Shows
The Vacation Rental Key with T and TEpisode 9 - Stop Using Your Business as a Piggy Bank and Start Budgeting for SuccessSend us a text"Is this a business or a hobby?" That piercing question from vacation rental financial expert Ben Edwards cuts to the heart of why proper budgeting makes or breaks success in our industry.Drawing from 25 years of experience examining hundreds of vacation rental P&Ls, Edwards delivers a masterclass in creating budgets that drive real profitability. He reveals the sobering reality that many operators work tirelessly for decades only to sell their businesses for disappointing sums - all because they failed to maintain meaningful profit margins through disciplined financial planning....
2025-07-0730 min
The Vacation Rental Manager's Podcast with Sarah and TEpisode 180 - One Last Booking. The Last Episode of Sarah and TSend us a textThis is a bittersweet episode as your two faithful vacation rental podcasters call it a career for their podcast. This is the final edition of The Vacation Rental Manager's Podcast with Sarah and T.Episode 180 concludes the journey for this medium but Sarah and T have things in store.Listen to them talk about the highlights of 8 years of podcasting and see what the future holds for Sarah and Tim.Find all of Sarah and T's content at www.sarahandt.com You can also follow this p...
2025-03-1718 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 172: Tim Rosolio (The Boss at VRBO) Checks in with 2024 TrendsSend us a textIn this week's episode Sarah and T interview their friend Tim Rosolio, Vice President of Partner Success at Expedia Group (yeah, that makes him the boss at VRBO in our eyes). Sarah and T get into it with Tim about bookings being down, wonky search results, the Vacation Rental Home of the Year, and why VRBO upset the entire country of Canada with a recent ad. Lots of great information revealed in this episode!Find all of Sarah and T's content at www.sarahandt.com You can also follow this po...
2024-04-0140 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 169: The OG of VR returns! Carl Shepherd of Homeaway, Reprised.Send us a textThis week Sarah and T reprise an episode from 5 years ago that is just as relevant today as it was when it first aired. Carl Shepherd, one of the co-founders of HomeAway (now Vrbo), was interviewed by Sarah and Tim in the fall of 2019. The interview was wide ranging and filled with predictions about the future which have all come true. Many consider this the best episode in the history of the program. Sit back and listen to one of the true visionaries in the industry give a great rundown on the history and f...
2024-02-1942 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 168 - Budgeting for Vacation Rental ManagersSend us a textIn this episode Sarah and Tim cover all you need to know to set up a proper budget for your vacation rental company. This episode is a must listen for any company owner that is not currently using a budget, or the company owner that wants to improve their current process. Two of the true experts on this subject give all of their secrets of this critically important component of running a successful business!Find all of Sarah and T's content at www.sarahandt.com You can also follow this podc...
2024-02-0541 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 162 - 14 Ways to Blast Your Email Marketing Into a Booking MachineSend us a textIn this episode Sarah and T take on the topic of e-mail blasts. Are you doing them? Are you doing them effectively? How do you know? 14 specific points are covered in how you can crush your next effort and know exactly how well you did.1) Build up your email list & segment - all previous guests list, potential guests, by season, by type of property, etc. - Every single email you get should be added to a list and segmented. I recently stayed in a VR with a company. After we book...
2023-11-1338 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 161 - 33 VRMA Conference Attendees Share Their Key TakeawaysSend us a textAgain this year Sarah and T have come through with their signature episode. The VRMA Conference takeaways has become an annual must listen to podcast. This year Sarah and Tim talk to more than 30 participants at the conference held in Orlando about what was hot, and what was not at VRMA. Some of our special guests include: Paul FaringhamNorman Lee Sherry Thompson Mary Beth Miles Clayton Kagi Yael Lederman Lauren Smith Miles Chew Lino Maldi...
2023-10-3051 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 159 - BED BUGS! It's Not A Question of If, But When. Be Ready.Send us a textIn this episode our two fearless rental managers talk about the subject of bed bugs. Don't pretend you don't think about this or haven't had this happen to you. What do you do when you get them? How do you handle them? Will I catch them just thinking about the subject? The answer to these and many more questions will be revealed in this episode. In the News segment Tim talks about the wildly successful ExploreFest 23 conference that VRBO and Expedia Group just hosted in Las Vegas. Another can't miss episode...
2023-10-0240 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 157 - Vacation Rental Fraud and the Quasi Hostage Taking CrisisSend us a textA few episodes go (I've Had It!), more than one vacation rental company owner said they have "had it" with being threatened by guests with bad reviews if they don't give a refund, an increase in chargebacks and fraudulent transactions (aka. stolen credit cards). In this episode, Sarah and Tim welcome 3 experts on to talk about how to tackle these frustrating events. This fresh perspective gives tips on new ways you may want to consider accepting funds, how to effectively approach chargebacks and win, as well as how to deal with tho...
2023-09-0443 minThe Vacation Rental Manager's Podcast with Sarah and T151 - Insurance Needed for Vacation Rental Managers: Are You Covered?Send us a textDo you have insurance? Of course, everyone who runs a vacation rental business knows you need insurance. Do you have enough insurance? Do you have the right insurance? Are you SURE you are covered in the event of anything that might happen? Maybe the answers to the last 3 questions are not as convincing as the first question's answer. In this episode Sarah and T are out to save your backside. We assure you that you will learn some things in this episode that could save your business! So listen up and get ready...
2023-06-1226 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 149 - Who's Your Morris?Send us a textAre you doing everything from washing sheets to payroll for your company? Have you ever thought about what life would be like if you hired capable help so you can work on your business instead of in your business? In this week's episode, Sarah and Tim welcome Brian Harris and Alan Kemper who will discuss Brian's process of self analysis Brian did with Alan as his coach Topics covered (in addition to the best collection of quotes ever on our podcast): - identifying what you are good at and what you en...
2023-05-1539 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 148 - How Many Guests Are Too Many? Our Rent Responsibly Summit SessionSend us a textHow many guests are too many? The question begs you to think of over population of our resort areas. Today's podcast is a webinar that Sarah and T did for Rent Responsibly's People, Places & Planet Summit. Check out Rent Responsibly's 2023 STR Sustainability Report for more on all of the topics discussed. Sarah and Tim cover what we all can do to be better citizens as Vacation Rental Managers. The session covers staff housing efforts, as well as the issue of having "naysayers" in the local population of your destination, plus...
2023-05-0138 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 137 - Tim Rosolio of VRBO Answers Your QuestionsSend us a textAT the VRMA International Conference in Las Vegas Sarah and T interviewed representatives of VRBO and Airbnb. This episode was supposed to be dedicated to both representatives answering audience follow up questions. Regrettably Airbnb executives decided to deny their representative the opportunity to be on our podcast, but lucky for us we have Tim Rosolio of VRBO on this episode to answer your questions. We think you will enjoy this episode immensely!Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Inst...
2022-11-2834 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 125 Expedia Makes a Big MoveSend us a textIn this week's episode Sarah and T cover the 2022 Expedia Explore Conference in Las Vegas, Nevada. Explore 22 brought together representatives from Airlines, Cruise lines, Rental Car companies, Hotels, and for the first time ever - Vacation Rentals! Tim went to the event as a member of the press and brought back lots of great information for you to consider as you position your company for the future. Interviews with top executives, and Sarah and T's take on all the information is waiting for you in this episodeFind all of Sarah and T...
2022-06-1327 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 121 - It is As If You Were There - Spring conference takeaways with Sarah and TSend us a textThis week our two hosts split the country in two and each attended a spring education conference. Sarah took the west part of the country and attended a conference in Oregon, and Tim took the east part of the country and attended a conference in Chicago.Listen to the takeaways from both conferences in this edition of Sarah and T. Fun times, a queen's tray, and a tray of bacon are all things to listen for.Find all of Sarah and T's content at www.sarahandt.com You can als...
2022-04-1833 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 113 - Year End Wrap up and Predictions for 2022Send us a textIn one of the most anticipated episodes of the year, Sarah and Tim review their predictions from last year, make their predictions for next year, and review the top 10 episodes of their podcast for 2021.These two are always fun to listen to, but in this episode they are at their best. Listen to what they got right for 2021, what they think will happen in 2022, and what episodes you liked best based on number of downloads, at least! Find all of Sarah and T's content at www.sarahandt.com You ca...
2021-12-2741 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 106 - Not In My Backyard. What to do when Governmental Regulation Comes to Your TownSend us a textIn this episode, Sarah and T tackle the topic of governmental regulations on short term rentals head on. Has this been a problem in your area? If not you are either not paying attention or you have been extremely lucky so far. The best defense is a good offense, and in this episode Sarah and Tim go over 8 proactive strategies you can use when your local government starts to think about limiting vacation rentals. One of the most important podcasts Sarah and T have ever done!Find all of Sarah and...
2021-09-2028 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 100 - A Celebration for Sarah and TSend us a textSarah and Tim have recorded 100 episodes of this podcast. In today's episode Sarah and T hear from former guests, friends in the vacation rental industry, and some fans they have never met who tell them their favorite episodes and takeaways over the last 5 seasons. Sit back, relax and enjoy this celebration of 100 episodes. As the musical group Five for Fighting says "There's never a wish better than this!"Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In
2021-06-2845 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 82: The Mini Seminar Series - Danielle Johnson: Cheese, Ice Cream and Family (Episode 82)Send us a textIn this week's episode Sarah and T continue their mini seminar series with Danielle Johnson of Manzanita Beach Getaway Vacation Rentals from the coast of Oregon. The idea of this mini seminar series is if you were at a seminar and sat next to someone, what questions would you ask? Danielle describes how she built her company, how she has enjoyed great success this year, and is using pricing tools to great advantage. Danielle is definitely someone you want to hear from.Find all of Sarah and T's content at www.sara...
2020-10-1924 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 81: The Mini Seminar Series - Audrey Miller's Maine Thing (Episode 81)Send us a textToday Sarah and T, in the age of covid concerns, start their own Vacation Rental Conference with a series of interviews with vacation rental managers that you would want to sit next to during an in person conference. We start with Audrey Miller of Maine who gives us some great takeaways about how she does business. Enjoy this interview with one of the hidden heroes of our industry.Do yourself a favor and wait for the last question in this interview to get one of the greatest takeaways in the history of ou...
2020-10-0521 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 80 - Sarah & T Talk about What's HotSend us a textIn this episode Sarah and T get ready to launch a series of interviews with Vacation Rental Management Company owners by interviewing each other about the state of the industry. What has Covid-19 done to their companies? What is the best idea they have heard in the last 3 months? How dependent on OTA's are they? What does the next 12 months look like? Get the answers to these and other questions in this week's episode. These are the types of questions that will be asked over the next several episodes as Sarah and T interv...
2020-09-2128 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 79 - Planning for a Disaster (Where's Your Football?!)Send us a textIn this episode Sarah and T address a subject that everyone could improve upon. Your disaster plan. What do you do when there is a natural disaster or a Covid-19 outbreak? Plan ahead to make sure you are ready. Sarah and T go through 5 important steps when you are planning for a disaster. The key part of the process is indeed planning. Do you have a football? Find out what that means. In the news segment AirBnB has done more to irritate professional vacation rental managers and we have the story!Find all...
2020-08-2435 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 78 - Dear Property OwnerSend us a textIn this week's episode Sarah and T talk about various issues that can arise in dealing with a "new" owner in your rental program, or an owner that is not properly welcomed to your rental program. Listen to their experience in a variety of situations that we all have dealt with. In the news segment a major on line travel agent announces 25% of their work force will be cut.Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In...
2020-08-1046 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 77 - Ali Cammelletti talks Leadership, Organization and Self-careSend us a textIt is the height of the summer vacation rental season and many VRMs are at their wits end with the stress of running a high touch business in a Covid-19 world. This week's episode of Sarah and T focuses on what you need to think about to be most effective during this crazy time. Here's a hint - it begins and ends with You! Lots of great tips on organization, delegation, leadership styles, and self care in this episodeFind all of Sarah and T's content at www.sarahandt.com You c...
2020-07-2733 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 76 - Sue Jones the V.R. H.R. Expert talks Covid-19Send us a textSue Jones is well known as human resources expert in the vacation rental industry and today Sarah and T interview her about the challenges many in vacation rentals are facing with human resources issues. Sue brings great answers and strategies to the table this week as we talk about the Federal Unemployment benefit, how to overcome staffing shortages, and how to keep you and your staff motivated during this difficult time.Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram o...
2020-07-1331 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 75 - Top 10 Pressing issues on VR ForumsSend us a textIn this episode our two intrepid vacation rental management owners tackle your top questions about the daily issues in vacation rental managment. Taking these questions from on-line rental forums, Sarah and T help solve some of today's top issues. Some really good ideas are exchanged here. In the news segment, a report about a stimulus bill that would directly help travel if passed. Go Martha! Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special than...
2020-06-2939 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 74 - Biggest Fails in Vacation Rental Management Part 2Send us a textIn this episode our two hosts dive deeper into the biggest fails they have made in the vacation rental industry. Part one of this episode was heard earlier, and today picks up where they left off bearing their souls on hiring mistakes, business strategy mistakes, and business growth problems of their past. Listen in and take heed from their experience.Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:...
2020-06-1534 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 73 - John Ruhlin, The Doctor of Gift GivingSend us a textThis week, Sarah and T interview one of their most famous and accomplished guests. John Ruhlin, the best-selling author of "Gift*ology The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Client Retention."Sarah has referenced this book many times on our podcast, and in person at various conferences around the country and today she gets to interview him! This episode will change your perspective on gift giving and branding SWAG that you may give to your guests. You will definitely hear some things that will...
2020-06-0144 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 72 - So, How is Business? 16 VRMs from around the country report on their businessSend us a textThis is an unbelievable episode that every rental manager and owner should listen to. 16 company owners and managers give a report to Sarah and T on how their business is faring. The guests are (in appearance order) Mark Driskell (Mountain Time Vacation Rentals), Judith Lee (Sun Place Vacations), Steve Milo (V-Trips), Chris Bettin (Premier Vacation Rentals), Kirsten King (Big Sky Vacation Rentals), Joanne Logie (New England Vacation Rentals), Sharon Walker (Walker Luxury Vacation Rentals), Larry Hoffer (Resortia), Amy Gaster (Tybee Vacation Rentals), Brad Stewart (Stewart Mountain Lodging), Betsy LeBarge (Mt. Hood Rentals), Mike Ha...
2020-05-181h 28The Vacation Rental Manager's Podcast with Sarah and TEpisode 71 - Michelle Williams talks VRHP's new Covid-19 cleaning standardsSend us a textThis week's episode brings us closer to normalcy as we start to think about welcoming guests into our properties. Michelle Williams is the General Manager of Atlantic Vacation Homes in Gloucester, MA and the chairperson of the Vacation Rental Housekeeping Professionals. This group just released a document to all vacation rental managers to give guidance on how you might approach cleaning your properties during this challenging time. Michelle brings specific actionable items to us in this far ranging discussion. This is one you need to pay attention to and take good notes.Fi...
2020-05-0435 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 70 - Finding Silver Linings with Sharon Keefe and Matt LandauSend us a textIn this edition of what seems like a never ending series of podcasts on Covid-19's effects on the Vacation Rental Industry, our hosts invite two positive-minded people on to discuss how we can be positive as well. You will enjoy the commentary of Matt Landau and Sharon Keefe who bring their A-game in this fast paced podcast. Find out what you should be doing with your marketing, owner communications, business planning and political activism. Our first ever 4 location podcast! Enjoy!Find all of Sarah and T's content at www.sarahandt.com...
2020-04-2037 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 69 - Sarah and T talk Covid-19 responseSend us a textLike you, Sarah and Tim have been directly and significantly impacted by the Coronavirus. In this episode there is no music, not jokes, just a lot of useful information about how to deal with something we never expected to deal with. There are also two listeners highlighted in this episode sharing their challenges. You are not alone, and we try to give you actionable steps to help you move forward.Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Lin...
2020-04-0645 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 68 - Amy Hinote of VRM Intel talks Covid-19 (Call with Feedback! 336-612-1612)Send us a textWe have all been rocked in the last few weeks with the pandemic of Covid-19. This week Sarah and T speak with Amy Hinote Founder and Editor of VRM Intel about what her observations are about the current state of affairs in vacation rental management given the pandemic.We seek your input! Please call us at 336-612-1612 and tell us how you are being affected by this unprecedented virus, and the reaction to it in your area. Our next podcast will be focused on you - our valued listeners! We look...
2020-03-2331 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 67 - Andrew McConnell tackles Google, Book Direct and "Covid-19"Send us a textRecorded at Podfest 2020 in Orlando Sarah and T have moved the show outside in the Florida sun to talk to one of the smartest people in professional vacation rental management. Andrew McConnell is the CEO at Rented.com and has his finger on the pulse of a lot of the biggest issues in the industry. Sarah and T press him on his thoughts about what is the concern about Google coming into vacation rentals, why he thinks some of the efforts in "book direct" are misguided, and of course there is an in de...
2020-03-0940 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 66 - Our Biggest, Most Outrageous, Crazy Fails!Send us a textSarah and T are very experienced professional vacation rental managers. That means they have made their share of mistakes over the years, and in this episode our two rental managers share with us some of the biggest ones. There are so many things that Sarah and T want to cover this turns out to be part one of a two part series all in the interest of you being able to learn from their misfortune. Get a paper and pen ready for some of these fails. In the news segment Sarah and T discu...
2020-02-2436 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 65 - Justin Ford and the Safety DanceSend us a textIn this episode of Sarah and T - The professional Vacation Rental Manager's Podcast our hosts interview Justin Ford with Breezeway. He is a Safety expert and he brings us all sorts of great tips to pass along to our staff and property owners about how to keep our guests safe during their stay. It is one of the hot topics in our industry and we have it covered this week. In the news segment Sarah and T talk about Vacation Rental Week sponsored by VRMA (March 9th through 13th).Find all...
2020-02-1038 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 64 - Clara Liang, Airbnb's Head of Professional HostingSend us a textIn this week's episode of Sarah and T we present the Senior Vice President and General Manager of Airbnb's Professional Hosting and Luxury Retreats Clara Liang. Clara talks all things Airbnb including some of the pain points for professional vacation rental managers. A smart and delightful interview with one of the major players in the vacation rental industry offers many takeaways for you this week. Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special tha...
2020-01-2735 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 63 - 4 Ways to Fend Off Owner DramaSend us a textIn this episode our two adventurous vacation rental managers tackle a subject that not many of us want to think about - how to communicate with owners about problems in a rental property. We all know it happens, and we many times turn a blind eye towards dealing with it. It goes back to your relationship with your owner. Is it a business partnership or a thin sheet of ice where you fear you will fall through at any moment? In this episode you get specific points to consider as you deal with gue...
2020-01-0634 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 62 - Jeff Hurst, The Head Coach at VRBOSend us a textIn this week's episode of Sarah and T - The professional vacation rental manager's podcast the duo interviews the Senior Vice President and General Manager of VRBO. Jeff took on the role as the head of the 3rd party booking company in November and in this episode he shares with Sarah and T his vision for the future, why he loves Albondegas, and why coaching a 9 year old girls basketball team may be the biggest challenge of his career.Take a listen to this enlightening episode that reveals the man behind the on...
2019-12-3042 min
Unlocked by Matt LandauThe Paragon with Tim CaffertyTim Cafferty of Outer Banks Blue Realty in Kitty Hawk, North Carolina is one of the most admired and respected professional managers in the world. He is a paragon of professionalism and hospitality as a whole. Tim's region is something of a mecca for short term rentals in the USA, but when Tim started the business, he wasn't expecting his business to take off the way it did. Many years ago, I had only heard rumblings this guy Tim Cafferty who was conducting the equivalent of a vacation rental orchestra of the Fortune 5000 caliber. Then...
2019-12-2556 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 61: The Best of 2019 - Our Top 10 Episodes + Predictions reviewed and madeSend us a textSarah and T put a wrap on season 3 of their podcast by reviewing the top 10 episodes of the past year. The list, made up of the top listened to episodes, is a great cross section of our industry with a great mix. If you are an avid listener you will enjoy revisiting some of these episodes, and if you are new to the podcast this is a great guide of which episodes you should go back and listen to.Sarah and T also review their big predictions for 2019 and see how their gue...
2019-12-1636 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 60 - Celebrate 2019 and Get Ready for a Fantastic 2020! The planning episodeSend us a textIn this episode our two intrepid professional vacation rental managers talk about the process of preparing for a fantastic 2020 for your business. Celebrate the victories of 2019, and learn from the missteps as you set goals and a budget for next year! This is not a dry numbers filled episode, but rather a nugget stocked show that will motivate you for next year! Enjoy this content episode!Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Specia...
2019-12-0237 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 59 - Carl Shepherd - The Father of OTA'sSend us a textIn this episode Sarah and T interview the one and only Carl Shepherd. The Co-founder of HomeAway who, in this episode, gives us a lesson on the history of vacation rentals, he gives an unfiltered opinion of where the industry currently stands, and he gives insight about where he thinks the industry is headed. It is a fast paced and takeaway filled edition of Sarah and T from one of the true visionaries in the vacation rental world. Find out why he thinks VRMA is missing the boat, why small local rental mana...
2019-11-1842 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 58 - Ben Edwards, Are you Making a Meaningful Profit on your Company?!Send us a textThis week our two podcasting Vacation Rental Managers interview Ben Edwards of Weatherby Consulting and various vacation rental companies around the country. Ben owns and operates vacation rental companies as well as helps v.r. owners with accounting challenges. He also has assisted hundreds of v.r. owners on the purchase or sale of their company. He says there is one thing that you need to do when running a successful vacation rental company, and today he reveals that on this episode. Find out the sage advice his father gave him when he went...
2019-11-0439 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 57 - 2019 VRMA International Conference Takeaways with Sarah and TSend us a textFor the 3rd consecutive year Sarah and T have done one of the final sessions at the VRMA International Conference, and today's episode is this year's edition. Hear from 35 different vacation rental managers who provide their one big takeaway from the annual conference that they will put into action to improve their business. This is great content and it is provided by you - our listeners! Thank you for coming to the session and thank you for listening! In the Rapid Fire segment hear from one of our biggest supporters - Robin Craigen of M...
2019-10-2145 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 56 - Angie Leone defines the concept of Giving Back!Send us a textThis is a great episode of Sarah and T. Meet Angie Leone of Hawaii who has tied her company's success into sharing with those less fortunate. Find out how she gives on the local, national, and international level, learn how she has 60 children, and figure out what you can do better in your social efforts. A truly moving episode.Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Interc...
2019-10-0734 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 55 - Travis Wilburn The Charlottesville EntrepreneurSend us a textMeet Travis Wilburn of Stay Charlottesville and Blue Cedar Partners of Charlottesville, Virginia in this episode. Travis is a very bright, young, and energetic entrepreneur who is full of new and fresh ideas that are working. Hear how he is creating an organic spider web of services for his guests, how he and Charlottesville recovered from a devastating public relations nightmare, and listen closely to learn how he spells Monticello. In the news segment the guest and hosts comment on a new television show on CNBC you should take a look at.F...
2019-09-2337 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 54 - C.J. Stamm, The Blue Ridge BBQ MasterSend us a textIn this week's episode Sarah and T interview C.J. Stamm, III from Southern Comfort Cabin Rentals in Blue Ridge, Georgia. C.J. is an innovative manager who is incorporating remote management, purpose built housing and bringing together other area businesses to create a festival to boost business in the area's slow time. Listen to this vacation rental manager talk about the importance of being good to yourself, and always pushing forward. In the news segment find out about The Blue Ridge Blue and BBQ Festival being held next weekend.Find all...
2019-09-0935 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 53 - Technology Tools, Tidbits, and Tips. The Skinny on Tech from Sarah and TSend us a textIn this much anticipated episode Sarah and Tim talk about technology tools that are available to rental managers and how to choose the right tools and toys for your company. There are a lot of options out there with items that will help you run your company in a variety of ways. Tim and Sarah give you a rundown about how to evaluate the companies. Everything from Software, to electronic locks, maintenance and housekeeping tools, and even website providers are discussed in this much requested episode.In the news segment Sarah and T t...
2019-08-2643 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 52 - The Data and Revenue Management Conference ReportSend us a textIn this week's episode, Sarah and T put a wrap up on the recent Data and Revenue Management Conference that was held in Atlanta by VRM Intel. This conference, which was sold out, was one of the most talked about conferences in recent memory as hundreds of rental managers from around the world gathered to talk about terminology, statistics, and what we can do to ensure Vacation Rentals are on the same level with Hotels and Motels when it comes to getting the most dollars for every available night. Tim was at the co...
2019-08-1345 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 51 - Vince Perez - From 100% dependence on OTA's to Zero percent.Send us a textIn this week's episode Sarah and T speak to Vince Perez of Santa Cruz, California who has gone from 100% dependence on OTA's to 0%. He did it by purposefully working on building his brand. Listen to Vince's strategic execution of a plan that gave him complete independence from 3rd party sites.In the news segment we speak about two initial public stock offerings, and HomeAway announcing they will be sunsetting their software produce V.12Find all of Sarah and T's content at www.sarahandt.com You can also follow thi...
2019-07-2939 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 50 - Front Line Employees explain how you can be better!Send us a textThis week's episode of Sarah and T is a monumental edition. It is episode #50! This week the tables have been turned so that a couple of key staff members are interviewed so our hosts can see what they see in what it takes to run a successful vacation rental business. Take a listen and get some great tips from folks on the front line. Amy Raegner and Sarah Moss are the two stars on this edition! In the news segment the group talks about the importance to be kind and supportive of each...
2019-07-1534 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 49 - 10...No, make that 11 Reasons why Owners Will Leave you.Send us a textIn this episode our professional vacation rental managers dive head first into an area many of us would like to ignore - why owners may leave you. Yes, it is a sad fact that some of our property owners are not always happy with our services. Sarah and T outline 10 areas that may be hot points for owners, but by the end of the podcast they come up with an 11th reason. This is a good listen.In the news segment they talk about two upcoming professional development seminars that you will wan...
2019-07-0137 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 48 - 11 Must have amenities you should have in your propertiesSend us a textIn this week's episode Sarah and T talk about a recent poll that was conducted among travelers that named their top amenities. What does your top list look like? Sarah and T have come up with their own "Top 11" Amenities and they discuss the pros and cons of each of them here. They even may add some before this episode is over!In the news segment they discuss new fees that are being rolled out to property managers by 3rd party websites.Find all of Sarah and T's content at www...
2019-06-1737 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 47 - Creating an Effective Partnership with REALTORSSend us a textWe all deal with properties being listed for sale and then selling. In this episode Sarah and T take on the idea of creating a great partnership with your local sales agents that is beneficial to both you and the agent. 7 great points to put into action to make a more productive relationship that helps everyone! In the news segment Tim and Sarah discuss the onslaught of recruitment pieces your property owners are seeing on a daily basis and what you need to do to respond. This is a very helpful and takeaway fill...
2019-06-0340 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 46 - Sharon Walker - Texas Vacation Rental Manager!Send us a textIn this episode of Sarah and T our two hosts interview Sharon Walker of Walker Luxury Vacation Rentals in Austin, Texas. You may remember Sharon from the VRMA Takeaways episode when she played "Rapid Fire" with us and she was quite entertaining. In this episode Sarah and Tim find out more about the "city" vacation rentals, and what it takes to deliver luxury to discerning guests. Sharon also plays rapid fire with us again in her unique and entertaining style, and in the news segment, we hear about Marriott's entry into Vacation Rentals....
2019-05-2032 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 45 - Matt Landau The star of Vacation RentalsSend us a textIn this week's episode Sarah and T interview Matt Landau. One of the most prominent faces and voices in the vacation rental business Whether it is his podcast (Unlocked), his television show (The Vacation Rental Show previously known as A Sense of Place), his various public speaking events, or his wildly successful website (VRMB.com), Matt has become the standard bearer for many operators in the vacation rental business. He has 15,000 followers on his weekly vacation rental blog, and he has more than 800 subscribers to his "Inner Circle" where he delivers special cont...
2019-05-0645 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 44 - Durk Johnson - Vacation Rental Housekeeping Part 2 - All About LaundrySend us a textIn this episode of Sarah and T our two fearless Vacation Rental Professionals continue their informative interview with Durk Johnson, Executive Director of the Vacation Rental Housekeeping Professionals. In our last episode we focused on housekeeping issues and how to overcome them, and this week we focus on laundry issues.Durk is an expert on Laundry operations and gives us several nuggets as we contemplate the pros and cons of starting our own laundry service - it's not for everyone particularly those that don't know what a titration report is.We...
2019-04-2231 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 43 - Mr. Clean - Durk Johnson challenges us on cleaning in Vacation RentalsSend us a textIn this week's episode Sarah and T talk to "Mr. Clean." Also known as Durk Johnson, Executive Director of the Vacation Rental Housekeeping Professionals who talks to our dynamic duo about 'THE" most important aspect of the vacation rental experience - Cleaning. Durk knows his stuff and he talks about things like Standard Property Appearance Standards, explaining different Cleaning Levels, and managing owner expectations.This is one of the biggest episodes in terms of take aways so please be ready to write down things you can put into practice in your every da...
2019-04-0833 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 42 - Would You Do That To Your Mother?Send us a textIn this episode of Sarah and T our two experience filled rental managers talk about four aspects of dealing with your guests and ask "Would you do that to your mother?!" We all get busy in this business and we don't always think about how our processes and policies may negatively effect your guests. This episode focuses on four very important touch points you have with your guests and we hold up the mirror about what we are really saying to our guests. Great content and great takeaways abound in this episode. In the n...
2019-03-2540 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 41 Onboarding Owners Properly!Send us a textSarah and T have onboarded hundreds of vacation rental owners over the history of their careers. In this episode, find out the 12 areas they think are most important to ensure success on getting that new property on board to your rental program. Do you allow Fido to sit on the couch (please say no!), what about owner use time, how do you handle work orders or any of the myriad of issues that come up with owning a vacation rental property. Sarah and T hit all of them head on in this episode. In t...
2019-03-1143 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 40 - A chat with Simon Lehmann, global travel industry consultantSend us a textSarah and T take on another guest that is famous for wearing red shoes this week - Simon Lehman, former President of Phocuswright (leading travel research firm), and currently serves on the board of directors of Booking Pal, Rented.com, Properly, Vacasa Europe. He also was formerly on the board of directors of HomeAway, Inntopia, and was the CEO of Interhome - the largest vacation rental organization in the world (at the time). More recently he is the founder of AJL Consulting (find out why it is named that on this episode) whe...
2019-02-2531 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 39 - Netflix Famous. "Stay Here" co-host Peter Lorimer is interviewed by Sarah and TSend us a textSarah and T go Hollywood in this episode of The Professional Vacation Rental Manager's Podcast as they interview the co-host of the wildly popular original Netflix series "Stay Here" Peter Lorimer. Peter talks about his unique background as a world famous club D.J., his highly successful career as a Los Angeles real estate broker, and of course his Vacation Rental rehab show on Netflix that he co-hosts with Genevieve Gorder. This episode is loaded with new takeaways. In the news segment, AirBnB's move to acquire "Hotel Tonight" is discussed. Find all...
2019-02-1142 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 38 Listener's Questions are Answered!Send us a textOn this edition of Sarah and T - The professional vacation rental manager's podcast our two hosts tackle your questions. Find out what they think is the hottest trend in the industry, how to become involved when regulations hit your area, and what sort of fee structure you should have in place in your business. In the news segment Sarah and T discuss the new HomeAway Trends report, and encourage their listeners to get involved with #bookdirect day (February 6th). Find all of Sarah and T's content at www.sarahandt.com ...
2019-01-2435 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 37 - Reviewing 2018 and Predictions for 2019Send us a textSarah and T start a new chapter in their podcast today as they begin the 2019 podcasting season. The professional vacation rental manager's podcast will be having some changes coming your way this year, but you need to listen all the way to the end to find out what the big news is!In this episode Sarah and T review 2018's predictions to see how they did, discuss the 25 episodes that they published in the past year, and then boldly make predictions for what will happen in the vacation rental business in 2019.Y...
2019-01-0735 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 36 - Steve Milo - The Watchdog of the Vacation Rental IndustrySend us a textSarah and Tim bring 2018 to a close with an outstanding interview with one of the most recognizable Vacation Rental Managers around. Steve Milo of V-Trips is a self made icon in the Vacation Rental Industry and on today's episode he talks about self funded acquisitions, purpose built properties specifically for vacation rentals, and of course his withering analysis of On Line Travel Agents like HomeAway, Trip Advisor, and others. Find out what Steve thinks about a variety of topics in today's episode and why he feels it is important to him to speak up...
2018-12-1745 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 35 - Amy Hinote of VRM Intel Shares Industy Strengths and WeaknessesSend us a textIn this episode our two hosts interview Amy Hinote of VRM Intel. The premiere source of news and information in the vacation rental industry. Amy shares her thoughts on the recent VRMA Conference, how Vacation Rental Managers are all doing the wrong thing when it comes to analyzing their business, and she provides some breaking news about what the future of her business looks like. There is also a lightning round where Amy reveals her desire to be a lead guitarist in a rock and roll band, and her devotion to Edie Brickell.
2018-11-2632 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 34 - VRMA/VRHP International Conference TakeawaysSend us a textSarah and Tim are on the road this week as they attended the International Conference of the Vacation Rental Management Association and The Vacation Rental Housekeeping Professionals in Las Vegas, NV. This episode is a recording of the session "Takeaways with Sarah and T" from the conference where attendees came to this session to share the one big thing they are taking home from the conference. Listen to 34 People give their top tidbit from the conference, and hear super fan Sharon Walker of Austin, TX play rapid fire with the hosts.Fi...
2018-11-0843 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 33 John DiJulius - Delivering World Class Customer ServiceSend us a textToday Sarah and Tim talk to Keynote Speaker, Best Selling Author, and International Customer Service consultant John DiJulius. John has been a keynote speaker at VRMA twice, and is the main attraction each year at the "Secret Service Summit." In short, he knows his stuff and he shares it with us in this episode. Hear about 5 keys to making a good hire, what the FORD method is, and why he thought his mother owned his elementary school, and why he did not play shortstop for the Cleveland Indians. This is an episode you d...
2018-10-1039 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 32 Talking Reservation Sales with Doug KennedySend us a textIn this episode our two professional vacation rental managers talk to one of the icons in vacation rentals and one of the keynote speakers at the upcoming VRMA conference. Doug Kennedy is a reseravations sales trainer with some of the largest hotel chains in the world as his clients, but he holds a special spot for vacation rentals and the connection it takes to be a successful vacation rental reservations agent. Listen to find some great tips on making connections, on how to measure success, and what makes a fantastic agent. In the...
2018-09-2433 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 31 The Refund Wars - Dealing with Guest Compensation IssuesSend us a textOur two fearless vacation rental managers tackle a big subject head on today - the matter of compensation for a guest when there is some sort of dissatisfaction. It is a tough topic, but we hope you can get some great takeaways from their experience and processes. Also find out Tim's guilty pleasure when it comes to Broadway shows, and in the news segment HomeAway announces a rollback on a controversial policy with rental managers!Find all of Sarah and T's content at www.sarahandt.com You can also follow...
2018-09-0847 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 30 Why be 1 of 600 when you can be with Toby? Tech vs. Touch in Vacation RentalsSend us a textIn this Episode our two intrepid vacation rental managers interview Toby Babich of Breckenridge Resort Managers who has formed his company around making sure his employees feel valued, which in turn translates into his guests getting outstanding service. Listen to this VRMA board member, community leader, and mayor of his town puts his personality into his business. In the rapid fire round we hear about Kool and The Gang, and in the News Segment there is big news from the North Carolina Real Estate CommissionFind all of Sarah and T's...
2018-08-1732 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 29 Oh Canada! Vacation Rental Challenges in QuebecSend us a textIn this episode with Sarah and T our two professional vacation rental managers interview Yoan and Gaelle of Tavata Chalets in Quebec. A French speaking couple who have practically invented the vacation rental industry in their area of the world. Hear about managing properties 6 hours away, dealing with government inspectors, and vacation rental owners who have to have the industry explained to them. In the news segment they talk about bed bugs and what to do if you get them in one of your properties. C'est vraiment un épisode unique et nous pensons q...
2018-07-3033 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 28 The Rapid Fire EpisodeSend us a textOne of the most popular segments of Sarah and T is their off beat segment known as "Rapid Fire." This episode is a tribute to that segment as Sarah and Tim fire questions back and forth at each other in this funny, and very revealing episode about our two hosts. Find out why Tim is obsessed with returning e-mail messages, and who is Sarah's all time favorite sports hero among other things in this fast paced episode.Find all of Sarah and T's content at www.sarahandt.com You can...
2018-07-1126 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 27 Why are We Doing That? Looking at your Business and Getting Proactive - Claire ReiswergSend us a textTim and Sarah talk to Claire Reiswerg of Sand N Sea Properties in Galveston, Texas who is one of the most innovative and involved vacation rental management company owners in the country. Learn why she is so passionate about being involved in regulatory process, and learn why she asks why so much around her company. Claire is truly a change agent and Tim/Sarah share a great interview with her on this podcast. Also find out what NBA Basketball has to do with sanity for Claire in the rapid fire segment, and Sarah...
2018-06-2134 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 26 To Sell or Not to Sell - An Interview with Miller Hawkins of Booe RealtySend us a textIn this episode with Sarah and T our two professional vacation rental managers interview Miller Hawkins of Booe Realty in Myrtle Beach, SC. Miller recently went through the process of deciding whether to sell his business to a large national organization. Listen to Miller's detailed explanation of the process and the challenges he dealt with in deciding whether to cash in or not and how it changed him and his company. In the rapid fire round discover what petroleum engineering has to do with vacation rentals, what a red raider is and the...
2018-06-0430 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 25 No More HomeAway - A talk with Michelle Hodges of Meyer Vacation RentalsSend us a textIn this week's Episode Sarah and Tim are joined by Michelle Hodges of Meyer Vacation Rentals in Gulf Shores, Alabama who recently rocked the entire vacation rental world by dropping all of their listings on HomeAway. Listen to Michelle as she explains making purposeful decisions, planning for success, explains what #meyerinspired is, and the challenges of managing a 1,500 property rental program to great success. In "Rapid Fire" find out why Michelle hates job interviews, and in their weekly news segment Michelle gives a front line perspective on vacation rental restrictions in Orange Beach...
2018-05-2134 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 24 Delivering Quality in Vacation Rentals - A talk with Clark TwiddySend us a textIn this episode Sarah and Tim interview Clark Twiddy of Twiddy and Company from the Outer Banks of North Carolina. Twiddy is well known as one of the largest vacation rental companies in the country, but also one of the highest quality operations around. Listen in as Tim and Sarah try to find the secrets of being the best!. Also Clark participates in the Rapid Fire Round of questions, and in Not So Hot off the Press the trio talks about Summer 2018Find all of Sarah and T's content at www...
2018-05-0633 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 23 Talking Owner Acquisitions with Peter Reeburgh of Summit Cove LodgingSend us a textIn this episode Sarah and Tim interview Peter Reeburgh of Summit Cove Lodging in Keystone Colorado. A former NASA Engineer Peter reveals some of his problem solving skills in approaching the management of vacation rentals and in his very effective owner acquisition strategies. There are a lot of takeaways in this fast paced interview with one of the industry's best. Also the lightning round reveals a fear of bugs and in the news Peter talks about the advantage of having a virtual manager in your marketplaceFind all of Sarah and...
2018-04-2631 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 22 Sea To Desert? An Interview with the owners of Book My VacaySend us a textSarah and Tim are changing their format as they are starting on a cycle of interviewing another vacation rental company owner for their podcast. In the first Interview episode Tim and Sarah Interview Elizabeth Shapiro and Michael Pedenko co-founders of Book My Vacay in Scottsdale, Arizona. Take a listen as Sarah and Tim learn about the challenges of managing a vacation rental firm in a metropolitan area. Be sure to listen to the "lightning round" as well at the end of the podcast. Another new feature of the podcastFind all...
2018-04-1624 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 21 The Fiscal Four - The Budgeting EpisodeSend us a textIn the 3rd part of the trio of episodes on fiscal management of your company Sarah and Tim dive head first into the topic of budgeting. How to do it, what to do, and whom to involve in the process. Take a listen to two of the top experts in Vacation Rentals talk about setting your company up for success. Also in their weekly news segment they discuss HomeAway's recent contract renewal process with their "trusted partners." Sarah and Tim also have a big announcement at the end about a format change for...
2018-04-0633 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 20 Squeezing 10% more Profit from your Company's IncomeSend us a textIn this Episode of Sea To Ski Sarah and Tim tackle the Income side of your business and how you can squeeze 10% more profit from the income side of your Profit and Loss statement. This is the 2nd part of a 3 part episode and our two professional vacation rental managers dive deep into the inner workings of the income side of the company ledger. Also on their news segment they discuss two upcoming educational sessions that are being offered by VRMA. Find all of Sarah and T's content at www.sarahandt.c...
2018-03-2234 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 19 Squeezing 10% More Profit by Watching ExpensesSend us a textThis is the first of a 3 part episode on how you can find 10% more profit in your company. In this episode Sarah and Tim look at expenses and give you 10 (or is it 11) ideas of where to look on the expense side of your company to help your bottom line. Also in their weekly news segment they put a challenge out to the listeners to help a young lady in Texas.Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram...
2018-03-1233 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 18 Fueling the Engine that Runs Your Company - Reservations!Send us a textIn this episode Sarah and Tim cover the cornerstone of any professional vacation rental manager's company. Whether you call them reservations sales agents, reservationists, vacation specialists, vacation planners or something else they are the folks that make your company run. Discover 5 foundations that help make your reservations team a success. Also in Not So Hot Off The Press, But Definitely Happening Sarah and Tim describe a survey they want you to participate in to get a picture of what is happening in the industry regarding 3rd party on-line travel agenciesFind...
2018-02-2733 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 17 The Blogging Episode!Send us a textIn this episode of Sarah and T our two intrepid professional vacation rental managers dive into the blogosphere (yes that is a word) and help you overcome the challenge of starting your own blog (and maintaining it). With special thanks to Brandon Sauls of ICND Tim and Sarah give you several key takeaways to help you succeed in blogging. This will also help you with your web site rankings, and give you another opportunity at OTA indepence as well. Take a listen and let them have your feedback on this topic!....
2018-02-1728 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 16 Hiring Winners - Not Whiners. The Hiring Episode!Send us a textOne of the most difficult things in the Vacation Rental business is to hire the right people for the right jobs. In this episode Sarah and Tim talk about key points in putting together a hiring plan that will fill your team with winners and not whiners. These points will help you make sure you have the right people on your team bus, so you can them in the right seats. Also in this episode Tim gets in trouble with the Employment Security Commission and this week's news segment focuses on major changes...
2018-02-0632 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 15 The Decor Episode! (Part 2)Send us a textThis is the exciting conclusion to the episode that was so big it could not be contained by just one episode! Listen in on this episode to get the final tips needed to address décor in your vacation rental properties. Sarah and Tim address 4 specific steps to consider when taking on the meaty subject of your vacation rental properties' décor. A critical factor in the success of any vacation rental property. Also recent announcements by two premiere vacation rental professionals are discussed in the weekly "Not So Hot Off The Press, bu...
2018-01-2931 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 14 The Decor Episode! (Part 1)Send us a textThis is the much anticipated episode of Sarah and T the duo focuses on décor of vacation rentals. Are you like Tim and think good enough is good enough, or are you more of a like mind with Sarah (or should we say Joanna Gaines) who thinks it is incumbent on Vacation Rental Mangers to be the décor police and ensure your owner's properties are up to date? Both sides will get their due in this episode (although we are more of a Sarah fan on this one). This is part one...
2018-01-2533 minThe Vacation Rental Manager's Podcast with Sarah and TEpisode 13 The Mystery Shopper Episode - "She said whaaat?"Send us a textIn this first Episode of season 2 Tim and Sarah discuss the concept of using a Mystery Shopper to rate the experience your guests may have in staying at your vacation rental company. Whether you use your old college roommate, a professional peer, or a professional shopping service there are pros and cons to each and they discuss it here. Also, in the weekly news segment they discuss more regulations and restrictions taking place around the country in the vacation rental industryFind all of Sarah and T's content at www.sarahandt...
2018-01-1534 minThe Vacation Rental Manager's Podcast with Sarah and TThe Crystal Ball Episode -2018 Predictions!Send us a textIn this final episode of season 1, Tim and Sarah touch on what was good in 2017 and they boldly make predictions for 2018. Will they be on the button with their prognostications or will they swing and miss on their home run swings?
Also, Google entering vacation rentals is discussed in their weekly news segment.Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData...
2017-12-3135 minThe Vacation Rental Manager's Podcast with Sarah and TWhat Gets Measured - Gets Treasured. Vacation Rental MetricsSend us a textIn this episode Sarah and Tim talk about key measurements they use to keep track of their vacation rental businesses. Listen to find out what things you can measure in your every day business that will help you ensure your ship is on the right track, or what corrections you need to make to sail in the right direction. Also, HomeAway's "off line booking fee" is discussed and Tim serenades Sarah with his version of the 12 days of Christmas. Find all of Sarah and T's content at www.sarahandt.com You can...
2017-12-2143 minThe Vacation Rental Manager's Podcast with Sarah and TSold! How Not to be Left Out in the Cold. - Episode 10Send us a textHave you ever experienced one of your vacation rental properties being sold? In this episode Sarah and Tim explore the sometimes dicey process of when a property in your rental program sells to a new owner. Lots of takeaways here for the vacation rental manager.
Also Vacation Rental Housekeeping Professionals Association Executive Officer Durk Johnson is interviewed in our Not So Hot off the Presses, but Definitely Happening feature.Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In
2017-12-1035 minThe Vacation Rental Manager's Podcast with Sarah and THow to Wow your guests - Episode 9Send us a textWe have addressed "wowing" your guests in previous episodes. In this edition of Sea To Ski with Sarah and T our two professional vacation rental managers explore 4 specific strategies of "How to Wow." Take a listen, and give us your feedback about how to do it even better!
Also in their Not So Hot off of the Presses, but Definitely Happening segment Amy Hinote of VRM Intel is interviewed about what is happening in the industry.Find all of Sarah and T's content at www.sarahandt.com You can also follow this...
2017-11-3038 minThe Vacation Rental Manager's Podcast with Sarah and T10 Keys to Housekeeping aka The Uber Episode - Episode 8Send us a textIn this Episode Sarah and Tim become the first vacation rental managers to do a podcast from the back of an Uber! 10 Keys to Housekeeping - Making sure your back of the house keeps you out of the doghouse is an entertaining and hard look at one of the keys to success in the vacation rental business -- Housekeeping! Take a listen and share these key takeaways today!Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In ...
2017-11-1327 minThe Vacation Rental Manager's Podcast with Sarah and TTakeaways from the VRMA Conference - Episode 7Send us a textOur two intrepid vacation rental managers complete their promise to provide a podcast from the VRMA National Conference where technical difficulties derailed their initial effort.
In this episode Sarah and Tim give us at least 20 takeaways from various individuals that attended the VRMA Conference in Orlando.
Lots of great content!!!Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.com
2017-11-0629 minThe Vacation Rental Manager's Podcast with Sarah and TMaking Lemonade out of Lemons at VRMA - Episode 6Send us a textEpisode 6 of Sea to Ski with Sarah and T was to be a recording of their session at the VRMA National Conference in Orlando, FL. Unfortunately some technical difficulties with the audio company occurred, and our two vacation rental manager's were forced to adapt.
In this episode Tim and Sarah share some of their takeaways from the VRMA conference and conduct interviews with Mike Harrington (VRMA President), Mike Copps (VRMA Executive Director) and Ben Edwards (Fomer VRMA President and consultant on buying and selling of V.R. businesses).
Find all of Sarah and...
2017-10-2734 minThe Vacation Rental Manager's Podcast with Sarah and T7 Ways to Ensure you Know What the Face of Your Company Looks LikeSend us a textSo who is the face of your company? Is it you? That answer is an emphatic NO! In this episode of Sea To Ski With Sarah and T listen to some experience in action about delivering on the mission of the company. Training of your front line maintenance and housekeeping professionals is critical to your success and you will hear why in this entertaining and humorous edition of the Professional Vacation Rental Manager's PodcastFind all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on...
2017-10-1135 min