Shows
5-Star Weekly Briefing5 Star Weekly Briefing – Week Ending 25th July 2025This week’s Five-Star Weekly Briefing highlights current trends, investments, and developments in the hotel sector. Marriott International acquires tech-forward brand citizenM 🏨, while TFE Hotels gears up for its UK debut with new Adina properties 🇬🇧. Travel + Leisure Co. expands with the launch of Accor Vacation Club Asia Pacific 🌏 and unveils a luxe revamp of Club Wyndham Mission Beach 🌴. Dusit International debuts its ninth brand, Dusit Hotels, and Salter Brothers reimagine Milton Park as Ardour Milton Park Bowral 🛁. We also highlight 1834 Hotels taking over resorts on K’gari 🏝️, BIG4 reaching 300 parks 🛶, and Seibu Prince Hotels entering Vietnam 🇻🇳. The “coolcation” trend is heating up ❄️ with MGallery leading t...2025-07-2514 min5-Star Weekly Briefing5 Star Weekly Briefing - Week Ending 18th July 2025In this week's 5 Star Weekly Briefing, there are several key trends, including new developments, strategic investments, and a notable shift towards upscale conversions. Frasers Hospitality, in collaboration with UK-based YOTEL, has launched YOTEL Tokyo Ginza, marking its first ground-up development and investment in Japan. In Australia, Cabra-Vale Diggers is unveiling plans for Novotel Sydney Cabramatta as a central feature of the Cabravale Club Resort, with Sam Fakih leading as Pre-Opening General Manager. Salter Brothers is investing over AU$10 million to transform the Milton Park Country House Hotel and Spa into the flagship property for its new luxury brand, Ardour...2025-07-1814 min5-Star Weekly Briefing5 Star Weekly Briefing – Week Ending 11th July 2025🎙️This week’s Five-Star Weekly Briefing highlights current trends, investments, and developments in the hotel sector.In this episode, we cover big moves from industry giants like Marriott International, Hilton, IHG Hotels & Resorts, Minor Hotels, Radisson Hotel Group, and Fairmont Hotels & Resorts.Hear about exciting new openings—Courtyard by Marriott in Darwin, Fairmont Tokyo, and Radisson Don Mueang Bangkok—plus major rebrands and investments including Waldorf Astoria Bali, Six Senses Bangkok, and AC Hotels Gold Coast. We also explore strategic expansions in Japan by World Brands Collection, and the transformation of Brisbane’s Clear Mountain by Mandala Hotels.2025-07-1117 min
5 Star Conversations5 Star Conversations with Jason Nuell - From Food Runner to Marriott Regional VP - Jason Nuell on Leadership & the Future of HospitalityIn this episode of 5 Star Conversations, Jason reflects on a career built on resilience, curiosity, and the willingness to take the harder path. Having spent two decades abroad, he shares how stepping outside his comfort zone led to growth in diverse roles and destinations, culminating in a leadership position he’s proud to return home for, much to his father’s eventual approval (and ongoing critique as a hotel guest!).Jason shares candid advice for those starting out in hospitality: choose challenges over titles, and learning over comfort. By saying “yes” to opportunities others may shy away from, he...2025-07-0826 min5-Star Weekly Briefing5 Star Weekly Briefing – Week Ending 4th July 2025This week’s Five-Star Weekly Briefing highlights current trends, investments, and developments in the hotel sector. We cover a wave of new openings across Australia, including InterContinental Brisbane, Hyatt House South Melbourne, and a dual-branded IHG project in Melbourne’s Bourke Street Mall. Meriton makes its first move into Queensland’s management rights market, while Minor Hotels expands its Oaks portfolio with a resort in Thredbo. We also explore industry insights from Accor’s Pacific Leaders Conference and a new Marriott report showing a shift toward wellness-driven luxury travel. Plus, we celebrate Choice Hotels’ Tripadvisor wins and the boost Sydney hot...2025-07-0410 min5-Star Weekly Briefing5 Star Weekly Briefing Week Ending 27th June 2025This week's 5 Star Weekly Briefing highlights significant developments in the sector, including new hotel openings like the sustainability-focused 1 Hotel Melbourne and Paradox Sydney's Australian debut, alongside major refurbishments at properties such as QT Queenstown and W Brisbane. It details substantial acquisitions and investments, notably Star Entertainment Group's rescue package led by Bally's and Amora Group's purchase of Hilton Adelaide. The briefing also explores current industry trends, focusing on AI integration, cybersecurity, ethical AI, data management, and personalised loyalty programs, as discussed at HITEC Indianapolis. Finally, it notes the strong performance of luxury lodges in Australia and New Zealand, driven by high dema...2025-06-2716 min5-Star Weekly Briefing5 Star Weekly Briefing – Week Ending 20th June 2025This week’s Five-Star Weekly Briefing highlights current trends, investments, and developments in the hotel sector.Including Paradox Hotels’ debut in Sydney, the relaunch of Hotel Diana in Brisbane by Samdoo Corporation, and Minor Hotels’ alpine expansion with Oaks Lake Crackenback. We explore the surge in tourism-driven investment across Australia and New Zealand, with insights from Global Asset Solutions and WTTC projecting strong sector growth through 2028. From the Lion Hospitality Awards – standouts like QT Auckland, Craggy Range, and Peekaboo Eatery were recognised for excellence, sustainability, and innovation. And at HITEC 2025, AI stole the spotlight – with Levee sweeping the E20X p...2025-06-2011 min5-Star Weekly Briefing5 Star Weekly Briefing – Week Ending 13th June 2025🎙️This week’s Five-Star Weekly Briefing highlights current trends, investments, and developments in the hotel sector. Australia’s first Mondrian Gold Coast opens with oversized suites, private beach houses, and panoramic views 🌊, while W Brisbane unveils river-inspired suite upgrades blending bold design with luxe tech. In Canberra, Redhill Hospitality takes over Tall Trees Ainslie, promising soft refurbishments and elevated service, and in Perth, Residence on Langley Park repositions to meet long- and short-stay needs with flexible layouts and full amenities. We also cover Wyndham Hotels' powerful 🤖 AI rollout that’s cutting call times and boosting service efficiency , IHG’s voco reaching 100 h...2025-06-1313 min5-Star Weekly Briefing5 Star Weekly Briefing – Week Ending 6th June 2025🎙️ This week’s Five-Star Weekly Briefing highlights current trends, investments, and developments in the hotel sector. Hyatt expands with its new Unscripted brand and the launch of Hyatt House South Melbourne—marking its entry into Australia’s extended-stay market. Hilton celebrates a major milestone with its 1,000th luxury and lifestyle property, with more than 150 openings expected in 2025. 1834 Hotels grows its white-label footprint with 18 Elanor Group properties and a strong push on underutilised space and digital check-ins. La Vie unveils an $18M rebrand in Sydney, while Intrepid acquires boutique stays in Tasmania and Marrakech. In tech and trends, AI security...2025-06-1012 min5 Star Conversations5 Star Conversations with Rene Balmer - From Executive Chef to Group GMIn this special international edition of 5 Star Conversations, filmed on location in Bangkok, we sit down with Rene Balmer, Group General Manager of Chatrium Hospitality. With nearly four decades in hospitality, Rene shares his fascinating journey from pastry chef in Switzerland to senior leadership in Thailand, offering a rare behind-the-scenes look at one of Southeast Asia’s rising hotel brands. His reflections on career progression, leadership, and learning from both mentors and mistakes make this a must-watch for aspiring and seasoned hoteliers alike.Rene provides a compelling overview of Chatrium’s evolution—from a residential real estate backgr...2025-06-0328 min5-Star Weekly Briefing5 Star Weekly Briefing – Week Ending 30th May 2025This week’s Five-Star Weekly Briefing highlights current trends, investments, and developments in the hotel sector.Hotel brands are expanding across the region with new concepts and renovations. Marriott has launched Series by Marriott in India, targeting the midscale–upscale market. Hilton is marking 50 years in Australasia with a $40 million upgrade to Hilton Sydney and new growth initiatives. New Zealand welcomes Edit Hotels & Resorts, offering digitally enabled, value-driven stays. IHG’s Holiday Inn Express introduces its tech-enhanced 5.0 model with 30 projects already signed. In WA, The Sebel The Vines unveils a $3 million redesign, while Rick Stein will open a flagship beachf...2025-05-3014 min5-Star Weekly Briefing5 Star Weekly Briefing – Week Ending 23rd May 2025This week’s Five-Star Weekly Briefing highlights current trends, investments, and developments in the hotel sector. From JW Marriott’s debut in New Zealand to Pan Pacific Perth’s $50M transformation, luxury and sustainability are defining the next era of travel. In Canberra, Crystalbrook Aurora and IHG’s Regent revival signal serious investment in upscale experiences. Meanwhile, Blackstone’s delay at Crown Melbourne raises questions about missed momentum in a competitive landscape.📊 Market insights show Melbourne and Adelaide leading post-pandemic hotel growth, while the Sunshine Coast’s tourism excellence gains state-wide acclaim. Rydges Melbourne shines as a top meeting hot...2025-05-2309 min5-Star Weekly Briefing5 Star Weekly Briefing – Week Ending 9th May 2025This week’s Five-Star Weekly Briefing highlights current trends, investments, and developments in the hotel sectorWe cover the debut of boutique and lifestyle hotels across Australia and New Zealand, including The George Glenelg, Hyde Melbourne Place, and Edit Hotels. We also highlight key acquisitions from Trilogy Hotels and Accor’s major deal with Bayview International. Learn how global events like AHICE and TRENZ 2025 are influencing tourism, and how AI—from operational tools to guest personalisation, is transforming hotel marketing and management. Plus, find out which hotel took the top spot in Tripadvisor’s 2025 awards and catch up on leadership moves ac...2025-05-0911 min5 Star Conversations5 Star Conversations with Anthony Metcalfe - Leading with HeartIn this episode of Five Star Conversations, Anthony Metcalfe, Hotel Manager at Capella Sydney, shares his journey through the luxury hospitality industry. With roots in a hospitality family, Anthony initially resisted following in his parents’ footsteps, but soon realised it was his calling. Starting his career in Food & Beverage and moving through roles at Grand Hyatt Melbourne, Sofitel Queenstown, and Park Hyatt Sydney, he developed a passion for luxury service and experiential travel. His time at Capella began as Director of Rooms during the pre-opening phase, before stepping into his current leadership role where he’s committed to operational exce...2025-05-0645 min5-Star Weekly Briefing5 Star Weekly Briefing – Week Ending 2nd May 2025This week’s Five-Star Weekly Briefing highlights current trends, investments, and developments in the hotel sector.Marriott International announces its flagship 279-room Sydney Marriott Hotel Parramatta, opening in 2027, while IHG partners with Luxora and La Vie to bring Holiday Inn back to Townsville by 2026. Veriu and Riverlee unveil plans for a 100-key Punthill hotel in Melbourne’s New Epping, and Radisson continues its expansion across Fiji, New Zealand, and Australia. Marriott also acquires lifestyle brand CitizenM for US$355M, and Park Hyatt Melbourne is sold to Shayher Group for A$200M. Cross-border investment into Australian commercial real estate hit US$2...2025-05-0210 min5-Star Weekly Briefing5 Star Weekly Briefing – Week Ending 24th Apr 2025This week’s Five-Star Weekly Briefing highlights current trends, investments, and developments in the hotel sector.Kittawa Lodge launches a new retreat and chef series, while IHG announces voco Darwin Suites and G’day Group acquires Discovery Parks – Bargara. CBRE’s forecast shows APAC’s hotel recovery strengthening, with New Zealand’s regions rebounding faster than its major cities. Accor earns 5-Star Employer status again, and Adelaide Marriott sets a sustainability benchmark with touch-free water stations. GAIN and Techne Infiniti Ventures form a strategic AI-focused partnership. We also cover new appointments at Accor, Rydges, Marriott, and more, plus how AI continues...2025-04-2407 min5-Star Weekly Briefing5 Star Weekly Briefing – Week Ending 18th April 2025This week’s Five-Star Weekly Briefing highlights current trends, investments, and developments in the hotel sector. This week, The Ascott Limited expands its Lyf brand in Sydney; Sofitel Sydney Darling Harbour proposes luxury penthouses; Brisbane unveils the Isoletto Pool Club at Queen’s Wharf; and Accor launches Wellness Studios at Mantra 2 Bond Street. IHG is set to open InterContinental Brisbane in June, transforming the former Hilton, while Accor Vacation Club is refreshing its Palm Cove properties with a $4.7M investment. In acquisitions, BWH Hotels signs its first Australian hotel management deal in Kununurra. AHICE 2025 is gearing up as the regi...2025-04-1706 min5-Star Weekly Briefing5 Star Weekly Briefing – Week Ending 11th April 2025This week’s Five-Star Weekly Briefing highlights current trends, investments, and developments in the hotel sector . This week, the spotlight is on hotel openings and developments across Australasia, with Hotel Indigo launching in Auckland, Veriu announcing a new Punthill in Epping, and The George Glenelg opening its doors in South Australia. 1 Hotel Melbourne is set to debut in June 2025 with a focus on sustainable luxury, while Queenstown’s Nugget Point is being transformed into Coronet Ridge Resort. Plantation Island Resort in Fiji also announced a major upgrade. Radisson celebrates a major milestone with over 200 hotels in India. On the tren...2025-04-1111 min5-Star Weekly Briefing5 Star Weekly Briefing – Week Ending 4th April 2025This week’s Five-Star Weekly Briefing highlights current trends, investments, and developments in the hotel sector including major property openings from Minor Hotels, Momento Hospitality, and The Tasman, as well as Accor’s record-breaking global expansion. Industry trends explore the shift toward owner-friendly hotel management agreements, greater workplace diversity, and innovative guest experiences. Notable partnerships include Accor’s support for DV Collective and The Calile Hotel’s community initiative with Micah Projects. Tech news highlights AI integration from Canary Technologies and Amadeus, while updates on executive appointments round out a snapshot of leadership changes across leading hotel groups.2025-04-0412 min5 Star ConversationsThe Future of Hospitality: James Goodwin on Innovation, Workforce Challenges & Hotel Industry TrendsJames Goodwin, CEO of Accommodation Australia, joined Brendon on 5 Star Conversations to discuss his transition into the accommodation sector, having previously worked in aviation, tourism, and public policy. While new to hotels, James highlighted his deep connections to related industries and his appreciation for the people-first nature of hospitality. He was particularly surprised by the evolving guest habits, such as the decline in traditional in-room TV usage, and he shared insights on how his leadership approach—balancing lead, facilitate, and collaborate strategies—helps him advocate effectively for the industry.James outlined three major challenges facing accommodation providers of a...2025-04-0136 min5-Star Weekly Briefing5 Star Weekly Briefing – Week Ending 28th March 2025This week’s Five-Star Weekly Briefing highlights current trends, investments, and developments in the hotel sector. Including new hotel openings and developments, such as the upcoming InterContinental Barossa Resort and Spa, and Amora Hotels' acquisition of the Hilton Adelaide. The report also covers significant acquisitions and investments, including G’day Group’s purchase of Cradle Mountain Wilderness Village and Minor Hotels’ franchising growth strategy. Furthermore, it identifies current industry trends, like the surge in Adelaide hotel bookings for the AFL Gather Round and the expansion of Accor's loyalty program, alongside notable personnel appointments and the importance of all-in-one PMS technology for...2025-03-2814 min5-Star Weekly Briefing5 Star Weekly Briefing - Week Ending 21st March 25This week’s Five-Star Weekly Briefing highlights current trends, investments, and developments in the hotel sector.It covers new hotel openings and refurbishments in locations like Brisbane and Parramatta, alongside developments related to Western Sydney Airport and its impact on accommodation. The update also highlights sustainability initiatives with new certifications and net-zero carbon hotels, plus the evolution of hospitality design towards more adaptable and comfortable spaces. Finally, the briefing acknowledges industry achievements through tourism awards and notes key personnel appointments across various hotel and tourism organisations.2025-03-2112 min5-Star Weekly Briefing5 Star Weekly Briefing – Week Ending 14th March 2025This week's 5 Star Weekly briefing highlights recent developments, investments, and trends in the Australian and New Zealand hotel industry. Recent activity includes new hotel openings and expansions by groups like Minor Hotels and Club Wyndham, alongside significant acquisitions and investments, such as Amora Hotels' purchase of the Hilton Adelaide. The briefing also highlights important industry trends, focusing on the increasing adoption of sustainability measures by major players like Accor and Ascott's partnership with Foodbank Australia. Finally, the report notes new appointments within hotel management and discusses the transformative impact of technology on the future of travel and tourism.2025-03-1412 min5-Star Weekly Briefing5 Star Weekly Briefing for Week Ending 7th March 2025This week's 5 Star Weekly Briefing highlights recent developments, investments, and trends within the hotel sector. Several hotel properties have seen reopenings after renovations, new resort and hotel plans have been unveiled in locations like Singapore and Mount Barker, and hospitality groups are expanding their presence through acquisitions and partnerships across Australasia. The outlook for the Australian hotel industry is positive, with projections indicating a full recovery by 2025 and strong occupancy rates reported in Sydney. Marriott International and Brisbane Airport have also reported significant growth, while collaborations like the one between NoVacancy and Accommodation Australia NSW aim to bolster the ind...2025-03-0715 min5 Star Conversations5 Star Conversation with Dean Minett - A Journey Through Hospitality and LeadershipIn this episode of 5 Star Conversations, Brendon sits down with Dean Minett, a seasoned hospitality professional with over four decades of experience in hotel management, consultancy, and asset management. Dean shares how his career began unexpectedly when his love for cooking led him to the Southern Cross Hotel Melbourne, an industry icon at the time. By the age of 23, he was already a General Manager, a remarkable achievement that set the stage for his distinguished career. Dean’s journey took him through various leadership roles, from Interwest and Ascott Limited to founding Gatehouse Hospitality, where he now advises hotel ow...2025-03-0341 min5-Star Weekly Briefing5-Star Weekly Briefing Week Ending 28th February 2025This weekly industry briefing highlights key developments in the hotel sector. Several new hotels are opening or undergoing renovations, including the Kar-Rama Hotel Mildura and a revamped Ibis Perth. Luxury accommodation is expanding, with the Waldorf Astoria Sydney set to launch and Merivale acquiring a site in Melbourne for a mixed-use development including a boutique hotel. Hotel chains like Hilton and Hyatt are growing their global footprint, particularly in Southeast Asia and with the Hyatt Centric brand. Iris Hotels Group is looking to purchase the Reef Hotel Casino. Finally, there have been several executive-level appointments.2025-02-2811 min5-Star Weekly Briefing5-Star Weekly Briefing Week Ending 21st February 2025The 5-Star Weekly Briefing presents a snapshot of recent happenings in the hotel industry. It highlights new hotel openings and refurbishments, such as TFE Hotels' Adina Town Hall Sydney and The Sebel Busselton. The briefing also covers significant acquisitions and investments, including IHG's purchase of the Ruby™ brand and Brookfield's acquisition of Hotel X Brisbane. It notes evolving trends in the Australian hospitality sector, like sustainability and technology adoption. Finally, the briefing reports on key personnel changes and technological advancements aimed at improving guest experience and operational efficiency.2025-02-2115 min5-Star Weekly Briefing5 Star Weekly Briefing Week Ending 14th February 2025This weekly industry briefing from Technology 4 Hotels highlights recent developments in the hotel sector. It covers new luxury hotel openings in Sydney and Adelaide, as well as refurbishments in Wellington. The briefing includes acquisitions, such as Best Western's expansion in South Australia, and industry trends like Kimpton Margot Sydney partnering with the Sydney Gay and Lesbian Mardi Gras. The newsletter also announces the expansion of Growth Advisors International Network (GAIN) into the Asia Pacific region and shares survey insights into Gen Z travel preferences. People moves within the hotel sector are noted, and the introduction of Canary Technologies' AI voic...2025-02-1405 min5-Star Weekly Briefing5 Star Weekly Briefing Week Ending 7th Feb 2025The 5-Star Weekly Briefing presents a snapshot of recent happenings in the hotel industry. It highlights new hotel openings and rebrandings, such as the Courtyard by Marriott Darwin and Peppers Gladstone. The briefing also covers acquisitions and investments, including Jerry Schwartz's purchase of Sydney Seaplanes. Industry trends are examined, focusing on touchless wellness technologies and Accor's enhanced Travel Pros platform. Finally, the briefing reports on key personnel changes and emerging technologies like Google's AI assistant, signalling potential transformations in guest inquiry management.2025-02-0722 min5 Star Conversations5 Star Conversation with Matt Tripolone - The Future of Hospitality: Sustainability, Talent and Memorable ExperiencesIn this episode of Five Star Conversations, Brendon Granger sits down with Matt Tripolone, Managing Director for Australia and the Pacific at IHG, to explore his remarkable journey into hospitality and his vision for the industry. Although not formally educated in hospitality, Matt shared how his early experiences working in event management sparked a deep appreciation for the people and connections within the sector. Combining his passion for real estate with the hospitality industry, he joined Accor in 2008, where he was inspired by exceptional mentors and had formative experiences, such as forging close relationships with regional hoteliers...2025-02-0333 min5-Star Weekly Briefing5 Star Weekly Briefing Week Ending 31st Jan 2025This week's 5-Star Weekly Briefing covers significant growth within the hotel industry, featuring record-breaking expansions from major players like Marriott, Choice Hotels, Hilton, and Minor Hotels. The report also highlights new hotel openings and renovations, brand relaunches such as Starwood, and investment activity in the sector. Furthermore, it examines current industry trends, including evolving booking habits, pricing shifts, and increased travel demand, particularly from China. The briefing notes key personnel appointments in various hospitality companies. Finally, it introduces OpenAI's ChatGPT 'Operator', a Revolutionary Agent Capable designed to perform web-based tasks such as making purchases, booking appointments, and managing online...2025-02-0119 min5-Star Weekly Briefing5 Star Weekly Briefing Week Ending 24th Jan 2025
This week's hotel industry briefing from Technology 4 Hotels covers significant developments, including new hotel openings in Australia and Singapore, major refurbishments like the Rydges Australia Square, and key acquisitions such as Star Management Group's purchase of Rydges Mackay Suites. The report also highlights the growing trend of hotel franchising in Australia and explores nine key trends shaping hotel dining in 2025, focusing on technology, personalization, and sustainability. Finally, it announces several notable personnel changes within the industry.2025-01-2410 min5-Star Weekly Briefing5-Star Weekly Briefing Week Ending 17th Jan 2025This week's 5-Star Weekly Briefing for the week ending 17th Jan 2025 - covers significant developments in the hotel industry, including new hotel openings like The Ritz-Carlton, Bangkok, and Veriu Group | Veriu Hotels & Suites | Punthill Apartment Hotels Punthill South Yarra Grand's refurbishment. Planned projects such as a new Nadi International Airport transit hotel are also highlighted, alongside record growth in Accor's luxury brands. The briefing further examines industry trends, such as surging luxury demand according to Norman Arundel, EVT - Entertainment | Ventures | Travel’s Director of Hotels and Resorts and record-breaking Sydney New Year's Eve hotel performance, as well as te...2025-01-1714 min5-Star Weekly Briefing5 Star Weekly Briefing Week Ending 10th January 2025This week's 5-Star Weekly Briefing covers significant developments in the Australian and global hotel industry. Major hotel groups like SLH, Accor, and Marriott are expanding their portfolios through new openings, renovations, and strategic partnerships. Significant investments are being made in property upgrades and redevelopments, showcasing a strong market outlook. The report also highlights positive industry trends, including increased occupancy rates and rising demand for luxury and sustainable travel experiences. Finally, the briefing announces several key personnel appointments within prominent hotel companies.2025-01-1014 min5 Star Conversations5 Star Conversation with Erin Pickering - Behind the Scenes of Superyachts: Insights, Challenges, and Luxury StandardsIn this episode of Five Star Conversations, Brendon Granger interviews Erin Pickering, who shares her incredible journey from a career in Australian media to managing luxury super yachts for the world’s elite. Starting with a leap of faith and a one-way ticket to France, Erin quickly climbed the ranks, learning the intricacies of yacht operations, guest service, and crew management. Her experience ranged from catering to demanding guests with meticulous attention to detail—like polishing blueberries—to overseeing complex logistical challenges, including launching Steven Spielberg’s 110-meter yacht. Erin highlights the unique pressures of being "always on," managing crew dyn...2025-01-0632 min5-Star Weekly Briefing5 Star Weekly Briefing Week Ending 3rd January 2025Firstly we would like to wish you all a Happy New Year. May 2025 be filled with happiness and prosperity.
In this week's episode, we look at the key hospitality technology trends for 2025 and beyond as outlined by the EHL Graduate School.
We discuss the increasing use of artificial intelligence, the Internet of Things, and other technologies to improve guest experiences and operational efficiency. We also examine how these advancements are transforming various aspects of the industry, from contactless services and mobile apps to robotics and automation, virtual and augmented reality, and data a...2025-01-0333 min5-Star Weekly Briefing5 Star Weekly Briefing for Week Ending 27th December, 2024This week in the 5 Star Weekly Briefing take a look at
the 8 Travel and Hospitality Trends that Defined 2024
2024's travel and hospitality trends are analysed, revealing a year of economic pressures impacting consumer behaviour. Despite inflation, travel remained strong, with travellers prioritising value, leading to a resurgence in package holidays and exploration of emerging destinations. The influence of social media and AI was significant, both for travellers and industry, which is now increasingly using AI for revenue management. Finally, the report notes a continued crackdown on short-term rentals, although their overall market remains robust.2024-12-2720 min5-Star Weekly Briefing5 Star Weekly Briefing Week Ending 20th December 2024This is a weekly hotel industry news briefing summarising recent news, including new hotel openings and developments from IHG, Accor, and Radisson, as well as acquisitions like the Rydges Mackay Suites. The newsletter also highlights industry trends such as the rise of boutique hotels and the impact of AI, and reports on strong festive season bookings and the lasting economic effects of Taylor Swift's Eras Tour. Finally, it announces several key personnel appointments within various hotel groups.2024-12-2014 min5-Star Weekly Briefing5 Star Weekly Briefing for Week Ending 13th December, 2024This week's hotel industry briefing highlights significant developments, including new hotel openings and acquisitions by major brands like Marriott and Hilton, a surge in hotel franchising in Australia, and investment in Brisbane's hospitality sector ahead of the 2032 Olympics. The report also examines industry trends such as the rise of wellness tourism and a return to pre-pandemic travel levels, featuring increased spending on experiences. Finally, it notes key leadership appointments within several hotel groups and the launch of a new digital careers platform to address industry skills shortages.
2024-12-1320 min5-Star Weekly Briefing5 Star Weekly Briefing for Week Ending 6th December, 2024
This week's 5-Star Weekly Briefing covers significant happenings in the hotel industry, highlighting new hotel openings and developments globally, such as the debut of the Tapestry Collection by Hilton in Australia and Marriott's expansion in Thailand. The report also details acquisitions and investments, including TFE Hotels' New Zealand expansion and Oscars Group's purchase of Luna Park Sydney. Key industry trends are examined, focusing on increased luxury travel demand and the growth of experience-focused lifestyle hotels. Finally, the briefing announces several leadership appointments within prominent hotel chains.2024-12-0618 min5 Star Conversations5 Star Conversation with Rodger Powell - Shaping the Future of Hospitality: Insights from Rodger’s 50-Year JourneyIn this episode of Five Star Conversations, Brendon Granger interviews Rodger Powell, a highly regarded leader in the hospitality and tourism industry with a career spanning over three decades. Rodger shares insights from his journey, beginning with his unexpected entry into hospitality through a family business and early roles that ranged from management cadetships to running diverse establishments. Reflecting on his unconventional career path, Rodger credits the varied experiences for his deep understanding of the industry and its many facets, from small pubs and motels to luxury hotels and international brands. This foundation has shaped his expertise in advising...2024-12-0158 min5-Star Weekly Briefing5 Star Weekly Briefing for Week Ending 29th November 2024The team at Technology 4 Hotels knows how busy you are, so we’ve created this concise news briefing to keep you up-to-date on the key happenings in the hotel industry this week. From industry trends to exciting new developments, we’ve got you covered—all in just a few minutes. Let’s dive in!
2024-11-2910 min5-Star Weekly Briefing5 Star Weekly Briefing for Week Ending 22nd Nov 2024The team at Technology 4 Hotels knows how busy you are, so we’ve created this concise news briefing to keep you up-to-date on the key happenings in the hotel industry this week. From industry trends to exciting new developments, we’ve got you covered—all in just a few minutes. Let’s dive in!
2024-11-2215 min5-Star Weekly Briefing5-Star Weekly Briefing for Week Ending 15th November 2024The team at Technology 4 Hotels knows how busy you are, so we’ve created this concise news briefing to keep you up-to-date on the key happenings in the hotel industry this week.
New Openings & Developments
voco Maroochydore Sunshine Coast: IHG Hotels & Resorts, in partnership with Sydney-based developer Felix Capital, has announced plans to open the voco Maroochydore Sunshine Coast in 2028
Refurbishment of Islington Hotel, Hobart: The heritage-listed Islington Hotel in Hobart, owned by La Vie Hotels and Resorts, has undergone a $1 million refurbishment
Atura Oran Park: Construction has commenced on Atura Or...2024-11-1606 min5 Star Conversations5 Star Conversation with Scott Bear - The Future of Hospitality: Balancing Human Connection and Technology in HotelsIn this interview, Brendon Granger speaks with Scott Bear, General Manager of Mercure Sydney Manly Warringah, whose rapid ascent in hospitality began as an event waiter at Park Hyatt, Sydney, in 2015. Scott has distinguished himself through community engagement, contributing to local charities and environmental initiatives, and fostering partnerships with teams like the Manly Sea Eagles. He is also co-leader of the Young Hotel Leaders Group, which connects emerging hotel, tourism, and leisure professionals. His commitment to inclusivity and collaborative leadership was recognised with the Blue Mountains International Hotel Management School Alumni of the Year Award in 2022 and a Highly...2024-11-0545 min5 Star Conversations5 Star Conversation with Jürgen Baumhoff - Hospitality, Technology, and Human ConnectionIn this episode of Five Star Conversations, Jürgen Baumhoff shares insights from his extensive 40-year career in hospitality, where he's held senior roles at globally renowned brands like Intercontinental, Emaar Hospitality, and Qatar Hospitality. He reflects on his early career inspiration, which came from reading Arthur Hailey's book Hotel, and how it sparked his passion for the industry. Jürgen emphasises the importance of building meaningful relationships and the value of adaptability in managing complex hospitality portfolios.
Jürgen's journey started at Kempinski's Vier Jahreszeiten in Munich, where he learned the importance of attention to detail and...2024-10-0148 min5 Star Conversations5 Star Conversation with Barry Robinson - Just Get It DoneIn a recent interview on Five Star Conversations, Barry Robinson, President and Managing Director of International Operations for Travel + Leisure Co., shared his extensive experience in the hospitality industry. Robinson discussed his early introduction to the sector through his family's business and how his career evolved from traditional hotel operations to leading a global vacation ownership company. He emphasised the importance of service, a value instilled in him from a young age, and how it has shaped his approach to hospitality throughout his career.
Robinson also recounted his international experiences, particularly in Indonesia and China, where he faced significant...2024-09-0337 min5 Star Conversations5 Star Conversation with Peter Tudehope - Balancing Tradition and TechnologyIn this episode of Five Star Conversations, host Brendon Granger interviews Peter Tudehope, the esteemed General Manager of Radisson Blu Plaza, Sydney. Peter, celebrating over 19 years with the hotel, has also served as the Regional Manager for Radisson Hotel Group, Australia Pacific, overseeing four properties. With a background in prominent roles at Radisson and Four Seasons, Peter's extensive experience and leadership have significantly shaped the hospitality industry in the region. He shares insights from his career journey, highlighting his ability to navigate through various operational challenges and transformations.
During the conversation, he recounts a particularly challenging day early in...2024-08-0542 min5 Star Conversations5 Star Conversation with Gavin Faull - The Future of Hospitality and TechnologyIn the latest episode of '5 Star Conversations,' Brendon Granger speaks with Gavin Faull, a prominent figure in the hospitality industry. Gavin's extensive background includes 40 years in hotel management, operations, and corporate development with prestigious groups like the Peninsula Group in Hong Kong, Kingsgate International, and Swiss-Belhotel International. As a Chartered Accountant and a fellow of multiple esteemed accounting institutes, Gavin's expertise extends beyond hospitality into various fields, including agriculture and education. His impressive achievements include founding the International Hotel School in Plymouth, the top hotel school in New Zealand, and contributing to hotel education in Australia, China...2024-07-0232 min5 Star Conversations5 Star Conversation with Joost Heymeijer - Tradition, Technology and the FutureIn this 5-star conversation with Joost Heymeijer from Toast Hospitality Advisory, we explored his distinguished career and philosophy in the hospitality industry. Joost began his journey at 17, driven by a fascination with the intricacies of hospitality. His career highlights include 12 years with Hilton International, developing from an idea and then managing Emirates Wolgan Valley Resort, and serving as Senior VP of Global In-Flight Catering at Emirates. Joost's approach emphasises the importance of a positive, HR-driven culture and servant leadership, valuing simplicity and the genuine care that defines true hospitality.
Joost's passion for hospitality was shaped by his...2024-06-0451 min5 Star Conversations5 Star Conversation with Dave Baswal - Leading with Heart at Ovolo HotelsIn this episode of "Five Star Conversations," Dave Baswal, CEO of Ovolo Hotels, shares his journey and insights into the innovative practices reshaping modern hospitality. Broadcasting from the vibrant ACDC suite at Ovolo Woolloomooloo, Dave discussed his rise to leadership within the Ovolo Group—a collection of boutique hotels that stand out for their commitment to unique guest experiences and heartfelt hospitality. Under Dave's guidance, the group has seen significant expansion and success, particularly in the realms of ethical practices and creative sustainability, showcasing his ability to blend strategic acumen with a passion for eco-friendly initiatives.
Throughout th...2024-04-2353 min5 Star Conversations5 Star Conversation with Adrian Williams - Embracing Hospitality's EvolutionIn "5 Star Conversations," Brendon speaks with Accor's COO for the Pacific, Adrian Williams. Adrian reflects on his start in food and beverage, a pivotal Canadian stint at Banff Springs Hotel, and his rise within Accor. His path shows the hospitality sector's dynamic nature and capacity for personal growth. He credits his parents for steering him towards hospitality, a field that's trained him and many others, providing diverse career paths.
Adrian discusses the sector's resilience post-COVID-19, its adaptability, and growth, highlighting new property styles and services. He's excited about hospitality's increasing role in daily life, such as events...2024-02-2843 min5 Star Conversations5 Star Conversation with Simon McGrath AM - Navigating a Three-Decade Journey in Hospitality LeadershipJoin us for a compelling conversation with Simon McGrath AM, one of Australia’s most accomplished Hoteliers as he reflects on three decades of experience. From the changing landscape of technology to envisioning the future of hotels, Simon shares invaluable insights for industry professionals and aspiring leaders alike. Discover the key elements that contribute to a successful career in hospitality and gain a deeper understanding of the dynamic evolution in the industry. Don't miss this engaging discussion on leadership, innovation, and the exciting future of hospitality.
Simon recounts his initial experiences working in pubs and hotels, starting fr...2024-01-3032 min5 Star Conversations5 Star Conversation with Michael Johnson - "Any day above ground is a good day"In this interview with Michael Johnson, CEO of Accommodation Australia, we take a personal and in-depth look at his remarkable journey in the hotel industry, which spans over four decades in Australia and New Zealand. We talk about his varied experiences, managing a diverse range of hotels, resorts, and tourist attractions. As well as Michael's significant involvement in every aspect of tourism accommodation, from his hands-on leadership in projects like the Park Royal Parramatta's redevelopment and relaunch to his crucial role during the challenging times of the COVID-19 pandemic.
Michael's story begins with a serendipitous entry into...2023-11-2942 min5 Star ConversationsConfession of an Old-School Hotelier in the Digital Age - Patrick Griffin AOMAn Interview with Patrick Griffiin AOM. Truly an industry legend and a gentleman.
Since I first met Patrick 33 years ago, I have admired him and followed his career.
Let me give you a little background on Patrick
His distinguished 48 years in hospitality have spanned two continents and five hotel groups.
His career started in 1963 as a trainee manager at The Grand Hotel in Eastbourne, a very traditional Victorian-era five-star hotel, where he found his passion for hospitality.
He joined Hilton Hotels in Amsterdam and returned to the luxury group of D...2023-11-071h 105 Star Conversations5 Star Conversation with Simon Wan - “Live life to the fullest”In the interview, we talk about Simon's early career in hospitality which happened to start by accident.
We also talked about his unknown talents, soccer and guitar. Of course, we also talk about technology.
Simon appreciates and embraces technology in the hospitality industry, despite not being a technology expert. He studied IT programming in the past and recognizes the importance of technology for enhancing productivity and adding value to the business. He believes that technology, like chat GPT, can enhance the guest experience and help hotels overcome labor challenges, which have become more pronounced after...2023-10-1245 min5 Star Conversations5 Star Conversation with Tish Nyar - Insights on Hospitality, Leadership, and Technology TrendsJoin us for a captivating conversation with Tish Nyar, a seasoned hospitality professional, as he shares his perspectives on the industry's core values, effective leadership, the delicate balance of technology, and preparing for an evolving future. Delve into his discussions on the importance of genuine guest interactions, the impact of inspirational leaders, the integration of technology without compromising human touch, and navigating challenges in a dynamic landscape. Discover Tish's insights on AI's role in call centers, the resilience required for unforeseen crises, and the delicate equilibrium between pent-up travel demand and sustainable tourism practices.
...2023-09-0435 min5 Star Conversations5 Star Conversation with Scott Boyes - The Future of Hospitality: Embracing Change & Human ConnectionIn this insightful conversation, Scott Boyes, an industry leader, discusses the evolving landscape of hospitality and the importance of fostering quality teams, hotel experiences, and guest appreciation. Amidst economic uncertainties and ongoing challenges, Scott highlights the resilience and adaptability of the industry. Looking ahead, he envisions a future where technology plays a supporting role, allowing hotel teams to enhance face-to-face interactions and provide exceptional experiences. Join us for an engaging discussion on the potential changes in the next three, five, and ten years, and how the hotel industry can position itself as a valuable asset class alongside commercial and...2023-08-0141 min5 Star Conversations5 Star Conversation with Mark Hodge - Carpe diemToday I have the pleasure of talking with Mark Hodge. Mark has had an extraordinary career in the hospitality and tourism sector which spans more than 30 years.
At the time of the interview, Mark was with The Star Entertainment Group as the General Manager of Hotels & Residences, Gold Coast. In this role, Mark oversaw The Star Gold Coast’s existing hotels – The Star Grand and The Darling, as well as the newly established The Star Residences*
Prior to that, Mark was with the Mantra Group for just over 12 years as Group General Manage...2023-07-1444 min
The Accommodation Show - Hospitality Success Series!Maximising profits using tech in 2022! Tech on their iphone/android!It’s Monday and we have another episode of The Accommodation Show to keep you thinking of ways you can improve your business through the week!
Remember when you got your first smartphone and downloaded every single app that sparked your interest, only to find that you would delete them shortly after? Fast forward ten years, and due to the sheer number of apps and companies marketing them, they’ve slowly morphed into something we’ve grown tired of, rather than enthusiastic about. This is how the term ‘app fatigue’ came about. So what are your tech options for guests without dow...2022-05-2442 min