Shows
The SimmerZach Goldstein Founder and CEO, ThanxZach Goldstein is optimistic about the year ahead for restaurants. As founder and CEO of Thanx, a leading guest engagement platform for restaurants, Zach is known for his honest and sometimes provocative takes on the future of the industry. In this episode, we tackle hot topics in restaurant loyalty including personalization, advertising, guest retention, and AI.
2025-01-1445 min
Wisking it allStrategies on How to Keep Customers Coming Back with Zach GoldsteinAbout the Episode
In this episode, Zach Goldstein, Founder and CEO of Thanx, discusses the creation and purpose of his guest engagement platform designed for restaurants. Thanx aims to drive customer lifetime value through data-driven insights, focusing on loyalty programs, data capture, marketing automation, and data visualization.
Zach highlights successful loyalty programs from brands like Velvet Taco, Chipotle, and Taco Bell, and introduces the concept of "Loyalty 3.0." He also explores the transformative role of AI and machine learning in personalizing customer experiences, the importance of CRM in marketing, and the future of guest engagement solutions.
2024-07-0239 min
ForktalesEmily Rugaber - VP of Marketing for ThanxThanx is a leading loyalty and guest engagement platform for restaurants. The company, founded by Zach Goldstein in 2011, helps businesses embrace digital purchasing, capture greater customer data, and take action on that information to personalize guest engagement.Thanx builds digital UX – mobile apps and web ordering experience – that help restaurants differentiate themselves. Thanx also offers dynamic self-service loyalty programs that help restaurants break free from cookie cutter loyalty programs. Before joining Thanx, Emily was a business intelligence consultant.Restaurants face many challenges when it comes to data, including not having resources to analyze and t...
2024-04-0433 minVigorEmily Rugaber - VP of Marketing for ThanxWhy do so many restaurants fail to properly use data? What are the biggest mistakes restaurants make when designing loyalty programs? Two huge questions and Emily Rugaber answers them both. Emily is the VP of Marketing for Thanx, a leading loyalty and guest engagement platform for restaurants.
In this episode of Forktales, Emily talks about the most common challenge restaurants face when it comes to data, the problem with discount-based loyalty programs, and why personalized programs are so difficult.
2024-04-0433 minQuenchEmily Rugaber - VP of Marketing for ThanxWhy do so many restaurants fail to properly use data? What are the biggest mistakes restaurants make when designing loyalty programs? Two huge questions and Emily Rugaber answers them both. Emily is the VP of Marketing for Thanx, a leading loyalty and guest engagement platform for restaurants.
In this episode of Forktales, Emily talks about the most common challenge restaurants face when it comes to data, the problem with discount-based loyalty programs, and why personalized programs are so difficult.
2024-04-0433 min
Digital HospitalityLoyalty is Hospitality with Zach Goldstein of ThanxFinding time for thought leadership can be a challenge. However, for Zach Goldstein, the CEO of Thanx, the responsibility to share knowledge and uplift the industry is paramount. Goldstein acknowledges the industry's lag in becoming data-driven and sees thought leadership, even if its ROI is not immediately visible, as a means to assist operators. He believes that amplifying best practices and sharing insights is part of his mission and leadership obligation.
Goldstein also emphasizes the significance of data in the restaurant industry. He challenges restaurant operators to measure the returns on their strategies, p...
2024-03-0546 min
Digital HospitalityLoyalty is Hospitality with Zach Goldstein of ThanxFinding time for thought leadership can be a challenge. However, for Zach Goldstein, the CEO of Thanx, the responsibility to share knowledge and uplift the industry is paramount. Goldstein acknowledges the industry’s lag in becoming data-driven and sees thought leadership, even if its ROI is not immediately visible, as a means to assist operators. He believes that amplifying best practices and sharing insights is part of his mission and leadership obligation.
“If there’s not a clear ROI on doing thought leadership, on doing a podcast, that’s okay with me if the result is it help...
2024-03-0500 min
ChronicCast Radio - The Only Place Dedicated To The HoodMoneyMayd 2: Give ThanxMoneyMayd 2: Give Thanx by ChronicCast Radio / TaylrMayd (Program Director)
2024-03-041h 17
The Restaurant Technology Guys Podcast brought to you by Custom Business SolutionsFind your Aloha with Mo' BettahsIf you're a fan of Hawaiian food, you might have heard of Mo Bettah's, a chain of restaurants that serves authentic island cuisine. Mo Bettah's has been growing rapidly in the past few years, thanks to its loyal customers and its partnership with Thanx, a digital loyalty platform. In this episode of RTG podcast, host Jeremy Julian talks to Katrina Guevera, the marketing director of Mo Bettah's, about how they have built their brand, expanded their locations, and increased their retention rate with Thanx. Here are some highlights from the interview:- Katrina shares the story of...
2023-10-1937 min
Digestible Tech With Danny Stoller And Michael PotterZach Goldstein, Founder and CEO ThanxZach Goldstein is convinced that most restaurants get promotions wrong. With Thanx, they endeavor to improve the relationship between restaurants and their guests. Instead of winning return business through discounts, they create special opportunities to wow and delight.
2023-08-0154 min
ForktalesZach Goldstein / CEO of Thanx, loyalty leader and restaurant money-makerThanx is a leading loyalty and guest engagement platform for restaurants. The company, founded by Zach Goldstein in 2011, helps businesses embrace digital purchasing, capture greater customer data, and take action on that information to personalize guest engagement.Restaurants can take a page from the Delta playbook – which includes the potential for free first class upgrades (a perk that costs nothing to Delta) – including the use of secret menu items. Loyalty programs should not be dependent upon an app because most consumers won’t download the app. Instead, the loyalty program should be embedded in the web ord...
2023-02-0638 min
ForktalesZach Goldstein / CEO of Thanx, loyalty leader and restaurant money-makerThanx is a leading loyalty and guest engagement platform for restaurants. The company, founded by Zach Goldstein in 2011, helps businesses embrace digital purchasing, capture greater customer data, and take action on that information to personalize guest engagement.Restaurants can take a page from the Delta playbook – which includes the potential for free first class upgrades (a perk that costs nothing to Delta) – including the use of secret menu items. Loyalty programs should not be dependent upon an app because most consumers won’t download the app. Instead, the loyalty program should be embedded in the web ord...
2023-02-0638 min
ForktalesZach Goldstein / CEO of Thanx, loyalty leader and restaurant money-makerThanx is a leading loyalty and guest engagement platform for restaurants. The company, founded by Zach Goldstein in 2011, helps businesses embrace digital purchasing, capture greater customer data, and take action on that information to personalize guest engagement.Restaurants can take a page from the Delta playbook – which includes the potential for free first class upgrades (a perk that costs nothing to Delta) – including the use of secret menu items. Loyalty programs should not be dependent upon an app because most consumers won’t download the app. Instead, the loyalty program should be embedded in the web ord...
2023-02-0638 min
Poetry from the Woods - An Original Podcast of Poems and Spoken WordThanxPoetry from the Woods - Original Poems and Spoken Word
Season 1 - Episode 49: Thanx
Here is a season appropriate poem that I wrote in my youth. It speaks to the Christmas season and the things we need to be thankful for at this time.
Email: poetryfromthewoods@outlook.com
Episode Music: woods of mötzelbach by Jan Grünfeld is licensed under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 License
2022-12-0904 min
2021-12-151h 51
2021-11-0401 min
bubunTalkCovid care by Samaritans-Thanx Juhar Foundation,MumbaiThis episode is also available as a blog post: http://bubuntalk.co.in/2021/05/24/covid-care-by-samaritans-thanx-juhar-paribarmumbai/
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2021-08-1505 min
The Hospitality Hangout | Restaurant Industry Trends & Hospitality LeadersMarketing Tools That Are Easy to Use | Season 4, Vol. 7: ThanxIn the latest episode of the Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” chat with Zachary Goldstein, the chief executive officer and founder of Thanx, to explore marketing and elevating the digital experience for consumers.“Generic, unpersonalized guest engagement just doesn’t cut it anymore,” says Goldstein. “You’ve got to know who your guests are, you’ve got to give them an easy sweep of digital tools to make those purchases, and you need to treat them personally using the data you have to give them a reason to return. And that’s w...
2021-08-1044 min
Food Fighters: Food for Thought in the Fight for FoodBiscuitville: Interview with Kathie Niven, Chief Executive OfficerIn this episode, we chat with Kathie Niven, CEO of Biscuitville. Tune in to hear why Kathie and her team bucked industry trends and decided to forego third-party delivery. Kathie shares how she led Biscuitville through a complete refresh of their brand and optimized her locations for a growing drive-thru channel.
2021-07-2925 min
geniebus angela I sorensonmusic by angela I sorenson I am playing the guitar thanxcool air calming relaxing good luck talking thanx
2021-07-1203 min
geniebus angela I sorensonmusic by angela I sorenson I am playing the guitar thanxcool air calming relaxing good luck talking thanx
2021-07-1203 minFood Fighters: Food for Thought in the Fight for FoodBurgerville: Interview with Jill Taylor, Chief Executive OfficerIn this episode, we chat with Jill Taylor, CEO of Burgerville. Tune in to hear how Jill and her team have been facing the restaurant labor shortage head-on by investing in the development and safety of their team members. Jill shares how her restaurants have fine-tuned operations to support a 5000% increase in digital orders as well as her vision of making the Pacific Northwest the healthiest region in the country.
2021-07-0623 minFood Fighters: Food for Thought in the Fight for FoodJeni's Splendid Ice Creams: Interview with Jeni Britton Bauer, Founder and Chief Creative OfficerIn this episode, we chat with Jeni Britton Bauer, Founder and Chief Creative Officer of Jeni's Splendid Ice Creams. Tune in to hear how Jeni and her team navigated COVID-19, managing everything from production changes to scoop shop safety for team members and customers alike. Zach and Jeni discuss what it takes to run a successful omnichannel brand and the essential aspects of entrepreneurship.
2021-06-1528 minFood Fighters: Food for Thought in the Fight for FoodReef Technology: Interview with Chief Creative Officer Alan PhilipsIn this episode, we chat with Alan Philips, Chief Creative Officer of REEF Technology. Tune in to hear Alan share how REEF is transforming urban areas into neighborhood hubs that connect people to locally curated goods, services, and experiences. Zach and Alan discuss the impact of emerging technology such as ghost kitchens and virtual brands on the restaurant industry - from expanding delivery perimeters to introducing new revenue streams.
2021-06-1120 minFood Fighters: Food for Thought in the Fight for FoodVirtual Dining Concepts: Interview with Food Network Chef Eric GreenspanIn this episode, we chat with Chef Eric Greenspan, a celebrated chef whose resume boasts tenure at some of the most prominent fine dining establishments in Los Angeles. Chef Greenspan shares the foresight into virtual brands that prompted him to invest in the concept as early as 2018. Zach and Chef Greenspan chat about the proliferation of ghost kitchens and what it takes to operate a successful virtual brand - from marketing to margin control. Tune in to this episode to learn the ins and outs of delivery in the virtual space and how Chef Eric and his team at...
2021-05-2133 minFood Fighters: Food for Thought in the Fight for FoodYum! Brands: Interview with Former CEO Greg CreedIn this episode, we chat with Greg Creed, former CEO of Taco Bell and Yum! Brands. Greg shares his marketing philosophies and how he has applied them while leading some of the most iconic marketing campaigns in QSR to date. Zach and Greg discuss changing customer behaviors post-COVID, fostering diversity throughout an organization, and minimum wage impacts on the restaurant industry. Tune in to get a sneak peek of Greg's Book, R.E.D. Marketing: The Three Ingredients of Leading Brands.
2021-05-1932 min
geniebus angela I sorensonlife an some type of miracles thanxcool air thanx cool air calming an relaxing good luck thanx
2021-05-1201 mingeniebus angela I sorensonlife an some type of miracles thanxcool air thanx cool air calming an relaxing good luck thanx
2021-05-1201 minFood Fighters: Food for Thought in the Fight for FoodPatachou Restaurants: Interview with Owner and President Martha HooverSeason 4 of Food Fighters kicks off with Martha Hoover, the Founder and President of Patachou, a collective of 12 eateries in the Indianapolis area. In this episode, Martha shares how her restaurants have navigated the pandemic and why her brand has embraced company culture and unique employee benefits. Martha and Zach also discuss how technology can enhance the art of service. Learn more about Martha's unique definition of sustainability for her restaurants and how that impacts every facet of her business in this latest episode of Food Fighters!
2021-05-1241 min
geniebus angela I sorensonMusic by angela I sorenson thanxCool air hope calming relaxing good luck thanx
2021-05-0501 mingeniebus angela I sorensonMusic by angela I sorenson thanxCool air hope calming relaxing good luck thanx
2021-05-0501 min
geniebus angela I sorensonI hope you get through things thanx music by angela I sorensonCool air relaxing calming luck thanx
2021-03-3011 mingeniebus angela I sorensonI hope you get through things thanx music by angela I sorensonCool air relaxing calming luck thanx
2021-03-3011 min
DJ Dreea Muzic ShowGHM DJ Dreea Muzic Show (Thanx 2 DJ Mike Davis II) LIVE Mix 032121GHM - Global House Movement, an Underground House Music community presents DJ Dreea's Thanx 2 DJ Mike Davis
2021-03-212h 00DJ Dreea Muzic ShowGHM DJ Dreea Muzic Show (Thanx 2 DJ Mike Davis) LIVE Mix 022121GHM - Global House Movement, an Underground House Music community presents DJ Dreea's Thanx 2 DJ Mike Davis
2021-02-222h 02
geniebus angela I sorensonthe rough times music by angela i sorenson thanx for listeningthe rough times life some times says thats enough hope calming relaxing fun cool air thanx
2021-02-0503 mingeniebus angela I sorensonthe rough times music by angela i sorenson thanx for listeningthe rough times life some times says thats enough hope calming relaxing fun cool air thanx
2021-02-0503 min
2021-01-2302 min
Poetry from the Woods - An Original Podcast of Poems and Spoken WordThanXPoetry from the Woods - Original Poems and Spoken Word
Season 1 - Episode 8: ThanX
Now that we are in December, the holiday season is upon us. It is different this year but still a time be reflective of the year and thoughtful to those we love. This old poem of mine will hopefully drum up some thoughts of what Christmas means to you.
Links:
Email: poetryfromthewoods@outlook.com
Episode Music: woods of mötzelbach by Jan Grünfeld is licensed under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 License...
2020-12-0405 min
geniebustony playing drumsticks mary playing tambourine angela playing piano new music thanxcalming relaxing cool air thanx
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2020-12-0300 mingeniebusfall is here music by angela Ibarra sorenson thanxI HOPE good luck calming relaxing music and of course cool air how every one is naturally thanx
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This episode is sponsored by
· Anchor: The easiest way to make a podcast. https://anchor.fm/app
Support this podcast: https://anchor.fm/angela-sorenson/support
2020-11-0200 min
DJ Dreea Muzic ShowGHM DJ Dreea Muzic Show (Thanx 2 DJs. TDM, Maestro, Motion & Smokin' Jones II) LIVE Mix 110120GHM - Global House Movement, an Underground House Music community presents DJ Dreea's Thanx 2 DJs TDM, Maestro, Motion & Smokin' Jones
2020-11-012h 02Food Fighters: Food for Thought in the Fight for FoodBarcelona Wine Bar: Interview with CEO, Adam HalbergIn this episode, we chat with Adam Halberg, long-time chef, culinary director, and now CEO of Barcelona Wine Bar. Tune in to hear Adam talk about prioritizing long-term customer relationships and lifetime value over short-term upsells, and how Barcelona commits to creating personalized guest experiences despite a challenging COVID-19 environment. Adam also discusses the importance of curating a team and culture that embrace altruistic hospitality, and shares how he helps the company focus on the core values that matter, even amidst turbulent times. Learn more about building the strong foundations of a truly guest-oriented brand in this latest episode...
2020-09-3036 minFood Fighters: Food for Thought in the Fight for FoodCurry Up Now and SAJJ Mediterranean: Interview with Founders Akash Kapoor and Zaid AyoubIn this episode, we chat with Akash Kapoor and Zaid Ayoub, restaurant industry innovators and respective founders of Curry Up Now and SAJJ Mediterranean. Tune in to hear Akash and Zaid talk about how they launched digitally-integrated loyalty just in time to engage with customers during COVID, and how they’ve explored new ways of attracting and delighting their customers - including online markets, secret menus, and more. They also discuss the impactful roles that restaurant culture and data play in creating a healthy and sustainable business. Learn more about opportunities for innovation during COVID in this latest episode of...
2020-09-2341 minFood Fighters: Food for Thought in the Fight for FoodFirehouse Subs: Interview with CEO Don FoxIn this episode, we talk to Don Fox, hospitality industry veteran and CEO of Firehouse Subs. Tune in to hear Don talk about how Firehouse Subs anticipated trends in off-premise dining pre-COVID and planned accordingly, positioning the brand to serve customers across channels and need states. Don also shares his team’s focus on day-by-day improvements, and the encouraging growth in sales - which are now outperforming previous years. Learn more about how a growth mindset can help restaurants navigate unprecedented challenges in this latest episode of Food Fighters!
2020-09-1645 min
DJ Dreea Muzic ShowGHM DJ Dreea Muzic Show (Thanx 2 DJ TDMikki II) LIVE Mix 091320GHM - Global House Movement, an Underground House Music community presents Thanx 2 DJ TDM
2020-09-132h 15Food Fighters: Food for Thought in the Fight for FoodProtein Bar and Kitchen: Interview with COO Jared CohenIn this episode, we talk to Jared Cohen, the data-driven and forward-thinking COO of Protein Bar and Kitchen. Jared shares how early investments in a digital strategy prepared Protein Bar to respond nimbly to the pandemic, reaching customers in the rapidly shifting locations and times of the “new normal.” We also discuss the untapped opportunity in the restaurant industry: better utilizing data to deliver personalized, relevant messages to consumers that grow both consumer loyalty and the business. Tune in to hear Jared’s insights on tackling pandemic challenges and creating growth on the other side.
2020-09-0931 min
Punk Rock ClassroomsReflection 15 Josh and Mike Say Thanx on Labor DayPunk Rock Reflection 15
"Mike and Josh Say Thanx on Labor Day"
It's punk rock reflection time again!
On this Punk Rock Reflection Episode, Mike and Josh take a few minutes to say thanks to educators and our crew for helping us. We wanted to take a minute on this labor day to thank our crew for being the awesome educators they are, putting in the hard work of teaching, and of course being there for us.
We hope you took a little break this Labor Day weekend and you were able to reflect a little too.
Twitter
twitter.com/punkclassrooms
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2020-09-0713 minFood Fighters: Food for Thought in the Fight for FoodChipotle: Interview with VP of Digital and Off-Premise, Tressie LiebermanIn this episode, we talk to Tressie Lieberman, Chipotle’s VP of Digital and Off-Premise, and one of the restaurant industry’s leading voices on digital marketing. As the COVID-19 pandemic continues to threaten restaurants as we know them, Tressie shares how Chipotle has transformed the way it engages with its 15 million loyalty members and constantly innovates to meet their evolving needs.
2020-09-0237 min
DJ Dreea Muzic ShowGHM DJ Dreea Muzic Show (Thanx 2 DJ Lil' John) LIVE Mix 080920GHM - Global House Movement, an Underground House Music community presents DJ Dreea's Thanx 2 DJ Lil' John
2020-08-101h 58
DJ Dreea Muzic ShowGHM DJ Dreea Muzic Show (Thanx 2 DJ Lori Branch - Vintage House Music Radio ReMix) LIVE Mix 071920GHM - Global House Movement, an Underground House Music community presents DJ Dreea's Thanx 2 DJ Lori Branch
2020-07-202h 03
geniebusThanxI am playing the piano I hope you enjoy thanx
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This episode is sponsored by
· Anchor: The easiest way to make a podcast. https://anchor.fm/app
Support this podcast: https://anchor.fm/angela-sorenson/support
2020-06-2003 min
DJ Dreea Muzic ShowGHM DJ Dreea Muzic Show (Thanx 2 DJs TDMikki, Maestro & Motion) LIVE Mix 060720GHM - Global House Movement, an Underground House Music community presents DJ Dreea's Thanx 2 DJs TDM, Maestro & Motion
2020-06-082h 37Food Fighters: Food for Thought in the Fight for FoodCOVID-19 Special Episode: Interview with bellagreen and Original ChopShop, CEO, Jason MorganCOVID-19 continues to wreak havoc on the restaurant industry. In this episode, we talk to Jason Morgan, CEO of bellagreen and Original ChopShop, about why they are training customers to order directly and creating incentives for them to do so, and why they are taking delivery in-house.
2020-05-1532 minFood Fighters: Food for Thought in the Fight for FoodCOVID-19 Special Episode: Interview with PINCHO, CEO & Co-founder, Otto OthmanWith most restaurant sales down more than 70% as a result of the COVID-19 crisis, it’s nice to finally hear some positive news. In this episode, we talk to Otto Othman, CEO & Founder of PINCHO about how a close relationship with customers, first-party digital ordering, and creative marketing campaigns have helped drive positive YoY sales growth despite the crisis.
2020-05-0630 min