Shows
Beauty Business MattersCelebrating 190 Years of Compassion: The Legacy of the Hair and Beauty Charityhttps://hairandbeautycharity.org/
Susan is joined by Sarah Hashim and Natalie Merola from the Hair and Beauty Charity. They discuss the vital work the charity does to support individuals in the hair and beauty industry who are facing financial crises due to circumstances such as illness, domestic abuse, or homelessness. The conversation highlights the charity's commitment to not only assist the affected individuals but also to provide support for their children, ensuring they have a sense of normalcy during tough times. Sarah and Natalie share insights into the application process for assistance, the various...
2025-12-1535 min
American Unexceptionalism: Global Lessons on Fighting Religious Nationalism008: Poland and Europe: Sacred Symbols, Righteous Resistance, Secular MovementsIn this episode of American UnExceptionalism, we travel to Poland to explore how faith, nationalism, and LGBTQ+ resistance collide in one of Europe’s most religious countries. The story begins in 2019, when Polish activist Elżbieta Podleśna was arrested after distributing images of the Black Madonna of Częstochowa with a rainbow halo—a provocative act meant to challenge the growing scapegoating of LGBTQ+ communities by nationalist politicians. What followed was not just a legal battle, but a global moment of religious protest and solidarity, including support from the U.S. Episcopal Church.Hosts Matthew Taylor and Sus...
2025-12-111h 13Beauty Business MattersThe King of Sterilisation: Elevating Hygiene Standards in the Beauty Industry with Artur SzelwachSusan welcomes Artur Szelwach, affectionately dubbed the "king of sterilisation." The discussion delves into the critical yet often overlooked topic of sterilisation in the beauty industry. Arta shares his journey into the world of sterilisation, highlighting the importance of hygiene and safety standards in salons. They explore the differences between sterilisation and disinfection, the effectiveness of various sterilisation methods, and the innovative design of the ProClaves, which not only ensures safety but also serves as an aesthetically pleasing feature in salons. The episode emphasises the need for beauty businesses to adopt higher standards of sterilisation to stand out in...
2025-12-0848 minBeauty Business MattersBreaking Barriers: How Helen Portman-Brookes is Revolutionising Support for Small Beauty BrandsSusan Routledge welcomes Helen Portman Brooks, known as the Beauty Brand Connector. Helen shares her unique journey from beauty therapist to freelance business development manager and trainer, highlighting her passion for connecting smaller brands with industry professionals who need their products. The conversation delves into Helen's early career, her transition into sales, and the importance of community and collaboration within the beauty industry. She emphasises the significance of trusting one's instincts and the value of surrounding oneself with supportive peers. Listeners will gain insights into the evolving landscape of beauty entrepreneurship and the importance of personalised approaches in business...
2025-12-0142 minBeauty Business MattersBreaking the Stigma: Why the Beauty Industry Must Support Clients Facing CancerSusan sits down with Sarah, a resilient entrepreneur and cancer survivor, to discuss her remarkable journey through the beauty industry and her battle with ovarian cancer. Sarah shares her experiences of starting a mobile beauty business at just 19, the challenges she faced during the COVID-19 pandemic, and the life-altering diagnosis that forced her to re-evaluate her priorities. As they delve into the importance of mindset, self-care, and the power of slowing down, Sarah emphasises the significance of listening to one's body and the transformative impact of meditation and visualisation. With a focus on helping others navigate their own health...
2025-11-2453 minBeauty Business MattersNavigating the Beauty Business: Insights and Advice from BIAE Chair Vicky HendrySusan welcomes Vicky Hendry, the chair of the British Institute and Association of Electrolysis (BIAE) and owner of the clinic Face Up. They delve into Vicki's extensive career in the beauty industry, exploring her journey from her early days in beauty therapy to her current role in promoting electrolysis, a treatment that has been around for 150 years. Vicki shares her insights on the importance of continuous professional development, the challenges faced during the COVID-19 pandemic, and the rewarding nature of electrolysis in transforming clients' lives. The conversation highlights the significance of professional bodies in maintaining high standards within the...
2025-11-1751 minBeauty Business MattersThe Art of Precision: How Creativity Enhances Susanne Webb's Skin Blemish Removal TechniquesSusan welcomes Susanne Webb from the Skin Blemish Removal Clinic, who shares her remarkable journey in the beauty industry. With over 30 years of experience, Susanne discusses her unique approach to business, thriving without social media and relying solely on local magazine advertisements and word-of-mouth referrals. She delves into her passion for advanced cosmetic procedures, emphasising the life-changing impact her work has on clients struggling with skin blemishes. The conversation also touches on the importance of seeking advice, believing in oneself, and the joy of giving back to the community through school visits. Listeners will be inspired by Susanne's dedication...
2025-11-1033 minBeauty Business MattersBehind the Scenes of Professional Beauty: Insights from Industry Leaders and InnovatorsSusan brings together insightful clips from various guests, highlighting their unique journeys and experiences in the beauty industry. The episode features David Alpert from IIAA, who shares the inspiring story of how he and Tracy built their skincare brand, Environ, from humble beginnings in South Africa to becoming a significant player in the UK market. Vicky Ross discusses the importance of mindset and the impact of stress on our lives, while Jaxon Feeley offers a powerful perspective on navigating transitions and vulnerability, particularly in challenging environments. Nergish Wadia Austin emphasises the significance of high standards in the beauty industry...
2025-11-0346 minBeauty Business MattersCelebrating a Year of Transformation: Highlights from Beauty Business Matters' Anniversary EpisodeIn this special anniversary episode of Beauty Business Matters, Susan reflects on a year filled with inspiring stories and valuable insights from industry experts. The episode features highlights from interviews with notable guests such as Arif Isikgun, who shares his transformative journey in the beauty industry, and Josh Yardley, whose first client was Princess Diana. Listeners will also hear from Pauls Clipsham about the resilience of salon owners during the pandemic, and Mark Maloney discusses the evolution of Professional Beauty. The episode culminates with a look back at the very first guest, Ronan Percival from Phorest Software, who emphasises...
2025-10-2745 minBeauty Business MattersPractical AI Tips for Entrepreneurs: Marnie Wills' Guide to Enhancing Your Business OperationsSusan welcomes AI strategist Marnie Wills, an expert in the field of artificial intelligence and its applications in business. Marnie shares her inspiring journey from being an international athlete to becoming a successful entrepreneur and AI strategist. The conversation delves into the transformative power of AI, discussing practical ways to leverage AI tools like ChatGPT and Jasper for business growth and efficiency. Marnie emphasises the importance of using AI as a collaborative partner rather than a mere tool, encouraging listeners to create personalised AI systems that enhance their productivity. With actionable tips and insights, this episode is a must-listen...
2025-10-2051 minBeauty Business MattersBehind the Scenes of Electrolysis: Insights into Treating Complex Skin Conditions and Building Client TrustSusan welcomes Natalie Jackson, the 2025 Professional Beauty Electrologist of the Year at NJ Skin Clinic. Natalie shares her inspiring journey into the world of electrolysis, detailing her initial reluctance towards the discipline during her training in beauty therapy, which began in 1989. As she recounts her experiences, Natalie highlights the transformative power of advanced cosmetic procedures and the profound impact they can have on clients' self-esteem. The conversation delves into the evolution of her career, from working in a salon to establishing her own business, and the challenges she faced along the way, including balancing motherhood with her professional aspirations...
2025-10-1339 minBeauty Business MattersDecoding Personality and Connection: The Universal Colour Language of IMA with Founder James KnightDESCRIPTION
Susan welcomes the incredibly special guest James Knight, the founder of IMA, a universal colour-based language designed to help people connect and understand one another better. Celebrating 50 years since its founding, James shares the fascinating origin story of iMA, which grew from his time at the Dale Carnegie organization and his desire to effectively "look at things from the other person's point of view". He breaks down the four IMA High Colours (Blue, Green, Red, and Yellow) and how identifying a person's core colour is the key to their systematic comfort zone, influencing their thinking, decisions, emotions, and...
2025-10-0655 minBeauty Business MattersThe Science of Skin: Understanding Corneotherapy and Its Impact on Epidermal FunctionSusan welcomes Maria Rylett-Byrd, a renowned corneotherapy consultant, to discuss the fascinating world of corneotherapy and its significance in skin health. Maria explains that corneotherapy focuses on preserving the epidermis and its function, emphasizing the importance of protecting the skin barrier. She shares her journey from traditional beauty therapy to specializing in skin health, highlighting the evolution of the industry and the need for a holistic approach to skincare. The conversation delves into the origins of corneotherapy, its scientific foundations, and the role of education in empowering therapists to make informed decisions for their clients. Maria also discusses her...
2025-09-2936 minBeauty Business MattersMindset and Management: Stephanie's Path to Understanding Numbers and Client RelationshipsSusan sits down with Stephanie Podmore, the owner of Escape Beauty and Skin, to explore her unique journey into entrepreneurship. Stephanie shares her transition from aspiring sports professional to successful salon owner, detailing the challenges she faced, including navigating motherhood and the impact of COVID-19 on her business. The conversation delves into the importance of understanding financials, nurturing client relationships, and fostering a supportive team environment. Stephanie emphasises the significance of involving her staff in decision-making and how this approach has led to a thriving business culture. With insights on personal growth and resilience, this episode is a testament...
2025-09-2246 minBeauty Business MattersTransforming Aftercare: Why Hypo21 is Essential for Aesthetic Treatments and Everyday UseSusan welcomes Nikki Madani, the founder of Hypo21, a revolutionary skincare product that has garnered acclaim across the beauty industry. Nikki shares her unique journey from a successful career in dentistry to creating a product that addresses the need for effective aftercare in aesthetic treatments. With a background in dental nursing and a passion for entrepreneurship, Nikki discusses the science behind Hypo21, which utilizes hypochlorous acid, a natural compound produced by our own bodies, to promote healing and protect the skin. The conversation delves into the extensive research and development process that led to the creation of Hypo21, its...
2025-09-1544 minBeauty Business MattersBuilding a Brand: The Secrets Behind Rebecca Elsden's Rise to a Bestselling Author and Award FinalistSusan interviews Rebecca Elsden, the first author featured since the release of the bestselling book "Beauty and the Best 3." Rebecca shares her inspiring journey in the beauty industry, starting from her childhood passion for beauty to overcoming challenges in her career, including the impact of the pandemic on her business. She discusses her transition from working in salons to establishing her own successful clinic, ReSkin, and emphasises the importance of being proud of one's achievements. The conversation highlights the significance of social media in building a brand, the value of continuous learning, and the drive to push beyond comfort...
2025-09-0845 minBeauty Business MattersBuilding a Legacy: How to Create a Brand That Lasts Beyond YouSusan welcomes brand and vision expert Jojo Smith from CreativSAS. The conversation dives deep into the critical distinction between "brand" and "branding," emphasising that true branding goes beyond visuals to encompass values, personality, and emotional connection. Jojo shares her inspiring backstory, detailing her journey from the corporate world to becoming a successful entrepreneur, and highlights the importance of self-awareness and authenticity in building a lasting brand. The episode also explores how businesses can create a sense of belonging for their teams and clients, ultimately leading to a more sustainable and impactful brand legacy. With a mix of personal anecdotes...
2025-09-011h 01Beauty Business MattersProfit First: Jo Simpson's Secrets to Financial Success in the Beauty IndustrySusan welcomes her dear friend Jo Simpson, a financial expert and founder of the Financial Growth Academy. Jo shares her unexpected journey into the world of finance, emphasising the importance of understanding money as a tool for personal wealth generation. The conversation delves into Jo's experiences in the beauty and fashion industries, her approach to bookkeeping, and the significance of building a supportive team. They discuss the challenges faced by beauty business owners, including pricing strategies and the importance of selling products effectively. Jo also highlights her commitment to creating a safe space for clients to ask questions without...
2025-08-2555 minBeauty Business MattersCelebrating 70 Years of Beauty: The Legacy of Mary Howarth Beauty CultureDESCRIPTION
Susan sits down with Verity and Lauren from Mary Howarth Beauty Culture, a family-run UK salon with a 70-year legacy, potentially the country’s oldest. They explore the inspiring history of the salon, founded by Verity’s grandmother, a pioneering female entrepreneur in the 1950s. Verity and Lauren share stories of her innovative spirit, the evolution of beauty treatments, and the importance of strong team culture. The discussion highlights the salon’s commitment to quality and client care, the introduction of new services, and plans to celebrate the anniversary with community events.
KEY TAKEAWAYS
Lega...
2025-08-1848 minBeauty Business MattersCelebrating 70 Years of Beauty: The Legacy of Mary Haworth Beauty CultureDESCRIPTION
Susan sits down with Verity and Lauren from Mary Haworth Beauty Culture, a family-run UK salon with a 70-year legacy, potentially the country’s oldest. They explore the inspiring history of the salon, founded by Verity’s grandmother, a pioneering female entrepreneur in the 1950s. Verity and Lauren share stories of her innovative spirit, the evolution of beauty treatments, and the importance of strong team culture. The discussion highlights the salon’s commitment to quality and client care, the introduction of new services, and plans to celebrate the anniversary with community events.
KEY TAKEAWAYS
Lega...
2025-08-1850 minBeauty Business MattersThe Art of Storytelling: How to Engage Readers with Bite-Sized NarrativesSusan welcomes Andrew Priestley, an executive coach and seasoned publisher, to discuss the transformative power of storytelling in the beauty industry. With over 14 years of friendship and collaboration, Susan and Andrew delve into the success of the "Beauty and the Best" book series, highlighting how it empowers non-writers to share their unique journeys and insights. Andrew shares his extensive background in publishing and coaching, emphasizing the importance of concise storytelling and the impact of real, candid narratives. The conversation also touches on the role of AI in writing, the challenges of authorship, and the innovative methods Andrew employs to...
2025-08-1159 minBeauty Business MattersBuilding Confidence Through Training: The Key to Employee Engagement and Business SuccessIn this episode of Beauty Business Matters, host Susan welcomes Marianne Page, a systems and training expert with over 27 years of experience at McDonald’s, to talk all things team building, leadership, and the systems that make a beauty business thrive.
Marianne shares her journey from corporate life to becoming a sought-after speaker and consultant, revealing what really drives employee engagement, retention, and growth in the beauty and service industries. Together, she and Susan dive into the power of creating “sticky systems”, proven structures that help you hire the right people, train them effectively, and ensure processes are ac...
2025-08-0457 minBeauty Business MattersEmpowering Women in Beauty: Azra Riaz on Breaking Barriers and Inspiring Future GenerationsSusan interviews Azra Riaz, owner of Liberties Hair Beauty and Aesthetics in Bradford, who shares her remarkable 32-year journey in the beauty industry. Once an aspiring lawyer, Azra opens up about her pivot to beauty entrepreneurship, the cultural challenges she faced as an Asian woman in a stigmatized field, and the unwavering support from her family that helped her succeed.
She reflects on her evolution from salon owner to educator, the steady growth of her business, and a recent milestone—celebrating a major refurbishment with an event attended by local dignitaries and businesses. Azra highlights the power of...
2025-07-2852 minBeauty Business MattersBuilding Confidence and Value: Jo Serrant's Insights on Pricing and Client Relationships in the Beauty IndustrySusan welcomes Jo Serrant, the founder of Skin and Soul and the Skin and Soul Academy. Jo shares her inspiring journey from a young beauty therapy student in Yorkshire to a successful practitioner and educator in Berkshire. She discusses her passion for massage techniques, the evolution of her business model, and the importance of mindset in elevating one's career in the beauty industry. Jo emphasizes the significance of understanding energy in treatments and how it can transform client experiences. Listeners will gain insights into Jo's innovative approach to facials and massage, her collaboration with sales trainer Arif, and her...
2025-07-2152 minBeauty Business MattersInnovative Approaches to Client Care: Integrating AI and Neuroscience in Therapeutic PracticesSusan Routledge engages in a deep and insightful conversation with applied neuroscientist and hypnotherapist Louise Baker. They explore the fascinating intersection of neuroscience and the beauty industry, delving into topics such as the power of touch, the importance of breathwork, and the impact of mental health on overall well-being. Louise shares her extensive experience working with cancer patients and her innovative approaches to enhancing therapeutic practices in beauty therapy. The discussion also touches on the significance of community, nutrition, movement, and sleep in maintaining brain health.
KEY TAKEAWAYS
Importance...
2025-07-141h 00Beauty Business MattersUnlocking the Secrets of Effective Selling: Insights from Arif Isikgun's Journey in the Beauty BusinessSusan welcomes back Arif Isikgun, a global sales trainer who has made significant strides in the beauty industry. They reflect on their journey since their first meeting over two years ago, discussing the importance of retail in beauty and how it often takes a backseat to treatments. Arif shares insights from his award-winning books, "Shine" and "StorySeller," emphasizing the power of storytelling in sales and the necessity of building authentic connections with clients. The conversation delves into common challenges faced by therapists, such as fear of rejection and money mindset, while offering practical advice on how to transform client...
2025-07-0757 min
New Books in British StudiesCraig E. Bertolet and Susan Nakley eds., "The Routledge Companion to Global Chaucer" (Routledge, 2024)The Routledge Companion to Global Chaucer (Routledge, 2024) offers 40 chapters by leading scholars working with contemporary, theoretical, and textual approaches to the poetry and prose of Geoffrey Chaucer (c. 1340–1400) in a global context. This volume provides post-pandemic, twenty-first century readers a way to teach, learn, and write about Chaucer’s works complete with awareness of their reach, their limitations, and occlusions on a global field of culture.
Interviewees:
Craig E. Bertolet is Hollifield Professor of English at Auburn University.
Susan Nakley is Professor and Associate Chair of English at St. Joseph’s University, New York.
2025-07-021h 10
New Books in Literary StudiesCraig E. Bertolet and Susan Nakley eds., "The Routledge Companion to Global Chaucer" (Routledge, 2024)The Routledge Companion to Global Chaucer (Routledge, 2024) offers 40 chapters by leading scholars working with contemporary, theoretical, and textual approaches to the poetry and prose of Geoffrey Chaucer (c. 1340–1400) in a global context. This volume provides post-pandemic, twenty-first century readers a way to teach, learn, and write about Chaucer’s works complete with awareness of their reach, their limitations, and occlusions on a global field of culture.
Interviewees:
Craig E. Bertolet is Hollifield Professor of English at Auburn University.
Susan Nakley is Professor and Associate Chair of English at St. Joseph’s University, New York.
2025-07-021h 10
New Books in Medieval HistoryCraig E. Bertolet and Susan Nakley eds., "The Routledge Companion to Global Chaucer" (Routledge, 2024)The Routledge Companion to Global Chaucer (Routledge, 2024) offers 40 chapters by leading scholars working with contemporary, theoretical, and textual approaches to the poetry and prose of Geoffrey Chaucer (c. 1340–1400) in a global context. This volume provides post-pandemic, twenty-first century readers a way to teach, learn, and write about Chaucer’s works complete with awareness of their reach, their limitations, and occlusions on a global field of culture.
Interviewees:
Craig E. Bertolet is Hollifield Professor of English at Auburn University.
Susan Nakley is Professor and Associate Chair of English at St. Joseph’s University, New York.
2025-07-021h 06Beauty Business MattersCelebrating Excellence: Insights into the Scratch Stars Awards and the Nail Olympia CompetitionsSusan sits down with Helena Biggs, the editorial director of Scratch magazine, to explore the vibrant and innovative world of the nail industry. With over 22 years of experience, Helena shares her journey from a multimedia journalism graduate to a key figure in beauty journalism, discussing the evolution of Scratch magazine and its impact on the nail sector. The conversation delves into the importance of standards, regulation, and the need for nail professionals to promote their skills and qualifications. Helena emphasizes the value of competitions and awards, such as the Scratch Stars Awards, as platforms for recognition and professional growth.
2025-06-3051 minBeauty Business MattersBehind the Mic: Susan Routledge Shares Her Journey in Podcasting and the Beauty Industry
Susan is interviewed by Ryan, who takes the opportunity to delve into Susan's experiences and insights gained from hosting over 40 episodes of the podcast. They discuss the joy Susan finds in connecting with industry leaders and sharing valuable knowledge with her audience, emphasizing the importance of community and collaboration in the beauty industry. Susan reflects on her journey from conducting interviews during the COVID-19 lockdown to becoming a recognized figure at industry events, highlighting her growth in confidence and skills. The conversation also touches on her effective time management strategies and her passion for helping salon owners...
2025-06-2326 min
Beauty Business MattersThe Synergy of Science and Beauty: Amanda's Unique Approach to SkincareIn this inspiring podcast episode, Susan interviews the remarkable Amanda Pearson who shares her unique journey through the beauty and pharmaceutical industries. Initially trained as a beauty therapist, she transitioned into a successful career in cardiology before returning to her roots in beauty after a career break to raise her children. The conversation delves into her experiences of building a thriving skin clinic, the importance of education in the industry, and the emotional connections she forms with her clients. Amanda emphasizes the significance of specialization and thorough training, urging aspiring beauty professionals to find their niche and invest in...
2025-06-1649 min
Beauty Business MattersBalancing Content and Controversy: Insights from Professional Beauty's Head EditorSusan sits down with Eve Oxbury, head of editorial for Professional Beauty and Aesthetic Medicine, to explore her extensive background and multifaceted role in the beauty industry. With over 20 years of experience, Eve shares insights into her journey from journalism to beauty, the evolution of the industry, and the significant changes she has witnessed, particularly in aesthetics and the rise of solo operators. The conversation delves into the challenges and opportunities of content creation in a digital-first world, the importance of human connection in an increasingly automated landscape, and the value of networking at industry events. KEY T...
2025-06-0942 min
Beauty Business MattersBuilding a Beauty Empire: The Evolution of Zoe Threadgold from Therapist to DistributorSusan welcomes Zoe Threadgold, a seasoned beauty professional with a remarkable journey in the industry. From starting her career in a local salon to becoming a solo operator and skin specialist, Zoe has now ventured into the realm of distribution with the innovative Neurotris microcurrent device. The conversation delves into Zoe's early experiences in beauty education, the challenges of managing a salon while raising a family, and her transition to a home salon. They discuss the evolution of beauty treatments, the importance of training, and the unique technology behind the Neurotris device, which adapts to individual skin needs. Zoe...
2025-06-0245 min
Beauty Business MattersThe Power of Consistency: Insights from Theresa's 400-episode Podcast JourneyTheresa Heath-Warren welcomes a remarkable guest, who shares her inspiring journey from corporate marketing to becoming one of the UK's top influencers in the industry. The conversation delves into the challenges and triumphs of starting a business as a single parent, the importance of consistency in content creation, and the power of storytelling in marketing. They discuss the nuances of email marketing, the role of AI in content creation, and the significance of understanding one's unique voice in business. With insights on navigating the beauty industry and the value of personal connection, this episode is a treasure trove for...
2025-05-2654 min
Beauty Business MattersHow to Safeguard Your Innovations in the Beauty SectorSusan engages in a captivating conversation with Liz, a seasoned expert in intellectual property law, particularly within the beauty industry. They reflect on their long-standing friendship and Liz's impressive journey from a science background to becoming a leading IP lawyer. The discussion delves into the importance of protecting intellectual property for businesses, especially in the rapidly evolving beauty sector, where branding, trademarks, copyrights, and patents play crucial roles. Liz shares valuable insights on how entrepreneurs can safeguard their innovations and navigate the complexities of IP law, emphasizing the need for strategic planning and expert guidance. K...
2025-05-1951 min
Beauty Business MattersSeven Minutes to Success: Amanda's Daily PR Routine for Busy EntrepreneursSusan welcomes PR expert Amanda Fitzgerald, known for her ability to help businesses gain major visibility. Amanda shares her inspiring journey into the world of public relations, starting from her early experiences in her mother's bead business to launching her own ventures. The conversation delves into the importance of PR as an essential business life skill, emphasizing how it can elevate a brand's credibility and attract clients. Amanda offers practical tips for getting started with PR, including the significance of crafting a compelling pitch and the value of local press coverage. OFFERS Award Winners PR + V...
2025-05-1245 min
Beauty Business MattersCharity and Community: The Launch of Elite Probes' First Fundraising Event at the GherkinSusan sits down with Gilian Huntley, the founder and director of Elite Probes, to discuss her inspiring journey in the beauty industry. Gilian shares how the COVID-19 lockdown prompted her to innovate in the field of blemish removal, leading to the development of specialized probes for treating various benign skin blemishes. The conversation delves into the evolution of training in this area, the profitability of blemish removal treatments, and the growing recognition of this niche within the beauty sector. Additionally, they discuss Gilian's recent initiatives, including sponsoring the first award for blemish removal at Professional Beauty and organizing a...
2025-05-0542 min
Beauty Business MattersJaxon Feeley Discusses Confidence, Social Media, and Personal GrowthSusan welcomes her friend Jaxon Feeley, a former prison officer who transitioned while working in a male prison. Jaxon shares his inspiring journey of authenticity and resilience, discussing the challenges he faced during his transition and how he used his experiences to educate others. The conversation delves into the importance of difficult conversations, the impact of social media, and the power of vulnerability in connecting with others. Jaxon also reflects on his work in the media, including his appearances on TV shows like "Hunted" and "Banged Up," and his aspirations to become a leading voice for authenticity in the...
2025-04-2847 min
Beauty Business MattersHow Elegant Touch Became the UK Professional Beauty Large Salon of the YearSusan welcomes Dan and Anna Inglis, directors of Elegant Touch, who recently achieved the remarkable feat of winning the UK Professional Beauty Large Salon of the Year award on their first attempt. The episode delves into their inspiring journey, from Anna's early passion for beauty and her initial foray into the industry to the couple's strategic growth of their salon, which now boasts a team of 12. They discuss the challenges they faced during the pandemic, the importance of maintaining high standards, and the unique touches that set their salon apart. Listeners will gain insights into their award application process...
2025-04-2141 min
Beauty Business MattersChoosing Your Equipment - 20 Ways To Make The Right ChoiceIn today's episode, Susan shares valuable insights on how to choose the right equipment for your beauty business. She outlines 20 essential considerations to ensure that your investment meets client demand and enhances your services. From understanding the reasons behind your purchase to conducting thorough research on suppliers, equipment standards, and market saturation, this episode serves as a comprehensive guide for beauty professionals looking to make informed decisions that will ultimately drive their business to success. KEY TAKEAWAYS Before purchasing equipment, ensure there is genuine demand from clients rather than buying based on personal desire. Conduct...
2025-04-1615 min
Beauty Business MattersCreating Change: Practical Tips for Managing Stress and Enhancing ProductivitySusan welcomes back mindset expert Vicky Ross to discuss the current unrest in the beauty industry amidst economic changes. As the episode coincides with Susan's birthday and the launch of season two, Vicky shares her extensive experience in Neuro-Linguistic Programming (NLP) and offers valuable insights on managing overwhelm and resetting one's mindset. The conversation delves into the importance of awareness, the stories we tell ourselves, and practical strategies for prioritizing tasks and maintaining mental well-being. Vicky emphasizes the significance of daily rituals, gratitude, and intention-setting to navigate challenges effectively, making this episode a must-listen for anyone looking to thrive...
2025-04-1455 min
Beauty Business MattersMaking the Most of Trade ShowsIn this episode, Susan shares valuable insights on how salon and clinic owners can maximize their experience at trade shows. Addressing common misconceptions about the value of these events, Susan emphasizes the importance of preparation, including creating an agenda, researching exhibitors, and engaging with key suppliers. Susan highlights the benefits of networking, attending educational demonstrations, and even entering competitions for a chance to win valuable prizes. KEY TAKEAWAYS Create an agenda before attending a trade show to maximize your time. Research exhibitors, education sessions, and demonstrations to ensure you make the most of y...
2025-04-0914 min
Beauty Business MattersHow to Become a Trusted Advisor in the Beauty Industry and Boost Your IncomeSusan welcomes Pete Scott from the Sales Spotlight Academy, who shares his insights on transforming the beauty industry by empowering therapists and salon owners to charge what they are truly worth. With a background that spans from personal training on cruise ships to consulting for various industries, Pete discusses the importance of effective consultations and the psychology behind selling high-value services. He emphasizes the need for therapists to shift their mindset from commoditized treatments to offering genuine transformations for clients, ultimately positioning themselves as trusted advisors. Throughout the conversation, Pete provides practical strategies for overcoming limiting beliefs and enhancing...
2025-04-0752 min
Beauty Business MattersWhy Can't My Team Sell When I CanIn this episode, Susan addresses a common concern among salon and clinic owners: why their teams struggle to sell products as effectively as they do. Susan emphasises the trust clients place in owners and explores deeper issues that may hinder team sales, such as money mindset and product knowledge. She offers practical strategies for improving retail success, including the importance of understanding client needs, using appropriate language, and implementing a seven-day money-back guarantee to boost confidence in selling. KEY TAKEAWAYS Clients tend to trust salon and clinic owners more than their staff, which can impact s...
2025-04-0215 min
Beauty Business MattersCruising Through Careers: Rachel Howard Shares Her Adventures on the High Seas of BeautySusan welcomes Rachael Howard from Beauty Within, a seasoned professional with nearly 20 years of experience in the beauty industry. Rachael shares her inspiring journey, which began with aspirations of becoming a nurse before transitioning into beauty therapy after discovering her passion for holistic treatments. She recounts her experiences working on cruise ships, teaching in the Middle East, and her return to the UK, where she established her own beauty business. Throughout the conversation, Rachel emphasizes the importance of education, personal connections with clients, and the evolving nature of the beauty industry. KEY TAKEAWAYS Diverse Career...
2025-03-3144 min
Beauty Business MattersLocal Collaborations vs Social MediaIn this episode, Susan discusses the importance of local collaborations for salon and clinic owners looking to build their client base. While acknowledging the role of social media for visibility, she notes that personal connections and local partnerships can yield quicker results. Susan also shares insights from her experience at the Beauty Directors Club Business Bootcamp in Malta, where she explored over 30 collaboration strategies with various local businesses. KEY TAKEAWAYS While social media is important for visibility, building personal connections through local collaborations can be more effective for growing a client base in the beauty i...
2025-03-2613 min
Beauty Business MattersBuilding Trust in Beauty: Josh Yardley's Journey in the Beauty IndustrySusan sits down with industry veteran Josh Yardley from The Smart Group. They delve into Josh's extensive background in retail and beauty, discussing his journey from working with major retailers to founding a successful business that supplies advanced beauty equipment. Josh shares insights on the importance of understanding consumer needs, the evolving relationship between beauty and medical aesthetics, and the significance of education and trust in the beauty industry. He emphasizes the necessity for salon owners to adapt to market demands, manage client expectations, and create personalised treatment journeys. The conversation also highlights the role of technology and marketing...
2025-03-241h 00
Beauty Business MattersHow I Raise My ProfileIn this midweek episode, Susan shares valuable insights on how salon and clinic owners can raise their profiles through the act of giving back. She emphasises the importance of community involvement, highlighting various ways to engage with local charities, schools, and colleges. Susan discusses the benefits of organising charity events, participating in local fairs, and offering mentorship to students, all of which can enhance one's reputation in the beauty industry. KEY TAKEAWAYS Participating in local charity events or sponsoring them can significantly raise your profile in the community. Being visible at these events helps build...
2025-03-1913 min
Beauty Business MattersCrisis Management to Capturing MomentsSusan sits down with Amanda Hutchinson from AKP Branding Stories to explore the fascinating journey of brand photography. Amanda shares her unique background in crisis management and how it shaped her meticulous attention to detail in photography. The conversation delves into the transition from wedding photography to brand photography, highlighting the importance of planning and preparation for successful shoots. Amanda discusses the significance of professional brand photography in today's digital landscape, the psychology of colours, and how to create a cohesive visual identity. KEY TAKEAWAYS Transition from Crisis Management to Photography: Amanda transitioned from a car...
2025-03-1736 min
Beauty Business MattersShould I Take a Booking Fee?In this episode, Susan addresses a common question among clinic and salon owners: whether to implement a booking fee or a deposit system. She explains the differences between the two and advocates for a booking fee as a more effective deterrent against last-minute cancellations and no-shows. Susan emphasises the importance of planning, consistency, and clear terms and conditions when introducing a booking fee. She shares practical strategies for encouraging clients to respect appointments, such as creating a sense of scarcity and using a booking system that requires a fee for certain clients. KEY TAKEAWAYS A b...
2025-03-1213 min
Beauty Business MattersBuilding a Brand with Heart: The Sweet Squared Story of Passion and PurposeSusan Routledge welcomes the dynamic duo, Samuel and Samantha Sweet of Sweet Squared, for their first duet podcast. The conversation delves into their inspiring journey in the beauty industry, starting from their early careers to the establishment of Sweet Squared. They share personal anecdotes about their initial experiences, the challenges of building a brand, and the importance of education in the nail and beauty sectors. The episode highlights their commitment to elevating industry standards, fostering a culture of love and respect, and their involvement in charitable initiatives that support professionals in the hair and beauty community. With a blend...
2025-03-101h 08
Beauty Business MattersWhy I Started The PodcastIn today's midweek episode, Susan shares what motivated her to start this podcast. Reflecting on her extensive experience in the beauty industry, Susan recounts how the onset of the COVID-19 pandemic prompted her to connect with salon and clinic owners through interviews, providing vital information during a time of uncertainty. She also discusses the evolution of her initiatives, including the successful 'Beauty and the Best' books and the popular Beauty Roundup events, which foster community and learning among beauty professionals. KEY TAKEAWAYS Creating a podcast was a natural next step for Susan, after years of e...
2025-03-0513 min
Beauty Business MattersManifesting Success: The Secrets Behind Susan Routledge's Award-Winning Salon and Business VenturesHost Susan Routledge shares her personal journey in the beauty industry, reflecting on her early fascination with makeup and hair, the challenges she faced while starting her own business, and the profound impact of her father's sudden passing. Susan discusses her evolution from a home-based beauty service to owning a successful salon, winning prestigious awards, and eventually stepping back to focus on helping other salon owners through her initiatives like the Beauty Directors Club. She also highlights her passion for education, networking, and the importance of community within the industry. KEY TAKEAWAYS Passion for Beauty...
2025-03-0334 min
Beauty Business MattersFrom Factory to Fabulous: Lesley Castor's Inspiring Journey in the Beauty IndustrySusan Routledge interviews Lesley Castor, the founder of the multi-award-winning City Retreat salon chain. Lesley shares her fascinating journey into the beauty industry, starting from her unconventional beginnings in a factory to becoming a successful salon owner. She discusses the challenges she faced in the early years of her business, the importance of creating a positive team culture, and her commitment to delivering exceptional client experiences. Listeners will gain valuable insights into the beauty industry, including tips on location selection, team building, and maintaining high standards. Lesley also reflects on her passion for the industry and the significance of...
2025-02-2440 min
Beauty Business MattersAchieving Excellence: How PHAB Service Stars is Transforming the Hair and Beauty LandscapeSusan sits down with Nergish Wadia-Austin, the founder of PHAB Service Stars, to discuss her remarkable journey in the hair and beauty industry. Nergish shares her unique background, starting from her education in India and Hong Kong to managing the largest salon in the world at Harrods. The conversation delves into the importance of maintaining high standards in the industry and how the PHAB Service Stars program serves as a benchmark for excellence, helping professionals excel and gain recognition. Nergish emphasizes the significance of ongoing education, customer care, and the impact of high standards on business success. This episode...
2025-02-1757 min
Beauty Business MattersFrom Coco Chanel to Modern Awareness: The Evolution of Tanning and Skin HealthSusan Routledge welcomes Marie Tudor, CEO of the Karen Clifford Skin Cancer Charity and Masced Training. They discuss the vital importance of early detection of skin cancer and the accessible training offered to beauty professionals and the general public for just £20. Marie shares her journey with the charity, highlighting the impact of education on skin cancer prevention and the role beauty industry professionals play in saving lives. The conversation also delves into the history of tanning, the significance of skin health awareness, and the charity's initiatives in schools and communities. KEY TAKEAWAYS Importance of Early D...
2025-02-1051 min
Beauty Business MattersCreating Killer Content: Leveraging AI for Authentic Social Media EngagementSusan Routledge welcomes her friend and business mentor, Tony Bache, known for her expertise in scaling seven-figure businesses. The conversation delves into the transformative role of AI in the beauty industry, exploring how it can streamline operations and enhance marketing strategies for salons. Tony shares her extensive experience with AI tools, including ChatGPT, and discusses the importance of maintaining a human touch in client interactions. They also touch on effective social media strategies, emphasizing the need for authentic content that resonates with audiences. KEY TAKEAWAYS Human Connection is Irreplaceable: In the beauty industry, the personal...
2025-02-0355 min
Beauty Business MattersSix Skills a Business Owner RequiresSusan Routledge engages in an insightful conversation with leadership expert Sue Ingram, who shares her extensive experience in helping beauty business owners enhance their leadership skills. The discussion revolves around the six essential leadership skills necessary for success in the beauty industry, including the importance of having a clear vision, understanding different personality types, and the value of coaching individuals. Sue emphasizes the need for curiosity in managing clients and teams, as well as the significance of involving staff in decision-making processes to foster a collaborative environment. KEY TAKEAWAYS Importance of Vision: Business ow...
2025-01-271h 02
Beauty Business MattersNavigating ADHD: Sarah Abel's Strategies for Success in Business and LifeSusan sits down with Sarah Abel, author of "The Power of Funding in the Hair and Beauty Business." Sarah shares her incredible journey from being a Saturday girl in a hair salon to securing over six million pounds in government funding for hair and beauty businesses. The conversation delves into her personal experiences, including her challenges with ADHD and how she has developed techniques to manage it while growing her business. Listeners will be inspired by Sarah's resilience, her insights on the importance of education and strategic partnerships, and her passion for helping others succeed in the industry.
2025-01-2051 min
Beauty Business MattersBuilding a Beauty Empire: Katie Lowndes Discusses Her Role in Elemis' Australian ExpansionSusan Routledge sits down with Katie Lowndes, a former therapist from the northeast of England who has carved out an impressive career in the beauty industry. Now based in Melbourne, Australia, Katie shares her remarkable journey from working as a therapist to becoming a key figure in Elemis, where she has played a pivotal role in building distribution in Australia and New Zealand. The conversation delves into Katie's experiences on cruise ships, her transition into training and management, and her passion for continuous learning and personal development. With valuable insights on sales, team dynamics, and the importance of asking...
2025-01-1344 min
Beauty Business MattersFrom Dreams to Reality: The Inspiring Journey of Environ Skincare with David AlpertSusan Routledge interviews David Alpert from IIAA and Environ, celebrating the remarkable 30-year journey of their family-owned business. David shares insights into the company's humble beginnings, the challenges faced while establishing Environ Skincare, and the innovative strategies that propelled their success, particularly during the 2008 recession. The conversation delves into the importance of training, the evolving landscape of the skincare industry, and the vital role of skincare professionals in delivering results-driven care. KEY TAKEAWAYS Entrepreneurial Journey: The company started over 30 years ago with founders Tracy and David arriving in the UK with no connections or money.
2025-01-061h 02
Beauty Business MattersNetworking and Inspiration: Discovering the Beauty Roundup EventsIn today's episode, Susan addresses two frequently sought after initiatives: the Beauty Directors Club and the Beauty Roundup events. She explains that the Beauty Directors Club, established in 2018, is a private membership for established beauty salon and skin clinic owners, fostering a supportive community focused on business excellence. Susan highlights the club's achievements, including collaborations for charity and the creation of bestselling books that inspired the Beauty Roundup events. These events, held in various cities, feature inspiring stories from members and provide valuable networking opportunities, all while promoting business growth and community engagement. KEY TAKEAWAYS ...
2024-12-1813 min
Beauty Business MattersBehind the Scenes of Professional Beauty: The Art of Event Management with Mark MaloneySusan Routledge sits down with Mark Maloney, the CEO and founder of Professional Beauty Magazine and Trade Exhibitions. They delve into the origins of Mark's company, discussing the challenges faced during its early years, including a lack of profit for the first seven years. Mark shares insights on the evolution of the beauty industry, emphasizing the importance of community and collaboration among salon owners and therapists. The conversation highlights the significance of education, the impact of recent economic changes, and the growing demand for advanced treatments. KEY TAKEAWAYS Industry Evolution: The beauty industry has transformed...
2024-12-1653 min
Beauty Business MattersThe Hidden Dangers of Discounting: Why It Might Hurt Your Salon's ReputationIn this episode, Susan broaches the topic of discounting in the salon and clinic industry. While she acknowledges that discounts can sometimes attract new clients, she emphasises the potential pitfalls of relying on them as a marketing strategy. Susan shares insights on how deep discounting can devalue treatments and harm a salon's reputation, urging owners to focus on retaining existing clients instead. She offers alternative strategies, such as using add-ons and planning promotions around popular treatments, while also highlighting the importance of understanding the reasons behind client retention issues. KEY TAKEAWAYS Discounting should be approached w...
2024-12-1111 min
Beauty Business MattersFrom Police Officer to Beauty Advocate: Amy Bates Shares Her Journey and Mission with Beauty RebellionSusan welcomes Amy Bates, a transformative figure in the beauty industry and founder of Beauty Rebellion. Amy shares her fascinating career journey, from her early days as a police officer to becoming a successful bridal hair and makeup artist, and ultimately focusing on body image and inclusion within the beauty sector. The conversation delves into the significant impact of societal standards on body image, the challenges faced by various underrepresented groups, and the importance of creating an inclusive environment in salons and spas. KEY TAKEAWAYS Career Evolution: The journey from being a police officer to a...
2024-12-0951 min
Beauty Business MattersAre You Sabotaging Your Salon's Financial Health? Discover the TruthIn today's episode, Susan explores the critical topic of cash flow management for salon owners. She emphasises the importance of mindset and effective business systems in maintaining financial health. Susan challenges listeners to reflect on their attitudes towards money and encourages them to take responsibility for their current financial situations. By sharing insights on visualisation, goal setting, and the power of positive thinking, she inspires salon owners to shift their focus from scarcity to abundance. KEY TAKEAWAYS A positive money mindset is crucial for salon owners. Focusing on abundance rather than lack can significantly impact f...
2024-12-0411 min
Beauty Business MattersThe Art of Self-Discovery: How to Trust Yourself and Embrace ChangeIn this episode of "Beauty Business Matters," Susan Routledge welcomes back the dynamic Vicky Ross for a deep dive into personal transformation and the power of mindset. Building on their previous conversation, they explore actionable steps for listeners to create the future they desire, emphasizing the importance of living life on one's own terms. Vicky shares her extensive background in NLP, hypnotherapy, and coaching, along with techniques to help individuals articulate their goals and overcome the fears and conditioning that often hold them back. The discussion highlights the significance of gratitude, the art of writing future letters, and the...
2024-12-0254 min
Beauty Business MattersCreating Irresistible Gift Vouchers: From Eye-Catching Displays to Goodie BagsIn this episode, Susan explores the vital role of gift vouchers in salon businesses, especially during the holiday season. She shares six effective strategies to maximize gift voucher sales, emphasising the importance of year-round promotion and eye-catching displays. Susan highlights the growing gift voucher market, worth £9 billion in the UK, and discusses how salons can attract clients by creating attractive gift packages, offering gift wrapping, and implementing wish lists. KEY TAKEAWAYS Gift vouchers should be part of the conversation with clients throughout the year, not just during the holiday season. This consistent engagement can help in...
2024-11-2714 min
Taboo TradesSexual Agreements with Albertina Antognini & Susan Frelich AppletonI’m thrilled today to welcome new friend, Albertina Antognini and old (by which I mean long-time) friend, Susan Appleton. Albertina Antognini is the James E. Rogers Professor of Law at the University of Arizona where she teaches Family Law, Property, Trusts & Estates, and a seminar surveying different legal regimes that shape the contemporary American family. Professor Antognini’s work examines the ways that legal rules actively regulate, and in the process define, families. Her research is centrally preoccupied with considering how categories that may appear “natural” are in fact products of law, with the aim of opening them up to a mor...
2024-11-261h 09
Beauty Business MattersFrom Soldier to Skincare: Andrea Simpson's Inspiring Journey in the Beauty IndustryIn this episode of "Beauty Business Matters," Susan Routledge sits down with Andrea Simpson, a remarkable beauty therapist and mentor, to discuss her unconventional journey from the British Army to the beauty industry. Andrea shares her inspiring story of transformation, detailing her experiences in various roles, including her time as a national trainer for prestigious spas and her successful establishment of a skincare centre. The conversation delves into the importance of personal connection with clients, the power of touch, and the significance of tailored treatments. Andrea also highlights her achievements, including her recognition as an advanced therapist in the...
2024-11-2549 min
Beauty Business MattersCreating a Magnetic Salon: Tips for Enhancing Your Reputation to Attract Great TherapistsIn this episode, Susan addresses a common concern among salon owners: how to attract and employ the right therapists. She emphasizes the importance of being specific in recruitment efforts and maintaining relationships with former employees, as they may return after realizing their new choices weren't ideal. Susan shares her proven recruitment process, which includes initial Zoom interviews, team involvement in trade testing, and a structured selection process to assess candidates' skills and confidence. She also highlights the significance of building a strong reputation and engaging with local colleges to create a magnet for top talent. KEY TAKEAWAYS
2024-11-2013 min
Beauty Business MattersHow to Hack Your Brain for Success with Vicky RossIn this episode of "Beauty Business Matters," Susan engages in a captivating conversation with personal development expert Vicky Ross, exploring the intricate relationship between our brain's functioning and achieving success. Vicky shares her multifaceted approach to transformation, emphasising the importance of understanding beliefs and paradigms that shape our behaviours. The discussion delves into the science of brainwaves, illustrating how our early experiences influence our adult lives and decision-making processes. Listeners will gain insights into the significance of being specific about their goals, the impact of emotional patterns, and the necessity of self-awareness in breaking free from limiting beliefs.
2024-11-1859 min
Beauty Business MattersAre Awards a Fix? - Insights from 13 Years of Beauty AwardsIn this episode, Susan tackles the provocative question of if awards are actually a 'fix'. Drawing from her extensive experience as a judge for various beauty industry awards, she emphasizes the rigorous process behind award selection and the importance of distinguishing genuine awards from marketing gimmicks. Susan encourages listeners to view the award application process as an opportunity for self-reflection and celebration of business achievements. KEY TAKEAWAYS Not all awards are legitimate; it's important to differentiate between genuine awards and those that are merely marketing tools. Consider whether you feel deserving of the award based o...
2024-11-1311 min
Beauty Business MattersFrom One Treatment Room to Multi-Site Success: Sara Shoemark's Inspiring Journey in the Beauty IndustryIn this episode of "Beauty Business Matters," Susan Routledge sits down with the inspiring Sara Shoemark, founder of the multi-award-winning Glow Salons. Sara shares her journey from a young beauty therapy student to a successful salon owner with multiple locations. The conversation delves into her experiences in the beauty industry, the importance of training and supporting her team, and the little things that set salons apart in a competitive market. They discuss the significance of creating a welcoming environment for clients, the value of communication, and the power of flexibility in the workplace. Sara also highlights her commitment to...
2024-11-1137 min
Beauty Business MattersEmpowering Your Team: Training Tips for Effective Product RecommendationsIn this midweek episode, Susan addresses the pressing issue of declining retail sales in salons. Susan emphasises that while clients are still purchasing products, salon owners must take responsibility for understanding why their sales are down. Susan offers practical advice, including the importance of communication with team members and clients, implementing a seven-day money-back guarantee, and ensuring that staff are well-trained in product recommendations. KEY TAKEAWAYS Client Engagement: If retail sales are down, it's essential to communicate with your team and clients to understand their needs and preferences. Proactive Reordering: Implement a...
2024-11-0610 min
Beauty Business MattersFrom Hairdressing to Aesthetics: Andrew Hansford's Unconventional Journey in the Beauty IndustryIn this captivating episode of "Beauty Business Matters," Susan sits down with the remarkable Andrew Hansford, a seasoned expert in the skincare and aesthetics industry. Andrew shares his unique journey, from his early days in hairdressing to his unexpected 14-year stint in Bermuda and a modelling career that exposed him to the darker sides of the beauty world. The conversation delves into Andrew's transition into education and his passion for empowering others in the industry through his ACH group and aesthetic teachings. With a focus on the importance of knowledge and evidence-based practices, Andrew discusses the evolution...
2024-11-0446 min
Beauty Business MattersFrom Basement to Brilliance: Paula Clipsham's Inspiring Salon Transformation JourneyIn this episode, Susan interviews the multi-award-winning salon owner Paula Clipsham, who shares her remarkable journey from a small basement salon to a thriving business with a dedicated team. Paula discusses the challenges she faced as a salon owner, particularly during the pandemic, and how she transformed her vision into reality by expanding her salon and fostering a supportive team environment. KEY TAKEAWAYS The journey of a salon owner can be isolating, and having a supportive network, such as Salon Success Freedom and Beauty Directors Club, can provide motivation and guidance during challenging ti...
2024-10-2837 min
Beauty Business MattersUnlocking Salon Success: The Essential Role of the CEO in Your Beauty BusinessIn this episode Susan shares her extensive experience in the beauty industry, having run her award-winning clinic for over 36 years. Susan addresses a key question from Beauty Directors Club member Verity Davies about the most important aspect of running a successful beauty salon. Susan emphasizes the significance of the salon owner as the CEO, highlighting the need for self-care, effective systems, and a balanced approach to managing clients, cash, assets, and team dynamics. Susan introduces her trademarked formula, "STABLE," which focuses on creating robust systems, building trust, ensuring adaptability, establishing a strong brand, fostering valuable links, and prioritizing education.
2024-10-2318 min
Beauty Business MattersAn Introduction: What is Beauty Business Matters?In this Introductory episode Susan a seasoned beauty industry professional with over 36 years of experience, introduces listeners to the podcast's mission of empowering beauty business professionals. With a multi-award-winning beauty clinic owner and business consultant background, Susan shares her passion for helping salon owners thrive. KEY TAKEAWAYS The podcast is designed for beauty business professionals who want to thrive in the beauty industry. With over 36 years in the beauty industry, including 15 years as a business consultant and mentor. The podcast will feature weekly interviews with successful salon owners and s...
2024-10-2103 min
Beauty Business MattersFrom Dreams to Reality: The Inspiring Journey of Ronan Perceval and Phorest SoftwareIn the inaugural episode, Susan welcomes Ronan Perceval from Phorest Software, marking a significant reunion after 12 years since their first meeting. Susan and Ronan discuss the challenges salon owners face, the importance of enthusiasm and energy in business, and how innovative solutions like text message reminders transformed the industry. They also touch on the evolution of salon practices, the impact of technology, and the significance of fostering a positive company culture. KEY TAKEAWAYS The journey of Forrest Software began with a genuine love for the salon industry, highlighting the importance of enthusiasm and e...
2024-10-2154 min
Beauty Business MattersTransforming Utopia: How Strategic Changes and Team Empowerment Revitalized a Beauty ClinicIn this episode, Susan sits down with Stefania Rossi, the owner of Utopia Advanced Skin Care and Beauty Clinic in Hornchurch. They reflect on their decade-long journey together, discussing Stefania's transformation of a failing salon into a multi-award-winning business. Stefania shares her insights on recruitment, emphasizing the need for employers to present themselves as desirable workplaces and to be proactive in their hiring processes. Stefania's story is both inspiring and informative for anyone in the beauty business. KEY TAKEAWAYS The journey of turning Utopia Advanced Skin Care from a discount-driven, failing salon into a...
2024-10-2136 min
Beauty Business MattersTransforming Beauty Sales: Insights from Global Retail Trainer Arif IsikgunIn this episode, Susan welcomes Arif Isikgun, a leading global retail sales trainer with extensive experience in the beauty industry. Arif shares his inspiring journey from aspiring doctor to top sales trainer, emphasizing his passion for beauty and the transformative power of skincare products. Arif provides valuable insights on how therapists can enhance their confidence and communication skills, ultimately leading to increased retail sales and improved client satisfaction. KEY TAKEAWAYS Sales should be viewed as a conversation rather than a transaction. Building rapport and emotional connections with clients is essential for successful retail.
2024-10-2138 min
HR Inside OutCampfire Lessons for Leaders with Guest Tony MartignettiEpisode Intro:If you are seeking tools to help your spark or that of those you care about burn brighter, I would like to introduce you to Tony Martignetti. Through Tony’s latest book, Campfire Lessons for Leaders: How Uncovering Our Past Can Propel Us Forward, he shares transformational stories of courageous individuals, including himself, unearthing concepts like the significance of flashpoints in our lives, using question bursts, removing social masks, using experimentation to fail forward, replacing fear with curiosity, living our core values, making brave spaces, slowing down to go fast, an...
2024-05-0649 min
Beyond The BioTHE RECAP - Take Action: Getting the Book BugWelcome to this week’s Beyond the Bio bonus episode. In these short recaps, I’m picking out my key takeaway from Monday’s show and creating an actionable tip you can implement right now. On Monday’s episode, I was chatting with award-winning beauty & aesthetic clinic owner, Susan Routledge. I was thrilled to welcome Susan back to join me in talking all things books. Having written five books, and with plenty of enthusiasm to write more, Susan is well-versed on the whole writing process. Susan shared how beneficial publishing a book can...
2024-05-0204 min
Beyond The Bio039: Getting the Book Bug with Susan RoutledgeHave you ever thought about writing your own book? In this episode, I’m thrilled to welcome Susan Routledge back to join me in talking all things books. Susan is an award-winning beauty & aesthetic clinic owner, leading industry speaker, author and member of numerous beauty industry steering groups and judging panels. Having written five books, and with plenty of enthusiasm to write more, Susan is well-versed on the whole writing process. Susan shares how beneficial publishing a book can be for your profile and the opportunities that it can lead to. We...
2024-04-2919 min
Beyond The Bio015: The Award-Winning Formula with Susan RoutledgeWinning awards gives you credibility and helps take your business and brand to the next level, but do you know how to craft award-winning entries? In this episode I am joined by Susan Routledge, award-winning beauty & aesthetic clinic owner, leading industry speaker, author and member of numerous beauty industry steering groups and judging panels. When it comes to awards, Susan really knows her stuff! If you’ve written awards before, or are looking to enter your first, this episode will give you all the tips and tricks you need to write that winning application. ...
2023-11-0620 min
Imperfect Heroes: Insights Into ParentingEpisode 80: How Important is a Dad, Really? with Dr. Susan SchwartzSend us a textIn this episode, DJ and special guest Susan Schwartz, PhD, sat down to discuss the power of fathers, the impact they have when present and the effect it can have on their children’s lives when they are absent. Listen in as they talk about empowering fathers to understand how inherently important they truly are and the psychological effects, discomfort and problems that can arise when they aren’t there for their kids. Susan E. Schwartz, Ph.D. trained in Zurich, Switzerland as a Jungian analyst is also a clinical psychologist and...
2023-01-0246 min
New Books in World AffairsSusan H. Allen, "Interactive Peacemaking: A People-Centered Approach" (Routledge, 2022)Susan H. Allen's Interactive Peacemaking: A People-Centered Approach (Routledge, 2022) examines the theory and practice of interactive peacemaking, centering the role of people in making peace. This book presents the theory and practice of peacemaking as found in contemporary processes globally. By putting people at the center of the analysis, it outlines the possibilities of peacemaking by and for the people whose lives are touched by ongoing conflicts. While considering examples from around the world, this book specifically focuses on peacemaking in the Georgian-South Ossetian context. It tells the stories of individuals on both sides of the conflict, and explores why pe...
2022-04-2858 min
New Books in Human RightsSusan H. Allen, "Interactive Peacemaking: A People-Centered Approach" (Routledge, 2022)Susan H. Allen's Interactive Peacemaking: A People-Centered Approach (Routledge, 2022) examines the theory and practice of interactive peacemaking, centering the role of people in making peace. This book presents the theory and practice of peacemaking as found in contemporary processes globally. By putting people at the center of the analysis, it outlines the possibilities of peacemaking by and for the people whose lives are touched by ongoing conflicts. While considering examples from around the world, this book specifically focuses on peacemaking in the Georgian-South Ossetian context. It tells the stories of individuals on both sides of the conflict, and explores wh...
2022-04-2856 min
Global Development Institute podcastThe Routledge Handbook of Global Development: Episode 1To mark the launch of The Routledge Handbook of Global Development, we have recorded 3 podcasts with the core editorial team.In this first episode, core-editor Kearrin Sims sat down with co-editors Susan Engel, Paul Hodge and Naohiro Nakamura, to discuss their motivations behind the book, what makes this volume so special, and how it deals with 'global' development.Kearrin Sims is a lecturer in Development Studies at James Cook University, Australia.Susan Engel is an associate professor in Politics and International Studies at the University of Wollongong, Australia.Paul Hodge is a senior lecturer in Geography and Environmental Studies at...
2022-02-2422 min
Beauty and the Business BeastBeauty & The Business Beast - Susan Routledge - Beauty Directors ClubSusan has been involved in the beauty industry for over 30 years. She specialises in creating Cash Rich Businesses, which give you Ultimate Freedom, and is the winner of over 10 National Business Awards, including both Salon and Employer of the Year for her current businesses. Working with Susan will help you to find hidden untapped revenue streams, whilst building and maintaining a totally loyal clientele and highly motivated team. She is the founder of the trademarked STABLE Business Formula, Beauty Directors Club and she is a sought-after business turnaround consultant and author of ‘The Little Book of Client Retention’.
2021-04-0136 min
The Object Relations ViewWriting BlocksWhen we take a look through an object relations lens at pathological dynamics related to the creative process, we see that those with neurotic conditions can often suffer from creative blocks, or in the case of writers, from writing blocks. This relates to repression processes that operate defensively at an unconscious level. By contrast we see those who are amazingly prolific in creative work, who may suffer from early developmental arrests in the preoedipal period, who have not reached a psychic level of containing repression, but who repeat dissociated preoedipal trauma experience within the content and format of their cr...
2021-01-1710 minThe Object Relations ViewFemale Creativity and the Internal FatherDr. Susan Kavaler-Adler continues the series "The Object Relations View" with this small educational podcast episode on importance of the "internal father" for the development of female creativity. For further understanding of the topic, read "The Creative Mystique: Women Writers and Their Demon Lovers" and "The Compulsion to Create" - both earlier Routledge books by Dr. Kavaler-Adler, republished by ORI Academic Press in 2013 and 2014.
2021-01-1517 min
Woman Up!Woman Up! Series 2 Episode 12, Part 2 - Jennie KleinPART 2Jennie Klein is a professor of art history at Ohio University. She is the co-editor, along with Myrel Chernick, of The M Word: Real Mothers in Contemporary Art, published in 2011. In 2014 she and Chernick chaired TFAP@CAA Day of Panels, which was also themed around maternity and motherhood. She has recently published several essay on art and the maternal, including “Feminist Art and Motherhood: An Overview,” in The Routledge Companion to Motherhood, “Maternal Metaphors I and II: a labor of motherlove” in The Maternal in Creative Work, bothSEE DETAILS The post Woman UP! Podcast Series 2, Episode 12, Part 2 –...
2020-11-3031 min
Woman Up!Woman Up! Series 2 Episode 12, Part 1 - Jennie KleinJennie Klein is a professor of art history at Ohio University. She is the co-editor, along with Myrel Chernick, of The M Word: Real Mothers in Contemporary Art, published in 2011. In 2014 she and Chernick chaired TFAP@CAA Day of Panels, which was also themed around maternity and motherhood. She has recently published several essay on art and the maternal, including “Feminist Art and Motherhood: An Overview,” in The Routledge Companion to Motherhood, “Maternal Metaphors I and II: a labor of motherlove” in The Maternal in Creative Work, both co-authoredSEE DETAILS The post Woman UP! Podcast Series 2, Episode 12, Part 1 –...
2020-11-3024 min