Shows
Beyond SynthBeyond Synth - 433 - TLFToday Andy is joined by TLF a.k.a Christoph 'Hadl' Hassel. Hadl appeared on the show back in 2020 as half of Siamese Youth, but today he’s flying solo to talk about the origins of the TLF project, 80s music, playing pianos, and collaborating with one of his childhood music influences Chris Huelsbeck. Hadl also chats about top-lining for other artists, Right Said Fred, classical music, and Rondò Veneziano. There’s even a brief cameo from Happy the dog!
If you like what you’re hearing you can support Beyond Synth on Patreon: www.patreon.com/beyondsynth or PayPal: www.pay...2025-07-101h 26
Marketing Digital desde CeroEmbudos de Conversión: Cómo Transformar Seguidores en Clientes Reales"¿Tienes seguidores pero no ventas? 🤔💸 Si estás generando contenido, atrayendo tráfico y aún así no logras que tu audiencia compre, es momento de construir un embudo de conversión efectivo.
En este episodio de Marketing Digital desde Cero, te enseñamos cómo diseñar un proceso estructurado para convertir visitantes en clientes fieles y aumentar tus ventas sin necesidad de gastar más en publicidad.
📌 ¿Qué aprenderás en este episodio?✅ Qué es un embudo de conversión y por qué lo necesitas.✅ Las 4 etapas clave: Atracción, Interacción, Conversión y Fidelización.2025-02-0515 min
L'invité de SC RadioUnion TLF : L'organisation professionnelle des métiers du transport et de la logistique | Olivier Poncelet, Délégué Général de l’Union TLFOlivier Poncelet nous présente l’Union TLF et son rôle dans le secteur du transport et de la logistique.Par la suite, il nous expose les principaux chantiers sur lesquels l’Union travaille et l'influence qu’elle peut avoir sur les pouvoirs publics.Enfin, Olivier Poncelet souligne l’urgence, face aux difficultés de recrutement, de rendre les métiers du transport plus attractifs.Hébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.2025-02-0513 minMarketing Digital desde CeroCreación de Contenido Irresistible que Captura la Atención y Genera ConversionesEn este episodio, exploramos cómo crear contenido irresistible que no solo destaque en un mercado saturado, sino que también conecte emocionalmente con tu audiencia y genere conversiones reales. Aprenderás las claves para captar la atención en los primeros 8 segundos, estructurar mensajes efectivos, y diseñar contenido visual y narrativo que inspire acciones concretas.
Además, te compartimos ejemplos prácticos de marcas como Dove, Red Bull y Patagonia, que han revolucionado su industria gracias a estrategias de contenido auténticas y memorables. También descubriremos cómo medir el éxito de tus publicaciones utilizando...2025-01-3018 minMarketing Digital desde CeroRedes Sociales: Cómo Conectar y ConvertirEn este episodio, exploramos cómo utilizar las redes sociales como una herramienta poderosa para conectar con tu audiencia y convertir seguidores en clientes fieles. Aprende a elegir las plataformas adecuadas, crear contenido relevante, medir resultados y construir una estrategia efectiva. Con ejemplos reales, descubrirás cómo transformar tus redes en un canal de crecimiento y éxito.
Además, reflexionamos sobre la importancia de un plan de marketing estructurado en redes sociales, destacando cómo publicar sin objetivos claros puede limitar el alcance y los resultados. ¡No te lo pierdas y lleva tu presencia digital al siguien...2025-01-2322 minMarketing Digital desde CeroConstruyendo una Marca SólidaEn este episodio, exploramos los pilares esenciales para construir una marca sólida que inspire confianza, lealtad y diferenciación en el mercado. Descubre qué es una marca más allá del logotipo y cómo los valores, la identidad visual, y la experiencia del cliente juegan un rol clave en su éxito. Además, te compartimos estrategias prácticas, errores comunes a evitar y un ejercicio para definir la identidad de tu propia marca.
Aprenderás de ejemplos reales y entenderás cómo crear conexiones emocionales con tus clientes mientras mantienes consistencia y autenticidad en todos tus pu...2025-01-1616 minMarketing Digital desde CeroIntroduccion al marketing digital
En este primer episodio, vamos a explorar qué es el marketing digital, por qué es esencial en el mundo actual y cómo este libro puede convertirse en tu guía para dominarlo desde cero.
Si tienes un negocio, una idea o simplemente quieres aprender cómo destacar en el entorno digital, este podcast es para ti. ¡Empecemos!
Enlace para comprar el libro "marketing Digital desde Cero"
https://a.co/d/5eaXuFt
2025-01-1011 min
L'invité de SC RadioTLF Overseas : Le groupement des entreprises organisatrices de transport international | Joel Glusman, Président de TLF OverseasJoël Glusman nous informe qu'il a su profiter de la révolution numérique ayant eu lieu dans le monde des douanes pour se lancer. Par la suite, il nous explique le rôle de TLF Overseas, qui consiste à défendre les intérêts de ses adhérents (entreprises de transports aériens et maritimes). Enfin, il nous décrit les enjeux auxquels le groupe est confronté : les régulations et les normes internationales.Hébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.2024-12-1815 min
TLF GemsTLF Conference 2024
In September we held our first conference since the pandemic, and it was really good to be back.
Greg and Stephen talk through the speakers and discuss some of the highlights of the day (not just the food).
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep70+-+TLF+Conference+2024.mp3
2024-10-0800 minTLF GemsHow To Make More Impact With Your Charts
Greg quizzes Stephen about his recent webinar “5 ways to make more impact with your charts and reporting” (which he is beginning to realise is a title that could do with some editing!)
They discuss the different hats that you need to wear to turn data into a story, how the needs of your audiences vary, and how a few simple principles can level up your data visualisation and reporting.
The webinar is available to watch on demand here: https://register.gotowebinar.com/register/8370348262845712218
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep69+-+HowToMakeMoreImpactWithYourCharts.mp3
2024-09-1000 minTLF GemsConstruction Customer Insight
The construction sector is fascinating from a customer experience and insight point of view. So many stakeholders, so many relationships, so many opportunities to build understanding and make things better!
In this episode Greg and Stephen discuss some of the challenges of using customer research in the construction sector, and the benefits of focusing on depth of insight rather than just tracking a score.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep68+-+ConstructionCustomerInsight.mp3
2024-08-1900 min
Om det hele og restenDet var ham der så dybet (TLF 3)Send feedback (sms)Afsnit 3 af serien "Thøfner læser filosofihistorien" (TLF). Efter at have besøgt oldtidens Egypten, og Kina (som vi vender tilbage til), bevæger vi os nu til det gamle Mesopotamien for at læse i et af verdens ældste litterære værker - Gilgamesh-eposet. Gilgamesh-eposet, der også kendes som ”Det var ham, der så dybet”, efter tekstens begyndelsesord, har rødder tilbage til flere tusind år fvt. og fortæller historien om den mægtige konge Gilgamesh af Uruk. Han var ikke bare en stor kriger og hersker, men også to tredjedele...2024-06-2954 minOm det hele og restenVerdens ældste bog (TLF 1)Send feedback (sms)Første afsnit af en serie: Thøfner læser filosofihistorien (TLF). Denne gang læser vi i "verdens ældste bog": Ptahoteps lære.Velkommen til det her første afsnit af Thøfner læser filosofihistorien.Jeg har altid læst meget usystematisk, og det kan jeg egentlig godt lide. Der er alligevel alt for mange bøger i verden til at man kan nå at læse dem alle sammen, og på den måde bliver systematik og idéer om aktualitet, lidt af en fantasi.Jeg elsker overr...2024-06-1733 minTLF GemsB2B Sampling & Response Rates
Greg and Stephen discuss some of the things that make business to business (B2B) customer research different from business to consumer (B2C), based on Greg’s webinar.
Is survey fatigue a red herring? We think it is!
If you missed the webinar you can find it here: https://www.tlfresearch.com/webinars/b2b-sampling-methodology-and-battling-response-rates/
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep67+-+B2BSamplingResponseRates.mp3
2024-05-1400 min
The Lake RadioHallo hvem er det? #1: Ring ind til showet på tlf. 4266 8029Velkommen til det nye show, hvor der ringes og skrives ind. Et fuglebræt overstrøet med frø og kerner; det tiltrækker lytterne, der lander, og så pipper de med deres næb. Alt går godt. Men det er et nyt show. Og vi er tilbage næste torsdag kl. 19. Du kan interagere med programmet uden for sendetid ved at sms'e eller lægge en besked på Hallo-mo-svareren på tlf. 4266 8029.
To do-liste (vi er i gang med følgende opgaver):
(Lytteren Elrenser) Lytternes reklamebureau: Lav en kampagne til fordel for klichéer, skab en mere nuanceret og realistisk forståelse af...2024-03-082h 04TLF GemsThe Customer Experience Landscape 2024
For the past few years we’ve run an annual webinar looking at trends affecting the CX landscape that organisations need to be aware of for the year ahead.
We shared some stats for context in terms of consumer sentiment, satisfaction, AI adoption, and sustainability; made some gentle predictions about the future; and outlined some choices that organisations should be making now.
You can watch the recording here: https://www.tlfresearch.com/webinars/the-customer-experience-landscape-2024/
In this episode Greg chats to Stephen about his research for the webinar, his predictions, and how it all co...2024-02-1600 min
Thriving Lives45: How to Get the Most Out of TLF45: How to Get the Most Out of TLF - January 3, 2024Thriving Lives PODCAST:Every week I host a zoom call to discuss various topics be it flexible dieting, how to track your macros, the importance of lab work, the effects of cortisol on the body and fat loss, mindset, q&a’s, client spotlights and MORE. I intend for this podcast to primarily consist of my current clients who were not able to join on the zoom call from that week. LINKTREE (new client application, new client questionnaire, IG/FB, webs...2024-01-0445 minTLF GemsSDI Conference – Spark 23
Greg and Stephen both attended the Spark 23 conference in Birmingham at the end of October. It’s an annual conference and awards dinner for the Service Desk Institute, and as you can hear in the discussion, they really enjoyed their first visit.
What does it tell us about where the IT Services sector is going, when it comes to Customer Experience?
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep66+-+SDI+Conference.mp3
2023-11-2800 minTLF GemsDoes your research provide value for money?
Greg and Stephen discuss how to make sure a research project delivers value for money, based on Greg’s webinar.
Some keys are: thinking in advance about what you’re going to do with the results, proving the value of investing in customers, and making sure your survey basics are sound.
If you missed the webinar, you can watch it on demand here: https://www.tlfresearch.com/webinars/does-your-research-provide-value-for-money/
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep64+-+DoesYourResearchProvideValueForMoney.mp3
2023-10-1200 min
The Living ForceThe Future of TLF - The Living Force Ep 229We have some amazing changes in the Youtini pipeline and TLF is progressing into a brand new format. The Living Force has been coming to you LIVE for over 3 years, and we love hanging out with our Star Wars family each and every week. A new schedule is headed your way but don't think we are going anywhere; it's going to be BIGGER and BETTER than ever!2023-09-0154 minThriving Lives31: Welcome TLF's Newest Trainer & First Employee: Renae Hill31: Welcome TLF's Newest Trainer & First Employee: Renae Hill - August 16, 2023Thriving Lives PODCAST:Every week I host a zoom call to discuss various topics be it flexible dieting, how to track your macros, the importance of lab work, the effects of cortisol on the body and fat loss, mindset, q&a’s, client spotlights and MORE. I intend for this podcast to primarily consist of my current clients who were not able to join on the zoom call from that week. LINKTREE (new client application, new client questionnaire, IG/FB, web...2023-08-2139 minTLF GemsChatGPT, AI & The Customer Experience
Greg and Stephen, with a little help from ChatGPT, discuss the impact of AI on the customer experience. What are the potential benefits and risks? How important is it to get the fundamental data capabilities of your business right first? What will the impact be on jobs?
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep63+-+ChatGPT%2C+AI%2C+%26amp%3B+Customer+Experience.mp3
2023-06-2800 min
OXO CoffeeBreakEgy sikeres vállalkozó család útja a family office alapításáig – A Café Freitől a TLF CapitaligAz OXO CoffeeBreak mikrofonjainál ezúttal Csetri Orsolya Langár Bencével, a TLF Capital igazgatójával beszélgetett arról, hogy hogyan működik Magyarországon egy …2023-06-2741 minTLF GemsMeasuring Customer Satisfaction in the IT Services Sector
Stephen and Greg talk about Greg’s recent webinar, the first of a series, on customer satisfaction in the IT Services sector. It’s an industry with huge enthusiasm for surveys, but is it always getting the most out of the research it does?
You can watch Greg’s webinar on demand here: https://www.tlfresearch.com/webinars/measuring-customer-satisfaction-in-the-it-services-sector/
The follow up webinar, on driving action, is here: https://www.tlfresearch.com/webinars/managed-it-service-providers-driving-actions-from-your-client-surveys/
Finally, you can find Stephen’s review of Fred Reichheld’s latest book here: https://www.tlfresearch.com/customer-insight-magazine/book-review-winning-on-purpose/
https://tlf-public-assets.s3.eu-west-2.amazonaws...2023-05-3000 minThe Living ForceThe Living Force Ep 214: The AI Takeover of TLFThe AI overlords have commandeered our controls and TLF is at the mercy of ChatGPT. With our Lord and Savior Eric Organa out of the office this evening, the rest of the crew must adhere to the demands of a computer-generated leader. Star Wars is going purely AI as we generate topics and discussion points from all things Star Wars and try to survive without our charismatic front man. 2023-05-191h 05
The Lapsed FanTLF Goes Live - Ray GootzTLF goes all the way live April 2nd at The Comedy Cheateau in North Hollywood immediately following Night 2 of WrestleMania. Your co-chairs welcome Ray Gootz, the TLF-loving comedian who made it happen. For tickets:https://app.showslinger.com/ticket_payment/11137/checkout_ticket2023-03-0234 minTLF GemsThe Customer Experience Landscape 2023
Greg talks to Stephen about his annual webinar on the Customer Experience Landscape. There’s lots of uncertainty on the horizon, but Stephen argues that resilience and long-term thinking is the key to surviving and thriving in 2023.
If you missed the webinar, you can watch it on demand: https://www.tlfresearch.com/webinars/the-customer-experience-landscape-2023/
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep61+-+CX+Landscape+2023.mp3
2023-02-1400 minTLF GemsThe interview – Irina Poddubnaia
In this episode we feature an interview between Stephen and Irina Poddubnaia of Trackmage, a company which specialises in helping E-commerce organisations with their “post purchase experience” — delivery tracking, communication, and reviews.
Stephen and Irina talk about the missed opportunities in post-purchase communications, why organisations value new customers over existing customers, and where customer journeys begin and end.
Thanks to www.podcagent.com for arranging the interview.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep59+-+IrinaPodubnaia.mp3
2023-01-2000 minThriving Lives3: Q&A, New TLF Partnership3: New Clients Q&A & New Partnership - January 18, 2023On today's episode I held an open Q&A, share some motivation and refocusing and I introduce a new TLF Partnership with Fit Muscle and Joint Clinics across Kansas City. Thriving Lives PODCAST:Every week I host a zoom call to discuss various topics be it flexible dieting, how to track your macros, the importance of lab work, the effects of cortisol on the body and fat loss, mindset, q&a’s, client spotlights and MORE. I intend for this podcast to pr...2023-01-2045 minTLF GemsThe Interview – Albert Evans, Part 2
In the second part of his interview with Albert Evans of ContactEngine, Stephen asked Albert for some more detail on how behavioural science can play a part in the customer experience. They talked about the importance of testing, the power of details in the experience, and how to know when to stop.
You can read Albert’s articles for Customer Insight magazine here.
We mentioned the MINDSPACE framework from the Behavioural Insights Team, and the classic paper “Why Most Published Research Findings Are False” which covers issues such as the file drawer problem and p-hacking.
ht...2022-11-0200 min
AJAY CAJAY C - TLF DJ COMP [VINYL]AJAY C DJ ENTRY FOR TLF DJ COMP TO WARM UP FOR GARY BECK AND MARK BROOM @ TUNNELS ABERDEEN.2022-09-1642 minTLF GemsUnderstanding customer loyalty
Greg and Stephen discuss customer loyalty, based on Stephen’s recent webinar.
Customer loyalty is much misunderstood (it’s about far more than retention and “loyalty programmes”), but used in the right way it can be the key to linking the operational focus of customer experience to your organisation’s strategy.
If you missed the webinar, you can watch it on demand here: https://www.tlfresearch.com/webinars/understanding-customer-loyalty-attitudes-behaviour-and-value/
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep58+-+UnderstandingCustomerLoyalty.mp3
2022-08-0200 minTLF GemsHow NPS is Used
Can you believe Net Promoter Score is 18 years old?
Love it or hate it, you can’t deny that NPS has been the most successful movement in the history of customer research.
NPS has become a de facto standard, but like its inventor Fred Reichheld, we have reservations about the way in which it’s used. In this episode Greg and Stephen talk about some of the ways NPS is used and misused by businesses and customers.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep57-HowNPSIsUSed.mp3
2022-06-2400 minTLF GemsUsing the Voice of the Customer to Change Your Organisations’ Culture
Stephen quizzes Greg about his recent webinar “Using the Voice of the Customer to Change Your Organisations’ Culture“.
It’s not about “voice of the customer” research programmes, but about ways in which the actual voice of the customer (captured in audio, video, or in the flesh) can be used to make an impact.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep56+-+UsingVoiceOfCustomerCultureChange.mp3
2022-05-1000 minTLF GemsThe Index of Consumer Sentiment
We now have over three years’ worth of data about consumer sentiment in the UK from our Index of Consumer Sentiment.
In this episode Greg and Stephen discuss why TLF Research started measuring consumer sentiment, what the trends show, and why it matters.
You can download the free white paper to explore the findings in more detail: https://www.tlfresearch.com/downloads/the-index-of-consumer-sentiment-quarter-1-2022/
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep55-IndexOfConsumerSentiment.mp3
2022-04-0400 minTLF GemsThe Customer Experience Landscape 2022
Greg talks to Stephen about his annual webinar on the Customer Experience Landscape, and the five themes he identified for the year: The New Normal, Trust, Ownership, Systems, and Experience.
One of Stephen’s recommendations was to sign up for Purple Tuesday, which we mentioned on the last episode. You can do that here: https://purpletuesday.org.uk/
If you missed the webinar, you can watch it on demand: https://www.tlfresearch.com/webinars/the-customer-experience-landscape-2022
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep54+-+TheCustomerExperienceLandscape2022.mp3
2022-02-1000 minTLF GemsThe Disabled Customer Experience
Every year Purple Tuesday reminds us of the importance of creating good experiences for disabled customers. The next is on 3rd December, which gives you plenty of time to prepare!
Last year we teamed up with Purple Tuesday to survey disabled customers on our panel in order to better understand their experiences. We learned along the way that UK businesses lost over £400 million during the pandemic alone due to inaccessible websites. You can find out more about the research in this article: https://www.tlfresearch.com/purple-tuesday/
In the episode Greg and Stephen discuss some o...2022-01-1900 minThe Living ForceStar Wars The High Republic: The Fallen Star - A TLF PreviewStar Wars The High Republic: The Fallen Star by Claudia Gray is hitting doorsteps and store shelves on Tuesday, January 4th! What will become of our Jedi heroes after the chaos at the Republic Fair and will Marchion Ro and the Nihil rain down even more destruction upon The High Republic?The TLF hosts give their thoughts and expectations of this upcoming adult novel while Eric grinds his teeth in anticipation of what is to come.2022-01-0717 minTLF GemsThe Interview – Albert Evans
In this episode Stephen spoke to Albert Evans of ContactEngine to chat about the role of behavioural science in customer experience.
Albert is writing a series of articles on behavioural science for Customer Insight (starting with this one), and it was really good to talk it all through, compare notes, and share a few bugbears!
Understanding what you can take from theory, how to blend it with the knowledge of people on the ground, and why it’s still important to test things with customers can make a big difference to designing new customer experiences....2021-12-1600 minTLF GemsWhat is procurement good for?
Like most suppliers, we’ve had some bruising experiences with procurement and tender exercises.
Is it all bad, or does procurement have an important role to play? How can suppliers and their customers build closer relationships, and make sure they both get what they want out of a project? Greg and Stephen talk it through.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep51+-+WhatIsProcurementGoodFor.mp3
2021-11-0500 minTLF GemsTrends in Customer Attitudes & Behaviour
What do we know about what’s changing in the way customers think, feel, and behave? The pandemic seems to have accelerated some trends that were already obvious, and introduced a few curveballs of its own.
In this episode Greg and Stephen discuss the evidence from consumer surveys, national measures of satisfaction and consumer sentiment, and data about actual customer behaviour.
Some of the things referenced are TLF Research’s Index of Consumer Sentiment, the Institute of Customer Service’s UKCSI, and this article on Google search trends.
https://tlf-public-assets.s3.eu-west-2.amazon...2021-10-0500 min
Design CastDesign Cast - Episode #72 - Jesse Donnelly - TLF Podcast (The Other Guy!)I had the chance to welcome back the very first guest on #DesignCast, Jesse Donnelly, for this episode... Jesse co-hosts "The Learning Factory" Podcast with David McMahon, who was a recent guest as well. Jesse and I talk about his new role at a new school and reflects on the joys of being a podcast host!
Connect with Jesse:
Twitter: @jessedon22
LinkedIn: https://www.linkedin.com/in/jesse-donnelly/
Connect to The Learning Factory Podcast:
https://twitter.com/TLF_Tweet 2021-08-2124 minTLF GemsThe Interview – Cat Lewis
We were really pleased to catch up with Cat Lewis, Head of Internal Comms & Employee Engagement at Reward Gateway, to find out more about the “work modes” model for hybrid working that she described in this Customer Insight magazine article.
This conversation really helped to put their model into context, and opens up a much wider context for thinking about culture, management, and the best ways to use office space.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep49+-+TheInterviewCatLewis.mp3
2021-08-1600 minTLF GemsOnline Customer Journey Mapping Course
At the beginning of 2021 we launched a new online course taking participants step by step through the always-popular topic of Customer Journey Mapping.
In this episode Greg quizzes Stephen about what the course covers, what learners can expect, and why we created the course.
If you’re interested, you can find out more at https://www.tlfresearch.com/online-customer-journey-mapping-course/ The next start date is 27th September 2021.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep48+-+CustomerJourneyMappingCourse.mp3
2021-08-0200 minTLF GemsHow Satisfaction Pays
The foundation of a loyalty strategy is that customer satisfaction pays, in the long term, but can we prove it? It can be difficult to come up with an overall number (like “5% more satisfaction equates to £1,000,000 more profit”), but what’s often easier is to isolate specific mechanisms by which satisfaction contributes to increased revenue (e.g. through higher retention and recommendation) or decreased costs (e.g. by reducing avoidable contact).
In this episode Greg and Stephen discuss a recent article that shows another mechanism by which satisfaction benefits the bottom line: it reduces the cost of capital...2021-06-2300 min
The Learning FactoryTLF Summer shortsComing soon to a beach or quarantine hotel near you... The Learning Factory Summer Shorts! Short episodes about all kinds of nonsense to keep you entertained over the break.Find us on social:Twitter - @TLF_TweetInstagram - thelearningfactorypodcastMusic: "I used to love Hip-hop" by Audiobinger (CC) Hosted on Acast. See acast.com/privacy for more information.2021-06-1601 minTLF GemsTLF Client Survey
It’d be pretty hypocritical if we didn’t survey our own clients, wouldn’t it? Every year we conduct our own survey to help make sure we understand our clients and are able to meet their needs, even (or especially) when events like the global pandemic change so much.
Greg and Stephen discuss the timing of the survey, what we learned (including how lockdown had affected their customer experience programmes and the future challenges they anticipated), and why it helps us empathise with our clients.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep46+-+TLF+Client...2021-05-2500 minTLF GemsMitie’s NPS Success Story
In the latest edition of Customer Insight, our feature article is based on an interview that Stephen conducted with Tina Hobart and James Maguire from Mitie.
In it they discuss the combination of customer research and account management, driven by top level commitment to the customer, that has led to a rapid improvement in Mitie’s overall NPS.
Greg and Stephen talk about the lessons we can all draw from Mitie’s story, and mostly avoid getting drawn into a discussion about the questionable benefits of tender processes.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podc...2021-04-1300 minTLF GemsMeasuring trust
What is trust, can you measure it, and do you need to in order to understand your customer relationships properly?
In this episode Greg and Stephen talk about the webinar “Measuring Trust” (which is running again in July: https://www.tlfresearch.com/measuring-trust/ ), and why trust is crucial to predicting how customers will react when things go wrong.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep44+-+Measuring+Trust.mp3
2021-03-1700 minTLF GemsBook Launch: Your Customer Survey
Greg interviews Stephen about his new book Your Customer Survey: Using Research To Build A Distinctive Customer Experience.
Who’s it for, what’s it about, and what makes it different to all the other customer experience books that are out there?
If you’re interested you can buy the paperback from TLF Research and there is also a Kindle version.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep43+-+Book+Launch+-+Your+Customer+Survey.mp3
2021-02-1500 minTLF GemsThe New Customer Experience Landscape 2021
Greg quizzes Stephen about his recent webinar on “The New Customer Experience Landscape 2021”. What have we seen in 2020 which is going to lead to lasting change?
Stephen argues that qualitative research is more vital now than it’s ever been, and that the three big themes for 2021 are Culture, Sustainability, and Empathy.
If you missed the webinar, you can watch a recording.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep42+-+TheNewCXLandscape.mp3
2021-02-1000 minTLF GemsInsight into Action
Greg and Stephen talk about turning research insight into action to improve the customer experience, based on Greg’s recent webinar.
Action is hard not because it’s unclear what needs to happen, but because of the power of the status quo. The decisions you make before and during your survey can be more important than what you do with it afterwards.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep41+InsightToAction.mp3
2021-01-1100 minTLF GemsB2B Customer Journey Mapping
Greg and Stephen discuss the challenges of using customer journey mapping in business to business markets, based on Stephen’s recent webinar.
Are B2B relationships different, and if they are what does that mean for the journeys we map, and the tools we use to do it?
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep40+B2B+Journey+Mapping.mp3
2020-12-0100 minTLF GemsThe interview: Chris Barnham, part 2
In the second of our episodes featuring Chris Barnham, Stephen and Chris discuss in more detail how to use “qualitative semiotics” to explore how customers understand brand meaning. They talk about the importance of identity and qualification, and how to use a propositional hierarchy to think about the way your brand is perceived.
Stephen and Greg pick up the discussion to consider the ways in which this theory, and this approach to qualitative research, could be used in customer experience research.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/ChrisBarnhamPod2.mp3
2020-11-0200 minTLF GemsThe interview: Chris Barnham, part 1
It’s another interview episode, the first of a two-parter with qualitative researcher and semiotician Chris Barnham.
In part 1 Chris gives an in-depth overview of the field, and explains his view that the theory of semiotics advanced by Charles Peirce can be be more helpful than Saussurian semiotics when it comes to understanding how consumers create brand meaning.
Focusing on individual customers, rather than cultural codes, means that semiotics combined with qualitative research can be used to understand how brand meanings are created, and how they change and evolve over time.
Next time we...2020-10-2100 minTLF GemsBenchmarking
Stephen and Greg chat about benchmarking customer survey scores, picking up on some of the points in Greg’s webinar on the subject.
What is benchmarking good for? Is it a distraction, a vanity exercise, or can it be used as a source of improvement?
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep37+-+Benchmarking.mp3
2020-09-1700 min
All things digital#10 Vartalap with Natascha Shah, Editor TLF MagazineThe global pandemic has severely affected two industries this year – Tourism and Publishing. And those who have a finger in both pie’s, well I feel for them, it must be tough right now. While most people are staying safe and well mostly at home, I’m sure at some point they’re also wondering when can they travel again. Specially internationally. And those in the publishing space are probably wondering when can they start creating new content or whats the way forward for them specially if they’re in print. Joining me today is Natascha Shah to discuss Travel, to...2020-08-0952 minTLF GemsSocial Housing, Covid-19 & Customer Experience
Greg and Stephen catch up with TLF Research Client Manager Vicki Harris to talk about the impact of the pandemic and lockdown on customer experience and ways of working, with a particular eye on the social housing sector in the UK.
Along the way we talk about the power of “moments of kindness” in a crisis, wonder about how to make sure we remember to look for those moments when things return to a “new normal”, and discuss what the future may look like as ways of working change and customer priorities shift.
https://tlf-public-assets.s3.eu-west...2020-07-1400 minTLF GemsCustomer Satisfaction Ch.18: ConclusionsWe got there! Thanks to anyone who’s been with us all the way from Chapter 1 (and if you haven’t, feel free to back and start at the beginning!)
In the final chapter we discuss how getting your research design right makes your analysis and outcomes easier, why you still need to work hard to build bridges between insight and action, and how it changes as you rise up the league table. We wonder if it’s harder for public companies to take a long term view of the customer and, if so, what we might be abl...2020-06-0300 minTLF GemsCustomer Satisfaction Ch.17: Involving CustomersIt’s surprisingly common for organisations to gather information from customers through research, but never “close the loop” by communicating the results or actions being taken back to customers. It’s an essential part of the process, helping manage perceptions and making sure customers notice the changes you’re making.
As Greg and Stephen comment, there’s no such thing as “survey fatigue”, only lack of action and communication fatigue.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep34+-+InvolvingCustomers.mp3
2020-05-0700 minTLF GemsCustomer Satisfaction Ch.16: Involving EmployeesYou can’t improve the customer experience without getting people throughout the organisation to sign up to the changes that need to be made. They need the right information, the opportunity to contribute, and communications that will help drive it through.
Stephen and Greg talk about how things have moved on since the book was written, and discuss some favourite tools for involving people.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep33+-+InvolvingEmployees.mp3
2020-04-2400 minTLF GemsCustomer Satisfaction Ch.15: Using Surveys to Drive ImprovementA lot of organisations devote cost, time, and effort to measuring customer satisfaction, but many find it difficult to transform what they learn into decisive change for customers. Customer perceptions are slow to change, and organisational inertia can make it difficult for planned improvements to stick. How can your research help?
Greg and Stephen chat about using surveys to improve the customer experience, why some things take time, and why it’s worth it.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep32+-+UsingSurveysToDriveImprovement.mp3
2020-04-0600 minTLF GemsCustomer Satisfaction Ch.14: Advanced AnalysisTo use satisfaction data strategically, you need to understand how to link it to internal performance and customer behaviour. Those links often turn out to be non-linear, and understanding that can be crucial to seeing the value of investing in the customer experience.
Greg and Stephen discuss how to think strategically about customer satisfaction, the value of delight, and whether detractors may be easier to turn into promoters than passives are.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep31+-+AdvancedAnalysis.mp3
2020-01-2100 minTLF GemsCustomer Satisfaction Ch.13: Comparisons with CompetitorsBenchmarking satisfaction is often an expensive red herring. It can distract the organisation from focusing on what really matters to customers, and obscure the truth that being the best of a bad bunch means that you’re vulnerable to disruption and missing out on the benefits of having really satisfied customers.
Greg and Stephen talk about how to get the competitor information you need, the differences between B2B and B2C markets, and explain why the most important thing of all is making sure you attract the right kind of customers.
https://tlf-public-assets.s3.eu...2019-12-1900 minTLF GemsCustomer Satisfaction Ch.12: Actionable OutcomesIt’s very easy to get too focused on the customer research process; to concentrate so hard on the details you need to get right in order to produce valid and robust insight that you lose sight of the most important thing of all – what are you going to do to improve?
Greg and Stephen discuss Chapter 12 of the book Customer Satisfaction, which is all about making sure your survey results in actionable outcomes for the organisation.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep29+-+Actionable+Outcomes.mp3
2019-11-1800 minTLF GemsCustomer Satisfaction Ch.11: Monitoring Performance Over TimeOne of the best things about establishing a robust customer satisfaction survey process is that it will give you a good measure of how your performance changes over time.
Greg and Stephen discuss what you should measure, how often, and what sample sizes you need to reach reliable conclusions. Along the way they discuss butterflies and barnacles, how long it takes customer perceptions to change, and the danger of weaving narratives around volatile survey results.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep28+-+MonitoringPerformanceOverTime.mp3
2019-10-1800 minTLF GemsThe Interview: Chris Daffy (Part 2)This is the second part of our interview with customer service expert Chris Daffy, this time focusing on his top tips for organisations that want to excel in terms of the customer experience.
We talked about the emotional basis of loyalty, the importance of conviction leaders, and how to go about making sure you have the right staff and customers.
We’re also really happy that Chris has agreed to headline our Customer Insight Conference on November 6th in London, so do come and hear from him in person if you can!
https://tl...2019-09-1900 minTLF GemsThe Interview: Chris Daffy (Part 1)Chris Daffy has earned a tremendous reputation in the world of customer service, so it was a privilege to have the chance to pick his brains. There was too much good stuff to squeeze into one episode, so we’ve made this one a two-parter.
We’re also really happy that Chris has agreed to headline our Customer Insight Conference on November 6th in London, so do come and hear from him in person if you can!
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep23+ChrisDaffy1.mp3
2019-08-1900 min
Linux in the Ham ShackLHS Episode #295: TLF Contest Logger Deep Dive
Hello and welcome to Episode 295 of Linux in the Ham Shack. In this episode, the hosts address two e-mails received which both talk about native contest logging under Linux. A brief compare and contrast of YFKtest and TLF leads into a deep dive into the setup, operation and special features of TLF and why it may be a better choice as a lightweight contest logging option for Linux users. Thank you for listening and have a great week.
73 de The LHS Crew
2019-08-0653 minLinux in the Ham Shack (OGG Feed)LHS Episode #295: TLF Contest Logger Deep Dive
Hello and welcome to Episode 295 of Linux in the Ham Shack. In this episode, the hosts address two e-mails received which both talk about native contest logging under Linux. A brief compare and contrast of YFKtest and TLF leads into a deep dive into the setup, operation and special features of TLF and why it may be a better choice as a lightweight contest logging option for Linux users. Thank you for listening and have a great week.
73 de The LHS Crew
2019-08-0653 minTLF GemsThe Interview: Ian GoldingWe’re planning a series of interview episodes to catch up with people across the world of customer experience and insight.
For our first in the series we spoke to Ian Golding. We’ve known and worked with Ian for many years, so it was really good to catch up with him and hear his views on the latest in Customer Experience. He was as articulate and passionate as ever, and talked through some of the things he finds frustrating as well his view on how organisations can unite the customer journey with process and technology.
ht...2019-08-0500 minTLF GemsCustomer Satisfaction Ch.10: Basic AnalysisThis time Greg and Stephen discuss chapter ten of “Customer Satisfaction”, the basic analysis you need for a customer satisfaction survey to give you an accurate measure and clear priorities.
You need to know when to use a mean or median, what the standard deviation tells you, and how to use correlation in order to get the most out of your survey; but knowing how to interpret the numbers is just as important as knowing how to work them out.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep21+-+Ch10+BasicAnalysis.mp3
2019-07-1700 minTLF GemsCustomer Satisfaction Ch.9: The QuestionnaireIn this episode Greg and Stephen discuss chapter nine of “Customer Satisfaction”, which looks at getting your questionnaire design right for customer research.
The quality of the questionnaire, making sure you’re asking the right questions in the right way, is vital because it underpins everything that comes afterwards. Sadly it’s often rushed, designed by committee, and doesn’t feel relevant to customers.
Greg and Stephen talk about the balance of questions, who should be consulted, the ideal length, and much, much, more.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep20+-+Ch9+Questi...2019-06-1900 minTLF GemsCustomer Satisfaction Ch.8: Keeping the ScoreChapter eight of the book “Customer Satisfaction” is called “Keeping the Score”, and it’s all about choosing the best rating scale for measuring customer attitudes.
Greg and Stephen talk through the issues, explaining why the ten-point numerical scale is the only sensible option for customer research, whether you’re using a Satisfaction Index or Net Promoter Score.
https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep19+-+Ch8+KeepingTheScore.mp3
2019-05-2300 minTLF GemsCustomer Satisfaction Ch.7: Collecting the DataGreg and Stephen talk about the pros and cons of different survey methods, based on chapter seven of the book “Customer Satisfaction”. What’s the best way to maximise your response rate and get the depth of insight you need? Can you combine survey methods?
Getting the fieldwork right is one of the most important parts of the customer research process.
https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep18+-+Ch7+CollectingTheData.mp3
2019-04-2400 minTLF GemsCustomer Satisfaction Ch.6: SamplingGreg and Stephen discuss chapter six of the book “Customer Satisfaction”, which is all about survey sampling. It might not be the sexiest-sounding topic, but it is vital if you want your survey to be reliable.
Beyond the theory, we talk through some of the practical issues in designing an effective survey process.
https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep17+-+Ch6+Sampling.mp3
2019-03-2800 minTLF GemsClient Conference SpecialLast week we held the 20th TLF Research client conference. It’s our annual chance to catch up, share some latest thinking, and enjoy hearing from clients who have used their survey results to make big changes.
In this brief special episode Stephen and Greg review the day, picking out some of their favourite points.
Some slides and photos from the day will be going live on the conference site.
https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/ClientConferenceSpecial.mp3
2019-03-2600 minTLF GemsHousing Insight Conference SpecialWe held our Housing Insight Conference on 27th February in London. If you were there, thanks for helping to make it such a useful day.
In this special episode Stephen chats to each of the TLF speakers, including our host for the day Chris Elliot, about some of the highlights of what we covered.
https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/HousingInsightConfSpecial.mp3
2019-03-1400 minTLF GemsCustomer Satisfaction Ch.5: Exploratory ResearchGreg and Stephen discuss chapter five of the book “Customer Satisfaction”, looking at how you can use qualitative research to understand what matters to customers.
It’s all about getting a deep understanding of how a small number of customers see the world, helping you make sure you can speak their language when it comes to further research.
https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep16+-+Ch5+ExploratoryResearch.mp3
2019-03-0500 minTLF GemsEpisode 15: Top 10 Traits RecapWe’ve completed our run through the 10 Traits that we believe separate organisations which are world class at customer experience from everyone else.
In this recap episode Greg and Stephen run down the list, and discuss which of them is the most important (if we had to pick just one). Needless to say, they don’t quite agree.
https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep15-Top10Recap.mp3
2019-02-0500 minTLF GemsEpisode 14: Top 10 Traits No.10: “You Said, We Did” Communication to CustomersTLF have identified 10 Traits that separate organisations which are world class at customer experience from the rest.
We’ve mentioned “perception is reality” more than once on the podcast. In this episode, Greg and Stephen talk about the role of communication in helping customers to recognise the improvements that you’re making.
https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep14+-+(10)CommunicationResults.mp3
2019-01-2400 minTLF GemsEpisode 13: Top 10 Traits No.9: A Robust Process for Handling ProblemsTLF have identified 10 Traits that separate organisations which are world class at customer experience from the rest.
Dealing with problems and complaints effectively is a big priority for many organisations, but it can often feel like an insurmountable challenge. Greg and Stephen talk about why it matters so much, what effective problem handling looks like, and how customer insight can help.
https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep13+(9)ProblemsComplaints.mp3
2019-01-1700 minTLF GemsEpisode 12: Top 10 Traits No.8: Make Suppliers ResponsibleTLF have identified 10 Traits that separate organisations which are world class at customer experience from the rest.
In this episode, Greg and Stephen discuss the importance of getting your suppliers on board when it comes to creating great customer experiences, and why customer satisfaction might be the only SLA you need.
https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep12+-+(8)ExternalInternalSuppliers.mp3
2019-01-0800 minTLF GemsEpisode 11: Top 10 Traits No.7: Align Targets & Bonuses to Customer SatisfactionTLF have identified 10 Traits that separate organisations which are world class at customer experience from the rest.
In this episode, Greg and Stephen talk about the sometimes controversial idea of rewarding employees based on customer satisfaction, as well as which schemes work well.
https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep11+-+CSatTargetReward.mp3
2019-01-0200 minTLF GemsEpisode 10: Top 10 Traits No.6: Communication to Staff of Customer NeedsTLF have identified 10 Traits that separate organisations which are world class at customer experience from the rest.
In this episode, Greg and Stephen talk about ways to make sure the right people in the organisation get the information they need from customer insight.
https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep10+-+CommunicationOfNeeds.mp3
2018-12-1800 minTLF GemsEpisode 9: Ch.4 Asking the Right QuestionsGreg and Stephen discuss chapter 4 of the book “Customer Satisfaction”, which explains why you need to use the “lens of the customer” to understand the customer experience properly.
They also run through some of the techniques you can use to measure what matters most to customers, looking at pros and cons.
https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep9+-+Ch4+AskingTheRightQuestions.mp3
2018-11-2900 minTLF GemsEpisode 8: Top 10 Traits No.5: Take Action…quicklyTLF have identified 10 Traits that separate organisations which have world class customer experience from the rest.
In this episode, Greg and Stephen dig into the single thing which makes the most difference to top performers: actually doing something. What can you do to help your organisation act on customer research?
https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep8+-+TakeAction.mp3
2018-11-2200 minTLF GemsInsight Conference SpecialWe held our Customer Insight Conference on 7th November in London – thanks to those who came along and helped to make it a very successful day.
In this special episode Greg and I discuss the takeaways, and there’s also an interview with our guest speaker Andrew Davis. You can find more from Andrew on twitter at https://twitter.com/andrew_davis or on his website http://thinkingoutsidetheblog.com/
Some other things we mentioned were our guide to writing a research brief https://www.tlfresearch.com/customer-research-brief and the work on patient personas at Rotterdam Eye ho...2018-11-1500 minTLF GemsEpisode 7: Top 10 Traits No.4: Focus on Priorities for ImprovementTLF have identified 10 Traits that separate organisations which are world class at customer experience from the rest.
In this episode, Greg and Stephen talk about how important it is to focus on a small number of what we call “Priorities for Improvement”, to help your colleagues focus and your customers notice change.
https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep7+-+PFIs.mp3
2018-10-2600 minTLF GemsEpisode 6: Top 10 Traits No.3: Avoiding Paralysis by AnalysisTLF have identified 10 Traits that separate organisations which are world class at customer experience from the rest.
In this episode, Greg and Stephen discuss the trap of “Paralysis by Analysis”, and how to distinguish legitimate questions about your survey from time-wasting red herrings.
https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep6+-+AvoidingParalysisByAnalysis.mp3
2018-10-1700 minTLF GemsEpisode 5: Top 10 Traits No.2: Understanding Perception is RealityTLF have identified 10 Traits that separate organisations which are world class at customer experience from the rest.
In this episode, Greg and Stephen talk about getting everyone in your organisation to understand that “Perception is Reality” for customers, and why that can open up new ways to improve.
https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep5.mp3
2018-09-2100 minTLF GemsEpisode 4: Customer Satisfaction Ch. 3Greg and Stephen discuss chapter 3 of the book “Customer Satisfaction”, which starts with the question “Why isn’t customer satisfaction getting better, given all the work we’ve put into measuring it”. The secret is in getting some key decisions about your survey right.
https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep4.mp3
2018-08-2400 minTLF GemsEpisode 3: Top 10 Traits No. 1: Senior Management CommitmentTLF have identified 10 Traits that separate organisations which are world class at customer experience from the rest.
In this episode, Greg and Stephen talk about the importance of Senior Management Commitment to the customer.
https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/ep3.mp3
2018-07-2400 minTLF GemsEpisode 2: Customer Satisfaction Ch. 2Greg and Stephen discuss chapter 2 of the book “Customer Satisfaction”, this time looking at the benefits that businesses can get from focussing on customer satisfaction.
https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/ep2.mp3
2018-07-2400 minTLF GemsEpisode 1: Customer Satisfaction Ch. 1Join Greg and Stephen as they talk through the first chapter of “Customer Satisfaction; the customer experience through the customer’s eyes”.
This chapter’s all about dispelling some common myths.
https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/ep1.mp3
2018-07-1600 min
Twin Lakes Fellowship on SermonAudioTLF LectureA new MP3 sermon from First Presbyterian Church is now available on SermonAudio with the following details:
Title: TLF Lecture
Subtitle: Twin Lakes Fellowship
Speaker: David Strain
Broadcaster: First Presbyterian Church
Event: Conference
Date: 4/3/2018
Length: 44 min.2018-04-2044 min
Focused CompoundingEp 22. Tandy Leather Factory (TLF)In this episode, Andrew and Geoff talk about Tandy Leather Factory (TLF), a stock Geoff wrote about at Singular Diligence back in 2015.
www.focusedcompounding.com
Thanks for listening, and be sure to sign up using the promo code **Podcast** to get $10 off your monthly subscription price forever.
Contact Andrew at:
Twitter: @Focusedcompound
Email: Andrew@pilotswmg.com
Contact Geoff at:
Twitter: @GeoffGannon
Email: gannononinvesting@gmail.com
2018-04-1224 min
Podcast Traverser La Frontière : Voyage & ExpatriationTLF 061 : Une famille sort du cadre et teste le mode de vie « nomade digital »Une famille peut-elle travailler sur Internet et voyager à l'infini ?
Dans cette interview, retrouvez Christine et Patrice qui ont décidé d'opter pour une vie de nomade numérique et travaillent en voyageant avec leur enfant Logan.
Vous allez découvrir pourquoi ils ont quitté leur vie sédentaire, leur organisation pour voyager en famille, la scolarité de leur enfant ou encore comment ils financent ce mode de vie.
Écoutez tout de suite l'épisode (49 min) :
À propos de l'épisode #061 sur le nomadisme digital en famille
À plusieurs reprises, nous avons abordé le style de vie "nomade digital" sur le podcast de TLF, notamment...2017-02-1449 minPodcast Traverser La Frontière : Voyage & ExpatriationTLF 059 : Comment voyager à l’infini : les dessous de mon histoireEt si vous pouviez voyager, sans jamais vous arrêter ?
Pas d'invité pour cet épisode #059 du podcast. Je suis aux commandes pour vous raconter comment ces 8 dernières années m'ont permis de comprendre comment voyager à l'infini.
Vous allez découvrir les dessous de mon voyage au Canada, aux Philippines ou mon voyage à durée indéterminée de ces deux dernières années. Trois voyages pour trois leçons qui ont changé ma vie.
Écoutez tout de suite l'épisode (42 min) :
À propos de l'épisode #059 sur ma découverte du voyage infini
Il s'agit du résumé de l’épisode, sachez que...2017-01-1742 minPodcast Traverser La Frontière : Voyage & ExpatriationTLF 010 | Quitter son CDI et devenir freelancePour ce dixième épisode du podcast de Traverser La Frontière nous accueillons Anissa Filali, freelance en rédaction/traduction et blogueuse sur Nomad's heart.
Le métier de rédacteur ou traducteur est une activité qui permet aisément de travailler de n'importe où, nous en avions déjà parlé avec Anaïs dans l'épisode #001 du podcast. Anissa à donc choisi de quitter son CDI en janvier 2014 pour devenir freelance, elle nous raconte son parcours dans ce podcast.
Écoutez directement l'interview :
Ou téléchargez l'interview en mp3 (clic droit-enregistrer sous)
À propos de l'épisode #010
Devenir freelance est l'une des façons les...2015-02-0330 min