next episode of The Support Automation Show. They discuss why organizations should automate lower-value support tasks and interactions to save time, money, and bandwidth for high-value ones.Learn more about Maxime:Maxime's LinkedInZest's LinkedInZest's Official WebsiteOther Resources:Sapiens: A Brief History of Humankind by: Yuval Noah HarariThe Three Musketeers by: Alexandre DumasIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by...
2022-09-2230 min
The Support Automation ShowImproving Marketing in the World of Support Automation with Jason Frazier, EVP of Marketing at Victorian Finance, Mortgage Coach, Marketer, and Podcast Producer at Next Level Loan Officers, and Founder of Mortgage XJason Frazier, EVP of Marketing at Victorian Finance, Mortgage Coach, Marketer, and Podcast Producer at Next Level Loan Officers, and Founder of Mortgage X, joins the next episode of The Support Automation Show. Jason Frazier is an award-winning marketer, disruptive strategist, and technologist with more than twenty years of C-Level expertise. Today, he shares his expertise on how organizations can automate their marketing.Learn more about Jason:Jason's LinkedInVictorian Finance's LinkedInNext Level Loan Officers' LinkedInVictorian Finance's Official WebsiteNext Level Loan Officers' Official WebsiteOther Resources:X: The Experience When Business Meets Design: The Experience When Business Meets...
2022-09-0841 min
The Support Automation ShowWhy the End of the ReFi Boom Determines Mortgage Businesses to Shift Focus to Digital Transformation with Scott Roller, Co-Founder of Vendor Surf and Founder of 3W PartnersScott Roller, Co-Founder of Vendor Surf and Founder of 3W Partners, joins Justin Schmidt in the next episode of The Support Automation Show. They discuss the role support automation plays in the mortgage and credit union ecosystems and why with the end of the ReFi Boom, there's been a major shift in focus to digital transformation efforts.Learn more about Scott:Scott's LinkedInVendor Surf's LinkedIn3W Partners' LinkedInVendor Surf's Official WebsiteOther Resources:Where Good Ideas Come From by Steven JohnsonIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow...
2022-08-2544 min
The Support Automation ShowHow Back-End Operations Automation Powers Front-End Consumer Experience with Shashank Shekhar, Founder, and CEO of InstaMortgageIn this episode of The Support Automation Show, Justin Schmidt is joined by Shashank Shekhar, Founder, and CEO of InstaMortgage, one of the fastest-growing mortgage companies in America and the fastest-growing private company in Silicon Valley. In September 2020, Shashank led his team to create Rachel, the world’s first digital human in the mortgage industry. Today, Shashank reveals the secret behind the company's success and the implication of automation and technology in the process.Learn more about Shashank:Shashank's LinkedInInstaMortgage's LinkedInInstaMortgage's Official WebsiteOther Resources:Influence: The Psychology of Persuasion by Robert B. Cialdini Thinking, Fast...
2022-08-1139 min
The Support Automation ShowLeading AI and Support Automation Initiatives in the Mortgage Space with John Heck, Sr. Advisor Lending Solutions at CapacityIn this special episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by John Heck, Sr. Advisor Lending Solutions at Capacity, to talk about the trends and forward-looking aspects of support automation in the housing and mortgage space.John is a highly motivated professional with passionate leadership and relationship management skills forged by a thirty-plus-year executive track record in growth and business transformation.Learn more about John:John's LinkedInCapacity's LinkedInCapacity's WebsiteOther Resources:The Big Switch: Rewiring the World, from Edison to Google by Nicholas CarrIf you enjoyed...
2022-07-2833 min
The Support Automation ShowHow Can Technology Help Deliver Customer Onboarding in a Low-Touch/Digital Approach with Donna Weber, The Customer Onboarding Expert at Donna Weber Springboard Solutions and Principal of KickStart AllianceIn this episode of The Support Automation Podcast, Donna Weber, The Customer Onboarding Expert at Donna Weber Springboard Solutions and Principal of KickStart Alliance, joins Justin Schmidt to discuss the role of support automation in customer onboarding and the benefits of taking a low/digital touch approach.Learn more about Donna:Donna's LinkedInSpringboard Solutions' LinkedInKickStart Alliance's LinkedInSpringboard Solutions' Official WebsiteKickStart Alliance's Official WebsiteOther Resources:Deep Work by Cal NewportIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation...
2022-07-1429 min
The Support Automation ShowHow Can Support Automation Help Build Trust Between Internal and External Customers with Jason Yun, Co-founder at RelayIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Jason Yun, Co-founder at Relay, where they discuss automation's role in building trust between internal and external customers.Learn more about Jason:Jason's LinkedInRelay's LinkedInRelay's Official WebsiteOther Resources:Year of Yes by Shonda RhimesIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason Yun of...
2022-06-3042 min
The Support Automation ShowHow to Achieve Top-Class Customer Service with Lee Cockerell, Chief Learning Officer at Cockerell Academy and Founder of Lee Cockerell Creating Leadership MagicIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Lee Cockerell, Chief Learning Officer at the Cockerell Academy and Founder of Lee Cockerell Creating Leadership Magic. They discuss the role of leadership in creating world-class customer service.Learn more about Lee:Lee's LinkedInCockerell Academy's WebsiteLee Cockerell Creating Leadership Magic WebsiteOther Resources:Creating Disney Magic PodcastIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyRSS FeedThe Support Automation Show is hand crafted by our friends over at: fame...
2022-06-1637 min
The Support Automation ShowCustomer Success vs Customer Support with Dan Steinman, Chief Evangelist at GainsightIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Dan Steinman, Chief Evangelist at Gainsight. They discuss the difference between support and customer success and how businesses should apply automation to both.Learn more about Dan:Dan's LinkedInGainsight's LinkedInGainsight's Official WebsiteOther Resources:Customer Success: How Innovative Companies are Reducing Churn and Growing Recurring RevenueIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends...
2022-06-0243 min
Teach4JusticeT4J Sz1Ep06 Justice for Asian American Studies w/Stacy and Virginia from Educate to EmpowerFor Episode 6 it is truly my pleasure to have Stacy Yung and Virginia Nguyen from Educate to Empower here to speak about their role in the Teaching For Justice Conference recently held in April (links below). We also discuss the resources they have available for individuals and groups. Per their website (and I fully concur) “together they are creating and curating resources and hosting workshops for educators on topics of DEI and AAPI. They believe that educators committed to antiracism can change the world.”
Links to Learn More about Educate to Empower
Link Tree https://link...
2022-05-281h 02
The Neighborhood Watch PodcastThe 2022 Georgia Primary Recap with Fred Hicks of HEG ConsultingHey everyone, I really wanted to make a good recap of Tuesday’s primary election, so I talked to political strategist Fred Hicks of HEG Consulting to recap the 2022 Georgia primaries. In this conversation, we talk about the overall takeaways of the primaries including: * Why does Fred think voters didn’t reject the message of Trumpism, they just dismissed Trump. And is the big lie still a viable strategy?* Why Abrams can’t run her 2018 campaign or run a national campaign against Kemp* We break down the special questions on the Democr...
2022-05-261h 58
The Support Automation ShowHow Does Automation Help the Healthcare Industry Save More Time, Money, and Lives with Jason Viglione, Director of Customer Support Experience at H1Jason Viglione, Director of Customer Support Experience at H1, joins the next episode of The Support Automation Show. Jason is a dynamic, senior thought leader professional possessing a 20+ year proven track record of superior performance in the technology solutions space. And today, he shares his knowledge of support automation in the healthcare industry.Learn more about Jason:Jason's LinkedInH1 Connect LinkedInH1 Connect Official WebsiteOther Resources:Delivering Happiness by Tony HsiehIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support...
2022-05-1943 min
The Support Automation ShowHow to Automate Your Startup with Jennifer Chiang, Head of Customer Success at Seso and Author of The Startup’s Guide to Customer SuccessIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Jennifer Chiang, Head of Customer Success at Seso and Author of The Startup’s Guide to Customer Success. They discuss how startups can adopt automation to engage with customers positively and gain a competitive advantage.Learn more about Jennifer and Seso:Jennifer's LinkedInSeso's LinkedInSeso's Official WebsiteOther resources:The Startup's Guide to Customer Success: How to Champion the Customer at Your CompanyIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Sup...
2022-05-0529 min
The Support Automation ShowHow Support Automation Accelerates The Onboarding of New Hires in the Mortgage Industry with Robin Clayton, Director, Digital Lending and Marketing at Paramount Residential Mortgage GroupIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Robin Clayton, Director, Digital Lending and Marketing at Paramount Residential Mortgage Group. With a strong background in financial services, real estate, and corporate operations, Robin brings creative and innovative solutions to the organization’s toughest challenges. One of her key focuses is automation, and today Robin shares her approach to automating support and onboarding at PRMG.If you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Au...
2022-04-2139 min
Oh, I Like ThatRe-Run: Poetry for Children and SlobsThis episode originally aired on August 12, 2021 (listen here).Poetry can be really delightful, but it can also feel really inaccessible. In this episode, we talked about our favorite poems, how to discover poems you love (and disregard everything else tbh), and then how to find poems that fit your specs. Stick around after the outro to hear our editor Lucas reading some selections.This episode was produced by Rachel and Sally and edited by Lucas Nguyen. Our logo was designed by Amber Seger (@rocketorca). Our theme music is by Tiny Music. MJ Brodie transcribed this...
2022-04-0759 min
The Support Automation ShowFinding a Balance Between Automation and Human Intervention with Rachael McBearty, Chief Customer Officer at LeanDataIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Rachael McBrearty, Chief Customer Officer at LeanData and Host of the OpsStars Podcast. They discuss how to create the right mix of automation and human intervention to ensure you are delivering high-quality customer supportIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason Yun of Relay, Julie Tuggle-Nguyen...
2022-04-0739 min
Capuchino Mic Drop #capmicdropA Strong Lesson on Diversity, Equity & Inclusion with Truc Nguyen l Ep.14Such an honor to have Wellness Counselor and Psychotherapist Truc Nguyen join us on this eye-opening episode to talk about the necessary steps to stand up against racism, create a safer environment that promotes self-love, and plant seeds to eliminate biases. It's time to heighten education on laser-focused inclusion on sexual orientation and gender identity in schools. You certainly want to listen to this! Key takeaways to listen for Techniques on how to build boundaries around helping people The impact of building a culture of belongingness in schools and for children Critical steps to help kids embr...
2022-04-0437 min
The Support Automation ShowDigital Transformation in Customer Experience with Rick DeLisi, Author and Lead Research Analyst at GliaIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Rick DeLisi, Author and Lead Research Analyst at Glia. They discuss the benefits of digital transformation in customer service and how businesses can offer effective digital solutions.Learn more about Rick and Glia:Rick's LinkedInGlia on LinkedInGlia on FacebookGlia on TwitterGlia on YouTubeGlia's Official WebsiteOther resources:Digital Customer Service BookIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted...
2022-03-2440 min
B-Schooled: Get Your MBA AdmitConsulting interviews and MBA hiring trends with My Consulting Offer CEO Davis NguyenMy Consulting Offer CEO and former Bain consultant Davis Nguyen returns to the podcast to share insight on consulting interviews and recent trends he's seen in the industry when it comes to MBA hiring.
2022-03-1627 min
The Support Automation ShowHow Automation is Transforming Customer Service and Customer Experience with Shep Hyken, Chief Amazement Officer, Speaker, Author, and Writer at Shepard PresentationsIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Shep Hyken, Chief Amazement Officer, Speaker, Author, and Writer at Shepard Presentations. Shep shares valuable insights about the impact of automation on customer service and customer experience.Learn more about Shep and Shepard Presentations:Shep's LinkedInShepard Presentations' LinkedInShepHyken WebsiteShep Hyken's TwitterShep Hyken's FacebookShepHyken YouTubeOther resources:Amazing Business Radio WebsiteListen to Amazing Business Radio with Shep HykenIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe...
2022-03-1028 minB-Schooled: Get Your MBA AdmitConsulting careers for MBAs, with My Consulting Offer CEO Davis NguyenMy Consulting Offer CEO and Bain alum Davis Nguyen gives an overview of both the consulting industry and consulting careers for MBA graduates.
2022-03-0928 min
The Notorious BankerNYT Article on Zelle Fraud and the Lack of Help Customers are Getting from Big Banks + VISA/MC Pull out of RussiaAwesome Article by Stacy Cowley and Lananh Nguyen about a topic you know I love to talk about:
EVIL ZELLE.
I have discussed my past with Zelle as a banker, the nearly $2 Million I have helped people get back from big banks with Zelle being a major method of clients getting burned, and how much I wish big banks had a "hard opt-out" for people who choose not to partake in Zelle. This article discusses how big banks are basically victim blaming people for Zelle fraud, along with the bigger issue of not refunding them...
2022-03-071h 03
The Support Automation ShowHow Can Automation Benefit Customer Success with Nick Mehta, Chief Executive Officer at GainsightIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Nick Mehta, Chief Executive Officer at Gainsight. They discuss the importance of a strong collaboration between customer success and product, and what role automation can play in this relationship.Learn more about Nick and Gainsight:Nick's LinkedInGainsight's WebsiteOther resources:Schedule a demoIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.so...
2022-02-2432 min
The Support Automation ShowThe Three Purpose Levels of Automation with Paul Henderson, Director and Outcome Workshop Leader at Outcome LeadersIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Paul Henderson, Director and Outcome Workshop Leader at Outcome Leaders. They discuss the three levels of automation and how to set up an automation strategy.Learn more about Paul and Outcome Leaders:Paul's LinkedInOutcome Leaders' WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason Yun of Relay, Julie...
2022-02-1035 min
The Support Automation ShowAutomation in a High Engagement Model with Kristi Faltorusso, VP of Customer Success at ClientSuccess and Founder of Keeping CS SimpleIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Kristi Faltorusso, VP of Customer Success at ClientSuccess and Founder of Keeping CS Simple. They discuss using automation in a high engagement model and the implementation of technology to compliment your efforts.Learn more about Kristi, ClientSuccess, & Keeping CS Simple:Kristi's LinkedInClientSuccess WebsiteKeeping CS Simple WebsiteOther resources:Keeping CS Simple BlogIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand...
2022-01-2739 min
The Support Automation ShowKnowledge Management, Graphs, and AI with Zachary R Wahl, Chief Executive Officer at Enterprise KnowledgeIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Zachary R Wahl, Chief Executive Officer at Enterprise Knowledge. They uncover the role of knowledge management and knowledge graphs for organizations, the impact of AI on knowledge management transformation, and how companies can successfully apply these tools to leverage their business.Learn more about Zach and EK:Zach's LinkedInEnterprise Knowledge LinkedInEnterprise Knowledge WebsiteOther Resources:Making Knowledge Management ClickableIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support...
2022-01-1338 min
The Support Automation ShowBalancing Human Work and Automation with Stacy Sherman, Speaker, Author, Podcaster, Mentor at Doing CX RightIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Stacy Sherman, Speaker, Author, Podcaster, Mentor at Doing CX Right. They discuss how businesses can perfect the balance between humans and automation to accomplish future goals and why effective communication with the customer is crucial to achieving that.Learn more about Stacy Sherman and Doing CX Right:Stacy's LinkedInStacy's InstagramStacy's TwitterDoing CX Right's WebsiteStacy Sherman - DoingCXRightOther Resources:The Four Agreements: A Practical Guide to Personal Freedom (A Toltec Wisdom Book) by Don Miguel Ruiz and Janet Mills...
2021-12-3037 min
The Support Automation ShowPositioning Automation With Your Team with Emily Garza, Former AVP, Customer Success at FastlyIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Emily Garza, Former AVP, Customer Success at Fastly. They discuss how a business can position automation with a team and strategies to evaluate different support automation tools.Learn more about Emily and Fastly;Emily Garza's LinkedInFastly's WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason Yun of Relay...
2021-12-1641 min
The Support Automation ShowSupport Automation Balance with Lee Roquet, Chief Customer Officer at YellowfinIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Lee Roquet, Chief Customer Officer at Yellowfin. They discuss why an organization that adopts support automation needs to find the right balance between the company and customer's need to succeed.Learn more about Lee and Yellowfin;Lee Roquet's LinkedInYellowfin's WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason...
2021-12-0242 min
The Support Automation ShowThe Benefits of Automation and Customer Self-Service with Nicole Garberg, Vice President of Customer Experience at EngineIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Nicole Garberg, Vice President of Customer Experience at Engine. They discuss why people find automation scary, how automation applies to the customer and employee experience, and Engine’s approach to automating support. They also dive into how a business can integrate automation efficiently to gain the support and encouragement of the existing employee base and the long-term benefits of customer experience.Learn more about Nicole Garberg and Engine;Nicole's LinkedInEngine's WebsiteIf you enjoyed this episode then please either:Subscribe, ra...
2021-11-1846 min
The Support Automation ShowBusiness Value Through Automation with Melissa Teater, Senior Operations Consultant at World Wide TechnologyIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Melissa Teater, a Senior Operations Consultant at World Wide Technology. They discuss digital transformation, business value through automation at World Wide Technology, and the positive impacts of automation on organizations.Learn more about Melissa:Melissa Teater's LinkedInWorld Wide Technology's WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason...
2021-11-0444 min
The Bánh Mì ChroniclesSeason 6 Finale & Going On Extended Hiatus!!!Season 6 Finale!!!!
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We reached the conclusion of Season 6, "Unfinished Business", and with that said, I am taking a hiatus from recording new episodes until next summer. After 80+ episodes in two years, it will be great to finally take a step back and give myself some time to pause and reflect on my work. What an amazing run it has been for me thus far, and I couldn't be more grateful for that. For Season 6, I am honored to hear so many incredible stories from my guests, and so thankful to all of them who were a pa...
2021-10-311h 36
The Support Automation ShowAdopting Automation for Legacy Workflows with Antonio King, Head of Support at VehoIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Antonio King, Head of Support at Veho. They discuss how automation can help customer support succeed, Veho's approach to automating support, and why businesses need to adopt automation for their legacy workflows.Learn more about Antonio:Antonio's LinkedInVeho's WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason Yun...
2021-10-2142 min
The Support Automation ShowUsing Automation To Help Customer Ops Specialists with Jared Sklar, Sr. Manager, and Customer Operations at HOVERIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Jared Sklar, Sr. Manager of Customer Operations at HOVER. They discuss how HOVER helps clients develop their businesses and careers, why implementing automation inside a support function benefits both the clients and employees and the relationship between product engineering and customer support.Learn more about Jared:Jared's LinkedInHOVER's WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends...
2021-10-0737 min
The Support Automation ShowThe Impact of Automation Policies with Kristina Podnar, Digital Policy Consultant at NativeTrust ConsultingIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Kristina Podnar, Digital Policy Consultant at NativeTrust Consulting. They discuss the importance of adopting the right policies for your automation processes, the biases and risks you need to consider, and why organizations need to be transparent about automation with their clients.If you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason...
2021-09-2347 min
The Bánh Mì ChroniclesIt Starts In The Classroom - Virginia Nguyen & Stacy Yung(S6, EP 4) Virginia Nguyen and Stacy Yung, two longtime secondary Ed history teachers from Southern California joined me for this episode as we talk about Asian Americans educators in K-12 and pushing for racially equitable and inclusive curriculums, including Asian and Pacific Islander history. Learn more about the work that they are doing in this episode.
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Bio: Stacy Yung and Virginia Nguyen are history teachers with over 30 years of combined teaching experience. They are leaders in diversity, equity, inclusion, and allyship in Southern California and have trained 1000s of educators. In response to the M...
2021-09-191h 13
Sup, Dum Dum? With Stacy!This is how I managed to buy a house in a weekI’m the kind of person that takes six months features- and price-comparing a bunch of toaster ovens before I decide not to purchase a toaster oven. I’m also the kind of person that decides to buy a house suddenly and then does it in a week! (This is the audio version of this essay.) This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit stacyngu.substack.com
2021-09-1726 min
The Support Automation ShowHow to Engage with Communities and Your Team with Julie Tuggle-Nguyen, Executive Vice President Human Resources at Midwest BankCentreIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Julie Tuggle-Nguyen, Vice President Human Resources at Midwest BankCentre. They discuss the meaningful work they do to engage with their communities, specifically around educating people on how they can access a financial network that will benefit them.If you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason Yun of Relay, Julie...
2021-09-0941 min
Sup, Dum Dum? With Stacy!I impulsively bought a house!This is a story about a pretty massive impulse buy, though in my defense, I need somewhere to charge an electric car that I do not yet own. (This is also the audio version of this essay.) This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit stacyngu.substack.com
2021-08-2719 min
The Support Automation ShowUsing Customer Experience to Drive Support Automation with Christopher Rotz, Director of Process and Analytics at American Pacific MortgageIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Christopher Rotz, Director of Process and Analytics at American Pacific Mortgage. They discuss the concept that implementing support automation should be focused on the customer experience. For it to truly be considered a success, customers should want to use it, not have to use it.If you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.so...
2021-08-2635 minOh, I Like ThatPoetry for Children and SlobsPoetry can be really delightful, but it can also feel really inaccessible. In this episode, we talked about our favorite poems, how to discover poems you love (and disregard everything else tbh), and then how to find poems that fit your specs. Stick around after the outro to hear our editor Lucas reading some selections.This episode was produced by Rachel and Sally and edited by Lucas Nguyen. Our logo was designed by Amber Seger (@rocketorca). Our theme music is by Tiny Music. MJ Brodie transcribed this episode. Follow us on Twitter @OhILikeThatPod.Things we...
2021-08-1259 min
The Support Automation ShowSupport Automation Boosting Conversion Rates? with David Apple, Chief Revenue Officer at ZingtreeIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by David Apple, Chief Revenue Officer at Zingtree. They discuss David's journey from mechanical engineer to Industry thought leader, customer guide, and sales marketing professional, his leading business principles for customers' success and support automation, and tips on boosting performance with the help of tech tools.Learn more about DavidDavid Apple's LinkedInDavid Apple's TwitterDavid Apple's BlogZingtree's WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation...
2021-08-1229 min
Sup, Dum Dum? With Stacy!Delegation is hard when you're secretly as fun as a bag of rocksDelegation is one of those things that people are always telling you is superrrr important to do if you want to “grow” and “scale up,” but delegation feels daunting and hard when you’re secretly an unfun control freak. (This is the audio version of this essay.) This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit stacyngu.substack.com
2021-07-2919 min
The Support Automation ShowBecoming People Centric through Employee Feedback with Craig Soelberg, Senior People Success Manager at ChargebeeIn this episode of The Support Automation Show, Justin is joined by Craig Soelberg, Senior People Success Manager at Chargebee, a subscription billing management software. Craig talks to us about the challenges of having employees spread out across the globe, shares his thoughts about support automation for employees, and discusses how human resources and employee engagement, combined with automation and AI can improve employee experience.If you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at...
2021-07-2934 min
Sup, Dum Dum? With Stacy!I just switched psychiatrists because the last one was too white and too mannishI recently had a not-amazing experience with a psychiatrist, so I went on the hunt for a new one that is of a different demographic. Was I successful? Depends on how you define success, I suppose! (This is the audio version of, “I just switched psychiatrists because the last one was too white and too mannish”) This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit stacyngu.substack.com
2021-07-2906 min
The Support Automation ShowAn Introduction to Support Automation with Justin Schmidt, VP of Marketing at CapacityIn this episode of The Support Automation Show, Justin talks about his incredible experiences in his recent interviews and today Justin sets out an agreement and discusses what the audience and other listeners expect to learn about support automation from innovative leaders in customer and employee support. What are the tools that I need? What are some of the process improvements that I need? How do I manage the change and how do I bring this value to our customers and also our employees?Learn more about Justin:Justin's LinkedInIf you enjoyed this episode then please...
2021-07-1506 min
The Support Automation ShowUsing Automation to Satisfy Unsatisfied Customers with Rachel Jennings-Keane, Independent Customer Success ConsultantIn this episode of The Support Automation Show, Justin is joined by Rachel Jennings-Keane, Independent Customer Success Consultant, to share how leveraging technology can "satisfy the unsatisfied", the power of understanding your customer’s buying behavior, and why you need to analyze customer success rate.If you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason Yun of Relay, Julie Tuggle-Nguyen of Midwest BankCentre, Jennifer Chiang of Seso, Stacy Justino of...
2021-06-1742 min
The Support Automation ShowThe Role of Automation in Support Success with Jeffrey Breunsbach, Director of Customer Experience at Higher LogicIn this episode of Support Automation Show, Justin is joined by Jeffrey Breunsbach, Director of Customer Experience at Higher Logic, to discuss the role of automation in support success, his top three tips on transforming customer experience and how automation can facilitate growth.Learn more about Jeffrey:Jeffrey's LinkedInHigher Logic's WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason Yun of Relay, Julie Tuggle-Nguyen of...
2021-06-1539 min
The Support Automation ShowBecoming an Automation Champion with Stacy Justino, Director of Customer Happiness at WistiaIn this episode of The Support Automation Show, Justin is joined by Stacy Justino, Director of Customer Happiness at Wistia, to discuss Stacy's journey from a school teacher to a customer support specialist, her top three tips on revolutionizing customer experience, and how support automation can solve business challenges.Learn more about Stacy Justino:Stacy's LinkedInWistia's WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason...
2021-06-0828 min
Let's K12 BetterHate, Hurt, Healing & Hope: AAPI Educators Teaching for JusticeRacism shows up everywhere and we are beginning to acknowledge how that impacts different groups, but most importantly we're starting to see the benefits of working collectively to address racism. As we work together to end marginalization and discrimination, we must remember that the AAPI struggle fits into the larger push for a more just and anti-racist world. This requires each of us to work across racial and cultural groups to end oppression, racism, colorism, and xenophobia targeted at any individual or group of people. How do we build that capacity? How can we support the Asian a...
2021-03-311h 01
CRime – True Crime Tales from New York’s Capital RegionCR 35 – “NXIVM Part 5: Terminus”We conclude our series on NXIVM by detailing the sex cult that led to NXIVM’s demise, the arrest of Keith Raniere and his ultimate conviction. “Allison Mack”. Wikipedia. https://en.wikipedia.org/wiki/Allison_Mack.Associated Press. “Co-founder of ‘self-help’ group arrested and charged with sex trafficking.” The Guardian, March 26, 2018. https://www.theguardian.com/us-news/2018/mar/26/nxivm-cult-co-founder-keith-raniere-arrested-charged-sex-trafficking-texas.Dickson, EJ. “NXIVM. Sex, Lies, Porn, Consent at Center of Keith Raniere Trial”. Rolling Stone. May 7, 2019. https://www.rollingstone.com/culture/culture-news/nxivm-keith-raniere-trial-opening-statements-832484/.“Former MDC Inmate claims: Alleged sex-slaver Keith Raniere ‘very likely’ to be raped in prison.” Buffalo, N.Y.: Artvoice. April 16, 2018. https://ar...
2021-03-0820 min
Sup, Dum Dum? With Stacy!Lunar New Year is for losers like meThe audio version of, “Lunar New Year is for losers like me” This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit stacyngu.substack.com
2021-02-0611 min
Sup, Dum Dum? With Stacy!BUT I AM SPECIAL! (The first time I ever negotiated a pay raise)The audio version of, “BUT I AM SPECIAL! (The first time I ever negotiated a pay raise)”! This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit stacyngu.substack.com
2020-12-3014 min
GiantsScience News- 2nd Fortnight of December 2020In this episode, we will talk about a new planet that can give a clue about the planet nine, the new evidence to support MOND theory of dark matter and the successful measurement of primordial gravitational waves. Next, the new finding that stem cells are not tumorigenic and the effect of Neanderthal genes in COVID-19 patients will be reviewed. We also talk about that Neanderthals were burying their deceased ones, the self-amputation in crocodiles and the production of safer antiperspirants.
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The papers reviewed in this podcast:
1-Meiji M. Nguyen...
2020-12-2409 min
Sup, Dum Dum? With Stacy!I think I'm friends with my house cleaner, but I'm not sure she thinks we're friendsThis is the audio version of “I think I'm friends with my house cleaner, but I'm not sure she thinks we're friends”! Get on the email list at stacyngu.substack.com
2020-12-2214 min
Sup, Dum Dum? With Stacy!My dog Charlie died at the beginning of COVIDThis is the audio version of “My dog Charlie died at the beginning of COVID.” I want to get super meta and talk to you about the eerily egotistical-feeling process of reading my own essay and how I probably only feel that way because I’m being such a woman, but I will probably need to save that topic for another day.
2020-12-1315 min
Sup, Dum Dum? With Stacy!I used to be a writer, but now I'm notThis is the audio version of “I used to be a writer, but now I’m not,” read by me. I want to try and provide audio versions of the essays because I personally love listening to audiobooks as I multitask.
2020-12-1110 min