Shows
The Industry of TrustEmpathy, Trust, and Decision BiasToday we're back with our Think Again series with Chatper 6.In this episode, we discuss the importance of in-person connections, addressing biases and stereotypes, and fostering empathy in the context of careers, leadership, and teamwork. We share personal experiences and anecdotes, highlighting the value of presence and intentionality in professional settings. The conversation also touches on the future of work, the role of empathy in designing office experiences, and the challenges and responsibilities of being a leader.Key Points:- The value of in-person connections and experiences in professional and personal contexts2023-05-0637 minThe Industry of TrustThe Disagreement DanceIn this episode, we continue our book tour of Think Again by Adam Grant. We are on Chapter 5 - Dances with Foes. We discuss our personal experiences with debates, negotiations, and the importance of communication. We delve into the concept of quality over quantity in conversations and the significance of adapting to one's counterpart. The episode also touches upon the various ways people deal with conflict and the importance of creating authentic connections.- Focus on quality over quantity in communication; present only top points to avoid overwhelming others.- Avoid being a "logic bully"...2023-04-2141 minThe Industry of TrustHealthy Disagreement - Think Again Series - Chapter 4Chapter four of Adam Grant's "Think Again" delves into the value of constructive conflict in the workplace. We talk about the differences of "personal conflict" and "task conflict," and we show how encouraging healthy disagreement can improve your team's ability to solve problems and make smarter choices.We discuss the importance of leaders engaging in task conflict and creating a brave space for team members to work through differences without taking it personally, and discuss the importance of having a challenge network: a group of people who can help point out personal and professional blind spots.2023-03-0928 minThe Industry of TrustThe Joy of Being Wrong - Think Again Series - Chapter 3Today we continue our discussion of Think Again with The Joy of Being Wrong. We talk about different scenarios we have encountered in our careers where we would have been better of admitting our mistakes and adjusting to emergent situations instead of trying to stick with our preconceived ideas.We also talk about how Agile Development practices lend us some ideas on how organizations can more effectively navigate change.Finally, we cover some ideas on how we can adjust our own leadership styles to incorporate acknowledging when we are wrong more quickly, how to communicate...2023-02-2738 minThe Industry of TrustFinding the Sweet Spot of Confidence - Think Again Series - Chapter 2Today we continue our discussion on the ideas and insights from the world of psychology and business in Chapter 2 Think Again by Adam Grant - The Armchair Quarterback and the Imposter.The Armchair Quarterback and Imposter Syndrome are the polar opposites of human behavior. On one hand, the Armchair Quarterback operates in a world where their confidence exceeds their competence. The name is popularized by the millions of American Football fans that scream at their television every week when the Quarterback doesn't find the wide open receiver to throw to as he's getting sacked.On...2023-01-0435 minThe Industry of TrustWe're Back!We're back today after 3 months of time off. We both took some time off over the summer and are getting back in the swing. We cover some of the experiences we've had over the past few months (client offsite, B-Corp progress, and road trips).We also cover how the talent stack of an organization can enable or provide friction to employees trying to pursue their career goals.We hope you found this enjoyable or interesting (or both!) and you can expect us to dive back into our Think Again series now that we are back...2022-12-0742 minThe Industry of TrustActively Open-Minded Leaders Build Trust - Think Again Series - Chapter 1“Progress is impossible without change; and those who cannot change their minds cannot change anything.” ― George Bernard ShawToday we start with Chapter 1 in our Think Again series. A Preacher, a Prosecutor, a Politician, and a Scientist walk into your mind.We often favor feeling right over being right:- Preacher mode when our sacred beliefs are in jeopardy. We deliver sermons to protect and promote our ideals.- Prosecutor mode when we recognize flaws in other people's reasoning. We craft the perfect argument to prove them wrong and win our case.- Pol...2022-04-1831 minThe Industry of TrustThink Again: Series KickoffToday we're thrilled to kickoff a new series on the book Think Again by Adam Grant.This book is about the value of relearning - and rethinking. It’s about adopting the kind of mental flexibility to adapt to the complexities of the world around us to be more effective in our personal and professional lives. And, how to encourage the same mental agility in others. That's a tall order!Intelligence is traditionally viewed as the ability to think and learn. Yet in a turbulent world, there’s another set of cognitive skills that might matt...2022-01-1224 minThe Industry of TrustThe Great ResignationToday we talk about The Great Resignation and how we, as leaders, can hopefully mitigate this macro-event. Organizations today that do a better job of keeping their people - even if they are experiencing lifetime high attrition - will have a huge competitive advantage over the next 10 years.Thanks for joining us today and don't forget to hit the subscribe button and reach out at hello@theindustryoftrust.com.2021-11-0233 minThe Industry of TrustTrust is Underrated and OverusedToday we dig into the over-use of the term Trust. It seems like organizations are trying to capitalize on the term through targeting a group of people in marketing messaging without going through the actions and behaviors to back it up.Organizations, just like people, build trust through consistent living out of values over time. There is no shortcut.We also dig into the constituent elements of trust as outlined in The Trusted Advisor by David H. Maister are Credibility, Reliability, and Intimacy divided by Self Orientation.Thanks for joining us today and...2021-09-2223 minThe Industry of TrustReturning to WorkIn 2019, business was moving forward at a rapid pace while we all were collectively working on-site, in the office, five days per week. Just like the decades before.In 2020, within the span of around 5 days we all were working 100% remote and have mostly been for the past 15 months.Now, we're talking about figuring out how to collectively come back to work at scale without the global catalyst that enabled the original shift in the first place making it impossible to collectively shift as quickly as before.How do we lead our organizations through...2021-08-2532 minThe Industry of TrustLeading in Crisis Series: LearnToday we wrap-up our discussion on the Minimally Viable Crisis Leadership Model with the Learn dimension. We talk about making the most of going through a crisis by galvanizing the hard-won skills, wisdom, and experience built from navigating a crisis - either successfully or unsuccessfully. If we don't learn from the situations presented to us, we run the risk of repeating our mistakes in the future. If you want more details on the full framework, check out this overview post: https://robertgreiner.com/leading-through-crisis/.Thanks for joining us today and don't forget to hit the...2021-07-2928 minThe Industry of TrustLeading in Crisis Series: ForgiveToday we continue our discussion on the Minimally Viable Crisis Leadership Model with the Forgive dimension.We have a terrible habit as humans to forgive ourselves quickly when we make mistakes - by knowing and assuming our own positive intent - and not offering those around us the same grace. We tend to attribute behaviors we don't like to maliciousness, stupidity, apathy, or any other number of derogatory terms.In today's episode we talk about how to combat that tendency as leaders, especially during a crisis when the stakes are higher and we tend to...2021-07-1229 minThe Industry of TrustLeading in Crisis Series: CommunicateToday we continue our discussion on the Minimally Viable Crisis Leadership Model with the Communicate dimension.In good times, we rarely communicate as effectively or regularly or with the right people as we should. Just like the rule-of-thumb with decision making speed - you should be communicating around 5-10x more than feels natural. Use asynchronous communication to your advantage here. Create audio/video artifacts that can be shared, edited, and consumed at leisure. Everyone around you is not always ready to listen when you are ready to speak - especially in a crisis. And, most importantly...2021-06-0930 minThe Industry of TrustLeading in Crisis Series: DecideToday, we continue our discussion on the MInimally Viable Crisis Leadership Model. A leadership framework for effectively navigating crises.In a crisis, time kills. You must make decisions faster than you feel comfortable - and most of the time without all of the context you with you had. First, decide you want to be part of the solution. During some crises, you will not be in a position to help. That's OK, not everyone needs to run into the burning building (just don't get in the way if you aren't in a position to help). ...2021-06-0231 minThe Industry of TrustGrowth and VulnerabilityHave you ever experienced feedback so on-point that it completely changes the way you operate in your professional life? As we grow in our careers, the ability to get timely and regular feedback diminishes exponentially.Today, we discuss some of the benefits of leveraging vulnerability as leaders to help create more positive feedback loops in your career through sharing growth areas.Thanks for joining us today and don't forget to hit the subscribe button and reach out at hello@theindustryoftrust.com.2021-05-1229 minThe Industry of TrustTranscendence & Self-ActualizationIn today's episode, Tiffany and Robert discuss a new book in the positive psychology space Transcend: The New Science of Self-Actualization by Scott Barry Kaufman. We discuss the newly imagined Sailboat metaphor as a way to think about personal and organizational wellbeing and how the pandemic's effect on our lives hampers our ability to grow and do creative work.Thanks for joining us today and don't forget to hit the subscribe button and reach out at hello@theindustryoftrust.com.2021-04-2123 minThe Industry of TrustMinimally Viable Crisis Leadership ModelToday we start a series on leading in a crisis by covering the Minimally Viable Crisis Leadership Model. When times are good, we can get lulled into a false sense of security or competence in our personal and professional lives. Then, one day, the game changes, and we find ourselves in the middle of a crisis - seemingly out of nowhere.In times of crisis, leaders must focus on what they can control and we have developed a simple model to help you get moving in the right direction - especially if you don't know where to...2021-04-0724 minThe Industry of TrustRules of EngagementToday, Tiffany and Robert discuss the benefit of defining Rules of Engagement for your team as a way to clearly set meta-expectations for the group and facilitate the building of trust over the long term. Tiffany gives a real life example of an executive team she lead in her previous role that used the following three rules of engagement:Judge positive intentTalk to one another, not about one anotherMake the entire team successfulOn the surface, these may seem straightforward - and they are - but the consistent implementation over time is the true...2021-03-3138 minThe Industry of TrustRapid TrustHow do we, as leaders, build trust when there isn't enough time?Today we discus how leaders can build trust rapidly on a team. We start with the classic Five Dysfunctions of a Team framework and double-click on each area how we can use it to effectively lead and build trust in times of crisis.Thanks for joining us today and don't forget to hit the subscribe button and reach out at hello@theindustryoftrust.com.2021-03-1044 minThe Industry of Trust2021 is 15% Over Already2021 is 15% over already. It seems like we are still talking about how bad 2020 was, and - in the blink of an eye - our runway for achieving our best work in 2021 is 15% gone.In today's episode, we check in on our 2021 goals, talk about what distracts us from meeting those goals and provide some guidance on what to do about it. It's clear we are all still recovering from a bad year, so give yourself some grace, take a step back, assess where you are and where you want to be, and move forward in that direction.2021-03-0328 minThe Industry of TrustThe Future of Leadership DevelopmentToday Tiffany and Robert discuss the future of Leadership and Organizational development in light of the events of the last few years.In a recent Forbes article by Dede Henley, she talks about the emergent nature of leadership in 2021 and beyond and identifies five elements of future leadership. According to Henley, only around 18% of us as leaders are equipped with the skills and mentality needed to succeed post-2020.S - SpiritualP - PhysicalI - IntellectualN - iNtuitionE - EmotionThese SPINE elements paint a more holistic version of what it will take to survive...2021-02-1734 minThe Industry of TrustThe Seven Deadly Leadership Sins: PrideToday, we finish up our series on The Seven Deadly Leadership Sins with, Pride. Organizational Pride is especially tricky to deal with as leaders, at scale, because it encompasses other Deadly Leadership Sins. However, the good news is that if you can successfully mitigate Organizational Pride, you may have an easier time avoiding other leadership sins as well.but at the meta level, if one leader changes. Their perspective on the way they see themselves and the way they see their interactions with others, it will make all of the other deadly sins easier to address and some...2021-02-1037 minThe Industry of TrustThe Seven Deadly Leadership Sins: EnvyIn today's episode, Tiffany and Robert continue the discussion on another Deadly Leadership Sin: Envy. Envy within an organization can take a dangerous internal or external focus. Internally, we shift the focus on measuring effort at the expense of customer-focused metrics as a way to avoid responsibility and diminish the impact of negative outcomes. Externally, we become myopically focused on our competitors trying to duplicate what is already done - instead of focusing fanatically on our customer's needs and moving our decisions towards them.As a remedy, Tiffany shares a hard-won series of...2021-02-0334 minThe Industry of TrustThe Seven Deadly Leadership Sins: WrathIn today's episode, Tiffany and Robert discuss our next Deadly Leadership Sin: Wrath. In organizations, Wrath can take many forms mostly centered around "radio silence" - simply a refusal to address or deal with problems within the ecosystem.As before, we discuss potential remedies which start at the top (big surprise) and may need some more specific ground rules or outside coaching.Thanks for joining us today and don't forget to hit the subscribe button or reach out at hello@theindustryoftrust.com.2021-01-2736 minThe Industry of TrustThe Seven Deadly Leadership Sins: SlothIn today's episode, Tiffany and Robert discuss the fourth Deadly Leadership Sin: Sloth.In an organization, Sloth looks like taking the path of least resistance. We are not saying "Leaders are Lazy" or lack professional will. Rather, as leaders, we tend to default to praising and rewarding our high performing superstars while simultaneously ignoring our poor performers or toxic employees.Data suggests that the toxic employees are more damaging to your organization than superstar employees are helpful. In human interactions, repelling forces are always more powerful than forces of attraction.The remedy here...2021-01-2039 minThe Industry of TrustThe Seven Deadly Leadership Sins: GreedIn today's episode Tiffany and Robert discuss the third Deadly Leadership Sin: Greed. Greed is an especially difficult sin to identify and remedy because it fills the space of what you don't hear. So, today's episode is about finding signals in the noise.Greed, simply put, assumes customer obsession. Almost every initiative starts with the customer at the center, but we tend to drift in other directions towards priorities and metrics that are easier to measure and provide more comfort - versus focusing on what really matters. We leave the end user or customer out of the...2021-01-1331 minThe Industry of TrustThe Seven Deadly Leadership Sins: GluttonyIn today's episode Tiffany and Robert discuss the second Deadly Leadership Sin: Gluttony. Within an organization, Gluttony looks like feeling short changed.Gluttony can sound like:"If only I had more training" or"If only I had more marketing support" or"If only I had more resources"Gluttony is the behavior of constantly taking without any clear articulation of how these resources will be used to win.Luckily, there's a remedy for Gluttony and insatiable behaviors within an organization.First, define very clear and agreed upon priorities. Before a team can sta...2020-12-1635 minThe Industry of TrustThe Seven Deadly Leadership Sins: LustIn today's episode Tiffany and Robert discuss the first Deadly Leadership Sin: Lust. Within an organization, Lust looks like inflexibility and creating false dependencies that lead to blame shifting over time.We've all heard it before:"We can't get started until we have X" or"We can't approve this until we get Y" (when Y was never required).Luckily, there's a remedy for Lust and inflexible behaviors within an organization.First, feedback. Leaders must identify what inflexibility "sounds like" within an organization and provide timely feedback to their team when they see it...2020-12-0933 minThe Industry of TrustThe Seven Deadly Leadership Sins and How to Get to The Good PlaceToday, we share a recording of a recent presentation Tiffany gave to a group of executives around The Seven Deadly Leadership Sins and How to Get to The Good Place.In this discussion Tiffany outlines seven critical flaws that create dysfunction within an organization and remedies to get through each of them. This is a great conversation for any leader looking to accomplish more within their organization.Thanks for listening and reach out any time at hello@theindustryoftrust.com.2020-12-0239 minThe Industry of TrustThe Industry of Trust Origin StoryToday, we discuss the origins of The Industry of Trust Podcast. We talk about the practice of leadership as a life-long journey that never ends and the importance of adapting existing frameworks to suit individual practical situations - especially in times of crisis.We hope you enjoy the episode. Feel free to reach out anytime at hello@theindustryoftrust.com.2020-11-2516 minThe Industry of TrustWelcome to The Industry of Trust PodcastIn our first episode, Tiffany and Robert discuss bringing a trust-based leadership approach to the podcast and cover what to expect in future episodes.If you'd like to get in contact, feel free to reach out at hello@theindustryoftrust.com.2020-11-0301 min