Shows
The Juice - Consumer Direct PodcastEp. 43 | Outbound Calling Fixes with NobelBiz CEO: Steven BedermanOutbound calling, contact rate, and TCPA compliance take center stage as NobelBiz CEO Steven Bederman joins Carson Poppenger and Jacob Thorpe. We unpack short duration calls, STIR/SHAKEN, call labeling, and carrier routing realities that make or break performance.Learn how a cloud contact center (CCaaS) plus smarter dialer strategy, consent management, and AI call analytics (transcripts + sentiment) improve connect rate, reduce CPA, and elevate the sales experience (SX), without burning consumer trust.Enjoyed this? Tap Subscribe, like, and comment with your biggest outbound challenge.
2025-11-0539 min
Return On Insights Podcast, a property of Partner Marketing Works Int’l. Inc.Leading Through Change with Authenticity, with guest, Steve BedermanYou don't want to miss this one...!In this episode of Return on Insights, Steve Bederman, CEO and turnaround expert, shares how leading with authenticity, core values, and the PACE framework—Pace, Adaptability, Culture, Employee fit—drives resilient, high-performing organizations. Steve reveals to Erin why making promises and keeping them, fostering a culture where employees self-select their fit, and leading with integrity are essential for success. He also opens up about overcoming imposter syndrome and the power of vulnerability in leadership. Packed with practical insights, this episode shows how staying human and au...
2025-09-2830 min
First Contact: Stories of the Call CenterDebunking Business Myths: The Leadership Blueprint for Contact Centers: Steve BedermanWhat if the biggest lessons you’ve learned about business and leadership were based on myths? In this episode of First Contact: Stories of the Call Center, Christian Montes hosts Steve Bederman, President of NobelBiz, as they dive into the truths behind common leadership misconceptions.
Steve unpacks the “family culture” myth in businesses, breaks down the complexities of loyalty in the workplace, and shares his experience navigating financial crises with transparency and resilience.
Discover how to build real team chemistry, leverage AI without losing the human touch, and avoid the CEO “God Complex.” This conversation is a must...
2025-01-151h 08
Lessons I’ve Learned (in no particular order), with Steve BedermanE37: Leading Originals Innovation through NonconformityAre we daring to weave the vibrant threads of nonconformity into our leadership, all while nurturing the heart and soul that embody transformative guidance?
Join me in this episode for a journey that transcends the boundaries of conventional thinking and ventures into leading with heart in a world that often walks a well-trodden path. This isn't just a conversation for the mavericks and the visionaries; it's a beacon for those curious about how the boldness of nonconformity and the warmth of human connection can coalesce to redefine leadership. Together, let's navigate this fascinating terrain, where embracing our...
2024-06-1022 min
Lessons I’ve Learned (in no particular order), with Steve BedermanCall Center Chronicles Podcast: Tech For The People with Juanita Coley and Steve BedermanSteve Bederman was invited on the Call Center Chronicles Podcast, hosted by Juanita Coley
Steve is joining the Call Center Chronicles Podcast to talk about technology as a byproduct, women and technology in leadership roles and tech for the people.
https://nobelbiz.com/blog/tech-for-the-people-with-steve-bederman-call-center-chronicles-podcast/
https://solidrockco.net/call-center-chronicles/?playlist=9fdbaf3&video=624d4d7
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2024-06-0652 minLessons I’ve Learned (in no particular order), with Steve BedermanE36: AI and Leadership Intelligence: How to maintain a strong human-centric approachHow are you weaving AI into the fabric of our leadership ethos without losing the human essence that defines great leadership? Join me for this episode, that's not just about the nitty-gritty of tech but also about keeping it real and leading with kindness in a techy world.
If you're simply curious about where AI and humanity intersect, this episode is for you. Let's navigate this exciting tech landscape together, keeping our human touch front and center.
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2024-05-3116 minLessons I’ve Learned (in no particular order), with Steve BedermanE35: Lessons from the Trenches: Leadership Through FailureIn this episode "Lessons from the Trenches: Leadership Through Failure," I'll be sharing personal stories of setbacks and missteps that have been integral to my leadership journey. I want to explore how embracing and learning from failures can forge more authentic, resilient, and effective leadership.
These aren't just anecdotes; they're lessons learned the hard way, offering valuable insights for anyone striving to lead with greater empathy and strength. #LeadershipThroughFailure #JoinTheConversation 🚀
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2024-05-2914 min
Lessons I’ve Learned (in no particular order), with Steve BedermanE34: The Zero Hour Strategy Making Decisive Moves When It CountsWe've all faced those critical moments where a decision can make or break our success. This episode is all about those high-stakes situations. I want to dive deep into the strategies that can help you act with confidence when the pressure is on. Whether you're leading a team, managing a project, or at the helm of your own venture, the insights I'm about to share are designed to empower you to make those pivotal decisions with clarity and conviction!
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2024-05-2725 minLessons I’ve Learned (in no particular order), with Steve BedermanE33: From Trenches to Triumphs Entrepreneurial Lessons from the Retail World, with Rudy WaldnerEver wondered about the intricate world of retail success? Your chance is here! I'm absolutely thrilled to host an industry gem: the remarkable Rudy Waldner. Dive into𝗙𝗿𝗼𝗺 𝗧𝗿𝗲𝗻𝗰𝗵𝗲𝘀 𝘁𝗼 𝗧𝗿𝗶𝘂𝗺𝗽𝗵𝘀: 𝗘𝗻𝘁𝗿𝗲𝗽𝗿𝗲𝗻𝗲𝘂𝗿𝗶𝗮𝗹 𝗟𝗲𝘀𝘀𝗼𝗻𝘀 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗥𝗲𝘁𝗮𝗶𝗹 𝗪𝗼𝗿𝗹𝗱 and journey with Rudy as he shares his personal tales and insights. 🛍️ 🎙️
This isn’t your average presentation. It's an intimate chat with, a person who's been at the heart of numerous retail breakthroughs sharing the real stories of challenges faced, victories celebrated, and wisdom gained from a seasoned pro. 🗓️ Mark this on your calendar, friends! This isn't just another session; it’s an inspiring encounter with a true retail maven. Ready to shift your business perspective? Join me on this episode! 🚀 #EntrepreneurshipUnfolded
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2024-05-2428 min
The Chris Voss ShowThe Chris Voss Show Podcast – Steve Bederman Shares Lessons Learned from his Entrepreneurial Journey on his Podcast
Steve Bederman Shares Lessons Learned from his Entrepreneurial Journey on his Podcast
2024-03-0635 minLessons I’ve Learned (in no particular order), with Steve BedermanE32: Deciphering Corporate Social Responsibility: Who Really Gives Back? IS IT FLUFF OR REALITY?Ever felt that businesses could do more than just chase profits? In this episode, "Deciphering Corporate Social Responsibility: Who Really Gives Back? IS IT FLUFF OR REALITY?", I want to delve deep into the heart of social entrepreneurship. It's not just about money; it's about making a difference.
I'll uncover the delicate balance between profit and purpose, and shed light on the transformative power of businesses that genuinely care. From my own journey, I've seen how social enterprises can change communities, uplift lives, and redefine success. But it's not without its challenges. Join me as I explore...
2024-03-0517 min
Lessons I’ve Learned (in no particular order), with Steve BedermanWinning Customer Trust through Omnichannel Communication | Amazing Business Radio PodcastSteve Bederman was invited on the Amazing Business Radio Podcast, hosted by Shep Hyken
Shep Hyken interviews Steve Bederman, President and CEO of NobelBiz, a Contact Center Technology Company. He is also a published author, an accomplished leader, and a highly regarded Contact Center industry innovator. They discuss the value of omnichannel communication in the different stages of the customer journey.
https://nobelbiz.com/blog/winning-customer-trust-through-omnichannel-communication-steve-bederman-on-amazing-business-radio/
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2024-03-0125 min
Lessons I’ve Learned (in no particular order), with Steve BedermanLGW Live Podcast with Steve Bederman, President at NobelBizSteve Bederman was invited on the LGW Podcast, hosted by Michael Ferree
On this podcast Steve Bederman from NobelBiz joins the LGW Podcast and shares his experience in the contact SaaS industry, how he thinks it will continue to evolve, and how companies can be successful with their inbound and outbound contact strategies.
https://nobelbiz.com/blog/from-call-center-to-contact-center-steve-bederman-on-lead-generation-world/
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2024-03-0156 minLessons I’ve Learned (in no particular order), with Steve BedermanE31: FEEDFORWARD or Feedback? Shape Your Team's Future SuccessIn my journey of understanding team dynamics, I've often pondered: Is it 'Feedforward' or 'Feedback' that truly drives a team towards its zenith? This question led me to curate an in-depth exploration in my next 'Lessons I've Learned' episode. I'll uncover the nuances, the strategies, and the transformative power of both! As I navigate this topic, I invite you to reflect on your own experiences, engage in the conversation, and together, let's co-create a blueprint for future success. This isn't just about leading teams; it's about pioneering a movement. Join me, and let's embark on this enlightening voyage. 🚀
...
2024-02-1518 minLessons I’ve Learned (in no particular order), with Steve BedermanE30: Beyond Black & White Navigating Between Fixed and Growth MindsetsI've often pondered over our inherent beliefs and how they sculpt the course of our lives. This led me to explore the realms of Fixed vs. Growth Mindsets in my upcoming episode: "Beyond Black & White: Navigating Between Fixed and Growth Mindsets."
In this deeply personal conversation, I want to reflect on moments when I felt confined within my own beliefs and the profound awakenings that followed as I learned to embrace change and growth. Life isn't merely about absolutes; it's a spectrum of learning, unlearning, and relearning. 🌌
Join me on this transformative journey, shedding old par...
2024-01-2214 min
Lessons I’ve Learned (in no particular order), with Steve BedermanAI-Powered Contact Centers | Steve Bederman On Engati CX PodcastSteve Bederman was invited on the Engati CX Podcast
The discussion touched some of the most anticipated topics in today’s contact center space: 5G and IoT applications for contact centers, customer self-servicing, key metrics for the new remote-work model, intelligent filtering the unstructured data, and many more.
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2023-12-1817 minLessons I’ve Learned (in no particular order), with Steve BedermanE29: Behind the Scenes of Success: The Role of Failure in EntrepreneurshipsWhat's hidden behind the glitz of entrepreneurial success?
Find out in our latest episode of "Behind the Scenes of Success" as I want to delve deep into the often-unspoken side of entrepreneurship: FAILURE. 😱
I'm breaking the silence, unpacking the lessons, and taking you on a journey into the heart of the true entrepreneurship grind. Because it's not just about the dazzling wins; it's about the falls and how we bounce back that truly defines success.💪🚀
Discover how these setbacks fueled their journey to success, and learn how you too can leverage failure to your adva...
2023-12-1126 min
Lessons I’ve Learned (in no particular order), with Steve BedermanBuilding Energy and Trust In Your Virtual Call CenterSteve Bederman was invited on the Customer Service Academy Podcast, moderated by Tony Johnson.
In this episode, I interview Steve Bederman, the CEO of NobelBiz, about success with virtual call center service.
Building great team experiences builds great call center experiences
Don't make jobs so complicated - make it simple for team members and call agents to take care of customers
Hire problem solvers into every part of your organizations to help them keep promises to customers and callers
Call center leaders must understand that call center agents are the heart of the organization
2023-11-1526 minLessons I’ve Learned (in no particular order), with Steve BedermanE28: Unmasking Customer Care: How Do You Know Who Truly Cares?EVERYBODY SAYS THEY CARE MOST ABOUT THEIR CUSTOMER...but do they? 💬 It's a crucial question that every business, no matter how large or small, must answer with sincerity.
In today's market, the phrase "customer is king" is tossed around like confetti, but how can you tell who's truly in service of their throne? 🤔 How do you separate the lip-service from the actual service?
In this episode I want to peel back the layers, revealing the truth behind customer care. Join me into the world of customer service, exploring the signs of genuine...
2023-10-2616 min
Lessons I’ve Learned (in no particular order), with Steve BedermanWhat’s next for Contact Centers post-pandemic?Steve Bederman was invited on the Benchmark Portal Podcast, moderated by Bruce Belfiore.
The contact center world has been pushed ahead 4 to 5 years in 1 year in terms of technology, because of COVID. The rate of adoption of existing tech just exploded. We will explore this with Steve Bederman and also ask him what's coming next.
https://nobelbiz.com/blog/how-2021-looks-for-contact-centers-with-steve-bederman/
https://resources.benchmarkportal.com/calltalk/how-2021-looks-for-contact-centers-guest-steve-bederman
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2023-10-1831 minLessons I’ve Learned (in no particular order), with Steve BedermanE27: Beyond Buzzwords Actioning Business ValuesAre buzzwords like empathy, collaboration, and innovation sounding too theoretical and abstract? 🤔 Join me for my upcoming talk, '𝗕𝗲𝘆𝗼𝗻𝗱 𝗕𝘂𝘇𝘇𝘄𝗼𝗿𝗱𝘀: 𝗔𝗰𝘁𝗶𝗼𝗻𝗶𝗻𝗴 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗩𝗮𝗹𝘂𝗲𝘀'.
Let's dissect these words, understand their true essence, and provide concrete ways to transform Empathy, Collaboration, and Innovation into Actionable Business Practices.
Let's transform these big ideas into tangible strategies, and move from idealistic rhetoric to realistic action.
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2023-10-0315 min
Lessons I’ve Learned (in no particular order), with Steve BedermanUse Technology to Reach People at Their Comfort LevelSteve Bederman was invited on the Customer Support Leaders Podcast, moderated by Charlotte Ward.
Steve Bederman joins Charlotte to talk about omnichannel support, and managing big tool and process changes for larger teams.
https://nobelbiz.com/blog/customer-support-leaders-fireside-with-steve-bederman/
https://customersupportleaders.com/2020/12/04/149/
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2023-09-2628 minLessons I’ve Learned (in no particular order), with Steve BedermanE26: The 3 Undeniable Pillars of Building a Thriving BusinessAre you tired of business podcasts that leave you with more questions than answers? 🤔 The wait is over. 🚀
"The Three Undeniable Pillars for Building a Thriving Business" is coming up next! This is no ordinary episode - it's a roadmap to turn your dream into a reality!
Be it a small start-up or a massive corporation, these pillars hold the secret to scaling your business, breaking your boundaries, and achieving unprecedented success! You'll walk away with actionable insights and the inspiration to put them into action. Your future self will thank you. 💥
2023-09-2014 min
Lessons I’ve Learned (in no particular order), with Steve BedermanHow a Call Center Carrier Can Help You Increase Customer Interaction and Reduce CostsSteve Bederman on the Telecom Reseller Podcast, hosted by Douglas Green.
Steve Bederman of NobelBiz makes his case for the call center specific carrier approach. Bederman defines what constitutes a call center specific carrier and helps us understand what the concept means in contrast to other approaches. Then we learn how this model can cut costs. Bederman serves as President of NobelBiz, a Contact Center Technology Company that provides carrier and software services.
Steve Bederman discusses how his company is dedicated to making contact centers function more effectively but at lower co...
2023-09-1319 minLessons I’ve Learned (in no particular order), with Steve BedermanE23: The Art of Delegation: Letting Go of Control and Empowering Your Team for SuccessAs a leader, mastering the art of delegation is essential for unlocking my team's full potential and achieving long-term success. By effectively delegating tasks, I can:
🔸 Maximize team efficiency: Delegation allows me to distribute tasks according to individual strengths, leading to increased productivity and better results.
🔸 Foster personal and professional growth: Assigning tasks and responsibilities to my team members helps them develop new skills, boosts their confidence, and prepares them for future leadership roles.
🔸 Enhance team cohesion: When I trust my team members with important tasks, it fosters a sense of belonging, improves communica...
2023-09-0815 min
Lessons I’ve Learned (in no particular order), with Steve BedermanLeadership vs Management in CXSteve Bederman on the CX Superheroes Podcast, hosted by Christopher Brooks.
In this episode CX Superheroes podcast host Christopher Brooks spends time with a true leader in one of the key areas of a customer centricity; customer service. Steve Bederman is the CEO of NobelBiz, a leading contact centre company, with over 250 employees.
Having started his career as a call agent some 40 years, Steve has grown several business and is now both a leader and influencer within the contact center sector, Having developed leading approaches to contact centre management and technology solutions, these have proved...
2023-08-3129 minLessons I’ve Learned (in no particular order), with Steve BedermanE22: The Power of Vulnerability: How Showing Your Flaws Can Make You a Better LeaderAs leaders, we often feel the pressure to have it all together and to present ourselves as flawless. However, in reality, embracing our vulnerabilities can lead to deeper connections, greater trust, and more effective leadership.
In this episode from How to Run a Company...YOUR WAY!!! Series, I'll share my own experiences with vulnerability and provide tips on how you can begin to embrace your own flaws as a leader. I truly think you will enjoy this inspiring and transformational episode; let's embrace the power of vulnerability and transform your leadership style!
...
2023-08-2918 min
Lessons I’ve Learned (in no particular order), with Steve BedermanWe Work With HumansSteve Bederman on the Sage Executive Podcast, hosted by Fernando Corona.
Steve Bederman was invited on Fernando Corona’s Sage Executive podcast where he talked about his management technique and how NobelBiz started out. Join Steve in this exciting and entertaining discussion.
https://nobelbiz.com/blog/steve-bederman-my-job-is-to-always-be-in-management-mode/
https://www.flyingvgroup.com/we-work-with-humans-steve-bederman-nobel-biz/
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2023-08-2223 minLessons I’ve Learned (in no particular order), with Steve BedermanE21: The unexpected lesson I learned from BEING FIRED that changed my careerBeing fired is often viewed as a setback or failure. However, many successful individuals have learned unexpected lessons from this experience that changed their careers for the better.
For me, losing my job brought me face-to-face with reassessing my priorities and rekindling my passion for my work. And it has taught me ONE IMPORTANT LESSON. I want to share this with you in this episode
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2023-08-1123 min
Lessons I’ve Learned (in no particular order), with Steve BedermanFrom Call Agent to CEOSteve Bederman on the First Contact Podcast, hosted by Christian Montes.
Find out Steve’s journey from being in a band to working as an agent and getting his first job in management, by not giving up and just trying over and over. Now there’s a story!
https://nobelbiz.com/blog/steve-bederman-from-call-agent-to-ceo/
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2023-08-0339 minLessons I’ve Learned (in no particular order), with Steve BedermanE20: From Paralysis to Progress: How to Keep Moving Forward in Your Business?We're diving into the topic of finding balance between thoughts and actions when building a business - 𝗙𝗿𝗼𝗺 𝗣𝗮𝗿𝗮𝗹𝘆𝘀𝗶𝘀 𝘁𝗼 𝗣𝗿𝗼𝗴𝗿𝗲𝘀𝘀: 𝗛𝗼𝘄 𝘁𝗼 𝗞𝗲𝗲𝗽 𝗠𝗼𝘃𝗶𝗻𝗴 𝗙𝗼𝗿𝘄𝗮𝗿𝗱 𝗶𝗻 𝗬𝗼𝘂𝗿 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀.
Join me as we explore together the next steps in building a business your way and share insights on how to overcome analysis paralysis and keep a steady pace for moving forward.
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2023-07-3117 min
Lessons I’ve Learned (in no particular order), with Steve BedermanWhy Contact Centers Are Slow To Adopt New Solutions?Steve Bederman on the Contact Center Insights Podcast, hosted by Nancy Munro.
Steve was invited to chat with Nancy Munro about how the cloud contact center space is changing and how new solutions are shaping the post-COVID world. The pandemic took everybody by surprise, but only a few are taking the necessary steps to prevent a complete future failure of their business.
https://nobelbiz.com/blog/contact-centers-slow-adopt-new-solutions/
https://verbaltransactions.com/podcast_show/
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2023-07-2632 minLessons I’ve Learned (in no particular order), with Steve BedermanE19: Where do I Begin?Are you tired of running your business the same way as everyone else? Do you have unique ideas that you want to implement but don't know where to start? Well, my new series, 𝗛𝗼𝘄 𝘁𝗼 𝗥𝘂𝗻 𝗮 𝗖𝗼𝗺𝗽𝗮𝗻𝘆…YOUR WAY!!! is here to help you out. 🎉
Welcome to Volume II from the Lessons I've Learned Series! In this series, I will share my experiences and insights on establishing the right outline for your company while incorporating your unique ideas.
I will talk about conventions that work and how to blend them with your vision to create a pragmatic and successful business. 💡 Whether you're just startin...
2023-07-2411 min
Lessons I’ve Learned (in no particular order), with Steve BedermanE18: Unveiling the Truth Exploring Honesty and Transparency in ManagementIn this episode, I want to dive deep into the importance of honesty and transparency in management and the positive impact it can have on organizations. Let's discuss the challenges of being transparent, the benefits of doing so, and how managers can cultivate a culture of openness in their teams.
Tune in now to learn more and join the conversation on Honesty and Transparency in Management.
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2023-07-1920 minLessons I’ve Learned (in no particular order), with Steve BedermanE17: Business Organization Doesn’t Have to Be Outrageously Complex, but You Do Need the Stomach for itThe episode delves into the importance of emotional intelligence and the management of emotions in the business world.
I am excited to share from my own personal experience the ways in which leaders can navigate the complex and ever-changing landscape of business. From managing stress and conflict to building strong teams and fostering effective communication, emotional intelligence plays a crucial role in the success of any organization.
Don't miss out on this thought-provoking episode!
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2023-07-1820 minLessons I’ve Learned (in no particular order), with Steve BedermanE16: The Power of Resilience How to Bounce Back from Failure in BusinessThe Power of Resilience is here and it's a game-changer! 💪
Learn how to bounce back from failure in business, discover the secrets for overcoming obstacles and turn setbacks into opportunities for growth.
💡 Whether you're an entrepreneur, leader, or simply looking to up your resilience game, this episode is for you!
🎧 Listen now and level up your resilience skills! 🔥
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2023-07-1720 minLessons I’ve Learned (in no particular order), with Steve BedermanE15: How to manage retention during moments of crisisWith the right employee retention strategies, you can boost job satisfaction and retain your top talent.
There is not simply a one-size-fits-all solution for retaining your employees.
It may seem like a complex task, but I'm here to help you with some winning, creative strategies to retain employees, that I've learned over the years.
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2023-07-1417 minLessons I’ve Learned (in no particular order), with Steve BedermanE14: How to manage a multi-generational teamThe workforce is changing. It brings a lot of opportunities to learn, grow and innovate but also a lot of challenges, expectations, and working styles- and managing a generation gap is one of them.
Throughout my entire career, I had the opportunity to manage from baby boomers to Gen X and millennials, with Gen Z now in focus.
So I want to share with you some tips and advice from my experience so that you can create an environment that is both productive and inclusive for everyone.
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2023-07-1315 minLessons I’ve Learned (in no particular order), with Steve BedermanE13: Marketing in the Gap: an essential tool for businessEvery business, small or big, needs marketing. However, as a business, you have many goals to improve, there is always work to be done.
So this is where the marketing gap comes in. But what is it and why do you need to understand your marketing gap and how many types of marketing you can leverage as a business, tune in to learn more!
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2023-07-1011 minLessons I’ve Learned (in no particular order), with Steve BedermanE12: It’s vital to create celebrities within your businessIt's not the company that's selling the product, it's the people. Every business that competes is pretty much the same in almost every field. What differentiates you?
Your product might not always be the differentiator, but your personality is. That's why creating celebrities within your company will infuse their personality into the brand and evoke authenticity, excitement, and uniqueness.
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2023-07-0416 minLessons I’ve Learned (in no particular order), with Steve BedermanE11: Adapt to your workforce instead of having them adapt to youLesson 11 will be all about learning how to be a manager in the current world we're living in. How do you adapt to your staff instead of forcing them to adapt to you?
Speaking to their needs and wants and finding common ground between how you want to run your business, is mandatory for balancing your effective leadership.
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2023-07-0316 minLessons I’ve Learned (in no particular order), with Steve BedermanE10: What is Steve’s ’Back Pocket Plan’?Join me for a new episode and learn more about my back pocket plan! But first, let's see what is a back pocket plan. Whenever anything has to change or to improve, I sit done and I will think though what would I do, 'what would Steve do'.
Then, I access my back pocket plan and come up with a solution, whether this is for marketing, operations, product management, sales etc. Every leader should have a back pocket plan, it's an important part of the decision-making process. So join me in finding out more about how you...
2023-06-2706 minLessons I’ve Learned (in no particular order), with Steve BedermanE9: What Is the Warrior Mentality?What makes a great leader? What are the leadership traits and principles a company needs to succeed? The topic of leadership has become far to complex and I hope to simply the discussion by talking about the warrior mentality, a must-have for a competent executive, in my opinion.
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2023-06-2715 minLessons I’ve Learned (in no particular order), with Steve BedermanE8: Dedicate yourself to improving all the people around youDedicate yourself to improving all the people around you so that their possibilities can go beyond what they themselves could have reached themselves.
When you reach that level of investing time and energy in focusing on how each person that comes in contact with, the theme of the company will be much more than producing the default product/services. The outcome will be creating a new and exciting work environment, with endless possibilities.
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2023-06-1412 minLessons I’ve Learned (in no particular order), with Steve BedermanE7: Everything is equal in terms of necessity to get things doneIf you look at organizations, there are many things we all do and thousands of tasks that need to be completed. How do you prioritize if you have that many things?
In business, it's a matter of doing just what you need to do and not overlaying with many other pieces. Everything is equal, everything need to be done. There is a method and a plan you can use to make sure you get any particular project done and I want to share that with you in my next live episode!
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2023-06-1413 minLessons I’ve Learned (in no particular order), with Steve BedermanE6: The Easiest Part is An Idea. The Most Important One is MANAGEABLE IMPLEMENTATIONGreat ideas are only valuable if they can be implemented. Implementation is about a sound and manageable process that ensures repeatable and sustainable actions. Join me in this lesson to see how you can start building a logical process, and how to evaluate it from time to time in order to improve. Most process improvements are exercises in simplifying those processes.
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2023-06-0716 minLessons I’ve Learned (in no particular order), with Steve BedermanE5: Teach Everyone to Make Decisions and Not Fear ConsequencesLesson no #5 is all about encouraging people to make decisions and not be afraid to stand by them. There's a tendency in most companies for people to have ideas but not want to definitively stand behind those ideas. They don't want to be wrong, get in trouble, or look poor in front of their tiers.
We make decisions every day and it's important to build a culture that supports trust and encourages employees to make decisions. Tomorrow comes, whether you made that decision or not.
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2023-06-0711 minLessons I’ve Learned (in no particular order), with Steve BedermanE4: Pace is Vital: Means Pace Over PerfectionJoin me next episode, as I'll share with you a handful of things on why perfectionism can be the enemy of your productivity. Business is not about perfection, by aligning your actions with your highest priorities and keeping the pace going, a lot of ideas and important things will get implemented.
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2023-06-0626 minLessons I’ve Learned (in no particular order), with Steve BedermanE3: Build Your Vision and Match it Together With Your Core ValueIn this episode, I'm excited to Ignite the flames of your aspirations and construct a grand vision that transcends boundaries. Let the embers of your dreams illuminate your path, as you align your profound purpose with unwavering core values. Embrace the synergy that emerges when your vision and values intertwine, creating a formidable force that propels you towards extraordinary achievements.
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2023-06-0110 minLessons I’ve Learned (in no particular order), with Steve BedermanE2: Be Comfortable Saying Yes, Be Uncomfortable Saying NoIn this episode of "Lessons I've Learned" I will share valuable insights gained from years of business experience!
The topic delves into the importance of fostering a culture that embraces creativity and open-mindedness. Learn how saying yes to ideas can lead to exponential growth and success!
Don't miss this opportunity to gain wisdom from my extensive experience.
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2023-06-0120 min
Lessons I’ve Learned (in no particular order), with Steve BedermanE1: The art of being and remaining memorableIn this episode, I'm excited to share with you the art of being and remaining memorable in the business world.
Let's explore the concept of building a communication engine that is sustainable, affordable, and repeatable. I'll discuss the importance of finding tactics that resonate with your audience and leave a lasting impression. Authenticity plays a key role in this process, as well as being open to new opportunities and saying "yes" more often.
Join me on this journey as we unlock the secrets to standing out in a competitive market!
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2023-06-0125 min
Reimagining The Contact Center - with Marc BernsteinKeeping People Promises w/ Steve BedermanSteve and Marc discuss the value of people, whether employees or customers, and how important it is to define your core promise to them…and then follow through with it. Please find episode timestamps below.
Steve Bederman is a transformative leader, strategic planning expert, highly regarded contact center industry innovator, and the President and CEO of NobelBiz, a leading contact center technology company. His expertise in corporate restructuring and strategic growth brought him the reputation of a renaissance business leader.
1:05 - Stories of the contact center podcast
2:38 - How do you identify when someone ha...
2022-03-2542 min
The CX Leader Podcast | A resource for customer experience leadersGet Comfortable Saying "Yes"Even in an era where self-service options are becoming essential to many companies’ customer experience, the contact center is still a large part of many organizations’ frontline efforts. But how has call center technology adapted to accommodate customer experience, and how aligned is your company's culture to providing the best possible experience for your customers? Host Steve Walker welcomes Steve Bederman from NobleBiz for a discussion on how contact center technology and culture can have a large impact on customer experience.
2022-01-0425 min
Cloudlinx: The CX ExperienceS2: E8 - nobelbiz President Steve BedermanThis was one of the more rare conversations where you talk to a person and find out that you align with their beliefs and their values more and more as the conversations goes forward. In this episode Frank speaks with nobelbiz President Steve Bederman about the industry processes as a whole and NOT the state of technology. It is more a conversation about his core beliefs that impact everything at nobelbiz from "how their product is sold" to "how it is partnering with companies" all the way to "how they are supporting clients as partners". I...
2021-07-2743 min
Amazing Business RadioWinning Customer Trust through Omnichannel Communication Featuring Steve BedermanTop Takeaways:
· A customer gives us the gift of trust when they choose us. We must return that trust with integrity, passion, relentless effort, and a sound process.
· Society has allowed companies to give customers mediocrity. Returning to do business with companies that do not provide great customer service sets the tone that it is okay to do less.
· With so much competition out there, every business cannot afford to provide a bad customer experience.
· You can't provide a repeatable and sustainable experience without creating process and training around it.
· Trust is the outcome of doing the next right thing. Do the right thing often enough a...
2021-06-1525 min
Lead Generation WorldEP 50 Steve Bederman, President at NobelBizOn this podcast we will invite Steve Bederman to join in and share his experience in the contact SaaS industry, how he thinks it will continue to evolve, and how companies can be successful with their inbound and outbound contact strategies.
2021-04-2056 minFirst Contact: Stories of the Call CenterA Lifetime of Lessons Learned: Steve BedermanWelcome to Season 2! As for our first season, we begin with Steve Bederman, CEO of NobelBiz and Executive Producer of the show you're listening to. He joins Christian Montes to talk about the first season, what his expectations were and how they were surpassed. He also has a few surprises for fans of his writing - so be sure to listen closely for hints about his future endeavors. Above all, the discussion flows around the pandemic and how it affected everything - Steve is hopeful that the bridge we are building together at NobelBiz will get us to where...
2021-02-1950 min
Customer Support Leaders149: Fireside with Steve BedermanSend a textSpecials: Fireside 9Steve Bederman joins me to talk about omni-channel support, and managing big tool and process changes for larger teams.
2020-12-0428 min
Customer Experience SuperheroesCustomer Experience Superheroes - Series 5 Episode 1 - Leadership v Management in CX with Steve BedermanIn this episode CX Superheroes podcast host Christopher Brooks spends time with a true leader in one of the key areas of a customer centricity; customer service. Steve Bederman is the CEO of NobelBiz, a leading contact centre company, with over 250 employees. Having started his career as a call agent some 40 years, Steve has grown several business and is now both a leader and influencer within the contact center sector, Having developed leading approaches to contact centre management and technology solutions, these have proved invaluable to a dazzling array of clients. At NobelBiz he leads b...
2020-10-0929 minFirst Contact: Stories of the Call CenterBonus Recording: Steve on The Sage Executive Podcast with Fernando CoronaRecently, Steve sat down with Fernando Corona of the Sage Executive Podcast. Here's the result of that: an honest discussion about how Steve approaches management, how NobelBiz grew to where it is today, how we celebrate our successes, and many other topics in between. For more episodes from Fernando, be sure to check out his LinkedIn. For more about Steve, just go to NobelBiz.com and search for Steve Bederman.
2020-08-2623 minFirst Contact: Stories of the Call CenterBonus Recording: Steve on Contact Center Insights with Nancy MunroAnd now a break from our usual programming. Here's a short bit of Steve Bederman, CEO of NobelBiz, in conversation with Nancy Munro of Verbal Transactions on her podcast Contact Center Insights. Nancy Munro, CEO of Verbal Transactions has a long history of deploying enterprise learning solutions. Currently, she helps contact centers get their agents up to speed through the use of her immersive contact center simulator ACES.
2020-06-0511 min
First Contact: Stories of the Call CenterFrom Call Agent to CEO: Steve BedermanChristian Montes, Executive Director of Sales at NobelBiz, talks to Steve Bederman, CEO of NobelBiz, about how he went from recording artist to tech entrepreneur and how he turned his failures into successes. Learn from Steve's vast experience in running contact center operation, with a focus on how leaders can inspire and help their people get to new heights in their careers. This is First Contact: Stories of the Call Center, Episode 1 of Season 1.
2020-01-1638 min
Past PresentEpisode 163: Gillette's New Ad, Rep. Steve King, and Cursive's DeclineIn this episode, Natalia, Neil, and Niki discuss the new Gillette commercial "We Believe," Rep. Steve King's controversial comments, and the decline of cursive in American schools. Support Past Present on Patreon: https://www.patreon.com/pastpresentpodcast Here are some links and references mentioned during this week's show: Gillette released a new ad taking aim at "toxic masculinity." Natalia recommended historian Gail Bederman's book Manliness and Civilization: A Cultural History of Race and Gender in the United States, 1880-1917 and a Twitter thread she compiled of relevant historical images. Neil referred to his HuffPost pi...
2019-01-2250 min
Rabbitt Stew ComicsEpisode 112Top 300 September Sales, Dark Knights Metal 3, Detective Comics 966, Action Comics 989, Wild Storm: Michael Cray 1, Gotham City Garage 1, Ragman 1, Falcon 1, Amazing Spider-Man 789, Despicable Deadpool 287, All-New Wolverine 25, Uncanny Avengers, Gwenpool, Atomahawk 0, Family Trade 1, God Complex 1, Catalyst Prime: Noble v2 1, Volcanosaurus 1, Wrapped Up 1, Fabian vs. Gail, Star Wars trailer, Black Panther trailer, New Mutants trailer, Beast Boy casting, Harley Quinn creative team change-up. Details: Dark Knights Metal 3 by Scott Snyder, Greg Capullo, Jonathan Glapion, Fco Plascencia; Wild Storm: Michael Cray 1 by Bryan Hill, Warren Ellis, Steven Harris, Dexter Vines, Steve Buccellato; Gotham City Garage 1 by Collin Kelly, Jackson L...
2017-10-241h 47
11 O'Clock Comics Podcast11 O'Clock Comics Episode 498Star Trek-O-Rama: Star Trek: Discovery and Star Trek Graphic Novel Collection: The Classic UK Comics Part 1 from Eaglemoss and IDW, Kill Them All by Kyle Starks from Oni Press, The Punisher #8-16 by Becky Cloonan, Matt Horak, Kris Anka, Laura Braga, and company, Steve Dillon, The Green Hornet Omnibus Volume 1 by Kevin Smith, Phil Hester, Jonathan Lau, Ivan Nunes, Bruno Hang, Adriano Lucas, and Alex Ross from Dynamite!, Image-O-Rama: Savage Town by Declan Shalvey, Philip Barrett, and Jordie Bellaire, Image+ Volume 2, Number 2 (Atomahawk by Donny Cates and Ian Bederman, Ed Piskor and Image of Youth, Wytches by Scott Snyder a...
2017-10-042h 49