Shows
Illuminating Information - Embracing Corporate KnowledgeDelivering Content Management Solutions: A Mindbreeze and Fishbowl PartnershipIn Episode 10, we meet with Tim Gruidl, the president and founder of Fishbowl Solutions, a Mindbreeze Partner.As the president and founder of Fishbowl Solutions, Tim has been the driving force behind its success since 1999. Tim’s expertise in delivering content management solutions, passion for technology, and genuine commitment to customers and partners have paved the way for the company’s growth and innovation. Fishbowl creates packaged software and develops custom solutions using the latest Oracle, Google, Mindbreeze, and PTC technologies.Tim joins us and gives us a fantastic overview of the Mindbreeze and Fishbowl Partne...
2023-10-1307 min
Partner PerspectivesECHO empowers its customer experience with Oracle Digital Assistant and Fishbowl SolutionsThis week, we’ll chat with Tim Gruidl, president of Fishbowl Solutions, about how he partnered with power tool manufacturer, ECHO-USA, to improve their live chat, leading to an overall improvement in customer experience. Last year, as more people were working from home and wanted to look out of their windows to see well-manicured yards, ECHO’s customer load increased by more than 300%. This increased volume meant that getting to a human agent was problematic. Yet, the company’s live chat support channel was underutilized. With the help of Fishbowl Solutions, ECHO implemented Oracle Digital Assistant, integrating it with the co...
2022-05-2413 min