Shows
Charged Alpha Stock EncyclopediaCXM Stock: 180 AI Engagements + EPS Beat Q1 FY2027Sprinklr Q1 FY2027 earnings breakdown - conversational walkthrough with a price-aware verdict and Wall Street consensus comparison.
THE CALL: HOLD (3/5 conviction, STRONG)
- CURRENT @ $5.25 - HOLD
- BUY below $4.46 with $3.67 stop
- AVOID above $7.08
TRIGGER: Two consecutive quarters of revenue growth back above 8% with AI engagement count above 250 OR an FY28 guide implying double-digit growth
WINDOW: Through Q3 FY2027 earnings (December 2026)
TRACKER: chargedalpha.com
WALL STREET CONSENSUS
- Ratings: 0 Strong Buy / 4 Buy / 9 Hold / 2 Sell / 0 Strong Sell - HOLD
- Median 12-month price target: $6.00 (range $4 - $9)
- Charged Alpha vs consensus: IN LINE
THESIS
Sprinklr is a deep-value mid-cap customer-experience SaaS...
2026-06-0512 min
CXM Academy PodcastsTable 7 in Germany - The Art of the AndsTable 7 · S2 · E01 — The Art of the AndsGermany · with hosts Michel Stevens & Bram De VosMichel and Bram packed a car in Belgium and drove eight hours into Germany to test a stereotype. Efficient. Organized. A little serious. They came back with the season's thesis instead: the best customer experiences aren't built by choosing between precision and warmth. They're built by holding on to both. Three interviews, two cities, ski jumping, river surfing, and one finger-wrestling champion.Chapters00:00 — Why we drove eight hours to Germany01:24 — Belgium t...
2026-05-1959 min
The CX EquationEP8: Why User Research Is Your Competitive Edge in Modern CX StrategyIn this episode of The CX Equation, hosts Chantelle Casey and Mark Clydesdale sit down with Emmanuelle Savarit, a senior research and strategy leader, to explore how embedding user research into everyday decisions drives measurable business impact. Emmanuelle shares how to position research as a core business function, align insights with stakeholder priorities, and scale research across organisations. She also explains how AI is enhancing, rather than replacing, researchers by freeing them to focus on strategic thinking and human judgment. Tune in to learn how to turn insights into action and build a culture where research truly moves the...
2026-05-1242 min
The CX EquationEP7: Test Smarter, Grow Faster: Nicole Storey on ExperimentationIn this episode of The CX Equation, hosts Chantelle Casey and Mark Clydesdale sit down with Nicole Storey, Co-Founder and Head of Experimentation at Hookflash, to reveal how experimentation can transform website performance and customer experience. Nicole breaks down why running tests without a clear hypothesis wastes time, how to align SEO insights with on-site experience, and why “losing” tests can be the most valuable lessons. She shares practical frameworks for data-driven decision-making, creating tailored landing pages, and building a culture that drives sustainable growth. Tune in to learn how experimentation can turn insights into real business results.K...
2026-04-1438 min
The CX EquationEP6: Problem First, AI Second: What Great CX Leaders Get RightIn this episode of The CX Equation, hosts Chantelle Casey and Mark Clydesdale are joined by Zeke Wu and Aswin Peter to discuss what it really takes to use AI for improving customer experience. Drawing on lessons from the automotive and energy domains, they share that a problem-first thinking approach beats AI hype every time. The conversation explores how trust and transparency shape AI adoption, why augmenting teams matters more than replacing them, and how small, practical use cases can scale globally, even in regulated environments. The key takeaway: competitive advantage comes from better decisions, not just more d...
2026-03-1742 min
CX FilesMichel Stevens - CXM Academy - How Can We Improve CX Events?Michel Stevens is Course Director at the CXM Academy. He is also a managing partner at goCX. He is based in Antwerp, Belbium. The CXM Academy aims to build training for the real world - interactive and culturally relevant. In this conversation with Peter Ryan, Michel talks about CX events. Why are so many of them so repetitive? Why are they flooded with the same speakers talking about the same subjects? Why do events focus on getting 1,000 through the door rather than on high quality information? https://open.cxm.academy/ https://www...
2026-03-0526 min
CXM Academy PodcastsTable Stakes - Don't bring the CEO to CX - with Anna-Maija TanninenThe conversation delves into the unique challenges of B2B customer experience, highlighting the fundamental differences between B2C and B2B, the organizational challenge of customer centricity, and the shift from insights to action in B2B CX. It emphasizes the importance of measuring success in B2B CX and the role of CX governance and organizational structure in driving customer-centric initiatives.TakeawaysB2B customer experience differs fundamentally from B2COrganizational challenge of customer centricity in B2BChapters00:00 Introduction to B2B Customer Experience05:04 Challenges of Applying...
2026-03-0327 min
Growth DiggerFrom CRM to CXM: How Real-Time AI Is Shaping the Next Era of Customer Experience Management In this episode of the Growth Natives Podcast, host Taran Nandha (Founder & CEO, Growth Natives) speaks with Rukman Singh, Senior Director – Customer Success & Experience, about the shift from traditional CRM systems to modern Customer Experience Management (CXM) powered by real-time AI.Discover how businesses are moving beyond managing customer data to delivering predictive, personalized, and seamless experiences that drive retention, expansion, and long-term growth.🔍 In this episode: ✅ CRM vs CXM explained ✅ Role of real-time AI in customer experience ✅ Predictive personalization & proactive customer success ✅ How CXM becomes a true revenue...
2026-02-2408 min
CXM Academy PodcastsTable Stakes - Your customer don't want your product - with Eckhart BoehmeThe conversation delves into the Jobs to be Done methodology, emphasizing the importance of understanding the customer's job to be done and the common mistakes made in customer understanding. It also explores the Customer Progress Design methodology and the potential role of AI in Jobs to be Done interviews.TakeawaysUnderstanding the customer's job to be done is crucialJobs to be done methodology provides a lens to look at human needsChapters00:00 AI in Jobs to be Done Interviews
2026-02-2429 min
CXM Academy PodcastsTable Stakes - Your CX is too simple - with Helge TennøThe conversation explores the concept of systems thinking and its application in understanding the whole system, emphasizing the importance of interdependencies and relationships. It delves into the friction caused by customer isolation, the significance of information, and the practical adoption of systems thinking. Additionally, it addresses resistance to systems thinking and provides a starting point for CX leaders to implement systems thinking in their organizations.TakeawaysSystems thinking focuses on the whole, not just the partsUnderstanding the interdependencies and relationships within a system is crucialChapters00:00 Starting Point for CX...
2026-02-1720 min
The CX EquationEP5: Designing for What Customers Really Want - Not Just What They Say with Andy SageMarkets are crowded, products feel interchangeable, and customer loyalty is more fragile than ever. In this episode of The CX Equation, hosts Chantelle Casey and Mark Clydesdale are joined by Andy Sage to explore why experience is the true competitive advantage across industries, and how behavioural psychology can shape CX design. From adoption curves to organisational design, they unpack how to turn complex, commoditised offerings into trusted propositions that customers genuinely value, adopt, and remain loyal to. What You’ll Learn:How to identify what customers actually want beneath surface needsWhy simplicity in proposition design drives ado...
2026-02-1750 min
CXM Academy PodcastsTable Stakes - Your personalization feels fake because it is - with Rasmus HoulindThe conversation delves into the personalization trap, the core misunderstandings about personalization, the practical application of the personalization bow tie, the balance between data and privacy, practical steps for marketing leaders, and the use of personalization cards for practical execution.TakeawaysData vs. UnderstandingThe Personalization TrapChapters00:00 The Personalization Trap05:50 Core Misunderstandings10:55 Practical Application of the Bow Tie23:01 Balancing Data and Privacy30:42 The Personalization Cards
2026-02-1029 min
CXM Academy PodcastsTable Stakes - The Workshop formula that works with Dimitri JambéIn this conversation, Michel Stevens and Dimitri Jambé discuss the critical aspects of learning design and the impact of workshops on professional development. They explore the importance of trust in learning design and the need to optimize workshops for change rather than content coverage. Dimitri shares insights on structuring workshops for application and the future of learning design, emphasizing the role of human connection and the evolving use of AI in the learning process.TakeawaysDesigning workshops for changeThe importance of trust in learning designChapters00:00 The Design Problem in W...
2026-02-0335 min
The CX EquationEP4: What 2025 Taught Us About AI, Composable Tech, and Marketing ControlMarketing teams are heading into 2026 under pressure to prove value, simplify their MarTech stacks, and deliver more with fewer resources, all while AI noise gets louder every week. In this episode of The CX Equation, hosts Chantelle Casey and Mark Clydesdale are joined by James Gent and Neil Hughes of Tap CXM to unpack what really changed in 2025, what composable actually means in practice, and why the next wave isn’t more AI.What You’ll Learn:How to spot the difference between real AI capability and vendor hypeWhy consolidating and simplifying your MarTech stack is now a busi...
2026-01-2048 min
CXM Academy PodcastsTable 7 in Sweden: Design Delight At Christmas (Christmas Special)Imagine a masterclass with five of the world’s leading Customer Experience minds, recorded live with an audience. That’s this episode.We brought Michel Stevens, Mikkel Korntved, Dimitri Jambé, Dominik Olejko, and Nancy Haenen together on one stage at Dialogkonferansen 2025 for a special Christmas recording. They cut through the noise to deliver the core strategies that move the needle:• The critical, actionable art of customer listening. • The undeniable data linking staff morale to customer satisfaction. • A persuasive framework for securing executive buy-in and budget for CX initiatives. • Candid stories and proven advice from recipients of the presti...
2025-12-1658 min
The CX EquationEP3: The Secret to CX Superpower at a Global ScaleWhat if your global CX strategy could scale effortlessly, without ever overruling local teams? In this episode of The CX Equation, hosts Chantelle Casey and Mark Clydesdale welcome Rob Grierson, Head of Group CRM, Customer Analytics & Innovation at Specsavers, to explore how global teams can unify customer experience across 10+ markets without diluting local expertise. Rob shares practical frameworks for building a global CRM community, strengthening personal relationships across regions, and creating shared testing standards that inspire trust. He also breaks down Specsavers’ “steal with pride” culture, where teams confidently adopt proven tactics from other markets to accelerate impact. This conversation reveal...
2025-12-1634 min
CXM Academy PodcastsTable Stakes - The Myth of Loyalty with Dale W. HarrisonThink your most frequent customer is your most loyal one? You're probably wrong.This topic was so information-dense and critical, we had to make this a special double-length episode. Loyalty expert Dale W. Harrison delivers an authoritative, no-fluff masterclass that challenges outdated brand strategies.He explains why "it's not how often someone buys your brand" that defines loyalty.So, what is the real metric?Dale breaks it down: True customer loyalty is measured by the "proportion of total purchases that go to a specific brand". A customer who buys from you 10...
2025-12-091h 01
CXM Academy PodcastsTable Stakes - Metrics that Predict Program Success with Anouk DevrieseWhy do so many change programs fail? Leaders track budgets, timelines, and milestones, but they miss the single most important metric that predicts success.
In this authoritative, practical episode, organizational expert Anouk Devriese reveals the #1 predictor of change failure: Cultural Alignment.
She explores the direct "causal link between culture and strategy failure", using the powerful example of what happens when you force an "aggressive sales strategy" into a "clan culture"—one that "is like one big family".
The hard truth? It simply "won't work". This "cultural misalignment" is a metric you can assess, an...
2025-11-2525 min
The CX EquationEP2: Why Creativity Is the Missing Link in Customer ExperienceIn today’s data-driven world, creativity is the true competitive differentiator and the cornerstone of next-level customer experiences. In this episode of The CX Equation, hosts Chantelle Casey and Mark Clydesdale sit down with Matt Broekhuizen, Head of Customer Engagement at VCCP, to explore how iconic brands like LEGO and Sainsbury’s blend tech, data, and creativity to create emotionally resonant customer experiences. Matt shares frameworks for aligning cross-functional teams, building human-centered CRM programmes, and utilising AI to enhance creative excellence, proving that the most successful CX strategies prioritise brand storytelling over technology.What You’ll Learn:How to build t...
2025-11-2528 min
あつまれ！CX研究室 みんなではじめる顧客体験マネジメント#γ【bonus】最後の出張？番組は全30回で終了ですが、CXMの旅はまだまだ続きます一旦さようなら：CX研究室とまたどこかでお会いしましょう最終回記念で、オーディナリーとピープルがブログへ3度目の顔出し。反響や裏話などゆるく振り返っている様子をお届け。*bonus trackですブログはこちらから👉️https://mctinc.jp/blog/20251120———————————————🧸番組eBook全30回の番組内容を資料として1冊にまとめた『(eBook)みんなではじめるCXマネジメント』を公開！ポータルサイトから無料でダウンロードいただけます。【URL】https://mctinc.jp/podcast/cxm-lab/atsumare/———————————————📕より本格的に学びたい方へpodcastの内容を深堀りした書籍『いちばんやさしいCX経営の教科書』が2025年10/2より発売です。【URL】https://mctinc.jp/cxm———————————————🎧️各プラットフォームで配信中番組をお好きな場所でお聞ききいただけます。詳しくは下記リンクから。Spotify｜https://bit.ly/s_cxmlabYouTube｜https://bit.ly/y_cxmlabApple podcast｜https://apple.co/4lDwL2LAmazon Music｜https://amzn.to/4mTle0fYouTube Music｜https://bit.ly/ym_cxmlab———————————————🙋運営会社mctについてわたしたちmctは、新鮮なインサイトで一緒にビジネスを変革する、デザインコンサルティングファームです。皆さんと伴走しながら、新鮮なインサイトとアイデアを導き出し、ビジネスの変革と持続的な成長をお手伝いしています。【URL】https://mctinc.jp/ ＝＝＝＝＝＝＝🎤番組について提供価値を最大化するCX（顧客体験）、戦略的に設計・改善できていますか？この番組は、顧客体験向上のヒントを学べるpodcast番組です。———————————————番組で学べる主なテーマ• CXの基本とビジョン構築：組織やチームで共有できる「いい体験」の定義づくり• インサイト理解とCXデザイン：本音や欲求を掴み、ジャーニーマップで可視化• 改善サイクルと測定：小さく試して学ぶABテストと3つの測定視点• 組織に根付くCX文化：ガバナンス・カルチャー・EXとの関係• デジタル活用：スケールを保ちながら質を維持する技術とデータ活用• ツール導入の要点：目的設定と現場連携の重要性———————————————
2025-11-1901 min
CXM Academy PodcastsTable Stakes - Employee-led transformations are the BEST with Ed MurphyWhy do so many big transformations fail to deliver? According to organizational change expert Edward Murphy, it's because leaders are missing the single most critical component: their employees.
The best transformations aren't just pushed onto employees; they are employee-led.
In this practical, no-fluff discussion, Ed breaks down why "co-creation" is the key to success. When you "get the employees involved" from the very beginning, you don't just get buy-in; you get a deeper level of engagement, understanding, and commitment.
This is a masterclass in:
Involving employees in "strategy" and "vision" creation.
2025-11-1831 min
CXM Academy PodcastsTable Stakes - Stakeholders that make or break it with Jannecke Drangert-HvedingWhy do so many massive, top-down transformation programs fail? We build complex frameworks and try to "persuade" people... but we forget the most important part.
In this podcast, transformation expert Jannecke Drangert-Hveding shares practical, results-oriented insights that will change your entire approach: stop trying to force change and "start small, one conversation at a time."
Jannecke explains that "real transformation begins in small conversations" because true "human alignment" is the only thing that creates lasting momentum. It's not about fighting resistance; it's about "mobilizing energy."
This is a masterclass in:
Understanding "...
2025-11-1124 min
System Admin InsightsiCIMS Hacks: CXM prep + offer date workaroundTtips to avoid “implementation spookiness” as one team gears up for an iCIMS CXM project, while Vivian explained a clever workaround for tracking offer accepted dates using the “updated date” field.Join our Friday Call: https://system-admin-insights.circle.so/eventsStart a free 1-month trial: https://system-admin-insights.circle.so/c/icims-discussion/#iCIMS #HRTechhttps://systemadmininsights.com/
2025-11-0547 min
CXM Academy PodcastsTable Stakes - Getting CX Buy-In Without The Battle with Alain ThysEver launched a CX transformation with a big bang, only to watch it… fizzle out?
You're not alone. It’s that “painfully familiar scenario”: the kickoff is energizing, but six months later, everyone reverts to old behaviors, and your big initiative quietly fades into the background.
It’s one of the most frustrating realities in CX. But why does it happen? And how do you finally make change stick?
In this episode of Table Stakes, our Course Director Michel Stevens sits down with the man who literally wrote the book on it. Alain Thys, author of "The Transformation Code," challenges...
2025-11-0438 min
The CX EquationEP1: Personalisation - The Secret to Customer ValueToday, personalisation has become a buzzword that’s thrown around frequently in marketing circles. But what does meaningful personalisation really look like, and how can businesses deliver it at scale? In this inaugural episode of The CX Equation, hosts Chantelle Casey and Mark Clydesdale dive deep into the evolution of personalisation and provide actionable insights for businesses looking to move beyond surface-level customisation.What You’ll Learn:Why personalisation goes beyond adding first names to emails and how to focus on true relevanceHow to overcome common personalisation barriersWhy customer expectations are being set by best...
2025-10-2827 min
CXM Academy PodcastsTable Stakes - Beyond the Survey Trap with Frances ChapireauAcross the globe people are measuring the customer experience with metrics like Net Promoter Score , Customer Satisfaction, or Customer Effort Score. These are very good metrics to measure the perception a customer has as they effectively measure the (perceived) Value for the Customer.
What these don’t tell is what the Value for the Business, all the while organizations want to understand this. These metrics don’t tell either is what the context was
under which these perceptions were created.
And yet, this is where the key lies. This is one of the traps people have...
2025-10-2844 min
Kpop Boy Bands Gossip NewsSEVENTEEN Sub-Unit CxM Debuts at No. 1 on Billboard's Emerging Artists ChartSEVENTEEN Sub-Unit CxM Debuts at No. 1 on Billboard's Emerging Artists Chart.
2025-10-2407 min
The CX EquationWelcome to The CX EquationCustomer experience is complex, but it doesn’t have to be confusing.The CX Equation dives into the real stories and real results shaping CX transformation in enterprise organisations. Each week, hosts Chantelle and Mark cut through surface-level talk and bring you honest conversations with clients, consultants, and technology leaders. Together, they explore what works, what doesn’t, and what it really takes to deliver loyalty, retention, and growth at scale.Expect:Candid lessons from enterprise leaders driving CX changeA straight-up look at tech investments — worth it or wasted?Behind-the-scenes stories of embedded partnerships in actionHonest confes...
2025-10-2300 min
CXM Academy PodcastsTable Stakes - Using Research to Drive Conversions with Daniël Granja Baltazar"We put the customer first", "we are customer-centric" and "we listen to our customers" are promises often heard among management. But what's behind these promises?
Unfortunately, you often don't have to dig deep under the surface to reveal lack of action and consequences behind promises. The customers feel disappointed, the employees don't believe it, and management wonders: why did all the good intentions fail?
The answer: Simply because it's not sufficient to have "good intentions" when putting Customer Experience on the agenda. Customer Experience must show financial value if you wish to ensure full backing...
2025-10-2140 min
CXM Academy PodcastsTable Stakes - Make Data Drive Change with Brent DykesYou've put in the work, you've crunched the numbers, you've built the perfect dashboard and yet nothing changes. Your brilliant insights are dying a silent death on a PowerPoint slide.
The numbers speak to you but they're mute to the rest of the room. You've spent countless hours in the data trenches, and the story you've uncovered is crystal clear to you. But when you present your findings, you get a blank stare and a polite nod, and then your insights quietly fade into the background. Your hard work just became part of the digital wallpaper.
2025-10-1434 min
1 to Sarang Kpop and Kdrama Podcast139. Our CxM HYPE VIBES Uncensored Album ReviewSEVENTEEN’s Hot Guys are serving heat and heart! 🔥 S.Coups and Mingyu — aka CxM — turn up the temperature with their debut sub-unit album “Hype Vibes.” In this episode, we unpack how this release had us feeling ourselves: from “Worth It’s” flirty groove to “Earth’s” euphoric lift. We also dive into the album’s core message — living boldly and fully in the moment — and how SEVENTEEN continues to show us what that really means.-------New episode every Thursday 8PM!-------Music by DJ ERPAT.-------CONNECT WI...
2025-10-091h 18
K-ALL5, 4, 3 (Pretty woman) (feat. Lay Bankz) by CXM of Seventeen (First Time Reaction!)In this bonus episode, I react to Seventeen’s brand-new subunit CXM, featuring Mingyu and S.Coups, and their debut track ‘5 4 3 Pretty Woman’ with Lay Bankz! I was not ready for the visuals, the vibe, or how catchy this song is. I break down the music video, themes, fashion, and those standout moments from both Mingyu and S.Coups.
And this episode is packed with surprises! 💣
I share all about my recent experience seeing ONE PACT live (yes, it was amazing!)
I tease my upcoming interview with the group
BTS’s Jungkook makes an appearance in my commentary
And the biggest...
2025-09-3010 min
CXM Academy PodcastsTable 7 in Norway - Where the fjords meet choicesAnchor yourself in Oslo for a very special episode of Table 7, recorded live at the historic Fram Museum—home of the famed polar exploration ship, the Fram.Join your host Michel Stevens as he navigates the evolving waters of customer experience with three of Norway's most esteemed CX pioneers: Helge Tennø, Jannecke Drangert-Hveding and Janine HessIn this episode, we explore: 🌊 Why Norway's digital-first society sets sky-high customer expectations. 🤖 The real-world balance between AI-driven efficiency and human-centric design. 📖 How powerful storytelling builds belonging in a commoditized world. ⏳ Why time is the ultimate currency for today's consumers. 🧠 T...
2025-09-1858 min
天下學習【管理ON AIR Ep.7】CXM＋CRM＝魔法組合，還是災難現場？ft.夏雨農如果說 CRM 是你的戀愛紀錄簿，詳實記錄著顧客的年齡、喜好和消費次數，那 CXM 就是你的求生指南！因為顧客的體驗，比數據更感性。如果這兩者不搭配，你很可能就是那個明明手握大數據，卻依然搞砸關係的「戀愛腦」行銷人！ 別擔心！這集《管理on air》再度邀請到台灣美庫爾董事總經理 Scott，為我們帶來經營顧客關係的「魔法組合」攻略！ CRM 升級 CXM 的三大關鍵：從靜態到動態，再到超個性化！首先，想提供米其林級的服務，你的後場支援也必須是米其林級。Scott 提醒，許多品牌在做超個人化行銷時，背後是用「工人智慧」在手動處理，不僅效率低，還超容易出錯，任何一次失手，都可能導致這段關係直接「斷片」！ 這場從 CRM 到 CXM 的升級，不只是買個新系統，更是一場需要 CEO 親自下海的「組織解鎖工程」。想知道如何讓你的顧客服務從「災難現場」變成「魔法組合」嗎？想學習如何打造 CXM＋CRM 整合流程，實現「體驗＋關係」雙贏嗎？趕快點開這集，一起學習如何讓數據不只躺在電腦裡，還能真正動起來，成為你維繫顧客關係的強大武器！ 【本集重點】 01:10 我們不一樣～文靜的CRM、超個性化的CXM 03:32 要有米其林五星的服務，就要有五星級的後場！ 04:20 千人千面不重要？！「剛剛好的體驗」才是重點 09:37 了解自己好做事，小品牌的CXM生存術 15:18 數據很難懂？？？組織整合才是大問題 18:31 驚喜服務：課程優惠折扣碼、〈會員體驗營運工程圖〉下載 主持人：天下學習研發長 盧智芳 來賓：台灣美庫爾董事總經理 夏雨農 製作團隊：天下學習、趙蓉詩、陳繹方 ＊夏雨農的Next CXM顧客價值變現工程學。結帳輸入【管理500】，再折500元！課程連結：https://hi.cw.com.tw/u/j8tiIgl/ ＊〈會員體驗營運工程圖〉下載網址：https://pse.is/8394f5 ＊更多管理領導心法到「天下學習」，開始上課：https://bit.ly/3G1YcBC ＊立即探索《天下學習》：https://hi.cw.com.tw/u/j85asib/ ＊訂閱天下全閱讀：https://bit.ly/3STpEpV ＊意見信箱：bill@cw.com.tw Powered by Firstory Hosting
2025-09-1619 min
CXM Academy PodcastsTable Stakes - From Career to EntrepreneurIn this episode of "Table Stakes," host Michel Stevens dives into the world of entrepreneurship within customer experience. Joined by experts Elles, Bartek Lechowski, and Anna-Maija Tanninen, they explore the highs and lows of taking the entrepreneurial leap.From the skills needed beyond expertise to the mindset that can make or break your journey, this conversation uncovers the raw truths of forging your own path. Whether you're considering freelancing, launching a consultancy, or leaving the traditional nine-to-five, this episode offers invaluable insights and advice for those ready to bet on themselves.Tune in for an...
2025-09-0941 min
SEVENTEEN Grown Man Kpop Boy BandSEVENTEEN’s S.Coups and Mingyu form new sub-unit CxMSEVENTEEN’s S.Coups and Mingyu form new sub-unit CxM.
2025-09-0309 min
CXM Academy PodcastsTable 7 in Bulgaria - Where CX is Being BuiltThis month on Table Seven, we’re unpacking how Bulgarian businesses are navigating the digital age – where customer expectations meet old-school charm. (Yes, we did discuss why McDonald’s kiosks haven’t caught on here. Turns out, we still like a human touch.) Join us for insights on: * The self-service dilemma – When efficiency clashes with "but I want someone to hand me my fries" * AI’s awkward phase – Why chatbots haven’t quite won us over (yet) * The workforce behind the magic – How to keep both employees and customers happy (it’s harder than it sounds) With expert perspectives from: 🔹 Ralitsa Zaha...
2025-08-141h 02
Datamatics ThoughtPodExtend CRMs and Empower CXM with Agent AssistIn this episode, learn how Agent Assist (a CRM‑integrated Agent Copilot powered by Small Language Models) enables customer service agents to instantly retrieve and synthesize live CRM data via simple language prompts—improving first‑time resolution, response consistency, and agent confidence. Discover how this AI assistant provides personalized support using transcription-driven QA feedback and best-practice answers, driving CXM effectiveness while enhancing brand reputation and operational efficiency.https://blog.datamatics.com/extend-crms-and-empower-cxm-with-agent-assist
2025-07-2104 min
CXM Academy PodcastsTable 7 in Poland - You Can See the Future From HereThis episode is so packed with insights, even our AI bots needed a coffee break. A few Takeaways: ✅ Trust in finance? More like "trust but verify… with ChatGPT." ✅ The best CX starts with hiring people who 𝒍𝒊𝒌𝒆 people. ✅ The secret sauce behind "human magic" in CX ✅ And so much more Starring Dominik Olejko, Paulina Garstka, Bartek Lechowski and Michel Stevens Watch the episode... before your competitors do. 😉
2025-07-011h 17Datamatics ThoughtPodAutomate Quality Assurance to improve Omnichannel CXMIn this episode, explore how automating quality assurance in omnichannel customer experience management (CXM) enables 100% analysis of customer interactions—leveraging text analytics, sentiment analysis, and topic modeling to assess agent performance, uncover hidden pain points, and ensure personalized, high-quality support across all touchpoints. Discover how this approach enhances credibility, trust, and satisfaction by moving beyond sampling to comprehensive, AI-powered QA. https://blog.datamatics.com/automate-quality-assurance-to-improve-omnichannel-cxm
2025-06-2604 minDatamatics ThoughtPodExtend CRMs and Empower CXM with Agent AssistIn this episode, discover how Agent Assist—powered by Small Language Models and integrated with CRM systems—delivers real-time, context-aware information to customer service agents, boosting first-time resolution, response consistency, and agent efficiency. Learn how it uses live CRM data, transcripts, and historical insights to personalize conversations, enhance QA, reduce errors, and elevate overall customer experience and brand reputation.https://blog.datamatics.com/extend-crms-and-empower-cxm-with-agent-assist
2025-06-2605 min
Radio VictoriaEl VIII CxM Trail Nocturno `La Jábega´ de Rincón de la Victoria bate récord con 650 inscripciones en menos de una semanaEl alcalde de Rincón de la Victoria, Francisco Salado (PP), junto al concejal de Deportes, Antonio José Martín (PP), y miembros del Club Atletismo Rincón han presentado hoy la camiseta oficial del VIII CxM Trail Nocturno ‘La Jábega’, una edición histórica que ha registrado 650 inscripciones en menos de una semana.
El regidor ha sido el primero en recibir la nueva camiseta de manos de los representantes del club organizador. “Felicito al Club Atletismo Rincón por este nuevo récord de participación y por la imagen de la camiseta que lucirán 650 personas de todas las edad...
2025-06-2010 min
CXM Academy PodcastsTable 7 in Belgium: Delight Defined by DifferencesCulture & Connection: How Culture Shapes Customer Experience in BelgiumIs your customer experience strategy stuck in a one-size-fits-all approach? Or do you assume that digital transformation alone will solve your CX challenges? Time for a reality check.Join Michel Stevens in the second episode of Table 7 at Antwerp’s breathtaking Botanic Sanctuary—a former monastery turned luxury hotel—where he sits down with three Belgian CX visionaries:A customer service alchemist who turns frustrated calls into loyal relationships (Dimitri)A multidisciplinary business designer who blends data, rugby, and homemade hot sauce into customer solutions (Koen)A...
2025-06-031h 16
Humans of TelecomEpisode 61: Raluca Berchiu, CEO & Founder of CXMRaluca Berchiu, CEO of CXM, shares her journey from Transylvania to Dubai, beginning with icy 5 a.m. swims and leading to the creation of a purpose-led business in telecom. In this episode of Humans of Telecom, she opens up about discipline, intuition, and the leap that changed everything.From childhood lessons on her grandmother’s balcony to leading CXM in one of the world’s fastest-growing markets, this episode explores the inner engine that drives true transformation.Learn how storytelling, discomfort, and saying “yes” to bold opportunities shaped Raluca’s unique lea...
2025-05-2723 min
Above The Treeline with Andy YoungInside the Shift from CCM to CXM with Henri DuraIn this inaugural TreelinePress interview, I sat down with Henri Dura, former Chief Marketing & Strategy Officer at Neopost (now Quadient) to discuss one of the biggest transformations in our industry: the shift from Customer Communications Management (CCM) to Customer Experience Management (CXM).Henri has had a front-row seat for this evolution, helping lead Neopost’s transition from a hardware-driven mailing business to a global software and services provider. Our conversation covered the major forces shaping this shift, including the rising expectations of digital-first consumers, the evolving role of print, and the growing impact of AI....
2025-05-2228 min
郝聲音郝聲音：（下）夏雨農老師的『Next CXM顧客價值變現工程學 』❖ 夏雨農的Next CXM顧客價值變現工程學 ❖ → 商業升維｜從 CRM 操作升級為 CXM 策略設計 → 系統思維｜讓顧客經營走出部門本位與數據困境 → 工程方法｜模組化經營工具 × 五層顧客體驗架構 → 真實戰法｜整理來自跨國品牌顧問案的可複製經驗 🎁5/30前限時預購低於44 折，專屬優惠輸入「sdh500」再折500元 👉課程介紹：https://hi.cw.com.tw/u/j4ptV9O/ 小額贊助支持本節目： https://open.firstory.me/user/ckfnpunqe136d08003p6lzdmn 留言告訴我你對這一集的想法： https://open.firstory.me/user/ckfnpunqe136d08003p6lzdmn/comments Powered by Firstory Hosting
2025-05-1919 min
郝聲音郝聲音：（上）夏雨農老師的『Next CXM顧客價值變現工程學 』❖ 夏雨農的Next CXM顧客價值變現工程學 ❖ → 商業升維｜從 CRM 操作升級為 CXM 策略設計 → 系統思維｜讓顧客經營走出部門本位與數據困境 → 工程方法｜模組化經營工具 × 五層顧客體驗架構 → 真實戰法｜整理來自跨國品牌顧問案的可複製經驗 🎁5/30前限時預購低於44 折，專屬優惠輸入「sdh500」再折500元 👉課程介紹：https://hi.cw.com.tw/u/j4ptV9O/ 小額贊助支持本節目： https://open.firstory.me/user/ckfnpunqe136d08003p6lzdmn 留言告訴我你對這一集的想法： https://open.firstory.me/user/ckfnpunqe136d08003p6lzdmn/comments Powered by Firstory Hosting
2025-05-1917 min
CXM Academy PodcastsTable 7 in Denmark: Michelin Stars & Marketing MindsMichelin Stars & Marketing Minds
Think personalization is just using someone's first name? Think again. Or maybe you think Michelin-star service secrets don't apply to your business?
Prepare to be surprised.
Michel Stevens pulls up a chair at Table 7 in Copenhagen with three Danish CX Pros: a 3-star Michelin restaurateur (Tina), a personalization guru who literally wrote the book on it (Rasmus), and an insightful expert on Customer Loyalty and Customer Centricity who's seen it all (Mikkel).
Get an honest view on Danish culture's impact on CX (hello, Janteloven!), why you should hire "personalities, not CVs", the surprising link...
2025-05-061h 14Datamatics ThoughtPodTransform into an AI-at-the-Core Contact Center and unlock CXM valueIn this episode, we shall explore how embedding AI at the core of contact centers is unlocking new levels of Customer Experience Management (CXM) value. Discover how AI-driven automation, intelligent routing, real-time analytics, and personalized engagement are revolutionizing customer interactions. Learn actionable strategies to transform your contact center into a smart, agile, and value-generating CX hub.Tune in for expert insights drawn from Datamatics’ AI-powered CXM transformation playbook.https://www.datamatics.com/resources/whitepapers/transform-into-an-ai-at-the-core-contact-center-and-unlock-cxm-value
2025-04-2804 minDatamatics ThoughtPodUpcoming Trends in the Contact Centers and Customer Experience Management (CXM)In this episode, we shall dive into the emerging trends shaping the future of Contact Centers and Customer Experience Management (CXM). From AI-driven personalization to omnichannel engagement and predictive analytics, discover how leading organizations are redefining customer interactions for the digital age. Learn key strategies to stay ahead of evolving customer expectations and create meaningful, lasting experiences.Tune in to gain forward-looking insights powered by Datamatics’ CXM expertise.https://www.datamatics.com/resources/whitepapers/upcoming-trends-in-the-contact-centers-and-customer-experience-management-cxm
2025-04-2804 min
The Carroll Connection Podcast#209 - Cxm ProductionOn this episode, Cxm "Cam" Production, rejoins for the first time since his last appearance on episode 173. Cam talks about everything he has done within the las year since that podcast episode dropped. He explains how he used his love for football and the New England Patriots to start making posters for the players on the team. Cam would go to training camp and give the custom posters to the athletes and this got the attention of local media. Also, Cam discusses his post announcing he wants to be a full time content creator. We share our thoughts on content...
2025-04-0757 min
The Trusted Guide Podcast with Mark Slatin#120 Strategies for Integrating AI in CXM from a Marketing LegendWhen you think of combinations who comes to mind? 👉 Jobs and Wozniak? 👉 Proctor and Gamble? 👉 Hewlett and Packard? When it comes to customer experience and one-to-one marketing, hands down, it's Don Peppers and Martha Rogers. They are the individuals behind the Peppers and Rogers brand. Don has authored or co-authored eleven different business books, collectively selling more than a million copies in 18 languages. In 2022 Peppers and Rogers released the greatly revised and updated Fourth Edition of their graduate-level textbook and desk reference, Managing Customer Experience & Relationships (Wiley, 2022). I ha...
2025-01-2344 min
ECの未来リピート率を高めるCXM戦略！生成AIでリピート率が爆上がりする方法
今回ゲスト、株式会社HAT 梅田 哲平 氏は、リピート通販およびD2Cの売上改善、ブランドの立ち上げ推進など、さまざまなプロジェクトに参画後、2024年に株式会社HATに入社。EC・通販事業者向けの売上および利益改善に資する全方位的な支援に加え、新規事業の企画・開発など多方面で活動されていらっしゃいます。
引き続き、梅田氏に『CRM』についてお伺いしました！
▽CRMの潮流とは？
大きな枠組みとしてはCRMからCXMという形、つまり“お客様の体験価値を管理していく”という流れになっていくと思っています。CXMになると、1to1が基本になります。つまりお客様1人1人に違うシナリオが走ったり、お客様がどういうものを求めていらっしゃるのかというレコメンドのようなものを、お1人に届けていく形になっていき、マスマーケティングとは違う形になっていくのではと思います。お客様との電話で何を求めていらっしゃるのか、という音声解析も生成AI・機械学習・ディープラーニング(深層学習)の中ですごく変わってくると思います。お客様の購入履歴だけでなく、クレームのお電話の後に、“感動されて他の商品を購入された”という事を、文章の中だけでなくお客様とのやり取りの中で判断していきます。お客様はお怒りになっていますが、オペレーターが原因を聞いて改善したり、他の商品を勧めるとすごく満足され、最終的には感動されて他の商品も購入いただいたというパターンがあります。そうなると、オペレーターの力だけでは判断していくのは難しいので、お客様の電話の内容を、音声で解析していきながら、テキストマインドの技術などをお客様に紐づけていき、CRMに活かしていくというパターンは出てくると思います。そのパターンに近いものもあり、例えば、“店舗でシャツを購入したお客様がECでも購入した”、“店舗で聞いてECで購入した”など、そのお客様は“店舗でどういうものを求めていたのか？”、というところを解析していく技術は出てくると思います。通販は固定費をいかに下げていくのか、というところがすごく重要になりますので、この辺りが生成AI・ディープラーニングという文脈の中で変わっていくと思います。生成AIでいうと、テキストを自動で生成したり、画像を生成したりすることが得意だと思うのですが、レコメンドのさらに細かいものが出来てくるのではと思っています。1to1といいながらも、今はマス(塊)を作って、1つの塊に対してアクションをしていくというパターンだと思いますが、画像を作ったりテキストを考えたりというのを、生成AIの世界観の中でいうと、少ない人数と手間をかけながら出来ます。例えば「10作っているものが今度は100になりました」となると、手間は10かかるわけでなく、ある一定の手間の中で生成AIを使いながらできる世界観は出てくるでしょう。お客様が“誰か”分かっているという前提ですが、ECでここの商品を買っているお客様が店舗に行って、お店の方が過去にどういう商品を買っているのか知っており、“店舗でこういう商品を薦める”ということが分かれば、かなり変わってくると思います。
▽まだ商品を購入していなくてもCRMに入るのですか？
競合が増えれば増えるほど、買うか買わないかの選択肢の前に、どれにするかという選択肢があります。コンバージョンのポイントはどんどん後ろにずれていき、期間としては長くなっていきます。コンバージョンに至る前に、例えば「メルマガだけ先に登録してくださいね」という企業が最近増えてきているのは、その為だと思います。ですので情報提供を繰り返していきながら、この店は信用できる店だというのを分かったうえで購入いただくというのが2～3週間になってくると「どのメルマガをどの人に送ればいいの？」とか、「知識がものすごくある人、もしくは全く知識のない人と同じシナリオか？」というのを、お客様を分けながらやっていくことが、すごく重要なポイントになってくると思います。
▽今後CRMはどうなっていきますか？
生成AI・深層学習・機能学習のようなものは、組み合わせに最終的になっていくと思います。最終的に人が決めるということは、どうしても必要になってきます。示唆まで生成AIで出てくるというのは、近い将来あると思いますが、最終的には人が決めて運用していく、というところは変わらないのではと思います。便利になったものを、人がどうやって使いこなしていくかというところは、3〜5年後の文脈ではまだあると思います。通販に必要なことのノウハウなど当然重要なのですが、そことプラスα、近い将来どうなるのか見ていかないと、先の動きはなかなか取れません。そういうことを見据えてお客様に情報を届けながらやっていきます。
CRMの問題について悩んでいる企業様のご参考になるかと思います！それでは梅田氏流『CRM』についてぜひお楽しみください！
2024-12-2512 min
Revenue Engine PodcastSimplifying Complex Customer Journeys Through CXM With Sherri SchwartzSherri Schwartz is the Head of Marketing at OvationCXM, a customer experience management platform that leverages AI for unique insights. She graduated amidst a financial crisis and pivoted from broadcast journalism to a successful career in sales and marketing, working across government contracts, financial services, and SaaS technology, gaining deep expertise in product and strategic marketing. Sherri is passionate about effective communication, relationship building, and fostering a strong bridge between sales and marketing teams. In this episode… Complex customer journeys can make or break a company's success in today's fast-paced business world. How do companies, es...
2024-09-0637 min
Adobe Experience Cloud ポッドキャスト『Marketer’s Talk』特別編_#03_01｜アドビ株式会社 及川 卓也氏、ニッポン放送 吉田 尚記氏｜Adobe Summit 2024を振り返る - 生成AI時代の顧客体験管理（CXM）の未来アドビ エグゼクティブフェロー 及川氏と、ニッポン放送の人気ラジオパーソナリティ吉田氏をゲストに迎え、Adobe Summit について語りました。 アドビが毎年3月に米国ラスベガスで開催する世界最大級のデジタルエクスペリエンカンファレンス「Adobe Summit」。今年のテーマ「生成AI時代の顧客体験管理（CXM）の未来像」の通り、「生成AIを顧客体験にどう活用しているか」という話題が多かったと語る及川氏。現地でグローバル企業のCEO自らが顧客体験の重要性を熱弁している姿を目の当たりにした及川氏は...？ 出演：及川 卓也 氏（アドビ株式会社）/ 吉田 尚記 氏（ニッポン放送）/ 小松崎 扶美恵（アドビ株式会社） Adobe Summit 2024：On Demand（https://adobe.ly/3zfvX1q） トークに登場するアドビ製品：Adobe Experience Cloud（https://adobe.ly/3VKMGmn）/ Adobe Experience Manager（https://adobe.ly/4cnTWKd） See omnystudio.com/listener for privacy information.
2024-06-1722 min
Radio VictoriaEl VII CXM Trail Nocturno 'La Jábega’ abrirá inscripciones este domingoLa Concejalía de Deportes del Ayuntamiento de Rincón de la Victoria y el Club Atletismo Rincón han anunciado el inicio del plazo de inscripciones de la séptima edición del CXM Trail Nocturno 'La Jábega' que espera recibir este año a unos 500 corredores.
El plazo se abrirá el próximo domingo 9 de junio a las 21:00 horas a través del siguiente enlace:
https://dorsalchip.es/carrera/2024/8/3/VII_CXM_Trail_Nocturno_La_Jabega.aspx
El concejal de Deportes, Antonio José Martín, ha asegurado que, “cada año son más los deportistas y aficionados que esperan a es...
2024-06-0703 min
2024-06-061h 00
RADIO TRAIL Carreras de Montaña MayayoCARRERAS DE MONTAÑA ABRIL: Campeonato España Candeleda, Trail Nord, Media de Bera, CXM Miranda Ebro y Maraton ZaragozaCARRERAS DE MONTAÑA ABRIL: Campeonato España Candeleda, Trail Nord, Media de Bera, CXM Miranda Ebro y Maraton Zaragozahttps://go.ivoox.com/rf/127519730Las carreras de montaña están ya en pleno cénit de temporada. Repasamos lo mejor del fin de semana de Gredos a Baleares, pasando por Zaragoza, Navarra y Burgos, con Mayayo.Y es que entre el Sábado y Domingo vivimos carreras con historia y futuro, donde hoy nos centramos en estas: Maratón y 10k Zaragoza: Crónica web y video re...
2024-04-1540 min
RADIO TRAIL CARRERAS DE MONTAÑA, por MayayoCARRERAS DE MONTAÑA ABRIL: Campeonato España Candeleda, Trail Nord, Media de Bera, CXM Miranda Ebro y Maraton ZaragozaCARRERAS DE MONTAÑA ABRIL: Campeonato España Candeleda, Trail Nord, Media de Bera, CXM Miranda Ebro y Maraton Zaragoza
Las carreras de montaña están ya en pleno cénit de temporada. Repasamos lo mejor del fin de semana de Gredos a Baleares, pasando por Zaragoza, Navarra y Burgos, con Mayayo.
Y es que entre el Sábado y Domingo vivimos carreras con historia y futuro, donde hoy nos centramos en estas:
Maratón y 10k Zaragoza: Crónica web y video resumenMedia Maratón de Montaña de BeraCXM Miranda de EbroTrail Nord BalearesCampeonato España Subida Vertical Cand...
2024-04-1540 minThe Carroll Connection Podcast#173 - Cxm ProductionsCam aka Cxm Productions is a content creator. On this episode, Cam opens up about his family dynamic and what it was like being raised by his grandparents. Cam goes into detail about his early love for football and how a major leg injury derailed his young career. He talks about transitioning from sports to playing video games and getting into content creation. Cam shares his experience meeting different creators who helped guide him into YouTube and other social media platforms. Also, discussing his passion for helping the local youth, elderly, and homeless with his content. Join us in this...
2024-03-0457 min
The Trusted Guide Podcast with Mark Slatin#55: Elevating CX Leadership with the MSU MS CXM Degree with Dr. Tom DeWittI am thrilled to have had the opportunity to interview Tom DeWitt, the creator of the groundbreaking MSU CXM Masters of Science program, on my podcast. This program is the first of its kind, offering a comprehensive and in-depth curriculum for professionals in the field of customer experience management. Key Takeaways from the interview: 1️⃣ Bridging the skills gap: The MSU CXM Masters program was created to address the fragmented nature of the industry and provide professionals with the broad skill set necessary to effectively manage the customer experience. With 15 courses and 15 different faculty members, including industry practitioners and...
2023-10-1715 minThe Delighted Customers Podcast with Mark Slatin#55: Elevating CX Leadership with the MSU MS CXM Degree with Dr. Tom DeWittI am thrilled to have had the opportunity to interview Tom DeWitt, the creator of the groundbreaking MSU CXM Masters of Science program, on my podcast. This program is the first of its kind, offering a comprehensive and in-depth curriculum for professionals in the field of customer experience management. Key Takeaways from the interview: 1️⃣ Bridging the skills gap: The MSU CXM Masters program was created to address the fragmented nature of the industry and provide professionals with the broad skill set necessary to effectively manage the customer experience. With 15 courses and 15 different faculty members, including industry practitioners and...
2023-10-1715 min
Marketing Today with Alan Hart368: Adding Meaningful Insights and Activating Data with Vincent Washington, VP of Unified-CXM Best Practices Group at SprinklrVincent Washington is the Vice President of the Unified Customer Experience Management Best Practices Group at Sprinklr. With four years of experience at the company, Vincent has a diverse professional background, having worked previously at Amazon, UPS, LinkedIn, and BlackBerry. With his extensive experience in various roles and seeing technology come and go, he has learned that only authentic relationships built on mutual respect and genuine interest stand the test of time. When it comes to CXM, Vincent advocates for the inclusion of relevant insights related to existing conversations rather than forcefully inserting messages that do not align with...
2023-05-2513 min
Press 1 For NickTom DeWitt - Director - CXM@MSU at Michigan State University, President - CX of M - Michigan's Association of Customer Experience Professionals [Education]Tom DeWitt - Director - CXM@MSU at Michigan State University, President - CX of M - Michigan's Association of Customer Experience Professionals [Education]CXM@MSU: Conferences, Companies, Action Teams, Roundtables, MentorshipWhat is the role of the collaborative?What does the Master's Degree entail?What is the goal for enrollment?Who do you believe might be a good fit?ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on...
2023-05-1526 min
Loyalty WiredPodcast 49 - Loyalty CXM Zurich HighlightsPodcast 49 is out now. In this episode we review Loyalty CXM which was held in Zurich in March 2023. With Cristina Ziliani and Pavel Los.
2023-03-2119 min
Informativos Radio RuteJosé Antonio Alcalá presenta las novedades de la CxM Rute - Campeonato de EspañaJosé Antonio Alcalá presenta las novedades de la CxM Rute - Campeonato de España
2023-02-0221 minInformativos Radio RuteJosé Antonio Alcalá presenta las novedades de la CxM Rute - Campeonato de EspañaJosé Antonio Alcalá presenta las novedades de la CxM Rute - Campeonato de España
2023-02-0221 minInformativos Radio RuteJosé Antonio Alcalá presenta las novedades de la CxM Rute - Campeonato de EspañaJosé Antonio Alcalá presenta las novedades de la CxM Rute - Campeonato de España
2023-02-0221 min
The CU2.0 PodcastCU 2.0 Podcast Episode 228 Vaneet Grewal Ovation CXM on Fixing Your Broken Member JourneysSend us Fan MailYou know about CRM. Now learn about CXM, a new approach to knowing and managing your members' journeys.OvationCXM is on the show today and Vaneet Grewal, head of banking and financial services, is here to tell us about the emerging field of CXM, customer experience management. Here's what OvationCXM says about what it does: "OvationCXM is the first platform to take your uncoordinated internal, customer and third-party interactions and turn them into exceptional journeys in the moment, start to finish. No rearchitecture required."
2022-11-3041 min
Sports Management PodcastPrantik Mazumdar - Managing Director, CXM Group SingaporePrantik Mazumdar is the Managing Director for CXM Group in Singapore. Prantik is an entrepreneur & venture investor and acts as a Digital Transformation Catalyst in organizations to drive sustainable change and impact. Get ready to learn: - How Prantik's passion for sport started - About his sports tech ventures, including multi-language video content, sport NFTs, sports education and more - His entreeprenrurial career journey in and ouside of spor And much more ________________________________________________ SPONSOR Insport Education Course list --> HERE The code gi...
2022-11-2138 min
Leading UK Commissioning Management CompanyGlobal CxM offer Commissioning Management and Validation servicesGlobal CxM offer Commissioning Management and Validation services to ensure that all project developers and Operators receive a fully operational and design compliant building at handover These services should be engaged on the project from initial design concept reviews through installation quality to static testing, pre-commissioning and final functional testing to building occupation.
2022-10-1400 min
The CXChronicles PodcastCXChronicles Podcast 180 with Tom DeWitt, P.h.D. Director of CXM at Michigan State UniversityHey CX Nation,In this week's episode of The CXChronicles Podcast #180 we welcomed Tom DeWitt, P.h. D. Director of CXM@MSU and a fixed-term faculty member in the Department of Marketing of the Broad College of Business at Michigan State University. Tom is dedicated to advancing customer experience management globally by helping formalize and develop a framework for the field for more than a decade. Dr. DeWitt has provided customer experience management solutions to organizations and audiences around the world through consulting, workshops and presentations. Prior to joining academia, Tom enjoyed a c...
2022-09-0646 min
Frontline Magic Podcast29. The Future of CX with Tom DeWitt, Ph.D. CXM@MSUTom DeWitt, Ph.D. is the Director of CXM@MSU at Michigan State University and a fixed-term faculty member in the Department of Marketing of the Broad College of Business at Michigan State University. In that role, he is dedicated to advancing customer experience management globally by helping formalize and develop a framework for the field For more than a decade Dr. DeWitt has provided customer experience management solutions to organizations and audiences around the world through consulting, workshops and presentations. Prior to joining academia, Tom enjoyed a career in the hospitality industry, where he served in senior management...
2022-08-1927 min
Press 1 For NickTom DeWitt - Director - CXM@MSU at Michigan State University, President - CX of M - Michigan's Association of Customer Experience Professionals [Education]Tom DeWitt - Director - CXM@MSU at Michigan State University, President - CX of M - Michigan's Association of Customer Experience Professionals [Education]
CXM@MSU: Conferences, Companies, Action Teams, Roundtables, Mentorship
What is the role of the collaborative?
What does the Master's Degree entail?
What is the goal for enrollment?
Who do you believe might be a good fit?
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2022-02-2326 min
Press 1 For NickTom DeWitt - Director - CXM@MSU at Michigan State University, President - CX of M - Michigan's Association of Customer Experience Professionals [Education]Tom DeWitt - Director - CXM@MSU at Michigan State University, President - CX of M - Michigan's Association of Customer Experience Professionals [Education]CXM@MSU: Conferences, Companies, Action Teams, Roundtables, MentorshipWhat is the role of the collaborative?What does the Master's Degree entail?What is the goal for enrollment?Who do you believe might be a good fit?***ABOUT NICK GLIMSDAHLSubscribe to my weekly newsletterFind me on Twitter
2022-02-2326 min
The Copernican ShiftBack to Basics — What is CXM, Really?We talk a lot about CXM on this podcast, which makes perfect sense — it is the "Unified-CXM Experience" podcast, after all. But it occurred to me recently that we might not be on the same page when it comes to understanding the nuances of CXM. So, in an effort to achieve total CXM harmony, we're going back to basics today.
2021-10-1313 minThe Copernican ShiftBoost Your CXM Success with a Unified ApproachA recent Forrester study found that 82% of firms said CX is a top priority, but only 46% feel they're getting a comprehensive view of their customers. In today's podcast I talk with Maxie Schmidt-Subramanian, VP and Principal Analyst at Forrester, about the journey to great CXM, and how to give your organization a competitive advantage. Watch the webinar, and download the full Forrester study here:https://www.sprinklr.com/resources/boost-experience-success-register/ Maxie Schmidt is a principal analyst serving CX professionals. She leads Forrester's research on CX measurement programs.
2021-10-0627 minThe Copernican ShiftHow to Unlock the Benefits of Unified-CXMIncreasingly, customers are holding us to a higher standard. That's why unified is better than integrated. Unified-CXM breaks down silos and provides a single view of your customers, enabling you to identify customer issues, and take appropriate action.
2021-09-0812 min
narahcWhat is Customer Experience Management (CXM)CXM is continuously improving every interaction between a customer and a company (or brand), with a goal to make them happier
2021-08-1500 min
The Masters Of Cashflow#8: Prantik Mazumdar, Managing Director CXM & Angel Investor - The Road From Entrepreneur To Angel Investor and The Founder-Market FitPrantik is an entrepreneur & venture investor and acts as a Digital Transformation Catalyst in organizations to drive sustainable change and impact.
He started his entrepreneurial journey with Happy Marketer in 2011 where he spent a decade building & scaling up one of the best and most awarded independent digital marketing services firm in the region that served brands like Standard Chartered Bank, Income, Great Eastern Life, Royal Brunei Airlines, Coffee Bean & Tea Leaf, Starbucks, Ping An, Grab, Shopee, GoJek, Kimberly Clark, PropertyGuru, PegiPegi, Starhub, Singtel, Nanyang Business School, Kaplan, INSEAD amongst many of its prestigious clients.
In...
2021-06-0350 minThe Copernican ShiftA Tale of Two CXM ExperiencesGreat CXM relies on technology (thank you, Sprinklr), people, and processes. And too often, stellar technology and people get tripped up by inane, pointless, outdated processes that frustrate your customers and your employees. Today we take a trip down the rabbit hole, where nothing is what it is, because everything is what it isn't. It's a story about absurd rules, misguided regional managers, CX barriers… and the store employee who defied the odds.
2021-05-0718 min
Merendando con OtomesHablamos de Collar x Malice y CxM -Unlimited- con AnaEl twitter de Ana: https://twitter.com/anyskip_ | En este episodio hablamos del Collar x Malice y su fandisc, CxM -Unlimited-
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2021-04-021h 12
Revenue Insights PodcastZach Thigpen, Head of Operations @ Augment CXMLearn from an experienced Head of Operations to become successful in a sales ops role with our special guest, Zach Thigpen of Augment CXM...
2019-12-2327 min
Hablemos de correr con Pablo CastilloNeorider livetalks 61 - diez años de la cxm valle de los guájares -No todas las carreras de trail llegan a cumplir 10 años y menos si se realizan en pueblos pequeños. Queremos conocer la historia de la CXM Valle de los Guájares que en Septiembre celebrará esa mítica décima edición. Os esperamos a todos y todas a las 22:00!!!
Y os recordamos que: el libro de Irene, CORRER ES MÁS QUE CORRER, ya está disponible para todos vosotros.
Para comprarlo sólo tenéis que entrar aquí:
https://www.pablojcastillo.es/tienda/
Muchas gracias!!!
-----------ESCUCHA NUESTROS PODCAST-----------
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2019-07-021h 02Hablemos de correr con Pablo CastilloNeorider livetalks 61 - diez años de la cxm valle de los guájares -No todas las carreras de trail llegan a cumplir 10 años y menos si se realizan en pueblos pequeños. Queremos conocer la historia de la CXM Valle de los Guájares que en Septiembre celebrará esa mítica décima edición. Os esperamos a todos y todas a las 22:00!!!
Y os recordamos que: el libro de Irene, CORRER ES MÁS QUE CORRER, ya está disponible para todos vosotros.
Para comprarlo sólo tenéis que entrar aquí:
https://www.pablojcastillo.es/tienda/
Muchas gracias!!!
-----------ESCUCHA NUESTROS PODCAST-----------
- IVOOX:
http://www.ivoox.com/s_p2_580231_1.html
- APPLE PODCAS...
2019-07-021h 02
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