Shows
Le Top Ten de l'ActuTeleperformance recule, CA inférieur aux prévisions à cause des effets de changeTeleperformance TEPRF.PA recule en Bourse jeudi après avoir annoncé la veille un chiffre d'affaires du troisième trimestre inférieur aux prévisions, plombé par les effets de change défavorables. A 11h44 GMT, l'action Teleperformance perd 0,95% à 97,88 euros, après avoir chuté jusqu'à 7% plus tôt en séance, contre un gain de 0,65% pour le CAC 40 .FCHI au même moment. L'opérateur français de centres d'appels a annoncé un chiffre d'affaires trimestriel de 2,52 milliards d'euros, soit 2% de moins que le consensus des analystes fourni par le groupe. Les analystes de Deutsche Bank soulignent dans une note que les effe...2024-11-0801 minLe Top Ten de l'ActuTeleperformance grimpe après un T1 moins mauvais que prévuTeleperformance TEPRF.PA caracole jeudi en tête du CAC 40 après la publication d'un chiffre d'affaires du premier trimestre moins mauvais qu'attendu alors que le groupe de centres d'appel reste confronté à une conjoncture difficile. A 10h23, l'action Teleperformance bondit de 11,39% à 95,22 euros, sa plus forte hausse en séance depuis quatre ans. Le CAC 40 recule au même moment de 0,74%. Le groupe a fait état mardi d'un chiffre d'affaires pro-forma en hausse de 0,9% au premier trimestre, citant une base de comparaison défavorable et un contexte macroéconomique incertain. Teleperformance a prévenu que le premier semestre devrait représenter le "p...2024-05-0301 min
Leading With PurposeTeleperformance's Commitment to Social Mobility: A Conversation with Lisa DolanIn this episode of Fit For Purpose, our host, Justine Greening, sits down with Lisa Dolan, the vice president of people operations and employee experience for the UK Group of Teleperformance, a global digital business services company. In this insightful conversation, Lisa shares her journey from struggling in school to finding her passion in employee engagement at Teleperformance. She emphasises the importance of creating a supportive and inclusive environment within the company, touching on initiatives for social mobility, employee recognition, and mental and physical well-being. Lisa's enthusiasm and dedication to making a difference in people's lives at Teleperformance make...2023-11-1326 min
LA NÓMINACómo hacer CARRERA en tu empleo (Teleperformance Dominicana)¿Has considerado hacer carrera en tu empleo actual o la empresa en la que estás? Pues en este episodio de LA NÓMINA, Teleperformance nos ha "reclutado" y nos prestó la compañía de la mano de Evelyn Mirabal, Gerente Regional de Marketing para la República Dominicana, Costa Rica, Honduras y Belice, con más de 15 años de experiencia en la industria BPO y una grandiosa historia de cambios en su proyecto de vida. Evelyn compartió con nosotros cómo pasó de ejercer una carrera tradicional a encontrar nuevos retos y oportunidades dentro de su propio empleo en Te...2023-10-171h 01
Teleperformance Podcasts | Feel the ConnectionTP Podcasts | TP Open Doors | USAWe hope that you enjoy our journey through Portugal! Next stop: USA!
In this Open Doors series episode, learn what it's like to work at Teleperformance in the USA through our amazing colleagues who shared their experiences. What makes them stay at TP? What are the initiatives and activities that make TP a great place to work?
Teleperformance in the USA offers world-class facilities and fantastic programs. Our passionate colleagues will welcome you regardless of your background.
Ready to take your career to the next level? Join us as we discover what TP...2023-08-0425 min
TP Talks PodcastThree Key Trends Shaping the Future of Customer Acquisition & Digital SalesThe customer acquisition and sales landscape has evolved faster than ever before, and we are in a different selling market than we were in 2021 or 2022. “ How can we do more with less and stay relevant” is becoming a hot topic for organizations of all sizes. With innovative approaches to this changing sales landscape, and groundbreaking evolution in AI and automation, there are reasons for optimism. By focusing on targeted, intelligent, and revenue-focused strategies, we can make the most of our resources and drive real results. To show you how, Lewis Taylor, Vice President of CX Serv...2023-07-2728 min
Metamorphose 47J'ai acheté des actions TELEPERFORMANCE !!! Suis-je fou ???J'ai acheté des actions TELEPERFORMANCE !!! Quel FOU !!!
Le leader mondial de la gestion de l'expérience client externalisée a connu une baisse significative de son cours de Bourse en 2023. Cette chute de l'action Teleperformance a commencé en 2022, comme tout le monde, puis une plainte des syndicats colombiens et enfin le rachat de Majorel a fini d'achever le titre! On en parle...
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Podcasts : Metamorphose 47
Date d'enregistrement: 05 juin 2023
#teleperformance #Bourse #trading #investir #TEP #CAC40 #commentdevenirriche #crypto #bourse #FED...2023-06-0500 min
Teleperformance Podcasts | Feel the ConnectionTP Podcasts | TP Open Doors | PortugalAfter an incredible journey through India, TP Open Doors is excited to announce its next stop: Portugal!
In this episode of the Open Doors series, we´ve received Ana Sanches, Vice-president of Diversity, Equity, and Inclusion at Teleperformance in Portugal, to learn how diversity and inclusion contribute to our success. Discover why Portugal is an amazing place to work, with fantastic initiatives and perks that prioritize our team's wellness and professional growth.
At Teleperformance in Portugal, we're not only certified as a Great Place to Work, but we also strive to inspire our team to be the b...2023-05-1219 min
TP Talks PodcastThe Future Of Collections & Empathetic CX Amid Economic UncertaintyFew conversations about the future of the contact center downplay economic wariness – and few sectors have more cause for concern than collections. Combining insolvencies with a rapidly increasing cost of living, potential job losses, rising interest rates, and consumer over-commitments, financially stretched households are forced to turn to credit even more. Further, without the injection of liquidity, company balance sheets burdened by existing growing debt, face an enduring risk of insolvencies and defaults. How will a potential economic downturn increase the risk of delinquency? How will it impact brands’ ability to properly resource their contact centers, and then...2023-04-1925 min
Teleperformance Podcasts | Feel the ConnectionTP Podcasts | TP Open Doors | IndiaThe next stop for the Teleperformance Open doors project is Mumbai in India!
Throughout 2023, Teleperformance invites you to join us on virtual tours to our world-class facilities around the world to get a behind-the-scenes look at our high-tech, high-touch operations in the Open Doors project. To show the world that we believe Teleperformance is the best place to work, our facilities enable, empower, and inspire our employees!
Keep informed about everything that is happening in Teleperformance in India!
Listen to our podcast and discover what makes Teleperformance a place ten times certifies as a...2023-04-1016 min
TP Talks PodcastEffective Quality & Skills Required to be a Great Sales LeaderIn this podcast, we dive deeper into the qualities and skills required to be an effective sales leader. We will share plenty of do’s and don’ts along with several best practices to create a long-lasting impression on your customers. Speakers: Jacci Grilllo-Noto - Director of Sales Northeast with Kelley Blue Book and Cox Automotive Kevin Brody - CEO at Landfill Data Helen Rankin - Chief Brand Officer at Swagup Michael Aronowitz - EVP, Digital Sales and Strategy at Teleperformance2023-04-0443 min
The Talent BlueprintHow Can Employee Development Best Support Business Growth? With Alan Winters from TeleperformanceThis episode features an interview with Alan Winters, Chief People Officer and Chief Diversity Officer at Teleperformance, and your host, Sultan Saidov, Co-Founder and President at Beamery. Alan is a senior-level executive with over 25 years of experience. He serves leading global Fortune 500 corporations representing four diverse industries. At the Teleperformance Group, he’s responsible for People, Process and Culture, as well as HR, Learning and Development, Processes, Shared Services, Compliance, Privacy and Security.Alan discusses the need for a “50-50 mindset” regarding career development, the importance of trust between managers and team members, the differentiator brands need when st...2023-03-1030 min
TP Talks PodcastTop 5 Predictions in the Healthcare Industry in 2023As the technology in the healthcare space is constantly evolving, we talk about our Top 5 Predictions in the Healthcare Industry in 2023 with Pranam Ben, Founder & CEO at The Garage and Himadri Sarkar, EVP and Global Head of Consulting at Teleperformance. Pranam and Himadri discuss the growing emergence of remote care with telehealth visits and virtual hospitals, how to drive engagement in care coordination and patient engagement, revenue leakage and topline management in risk and performance management, personalized healthcare and why it's needed, and the addition of retail healthcare as part of the continuum. Speakers: Pranam B...2023-02-2223 min
Teleperformance Podcasts | Feel the ConnectionTP Podcasts | TP Open Doors | ColombiaAt Teleperformance, we believe in transparency – with our employees, our clients, our investors, and the world. So, throughout 2023, we invite you to join us on virtual tours to our many world-class facilities around the world to get a behind-the-scenes look at our high-tech, high-touch operations. Because our employees remain our greatest asset, all locations are designed to enable, empower, and inspire.
Step Inside Teleperformance’s Global Sites. First Stop? Bogotá, Colombia!
Learn what makes Teleperformance in Colombia a diverse and inclusive site.p2023-02-0618 min
TP Talks PodcastMarriott International’s 3 Key Ingredients to Award Winning Customer ExperienceMarriott’s success comes from its first core value: Putting People First. As the world’s largest hospitality company, Marriott’s transformation journey is centered around its people. Customers now increasingly expect the contact center to handle complex interactions with an aura of empathy, critical thinking, and personalization. Over the years, Marriott has invested in transformation and a robust service delivery model to empower their employees to handle these emotional connections seamlessly. As contact centers today struggle to recruit, retain, and engage their employees, Marriott’s strong people-first culture has ensured success even in the most challenging times. F...2023-01-3026 min
Teleperformance Podcasts | Feel the ConnectionTP Podcasts | Powerful Partnerships | Twilio - How to leverage different channelsLet’s explore how to best leverage the different channels in today’s digital world to deliver the next best customer experience. Tune in to our latest podcast featuring Raul Rincon, Senior Vice President and General Manager for Global Flex Sales at Twilio, and Michael Aronowitz, Executive Vice President for Digital Sales and Strategy at Teleperformance. Don’t miss it!2023-01-1214 min
Teleperformance Podcasts | Feel the ConnectionTP Podcasts | Powerful Partnerships | CallMiner - Digital transformation in telehealthHow has digital transformation impacted the telehealth industry’s evolution? Check out our latest podcast featuring Lauretta Campestre, Associate Vice President of Customer Success at CallMiner, and Linda Comp-Noto, Division President for Healthcare at Teleperformance, to better navigate healthcare segments and telehealth in the new reality and learn how analytics and digital transformation improve customer experience in this sector. Listen in and start creating meaningful interactions today!2023-01-1208 min
Teleperformance Podcasts | Feel the ConnectionTP Podcasts | Powerful Partnerships | Hive - AI and content moderationIn our latest podcast, Akash Pugalia, President of Trust and Safety at Teleperformance, and Kevin Guo, CEO and Cofounder of Hive, explore the role of artificial intelligence and content moderation in driving user safety and removing toxic behavior. Listen to our podcast today to gain valuable insights.2023-01-1212 min
Teleperformance Podcasts | Feel the ConnectionTP Podcasts | CSR Talks | One Tree PlantedAre you ready to join the global reforestation movement? Let’s work together to make a difference in the world. Teleperformance is making great strides to protect the planet by planting 500,000 trees across five continents in partnership with One Tree Planted.
Learn more about how to protect our environment in our latest podcast. Tune in to Louis Lagoutte from One Tree Planted’s Strategic Partnerships and Clementine Gauthier, Senior Vice President for Corporate Social Responsibility at Teleperformance.2023-01-0311 min
Teleperformance Podcasts | Feel the ConnectionTP Podcasts | Powerful Partnerships | UiPath - Empower through educationMany companies, including non-profit and non-governmental organizations, have initiatives that empower children and families through education. Let’s learn more about this in our latest podcast featuring Raluca Negulescu-Balaci, Executive Director at UiPath Foundation, and María Fernanda Ordoñez, Communications and Engagement Manager at Teleperformance South Cone. Don’t miss it!2022-12-0514 min
Teleperformance Podcasts | Feel the ConnectionTP Podcasts | Powerful Partnerships | Automation Anywhere - Intelligent AutomationJoin Steve Shah, Senior Vice President of Product at Automation Anywhere, and Santiago Martinez, Director of Digital Integrated Business Services at Teleperformance, as they discuss the role of intelligent automation in improving customer and employee experience.2022-11-0817 min
TP Talks PodcastAI and Analytics Powering the Future of SalesLive selling and video-based content are becoming a key part of many industries. The retail industry was in the midst of transformation well before the pandemic. Customers were already craving more engaging online shopping experiences—and the pandemic only accelerated this, with an astonishing 75% of U.S. consumers trying new shopping methods in response to economic pressure, store closings, and changing priorities during the pandemic (according to McKinsey). In response to these shifting consumer preferences, live selling has emerged as a way for retailers to engage buyers in a safe, digital format that retains the human element of in-person shopping.2022-10-2622 min
Teleperformance Podcasts | Feel the ConnectionTP Podcasts | Powerful Partnerships | Crowdstrike - Cyber security in the crypto worldAt Teleperformance, we constantly adapt to technology, monitor risks and threats, comply with international data privacy regulations, and seek new ways to protect company and customer data. We are also in lockstep with developments in the crypto space, ensuring the same level of security for incumbents and new players.
Tune in to our latest podcast, featuring Adam Meyers, Senior Vice President of Intelligence at Crowdstrike, and Jeffery Schilling, Global Chief Information Security Officer at Teleperformance, and learn how to create a secure cyber environment in the crypto world.2022-10-1312 min
TP Talks PodcastDigital Health and Transformation for a Digital FutureWhile the Healthcare landscape has already shifted dramatically, healthcare providers have had to rapidly adapt to the fast-evolving needs of patients. Whilst the nature of healthcare delivery has transformed drastically in the last six months, the end goal for providers remains – to provide the best patient experience. To support the end-to-end patient journey, and engage with them at every touchpoint, healthcare providers are increasingly implementing a digital front-door strategy. In a metaphorical sense, the digital front door represents how healthcare organizations engage with patients from the offset – assessing needs, and advising on treatment and care. In this podc...2022-10-1228 min
Teleperformance Podcasts | Feel the ConnectionTP Podcasts | Powerful Partnerships | The future of workWhat comes next for the future of work? What are the emerging trends in creating a robust organizational culture and attracting, training, and retaining talent? Join Frances Milliken, Professor of Management and holder of the Arthur E. Imperatore Professorship in Entrepreneurial Studies at the Stern School of Business at New York University, as well as Fabio Luis, Global Cloud Campus Lead at Teleperformance, and Mamta Rodrigues, President of Client Operations at Teleperformance.2022-10-1125 min
Teleperformance Podcasts | Feel the ConnectionTP Podcasts | Cyber Security Awareness Month 2022Learn more about cyber security, the online threats and how you can prevent them with Jeff Schilling, Global Chief Information Security Officer at Teleperformance, and George Finney, CISO of Southern Methodist University2022-10-0412 min
TP Talks PodcastLuxury CX – Why not serve like a luxury brand?Luxury CX is still in its infancy, simply because it’s exclusive. Employees working for luxury brands invest all their efforts in customer satisfaction. They are focused on positioning the product, building trust, and ensuring customers feel comfortable through the entire buyer journey. It’s a common belief that luxury brand customers are more demanding. In our times, all customers are astute and aware. There is a lot of information available at their fingertips, reviews, social media endorsements, and opinion videos. Perception is everything and brands need to raise their CX game to provide a seamless and comfortable experience. 2022-09-3010 min
TP Talks PodcastHow Seagate Technology Realigns Effective CX Strategies by Balancing High-Tech and Human TouchIn a recent McKinsey publication “The Future of CX”, they surveyed 260 CX leaders from US-based companies of all sizes and found only 13% of CX leaders were confident that their organization can take action on CX issues in near real-time. With the world slowly opening, the biggest question CX leaders have is how to effectively align their CX strategies with this evolving environment and how they can maximize efficiencies. Many customers are more likely than ever to need a customer care touchpoint. While the CX landscape has already shifted dramatically, many companies globally are re-strategizing their CX play, and some new...2022-08-1121 min
TP Talks PodcastNext Generation Performance AnalyticsThe evolution of performance analytics will come with the transformation of artificial intelligence (AI), predictive and prescriptive analytics, and machine learning. In this podcast, Steve and Kurt will focus on next-generation performance analytics. They will help analyze the primary drivers of performance analytics, identify available technologies to help transform the analytics functions, and dive deeper into how you can transform with performance analytics and outcomes. Speakers: Steve Ruszczyk, Vice President and oversees Digital Transformation and Analytics operations at Teleperformance Kurt Leiblich, Senior Vice president with Teleperformance2022-08-0419 min
Cruising AltitudeHow to Make Space for an Emotionally Intelligent Employee Experience with Alan Winters, Chief People Officer and Chief Diversity Officer at Teleperformance GroupThis episode features an interview with Alan Winters, Chief People Officer and Chief Diversity Officer at Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management. Alan is responsible for HR, learning and development, and talent acquisition at Teleperformance Group, which has over 420,000 employees across 88 countries around the world. Alan was born to lead a truly global and diverse company, having lived and traveled around the world with his family growing up. In this episode, Alan talks about trying out new technologies like the Metaverse, what it takes to be a certified Great Place to Work, and how...2022-08-0137 min
Teleperformance Podcasts | Feel the ConnectionTP Podcasts | TP India | What's up with TP Digital: Tech IndustryAt Teleperformance Digital, we are highly inspired to be the best at what we do. With the unceasing advancements in automation, we are covering the work our people do here. From Marketing to Data Analytics to Technology that allows us to come up with innovative ideas and transform them into reality, we wish to know the journey of our various assets and converse with them.
Through this podcast series, our focus is to discuss new and trending tech developments. In this edition of the “What’s Up with TP Digital” podcast series, Deepak Johari, Head of Intelligent Automa...2022-07-1208 min
TP Talks PodcastEnsuring Sales program Success with the Right People, Talent and ProcessesIn this podcast, Michael and Stephanie discuss best practices and insights on ensuring the success of sales programs. Owing to the nature of programs, sales programs, in general, have a shorter runway as compared to other types of programs. Timelines are extremely critical and the timeframes to launch are important factors to consider. It's important to understand historical trends, ramp to efficiency, the importance of interaction analytics, and other important indicators. You need to begin by setting parameters to measure success, build KPIs, setting up the right data parameters, and analyzing the right data, and reporting structures around it...2022-06-2718 min
TP Talks PodcastProgress is Opening the World of TravelIn this podcast, Rebecca Brown from Teleperformance and Craig Astridge with the International Air Transport Association (IATA) talk about insights and findings from IATA’s Economic Forecast and the challenges airlines are currently facing as the pandemic recedes. You will get insights on when air travel will resume back to pre-covid levels and what can be expected over the next few years as airlines navigate the challenges the industry is facing. Craig will share his best practices to overcome these challenges as passenger numbers begin to rise. Find out more as Craig answers these questions and more!...2022-06-2315 min
Teleperformance Podcasts | Feel the ConnectionTP Podcasts | Powerful Partnerships | CallMiner - Cultural DiversityWith 420,000 employees serving more than 170 countries and speaking 265 languages and dialects, our global diversity is what makes Teleperformance the worldwide CX leader. We believe in empowering our team members to be themselves, and partner with companies that share our vision for universal inclusion and acceptance.
Join our Podcast as Rick Britt, Vice President of AI from CallMiner, and our own Lisa Dolan, Senior Vice President of Engagement, and Global Diversity & Inclusion Lead discuss how to ensure a fair workplace for all employees by embracing and empowering culturally diverse groups, backgrounds, interests, and identities.
Don’t mi...2022-06-2216 min
TP Talks PodcastNailing the Experience: How to Transform Customer Experience to be More EfficientElsia Casale from Teleperformance and Janesh Patel with Wyndham Hotels and Resorts Group talk about the technological innovations born during the covid-19 pandemic and how it has changed not only the workforce capabilities but also how customers experience Wyndham Hotels. By developing and leveraging internal technological innovations, optimizations, and updates, Wyndham has evolved their information technology, employee agent and customer experiences, moved to a 100% cloud technology, and implemented a very intelligent version of AI to support the customer, hotel staff, and call center agent experience over the last two years. In this podcast learn about...2022-06-0934 min
TP Talks PodcastBringing Back the Essence of HospitalityCindy Novotny is a leader in the hospitality and travel industry. Working in the luxury hotel space with travel advisors, private aviation, restaurant groups, and global entertainment theme parks, she has helped thousands of executives improve their sales, service, and leadership skills. It is imperative that the travel and hospitality sectors prepare for the eventual travel surge to come as a result of pent-up demand. Join Cindy Novotny as she shares her insights and best practices on preparing for the travel surge, helping your employees stay relevant and focused on the guests, and overcoming the impact of “Th...2022-05-2331 min
Teleperformance Podcasts | Feel the ConnectionTP Podcasts | CSR Talks | NexidiaCloud Campus, our work-at-home model, supports our clients’ sustainability goals by reducing the number of commercial facilities and eliminating daily commutes for 70% of our global workforce. Join the talk between Olivier Georlette, Managing Director, South East Asia & Greater China (SEAGC) and Strategic Accounts, and Clementine Gauthier-Medina, Senior Vice President for Corporate Social Responsibility at Teleperformance, to learn more about how remote work can help protect the environment.
Listen now and start saving the planet!2022-05-1209 min
TP Talks PodcastKeys to Operational Success in Sales ProgramsIn this edition of our Sales focused podcast series, Michael and Stephanie are going to focus on the operational success of sales programs. From identifying objectives/profiles, finding the right location, collaborating with the right partner, to hiring the right people, they will dive deeper into know-how and share insights on launching successful sales programs in 2022, ensuring sales program success in the ever-changing wave of working from home environment, best practices to recruitment, and finding the right talent. Speakers: Michael Aronowitz Executive Vice President, Digital Sales and Strategy, Teleperformance Stephanie Millner G...2022-05-1115 min
Teleperformance Podcasts | Feel the ConnectionTP Podcasts | Citizen of The Planet | Our Sustainability Roadmap"Teleperformance’s environmental results – our sustainability roadmap” is the second episode of our Citizen of the Planet podcast series. Listen to Clementine Gauthier, SVP of Corporate Social Responsibility for the Teleperformance Group, explain what we have achieved in our latest environmental results.2022-05-0211 min
Teleperformance Podcasts | Feel the ConnectionTP Podcasts | CSR Talks | TwilioDo you know what anti-racism means? Join Lybra Clemons, Chief Diversity, Inclusion, and Belonging Officer at Twilio, and Cesar Soliman, Executive Vice President, BFSI at Teleperformance, as they discuss racial discrimination and how companies and employees can eliminate it in the workplace.
Tune into the podcast now.2022-04-2818 min
TP Talks PodcastEmerging Payments and the Crypto Landscape TodayEmerging payments and digital assets are generating significant market interest and already disrupting traditional financial services. firms in the enterprise space are beginning to leverage technologies developed and tested in the crypto market through blockchain technology in their payments and settlement, record keeping, securitization, and trading platforms. With increased adoption and mainstreaming of digital assets, multiple commercial opportunities and first-mover advantages are springing up as well as for the financial services industry and those native to crypto. However, the evolving ecosystem is raising new risks unique to the crypto market, such as compliance constraints and private key management. Hence, the...2022-04-2718 min
Teleperformance Podcasts | Feel the ConnectionTP Podcasts | Powerful Partnerships | MicrosoftWith ever-evolving customer expectations, knowing the customer and reacting to their needs faster is key to delivering the best customer experience.
Join Swapna Bapat, Head of Data and Artificial Intelligence at Microsoft, and Sachin Garg, Head of Center of Excellence (Technology, Analytics, Process Excellence) at Teleperformance, as they discuss how leveraging analytics and artificial intelligence in this space can yield the best results.
Tune in to the podcast now.2022-03-2814 min
TP Talks PodcastHigh-Performance Team Coaching Techniques and Recipe’s for SuccessIn this podcast, Mary McCarthy with Microsoft and Athina Karahogiti will reflect on their career journeys, successes, and life lessons. We will celebrate the achievements of these successful female executives. We hope you will be inspired by hearing their advice on subjects such as: Mary’s Journey Current team Coaching level improvement above 90% 5 – G methodology (Mary’s innovation) & Recipe for success 6 conditions of High-Performance team coaching Coaching technique from a psychological perspective Self-coaching Speakers: Mary McCarthy – Readiness People & Culture Lead, Modern Life, Gaming & Customer Service with Microsoft Athina Karahogiti– Executive Vice President, Teleperformance2022-03-2524 min
CX-Talks - Insights, Technologie und Management für bessere Customer Experience#56 Bessere Customer Experience dank Business Process Outsourcing. Sascha Wollenberg (Teleperformance) bei Peter PirnerSascha Wollenberg (Teleperformance) im Gespräch mit Peter Pirner
Wie sieht die Zukunft des Customer Service aus? Do it yourself oder assistiert, Digital oder multikanal, Inhouse oder doch ausgelagert? Und was macht das mit den Kunden und den Unternehmen?
Ich dachte lange, dass man das Contact Center als wirklich wichtige Schnittstelle zum Kunden nicht außer Haus geben darf. Das muß eine Kernkompetenz bleiben, wie der Vertrieb … und damit der direkte Kundenzugang.
Mein heutiger Gesprächspartner Sascha Wollenberg ist Chief Commercial Officer bei der Teleperformance Germany Group und trotz junger Jahre bereits ein alter Hase im Bus...2022-03-2135 min
Teleperformance Podcasts | Feel the ConnectionTP Podcasts | CSR Talks | Avaya - Women's equalityIn this latest podcast, Anna Marie Crowley, Vice President and Acting Global Head of Human Resources at Avaya, and Miranda Collard, Global Chief Client Officer at Teleperformance, explore ways to achieve women’s equality, inclusion, and empowerment in the workplace.
Join them in celebrating all the loving, brilliant, and determined women worldwide!
Tune in now and be empowered! #WomenLeadingChange2022-03-1417 min
Teleperformance Podcasts | Feel the ConnectionTP Podcasts | TP USA | Black Leadership at TPWe are back one last time with our Executive members of the Black@TP Board. They will share insight of their journey to Teleperformance, paths that they paved along the way, and the future they are looking to build within the organization and within this Employee Resource Group!2022-03-0456 min
TP Talks PodcastThe Future of CX in the New EconomyIn this TP Talks podcast, we talk about all things CX in the New Economy! Most new economy products and services have a larger part of the Customer Journey happening online. In effect, delivering great CX is much harder for new economy firms. From creating awareness about the product or service to building trust in its fulfillment, to gaining commitment from the customer for purchase, and finally building advocacy or word of mouth promotion, the journey is complex and interesting! Abhinav Singh, Vice President and CX strategist, and Heather Romios, Vice President of Marketing with Teleperformance will share insights, best...2022-03-0219 min
Teleperformance Podcasts | Feel the ConnectionTP Podcast | TP USA | Meet the Black@TP Board MembersAs we begin to celebrate Black History Month across Teleperformance, we thought it would be the perfect time to bring all of our Black@TP board members together. This gives an opportunity for them to tell us more about the Employee Resource Group Black@TP, what they stand for, and how to get involved. You will hear from our Global Chief Client Officer, Miranda Collard, Executive Sponsor Jenn Anderson, and the entire Black@TP board.2022-02-1030 min
Teleperformance Podcasts | Feel the ConnectionTP Podcast | Powerful Partnerships | CentricalWant to learn how AI-driven coaching and personalized training tools can help achieve performance management excellence? Gain valuable business insights from our exclusive discussion with Melissa Chang from Centrical and Paul Joustra from Teleperformance.
Don’t miss out! Listen now.2022-02-0210 minTeleperformance Podcasts | Feel the ConnectionTP Podcast | Powerful Partnerships | Nexidia/NICEJoin Philippe Mercier, Asia Pacific Vice President at NICE, and Dave Rizzo, Teleperformance Vice President for Asia Pacific, as they discuss how applying AI in analytics delivers the best customer service results.
Are you unlocking the full potential of your customer data? Find out in this insightful podcast.2021-12-1415 min
TP Talks PodcastPreparing Your Digital Sales Programs for Success in 2022The pandemic has super-charged the customer’s digital mindset and fueled the expectation for multiple channels and tools to help them make a purchase decision today. As a result, companies have had to evolve their own systems and processes to build engagement and meet their buyer at a place and time of their choosing. In this edition of our Digital Sales-focused podcast series, Michael Aronowitz and Stephanie Millner will explore learnings from 2021. What took them by surprise, for example, labor shortage, wage rates going up, retaining talent, and more. They will also discuss what worked and what did not. For ex...2021-12-1314 minTeleperformance Podcasts | Feel the ConnectionTP Podcast | Powerful Partnerships | Citrix - Diversity & InclusionWith the pandemic and trend toward remote work, how can companies provide inclusion to groups that may otherwise have difficulties finding employment?
Learn the answers to these questions and more during the exclusive discussion between Clementine Gauthier-Medina, SVP corporate social Responsibility at Teleperformance, and Scott Ballina, Senior Director of Diversity, Belonging and Giving at Citrix.
It’s an uplifting podcast you won’t want to miss! #ImpactSourcing2021-12-1309 min
Teleperformance Podcasts | Feel the ConnectionTP Podcast | International Men's DayWe at Teleperformance are committed to making a great place to work for everyone, and some of our leaders came forward to talk about International Men’s Day/Blue November.
Listen to this podcast where TP’s Men shared real-life experiences that can positively impact wellbeing by raising awareness, encouraging men to talk, and promoting positive conversation about men's universe and mental health.2021-11-2523 min
Teleperformance Podcasts | Feel the ConnectionTP Podcast | TP USA | International Men's DayIn honor of Movember and International Men’s Day TPUSA opened a survey for employees to nominate coworkers they felt should be recognized for being inspirational and above and beyond employees.
International Men’s Day is about celebrating and recognizing men who have made different accomplishments, achievements, and honors the positivity contributed by men to society.
Our Teleperformance employees and nominees are nothing short of exactly that!
2021-11-2319 minTeleperformance Podcasts | Feel the ConnectionTP Podcast | Powerful Partnerships | Khoros - Diversity & InclusionHow does Teleperformance ensure a fair environment among employees who are working remotely? What are the initiatives that are geared towards diversity and inclusion? These questions and more were answered in our LinkedIn Live with Angelique Buster, MBA from Khoros, and Lisa Dolan, TP's SVP of Employee Engagement and Global Head of Diversity and Inclusion.
Listen to this podcast and embrace diversity and inclusion in remote work!2021-10-2614 min
Teleperformance Podcasts | Feel the ConnectionTP Podcast | Breast Cancer AwarenessEvery year, October is observed as Breast Cancer Awareness Month across the globe, presenting an opportunity to spread awareness on one of the leading causes of death in women. It’s such an important topic and we wanted to help raise awareness with this Pink October interview.
In this episode, Lisa Dolan, TP's SVP of Employee Engagement and Global Head of Diversity and Inclusion, interviews Athina Karahogiti, Executive Vice President of Strategic Account Management at Teleperformance, one of our own Teleperformance Breast Cancer survivors to better understand her journey and the importance of checking ourselves regularly.2021-10-2212 min
Teleperformance Podcasts | Feel the ConnectionTP Podcast | Cyber Security | Phishing & Social Engineering In-DepthThe final week of Cybersecurity Awareness Month will delve into social engineering and phishing attacks. Studies showed that the top cyber attacks from 2020 includes ransomware and phishing where 98% of cyberattacks rely on social engineering. As per reports from Google, most SEAs are now carried out as Phishing Attacks via emails or websites.
This final week will focus on different types of social engineering attacks and how us, the user/employee, can identify and combat these attacks. The podcast features Jeff Schilling (Global CISO) and Christian Muus (CISO, CEMEA Region) as they talk about social engineering and phishing...2021-10-2111 minTeleperformance Podcasts | Feel the ConnectionTP Podcast | Powerful Partnerships | Automation AnywhereLet’s join Sid Mukherjee, Global Head of Technology, Analytics, and Process Excellence (T.A.P.™) at Teleperformance, and Milan Sheth, Executive Vice President in IMEA at Automation Anywhere, as they discuss how automation powers today’s digital transformation and the movement to the cloud, as well as how its integration into human interaction drives great customer experience. This is a real must listen!2021-10-1215 min
Teleperformance Podcasts | Feel the ConnectionTP Podcast | Cyber Security | Awareness Month with Jeff SchillingIn the U.S., Cyber Security Awareness Month is observed every October and so we have adopted this as a global organization. The goal is to raise security awareness and understanding our part in protecting both ourselves and the company from security breaches. In Teleperformance, we believe that our strongest security control is a well-educated employee. Here’s a message from our Global CISO as we bring you fun and interactive ways to learn more about cybersecurity.
Visit https://mytp.ontp.app/, select to MYTP Learning and search Cyber Security Awareness Month to listen to the Weekly Kn...2021-10-0401 min
TP Talks PodcastAsynchronous Messaging - The Future of Customer InteractionBillions of consumers use asynchronous messaging with friends daily. Consumers today, have shifted the expectations of engagement and have allowed brands to communicate with them at a place and time of their choosing. Digitally savvy customers are preferring chat and messaging as their preferred channel of interaction. To summarize, Asynchronous service options meet customers “where they live”! In this podcast, the focus will be on the rise of Asynchronous messaging, usage of messaging as a channel of interaction, benefits, the role of automation driven technology within messaging, recommendations, and best practices to implementing asynchronous messaging as a channel to conn...2021-09-2914 minTeleperformance Podcasts | Feel the ConnectionTP Podcast | TP USA | Project at Home: Moving Up the RanksCome listen as Kenneth Ruffin, a TP USA Recruiter out of Richmond, VA, and also an Army Reserve member, tells us about how he has moved up the ranks within Teleperformance. He will tell how he uses his military training and knowledge to help him continuing advancing his career!2021-09-2013 min
Teleperformance Podcasts | Feel the ConnectionTP Podcast | TP USA | Women’s Equality Day – Let’s Celebrate!Come join us as we celebrate some of our most remarkable TPUSA women. They were nominated as being influential mentors and colleagues by others at Teleperformance, and we have a little surprise in store for them – those who nominated them will be joining us!2021-09-1720 minTeleperformance Podcasts | Feel the ConnectionTP Podcast | TP USA | Project at Home: Taking care of those taking care of usCome listen as we learn more about Teleperformance’s exclusive hiring campaign centered around Military Spouses and our United States Veterans. Sean Cook, Vice President of Client Operations, was a huge part of the initial kick-off to Project at Home and he is super excited to give more insight of what the program is all about and why it is so important to TP USA!2021-09-1711 min
TP Talks PodcastTransforming in the Face of AdversityWomen continue to face challenges in the corporate environment but we have come a long way. We can energize one another as we share our stories along with the challenges we have overcome. In this podcast, Maureen Fahey – Senior Vice President, US Bank - will reflect on her life lessons, her journey from beginning as a teacher to Risk Management, Compliance, Governance, and more with US Bank. We will celebrate the achievement of these successful female executives, their career journey, and life stories. Rupa Ramamurthy – Executive Vice President, Teleperformance - moderates and shares some of her own! We h...2021-09-1530 min
Teleperformance Podcasts | Feel the ConnectionTP Podcast| TP India| The key to a Healthy Life is having a Healthy Mind”Join us for a interesting conversation with Saswati Mittra, Senior Vice President Quality from Teleperformance India, which she shares her advise on keeping a Healthy Life and Mind. 2021-08-1210 min
TP Talks PodcastHuman Consequence of AutomationWith changes in our work environment and with more people working from home, much of today's conversation is focused on what automation can potentially do to strengthen customer engagement, improve processes and augment contact center performance. But what does this actually mean for our agents? While it’s important to note that automation should augment, not replace, human work, It’s time the conversation focused on the human equation in the automated world, focusing on how employee roles will change, and understanding what the human-automation relationship truly entails. In this podcast, Brian Cantor, Principal Analyst & CCW Digital Dire...2021-08-0224 minTeleperformance Podcasts | Feel the ConnectionTP Podcast | Powerful Partnerships | UiPathSid Mukherjee, Teleperformance Global Head of Transformation (T.A.P.™), sat with Guy Kirkwood, former Chief Evangelist at UiPath, for an exclusive talk on reevaluating strategies, as well as integrating and harnessing automation capabilities in the new business environment. Learn more by tuning in now!2021-07-2314 minTeleperformance Podcasts | Feel the ConnectionTP Podcast | Powerful Partnerships | CrowdstrikeJoin Jeff Schilling, Chief Security Information Officer at Teleperformance, and Colin Black, Chief Operating Officer at Crowdstrike, in an exclusive talk on cybersecurity and how we continuously protect our clients and remote workers in a work-at-home (WAH) environment. Let’s be enlightened together!2021-07-2212 minTeleperformance Podcasts | Feel the ConnectionTP Podcast| Powerful Partnerships | UnbabelTeleperformance’s Head of Digital Transformation (EMEA), Danny Kuivenhoven, sits with Unbabel’s Vice President of Global Partnerships, Edmund Ovington, to discuss how to leverage Unbabel, an AI-powered language operations platform, in empowering customer service teams deliver consistently great customer experiences (CX). Don’t miss this insightful conversation!2021-07-2235 minTeleperformance Podcasts | Feel the ConnectionTP Podcast | Powerful Partnerships | ThinscaleFábio Luís, global Cloud Campus lead at Teleperformance, and Andrew McNeile, Chief Customer Officer at Thinscale, had an insightful conversation about the Teleperformance Cloud Campus and its impact on operations, logistics, and work-at-home agents (WAHA). 2021-07-2211 minTeleperformance Podcasts | Feel the ConnectionTP Podcast | Powerful Partnerships | KhorosIn this podcast, Paul Joustra, Head of Transformation at Teleperformance, and Mike Betzer, General Manager – Care Product Line at Khoros, explore how organizations can harness the power of human connection and technology in a digital customer experience (CX) world. Let’s listen in and learn now!2021-07-2231 minTeleperformance Podcasts | Feel the ConnectionTP Podcast | Powerful Partnerships | CitrixJoin Dev Mudaliar, Chief Intelligence Officer at Teleperformance, and Tim Minahan, Executive Vice President of Strategy and Chief Marketing Officer at Citrix, as they explore how the Teleperformance, and Citrix partnership has driven a powerful digital workspace experience for clients and employees. Let’s listen in on this insightful conversation now!2021-07-2112 min
TP Talks PodcastStop Sabotaging your CareerHaving a coach to guide you through your career journey enables the development of strategies to navigate tough times and achieve business goals. Since everyone doesn’t have a coach, TP Talks Podcast is bringing you one! We are delighted to host renowned author Dr. Lois Frankel to share valuable lessons learned, insights and practical advice. Dr. Frankel is a pioneer in the field of business coaching and combines her experience in human resources at a Fortune 10 oil company with a PhD in Psychology from the University of Southern California. She literally wrote the book on helping ex...2021-06-2541 min
TP Talks PodcastLeveraging Data and Analytics to Drive Sales RevenueIn this edition of our Sales podcast, Michael and Stephanie share their insights on leveraging data and analytics to facilitate effective sales strategies. Michael will share his insights and best practices on analyzing the data, automating reports, understanding buying and non-buying signs, using the data to influence buys or solve problems. Michael also shares examples of how customer service and sales should go hand in glove to drive revenue and opportunities to cross-sell and upsell. Speakers: Michael Aronowitz - Executive Vice President, Digital Sales and Strategy, Teleperformance Stephanie Millner - Global Executive, Vice...2021-06-2323 min
Teleperformance Podcasts | Feel the ConnectionTP Podcast | CSR: Impact SourcingIn this podcast Clementine Gauthier, Teleperformance Global Director of Corporate Social Responsibility shares inspiring stories of the Impact Sourcing project - a program supported by Teleperformance that advocates the reduction of poverty through the employment of people in vulnerable situation. 2021-06-1108 minTeleperformance Podcasts | Feel the ConnectionTP Podcast | Powerful Partnerships | TwilioJoin Paul Joustra, Head of Transformation for CEMEA at Teleperformance, and Bruno Barbagli, Global Account Director of Twilio, in a riveting conversation about voice-to-digital in a time of pandemic. Sit back and enjoy!2021-06-0817 minTeleperformance Podcasts | Feel the ConnectionTP Podcast | Powerful Partnership | SamsungIn this episode, we are joined by Daan van der Mijden, Senior Director of Customer Service at Samsung Benelux, Norbert van Liemt, Chief Executive Officer of Benelux and Surinam, and interaction experts and conversation designers Charlotte Kuijvenhoven and Nadine Huisman. Get set as we explore Samsung’s partnership with Teleperformance that’s built on innovation, trust, and advancements in customer service.2021-06-0809 minTeleperformance Podcasts | Feel the ConnectionTP Podcast | Powerful Partnership | GrubhubJoin Tricia Thomsen, Director of Care-Outsource Partners at Grubhub, Francisco Flores, Director of Client Operations at Teleperformance Mexico, and work-at-home interaction expert Sara Rojo as guests in today’s session. Let’s dive in and learn more about Grubhub’s quick and successful move to a work-at-home setup during COVID-19 —an innovative, strategic, and agile approach to working from home. Enjoy!2021-06-0808 minTeleperformance Podcasts | Feel the ConnectionTP Podcast | Powerful Partnership| CallMinerLet's join Paolo Righetti, Global Head of Analytics at Teleperformance, and Jeff Gallino, Chief Technology Officer of CallMiner in a enlightening conversation about the the power of analytics — a real must-listen!2021-06-0811 min
TP Talks PodcastLeveraging Tools, Technology and Data to Facilitate Effective Sales StrategiesIn this edition of our Sales focused podcast, Michael and Stephanie share their insights on combining tools, technology, and data to facilitate effective sales strategies. Successful organizations marry the data and analytics with available tools and technology to make them smarter, better, faster and safer. Every call with a customer is unique. Michael will share his insights and best practices on using the data and leveraging different sales playbooks for a variety of calls to increase sales conversions. Michael and Stephanie will also share the best way to analyze the data and the resulting conversations to have with agents...2021-05-1315 min
TP Talks PodcastThe Offer You Can't RefuseWe are in hard times! Even though we are on the road to this new normal, we see companies struggling to keep their head above the water. According to Steven van Belleghem, "March 2020 was the biggest digital transformation course the world has ever seen", and we're living a completely different life, where business and consumers are still adjusting their approach. Many companies saw opportunities to transform the way they ran their business and stood out. In this podcast, Steven highlighted the top-three elements companies need to establish to give their customers an offer they can refuse neither today nor...2021-04-2619 min
Teleperformance Podcasts | Feel the ConnectionTP Podcast | Interview with Andres Bernal Gutiérrez, Teleperformance Colombia, Guyana, Peru & Nicaragua CEOAndres Bernal Gutiérrez, Teleperformance Colombia, Guyana, Peru & Nicaragua CEO shares his experience in Teleperformance. 2021-04-1526 min
Teleperformance Podcasts | Feel the ConnectionTP Podcast | All Aboard | Colombia EditionJoin us in this adventure! In each episode, we will explore a new city, its culture, food, traditions, cool spots, and get a glimpse of our employees’ experiences working at Teleperformance.2021-04-0906 min
Teleperformance Podcasts | Feel the ConnectionTP Podcast | Diversity & Inclusion - Episode 1Listen to an inspiring conversation between Teleperformance executives Miranda Collard and Jeffrey Johnson as they share their perspectives on diversity and inclusion.2021-04-0919 min
Teleperformance Podcasts | Feel the ConnectionTP Podcast | Diversity & Inclusion - Episode 2Listen to an inspiring conversation between Teleperformance executives Miranda Collard and Jeffrey Johnson as they share their perspectives on diversity and inclusion.2021-04-0912 min
TP Talks PodcastMicrosoft: Leading the Way in Vested SourcingMicrosoft and Teleperformance have established a broader, more shared partnership with aligned cultural values and goals. Both brands have embraced the concept of driving mutual business outcomes by collaborating and amplifying each company’s initiatives. Extending to corporate social responsibility, for the greater good of the communities they serve, activities include environmental initiatives, skills-based training, and impact sourcing, among others. Daniel will share his insights, best practices, and will share success stories. Learn how to apply this approach to achieve shared-value outcomes within your own partnerships.2021-03-2226 min
TP Talks PodcastHow to Rock your Sales Programs in 2021Michael Aronowitz, Executive Vice President, Digital Sales, and Solutions, and Stephanie Millner, Vice President, and customer experience strategist with Teleperformance share plenty of insights and best practices to rock your sales programs in 2021. They will discuss what 2020 taught us, people have altered the way they shop and what that means for sales in this new normal, new sales channels that are proving to be effective and measuring customer effort and the impact on the customer journey to a result the next sale.2021-02-1115 min
TP Talks PodcastChat Continues to be a Critical Solution in 2021Today’s markets are in the midst of disruption. As the world continues to adapt to this new normal, Chat as a channel continues to be a preferred medium of interaction. With most people in quarantine or working from home, the amount of time spent online has increased significantly. Customers are increasingly willing to communicate with support agents in the same way they do with friends and family. In this podcast, Amit Luthra, SVP Operations with Teleperformance, and Rajan Ghosh, Customer Experience Strategist with Teleperformance will share insights on; The role of Chat in the future an...2021-02-0411 min
TP Talks PodcastDriving Customer Centricity and Making Claims Better the Liberty Mutual Insurance WayCOVID-19 has caused massive disruption to businesses worldwide and the Insurance industry is no exception. Liberty Mutual Insurance has played a critical role in ensuring business continuity, providing seamless customer service and fair claims resolution throughout the pandemic. In this podcast, Paul and Cesar share Impacts, lessons learned, and strategies deployed during the COVID-19 pandemic. Paul also shares his Insights on the buyer journey, customer centricity at Liberty Mutual Insurance in the new normal, and managing the Liberty Mutual culture and customer-facing agents in the new normal. Speakers: Paul Richartz - AVP, Claims Service Centre...2021-01-1828 min
TP Talks PodcastDriving Agent and Customer Experience the Dropbox Way“The outcome of the customer journey and their experience starts and ends with us,” says Lewis Taylor, Global Head of Support with Dropbox. The company has improved its customer effort score significantly by enabling a customer experience that centers on agents who are happier feel more vested, are empowered, better understand customer’ requirements, and continually share feedback. Lewis strongly believes that this, along with creating an enterprise-wide (including partners) initiative, ensures that their frontline is set up for success and the customer remains at the center of everything they do. In this Podcast, Lewis shares insights on extending customer-centricity thinki...2021-01-1825 min
TP Talks PodcastThe New Normal for Banking and Financial Services InstitutionsWhen COVID-19 hit banking and financial services institutions, they faced many challenges, for example, infrastructure to send the employees home immediately, remaining compliant, companies were concerned and in many cases unwilling to share PII data with service representatives. As a result, institutions and their partners were able to innovate, come up with various solutions collaboratively via gamification, digital adoption, automation, and leveraging other channels to overcome these challenges. This ensured an effective and secured business continuity plan and ensured the customer data was protected. In this podcast, Mamta and Cesar will provide plenty of insights on how COVID-19 has...2021-01-1825 min
TP Talks PodcastTele-Medicine - Deploying Omnichannel Digital Strategies in TelehealthOmnichannel digital strategies and experiences have revolutionized how Healthcare companies are managing Telehealth. Healthcare companies and service providers have been able to design and leverage innovative tools and solutions, and as a result, have ensured Healthcare has become more accessible and cost-effective in the post COVID world. In this Podcast, Linda and Monica will provide insights on designing and providing solutions critical to the patient journey, and help you identify innovative tools and solutions that could support virtual Healthcare. Speakers: Linda Comp-Noto - Division President, Healthcare Practice, Teleperformance Monica Spigner - EVP, Business...2021-01-1810 min
TP Talks PodcastTele-Medicine - Deploying a High-Tech and High-Touch Approach to Contact TracingContact tracing today is key to slowing the spread of COVID-19 within our community. The goal is to find everyone who has come in contact with an infected person, isolate or quarantine them, and as a result, prevent them from infecting others. Contact Tracers are highly trained to balance a person’s rights with the safety of the public community. They use special skills to investigate as well as support the emotional and basic needs of someone who has the illness or may have been exposed to the virus. In this podcast, we will discuss the importance of a hi...2021-01-1809 min
TP Talks PodcastEnsuring Sales Programs Remain Effective and Efficient in the New NormalWith businesses re-opening, we have seen a surge in positive COVID-19 cases. This could mean only one thing, delays and change of plans. As we approach the fourth quarter, the most important quarter for most businesses, this surge in cases could have a big impact. In this episode, Michael will provide his vision on what companies should be doing to ensure their sales programs remain effective and efficient, maintaining the positive mindset amongst work at home sales agents. Michael will also share insights on how companies should begin prioritizing and planning for Q4, 2020. Speakers: Michael...2021-01-1821 min
TP Talks PodcastTele-Medicine – Triage and Scheduling in the New NormalTele-Medicine is certainly the buzzword in Healthcare today. Having said that, it is far from being a new approach to patient care. Despite the availability of telemedicine, only a fraction of providers were utilizing it prior to the COVID 19 outbreak. However, In the new normal, the demand for services is rapidly rising, and on some accounts, volumes have spiked as much as 50%. Today, the WHO is recommending the use of Tele-Medicine for the screening of suspected COVID-19 cases to prevent possible transmission. In this podcast, JoAnne and Linda will focus on triage and scheduling. They will dive deeper to...2021-01-1811 min
TP Talks PodcastKickstarting your Sales Engine in the New NormalUS savings is the highest it’s been in almost 39 years and spending is falling faster than ever before. As markets emerge from lockdowns, one thing is certain: companies need to drive sales – and now! In order to make this efficient and effective, you are going to need great salespersons, better data and analytics, and find that competitive advantage to become better, faster, smarter than your competitors. The race to increase revenue post-COVID-19 is on! In this episode, Michael will provide his vision on how you can kickstart your sales engine and will share plenty of insights and best prac...2021-01-1820 min
TP Talks PodcastCOVID-19 and Its Impact on Sales ProgramsEveryone is scrambling to figure out the impact of COVID-19 on the economy and how to deal with it, one thing is certain: companies need to drive sales. Michael Aronowitz will provide his insights on how COVID-19 has impacted sales programs and what companies can do to mitigate these risks in the near and long term. Speakers: Michael Aronowitz - EVP, Digital Sales and Strategy, Teleperformance Stephanie Millner - VP, Customer Experience Strategist, Teleperformance2021-01-1831 min
BSS bez tajemnic#148 W duecie z Łukaszem Gębskim - Prezesem Teleperformance PolskaCześć! Dzień dobry!Zapraszam Ciebie na kolejny odcinek podcastu BSS bez tajemnic, z serii "w duecie z...". Dziś moim gościem jest Łukasz Gębski - Prezes Teleperformance Polska - jednej z największych firm branży Call Contact Centre w Polsce. Teleperformance globalnie to lider sektora usług CCC, zatrudniajacy ponad 300.000 osób w kilkudziesięciu krajach.Zapraszam do wysłuchania naszej rozmowy, w której mówimy o pracy zdalnej, wyzwaniach w zarządzaniu zespołami na odległość, o uruchamianiu biznesu w Chinach. Zastanawiamy się, czy po pandemii praca w biurach będzie taka jak przed pandemią i tłuma...2020-05-0624 min
CX FilesDave Rizzo - Teleperformance Innovation Experience CenterDave Rizzo is the President of the Asia Pacific region for Teleperformance. The CX giant just launched their Teleperformance Innovation Experience Center (TIEC) in Silicon Valley California. In this episode, recorded in California, Dave explains the need for innovation in CX and why they launched the TIEC now. https://teleperformance.com/ https://www.linkedin.com/in/dave-rizzo-7037763/2019-10-2510 min
CX FilesMatt Sims, CEO, Teleperformance UK & RSAMatt Sims has spent his entire career focused on designing customer experience. He is now the CEO of Teleperformance UK and South Africa. Teleperformance is possibly the largest CX-focused company in the world with 223,000 employees, located in 76 countries, and revenue just below of $5bn. The Teleperformance UK team will be speaking at the CX Tech event in London on October 12, focused on the human-AI connection and how humans are unlikely to be entirely replaced by AI in the near future for CX tasks. In this podcast we explore this subject - are the robots really...2018-09-2111 min