Shows
Cybersecurity SessionsProtecting customer experience for Black Friday - Deri Jones, ThinktribeIn this podcast, Andy Still and Deri Jones discuss the importance of customer experience to eCommerce, and how both web performance and cybersecurity play a role in this. With Black Friday approaching, they consider where these overlap in sometimes unexpected ways, and how typical security concerns like bots can also impact performance.
Deri Jones, CEO, Thinktribe
A serial tech entrepreneur, Deri started with a degree in Electronics from Cambridge University, led the marketing at the Fibre Optics networking pioneer, and played a key role in the UK’s first internet provider. He is now CEO at...
2021-11-1821 min
ThinkTribe - Talking PerformanceC Suite Sessions with Murat Soysal Co Founder of SegmentifyIn this episode, we are joined by Murat Co-Founder of Segmentify – who helps unlock new levels of eCommerce growth through personalisation.
Discover what personalisation can do if implemented effectively, and the different levels of personalisation, and what they mean.
What is personalisation
Who owns personalisation in an organisation?
What is the future structure of enterprises that embrace personalisation?
2021-07-1930 min
ThinkTribe - Talking PerformanceTalking performance wit StylaIn our latest talking performance episode we are joined by Rob Thomas from Styla to discuss how to enhance customers experience in this rapidly changing environment.
2021-06-1022 min
ThinkTribe - Talking PerformanceC Suite Sessions with Shane ReddingMany businesses were forced to rethink their channels last year, especially those relying on stores and face-to-face sales teams. Some smaller, agile businesses were quick to exploit the opportunity of selling on third-party marketplaces, such as eBay and Amazon, not only to serve their existing B2B customers, but to reach new markets for their products. The B2B ecommerce space is growing fast and buyers have high expectations how can the B2B market evolve to keep up?
In this episode we look at:
What is the future state of B2B
How has the...
2021-06-0824 min
ThinkTribe - Talking PerformanceC Suite Sessions with CEO and Founder of Styla Philipp RoggeIn our latest episode of the C-Suite Sessions, we are joined by Philipp Rogge, Founder and CEO of Styla.
Styla is a next generation content management technology that enables brands and retailers to create inspirational omni-channel experiences that are seamlessly shoppable.
During this informative C-Suite Session, we discuss:
Looking at how technology is driving customer experience
How to create the best experience for your online customers
Power of rich content
The need for speed
Challenges of managing a growing team
2021-05-2026 min
ThinkTribe - Talking PerformanceThe C-Suite Sessions with Joe Bush CEO of The Chat ShopCEO and founder of ThinkTribe, Deri Jones, has joined forces with Andreas Pouros, CEO and founder of Greenlight Digital to co-chair a forum inviting C-Suite leaders to explore the biggest digital challenges of the day and to share their insights on navigating a rapidly changing business and commercial landscape.
We are joined by Joe Bush CEO of The Chat Shop, a full-service provider dedicated to managing onsite chat adding value throughout the online customer journey, leveraging the latest AI chat technologies.
During the session we discuss:
How to grow an online business through the po...
2021-04-2729 min
ThinkTribe - Talking PerformanceThe C Suite Sessions with Callum Campbell, CEO, LinnworksIn this episode, we are joined by CEO of Linnworks Callum Campbell. Linnworks is a leading SaaS commerce platform that works with brands like Ford, Casio, Belkin and Ten Thousand - empowering brands to grow their business online.
We chat to Callum about how both COVID-19 and Brexit have affected his business, from managing remote teams and what the 'new normal' looks like, to the issues that clients are experiencing with product distribution post-Brexit.
We also discuss the key trends that are emerging around digital transformation, the rise of the effortless economy, and brands looking t...
2021-04-2133 min
ThinkTribe - Talking PerformanceTalking performance with AmplienceWith the rapid shifts that took place last year, consumers have flocked to online shopping more than they have since the dawn of digital – and they also haven’t let go of their increasingly high expectations for digital experiences.
In this podcast we look into:
How has lockdown affected traffic and traffic profiles
How are online customers behaviours changing and are they here to stay
How is the customer journey changing
How are channels changing
2021-03-2917 min
ThinkTribe - Talking PerformanceTalking performance with Netacea: How to manage bots and improve site performanceWith over 50% of traffic is made up of bots on eCommerce sites we look into how that can affect the performance of your site and how to mitigate against the risk.
2021-03-1018 min
Inside Commerce: Ecommerce Strategy, CX and Technology PodcastEpisode 61: The Impact of Performance Monitoring On Your Ecommerce Bottom LineAt your most business-critical times and under peak demand, digital channels need to cope with high volumes of traffic without fail. Many businesses don’t have the tech skills in-house to do detailed performance monitoring, or don’t have the bandwidth, which is why they turn to external specialists. So we reached out to the team at thinkTribe, who work with a wide variety of retailers including Boden, Cineworld, Dixons Carphone. In episode 61, we discuss what impact performance monitoring has on the bottom line and what the real cost of failure to test is.
2021-02-2325 min
ThinkTribe - Talking PerformancePreparing for peak with Greenlight DigitalWith the new lockdown bringing a new shape of peak trading with Black Friday inevitably a fully online adding to the peak strains to eCommerce sites - we talk to Greenlight Digital, a full-service digital and commerce agency. Today we are joined by Director of Paid Media and insights Hannah, and Head of Paid Search and Social Mark.
2020-11-2433 min
ThinkTribe - Talking PerformanceTalking performance in the lead up to peak with Astound CommerceWelcome to the latest in our talking performance video series - in which we discuss performance in the lead up to peak with our partner network - this week we are joined by Astound Commerce and Sophie, Digital Consultant at Astound Commerce UK.
2020-11-1911 min
ThinkTribe - Talking PerformanceTalking Performance with Tacit KnowledgeWith lockdown measures easing but consumer confidence still shaky – the most effective way of trading is still online and forever growing, with 17.2million consumers – now pledging to now shop solely online. Pressures are now on retailers to get as much done before their peak periods as possible – with new functionality and friction-less checkouts.
Sr. Director, Global Service Delivery at Tacit Knowledge, Ed Perchick, discusses what eCommerce businesses can do to get ready for peak.
2020-11-1813 min
ThinkTribe - Talking PerformanceTalking Performance with FastlyThinkTribe invited Julien Maingard, Sales Engineer Manager from edge cloud platform Fastly, to discuss how to plan for success when preparing for peak.
2020-11-1818 min