Shows
the Hello Hair Pro podcastSelf-Awareness [EP:191]Send us a textSelf-Awareness: The Key to Personal and Professional GrowthIn this solo episode, Todd explores the critical topic of self-awareness and its impact on both personal and professional life. Todd opens with a light-hearted take on family bonding over NBA basketball, underscoring the importance of real-life connections in an increasingly digital world.He discusses the influence of ego, social media pressures, and living in echo chambers on one’s ability to self-assess accurately. Todd also shares personal anecdotes from the hair industry and his expe...2025-05-0532 minthe Hello Hair Pro podcastStudying CEOs [EP:190]Send us a textTransformative Leadership Insights: Lessons from Starbucks and Chili's CEOsIn this episode, hosts Jen and Todd kick off their discussion with engaging opening takes on the importance of self-care and effective leadership qualities.Jen discusses her career in the hair industry and the crucial role of self-care in achieving longevity in the profession. Todd shares a surprising statistic about American-made clothing and suggests that great leaders inspire those around them. The hosts delve into lessons from the CEOs of Starbucks and Chili's, highlighting ho...2025-04-2836 minthe Hello Hair Pro podcastSalon Success: Retaining Staff and Clients [EP:187]Send us a textAddressing Salon Challenges: Why You Might Be Losing Staff, Renters, and ClientsIn this episode, Jen and Todd delve into the pressing issues that might be causing salons to lose staff, renters, and clients. They analyze the root causes from three distinctive angles: staffing issues in commission salons, booth renter challenges, and client retention problems. This episode covers everything from the impact of poor leadership and lack of growth opportunities to the growing expectation of marketing support for renters and the importance of delivering a hi...2025-04-0742 minthe Hello Hair Pro podcastBuilding a Thriving Salon: Strategies and Tips [EP:185]Send us a textBuilding a Culture of Excellence: In-House Education and Innovation at Hello Hair Co.In this episode, Jen and Todd discuss the importance of continual education and innovation in their salon, Hello Hair Co. The conversation turns to strategies to keep their staff engaged and their services top-notch. They discuss the detailed planning and execution of their educational programs, including classes on blow-drying, hair extensions, and updos. They highlight the value of including staff in decision-making and leadership roles to foster a strong team culture. Ad...2025-03-2435 minthe Hello Hair Pro podcastOvercoming Salon Challenges [EP:183]Send us a textNavigating Salon Ownership: Tackling Staff Issues, Price Setting, and Maintaining ProfessionalismIn this episode, Jen and Todd dive into various topics for salon owners and hair professionals. The hosts discuss building a fully staffed salon, setting appropriate service prices regardless of location, and the importance of systems in a business. The episode also covers handling staff disagreements professionally, the false economy of offering heavy discounts to new clients, and more.Jen and Todd emphasize the importance of focusing on client experience, maintaining professionalism, and methodically gr...2025-03-1042 minthe Hello Hair Pro podcastAnswering Some Industry Questions [EP:182]Send us a textSolo Episode (I'm alone!): Answering Some Common Salon Business QuestionsIn this episode, Todd addresses various topics related to running a salon business.Todd reacts to some common questions from social media posts. Topics covered include the elusive 'best salon software,' hitting a million-dollar revenue mark, the reality of fully staffed salons, misconceptions about booth renting, and thoughts on implementing membership models. Todd offers blunt but insightful advice from personal experience to help salon owners navigate their business challenges effectively.00:00 Introduction and Ep...2025-03-0319 minthe Hello Hair Pro podcastAccelerate Career Growth, Speeding Up Success [EP:180]Send us a textAccelerate Your Growth: Speed, Systems, and Smart StrategiesIn this episode, Jen and Todd discuss actionable strategies to accelerate your progress in business ownership and personal career growth. They emphasize the importance of speed, mentorship, taking risks, and creating effective systems. Tips for business owners include investing in mentorship, efficient systems, and good education. Employees are advised to practice new skills immediately, organize their workflow, and invest in quality tools. Jen and Todd also highlight the significance of building a network of like-minded prof...2025-02-1743 minthe Hello Hair Pro podcastEffective One-on-One Meetings Follow Up [EP:178]Send us a textMaximizing Workplace Efficiency & Emotional Intelligence Through Effective MeetingsIn this episode, Todd and Jen discuss a follow-up to their recent meetings, detailing the successes and areas for improvement in their salon's operations.They share insights on maintaining workplace cleanliness, addressing staff concerns, and the importance of coming from a place of helping others. Todd and Jen emphasize the value of regular, productive meetings with structured questions to evaluate and enhance team performance. They highlight the significance of understanding and embodying the company's mission, vi...2025-02-0331 minthe Hello Hair Pro podcastAvoid Wasting Time: Effective One-on-One Meetings [EP:177]Send us a textEffective One-on-One (and Two-on-One Meetings): Tips and StrategiesIn this episode, Jen and Todd discuss the importance and strategies of conducting effective one-on-one and two-on-one meetings with staff. They share insights on preparing for meetings, setting the right tone, focusing on core values and goals, and maintaining open communication with employees. The conversation also touches upon addressing constructive criticism with empathy, using metrics and KPIs for evaluations, and the essential role of leadership in fostering a positive work environment. Jen and Todd provide pra...2025-01-2730 minthe Hello Hair Pro podcastWhat Cosmetology School Won't Teach You [EP:176]Send us a textResilience, Breaks, and Business Lessons for Salon OwnersIn this episode, Jen and Todd discuss the importance of resilience and taking breaks in the face of life's challenges. Jen shares her recent hiatus and the need to prioritize personal well-being. They also delve into business strategies, prioritizing client service over awards and accolades. The episode addresses criticisms of cosmetology schools and emphasizes personal accountability in business education. Jen and Todd provide insights into genuine client engagement and highlight the value of learning from vari...2025-01-2027 minthe Hello Hair Pro podcastResilience in Chaotic Times [EP:175]Send us a textRolling with the Punches: Navigating Life's Unexpected ChallengesIn this solo episode, Todd discusses the importance of adaptability and resilience in life and business. He shares personal experiences of dealing with unexpected family emergencies and how these situations affect his recording schedule. Todd emphasizes the value of staying calm, the power of mentorship, and the necessity of having a supportive team. He also talks about the practice of taking a pause before reacting to negative feedback and the significance of having a network of reliable pro...2025-01-1317 minthe Hello Hair Pro podcastSetting Up Your Business for the New Year Pt.2 [EP:174]Send us a textNavigating Curveballs & Planning Your New Year, Part 2In this solo episode, kicking off the first podcast of 2025, Todd discusses the importance of flexibility and preparation in personal and business life. He shares personal anecdotes about unexpected challenges, such as dealing with a power outage and technical issues while traveling, to emphasize the need to adapt to surprises. Todd then focuses on essential new-year planning strategies, covering team dynamics, marketing, financial planning, and personal growth. He underscores the significance of having a robust emergency plan, setting rea...2025-01-0627 minthe Hello Hair Pro podcastSetting Up Your Business for the New Year Pt.1 [EP:173]Send us a textPlanning for Success: Reflecting on Setting New Business GoalsIn this episode, Jen and Todd welcome listeners back after the holidays and explore the importance of business reflection and planning for the new year. Key topics include setting SMART goals, partnering with the right accountant, and refining client experiences both in-salon and online. Jen and Todd also stress the value of simplifying service menus and the benefits of planning for the year ahead to capitalize on business growth opportunities. Tune in for essential t...2024-12-3033 minthe Hello Hair Pro podcastChristian Gaytan [EP:169]Send us a textNavigating the World of Haircutting Education with Christian GaytanIn this episode, join hosts Jen and Todd as they catch up with special guest Christian Gaytan, a seasoned hair professional and educator. Christian shares his journey from discovering his passion for haircutting to becoming an independent educator. Listeners will gain insights into the importance of simplifying education, the challenges of going independent, and how to maintain tunnel vision for success.With stories from behind the chair and tips for aspiring educators, this conversation...2024-12-0254 minthe Hello Hair Pro podcastEnd the Salon Slump [EP:167]Send us a textBusiness Growth Strategies: Avoid Discounts and Focus on ValueJen and Todd discuss common complaints about slow business periods and share strategies for maintaining and growing your salon business. They discuss personal experiences and emphasize the importance of consistent efforts like SEO, online booking, and expanding staff. They caution against discounts and suggest leveraging current clientele for growth. Practical tips include maintaining a strong online presence and delivering the best experience possible. Todd also highlights the benefits of joining his newsletter...2024-11-1835 minthe Hello Hair Pro podcastHoliday Survival for Salons [EP:165]Send us a textHoliday Prep and Team Support Tips: Business Insights from Jen and ToddIn this episode, Jen and Todd discuss the importance of planning and preparation as the holiday season approaches. They share insights about managing inventory, working with a reliable support team, maximizing business performance, and managing personal health to stay efficient. Jen emphasizes ordering extra supplies to avoid disruptions, while Todd advises on efficient social media and marketing strategies. They also highlight the significance of having a solid financial plan and providing a secure wor...2024-11-0424 minthe Hello Hair Pro podcastAshley Enciso [EP:164]Send us a textAshley’s Journey: Leadership, Resilience, and Thriving in the Beauty IndustryIn this episode, we chat with Ashley Enciso and discover her journey as a salon owner and hairstylist, sharing the highs and lows she's navigated in the beauty industry. From handling unexpected crises to building a resilient and supportive work environment, we discuss the importance of leadership and problem-solving under pressure. Ashley reflects on her early challenges, from renting a chair fresh out of school to finding the right fit in different salons and th...2024-10-2853 minthe Hello Hair Pro podcastLeading Modern Hair Pros [EP:163]Send us a textLeadership and Modern Strategies in Salon ManagementIn this episode, Jen and Todd explore the multifaceted challenges and strategies in the salon industry. They begin by discussing the personal and emotional aspects of parenting related to a sixth-grade trip and transition into the importance of leadership and personalized education in professional settings. There's an emphasis on providing flexible schedules and maintaining work-life balance, particularly during the holiday season. They delve into the role of technology in enhancing salon operations, including software to improve efficiency and eco...2024-10-2139 minthe Hello Hair Pro podcastProductive Hair Education [EP:162]Send us a textNavigating the Chaos: Renovations, Education, and Personal GrowthIn this episode, Jen and Todd navigate the chaos of home renovations while focusing on personal and professional growth. They discuss the importance of patience and adaptability as they live on one floor with their family and dog due to an in-progress flooring project. Transitioning to education, they recount their recent experience attending and assisting a cutting class with DJ Muldoon, highlighting the value of quality over popularity in educational courses. The conversation delves into the significance of...2024-10-1426 minthe Hello Hair Pro podcastBuilding a Winning Culture [EP:161]Send us a textNavigating Business Highs and Lows: Lessons in Leadership and GrowthIn this episode, Jen and Todd delve into the complexities of managing a business, emphasizing the importance of embracing both the highs and lows. They discuss the significance of starting conversations without overthinking potential outcomes and advocating for proactive dialogue in all aspects of life. They share insights into leadership by example, particularly in cultivating a positive work environment and guiding young professionals. The duo highlights their experiences in running a salon, focusing on team dyn...2024-10-0735 minthe Hello Hair Pro podcastMastering Missed Opportunities [EP:160]Send us a textOverlooked Opportunities and Building Skills in a Salon EnvironmentIn this episode, Jen and Todd discuss their experiences from a recent Friday recording, where they explore the importance of identifying and capitalizing on overlooked opportunities within the salon industry. They share stories about missed opportunities, such as how a staff member named Gianna was given the chance to lead a hair extension class, leading to a sense of pride and accomplishment. They emphasize the significance of a positive mindset, mentorship, and delegation in fostering a supportive team en...2024-09-3038 minthe Hello Hair Pro podcastMarie Kieffer [EP:159]Send us a textEmpowering Community through Service and Connection: Insights with Marie KiefferIn this episode, Jen and Todd sit down with Marie Kieffer to discuss their experiences in the hair industry. The conversation flows from light-hearted introductions to more profound topics. Marie shares her inspiring journey from opening a successful salon to becoming an educator. Jen and Marie emphasize maintaining high standards while fostering team improvement and discuss the crucial role of connection and effective communication in building trust within the community. They navigate topics like accountability, car...2024-09-231h 12the Hello Hair Pro podcastBad Reviews & Business Challenges [EP:157]Send us a textThe Battles of Business: Negative Reviews and Entrepreneurial StrugglesIn Episode 157, Jen and Todd discuss handling negative reviews and share their experiences with a particularly challenging one-star review. They discuss the common misconception that being great at a skill, like hairstyling, automatically translates to business success. Jen reflects on parenting milestones and mentorship, while Todd emphasizes the importance of communication and dealing with both clients and business partners. Together, they offer practical advice for aspiring business owners, highlighting the need for constant adaption, robust systems, and...2024-09-0940 minthe Hello Hair Pro podcastEnd-of-Year Strategies Unveiled [EP:156]Send us a textGet Ready for the Rest of 2024: Planning, Marketing, and Preparing for the HolidaysIn this episode, Jen and Todd discuss preparing for the remainder of 2024, focusing on business planning, holiday readiness, and marketing strategies. They highlight the importance of understanding your yearly goals, leveraging pre-booking, maximizing retail opportunities, and effectively using social media to target client needs. Additionally, they emphasize the necessity of self-care and the value of proper scheduling to avoid burnout during the holiday season. Jen and Todd share practical tips and personal...2024-09-0239 minthe Hello Hair Pro podcastHow We Retain Staff [EP:154]Send us a textBuilding a Positive Salon Culture: Insights from the Hello Hair Co TeamIn this episode, Jen and Todd tackle a fan mail question about the challenges of retaining stylists in their salon. They delve into the importance of maintaining a supportive workplace environment, emphasizing respect, continuous education, and personal connections. They discuss their strategies for fostering growth, treating staff with dignity, and providing clear career pathways. The episode concludes with heartfelt testimonials from their team, showcasing the positive impact of their leadership and the unique cul...2024-08-1950 minthe Hello Hair Pro podcastLet's Talk Clientele [EP:152]Send us a textBuilding and Retaining a Strong Clientele in the Hair IndustryIn this episode, Jen and Todd discuss the importance of continually acquiring new clients in the hair industry. They debate the notion of closing books and highlight the pitfalls of such strategies both in hairstyling and other industries, using Todd's experience at a restaurant as an example. Jen and Todd emphasize the need to offer a reliable client experience, make use of SEO and Google Ads, and keep social media presence updated. They also explore the...2024-08-0535 minthe Hello Hair Pro podcastWalking the Walk [EP:151]Send us a textBuilding 'Hello': Core Values, Client Experience, and Staff CultureIn this episode, Jen and Todd discuss the unique aspects of their salon, 'Hello Hair Co.', and what sets it apart. They touch on their initial planning stages, emphasizing the importance of creating a fun and engaging workspace, and detail their core values—integrity, customer service, and staff support. They illustrate how these values manifest in their daily operations, from client interactions to staff relations, through personal anecdotes. Jen and Todd also highlight the importance of tr...2024-07-2932 minthe Hello Hair Pro podcastBusiness Ups & Downs [EP:148]Send us a textNavigating the Highs and Lows of Business Entrepreneurship: Insights from Jen and ToddIn this episode, Jen and Todd dive deep into the rollercoaster journey of business entrepreneurship, sharing relatable personal experiences from starting and managing their salon, Hello. They discuss the struggles of finding the right space, the impact of COVID-19, and the intricacies of managing people and implementing systems. On the positive side, they highlight the importance of community involvement, the benefits of having a structured pricing system, and the rewarding aspects of building and le...2024-07-0835 minthe Hello Hair Pro podcastPodcasting Tips & Some Biz Questions [EP:146]Send us a textNavigating the Podcasting Journey: Our Tips and TricksIn this episode, Todd shares a funny recent haircut decision and celebrates receiving the first fan mail, which sparks a discussion about starting a podcast. Todd and Jen share various tips and tricks for new podcasters, including the importance of figuring out the show’s structure and core values, the technical setup, and editing tools like Descript. They also delve into some questions they've read online, offering advice on avoiding color waste in salons and the best practices for hiri...2024-06-2433 minthe Hello Hair Pro podcastResilience, Relationships, and Retention [EP:136]Send us a textEnhancing Customer Experience in Salons and BeyondIn this episode, Jen and Todd discuss the importance of creating an amazing and consistent customer experience, drawing parallels between the restaurant industry and salons. They share personal anecdotes to illustrate how unexpected challenges, like gridlock during a family trip, can offer insights into business and life, emphasizing the value of adaptability and positive reactions in uncertain situations. The conversation then shifts to the significance of focusing on training, culture, and systems rather than just aesthetics or amenities in business...2024-04-1527 minthe Hello Hair Pro podcastAccountability [EP:135]Send us a textMindset & AccountabilityIn this solo episode, Todd discusses his excitement about experiencing a total solar eclipse from northern New Hampshire. The episode's main focus revolves around the common reasons for failure or stagnation in career growth, emphasizing the importance of mindset and accountability. Todd argues that blaming external factors without taking personal responsibility hinders progress. To combat this, he recommends developing a clear strategy and plan to achieve career goals, using the example of expanding clientele by the end of 2024.Strategies include increasing social media pr...2024-04-0811 minthe Hello Hair Pro podcastFear [EP:134]Send us a textNavigating Business Decisions Without FearIn this episode, a solo Todd discusses the pitfalls of operating a business from a place of fear, specifically in the context of salon ownership. The episode centers around making decisions based on fear, such as retaining problematic employees due to their high sales numbers and the negative long-term impacts of such choices on staff morale and client retention. Todd stresses the importance of leadership and making informed decisions that align with one's values and principles rather than reactive moves driven by fe...2024-04-0111 minthe Hello Hair Pro podcastBehind the Scenes with Todd [EP:126]Send us a textMonday Matters: A Peek Behind the ScenesTodd shares that his co-host, Jen, cannot join him for this podcast episode due to travel and personal commitments, explaining why he decided to give her rest and not record over the weekend for this week. He discusses the topic of perfectionism, stating that the episode won't be as perfect as planned, but he considers it's still important to record, publish, and create content. He goes into detail about the concept of overcoming perfectionism based on his experiences from his gy...2024-02-0521 minthe Hello Hair Pro podcastMoney and Your Business [EP:107]Send us a textThis week, we're discussing money. Topics include:Freebies and why you should pay attention to the big companies reworking their strategiesSome industry statistics we found interestingInflationTodd kicks things off with a story about an oyster. Then he breaks down a couple of examples from Red Robin (the burger place) and Sephora.Some statistics:Americans spend an average of $110 monthly on beauty, fitness, and wellness, with women averaging $124 per month and men $94 per month.58% of Americans would not cut beauty spending despite a looming recession.25% of c...2023-09-2535 min