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Startup HustleWomen in the AI IndustryIn this episode of Startup Hustle, Lauren Conaway and Rashmi Bhambhani, COO of Summatti talk about women leading the way in Artificial Intelligence.
Find Startup Hustle Everywhere:
https://gigb.co/l/YEh5
This episode is supported by Compiler:
https://link.chtbl.com/compiler?sid=podcast.startuphustle
Learn more about Summatti:
www.summatti.com
Learn more about InnovateHER KC:
https://www.innovateherkc.com/
Tune into this Startup Hustle episode, "Women in Technology" for a...2022-02-2443 minStartup HustleWomen in AIIn this episode of Startup Hustle, Lauren Conaway and Rashmi Bhambhani, COO of Summatti talk about women leading the way in Artificial Intelligence.
Find Startup Hustle Everywhere:
https://linktr.ee/startuphustle
This episode is supported by Compiler, an original podcast from Red Hat discussing tech topics big, small and strange:
https://link.chtbl.com/compiler?sid=podcast.startuphustle
Learn more about Summatti:
www.summatti.com
Learn more about InnovateHER KC:
https://www.innovateherkc.com/
See omnystudio.com/listener for privacy information.2022-02-2443 min
Customer Experience Leaders ChatImprove Customer Experience using Natural Language Processing with SummattiListen as Sid from Summatti explores the positive impact Natural Language Processing can have on your organization.2021-09-1620 min
Support Ops Simplified"Changing The World One CSR At A Time" with Matthew Caron @ OpenTableMatthew Caron jumped onto the Support Ops Simplified Podcast to share his journey into customer service operations, as well as sharing some of his best customer relationship strategies, and how satisfying employees can equate to more sales...2020-06-0537 minSupport Ops Simplified"Beyond NPS & CSAT" with Stephen Noone O'Connor, VP at Customer Experience at RoadmunkStephen Noone O'Connor, VP of Customer Experience of Roadmunk joins us in this episode of Support Ops Simplified to share his journey from sales into customer success, how Roadmunk measures customer experience and the structure of their customer success team.2020-03-2622 minSupport Ops Simplified“Scaling Remote Support” with Hannah Clark Steiman, COO @Peak SupportHannah Clark Steiman of PEAK Support joins us in this episode of Support Ops Simplified sharing her journey how she became the COO of Peak Support, discussing also their challenges of scaling support, the metrics that Peak Support track, CSAT response rates, and how they scale their service team.2020-03-1126 minSupport Ops Simplified"15 Minute First Response Time" with Joelle Waksman of SamsaraJoelle Waksman of Samsara joins us in this episode of Support Ops Simplified to discuss their top three support metrics, what they are looking to focus on in 2020 and how they reduced first response time to just 15 minutes!2020-02-2630 minSupport Ops Simplified"Why What We Do Matters" with Jim Isreal of Otto MotorsJim Isreal of Otto Motors joins us to talk about how he leads his team with the "why", interactive reports and why customer experience is king.2020-02-1237 minSupport Ops Simplified"Calling Unhappy Customers" with Brian Martynowicz of Login VSIBrian Martynowicz of Login VSI joins us to talk about his customer service metrics, what he does when customers are not happy and how he transitioned through from helpdesk all the way to managing support and service.2020-01-2920 minSupport Ops Simplified"Cutting Response Time By 97%" with Eric Broulette of FlywheelEric Broulette of Flywheel joins us to talk about cutting chat response time by 97%, the two core metrics that Eric tracks for customer satisfaction and what is in store for Flywheel support in 2020.2019-12-3022 minSupport Ops Simplified"Saving 500 Hours Per Month" with Gary McGrath of PaddleGary McGrath of Paddle joins us to talk about how to save support reps time, how he manages two different support teams with different volumes and knowing the context that the customer is coming from.2019-12-2321 minSupport Ops Simplified"Generating Effective Support" With Vlad Danilov of ManyChatVlad Danilov of ManyChat joins us to talk about how he manages support rep load, how they use Slack as a major part of their communication and why a Messenger SaaS business are not actually trying to concentrate support in Facebook Messenger :).2019-12-1822 minSupport Ops Simplified"Always Make Customers Happy" With Stacy Justino of WistiaStacy Justino of Wistia joins us to talk about the best way to find support tech, how Stacy (and Wistia!) aims to make business more human and how Wistia's support algorithm that auto searches for potential churn risk.2019-12-1118 minSupport Ops Simplified"Holistic KPI's" with Eitan Pick of LumenEitan Pick of Lumen joins us to talk about what keeps Eitan up at night (HINT: it's everything!), why Eitan now thinks holistically, not individually about KPI's and B2B Vs B2C CSAT response rates.2019-12-0426 minSupport Ops Simplified"Customer Support Algorithms" with Brittany Naylor of EvernoteBrittany Naylor of Evernote joins us to talk about the best way to find support tech, what Brittany learnt from technical support at Apple and Evernote's support algorithm that auto searches for potential churn risk.2019-11-2837 minSupport Ops Simplified"Why People Don't Care About Gift Cards" With Ryan Steinberg of IntercomRyan Steinberg of Intercom joins us to talk about why people don't care about your gift cards, how support agents could game their CSAT scores and analysing negative CSAT scores by service or product issues.2019-11-2635 minSupport Ops Simplified"Proactive Outreach" with Nicholas Martin of Harry'sNicholas Martin of Harry's, Inc. joins us to talk about how Harry's came about, how they reach out to customers before they need support and solving issues three months in advance.2019-11-2028 minSupport Ops Simplified"Dev Ops Vs Support" with Peter Muir of DejeroPeter Muir of Dejero joins us to talk about his time in support at Blackberry, Dejero's support tech stack and the intersection between Dev Ops and Support.2019-11-1327 minSupport Ops Simplified"Support Tech Doesn't Matter" with Theo Panaritis of WorkableTheo Panaritis of Workable joins us to talk about building internal relationships, why technology doesn't matter and how his marketing experience helps in support.2019-11-0625 minSupport Ops Simplified"Empowering Agents" with Rob Holcombe of Canopy TaxRob Holcombe of Canopy Tax joins us to talk about empowering agents, their NPS survey completion rates and shortening time to resolution.2019-10-2332 minSupport Ops Simplified"Scaling Customer Experience" with Sushila Sahay of LightbendSushila Sahay of Lightbend joins us to talk scaling customer experience, Lightbend's support tech stack and when to introduce a customer success manager into the sales process.2019-10-1627 minSupport Ops Simplified"Managing Executive Stakeholders" with Chris Escobar of Planet FitnessChris Escobar of Planet Fitness joins us to talk about managing executive stakeholders, company culture and AI's role in support.2019-10-0930 minSupport Ops Simplified"Pro-Active Support" with Craig Stoss of Arctic Wolf NetworksCraig Stoss of Artic Wolf Networks joins us to talk pro-active support, where support is heading in the next 10 years and how he measures NPS.2019-10-0225 minSupport Ops SimplifiedMeet Our Host: Sid Bhambhani of SummattiRashmi (Summatti cofounder and COO) sits down with Sid (Summatti cofounder and CEO) to understand more about him, Summatti and this podcast.2019-09-2514 min