Shows
Fitness + TechnologyReal Time Feedback: Resimplifying & Managing The Customer Experience With Adam AlfiaThis week, on the Fitness + Technology podcast, host Bryan O'Rourke welcomes Adam Alfia to the show. Adam is the Founder of Real Time Feedback, which is a customer engagement platform that allows customers to directly interact with businesses in real time. Customers submit discreet feedbacks that are sent in real time to a businesses owners and managers. The business can respond using the in-app 2 way chat feature to work with the customer to resolve any complaints. Once the issue has been resolved, the business can send the customer a link to give a positive review of the business. Today...
2024-09-1125 min
Car Guy CoffeeLive at Digital Dealer Interbrew Series feat. Adam Alfia By PureCarsCar Guy Coffee Podcast Live at Digital Dealer Interbrew Series feat. Adam Alfia By PureCarsWelcome to the Car Guy Coffee Podcast Live at Digital Dealer Interbrew Edition, where we interview Dealers, Vendors, Sales Guys and Gals as well as incredible Voices in our industry that are committed to seeing the Upshift and Uplift of our culture. Featured in this episode is a serial entrepreneur specializing in the Hospitality Industry and Technology sector, Adam Alfia. Let’s Brew!Don’t forget to share and subscribe!Brew Brought to you By Our...
2024-01-0226 min
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CXCustomer feedback that benefits everyone with Adam Alfia, Real Time FeedbackToday we’re going to talk about using customer feedback effectively, and how businesses can take the wealth of information they collect from their customers to make better business decisions that help both the customer, their employees, and the business.To help me discuss this topic, I’d like to welcome Adam Alfia, Founder of Real Time Feedback.RESOURCESPartnerHero: to waive set up fees, go to https://partnerhero.com/agile and mention “The Agile Brand” during onboarding!The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcastSign up for The...
2023-11-0333 minThe Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CXCustomer feedback that benefits everyone with Adam Alfia, Real Time FeedbackToday we’re going to talk about using customer feedback effectively, and how businesses can take the wealth of information they collect from their customers to make better business decisions that help both the customer, their employees, and the business.To help me discuss this topic, I’d like to welcome Adam Alfia, Founder of Real Time Feedback.RESOURCESPartnerHero: to waive set up fees, go to https://partnerhero.com/agile and mention “The Agile Brand” during onboarding!The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcastSign up for The...
2023-11-0333 min
VUE Points with Sharon KitzmanAdam Alfia, Founder & Managing Director, Real Time FeedbackReal Time Feedback allows your customers to easily and privately communicate with business management in real-time – that is when they are experiencing your business, and not after they leave.
2023-10-2519 min
The CX Live!The CX Live! Episode 59: Best Practices that Impact the Customer Experience with Adam AlfiaWe’re reaching out to thought leaders from different industries to share their perspective on topics important to the briefing community. Adam Alfia, Founder and Managing Director at Real Time Feedback, shares best practices to elevate the customer experience from making first interactions matter to addressing the Service Recovery Paradox that increases customer loyalty. He discusses how to overcome survey fatigue and the rise of the Customer Effort Score (CES). Episode Highlights:The importance of training team members to actively address customer pain points and provide next level customer service Why the first interaction matt...
2023-03-0140 min
Human Capital LeadershipS53E4 - The Slow Death of Customer Service, with Adam AlfiaIn this HCI Podcast episode, Dr. Jonathan H. Westover talks with Adam Alfia about the slow death of customer service.
Adam Alfia (https://www.linkedin.com/in/adamalfia/) is a serial entrepreneur specializing in the hospitality industry and technology sector. He is the Managing Director of Phoneternet LLC, dba. Maestro Personal Assistants is a pioneer in the emerging industry of personal assistance.
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2023-02-0126 min
LeadovationAdam Alfia: Disrupting the CX Industry with Real Time FeedbackOur guest today is Adam Alfia, a serial entrepreneur, and the Founder & Managing Director at Real Time Feedback. Real Time Feedback is an award-winning customer engagement platform that allows customers & employees in your stores/venues to easily & instantly communicate with management. By using smart QR codes, customers/guests & employees can easily let management know not only about issues and concerns as they happen, but also about employee accolades as well as recognition. Adam is a customer service aficionado and can’t stand when companies deliver a sub-par experience. He hopes that Real Time Feedback will help companies learn more ab...
2023-01-3124 min
Customer Experience SuperheroesCustomer Experience Superheroes - Series 10 Episode 3 - Adam Alfia - Putting customer insights in the hands of operationsThe Customer Experience superheroes aims to inspire you with the latest thinkers in CX. Hosted by global customer experience specialist Christopher Brooks of Lexden CX, you are introduced to qualified experts in their field of customer experience specialism.One critical area of customer experience is customer feedback. But too often this is seen as the collection and reporting back of performance. With a dashboard being the end product. But, as Adam Alfia, founder of RealTime Feedback highlights, what is the point of collecting feedback if it doesn't effect change. And whilst a dashboard can show status, it...
2023-01-2734 min
Next in QueueThe Continuing Evolution of Customer Feedback featuring Adam AlfiaHave you ever had a customer experience that made you think, “There’s got to be a better way?” An over-priced oil change did that for Adam Alfia and it led to him opening his first company. His entrepreneurial spirit led to a variety of businesses, including a concierge service and a variety of restaurants and night clubs.
Increasingly, he realized customers stopped engaging when there were service issues and simply took to reviews to express their displeasure. Once again, he thought, “There’s got to be a better way.” How do you facilitate a dialogue between the customer...
2023-01-1347 min
Your World of CreativityAdam Alfia, Real Time FeedbackWe are back for another interview on Unlocking Your World of Creativity. Today Mark traveled over to Dallas-FortWorth to talk with the co-founder/creator of Real Time Feedback, Adam Alfia. Mark discussed with Adam his innovative new platform and how it’s changing the way a customer can communicate with upper management of businesses about issues they are experiencing in a very simple and effective way. Whether that be at a restaurant, a recreational park, a medical clinic, and even a grocery store. “We like to say, give them help before they Yelp!” What is i...
2023-01-0223 min
Come Rain or ShineThe Future of FeedbackIn this episode of Come Rain or Shine, Adam Alfia joins the show to discuss his technology company, Feedback, and the value of personal assistance. A respected businessman, Adam unpacks his transition from automotive repair entrepreneur to virtual hospitality pioneer. Having started Feedback in 2016, Adam has grown the brand into partnerships with Infiniti, Nissan, Mitsubishi, Subaru, Audi, AARP, and several other national brands. His goal, as he explains, is to encourage customers to use their platforms to make their voices known regarding their corporate experiences. With skillsets tailored to customer listening, Adam hopes his innovative g...
2022-09-2235 min
The Startup Junkies Podcast311: Changing Realtime Customer and Employee Feedback for Companies with Adam & Kfir AlfiaSummary: Welcome to another great episode of Startup Junkies! On this episode, hosts Davis McEntire, Jeff Amerine, and Victoria Dickerson sit down with brothers Adam and Kfir Alfia, founders of Real Time Feedback, a two-way customer communication platform that allows customers to communicate directly with management in real time through technology. Adam and Kfir’s entrepreneurship experience spans three decades, including their 2004 venture Maestro Personal Assistants, the premier provider of personal assistance/concierge services. Throughout the episode, Davis, Jeff, Victoria, Adam, and Kfir discuss their multiple ventures, the current customer service space, and why addressing fe...
2022-09-0532 min
Rise | Evolve Leadershipeps 40 | Adam Alfia, Founder | Real Time FeedbackWe spoke with Adam Alfia, Founder of Real Time Feedback. We discussed the versatility of QR codes, customer service, and how important it is to enable feedback for all businesses.
2022-08-2227 min
Amazing Business RadioConvenient Customer Feedback In Realtime Featuring Adam AlfiaHow to Use Customer Feedback to Improve PerformanceShep Hyken interviews Adam Alfia, co-founder of Feedback. He has a firmly entrenched background in high-end hospitality and entertainment. He shares how companies can utilize customer feedback to create a great experience. Top Takeaways: · There is a slow death of customer service. Many younger employees don't come out of high school or college knowing what they want to do for the rest of their lives, so many don't have a vested interest in their jobs. As a result, they don't go above and beyond to build a stro...
2022-06-2827 min
Legends in LeadershipEpisode 29: Adam AlfiaOn today's episode of 'Legends in Leadership' we welcome Adam Alfia. He is the Managing Director of Mystar, Maestro, Avenue Entertainment Group and most recently the founder of the Feedback App. He is one of the founding owners of several successful concepts such as Shell Shack, Playground, Theory Nightclub, TXR, Landmark and The Yard.
2019-05-0928 min