Shows
Superstar Communicator podcastHave an Awesome 2025 INTRODUCTION Welcome to the SuperStar Communicator podcast, where in today’s episode, titled "Great 2025," we'll imagine our best selves and make incredible plans for the upcoming year. Join host Susan Heaton-Wright and her perceptive co-host Nick as they explore a spectrum of ambitions, including creative projects, personal development, and communication strategies. We are using the Awesome 2025 Ebook we have created. Download it here Susan aspires to a clutter-free home and dreams of crafting a Chanel jacket, while Nick is committed to developing a new book series and organizing his workspace. We’ll delve into...2025-01-0742 min
Superstar Communicator podcastFocus on Why with Amy Rowlinson Discover your focus INTRODUCTION Welcome to another inspiring episode of the Superstar Communicator Podcast. Today, we're thrilled to have the extraordinary Amy Rowlinson join us—an acclaimed podcaster, life purpose coach, author, and podcast strategist. Get ready to dive deep into the themes of meaning, fulfillment, and authenticity as Amy introduces her latest book, "Focus on Why: Creating a Purposeful Way of Life," a profound collaboration with her late grandfather through his war-time journals. Join your hosts, Susan Heaton-Wright and Nick Simon, as they explore Amy's remarkable journey of discovering purpose, building meaningful relationships, and ha...2024-12-1341 min
Superstar Communicator podcastCan we just get along? A return to Civiity. "Can we just get along" A return to civility. Welcome back to the Superstar Communicator podcast! In today's episode, hosts Susan Heaton-Wright and Nick Simon are joined by special guest Diana Peterson More, a best-selling author and former employment lawyer. Together, they delve into the art of civil dialogue and the return to civility in today's challenging times. Diana shares insightful strategies for effective communication, using personal anecdotes and practical advice to navigate difficult conversations. From the power of "I" statements to the impact of the "lizard brain," this episode promises to offer valuable insights on how to foster un...2024-09-3038 min
Superstar Communicator podcastThe Power of Videos for Human Connection The power of videos for human connection In this episode of Superstar Communicator, hosts Susan Heaton-Wright and Nick Simon delve into the power of videos for human connection. They explore how videos can be used to connect with others in a digital world, the importance of storytelling through videos, and the impact of video length on audience engagement. Nick shares insights from his experience in editing videos for clients and highlights the significance of platforms like LinkedIn and Instagram for video sharing. The conversation also touches on the use of captions in videos and provides top tips...2024-08-3013 min
Superstar Communicator podcastCommunicating remotely Communicating remotely when you work remotely or leading remote teams In this episode of the Superstar Communicator podcast, hosts Nick Simon and Susan Heaton-Wright delve into the world of remote work and leading remote teams. They discuss the challenges and benefits of working remotely, sharing expert insights and personal experiences. From communication tools and managing expectations to building trust and mutual respect, they provide valuable tips for both remote workers and leaders. Join them as they explore the evolving landscape of remote work and its impact on effective communication. Tune in and be inspired to enhance your...2024-08-2117 min
Superstar Communicator podcastIs International Women's Day Still Relevant for Young People Is International Women’s Day still relevant for young people INTRODUCTION Welcome to another episode of the Superstar Communicator podcast, where today we delve into the ongoing relevance of International Women's Day for young people. Hosted by Nick Simon and Susan Heaton-Wright, this episode explores recent events, including a controversial remark from Boris Johnson and the theme of "Inspire Inclusion" for this year's International Women's Day. Join us as we discuss the need for increased safety measures for women, the role of male allies in supporting women's empowerment, and the impact of online harassment on girl...2024-08-1432 min
Superstar Communicator podcastThe power of mentoring with Michelle Connolly Welcome to another episode of the Superstar Communicator podcast! In this episode, we delve into the power of mentoring with our special guest, Michelle Connolly, a senior manager at Pfizer and a women's mentoring program director. Together with our hosts, Susan Heaton-Wright and Nick Simon, we explore the significant benefits of mentoring such as increasing engagement, personalized customer experiences, and team retention. We discuss the importance of women's mentoring programs in providing support and opportunities for women to become leaders. Additionally, Michelle shares insights on being a mentor, finding a mentor, and the qualities of a good mentor. Join...2024-07-3034 min
POWER to Live More with Jo DoddsSusan Heaton-Wright: CapsuleCRM, GarageBand, Female Entrepreneur Association and HobbiesCapsuleCRM, GarageBand, Female Entrepreneur Association and Hobbies with Susan Heaton-Wright of Executive Voice.
What We Recommended:
Tools & Apps
Google Calendar – Susan uses this to plan out her time and time block for tasks
Entrepreneur’s Planner – we didn’t discuss which planner Sue uses (what an omission!) but I recommend the Ultimate Planner that ‘invented’ by podcast guest you haven’t heard from yet!
CapsuleCRM – Susan uses this customer relationship management tool with the ‘task option’ to manage work for, and with clients. “I find it a very useful way of tracking where I am with a particular...2024-07-1243 min
Superstar Communicator podcastThe power of the outsiderIntroduction: Welcome to the SuperStar Communicator podcast! In today's episode, we delve into "The Power of the Outsider" with our special guest, Samuel Kasumu. Tune in as we navigate through these challenges and explore the incredible insights that Samuel brings to the table. Samuel is a remarkable social entrepreneur, commentator, and strategist, having served as a special adviser to Prime Minister Boris Johnson, focusing on civil society and communities. As the most senior black adviser in government, he has been instrumental in setting up initiatives to support the progression of Britain's black and minority ethnic population. Samuel's experiences and...2024-03-2734 min
1230 TWC Business Beat PodcastGuest: Susan Heaton-Wright - Empowering Women: Insights, Inspiration, and Impact with #1230TWCBusinessBeat -Episode 58Welcome to #1230TWCBusinessBeat: Empowering Women in Business Introducing Susan Heaton-Wright: Empowering Emerging Leaders Join us in welcoming Susan Heaton-Wright, a multi-award-winning businesswoman, international keynote speaker, and founder of SuperStar Communicator. With a background as a prize-winning opera singer, Susan now empowers emerging leaders to communicate with impact, confidence, clarity, and credibility in all business conversations. Her company works with multinational corporations globally, including J&J, AstraZeneca, AXA, and Pfizer, and she has engaged with attendees from over 130 countries worldwide. Based in Hertfordshire, Susan brings a wealth of experience from her varied career, including her professional opera singing background.
2024-03-1144 min
Dive Deep, Climb HighE061 Conversation Not Communication with Susan Heaton-Wright In this episode, we take a deep dive into why it is more productive to have conversations rather than communication. As a former opera singer, Susan shares with us her five-step SuperStar Communicator methodology and why it is important to own our space and ensure that as leaders we are listening as well as speaking. KEY TAKEAWAY “There are a lot of things that we can do with the voice, to make it interesting, to engage our audience, but also to have that self-awareness that we could have what I call emotional leakages fro...2023-12-1329 min
Superstar Communicator podcastNavigating Cross-Cultural Communication Welcome back to another episode of the Superstar Communicator podcast, where we delve into the fascinating world of cross-cultural communication. In today's episode, our hosts, Susan Heaton-Wright and Nick Simon, are joined by special guest Michael Gates, a renowned authority on understanding different cultures. Michael brings over 30 years of experience in the field of cross-culture, and in this episode, he shares valuable insights on mastering cross-cultural communication. Throughout the episode, Michael shares two real-life examples related to air travel that highlight the challenges and nuances of intercultural communication. From a delay caused by bad weather to a...2023-11-2945 min
Superstar Communicator podcastMen's Health and International Men's Day with Mike Pagan Welcome to the SuperStar Communicator podcast! In this episode, we dive into a thought-provoking conversation on International Men's Day with special guest, Mike Pagan. Together with Susan Heaton-Wright and Nick Simon, Mike shares his insights on the importance of peer support, mental wealth for men, and the impact of social media on mental health. We explore personal stories, practical tips, and expert advice on creating a supportive network, prioritizing self-care, and navigating the challenges of modern work environments. Join us as we delve into this engaging discussion and gain valuable takeaways for personal growth and well-being. Key...2023-11-1533 min
Superstar Communicator podcastCelebrating the 30 Day Plan from SuperStar CommunicatorCelebrating the 30 Day Plan from SuperStar Communicator Introduction: Hello, everybody. It is a very exciting day because I am am launching the Superstar communicator 30 day plan. And very exciting. I have have contributed to other books in the past, which has been a huge honor but this is my first one of a number that I'll planned. And I have my partner in crime from podcasting. Nick Simon, who's gonna ask me some questions about the superstar communicator 30 day plan. Key points from the interview (bold) [00:02:23] Celebrate strengths, challenge weaknesses, grow skills. [00:04:27] Smiling changes conversation dynamics and perceptions.2023-10-3109 min
Superstar Communicator podcastTalking on Eggshells: managing difficult conversations"On this episode of SuperStar Communicator, our hosts Susan Heaton-Wright and Nick Simon are joined by the renowned speaker and pitch coach, Sam Horn. In this episode, Sam shares a powerful technique on what to say in the first 60 seconds of a presentation, pitch, or negotiation that will captivate your audience, earn their respect, and generate buy-in. She encourages listeners to shape behavior rather than shame it, and shares practical tips on how to introduce oneself effectively and provide specific details to facilitate follow-up conversations. With her wealth of knowledge and experience, Sam Horn aims...2023-08-301h 02
Superstar Communicator podcastTrust, Connection, and Building Strong Teams: Insights from Scrum Master Angela JohnsonOn this episode of SuperStar Communicator podcast, host Susan Heaton-Wright interviews Angela Johnson, a certified Scrum trainer and author. They discuss the importance of trust and communication in building strong teams, particularly in the context of implementing Scrum and Agile methods. Angela shares her experience teaching virtual classes during the pandemic, detailing how her organization had to quickly adapt and pivot to virtual teaching to stay afloat. She highlights the challenges of teaching virtually to a global audience, recognizing the need to be more aware of cultural and linguistic differences. Key points from the interview: [00:00:26] int...2023-08-0933 min
Superstar Communicator podcastUsing the Superpower of ListeningOn this episode of SuperStar Communicator titled host Susan Heaton-Wright and co-host Nick Simon engage in a live discussion with guest Raquel Ark. The episode dives deep into the importance of listening in leadership and creative problem-solving. The episode highlights the episodic nature of listening, with moments of focused attention being crucial. Listeners are encouraged to pay attention to when they listen at their best and recreate those conditions to foster effective listening. Self-listening and feedback are also discussed as methods to improve listening skills. Key points from the podcast: 00:03:00] Listening is a...2023-07-2840 min
Finding Your DirectionFrom Teacher to World-Renowned Singer with Susan Heaton-WrightIn this captivating episode, Emma sits down with special guest Susan Heaton-Wright, and dive deep into Susan's incredible journey from being a dedicated teacher in Kenya to becoming a renowned singer and the founder of Superstar Communicator.
In this episode, Emma and Susan talk about the following:
Susan's career background: A dedicated teacher in Kenya, Susan's life took an unexpected turn after a serious accident, in which she miraculously emerged as the sole survivor.
The transformative power of music: During her rehabilitation process, Susan sought solace in joining a choir, a decision that wo...2023-07-1114 min
Superstar Communicator podcastUnderstanding the X Men The Neurodiverse Talent, in the world with Diva DiazOn this episode of the SuperStar Communicator podcast, we dive into the world of neurodiversity and communication with guest Diva Dias. Diva believes that those who are neurodiverse have a unique superpower when it comes to communication due to their curiosity and open-mindedness. This perspective also allows them to look at situations in multiple ways, leading to creative solutions that others may not consider. Diva also discusses the role of AI in emotional intelligence and why we should embrace diverse forms of communication versus relying on technology as the norm. Additionally, the importance of creating a culture...2023-06-2833 min
Superstar Communicator podcastNegotiate with excellence with Greg WilliamsIn this episode of the Superstar Communicator podcast, negotiation and body language expert, Greg Williams, sat down with hosts Susan and Nick Simon from "Superstar Communicator" to discuss tips and tricks for successful negotiations. From the importance of compromising to the power of observing body language, Greg shares insights from his 30 years of experience and Harvard training. The episode covers negotiation strategies such as using silence, taking breaks, and stalling tactics, as well as the crucial role body language plays in communication. Listeners will walk away with a deeper understanding of negotiating effectively and using nonverbal cues to their...2023-05-3032 min
Focus on WHYSuperstar Communicator with Susan Heaton-Wright How critical is it to present the best version of yourself? What impact can you make in business when you do? Growing up not projecting confidence, Susan Heaton-Wright learned to survive difficult circumstances by reframing. Now, as a multi-award winning impact, communications and speaking expert for emerging leaders, Susan has built a business with the purpose of empowering talented individuals and teams to present the best version of themselves in all business conversations with confidence, clarity, credibility and impact. When you do this, you become a Superstar Communicator. KEY TAKEAWAY “If I can do...2023-03-0835 min
Superstar Communicator podcastThe power of diverse line ups at eventsWith International Women's Day on 8th March this is a good time to remind everyone the power of a wide range of different speakers at events. I am joined by Mette Johansson, a leading Diversity leadership consultant and founder of Keynote women speakers. During the discussion we covered: Why having a diverse line up in events is so important How we can find diverse speakers for events what we can do to challenge event organisers to have more diverse speakers at events DOWNLOAD THE TRANSCRIPTION HERE More information about Keynote Women Speakers “KeyNote Women is...2023-02-1531 min
Superstar Communicator podcastManaging your emotions when your buttons are pressedIn 2022, there was an incident at the Oscars where Will Smith hit the compere Chris Rock, when Rock made a derogatory comment about Smith's wife. This was shocking to see. I am joined by international executive coach, Carol Stewart We discuss why this incident was so shocking and what we can learn from this as leaders. Some key points include: 1. Why both men were at fault in this incident. 2. How a pause and a verbal response would be far more effective 3. How as leaders we should be aware of...2022-12-2144 min
Superstar Communicator podcastRecognising others emotions from non-verbal cuesWe are joined by Dr Paddy Ross, Associate director of psychology at Durham University. Paddy has done a lot of work on how children learn to read emotions. He highlights the fact that before a certain age, sound is more important than non-verbal cues. We don't exclusively communicate with what we say but how we say it - and hand gestures, facial expressions and body language play a big role in this. Some highlights include: 1. Wearing a mask (during covid) or not makes little difference in reading emotions because we use our eyes, gestures and...2022-10-2839 min
Superstar Communicator podcastSpeaking and Engaging with International ClientsDo you wish to engage and make more impact with international clients? In this podcast episode Susan Heaton-Wright shares top tips and case studies to ensure you have invaluable engagement with your clients; whether they speak English as their first language or not. She uses examples of working with clients in North America, the Middle East and Myanmar. Tips include: * Modifying the way you speak and the language you use to ensure everyone understands you. * Read the room; be aware of what is going on in the room, and modify what you do...2022-10-2413 min
Superstar Communicator podcastLessons to lean into your influence with Joel GreenJoel Green is the CEO of pro level training, the National Director of Nike sports camps, a former professional basketball player, and renowned motivational speaker. He endured significant trauma as a child, and experienced unacceptable racism, yet went on to have a successful basketball career and to alter his mindset and "Filter". This is such a powerful tool he developed, where he was able to focus on the good rather than continue to be impacted by the appalling acts he witnessed and experienced. Three of many highlights are: 1. Use dark moments to get aways from them even m...2022-10-1434 min
Superstar Communicator podcastManaging Microaggressions as a leader with Joanne LockwoodMicroaggressions cause harm in the workplace. What might appear to be a tiny comment; if repeated, undermines someone's confidence. In this incredible podcast discussion with Joanne Lockwood We discuss: * What Microaggressions are * The impact on individual talent and the team * Ways we, as leaders can manage these so we have an inclusive, effective workforce. Here is a transcription of the podcast You can contact Joanne's company SEE Change Happen here Connect with Joanne on Linkedin Here Remember you can grab your copy of o...2022-09-2637 min
Superstar Communicator podcastManaging your emotions as a leaderAs a leader or emerging leader, there are times when you need to manage your emotions - even if you are triggered or impacted by a situation or what someone else has said. In this impactful episode Susan is joined by Donna McGrath to discuss this important communication skill. We cover: * Why it is important to understand what might trigger your emotions * Why there are occasions where managing your emotions are extremely powerful and important as a leader * Techniques and tips to help you manage your emotions. Download the...2022-08-2233 min
Superstar Communicator podcastPresentation Skills Top TipsOur latest Ask Susan Masterclass is a Q and A about presenting. Susan shares 5 top tips to consider when you are presenting as well as questions from listeners. Learning includes; * What is your purpose for presenting? * Who will you be speaking to? * Grab the opportunity to answer questions * Practice so you really know your content Here is a transcription of the podcast You can grab a copy of our Ten Top Tips to presentation skills here Our latest Virtual Presentations Skills online course...2022-07-1130 min
listening SUPERPOWER podcastBe a Superstar Communicator: How to Speak to be Noticed, Respected, and Heard with Susan Heaton-WrightHow can we speak in a way that will drive people to easily listen and understand our message? Learn the art of communication with us today, so you can be noticed, respected, and heard as you speak! Susan Heaton-Wright is the founder of SuperStar Communicator, where she helps empower individuals and teams to be impactful, and communicate with confidence, clarity, credibility, and influence in all business conversations. She created the SuperStar Communicator™ methodology and has supported clients globally to be better-spoken communicators. Susan is a multi-award-winning business owner. She is the CEO of award-winning Viva Live...2022-05-3043 min
The Business Awards ShowEpisode 038: Interview with Susan Heaton-Wright - Superstar CommunicatorToday I am Joined by Susan Heaton-Wright - Superstar Communicator Susan was a silver winner for Business Services at the Best Business Women Awards 2021. In this interview, we talk about why Susan started her business, what challenges she faced, and why awards are important. {2.01} Susan's journey to becoming a Superstar Communicator. {5.35} About Susan's work and the clients Susan attracts. {7.28} Susan's award journey. {10.12} Business top tips. {11.35} Advice for presentations. {13.15} About the professional speaker's association. {15.35} What's next for Susan. ...2022-03-2318 min
The 'Inspire your Life' Podcast with Arthi RabikrissonS2E2 In conversation with Susan Heaton-Wright: Thriving beyond limiting beliefsSend us a textOn episode 2 of the second season of the Inspire Your Life podcast, Arthi explores the positive side of limiting beliefs, and how one can thrive beyond it, with guest Susan, who has had to overcome tremendous limiting beliefs imposed by others, at a young age, and became her burden to carry and fend off.And fend off she did, despite being an introvert. She found the courage on a number of instances, which she shares with us in the episode, but the one that sticks out is the courage to reach...2022-02-0229 min
Superstar Communicator podcastAll about public speaking and presentationsThere are so many questions about public speaking and presentation skills. We have a session where individuals have asked Susan questions related to public speaking. These questions include: * What is your top tip for preparing a speech? * What is more important; content or delivery of a speech? * How do I know what to say? * Do courses on public speaking? * What is the best way to improve your public speaking? Book a call to see how we could help you If you would like to download...2022-01-1822 min
Open Mic Marketing PodcastBonus - Meet Susan Heaton-Wright: Empowering professionals to communicate more effectively.Brett Sammels is joined by Susan Heaton-Wright, as she shares her journey from starting off a professional opera singer to becoming a global corporate trainer and speaking coach. Discover how Susan adopted many of the lesson’s learnt from opera singing and transformed this into a successful business programme called Superstar Communicator, which is aimed at empowering professionals to communicate more effectively. Throughout the course of this podcast, Susan delves into the fundamentals of communicating effectively and how these key pillars have been shaped by her own experiences. Recorded in partnership with Herts Pod...2021-07-3028 min
Experience Leadership - The Small Business PodcastTools, Tips and Techniques to Leverage the Talent You Have in your Midst with Susan Heaton-WrightNot Engaging Your Staff is Costing You
with Susan Heaton-Wright
Every business, every organization and every team can have the diversity of thinking that can make your business great.
🛎 In this episode
The Superstar Communicator, Susan Heaton-Wright shares what it takes for leaders to tap into the wealth of knowledge within their teams.
ABOUT SUSAN HEATON-WRIGHT
Susan is:
A Virtual Impact Communications and Speaking Expert for emerging leaders The Creator of the Superstar Communicator™ methodology
An international speaker
The MD of award-winning music company, Viva Live Music
A podcaster
A former prize-winning international opera singe...2021-07-2950 min
Superstar Communicator podcastSelf leadership in a hybrid work environmentWhen we are moving back to the office, we need to take responsibility for our own safety and that of others. In this episode, I share top tips to self leadership in a changing world. Top tips include: * Respecting other people's preferences for social distancing * Following the guidance from your company regarding using other people's equipment * Taking the lead and reporting if anything is not working. * Letting others know what your preferences are to reduce anxiety Here is the downloadable transcription. And if you would like our...2021-06-3013 min
Superstar Communicator podcastMake it don't fake it - how to succeed as a CEOToday we have a fabulous guest: award-winning CEO, C-suite advisor, entrepreneur, and communications expert Sabrina Horn gives leaders the tools to resist “short hacks,” and the courage to lead with authenticity and integrity. Sabrina speaks candidly about developing leadership skills as a founder of the PR firm Horn Group, which has received national acclaim as Best US Employer, Best US Tech Agency, Silicon Valley Hall of Fame winner, and PR Entrepreneur of the Year. Her wealth of experience and expertise is incredible. Some of the top tips of the interview include: Fakers and fibbers will be found out...2021-06-2442 min
Superstar Communicator podcastHow to ask the right questions for valuable feedback?As business owners and developers, we need feedback from potential clients and stakeholders, to ensure what we offer will be of value. But are we asking the right questions to get the most invaluable feedback? Or are those we ask embarrassed to say what they really feel? This is the principle of Rob Fitzpatrick's book The Mom Test; which is a brilliant read for any business owner or developer. And this podcast is an interview with Rob. He shares with us: * Why people lie when you ask for feedback * Why it is important...2021-06-1737 min
Speak With SimonSusan Heaton-Wright - Superstar Communicator - Ep. #46Susan Heaton Wright created the Superstar Communicator ™ philosophy in 2015. By identifying the 5 key areas professionals need to make an impact in business, she’s inspired thousands to present the best version of themselves in the workplace.
Do you want to make a positive impact when you speak; contribute to meetings; deliver presentations; public speaking; pitching or being a panellist?
Do you want to be noticed; listened to and not ignored when you speak and contribute in meetings?
Do you want to be more visible; have more presence and credibility when you speak and cont...2021-06-1534 min
People in Insurance: Changing the Conversation053: Make an Impact When You Communicate, with Susan-Heaton-WrightHow do you get to be the person in the room, or on the zoom, that catches everybody’s attention? Susan Heaton-Wright, creator of the Superstar Communicator methodology, has worked with the CII and global organizations to teach business leaders how to make an impact when communicating. Listen to this fascinating chat with Boston Tullis’s Sarah Myerscough to unlock the secrets of influencing via verbal and non-verbal communication.
Quote of the Episode
“Do you know listening, I believe is a huge superpower. And we know from face to face meetings, you remember those o...2021-05-2629 min
Superstar Communicator podcastClaim your space with Eliza VanCortBeing able to be confident and make an impact at work and in your home life is something we all wish to do. It is more of a challenge for women, and particularly women of colour. Our latest guest Eliza VanCort, the author of a Woman's Guide to claiming space This interview is about being aware of the power we all have; the fact that as women we must support women of colour and strategies for having more power, influence and presence. In this fascinating interview, which has MANY take aways. Here are three learning...2021-05-0639 min
Superstar Communicator podcastChoose the right language with Ben AfiaThe language and tone of voice we use has a significant impact on our audiences. I am delighted to to interview Tone of Voice Expert Ben Afia who shares his extensive knowledge of language - and particularly written language. This is an amazing interview; top tips include: * Being clear about what you want your audience to do or feel as a result of your written messages * How we could modify our language for different generations and groups of people * Think deeply about your audience and what's going on as they only have a...2021-04-2737 min
Superstar Communicator podcastMind your Language - keep it simple to engage your audienceJeff Heasman is an expert in creating straight forward language within the legal and insurance industries. In this podcast Jeff will share: * why it is important to use straight forward language to ensure others understand you * How to check the other person really understand what you have said * How to structure your spoken and written content, when you have to use a specific word or term for compliance - and wrap an explanation around it Here is the transcript of the podcast interview You can contact Jeff at on...2021-04-0921 min
Superstar Communicator podcastMindful CommunicationFor International Happiness Day I am interviewing author Edward Turnbull about mindful Communication. He shares how important this is to ensure everyone remains happy and avoids misunderstandings. Learning points include: 1. Take Time to focus on your health and wellness to ensure you communicate effectively. 2. Look at your own communication styles and why you are doing these. Are they effective? 3. Be mindful of others' communications. Are they being grumpy because they are having a hard time? Might you have been rude triggering a response? Here is a transcript of the interview. 2021-03-1826 min
Superstar Communicator podcastValuing your customersHow do you show you really value your clients and customers? Why is this so important for any business? Well we have Customer Experience and Secret Shopping expert Claire Boscq Scott to share her secrets. This includes: 1. Ensuring your customers have the opportunity to provide feedback - and for you to listen! 2. Identify what customers really need to ensure their experiences are positive. 3. A smile and politeness go a long way to improving the experience for your clients. Download the transcript here: Contact Claire here And grab...2021-02-1626 min
Superstar Communicator podcastCreate those opportunitiesCaterina Rondo is an author, Business Coach and entrepreneur who inspires and empowers women to step up and be successful. Certainly I was inspired by her interview. In this fabulous edition Caterina shares some brilliant ways to create a mindset for success. Download the transcript here. Takeaways include: 1. Always wear your superstar cape. Cape means: Certainty, Authenticity, Positivity, Enthusiasm. 2. Expect Success; If you are having a rocky moment, refocus on the success. 3. Be willing to be successful! You can contact Caterina at her site. If you want to be...2021-01-2830 min
Smiling EntrepreneursEpisode 72 - How to be a SUPERSTAR Communicator - Susan Heaton-WrightSusan Heaton-Wright is a global Virtual impact, communications, and speaking trainer for corporate clients. She empowers talented people to create memorable and engaging business conversations. She is the creator of the Superstar Communicator™ methodology: an international speaker; the MD of award-winning music company, Viva Live Music, podcaster, and a former prize-winning international opera singer.
In this episode, Susan shares her strategies and techniques to help you become more confident in communicating and presenting.
Find Susan Heaton-Wright here - www.superstarcommunicator.com
Smiling Entrepreneurs Website - http://smilingentrepreneurs.com/
Follow on Facebook - h...2021-01-2843 min
Superstar Communicator podcastHow to have great virtual meetingsFiona Kearns is a business psychologist from Kearnsconsultancy One of the challenges for any talented, ambitious person is dealing with meetings - and interruptions from others. IN this podcast episode we'll find out: How to deal with interruptions when you speak Work out what is really going on HOw to plan how to deal with 'players' who are in the meeting. This is perfect episode for anyone who is wishing to make more impact in meetings - but also for those facilitating or chairing a meeting to be more aware of how they can run a...2021-01-2120 min
Superstar Communicator podcastwhy I podcast with Susan Heaton-WrightI, Susan Heaton-Wright have podcasted for seven years. Grab my ten top tips to being a Superstar Communicator here. For those listeners who are new to the podcast I wanted to share why I podcast; the purpose of the podcast and how this is a great opportunity to learn a new skill and content from brilliant guests. The learning points include: * How I recognised I was procrastinating and pushed through * That the podcast journey clearly demonstrates how I have developed my skills * The purpose of the podcast is to demonstrate that we all...2021-01-1417 min
Superstar Communicator podcastHow work will change for the betterAuthor Jeff Schwartz discusses his fascinating new book Work Disrupted Opportunity, Resilience, and Growth in the Accelerated Future of Work. Schwartz shares how our working world is changing; and the traditional idea of a 'career ladder' won't exist. The pandemic, AI and technology are changing the way we work, and we have an opportunity to alter our working style for the better. A fascinating episode. Download the transcript here. If you want our Ten Top Tips to being a Superstar Communicator: grab it here. Highlights include: * How we need to bring value to ev...2021-01-0744 min
Superstar Communicator podcastNew Year OutlooksA New Year is the perfect opportunity to celebrate all you have achieved in the previous year as well as looking forward to the new year. I share 3 activities I always use to celebrate and look forward. This is not exclusively setting career goals but all aspects of your life. Here is a complimentary worksheet I use for New Year Outlooks. Download here.2021-01-0116 min
Superstar Communicator podcast2021, the year of saying yes!Inspired by Shonda Rhimes's incredible book "Year of Yes" I discuss why we should listen to what is being asked. Are we saying no when we should really be saying yes? Are we saying no because we are nervous or frightened? I share examples from successful people who do say yes; as well as considering when you could say yes to increase your opportunities. Let's do this together. Download the transcript.2020-12-2218 min
Superstar Communicator podcastJust Ask with Andy LopataAndy Lopata has written a thought provoking - and potentially life changing book for everyone. He challenges us to Ask more: for help, support, opportunities. And also makes us reflect on WHY we don't ask. This is an important episode for anyone who runs a business, wants to develop their career or who is struggling. Purchase his book from all good book outlets. Download the transcription of this episode here. Grab your 10 top tips to being a Superstar Communicator HERE2020-12-0837 min
Superstar Communicator podcastIncluding everyone in ConversationsBeth Hartley is a Cambridge Graduate and leads a strategy team for Sainsburys. She lobbies the Government and raises awareness of invisible disabilities and the importance of inclusion. Beth is deaf and recognises that facemarks are a barrier for deaf people to be in a conversation. In this powerful podcast we discuss considering the challenges others could be having to ensure they are part of the conversation. Download the transcript of the interview. Contact her via Linkedin https://www.linkedin.com/in/elisabethhartley/ 2020-12-0131 min
Superstar Communicator podcastHow to be a Great Podcast GuestPodcasts are becoming more popular than ever, and 75% people listen to learn something. This is a great way to raise your credibility! But podcasting might not be the best fit for your business: why not consider being a podcast guest. In this episode I share why it is a good idea and also offer a complimentary Podcast Guest Top Tips ebook To ensure you are prepared to be a great podcast guest. Receive from here https://superstarcommunicator.com/podcastguesttips/ 2020-11-2412 min
Superstar Communicator podcastMaking effective conversationsFred Dust was a Senior Partner and Global Managing Director at international design firm IDEO. A leading voice and practitioner of human-centered design and networked innovation, he helps organizations in media, finance, retail, and health confront disruption stemming from shifts in consumer behaviour, social trends, economic pressures, and new technology. In this incredible podcast interview Fred shares fantastic tips on how to have meaningful and effective conversations. His new book Making Conversation is available here.2020-11-1745 min
Superstar Communicator podcastTop Tips for LeadershipMark Terrell is a leadership coach who candidly admits that he wasn't prepared to be a leader when he was promoted. In this brilliant episode, Mark shares his top tips for leading teams and businesses - even if you are a reluctant leader. He can be contacted at https://www.thereluctantleader.academy2020-11-1035 min
Superstar Communicator podcast5 tips for working remotely in lockdownWe are back to remote working; in our own homes. In this podcast I share top tips - from exercising every day to creating a daily routine. This is essential to ensure we all survive being isolated and restricted with our lives. Good luck.2020-11-0312 min
Superstar Communicator podcastHaving your voice heard with Dr Marcia MorganAs a tribute to Black History Month I am delighted to interview Dr Morgan. Dr Marcia Morgan is the author of "The Silenced Voice: there is purpose in pain". She shares her perspective on how the minority of people within a group: whether this is at work or the community risk being ignored. This is a powerful, insightful interview and I guarantee you will be challenged to look at others in a different way. Her book is available here.2020-10-2732 min
Superstar Communicator podcastvaluing talented people in a diverse worldTo honour Black History Month, I interview the amazing Carol Stewart on the importance of a diverse workforce; how crucial it is for us all to have an open mind and see everyone for how they can positively contribute to this changing world. Everyone has a talent and everyone deserves for their talent to be developed Carol can be contacted on Linkedin Her website is www.aboundingsolutions.com She also mentions the petition to stop using the term 'BAME'. Sign here.2020-10-2134 min
Superstar Communicator podcastTalking about money with Peter KomolafePeter Komolafe is a financial education expert: he coaches people to talk about money issues. Financial Wellbeing is a major cause of stress and anxiety; being able to talk about your financial concerns as well as working with money in a positive way is a far more healthy way to approach finances. Peter shares some ways to start talking about money in an effective way. If you want to contact Peter here is his website. www.conversationofmoney.com 2020-10-1631 min
Superstar Communicator podcastRaise your visibility with social mediaOne of the easiest ways to raise your visibility: whether you are job searching or increasing your credibility is to use social media. Arn Terry from Freetown Mindset He shares fantastic tips and ideas for using social media; repurposing your content and even starting to make money from your passion. Don't forget to connect with him either via his website or on Linkedin.2020-10-0631 min
Superstar Communicator podcastMaking an impact on Linkedin with Susan KenchHave you wondered how you can use Linkedin effectively; whether this is to raise your profile, credibility or to search for a job. Susan Kench is a Linkedin expert who trains corporate organisations to use Linkedin effectively. In this podcast she shares many top tips that are invaluable for us all. Contact her on linkedin and her website is www.LinkedInTutors.com2020-09-2931 min
Superstar Communicator podcastWork from home: adapt to new working stylesThere are still business leaders who are lamenting face to face meetings; full offices and networking opportunities. Given the rapid change of the covid19 crisis, not only are they in denial, they HAVE to adapt to this new working norm. I give some ideas and advice to work efficiently in a virtual and remote location.2020-09-2216 min
Superstar Communicator podcastConnected leadershipAndy Lopata is a leading expert on business relationships and building a good business network. In this incredible interview Andy shares top tips on how to build and maintain business relationships; particularly important for career development and for job searching. Andy's excellent book is Connected Leadership To contact Andy go to his website2020-09-0333 min