Shows
200: Tech Tales FoundTelus: From Provincial Payphones to Global Tech Powerhouse—How a Humble Utility Redefined What a Telecom Can BeTelus, now one of Canada’s telecommunications giants, began as a government-run initiative in Alberta, aggressively consolidating patchwork local networks to ensure universal phone access at the dawn of the 20th century. Their main early rival, Edmonton Telephones, fostered a regional, customer-focused competitive landscape, igniting a memorable and sometimes contentious rivalry that tangibly shaped the province’s communications services for decades. The ultimate privatization of AGT (Alberta Government Telephones) in 1990 reflected a cross-Canada trend away from public utilities toward market-driven competition; the sale generated unprecedented investor enthusiasm and capital, fundamentally altering ownership and governance structures. Legacy mergers played a pivo...
2025-12-1752 min
Questions for now - Compelling perspectives on digital CXWhat are the AI compliance trends leaders can’t ignore in 2026? (feat. Jeff Brown and Natália Fritzen)On this episode, we explore why customer experience (CX) leaders need to be aware of developments in AI compliance in 2026 — and why a “light touch” approach puts your CX at risk.The era of voluntary AI oversight is over. Binding regulations are now enforceable globally. AI-powered fraud is accelerating. And for CX leaders, compliance directly impacts customer trust, and therefore your bottom line. Our expert guests cut through the complexity, revealing how to navigate fragmented global regulations, what you can do as a CX leader to prepare your organization and why the competitive edge in AI is s...
2025-12-1131 min
Telecom Reseller / Technology Reseller NewsTELUS Digital Fuel iX: Making Voice AI Work in the Real World, PodcastIn this episode of Technology Reseller News, Publisher Doug Green interviews Bret Kinsella, SVP and GM of Fuel iX, TELUS Digital’s GenAI platform. Kinsella explains how TELUS Digital has become a global powerhouse—running large-scale contact centers, building mobile and web apps, powering one of the world’s largest AI data-labeling operations, and now delivering generative AI to more than 50,000 TELUS employees and customers.
Kinsella highlights a major shift: “AI is actually working—78% of companies have already woven conversational AI into their operations.” He notes that voice AI has rapidly matured, thanks to integrated generative platforms that combine...
2025-11-1900 min
Questions for now - Compelling perspectives on digital CXHow do customer success leaders become strategic partners? (feat. Kelly McGuire and Tom Pelisson)On this episode, we explore what it takes to shift from vendor to strategic partner — and why good metrics alone don't guarantee renewals.The difference between vendors who survive consolidation and those who don't isn't performance — it's relationships. Drawing from real customer success transformations, our expert guests reveal the frameworks that get customer success leaders in the room where decisions are made, the warning signs that predict churn despite healthy metrics and the tactics for building executive relationships that position you as a strategic partner.Listen for the compelling perspectives of Kelly McGuire, vice president of c...
2025-11-1825 min
EO27-Year Investor Explains What You're Missing While Chasing AI l TELUS Global Ventures, Terry Doyle | EO27Year Investor Explains What You're Missing While Chasing AI l TELUS Global Ventures, Terry Doyle
Terry Doyle is a Managing Partner at TELUS Global Ventures with over 25 years of experience investing in technology companies. He's witnessed major tech cycles from the dotcom crash to the mobile revolution, giving him a unique perspective on market trends and investment timing.TELUS Global Ventures is the corporate venture arm of TELUS, a Canadian global technology company. With 90 companies in their portfolio and $34 million in annual business with portfolio companies, they focus on strategic investments that drive real commercial value.
2025-11-0110 min
Questions for now - Compelling perspectives on digital CXWhy do satisfied customers leave? (feat. Joey Coleman and Brian Breslin)On this episode, we explore why satisfied customers leave — and what it takes to turn satisfaction into lasting loyalty.Most B2B and B2C businesses assume that satisfied customers will stay. But research shows that 20 to 70% of new customers leave within their first 100 days — even when they rate their experience as "satisfactory." Drawing from examples across a wide variety of industries, our expert guests reveal the critical moments in the customer journey when satisfied customers are driven to leave, the hidden costs of customer attrition that extend beyond lost revenue, and the practical strategies that...
2025-10-2928 min
First FrameHow Do I Avoid Content Creation Burnout? Prioritizing Wellness in the Creative JourneyIt’s something that’s all too easy to brush aside, especially for busy creators who are more focused on followers, funding, pitches, post-production, and other day-to-day aspects of their careers: taking care of your mental health.On this episode of First Frame, hosts Jennifer Park and Cameron Zinger are joined by Lindsay Killam, Clinical Director of Counselling Services at TELUS Health MyCare, and Tazeen Ahmed, Operations Manager at the Documentary Organization of Canada, for a frank and open conversation about the unique pressures content creators face. From public scrutiny and pressure to stay rele...
2025-10-2824 min
Radio WnetSprawa działki CPK. Telus: Nie wiedziałem o sprzedaży, niech to sprawdzą służbyWirtualna Polska poinformowała w poniedziałek, że tuż przed końcem rządów Prawa i Sprawiedliwości Ministerstwo Rolnictwa i Rozwoju Wsi wydało zgodę na sprzedaż 160 hektarów państwowej ziemi w gminie Baranów – terenu uznawanego za kluczowy dla budowy Centralnego Portu Komunikacyjnego.Transakcję – wskazano – przeprowadził Krajowy Ośrodek Wsparcia Rolnictwa, mimo że spółka CPK sprzeciwiała się sprzedaży, wskazując, że działka ma znaczenie strategiczne dla planowanych inwestycji – miały tam powstać tory kolejowe, magazyny, punkty usługowe i osiedla mieszkaniowe.Jak czytamy, nowym właścicielem został wiceprezes prywatnej firmy Dawto...
2025-10-2706 min
Leaders in Customer Loyalty, Powered by Loyalty360#478: Leaders in Customer Loyalty: Brand Story | TELUS Transforms Loyalty by Delivering Value at Every Connection PointSend us a textIn a rapidly evolving telecommunications landscape, where customer choice and switching costs continue to shift, TELUS is rising above the noise. As Canada’s fastest-growing national telco, TELUS is redefining what it means to maintain loyalty—not just through connectivity, but by embedding value into every facet of the customer experience. In this edition of Leaders in Customer Loyalty: Brand Stories, Loyalty360 spoke with Jacob Pullia, who leads the national TELUS Rewards program. Pullia discusses the launch of the unified national program, the strategic partnerships driving deeper engagement, and how TELUS is ad...
2025-09-2522 min
Questions for now - Compelling perspectives on digital CXWhy should CX leaders care about data neutrality? (feat. Amith Nair and Prof. Renato Vicente)On this episode, we explore data neutrality — and why ensuring unbiased, reliable data is fundamental to delivering AI-powered customer experiences. AI is everywhere in today’s customer experiences, from chatbots handling order inquiries to copilots that help agents provide better support. However, the quality of these experiences depends entirely on the quality of the data powering them. When data is biased or compromised, it can lead to unfair treatment, poor personalization and inconsistent results across customer segments — ultimately damaging the brand trust and loyalty CX leaders work so hard to build.With 87% of U.S. consume...
2025-09-2330 min
TramlinesTELUS x Agrii: The Digital Backbone of Modern FarmingToday we ask, can a farmer have too much data? As on-farm challenges grow, how can data become vital to farm businesses and what new tools are available? To help us explore these questions, we are joined by Ben Hatton from TELUS, and Sam Fordham from RHIZA Digital.Data Overload or Opportunity?The episode explores whether farmers can have too much data and how to make it meaningful for decision-making.TELUS Partnership for Smarter FarmingAgrii and TELUS are working together to deliver cloud-based crop management tools that streamline data sharing and...
2025-09-1620 min
Questions for now - Compelling perspectives on digital CXPresenting: AI Unraveled — The Future of AI Safety TestingWe’re bringing you a recent release of AI Unraveled, a podcast exploring groundbreaking research, innovative applications and emerging technologies that are pushing the boundaries of AI.On the episode “The Future of AI Safety Testing,” Bret Kinsella, GM of Fuel iX™ at TELUS Digital, shared his expertise on game-changing approaches to AI safety testing and the critical importance of proactive security measures in enterprise AI deployment.In conversation with host Etienne Noumen, Bret discusses the limitations of traditional red teaming methods for large language models, introduces the breakthrough technique that enables AI systems to test the...
2025-09-0339 min
Questions for now - Compelling perspectives on digital CXAre you leaving revenue on the table in customer experience? (feat. Cami Ferreira and Richard Bledsoe)On this episode, we explore strategies that transform customer experience into a revenue engine — and how to communicate CX wins with language that resonates with C-suite executives.As customer expectations increase and budgets tighten, organizations are looking for ways to quantify the value of their CX initiatives. Our expert guests share proven methods for connecting CX initiatives directly to revenue growth, backed by real-world success stories and actionable insights.Listen for the compelling insights of Cami Ferreira, global business strategist and CX speaker, and Richard Bledsoe, vice president of customer experience innovation at TELUS Digital....
2025-08-2724 min
MEFCast: The Global Telecom AgendaMEFCast: From RCS Pioneer to AI Sovereign: The Telecom Transformation Journey by TELUSIn this episode from MEF Leadership Forum Canada 2025, you will hear from Dario Betti (MEF), Anne Locke (TELUS), Ryan Tollofson (TELUS), and Hemant Agrawal (TELUS) as they explore how Canada’s telecom transformation is being redefined by TELUS—from RCS messaging adoption to sovereign AI factories powering the next wave of digital services. MEF CEO Dario Betti speaks with TELUS leaders about leveraging wholesale strategy, data governance, and AI investments to shape the future of global telecommunications. Discover how TELUS is advancing trusted communications, intelligent automation, and resilient digital ecosystems—setting a benchmark not only for Canada but for telcos...
2025-08-2130 minFirst FrameHow Do I Optimize My Budget? Making Every Dollar CountAre you going to shoot on-location or in-studio? Can you borrow your recording gear or will you need to rent it? How much will you need to spend on food and transportation to keep your crew happy? Those are just a few of the questions creators need to consider when putting together a critical component of any project: the budget!On this episode of First Frame, hosts Cameron Zinger and Jennifer Park sit down with two creators who have plenty of experience with budgets big and small: producer and filmmaker Nicolas Ayerbe Barona, who...
2025-08-1924 min
Questions for now - Compelling perspectives on digital CXPresenting: What The Fraud? — The business of trustWe’re bringing you a recent release of What The Fraud?, a podcast from our partners at Sumsub, a global leader in identity verification, compliance and fraud prevention. On the episode, "The Business of Trust: Making Security Your Competitive Edge," Carolyn Fox, director of trust and safety at TELUS Digital, shared her perspective on how robust security measures can become a strategic advantage in today's digital landscape. In conversation with Sumsub’s head of partnerships, Thomas Taraniuk, Carolyn discusses balancing security with user experience, AI's evolving role in fraud prevention and the importance of human over...
2025-08-0741 min
Questions for now - Compelling perspectives on digital CXHow can you alleviate cost pressures in customer experience? (feat. Adrian Swinscoe & Jelena Bajic)On this episode, we explore how to alleviate cost pressures in customer experience — and unlock the potential for CX to drive business growth.CX leaders face several competing pressures: budget constraints, the need to demonstrate ROI and rising customer expectations. Our expert guests provide practical, actionable insights on creating value-driven customer experiences that reduce costs, improve service quality and connect to measurable business outcomes.Listen for the compelling perspectives of Adrian Swinscoe, author of Punk CX and Punk XL, customer experience advisor and workshop facilitator, and Jelena Bajic, global vice president, customer experience operations and tr...
2025-07-2832 min
CanadianSME Small Business PodcastHow Is TELUS Supporting Canadian Small Businesses in 2025?Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the strategies and insights empowering Canadian entrepreneurs. Today, we’re highlighting TELUS’s “Stand With Owners” program, a powerful initiative dedicated to supporting small and medium businesses across Canada. Recent trends emphasize the importance of technology and support in helping businesses thrive in a digital world.Joining us today is Katherine Emberly, Senior Vice-president & President of Small and Medium Business at TELUS Business Solutions. Katherine leads a passionate team focused on leveraging TELUS' world-leading networks and technology to help business owners and their teams succeed...
2025-07-1815 minFirst FrameHow Do I Prep the Perfect Pitch? Winning Over Decision-MakersWhat makes your project stand out from the pack? What are the common mistakes to avoid when meeting with streamers, broadcasters, or funding partners? And how do you figure out which organization would be the best fit for your project in the first place? This episode of First Frame is all about the fine art of the pitch.Hosts Jennifer Park and Cameron Zinger are joined by two industry veterans who’ve been a part of countless pitch meetings over the course of their careers; Michelle van Beusekom, President & CEO of British Columbia’s Know...
2025-07-0824 min
Questions for now - Compelling perspectives on digital CXHow can brands scale their digital customer success programs efficiently? (feat. Samantha David of monday.com)On this episode, we explore how B2B SaaS platform monday.com has scaled its digital customer success programs to support rapid growth — and how these programs are optimized to meet each customer at their specific point along the customer journey.As businesses expand, there are more customers to support and the same amount of time in each day. That means customer success teams face the challenge of ensuring clients derive maximum value from products or services at scale. This growth can make providing consistent one-to-one support, particularly to smaller customers, increasingly difficult.To strategically su...
2025-06-2330 min
Drumbeats - Canadian Indigenous Investment PodcastHow TELUS' Indigenous Advisory Council Is Redefining Economic Reconciliation in Corporate CanadaMarissa Nobauer, Director of Reconciliation, Community Engagement & External Relations at TELUS, and Carol Anne Hilton, CEO and Founder of the Indigenomics Institute and a distinguished member of TELUS’ Indigenous Advisory Council (IAC) explore how corporate Canada is rethinking reconciliation through action.The IAC was established to embed reconciliation into TELUS’ corporate strategy, guided by ongoing input from Indigenous leaders and subject matter experts. Recognising the diverse needs of Indigenous communities, this council ensures TELUS’ commitments are both principled and actionable, creating a framework of community-driven accountability. This discussion offers critical insight into how Indigenous partnership models are reshap...
2025-06-1941 min
What's Up with Tech?The Future of Customer Experience: TELUS Digital's Journey from Telecom to Global Technology LeaderInterested in being a guest? Email us at admin@evankirstel.comWhat happens when you combine cutting-edge AI with a deeply human approach to customer care? TELUS Digital provides the answer, demonstrating how a 20-year journey has transformed a Canadian telecom offshoot into a global digital powerhouse operating across 32 countries with 78,000 employees.Monty Hamilton, Chief Product and Marketing Officer at TELUS Digital, takes us behind the scenes of their innovative approach to digital transformation. Rather than simply putting "humans in the loop," TELUS embraces what they call "humanity in the loop" – making people the foundation of...
2025-06-0420 min
Questions for now - Compelling perspectives on digital CXWhat trends are shaping trust and safety programs in 2025? (feat. Peter Ryan and Ljubiša Velikić)On this episode, we discuss trust and safety trends — including emerging challenges and opportunities — and how the evolution of technology is shaping CX leaders' priorities in 2025.Fraudulent activity, cyber attacks, data breaches and harmful user-generated content are on the rise. To combat these threats, robust trust and safety programs have become more important than ever. Our expert guests share how organizations are adapting their approaches despite resource constraints and explain why proactive trust and safety programs are crucial in delivering exceptional customer experiences.Listen for the compelling insights of Peter Ryan, president and principal analyst at R...
2025-05-2932 min
Tank Talks By Ripple VenturesThe Corporate Venture Capital Handbook with Terry Doyle of Telus Global VenturesIn this episode of Tank Talks, Matt Cohen speaks with Terry Doyle, Managing Partner at Telus Global Ventures, about the evolving role of corporate venture capital (CVC) in business strategy. Terry discusses his path from Nokia and Microsoft to leading one of Canada’s top CVC arms. With 30+ deals in 2023 and a dual “investor + customer” model, Telus is redefining how corporates fuel innovation. The conversation covers AI in emerging verticals, enterprise partnerships, and Canada's place in global tech. Founders, investors, and policy leaders alike will find actionable insights and strategic guidance throughout this episode.Terry’s Unconventional Career P...
2025-05-2849 minFirst FrameCan I Really Do This? Finding Your Creative SparkWhat drives someone to take that first, shaky step into the world of content creation? Where do the “big ideas” come from and how do you develop them? How should aspiring creators even get started? Those questions are at the center of this premiere episode of First Frame, proudly presented by TELUS STORYHIVE.In this exciting kickoff panel, hosts Jennifer Park and Cameron Zinger are joined by an all-star line-up of STORYHIVE alumni who have successfully turned their passion into action; documentary filmmaker Kat Jayme, podcaster Kels Delamarter, and actor/producer Griffin Cork. From thei...
2025-05-2730 minFirst FrameIntroducing First Frame, presented by TELUS STORYHIVEFirst Frame celebrates the journey of Canadian and Indigenous Content Creators. Whether you’re just starting out or looking for fresh perspectives, co-hosts Cameron Zinger and Jennifer Park bring you inspiring stories, actionable tips, and candid conversations with both emerging creators and established creative leaders, to help you on your own content creation journey. From securing funding to navigating burnout, First Frame tackles the real challenges creators face, offering a roadmap to success that’s as unique as their creative visions. Whether you’re scripting your first short film or getting ready to go viral on YouTube, this show is for...
2025-05-0101 min
Questions for now - Compelling perspectives on digital CXHow can crypto and fintech brands prevent fraud and maintain customer trust? (feat. Amanda Wick)On this episode, we explore the threat landscape in crypto and fintech — and how companies can go beyond maintaining customer trust to turn confidence into a competitive advantage. With the advent of fintech and crypto platforms, financial services have become more accessible, efficient and transparent for customers. However, the combination of social engineering tactics, deep fakes and AI tools has led to an increase in fraud, scams and other threats.In a world where trust in institutions is declining — the 2025 Edelman Trust Barometer found Americans' institutional trust fell from 52% to 47% over the past decade — crypto and fint...
2025-04-2934 min
Questions for now - Compelling perspectives on digital CXIs automation the key to more human, personalized experiences? (feat. Bal Mahal and David Wachs)On this episode, we explore practical strategies for maintaining authentic customer connections and how, paradoxically, automation can make your experiences more human — not less.As brands scale, creating personalized customer experiences becomes increasingly challenging. Automation, when thoughtfully implemented, can create space for human team members to develop a deeper appreciation of specific customer needs and preferences, leading to better experiences and ultimately greater customer loyalty.Listen for the compelling perspectives of Bal Mahal, senior product manager, intelligent automation at TELUS Digital, and David Wachs, founder and CEO of Handwrytten, as they share how brands can le...
2025-03-2026 min
Questions for now - Compelling perspectives on digital CXIs experience management the new customer experience? (feat. Ian Golding and Diane Magers)On this episode, we explore whether it’s time for leaders to reframe their thinking from traditional customer experience to experience management. Although brands may understand that customer experience is essential to success, they often overlook the importance of other stakeholders. The term “experience management” goes beyond that interaction between brand and customer, encompassing the experiences of employees, vendors, shareholders and more. Listen for the actionable insights of Ian Golding, author, founder and CEO of Customer Experience Consultancy, and Diane Magers, author, founder and CEO of Experience Catalysts. Our guests share how brands can adapt their mi...
2025-02-2537 min
Questions for now - Compelling perspectives on digital CXThe era of AI-driven personalization is here. What now? (feat. Mark Abraham and David Caudle)On this episode, we discuss the evolution of personalization in the customer experience — and how brands can leverage AI to create personalized experiences at scale.According to TELUS Digital research, 62% of consumers would choose a more personalized experience over a faster experience. But despite the demand, the BCG Personalization Index indicates that only one in 10 companies are delivering personalization effectively.Our expert guests break down what makes a personalization strategy successful and speak to how top brands are driving these initiatives with AI to increase their lead over competitors.Listen for the compelling in...
2025-01-2831 min
TELUS Talks with Tamara TaggartCanadians deserve more internet choice: Zainul MawjiMore competition among internet providers means more innovation and choice for Canadians. Zainul Mawji joins us to explain how TELUS is standing up for Canadians' right to choose their Internet provider. As the Executive Vice-president of TELUS and President of TELUS Consumer Solutions, Zainul unpacks the federal government's recent appeal asking the CRTC to exclude TELUS from offering home Internet services to consumers in Ontario and Quebec and how this could impact Canadians.
2025-01-2142 min
Questions for now - Compelling perspectives on digital CXWhat big questions should CX leaders ask to improve customer outcomes?On this episode, our expert guests from past episodes each share one big question that customer experience leaders need to ask themselves to deliver better customer outcomes — and explore practical ways to find the answers.We’ve revisited some of our most impactful topics and compiled eight of the best questions that you, a CX leader, need to ask yourself to improve your customer experience. Join us as we delve into those questions.Visit our website to learn more about TELUS Digital.
2024-12-1220 min
Questions for now - Compelling perspectives on digital CXHow can brands turn customer success into their second growth engine? (feat. Daphne Costa Lopes of HubSpot)On this episode, we discuss how B2B brands can turn customer success into a powerful engine for sustainable growth.While new customer acquisition acts as the primary growth driver for most B2B brands, the potential for customer success to contribute to growth should not be overlooked. Customer success teams play a critical role in reducing churn and are ideally placed to identify up-sell and cross-sell opportunities.To ignite this second growth engine, B2B leaders must work to ensure alignment between customer success and sales teams, and improve retention by helping customers derive...
2024-11-2130 min
Questions for now - Compelling perspectives on digital CXHow can leaders win and optimize investment in CX? (feat. Jeannie Walters, Mark Raffan and Alain Méric)On this episode, we explore strategies for building a compelling business case for customer experience (CX) investment — and how to optimize the budget you’ve secured.According to Forrester’s Budget Planning Guide 2025: Customer Experience, while 99% of CX decision-makers list CX improvements as a top priority of senior executives, only 40% anticipate they’ll receive significant budget increases.As a CX leader, you must combine evidence-based arguments with emotional appeals to secure the investment needed for success. And then, whether or not you procure the resources you’re looking for, a new set of challenges arise when it co...
2024-10-3036 min
Parenting Ed-VenturesSparking Innovation in Young Minds: The Power of STEM Learning Opportunities at the Telus World of Science EdmontonToday, Lara sits down with Maura Armstrong, a passionate science educator and communicator with over fifteen years of experience in informal education. Maura, who currently serves as the Director of Education at the TELUS World of Science Edmonton, is deeply committed to making science accessible and engaging for everyone. Whether you're a parent, educator, or curious mind, Maura’s dedication to sparking curiosity in children and fostering a love for exploration is sure to resonate.
In today’s episode, we explore why STEM education is so vital for kids’ development and how the TELUS World of Science’s unique...
2024-10-2222 min
Questions for now - Compelling perspectives on digital CXHow can you maintain customer affinity while rebranding? (feat. Billie Loewen and David Soberman)On this episode, we explore the connection between brand and customer experience — and how to maintain positive customer sentiment while undergoing a rebrand.An effective rebranding strategy can serve to reposition a company, product or service to better align with customer expectations. But it’s not a given; to retain existing customers and attract additional ones, brands must engage numerous stakeholders, plan meticulously and communicate clearly. Listen for the compelling insights of Billie Loewen, vice president of marketing services at WillowTree, a TELUS Digital Company; and David Soberman, professor of marketing and Canadian national chair in st...
2024-09-2633 min
4Ps in a Pod#13: "Marketing Is An Ocean Of Opportunity" | Lisa Mack (TELUS)🙌 We had an incredible time chatting with Lisa Mack who is the VP of Brand at Telus! You know & love Telus as one of Canada’s largest telcos. What you might not know is that their ambitions span well beyond that into areas such as health, agriculture & sustainability. They’re on a mission to make the future friendly & have worked tirelessly over the past few decades to bring that mission to life. They’ve contributed $1.7 billion, including 2.2 million days of charities & community organizations since 2000 - more than any company in the world. 🤯Amongst other things, Lisa helps to...
2024-09-251h 08
Beyond Wealth: Success UnscriptedTelus Spark Science Centre with Zack AndersonIn this episode of "Beyond Wealth: Success Unscripted," Matt Calnan chats with Zack Anderson, a seasoned leader in experiential learning and program management. Zack currently serves as an executive at the Telus Spark Science Centre and shares his insights on connecting people with science in engaging and meaningful ways.
Zack talks about the unique approach of the Telus Spark Science Centre, where science is not just taught but experienced. From inquiry-based learning to hands-on exhibits like the bed of nails, Zack explains how the Centre caters to visitors of all ages, sparking curiosity and fostering a love...
2024-09-1829 min
Questions for now - Compelling perspectives on digital CXWhat does customer loyalty look like in the age of AI? (feat. Shep Hyken and Colin Shaw)Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers.According to TechSee, a visual customer experience solutions provider and technology partner of TELUS Digital, more than one in three consumers in the United States don’t consider themselves to be loyal to brands and would switch if it proved beneficial to them. It is here where brands have an opportunity to capitalize on the growing demand for personalization, speed...
2024-08-2733 min
The CAIO Connect Podcast (Chief AI Officer Connect Podcast)The AI Revolution in Telecom with Alexandre Guilbault, Head of AI at TELUSIn this episode, I'm joined by Alexandre Guilbault, Director of AI / Head of Artificial Intelligence at TELUS, to explore the innovative ways AI is being leveraged to drive business outcomes. Alexandre shares his insights on building effective AI teams, embracing a fail-fast culture and democratizing AI technology for non-technical users.Key Takeaways:(01:49) Alexandre’s journey from an RF engineer to Head of AI at TELUS. (05:08) The growth of TELUS' AI team from five to 50 engineers. (06:22) Overview of TELUS and its expansion beyond telecommunications. (06:43) The importanc...
2024-08-221h 01
Telco in 20Ep 96 - How TELUS turned its data swamp into an AI oasis (Jaime Tatis)From streamlining network operations to boosting customer experiences, artificial intelligence (AI) is helping trailblazing telcos stay competitive in a rapidly changing landscape. For this episode, I explore Canadian telco TELUS’ AI transformation with its Chief Insights Officer, Jaime Tatis. We talk about how the operator is already using AI to reduce costs, increase efficiency, and get its workforce ready for the future. Listen now to hear:How TELUS's AI-driven Fuel iX platform is transforming internal IT support [03:53];Why now may not be the time to build telco-specific LLMs [07:29];Why clean, well-organized data is crucial for AI suc...
2024-08-0619 min
Questions for now - Compelling perspectives on digital CXHow can you act as a customer experience change agent in your organization? (feat. Blake Morgan and Lori Branton)Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we explore customer-focused leadership — and the steps CX leaders can take to cultivate and champion a customer-centric culture in their organizations.Customer centricity goes beyond providing good customer service, relying on company leadership to consider every decision, action and strategy from the perspective of the customer. Leaders who foster a customer-centered mindset best position their organizations to attract and retain customers, with a number of studies validating the correlation between customer-focused leadership and CX success.Listen for the actionable insigh...
2024-07-3029 min
CanadianSME Small Business PodcastThe Future of Tech Innovation at TELUS with Hesham FahmyIn this episode of the CanadianSME Small Business Podcast, we are joined by Hesham Fahmy, Chief Information Officer at TELUS. Hesham has been instrumental in guiding TELUS through a significant digital transformation, incorporating advanced technologies like AI and cloud solutions to enhance operational efficiency and customer service. He shares insights into TELUS’ journey, the impact of AI on customer support, and the ethical considerations of AI deployment.Key Highlights:Hesham describes TELUS’ transition from a traditional telecom to a digital-first, software-centric organization.Discussion on TELUS' development of a GenAI-powered customer support tool.Exploration of how TELUS addr...
2024-07-0823 min
Questions for now - Compelling perspectives on digital CXHow can brands design and deliver seamless customer experiences? (feat. David Avrin and Jim Mitchell)Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we discuss the importance of reducing customer effort — and the steps brands can take to design and deliver seamless customer experiences.Today, customers demand speed and efficiency. It is up to brands to rise to that challenge. Research from HubSpot indicates that 9 out of 10 customers consider an immediate response from customer service to be “essential” or “very important”, with 6 out of 10 defining “immediate” as a response in under 10 minutes.Through real-world examples and actionable insights, our expert guests share how to identify po...
2024-06-2730 min
Questions for now - Compelling perspectives on digital CXHow can brands deliver experiences that create loyal customer advocates? (feat. Jay Baer, Brittany Hodak and Rajiv Dhand)Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we discuss a longstanding focus for customer experience (CX) leaders — loyalty — and the role of CX delivery in creating customer advocates and word of mouth.According to Nielsen, 88% of consumers trust recommendations from friends and family over all other forms of advertising. Despite the evidence that word of mouth, facilitated through exceptional customer experiences, remains a pivotal factor in shaping business outcomes, many businesses do not have a defined word of mouth strategy.Our expert guests share their perspectives on how t...
2024-05-3043 min
Questions for now - Compelling perspectives on digital CXWhat is the Frank And Oak secret for adapting to changing customer preferences?Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.Founded in 2012 as an online-only menswear retailer, Frank And Oak used data and insights from customers to change course over the following decade, reinventing itself as a sustainable lifestyle brand with both an online and brick and mortar presence.Listen for the informative insights of Nadia Famularo, director of ope...
2024-04-2921 minWhat's Up with Tech?TELUS at Appian World: A Transformational Journey in Telecommunications and BeyondInterested in being a guest? Email us at admin@evankirstel.comAs the curtains close on Appian World, it's evident that technology and strategy are at the forefront of the telecommunications industry. I had the pleasure of conversing with Moutie Wali, Director of Technology Strategy at TELUS Communications, who provided profound insights into the evolution of this iconic Canadian brand.Introducing TELUS: A Canadian Titan with a Global ReachTELUS, a household name in Canada, is recognized as one of the largest telecommunications providers, offering a plethora of services including TV, home internet...
2024-04-1814 min
Questions for now - Compelling perspectives on digital CXWhat trends are shaping customer experiences in 2024?Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we discuss customer experience trends – and how these trends are impacting CX leaders’ priorities in 2024.Drawing on decades of experience and conversations with CX executives at some of the world’s top brands, our expert guests speak to the challenges and opportunities in leveraging customer data, the impact of AI on customer interactions, what brands are looking for from outsourcing partners and much more.Listen for the compelling insights of Annette Franz, founder and CEO of CX Journey Inc., and Kory...
2024-03-2727 min
Canada’s EntrepreneurEmployees under 40 in Canada the most isolated and lonely:Telus Health - Toronto - Canada's PodcastIn this video interview, Paula Allen, Global Leader, Research & Client Insights, TELUS Health, discusses the latest Mental Health Index and its key findings.
Allen talks about how many young workers feel isolated and lonely, the impact that is having on them and on businesses, how many workers are high at risk of mental health, and the importance of an employee feeling valued.
PRESS RELEASE
TORONTO, March 19, 2024 /CNW/ – Today, TELUS Health released its TELUS Mental Health Index (“the Index”) with reports that examine the mental health of employed people in Canada, the United States, the Un...
2024-03-2208 min
Nurse Maureen‘s Health ShowTelus Mental Health Index Unveils Shocking Workplace Loneliness Among Young People and More Jarring Stats!Send us a textMaureen is joined by Dr. Matthew Chow, Chief Mental Health Officer with Telus Health. They discuss the results from the Telus Mental Health Index & the mental health of employed individuals across the globe, including here in Canada and the numbers are jarring.For more information: https://go.telushealth.com/telus-mental-health-index#mhi-formWorkplace Strategy Index for Mental Health: https://go.telushealth.com/ca-en/workplace-strategy-indexJoin nurse and radio personality Maureen McGrath as she delves into the intimate intersections of sex, health, and relationships on her captivating podcast.
2024-03-2120 min
Room For GrowthReducing Call Center Volume with Adobe Customer Journey Analytics feat. TELUS’s Mike KellnerWe are just days away from Adobe Summit: our bags are packed and we are bringing an all-star crew to Las Vegas. But before we head out to one of the largest MarTech conferences in the world, we’re connecting with Mike Kellner, TELUS Director - AI Data & Analytics. Mike shares win stories from the leading global telecommunications providers’ recent innovations, driven by Adobe Customer Journey Analytics.We explore how Mike’s team at TELUS taps into Customer Journey Analytics’ powerful capabilities to optimize critical moments in the customer journey, like onboarding, billing, and opportunities to cross-se...
2024-03-1330 min
Questions for now - Compelling perspectives on digital CXHow can employee-facing technology improve your customer experience?Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we explore the relationship between employees and technology — and how brands can harness employee-facing technology to improve their customer experience.Tools like agent-assist bots and internal collaboration platforms can enable team members to work effectively and efficiently — in turn, increasing employee engagement and customer satisfaction. Our expert guests share how — and why — technology centered around formulas like the service-profit chain, and TELUS Digital’s Culture Value Chain, can help brands and their employees keep customers happy while strengthening financial performance.
2024-02-2724 min
TELUS Talks with Tamara TaggartThe Arctic's untapped potential: Clint DavisThe Arctic is evolving every day. New shipping lanes are opening, remote minerals are becoming accessible and tourism is taking off. How can Canada make sure it's prepared for this emerging Arctic economy? Clint Davis is a leader in Indigenous economics and a member of the TELUS Indigenous Advisory Council. He discusses the opportunities and challenges that come with developing the north.
2024-01-1628 min
Questions for now - Compelling perspectives on digital CXHas the time come to prioritize voice-first experiences?Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we explore whether voice-first experiences will be as ubiquitous as the internet and smartphones — and how brands can prepare for a voice-first future.Voice technology offers distinct advantages over other forms of inputs, allowing for lower effort customer interactions, increased efficiency and improved accessibility.With recent advancements in generative AI, voice-first experiences – the combined process of voice recognition and natural language processing – have the potential to completely transform how we interact with our devices in our everyday lives, leveraging multimod...
2024-01-1131 min
Young Money with Tracey BissettEP315 How to Protect Yourself Online with TELUSAre you aware of the risks lurking in the digital world—especially during the holiday season? In this episode, we're joined by Leigh Tynan, Director of TELUS Online Security, to discuss the importance of cyber safety and how to protect your identity and finances online. Listen in as Leigh shares her insights on the increasing prevalence of online fraud and identity theft in Canada. We delve into the specific risks Canadians face during the holidays and the best practices for safe online shopping. Leigh also walks us through the three phases of dealing with online fraud and of...
2023-12-2022 min
Questions for now - Compelling perspectives on digital CXAre these digital CX resolutions on your list for 2024?Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we look back at our first season of Questions for now — and highlight six customer experience (CX) resolutions to consider as your brand rings in the new year. We’ve asked a number of big questions this past season, covering topics like automation, changing customer preferences, algospeak and more. Join us as we recap some of the actionable insights shared by CX thought leaders.Visit our website to learn more about TELUS Digital.
2023-12-0920 min
Questions for now - Compelling perspectives on digital CXWhat do people get wrong about automation?Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience (CX). Questions like: Are automation tools going to replace human agents? Why do up to half of all automation projects fail? Is automation too expensive? Is automation only for the biggest companies? Along the way, we weave in recent data, experiences and thoughts from two expert guests, showing why organizations are increasingly turning to automation to deliver a more streamlined and efficient customer experience. Li...
2023-11-1426 min
HRchat PodcastAbsence and Disability Management with Ann Kuzee, Telus HealthIn this episode of the HRchat show. Bill Banham talks with Ann Kuzee, Vice President Legal, U.S. Absence & Disability Management at Telus Health (formerly LifeWorks and MorningStar Health).Ann started her journey with IEA Training as a student in the CPDM program. After she earned the certification, she later became a contributing consultant on the updating of the curriculum for the entire certification. Today, she serves on the faculty as an instructor of our Foundations in Disability Management course (CPDM1), and also presents regular updates on HR-related issues such as FMLA, EEOC, as well as an...
2023-11-0116 min
Dans la jungle des affairesEntrevue #537 - Nathalie Dionne, VP Régionale, Marketing - Québec chez TELUSDans notre dernier épisode, nous avons eu l’honneur de discuter avec Nathalie Dionne, une protagoniste emblématique chez TELUS depuis plus de deux décennies.Récemment élevée au poste de VP Régionale, Marketing - Québec, Nathalie a pris un rôle déterminant dans l'évolution du domaine des télécommunications et des technologies au Québec.🔹 Nathalie Dionne : Avec pour mission de solidifier la position de TELUS dans la province et d'exercer une influence positive sur les communautés locales, Nathalie, grâce à son exper...
2023-10-1346 min
Questions for now - Compelling perspectives on digital CXHow can start-ups achieve the same world-class customer experience as a Fortune 500 company?Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we discuss how start-ups can deliver exceptional customer experience (CX) with limited resources — and how businesses of all sizes can use these tactics to thrive in a competitive environment.To succeed in the marketplace, start-ups need to provide CX that's seamless, simple and positive. Join us as we discuss how the most successful businesses leverage technology to prioritize empathy and humanity in interactions, all while gaining a deeper understanding of their customers.Listen for the actionable insights of Alroy Almeid...
2023-10-1326 min
Questions for now - Compelling perspectives on digital CXHow can brands rethink data security to maintain customer trust?Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust. Listen for the compelling insights of Dr. Dave Chatterjee, associate professor, management information systems at the University of Georgia and Steve Jablonski, vice president of information security at TELUS Digital.The threat landscape is changing and brands can’t treat security as an afterthought. Cybersecurity experts are calling for businesses to incorporate security by design, a principle that builds security considerations into the...
2023-09-0731 min
Questions for now - Compelling perspectives on digital CXHow can brands leverage innovation to recruit top-tier talent?Note: Since publishing this episode, we’ve rebranded to TELUS Digital.The job market is changing at a faster pace than ever, and to keep up, brands need to continually recalibrate their recruitment processes to ensure they’re attracting top candidates. A shift in strategy and the leveraging of technology and automation can help companies position themselves as employers of choice.On this episode, we discuss talent recruitment in a competitive job market — and the ways brands can innovate to stand out. Listen for the compelling perspectives of Tricia Williams, director, research, evaluation and knowledge mobiliza...
2023-07-3125 min
Questions for now - Compelling perspectives on digital CXHow do customer expectations change in difficult economic climates?Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we discuss how customer expectations change in difficult economic climates — and the ways brands can adapt. Listen for insights from Charles Lindsey, associate professor of marketing at University at Buffalo School of Management, and Pete Tapley, former vice president of customer experience innovation at TELUS Digital.Rising inflation is making consumers think twice, and think differently, about their purchases. Likewise, many brands are working with tighter budgets, and facing heightened pressure as they strive to do more with less.Join...
2023-06-2921 min
Builders WantedTelus’s Chris Madan: Showing Up in the Moments That MatterThis episode features an interview with Chris Madan, Vice President of Digital Sales and Service at Telus, a telecommunications company headquartered in Canada. Chris is an accomplished business and technology executive with expertise across marketing, e-commerce, data, and technology modernization. At Telus, he leads a team of digital practitioners to deliver outstanding digital customer experiences and drive business results.In this episode, Kailey and Chris discuss humanizing digital experiences, listening to implied customer preferences, and leveraging the moments that matter.-------------------Key Takeaways:Creating an exceptional customer experience starts with showing up...
2023-06-0838 min
Questions for now - Compelling perspectives on digital CXHow can brands keep up with algospeak?Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up. Listen for the compelling perspectives of Dr. Jamie Cohen, assistant professor at Queens College, City University of New York, and Siobhan Hanna, former vice president and managing director of AI Data Solutions at TELUS Digital. A combination of 'algorithm' and 'speak,' algospeak is the collection of codewords, slang, deliberate typos, emojis and the use of different words that sound or have a meaning that is similar...
2023-05-2621 min
Questions for now - Compelling perspectives on digital CXA trailer for now: Questions for now - Compelling perspectives on digital CXWho, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS Digital sharing compelling perspectives on the digital customer experience (CX). Join host Robert Zirk as he asks big thinkers today’s big questions. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of actionable insights that listeners can apply in their organizations today.Subscribe and listen to Questions for now on your podcast player of choice, and look to your feed for a new episode soon.Visit our website to learn more about...
2023-05-1800 min
Future of AgricultureFoA 362: Value Chain Data with Dr. Tye Perrett of Feedlot Health by TELUS Agriculture and Consumer GoodsFind out how Calgary is leading the agribusiness revolution: www.CalgaryAgbusiness.comFeedlot Health by TELUS Agriculture and Consumer Goods: https://www.feedlothealth.comTELUS Agriculture and Consumer Goods: https://www.telus.com/agcg Over the past five years or so, a Canadian telecommunications company has established themselves as a major player in agtech. Telus Agriculture has acquired a number of agricultural technology companies including Feedlot Health Management Services. Tye Perrett is the general manager of services and pharmaceutical supply at what is now Feedlot Health by Telus Agriculture and Consumer G...
2023-05-1022 min
The Broken Road to Mental HealthTBR2MH Show feat: Senior VP of Telus Health, Paula Allen, provides mental health resources at work.Tune in on Wednesday, 3/29/23 at 6:30am EST, for a brand new episode of The Broken Road to Mental Health Show featuring Senior Vice-President at TELUS Health, Paula Allen.
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A︎BOUT OUR GUEST:
Paula Allen is the Global Leader, Research and Total Well-being at TELUS Health (formerly LifeWorks). In this role she manages the research agenda for TELUS Health, which includes primary research, exploratory data science, research collaborations and meta-analyses. Her focus is on discovering defining and communicating industry trends; service development that aligns with emerging market needs; and supporting TELUS Health’s clients with insights an...
2023-03-2926 min
Amplify Your BusinessAmplify Your Business Limelight: Telus Community Safety and Wellness Accelerator Pitch PartyFor this special episode of Amplify Your Business, we’re filming at the Telus CSW Pitch Party, where we were fortunate enough to interview three amazing up-and-coming businesses in the Telus Community Safety and Wellness Accelerator who are doing amazing things in Edmonton and globally to bring safety and wellness to the workplace.
Lance’s first interview was with Christy Canida, the Senior Director of Product at AlchemistX, and one of the coaches of the Telus Community Safety and Wellness Accelerator. From San Francisco, this is Christy’s third year as a coach for the Telus C...
2023-03-2437 min
More Money PodcastHow to Protect Yourself Online This Tax Season - Leigh Tynan, Director of TELUS Online SecurityHow secure is your information online? Do you use a password manager? Cyber security is more important than ever with phishing scams and cybercrimes gaining more victims every year. That’s why my guest today is Leigh Tynan, Director of TELUS Online Security, and she's sharing how Canadians can best protect themselves online this tax season and beyond. Leigh has been with TELUS for over 17 years and is a Co-Chair for Connections, TELUS’ Women’s Network, and is part of the Connections Global leadership team. She's focused on ensuring all Canadians are able to easily protect their devices, online privac...
2023-03-0938 minTelco in 20Ep 57 - Catch the public cloud train with TELUS (Hesham Fahmy)Telcos around the world are signing strategic deals with hyperscalers, setting big goals for public cloud transformation, and finding ways to cross the finish line. A great example is TELUS, which signed a 10-year strategic agreement with Google Cloud and is on a path to become a cloud-native organization. For this episode, I talk with Hesham Fahmy, chief information officer at TELUS, about how the telecom built momentum for its cloud journey, what happened along the way, and what it learned that other telcos should know. Hit play to hear our conversation about: TELUS’ plan to move...
2023-01-1021 min
The Rural Woman PodcastOur Soil has a Story: Decisive Farming by TELUS AgOn this week's episode of The Rural Woman Podcast™, you'll meet Andrea Bilodeau. Decisive Farming by the TELUS Agriculture team helps address data management challenges, and optimize production practices for improved efficiency and profitability while leveraging the latest digital technologies to empower and connect farmers. Decisive Farming's solutions include farm management software, soil health applications, including soil sampling and variable rate technology, crop marketing tools and connected devices that leverage TELUS's latest technology capabilities. In this episode, I got to interview Andrea Bilodeau, a Senior Agrologist with TELUS Agriculture.For full sho...
2022-10-1848 min
Sans restriction209. Marc-Antoine Dequoy - Alouettes de Montréal (Présenté par Telus)Le maraudeur étoile des Alouettes de Montréal était de passage sur le pod du peuple. On jase de ce qui aurait pu arriver avec les Saints de la Nouvelle-Orléans, de son passage avec les Packers, de ses Carabins et bien plus. Tu ne veux pas manquer le dernier épisode de notre série sur les Alouettes de Montréal présentée par Telus.TELUS est grandement impliqué avec l’équipe montréalaise et les partisans depuis 2001. Ils donneront aussi 20 000$ à la Fondation des Alouettes de Montréal cette année pour participer à créer un #FuturMeilleu...
2022-10-1741 min
Sans restriction207. Kevin Mital - Rouge et Or (Présenté par Telus)Dans ce premier épisode de la deuxième saison de notre série sur le Rouge et Or de l’Université Laval présentée par TELUS, le receveur étoile Kevin Mital est de passage sur le #PodDuPeuple. Ça brasse pas mal. Il n’a pas la langue dans sa poche et on aime ça!Merci à Telus, le réseau qui redonne, pour soutenir ce podcast et le sport étudiant. L’entreprise a remis, à ce jour, 120 000$ en bourses de leadership et d’engagement à des étudiants-athlètes du Rouge et Or dans le cadre de son partenariat qui date depuis maintenant 1...
2022-10-0345 min
Sans restriction191. Régis Cibasu - Alouettes de Montréal - Présenté par TelusLe joueur de 3e année des Alouettes de Montréal, Régis Cibasu, vient faire un tour sur le pod du peuple dans le cadre de notre série propulsée par Telus. Régis tentera tout au long de l’année de montrer à l’état-major de l’équipe, pourquoi il est perçu comme une légende des Carabins de Montréal.
TELUS est grandement impliqué avec l’équipe montréalaise et les partisans depuis 2001. Ils donneront aussi 20 000$ à la Fondation des Alouettes de Montréal cette année pour participer à créer un futur meilleur pour nos jeunes.
Bonne écoute...
2022-06-2350 min
Marketing News CanadaLisa Mack (TELUS)The one where Darian interviews Lisa from TELUS.Sign up for the Marketing News Canada e-newsletter at www.marketingnewscanada.com.Thanks to our sponsor Jelly Academy. Jelly Academy has been helping professionals, students and teams across Canada acquire the skills, knowledge and micro certifications they need to jump into a new digital marketing role, get that promotion, and amplify their current marketing roles. Learn more about Jelly Academy's 6 Week online bootcamp here: https://jellyacademy.ca/digital-marketing-6-week-programFollow Marketing News Canada:Twitter - twitter.com/MarketingNewsC2F...
2022-06-0832 min
Innovators#65 - TELUS - Think TELUS is a Telco? Think AgainIn this episode, Daniel Ballingall, Director of National Sales Activation at TELUS, discusses TELUS’ journey from a telco to a global technology powerhouse. Daniel opens up about why TELUS is a great place to start, build and grow your career, and why the company continues to stand out in today’s market. He also shares the company’s culture mentalities such as their “fail fast” approach and investing in coaching and development, and he also shares a philosophy favorite of his to always persevere, have a great perspective, and have purpose in your life. With a staggering 55,000 employees worldwide, TELUS was recent...
2022-05-0925 min
The Customer Experience ShowNavigate Cultural Changes with Ease with Sarah Quinn, VP of Global AI/Digital/CX Sales at TELUS InternationalSarah Quinn, VP of Global AI/Digital/CX Sales at TELUS International, shares fascinating insights from an impressive career working with household-name brands - from McDonald’s to J. Crew, to Airbnb, and more. In this episode, Sarah discusses how successful (and not-so-successful) brands navigated significant past changes in public behavior, plus why CX teams should embrace AI to avoid irrelevancy. About The Guest:Sarah Quinn is the VP of Global AI/Digital/CX Sales at TELUS International and previously has provided a broad range of strategic consulting services for Fortune 500 companies and more. Sarah beg...
2022-03-3048 min
Leadership PerspectivesLevelling Up with TELUS #4: Dr. Helen Hambly on Agriculture’s Digital DivideToday, farming relies on digital tools as another key input. But is our digital infrastructure up to the needs of modern agriculture? Dr. Helen Hambly of the University of Guelph talks to Keara about the changing needs of agriculture—and how well Canada’s digital backbone is supporting farmers. About our guest: Dr. Helen Hambly is a Professor in the School of Environmental Design and Rural Development at the Ontario Agricultural College, University of Guelph. Her research efforts support innovation among farmers and other stakeholders. Dr. Hambly leads the Regional and Rural Broadband
2022-02-0222 minLeadership PerspectivesLevelling Up with TELUS #3: Marco Hafner on telemedicine’s futureWhat happens when healthcare goes virtual? COVID-19 has ushered in a new era of widespread telemedicine and digital healthcare, but will it last beyond the pandemic? Keara talks to RAND Senior Economist Marco Hafner to understand how Canada can get up to speed in telemedicine—and understand the benefits, barriers, and risks. Discover more about the digital divide and how TELUS is supporting meaningful change at telus.com/connectingcanada. About our guest: Marco Hafner is a senior economist at the RAND Corporation, where his research focuses on the links between health and wellbeing and t...
2021-10-2018 minMarketing News CanadaLisa Mack (Telus)The one where Darian interviews Lisa from Telus.To learn more about TELUS’ leadership in social purpose and the remarkable outcomes the company is enabling in communities across Canada, check out telus.com/socialimpact. Sign up for the Marketing News Canada e-newsletter at www.marketingnewscanada.com.Thanks to our sponsor Jelly Academy. Jelly Academy has been helping professionals, students and teams across Canada acquire the skills, knowledge and micro certifications they need to jump into a new digital marketing role, get that promotion, and amplify their current marketing roles. Learn more about Jelly Academ...
2021-09-0949 minLeadership PerspectivesLevelling Up with TELUS #2: Vass Bednar and Robin Shaban on competition in the digital agePower, prices, and choice: Canada’s Competition Act hasn’t been updated in two decades. What does this mean for digital competition in Canada, and the ways we could bridge the digital divide? Keara talks to two leading researchers for a lively discussion on how Canada’s competition space has changed in the digital age—and what needs to be done to ensure an equitable playing field for all. Discover more about the digital divide and how TELUS is supporting meaningful change at telus.com/connectingcanada. About our guests: Robin Shaban is co-founder and senior...
2021-07-2138 minLeadership PerspectivesLevelling Up with TELUS #1: Helaina Gaspard and Sam Andrey on Canada’s digital divideCOVID-19 has exacerbated the digital divide—the gap between Canadians who have reliable, fast broadband Internet access and those who don’t. What can we do to close it? In this first episode of our five-part series on the digital divide, Sam Andrey and Helaina Gaspard talk about the complications, challenges, and solutions in increasing digital access and adoption for all Canadians. Discover more about the digital divide and how TELUS is supporting meaningful change at telus.com/connectingcanada. About our guests: Sam Andrey is Director of Policy and Research at the Ryerson Leadersh...
2021-06-3024 min
AGORACOM Small Cap CEO InterviewsTELUS Upgrading Partnership With Loop Insights To Direct Reseller Sends Strong Message To Loop Telco Prospects Around The WorldOn December 3rd 2020, Loop Insights announced "The launch of a second product into the TELUS (T:TSX; TU:NYSE) IoT Marketplace for national sales and marketing To TELUS Business Customers."
This came less than 50 days after Loop announced the acceptance of its first product into the TELUS IoT Marketplace.
To say the partnership between Loop Insights and one of Canada’s largest telecommunications companies ($15.5 billion in annual revenue in 2020 and 16 million customer connections) was an understatement.
BUT THAT'S NOT ALL
Earlier today Loop announced TELUS Upgrades Loop Insight Partnership Status From IoT Marketplace To...
2021-05-2629 min
Сутрешно предаване за мениджъри с Пламен ПетровЕпизод 716 с Петър Димов - Learning Excellence Director @ TELUS International Europe Епизод 716 с Петър Димов - Learning Excellence Director @ TELUS International Europe03:26 - Кои от 5-те принципа на т.нар. "HP Way" са оставили най-голям отпечатък в работата?04:46 - Кои са някои от водещите лични #ценности в работата?06:25 - Какви програми за #лидерско израстване подкрепят развитието на хората в TELUS International Europe?08:33 - До какво може да доведе промотирането на мениджърска позиция, ако няма необходимата #подготовка за това?10:48 - Какви #хора се включват в групата на т.нар. "Aspiring Leaders"?14:55 - Какво представлява и кога се включва т.нар. "Boost Plan" за #подкрепа на хората?16:25 - Защо "отговорни" вместо "виновни" помага на мениджърите да търсят по-лесно отговорността за представянето нa екипа у себе си?20:01 - С какви поведения и нагласи се отличават добрите #мениджъри в TELUS International Europe?27:39 - По какъв начин се подкрепят #мениджърите да работят не само в бизнеса, но и върху себе си?31:54 - Любими #книги и автори?===Книги от Пламен Петров - "Студен душ за мениджъри", "Паркирай егото" и "Бариери пред промяната - как мениджърите ги преодоляват заедно с екипите си" - https://www.equinox-partners.bg/books.html📡Полудневно обучение на Equinox Partners Ltd - "Ефективна комуникация и мотивация за мениджъри" в Zoom - - https://bit.ly/2JW2j4K👥 3-месечна програма на Equinox Partners Ltd за развитие на ключови мениджърски умения (в цялата страна по индивидуална заявка) - http://bit.ly/2Idlg3S===
2021-04-0135 min
Leaders in Customer Loyalty, Powered by Loyalty360TELUS Uses Rewards, Social Purpose to Grow Customer EngagementSend us a textCecilie Balfour is the Senior Market Manager at TELUS, which is Canada’s fastest-growing national telecommunications company.TELUS recently won two awards at the annual Loyalty360 awards program, including a Gold in the Innovation in Corporate Social Responsibility category and an Honorable Mention in the Creative Campaign category in partnership with Aimia.Loyalty360’s Mark Johnson recently spoke with Balfour on the TELUS Rewards program and their social impact strategy.
2021-02-1619 min
Christine and Jill MariaVANCOUVER MEDIA MOGUL CHRISTINE BLANCHETTE IS ON TELUS TV NATIONALLYHost/producer of Run With It on NOVUS TV, & TELUS Healthy Living Network® & Host of The Closing Act.
Christine is an energetic and enthusiastic host turning her passion for running and everything fitness into a career.
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ABOUT CHRISTINE - Meet The Co-Host of the podcast Christine and Jill Maria.
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Born in Guelph, Ontario, Raised in the Eastern Townships in Quebec. Christine has a passion for running which led to her creating her own television show called Run With It. A monthly entertaining and educational show about running, f...
2021-01-2432 min
AGORACOM Small Cap CEO InterviewsLoop Insights Lands 2nd Product With Telus ... And Goes Trophy Hunting For Major CustomersOn December 3rd, Loop Insights announced "The launch of a second product into the TELUS (T:TSX; TU:NYSE) IoT Marketplace for national sales and marketing To TELUS Business Customers."
This comes less than 50 days since Loop announced the acceptance of its first product into the TELUS IoT Marketplace.
BUT THAT'S NOT ALL
The first goal of the Pilot, was for Loop to achieve exponential scale through a channel reseller distribution partnership for its Insights service with TELUS, which has now been achieved.
The second goal of the Pilot is a rollout...
2020-12-0419 min
MW PresentsTransparency and accountability for the future with TELUS IoT – Michael Cihra & Dave WoodBringing real-time visibility solutions to businesses. The internet of things is here to stay and TELUS IoT is keeping their focus on innovation. Michael Cihra & Dave Wood join us to discuss the FOCUS acquisition and how preparing municipalities for the future is paramount, especially during the time of extended pandemic protocols.
If you want to learn more about how IoT transforms cities into efficient ecosystems by using customized telematics, visit telus.com/municipality
Sponsored by: TELUS IoT
The post Transparency and accountability for the future with TELUS IoT – Michael Cihra & Dave Wo...
2020-11-2521 min
Collisions YYCMary Anne Moser, CEO of Telus Spark and Co-Founder of BeakerheadLast November, TELUS Spark launched The Roadmap for the 2020s, a complete transformation of the Calgary Science Centre with a focus on unusual experiences. Then a very unusual experience happened – a global pandemic. For Mary Anne Moser, CEO of TELUS Spark, it wasn't time to pump the brakes on their plan. It was time to re-imagine their transformation. Join me as Mary Anne takes us behind the scenes at TELUS Spark, from the lockdown to their re-opening, while also diving into her entrepreneurial experiences and her optimism for Calgary's bright future.
2020-07-2355 minMW PresentsA step into smart cities with TELUS IoT and Miovision – Kurtis McbrideUnderstanding traffic is fundamental to managing the evolution of our cities. But, when Kurtis McBride looked at how cities were measuring traffic, he saw methods that hadn’t changed in decades. Today, a new partnership between Miovision and TELUS IoT is changing all of that – helping municipalities modernize their systems to make roads safer and more efficient.
Sponsored by: TELUS IoT
The post A step into smart cities with TELUS IoT and Miovision – Kurtis Mcbride appeared first on Municipal World.
2020-06-1724 min