Statflo - Podcast Details

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The CU2.0 PodcastCU 2.0 Podcast Episode 2013 Evan Bush Statflo on Compliant Texting Tools for Credit UnionsSend us a textYour members text.Especially your younger members but today, really, everybody texts.That means your employees text too.So why can't your employees text members with questions and offer them help. pointers, suggestions?You say there would be compliance questions.Meet Statflo, a company that specializes in one thing: compliant texting software and it also specializes in tools for credit unions.Is it hard to get started with Statlo?Listen to this podcast with Evan Bush, head of sales...2022-08-1746 min

Thinking Outside The VaultConsumer Engagement 2.0 with Statflo CRO Scott McArthurThe technology and techniques your institution relies on to provide excellent account holder service should change with consumer demand. Today’s consumers are less and less inclined to come into the branch for service. They want to conduct their financial business using their smartphones and devices — but email only goes so far. When you use 1:1 text messaging to engage account holders in conversation, your messages get read, and their needs get met. It’s a win-win for everyone. In this episode, we talk with a special guest, Scott McArthur, Chief Revenue Officer of Statflo. Scott brings a wealth of experi...2022-07-0636 min

Banking Transformed with Jim MarousReimagining Customer Engagement with Intelligent TextsMany financial institutions struggle when it comes to building engagement with customers in a timely and impactful manner. More than ever, there is a need for ongoing dialogue that assists customers in better managing their finances.One way to improve the effectiveness and efficiency of customer communication is with texting solutions, connecting with customers in real-time using messaging that gets attention far greater than traditional channels.My guest on the Banking Transformed podcast is Scott McArthur, CRO of Statflo. Scott discusses the power of intelligent conversational texts, and how this channel can improve satisfaction and fi...2022-05-1239 min

CapitalGeekKevin Gervais, Founder & CTO at Touchless & Co-founder at StatfloThat was Kevin Gervais, founder and CTO at Touchless. This week we catch up with Kevin and discuss his passion for enabling user experience for neuro diverse users and how Touchless is changing the game for people with Autism. This is a subject that is very close to my heart and I can't wait to dig in. Welcome to this week's episode of Captial GEEK.2021-09-0147 min

One-To-OneS2 | Ep. #05 | Driving Community Engagement ft. Heros Hockey | One to One PodcastHow Hockey Education Reaching Out Society (HEROS) builds consistent community engagement by creating barrier-free experiences. Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/ --- Send in a voice message: https://anchor.fm/statflo/message 2021-06-0329 min

One-To-OneS2 | Ep. #04 | Building Authentic Customer Relationships ft. Matthew Gould | One to One PodcastHow customer-facing teams can get past misalignment and conflict to create stellar CX. Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/ --- Send in a voice message: https://anchor.fm/statflo/message 2021-04-2022 min

One-To-OneS2 | Ep. #03 | Why CX is the Ultimate Marketing Tool ft. Rob Assimakopoulos | One to One PodcastTune in for an exciting conversation on how a company can become a customer-centric organization and do what’s best for the customer as the way to drive business growth. Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/ --- Send in a voice message: https://anchor.fm/statflo/message 2021-04-0526 min

One-To-OneS2 | Ep. #02 | Localizing CX ft. Wendy Drummond | One to One PodcastHow an employee-first mindset results in great CX and how leaders can inspire their teams to serve customers better. Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/ --- Send in a voice message: https://anchor.fm/statflo/message 2021-03-2421 min

One-To-OneS2 | Ep. #01 | The State of CX in Enterprise ft. Kristine ChinTwilio's Kristine Chin joins us on One-to-One and shares some great insights into what CX looks like for large enterprise companies. We talk about how CX plays a role in the new age of customer loyalty and how to ensure stellar CX across a large organization. To learn more about Twilio: https://www.twilio.com/ Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/ --- Send in a voice message: https://anchor.fm/statflo/message 2021-03-0326 min

Software Crafts PodcastInterview with Steve PereiraThis week, Steve Pereira will be challenged with the heuristic “Remove bias and duplication” from the Wardley Doctrine repository (https://wardleypedia.org/mediawiki/index.php/Doctrine_Patterns#Remove_bias_and_duplication). We will discuss different contexts where duplication can hinder or accelerate, and the importance of value streams. He shares his experiences about using weak signals to detect friction within organisations, helping them to reorganise to enable the flow. Steve recommends the following resources: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation by Karen Martin and Mike Osterling Value Stream resources at h...2021-01-2735 min

One-To-OneHow Employee Engagement Impacts Customer Experiences, w/ Andre RileyArcade's Andre Riley shares some tips on getting employees excited about creating great customer experiences. Learn more about Arcade: https://arcade.co/ Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/ --- Send in a voice message: https://anchor.fm/statflo/message 2021-01-1228 min

One-To-OneExperience is the new brand w/ Kain Automotive's David KainDavid Kain, President of Kain Automotive, explains how experience is the new brand and what that means to modern sales teams. Learn more about Kain Automotive: https://kain.auto/ Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/ --- Send in a voice message: https://anchor.fm/statflo/message 2020-10-0800 min

One-To-OneModernizing the customer journey w/ Roadster's Michelle DenogeanMichelle Denogean, CMO at Roadster, explains how retailers can bring their sales process into the 21st century. Learn more about Roadster: https://roadster.com/ Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/ --- Send in a voice message: https://anchor.fm/statflo/message 2020-10-0500 min

One-To-OneLeadership's Role In Customer Experience w/ Ryan SmythRyan Smyth, CFO at Carbon60 Networks, explains the importance of leadership's buy-in and support when it comes to customer-centricity. Learn more about Carbon60 Networks: https://www.carbon60.com/ Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/ --- Send in a voice message: https://anchor.fm/statflo/message 2020-09-1631 min

One-To-OneWhy Customer Loyalty Starts With Data w/ Bryan PearsonBryan Pearson, Author, Forbes Contributor, and former CEO of LoyaltyOne, explains the nuances of customer loyalty and what brands can do to get more from their customer base. Get your copy of Bryan Pearson's Loyalty Leap: https://www.amazon.com/Loyalty-Leap-Customer-Information-Intimacy/dp/0670066346 Want access to One-to-One episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/ --- Send in a voice message: https://anchor.fm/statflo/message 2020-08-0539 min

One-To-OneCustomer Experience in Product Management w/ Gerd EberhardtGerd Eberhardt, Head of Product Management at NTS Retail, shares some insights on product management's role in retail and how it impacts customer experience. Learn more about NTS Retail: http://ntsretail.com/statflo Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/ --- Send in a voice message: https://anchor.fm/statflo/message 2020-07-3136 min

One-To-OneFast tracking digital transformation w/ Adam BaggsAdam Baggs, CEO of Maplewave, shares insights on what streamlining customer experience means in the context of digitization in the COVID era. Learn more about Maplewave: http://ntsretail.com/statflo Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/ --- Send in a voice message: https://anchor.fm/statflo/message 2020-07-2034 min

Ways of Working#6 - Steve Pereira "The Value Stream Guy"In episode 6, I welcome special guest Steve Pereira! Steve is a colleague of mine and I was very grateful for him joining this episode to talk about how to actually accelerate digital transformation in organizations. —- Steve Pereira is obsessed with making tech human, and helping software delivery teams level up. He is the founder of Visible - boosting team performance with Value Stream Mapping. Previously, he has been founding CTO of Statflo, and a lifetime workflow automator. He also leads the 6000+ member Toronto DevOps community with a regular meetup, events and annual conference. Getting in touch with Steve: h...2020-05-2853 min

CapitalGeekKevin Gervais, Co-founder at StatFlo and Startup GeekKevin Gervais has had an entrepreneurial spirit since childhood. He is now the Co-founder and Chief Strategy Officer for Statflo, and a Partner at Bruce. From 2012-2018 he served as founder and CEO at Statflo to enable compliant one-to-one relationships between retailers and customers. Since 2015, they scaled the team from 2 to 40+, surpassed $5M ARR, raised $21M, hired a CEO in Jan 2019 and oversaw back-to-back years of 100% ARR growth.Follow Kevin:https://twitter.com/startupkevinhttps://kevingervais.com/ 2020-05-0132 min

One-To-OneSpecial episode (part 2): State of Wireless Retail w/ Stacy HamerIn part two of this special episode, Stacy Hamer, VP of Client Experience at iQmetrix, explains what makes or breaks a leader during a crisis. She also details how her own leadership style has changed as a result of the pandemic. Learn more about iQmetrix: https://www.iqmetrix.com/ Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/ --- Send in a voice message: https://anchor.fm/statflo/message 2020-04-3016 min

One-To-OneSpecial episode (part 1): State of Wireless Retail w/ Stacy HamerIn part one of this special episode, we chatted with Stacy Hamer, VP of Client Experience at iQmetrix, to get a definitive take on the current and future state of wireless retail. She explained how the crisis will forever change consumer behavior and provided some examples on how wireless retailers should adjust to remain relevant. Learn more about iQmetrix: https://www.iqmetrix.com/ Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/ --- Send in a voice message: https://anchor.fm...2020-04-2223 min

One-To-OneSpecial episode (part 2): Sales Leadership During Uncertain Times w/ Dave SnyderIn part two of this special episode, Dave Snyder, President of Pono Learning, digs into what your employees expect from you as a sales leader and how to maintain a thriving culture despite working from home. Learn more about Pono Learning: https://www.ponolearning.com/ Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/ --- Send in a voice message: https://anchor.fm/statflo/message 2020-04-1417 min

One-To-OneSpecial Episode (part 1): Sales Leadership During Uncertain Times w/ Dave SnyderIn this two-part episode of One-to-One, we caught up with Dave Snyder, President of Pono Learning, to get his take on how sales leaders could get through a period of hyper uncertainty. He provided some timely advice on how to effectively lead a sales team, how to not panic, and made a strong case for always doing what's best for the end customer. Learn more about Pono Learning: https://www.ponolearning.com/ Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/ --- ...2020-04-0921 min

Think RetailCommunicating With Customers During COVID-19As retail brands are forced to close their doors in an attempt to slow the spread of COVID-19, many are understandably concerned about the impact this is going to have on their business. In times like this, it’s still important, or maybe more important than ever, to keep the lines of communication open with customers. Despite retail locations shutting down left, right, and center, retailers need to be creative in maintaining relationships with their customer base, positioning themselves as part of their communities and offering help in any way they can. Today, we’re speaking to Scott McArthur of Statf...2020-03-2515 min

One-To-OneEp. 3 - Stellar Customer Experience in Retail w/ Mark BridgmanMark Bridgman is a former SVP and President at Telus and now acts as a strategic advisor to growing retail technology companies. He shared his thoughts on what retailers are doing right, what they’re doing wrong, how he approaches customer-centricity and gave us insider stories on his time at Telus as a CX leader. Want to get access to episodes before they go live? Sign up to our early access group. Learn more about Statflo. --- Send in a voice message: https://anchor.fm/statflo/message 2020-03-0627 min

One-To-OneEp. 2 - Putting the Customer First in Wireless Retail w/ Stacy HamerStacy Hamer is the VP of Operations at iQmetrix. She has spent her career in wireless retail. Her passion for customer experience really shines bright in the episode. She gave some great examples of how retailers are getting creative in the competitive telco market, easy ways of going the extra mile for a customer, and explained how to build self-confidence as an up-and-coming telco professional. Want to get access to episodes before they go live? Sign up to our early access group. Learn more about Statflo. --- Send in a voice message: https://anchor...2020-03-0633 min

One-To-OneEp. 1 - Simplicity in Customer Experience w/ Brice ScheschukBrice Scheschuk is the co-founder of Wind Mobile (now Freedom Mobile) - the Canadian equivalent of a telco disrupter like T-Mobile or Metro PCS in the US. After a 10-figure exit, he’s been investing in the innovation ecosystem as a Managing Partner at Globalive. He shares his roller-coaster story of starting Wind Mobile and how he punched above his weight in a stagnant telco market. Want to get access to episodes before they go live? Sign up to our early access group. Learn more about Statflo. --- Send in a voice message: https://an...2020-03-0632 min