Shows
Rosenfeld Review PodcastJake Burghardt - Stop Wasting ResearchJake Burghardt - Stop Wasting Research by The Rosenfeld Review Podcast (Rosenfeld Media)2025-04-2135 min
Rosenfeld Review PodcastTraction Heroes with Harry Max & Jorge ArangoWhat happens when two brilliant minds from the world of information architecture team up to create a podcast that’s part leadership playbook, part intellectual high-wire act? That’s exactly what Harry Max and Jorge Arango set out to explore with their new podcast, Traction Heroes. Lou Rosenfeld chats with two and learns how they envision their project and how their podcast differs from traditional interview formats.
Instead of scripted discussions, Traction Heroes features Harry and Jorge reading thought-provoking passages from books to each other—without prior preparation—sparking impromptu, insightful conversations. The goal? To decode complex ideas and turn them int...2025-03-1732 min
Rosenfeld Review PodcastAdvancing Service Design with Ben Reason and Patrick QuattlebaumIs it time to advance the practice of service design?
Ben Reason and Patrick Quattlebaum think so. They’re veteran service designers and co-authors of a pair of Rosenfeld books—Service Design: From Insight to Implementation and Orchestrating Experiences respectively.
Ben, founder of LiveWork Studio, and Patrick, who founded Harmonic Design in Atlanta, join Lou to talk about launching a new Rosenfeld conference—Advancing Service Design—designed to highlight the service design’s potential for a new generation. They see opportunities for service design to go deeper—by integrating with and strengthening existing practices, like product management and agile, and broader—by b...2024-08-0543 min
Rosenfeld Review PodcastTransforming Language with AI with Peter van DijckIn the latest episode of the Rosenfeld Review, Lou sits down with old friend Peter van Dijck, author of Information Architecture for Designers: Structuring Websites for Business Success, one of the first books ever written on Information Architecture. Peter is now a partner of Simply Put, a Colombian company that builds and designs useful AI Agents—including the soon-to-launch Rosenbot!
Peter offers insight into the world of AI. Having been one of the first to speak about IA, it is fascinating to hear what he now has to say about AI. Join Lou and Peter as they take you through th...2024-06-1741 min
Rosenfeld Review PodcastThe Evolution of User Research with Steve PortigalAuthor, researcher, speaker, and frequent Rosenfeld Review guest Steve Portigal joins Lou for a chat on the state of the user research industry – where we’ve been, where we are, and where we’re headed. If the field of research was once a lonely desert, today it’s a jungle. It was once a field where researchers could get lost and forgotten. Today, the field is teaming with life—so much so that you could get eaten alive.
Gleaning lessons from the past, Steve doesn’t want us to forget the desert. But he has no desire to return there.
In his chat...2024-01-2939 min
Rosenfeld Review PodcastTaking Notes and Nurturing Your Knowledge Garden with Jorge ArangoJorge Arango is an Information architect, author, and educator, and he’s written a new book, Duly Noted, about the age-old practice of notetaking.
If you’re like me, you’ve been taking notes since your school days. Back then, we used notebooks, a Trapper Keeper, and sticky notes – anything that could help us ace a test, remember important tidbits, and consolidate ideas. Notes are an extension of the mind. But it was always a headache to organize them, synthesize them, and recall them at the right time.
Enter the digital age – which tried to improve on the humble art of notetak...2023-11-1641 minRosenfeld Review PodcastCreating Insights through Analysis and Synthesis with Steve PortigalBelieve it or not, Steve Portigal’s UX research classic Interviewing Users came out ten years ago, back in 2013. A few things about user research have changed since then, to put it mildly, so we at Rosenfeld did two things: we convinced Steve to write a second edition (coming out October 17), and to join us on the Rosenfeld Review to discuss all the things that have changed.
In addition to being an author, Steve is a user researcher, consultant, and teacher. He helps companies grow their businesses, culture, and brands by interviewing users. He also helps companies build more mature in...2023-10-1035 min
Rosenfeld Review PodcastDonna Lichaw on Leadership Superpowers and KryptoniteNot too long ago, Donna Lichaw, author of The User’s Journey, was helping companies solve product problems by organizing the experience of a product or service into a narrative arc where the user is the hero.
Then she ran into a question that she couldn’t shake — a question that, once answered, would morph her business from product development to leadership development. The question unveiled a people problem rather than a product problem.
“We don’t have problems bringing products into the world. We have problems getting along with everyone, feeling good about our work, building team morale, dealing with inter...2023-05-1137 min
Rosenfeld Review PodcastErica Jorgensen on Tools and Techniques for Testing your ContentErica Jorgensen is one of Rosenfeld Media’s newest authors with the publication of her book, Strategic Content Design: Tools and Research Techniques for Better UX. ( https://rosenfeldmedia.com/books/strategic-content-design/ ) With a background in journalism, her book draws on her experiences as a content designer with the likes of Chewy, Microsoft, Slack, Amazon, Starbucks, Nordstrom, and Expedia.
Erica’s book is a toolkit of research techniques for anyone struggling to create content that makes an impact. Not all companies have dedicated research budgets or teams, yet research can save us from redos and yield more targeted, effective content.
Without rese...2023-04-1428 min
Rosenfeld Review PodcastLisanne Norman on Why She Left UX ResearchLisanne Norman entered the tech field as a UX researcher in 2015 and quickly advanced to lead researcher at Dell, then Visa. She founded Black UX Austin and was the UX lead researcher at Gusto.
And then she left in 2022. Because she had had enough. And because she wanted to make a difference. She is now co-director of DEI at the Hotchkiss School in Connecticut.
In today’s interview, Lisanne shares her career journey and the tools she acquired in various positions along the way. We get a glimpse of what it’s like to be a Black woman in tech. We a...2023-03-0740 min
Rosenfeld Review PodcastPrayag Narula on AI’s Role in Qualitative ResearchPrayag Narula is the founder and CEO of Marvin, a tool for qualitative researchers. Prayag will also be a speaker at the Advancing Research Conference where he’ll share the stage with Rida Qadri, a research scientist at Google.
Humans have been doing quantitative research for thousands of years – well, for as long as math has been around. Qualitative research, on the other hand, is fairly new to human history, emerging only in the 20th Century. And qualitative research has taken a backseat to what Prayag calls “the tyranny of math,” the prevailing attitude that if research is not math-based, it’s not...2023-02-2835 min
Rosenfeld Review PodcastHow Product Management and UX Can Work Together with Rich MironovLou has Rich Mironov, CEO of Mironov Consulting, as his guest. Rich runs a blog and has been writing for over 20 years about business and the psychology that goes into product management. Together, they discuss ways that Product Management and UX can work more fluidly together. They dive into how you can bring your team together so everyone is working on the same page. Rich brings some nuggets of advice he has collected over his many years in the industry and touches on the talk he will be giving at Rosenfeld Media’s Design in Product Conference. https://rosenfeldmedia.com/ev...2022-12-0233 min
Rosenfeld Review PodcastDesign in Product — Conference Curator Christian CrumlishLou sits down with Christian Crumlish, a product and UX leadership consultant at Design in Product, where he also hosts a product/UX community. Together they discuss the challenges that Design and Product traditionally have faced. They explore the intersection of these two functions and the need for a long overdue conversation: how Design and Product can be better partners. Christian is named as the curator of the newly announced Design in Product conference, hosted by Rosenfeld Media on December 6, 2022. They go on to discuss how this event will help designers and researchers better understand the challenges that product people...2022-10-2533 min
Rosenfeld Review PodcastFrom Solo to Scaled: Building a Sustainable Content Strategy PracticeNatalie Marie Dunbar joins Lou to discuss the lonely pursuit that is content strategy. She also digs into what it means to build a content strategy practice—whether you’re just starting out as a solo practitioner, scaling up in a large organization, or trying to make a case for your CS practice’s value. Her new Rosenfeld Media book, From Solo to Scaled: Building a Sustainable Content Strategy Practice, serves as a “companion” to address this loneliness as much as it is a guide to the resources needed to create a sustainable content practice.
This episode offers a preview of what Na...2022-06-1434 min
Rosenfeld Review PodcastLearnings from Applying Trauma-Informed Principles to the Research ProcessIf the past two years haven’t made it clear, researchers and designers absolutely must be prepared to understand and address trauma as a factor in our work and our lives. Social worker, designer, and Advancing Research 2022 speaker Rachael Dietkus joins Lou on the Rosenfeld Review to plumb the intersection of social work, UX, and how these play out in trauma-informed research and design. She shares her approach to applying trauma-informed principles to the research process, and highlights important key factors including:
• Defining Rachael’s three main intersections between design and social work: social work values, design research methodologies, and trauma...2022-02-2340 min
Rosenfeld Review PodcastRadical Participatory Research: Decolonizing Participatory ProcessesAlthough large areas of the federal government focused on design as a practice do not closely involve the citizenry in their design processes, Victor Udoewa, Chief Experience Officer and Service Design Lead, NASA, has taken a vastly different approach to end user design methodology in government.
In this episode of the Rosenfeld Review, Victor brings us up to speed on participatory design and its pros and cons. He also explains his radical approach to it—a meta-methodology he’s used in service and system design—and how his radical approach enables people to participate in and influence high-level government design projec...2022-02-1539 min
Rosenfeld Review PodcastShift Happens: Previewing the Design at Scale 2022 conferenceCovid has fragmented our teams, workplaces, work rituals, and in some circumstances, our self-confidence. It has also forced us to learn, adapt, and improve our work at a stunningly rapid pace.
It’s a great time to take stock of what we learned these past two years, and get ready to apply those lessons in the years to come. In this episode of the Rosenfeld Review, Lou speaks with long-time Design at Scale conference curators Kit Unger and Lada Gorlenko to discuss how the conference presents the perfect opportunity to make that pivot—and make the case for you to be a...2022-02-0421 minRosenfeld Review PodcastChristian Crumlish: Product Management for UX PeopleWhat connects product designers and UXers? And does that connection help in the transition from UX to product management?
In this episode of the Rosenfeld Review, you’ll meet Christian Crumlish, Founder of Design in Product and author of the soon-to-be released Product Management for UX People. Christian and Lou deep dive into the world of product management and its relationship with UX, as well as the advantages design practitioners share when moving into product management roles.
Highlights from this discussion include:
• Understanding the current state of product management relative to UX;
• The superpower designers can tap into when communicating effect...2022-01-1329 min
Rosenfeld Review PodcastWomen Talk Design with Danielle BarnesCreating and maintaining an inclusive environment that makes anyone feel welcome requires conscious and consistent effort. Whether it’s presentation, operation, or curation—incorporating your team’s voices in a healthy and organic manner as a business practice requires thinking outside the box.
In this episode of the Rosenfeld Review, you’ll hear from Danielle Barnes, CEO of Women Talk Design, as she and Lou discuss the fundamentals of designing meetings and conference presentations that are more inclusive.
Key points Danielle and Lou address include:
• Remolding non-inclusive systems to which women and non-binary folks are forced to adapt;
• Assigning rotating facilitator...2022-01-1328 min
Rosenfeld Review PodcastKatie Swindler: Life and Death DesignWhat can designers learn from astronauts and race car drivers?
In this episode of the Rosenfeld Review, Lou speaks with Katie Swindler to answer this and similar questions in her upcoming Rosenfeld Media book, Life and Death Design. Katie’s new book will help us redefine how we might view a core human function – specifically, the stress response – and how stress can be an informative tool for designers.
As an experienced presenter who has spoken on UX topics internationally at industry events, Katie believes that brands who wish to truly connect with consumers must expand utility through emotion. She illustrates how le...2021-11-0135 min
Rosenfeld Review PodcastMeet Sarah Brooks, Civic Design Co-curatorSarah Brooks is a design leader and intrapreneur who uses strategic design and mixed-methods research to help teams and organizations reach better outcomes. She has worked in enterprise, federal, non-profit, start-up, and hybrid organizations. If you’re one of millions of US military veterans, her work at the Veterans Administration has touched your life. We are pleased to welcome Sarah as a member of the Civic Design conference (https://rosenfeldmedia.com/civic-design-2021/) and community curation team! In this Rosenfeld Review episode, she shares her experience at the VA, digging into specific challenges when working within a large org, learning what ‘patr...2021-07-2332 min
Rosenfeld Review PodcastMeet Martha Dorris, Civic Design Co-curatorMartha Dorris, Founder and CEO, Dorris Consulting International, has almost 34 years of government experience in acquisition, technical and program management to customer experience. Martha has run many government organizations that build and deliver agency and citizen facing programs to deliver government services anytime, anywhere on any device.
Most recently, Martha led and managed GSA’s Office of Strategic Programs where she brought a customer-centric lens to the services and acquisitions they award. In this Rosenfeld Review episode, she takes a dive into her projects at the GSA improving Customer Experience (as opposed to the previous focus on Customer Service), as we...2021-07-2025 min
Rosenfeld Review PodcastMeet Ariel Kennan, Civic Design Co-curatorAriel Kennan is a service design and product development leader who has worked across the public, private, academic, and nonprofit sectors. She is currently a Senior Fellow at the Beeck Center for Social Impact + Innovation at Georgetown University. We are pleased to announce that she has joined the curation team of our new Civic Design conference and community, which will be launching soon with our first monthly videoconference. Sign up here to be notified: https://rosenfeldmedia.com/civic-design-2021/
In this Rosenfeld Review episode, Ariel discusses the myriad of public service projects she’s had a hand in, and particularly the wa...2021-07-1238 min
Rosenfeld Review PodcastWriting About Writing: Steve Krug returns to the Rosenfeld Review PodcastSteve Krug, author of Don’t Make Me Think, and Rocket Surgery Made Easy, is back for a third appearance on the Rosenfeld Review Podcast! Here, he shares some details with Lou about his book in the works, Writing Made Slightly Easier, and his perspective on the process of writing in general (and why he might advise against it!).
Check our Steve’s previous two appearances:
How To Get Usability Testing Right: https://soundcloud.com/rosenfeld-media/how-to-get-usability-testing-right-steve-krug
Life with the Apple Watch and other wearables: https://soundcloud.com/rosenfeld-media/conversation-with-steve-krug-life-with-the-apple-watch-and-other-wearables
Steve’s wise words for writers:
Don’t be afraid to alway...2021-03-1942 min
Rosenfeld Review PodcastPromise Theory with Jeff SussnaLou and Jeff Sussna, author of Designing Delivery: Rethinking IT in the Digital Service Economy, examine the relationships between Design and Operations, DevOps and DesignOps, and DevOps and Agile before wending their way to promise theory, which looks at the “promise” made between a product and its user. Color Lou convinced on the promise of product promises!
• Watch Jeff’s presentation at the 2017 DesignOps Summit: https://youtu.be/uWZxsul8Rek
• Read Jeff’s book, Designing Delivery: https://www.oreilly.com/library/view/designing-delivery/9781491903742/
• Listen to Jeff on a previous episode of the Rosenfeld Review, DesignOps in a Post-Industrial World: Crash-Coursing Complex System...2021-02-1931 min
Rosenfeld Review PodcastUser Science: Product Analytics & User Research with Marieke McCloskeyWant to help make better product decisions? You’ve got to combine qualitative human insights from user research with data analytics and experimentation. Questions about how many users do something goes to analytics, questions about which design might work better goes to user research. But what if you partnered with those other teams to answer the questions together? In her session at Advancing Research 2021, Marieke McCloskey, UX Research Lead at Humu, will share how, as a qualitative UX researcher, she’s partnered with analysts to identify high-growth opportunities and gain a deeper understanding of users.
In this episode of the Rose...2021-02-1728 min
Rosenfeld Review PodcastDesign Beyond Devices: Creating Multimodal, Cross-Device Experiences with Cheryl PlatzCheryl Platz—Rosenfeld Media author, emcee of our Advancing Research and Enterprise Experience conferences, puppeteer, and Principal UX Designer at Gates Foundation—shares the inspiration that drove her new book Design Beyond Devices: Creating Multimodal, Cross-Device Experiences (published December 2020). If you’re an interaction designer, you’ll want to listen as Cheryl dramatically expands our understanding of one of interaction design’s final frontiers.
Cheryl recommends:
Wired for Speech by Clifford Nass and Scott Brave:https://www.amazon.com/Wired-Speech-Activates-Human-Computer-Relationship/dp/0262640651
Follow Cheryl: https://twitter.com/funnygodmother
Get updates on her new book:https://rosenfeldmedia.com/books/design-beyond-devices/2020-09-1733 min
Rosenfeld Review PodcastThrough the Looking Glass—The Outsider’s Perspective on the Enterprise with Dan WillisDan Willis is Director of Customer Experience at the General Services Administration’s Centers of Excellence, and the mastermind behind past Enterprise Experience conferences’ wildly-popular “Storytelling Sessions.” At this year’s Enterprise Experience conference, Dan will be leading Theme 3: “Through the Looking Glass – The Outsider’s Perspective on the Enterprise” on Wednesday, September 3. (Full program here: https://rosenfeldmedia.com/enterprise2020/enterprise-experience-program/#day-3). Considering Dan’s extensive government experience means he’s all too familiar with large, slow moving and bureaucratic enterprises. In this wide-ranging episode of the Rosenfeld Review, Dan shares anecdotes from his career and offers some sneak peeks into the six sessions...2020-06-2939 min
Rosenfeld Review PodcastEngaged: Designing for Behavior Change with author Amy BucherAmy Bucher is Chief Behavioral Officer at Lirio at Mad*Pow and author of our newest book, Engaged: Designing for Behavior Change. Amy has a PhD. in Psychology, so you’d be forgiven for assuming that she works in academia. Instead, she ended up at an agency where she focuses on healthcare and the many different motivational factors that are at play in the way people live their lives. In this episode, Amy and Lou Rosenfeld discuss the ethics of data collection, self-determination theory, fitness apps, her new book, and more.
Get Amy’s book: https://rosenfeldmedia.com/books/engaged-designing-for-behavior-change/
Abou...2020-03-0431 min
Rosenfeld Review PodcastDesigning with Outcomes in Mind: Transformation in the Enterprise with Lada GorlenkoLada Gorlenko, Director of UX Research at Smartsheet in Seattle, is the lead curator of this year’s Enterprise Experience conference (August 31-September 3, virtual, rosenfeldmedia.com/enterprise2020).
Lada began her career in prison, spending lots of time with murderers and drug dealers! Not what you think, though: she was a psychologist researching the personality changes caused by long-term imprisonment. The experience led her to a better understanding of how universally transferable the principles of research and design are, whether in a prison or at an enterprise. In this episode of the Rosenfeld Review, Lada shares her career path and the st...2020-02-2135 min
Rosenfeld Review PodcastImagination Work Meets Remote Work: Reflections on Collaboration with MURAL’s Mariano Suarez-BattanMariano Suarez-Battan is the co-founder and CEO of MURAL https://mural.co/, a tool for remote collaboration—and longtime partner/sponsor of Rosenfeld Media’s conferences. MURAL was founded in 2011 after Mariano experienced first-hand the struggle of working remotely with a large, distributed team while designing video games. In this episode of the Rosenfeld Review, Mariano and Lou discuss the challenges of collaboration among remote teams and how platforms like MURAL can level the playing field between coworkers, often flattening hierarchies and changing culture in the process. Mariano also shares his predictions about how workplaces will operate five years in the...2020-02-0530 min
Rosenfeld Review PodcastThe Lens of Language: authors Andy Welfle and Michael J. Metts on why Writing Is DesigningOrder Writing Is Designing: https://rosenfeldmedia.com/books/writing-is-designing/
Michael Metts and Andy Welfle, authors of the new Rosenfeld Media book Writing Is Designing, get meta and discuss writing about UX writing with Lou Rosenfeld. They also stress the importance of looking through the “lens of language,” when solving problems – reworking your existing language to make things clear from the outset, rather than fixing problems by adding more copy later. Their book will help those responsible for digital copy communicate more effectively—from designers to marketers who might never have considered themselves “UX people.”
Andy Welfle and Michael J. Metts are the co-a...2019-12-3026 min
Rosenfeld Review PodcastSilos, Chauvinism, and Insight: A discussion with Christian MadsbjergChristian Madsbjerg is the cofounder of ReD Associates, and author of Sensemaking: The Power of the Humanities in the Age of the Algorithm and The Moment of Clarity. We’re also so pleased to announce that he’ll be speaking at our inaugural Advancing Research conference (March 30-April 1 in NYC).
In this episode of Rosenfeld Review, Christian and Lou discuss the differences between social sciences research and data science, and the challenges that arise when organizations try to align them. Christian and Lou also touch on academic chauvinism, the shortcomings of anthropology (despite how much Christian appreciates the subject), and the...2019-12-2732 min
Rosenfeld Review PodcastResearching the Researchers: From 721 responses to 5 personas to a new conferenceFour members of our Advancing Research curation team join Lou to discuss the research they did to help shape our inaugural Advancing Research conference (New York City; March 30-April 1, 2020). The team analyzed over 700 survey responses (including about 10,000 answers to open-ended questions!) to learn about user and customer researchers, their learning behaviors, and what they want from conference experiences. Read their summary of the results here: https://rosenfeldmedia.com/advancing-research-community/archive/who-does-research-and-how-do-they-learn/ ; you can also explore the study’s quantitative data yourself via Tableau: https://public.tableau.com/profile/lou.rosenfeld.rosenfeld.media#!/vizhome/WhoDoesResearchandHowDoTheyLearn/StoryDraft1
Podcast guests:
Abby Covert (principal in...2019-10-0926 minRosenfeld Review PodcastThe Bigger Picture: DesignOps Panel DiscussionCurrent Design and Research Operations practices face three huge, overarching challenges:
•Proving value and measuring outcomes
•Partnering outside design
•Change management
In this episode of Rosenfeld Review, four DesignOps and ResearchOps leaders—Jose Coronado, Crystal Yan, Guneet Singh, and Rachel Posman—tackle these challenges from a rich set of perspectives, ranging from heading up DesignOps at a large, long-established corporation like JP Morgan Chase, to launching a whole new department at a young company.
Panel Members:
•Jose Coronado, VP Design Operations | Head of DesignOps at JPMorgan Chase & Co.
•Rachel Posman, Head of Design Operations, UberEats
•Crystal Yan, Product Lead, New Initiatives, Rem...2019-10-0336 min
Rosenfeld Review PodcastAmplify, Not Optimize: Dave Malouf Returns to Rosenfeld ReviewOur closing keynoter at DesignOps 2019, Dave Malouf a veteran design leader, strategist, facilitator, researcher, and educator who has worked with some of the largest and fastest growing organizations globally. He was also one of the creators of the very first DesignOps Summit in 2017. Hear from him about the evolution of DesignOps, and his belief that we need a new framework that emphasizes the topline—the creation of value—over bottomline fixation on resource optimization. This new framing is at the root of DesignOps framework that Dave Malouf will share in his closing keynote. Get a taste of what’s in store...2019-10-0127 min
Rosenfeld Review PodcastOperating Design Systems: Curating a Product, Serving Products with Nathan CurtisManaging an effective design system program is a challenge. In his new workshop “Operating Design Systems” at this year’s DesignOps Summit (October 25), design systems guru Nathan Curtis will explore the operational topics that matter most: defining a system’s vision, forming a core team, scoping and making features, and communicating and contributing across a community. He’ll also zoom out, taking on higher-order challenges of multiple systems that overlap and conflict with one another, and the competition for capacity and attention that every system craves.
On this episode of Rosenfeld Review, you’ll get a taste of Nathan’s workshop on op...2019-09-3025 minRosenfeld Review PodcastDesigning your Design Org with Kristin Skinner and Peter MerholzKristin Skinner and Peter Merholz, co-writers of Org Design for Design Orgs, are teaching a full day workshop at the DesignOps Summit this year. On this episode of the Rosenfeld Review, they discuss the career milestones that brought them to the realization that there was a book to be written about the challenges they faced when coordinating and managing across teams.
What Peter’s reading: Uday Gajendar’s “Rise of the Meta Designer” in Interactions Magazine https://dl.acm.org/citation.cfm?id=3338285
What’s inspiring Kristin lately: Scott Berkun’s work http://scottberkun.com
More about the workshop:
As the move to...2019-08-2032 minRosenfeld Review PodcastThe Evolution of Joint Futures Conference with Producer Angelos ArnisIn this episode of the Rosenfeld Review, Lou and Angelos Arnis, Producer of the Joint Futures Conference in Helsinki, Finland (September 2-5, 2019), discuss the evolving landscape of design professionals’ needs, and how the Joint Futures Conference has changed to suit them.
Rosenfeld Media is pleased to partner with Joint Futures this year to offer four full-day workshops on September 5, 2019.
For more about the workshops: https://rosenfeldmedia.com/public-workshops/helsinki-ux-workshops/
For more about Angelos: www.Arn.is
Follow Angelos on twitter: www.twitter.com/angelosarnis2019-08-1323 minRosenfeld Review PodcastPreparing Industry-Ready Designers at the Center Centre with Jessica IvinsJessica Ivins is a UX designer and facilitator at the Center Centre in Chattanooga, Tennessee. In this episode of the Rosenfeld Review, Jessica discusses the methods and philosophy employed by the Center Centre to produce industry-ready designers.
She shares the story of how, after speaking with hiring managers in the industry, co-founders Leslie Jensen-Inman and Jared M. Spool saw a need for an educational program that prepares designers to enter the workforce and start contributing from Day One with minimal onboarding. The Center Centre achieves this by offering a full-time two year program that more closely resembles a workplace experience...2019-06-1219 minRosenfeld Review PodcastMore is Not Better: Creating a Content Framework with Kristina HalvorsonKristina Halvorson is the author of Content Strategy for the Web and producer of the Confab Conference, presented by her Minneapolis-based company Brain Traffic. In this episode of Rosenfeld Review, she discusses the best ways to deal with content chaos, navigate the changing nature of conferences (spoiler: they’re not dying!), and more.
Kristina’s content framework, Brain Traffic’s Content Strategy Quad: https://www.braintraffic.com/blog/new-thinking-brain-traffics-content-strategy-quad2019-03-2925 min
Rosenfeld Review PodcastThe Impact of UI: Predicting the Next Big Thing with Google’s Luke WroblewskiLuke Wroblewski, Product Director at Google (and author of Rosenfeld Media book Web Form Design), discusses his perspective on how better user interface design can make a huge impact. With a degree in graphic design and experience teaching at the Graduate School of Library and Information Studies, he brings a range of experiences and perspectives to the problem of how a design craftsperson can become more strategic and have a bigger impact. Finally, he shares what’s on the horizon - the next “web form design” to be solved.
More about Luke: www.lukew.com2019-03-1535 minRosenfeld Review Podcast#metoo and the IA Community: Karen McGrane and Lou Rosenfeld Confront a Difficult TopicIn this episode of the Rosenfeld Review, Karen McGrane and Lou address the growing concerns over sexual harassment at the IA Conference and other industry events. Karen and Lou explore the #metoo movement's impact on the industry and what steps we can all take to address what’s happening.
Learn more about Karen McGrane: http://karenmcgrane.com/2019-02-0437 minRosenfeld Review PodcastSystem-Thinking in Team Building: Insights from EX2019 Curator Sam McAfeeSam McAfee is not a UX guy, which is why we’ve asked him to be one of our curators for Enterprise Experience 2019. This year’s program is designed to help UX leaders align, collaborate, and cooperate with peers from other functions in the enterprise—like engineering and product management, two areas Sam knows better than most.
In this episode of the Rosenfeld Review, Sam shares his thoughts on the many forms leadership can take, how different types of people can all find their place on a larger team, and the way organizational structures affect the output of the people in the...2019-02-0124 min
Rosenfeld Review PodcastEcosystem Mapping: How and Why with Canux Founder Cornelius RachieruWe see a trend in the work we do: the shift from looking at the micro level to more and more macro perspectives. With this in mind, Lou brings in Cornelius Rachieru, founder/co-curator of the Canux conference, and founder/managing partner of ampli2de, to discuss his work with "ecosystem mapping," a way to see how services and people relate to each other on a large scale. He discusses the move from mapping features to products to services and finally to ecosystems, and the methods he uses for creating an ecosystem map. Now we just have to wonder what...2018-12-2029 minRosenfeld Review PodcastExploring the DesignOps Definition: A Chat with Dave MaloufDave Malouf has worked with Rosenfeld Media to curate our EUX program, but did you know that he’s also active in the DesignOps movement? Lou sat down with Dave to talk about the emerging framework of DesignOps, and how it’s more than just design combined with operations.
If you want to get in on the ground floor of defining DesignOps, join us at the next DesignOps Summit: http://www.designopssummit.com
Follow Dave Malouf on Twitter: https://twitter.com/daveixd
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2018-06-2022 minRosenfeld Review PodcastDeconstructing the Enterprise & Organizational Design: A Talk with Adam ConnorWhat happens when you take apart the individual pieces that make up the design of your organization? And, more importantly, how do you make it better? That’s where Organizational Design comes into play. Lou chats with Adam Connor, VP of Organizational Design at Mad*Pow and author, about his upcoming workshop at Enterprise UX 2018, Transformation by Design.
Transform your enterprise at Enterprise UX 2018: http://enterpriseux.net/
Follow Adam Connor on Twitter: https://twitter.com/adamconnor
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2018-05-0218 minRosenfeld Review PodcastFourth Order of Design and the Enterprise: A Talk with Richard BuchananEnterprises present complex challenges for designers and, really, everyone in a large org. Lou talks with Dick Buchanan about his pioneering work around the “fourth order of design,” and how design and systems thinking are related. Learn why Richard believes enterprises are the ultimate design challenge.
Join Dick at Enterprise UX 2018: http://enterpriseux.net/
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2018-04-2520 minRosenfeld Review PodcastIntegrated Data Thinking: A Chat with Tricia WangBig data is getting its fifteen minutes of fame - but where does qualitative data fit in, if at all? Lou talked with Tricia Wang, co-founder of Sudden Compass, about the importance of integrating qualitative and quantitative data, and why the only way to successfully scale an enterprise org is to bring back the human element. Tricia is our Scale theme leader at Enterprise UX 2018 Conference and introduces the lineup of speakers.
Follow Tricia Wang on Twitter: https://twitter.com/triciawang
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2018-04-1422 minRosenfeld Review PodcastEnterprise UX and Storytelling: A Chat with Dan WillisEveryone has a story to tell, and UX practitioners are no exception. Lou talked with seasoned UX consultant Dan Willis about his role as the Storytelling Curator at the Enterprise UX Conference. Dan discusses the process that speakers go through to join the pantheon of past Enterprise UX Conference Storytellers - and how you can be part of this amazing tradition.
Apply to be a Storyteller at this year’s Enterprise UX: https://rfld.me/EUX2018story
Follow Dan Willis on Twitter: https://twitter.com/uxcrank
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2018-04-1217 minRosenfeld Review PodcastInvesting in People and Products: A Talk with Amy MarquezWhen it comes to investing, most people think of dollars. But if you work in enterprise tech, you must invest in your people or your budget gets squandered. Amy Marquez, Manager of the Alexa Personality Experience team at Amazon, shares how you can better invest in people. And gives a sneak peek into what you can expect to hear about investing at the Enterprise UX 2018 conference.
We’d love to see you at this year’s Enterprise UX conference: http://enterpriseux.net/
Follow Amy Marquez on Twitter: https://twitter.com/amymarquez
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2018-04-0117 min
Rosenfeld Review PodcastBlockchains and AI: A Conversation with Nathan ShedroffWhat do blockchains and conversational UI have to do with UX? Everything. Nathan Shedroff, founder of a new startup SEED Vault Ltd., believes the blockchain technology will transform the way we run businesses and achieve greater transparency in businesses for the overall social good. Hear how his new venture will use these emerging technologies to improve user experience.
Follow Nathan Shedroff on Twitter: https://twitter.com/nathanshedroff
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2018-03-2828 min
Rosenfeld Review PodcastDigital Governance in the Enterprise: A Talk with Lisa WelchmanA large organization operating online steps required to define how it manages digital politics: that’s how Facebook happens. Digital governance ensures large organizations can scale in ways that meet ethical standards. Lou talks with Lisa Welchman, digital governance expert and author, who explains the two big factors that lead to governance failures.
Follow Lisa Welchman on Twitter: https://twitter.com/lwelchman
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2018-03-2630 minRosenfeld Review PodcastCommunication and UX: A Chat with Margot DearWe know we should have good communication skills, but what does that look like in an enterprise UX environment? In this episode, Margot Dear, Senior Director of User Experience at ADP, gives an overview of the different facets of communication. Hear about how she uses journey mapping to make a difference to talking to C-level execs. Finally, Margot gives a sneak peek into what you can expect to learn about communicating at Enterprise UX 2018.
We’d love to see you at this year’s Enterprise UX conference: http://enterpriseux.net/
Follow Margot Dear on Twitter: https://twitter.com/madgeodear
Follow Rose...2018-03-2518 minRosenfeld Review PodcastBuilding Enterprise Processes: A Talk with Eduardo OrtizHow do you build enterprise-level products while keeping ethics and diversity at the forefront of your process? Eduardo Ortiz, Product Designer of Siberia introduces the 3 experts who will speak about their experience developing ethical products within the enterprise environment at the Enterprise UX 2018 conference.
Join us at Enterprise UX: http://enterpriseux.net
Follow Eduardo Ortiz on Twitter: https://twitter.com/eduardoortiz
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2018-03-1823 min
Rosenfeld Review PodcastMaking the Most of Meetings: A Chat with Kevin M. HoffmanLou sat down with author Kevin M. Hoffman to talk about his book, “Meeting Design: For Managers, Makers, and Everyone”. Kevin explains how and why design thinking can be applied to meetings. Listen for tips you can use right away to set your meetings up for success.
Buy a copy of Meeting Design:
https://rosenfeldmedia.com/books/meeting-design/
Follow Kevin M. Hoffman on Twitter: https://twitter.com/kevinmhoffman
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2018-03-1733 minRosenfeld Review PodcastUX and Digital Data: A Talk with Phil KemelorIt’s one thing to have the data and research, and it’s another to put it together in a way that teaches you something as an organization. Lou sits down with Phil Kemelor, VP of Client Services of MaasMedia, to discuss how digital data can complement the qualitative methods of UX best practices, in organizations of all sizes.
Follow Phil Kemelor on Twitter: https://twitter.com/philkemelor
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2018-01-2222 minRosenfeld Review PodcastDesigning A More Hopeful Future: A Talk with Dirk KnemeyerThe road of life is filled with many twists and turns. Design and UX careers are no different. Lou chats with Dirk Knemeyer about the evolution of his own journey, from the days when they founded UXnet.org, to Dirk’s divergent path as a tabletop game designer, chairman of Involution Studios, and the worldwide travels that led him to become a social futurist.
Follow Dirk Knemeyer on Twitter: https://twitter.com/dknemeyer
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2017-11-1924 minRosenfeld Review PodcastThis Game is Never Done: A Chat with Erin Hoffman-JohnAt first glance, the emerging field of DesignOps doesn’t have much in common with creating video games. Erin Hoffman-John, CEO of Sense of Wonder and Assistant Professor of Carnegie Mellon's Entertainment Technology Center in Silicon Valley, talks with Lou Rosenfeld about how game designers have a more direct connection to their users, and what that means for UX practitioners.
Erin is one of our speakers at this year’s DesignOps Summit! Stay tuned for details about next year’s conference.
Follow Erin Hoffman-John on Twitter: https://twitter.com/gryphoness
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2017-11-0818 minRosenfeld Review PodcastThe Enterprise Elephant: A Chat with Milan GuentherThe fable of The Blind Man and the Elephant is a favorite here at Rosenfeld Media. But how does that apply to enterprise design? Lou sits down with Milan Guenther, co-founder of EDA (Enterprise Design Associates) and the creator of the Intersection Conference (http://2017.intersectionconf.com) to talk about how this fable has influenced their views on enterprise design - and how its influencing the future of UX.
Follow Milan Guenther and EDA on Twitter: @ent_des
Follow Rosenfeld Media: @rosenfeldmedia2017-10-1818 min
Rosenfeld Review PodcastThe Right Way to Select Technology: A Chat with Tony Byrne and Jarrod GingrasHow does your enterprise handle the selection and implementation of new technology? Lou chats with Tony Byrne and Jarrod Gingras, authors of “The Right Way to Select Technology” and founders of the Real Story Group, to discuss how enterprises can select the correct technology without the headaches–or throwing money away.
Follow Tony Byrne on Twitter: https://twitter.com/TonyByrne
Follow Jarrod Gringas on Twitter: https://twitter.com/jarrodgingras
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2017-10-1218 minRosenfeld Review PodcastDesignOps in a Post-Industrial World: Crash-Coursing Complex Systems with Jeff SussnaLou and Jeff Sussna discuss the challenge of synthesizing development and operations in a digital world. How do you scale design as part of a responsive digital business when everyone is digital? Jeff Sussna is the author of Designing Delivery. As principal at Ingineering.IT, he helps clients apply Agile, DevOps, and Design Thinking to maximize delivery speed and service quality.
Join Jeff and Lou at the DesignOps Summit: http://rfld.me/2uvcarb
Follow Jeff Sussna on Twitter: https://twitter.com/jeffsussna
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2017-09-2125 min
Rosenfeld Review PodcastProject Management for Humans: A Chat with Brett HarnedEveryone, no matter your role, can benefit from improving your project management skills. Brett Harned sits down to talk about his new book, “Project Management for Humans," and his career journey from creative to professional project manager.
Follow Brett Harned on Twitter:https://twitter.com/brettharned
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2017-09-0518 minRosenfeld Review PodcastIntegrity and Design: An Interview with Lou RosenfeldIn this episode, Tricia Wang, the founder of Constellate Data, turns the tables on our host Lou Rosenfeld. Lou tells Tricia his own war story of a failed client project with Borders Books. They discuss the dangers of silence, the value of speaking up, and when walking away from an impossible situation can be the best thing you can do for your career.
Follow Tricia Wang on Twitter: https://twitter.com/triciawang
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2017-08-2246 minRosenfeld Review PodcastSeeing Around Corners: Making Sense of DesignOps with Kristin SkinnerCompanies are investing in design like never before. But it's worth nothing without a plan. Kristin Skinner, Head of Design Management at Capital One, chats with Lou about the core values of DesignOps and how these ideas are shaking up the traditional corporate structure for the better.
Let’s talk DesignOps. Join us this November at Rosenfeld Media’s first ever DesignOps Summit: http://rfld.me/2uZmSH3
Follow Kristin Skinner on Twitter: https://twitter.com/bettay
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2017-08-2230 minRosenfeld Review PodcastDriving Digital Transformation at Scale: A Chat with GE’s David CroninHow does an enterprise based on physical products become a software-based company? Lou talks with the VP of UX at GE Digital David Cronin to discuss how GE is transforming into a software-based business. David talks with Lou about how to bring together different operational teams with designers, and how designers can help facilitate the discussion between departments.
Join us this November at Rosenfeld Media’s DesignOps Summit: http://rfld.me/2eNVR3j
Follow David Cronin on Twitter : https://twitter.com/davcron
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2017-08-1922 minRosenfeld Review PodcastDesignsOps and Airbnb: A Chat with Sarah KettlesIn this episode Sarah Kettles, Design Program Manager at Airbnb, talks with Lou about her journey from user research into the newish field of design operations (DesignOps). Hear how Sarah developed her DesignOps superpower, and how she uses it to ensure Airbnb stays a well-oiled design machine.
Want to sharpen DesignOps for your team? Join us this November at Rosenfeld Media’s first ever DesignOps Summit: http://rfld.me/2uCl2d0
Follow Sarah Kettles on Twitter : https://twitter.com/sarahkettles
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2017-07-2720 minRosenfeld Review PodcastDesignOps as Service: Talking Adaptive Mapping with Michael PolivkaTo most designers, DesignOps sounds like a necessary evil. But not to Michael Polivka, Chief of Staff for Experience Design at Autodesk. Michael talks with Lou about how DesignOps actually serves product teams. And how adaptive modeling and radical prioritization from the top down can make design scalable in an enterprise environment.
Learn more about DesignOps at the inaugural DesignOps Summit this November 6-8, 2017 in NYC: http://rfld.me/2tJZRbC
Follow Michael Pollvka on Twitter:https://twitter.com/michaelpolivka
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2017-07-2619 min
Rosenfeld Review PodcastUsing UX Mapping to Change Lives: A Talk with Jim KalbachCan UX mapping transform someone’s life? Jim Kalbach, Head of Customer Success at Mural and author of “Mapping Experiences,” pondered this question when a global counter-terrorism organization approached him to facilitate a workshop in Abu Dhabi. The users were former violent extremists turned activists against terrorism. Jim chats with Lou about how this mapping experiences translates to social impact.
Read Jim’s work on his blog: https://experiencinginformation.com/
Follow Jim Kalbach on Twitter: https://twitter.com/JimKalbach
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2017-07-0721 min
Rosenfeld Review PodcastElementary, My Dear Watson: AI Essentials and Ethics with Chris NoesselWhy has artificial intelligence (AI) captivated the attention of everyday consumers now? Lou chats with Chris Noessel, Global Practice Design Lead for Transportation at IBM to explore how "smart" technology is shaking up many industries. His new book, “Designing Agentive Technology: AI That Works for People,” explores solutions, implications and ethics of design "smart" products for customers.
Buy Chris' book: http://rfld.me/2tXjjSf
Follow Chris Noessel on Twitter: https://twitter.com/chrisnoessel
Follow Rosenfeld Media on Twitter: https://twitter.com/rosenfeldmedia2017-05-2321 minRosenfeld Review PodcastCrafting Enterprise Experiences: A Chat with Theresa NeilWhat goes into crafting a truly amazing enterprise-level user experience? Theresa Neil, founder of Strategy + Design, discusses the unique UX challenges faced by enterprise-level clients. She outlines a strategy for EUX veterans - and for those new to UX - to ensure that you don't reinvent the wheel.
We’re honored to have Theresa Neil as our Theme Leader for Crafting Enterprise Experiences at this year’s EUX Conference. Get your tickets at www.enterpriseux.net or follow along on Twitter at @EXConference.
Follow Theresa Neil on Twitter : https://twitter.com/theresaneil
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2017-05-2223 minRosenfeld Review PodcastRise of the Machines: Talking Tooling with Elizabeth ChurchillHow will "smart" technology and AI impact work for humans? Dr. Elizabeth Churchill, director of UX at Google, talks to Lou about how she sees AI providing a creative counterpart to work done by humans, not as a means to supplant it. She discusses the difference between coordination tooling and skills tooling, and how both are primed to be invaluable components of the EUX toolbox.
We’re ecstatic to have Elizabeth as our opening keynote speaker at the 2017 Enterprise UX Conference. Get your tickets at http://rfld.me/2ouQx8H or follow along on Twitter at @enterpriseUX.
Follow Elizabeth Churchill on...2017-05-1120 min
Rosenfeld Review PodcastLeaving a Legacy: Lou chats with Mark Templeton, EUX 2017 Keynote SpeakerTo many, Mark Templeton is synonymous with Citrix and UX. As CEO, he revolutionized enterprise software by making it user-friendly. For many, that would be enough of a legacy - but not for Mark. He discusses what a legacy means to him, and gives a sneak-peak into his closing address at EUX 2017.
Follow Mark Templeton on Twitter: https://twitter.com/markbtempleton
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2017-05-0118 minRosenfeld Review PodcastFuture-Proofing Your UX Team : A Chat with Colette VardemanLeaving a UX legacy at an enterprise level requires stamina, courage, and grit. But the common denominator for creating a UX legacy is a surprising one: empathy. Lou talks with Colette Vardeman, Executive Director of Design at USAA, about her current experiences, past challenges, and what she’ll be covering as Theme Leader for Creating a Legacy at 2017’s Enterprise UX Conference. Join us at Enterprise UX: http://rfld.me/2ouQx8H
Follow Colette Vardeman on Twitter: https://twitter.com/colettev
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2017-04-1516 minRosenfeld Review PodcastLeading Teams That Execute: A Chat with Phillip HunterWhat does an interdisciplinary enterprise team need to focus on to ensure customer satisfaction? Lou talks with Phillip Hunter, Head of UX at Alexa Skills, about the unique challenges of growing and leading enterprise UX teams to success. Phillip Hunter is the Theme Leader for Leading Teams That Execute at 2017’s Enterprise UX Conference.
Get tickets at www.enterpriseux.net or follow along on Twitter at @enterpriseUX.
Follow Phillip Hunter on Twitter: https://twitter.com/designoutloud
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2017-04-0324 minRosenfeld Review PodcastBuilding Bridges Between UX and CX: A Chat with Sarah BloomerWhat's the difference between Customer Experience and User Experience? Are they working together to create a consistent experience with users of your products? Sarah Bloomer, former Director of Customer Experience and Insights at Forrester Research, talks to Lou Rosenfeld about what companies can do to build bridges between their Customer Experience and User Experience teams.
Follow Sarah Bloomer on Twitter: https://twitter.com/boolie
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2017-02-2122 minRosenfeld Review PodcastApplying The Lean Product Playbook: A Talk with Dan OlsenThe Lean Product Playbook by Dan Olsen has revolutionized the way start-ups get their products to market. But what if you don't work in a startup? Dan reveals to Lou Rosenfeld how the lean philosophy can be applied to companies of all shapes and sizes–even enterprises. Learn what the common challenges and solutions are to bringing the lean philosophy into an established company.
Follow Dan Olsen on Twitter: https://twitter.com/danolsen
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2016-12-1423 min
Rosenfeld Review PodcastDoorbells, Danger, and Dead Batteries: A Chat with Steve PortigalA couple of researchers walk into a bar. After a few drinks, they fess up their most embarrassing tales of research gone wrong. In this podcast, Steve Portigal talks about how that one night at the bar (and cat pee) sparked the idea for his book Doorbells, Danger, and Dead Batteries. Learn why Steve believes in the value of failure stories, and how he convinced a skeptical Lou to publish the book.
Follow Steve Portigal on Twitter: https://twitter.com/steveportigal
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2016-12-0526 minRosenfeld Review PodcastThe Blind Spot of Innovation: a Chat with Nathan Shedroff and Steve DillerMost companies innovate backwards–focusing first on what features or products they can build. In reality, you're in the relationship business. Authors Nathan Shedroff and Steve Diller talk about new tools they’ve developed to help businesses innovate with customer relationships in mind.
Buy the Book: https://rosenfeldmedia.com/books/blind-spot/
Follow Nathan on Twitter: https://twitter.com/nathanshedroff
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2016-11-0123 minRosenfeld Review PodcastWhat Digital Leaders Need to Know: a Chat with Tony ByrneThrowing money at technology won’t automatically make your company more innovative or productive. So how do you pick the right tools for your organization? In this episode, Real Story Group founder Tony Byrne talks about what digital leaders need to do to make tech buying decisions that drive success.
Follow Tony on Twitter: https://twitter.com/tonybyrne
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia
Buy books by Real Story Group: http://rosenfeldmedia.com/books/#digital-reality-checks-books2016-09-2816 min
Rosenfeld Review PodcastHow Technology Can Empower Marketing: a Chat with Theresa RegliDoes your company struggle to find and use video, audio, and image assets after you’ve created them? Do they disappear into a dark netherworld on your server? In this episode, Theresa Regli, author of Digital and Marketing Asset Management, breaks down what to ask before buying kludgy and expensive software. And which vendors rank highest on her list of otherwise lackluster DAM vendors.
Buy Theresa’s book: http://rosenfeldmedia.com/books/digital-and-marketing-asset-management/
Follow Theresa on Twitter: https://twitter.com/theresaregli
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2016-09-2624 minRosenfeld Review PodcastWhen Research is Dangerous: a Chat with Julie StanfordToo often, companies take a “research band-aid” approach to user research. Fixing things over here that causes problems over there. Julie Stanford, founder of Sliced Bread Design, and talks about how to avoid playing Whack-A-Mole when researching and designing products.
Register for User Research for Everyone Conference: http://userresearchforeveryone.com
Follow Julie on Twitter: https://twitter.com/juliestanford
Follow Rosenfeld Media on Twitter: https://twitter.com/rosenfeldmedia2016-09-2022 min
Rosenfeld Review PodcastBeyond Usability Testing: a Chat with Leah BuleyUsability testing helps you find bugs in your product. But it can’t tell you if customers love your product. In this episode, UX Team Of One author Leah Buley talks about the insights under your nose that you probably aren’t using. And offers a realistic approach to rapid research and product development.
Follow Leah on Twitter: https://twitter.com/leahbuley
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2016-09-1919 minRosenfeld Review PodcastHow To Get Usability Testing Right: a Chat with Steve KrugEvery company wants to make useful products that people want–but few really do. In today’s episode, Steve Krug, author of Rocket Surgery Made Easy, chats with guest host Laura Klein. Steve shares tips for setting up a successful usability test–and what two questions you should never ask during the test. Ever.
Sign up for the User Research for Everyone Conference: http://userresearchforeveryone.com
Follow Steve on Twitter: https://twitter.com/skrug
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2016-09-1621 minRosenfeld Review PodcastHow to Make Research Appealing to Anyone: A Chat with Abby CovertYou're sitting in front of a mound of user research data. How do you take that mound and make it into valuable bite-sized chunks? How do you make decisionmakers care? Abby Covert, author of How to Make Sense of Any Mess, shares her approach to packaging research in ways that get at what audiences need.
Buy Abby’s book: https://www.amazon.com/How-Make-Sense-Any-Mess/dp/1500615994
Follow Abby on Twitter: https://twitter.com/Abby_the_IA
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2016-09-1227 minRosenfeld Review PodcastGetting to Done: a Chat with Cindy Alvarez, author of Lean Customer DevelopmentCindy Alvarez knows how to go toe to toe with leaders who resist user research and still get it done. The author of Lean Customer Development shares tips from her experience for conducting research–even when you don't have formal authority or budget.
Buy Cindy’s book: http://www.leancustomerdevelopment.com/
Follow Cindy on Twitter: https://twitter.com/cindyalvarez
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2016-08-2620 minRosenfeld Review PodcastThe Real Point of Research: a Chat with Erika Hall, author of Just Enough ResearchErika Hall wants us to get one thing straight: getting research right isn’t about the method you choose. It’s about gathering research to make the right design decisions for your business. Hear Erika’s ideas for how to bake research into the product design process. And why every organization needs a “team philosopher.”
Buy Erika’s book: https://www.amazon.com/Just-Enough-Research-Erika-Hall/dp/1937557103
Follow Erika on Twitter: https://twitter.com/mulegirl
Follow Rosenfeld Media on Twitter: https://twitter.com/rosenfeldmedia2016-08-2422 minRosenfeld Review PodcastRecruiting for User Research: a Chat with Nate BoltNate Bolt knows more about recruiting for user research than the average human. He created the first moderated remote testing software, founded Ethnio, and authored the book Remote Research. In this podcast, Nate sits down with Lou to share ideas for how to get started, and what to look for in an ideal research participant.
Buy Nate’s book: http://rfld.me/scboltbk
Follow Nate on Twitter: https://twitter.com/boltron
Follow Rosenfeld Media on Twitter: https://twitter.com/rosenfeldmedia2016-08-1524 min
Rosenfeld Review PodcastAnimation for Better UX: a Chat with Val HeadAs a designer since the early days of Flash, Val Head knows first hand how animation design has evolved to become a powerful tool for creating better user experiences. Hear Val’s insights from her book Designing Interface Animation––for how using motion to enhance your brand, and mobile UX.
Buy Val's book: https://rosenfeldmedia.com/books/designing-interface-animation/
Follow Val on Twitter: https://twitter.com/vlh
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2016-08-0521 min
Rosenfeld Review PodcastUsers of the Lost Arc: Donna Lichaw ReturnsRosenfeld Author and delightful person Donna Lichaw comes on the podcast to talk about the significance of narratives in daily life and how that connects in a very significant way to the design professions.2016-04-2823 minRosenfeld Review PodcastMarc Rettig and Lou Rosenfeld discuss how designers can help reshape organizational cultureWell-crafted UX depends on having a company culture that’s set up to design well. Can you influence the culture of your company? Yes. Marc and Lou discuss three unique approaches to culture change happening in corporations like IBM and Citrix today. This is a preview into a panel Marc will lead on Designing Organizational Culture at Enterprise UX in San Antonio (May 13-15). Get tickets at www.enterpriseux.net or follow along on Twitter at @enterpriseUX.2015-04-3016 min
Rosenfeld Review PodcastGreg Petroff and Lou Rosenfeld discuss how GE woke up and got serious about UXFour years ago GE discovered it was one of the largest software companies in the world--but not building software very well. Hear how Greg Pettroff, as GE’s Chief Experience Officer, slowly built a community inside the company to evangelize the importance of design in a developer-focused culture. Greg will give the opening keynote at the Enterprise UX 2015 conference in San Antonio this May 13-15. Get tickets at www.enterpriseux.net or follow along on Twitter at @enterpriseUX.2015-04-1715 min
Rosenfeld Review PodcastSteve Sanderson and Lou Rosenfeld discuss how big organizations can hatch bold ideas.Lou Rosenfeld and Steve Sanderson break down ways designers can use experimentation as a tool for innovation in enterprises. Steve also gives a preview to hot topics to be covered around innovating in big business at Enterprise UX, San Antonio, TX, May 13-15.
@stevesanderson
www.stevesanderson.com
@enterpriseux
www.enterpriseUX.net2015-04-1015 minRosenfeld Review PodcastKendra Shimmell and Lou Rosenfeld discuss the opportunities for designing well-crafted Enterprise UXWhat does quality and craft look like in the Enterprise UX world? Kendra and Lou take on the unique challenges of designing software to meet the needs of a constantly changing world.
Craft Amid Complexity is a key theme at the upcoming Enterprise UX 2015 conference, where Kendra will deep dive into the topic along with fellow experts David Cronin, Uday Gajendar and Peter Morville.
@kshimmell
http://www.cooper.com/people/kendra_shimmell
@enterpriseUX
www.enterpriseux.net2015-04-0115 min
Rosenfeld Review PodcastDave Gray and Lou Rosenfeld discuss the power of liminal thinkingWhen you sit in the middle of an organization, it's easy to believe you can't change things. Dave and Lou talk about how we can tap our powers of liminal thinking to shed light on why people act the way they do and create safe spaces that foster better collaboration.
Buy Dave’s book: https://rosenfeldmedia.com/books/liminal-thinking/
Follow Dave on Twitter: https://twitter.com/davegray
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia2015-03-2221 min
Rosenfeld Review PodcastInsight at Scale: Steve Portigal and Lou Rosenfeld discuss user research in the enterpriseSteve and Lou dig into the challenges of learning about people who engage with enterprises—how to gather data, and how to synthesize that data to get to something like true insight. Insight at Scale is a major theme at the upcoming Enterprise UX 2015 conference (San Antonio, May 13-15), where Steve will dig deeper into the subject along with Kelly Goto, Christian Rohrer, and Chris Chapo.2015-02-2615 minRosenfeld Review PodcastJason Scott takes a break from saving the Internet to talk with Lou RosenfeldJason Scott takes a break from saving the Internet to talk with Lou Rosenfeld by The Rosenfeld Review Podcast (Rosenfeld Media)2015-02-1036 min
Rosenfeld Review PodcastDo we need more design conferences? Chris Avore and Lou Rosenfeld say yes.Chris Avore and Lou Rosenfeld talk about their upcoming conferences: Pro/Design in New York City on January 30 (hosted by Nasdaq) and Enterprise UX in San Antonio on May 13-15(hosted by Rosenfeld Media and Rackspace).
Pro/Design will be held on Friday, January 30, 2015. There are currently no more tickets available. However, Nasdaq will be releasing live stream information on Monday, January 26. http://prodesignconf.com/
Stay updated about Pro/Design here: @PROdesignconf and #prodesignconf
Follow Chris on Twitter here: @erova
Follow Chris and his team at Nasdaq here: @NasdaqDesign
Enterprise UX will be held on March 13-15, 2015. For more about...2015-01-2318 min
Rosenfeld Review PodcastPiaget, Lemony Snicket and Design for Kids: Lou Rosenfeld interviews Brett Helquist and Deb GelmanRecorded July 25, 2014
Brett Helquist
@BHelquist
www.bretthelquist.com/
Deb Gelman
@dgelman
rosenfeldmedia.com/experts/debra-gelman/
Design for Kids
rosenfeldmedia.com/books/design-for-kids/
Lemony Snicket
www.lemonysnicket.com/2014-09-2022 min
Rosenfeld Review PodcastDesigning for Villains: Lou Rosenfeld interviews Eduardo Ortiz and Donna LichawRecorded March 28, 2014 at the IA Summit, San Diego
Donna Lichaw
@dlichaw
http://www.greatnorthelectric.com/
Eduardo Ortiz
@eduardoortiz
http://about.me/efortiz
Designing for Villains
http://2014.iasummit.org/designing-for-villians/
Mary Gaitskill/Secretary
http://marygaitskill.com/
http://www.secretarythemovie.co.uk/html/home.html
Sanky Panky
http://en.wikipedia.org/wiki/Sanky-panky2014-07-1021 min