Shows
IT Ops QueryDancing with AI: AI risks, rewards and the evolution of SREsExperienced IT practitioners offer their predictions for how AI will change observability, the role of the site reliability engineer and incident management within enterprise organizations, from best-case scenarios to pitfalls and risks. Come for the 40 combined years of IT ops expertise, stay for the "Highlander" references and football analogies.
Featuring: Jonathan Moore, domain architect, Progressive Insurance and Laura Vetter, chief technologist and co-founder, Evolutio
In today’s episode, we’ll cover…
AI risks
AI agents
Site Reliability Engineering
and more!
References:
Datadog AI agent observability, security seek to boost trust | TechTa...
2025-06-1928 min
Targeting AITech pioneer Alan Trefler of Pegasystems: GenAI added creativity, speed and scale to workflowsIn this episode of the Targeting AI podcast, Shaun Sutner and Esther Ajao interview Alan Trefler, founder and CEO of Pegasystems, discussing the evolution of AI technology, particularly generative AI, and its integration into business processes. Trefler shares insights on the differences between design time and runtime applications of AI, the importance of workflow engines, and the challenges of AI safety and reliability. He emphasizes the need for collaboration between AI and human expertise, and outlines Pegasystems' roadmap for effectively using AI in business process automation and legacy transformation.
Featuring: Alan Trefler, founder and CEO, Pegasystems.
2025-06-1733 minTargeting AITech pioneer Alan Trefler of Pegasystems: GenAI added creativity, speed and scale to workflowsIn this episode of the Targeting AI podcast, Shaun Sutner and Esther Ajao interview Alan Trefler, founder and CEO of Pegasystems, discussing the evolution of AI technology, particularly generative AI, and its integration into business processes. Trefler shares insights on the differences between design time and runtime applications of AI, the importance of workflow engines, and the challenges of AI safety and reliability. He emphasizes the need for collaboration between AI and human expertise, and outlines Pegasystems' roadmap for effectively using AI in business process automation and legacy transformation.
Featuring: Alan Trefler, founder and CEO, Pegasystems.
2025-06-1733 minTargeting AIHow the legal profession can benefit from AI technologyIn the couple of years since the popularization of ChatGPT, generative AI technology has quickly taken hold in the legal profession.
It has backfired in some cases, such as when an attorney filed a legal brief written with ChatGPT's help and the AI platform hallucinated some of the cases in the brief. That case and others have led some law firms to block general access to AI tools. Most recently, Hill Dickinson, a law firm in the U.K., asked its staff not to use generative AI tools like ChatGPT.
Many law firms are using...
2025-03-1139 minTargeting AIHow the legal profession can benefit from AI technologyIn the couple of years since the popularization of ChatGPT, generative AI technology has quickly taken hold in the legal profession.
It has backfired in some cases, such as when an attorney filed a legal brief written with ChatGPT's help and the AI platform hallucinated some of the cases in the brief. That case and others have led some law firms to block general access to AI tools. Most recently, Hill Dickinson, a law firm in the U.K., asked its staff not to use generative AI tools like ChatGPT.
Many law firms are using...
2025-03-1139 minTargeting AIGood data strategy is needed for GenAIWithout a good data strategy, generative AI becomes unusable technology for enterprises.
This was true when ChatGPT started becoming popular, and it is even more accurate years later.
The most recent example is the AI Chinese startup DeepSeek. While most AI cloud providers like Google, AWS and Microsoft now offer the DeepSeek-R1 reasoning model, many AI experts believe that enterprises might be hesitant to use it due to the data it was trained on.
Despite DeepSeek's R1's innovation, it all comes down to the foundation, said Michelle Bonat, chief AI officer at...
2025-02-2538 minTargeting AIGood data strategy is needed for GenAIWithout a good data strategy, generative AI becomes unusable technology for enterprises.
This was true when ChatGPT started becoming popular, and it is even more accurate years later.
The most recent example is the AI Chinese startup DeepSeek. While most AI cloud providers like Google, AWS and Microsoft now offer the DeepSeek-R1 reasoning model, many AI experts believe that enterprises might be hesitant to use it due to the data it was trained on.
Despite DeepSeek's R1's innovation, it all comes down to the foundation, said Michelle Bonat, chief AI officer at...
2025-02-2538 minTargeting AICisco generative AI strategy hinges on CX and agentsThe contact center world is a difficult place, packed with frustration and stress.
Digital communications giant Cisco sees its mission as easing that experience for human contact center workers and the customers they deal with every day.
For that undertaking, the vendor has seized on generative AI and agentic AI as the vehicles to both automate and augment the work of humans, in essence, smartening up the traditional chatbots that have long helped companies interact with their customers.
"We're to see a lot more of what I call event-based communication, proactive communication outbound...
2025-01-2836 minTargeting AICisco generative AI strategy hinges on CX and agentsThe contact center world is a difficult place, packed with frustration and stress.
Digital communications giant Cisco sees its mission as easing that experience for human contact center workers and the customers they deal with every day.
For that undertaking, the vendor has seized on generative AI and agentic AI as the vehicles to both automate and augment the work of humans, in essence, smartening up the traditional chatbots that have long helped companies interact with their customers.
"We're to see a lot more of what I call event-based communication, proactive communication outbound...
2025-01-2836 minTargeting AIBox content management generative AI route is model-agnosticBox has been in the AI game for a long time.
But when generative AI mushroomed into a transformative force in the tech world, the cloud content management vendor opted to turn to specialists in the new and fast-growing technology to power the arsenal of tools in its platform.
"We've been doing AI for many years. But the really cool thing that happened … AI got to the point where the generative AI models understood content," said Ben Kus, CTO at Box, on the Targeting AI podcast from Informa TechTarget. "For us, this whole generative AI re...
2025-01-1440 minTargeting AIBox content management generative AI route is model-agnosticBox has been in the AI game for a long time.
But when generative AI mushroomed into a transformative force in the tech world, the cloud content management vendor opted to turn to specialists in the new and fast-growing technology to power the arsenal of tools in its platform.
"We've been doing AI for many years. But the really cool thing that happened … AI got to the point where the generative AI models understood content," said Ben Kus, CTO at Box, on the Targeting AI podcast from Informa TechTarget. "For us, this whole generative AI re...
2025-01-1440 minTargeting AIAutonomous AI agents on the riseThis is the year of AI agents.
The last few months of 2024 brought much talk about and expectations for AI agents that can operate autonomously and semi-autonomously. Many vendors have capitalized on the enthusiasm to introduce new agentic products: Salesforce came out with Agentforce, and Microsoft introduced Copilot agents.
With 2025 here, questions about whether the momentum on agents will continue. Some see the agentic hype, and real progress, persisting this year.
Craig Le Clair, a Forrester Research analyst and author of the soon-to-be-published book Random Acts of Automation, is among those who think...
2025-01-0245 minTargeting AIAutonomous AI agents on the riseThis is the year of AI agents.
The last few months of 2024 brought much talk about and expectations for AI agents that can operate autonomously and semi-autonomously. Many vendors have capitalized on the enthusiasm to introduce new agentic products: Salesforce came out with Agentforce, and Microsoft introduced Copilot agents.
With 2025 here, questions about whether the momentum on agents will continue. Some see the agentic hype, and real progress, persisting this year.
Craig Le Clair, a Forrester Research analyst and author of the soon-to-be-published book Random Acts of Automation, is among those who think...
2025-01-0245 minTargeting AIMoveworks uses AI to grow its employee automation platformThe AI application startup, which was founded in 2016 and was valued at more than $2.1 billion in 2021, uses a reasoning engine to help employees search for information across the enterprise.
Since its inception, a key ingredient in the company's success has been AI and generative AI technology.
"We were the first company after Google to deploy BERT in production," said co-founder and president Varun Singh on the latest episode of Informa TechTarget's Targeting AI podcast.
BERT was Google's first model with bidirectional encoding that enabled computers to understand large text spans. It was pretrained...
2024-12-1047 minTargeting AIMoveworks uses AI to grow its employee automation platformThe AI application startup, which was founded in 2016 and was valued at more than $2.1 billion in 2021, uses a reasoning engine to help employees search for information across the enterprise.
Since its inception, a key ingredient in the company's success has been AI and generative AI technology.
"We were the first company after Google to deploy BERT in production," said co-founder and president Varun Singh on the latest episode of Informa TechTarget's Targeting AI podcast.
BERT was Google's first model with bidirectional encoding that enabled computers to understand large text spans. It was pretrained...
2024-12-1047 minTargeting AICreating a clean generative AI data set with Getty ImagesAt the beginning of the wave of generative AI hype, many feared that generative models would replace the jobs of creatives like artists and photographers.
With generative AI models such as Dall-E and Midjourney seemingly creating unique works of art and images, some artists found themselves at a disadvantage. Some say the generative systems took their artwork, copied it and used it to produce their own images. In some cases, the generative systems allegedly outright stole the creative work.
Two years later, artists have to some extent been reassured by the support of stock vendors...
2024-11-1237 minTargeting AICreating a clean generative AI data set with Getty ImagesAt the beginning of the wave of generative AI hype, many feared that generative models would replace the jobs of creatives like artists and photographers.
With generative AI models such as Dall-E and Midjourney seemingly creating unique works of art and images, some artists found themselves at a disadvantage. Some say the generative systems took their artwork, copied it and used it to produce their own images. In some cases, the generative systems allegedly outright stole the creative work.
Two years later, artists have to some extent been reassured by the support of stock vendors...
2024-11-1237 minTargeting AIClosing the gap between open source and closed AI modelsOpen source AI models are closing the gap in the debate between open and closed models.
Since the introduction of Meta Llama generative AI models in February 2023, more enterprises have started to run their AI applications on open source models.
Cloud providers like Google have also noticed this shift and have accommodated enterprises by introducing models from open source vendors such as Mistral AI and Meta. At the same time, proprietary closed source generative AI models from OpenAI, Anthropic and others continue to attract widespread enterprise interest.
But the growing popularity of open...
2024-10-1546 minTargeting AIClosing the gap between open source and closed AI modelsOpen source AI models are closing the gap in the debate between open and closed models.
Since the introduction of Meta Llama generative AI models in February 2023, more enterprises have started to run their AI applications on open source models.
Cloud providers like Google have also noticed this shift and have accommodated enterprises by introducing models from open source vendors such as Mistral AI and Meta. At the same time, proprietary closed source generative AI models from OpenAI, Anthropic and others continue to attract widespread enterprise interest.
But the growing popularity of open...
2024-10-1546 minTargeting AIEnterprise adoption of generative AI is acceleratingNearly two years after the mass consumerization of generative AI with the introduction of ChatGPT, the technology is now moving from experimentation to implementation.
A recent survey by TechTarget's Enterprise Strategy Group found that generative AI adoption is growing. The analyst firm surveyed 832 professionals worldwide and found that adoption has increased in the last year.
"We're in the acceleration phase," said Mark Beccue, an analyst at Enterprise Strategy Group and an author of the survey report, on the Targeting AI podcast.
Organizations are using generative AI in areas such as software development, research...
2024-10-0147 minTargeting AIEnterprise adoption of generative AI is acceleratingNearly two years after the mass consumerization of generative AI with the introduction of ChatGPT, the technology is now moving from experimentation to implementation.
A recent survey by TechTarget's Enterprise Strategy Group found that generative AI adoption is growing. The analyst firm surveyed 832 professionals worldwide and found that adoption has increased in the last year.
"We're in the acceleration phase," said Mark Beccue, an analyst at Enterprise Strategy Group and an author of the survey report, on the Targeting AI podcast.
Organizations are using generative AI in areas such as software development, research...
2024-10-0147 minTargeting AIGoogle head of product on generative AI strategyAs one of the top cloud providers, Google Cloud also stands at the forefront of the generative AI market.
Over the past two years, Google has been enmeshed in a push and pull with its chief competitors -- AWS, Microsoft and OpenAI -- in the race to dominate generative AI.
Google has introduced a slate of new generative AI products in the past year, including its main proprietary large language model (LLM), Gemini and the Vertex AI Model Garden. Last week, it also debuted Audio Overview, which turns documents into audio discussions.
The...
2024-09-1645 minTargeting AIGoogle head of product on generative AI strategyAs one of the top cloud providers, Google Cloud also stands at the forefront of the generative AI market.
Over the past two years, Google has been enmeshed in a push and pull with its chief competitors -- AWS, Microsoft and OpenAI -- in the race to dominate generative AI.
Google has introduced a slate of new generative AI products in the past year, including its main proprietary large language model (LLM), Gemini and the Vertex AI Model Garden. Last week, it also debuted Audio Overview, which turns documents into audio discussions.
The...
2024-09-1645 min
Healthcare StrategiesBringing artificial intelligence into prior authorization processesThere are many eye-catching artificial intelligence use cases out there, but in today's episode we focus on one AI opportunity that impacts a large swath of the healthcare system: prior authorizations. What can AI do to alleviate provider burden related to prior auth?
Featuring: Amber Nigam, CEO and co-founder of basys.ai
In today’s episode, we’ll cover…
The challenges of the prior authorization process
How artificial intelligence can reduce provider burden
What prior authorization might look like in the future
To learn more about artificial intelligence, check ou...
2024-09-1617 minTargeting AIExamining the tech stances of Kamala Harris and Donald Trump, plus J.D. VanceDemocratic presidential candidate Kamala Harris is a product of two decades of California politics who has longstanding ties to the tech and AI communities in her home state.
But in her role as President Joe Biden's vice president during the past four years, Harris was tasked with overseeing Biden's executive order on AI, with its emphasis on government regulation. And it was she who hosted leaders of tech giants at the White House last year and secured pledges from them to focus on AI safety.
In sharp contrast is the GOP presidential nominee, Donald Trump.
2024-08-051h 05Targeting AIExamining the tech stances of Kamala Harris and Donald Trump, plus J.D. VanceDemocratic presidential candidate Kamala Harris is a product of two decades of California politics who has longstanding ties to the tech and AI communities in her home state.
But in her role as President Joe Biden's vice president during the past four years, Harris was tasked with overseeing Biden's executive order on AI, with its emphasis on government regulation. And it was she who hosted leaders of tech giants at the White House last year and secured pledges from them to focus on AI safety.
In sharp contrast is the GOP presidential nominee, Donald Trump.
2024-08-051h 05Targeting AIA year in review with the Targeting AI podcastFor the past year, the Targeting AI podcast has explored a broad range of AI topics, none more than the fast-evolving and sometimes startling world of generative AI technology.
From the first guest, Michael Bennett, AI policy adviser at Northeastern University, the podcast has focused intently on the popularization of generative AI, while also touching on traditional AI.
While that first episode centered on the prospects of AI regulation, Bennett also spoke about some of the controversies then emerging in the nascent stages of generative AI.
"Organizations who have licenses to use and...
2024-07-2944 minTargeting AIA year in review with the Targeting AI podcastFor the past year, the Targeting AI podcast has explored a broad range of AI topics, none more than the fast-evolving and sometimes startling world of generative AI technology.
From the first guest, Michael Bennett, AI policy adviser at Northeastern University, the podcast has focused intently on the popularization of generative AI, while also touching on traditional AI.
While that first episode centered on the prospects of AI regulation, Bennett also spoke about some of the controversies then emerging in the nascent stages of generative AI.
"Organizations who have licenses to use and...
2024-07-2944 minTargeting AIAWS GenAI strategy based on multimodel ecosystem, plus Titan, Q and BedrockAWS is quietly building a generative AI ecosystem in which its customers can use many large language models from different vendors, or choose to employ the tech giant's own models, Q personal assistants, GenAI platforms and Trainium and Inferentia AI chips.
AWS says it has more than130,000 partners, and hundreds of thousands of AWS customers use AWS AI and machine learning services.
The tech giant provides not only the GenAI tools, but also the cloud infrastructure that undergirds GenAI deployment in enterprises.
"We believe that there's no one model that's going to meet...
2024-07-1521 minTargeting AIAWS GenAI strategy based on multimodel ecosystem, plus Titan, Q and BedrockAWS is quietly building a generative AI ecosystem in which its customers can use many large language models from different vendors, or choose to employ the tech giant's own models, Q personal assistants, GenAI platforms and Trainium and Inferentia AI chips.
AWS says it has more than130,000 partners, and hundreds of thousands of AWS customers use AWS AI and machine learning services.
The tech giant provides not only the GenAI tools, but also the cloud infrastructure that undergirds GenAI deployment in enterprises.
"We believe that there's no one model that's going to meet...
2024-07-1521 minTargeting AIWalmart uses generative AI for payroll, employee experienceThe biggest global retailer sees itself as a tech giant.
And with 25,000 engineers and its own software ecosystem, Walmart isn't waiting to see how GenAI technology will play out.
The company is already providing its employees -- referred to by the retailer as associates -- with in-house GenAI tools such as the My Assistant conversational chatbot.
Associates can use the consumer-grade ChatGPT-like tool to frame a press release, write out guiding principles for a project, or for whatever they want to accomplish.
"What we're finding is as we teach our business...
2024-07-0123 minTargeting AIWalmart uses generative AI for payroll, employee experienceThe biggest global retailer sees itself as a tech giant.
And with 25,000 engineers and its own software ecosystem, Walmart isn't waiting to see how GenAI technology will play out.
The company is already providing its employees -- referred to by the retailer as associates -- with in-house GenAI tools such as the My Assistant conversational chatbot.
Associates can use the consumer-grade ChatGPT-like tool to frame a press release, write out guiding principles for a project, or for whatever they want to accomplish.
"What we're finding is as we teach our business...
2024-07-0123 minTargeting AILenovo stakes claim to generative AI at the edgeWhile Apple garnered wide attention for its recent embrace of generative AI for iPhones and Macs, rival end point device maker Lenovo already had a similar strategy in place.
The multinational consumer products vendor, based in China, is known for its ThinkPad line of laptops and for mobile phones made by its Motorola subsidiary.
But Lenovo also has for a few years been advancing a “pocket to cloud” approach to computing. That strategy now includes GenAI capabilities residing on smartphones, AI PCs and laptops and more powerful cloud processing power in Lenovo data centers and cust...
2024-06-1742 minTargeting AILenovo stakes claim to generative AI at the edgeWhile Apple garnered wide attention for its recent embrace of generative AI for iPhones and Macs, rival end point device maker Lenovo already had a similar strategy in place.
The multinational consumer products vendor, based in China, is known for its ThinkPad line of laptops and for mobile phones made by its Motorola subsidiary.
But Lenovo also has for a few years been advancing a “pocket to cloud” approach to computing. That strategy now includes GenAI capabilities residing on smartphones, AI PCs and laptops and more powerful cloud processing power in Lenovo data centers and cust...
2024-06-1742 minTargeting AIThe importance of open source in GenAIThe rise of generative AI has also brought renewed interest and growth in open source technology. But the question of open source is still "open" in generative AI.
Sometimes, the code is open -- other times, the training data and weights are open.
A leader in the open source large language model arena is Meta. However, despite the popularity of the social media's giant's Llama family of large language models (LLMs), some say Meta's LLMs are not fully open source.
One vendor that built on top of Llama is Lightning AI.
Light...
2024-05-3150 minTargeting AIThe importance of open source in GenAIThe rise of generative AI has also brought renewed interest and growth in open source technology. But the question of open source is still "open" in generative AI.
Sometimes, the code is open -- other times, the training data and weights are open.
A leader in the open source large language model arena is Meta. However, despite the popularity of the social media's giant's Llama family of large language models (LLMs), some say Meta's LLMs are not fully open source.
One vendor that built on top of Llama is Lightning AI.
Light...
2024-05-3150 minTargeting AIA vision of an AI future that may not include humansIn intellectual tech circles, a debate over artificial general intelligence and the AI future is raging.
Dan Faggella is in the middle of this highly charged discussion, arguing on various platforms that artificial general intelligence (AGI) will be here sooner than many people think, and it will likely take the place of human civilization.
"It is most likely, in my opinion, that should we have AGI, it won't follow too long from there that humanity would be attenuated. So, we would fade out," Faggella said on the Targeting AI podcast from TechTarget Editorial.
"The...
2024-05-2047 minTargeting AIA vision of an AI future that may not include humansIn intellectual tech circles, a debate over artificial general intelligence and the AI future is raging.
Dan Faggella is in the middle of this highly charged discussion, arguing on various platforms that artificial general intelligence (AGI) will be here sooner than many people think, and it will likely take the place of human civilization.
"It is most likely, in my opinion, that should we have AGI, it won't follow too long from there that humanity would be attenuated. So, we would fade out," Faggella said on the Targeting AI podcast from TechTarget Editorial.
"The...
2024-05-2047 minTargeting AISalesforce open model AI strategy aims for trust, automationSalesforce was an early adopter of generative AI, seizing on large language model technology from OpenAI to integrate into its own applications.
But the CRM and CX giant quickly evolved an open model strategy. It now gives customers access to multiple third-party LLMs while providing its own AI trust layer to try to ensure that Salesforce users can safely rely on AI-generated outputs.
Jayesh Govindarajan, senior vice president at Salesforce AI, calls this approach "BYOLLLM," or bring your own LLLM.
"The Salesforce LLM strategy is to provide an open-model ecosystem for our customers,"...
2024-05-0636 minTargeting AISalesforce open model AI strategy aims for trust, automationSalesforce was an early adopter of generative AI, seizing on large language model technology from OpenAI to integrate into its own applications.
But the CRM and CX giant quickly evolved an open model strategy. It now gives customers access to multiple third-party LLMs while providing its own AI trust layer to try to ensure that Salesforce users can safely rely on AI-generated outputs.
Jayesh Govindarajan, senior vice president at Salesforce AI, calls this approach "BYOLLLM," or bring your own LLLM.
"The Salesforce LLM strategy is to provide an open-model ecosystem for our customers,"...
2024-05-0636 minTargeting AIExamining developers' perception of AI tools at GitHubThe explosive popularity of generative AI has been accompanied by the question of whether developers are finding great uses for the new technology.
While the hype around GenAI has grown, the perception of its usefulness for developers has changed.
"Developers are eager to kind of embrace AI more into their complex tasks, but not for every part, and they're not open to the same degree," GitHub researcher Eirini Kalliamvakou said on the Targeting AI podcast from TechTarget Editorial.
On Jan. 17, Kalliamvakou released new findings that showed the evolution of developers' expectations of and...
2024-04-2238 minTargeting AIExamining developers' perception of AI tools at GitHubThe explosive popularity of generative AI has been accompanied by the question of whether developers are finding great uses for the new technology.
While the hype around GenAI has grown, the perception of its usefulness for developers has changed.
"Developers are eager to kind of embrace AI more into their complex tasks, but not for every part, and they're not open to the same degree," GitHub researcher Eirini Kalliamvakou said on the Targeting AI podcast from TechTarget Editorial.
On Jan. 17, Kalliamvakou released new findings that showed the evolution of developers' expectations of and...
2024-04-2238 minTargeting AIMusicians and the fight for fairness in the age of GenAIThe growth of generative AI technology has led to concerns about the data AI technology companies use to train their systems.
Authors, journalists and now musicians have accused generative AI vendors of using copyrighted material to train large language models.
More than 200 musicians signed an open letter released Tuesday by the Artists Rights Alliance calling on AI developers to stop their "assault on human creativity."
While the artists argue that responsible use of generative AI technology could help the music industry, they also maintain that irresponsible use could threaten the livelihoods of many.
2024-04-0837 minTargeting AIMusicians and the fight for fairness in the age of GenAIThe growth of generative AI technology has led to concerns about the data AI technology companies use to train their systems.
Authors, journalists and now musicians have accused generative AI vendors of using copyrighted material to train large language models.
More than 200 musicians signed an open letter released Tuesday by the Artists Rights Alliance calling on AI developers to stop their "assault on human creativity."
While the artists argue that responsible use of generative AI technology could help the music industry, they also maintain that irresponsible use could threaten the livelihoods of many.
2024-04-0837 minTargeting AISecurity, bias risks are inherent in GenAI black box modelsFrom bias to hallucinations, it is apparent that generative AI models are far from perfect and present risks.
Most recently, tech giants -- notably Google -- have run into trouble after their models made egregious mistakes that reflect the inherent problem with the data sets upon which large language models (LLMs) are based.
Microsoft faced criticism when its models from partner OpenAI generated disturbing images of monsters and women.
The problem is due to the architecture of the LLMs, according to Gary McGraw, co-founder of the Berryville Institute of Machine Learning.
...
2024-03-2537 minTargeting AISecurity, bias risks are inherent in GenAI black box modelsFrom bias to hallucinations, it is apparent that generative AI models are far from perfect and present risks.
Most recently, tech giants -- notably Google -- have run into trouble after their models made egregious mistakes that reflect the inherent problem with the data sets upon which large language models (LLMs) are based.
Microsoft faced criticism when its models from partner OpenAI generated disturbing images of monsters and women.
The problem is due to the architecture of the LLMs, according to Gary McGraw, co-founder of the Berryville Institute of Machine Learning.
...
2024-03-2537 min
Enterprise Apps UnpackedGenerative AI puts humans at the center of the customer service loopFor years, artificial intelligence has helped to improve customer service by making automated chatbots more intelligent and enabling voice-controlled phone menus. But now the human-like communication abilities of generative AI tools such as ChatGPT are helping contact-center agents find quick answers for customers. And despite AI's reputation as a soulless automaton, the newest generation of AI could instead help humanize customer service by letting agents spend less time searching for information so they can be more attentive to the feelings and needs of customers.
In this podcast, Brian McKenna, senior analyst of business applications at TechTarget's Enterprise...
2024-03-1126 minEnterprise Apps UnpackedGenerative AI puts humans at the center of the customer service loopFor years, artificial intelligence has helped to improve customer service by making automated chatbots more intelligent and enabling voice-controlled phone menus. But now the human-like communication abilities of generative AI tools such as ChatGPT are helping contact-center agents find quick answers for customers. And despite AI's reputation as a soulless automaton, the newest generation of AI could instead help humanize customer service by letting agents spend less time searching for information so they can be more attentive to the feelings and needs of customers.
In this podcast, Brian McKenna, senior analyst of business applications at TechTarget's Enterprise...
2024-03-1126 minTargeting AIA look at independent AI hardware and software vendor SambaNova's open source strategyAI hardware and software provider SambaNova Systems seeks to put enterprise customers in charge of their data while using open source models.
A smaller competitor of AI hardware vendor Nvidia, the AI vendor is trying to distinguish itself by helping enterprises train and deploy large models that they can't train on Nvidia's systems.
"What we try to focus on is how do we actually create a hardware platform that allows these companies to take these hard problems where the models are really big and deploy them in a reasonable way," co-founder and CEO Rodrigo Liang...
2024-03-1150 minTargeting AIA look at independent AI hardware and software vendor SambaNova's open source strategyAI hardware and software provider SambaNova Systems seeks to put enterprise customers in charge of their data while using open source models.
A smaller competitor of AI hardware vendor Nvidia, the AI vendor is trying to distinguish itself by helping enterprises train and deploy large models that they can't train on Nvidia's systems.
"What we try to focus on is how do we actually create a hardware platform that allows these companies to take these hard problems where the models are really big and deploy them in a reasonable way," co-founder and CEO Rodrigo Liang...
2024-03-1150 minTargeting AIIt's looking like 2024 is the year of ROI for generative AIGenerative AI vendors and investors have turned their attention from last year's innovative frenzy to ROI, monetizing the language models that have revolutionized the tech world in a short time.
That's the outlook on 2024 from Kashyap Kompella, founder and analyst at RPA2AI Research, who was a guest on the Targeting AI podcast from TechTarget Editorial.
"If we think about it, 2023 really was the year of shock and awe for AI technology," Kompella said on the podcast. "But I think in 2024, there is going to be some amount of focus -- if not sole focus...
2024-02-2650 minTargeting AIIt's looking like 2024 is the year of ROI for generative AIGenerative AI vendors and investors have turned their attention from last year's innovative frenzy to ROI, monetizing the language models that have revolutionized the tech world in a short time.
That's the outlook on 2024 from Kashyap Kompella, founder and analyst at RPA2AI Research, who was a guest on the Targeting AI podcast from TechTarget Editorial.
"If we think about it, 2023 really was the year of shock and awe for AI technology," Kompella said on the podcast. "But I think in 2024, there is going to be some amount of focus -- if not sole focus...
2024-02-2650 minTargeting AIAI, hiring and the need for humans in the loopThe fear of AI technology eliminating thousands of jobs or affecting the hiring process continues to prevail in the age of generative AI.
While many believe that AI technology will augment workers, some are already seeing the effect of AI in the job market. Indeed, tech companies and other large enterprises have laid off thousands of workers in recent months, though staffing levels are mostly still higher than before the COVID-19 pandemic.
ResumeBuilder.com found in a November 2023 survey that of 750 business leaders, 44% reported AI technology would cause layoffs in 2024.
The presence of AI in the hi...
2024-02-1249 minTargeting AIAI, hiring and the need for humans in the loopThe fear of AI technology eliminating thousands of jobs or affecting the hiring process continues to prevail in the age of generative AI.
While many believe that AI technology will augment workers, some are already seeing the effect of AI in the job market. Indeed, tech companies and other large enterprises have laid off thousands of workers in recent months, though staffing levels are mostly still higher than before the COVID-19 pandemic.
ResumeBuilder.com found in a November 2023 survey that of 750 business leaders, 44% reported AI technology would cause layoffs in 2024.
The presence of AI in the hi...
2024-02-1249 minTargeting AIExamining Microsoft venture fund M12’s AI investment approachIn the age of generative AI, Microsoft has become one of the lead investors after its massive investment in ChatGPT creator OpenAI.
Since Microsoft's $13 billion investment in OpenAI, the AI market has seen changes including a tilt toward smaller and open source AI language models. Meanwhile, the tech giant's venture fund, M12, (which did not take part in the tech giant's deal with OpenAI) is still keeping its eye out for other AI startups that could be just as big as OpenAI.
M12 seeks technologies that are new and transformative in the market, said partner...
2024-01-1644 minTargeting AIExamining Microsoft venture fund M12’s AI investment approachIn the age of generative AI, Microsoft has become one of the lead investors after its massive investment in ChatGPT creator OpenAI.
Since Microsoft's $13 billion investment in OpenAI, the AI market has seen changes including a tilt toward smaller and open source AI language models. Meanwhile, the tech giant's venture fund, M12, (which did not take part in the tech giant's deal with OpenAI) is still keeping its eye out for other AI startups that could be just as big as OpenAI.
M12 seeks technologies that are new and transformative in the market, said partner...
2024-01-1644 minTargeting AIGuiding generative AI toward responsible useWhen Juliette Powell and Art Kleiner started working on their book, The AI Dilemma: 7 Principles for Responsible Technology, generative AI had not yet exploded into the public consciousness.
But after OpenAI released its blockbuster AI chatbot, ChatGPT, in October 2022, the co-authors went back to revise their narrative to accommodate the sudden emergence of a transformative force in business and society, one that needs guidelines and regulations for responsible use perhaps more than any other new software technology.
"Now that we have generative AI in our hands … we also have to have the responsibility of how th...
2024-01-0245 minTargeting AIGuiding generative AI toward responsible useWhen Juliette Powell and Art Kleiner started working on their book, The AI Dilemma: 7 Principles for Responsible Technology, generative AI had not yet exploded into the public consciousness.
But after OpenAI released its blockbuster AI chatbot, ChatGPT, in October 2022, the co-authors went back to revise their narrative to accommodate the sudden emergence of a transformative force in business and society, one that needs guidelines and regulations for responsible use perhaps more than any other new software technology.
"Now that we have generative AI in our hands … we also have to have the responsibility of how th...
2024-01-0245 min
Tech News this WeekHow Do Businesses Justify Gen AI Spending in 2024?In 2024, businesses will quickly shift from testing to implementing generative AI in customer-facing apps. Due to high costs, GenAI providers must offer clear pricing, says Mike Leone, a TechTarget Enterprise Strategy Group analyst.
Related stories:
https://www.techtarget.com/searchenterpriseai/news/366563445/Small-language-models-an-emerging-GenAI-force
https://www.techtarget.com/searchenterpriseai/feature/Five-generative-AI-trends-to-look-for-in-2024
https://www.techtarget.com/searchenterpriseai/news/366561920/AWS-customers-grapple-with-generative-AI-shortfalls
2023-12-2116 minTech News this WeekHow Do Businesses Justify Gen AI Spending in 2024?In 2024, businesses will quickly shift from testing to implementing generative AI in customer-facing apps. Due to high costs, GenAI providers must offer clear pricing, says Mike Leone, a TechTarget Enterprise Strategy Group analyst.
Related stories:
https://www.techtarget.com/searchenterpriseai/news/366563445/Small-language-models-an-emerging-GenAI-force
https://www.techtarget.com/searchenterpriseai/feature/Five-generative-AI-trends-to-look-for-in-2024
https://www.techtarget.com/searchenterpriseai/news/366561920/AWS-customers-grapple-with-generative-AI-shortfalls
2023-12-2116 minTargeting AILooking ahead: 2024 will see generative AI matureWith 2023 being the year for generative AI, 2024 will be the year the technology grows and develops.
Many industry experts think that instead of the hype slowing, it will blossom.
"In 2024, there will not be a trough of disillusionment with this tech, ever," said Mike Leone, an analyst at TechTarget's Enterprise Strategy Group, on the Targeting AI podcast from TechTarget Editorial. "We're jumping from hype to seeing productivity enhancements and improvements."
However, the year will likely bring about many more AI models with both mature and immature enterprise capabilities. Enterprises may also see cost...
2023-12-181h 12Targeting AILooking ahead: 2024 will see generative AI matureWith 2023 being the year for generative AI, 2024 will be the year the technology grows and develops.
Many industry experts think that instead of the hype slowing, it will blossom.
"In 2024, there will not be a trough of disillusionment with this tech, ever," said Mike Leone, an analyst at TechTarget's Enterprise Strategy Group, on the Targeting AI podcast from TechTarget Editorial. "We're jumping from hype to seeing productivity enhancements and improvements."
However, the year will likely bring about many more AI models with both mature and immature enterprise capabilities. Enterprises may also see cost...
2023-12-181h 12Tech News this WeekGen AI and Open Source LLMs, Exploring Cloud Vendor SecurityIn this episode of Tech News This Week, ESG analysts Paul Nashawaty and Mike Leone discuss why open-source large language models will become more critical in generative AI applications. Analyst Melinda Marks describes the security differences between the major cloud providers.
Related stories:
https://www.techtarget.com/searchenterpriseai/news/366562492/How-generative-AI-is-changing-the-fashion-industry
https://www.techtarget.com/searchsoftwarequality/news/366562299/Google-Gemini-AWS-GenAI-tools-face-uphill-battle-for-devs
https://www.techtarget.com/searchenterpriseai/news/366562298/Google-strikes-back-at-OpenAI-with-Gemini-foundation-model
https://www.techtarget.com/searchenterpriseai/news/366562233/IBM-Meta-form-AI-Alliance-to-promote-open-AI
https://www.techtarget.com/searchenterpriseai/news/366561920/AWS-customers-grapple-with-generative-AI-shortfalls
2023-12-1122 minTech News this WeekGen AI and Open Source LLMs, Exploring Cloud Vendor SecurityIn this episode of Tech News This Week, ESG analysts Paul Nashawaty and Mike Leone discuss why open-source large language models will become more critical in generative AI applications. Analyst Melinda Marks describes the security differences between the major cloud providers.
Related stories:
https://www.techtarget.com/searchenterpriseai/news/366562492/How-generative-AI-is-changing-the-fashion-industry
https://www.techtarget.com/searchsoftwarequality/news/366562299/Google-Gemini-AWS-GenAI-tools-face-uphill-battle-for-devs
https://www.techtarget.com/searchenterpriseai/news/366562298/Google-strikes-back-at-OpenAI-with-Gemini-foundation-model
https://www.techtarget.com/searchenterpriseai/news/366562233/IBM-Meta-form-AI-Alliance-to-promote-open-AI
https://www.techtarget.com/searchenterpriseai/news/366561920/AWS-customers-grapple-with-generative-AI-shortfalls
2023-12-1122 minTargeting AIAI-assisted driving here long before autonomous vehiclesWide use of autonomous vehicles is far off in the hazy future.
But truck and "last-mile" delivery van fleets serving online shoppers are already using advanced AI technology to guide drivers to their destinations safely.
As Stefan Heck, CEO of Nauto, vendor of an AI-powered driver and fleet safety system, explained it on the Targeting AI podcast from TechTarget News, Nauto uses the same driving tools as autonomous vehicles, but leaves human drivers in charge.
"We're not trying to replace the driver at all. We're a co-pilot or a guide, an advisor or...
2023-12-0440 minTargeting AIAI-assisted driving here long before autonomous vehiclesWide use of autonomous vehicles is far off in the hazy future.
But truck and "last-mile" delivery van fleets serving online shoppers are already using advanced AI technology to guide drivers to their destinations safely.
As Stefan Heck, CEO of Nauto, vendor of an AI-powered driver and fleet safety system, explained it on the Targeting AI podcast from TechTarget News, Nauto uses the same driving tools as autonomous vehicles, but leaves human drivers in charge.
"We're not trying to replace the driver at all. We're a co-pilot or a guide, an advisor or...
2023-12-0440 minTech News this WeekHow Will Microsoft’s AI Strategy Affect Tech Buyers?In an interview with Editor At Large Antone Gonsalves, analyst Paul Nashawaty of Enterprise Strategy Group describes the critical roles of tech industry giants and startups in developing generative AI for enterprises.
Related Stories:
https://www.techtarget.com/searchcustomerexperience/opinion/Microsoft-Ignite-highlights-future-of-AI-customer-success
https://www.techtarget.com/searchenterpriseai/news/366559694/Microsoft-expands-AI-reach-with-Azure-AI-studio-genAI-tools
https://www.techtarget.com/searchenterpriseai/feature/Enterprise-IT-shops-more-likely-to-buy-GenAI-than-build-it
2023-11-2718 minTech News this WeekHow Will Microsoft’s AI Strategy Affect Tech Buyers?In an interview with Editor At Large Antone Gonsalves, analyst Paul Nashawaty of Enterprise Strategy Group describes the critical roles of tech industry giants and startups in developing generative AI for enterprises.
Related Stories:
https://www.techtarget.com/searchcustomerexperience/opinion/Microsoft-Ignite-highlights-future-of-AI-customer-success
https://www.techtarget.com/searchenterpriseai/news/366559694/Microsoft-expands-AI-reach-with-Azure-AI-studio-genAI-tools
https://www.techtarget.com/searchenterpriseai/feature/Enterprise-IT-shops-more-likely-to-buy-GenAI-than-build-it
2023-11-2718 minTargeting AIDiving into Wayfair’s machine learning and AI odysseyWayfair's machine learning strategy has been critical to its growth.
The online furniture retailer's machine learning and AI journey started in 2013.
"It was about 'We think we can do better business, make our dollars go longer if we actually optimize this toolkit,'" said Tulia Plumettaz, Wayfair's director of machine learning, during the Targeting AI podcast from TechTarget News.
Wayfair started with putting machine learning technology to work to enhance its marketing. This meant using machine learning and AI technology to find the best medium to place its ads.
Soon, the...
2023-11-2037 minTargeting AIDiving into Wayfair’s machine learning and AI odysseyWayfair's machine learning strategy has been critical to its growth.
The online furniture retailer's machine learning and AI journey started in 2013.
"It was about 'We think we can do better business, make our dollars go longer if we actually optimize this toolkit,'" said Tulia Plumettaz, Wayfair's director of machine learning, during the Targeting AI podcast from TechTarget News.
Wayfair started with putting machine learning technology to work to enhance its marketing. This meant using machine learning and AI technology to find the best medium to place its ads.
Soon, the...
2023-11-2037 minTargeting AITech industry reaction to Biden’s AI executive order mixedThe tech industry is dealing with the implications of an executive order on AI signed by President Joe Biden Oct. 30.
The order aims to establish new standards for AI safety and security, while protecting the privacy of American citizens, promoting innovation and spurring development of responsible AI.
"It's really looking at developing guidelines and best practices really across the whole field," said Katherine Hendrickson, a senior research lead at EpiSci, an AI military and aerospace software and hardware vendor, on the Targeting AI podcast from TechTarget News.
While the order holds much promise for AI system deve...
2023-11-0648 minTargeting AITech industry reaction to Biden’s AI executive order mixedThe tech industry is dealing with the implications of an executive order on AI signed by President Joe Biden Oct. 30.
The order aims to establish new standards for AI safety and security, while protecting the privacy of American citizens, promoting innovation and spurring development of responsible AI.
"It's really looking at developing guidelines and best practices really across the whole field," said Katherine Hendrickson, a senior research lead at EpiSci, an AI military and aerospace software and hardware vendor, on the Targeting AI podcast from TechTarget News.
While the order holds much promise for AI system deve...
2023-11-0648 minTargeting AIGenerative AI and CX co-existing, carefullyCustomer experience chatbots that not only fail to deliver but also fall short of their human counterparts are the bane of CX designers' vision of an automated future.
Now, the arrival of generative AI technology is promising to correct dysfunctional chatbots' missteps, ease the burden on overworked and underappreciated human customer service agents and satisfy frustrated consumers.
But CX expert Don Fluckinger, a veteran tech journalist who has also worked as a CX industry analyst, casts a skeptical eye on claims made on behalf of generative AI and takes a cautionary view of automation and...
2023-10-1041 minTargeting AIGenerative AI and CX co-existing, carefullyCustomer experience chatbots that not only fail to deliver but also fall short of their human counterparts are the bane of CX designers' vision of an automated future.
Now, the arrival of generative AI technology is promising to correct dysfunctional chatbots' missteps, ease the burden on overworked and underappreciated human customer service agents and satisfy frustrated consumers.
But CX expert Don Fluckinger, a veteran tech journalist who has also worked as a CX industry analyst, casts a skeptical eye on claims made on behalf of generative AI and takes a cautionary view of automation and...
2023-10-1041 minTargeting AIGlobal hiring tech company Oyster treads carefully with generative AIOyster is keeping its distance from the generative AI craze, at least for now.
When the vendor, whose platform helps companies with hiring, paying and managing employees in 180 countries around the world, recently came out with a new chatbot, Pearl, it fueled it with basic conversational AI, not the generative variety.
That's largely because Oyster wanted to skirt generative AI's by now well-known risks of outputting inaccurate and biased information, said Michael McCormick, senior vice president of product and engineering at Oyster, on this week's episode of TechTarget Editorial's Targeting AI podcast.
The...
2023-09-2549 minTargeting AIGlobal hiring tech company Oyster treads carefully with generative AIOyster is keeping its distance from the generative AI craze, at least for now.
When the vendor, whose platform helps companies with hiring, paying and managing employees in 180 countries around the world, recently came out with a new chatbot, Pearl, it fueled it with basic conversational AI, not the generative variety.
That's largely because Oyster wanted to skirt generative AI's by now well-known risks of outputting inaccurate and biased information, said Michael McCormick, senior vice president of product and engineering at Oyster, on this week's episode of TechTarget Editorial's Targeting AI podcast.
The...
2023-09-2549 minTargeting AIAI facing ”turtles all the way down”AI technology has become a “turtles all the way" down problem.
It's a dilemma in which AI technology is created to solve a particular problem. But in order to test the first AI tool, the tester has to use another AI technology, and then a third, and so on.
According to Johna Till Johnson, CEO of advisory and IT consulting firm Nemertes Research, most enterprises try to avoid this problem by first providing proprietary data to the input of the first AI technology and testing the output, eliminating the need to have an AI tester te...
2023-08-2834 minTargeting AIAI facing ”turtles all the way down”AI technology has become a “turtles all the way" down problem.
It's a dilemma in which AI technology is created to solve a particular problem. But in order to test the first AI tool, the tester has to use another AI technology, and then a third, and so on.
According to Johna Till Johnson, CEO of advisory and IT consulting firm Nemertes Research, most enterprises try to avoid this problem by first providing proprietary data to the input of the first AI technology and testing the output, eliminating the need to have an AI tester te...
2023-08-2834 minTargeting AIAI: good and evil in the movies, and in realityWhether AI is good and helpful or evil and dangerous is the stuff of endless debate in tech circles during this year's "generative AI moment."
In the movies, though, it's been pretty consistent: AI is the kind of malevolent force as embodied the HAL 9000 computer in the 1968 sci-fi classic 2001: A Space Odyssey.
But CX analyst Liz Miller of Constellation Research, who recently wrote a blog about AI and the movies and Salesforce, says AI should be seen as more like Meryl Streep's helpful assistant in the 2006 film The Devil Wears Prada.
Andy, the...
2023-08-1449 minTargeting AIAI: good and evil in the movies, and in realityWhether AI is good and helpful or evil and dangerous is the stuff of endless debate in tech circles during this year's "generative AI moment."
In the movies, though, it's been pretty consistent: AI is the kind of malevolent force as embodied the HAL 9000 computer in the 1968 sci-fi classic 2001: A Space Odyssey.
But CX analyst Liz Miller of Constellation Research, who recently wrote a blog about AI and the movies and Salesforce, says AI should be seen as more like Meryl Streep's helpful assistant in the 2006 film The Devil Wears Prada.
Andy, the...
2023-08-1449 minTech News this WeekThe Beginning of the End of the PasswordEach week, TechTarget's news team and industry experts provide candid insight and analysis of the biggest IT news headlines of the week. On today's show, Chanley T. Howell of Foley & Lardner discusses how AI makes easier for companies to review software and services contracts; TechTarget AI reporter Esther Ajao explains why "the godfather of AI" left Google; and TechTarget security reporter Arielle Waldman explains why passkeys might soon replace passwords.
Watch Tech News this Week on the TechTarget News Bytes Channel:
Tech News this Week
Stories featured on Tech Ne...
2023-05-0519 minTech News this WeekThe Beginning of the End of the PasswordEach week, TechTarget's news team and industry experts provide candid insight and analysis of the biggest IT news headlines of the week. On today's show, Chanley T. Howell of Foley & Lardner discusses how AI makes easier for companies to review software and services contracts; TechTarget AI reporter Esther Ajao explains why "the godfather of AI" left Google; and TechTarget security reporter Arielle Waldman explains why passkeys might soon replace passwords.
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2023-05-0519 minTech News this WeekSecurity Vendors Push AI, But for What?Each week, TechTarget's news team and industry experts provide candid insight and analysis of the biggest IT news headlines of the week. On today's show, tech analyst Bob Laliberte of Enterprise Strategy Group discusses the highlights of HPE Aruba's Atmosphere conference; security reporter Alex Culafi describes how AI dominated the RSA security show; and government reporter Makenzie Holland explains why the Federal Trade Commission has taken a hard-line position on the use of AI in business.
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...
2023-05-0120 minTech News this WeekSecurity Vendors Push AI, But for What?Each week, TechTarget's news team and industry experts provide candid insight and analysis of the biggest IT news headlines of the week. On today's show, tech analyst Bob Laliberte of Enterprise Strategy Group discusses the highlights of HPE Aruba's Atmosphere conference; security reporter Alex Culafi describes how AI dominated the RSA security show; and government reporter Makenzie Holland explains why the Federal Trade Commission has taken a hard-line position on the use of AI in business.
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Tech News this Week
...
2023-05-0120 minTech News this WeekWhat is AWS Bedrock?Each week, TechTarget's news team and industry experts provide candid insight and analysis of the biggest IT news headlines of the week. On this week's show, ESG senior analyst Bob Laliberte discusses the latest products form Versa and Prosimo, TechTarget reporter Esther Ajao reveals more about AWS Bedrock, and TechTarget reporter Jim O'Donnell explains the complicated enterprise migration to SAP S/4HANAH.
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AWS' new generative AI service f...
2023-04-2120 minTech News this WeekWhat is AWS Bedrock?Each week, TechTarget's news team and industry experts provide candid insight and analysis of the biggest IT news headlines of the week. On this week's show, ESG senior analyst Bob Laliberte discusses the latest products form Versa and Prosimo, TechTarget reporter Esther Ajao reveals more about AWS Bedrock, and TechTarget reporter Jim O'Donnell explains the complicated enterprise migration to SAP S/4HANAH.
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AWS' new generative AI service f...
2023-04-2120 minTech News this WeekStates Rein In AI, SASE Struggles, and Security’s AI HelperSD-WAN is never just a feature of SASE. It's the foundation of a successful SASE implementation. In today's Tech News This Week, EMA analyst Shamus McGillicuddy tells you why. Also, get an update from TechTarget Editorial reporters on AI in security and how U.S. states are taking the lead in AI regulation.
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Recorded Future launches OpenAI GPT model for threat intel
AI rules take center stage...
2023-04-1722 minTech News this WeekStates Rein In AI, SASE Struggles, and Security’s AI HelperSD-WAN is never just a feature of SASE. It's the foundation of a successful SASE implementation. In today's Tech News This Week, EMA analyst Shamus McGillicuddy tells you why. Also, get an update from TechTarget Editorial reporters on AI in security and how U.S. states are taking the lead in AI regulation.
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Recorded Future launches OpenAI GPT model for threat intel
AI rules take center stage...
2023-04-1722 minTech News this WeekWill Generative AI Doom the Software Engineer?Each week, TechTarget's news team and industry experts provide candid insight and analysis of the biggest IT news headlines of the week. On this week's show, J. Gold Associates analyst Jack Gold talks Amazon Sidewalk, TechTarget senior reporter Beth Pariseau explains how generative AI will affect software engineers, and TechTarget reporter Arielle Waldman discusses why 42% of IT leaders surveyed were told to keep a data breach confidential.
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OnAsset logistics...
2023-04-1716 minTech News this WeekWill Generative AI Doom the Software Engineer?Each week, TechTarget's news team and industry experts provide candid insight and analysis of the biggest IT news headlines of the week. On this week's show, J. Gold Associates analyst Jack Gold talks Amazon Sidewalk, TechTarget senior reporter Beth Pariseau explains how generative AI will affect software engineers, and TechTarget reporter Arielle Waldman discusses why 42% of IT leaders surveyed were told to keep a data breach confidential.
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OnAsset logistics...
2023-04-1716 minTech News this WeekAI in HR, Networking as a Service, and News from Enterprise ConnectEach week, TechTarget's news team and industry experts provide candid insight and analysis of the biggest IT news headlines of the week. On this week's show, ESG principal analyst Bob Laliberte discusses NaaS, TechTarget senior editor Katherine Finnell brings news from Enterprise Connect, and TechTarget news reporter Patrick Thibodeau explores how AI will disrupt HR.
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What is Network as a Service (NaaS)?
Everything Enterprise Connect 2023: News, Trends...
2023-03-3120 minTech News this WeekAI in HR, Networking as a Service, and News from Enterprise ConnectEach week, TechTarget's news team and industry experts provide candid insight and analysis of the biggest IT news headlines of the week. On this week's show, ESG principal analyst Bob Laliberte discusses NaaS, TechTarget senior editor Katherine Finnell brings news from Enterprise Connect, and TechTarget news reporter Patrick Thibodeau explores how AI will disrupt HR.
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What is Network as a Service (NaaS)?
Everything Enterprise Connect 2023: News, Trends...
2023-03-3120 minTech News this WeekAI use in business, Nvidia’s generative AI, cyber-insurers’ growing role in security probesEach week, TechTarget's news team and industry experts provide candid insight and analysis of the biggest IT news headlines of the week. On today's show, T. Ravichandran, an associate dean for research at the Lally School of Management at Rensselaer Polytechnic Institute, discusses the risks associated with using third-party AI in business, TechTarget reporter Esther Ajao explains Nvidia's latest moves in generative AI, and TechTarget reporter Arielle Waldman tells us why security pros are unhappy with the growing influence of cyber-insurance companies.
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2023-03-2718 minTech News this WeekAI use in business, Nvidia’s generative AI, cyber-insurers’ growing role in security probesEach week, TechTarget's news team and industry experts provide candid insight and analysis of the biggest IT news headlines of the week. On today's show, T. Ravichandran, an associate dean for research at the Lally School of Management at Rensselaer Polytechnic Institute, discusses the risks associated with using third-party AI in business, TechTarget reporter Esther Ajao explains Nvidia's latest moves in generative AI, and TechTarget reporter Arielle Waldman tells us why security pros are unhappy with the growing influence of cyber-insurance companies.
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2023-03-2718 minTech News this WeekGPT-4, Salesforce Tableau Update, and IOTech CTO on Edge ComputingEach week, TechTarget's news team and industry experts provide candid insight and analysis of the biggest IT news headlines of the week. On this week's show, IOTech Systems CTO Jim White describes how the companies' industrial customers are using edge computing; TechTarget reporter Esther Ajao explains the latest AI news from Microsoft, Google, and OpenAI; and TechTarget reporter Eric Avidon spells out what's helpful in the new version of Salesforce's Tableau analytics software.
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2023-03-1717 minTech News this WeekGPT-4, Salesforce Tableau Update, and IOTech CTO on Edge ComputingEach week, TechTarget's news team and industry experts provide candid insight and analysis of the biggest IT news headlines of the week. On this week's show, IOTech Systems CTO Jim White describes how the companies' industrial customers are using edge computing; TechTarget reporter Esther Ajao explains the latest AI news from Microsoft, Google, and OpenAI; and TechTarget reporter Eric Avidon spells out what's helpful in the new version of Salesforce's Tableau analytics software.
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2023-03-1717 minTech News this WeekJuniper Networks Campus Fabric Workflow, Salesforce Einstein GPT, and Tech Company LayoffsThis week, TechTarget News Director Antone Gonsalves is joined by ESG Principal Analyst Bob Laliberte to discuss the new Juniper Networks cloud-hosted Campus Fabric Workflow, TechTarget AI reporter Esther Ajao to explore Salesforce Einstein GPT, and TechTarget workplace reporter Patrick Thibodeau to break down the recent wave of tech company layoffs.
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Salesforce joins generative AI ranks with Einstein GPT
2023-03-1015 minTech News this WeekJuniper Networks Campus Fabric Workflow, Salesforce Einstein GPT, and Tech Company LayoffsThis week, TechTarget News Director Antone Gonsalves is joined by ESG Principal Analyst Bob Laliberte to discuss the new Juniper Networks cloud-hosted Campus Fabric Workflow, TechTarget AI reporter Esther Ajao to explore Salesforce Einstein GPT, and TechTarget workplace reporter Patrick Thibodeau to break down the recent wave of tech company layoffs.
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Salesforce joins generative AI ranks with Einstein GPT
2023-03-1015 minTech News this WeekAI Washing, New Enterprise Security Threats, and Regulating Decentralized Social NetworksThis week, TechTarget News Director Antone Gonsalves is joined by Esther Ajao to discuss AI washing and possible FTC actions, Alex Culafi to explore the latest enterprise security concerns, and Makenzie Holland to break down decentralized social networks and regulatory challenges.
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FTC wants vendors to stop lying about 'AI-powered' products
CrowdStrike: Threat actors shifting away from ransomware
IBM: Ransomware defenders showing signs of improvement
2023-03-0314 minTech News this WeekAI Washing, New Enterprise Security Threats, and Regulating Decentralized Social NetworksThis week, TechTarget News Director Antone Gonsalves is joined by Esther Ajao to discuss AI washing and possible FTC actions, Alex Culafi to explore the latest enterprise security concerns, and Makenzie Holland to break down decentralized social networks and regulatory challenges.
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FTC wants vendors to stop lying about 'AI-powered' products
CrowdStrike: Threat actors shifting away from ransomware
IBM: Ransomware defenders showing signs of improvement
2023-03-0314 min