Shows
the Hello Hair Pro podcast2026 Salon Industry Predictions Pt1: Education & Technology [EP:218]Send us a textThe salon industry is changing fast. From how stylists learn, to how salons use technology, to what clients expect from their experience, there’s a major shift underway. In the first part of our 2026 Salon Predictions series, Todd and Jen break down the changes already happening in education, AI and salon tech, and client behavior, and why salons that move now will have a serious advantage.This episode isn’t about fear or hype; it’s about understanding the direction the industry is actually going, so you can plan ahead i...
2025-11-1051 minthe Hello Hair Pro podcastWhy Suite & Booth Renters Struggle (And How to Fix It) [EP:214]Send us a textA year into renting and still struggling? You’re not alone. In this episode, Todd and Jen break down why so many booth renters and suite owners can’t seem to get ahead — and how to fix it.They’re not anti-rent or anti-suite (far from it). This is about clarity, accountability, and structure. Whether you’re a year in or just thinking about going solo, this episode gives you the tools to stabilize, grow, and actually profit.Key TakeawaysWe’re not anti-suite or...
2025-10-1342 minthe Hello Hair Pro podcastAttracting Stylists & Renters: Why Experience Comes First [EP:213]Send us a textToo many salon owners start with numbers such as rent prices or commission percentages when hiring and attracting talent. In this episode, Todd and Jen flip the script with a lesson inspired by Steve Jobs: start with the experience and then work backward.Whether you run a commission salon or a booth or suite rental space, you’ll learn how to design an environment where stylists and renters feel valued, supported, and inspired—and why that approach keeps people around longer.Episode Timestamps[00:00] – Todd introduces the episod...
2025-10-0652 minthe Hello Hair Pro podcastWhat Stylists Really Want to Ask Their Bosses (But Don’t) [EP:211]Send us a textIn this episode, Todd and Jen are joined by Hello Hair Co. stylists, Brooke and Tori, for a special Q&A session. Instead of the usual format, the team flips the script—Brooke and Tori bring questions gathered from fellow stylists, salon groups, and their own experiences.From dress codes and business cards to cancellation policies and side hustles. An honest conversation, some strong opinions, and practical advice for salon owners and stylists navigating today’s industry.Key TakeawaysDress Codes & Professionalism: Why so...
2025-09-221h 12the Hello Hair Pro podcastRetention vs. Acquisition: Why Your Salon Needs Both [EP:210]Send us a textIn this episode, Todd and Jen dive into the two pillars of salon growth: retention (keeping clients coming back) and acquisition (bringing in new ones). Too many salon owners focus on just one—but long-term success requires mastering both.You’ll hear practical strategies, client experience tips, and marketing insights drawn straight from the Hello Hair Co. playbook, including how to create loyalty, inspire referrals, and consistently attract new faces without burning out.Key TakeawaysRetention and acquisition aren’t either/or — both are...
2025-09-1538 minthe Hello Hair Pro podcastThe Truth About Booth and Suite Rental [EP:209]Send us a textIn this episode of the Hello Hair Pro Podcast, Todd and Jen tackle one of the most hot-button topics in the hair industry: booth and suite rental vs. commission salons.They break down the hidden costs of going out on your own, the predatory marketing tactics some rental salon owners use, and why many stylists actually make less money renting than they would in a well-run commission salon.You’ll also hear about Jen’s unique apprenticeship program, how demand and merit (not time) should drive pricing, and...
2025-09-0840 minthe Hello Hair Pro podcastWhy Salons Stop Growing [EP:208]Send us a textIn this episode of the Hello Hair Pro Podcast, Todd and Jen unpack the Evolution Trap — the danger salon and barbershop owners face when they stop evolving their business. Complacency might feel comfortable, but in reality, it leads to shrinking profits, bored staff, and clients who notice when nothing changes.Drawing from their own salon experience and mentoring work, Todd and Jen share practical strategies for staying adaptable, auditing systems, and keeping your business fresh — without overwhelming yourself or your team.Key Takeaways:If you’r...
2025-09-0134 minthe Hello Hair Pro podcastHow to Raise Your Salon Prices Without Losing Clients [EP:206]Send us a textIn this episode, Todd and Jen break down one of the most misunderstood topics in the salon business — price increases. Forget the blanket $5 rule or the “just raise 3%” advice you’ve seen floating around. Those outdated approaches are costing salons profit, stressing out owners, and undervaluing high-ticket services.What's covered:Why flat-rate or micro-percentage increases don’t make sense for every service.The “technician-to-owner” gap and how it sabotages pricing decisions.Why public price increase announcements can hurt more than help.How to confidently raise prices without losing your best clien...
2025-08-1849 minthe Hello Hair Pro podcastSalon Success: Avoid Pitfalls, Find Mentors, and Set Non-Negotiables [EP:205]Send us a textOwning a salon isn’t just about doing great hair—it’s about leading a team, solving problems, and staying steady when chaos strikes. In this episode, Todd and Jen pull back the curtain on a whirlwind week of running Hello Hair Co.From dealing with a busted dryer, a tough staffing decision, and a convincing scam attempt, to unpacking why so many salon owners fall into the “keep all the money” trap, this conversation is packed with hard-earned lessons.They dive deep into:Finding the right mento...
2025-08-1142 minthe Hello Hair Pro podcastHow to Keep Your Salon Staff: What Our Stylists Said When We Asked Why They Stay [EP:204]Send us a textWhat makes someone want to stay at your salon? This episode answers that question—straight from the people who matter most.Todd and Jen read real, unfiltered responses from their team about why they choose to stay at Hello Hair Co. These messages are full of honesty, emotion, and insights that speak to what stylists value in a work environment. From mentorship and leadership to laughter and lizards (yes, really), this is an episode that gets to the heart of retention.They also react to real...
2025-08-0443 minthe Hello Hair Pro podcastHow to Train and Grow Hair Stylists [EP:203]Send us a textHiring a stylist is hard. Retaining one is harder. Training them from scratch? That’s where most salon owners throw in the towel. Todd and Jen believe that’s exactly where the opportunity lies.In this episode, they break down their education funnel—the system they’ve built to train new hires (especially those straight out of cosmetology school) into fully booked, confident, high-performing stylists. From blow-dry assessments to client-ready test-outs, you’ll hear exactly how they do it, how long it takes, and how it leads to stronger...
2025-07-2852 minthe Hello Hair Pro podcastHow to Run a Successful Commission Salon in 2025 Pt 3 [EP:201]Send us a textIn this final episode of our commission salon business mini-series, Todd and Jen break down how their roles as salon owners have evolved over time—and what it really takes to build a sustainable commission-based business.From systems and structure to trust, delegation, and team culture, this episode is packed with real-world insight and hard-won lessons. Whether you're just starting or scaling up, this is a must-listen.🔹 Timestamps + Topics[00:00] - Welcome back & what we covered in parts 1 and 2 [03:00] - Jen’s openi...
2025-07-1440 minthe Hello Hair Pro podcastHow to Run a Successful Commission Salon in 2025 Pt 2 [EP:200]Send us a textIn this milestone 200th episode, Todd and Jen continue their in-depth exploration of what it takes not only to build a successful commission salon but also to sustain one. From emotional intelligence behind the chair to their refined hiring process, leadership growth, team retention strategies, and handling conflict like pros—this episode is loaded with actionable insights for salon owners and hair professionals alike.🕒 Timestamps & Topics:[00:00] – Opening Takes[07:00] – Recap of Part 1 + This Week’s Focus: Culture & Hiring[08:00] – Early Hiring M...
2025-07-0732 minthe Hello Hair Pro podcastHow to Run a Successful Commission Salon in 2025 Pt 1 [EP:199]Send us a textIs running a commission salon even worth it anymore? Should you go solo, rent a suite, or bring it back to commission? In this episode, Todd and Jen dig deep into what it actually takes to run a successful salon in 2025—from ditching discounts to building strong foundations, leading new generations of hair pros, and why most salon owners burn out.You’ll hear why leadership is everything, how to market with intention, and how to avoid the trap of working harder instead of smarter. This episode is ful...
2025-06-3032 minthe Hello Hair Pro podcastSalon Brand Building: A Modern Approach [EP:198]Send us a textIn this episode of the Hello Hair Pro podcast, Jen and Todd dive into what it really takes to build a standout salon business in today’s industry.They kick things off with a personal story about a salon owner's dress code and her grandmother's influence, which leads to a broader conversation about the role of professionalism and presentation in attracting the right clients and building trust.Then, Todd shares a blueprint for treating your salon like a media company—from launching a podcast and building an email list to c...
2025-06-2321 minthe Hello Hair Pro podcastInsights for Hair Pros: Love, Business and More [EP:196]Send us a textDo What You Love. Figure Out Who You Are & Do the WorkIn this multi-topic episode, Jen and Todd share their thoughts on the importance of passion and self-discovery in both personal and business life. Jen starts with a heartfelt story about a client who was moved to tears after Jen transformed her hair with extensions, reminding Jen why she loves her work. Todd follows with a discussion on the significance of figuring out who you are and then putting in the work, emphasizing that copying others wo...
2025-06-0935 minthe Hello Hair Pro podcastLevel Up Your Salon: Tips for Success [EP:193]Send us a textThe Art of Preparedness in a Hair SalonIn this episode, Jen and Todd discuss how preparedness will set your business apart. They touch on the importance of growth opportunities, freedom in the workplace, and the value of supportive mentorship. The episode highlights how using technology and innovative practices can enhance both client and staff experiences. They also share insights on the essential tasks like maintaining cleanliness, conducting real consultations, and the overall importance of creating a welcoming environment. With real-life examples and prac...
2025-05-1939 minthe Hello Hair Pro podcastSelf-Awareness [EP:191]Send us a textSelf-Awareness: The Key to Personal and Professional GrowthIn this solo episode, Todd explores the critical topic of self-awareness and its impact on both personal and professional life. Todd opens with a light-hearted take on family bonding over NBA basketball, underscoring the importance of real-life connections in an increasingly digital world.He discusses the influence of ego, social media pressures, and living in echo chambers on one’s ability to self-assess accurately. Todd also shares personal anecdotes from the hair industry and his expe...
2025-05-0532 minthe Hello Hair Pro podcastStudying CEOs [EP:190]Send us a textTransformative Leadership Insights: Lessons from Starbucks and Chili's CEOsIn this episode, hosts Jen and Todd kick off their discussion with engaging opening takes on the importance of self-care and effective leadership qualities.Jen discusses her career in the hair industry and the crucial role of self-care in achieving longevity in the profession. Todd shares a surprising statistic about American-made clothing and suggests that great leaders inspire those around them. The hosts delve into lessons from the CEOs of Starbucks and Chili's, highlighting ho...
2025-04-2836 minthe Hello Hair Pro podcastSalon Success: Retaining Staff and Clients [EP:187]Send us a textAddressing Salon Challenges: Why You Might Be Losing Staff, Renters, and ClientsIn this episode, Jen and Todd delve into the pressing issues that might be causing salons to lose staff, renters, and clients. They analyze the root causes from three distinctive angles: staffing issues in commission salons, booth renter challenges, and client retention problems. This episode covers everything from the impact of poor leadership and lack of growth opportunities to the growing expectation of marketing support for renters and the importance of delivering a hi...
2025-04-0742 minthe Hello Hair Pro podcastBuilding a Thriving Salon: Strategies and Tips [EP:185]Send us a textBuilding a Culture of Excellence: In-House Education and Innovation at Hello Hair Co.In this episode, Jen and Todd discuss the importance of continual education and innovation in their salon, Hello Hair Co. The conversation turns to strategies to keep their staff engaged and their services top-notch. They discuss the detailed planning and execution of their educational programs, including classes on blow-drying, hair extensions, and updos. They highlight the value of including staff in decision-making and leadership roles to foster a strong team culture. Ad...
2025-03-2435 minthe Hello Hair Pro podcastOvercoming Salon Challenges [EP:183]Send us a textNavigating Salon Ownership: Tackling Staff Issues, Price Setting, and Maintaining ProfessionalismIn this episode, Jen and Todd dive into various topics for salon owners and hair professionals. The hosts discuss building a fully staffed salon, setting appropriate service prices regardless of location, and the importance of systems in a business. The episode also covers handling staff disagreements professionally, the false economy of offering heavy discounts to new clients, and more.Jen and Todd emphasize the importance of focusing on client experience, maintaining professionalism, and methodically gr...
2025-03-1042 minthe Hello Hair Pro podcastAnswering Some Industry Questions [EP:182]Send us a textSolo Episode (I'm alone!): Answering Some Common Salon Business QuestionsIn this episode, Todd addresses various topics related to running a salon business.Todd reacts to some common questions from social media posts. Topics covered include the elusive 'best salon software,' hitting a million-dollar revenue mark, the reality of fully staffed salons, misconceptions about booth renting, and thoughts on implementing membership models. Todd offers blunt but insightful advice from personal experience to help salon owners navigate their business challenges effectively.00:00 Introduction and Ep...
2025-03-0319 minthe Hello Hair Pro podcastAccelerate Career Growth, Speeding Up Success [EP:180]Send us a textAccelerate Your Growth: Speed, Systems, and Smart StrategiesIn this episode, Jen and Todd discuss actionable strategies to accelerate your progress in business ownership and personal career growth. They emphasize the importance of speed, mentorship, taking risks, and creating effective systems. Tips for business owners include investing in mentorship, efficient systems, and good education. Employees are advised to practice new skills immediately, organize their workflow, and invest in quality tools. Jen and Todd also highlight the significance of building a network of like-minded prof...
2025-02-1743 minthe Hello Hair Pro podcastEffective One-on-One Meetings Follow Up [EP:178]Send us a textMaximizing Workplace Efficiency & Emotional Intelligence Through Effective MeetingsIn this episode, Todd and Jen discuss a follow-up to their recent meetings, detailing the successes and areas for improvement in their salon's operations.They share insights on maintaining workplace cleanliness, addressing staff concerns, and the importance of coming from a place of helping others. Todd and Jen emphasize the value of regular, productive meetings with structured questions to evaluate and enhance team performance. They highlight the significance of understanding and embodying the company's mission, vi...
2025-02-0331 minthe Hello Hair Pro podcastAvoid Wasting Time: Effective One-on-One Meetings [EP:177]Send us a textEffective One-on-One (and Two-on-One Meetings): Tips and StrategiesIn this episode, Jen and Todd discuss the importance and strategies of conducting effective one-on-one and two-on-one meetings with staff. They share insights on preparing for meetings, setting the right tone, focusing on core values and goals, and maintaining open communication with employees. The conversation also touches upon addressing constructive criticism with empathy, using metrics and KPIs for evaluations, and the essential role of leadership in fostering a positive work environment. Jen and Todd provide pra...
2025-01-2730 minthe Hello Hair Pro podcastWhat Cosmetology School Won't Teach You [EP:176]Send us a textResilience, Breaks, and Business Lessons for Salon OwnersIn this episode, Jen and Todd discuss the importance of resilience and taking breaks in the face of life's challenges. Jen shares her recent hiatus and the need to prioritize personal well-being. They also delve into business strategies, prioritizing client service over awards and accolades. The episode addresses criticisms of cosmetology schools and emphasizes personal accountability in business education. Jen and Todd provide insights into genuine client engagement and highlight the value of learning from vari...
2025-01-2027 minthe Hello Hair Pro podcastResilience in Chaotic Times [EP:175]Send us a textRolling with the Punches: Navigating Life's Unexpected ChallengesIn this solo episode, Todd discusses the importance of adaptability and resilience in life and business. He shares personal experiences of dealing with unexpected family emergencies and how these situations affect his recording schedule. Todd emphasizes the value of staying calm, the power of mentorship, and the necessity of having a supportive team. He also talks about the practice of taking a pause before reacting to negative feedback and the significance of having a network of reliable pro...
2025-01-1317 minthe Hello Hair Pro podcastSetting Up Your Business for the New Year Pt.2 [EP:174]Send us a textNavigating Curveballs & Planning Your New Year, Part 2In this solo episode, kicking off the first podcast of 2025, Todd discusses the importance of flexibility and preparation in personal and business life. He shares personal anecdotes about unexpected challenges, such as dealing with a power outage and technical issues while traveling, to emphasize the need to adapt to surprises. Todd then focuses on essential new-year planning strategies, covering team dynamics, marketing, financial planning, and personal growth. He underscores the significance of having a robust emergency plan, setting rea...
2025-01-0627 minthe Hello Hair Pro podcastSetting Up Your Business for the New Year Pt.1 [EP:173]Send us a textPlanning for Success: Reflecting on Setting New Business GoalsIn this episode, Jen and Todd welcome listeners back after the holidays and explore the importance of business reflection and planning for the new year. Key topics include setting SMART goals, partnering with the right accountant, and refining client experiences both in-salon and online. Jen and Todd also stress the value of simplifying service menus and the benefits of planning for the year ahead to capitalize on business growth opportunities. Tune in for essential t...
2024-12-3033 minthe Hello Hair Pro podcastChristian Gaytan [EP:169]Send us a textNavigating the World of Haircutting Education with Christian GaytanIn this episode, join hosts Jen and Todd as they catch up with special guest Christian Gaytan, a seasoned hair professional and educator. Christian shares his journey from discovering his passion for haircutting to becoming an independent educator. Listeners will gain insights into the importance of simplifying education, the challenges of going independent, and how to maintain tunnel vision for success.With stories from behind the chair and tips for aspiring educators, this conversation...
2024-12-0254 minthe Hello Hair Pro podcastEnd the Salon Slump [EP:167]Send us a textBusiness Growth Strategies: Avoid Discounts and Focus on ValueJen and Todd discuss common complaints about slow business periods and share strategies for maintaining and growing your salon business. They discuss personal experiences and emphasize the importance of consistent efforts like SEO, online booking, and expanding staff. They caution against discounts and suggest leveraging current clientele for growth. Practical tips include maintaining a strong online presence and delivering the best experience possible. Todd also highlights the benefits of joining his newsletter...
2024-11-1835 minthe Hello Hair Pro podcastHoliday Survival for Salons [EP:165]Send us a textHoliday Prep and Team Support Tips: Business Insights from Jen and ToddIn this episode, Jen and Todd discuss the importance of planning and preparation as the holiday season approaches. They share insights about managing inventory, working with a reliable support team, maximizing business performance, and managing personal health to stay efficient. Jen emphasizes ordering extra supplies to avoid disruptions, while Todd advises on efficient social media and marketing strategies. They also highlight the significance of having a solid financial plan and providing a secure wor...
2024-11-0424 minthe Hello Hair Pro podcastAshley Enciso [EP:164]Send us a textAshley’s Journey: Leadership, Resilience, and Thriving in the Beauty IndustryIn this episode, we chat with Ashley Enciso and discover her journey as a salon owner and hairstylist, sharing the highs and lows she's navigated in the beauty industry. From handling unexpected crises to building a resilient and supportive work environment, we discuss the importance of leadership and problem-solving under pressure. Ashley reflects on her early challenges, from renting a chair fresh out of school to finding the right fit in different salons and th...
2024-10-2853 minthe Hello Hair Pro podcastLeading Modern Hair Pros [EP:163]Send us a textLeadership and Modern Strategies in Salon ManagementIn this episode, Jen and Todd explore the multifaceted challenges and strategies in the salon industry. They begin by discussing the personal and emotional aspects of parenting related to a sixth-grade trip and transition into the importance of leadership and personalized education in professional settings. There's an emphasis on providing flexible schedules and maintaining work-life balance, particularly during the holiday season. They delve into the role of technology in enhancing salon operations, including software to improve efficiency and eco...
2024-10-2139 minthe Hello Hair Pro podcastProductive Hair Education [EP:162]Send us a textNavigating the Chaos: Renovations, Education, and Personal GrowthIn this episode, Jen and Todd navigate the chaos of home renovations while focusing on personal and professional growth. They discuss the importance of patience and adaptability as they live on one floor with their family and dog due to an in-progress flooring project. Transitioning to education, they recount their recent experience attending and assisting a cutting class with DJ Muldoon, highlighting the value of quality over popularity in educational courses. The conversation delves into the significance of...
2024-10-1426 minthe Hello Hair Pro podcastBuilding a Winning Culture [EP:161]Send us a textNavigating Business Highs and Lows: Lessons in Leadership and GrowthIn this episode, Jen and Todd delve into the complexities of managing a business, emphasizing the importance of embracing both the highs and lows. They discuss the significance of starting conversations without overthinking potential outcomes and advocating for proactive dialogue in all aspects of life. They share insights into leadership by example, particularly in cultivating a positive work environment and guiding young professionals. The duo highlights their experiences in running a salon, focusing on team dyn...
2024-10-0735 minthe Hello Hair Pro podcastMastering Missed Opportunities [EP:160]Send us a textOverlooked Opportunities and Building Skills in a Salon EnvironmentIn this episode, Jen and Todd discuss their experiences from a recent Friday recording, where they explore the importance of identifying and capitalizing on overlooked opportunities within the salon industry. They share stories about missed opportunities, such as how a staff member named Gianna was given the chance to lead a hair extension class, leading to a sense of pride and accomplishment. They emphasize the significance of a positive mindset, mentorship, and delegation in fostering a supportive team en...
2024-09-3038 minthe Hello Hair Pro podcastMarie Kieffer [EP:159]Send us a textEmpowering Community through Service and Connection: Insights with Marie KiefferIn this episode, Jen and Todd sit down with Marie Kieffer to discuss their experiences in the hair industry. The conversation flows from light-hearted introductions to more profound topics. Marie shares her inspiring journey from opening a successful salon to becoming an educator. Jen and Marie emphasize maintaining high standards while fostering team improvement and discuss the crucial role of connection and effective communication in building trust within the community. They navigate topics like accountability, car...
2024-09-231h 12the Hello Hair Pro podcastBad Reviews & Business Challenges [EP:157]Send us a textThe Battles of Business: Negative Reviews and Entrepreneurial StrugglesIn Episode 157, Jen and Todd discuss handling negative reviews and share their experiences with a particularly challenging one-star review. They discuss the common misconception that being great at a skill, like hairstyling, automatically translates to business success. Jen reflects on parenting milestones and mentorship, while Todd emphasizes the importance of communication and dealing with both clients and business partners. Together, they offer practical advice for aspiring business owners, highlighting the need for constant adaption, robust systems, and...
2024-09-0940 minthe Hello Hair Pro podcastEnd-of-Year Strategies Unveiled [EP:156]Send us a textGet Ready for the Rest of 2024: Planning, Marketing, and Preparing for the HolidaysIn this episode, Jen and Todd discuss preparing for the remainder of 2024, focusing on business planning, holiday readiness, and marketing strategies. They highlight the importance of understanding your yearly goals, leveraging pre-booking, maximizing retail opportunities, and effectively using social media to target client needs. Additionally, they emphasize the necessity of self-care and the value of proper scheduling to avoid burnout during the holiday season. Jen and Todd share practical tips and personal...
2024-09-0239 minthe Hello Hair Pro podcastHow We Retain Staff [EP:154]Send us a textBuilding a Positive Salon Culture: Insights from the Hello Hair Co TeamIn this episode, Jen and Todd tackle a fan mail question about the challenges of retaining stylists in their salon. They delve into the importance of maintaining a supportive workplace environment, emphasizing respect, continuous education, and personal connections. They discuss their strategies for fostering growth, treating staff with dignity, and providing clear career pathways. The episode concludes with heartfelt testimonials from their team, showcasing the positive impact of their leadership and the unique cul...
2024-08-1950 minthe Hello Hair Pro podcastLet's Talk Clientele [EP:152]Send us a textBuilding and Retaining a Strong Clientele in the Hair IndustryIn this episode, Jen and Todd discuss the importance of continually acquiring new clients in the hair industry. They debate the notion of closing books and highlight the pitfalls of such strategies both in hairstyling and other industries, using Todd's experience at a restaurant as an example. Jen and Todd emphasize the need to offer a reliable client experience, make use of SEO and Google Ads, and keep social media presence updated. They also explore the...
2024-08-0535 minthe Hello Hair Pro podcastWalking the Walk [EP:151]Send us a textBuilding 'Hello': Core Values, Client Experience, and Staff CultureIn this episode, Jen and Todd discuss the unique aspects of their salon, 'Hello Hair Co.', and what sets it apart. They touch on their initial planning stages, emphasizing the importance of creating a fun and engaging workspace, and detail their core values—integrity, customer service, and staff support. They illustrate how these values manifest in their daily operations, from client interactions to staff relations, through personal anecdotes. Jen and Todd also highlight the importance of tr...
2024-07-2932 minthe Hello Hair Pro podcastBusiness Ups & Downs [EP:148]Send us a textNavigating the Highs and Lows of Business Entrepreneurship: Insights from Jen and ToddIn this episode, Jen and Todd dive deep into the rollercoaster journey of business entrepreneurship, sharing relatable personal experiences from starting and managing their salon, Hello. They discuss the struggles of finding the right space, the impact of COVID-19, and the intricacies of managing people and implementing systems. On the positive side, they highlight the importance of community involvement, the benefits of having a structured pricing system, and the rewarding aspects of building and le...
2024-07-0835 minthe Hello Hair Pro podcastPodcasting Tips & Some Biz Questions [EP:146]Send us a textNavigating the Podcasting Journey: Our Tips and TricksIn this episode, Todd shares a funny recent haircut decision and celebrates receiving the first fan mail, which sparks a discussion about starting a podcast. Todd and Jen share various tips and tricks for new podcasters, including the importance of figuring out the show’s structure and core values, the technical setup, and editing tools like Descript. They also delve into some questions they've read online, offering advice on avoiding color waste in salons and the best practices for hiri...
2024-06-2433 minthe Hello Hair Pro podcastResilience, Relationships, and Retention [EP:136]Send us a textEnhancing Customer Experience in Salons and BeyondIn this episode, Jen and Todd discuss the importance of creating an amazing and consistent customer experience, drawing parallels between the restaurant industry and salons. They share personal anecdotes to illustrate how unexpected challenges, like gridlock during a family trip, can offer insights into business and life, emphasizing the value of adaptability and positive reactions in uncertain situations. The conversation then shifts to the significance of focusing on training, culture, and systems rather than just aesthetics or amenities in business...
2024-04-1527 minthe Hello Hair Pro podcastAccountability [EP:135]Send us a textMindset & AccountabilityIn this solo episode, Todd discusses his excitement about experiencing a total solar eclipse from northern New Hampshire. The episode's main focus revolves around the common reasons for failure or stagnation in career growth, emphasizing the importance of mindset and accountability. Todd argues that blaming external factors without taking personal responsibility hinders progress. To combat this, he recommends developing a clear strategy and plan to achieve career goals, using the example of expanding clientele by the end of 2024.Strategies include increasing social media pr...
2024-04-0811 minthe Hello Hair Pro podcastFear [EP:134]Send us a textNavigating Business Decisions Without FearIn this episode, a solo Todd discusses the pitfalls of operating a business from a place of fear, specifically in the context of salon ownership. The episode centers around making decisions based on fear, such as retaining problematic employees due to their high sales numbers and the negative long-term impacts of such choices on staff morale and client retention. Todd stresses the importance of leadership and making informed decisions that align with one's values and principles rather than reactive moves driven by fe...
2024-04-0111 minthe Hello Hair Pro podcastBehind the Scenes with Todd [EP:126]Send us a textMonday Matters: A Peek Behind the ScenesTodd shares that his co-host, Jen, cannot join him for this podcast episode due to travel and personal commitments, explaining why he decided to give her rest and not record over the weekend for this week. He discusses the topic of perfectionism, stating that the episode won't be as perfect as planned, but he considers it's still important to record, publish, and create content. He goes into detail about the concept of overcoming perfectionism based on his experiences from his gy...
2024-02-0521 minthe Hello Hair Pro podcastMoney and Your Business [EP:107]Send us a textThis week, we're discussing money. Topics include:Freebies and why you should pay attention to the big companies reworking their strategiesSome industry statistics we found interestingInflationTodd kicks things off with a story about an oyster. Then he breaks down a couple of examples from Red Robin (the burger place) and Sephora.Some statistics:Americans spend an average of $110 monthly on beauty, fitness, and wellness, with women averaging $124 per month and men $94 per month.58% of Americans would not cut beauty spending despite a looming recession.25% of c...
2023-09-2535 minthe Hello Hair Pro podcastThe Future of Education [EP:105]Send us a textThe Future of Education is the topic this week.Todd explains why he believes the hair school experience would be outstanding if licenses disappeared.Jen is sick of hearing, "School didn't teach me anything!" Stop it with that attitude. Same for "School just teaches you to pass a test!" False. If you didn't take much from school, that's your fault. Watching is out as a stand-alone form of education. Why are shops still taking this approach? Just drop it and outsource your education.Watching a...
2023-09-1131 minthe Hello Hair Pro podcastAct or Fail [EP:103]Send us a textThis week, we're discussing taking action and what happens when you don't.If you avoid being proactive with your business or career, you will eventually become complacent. Complacency is a silent killer of business.Even if things are going well, lack of action means you're slowly moving backward. Slowly enough that it's difficult to recognize. Before you know it, you're left wondering why your career has regressed.Todd tells the story of Blockbuster and how their lack of innovation caused them to fail.Then, he l...
2023-08-2827 minthe Hello Hair Pro podcastInside Look: Our Salons Hiring Process [EP:81]Send us a textIn this episode, we discuss our hiring process and share insights on how the industry generally approaches hiring.Todd literally lays out a step-by-step 'how to get hired at Hello Hair Co' The Hello Hair Co 4-step hiring process1 Chat, usually several 2 Invite to shadow3 Invite to the team 4 Model day *These steps CAN be altered at our discretion We do not believe in holding people back.We want people on the floor and working as quickly as possible (while...
2023-03-2751 minthe Hello Hair Pro podcastWTF is Business Culture? [EP:76]Send us a textIn this episode, we're looking at salon culture, its meaning, and how to change yours if needed.We start by defining what we're talking about when we say "business culture," which is your values, beliefs, and behavior.Todd tells a quick story about the gym world and what happens when you're lazy with defining your culture. Hint: You end up looking exactly like everyone else.The role of leadership for salon culture.Strategies for Building a Positive Salon Culture Hiring the right people and cr...
2023-02-2039 minthe Hello Hair Pro podcastLessons Learned [EP:52]Send us a textIn this episode Jen & Todd are chatting about some of the lessons they've learned along the way. Failure to fully planBusiness foundations and their importanceWhen planning you should do your best to have the most information possibleBeing prepared is always a good thingParalysis by analysis Get your idea down on paper or wherever it is you make notes or build things.Create a plan and a strategy for launching.Do the work.Move quickly but not recklessly. Launch.GET TO ASSESSING!There's val...
2022-09-0538 minthe Hello Hair Pro podcastLet's Rethink Busy [EP:47]Send us a textIn this episode, Jen & Todd are talking about busyness. They discuss why busyness isn't a good thing and how it harms productivity. Then they move into the reasons people embrace busyness. And finally, provide some tactics for combatting the overwhelm busyness causes.Overall, humans are less busy than they've ever beenBusy and productive aren't the sameHustle culture is hurting your productivityA plan (to-do list) is not the same as a strategyA plan vs. a strategyAppearing busy does nothingStarting as an owner, Jen thought she needed to look busy to attract s...
2022-08-0142 minthe Hello Hair Pro podcastCreate More: Different Ways to Think about Content [EP:45]Send us a textIn this episode, Jen & Todd discuss ways to think differently about creating content and social media.What platforms make the most sense for YOU, not for all social media gurus. There's value in EVERYTHING, and you should explore EVERYTHING.Pick the one you're most comfortable with:A. Being on camera B. Talking C. WritingA = Vlog B = PodcastC = BlogOnce you have a starting point, you can identify the platforms that make the most sense.If you...
2022-07-1843 minthe Hello Hair Pro podcastExpect the Unexpected [EP:44]Send us a textIn this episode, Jen & Todd chat about dealing with unexpected situations. How their initial responses look, to working through, to reflection.How do you deal with unexpected events?Unexpected events (that we perceive as negative or bad) happen. As humans, it’s important to recognize how little control you truly have. Business comes with risk. If you don't want risk, stay home. Allow the feelings! Be mad if you need, then move on.Pause. Now that you're through the initial...
2022-07-1143 minthe Hello Hair Pro podcastWhen to Walk Away & When to Run [EP:43]Send us a textIn this episode, Jen & Todd talk about the importance of deciding which opportunities to take and which to walk away from. They also jump into marketing and creating brand awareness and then wrap up with defining success.You want to put yourself in a constant state of creating opportunity but that doesn't mean you'll take them all.Some won't fit your values and some won't make sense at all.MarketingStep 1 is to figure out WHO you're talking to and use language that m...
2022-07-0444 minthe Hello Hair Pro podcastWhat's Holding You Back? [EP:42]Send us a textIn this episode, Jen & Todd talk about what holds people back in business.Some facts:Businesses typically don't do that well.About 20% of businesses close within a year. Yikes.Only 34% of small businesses make it to year 10.Procrastination. What causes procrastination? Fear, not knowing where to start. How do we overcome procrastination? By taking the first step. Recognize why you're putting things off.Jen talks about realizing how uncomfortable she felt having conversations.Todd talks about learning about something as a first st...
2022-06-2750 minthe Hello Hair Pro podcastMore Questions! [EP:41]Send us a textIn this episode, Jen and Todd answer a list of questions.What do you think about a dress code?Jen talks about how her thoughts on dress codes have changed over the years. She tells stories about her last salon and the problems she faced.Todd thinks you should do what you want but have a why and a reason for it.What book would you recommend about business?Jen talks about a couple of recommendations she r...
2022-06-2039 minthe Hello Hair Pro podcastCreating Opportunities [EP:40]Send us a textJen and Todd talk about creating opportunities for yourself and/or your team.Everything begins with focus.What does an honest effort look like? Is it working on something with focus for 6, 12, 18, or 24 months? Are you giving up too soon?Creating opportunity requires action.Write out your medium and long-term goals.How to create effective, measurable, goals.Forming relationships in advance.Building good relationships will drive opportunities.Falling off is OK! Having a bad day, week, month, or eve...
2022-06-1343 minthe Hello Hair Pro podcastFrequently Asked Questions [EP:39]Send us a textIn this episode, Jen and Todd answer some of the frequently asked questions that they hear. Here's a look at the questions they cover:What's one tip you'd give someone about Instagram?How do I get more clients?I don't like where I'm currently working. What should I do?I want to open my own salon in the future. Where do I start?How do I make the most out of an interview?I'd like to increase my profit. How do I do that?How can...
2022-06-0634 minthe Hello Hair Pro podcastWho Am I, What Am I Doing, Can I Really Do This? [EP:38]Send us a textIn this episode, Jen and Todd talk about confidence and keeping a positive mindset.Resetting your thinking when "I can't" creeps in by asking "Could I and how could I?"You need a planPeople who do even a little planning surpass those who don'tThinking is great, action is betterAnswer these questions:Who are you?Where are you?Where are you going?How will you get there? (What are the steps?)Jen runs through those questions on the spot. Todd does his best to keep her on track, but i...
2022-05-3041 minthe Hello Hair Pro podcastSocial Media [EP:37]Send us a textIn this episode, Jen and Todd chat about strategizing social media.What they like social media forDeciding what YOU want out of social mediaHaving social media be part of your marketing toolbox but not allCreating an avatar Getting in front of the right people+++++++++++++++++++++++++++++++++++++++Book an intro Mentoring call with us! BOOK NOW!PingPong Design + MarketingHello Hair Pro Exclusive Offer: pingpongdm.com/hello-hair-promoOur new website by PingPong Design + Marketing: https://hellohairco.com/Follow u...
2022-05-2352 minthe Hello Hair Pro podcastWhen and How to Raise Prices & Building a Clientele [EP:36]Send us a textIn this episode Jen and Todd talk about multiple topics. Including the when and how to raise your prices and building a clientele.When to raise pricesWhat metrics to considerIt's OK if clients leave How to not want to get sick over itBuilding Figure out who you areFigure out what you wan to doFigure out who you want to serveFigure out how you'll serve themFigure out where potential clients arePatienceExcitment
2022-05-1649 minthe Hello Hair Pro podcastTodd's Story [EP:35]Send us a textIn this episode, Jen flips the roles and asks Todd a series of questions. We start at the place Todd and Jen met and go from there. Similar to episode 33, Todd does not know the questions ahead of time. Especially the rapid-fire arbitrary ones at the end that Jen added simply to drive him crazy. 🤣How did we meet?How did you become these things: Todd the barber, Todd the owner of Hello, Todd the podcaster?Why did you pick the barber school that you picked?What are your thoughts on people sta...
2022-05-0940 minthe Hello Hair Pro podcastInspiration, Expansion, and Closed Books oh my! [EP:34]Send us a textIn this multi-topic episode Jen and Todd talk about:-Finding inspiration outside of the industry -Expansion may not solve your problems-Books closed?!+++++++++++++++++++++++++++++++++++++++Book an intro Mentoring call with us! BOOK NOW!PingPong Design + MarketingHello Hair Pro Exclusive Offer: pingpongdm.com/hello-hair-promoOur new website by PingPong Design + Marketing: https://hellohairco.com/Follow us on social! (if you want)Todd: https://www.instagram.com/manyaprons
2022-05-0237 minthe Hello Hair Pro podcastJen's Story [EP:33]Send us a textIn this episode, we turned a video interview idea into a podcast. We take a deep dive into how Jen became who she is today. We start at the very beginning of her journey in the industry over 23 years ago. Then we dive into a set of questions that she doesn't know is coming.For our staff and everyone who's only known Jen for the last couple of years...enjoy.Here's what it looks like:Jen quits UNH business school, enrolls in hair school, then tells her parents.How...
2022-04-2553 minthe Hello Hair Pro podcastCulture in Your Business [EP:32]Send us a textIn this week's episode, Jen and Todd talk about business culture, and how to create, change and enforce it.What is a leader?As the leader, you run the show, not clients, not staff.Creating opportunities for your staff.Communicate with people how they want to be communicated with.Be honest with yourself.Constantly demonstrate and live your culture.Be authentic.Create a positive, inviting atmosphere for your staff.Focus on becoming the best communicator...
2022-04-1847 minthe Hello Hair Pro podcastWorking Through Complacency and Perfectionism [EP:31]Send us a textIn this episode, Todd and Jen talk about mindset, complacency, and perfectionism. What is complacency?Creating an environment that promotes focus.How to take action.Taking risks.Keeping a beginner's mindset because when you first learn something, you won't be good.The act of accumulating knowledge alone doesn't do much for you.It's OK to have a bad day, week, month, quarter, or year. Just get back at it.What Todd thinks when someone tells him "I'm a...
2022-04-1128 minthe Hello Hair Pro podcastRunning a Business Together: The Impact on Our Relationship Outside of Work [EP:30]Send us a textA behind the scenes look at how running a business, as a couple, can impact a relationship outside of work.Turning to your audience to find out what direction to take.A story from a past business.Challenges a partnership will face.Knowing your roles and tasks. (What you do, and what your partner does.)We're 50/50 partners....how do we decide if we disagree?How to create an honest roles and tasks list.Changing color lines and the decision...
2022-04-0439 minthe Hello Hair Pro podcastFinally, We Talk About the Pandemic [EP:29]Send us a textIn this week's episode, Jen & Todd chat about the pandemic. Today's episode is brought to you by PingPong Design + Marketing. Digital marketing & design for the health, beauty & fitness industries. PingPong wants to make the internet a better place. Check them out in the link below!The pandemic hits.No one knows what's going on but they pretend to.Opening Hello Hair Co, but delayed, because of ya know, the pandemic.Dealing with retail repackaging, and bad advice from certain distributors.
2022-03-2831 minthe Hello Hair Pro podcastWhat a Real Education Program Looks Like [EP:28]Send us a textTodd & Jen talk about what a real education program looks like. Today's episode is brought to you by PingPong Design + Marketing. Digital marketing & design for the health, beauty & fitness industries. PingPong wants to make the internet a better place. Check them out in the link below!We kick off by making sure the definition of education is understood both so that as business partners they're on the same page and second so that the salon team knows what's expected.Maintaining a beginner's mindset. You can ALWAYS...
2022-03-2138 minthe Hello Hair Pro podcastHow to Fast Track Your Career [EP:27]Send us a text"The accumulation of non-applied knowledge is one of the fastest roads to mediocrity."Here is some stuff we decided to plop in the show notes because ya know, we talk about it in this show. Enjoy!Todd and Jen talk about education. Jen compares and gives her opinion on virtual learning vs. hands-on vs. a school setting. Why do some people not apply their skillset and accumulate knowledge repeatedly? The mastery equation. The shadowing process at Hello Ha...
2022-03-1433 minthe Hello Hair Pro podcastStart Where You Are: A Beginner's Mindset & Goals [EP:26]Send us a textTodd & Jen record their first "on the road" episode from Waterville Maine. Jen is teaching a class in the area and Todd will be exploring the local area.The two talk about where to start, how to plan for your future, and laying out goals. Stories about their staff being successful, putting in the reps, and tales from the gym days.Our friend, Chris, who we mentioned in this episode: https://www.instagram.com/mizutani_newengland/ Follow us on social!Todd: https://ww...
2022-03-0732 minthe Hello Hair Pro podcastStop Discounting Your Time [EP:25]Send us a textIn this week's episode, Todd and Jen talk about discounts. They go over some things they've attempted in the past, mistakes they've made, and their opinions on the why behind this industry's rampant problem with discounting.Fun fact! Todd was WAY OFF his game for this episode and we had to edit a LOT of pauses out. 😂Follow us on social!Todd: https://www.instagram.com/manyapronsJen: https://www.instagram.com/paintingallthehairsHello Hair Co: https://www.insta...
2022-02-2840 minthe Hello Hair Pro podcastThe Cost of Doing Business [EP:24]Send us a textThis week Todd and Jen are talking about inflation and why you should plan accordingly. They also cover the basic costs associated with doing business. This would be a good episode for anyone who runs a small business or is interested in some general knowledge. Follow us on social!Todd: https://www.instagram.com/manyapronsJen: https://www.instagram.com/paintingallthehairsHello Hair Co: https://www.instagram.com/hellohaircoGet on our mailing list!Sign up f...
2022-02-2142 minthe Hello Hair Pro podcastIs a License to do Hair Really Necessary? [EP:23]Send us a textIn this week's episode, Jen and Todd chat about licensure. They give their thoughts on whether or not licensing does what it claims, the fear behind not having licensing, and more. They also skim through a few articles.Articles Mentioned"NH considers deregulating cosmetology, other jobs""Braid Free or Die: New Hampshire Signs Bill to Eliminate Licenses for Hair Braiders""Sununu signs bill decriminalizing unlicensed hair cuts"Follow us on social!Todd: https://www.instagram.com/manyapronsJe...
2022-02-1436 minthe Hello Hair Pro podcastThe Customer is NOT Always Right: Dealing with Bad Reviews & More! [EP:22]Send us a textIn this week's episode, Todd & Jen talk about how they handle bad reviews. Having a strategy will help a ton when it comes to the inevitable unhappy customer. At the end of the episode, they talk about true stories and crazy customers that they've encountered. Follow us on social!Todd: https://www.instagram.com/manyapronsJen: https://www.instagram.com/paintingallthehairsHello Hair Co: https://www.instagram.com/hellohaircoGet on our mailing list!Sign up...
2022-02-0753 minthe Hello Hair Pro podcastPros & Cons: Commision and Rental [EP:21]Send us a textIn this episode, Jen and Todd chat about some common salon structures including commission-based, chair rental, and suite rental. They cover some pros and cons of each along with what they offer at Hello Hair Co. Toward the end, Jen gives her prediction about what we're going to start to see more common. Hint: It sure looks a lot like how they've structured Hello Hair.Follow us on social!Todd: https://www.instagram.com/manyapronsJen: https://www.instagram.com/paintingallthehairs
2022-01-3144 minthe Hello Hair Pro podcastShowing Up: How to Make Real Changes [EP:20]Send us a textTodd and Jen talk about ways to show up and what it takes to make actual changes and grow your business. Get on our mailing list!Sign up for our mailing list here: http://eepurl.com/hEddAbLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website
2022-01-2441 minthe Hello Hair Pro podcastAvoiding Exhaustion [EP:19]Send us a textIn this week's episode, Todd and Jen talk about ways to avoid running yourself into the ground. Get on our mailing list!Sign up for our mailing list here: http://eepurl.com/hEddAbBook a call with us: Click here!Links and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website
2022-01-1740 minthe Hello Hair Pro podcastBuilding a Network [EP:18]Send us a textIn this episode, Todd and Jen talk about the importance of building a network around you, surrounding yourself with specialists, and building professional relationships.Get on our mailing list!Sign up for our mailing list here: http://eepurl.com/hEddAbLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website
2022-01-1042 minthe Hello Hair Pro podcastState of the Salon: Happy New Year 2022! [EP:17]Send us a textIn this episode, Todd and Jen talk about some of the topics and thoughts about the future of the salon industry. They offer up some predictions as well.Get on our mailing list!Sign up for our mailing list here: http://eepurl.com/hEddAbLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website
2022-01-0343 minthe Hello Hair Pro podcastEnd of Year: Where Are Things Going? [EP:16]Send us a textIn this episode, Todd and Jen chat about where they think things are going in the industry. Get on our mailing list!Sign up for our mailing list here: http://eepurl.com/hEddAbLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website
2021-12-2740 min