Shows
The Delighted Customers Podcast with Mark SlatinMastering Change by Building Stakeholder RelationshipsOne of the most challenging jobs is to change a culture that achieved success with legacy thinking. It all starts with trust, especially if you are a CX leader. Stuart Gilchriest is a Certified Customer Experience Professional (CCXP) who has worked in CX for 10+ years across multiple industries .After starting his career in the hospitality industry in his native England, he transitioned into Customer Experience roles in the travel industry and became a respected voice on VOC program management, CX Strategy and Experience Design. He is most proud of helping Hertz achieve their only JD Power Customer...2024-12-1237 min
The Delighted Customers Podcast with Mark SlatinMastering Change by Building Stakeholder RelationshipsOne of the most challenging jobs is to change a culture that achieved success with legacy thinking. It all starts with trust, especially if you are a CX leader. Stuart Gilchriest is a Certified Customer Experience Professional (CCXP) who has worked in CX for 10+ years across multiple industries . After starting his career in the hospitality industry in his native England, he transitioned into Customer Experience roles in the travel industry and became a respected voice on VOC program management, CX Strategy and Experience Design. He is most proud of helping Hertz achieve their only JD Power Customer...2024-12-1236 min
The CX Leader Podcast | A resource for customer experience leadersFrom B2C to B2BThis episode features a more open-ended conversation on one of the host's favorite topics: the differences between B2B and B2C, but focusing on what it is like for a CX professional to transition from B2C to B2B, or vice-versa. Steve Walker welcomes guest Stuart Gilchriest, director of CX strategy at UKG, a technology company providing solutions for HR, payroll, and workforce management technology. Connect with Stuart on LinkedIn: https://www.linkedin.com/in/stuartgilchriest/ Learn more about UKG here: https://www.ukg.com/ Listen to more episodes and subscribe t...2022-09-2734 min
Revenue Rebels by DemandLabWhat B2B Can Learn from B2C Customer ExperienceIn many ways, CX and Marketing are the key parts of the business tasked with thinking about the future of the business, and in particular, customer needs. Businesses that closely align these two functional areas can have a greater impact on the customer experience, and essentially a better business outcome. This month on Revenue Rebels, join us as Rhoan Morgan sits down with Stuart Gilchriest, Director of Customer Experience and CCX at Hertz to explore:Who owns CX and where it should live within an organizationThe role data plays in a successful CX strategyTips B2B c...2020-09-1047 min
Sales Lead Management RadioWhat B2B Can Learn from B2C Customer Experience
In many ways, CX and Marketing are the key parts of the business tasked with thinking about the future of the business, and in particular, customer needs. Businesses that closely align these two functional areas can have a greater impact on the customer experience, and essentially a better business outcome.
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This month on Revenue Rebels, join us as Rhoan Morgan sits down with Stuart Gilchriest, Director of Customer Experience and CCXP at Hertz to explore:
Who owns CX and where it should live within an organization
The role data plays in a successful CX s...2020-09-0947 min
The CX Leader Podcast | A resource for customer experience leadersRelationship Advice for CX LeadersCX leaders are often tasked with managing change throughout the company in order to create an exceptional customer experience, and building relationships is key to helping manage that change. But when life is disrupted on a global scale, it's critical that everyone in the company trusts each other to make certain the customer's experience is not sidelined. Host Steve Walker welcomes guest Stuart Gilchriest, a certified customer experience professional with Hertz, the global car rental company, for a discussion on how taking the time to building relationships within the company can help in times of crisis.2020-04-2121 min