Shows
The Glow Up - Fabulous conversations with innovative minds.AI-driven Healthcare Transformation - Patty Hayward TalkdeskPatty Hayward is the General Manager of Healthcare and Life Sciences at Talkdesk, where she leads innovation at the intersection of AI, technology, and patient experience for healthcare organizations.Key TakeawaysDeep Personal Motivation: Patty’s passion for patient experience stems from her family’s struggle navigating complex healthcare for her mother. This drives her mission to simplify and humanize patient journeys.Transforming Contact Centers: Talkdesk is applying AI to rethink traditional healthcare contact centers. By integrating electronic health records, smart routing, and agent assist tools, they aim to ensure every pati...2025-05-2337 min
Healthcare NOW RadioHealthcare for Humans: Healthcare's Cultural Crossroads w/ Patty Hayward, TalkdeskHost Raj Sundar explores the potential of centralized contact centers in healthcare with Patty Hayward, the general manager of healthcare and life sciences at Talkdesk. Drawing from her extensive experience and personal stories, such as her mother's medical journey, Patty illustrates the critical need for better communication and coordination within healthcare systems. They delve into how centralization, aided by AI and modern technology, could improve patient care by offering timely, personalized interactions and addressing unmet needs in diverse communities. They also tackle how a centralized approach can respect cultural nuances and enhance health education, breaking down barriers to access and...2025-04-2734 min
Healthcare NOW Radio Podcast Network - Discussions on healthcare including technology, innovation, policy, data security, telehealth and more. Visit HealthcareNOWRadio.comHealthcare for Humans: Healthcare's Cultural Crossroads w/ Patty Hayward, TalkdeskEpisode 67 From Local Voice to Call Center: Healthcare's Cultural Crossroads w/ Patty Hayward (Talkdesk)
Host Raj Sundar explores the potential of centralized contact centers in healthcare with Patty Hayward, the general manager of healthcare and life sciences at Talkdesk. Drawing from her extensive experience and personal stories, such as her mother's medical journey, Patty illustrates the critical need for better communication and coordination within healthcare systems. They delve into how centralization, aided by AI and modern technology, could improve patient care by offering timely, personalized interactions and addressing unmet needs in diverse communities. They also tackle how a centralized approach...2025-04-2634 min
CustomerlandReal-World AI in Retail: Talkdesk Leaders Reveal What Actually Works Beyond the HypeThe gap between AI hype and real-world implementation is creating both challenges and opportunities for retailers worldwide. Talkdesk executives Ed Durbin and Michael Klein pull back the curtain on what's actually happening in retail AI adoption, sharing candid insights from their conversations with retail leaders at NRF and beyond."We've spent millions on AI and we're still trying to get it to work," one retail vice president confessed to Ed during a recent conversation. This admission captures the frustration many retailers face as they attempt to transform customer experience with artificial intelligence while managing legacy systems, limited...2025-04-1533 min