Shows
Tearsheet Podcast: Exploring financial services togetherUntapped strategies to create Gen Z-friendly financial products: Publicis Sapient’s Mahesh RaghavanWelcome to another episode of The Tearsheet Podcast, where we explore financial services together with an eye on technology, innovation, emerging models, and changing expectations. I’m Tearsheet’s editor in chief, Zack Miller.
For the past 18 months, we’ve been exploring what it will take to really deliver financial services and products that resonate with Gen Z. As the biggest generation in history, getting this right can be an existential problem for certain types of FIs
It won’t be easy. But according to Mahesh Raghavan, Associate Managing Director of Strategy at Publicis Sapient, it can be done using some unt...
2024-04-1115 minTearsheet Podcast: Exploring Financial Services TogetherUntapped strategies to create Gen Z-friendly financial products: Publicis Sapient’s Mahesh RaghavanWelcome to another episode of The Tearsheet Podcast, where we explore financial services together with an eye on technology, innovation, emerging models, and changing expectations. I’m Tearsheet’s editor in chief, Zack Miller.
For the past 18 months, we’ve been exploring what it will take to really deliver financial services and products that resonate with Gen Z. As the biggest generation in history, getting this right can be an existential problem for certain types of FIs
It won’t be easy. But according to Mahesh Raghavan, Associate Managing Director of Strategy at Publicis Sapient, it can be done using some unt...
2024-04-1115 minTearsheet Podcast: Exploring Financial Services TogetherNavigating debit, credit, and digital influence with Mastercard's Bunita SawhneyWelcome, everyone, to another episode of The Tearsheet Podcast, where we explore financial services together with an eye on technology, innovation, emerging models, and changing expectations. I’m Tearsheet’s editor in chief, Zack Miller.
This episode of The Tearsheet Podcast delves into the evolving financial landscape for Gen Z, focusing on their transition from debit to credit usage. Bunita Sawhney, Global Head of Consumer Products and Processing at Mastercard, shares insights from her presentation at the Tearsheet Gen Z Symposium, emphasizing the increasing role of women in financial decision-making. We explore Gen Z's preference for debit cards over credit card...
2024-03-2517 minTearsheet Podcast: Exploring financial services togetherNavigating debit, credit, and digital influence with Mastercard's Bunita SawhneyWelcome, everyone, to another episode of The Tearsheet Podcast, where we explore financial services together with an eye on technology, innovation, emerging models, and changing expectations. I’m Tearsheet’s editor in chief, Zack Miller.
This episode of The Tearsheet Podcast delves into the evolving financial landscape for Gen Z, focusing on their transition from debit to credit usage. Bunita Sawhney, Global Head of Consumer Products and Processing at Mastercard, shares insights from her presentation at the Tearsheet Gen Z Symposium, emphasizing the increasing role of women in financial decision-making. We explore Gen Z's preference for debit cards over credit card...
2024-03-2517 minTearsheet Podcast: Exploring financial services togetherGen Z invests for reasons that are completely different from previous generationsWelcome, everyone, to another episode of The Tearsheet Podcast, where we explore financial services together with an eye on technology, innovation, emerging models, and changing expectations. I’m Tearsheet’s editor in chief, Zack Miller.
Actually, I’m your co-host today – joining me is Rabab Ahsan, Tearsheet reporter. Rabab has been doing a bang-up job recently covering the intersection of Gen Z and financial services, from her reporting to her contributions to our 2 seminal reports on the subject which you can find at steezlife.co.
One place Gen Z diverges from generations that came before it is in investing. For example...
2024-02-2326 minTearsheet Podcast: Exploring Financial Services TogetherGen Z invests for reasons that are completely different from previous generationsWelcome, everyone, to another episode of The Tearsheet Podcast, where we explore financial services together with an eye on technology, innovation, emerging models, and changing expectations. I’m Tearsheet’s editor in chief, Zack Miller.
Actually, I’m your co-host today – joining me is Rabab Ahsan, Tearsheet reporter. Rabab has been doing a bang-up job recently covering the intersection of Gen Z and financial services, from her reporting to her contributions to our 2 seminal reports on the subject which you can find at steezlife.co.
One place Gen Z diverges from generations that came before it is in investing. For example...
2024-02-2326 minTearsheet Podcast: Exploring financial services togetherUnlocking access to top asset managers: The Securitize story with Jamie FinnWelcome to the Tearsheet Podcast where we explore the future of financial services with an eye on technology, new models, innovation, and changing expectations. I’m Tearsheet editor in chief, Zack Miller.
In the early days of Tearsheet over 10 years ago, we spent more time covering private markets for assets. Remember back, that was the crowdfunding and equity crowdfunding era. There was a view that this massive market, arcane in structure and available to the wealthy, would be opened up by tech and some regulatory changes and that a dentist in Chicago would get access to the same deals Blackstone an...
2024-02-1626 minTearsheet Podcast: Exploring Financial Services TogetherUnlocking access to top asset managers: The Securitize story with Jamie FinnWelcome to the Tearsheet Podcast where we explore the future of financial services with an eye on technology, new models, innovation, and changing expectations. I’m Tearsheet editor in chief, Zack Miller.
In the early days of Tearsheet over 10 years ago, we spent more time covering private markets for assets. Remember back, that was the crowdfunding and equity crowdfunding era. There was a view that this massive market, arcane in structure and available to the wealthy, would be opened up by tech and some regulatory changes and that a dentist in Chicago would get access to the same deals Blackstone an...
2024-02-1626 minTearsheet Podcast: Exploring financial services togetherHow Affirm and Credit Karma make products Gen Z lovesWelcome to the Tearsheet Podcast, where we navigate financial services together, with an eye on technology, innovation, new models, and changing expectations. I’m Tearsheet editor in chief, Zack Miller.
This is the final episode in our special podcast series on Gen Z, where we explore the fascinating Gen Z deeper: their relationship with money, how they like to save, spend, and borrow money, their fears and aspirations, and their connections to social issues.
On this episode, we’re going to be talking about creating products that Gen Z loves. To do that, I’m joined by two of the best p...
2024-01-1243 minTearsheet Podcast: Exploring Financial Services TogetherHow Affirm and Credit Karma make products Gen Z lovesWelcome to the Tearsheet Podcast, where we navigate financial services together, with an eye on technology, innovation, new models, and changing expectations. I’m Tearsheet editor in chief, Zack Miller.
This is the final episode in our special podcast series on Gen Z, where we explore the fascinating Gen Z deeper: their relationship with money, how they like to save, spend, and borrow money, their fears and aspirations, and their connections to social issues.
On this episode, we’re going to be talking about creating products that Gen Z loves. To do that, I’m joined by two of the best p...
2024-01-1243 minTearsheet Podcast: Exploring Financial Services TogetherWhat to expect in financial services in 2024 with i2c's Serena Smith.Welcome to the Tearsheet Podcast, where we navigate financial services together. We explore the future of financial services with an eye on technology, innovation, new models, and changing expectations. I’m Tearsheet editor in chief, Zack Miller.
In today's episode, we dive into the dynamic world of financial institutions and their strategies for the year 2024. I’m thrilled to have had the opportunity to sit down with Serena Smith, Chief Client Officer at i2c, whose next-gen platform empowers financial institutions and fintechs of all sizes with no-code building block technology.
Throughout our conversation, Serena shared insights garnered from her exte...
2024-01-1028 minTearsheet Podcast: Exploring financial services together'Our partners want to alter consumer behavior with the credit card': Marqeta's Simon KhalafWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
There are a few brands that are synonymous with the modern financial services tech stack: Stripe, Galileo, Square. Marqeta is definitely in that list. Founder Jason Gardner stepped down recently and the firm named Simon Khalaf CEO. Simon was previously chief product officer at the firm and joins us on the podcast to take a look at the current market dynamics in this complicated time for financial services and technology.
Simon talks about Marqeta’s recent acquisition of credit card program manager Power and takes us behind the...
2023-03-3017 minTearsheet Podcast: Exploring Financial Services Together'Our partners want to alter consumer behavior with the credit card': Marqeta's Simon KhalafWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
There are a few brands that are synonymous with the modern financial services tech stack: Stripe, Galileo, Square. Marqeta is definitely in that list. Founder Jason Gardner stepped down recently and the firm named Simon Khalaf CEO. Simon was previously chief product officer at the firm and joins us on the podcast to take a look at the current market dynamics in this complicated time for financial services and technology.
Simon talks about Marqeta’s recent acquisition of credit card program manager Power and takes us behind the...
2023-03-3017 minTearsheet Podcast: Exploring financial services together'You can get a massage in under an hour but ACH still takes days': Orum's Stephany KirkpatrickWelcome to the Tearsheet Podcast. I’m Zack Miller, Tearsheet’s editor in chief. The move to faster payments is happening. When you zoom out and look where things like the real time payments initiatives are going to have a real impact, you can see that instant payouts can have a lot of resonance in insurance and supply chain. But to do this in B2B, you really need to make it easy and marry identity together with payouts. That’s because a lot more is at stake when things move to real time.
My guest today on the show is Ste...
2023-03-1723 minTearsheet Podcast: Exploring Financial Services Together'You can get a massage in under an hour but ACH still takes days': Orum's Stephany KirkpatrickWelcome to the Tearsheet Podcast. I’m Zack Miller, Tearsheet’s editor in chief. The move to faster payments is happening. When you zoom out and look where things like the real time payments initiatives are going to have a real impact, you can see that instant payouts can have a lot of resonance in insurance and supply chain. But to do this in B2B, you really need to make it easy and marry identity together with payouts. That’s because a lot more is at stake when things move to real time.
My guest today on the show is Ste...
2023-03-1723 minTearsheet Podcast: Exploring financial services together'Signal makes the US banking rails behave the way they should in the future': Plaid's John AndersonWelcome to the Tearsheet Podcast. I’m Tearsheet editor-in-chief, Zack Miller. A couple of years back, Visa made a move to acquire Plaid but the Justice Department scuttled the deal. The idea was if a company whose business it was to create nodes at most of the financial institutions in the US and with millions of customers, it wasn’t far-fetched to see Plaid become a mover of money, not just financial data.
Well, Plaid now does over a billion ACH transactions a year and is investing more deeply into its payments offerings. The firm recently hired John Anderson from Meta...
2023-03-1024 minTearsheet Podcast: Exploring Financial Services Together'Signal makes the US banking rails behave the way they should in the future': Plaid's John AndersonWelcome to the Tearsheet Podcast. I’m Tearsheet editor-in-chief, Zack Miller. A couple of years back, Visa made a move to acquire Plaid but the Justice Department scuttled the deal. The idea was if a company whose business it was to create nodes at most of the financial institutions in the US and with millions of customers, it wasn’t far-fetched to see Plaid become a mover of money, not just financial data.
Well, Plaid now does over a billion ACH transactions a year and is investing more deeply into its payments offerings. The firm recently hired John Anderson from Meta...
2023-03-1024 minTearsheet Podcast: Exploring financial services together'Are we at the digital tipping point for payments yet?': Deloitte's Zachary AronLink to the full transcript: https://tearsheet.co/podcasts/are-we-at-the-digital-tipping-point-for-payments-yet-deloittes-zachary-aron/
Welcome to the Tearsheet Podcast. I’m Tearsheet’s editor in chief, Zack Miller.
My guest today is Zachary Aron. At Deloitte, Zach heads the payments practice globally and co-leads the US. We spend quite a bit of time trying to understand the move towards payments modernization. Of course, the current economic challenges influence how Deloitte’s clients are thinking about things like RTP and ISO20022 – Zach sees some FIs taking advantage of the opportunities to both streamline payments operations and products with an eye on future competitiveness.
Zach also shares w...
2023-02-1521 minTearsheet Podcast: Exploring Financial Services Together'Are we at the digital tipping point for payments yet?': Deloitte's Zachary AronLink to the full transcript: https://tearsheet.co/podcasts/are-we-at-the-digital-tipping-point-for-payments-yet-deloittes-zachary-aron/
Welcome to the Tearsheet Podcast. I’m Tearsheet’s editor in chief, Zack Miller.
My guest today is Zachary Aron. At Deloitte, Zach heads the payments practice globally and co-leads the US. We spend quite a bit of time trying to understand the move towards payments modernization. Of course, the current economic challenges influence how Deloitte’s clients are thinking about things like RTP and ISO20022 – Zach sees some FIs taking advantage of the opportunities to both streamline payments operations and products with an eye on future competitiveness.
Zach also shares w...
2023-02-1521 minTearsheet Podcast: Exploring financial services togetherBehind the Pathward rebranding with CEO Brett PharrWelcome to the Tearsheet Podcast. I'm Zack Miller, Tearsheet's editor in chief.
My guest today is Brett Pharr, CEO of Pathward Financial. You might not have heard of Pathward – it’s more likely you have heard of Meta Bank, which recently rebranded to Pathward. I spoke with Brett about the community bank and payments legacy the firm has and how it impacted the decision to rebrand in 2022.
Link to the full transcript: https://tearsheet.co/podcasts/behind-the-pathward-rebranding-with-ceo-brett-pharr/
I always find it interesting and insightful to hear about these stories – about how an established financial institution decides on and aligns around a rebr...
2023-02-0829 minTearsheet Podcast: Exploring Financial Services TogetherBehind the Pathward rebranding with CEO Brett PharrWelcome to the Tearsheet Podcast. I'm Zack Miller, Tearsheet's editor in chief.
My guest today is Brett Pharr, CEO of Pathward Financial. You might not have heard of Pathward – it’s more likely you have heard of Meta Bank, which recently rebranded to Pathward. I spoke with Brett about the community bank and payments legacy the firm has and how it impacted the decision to rebrand in 2022.
Link to the full transcript: https://tearsheet.co/podcasts/behind-the-pathward-rebranding-with-ceo-brett-pharr/
I always find it interesting and insightful to hear about these stories – about how an established financial institution decides on and aligns around a rebr...
2023-02-0829 minTearsheet Podcast: Exploring financial services together'There's a shift in what banks want to work on vs what consumers are driving': Mambu's Robin SmithLink to the full transcript: https://tearsheet.co/podcasts/theres-been-a-shift-in-what-banks-want-to-work-on-versus-what-consumers-are-driving-mambus-robin-smith/
Welcome to the Tearsheet Podcast. I'm Zack Miller, Tearsheet's editor in chief.
Robin Smith is vice president of North America for banking software provider, Mambu. Robin has been in the fintech space for over 30 years, leading teams at Oracle, FIS, and Fiserv.
Robin’s got a wealth of experience and knowledge over what’s happening in the core banking software industry, and at banks in general. Our conversation spans current trends, banks’ challenges and opportunities with going digital, the partner ecosystem Mambu has built in the US to support its custom...
2023-02-0126 minTearsheet Podcast: Exploring Financial Services Together'There's a shift in what banks want to work on vs what consumers are driving': Mambu's Robin SmithLink to the full transcript: https://tearsheet.co/podcasts/theres-been-a-shift-in-what-banks-want-to-work-on-versus-what-consumers-are-driving-mambus-robin-smith/
Welcome to the Tearsheet Podcast. I'm Zack Miller, Tearsheet's editor in chief.
Robin Smith is vice president of North America for banking software provider, Mambu. Robin has been in the fintech space for over 30 years, leading teams at Oracle, FIS, and Fiserv.
Robin’s got a wealth of experience and knowledge over what’s happening in the core banking software industry, and at banks in general. Our conversation spans current trends, banks’ challenges and opportunities with going digital, the partner ecosystem Mambu has built in the US to support its custom...
2023-02-0126 min
Tearsheet Podcast: Exploring financial services togetherTearsheet's Where Credit's Due podcast Ep. 1: Credit for the underbankedHi everyone - this is Where Credit’s Due - Tearsheet’s podcast covering the latest trends in lending. I’m your host Iulia Ciutina, senior reporter at Tearsheet, welcoming you to our very first episode.
Today we’ll be discussing how fintechs are helping immigrant communities to get access to credit, speaking with the chief executives of Nova Credit and Tomo Credit, Misha Esipov and Kristy Kim.
As credit history typically stops at the border, many people who move to the US from abroad have to build consumer credit from scratch. Nova Credit wanted to address this problem and created...
2022-05-2523 minTearsheet Podcast: Exploring Financial Services TogetherTearsheet's Where Credit's Due podcast Ep. 1: Credit for the underbankedHi everyone - this is Where Credit’s Due - Tearsheet’s podcast covering the latest trends in lending. I’m your host Iulia Ciutina, senior reporter at Tearsheet, welcoming you to our very first episode.
Today we’ll be discussing how fintechs are helping immigrant communities to get access to credit, speaking with the chief executives of Nova Credit and Tomo Credit, Misha Esipov and Kristy Kim.
As credit history typically stops at the border, many people who move to the US from abroad have to build consumer credit from scratch. Nova Credit wanted to address this problem and created...
2022-05-2523 min
Tearsheet Podcast: Exploring Financial Services TogetherInside Cross River’s ecosystem of some of the best fintech brandsWelcome to the Tearsheet Podcast. I’m your host, Tearsheet’s editor in chief, Zack Miller.
This following is part of a new series we’re running. It’s called the Big Bank Theory, and it’s all about the future of banking. We see three options going forward: in the march towards digital, people will gravitate towards the digital arms of incumbent banks, give their business to new upstart challenger banks, or the biggest opportunity, which is to bank with the brands they love.
Through embedded finance, people are increasingly turning to companies they frequent often -- whether it's a big reta...
2021-12-0226 minTearsheet Podcast: Exploring Financial Services Together‘Don't let any legacy tie you down’: How Piermont Bank blends humans and tech to service SMBsWelcome to the Tearsheet Podcast. I’m Tearsheet’s editor in chief, Zack Miller. While we use the term challenger bank to refer to many of today’s top competitors in digital banking, the truth is very few are actually chartered banks. They are a user experience layer on top of an incumbent bank’s infrastructure. Not Piermont Bank.
Started in 2019, Piermont is a fully chartered commercial bank. It uses a combination of technology and human interaction to serve businesses founder and CEO Wendy Cai-Lee says still aren’t serviced. These are businesses with more complexity with accounts receivables and payables...
2021-12-0124 minTearsheet Podcast: Exploring Financial Services TogetherThe roadmap ahead for Square Banking with Luke VoilesWelcome to the Tearsheet Podcast. I’m your host, Tearsheet’s editor in chief, Zack Miller.
This following is part of a new series we’re running. It’s called the Big Bank Theory, and it’s all about the future of banking. We see three options going forward: in the march towards digital, people will gravitate towards the digital arms of incumbent banks, give their business to new upstart challenger banks, or the biggest opportunity, which is bank with the brands they love. Through embedded finance, people are increasingly turning to companies they frequent often -- could be a big retail...
2021-11-1735 min
Tearsheet Podcast: Exploring Financial Services TogetherHow communications APIs are transforming the banking customer experienceWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller. I’m excited to share with you some news about our upcoming online conference, The Big Bank Theory. This year, we’ve combined two of our tent pole events: Challengers and Embedded into a single event, November 10-12. We’ve assembled the top companies and professionals creating and scaling this generation and next generation of digital banks.
Those may be traditional financial brands, like Goldman Sachs and Bank of America, or new banking brands, like N26 and Current. Or, in the future we may just bank with the bran...
2021-10-2410 minTearsheet Podcast: Exploring Financial Services Together'We see more and more nonprofits adopt the fintech model': Prudential Financial's Sarah KehWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
During the pandemic, many for-profit companies and startups started creating digital tools to help people manage and save their money -- things like getting access to products and services that support their financial health, like financial coaching.
At the same time, underserved and low-income consumers -- typically left out of traditional banking -- are increasingly gaining access to mobile and online technology, creating opportunities for nonprofits to participate in fintech.
Sarah Keh, vice president of inclusive solutions believes that nonprofit fintechs provide critical services to underserved communities th...
2021-10-1422 minTearsheet Podcast: Exploring Financial Services TogetherEmbedding communications into financial services with Twilio's Bijon MehtaWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
Twilio sits behind the scenes of today’s slick onboarding and login experiences. The tech firm gives its customers the ability to embed communications into their offerings. Twilio’s few lines of code help with two factor authentication -- where you receive an SMS to your phone after logging into an app or website, all the way to, more recently, a broad omnichannel engagement platform.
Bijon Mehta leads financial services at Twilio. I first met him years ago at our first Tearsheet conference. He was at J.P. Mor...
2021-09-2126 minTearsheet Podcast: Exploring Financial Services TogetherBehind the launch of the Dayforce Wallet: Ceridian's Seth RossWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
On the podcast and on our site, we’ve explored the world of employment data that’s opening up -- it’s opening up to allow new forms of lending and financial services that use employment data as a major input. So, imagine a lender wanting to loan money to an Uber driver who doesn’t have a traditional income source.
But what if the payroll firm didn’t supply just data to 3rd parties? What if the payroll provider got into fintech itself? That’s exactly what Ceridian...
2021-09-0721 minTearsheet Podcast: Exploring Financial Services Together'We bring the lottery's instant gratification to incentivize people to save': Adam Moelis, YottaWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
As humans, we’re just not wired to save money well. And over the years, creative financial institutions have figured out ways to incentivize saving with chances to win money. Prize-linked savings has been a mainstay in the UK and is the largest form of savings.
In the US, challenger bank Yotta offers periodic chances for its customers to win money prizes. The more you save, the more chances you have to win. Yotta’s co-founder and CEO Adam Moelis joins me on the podcast to talk about...
2021-09-0122 minTearsheet Podcast: Exploring Financial Services Together'Life insurance can be a vehicle to inspire people to live their best lives': YuLife's Sammy RubinWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
Listening to Sammy Rubin and it’s hard not to feel his infectious excitement about his firm YuLife. He’s taking the humdrum of life insurance and gamified it -- YuLife’s app feels more like an exercise or meditation app than it does insurance. It’s that openness to reimagine financial services that colors his leadership, company, and products.
Sammy joins me on the podcast to discuss the genesis of YuLife, his previous entrepreneurship in the space, and his approach to life insurance. We talk about how early...
2021-08-2521 minTearsheet Podcast: Exploring Financial Services Together'With a fund, CUNA Mutual Group gets a seat at the table': CMFG Ventures' Brian KaasWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
It may be surprising to hear that 124 million Americans are credit union members. Serving that constituency isn’t always easy. That’s because client expectations are high as financial service providers compete on experiences with Netflix and Amazon. CUNA Mutual Group partners with over 95% of all credit unions in the US to help them better serve their membership with insurance and investment proucts.
CUNA Mutual Group also invests in fintech. Brian Kaas is the managing director of CMFG Ventures, the firm’s venture capital arm. He joins me on th...
2021-08-1224 min
Tearsheet Podcast: Exploring Financial Services TogetherMission Lane's approach to helping people access credit with Shane HoldawayWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
With all the fintech and focus on the unbanked and underbanked, there are still tens of millions of Americans who lack access to mainstream financial services. Those are Mission Lane’s customers. A spinoff of LendUp, the firm’s credit card is the first product in a portfolio designed to address this demographic’s financial needs and wants.
Shane Holdaway is Mission Lane CEO. After a career on the other side of the aisle, running businesses for large traditional financial institutions, he’s charged with leading the company in...
2021-07-2923 minTearsheet Podcast: Exploring Financial Services Together‘A real underdog mentality permeates this place’: Chase’s chief product officer, Allison BeerWelcome to the Tearsheet Podcast. I’m Tearsheet Editor in Chief, Zack Miller.
One of the things I find so interesting about JPMorgan Chase is its ethos of being an underdog in spite of having 56 million digitally active customers on its website and mobile app. The firm is actively developing and rolling out new functionality with a frequency that belies its size.
Today’s guest on the show is Allison Beer, Chief Product Officer and Head of Customer Experience and Digital at Chase. In a discussion around the future of digital banking as we reemerge after the pandemic, we talk abou...
2021-07-1220 minTearsheet Podcast: Exploring Financial Services Together‘Solving corporate payments is about context, not about who pays’: Mesh Payments’ Oded ZehaviWelcome to the Tearsheet Podcast. I’m Tearsheet Editor in Chief, Zack Miller.
As an early PayPal employee, Oded Zehavi jumpstarted the firm’s Middle East and Africa business. From there, he joined Payoneer to help with a turnaround by optimizing sales, product and marketing. Now, Oded is the CEO and co-founder of Mesh Payments, a corporate payments firms that uses a speciality in helping firms manage their subscription spend to eventually handle their total spend.
We talk about the changes Oded has seen in the payments industry over the past 15 years and where he thinks it’s headed in the fu...
2021-07-0822 minTearsheet Podcast: Exploring Financial Services Together'Sitting in the back of an Uber, we understood drivers have a pain point': Payfare's Marco MargiottaWelcome to the Tearsheet Podcast. I’m Tearsheet Editor in Chief, Zack Miller.
An important theme we’ve covered has been the rising availability of earned wage access solutions. As more workers engage in the gig economy, fintech and payment solutions are emerging that help people access their wages as they earn them, instead of waiting for a monthly or bi-weekly pay cycle.
Payfare is one of those companies. Fresh off an IPO in Toronto in March of this year, the company works with platforms like Uber, Lyft, and Doordash to enable their workers to get paid. Payfare CEO Marco Marg...
2021-06-2819 minTearsheet Podcast: Exploring Financial Services TogetherTribevest makes it easy, fast and social to form a business and invest with friends and familyWelcome to the Tearsheet Podcast. I'm Tearsheet editor in chief, Zack Miller.
When you look at investment behavior, people are more likely to invest in things family and friends invest in than they are to follow professional advice. That’s why there have been an infinite number of social investment platforms created that allow investors to copy one another. But when it comes to investing in real estate or creating businesses together, friends and families had to essentially recreate the wheel each time they made an investment. That includes creating a company with legal documents, funding an account, managing a ca...
2021-06-1620 min
Tearsheet Podcast: Exploring Financial Services TogetherBetter Financial is building a challenger bank to help customers with financial shocksWelcome to the Tearsheet Podcast. I'm Tearsheet editor in chief, Zack Miller.
This article was sent out to subscribers to EarlyStage, Tearsheet’s newest newsletter. With EarlyStage, we go deeper on some younger companies that point to trends, products and services, and entrepreneurs that should be on your radar screen.
Into a sea of sameness, new challenger banks are launching left and right. More are focusing on demographic needs, like providing banking services to the LGBTQ community or to immigrants.
Better Financial, on the other hand, addresses a problem the majority of Americans know well: financial shocks. It could be lo...
2021-06-0922 minTearsheet Podcast: Exploring financial services togetherBetter Financial is building a challenger bank to help customers with financial shocksWelcome to the Tearsheet Podcast. I'm Tearsheet editor in chief, Zack Miller.
This article was sent out to subscribers to EarlyStage, Tearsheet’s newest newsletter. With EarlyStage, we go deeper on some younger companies that point to trends, products and services, and entrepreneurs that should be on your radar screen.
Into a sea of sameness, new challenger banks are launching left and right. More are focusing on demographic needs, like providing banking services to the LGBTQ community or to immigrants.
Better Financial, on the other hand, addresses a problem the majority of Americans know well: financial shocks. It could be lo...
2021-06-0922 minTearsheet Podcast: Exploring Financial Services Together'Let's evaluate what a company spends and we'll help it spend less': Ramp's Eric GlymanWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
Corporate credit card firm Ramp is hot off a big fundraising making it one of the youngest firms to reach billion dollar valuation status in history having launched in February 2020. Eric Glyman, Ramp’s co-founder and CEO, joins me on the podcast to talk about how Ramp’s positioning to help its business clients spend less has impacted its trajectory. We discuss the most recent fundraising round that saw Stripe, Goldman Sachs, and Thrive participate and what’s interesting investors around Ramp’s software-led model. Eric describes how Ramp’s...
2021-05-1724 minTearsheet Podcast: Exploring Financial Services TogetherJack Henry's Tede Forman on the connection between the gig economy and real time paymentsWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
Smaller community banks and credit unions have an opportunity to differentiate and compete in payments. Unfortunately, many smaller FIs haven’t formulated a succinct strategy. It’s a good time to do it — there are technologies and tools out there to help them service their customers better.
Tede Forman is Jack Henry’s head of consumer and commercial payments. He’s seen upfront the evolution in payments — from bill pay to real time payments — and its impact on bank offerings. He joins me on the podcast to talk about the c...
2021-04-2928 minTearsheet Podcast: Exploring Financial Services Together'We connect banks, businesses and partners in a collaborative ecosystem': Bottomline's Norm DeLucaWelcome to the Tearsheet Podcast. I’m Tearsheet’s editor in chief, Zack Miller.
As banks increasingly work with modern technology providers, ecosystems are forming around them and the businesses they serve. Norm DeLuca is the general manager of digital banking solutions at Bottomline Technologies. He knows something about ecosystems and something about banking — spending 20 years in the industry. Bottomline works with nearly 1000 banks around the world to connect them with businesses and innovative partners using digital technologies to help them move the ball forward.
Norm DeLuca is my guest today on the Tearsheet Podcast.
2021-04-1425 minTearsheet Podcast: Exploring financial services together'It's a no brainer to add a virtual card into the travel product': TripActions' Michael SindicichWelcome to the Tearsheet Podcast. I’m Tearsheet’s editor in chief, Zack Miller.
Embedded finance is a recurring theme in our coverage on Tearsheet on here, on the podcast. With APIs and banking as a service platforms, firms in all kinds of industries are getting into finance. That’s the story line here. TripActions is an innovate business travel & expense platform that continues to evolve to serve its customers. That meant launching its own travel agency. And it also meant launching Liquid (https://tripactions.com/uk/liquid), TripActions’ own payments solution that ties employee spending in to its software and incl...
2021-04-0720 minTearsheet Podcast: Exploring Financial Services Together'It's a no brainer to add a virtual card into the travel product': TripActions' Michael SindicichWelcome to the Tearsheet Podcast. I’m Tearsheet’s editor in chief, Zack Miller.
Embedded finance is a recurring theme in our coverage on Tearsheet on here, on the podcast. With APIs and banking as a service platforms, firms in all kinds of industries are getting into finance. That’s the story line here. TripActions is an innovate business travel & expense platform that continues to evolve to serve its customers. That meant launching its own travel agency. And it also meant launching Liquid (https://tripactions.com/uk/liquid), TripActions’ own payments solution that ties employee spending in to its software and incl...
2021-04-0720 minTearsheet Podcast: Exploring Financial Services TogetherBehind Temenos' new push in the US with Jacqueline White, president of the AmericasWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
Banking software firm Temenos continues to invest and commit to the US market. The firm recently hired Jaqueline White to lead the charge in the Americas . Jacqueline has a strong background in financial services, software and services and joins me on the podcast today to talk about her mandate in leading Temenos and the firm’s relationship with the US market. We also talk a lot about digital banks and SaaS models applied to financial institutions. Jacqueline discusses the impact deposit growth will have on profitability for the...
2021-03-2325 minTearsheet Podcast: Exploring Financial Services TogetherInside Mint's renewed push into personal finance with Intuit's Varun KrishnaWelcome to the Tearsheet Podcast. I’m Tearsheet’s editor in chief, Zack Miller.
As a pioneer in personal financial management, Mint was a star. But after getting acquired by Intuit, Mint kind of dropped out of the public eye. Years passed and so many new PFM apps and challenger banks have entered the market. But Mint is back with a new ethos for addressing the challenge of helping consumers with their cash flow. Mint no longer stands alone as a consumer offering at Intuit which is deep into serving the small business. Intuit bought personal finance leader CreditKarma last year...
2021-03-1918 minTearsheet Podcast: Exploring Financial Services TogetherBehind the scenes of the Truist Cares campaign with Agency of the Year, StrawberryFrogWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
The best marketing and advertisements stay with you. They speak to the zeitgeist in the world at a specific time with the right words, the right imagery, the right message. Creative agency StrawberryFrog has worked with Truist, the combined BB&T and SunTrust bank, on its rebranding. When Covid hit early in 2020, the team pivoted, launching a series of campaigns that spoke of hope and combined destiny, that together, we’ll make it through. StrawberryFrog’s CEO and founder Scott Goodson and head of strategy, Chip Walker join u...
2021-03-0427 minTearsheet Podcast: Exploring Financial Services TogetherBehind Marqeta's launch into credit card issuance with Kevin DoerrWelcome to the Tearsheet Podcast. I’m Zack Miller, Tearsheet’s editor in chief.
A lot is going on the issuing side. New players are entering, competition is crossing borders, and existing players are expanding into new products. Marqeta is making perhaps the biggest expansion of its platform since it’s launched.
I’m joined by Chief Product Officer Kevin Doerr to talk about the firm’s new credit card issuing platform. We talk about what that means for the firm, its customers, and its competition. Doerr joined the firm last year and it’s been a wild one — he shares his exp...
2021-02-2215 minTearsheet Podcast: Exploring Financial Services Together'Tech is global but local payments determine who's a winner or loser': PPRO's Simon BlackWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
Simon Black, PPRO’s CEO, is my guest today on the show. The company is off a big fundraising which comes after a 2020, where the local payment company doubled its Q4 transaction volumes year over year. PPRO has also grown its team 60% in the past 12 months, as it expands globally. Simon talks about what why payment companies are so focused on local payments and how his firm differentiates itself in an increasingly competitive market.
Simon Black is my guest today on the Tearsheet Podcast.
2021-02-1419 minTearsheet Podcast: Exploring Financial Services Together'Workflow's calling is to rejoin the fragmented parts of an FI': ServiceNow's Lauren RobbinsWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
This past year acted as an external shock to financial customers and employees of FIs. As branches shut and employees turned to working from home, workflows were disrupted and redesigned. Enter ServiceNow — it’s a software company that serves digital workflows for enterprises. My guest on today’s podcast is Lauren Robbins, general manager of the firm’s financial services business. Her firm has hundreds of FIs as clients and she joins me to talk about how institutions’ expectations have changed during the pandemic. Lauren describes how financial in...
2021-02-1123 minTearsheet Podcast: Exploring Financial Services TogetherBehind Klarna's massive growth in the US with David SykesWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
Klarna is such an interesting company as part of our coverage universe. As one of the major buy now, pay later competitors, the firm is gearing up to IPO after hitting 15 million customers in the U.S., more than doubling over a year ago. But the company’s vision is way broader.
Today’s guest is Klarna’s David Sykes, the firm’s president of North America. Pay attention to how David describes Klarna’s positioning as a financial services firm supporting its customers shopping experiences — that flows through...
2021-02-0323 minTearsheet Podcast: Exploring Financial Services Together'It's been an opportunity to pivot to our work from home, yoga pants world': Slack's Ali RaylWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
It’s not just banking products that bear the fruit of new technology. Banks and other financial institutions are using popular tools like communications platform Slack to collaborate more efficiently internally and in increasing numbers to communicate with customers. Slack works with financial services organizations like TD Ameritrade, HSBC, Intuit and WealthSimple.
Slacks’ vice president of customer experience Ali Rayl joins us on the podcast to talk about how leading financial firms are using tools like Slack to develop a new digital workplace — one that allows employees to acces...
2021-02-0119 minTearsheet Podcast: Exploring Financial Services Together'It's very hard to find a company that does everything under one roof': Checkout.com's Bradley RissWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
On the heels of a $450 million investment round at a $15 billion valuation, Checkout.com (http://checkout.com/) became Europe’s most valuable venture-backed business and fourth largest fintech globally. Bradley Riss, the firm’s chief commercial officer, joins me on the podcast today to talk about the excitement around his firm’s cloud-based payments technology that tripled its processing volume in 2020, adding 500 new enterprise customers including Coinbase, Pizza Hut, H&M, and Klarna. In the U.S., the firm has opened an NYC and Denver office to meet gro...
2021-01-2818 minTearsheet Podcast: Exploring financial services together'It's very hard to find a company that does everything under one roof': Checkout.com's Bradley RissWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
On the heels of a $450 million investment round at a $15 billion valuation, Checkout.com (http://checkout.com/) became Europe’s most valuable venture-backed business and fourth largest fintech globally. Bradley Riss, the firm’s chief commercial officer, joins me on the podcast today to talk about the excitement around his firm’s cloud-based payments technology that tripled its processing volume in 2020, adding 500 new enterprise customers including Coinbase, Pizza Hut, H&M, and Klarna. In the U.S., the firm has opened an NYC and Denver office to meet gro...
2021-01-2818 minTearsheet Podcast: Exploring Financial Services TogetherBehind the launch of Citizens Pay with Eric SchuppenhauerWelcome to the Tearsheet Podcast. I’m Tearsheet Editor in Chief, Zack Miller.
With the excitement around buy now, pay later, Citizens stands out among a small number of banks with an offering in the space. The firm has been providing point of sale financing since 2016 and has issued over $6 billion to more than 5 million accounts. Citizens Pay is expanding in the U.S. through more partnerships with merchants in new verticals like health and fitness retailers and home contractors.
I’m joined on the podcast today by Eric Schuppenhauer, Citizen’s president of consumer lending and national banking. He shares...
2021-01-2722 minTearsheet Podcast: Exploring Financial Services Together'Stickiness to old products necessitates new asset management firms': Arca's Rayne SteinbergWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
It’s hard to differentiate between the hype around digital assets and what’s fundamentally changing. Our guest on the podcast today has a foot in both worlds. Rayne Steinberg is co-founder of Arca, a digital asset manager. He was also a co-founder of WisdomTree, a pioneer in the ETF industry. Arca is an institutional grade financial services firm investing in digital assets, as well as building products utilizing blockchain — the firm launched The Arca U.S. Treasury Fund, a closed-end registered fund issuing shares as digital securiti...
2021-01-1923 minTearsheet Podcast: Exploring Financial Services Together'Early investors didn't get going global': Rapyd's CEO Arik Shtilman on growing 4x in 2020Welcome to the Tearsheet Podcast. I’m Tearsheet Editor in Chief, Zack Miller.
Rapyd is a embedded finance platform that has gone global from day 1. The company is expanding rapidly. Joining me on the podcast is co-founder and CEO Arik Shtilman who shares exactly how quickly the firm has been growing and the news that the company has closed a $300 million investment round with its eye on an eventual IPO.
Arik Shtilman is my guest today on the Tearsheet Podcast.
2021-01-1314 minTearsheet Podcast: Exploring Financial Services TogetherAgora's Arcady Lapiro on launching a new banking as a service platformWelcome to the Tearsheet Podcast. I’m Tearsheet’s editor in chief, Zack Miller.
With all the talk about challenger banks and mega banks, tier 2 financial institutions like community banks and credit unions frequently get lost in the conversation. My guest today on the show is Arcadi Lapiro. His experience building first generation challenger banks has molded his worldview on the banking industry. Now, he’s back with Agora (https://agoraservices.us/), a banking as a service platform targeting tier 2 banks and credit unions.
Lapiro joins me on the podcast to discuss the opportunities and challenges for smaller banking institutions facing...
2021-01-1127 minTearsheet Podcast: Exploring Financial Services Together'There are 400M people in Africa that don't have formal credit files': Pngme's Brendan PlayfordWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
2020 was an interesting year for African financial services. We saw Stripe buy Nigeria’s Paystack, its largest acquisition anywhere, and other firms raise significant venture capital. Pngme is one of the firms contributing to the next stage of growth on the continent. Brendan Playford is founder and CEO of the firm which offers a unified financial data API for Africa. As financial services mature, the various platforms, networks and institutional ecosystems need a way to standardize and share their customers’ financial data.
Brendan joins us on the podcas...
2021-01-0320 minTearsheet Podcast: Exploring Financial Services TogetherThe ins and outs of payment operations with Modern Treasury's Dimitri DadiomovWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
As a fintech entrepreneur, I co-founded OurCrowd, one of the largest equity crowdfunding platforms in the world. Our back office was always hard to get our hands around. Money in and money out and the timing of that money in motion took a lot of time and effort to manage effectively. Payment flows and tools to integrate have come a long way since we started that business in 2012.
Dimiti Dadiomov is co-founder and CEO of Modern Treasury. His firm is a payment operations platform and works with fi...
2020-12-2819 minTearsheet Podcast: Exploring Financial Services Together'With a $4 billion budget, we can do quite a bit around legacy technology': Chase's CIO, Rohan AminWelcome to the Tearsheet Podcast. I’m Tearsheet editor-in-chief, Zack Miller.
So much time and money is spent on maintaining technology within incumbent organizations. Instead of calling this tension “technology debt” or even “legacy technology”, JPMorgan Chase CIO for consumer and community banking Rohan Amin likes to call it heritage tech. I like that description as it gives room for the ongoing investment in the tech stack but also in customers and the brand.
Rohan joins us on the podcast to discuss his mandate as CIO of the largest US bank with a tech budget of $4 billion and over 12,000 technologists globally...
2020-12-2220 minTearsheet Podcast: Exploring Financial Services Together'We see a lot of whitespace in credit cards for near prime customers': Avant's James ParisWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
At nearly eight years old, Avant is one of the pioneers in online lending. It has expanded its product set over the years to include banking functions for middle income consumers. James Paris is the CEO of Avant and joins us on the podcast to talk about the growth of the company and the opportunities it has to fill a market gap serving its demographic. James previously led the firm’s creation of the Amount technology platform, which as a B2B lending technology platform, was spun off...
2020-12-2019 minTearsheet Podcast: Exploring Financial Services TogetherSantander's Patrick Smith on the state of SMB banking in the U.S.Welcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
Small businesses have a lot to contend with. In addition to the everyday battle around cash flow, many SMBs had to quickly change their business models and payment capabilities during the pandemic.
Patrick Smith, the head of small business banking at Santander, joins me on the podcast to talk about Santander’s approach to advice. We discuss the banks evolving products and services aimed at SMBs. Lastly, we delve into the role digital plays in SMB banking in terms of experience and delivery.
Patrick Smith is my gues...
2020-12-1621 minTearsheet Podcast: Exploring Financial Services TogetherFinastra's Paul Thomalla on the competitiveness of small banks in paymentsWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
Banks are hearing from their customers that they want better experiences — better experiences in banking, borrowing and in payments.
Joining me today on the podcast is Finastra’s global head of payments, Paul Thomalla. The banking software provider recently launched a new product that makes it easier and quick for mid and small-tier banks in Europe participate in real time payments. Paul describes how smaller banks can maintain a competitive edge in payments.
Paul Thomalla is my guest today on the Tearsheet Podcast.
2020-12-1523 minTearsheet Podcast: Exploring Financial Services Together'A network problem needs a network answer': Akoya's Stuart RubinsteinWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
My guest today is Stuart Rubinstein, CEO of Akoya. A spin out of Fidelity, Akoya is a financial data aggregator that lets the customers of financial institutions grant and revoke third party access to their financial data safely. Akoya facilitates this access and eliminates the need for consumers to share their user IDs and passwords.
Stuart talks about Akoya’s roots and how he’s been thinking about data aggregation for years. He discusses the need for APIs, to move beyond the era of screen scraping. Rubinstein also s...
2020-12-1321 minTearsheet Podcast: Exploring Financial Services TogetherClickatell's Pieter de Villiers on the future of chat bankingWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
As chat platforms have eclipsed the size of the largest social networks, businesses are increasingly using them to service their customers. Some financial institutions are even enabled for customers to transact over chat.
Pieter de Villiers, co-founder and CEO of Clickatell, joins me on the podcast to talk about his vision 20 years ago for mobile experiences. Now the firm covers more than 220 territories, 1000 networks, and 85% of the world’s population, with an SMS reach of more than 5 billion users.
Pieter and I talk about banks embracing chat apps...
2020-12-1120 minTearsheet Podcast: Exploring Financial Services TogetherThe rising importance of payroll data with Plaid's Ben WhiteWelcome to the Tearsheet Podcast. I’m Tearsheet’s editor in chief, Zack Miller.
The first era of next generation financial companies focused on the bank account as the store of information and value for consumers’ and business’ financial lives.
That’s changing, as fintechs and data aggregators go deeper into payroll data and payments. The topic is becoming more urgent since the PPP rollout earlier this year. Ben White from Plaid's policy team has recently authored a report on the value of payroll data and he joins me on the podcast to discuss what payroll data access is, why it matters...
2020-12-0718 minTearsheet Podcast: Exploring Financial Services Together'How to build a credit card product like a Lego rocketship': Railsbank's Dov MarmorWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
Embedded Finance is becoming more competitive. New platforms are launching and existing platforms are expanding into new products and geographies. My guest today has seen it all. Dov Marmor has helped build some of the leaders in banking as a service, including Currencycloud, Green Dot, and now Railsbank.
Railsbank’s chief operating officer for North America, Dov Marmor joins me on the podcast to talk about the embedded finance field — where the market is headed and who’s best positioned to take more marketshare. Railsbank is launching in the U...
2020-11-3018 minTearsheet Podcast: Exploring Financial Services Together'Combining our customer-first focus and local brand': Seattle Bank's partnership with GoogleWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
We’ve been talking for a long time about big tech’s move into finance. We’ve seen Apple’s launch of a credit card, Amazon and Shopify’s lending to merchants, and Facebook move deeper into payments on its messaging apps.
News hit this week that gave us more insight into Google’s moves in banking. The company is launching Plex accounts, smarter and simpler bank accounts within a redesgined Google Pay app. Google isn’t becoming a bank — these accounts are launched in collaboration with chartered banks, l...
2020-11-2519 minTearsheet Podcast: Exploring Financial Services Together'More and more, we think about being a B2B2C player': Experian's Gregory WrightWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
Today’s guest on the podcast is Experian’s Chief Product Officer, Gregory Wright. Listening to Greg, you get a feeling for how the role of credit bureau is changing — to the point of even who they serve is evolving. We discuss fintech trends, like cloud, APIs and alt data, and how they’re impacting Experian’s ecosystem. Greg shares his thoughts on expanding credit to more people and how the credit score is changing with the times.
Gregory Wright is my guest today on the Tearsheet Podcast.
2020-11-1827 minTearsheet Podcast: Exploring financial services together'The migration to platforms is the gateway to growth for banks': Publicis Sapient's David DonovanWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
Today’s guest is David Donovan, executive vice president at Publicis Sapient. He leads the firm’s North American financial services practice. Publicis Sapient is a domain-lead digital consultancy. It works with many of the major banks and that gives David a good view into what’s going on strategically and operationally on the ground in banking.
David shares how he sees bank adoption of embedded finance and platforms as a critical growth avenue in the future. Large money centers can take a page out of big technolo...
2020-11-0223 minTearsheet Podcast: Exploring Financial Services Together'The migration to platforms is the gateway to growth for banks': Publicis Sapient's David DonovanWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
Today’s guest is David Donovan, executive vice president at Publicis Sapient. He leads the firm’s North American financial services practice. Publicis Sapient is a domain-lead digital consultancy. It works with many of the major banks and that gives David a good view into what’s going on strategically and operationally on the ground in banking.
David shares how he sees bank adoption of embedded finance and platforms as a critical growth avenue in the future. Large money centers can take a page out of big technolo...
2020-11-0223 minTearsheet Podcast: Exploring Financial Services Together'There were other great services, but banking was kind of static': Mercury's Immad AkhundWelcome to the Tearsheet Podcast. I’m Tearsheet Editor in Chief, Zack Miller.
As a founder of a tech startup, Immad Akhund found that the banks his firm used were all lost in the sea of mediocrity and sameness. He was surrounded by services in other parts of his business that were fresh, fast and worked well. His frustration with banking led him to found and lead Mercury, a bank for startups. The company has a lot of big Silicon Valley names as angel investors — people like Andreesen Horowitz, Plaid’s Zach Perret, Allison Barr from Uber Money, Bill Clerico at WeP...
2020-11-0224 minTearsheet Podcast: Exploring Financial Services Together'Nobody needs to go into a server room to reboot a server anymore': Temenos' Alexa GuenounWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
There’s been a lot of talk about Varo, the first US challenger bank to receive a national charter. The bank has rebuilt its technology off its partner bank and is transitioning over its customers to its new technology stack.
To do that, it turned to Temenos, the modern core banking software provider. Alexa Guenoun is the firm’s President of the Americas and Global Head of Partners. She joins us on the podcast to discuss Temenos’ investment in the Americas. The company has 1300 banks and financial institut...
2020-10-2827 minTearsheet Podcast: Exploring Financial Services Together'Challengers are only interested in direct deposit now': ClickSwitch's Cale JohnstonWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
As challenger banks battle over getting new customers, the discussion has moved over the big headline numbers to the quality of those new customers. More specifically, digital banks — but really all banks — are being judged on whether these new account openings turn into customers, whether these new users turn to the bank as their primary financial institution.
ClickSwitch helps some of the biggest challenger banks and many traditional banks convert more account openings into new customers. Its technology helps new users easily switch over their direct deposits and bi...
2020-10-2621 minTearsheet Podcast: Exploring financial services together'In our model, everyone wins': Plastiq users can use cards at businesses that don't accept themWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
Eliot Buchanan dreamed up the idea of Plastiq seven years ago as an undergrad. A Canadian in the U.S., he got frustrated by how hard it was to transact paying for his tuition. His firm Plastiq enables individuals and businesses to pay for virtually any expense with a credit card — even if a merchant doesn’t take cards.
Since then, the firm has serviced over 1 million consumers and businesses and processed as of last year. Buchanan joins us today on the Tearsheet Podcast. He has big ideas...
2020-10-2625 minTearsheet Podcast: Exploring Financial Services Together'In our model, everyone wins': Plastiq users can use cards at businesses that don't accept themWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
Eliot Buchanan dreamed up the idea of Plastiq seven years ago as an undergrad. A Canadian in the U.S., he got frustrated by how hard it was to transact paying for his tuition. His firm Plastiq enables individuals and businesses to pay for virtually any expense with a credit card — even if a merchant doesn’t take cards.
Since then, the firm has serviced over 1 million consumers and businesses and processed as of last year. Buchanan joins us today on the Tearsheet Podcast. He has big ideas...
2020-10-2625 minTearsheet Podcast: Exploring Financial Services TogetherDiebold Nixdorf's Simon Powley on the integration of physical currency and digital toolsWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
As we’ve discussed many times on the podcast, the pandemic has accelerated a lot of digital trends that were already underway before COVID-19 hit. There’s been a big push away from cash and towards contactless but major US cities are pushing back on cashless retailers. So, where will all this lead?
Diebold Nixdorf’s Simon Powley joins me on the podcast to discuss integrating physical currency and digital tools. Drilling down, we look at the durability of cash and ATMs as a banking channel. Powley shares i...
2020-10-1924 minTearsheet Podcast: Exploring Financial Services Together'Voice reduces the steps to do the things you want to do': Clinc's Jon NewhardWelcome to the Tearsheet Podcast. I’m Tearsheet’s editor in chief, Zack Miller.
Eighteen months ago, there was a lot of talk around voice and the possibilities of using human speech as a new automated channel in financial services. There’s less talk now but the technology continues to improve.
Today’s guest on the podcast is Clinc’s Jon Newhard. He’s been around technology a lot for the past 25 years and as Clinc’s newly appointed CEO, he’s juiced at the opportunity to be able to understand unstructured speech and interpret the underlying meaning of customer support inquirie...
2020-10-1626 minTearsheet Podcast: Exploring Financial Services TogetherPPRO's Steve Villegas on how COVID is impacting local payment behaviorWelcome to the Tearsheet Podcast. I’m Zack Miller, Tearsheet’s editor in chief.
Today’s guest is Steve Villegas, vp of payment partnerships in North America for PPRO. He works with acquirers and payment service providers to give them a single integration to offer a variety of local payment options to their customers.
We explore a recent whitepaper PPRO published about how COVID has impacted consumer spending around the globes and disrupted payments particularly in cross border markets. We also discuss how the needs of the various players — from merchants to consumers — have changed during this period.
Steve Villegas is my gues...
2020-10-1220 minTearsheet Podcast: Exploring Financial Services Together'Design a good CX for subscriptions and the revenue will pour in': Ingenico's Andrew MonroeWelcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
Many people know Ingenico as a manufacturer of payment terminals. Over years, the company has acquired firms in the digital payment processing space. Our guest on the podcast today, Andrew Monroe, runs the epayments division in North America, helping large multinational merchants accept payments from consumers across the world.
Through his decade at Ingenico, Andrew has seen a lot of payment trends. In our discussion, we talk about the growth of subscription payment models and how firms can effectively implement them. We discuss how to effectively implement da...
2020-10-1119 minTearsheet Podcast: Exploring Financial Services Together'Banking enables us to play a bigger role in our customers' lives': Stash CEO Brandon KriegWelcome to the Tearsheet Podcast. I’m editor in chief, Zack Miller.
Challenger bank Stash is rooted in helping most Americans invest and build wealth, $5 at a time. The company has grown a lot this year. Co-founder and CEO Brandon Krieg joins me on the podcast to update the firm’s growth metrics. Stash recently won Tearsheet’s Challenger Bank Award for Best Card Product for its Stock Back Card, which rewards cardholders with fractional shares of companies they shop at. We talk about the growth opportunities for the firm and its decision early on to monetize its accounts via a subs...
2020-10-0822 minTearsheet Podcast: Exploring Financial Services TogetherPayoneer's Charles Rosenblatt: 'We found a way to play on both sides of the market'Welcome to the Tearsheet Podcast. I’m Zack Miller, editor at Tearsheet.
There’s still significant friction dealing with international transactions. Payoneer is a pioneer in the space of helping people and businesses transact across currencies. Charles Rosenblatt is the firm’s new chief strategy officer. An executive with decades of experience in payments and financial services, Rosenblatt joins us on the podcast to talk about his new role and how Payoneer is positioned for further growth. He describes how the firm’s value proposition is differentiated from the competition and how sitting on both sides of the transaction can propel f...
2020-09-1323 minTearsheet Podcast: Exploring financial services togetherZest AI's Mike de Vere: 'You don't have to give up economics to be more fair'Welcome to the Tearsheet Podcast. I’m Zack Miller.
When the pandemic hit, lending models didn’t catch up quickly enough. Machine learning, like the kind Zest AI has developed, moved quicker, helping lenders to figure out how quickly things were deteriorating and where. ML models also have been instrumental in identifying and avoiding biases in lending practices.
Zest AI CEO Mike de Vere joins us on the podcast to discuss his firms go to market strategy and business model and how the two kind of fit nicely. Mike shares his views on how to bring technology to lending and spec...
2020-09-0822 minTearsheet Podcast: Exploring Financial Services TogetherZest AI's Mike de Vere: 'You don't have to give up economics to be more fair'Welcome to the Tearsheet Podcast. I’m Zack Miller.
When the pandemic hit, lending models didn’t catch up quickly enough. Machine learning, like the kind Zest AI has developed, moved quicker, helping lenders to figure out how quickly things were deteriorating and where. ML models also have been instrumental in identifying and avoiding biases in lending practices.
Zest AI CEO Mike de Vere joins us on the podcast to discuss his firms go to market strategy and business model and how the two kind of fit nicely. Mike shares his views on how to bring technology to lending and spec...
2020-09-0822 minTearsheet Podcast: Exploring Financial Services TogetherBMO Harris' Niamh Kristufek on empowering women in fintechWelcome to the Tearsheet Podcast. I’m Zack Miller, editor in chief at Tearsheet.
Niamh Kristufek is the head of US business banking at BMO Harris Bank. Her team services about 2 million small businesses with products, digital capabilities and experiences to help them reach their financial goals.
Niamh joins us to discuss BMO’s support of women via its collaboration with the 1871 Innovation Program. The partnership launched the first cohort of the WMN FINtech program, specifically supporting female entrepreneurs in fintech with resources, programming, and mentorship.
Niamh Kristufek is my guest today on the Tearsheet Podcast.
2020-09-0131 minTearsheet Podcast: Exploring Financial Services TogetherOutlier Briefing: How the Remittance Rule impacts pricing with TransferWise's Nick CatinoWelcome to Tearsheet’s Outlier Podcast. This subscriber-only podcast i exclusive for our Outlier members. We go deeper with subject matter experts, to take actionable steps that can impact your businesses and practice. To get access to the full audio and transcripts, head on over to Tearsheet and apply to become an Outlier member(tearsheet.co/outlier).
The Consumer Financial Protection Bureau recently released its final rule covering remittance transfers. While the Remittance Rule requires transfer providers to generally disclose the exact exchange rate, the amount of certain fees, and the end amount expected to be delivered, it also allows ce...
2020-06-1503 minTearsheet Podcast: Exploring Financial Services TogetherHow Finlocker and Fiserv enhance data, lower costs, and increase throughput for mortgage originatorsWelcome to the Tearsheet Podcast. I’m Zack Miller.
We’ve got an interesting episode teed up for you today. It’s a case study with Finlocker and Fiserv. Finlocker is a super app that integrates with banks and other financial institutions to enable loans and financial transactions. Consumers consent to feed it with their bank account data and the personal finance assistant makes loan product recommendations.
President Brain Vieaux joins us on the podcast today to talk about how Finlocker enhances consumer data, lowers lending costs and increases throughput for mortgage originators as part of an overall financial welness scheme...
2020-05-2724 minTearsheet Podcast: Exploring Financial Services TogetherN26's Nicolas Kopp on getting to 250,000 users in 5 months in the U.S.Welcome to the Tearsheet Podcast. I’m Zack Miller.
N26 was the first foreign challenger bank to launch in the U.S. When you speak with CEO Nic Kopp, you know it was no simple feat. Now, five months in the market, Kopp joins us on the podcast to discuss the launch process and what it takes to bring a challenger online. We discuss who’s using N26 in the US and what they’re using it for. We talk about user acquisition and how the company was able to get its first 250,000 users.
Nic Kopp is my guest today on the...
2020-05-2021 minTearsheet Podcast: Exploring Financial Services TogetherTearsheet's DataDay Conference Preview: Hossein Rahnama, FlybitsFlybits' Hossein Rahnama is one of our speakers at DataDay, the first-of-its-kind conference on financial data. Consumer data, data ecosystems, and data aggregation is changing the face of modern financial services. Join Adam and speakers from Plaid, Wells Fargo, Fiserv, MX, Stash, and more. Secure your spot at https://ti.to/tearsheet/tearsheets-dataday-conference-2020
The foundation for Flybits came from a research lab and Hossein's PhD research, which was about understanding context in large data sets. "I spun that off about six years ago and now, Flybits is a venture backed company headquartered in Toronto with offices in New York, San...
2020-05-1403 minTearsheet Podcast: Exploring Financial Services TogetherOutlier Briefing: The emerging use cases for AI in financial services with Emerj's Dan FaggellaWelcome to Tearsheet’s Outlier Podcast. This subscriber-only podcast is exclusive for our Outlier members. We go deeper with subject matter experts, to take actionable steps that can impact your business and practice. I’m Zack Miller, editor in chief at Tearsheet To get access to the full audio and transcripts, head on over to Tearsheet and apply to become an Outlier member(tearsheet.co/outlier).
Today’s guest is Dan Faggella, a global expert on artificial intelligence and its use cases for financial services. Dan’s the founder and head of research at Emerj, a research and advisory company on AI. D...
2020-05-1108 minTearsheet Podcast: Exploring Financial Services TogetherEnvestnet I Yodlee's Brandon Rembe on the move to hyper-personalizationWelcome to the Tearsheet Podcast. I’m Zack Miller.
Consumers increasingly expect higher levels of personalization from their financial services providers. Whether it’s from a challenger bank or Bank of America, people are used to Netflix-level of recommendations. An entire industry is cropping up to help provide a consumer’s data from all her accounts so that a service provider can provide actionable advice when she needs it most.
Envestnet I Yodlee’s senior vice president of products and strategy Brandon Rembe joins me on the podcast to talk about what leading financial services organizations are doing about best practice...
2020-05-0519 minTearsheet Podcast: Exploring Financial Services TogetherRapyd's Eric Rosenthal on taking fintech-as-a-service globalWelcome to the Tearsheet Podcast. I’m Zack Miller.
If you’re a retailer or a new challenger bank, it just doesn’t make sense anymore to build out payments infrastructure when you have firms like Rapyd out there.
Eric Rosenthal, Rapyd’s managing director of the Americas, joins us on the podcast to talk about the hot fintech as a service firm that has gone global from its very start. The company just launched into Brazil and Eric describes the company’s global strategy and how Brazil plays into that. We talk about who’s integrating payments and where the market i...
2020-04-3029 minTearsheet Podcast: Exploring Financial Services TogetherOutlier Briefing: The march towards digitization with Publicis.Sapient's David DonovanWelcome to Tearsheet’s Outlier Podcast. This subscriber-only podcast i exclusive for our Outlier members. We go deeper with subject matter experts, to take actionable steps that can impact your businesses and practice. To get access to the full audio and transcripts, head on over to Tearsheet and apply to become an Outlier member(tearsheet.co/outlier).
Today’s guest is David Donovan, executive vice president at Publicis Sapient. He leads the firm’s North American financial services practice. Publicis Sapient is a domain-lead digital consultancy. It works with all the major investment banks and that gives David a good view i...
2020-04-2303 minTearsheet Podcast: Exploring Financial Services TogetherOutlier Briefing: Financial brand management with Landor's Louis SciulloWelcome to Tearsheet’s Outlier Podcast. This subscriber-only podcast i exclusive for our Outlier members. We go deeper with subject matter experts, to take actionable steps that can impact your businesses and practice. To get access to the full audio and transcripts, head on over to Tearsheet and apply to become an Outlier member(tearsheet.co/outlier).
Today’s guest is Louis Sciullo, executive director financial services at Landor (landor.com/) North America, a brand consulting and design firm with deep roots in the financial services industry. He’s spent nearly three decades managing Wall Street brands like Lehman Brothers and Ba...
2020-04-1703 minTearsheet Podcast: Exploring Financial Services TogetherTearsheet's Bank Fintech Partnership Award: JP Morgan and FISPANWelcome to the Tearsheet Podcast. I’m Zack Miller.
Today we have another special episode — we’re still talking about bank - fintech partnerships by studying some of the best, most impactful ones out there. We have JP Morgan’s Jason Tiede and FISPAN’s Lisa Shields on the show to talk about their partnership that essentially embeds JP Morgan’s payments and treasury functionality into its clients ERP environment. This partnership won Tearsheet’s Bank Fintech Partnership Award for Ecosystem in 2020.
We discuss how the two parties met and why JPM chose to partner with FISPAN. We discuss best practices in s...
2020-03-2523 minTearsheet Podcast: Exploring Financial Services TogetherTearsheet's Bank Fintech Partnership Award: Midwest BankCentre and MANTLWelcome to the Tearsheet Podcast. I’m Zack Miller.
Today we have the two winners of Tearsheet’s Bank/Fintech Partnership Award for Digital Transformation, Midwest BankCentre and Mantl. We’re joined by MBC’s President and CFO Dale Oberkfell and Nathaniel Harley, CEO and CO-founder of MANTL.
We talk about the collaboration between the two firms on Rising Bank, a new digital brand launched by MBC along with MANTL. The company hit its 1 year deposit savings goals within 5 months and both parties are continuing to pursue the benefits of partnership to go deeper.
Here’s our show.
2020-03-2325 min