Shows
Customers First PodcastLeading Honestly with Clint RuschOn this episode of the Customer's First Podcast, host Tacey Atkinson welcomes Clint Rush, a multifaceted leader with an impressive background, including an award-winning executive, a decorated combat veteran, and a Lean Six Sigma Black Belt. We delve into Clint's journey, which began at the University of Wisconsin and then took a significant turn following the events of 9/11, which motivated him to join the Army. His military service paved the way for a diverse career in the private sector, including roles in operations, quality, business development, and more. Clint reflects on his transitions from military to civilian life and...2024-10-0832 minCustomers First PodcastLeading Honestly with Clint RuschOn this episode of the Customer's First Podcast, host Tacey Atkinson welcomes Clint Rush, a multifaceted leader with an impressive background, including an award-winning executive, a decorated combat veteran, and a Lean Six Sigma Black Belt. We delve into Clint's journey, which began at the University of Wisconsin and then took a significant turn following the events of 9/11, which motivated him to join the Army. His military service paved the way for a diverse career in the private sector, including roles in operations, quality, business development, and more. Clint reflects on his transitions from military to civilian life and...2024-10-0832 min
Customers First PodcastTacey Opens the Customers First Mailbag to Answer YOUR QuestionsOn this episode of the Customer's First Podcast, I, Your Chief MagicMaker, delve deep into the essence of customer experience and its profound importance in building successful businesses. As a brand experience curator, I aim to help organizations create enchanting experiences that resonate with people on a personal level. Today, I have the pleasure of addressing your questions directly from our Customer's First Boardroom. This special mailbag edition allows me to engage with you, my audience, and tackle pressing inquiries that undoubtedly reflect the thoughts of many. Our conversation begins with a poignant question from Laura C., who asks...2024-09-1725 minCustomers First PodcastTacey Opens the Customers First Mailbag to Answer YOUR QuestionsOn this episode of the Customer's First Podcast, I, Your Chief MagicMaker, delve deep into the essence of customer experience and its profound importance in building successful businesses. As a brand experience curator, I aim to help organizations create enchanting experiences that resonate with people on a personal level. Today, I have the pleasure of addressing your questions directly from our Customer's First Boardroom. This special mailbag edition allows me to engage with you, my audience, and tackle pressing inquiries that undoubtedly reflect the thoughts of many. Our conversation begins with a poignant question from Laura C., who asks...2024-09-1725 min
Customers First PodcastCustomers Experience and Acquisition with Trey RobinsonOn today's episode of the Customers First Podcast, Trey Robinson sits down with your host, Tacey Atkinson, to discuss his experiences in the financial services industry. He emphasizes strategies and the importance of customer experience and acquisition. He highlights the significance of integrating customer experience into growth strategies, focusing on solving customer pain points and building trust. Trey also shares a case study where improving customer experience increased client retention and acquisition. Furthermore, Trey delves into the role of company culture in shaping customer experiences, emphasizing the connection between employee satisfaction and customer satisfaction. He shares insights...2024-07-2329 minCustomers First PodcastCustomers Experience and Acquisition with Trey RobinsonOn today's episode of the Customers First Podcast, Trey Robinson sits down with your host, Tacey Atkinson, to discuss his experiences in the financial services industry. He emphasizes strategies and the importance of customer experience and acquisition. He highlights the significance of integrating customer experience into growth strategies, focusing on solving customer pain points and building trust. Trey also shares a case study where improving customer experience increased client retention and acquisition. Furthermore, Trey delves into the role of company culture in shaping customer experiences, emphasizing the connection between employee satisfaction and customer satisfaction. He shares insights...2024-07-2329 min
Customers First PodcastLeading in ALL Directions with Jesse McCulloughJesse McCullough, the founder of Keystone Pharmacy Insights and a leadership coach, joins Tacey Atkinson on the Customer's First Podcast to explore the essence of effective leadership and its crucial role in shaping communities. Jesse's passion for developing leaders shines through as he emphasizes the significance of influence over titles in defining leadership. Distinguishing between leadership and management, Jesse underscores the driving force of change and growth that leaders embody, contrasting with managers who focus on maintaining the status quo. Delving deeper into leadership, Jesse discusses leading in various directions within an organization - down, across, and...2024-07-1648 minCustomers First PodcastLeading in ALL Directions with Jesse McCulloughJesse McCullough, the founder of Keystone Pharmacy Insights and a leadership coach, joins Tacey Atkinson on the Customer's First Podcast to explore the essence of effective leadership and its crucial role in shaping communities. Jesse's passion for developing leaders shines through as he emphasizes the significance of influence over titles in defining leadership. Distinguishing between leadership and management, Jesse underscores the driving force of change and growth that leaders embody, contrasting with managers who focus on maintaining the status quo. Delving deeper into leadership, Jesse discusses leading in various directions within an organization - down, across, and...2024-07-1648 min
Customers First PodcastCrafting a Compelling Brand Identity with Amy KehsIn this episode of the Customer's First Podcast, host Tacey Atkinson is joined by brand strategist and communications expert Amy Kehs. Amy shares her journey of starting her own communications business almost 25 years ago, working with various industries, and finally niching down to focus on museums, which she is passionate about. Together, they delve into the importance of brand identity beyond just visual assets, emphasizing the significance of brand messaging in attracting and retaining customers. Amy highlights the key components of a brand kit, including mission, vision, values, brand story, and critical messages, stressing the need for...2024-07-0937 minCustomers First PodcastCrafting a Compelling Brand Identity with Amy KehsIn this episode of the Customer's First Podcast, host Tacey Atkinson is joined by brand strategist and communications expert Amy Kehs. Amy shares her journey of starting her own communications business almost 25 years ago, working with various industries, and finally niching down to focus on museums, which she is passionate about. Together, they delve into the importance of brand identity beyond just visual assets, emphasizing the significance of brand messaging in attracting and retaining customers. Amy highlights the key components of a brand kit, including mission, vision, values, brand story, and critical messages, stressing the need for...2024-07-0937 min
Customers First PodcastEveryone Deserves To Be Lead Well with Jesse McCulloughJoin us on this episode of the Customers First Podcast where host Tacey Atkinson welcomes leadership coach and Keystone Pharmacy Insights founder, Jesse McCullough, for a deep dive into the world of leadership and its profound impact on customer service and team dynamics. With a blend of personal anecdotes and actionable insights, Jesse shares his journey from pharmacist to leadership maestro, underscoring the importance of intentional leadership and the art and science behind it. He emphasizes the importance of leadership in various aspects of life, from work to personal relationships. He discusses the forbidden phrase of leadership...2024-05-0739 minCustomers First PodcastEveryone Deserves To Be Lead Well with Jesse McCulloughJoin us on this episode of the Customers First Podcast where host Tacey Atkinson welcomes leadership coach and Keystone Pharmacy Insights founder, Jesse McCullough, for a deep dive into the world of leadership and its profound impact on customer service and team dynamics. With a blend of personal anecdotes and actionable insights, Jesse shares his journey from pharmacist to leadership maestro, underscoring the importance of intentional leadership and the art and science behind it. He emphasizes the importance of leadership in various aspects of life, from work to personal relationships. He discusses the forbidden phrase of leadership...2024-05-0739 min
Customers First PodcastLeadership Includes Trust, Hope, Humility & Empathy with Rich LeveneIn this episode, Tacey is joined by the Founder of Dignity Leadership Consulting & Author of "You're Doing It Wrong, Stop Managing & Start Leading," Rich Levene. Rich discusses his journey from being a high producer to learning what true leadership is through his master's program. He emphasizes the importance of trust, hope, humility, and empathy in leadership and how building a culture of leadership within a business involves everyone, not just those in formal leadership roles. Tune in to hear more about Rich's rich insights and experiences in leadership and personal growth! Timestamps: 3:17: The I...2024-04-1629 minCustomers First PodcastLeadership Includes Trust, Hope, Humility & Empathy with Rich LeveneIn this episode, Tacey is joined by the Founder of Dignity Leadership Consulting & Author of "You're Doing It Wrong, Stop Managing & Start Leading," Rich Levene. Rich discusses his journey from being a high producer to learning what true leadership is through his master's program. He emphasizes the importance of trust, hope, humility, and empathy in leadership and how building a culture of leadership within a business involves everyone, not just those in formal leadership roles. Tune in to hear more about Rich's rich insights and experiences in leadership and personal growth! Timestamps: 3:17: The I...2024-04-1629 min
Customers First PodcastGiving a $#!+ with Neal WoodsonIn this episode of the Customers First Podcast, Tacey Atkinson hosts Neal Woodson, a teacher, coach, author, and speaker dedicated to putting people first in business. Neal believes workplaces and customer spaces should focus on helping people succeed. With decades of experience in various industries, Neal has written over 500 blog posts and two books, including his latest release, Giving a $#!+: How A Willingness to Be Inconvenienced Can Transform Your Business, Work, and Life. In this book, he provides readers with a plan for making businesses more human. Neal talks about the inspiration behind his book, "Giving a S...2024-04-0239 minCustomers First PodcastGiving a $#!+ with Neal WoodsonIn this episode of the Customers First Podcast, Tacey Atkinson hosts Neal Woodson, a teacher, coach, author, and speaker dedicated to putting people first in business. Neal believes workplaces and customer spaces should focus on helping people succeed. With decades of experience in various industries, Neal has written over 500 blog posts and two books, including his latest release, Giving a $#!+: How A Willingness to Be Inconvenienced Can Transform Your Business, Work, and Life. In this book, he provides readers with a plan for making businesses more human. Neal talks about the inspiration behind his book, "Giving a S...2024-04-0239 min
Customers First PodcastRevisit of the Most Talked About Episode of 2023: The Building Blocks of a Customer Experience Strategy with Annette FranzEpisode 92 Revisited as The #1 Shared & Discussed of 2023 Join Tacey and her special guest, Author, Speaker and CEO of CX Journey Inc., Annette Franz, as they discuss "The Building Blocks of a Customer Experience Strategy." Annette has nearly three decades of experience inspiring and elevating organizations and teams. Between Annette and Tacey, this episode brings you over seven decades of experience building teams and organizations to become customer-centric. Annette defines what customer-centric and employee-centric mean and how employee experience ultimately drives the customer experience. She also explains how we go about building a...2024-03-2634 minCustomers First PodcastRevisit of the Most Talked About Episode of 2023: The Building Blocks of a Customer Experience Strategy with Annette FranzEpisode 92 Revisited as The #1 Shared & Discussed of 2023 Join Tacey and her special guest, Author, Speaker and CEO of CX Journey Inc., Annette Franz, as they discuss "The Building Blocks of a Customer Experience Strategy." Annette has nearly three decades of experience inspiring and elevating organizations and teams. Between Annette and Tacey, this episode brings you over seven decades of experience building teams and organizations to become customer-centric. Annette defines what customer-centric and employee-centric mean and how employee experience ultimately drives the customer experience. She also explains how we go about building a...2024-03-2634 min
Customers First PodcastYour Promise is Not Your Mission or Vision with Pete MohrOn today's episode of the Customer's First Podcast, Tacey's guest is Pete Mohr, who shared his journey in entrepreneurship for over 30 years. Pete owns two footwear stores in Ontario (Shoetopia) and his Simplifying Entrepreneurship coaching business. He's implementing the tools and frameworks he speaks to within his own businesses—it's not just theory! Pete emphasized the importance of having a well-defined promise, aligning processes to the promise, and empowering employees to make decisions based on the promise. He discussed the significance of effective communication, process management, and accountability in business growth. Pete also shared personal experiences, including us...2024-03-1936 minCustomers First PodcastYour Promise is Not Your Mission or Vision with Pete MohrOn today's episode of the Customer's First Podcast, Tacey's guest is Pete Mohr, who shared his journey in entrepreneurship for over 30 years. Pete owns two footwear stores in Ontario (Shoetopia) and his Simplifying Entrepreneurship coaching business. He's implementing the tools and frameworks he speaks to within his own businesses—it's not just theory! Pete emphasized the importance of having a well-defined promise, aligning processes to the promise, and empowering employees to make decisions based on the promise. He discussed the significance of effective communication, process management, and accountability in business growth. Pete also shared personal experiences, including us...2024-03-1936 min
Customers First PodcastThe Value of Succession & Exit Strategies with Laurie BarkmanIn this episode of the Customer's First Podcast, host Tacey Atkinson interviews Laurie Barkman, a business transition and acquisition expert. As a mergers and acquisitions advisor, Laurie provides a structured process for business owners to plan successful company transitions. Laurie is the author of "The Business Transition Handbook: How to Avoid Succession Pitfalls and Create Valuable Exit Options." This book demystifies the often overwhelming exit process, guiding business owners to consider leaving their ventures or beginning to think about their next steps. Laurie discusses the significance of succession planning and how it can positively impact s...2024-03-1236 minCustomers First PodcastThe Value of Succession & Exit Strategies with Laurie BarkmanIn this episode of the Customer's First Podcast, host Tacey Atkinson interviews Laurie Barkman, a business transition and acquisition expert. As a mergers and acquisitions advisor, Laurie provides a structured process for business owners to plan successful company transitions. Laurie is the author of "The Business Transition Handbook: How to Avoid Succession Pitfalls and Create Valuable Exit Options." This book demystifies the often overwhelming exit process, guiding business owners to consider leaving their ventures or beginning to think about their next steps. Laurie discusses the significance of succession planning and how it can positively impact s...2024-03-1236 min
Customers First PodcastRise to Your Potential with Special Guest Nick HutchisonIn this episode, Tacey Atkinson welcomes Nick Hutchison, the visionary force behind BookThinkers, to discuss the importance of reading and how it can serve our future selves. They begin by sharing their favourite books and experiences that have influenced their mindset and approach to life. Nick emphasizes the value of prioritizing reading and shares strategies for fitting it into our busy schedules. He suggests replacing low-impact activities like scrolling on social media or watching Netflix with just 15 minutes of reading each day. By doing so, we can read a book every month and benefit from the wisdom and knowledge...2024-01-2338 minCustomers First PodcastRise to Your Potential with Special Guest Nick HutchisonIn this episode, Tacey Atkinson welcomes Nick Hutchison, the visionary force behind BookThinkers, to discuss the importance of reading and how it can serve our future selves. They begin by sharing their favourite books and experiences that have influenced their mindset and approach to life. Nick emphasizes the value of prioritizing reading and shares strategies for fitting it into our busy schedules. He suggests replacing low-impact activities like scrolling on social media or watching Netflix with just 15 minutes of reading each day. By doing so, we can read a book every month and benefit from the wisdom and knowledge...2024-01-2338 min
Customers First Podcast"How High Performing Teams use Trust to Build Relationships." with Special Guest: Natalie Doyle OldfieldWelcome back, Magic Makers, to the Customer's First Podcast. I'm Tacey Atkinson, your host and customer experience curator. In this episode, we welcomed Natalie Doyle-Oldfield, holder of a Masters in Communication, entrepreneur, author, and a 2023 nominee for the RBC Canadian Women's Entrepreneur Award, to the boardroom. Natalie shared her fascinating journey with us, detailing her transition from marketing roles in the IT industry to founding her company, Successory Trust. She highlighted the importance of customer research and her experience taking on sales responsibilities during the 2008 market crash. Natalie's curiosity about how customers decide to buy l...2023-12-2639 minCustomers First Podcast"How High Performing Teams use Trust to Build Relationships." with Special Guest: Natalie Doyle OldfieldWelcome back, Magic Makers, to the Customer's First Podcast. I'm Tacey Atkinson, your host and customer experience curator. In this episode, we welcomed Natalie Doyle-Oldfield, holder of a Masters in Communication, entrepreneur, author, and a 2023 nominee for the RBC Canadian Women's Entrepreneur Award, to the boardroom. Natalie shared her fascinating journey with us, detailing her transition from marketing roles in the IT industry to founding her company, Successory Trust. She highlighted the importance of customer research and her experience taking on sales responsibilities during the 2008 market crash. Natalie's curiosity about how customers decide to buy l...2023-12-2639 min
Customers First PodcastMaking the Customer the Hero of the Story with Special Guest Joel KlettkeIn this episode of the Customers First Podcast, your host, Tacey Atkinson, welcomes Joel Klettke to the boardroom. Joel is the Founder of Case Study Buddy, a company that helps you share your customers success stories with the world. Joel shares his background and how he ended up starting his own business. He explains that he initially worked as a freelancer focusing on content writing but later shifted his focus to conversion copywriting. He then talks about how he got into the case study business after being asked by a client to create customer success stories. Joel...2023-12-1935 minCustomers First PodcastMaking the Customer the Hero of the Story with Special Guest Joel KlettkeIn this episode of the Customers First Podcast, your host, Tacey Atkinson, welcomes Joel Klettke to the boardroom. Joel is the Founder of Case Study Buddy, a company that helps you share your customers success stories with the world. Joel shares his background and how he ended up starting his own business. He explains that he initially worked as a freelancer focusing on content writing but later shifted his focus to conversion copywriting. He then talks about how he got into the case study business after being asked by a client to create customer success stories. Joel...2023-12-1935 min
Customers First Podcast"Jumpstart Your Workplace Culture, with special Guest Eric StoneIn this episode of the Customers First Podcast, Tacey is joined by Eric Stone, founder of ClearPath Ventures and author of "Jumpstart Your Workplace Culture: A Roadmap for Igniting High Performance." We discuss the importance of aligning values and behaviors in workplace culture, debunking the myth that it's solely an HR function. We explore communication, measuring culture, and the role of "culture carriers." We touch on remote work challenges and the shifting workplace culture landscape. Timestamps 0:00:14 Introducing the Customers First Podcast with Tacey Atkinson 0:02:06 Transitioning from Enterprise to Speaking and Consulting 0:04:14 Importance of Employee Engagement in Customer...2023-12-1233 minCustomers First Podcast"Jumpstart Your Workplace Culture, with special Guest Eric StoneIn this episode of the Customers First Podcast, Tacey is joined by Eric Stone, founder of ClearPath Ventures and author of "Jumpstart Your Workplace Culture: A Roadmap for Igniting High Performance." We discuss the importance of aligning values and behaviors in workplace culture, debunking the myth that it's solely an HR function. We explore communication, measuring culture, and the role of "culture carriers." We touch on remote work challenges and the shifting workplace culture landscape. Timestamps 0:00:14 Introducing the Customers First Podcast with Tacey Atkinson 0:02:06 Transitioning from Enterprise to Speaking and Consulting 0:04:14 Importance of Employee Engagement in Customer...2023-12-1233 min
Customers First Podcast"Effective Leadership Isn't As Hard As We Think", with Special Guest Dr. Andy NeillieIn this episode of the Customers First Podcast, Dr. Andy Neillie joins Tacey to discuss effective leadership qualities. We explore the distinction between managers and leaders, the importance of company culture, and the concept of servant leadership. Dr. Neillie shares his four Cs of good leadership: conviction, competence, character, and covenant. We emphasize the need for balance and building trust with the team. The episode ends with a reminder to create exceptional customer experiences and a free ebook offer on leadership communication skills. Timestamps: 0:00:15 Introduction to the Customers First Podcast 0:02:43 Dr. Andy Neillie's d...2023-12-0533 minCustomers First Podcast"Effective Leadership Isn't As Hard As We Think", with Special Guest Dr. Andy NeillieIn this episode of the Customers First Podcast, Dr. Andy Neillie joins Tacey to discuss effective leadership qualities. We explore the distinction between managers and leaders, the importance of company culture, and the concept of servant leadership. Dr. Neillie shares his four Cs of good leadership: conviction, competence, character, and covenant. We emphasize the need for balance and building trust with the team. The episode ends with a reminder to create exceptional customer experiences and a free ebook offer on leadership communication skills. Timestamps: 0:00:15 Introduction to the Customers First Podcast 0:02:43 Dr. Andy Neillie's d...2023-12-0533 min
Customers First Podcast"Storytelling Must Start on the Inside of Your Company First." with special guest: Ben BakerJoin Tacey and her special guest, author, podcaster and international speaker, Ben Baker, as they discuss today's topic: "Storytelling Must Start on the Inside of Your Company First." Tacey and Ben discuss how communication at every level of the organization is critical for everyone to understand and positively impact your business goals. Your team needs to understand what the top of the mountain looks like, how they affect that result, and what is in it for them when you achieve it. From your hiring process to the customer experience, excellent communication is the key to every step t...2023-11-2832 minCustomers First Podcast"Storytelling Must Start on the Inside of Your Company First." with special guest: Ben BakerJoin Tacey and her special guest, author, podcaster and international speaker, Ben Baker, as they discuss today's topic: "Storytelling Must Start on the Inside of Your Company First." Tacey and Ben discuss how communication at every level of the organization is critical for everyone to understand and positively impact your business goals. Your team needs to understand what the top of the mountain looks like, how they affect that result, and what is in it for them when you achieve it. From your hiring process to the customer experience, excellent communication is the key to every step t...2023-11-2832 min
Customers First Podcast"How to Humanize Customer Experience Through Creativity." with Special Guest, Author and Creativity-Awareness Educator Michaell MagrutscheJoin Tacey and her special guest, Author and Creativity-Awareness Educator Michaell Magrutsche, as they discuss "How to Humanize Customer Experience Through Creativity." Through years of research, Michaell shares how customer experience is a unique part of human growth. How micromanaging a team does not work, and the negative results of that type of leadership. Michaell and Tacey talk about how the power is in the people, not the brand, and how that can increase morale and authenticity value with your customers and help your team gel harmoniously together. Business reflects through its leaders and teams...2023-04-1847 minCustomers First Podcast"How to Humanize Customer Experience Through Creativity." with Special Guest, Author and Creativity-Awareness Educator Michaell MagrutscheJoin Tacey and her special guest, Author and Creativity-Awareness Educator Michaell Magrutsche, as they discuss "How to Humanize Customer Experience Through Creativity." Through years of research, Michaell shares how customer experience is a unique part of human growth. How micromanaging a team does not work, and the negative results of that type of leadership. Michaell and Tacey talk about how the power is in the people, not the brand, and how that can increase morale and authenticity value with your customers and help your team gel harmoniously together. Business reflects through its leaders and teams...2023-04-1847 minCustomers First Podcast"The Building Blocks of a Customer Experience Strategy." With Special Guest, Author, Speaker and CEO of CX Journey Inc., Annette FranzJoin Tacey and her special guest, Author, Speaker and CEO of CX Journey Inc., Annette Franz, as they discuss "The Building Blocks of a Customer Experience Strategy." Annette has nearly three decades of experience inspiring and elevating organizations and teams. Between Annette and Tacey, this episode brings you over seven decades of experience building teams and organizations to become customer-centric. Annette defines what customer-centric and employee-centric mean and how employee experience ultimately drives the customer experience. She also explains how we go about building and strengthening that connection. Annette covers some o...2023-03-0734 minCustomers First Podcast"The Building Blocks of a Customer Experience Strategy." With Special Guest, Author, Speaker and CEO of CX Journey Inc., Annette FranzJoin Tacey and her special guest, Author, Speaker and CEO of CX Journey Inc., Annette Franz, as they discuss "The Building Blocks of a Customer Experience Strategy." Annette has nearly three decades of experience inspiring and elevating organizations and teams. Between Annette and Tacey, this episode brings you over seven decades of experience building teams and organizations to become customer-centric. Annette defines what customer-centric and employee-centric mean and how employee experience ultimately drives the customer experience. She also explains how we go about building and strengthening that connection. Annette covers some o...2023-03-0734 minCustomers First PodcastGrab your cup of tea and pull up a chair in the Boardroom with Tacey.Join Tacey on this Solo Episode Grab a Cup of Tea, and Let's Catch Up! It's been a few weeks since Tacey checked in; she catches you up on all the great conversations she's had since you last met. Through this short episode recap, Tacey shares her thoughts on the recent conversations and people she has been fortunate to meet. Grab your cup of tea and pull up a chair in the Boardroom with Tacey. Tacey's Contact Information, Website and Social Media Links are all on...2023-02-2810 minCustomers First PodcastGrab your cup of tea and pull up a chair in the Boardroom with Tacey.Join Tacey on this Solo Episode Grab a Cup of Tea, and Let's Catch Up! It's been a few weeks since Tacey checked in; she catches you up on all the great conversations she's had since you last met. Through this short episode recap, Tacey shares her thoughts on the recent conversations and people she has been fortunate to meet. Grab your cup of tea and pull up a chair in the Boardroom with Tacey. Tacey's Contact Information, Website and Social Media Links are all on...2023-02-2810 minCustomers First Podcast"Building a Company Culture that Puts the Customer First", with Special Guest, Founder & CEO of Lone Fir Creative, Tyler Pigott.Join Tacey and her special guest, Founder & CEO of Lone Fir Creative, Tyler Pigott, as they discuss "Building a Company Culture that Puts the Customer First." They delve into the importance of looking at the entire company culture to tune in and refine the customer experience. It all starts with taking care of your team and putting them in the best role for them and you to succeed. And when that magic happens, the customer wins as well. Tyler loves to help people see around the corners, identify challenges and solve problems and h...2023-02-2137 minCustomers First Podcast"Building a Company Culture that Puts the Customer First", with Special Guest, Founder & CEO of Lone Fir Creative, Tyler Pigott.Join Tacey and her special guest, Founder & CEO of Lone Fir Creative, Tyler Pigott, as they discuss "Building a Company Culture that Puts the Customer First." They delve into the importance of looking at the entire company culture to tune in and refine the customer experience. It all starts with taking care of your team and putting them in the best role for them and you to succeed. And when that magic happens, the customer wins as well. Tyler loves to help people see around the corners, identify challenges and solve problems and h...2023-02-2137 minCustomers First PodcastClear, Concise Messaging Everywhere with Special Guest Amy Kehs, Owner of Kehs CommunicationsJoin Tacey and special guest, Customers First alum, PR Expert Amy Kehs as they discuss the important of clear, concise and consistent messaging across the board. They delve into the importance of regular messaging audits to be sure your words are consistent on all the platforms you interact with. The potential and existing customer will walk away if you confuse them with your words. Make them the hero of your story and how you are unique to help them. Amy updates us on where her business is headed and how that has affected her messaging as...2023-01-3132 minCustomers First PodcastClear, Concise Messaging Everywhere with Special Guest Amy Kehs, Owner of Kehs CommunicationsJoin Tacey and special guest, Customers First alum, PR Expert Amy Kehs as they discuss the important of clear, concise and consistent messaging across the board. They delve into the importance of regular messaging audits to be sure your words are consistent on all the platforms you interact with. The potential and existing customer will walk away if you confuse them with your words. Make them the hero of your story and how you are unique to help them. Amy updates us on where her business is headed and how that has affected her messaging as...2023-01-3132 minCustomers First PodcastExciting Announcements about Customers First, You'll want to mark Jan. 22nd, 2023 on Your Calendar!The last couple of years have brought about some amazing changes for all of us. Customers First has as well. “I recently relocated to the Halifax area to fulfill a promise I made to my late father. I promised that I would establish my business and give back to the community he loved,” said CEO and founder, Tacey Atkinson. “He has been the inspiration for Customer’s First. He instilled in me at an early age, how important customer relationships are to businesses and their communities.” Join Tacey for this solo episode as she discusses exciting a...2023-01-1709 minCustomers First PodcastExciting Announcements about Customers First, You'll want to mark Jan. 22nd, 2023 on Your Calendar!The last couple of years have brought about some amazing changes for all of us. Customers First has as well. “I recently relocated to the Halifax area to fulfill a promise I made to my late father. I promised that I would establish my business and give back to the community he loved,” said CEO and founder, Tacey Atkinson. “He has been the inspiration for Customer’s First. He instilled in me at an early age, how important customer relationships are to businesses and their communities.” Join Tacey for this solo episode as she discusses exciting a...2023-01-1709 minCustomers First PodcastCreating Your Word Story, with Special Guest Angie RobinsonJoin Tacey and her Special Guest, Facilitator & Certified Life Coach for Leaders, Angie Robinson. Today's Topic: Creating Your Word Story. Angie and I discuss how we utilize choosing a word to guide us for the upcoming year and how it can impact every decision we make. The joys of looking back on a word story to see how it shaped your growth and development. It is a practice I strongly believe in, and Angie teaches the process with such care that you will want to join us and create your word story. 2023-01-1029 minCustomers First PodcastCreating Your Word Story, with Special Guest Angie RobinsonJoin Tacey and her Special Guest, Facilitator & Certified Life Coach for Leaders, Angie Robinson. Today's Topic: Creating Your Word Story. Angie and I discuss how we utilize choosing a word to guide us for the upcoming year and how it can impact every decision we make. The joys of looking back on a word story to see how it shaped your growth and development. It is a practice I strongly believe in, and Angie teaches the process with such care that you will want to join us and create your word story. 2023-01-1029 min
Customers First PodcastThe Importance of Excellence in Customer Service with Special Guest Hank Ebeling. Join Tacey and her Special Guest, Author of Crushing the Competition with Service, Hank Ebeling. Today's Topic: The Importance of Excellence in Customer Service. There is so much competition out there today; the one thing that they can't replicate is how you make people feel when interacting with your brand. Good or bad, it's the thing that uniquely belongs to you, so make it the most magical experience you can use so that your guests keep returning for more. Today we discuss strategies to make that happen. Tune in for tips to create...2023-01-0328 minCustomers First PodcastThe Importance of Excellence in Customer Service with Special Guest Hank Ebeling. Join Tacey and her Special Guest, Author of Crushing the Competition with Service, Hank Ebeling. Today's Topic: The Importance of Excellence in Customer Service. There is so much competition out there today; the one thing that they can't replicate is how you make people feel when interacting with your brand. Good or bad, it's the thing that uniquely belongs to you, so make it the most magical experience you can use so that your guests keep returning for more. Today we discuss strategies to make that happen. Tune in for tips to create...2023-01-0328 minCustomers First PodcastThis Week Tacey Answers Listeners QuestionsJoin Tacey this week for episode 62 (which is pretty cool I am doing solo when I was born in 1962, lol) I am answering listeners questions on my own this week. Have questions you would like me to answer on air next time, email me at tacey@taceyatkinson.com or DM me on social media. All the links can be found at www.taceyatkinson.com2022-08-0914 minCustomers First PodcastThis Week Tacey Answers Listeners QuestionsJoin Tacey this week for episode 62 (which is pretty cool I am doing solo when I was born in 1962, lol) I am answering listeners questions on my own this week. Have questions you would like me to answer on air next time, email me at tacey@taceyatkinson.com or DM me on social media. All the links can be found at www.taceyatkinson.com2022-08-0914 minCustomers First PodcastCreating Authentic Messaging That Sells! With Special Guest: PR Expert: Amy KehsJoin Tacey and Customers First Regular: Amy Kehs Owner of Kehs Communication as they discuss "Creating Authentic Messaging That Sells" Timestamp: 12:34: Consistency Timestamp: 19:41: Metric Tracking Timestamp: 22:44: Declaring Your Expertise. Amy's Contact Information: Instagram: @kehscomm Facebook: @kehscommunications and email Amy to get her tip sheet discussed this week at amy@amykehs.com Tacey's Contact info either on the episode website above or on Instagram @taceyatkinson 2022-07-0545 minCustomers First PodcastCustomer Service, Compassion & Support during the Grief Process! Join Tacey & Her Special Guest: Founder and CEO of Journey to Grateful : Tim Bigonia, as they discuss Customer Service, Compassion & Support during the Grief Process! Timestamp: 01:01: Tim's Story Timestamp: 23:18: Building relationships with Kindness & Compassion Tim's Contact Information: @journeytograteful (FB and Insta) tim@journeytograteful.com (email) www.journeytograteful.com (website) Tacey's Contact information on episode website and at @tacey.atkinson on social media2022-06-2855 minCustomers First PodcastCustomer Service, Compassion & Support during the Grief Process! Join Tacey & Her Special Guest: Founder and CEO of Journey to Grateful : Tim Bigonia, as they discuss Customer Service, Compassion & Support during the Grief Process! Timestamp: 01:01: Tim's Story Timestamp: 23:18: Building relationships with Kindness & Compassion Tim's Contact Information: @journeytograteful (FB and Insta) tim@journeytograteful.com (email) www.journeytograteful.com (website) Tacey's Contact information on episode website and at @tacey.atkinson on social media2022-06-2855 minCustomers First PodcastBuilding Your Audience & Email List With Special Guest Russell NoheltyJoin Tacey and her special guest: author, publisher and speaker: Russell Nohelty as they discuss How to grow both your audience and your mailing list from scratch. Timestamp: 01:47: Russell's story Timestamp: 09:30: Value Ladders Timestamp: 16:24: List Segmentation Find Russell @russellnohelty on Twitter & Facebook Link to Russell's free gift: https://tinyurl.com/4pkbn6s5 find Tacey @taceyatkinson on all the platforms2022-06-2149 minCustomers First PodcastCultivating Relationships with Compassion & Curiosity With Special Guest Angie RobinsonJoin Tacey Atkinson from Customers First and her returning special guest Business Coach and Consultant Angie Robinson as they discuss how to cultivate deeper business relations with your team and customers through compassion and curiosity. Timestamp: 02:42: Compassion & Curiosity as skills to build better relationships Timestamp: 14:59: Compassion don't eliminate accountability 17:35: Angie's Speed Round Angie's Contact Info: Instagram:@angierobinsoncoaching Website: www.angie-robinson.com2022-06-1423 minCustomers First PodcastCultivating Relationships with Compassion & Curiosity With Special Guest Angie RobinsonJoin Tacey Atkinson from Customers First and her returning special guest Business Coach and Consultant Angie Robinson as they discuss how to cultivate deeper business relations with your team and customers through compassion and curiosity. Timestamp: 02:42: Compassion & Curiosity as skills to build better relationships Timestamp: 14:59: Compassion don't eliminate accountability 17:35: Angie's Speed Round Angie's Contact Info: Instagram:@angierobinsoncoaching Website: www.angie-robinson.com2022-06-1423 minCustomers First PodcastShaping Your Business & Community to the Customers Wants & Needs With Special Guest Brittnee Belt, Owner of My Magical Disney ShopperJoin Tacey and this weeks special guest: Brittnee Belt, Owner of My Magical Disney Shopper, as they discuss the importance of sharping your business and community around the customers wants and needs. Timestamp: 00:059: Brittnee's Story Timestamp: 07:47: Being Everyone Online Authentically Timestamp: 11:31: Connecting with People Timestamp: 21:42: Brittnee's Speed Round Brittnee's Contact Information: https://bio.link/disneymagic https://www.youtube.com/c/MyMagicalDisneyShopper/videos Tacey's Social Media Links: https://customersfirst.libsyn.com 2022-06-0729 minCustomers First PodcastBuilding a Customer Experience Through Their Story With Special Guest Dreamatizer DelaneJoin Tacey as she welcomes Artist, Goldsmith, Author and Dreamatizer Delane as they discuss how to build a customer experience through their story. Timestamp: 00:48: Delane's Journey Timestamp: 10:56: Connecting on a Human Level Timestamp: 21:11: Delane's Speed Round Delane's Contact Information: Website: delane.ca Social handles IG: delanecooper Facebook: delanejewellery Clubhouse: delanecooper Tacey's Contact Information is on the episode website and @taceyatkinson on Instagram 2022-05-1028 minCustomers First PodcastSimplifying Customer Journey Mapping With Returning Special Guest Samantha IrwinJoin Tacey and her Special Guest Samantha Irwin Owner of Kaizen Coaching and Consulting as they discuss, "Simplifying Customer Journey Mapping" Journey mapping doesn't have to be difficult. Samantha breaks down easy ways to think about the journey and put the customer first. Samanthas contact info: Website: www.kaizen.zone LinkedIn: @samanthairwin New Freebie from Samantha: https://tinyurl.com/5n94ctxc All Tacey's contact info is on the episode website & Instagram is @taceyatkinson2022-05-0345 minCustomers First PodcastSupporting Your Team from Hiring Onward With Special Guest Samantha IrwinJoin Tacey and her Special Guest Samantha Irwin Owner of Kaizen Coaching and Consulting as they discuss "Supporting your team from hiring onward" Timestamp: 02:22: Three mistakes to avoid when hiring customer service staff Timestamp: 18:45: How to support people after onboarding Timestamp: 23:11: Samantha's Speed Round: 23:11 Samantha's Contact Information: Website: www.kaizen.zone LinkedIn: @samanthairwin Freebie from Samantha: https://view.flodesk.com/pages/6148f9a5bc3eea86ee42e75d All Tacey's contact info is on the episode website Instagram is @taceyatkinson2022-04-2630 minCustomers First Podcast8 Foundational Pieces to a Sustainable Business! With Special Guest Tammy JohnstonJoin Tacey and her special guest Tammy Johnston from KSA Business as they discuss 8 Foundations Pieces to a Sustainable Business. Timestamp:00:50: Tammy's Story Timestamp:03:36: The 8 Foundational Pieces Timestamp:29:17: You're Not Profitable If You're Not Paying Yourself! Timestamp: Tammy's Speed Round Tammy's Contact Info: Instagram: @ksa.business LinkedIn: @thetammyjohnston And Tammy's Free Gift: https://ksabusiness.ca/gift/ Tacey's Contact Info on the episode website or www.taceyatkinson.com2022-04-1236 minCustomers First PodcastBusiness Events Don’t Have To Be Boring! With Special Guest Cari BruntonJoin Tacey and her special guest Cari Brunton from Red Bucket Events as they discuss ways to engage and inspire your event guests. Timestamp: 00:55: Cari's Story Timestamp: 02:50: Foundations to a Great Event Timestamp: 18:32: Technology Strides in the Event Space Timestamp: 27:29: Car's Speed Round Cari's Contact Info: Website: http://www.redbucketevents.com/ Free Gift: http://redbucketevents.com/forecast Social links Facebook https://www.facebook.com/redbucketevents Instagram https://www.instagram.com/redbucketevents/ LinkedIn (RBE) https://www.linkedin.com/company/19103626 Al...2022-04-0536 minCustomers First PodcastHow Creative Service Providers Can Utilize the Customer Journey With Special Guest Kathryn RobertsJoin Tacey Atkinson from Customers First and her special guest Kathryn Roberts as they discuss different ways the customer journey effects the creative service provider. Timestamp: 00:52: Kathryns' Journey Timestamp: 04:58: How creatives can utilize the customer journey Timestamp: 10:40: Short Attention Span VS Short Memory Timestamp: 20:47: Kathryns' Speed Round Taceys' Contact Info : Instagram: @taceyatkinson Kathryns' Contact Information: Instagram @kathryn.servicescoach Website: www.questfor47.com Kathryns' Free Gift: https://bit.ly/NurtureAccelerator 2022-03-2927 minCustomers First PodcastHow Creative Service Providers Can Utilize the Customer Journey With Special Guest Kathryn RobertsJoin Tacey Atkinson from Customers First and her special guest Kathryn Roberts as they discuss different ways the customer journey effects the creative service provider. Timestamp: 00:52: Kathryns' Journey Timestamp: 04:58: How creatives can utilize the customer journey Timestamp: 10:40: Short Attention Span VS Short Memory Timestamp: 20:47: Kathryns' Speed Round Taceys' Contact Info : Instagram: @taceyatkinson Kathryns' Contact Information: Instagram @kathryn.servicescoach Website: www.questfor47.com Kathryns' Free Gift: https://bit.ly/NurtureAccelerator 2022-03-2927 minCustomers First PodcastBrand Clarity To Best Serve Your Ideal Customers With Special Guest Marlita Hill New Episode Dropped Today! Join Tacey & Her Special Guest Author, Speaker & Consultant, Marlita Hill. Topic: Brand Clarity To Best Serve Your Ideal Customers. Timestamp: 00:54: Marlita's Story Timestamp: 11:53: How to use this information to best serve your customers Timestamp: 16:27: You can't be all things to all people Timestamp: 23:22: Marlita's Speedround Marlita's Contact Information: Instagram: thenichenailer Free Course from Marlita: http://nailthatniche.com Facebook: iammarlitahill Tacey's Contact information is on the episode website2022-03-2230 minCustomers First PodcastImportance of Customer Journey Mapping With Special Guest Stacy Sherman Join Tacey & Her Special Guest Stacy Sherman owner - DOING CX RIGHT! As they discuss The Importance of Customer Journey Mapping! Timestamp: 00:53: Stacy's Story Timestamp: 04:14: Customer Journey Mapping Timestamp: 10:02: Best Practices Timestamp: 21:39: Stacy's Speed Round Stacy's Contact Information: LinkedIn: stacysherman Instagram: @doingcxright Website: https://doingcxright.com Tacey's Contact Information is all on the episode website: https://customersfirst.libsyn.com 2022-03-1527 minCustomers First PodcastThe What, Why and How behind Your Brand Voice With Special Guest Amy Kehs Owner of Kehs CommunicationsJoin Tacey and Customers First Public Relations Guru, Amy Kehs owner of Kehs Communications and they discuss The What, Why and How of your brand voice. Timestamp: 01:287: What is Brand Voice? Timestamp: 06:04: Brand Voice vs Brand Tone Timestamp: 11:39: Brand Voice Charting Timestamp: 15:53: Content Audits to Match your Brand Voice Timestamp: 21:48: Amy's Speed Round Amy's Contact Info: Instagram: @kehscomm Website: www.amykehs.com Tacey's Contact Info: find all links on the episode site: https://customersfirst.libsyn.com2022-03-0830 minCustomers First PodcastOpen Wide and Let's Have Some Fun! With Special Guest Dental Hygienist Katie LaughlinJoin Tacey and Her special guest, dental Hygienist Katie Laughlin. Katie describes how her practice is making visits fun through education and relationship building. Timestamp: 00:55: Katie's Story Timestamp: 05:22: Developing Trust Timestamp: 15:09: Low Employee & Patient Turnover Timestamp: 17:38: Katie's Speed Round Katie's Contact Information: Instagram: @getawaysbyk. Tacey's contact information is on the episode website listed above.2022-02-2223 minCustomers First PodcastLeadership, Mentorship and How They Affect Customer Service With Special Guest James Elliott of High Adventure LeadershipJoin Tacey and James Elliott owner of High Adventure Leadership as they discuss Leadership, Mentorship and how those affect Customer Service. Timestamp: 00:53: James Story Timestamp: 10:35: Defining Mentorship Timestamp: 23:50: James Speed Round James contact information: Website: www.highadventureleadership.com LinkedIn: https://www.linkedin.com/in/james-elliott-5552b87/ Tacey's contact information is on the episode website, link above 2022-02-0833 minCustomers First PodcastA Dog's Life: Exercise, Mental Stimulation & Socialization. With Special Guest Christine Morrison, Owner Black Dog Day CareJoin Tacey and her special Guest Christine Morrison, Owner of Black Dog Day Care and they discuss the joys and challenges of running a doggie day care and how those can help you in many other areas of business. Timestamp: 00:54: Christine's animal history Timestamp: 06:40: USA spends $3.65 Billion per year Timestamp: 10:56: Exercise, mental Stimulation & Socialization Timestamp: 25:33: Christine's Speed Round Christine's Contact Information: Facebook, TicTok & Instagram: @BlackDog Petsitting LinkedIn: Christine Tildsley Morrison Nextdoor: BlackDog Petsitting Website: BlackDogDayCare.info Tacey's contact information on the podcast website, link above2022-02-0130 minCustomers First PodcastCreating Magical Customer Experiences Through The World of Magic With Special Guest Magician Kris SheppardJoin Tacey and Kris as they discuss ways to put "magic" into your customer that Kris has learned through the World of Magic. Timestamp: 01:03: What magic means to Kris Timestamp: 07:55: Giving a 100% Money Back Guarantee Timestamp: 23:15: Magic Trick for the Listeners Kris's contact information: Website: www.krissheppard.com also: www.tradeshowtrafficmagic.com Instagram: @krissheppard Twitter: @krissheppard Tacey's contact info is on the episode website, click above2022-01-2529 minCustomers First PodcastEmpowering Your Team To Deliver a Magical Experience With Special Guest Samantha IrwinJoin Tacey and her Special Guest Samantha Irwin from Kaizen Business Coaching as they discuss ways to empower your team to greatness. Timestamp: 01:02: Samantha's Story Timestamp: 14:50: The Power of the Frontline Team Timestamp: 21:45: Connecting the Community Timestamp: Samantha's Speed Round Samantha's contact info: LinkedIn: https://www.linkedin.com/in/samanthairwin/ Free PDF: www.kaizen.zone/businesshealthcheck Tacey's Instagram: @tacey.atkinson2022-01-1132 minCustomers First PodcastEmpowering Your Team To Deliver a Magical Experience With Special Guest Samantha IrwinJoin Tacey and her Special Guest Samantha Irwin from Kaizen Business Coaching as they discuss ways to empower your team to greatness. Timestamp: 01:02: Samantha's Story Timestamp: 14:50: The Power of the Frontline Team Timestamp: 21:45: Connecting the Community Timestamp: Samantha's Speed Round Samantha's contact info: LinkedIn: https://www.linkedin.com/in/samanthairwin/ Free PDF: www.kaizen.zone/businesshealthcheck Tacey's Instagram: @tacey.atkinson2022-01-1132 minCustomers First PodcastKeeping The Human Touch in Your Webinars, with Special Guest Julia HickmanJoin Tacey And her Special Guest Julia Hickman as they discuss the importance of human touch points through your online course or webinars. Timestamp: 02:29: How Julia started supporting online launches Timestamp: 10:29: How to keep your social media human Timestamp: 13:01: Building Your Credibility Timestamp: 22:42: Julia's Speed Round Julia's Website: www.juliahickman.com Connect with Tacey on all the platforms, links on episode website 2021-12-2825 minCustomers First PodcastIncreasing Customer Engagement: Going Beyond the Sale with Special Guest Scott KellyJoin Tacey & Scott as they discuss how he increased engagement in his industry and how you can utilize some of those strategies for your business. Engagement goes beyond the sale and Scott shares strategies to make that happen. Timestamp: 02:07: The Evolution of Customer Service Timestamp: 05:18: Wood-Mizer for Life Timestamp: 11:48: Customer Engagement, End to End Timestamp: Scott's Speedround Scott's Contact Info: @we_as_start_talking @whydowesaythat website: www.weas.ca Tacey's Contact Info on the Episode Website 2021-12-0721 minCustomers First PodcastHospitality, it's More Than an Industry, it's Customer Service with Special Guest Richard BegleyJoin Tacey and Rich as they discuss customer service strategies they learned in the hospitality industry and how to use them in any business to build an engaging customer experience. Timestamp:07:27: ROI on Good Customer Service Timestamp: 17:19: Disney Customer Service Timestamp: 22:00: Top Tips for Delivering Better Customer Service Timestamp: 29:17: Emotional Connections, the gold mine Richard's Contact Info: Email – Hello@Richardbegley.com Website – www.richardbegley.com LinkedIn - www.linkedin.com/in/wrichardbegley/ See the episode website page for all of Tacey's cont...2021-11-3034 minCustomers First PodcastCare & Compassion Through Customer Service with Special Guest Steve Super Owner Compassionate Credit RepairJoin Tacey as she discusses the importance of care and compassion in customer service with Steve Super, owner of Compassionate Credit Repair and how all industries need to rethink their customer service strategies. Timestamp: 00:58: Steve's Story Timestamp: 08:49: Credit Scores & The Fair Credit Reporting Act Timestamp: 16:51: Top 5 Tips to Rebuild Your Credit Timestamp: 40:38: Steve's Speed Round Steve's Contact Information: TollFree: 1-888-702-3426, Local Direct: 1-818-620-5317 LinkedIn: https://www.linkedin.com/company/compassionate-credit-repair/about/ Instagram: @compassionatecreditrepair Tacey's contact information: all...2021-11-1646 minCustomers First PodcastThe Moving Experience and Is There Any Customer Service in That IndustryJoin Tacey, one on one, as she discusses the moving industry and what moving across the country has taught her about it. This is will be a 3 part series of short podcasts to discuss customer service or lack there of, in the moving industry and what we as consumers can do about it. Be sure to follow the journey on Instagram @Tacey.Atkinson and please leave comments and tell us all about your moving experiences. 2021-11-0209 minCustomers First PodcastThe Moving Experience and Is There Any Customer Service in That IndustryJoin Tacey, one on one, as she discusses the moving industry and what moving across the country has taught her about it. This is will be a 3 part series of short podcasts to discuss customer service or lack there of, in the moving industry and what we as consumers can do about it. Be sure to follow the journey on Instagram @Tacey.Atkinson and please leave comments and tell us all about your moving experiences. 2021-11-0209 minCustomers First PodcastWOW Your Customers & Stand Out From The CrowdJoin Tacey and Tammy Fink from WOWTammy.com as they discuss the importance of going that extra mile and giving your customers an experience that is meaningful and memorable. Timestamp: 01:06: Tammy's Story Timestamp: 03:57: Gestures to WOW your customers Timestamp: 09:25: M&M's Timestamp: 14:24: Tammy's Speedround Tammy's Contact Info: website: www.wowtammy.com email: Tammy@wowtammy.com WOWFactor Quiz: www.wowfactorquiz.com Tacey's contact info all on the episode website linked below2021-10-0529 minCustomers First PodcastPharmacists: It's About More Than Dispensing Drugs.Join Tacey and Jesse McCullough from Keystone Pharmacy Insights discuss the multifaceted world of pharmacies and how leadership plays a key role in the customer service delivery. Timestamp: 00:43: Jesse's Story Timestamp: 07:47: Many roles of a Pharmacist Timestamp: 13:12: Patients First Philosophy Timestamp: 16:26: Building Trust Timestamp: 18:47: Jesse's Speedround Jesse's contact information: Facebook Group: https://www.facebook.com/groups/kpipharmacy LinkedIn: Jesse W McCullough Twitter: @keystonexinsit Tacey's contact links on episode website 2021-09-2823 minCustomers First PodcastCustomer Service Makes the Difference in Real EstateJoin Tacey and Armando as they discuss the importance of customer service and technology innovation in the Real Estate industry. Timestamp: 00:57: Armando's Journey into Real Estate Timestamp: 03:08: Customer Service in Real Estate Timestamp: 20:15: Mastering True Connections Timestamp: 23:17: Armando's Speedround Contact Armando at arc@armandoraynal.com All Tacey's contact info on the episode website listed below 2021-09-2130 minCustomers First PodcastAligning With Brands that Share your ValuesTacey's special guest this week Sarah from Ruby Red Beautiful discuss the importance of aligning with brands that share your belief system. Timestamp: 01:38: Win This Space Contest that started it all. Timestamp: 03:18: Importance of Brand Alignment Timestamp: 06:51: Vetting Your Partnerships Timestamp: 09:31: Upping your game because of the pandemic Timestamp: 14:11: Sarah's Speedround Sarah's contact info: website: www.rubyredbeautiful.com Instagram: rubyredbeautiful All of Tacey's contact info will be on the Episode Website listed below 2021-09-1418 minCustomers First PodcastTravel Industry is Built on Customer ServiceJoin Tacey as she and Beci discuss how the travel advisor industry is built on amazing customer service. Hear Beci's story and how important choosing the right people to service her customers is to her and the customer experience. Timestamp: 00:51: Beci's Story Timestamp: 10:09: Customer Service Training for Travel Advisors Timestamp: 24:50: Advice for First Time Travellers Timestamp: 27:05: Beci's Speed Round Beci's contact information: www.mei-travel.com Instagram: @becimahnken Tacey's Contact information is on the episode website link below2021-09-0737 minCustomers First PodcastCustomer Experience Excellence from South AfricaJoin Tacey and Callie Barlow from the Excellence Group in South Africa as they discuss the importance of "upping" the customer experience so they feel engaged and invested in your brand. Timestamp: 01:56: Customer Service Excellence Timestamp: 05:53: Importance of positive customer experience Timstamp: 07:10: TEG Tours Timestamp: 20:35: Callie's Speed Round Callie's Contact Info: @calliebarlow @excellencegroupsa www.excellencegroup.co.za Tacey's Contact info on podcast page link above 2021-08-3130 minCustomers First PodcastSimplify Your Sales ProcessesJoin Tacey and her special guest Rory Atkinson from Visual Click Studios as they discuss How to simplify your online sales processes to increase sales. Timestamp: 01:36: Defining simplifying your sales processes Timestamp: 07:36: Urgency VS Scarcity Timestamp: 18:42: Tips on capitalizing on email lists Timestamp: 24:27: Rory's Speedround Visual Clicks Website: https://visualclickstudio.com Tacey's website: https://www.taceyatkinson.com 2021-08-0328 minCustomers First PodcastSimplify Your Sales ProcessesJoin Tacey and her special guest Rory Atkinson from Visual Click Studios as they discuss How to simplify your online sales processes to increase sales. Timestamp: 01:36: Defining simplifying your sales processes Timestamp: 07:36: Urgency VS Scarcity Timestamp: 18:42: Tips on capitalizing on email lists Timestamp: 24:27: Rory's Speedround Visual Clicks Website: https://visualclickstudio.com Tacey's website: https://www.taceyatkinson.com 2021-08-0328 minCustomers First PodcastFraming Language to Best Service Your CustomersTacey & Leslie discuss how to clearly, concisely and directly communicate with your customers. How plain language can help reduce customer complaints and improve brand engagement. Timestamp: 4:46: What is plain Language? Timestamp: 6:46: Writing a 5 star answer to a 1 star review. Timestamp: 11:10: 12 Not so boring ways to start a customer service email. Timestamp: 14:54: Speed Round Leslie's contact info: Instagram: @ewriteonline Website: www.ewriteonline.com Tacey's social media links on the episode website, click below 2021-07-0623 minCustomers First PodcastUsing Theatrical Storytelling to Enhance the Customer Experience.Join Pete and Tacey as they discuss the art of using theatrical storytelling to enhance the customer experience. Timestamp: 0:46: Pete's PSB Creative Story Timestamp: 1:55: Theatrical story time and the traditions that got us here Timestamp: 8:08: Finding that connection with the "audience" Timestamp: 16:36: Pete's speed round Pete's contact info: website: www.psbcreativearts.com or Instangram: @psbcreative All of Tacey's contact information is on the podcast page by clicking Episode Website in the show notes.2021-06-2923 minCustomers First PodcastDelivering Amazing Customer Service on the Clubhouse AppJoin Tacey and special guest Mark Sephton as they discuss Delivering amazing customer service on the Clubhouse App. Mark hosts three clubs on Clubhouse and discusses best practices for audience engagement and satisfaction. Timestamp: 5:29: Involving the audience through best practices Timestamp: 8:11: Setting the tone as the host Timestamp: 14:19: bringing together a diverse audience Timestamp: 25:37: allowing everyone to feel valued as contributors Marks Clubs on Clubhouse: The 1 Thing, Bread for the Head & Open Mic Leadership On Clubhouse: sephtonmark On Instagram: sephtonmark On T...2021-06-1530 minCustomers First PodcastCustomers First Podcast "Your brand is more than your logo"Today we are discussing how your brand is more than your logo with Keith Groshans from Rocket Juiced Studios. Welcome back to the Customers First Podcast. I'm your host Tacey Atkinson. Here, I intend to bring together people from all areas of business to discuss things like the importance of targeted customer service, brand perception and the customer journey. Timestamp: 9:40: YouTube Series Keith references, here's the link: University Locker Rooms and Internal Branding lesson Timestamp: 24:48 Customers First Speed Round Timestamp: 28:19 Keith's Listener Gift (booklet) link here: Booklet Link Connect...2021-06-0130 minCustomers First PodcastCustomers First Podcast "Your brand is more than your logo"Today we are discussing how your brand is more than your logo with Keith Groshans from Rocket Juiced Studios. Welcome back to the Customers First Podcast. I'm your host Tacey Atkinson. Here, I intend to bring together people from all areas of business to discuss things like the importance of targeted customer service, brand perception and the customer journey. Timestamp: 9:40: YouTube Series Keith references, here's the link: University Locker Rooms and Internal Branding lesson Timestamp: 24:48 Customers First Speed Round Timestamp: 28:19 Keith's Listener Gift (booklet) link here: Booklet Link Connect...2021-06-0130 minCustomers First PodcastThe Importance of the Customer ExperienceToday I'm joined by Lisa DiNoto Glassner of Core Memory Candles and the Castle Run. I've invited Lisa here to discuss the importance of the customer experience being built into every step of the customer journey. Lisa has built Core Memory Candles around the customer experience. I'm your host Tacey Atkinson, and this is the Customers First Podcast, a show that brings together people from different areas of business to discuss things like targeted customer service, brand perception and the customer journey. Connect with the shows social accounts and Tacey on the podcast page just...2021-06-0121 minCustomers First PodcastThe Importance of the Customer ExperienceToday I'm joined by Lisa DiNoto Glassner of Core Memory Candles and the Castle Run. I've invited Lisa here to discuss the importance of the customer experience being built into every step of the customer journey. Lisa has built Core Memory Candles around the customer experience. I'm your host Tacey Atkinson, and this is the Customers First Podcast, a show that brings together people from different areas of business to discuss things like targeted customer service, brand perception and the customer journey. Connect with the shows social accounts and Tacey on the podcast page just...2021-06-0121 minCustomers First PodcastGrowing Community Authentically Today I am honoured to be joined by my business mentor, podcast guru and my good friend Mr. Lou Mongello from WDW Radio. We talk about growing organically and showing up authentically for your community. How to welcome and foster people to feel safe, welcomed and engaged in your community. I'm your host Tacey Atkinson and this is the first episode of the Customers First podcast, a show that brings together people from different areas of business to discuss things like customer service, brand perception and the customer journey. Timestamp: 7:20: "caring at scale"...2021-06-0117 minCustomers First PodcastGrowing Community Authentically Today I am honoured to be joined by my business mentor, podcast guru and my good friend Mr. Lou Mongello from WDW Radio. We talk about growing organically and showing up authentically for your community. How to welcome and foster people to feel safe, welcomed and engaged in your community. I'm your host Tacey Atkinson and this is the first episode of the Customers First podcast, a show that brings together people from different areas of business to discuss things like customer service, brand perception and the customer journey. Timestamp: 7:20: "caring at scale"...2021-06-0117 minCustomers First PodcastCustomers First TrailerMy Name is Tacey Atkinson and I am the host of the Customers First Podcast. Where we engage industry leaders from around the globe in Customer-Centric conversations to help us all deliver magical customers experienced to increase sales and lower employee attrition. Rember: Customer-Centric Conversations Create Magical Customer Experiences. Let's Connect: See below for all the ways how........ Website: https://www.taceyatkinson.com LinkedIn: https://www.linkedin.com/in/taceyatkinson/ Instagram: https://www.instagram.com/taceyatkinson/ 2021-05-2203 minCustomers First PodcastCustomers First TrailerMy Name is Tacey Atkinson and I am the host of the Customers First Podcast. Where we engage industry leaders from around the globe in Customer-Centric conversations to help us all deliver magical customers experienced to increase sales and lower employee attrition. Rember: Customer-Centric Conversations Create Magical Customer Experiences. Let's Connect: See below for all the ways how........ Website: https://www.taceyatkinson.com LinkedIn: https://www.linkedin.com/in/taceyatkinson/ Instagram: https://www.instagram.com/taceyatkinson/ 2021-05-2203 min