Shows
Customers First PodcastLeading Honestly with Clint RuschOn this episode of the Customer's First Podcast, host Tacey Atkinson welcomes Clint Rush, a multifaceted leader with an impressive background, including an award-winning executive, a decorated combat veteran, and a Lean Six Sigma Black Belt. We delve into Clint's journey, which began at the University of Wisconsin and then took a significant turn following the events of 9/11, which motivated him to join the Army. His military service paved the way for a diverse career in the private sector, including roles in operations, quality, business development, and more. Clint reflects on his transitions from military to civilian life and...
2024-10-0832 min
Customers First PodcastTacey Opens the Customers First Mailbag to Answer YOUR QuestionsOn this episode of the Customer's First Podcast, I, Your Chief MagicMaker, delve deep into the essence of customer experience and its profound importance in building successful businesses. As a brand experience curator, I aim to help organizations create enchanting experiences that resonate with people on a personal level. Today, I have the pleasure of addressing your questions directly from our Customer's First Boardroom. This special mailbag edition allows me to engage with you, my audience, and tackle pressing inquiries that undoubtedly reflect the thoughts of many. Our conversation begins with a poignant question from Laura C., who asks...
2024-09-1725 min
Customers First PodcastCustomers Experience and Acquisition with Trey RobinsonOn today's episode of the Customers First Podcast, Trey Robinson sits down with your host, Tacey Atkinson, to discuss his experiences in the financial services industry. He emphasizes strategies and the importance of customer experience and acquisition. He highlights the significance of integrating customer experience into growth strategies, focusing on solving customer pain points and building trust. Trey also shares a case study where improving customer experience increased client retention and acquisition. Furthermore, Trey delves into the role of company culture in shaping customer experiences, emphasizing the connection between employee satisfaction and customer satisfaction. He shares insights...
2024-07-2329 min
Customers First PodcastLeading in ALL Directions with Jesse McCulloughJesse McCullough, the founder of Keystone Pharmacy Insights and a leadership coach, joins Tacey Atkinson on the Customer's First Podcast to explore the essence of effective leadership and its crucial role in shaping communities. Jesse's passion for developing leaders shines through as he emphasizes the significance of influence over titles in defining leadership. Distinguishing between leadership and management, Jesse underscores the driving force of change and growth that leaders embody, contrasting with managers who focus on maintaining the status quo. Delving deeper into leadership, Jesse discusses leading in various directions within an organization - down, across, and...
2024-07-1648 min
Customers First PodcastCrafting a Compelling Brand Identity with Amy KehsIn this episode of the Customer's First Podcast, host Tacey Atkinson is joined by brand strategist and communications expert Amy Kehs. Amy shares her journey of starting her own communications business almost 25 years ago, working with various industries, and finally niching down to focus on museums, which she is passionate about. Together, they delve into the importance of brand identity beyond just visual assets, emphasizing the significance of brand messaging in attracting and retaining customers. Amy highlights the key components of a brand kit, including mission, vision, values, brand story, and critical messages, stressing the need for...
2024-07-0937 min
Customers First PodcastEveryone Deserves To Be Lead Well with Jesse McCulloughJoin us on this episode of the Customers First Podcast where host Tacey Atkinson welcomes leadership coach and Keystone Pharmacy Insights founder, Jesse McCullough, for a deep dive into the world of leadership and its profound impact on customer service and team dynamics. With a blend of personal anecdotes and actionable insights, Jesse shares his journey from pharmacist to leadership maestro, underscoring the importance of intentional leadership and the art and science behind it. He emphasizes the importance of leadership in various aspects of life, from work to personal relationships. He discusses the forbidden phrase of leadership...
2024-05-0739 min
Customers First PodcastLeadership Includes Trust, Hope, Humility & Empathy with Rich LeveneIn this episode, Tacey is joined by the Founder of Dignity Leadership Consulting & Author of "You're Doing It Wrong, Stop Managing & Start Leading," Rich Levene. Rich discusses his journey from being a high producer to learning what true leadership is through his master's program. He emphasizes the importance of trust, hope, humility, and empathy in leadership and how building a culture of leadership within a business involves everyone, not just those in formal leadership roles. Tune in to hear more about Rich's rich insights and experiences in leadership and personal growth! Timestamps: 3:17: The I...
2024-04-1629 min
Customers First PodcastGiving a $#!+ with Neal WoodsonIn this episode of the Customers First Podcast, Tacey Atkinson hosts Neal Woodson, a teacher, coach, author, and speaker dedicated to putting people first in business. Neal believes workplaces and customer spaces should focus on helping people succeed. With decades of experience in various industries, Neal has written over 500 blog posts and two books, including his latest release, Giving a $#!+: How A Willingness to Be Inconvenienced Can Transform Your Business, Work, and Life. In this book, he provides readers with a plan for making businesses more human. Neal talks about the inspiration behind his book, "Giving a S...
2024-04-0239 min
Customers First PodcastRevisit of the Most Talked About Episode of 2023: The Building Blocks of a Customer Experience Strategy with Annette FranzEpisode 92 Revisited as The #1 Shared & Discussed of 2023 Join Tacey and her special guest, Author, Speaker and CEO of CX Journey Inc., Annette Franz, as they discuss "The Building Blocks of a Customer Experience Strategy." Annette has nearly three decades of experience inspiring and elevating organizations and teams. Between Annette and Tacey, this episode brings you over seven decades of experience building teams and organizations to become customer-centric. Annette defines what customer-centric and employee-centric mean and how employee experience ultimately drives the customer experience. She also explains how we go about building a...
2024-03-2634 min
Customers First PodcastYour Promise is Not Your Mission or Vision with Pete MohrOn today's episode of the Customer's First Podcast, Tacey's guest is Pete Mohr, who shared his journey in entrepreneurship for over 30 years. Pete owns two footwear stores in Ontario (Shoetopia) and his Simplifying Entrepreneurship coaching business. He's implementing the tools and frameworks he speaks to within his own businesses—it's not just theory! Pete emphasized the importance of having a well-defined promise, aligning processes to the promise, and empowering employees to make decisions based on the promise. He discussed the significance of effective communication, process management, and accountability in business growth. Pete also shared personal experiences, including us...
2024-03-1936 min
Customers First PodcastThe Value of Succession & Exit Strategies with Laurie BarkmanIn this episode of the Customer's First Podcast, host Tacey Atkinson interviews Laurie Barkman, a business transition and acquisition expert. As a mergers and acquisitions advisor, Laurie provides a structured process for business owners to plan successful company transitions. Laurie is the author of "The Business Transition Handbook: How to Avoid Succession Pitfalls and Create Valuable Exit Options." This book demystifies the often overwhelming exit process, guiding business owners to consider leaving their ventures or beginning to think about their next steps. Laurie discusses the significance of succession planning and how it can positively impact s...
2024-03-1236 min
Customers First PodcastUnlocking the Magic of Leadership with Summer Jelinek Unlocking the Magic of Leadership with special guest Summer Jelinek Joining Tacey on the Customer's First Podcast is Summer Jelinek, a leadership expert and professional speaker who shares her journey and insights into effective leadership. She shares how her passion for leadership began on the playground, leading her to work at Walt Disney World and develop a program to help others find their unique leadership magic. Summer highlights the importance of understanding and managing oneself first as a leader, aligning with the organization's purpose, galvanizing employees, inspiring oneself and others, and controlling chaos. ...
2024-03-0529 min
Customers First PodcastCreating Spaces We Want to Live & Lead In with Heather PennyIn this episode of the Customer's First Podcast, we were joined by Heather Penny, a leadership coach and author, to discuss her book "Grace Space: Creating Spaces We Want to Live and Lead In." Heather shared her journey from teaching to coaching and the importance of navigating midlife opportunities with clarity, confidence, and courage. She introduced the seven practices from her book, such as responding vs. reacting, questioning vs. accusing, receptivity vs. defensiveness, and more, emphasizing the power of choice in creating a culture of trust, connection, and grace. The conversation highlighted the significance of int...
2024-02-2032 min
Customers First Podcast10 Principles for Building & Sustaining a Culture of Excellence: with Kyle McDowell Join Tacey and her special guest, Kyle McDowell; Kyle is an author, speaker, and leadership coach with nearly three decades of experience leading tens of thousands of employees at some of the biggest companies in the United States. Kyle is widely known for his aspiring and inspiring approaches to transforming bosses into leaders and reshaping corporate cultures. In this episode of the Customer's First Podcast, our special guest, Kyle McDowell, author, speaker, and leadership coach, shares his journey in the corporate world and how he found himself leading purpose-driven organizations. Kyle discusses his re...
2024-02-1350 min
Customers First PodcastFestivals Need to Be Emotion-Evoking Experiences with Special Guest Melanie JonesJoin Tacey and her special guest, Melanie Jones, an art curator, Disney enthusiast, and Owner of Chapter Three Art and Disney Festival of the Arts expert, as they discuss this week's topic: "Festivals Need to Be Emotion-Evoking Experiences." In this episode of the Customer's First Podcast, Melanie shares her passion for art and her journey in forming Chapter Three Art. It all started with her collection of Beauty and the Beast memorabilia, which sparked her admiration for artists and their ability to evoke emotions through their work. Chapter Three Art became a platform for Melanie to...
2024-02-0635 min
Customers First PodcastEmployee Experience Impact on Businesses with Special Guest Anne DonovanJoin Tacey and her special guest, Anne Donovan, as we discuss this week's topic: Employee Experience Impact on Businesses. Ann shares her journey in the HR field and her passion for reducing turnover, explaining how reducing turnover improves morale, productivity, and customer satisfaction. Ann also discusses the costs associated with high turnover, including advertising job openings, interview and onboarding time, training expenses, and the potential loss of customers and reputation. The conversation then moves on to the issue of corporations choosing to let go of high-performing employees who expect a raise during annual reviews. This decision is o...
2024-01-3036 min
Customers First PodcastRise to Your Potential with Special Guest Nick HutchisonIn this episode, Tacey Atkinson welcomes Nick Hutchison, the visionary force behind BookThinkers, to discuss the importance of reading and how it can serve our future selves. They begin by sharing their favourite books and experiences that have influenced their mindset and approach to life. Nick emphasizes the value of prioritizing reading and shares strategies for fitting it into our busy schedules. He suggests replacing low-impact activities like scrolling on social media or watching Netflix with just 15 minutes of reading each day. By doing so, we can read a book every month and benefit from the wisdom and knowledge...
2024-01-2338 min
Customers First PodcastThe Art of Authentic Messaging and Relationship Building through Experiences with Special Guest Amy KehsJoin Tacey and special guest, Customers First alum, PR Expert Amy Kehs as they discuss The Art of Authentic Messaging and Relationship Building through Experiences. Amy is the owner of Kehs Communications and has had that business for 24 years. Amy got started at the Smithsonian and now helps many museums increase traffic by using authentic brand messaging and communication habits to create a lovable brand that leads to lifelong repeat visitors with Love My Museum. We discuss how everything she teaches her museum clients is transferrable to ANY business. Timestamps: 01:32: A...
2024-01-1642 min
Customers First Podcast"Building a Culture of Trust" with special guest Doug Thorpe Join Tacey and this week's special guest on the Customers First Podcast, Doug Thorpe, an accomplished executive coach and business advisor, for today's topic: "Building a Culture of Trust." The episode is a must-listen for those interested in building a culture of trust in their organizations. Doug shares some incredible insights on how servant leadership can significantly impact organizations. The conversation starts with creating an environment where questions are valued and answered. Doug also emphasizes the importance of communicating the purpose and vision of your team to establish trust. He then tal...
2024-01-0945 min
Customers First Podcast"How High Performing Teams use Trust to Build Relationships." with Special Guest: Natalie Doyle OldfieldWelcome back, Magic Makers, to the Customer's First Podcast. I'm Tacey Atkinson, your host and customer experience curator. In this episode, we welcomed Natalie Doyle-Oldfield, holder of a Masters in Communication, entrepreneur, author, and a 2023 nominee for the RBC Canadian Women's Entrepreneur Award, to the boardroom. Natalie shared her fascinating journey with us, detailing her transition from marketing roles in the IT industry to founding her company, Successory Trust. She highlighted the importance of customer research and her experience taking on sales responsibilities during the 2008 market crash. Natalie's curiosity about how customers decide to buy l...
2023-12-2639 min
Customers First PodcastMaking the Customer the Hero of the Story with Special Guest Joel KlettkeIn this episode of the Customers First Podcast, your host, Tacey Atkinson, welcomes Joel Klettke to the boardroom. Joel is the Founder of Case Study Buddy, a company that helps you share your customers success stories with the world. Joel shares his background and how he ended up starting his own business. He explains that he initially worked as a freelancer focusing on content writing but later shifted his focus to conversion copywriting. He then talks about how he got into the case study business after being asked by a client to create customer success stories. Joel...
2023-12-1935 min
Customers First Podcast"Jumpstart Your Workplace Culture, with special Guest Eric StoneIn this episode of the Customers First Podcast, Tacey is joined by Eric Stone, founder of ClearPath Ventures and author of "Jumpstart Your Workplace Culture: A Roadmap for Igniting High Performance." We discuss the importance of aligning values and behaviors in workplace culture, debunking the myth that it's solely an HR function. We explore communication, measuring culture, and the role of "culture carriers." We touch on remote work challenges and the shifting workplace culture landscape. Timestamps 0:00:14 Introducing the Customers First Podcast with Tacey Atkinson 0:02:06 Transitioning from Enterprise to Speaking and Consulting 0:04:14 Importance of Employee Engagement in Customer...
2023-12-1233 min
Customers First Podcast"Effective Leadership Isn't As Hard As We Think", with Special Guest Dr. Andy NeillieIn this episode of the Customers First Podcast, Dr. Andy Neillie joins Tacey to discuss effective leadership qualities. We explore the distinction between managers and leaders, the importance of company culture, and the concept of servant leadership. Dr. Neillie shares his four Cs of good leadership: conviction, competence, character, and covenant. We emphasize the need for balance and building trust with the team. The episode ends with a reminder to create exceptional customer experiences and a free ebook offer on leadership communication skills. Timestamps: 0:00:15 Introduction to the Customers First Podcast 0:02:43 Dr. Andy Neillie's d...
2023-12-0533 min
Customers First Podcast"Storytelling Must Start on the Inside of Your Company First." with special guest: Ben BakerJoin Tacey and her special guest, author, podcaster and international speaker, Ben Baker, as they discuss today's topic: "Storytelling Must Start on the Inside of Your Company First." Tacey and Ben discuss how communication at every level of the organization is critical for everyone to understand and positively impact your business goals. Your team needs to understand what the top of the mountain looks like, how they affect that result, and what is in it for them when you achieve it. From your hiring process to the customer experience, excellent communication is the key to every step t...
2023-11-2832 min
Customers First Podcast"Using AI to Enhance Your Employee and Customer Experience" : with Special Guest Jeff SiehJoin Tacey and our special guest, Jeff Sieh. Jeff Sieh is an international speaker and visual marketing consultant specializing in Pinterest, Instagram, and video. He is also "Head Beard" at Manly Pinterest Tips, where he is the creator and host of The Manly Pinterest Tips Show. Jeff has worked with and produced visual content for various companies, including Guy Kawasaki, Social Media Examiner, Tailwind, and Kim Garst. Today's topic, "Using AI to Enhance Your Employee and Customer Experience," allows us to discuss ways to use AI for multiple purposes to improve both your employee and c...
2023-11-2129 min
Customers First PodcastKnow Your Numbers, Know Your Business. with Special Guest Mary Ellen MansfieldJoin Tacey and her Special Guest, Mary Ellen Mansfield as they discuss the importance of knowing your financials to know and understand your business. Mary Ellen has 25 years of bookkeeping and accounting experience, primarily in Higher and K-12 Education. Throughout those years she focused on serving her internal customers (professors, teachers, coaches) by demystifying financial information and taking the stress out of monitoring the department budget. She understands that not everyone is comfortable handling numbers and provides a no judgement approach to all conversations. Four years ago Mary Ellen established her own bookkeeping business as a si...
2023-11-1429 min
Customers First PodcastLean & Agile: Getting Everyone on the Same Train. with Special Guest: Gene LeeJoin Tacey and her Special Guest: Founder of Radar Consulting and Author of Lean & Agile Mastery: Mastering the 5c's for Customer-Centric Success. Today's Topic is: Lean & Agile: Getting Everyone on the Same Train. Gene walks us through the importance of smashing down those silos and having all teams get on the train toward the customer's ultimate satisfaction. Timestamps: 01:17: Gene's Story 04:26: Lean & Agile Working Together 12:32: The 5c's 13:14: Customer Centricity 15:32: Collaboration 23:51: Continuous Improvement Gene's Free EBook: Lean and AgileTransformation: ht...
2023-11-0734 min
Customers First PodcastFeed "Uncle Google" He Wants to Help You. With Special Guest Lauren GaggioliJoin Tacey and her Special Guest, organic content marketing & SEO expert, Lauren Gaggioli. Today's topic is Using SEO to "feed Uncle Google" what he needs to drive business to your site. Lauren shares insight to the importance of keywords and SEO to help everyone become more visible to the bots. Timestamp:01:08: Lauren's Story Timestamp: 08:48: The what and why of SEO Timestamp: 14:05: Google wants to help you Timestamp: 18:33: How to Keyword Research and Why Lauren's Contact Information: Website: https://laurengaggioli.com/ Instagram: ht...
2023-10-3141 min
Customers First Podcast“Bringing the Social, Back to Social Media”, with Special Guest, Katie BrinkleyJoin Tacey and her Special Guest, Katie Brinkley, Owner & Social Media Strategist at Next Step Social Communications. Today's topic is “Bringing the Social, Back to Social Media” Katie discusses how social media can be an incredible tool to help find new leads, build community, grow sales, and bring the social back to their social media. Timestamp: 01:38: Katie’s Story Timestamp: 05:43: Common Mistakes Timestamp: 11:43: Show up Differently on Each Platform Timestamp: 16:29: Posting & Ghosting Katie’s Contact Information: Website: h...
2023-10-2430 min
Customers First PodcastCustomer Transformation with Special Guest Chris HoodJoin Tacey and her Special Guest, Chris Hood, author of "Customer Transformation" and digital strategist, has over 35 years of experience in online development. He advises businesses on innovation, and has written the book: “Customer Transformation, A 7-Stage Strategy for Customer Alignment and Business Value. Today's topic is “Happy Customers = Business Value” Chris discusses revolutionizing your business strategy to exceed customer expectations and achieve sustainable growth, through the power of empathy, innovation, and digital acceleration. Timestamp: 01:41: Chris’s Story Timestamp: 04:38: Culture Timestamp: 11:30: Technology Timestamp: 14:33: Business ...
2023-10-1740 min
Customers First Podcast“Are You Prioritizing the Customer?” with Special Guest, Bryan Clayton.Join Tacey and her Special Guest, Author, Speaker, Co-Founder & CEO of GreenPal, Bryan Clayton. Today's topic is “Are You Prioritizing the Customer?” Bryan discusses how to get the right team in place & aligned to your goals while driving everyone towards making the customer the top priority. From hiring to termination, every design made with your team, ultimately affects the customer. Timestamp: 01:32: Bryan’s Story Timestamp: 10:51: Aligning Your Team to Your Business Goals Timestamp: 16:19: Customer at the Core Timestamp: 22:15: Finding the Right People ...
2023-10-1036 min
Customers First Podcast"Be Different or Be Dead" with special Guest, Roy OsingJoin Tacey and her Special Guest, 40 Year Executive Leadership, Entrepreneur and Author, Roy Osing. Today's topic is “Be Different or Be Dead.” Roy discusses the importance of breaking out of the “sameness” that business have excepted as the norm and standing out to be the ONLY ONE doing……(fill in the blank). We discuss practical ways to make that happen and touch on some of the points from Roy’s many books. Timestamp: 01:22: Roy’s Story Timestamp: 06:20: Be Different or Be Dead conception Timestamp: 13:47: Audacious Roy’s Contac...
2023-10-0336 min
Customers First Podcast“Are People at The Core of All You Do” with Special Guest Braith BamkinJoin Tacey and her special guest, Certified Practising Marketer, Author & Keynote Speaker, Braith Baskin. Today's Topic: “Are People at The Core of All You Do” Braith shares his strategy of Purpose: Intention: Connection, all with people at the core. Timestamp: 01:10: Braith’s Story Timestamp: 05:15: Purpose Timestamp: 010:01: Intention Timestamp: 15:05: Connection (OnGoing Relationships) Link to SparkeTypes free assessment: https://sparketype.com/sparketest/ Braith’s Contact Information: Website: https://braithbamkin.com Instagram: @braithbamkin LinkedIn...
2023-09-2635 min
Customers First PodcastThe Power of Good Communication, with Special Guest Angie RobinsonJoin Tacey and her special guest, Certified Life Coach & Talent Development Expert and Customers First Regular, Angie Robinson. Today's Topic: “The Power of Good Communication” Angie shares her expertise in developing stronger connections to your team through practicing good communication strategies. Timestamp: 01:32: Angie’s Story for the new family members Timestamp: 04:39: Communication is the Foundation Timestamp: 08:29: 6 Core Communication Categories Timestamp: 25:07: Know yourself First Link to Angie PDF with the 6 Core Communication Categories https://communication.angie-robinson.com
2023-09-1934 min
Customers First Podcast"Creating Epic Goals & Achieving Them" with Special Guest Carina LawsonJoin Tacey and her special guest, Business Efficiency Consultant and High-Performance Coach Carina Lawson. Today's Topic: "Creating Epics Goals & Achieving Them" Carina shares her expertise in process improvement and making your business more efficient. Timestamp: 01:13: Carina's Story Timestamp: 06:50: Strategies to improve efficiencies Timestamp: 07:01: Cycle Time Reductions Timestamp: 11:45: Customer Satisfaction Link to the free printable Carina is gifting us: https://ponderlily.com/collections/printables Carina's Contact Information: Website:https://ponderlily.com Instagram: @wearep...
2023-09-1223 min
Customers First PodcastIs Your Recruiting, Building or Killing Your Culture? With Special Guest Neha NaikJoin Tacey and her special guest, Founder & CEO of RecruitGyan: Neha Naik. Today's Topic is Is Your Recruiting, Building or Killing Your Culture? Neha shares strategies to make sure you are not only attracting but retaining top quality people every step of the recruiting process. Timestamp: 01:17: Neha’s Story Timestamp: 07:26: Even the Job Posting Matters Timestamp: 10:19: Employees need to be Raving Fans Timestamp: 13:19: Retention is the Key to Morale Timestamp: 17:15: The Culture Killer Neha’s Contact Information: We...
2023-09-0526 min
Customers First Podcast"In Search of Your Ideal Client" with Communications Specialist, Amy KehsJoin Tacey and her special guest, Customers First Regular, Amy Kehs. Amy is Brand Strategist and Communications Expert for museums. Today's Topic is In Search of Your Ideal Client. Amy shares how an “ah-ha” moment for her, really turned her thoughts on the ideal client or customer on it’s head and since she has embraced the results have made her business flourish and it can help yours do the same. Timestamp: 01:25: Amy’s Story Timestamp: 08:16: Do What Lights Up Up Timestamp: 12:26: Branding vs Messaging ...
2023-08-2932 min
Customers First Podcast"Technology Throughout The Customer Experience" with Keith GroshansJoin Tacey and her special guest, Customers First Regular, Keith Groshans. Keith is a Graphic Artist, Website & Brand Builder, and Top Banana at Rocket Juiced Studios. Today's Topic is Technology Throughout The Customer Experience. Keith shares how technology surrounds the customer experience today, from pre-sale research, to purchase and beyond, our homes, retail stores, art galleries, cars, websites and more are evolving to include more and more technology and ways we can embrace it to enhance the bond between customer and brand. Timestamp: 07:45: Web-based shopping vs brick & mortar Timestamp: 18:16: Omnichannel vs M...
2023-08-2250 min
Customers First Podcast"Creating a High Performance Team" with Peter TaylorJoin Tacey and her special guest, Peter Taylor. Peter is a father, Business Mentor, and Leader of The Awakened Man. Today's Topic is Creating a High Performance Team. Peter is passionate about human potential, strategic planning and creating high performance teams, so shares insights with us on these topics. Timestamp: 01:09: Peter’s Story Timestamp: 09:04: Cultivating Discipline Timestamp: 12:30: Growing a Company with Integrity. Link to the Time Recovery Calculator: https://www.petetaylor.co.uk/twitter Just enter your email into the form and it will be se...
2023-08-1531 min
Customers First Podcast"How to Create a World-Class Culture" with Special Guest Joe Rockey JRJoin Tacey and her Special Guest, Serial Business Creator, Elite Business Coaching & Consulting Owner & Author: Joe Rockey JR. Today's topic is “How to Create a World-Class Culture” Joe discusses the importance of having a culture that empowers your team, compensates them according and allows for innovative new ideas. Timestamp: 00:55: Joe’s Story Timestamp: 06:57: Honest Evaluation of the Business Timestamp: 17:56: Building a Culture that People would "Run through Fire" for. Timestamp: 20:00: Joe Leads with 4 Core Values Joe’s Contact Information: Website: https://elitebusi...
2023-08-0838 min
Customers First PodcastPutting Your Teams Needs First & Leading by Example with Special Guest, Jared Lamb Join Tacey and her special guest Educator, Administrator & TikTok Legend, Jared Lamb. Today's Topic: “Putting Your Teams Needs First & Leading by Example” Timestamp: 1:24: Mr Lamb’s Journey Timestamp: 3:41: Birth of Principal with a Cart Timestamp: 5:14: Visibility Timestamp: 11:33: Relationship Building Timestamp: 15:27: Leading with Respect Timestamp: 19:48: Flexible to Change Mr Lamb’s Contact Info: TikTok: @principal_lamb LinkedIn: https://www.linkedin.com/in/jared-lamb-186144228/ Instagram: https://www.instagram.com/principal_lamb/ T...
2023-08-0131 min
Customers First PodcastMaking your Business Swoon Worthy with Special Guest, Gisell Paula Join Tacey and her special guest Market Strategist & Operations Systems Specialist, Gisell Paula. Today's Topic: “Making your Business Swoon Worthy” Gisell walks us through some ways to make every experience swoon worthy through having the best systems in place. Timestamp: 4:57: Acting on Your Why Timestamp: 6:26: Scaling with Sacrifice Timestamp: 10:18: Customer Journey Mapping Timestamp: 14:29: Empowering Your Team Gisell’s Contact Info: Website: https://www.getscrategy.com/about LinkedIn: https://www.linkedin.com/in/gisellpaula/ Link to Journey Ma...
2023-07-2531 min
Customers First PodcastLead to Success through Dynamic Leadership with Special Guest Chris DuboisJoin Tacey and her special guest Army Veteran, Founder of Leading for Effect & Dynamic Leadership Coach, Chris Dubois. Today's Topic: “Lead to Success through Dynamic Leadership” Chris walks us through some techniques to lead a team to success. Timestamp: 4:27: Dynamic Leadership Timestamp: 6:53: Leadership is Experiential Timestamp: 10:03: 3 Common Leadership Mistakes Timestamp: 19:15: Questions for Your Team Chris’s Contact Info: Website: https://www.leadingforeffect.com LinkedIn: www.linkedin.com/in/christopherrdubois Tacey's Contact Information, Website and Social Media Links a...
2023-07-1836 min
Customers First Podcast“Cultivating a Culture of Learning from Mistakes” with Special Guest Mark GrabanJoin Tacey and her Special Guest, Business Book Author, Speaker, Podcaster & Entrepreneur, Mark Graban, . Today's topic is “Cultivating a Culture of Learning from Mistakes” Mark discusses the importance of having a culture that embraces learning from mistakes and removes the fear and punishment traditionally associated with mistakes. How it’s critical to foster, grow and nourish this type of culture on an ongoing basis. Timestamp: 01:14: Mark’s Story Timestamp: 06:28: Choose Improvement not Punishment Timestamp: 15:01: Fostering the Environment Timestamp: 18:20: Not One and Done Timestamp: 22:19: Leadershi...
2023-07-1132 min
Customers First Podcast“How AI and Data Analytics can Improve Your Company Culture” with Special Guest Frank MendozaJoin Tacey and her Special Guest, Founder of Catalytics, Frank Mendoza. Today's topic is “How AI and Data Analytics can Improve Your Company Culture” Frank discusses all the ways AI can enhance the customer experience both internally and for your customers. AI isn’t anywhere near the stage to replace humans nor does Frank think it should. But he does offer ways for you to use to stay relevant and deliver a better experience. Timestamp: 02:43: Differences between AI &Machine Learning Timestamp: 09:26: Is your business ready for AI? Timestamp: Challenges busine...
2023-07-0430 min
Customers First Podcast"What If It All Goes Right" with Special Guest Amy ScruggsJoin Tacey and her special guest TV Host, Media Coach, Recording Artist & Best Selling Author, Amy Scruggs. Today's Topic: "What If It All Goes Right?" Amy discusses how shifts throughout life can keep you living your best life and how not to take NO as defeat. Timestamp: 1:11: Amy's Story Timestamp: 9:46: Turning Fails into Opportunities Timestamp: 13:14: Power of Integrity Timestamp: 14:34: Lights, Camera Action, the Why behind the book Amy's Contact Info: Website: https://www.amyscruggsmedia.com Link to bo...
2023-06-2727 minCustomers First Podcast"How Not To Deliver BAD Customer Experience" with Special Guest Barbara KhozamJoin Tacey and her special guest, Author, Trainer and Certified Speaking Professional, Barbara Khozam. Today's topic is: "How Not To Deliver BAD Customer Experience" Barbara shares many nuggets of wisdom how to deliver the best experiences for your team and your customers because we both believe the culture examples start on the inside, at the top of the organization. Timestamp: 01:43: Barbara's Journey Timestamp: 11:54: The Shift in Human Behaviour. Timestamp: 18:26: Hiring the Wrong People Hurts a Company Timestamp: 22:54: Complaints are a Gift, Embrace Them! Barbara's C...
2023-06-2031 minCustomers First PodcastBuilding a Team of Superheroes with Special Guest Patti MaraJoin Tacey and her Special Guest, Author of UpSolutions and Owner of Maranet Inc. Patti Mara. Today's topic is "Building a Team of Superheroes" Patti discusses the importance of understanding that your team are your brand ambassadors and how to turn them into your brand's superheroes. How to set your team up for success in the field of customer engagement through: Value Proposition Training, Clear Position Agreements, Team Communication and Regular Feedback. Timestamp: 01:27: Patti's Journey Timestamp: 11:41: Listening to Your Team Timestamp: 14:51: 4 Pillars of Team Success L...
2023-06-1337 minCustomers First PodcastWorkplace Culture Transformation with Special Guest Dr. Jessica KriegelJoin Tacey and her special guest: Dr. Jessica Kriegel as they discuss Transforming Workplace Cultures. Jessica is an Author, Keynote Speaker and Workplace Culture Transformation Expert. Jessica's journey: Timestamp: 01:10 Jessica's definition of Culture: Timestamp: 06:34 Who is responsible for culture?: Timestamp: 12:04 Jessica discusses Purpose, strategy & culture. Feedback, recognition and storytelling. Tune in to see how all these things work together to create your culture. Jessica's Spill the Tea session: Timestamp: 33:53 Jessica's Culture Transformation Guide and her book are found on her website: https://jessicakriegel.com Jessica's...
2023-06-0639 minCustomers First PodcastMusic & Magic of Inclusivity in Business & Life with Special Guest Danny LambJoin Tacey and her special guest, Singer, Songwriter, Music Teacher & Ambassador for Hydrocephalus Canada, Danny Lamb. Today's topic is: "Music & Magic of Inclusivity in Business & Life." Danny discusses how challenging it continues to be to find venues with total accessibility for all communities to enjoy his concerts. We also discuss how much money gets left out of the economy yearly because of accessibility issues. It is a staggering number. We also discuss Danny's journey and what's in the future for Danny Lamb. Danny also shares his newest release, "Unique 2 Yourself," which...
2023-05-3039 minCustomers First PodcastHow Word Choices Impact Customer Experience with Special Guest Terre ShortJoin Tacey and her special guest, Author and Human Potential Developer, Terre Short. Today's topic is: "How Word Choices Impact Customer Experience." Terre shares with us the importance of making sure our personal podcast (voice in our head) chooses words wisely to ourselves so we can, in turn, choose wisely when interacting with our teams and customers. Terre shares some examples of words that limit us and others that can uplift us. It would help if you read her book; many more examples there. We also cover some examples o...
2023-05-2337 minCustomers First Podcast5 Ways To Get 5 Hours Back in Your Week with Special Guest Lindsay DollingerJoin Tacey and her Special Guest Podcast Host of Purpose and Pixie Dust, Entrepreneur and Womens Business Coach, Lindsay Dollinger. Lindsay shares her strategies to get 5 hours back into your week. From the right calendar format to prioritizing tasks and automating or outsourcing, we learn many ways to free us your time to live in your "Zone of Genius" as she calls it. We learn the benefits of shutting off notifications in your emails and cell phone (I know, shocking idea!) and how "doubling up" tasks gets twice as much done in a day.
2023-05-0937 minCustomers First Podcast"Disney Magic Can Live In Your Business Too" with Special Guest, Lou MongelloJoin Tacey and her special guest, Disney Expert, Author, Speaker, Podcaster & Host of WDWRadio, Lou Mongello. Today's topic is: "Disney Magic Can Live In Your Business Too." I could not think of another guest I wanted to celebrate our 100th episode more than Lou Mongello. Lou has tried for years to get me into podcasting, and finally, in 2021, I took the leap and haven't looked back. He has been a business mentor and close friend for nearly two decades. He speaks worldwide about the Disney experience, and today's show is a dive into what makes...
2023-05-0243 minCustomers First Podcast"The Customer Must Be At The Core" with Special Guest, Pete MohrJoin Tacey and her special guest, Speaker, Business Owner, Coach & Owner of Simplifying Entrepreneurship, Pete Mohr. Today's topic is: "The Customer Must Be At The Core." Pete discusses how your business has to keep the customer at the core of every decision. He shares his 5 Ps of business. Promise, Product, Process, People & Profits. He speaks about the difference between Promise, Mission and Vision and why we need clarity on all three, and he shares why he built a heart model to achieve that. We also learn "The Wheel of Momentum," Clarity, Confidence, Competence...
2023-04-2538 minCustomers First Podcast"How to Humanize Customer Experience Through Creativity." with Special Guest, Author and Creativity-Awareness Educator Michaell MagrutscheJoin Tacey and her special guest, Author and Creativity-Awareness Educator Michaell Magrutsche, as they discuss "How to Humanize Customer Experience Through Creativity." Through years of research, Michaell shares how customer experience is a unique part of human growth. How micromanaging a team does not work, and the negative results of that type of leadership. Michaell and Tacey talk about how the power is in the people, not the brand, and how that can increase morale and authenticity value with your customers and help your team gel harmoniously together. Business reflects through its leaders and teams...
2023-04-1847 minCustomers First Podcast"People Don't Do Business With A Logo" with Special Guests, Tonya Eberhart & Michael Carr.Join Tacey and her special guests, Partners at the personal branding firm, BrandFace, Tonya Eberhart & Michael Carr, as they discuss this week's topic of "People Don't Do Business With A Logo." BrandFace's mantra is "People don't do business with a logo. They do business with a person." Tonya breaks down where that came from while Michael discusses the Attractor Factor. Tonya explains the difference between personal branding and marketing, and no matter what business you are in, branding is something we all need to consider. We discuss where most people go wrong with...
2023-04-1145 minCustomers First PodcastFail Often, Be Agile & Transform Culture with Special Guest, Anthony CoppedgeJoin Tacey and her special guest, Anthony Coppedge, as they discuss this week's topic of "Fail Often, Be Agile & Transform Culture." Anthony shares the importance of Business Agility and OKRs to transform cultures. He explains the significance of trends and patterns to drive change forward. To keep us from getting stuck in where you've been and guide you towards creating a path forward. With agile strategies, you mitigate risk and fail often but recover and adapt quickly. Learning from the small risks gets real insight from various outcomes rather than one significant idea. Innovation happens w...
2023-04-0434 minCustomers First Podcast"Leadership with Authenticity, Compassion and Becoming Your Best Self."special guest, Coach, Speaker, Author and founder of "Your Ultimate Life," Kellan Fluckiger Join Tacey and her special guest, Coach, Speaker, Author and Alchemist for exponential personal growth and founder of "Your Ultimate Life," Kellan Fluckiger, as they discuss "Leadership with Authenticity, Compassion and Becoming Your Best Self." Kellan discusses his varied careers and what has brought him to where he is now in following his divine path and sharing that gift with the world to help us all live our ultimate lives. As leaders, we need to realize how the world of leadership has evolved and changed, and Kellan discusses the skills now required to b...
2023-03-2840 minCustomers First PodcastHow to Ask Powerful Questions to Focus on the Customer with Special Guest, Brenden KumarasamyJoin Tacey and her special guest, Communication Coach & Owner of MasterTalk, Brenden Kumarasamy, as they discuss "How to Ask Powerful Questions to Focus on the Customer." Brenden shares his journey & throughout that journey, he accidentally discovered the need for his current business, MasterTalk. Brenden is leaving a legacy and will create a better world through his communication gifts that he is putting out for free on social media and his YouTube channel for future generations to learn and grow. Some valuable questions Brenden shared for us to gift our teams and customers with:
2023-03-2123 minCustomers First PodcastImpacts of Poor Customer Experience on Business with Special Guest, Beverly HathornJoin Tacey and her special guest, Customer Satisfaction Leader and HR Professional Beverly Hathorn, as they discuss "Impacts of Poor Customer Experience on Business." Beverly walks us through how she travelled through the customer service industry over her career, leading her to start her current company, where she helps other businesses hone their customer experience. We discuss why customer experience is critical to a business on many levels. No matter the industry you're in, you will ultimately deal with internal or external customers. Beverly expands on the 5 Ways Bad Customer Experience Affects your Business: profits...
2023-03-1436 minCustomers First Podcast"The Building Blocks of a Customer Experience Strategy." With Special Guest, Author, Speaker and CEO of CX Journey Inc., Annette FranzJoin Tacey and her special guest, Author, Speaker and CEO of CX Journey Inc., Annette Franz, as they discuss "The Building Blocks of a Customer Experience Strategy." Annette has nearly three decades of experience inspiring and elevating organizations and teams. Between Annette and Tacey, this episode brings you over seven decades of experience building teams and organizations to become customer-centric. Annette defines what customer-centric and employee-centric mean and how employee experience ultimately drives the customer experience. She also explains how we go about building and strengthening that connection. Annette covers some o...
2023-03-0734 minCustomers First PodcastGrab your cup of tea and pull up a chair in the Boardroom with Tacey.Join Tacey on this Solo Episode Grab a Cup of Tea, and Let's Catch Up! It's been a few weeks since Tacey checked in; she catches you up on all the great conversations she's had since you last met. Through this short episode recap, Tacey shares her thoughts on the recent conversations and people she has been fortunate to meet. Grab your cup of tea and pull up a chair in the Boardroom with Tacey. Tacey's Contact Information, Website and Social Media Links are all on...
2023-02-2810 minCustomers First Podcast"Building a Company Culture that Puts the Customer First", with Special Guest, Founder & CEO of Lone Fir Creative, Tyler Pigott.Join Tacey and her special guest, Founder & CEO of Lone Fir Creative, Tyler Pigott, as they discuss "Building a Company Culture that Puts the Customer First." They delve into the importance of looking at the entire company culture to tune in and refine the customer experience. It all starts with taking care of your team and putting them in the best role for them and you to succeed. And when that magic happens, the customer wins as well. Tyler loves to help people see around the corners, identify challenges and solve problems and h...
2023-02-2137 minCustomers First PodcastHow Not To Poison Your Best Customer Relationships with Special Guest Steve Buzogany.Join Tacey and her special guest, CEO of the Appreciation Advocate, Steve Buzogany, as they experience how not to poison your best customer relations through appreciation. Steve believes in this concept so much he has built his business around helping companies show their customers the appreciation they all deserve. Relationship building and truly getting to know your customer is at the heart of all he does and we all should do. Without that caring and genuine thirst for knowledge about your customer and all they do, how will you ever build brand loyalty? I...
2023-02-1440 minCustomers First PodcastCustomer Experience is Everything with Special Guest Drake ScifersJoin Tacey and her Special Guest Life-Long Entrepreneur Drake Scifers discuss their thoughts on Customer Experience being Everything! Drake goes into how he discovered that they were many businesses that were not realizing that experience is the most valuable asset any company has but sadly is also the most under utilized. He walks us through some real life scenarios he brought this practice to success and how you can use those types of tools for your own success. From real estate to internet services, Drake tells how not only he set himself apart...
2023-02-0723 minCustomers First PodcastClear, Concise Messaging Everywhere with Special Guest Amy Kehs, Owner of Kehs CommunicationsJoin Tacey and special guest, Customers First alum, PR Expert Amy Kehs as they discuss the important of clear, concise and consistent messaging across the board. They delve into the importance of regular messaging audits to be sure your words are consistent on all the platforms you interact with. The potential and existing customer will walk away if you confuse them with your words. Make them the hero of your story and how you are unique to help them. Amy updates us on where her business is headed and how that has affected her messaging as...
2023-01-3132 minCustomers First PodcastBrand Relaunches, Refreshes and How It's More Than Your Logo. With Special Guest: Top Banana at Rocket Juiced Studios, Keith GroshansBrand Relaunches, Refreshes and How It's More Than Your Logo. With Special Guest: Top Banana at Rocket Juiced Studios, Keith Groshans Tacey and Keith talk about what makes a brand choose to refresh or relaunch a brand. There is much more to consider than just the logos and colours, and they even discuss the recent refresh of Customers First, on which Keith was the creative director and graphic artist. Customers First wasn't the only brand to refresh, and they discuss some brands that did it well and some that might have missed t...
2023-01-2445 minCustomers First PodcastExciting Announcements about Customers First, You'll want to mark Jan. 22nd, 2023 on Your Calendar!The last couple of years have brought about some amazing changes for all of us. Customers First has as well. “I recently relocated to the Halifax area to fulfill a promise I made to my late father. I promised that I would establish my business and give back to the community he loved,” said CEO and founder, Tacey Atkinson. “He has been the inspiration for Customer’s First. He instilled in me at an early age, how important customer relationships are to businesses and their communities.” Join Tacey for this solo episode as she discusses exciting a...
2023-01-1709 minCustomers First PodcastCreating Your Word Story, with Special Guest Angie RobinsonJoin Tacey and her Special Guest, Facilitator & Certified Life Coach for Leaders, Angie Robinson. Today's Topic: Creating Your Word Story. Angie and I discuss how we utilize choosing a word to guide us for the upcoming year and how it can impact every decision we make. The joys of looking back on a word story to see how it shaped your growth and development. It is a practice I strongly believe in, and Angie teaches the process with such care that you will want to join us and create your word story.
2023-01-1029 min
Customers First PodcastThe Importance of Excellence in Customer Service with Special Guest Hank Ebeling. Join Tacey and her Special Guest, Author of Crushing the Competition with Service, Hank Ebeling. Today's Topic: The Importance of Excellence in Customer Service. There is so much competition out there today; the one thing that they can't replicate is how you make people feel when interacting with your brand. Good or bad, it's the thing that uniquely belongs to you, so make it the most magical experience you can use so that your guests keep returning for more. Today we discuss strategies to make that happen. Tune in for tips to create...
2023-01-0328 minCustomers First PodcastEveryone's Primary Job IS Customer Service. With Special Guest Keith LeeJoin Tacey and her Special Guest : Keith Lee. Creator of the "Make You Happy" Management System Today's Topic: Everyone's Primary Job IS Customer Service. Timestamp: 00:50: Keith’s Story Timestamp: 05:02: Why do most companies Struggle with Customer Service? Timestamp: 21:09: Customer Satisfaction is Worthless….. Timestamp: 35:25: Keith’s Speed Round Keith’s Contact Info: (don’t forget to get the book, only pay shipping) Website: https://makeyouhappycustomerservice.com/ LinkedIn: @keithlee-1 Tacey's Contact Info @taceyatkinso...
2022-12-2742 minCustomers First PodcastCreating Super Fans with Special Guest Brittany HodakJoin Tacey and her Special Guest, Brittany Hodak: Author and Keynote Speaker Today's Topic: Creating Super Fans. Timestamp: 01:05: Brittany’s Story Timestamp: 07:18: Why We Need Super Fans Timestamp: 15:08: Experience Economy Timestamp: 21:09: Brittany’s Speed Round Brittany’s Contact Info: Website: https://brittanyhodak.com LinkedIn: @brittanyhodak Tacey's Contact Info @taceyatkinson (All social links here): www.taceyatkinson.com
2022-12-2029 minCustomers First PodcastTeaching Google Who We Are & What We Do with Special Guest Jason Barnard, "The Brand SERP Guy"Join Tacey and her Special Guest Jason Barnard, "The Brand SERP Guy". Today's Topic: Teaching Google Who We Are & What We Do. Timestamp: 01:46: What is Search Optimization and how to best use it. Timestamp: 05:13: The Evolution of Search Engines & The Improvements We Can Utilize Timestamp: 08:14: Google Business Cards Timestamp: Google Knowledge Panel Timestamp: 24:35: Jason’s Speed Round Jason’s Contact Info: Website: https:jasonbarnard.com LinkedIn: @jasonmbarnard Tacey's Contact Info @taceyatkinson (A...
2022-12-1335 minCustomers First PodcastCaptivating and Transforming Others with Special Guest Peter GeorgeNew Podcast Episode Dropped Today! Join Tacey and her Special Guest: Author, Speaker & Public Speaking Coach: Peter George. Today's Topic: Captivating & Transforming Others. Timestamp: 01:01: Peter’s Journey Timestamp: 5:33: Top 5 Secrets for Captivating Your Audience Timestamp: 17:47: Practice like the Pros Timestamp: 29:28: Peter’s Speed Round Peter’s Contact Info: Website: PeterGeorgePublicSpeaking.com Instagram: @petergeorgepublicspeaking Tacey's Contact Info @taceyatkinson (All social links here): www.taceyatkinson.com
2022-12-0636 minCustomers First PodcastImportance of Change & Evolution in Your Business with Special Guest Crystal Steers, Founder of The Chasing Happiness EmpireJoin Tacey and her Special Guest Crystal Steers, Founder of The Chasing Happiness Empire. Today's Topic: Importance of Change & Evolution in Your Business. Timestamp: 02:16: Crystal's Journey Timestamp: 12:19: How the World Around us Changes or Should Change our Business Timestamp: 22:03: Visually Changing your Brand Appearance Timestamp: 25:05: Crystal's Speed Round Crystal’s Contact Info: Website: www.chasinghappiness.ca Instagram: chasinghappiness.ca Tacey's Contact Info (All social links here): www.taceyatkinson.com
2022-11-2933 minCustomers First PodcastProduct Placement and It's Effect on the Customer Experience. Special Guest Dominic ArtzrouniJoin Tacey and her special guest , Dominic Artzrouni, Founder & Director of Concave Brand Tracking. Today's Topic: Product Placement and It's Effect on the Customer Experience. Timestamp: 01:05: Dominic’s Story Timestamp: 04:55: How Product Placement Works Timestamp: 11:01: Brand Clearances Timestamp: 28:13: Speed Round Dominic’s Contact Info: Website: https://concavebt.com LinkedIn: @dartzrouni YouTube: https://www.youtube.com/channel/UCKtaOz8e1gMzUxs3WKjcQpw Tacey's Contact Info: www.taceyatkinson.com
2022-11-2235 minCustomers First PodcastTransforming Business Through the Power of People, with Special Guest Samantha IrwinJoin Tacey and her special guest , Samantha Irwin: Owner of Kaizen Coaching & Consulting. Today's Topic: Transforming Business Through the Power of People Timestamp: 3:27: Building a Passionate Team Timestamp: 13:32: Setting the Stage Timestamp: 25:03: Serving vs Selling Samantha’s Contact Info:Instagram: @samantha_kaizen Power of People Course: https://kaizen.zone/power-of-people-course/ Tacey's Contact Info: www.taceyatkinson.com
2022-11-1542 minCustomers First PodcastSTEM Education and the Leaders of Tomorrow with Special Guest Dave TarnoffJoin Tacey and her special guest , Dave Tarnoff Dave is an Associate Professor, Textbook Author and YouTube Guru. Today's Topic: STEM Education and the Leaders of Tomorrow. Timestamp: 13:50: AI & Customer Experience Timestamp: 19:54: Getting young people interested in STEM Timestamp: 26:25: Utilizing YouTube in teaching Dave’s Contact Info:Instagram: @imationdesign YouTube Channel: https://www.youtube.com/c/Intermation Tacey's Contact Info: www.taceyatkinson.com
2022-11-0840 minCustomers First PodcastNimble Leadership = Strong Cultures with Special Guest Marty StrongTacey is joined by her special guest , Marty Strong. Marty is an entrepreneur, author, speaker and former Navy SEAL. Today's Topic: Nimble Leadership + Strong Cultures Timestamp: 07:28: Navy SEAL Leadership Mindset Timestamp: 13:06: Leading through chaos, crisis & change. Timestamp: 23:17: Marty’s Speed Round Marty’s Contact Info: Website: http://www.martystrongbenimble.com LinkedIn: linkedin.com/in/marty-strong-9676bb13 Tacey's Contact Info: www.taceyatkinson.com
2022-11-0127 minCustomers First PodcastManagement vs Leadership: with Special Guest Rich LeveneJoin Tacey and her special guest , Rich Levene, Founder of Dignity Leadership & Consulting and with his degree in Leadership & Change Management has been driving changes in leadership practices for over 25 years. Today's Topic: Management vs Leadership Timestamp: 01:08: Rich’s Story Timestamp: 13:48: Intra VS Inter Personal Skills Timestamp: 17:40: Rich’s Speed Round Rich’s Contact Info: Website https://www.dignity-leadership.com/ Instagram: https://www.instagram.com/dignityleadership/ TikTok: https://www.tiktok.com/@@dignityleadership LinkedIn: https://www.linkedin.com/in/richlevene/ Link to Rich’s...
2022-10-2532 minCustomers First PodcastBrand Love & Why it's Important to Your Business with Special Guest Dr. Aaron AhuviaJoin Tacey and her special guest , Dr. Aaron Ahuvia Ph.D. : Professor of Marketing and Research Psychologist & Author of Brand Love: The things we love & how our passions connect us and make us who we are, as they discuss why it’s important to your business. Timestamp: 08:06: Brand Love Explained Timestamp: 18:57: Brand Love Potion Timestamp: 21:52: Relations Warmers Dr, Ahuvai’s Contact Info: Website The Things We Love.com Facebook https://www.facebook.com/aaron.ahuvia Linkedin https://www.linkedin.com/in/aaronahuvia/ Tacey's Contact Info: www.tace...
2022-10-1829 minCustomers First PodcastCustomer Relationship & Repair with Special Guest Lynn WhitbeckJoin Tacey and her special guest , Lynn Whitbeck: Founder and CEO of Petite2Queen as they discuss Customer Relationships & Repair. Timestamp: 05:26: Emotional Repair Timestamp: 08:46: 80/20 Rule Timestamp: 30:40: Lynn’s Speed Round Lynns Contact Info: Website https://petite2queen.com Instagram http://www.instagram.com/petite2queen/ LinkedIn - Lynn Whitbeck: https://www.linkedin.com/in/lynnwhitbeck Free Masterclass: https://petite2queen.com/grow/ Free Guide: How to Rapidly Improve Sustainable Sales Profits With 5 Proven Strategies: https://petite2queen.com/brighton/ Tacey's Contact Inf...
2022-10-1138 minCustomers First PodcastCulture That Rocks with Special Guest Jim KnightJoin Tacey and her Special Guest Speaker and Author of Culture that Rocks! Jim Knight discussing How to have a Culture that Rocks! Timestamp: 01:21: Jim’s Story Timestamp: 11:24: Is your brand tattoo worthy? Timestamp: 28:34: Avoiding Acceptable Mediocrity. Jim’s Contact Info: website: www.knightspeaker.com Jim’s new Book: Service That Rocks Tacey's Contact Info: www.taceyatkinson.com
2022-10-0444 minCustomers First PodcastHow to Lead Teams Where Everyone Wins: with Special Guest Tony ChatmanJoin Tacey and her special guest Tony Chatman as they discuss How to Lead Teams Where Everyone Wins! Timestamp: 04:39: What a Force Multiplier Does Timestamp: 08:36: Healthy Workplaces Timestamp: 24:57: Tony's Speed Round Tony's Contact Info: website: www.tonychatman.com Tony's Book: The Force Multiplier: How to Lead Teams Where Everyone Wins Tacey's Contact Info: www.taceyatkinson.com
2022-09-2736 minCustomers First PodcastLeading a Heart-based Culture with Special Guest Wade ThomasJoin Tacey and her special guest Wade Thomas as they discuss this week's topic: Leading a Heart-Based Culture. Timestamp: 07:23: Benefits of a Heart-Based culture to the business Timestamp: 12:28: Putting this into Action. Timestamp: 16:05: Wade's speedround. Wade's Contact Info: From the Heart - https://www.amazon.com/Heart-Achieve-Results-Approach-Works-ebook/ LInkedIn - www.linkedin.com/in/wadeathomas IG https://www.instagram.com/_wade_thomas/ Tacey's Contact Info: www.taceyatkinson.com
2022-09-2024 minCustomers First PodcastDare to Dream: Creating an Innovative Culture.Join Tacey and her special guest Terry Rich as they discuss this week's topic: Dare to Dream, Creating an Innovative Culture. Timestamp: 00:57: Terry's Story Timestamp: 04:41: Building an Innovative Environment Timestamp: 20:56: Everyone Gets to Contribute Timestamp: 24:14: Terry's Speedround Terry's contact information: https://terryspeaks.com Tacey's contact information: www.taceyatkinson.com
2022-09-1332 minCustomers First PodcastCalming Upset People in 90 seconds or Less : Skills We All Need. With Special Guest Doug Noll Join Tacey and her special guest Doug Noll: Topic: Calming Upset People in 90 seconds or Less : Skills We All Need. Timestamp: 1:02: Doug's Story Timestamp: 5:25: Science Behind the Practice Timestamp: 10:20: Becoming More Emotionally Intelligent Doug's Contact Information/Promo site for us: https://dougnoll.co/customer-first Tacey's Contact info: www.taceyatkinson.com
2022-09-0638 minCustomers First PodcastCustomering: There Are No Markets, Only Customers. With Special Guest Joe PineNew Episode Dropped! Join Tacey and her special guest Joseph Pine II as they discuss Customering: why there are no markets, only customers. Timestamp: 01:04: Joe's Story Timestamp: 09:19: Unique Value Timestamp: 11:59: Economic Waste Timestamp: 14:26: Production on Demand Joe's contact information: https://www.linkedin.com/in/joepine/ https://twitter.com/joepine You can find the paper Joe wrote on this subject at: https://strategichorizons.com/wp-content/uploads/Customering-The-Next-Stage-in-the-Shift-to-Mass-Customization-MCDD-Pine.pdf Tacey's contact info: www.taceyatkinson.com and on the episode site link above
2022-08-3033 minCustomers First PodcastThe Challenges of Leading Todays Remote Teams. With Special Guest Dr. David ArringtonJoin Tacey and her special guest Dr. David Arrington as they discuss the keys to leading a remote team successfully. Timestamp: 08:39: 7 Deadly Sins of Managing a Remote Team Timestamp: 28:25: 6 Keys to Successfully Manage a Remote Team. David's contact information: https://arringtoncoaching.com You can find Leading meetings that don't suck, free training course under the training tab. https://www.linkedin.com/in/dmackarrington/ Tacey's contact info: www.taceyatkinson.com and on the episode site link above
2022-08-2353 minCustomers First PodcastThis Week Tacey Answers Listeners QuestionsJoin Tacey this week for episode 62 (which is pretty cool I am doing solo when I was born in 1962, lol) I am answering listeners questions on my own this week. Have questions you would like me to answer on air next time, email me at tacey@taceyatkinson.com or DM me on social media. All the links can be found at www.taceyatkinson.com
2022-08-0914 minCustomers First PodcastCustomer Service, Compassion & Support during the Grief Process! Join Tacey & Her Special Guest: Founder and CEO of Journey to Grateful : Tim Bigonia, as they discuss Customer Service, Compassion & Support during the Grief Process! Timestamp: 01:01: Tim's Story Timestamp: 23:18: Building relationships with Kindness & Compassion Tim's Contact Information: @journeytograteful (FB and Insta) tim@journeytograteful.com (email) www.journeytograteful.com (website) Tacey's Contact information on episode website and at @tacey.atkinson on social media
2022-06-2855 minCustomers First PodcastCultivating Relationships with Compassion & Curiosity With Special Guest Angie RobinsonJoin Tacey Atkinson from Customers First and her returning special guest Business Coach and Consultant Angie Robinson as they discuss how to cultivate deeper business relations with your team and customers through compassion and curiosity. Timestamp: 02:42: Compassion & Curiosity as skills to build better relationships Timestamp: 14:59: Compassion don't eliminate accountability 17:35: Angie's Speed Round Angie's Contact Info: Instagram:@angierobinsoncoaching Website: www.angie-robinson.com
2022-06-1423 minCustomers First PodcastHow Creative Service Providers Can Utilize the Customer Journey With Special Guest Kathryn RobertsJoin Tacey Atkinson from Customers First and her special guest Kathryn Roberts as they discuss different ways the customer journey effects the creative service provider. Timestamp: 00:52: Kathryns' Journey Timestamp: 04:58: How creatives can utilize the customer journey Timestamp: 10:40: Short Attention Span VS Short Memory Timestamp: 20:47: Kathryns' Speed Round Taceys' Contact Info : Instagram: @taceyatkinson Kathryns' Contact Information: Instagram @kathryn.servicescoach Website: www.questfor47.com Kathryns' Free Gift: https://bit.ly/NurtureAccelerator
2022-03-2927 minCustomers First PodcastEmpowering Your Team To Deliver a Magical Experience With Special Guest Samantha IrwinJoin Tacey and her Special Guest Samantha Irwin from Kaizen Business Coaching as they discuss ways to empower your team to greatness. Timestamp: 01:02: Samantha's Story Timestamp: 14:50: The Power of the Frontline Team Timestamp: 21:45: Connecting the Community Timestamp: Samantha's Speed Round Samantha's contact info: LinkedIn: https://www.linkedin.com/in/samanthairwin/ Free PDF: www.kaizen.zone/businesshealthcheck Tacey's Instagram: @tacey.atkinson
2022-01-1132 minCustomers First PodcastThe Moving Experience and Is There Any Customer Service in That IndustryJoin Tacey, one on one, as she discusses the moving industry and what moving across the country has taught her about it. This is will be a 3 part series of short podcasts to discuss customer service or lack there of, in the moving industry and what we as consumers can do about it. Be sure to follow the journey on Instagram @Tacey.Atkinson and please leave comments and tell us all about your moving experiences.
2021-11-0209 minCustomers First PodcastSimplify Your Sales ProcessesJoin Tacey and her special guest Rory Atkinson from Visual Click Studios as they discuss How to simplify your online sales processes to increase sales. Timestamp: 01:36: Defining simplifying your sales processes Timestamp: 07:36: Urgency VS Scarcity Timestamp: 18:42: Tips on capitalizing on email lists Timestamp: 24:27: Rory's Speedround Visual Clicks Website: https://visualclickstudio.com Tacey's website: https://www.taceyatkinson.com
2021-08-0328 minCustomers First PodcastCustomers First Podcast "Your brand is more than your logo"Today we are discussing how your brand is more than your logo with Keith Groshans from Rocket Juiced Studios. Welcome back to the Customers First Podcast. I'm your host Tacey Atkinson. Here, I intend to bring together people from all areas of business to discuss things like the importance of targeted customer service, brand perception and the customer journey. Timestamp: 9:40: YouTube Series Keith references, here's the link: University Locker Rooms and Internal Branding lesson Timestamp: 24:48 Customers First Speed Round Timestamp: 28:19 Keith's Listener Gift (booklet) link here: Booklet Link Connect...
2021-06-0130 minCustomers First PodcastThe Importance of the Customer ExperienceToday I'm joined by Lisa DiNoto Glassner of Core Memory Candles and the Castle Run. I've invited Lisa here to discuss the importance of the customer experience being built into every step of the customer journey. Lisa has built Core Memory Candles around the customer experience. I'm your host Tacey Atkinson, and this is the Customers First Podcast, a show that brings together people from different areas of business to discuss things like targeted customer service, brand perception and the customer journey. Connect with the shows social accounts and Tacey on the podcast page just...
2021-06-0121 minCustomers First PodcastGrowing Community Authentically Today I am honoured to be joined by my business mentor, podcast guru and my good friend Mr. Lou Mongello from WDW Radio. We talk about growing organically and showing up authentically for your community. How to welcome and foster people to feel safe, welcomed and engaged in your community. I'm your host Tacey Atkinson and this is the first episode of the Customers First podcast, a show that brings together people from different areas of business to discuss things like customer service, brand perception and the customer journey. Timestamp: 7:20: "caring at scale"...
2021-06-0117 minCustomers First PodcastCustomers First TrailerMy Name is Tacey Atkinson and I am the host of the Customers First Podcast. Where we engage industry leaders from around the globe in Customer-Centric conversations to help us all deliver magical customers experienced to increase sales and lower employee attrition. Rember: Customer-Centric Conversations Create Magical Customer Experiences. Let's Connect: See below for all the ways how........ Website: https://www.taceyatkinson.com LinkedIn: https://www.linkedin.com/in/taceyatkinson/ Instagram: https://www.instagram.com/taceyatkinson/
2021-05-2203 min