Shows
Security DownloadMeasuring Effectiveness - Mark Dufton - Security Download - Episode # 006Today’s guest has over 25 years in the commercial real estate industry. After graduating in the top 10% of his class from West Point, he spent his time honing his craft and passion for real estate. Please welcome to the show, Mark Dufton! Mark is the Managing Partner of Dinosaur Capital Partners, and he joins the host Anna Redmond to talk about the role that security places in commercial real estate and protecting the assets. Takeaways: When companies are planning on building a piece of real estate, they often forget the importance of s...
2023-03-2448 min
Defining HospitalityDelivering Way Above Expectations - Scott Lee - Episode # 095Today’s guest is an entrepreneur and opportunist at heart. With over 30 years of experience in the hospitality industry, he has discovered his favorite part is “wowing” his clients. Please welcome to the show, Scott Lee! Scott is the President and Principal at SB Architects. Scott joins the host Dan Ryan to share his experiences from working on the architecture of a prison to where he is now. Takeaways: Hospitality at its core is about truly experiencing the place you are staying at. Whether it’s going away on vacation or visiting a familiar place, a gr...
2023-03-0152 min
Defining HospitalityPushing Design to the Next Level - Ethan Gabany - Episode # 094Today’s guest is a hotel project management expert with extensive experience leading the development, renovation, and repositioning of upscale hospitality assets. Please welcome to the show, Ethan Gabany! Ethan is the Senior Manager of Hospitality Project Management at CBRE. Ethan joins the host Dan Ryan to talk about his journey from pumping gas in a small rural town in Pennsylvania to where he is now. Takeaways: Hospitality is all about meeting a guest's needs before they even realize that they have them. You want to be able to deliver a product or a servi...
2023-02-2247 min
Defining HospitalityAssessing The Talent You Have - Ashli Johnson - Episode # 093Today’s guest is committed to elevating communities and creating wealth through hospitality ownership and leadership. She is a recent recipient of the FIU Alumni Award, and a hospitality sharpshooter. Please welcome to the show, Ashli Johnson! Ashli is the Executive Director of the Marriott Sorenson Center for Hospitality Leadership at Howard University. Ashli joins the host Dan Ryan to talk about how Howard University is shaking up the hospitality industry and working on getting more diversity in the c-suite level in hospitality. Takeaways: Hospitality can be viewed through two different parts that combine to make...
2023-02-1552 min
Defining HospitalityEnriching Lives - Daniel del Olmo - Episode # 092Today’s guest is a leader and motivator who champions involvement. He is an innovative problem solver and has a progressive record of achievements with significant experience in global business strategy. Daniel del Olmo is the President of Hotels and Restaurants at Sage Hospitality Group. Daniel joins the host Dan Ryan to share his views on the hospitality industry and talks about how enriching lives can lead to a better experience for everyone. Takeaways: The true purpose of hospitality is to enrich the lives of the guests, associates and the communities that you serve. You...
2023-02-0853 min
Defining HospitalityHaving Caring DNA - Keith Pierce - Episode # 091Today’s guest found his passion for hospitality at a young age. He is a results driven global hospitality executive with extensive operational and development experience, as well as being a passionate, driven leader with a no-nonsense approach. Keith Pierce is the EVP, President Franchise & Development at Sonesta. Keith joins the host Dan Ryan to share his viewpoints on the benefits of franchising a hotel and Sonesta’s unbelievable climb to being the 8th largest hotel in the United States. Takeaways: At its core, hospitality is the business of caring. This means that you care f...
2023-02-0145 min
Defining HospitalityHospitality Influences Everything - Alex Lopatynsky - Episode # 090Today’s guest is passionate about the design of communities, spaces, and experiences that connect people. She is an architect, innovator, and culture advocate. Alex Lopatynsky is a Principal & The Managing Director of the NY Office at Cooper Carry. Alex joins the host Dan Ryan to talk about her views on hospitality and what it all means to her. Takeaways: Hospitality doesn’t necessarily have to be about the place itself where you are staying. It’s more about the feeling you receive from the employees and the feeling the room gives you when you arri...
2023-01-2553 min
Defining HospitalityFlipping the Script - Stephanie Hopkins - Episode # 089Today’s guest loves helping create spaces and experiences where people will make lasting memories. With hospitality being engrained in her soul, she is ready to see it make a comeback. Stephanie Hopkins is the Senior Interior Design Manager at Marriott International. Stephanie joins the host Dan Ryan to talk about her journey in this beautiful industry and how she sees hospitality through her eyes. Takeaways: Hospitality is more about the overall experience that you get and experiencing everything there is to offer. Growing up in Texas, Stephanie’s mom was the example she had for...
2023-01-1856 min
Defining HospitalityAll the World’s A Stage - Bridget Rooks - Episode # 088Today’s guest is an accidental hospitality leader. She has been in the hospitality industry for more than a decade and half, all while managing the ongoing renovation work across the growing portfolio for the 8th largest hotel company in the US. Bridget Rooks is the Senior Director, Renovation and Capital Projects at Sonesta Hotels. Bridget joins the host Dan Ryan to share her journey through the hospitality industry and how her playwriting skills have influenced her views on hospitality. Takeaways: Hospitality is like a warm welcome to a guest. You are ready to greet...
2023-01-1145 min
Defining HospitalityBoth Sides of the Coin - Chris McDonough - Episode # 087Today’s guest is accredited by the American Institute of Architects, LEED AP, and certified with the National Council of Architecture Registration Boards. He also has over 25 years of experience with award winning projects around the world. Chris McDonough is the Principal at The Gettys Group Companies. Chris joins the host Dan Ryan to share his journey through the hospitality industry and what it all means to him. Takeaways: Every design has a story behind it and it can transport you to a different mindset when you are there. That is part of the beaut...
2023-01-0454 min
Defining HospitalityFinding Curiosity - Ron Lovett - Episode # 086Today’s guest is an entrepreneur and leader with a passion for change. He’s the host of the podcast “Scaling Culture” and the author of a couple of books - Outrageous Empowerment & Scaling Culture. Ron Lovett is the Founder and Chief Community Officer at VIDA. Ron joins the host Dan Ryan to share his hospitality journey and what it all means to him. Takeaways: When you are looking at building your business, you want to cut 10% of the company out and own 70% of that 10% that you saved for yourself. If you break down great custo...
2022-12-2856 min
Defining HospitalityInsatiable Curiosity - Valentina Castellon - Episode # 085Today’s guest is an interior designer with a focus on and passionate about hospitality design. Valentina Castellon is the Principal and National Hospitality Design Leader at DLR Group based in Minneapolis. She enjoys seeing a project work its way from birth to completion. Valentina was also a Boutique 18 Inductee in 2020. Valentina joins the host Dan Ryan to share her journey and thoughts about the hospitality industry in the built environment. Takeaways: Hospitality is all about opening up your home and yourself to provide a memorable experience for anyone who stays with you. The hospi...
2022-12-2143 min
Defining HospitalityThe Dream of Hospitality - Miriam Torres - Episode # 084Today’s guest is a master at hospitality design. She is a 2022 Platinum Circle Inductee, as well as designing projects with major hotel brands from Four Seasons, to Fairmont, Marriott, Ritz Carltons, Sonesta, Hilton, Hyatt, and InterContinental, as well as independent hoteliers. Miriam Torres-Smalankas is the Co-owner and co-founder at Parker-Torres Design Inc. She joins the host Dan Ryan to talk about her journey through the world of hospitality and what it all means to her. Takeaways: Hospitality is the relationship between a guest and host. It’s the embodiment of caring and providing a welcomi...
2022-12-1452 min
Defining HospitalityBreaking the Design Mold - Andrew Alford - Episode # 083Today’s guest is a creative design sage. With more than 20 years of experience in the hospitality industry, today’s guest is truly an expert in this field. Andrew Alford is the Founder/Owner/Designer/ Chief Creative officer/chef/cook and bottle washer of Andrew Alford Creative. Andrew worked his way from answering phones at a high-end residential design firm to leading his own company where he gets to let his true creativity shine. Andrew joins the host Dan Ryan to talk about his journey through design and hospitality and what it all means to him. Takea...
2022-12-071h 11
Defining HospitalityLeading the Charge - Brian Quinn - Episode # 082Today’s guest is a recognized leader in domestic and international real estate, travel, lodging, and restaurant industries. He is a proven, articulate thought leader and has delivered exceptional results in the hospitality industry. Brian Quinn is the Chief Development Officer at Sonesta. Brian joins the host Dan Ryan to share what he had learned through his journey in the world of hospitality.Takeaways: In the hospitality industry, everyone works together to help achieve a goal. A great design can only come to life if someone is willing to put it in their bui...
2022-11-301h 01
Defining HospitalityLearning From the Team - Oswaldo Barrios - Episode # 081Today’s guest is a hospitality guru. He’s an innovative industry leader who is an architect by training as well as a raving fan of interior design. Oswaldo Barrios is the Senior Director of Design & Project Management Luxury Brands at Marriott International. After getting a degree in Architecture in Venezuela, he started from the bottom and worked his way to a very important role at Marriott. Oswaldo joins the host Dan Ryan to share more about his journey through hospitality and how he sees this industry through his eyes. Takeaways: When it comes to the...
2022-11-2359 min
Defining HospitalityThe Alchemy of Collaboration - Jeremy Selman - Episode # 080Today’s guest is a hospitality champion and an ingenious thought leader. He is a lifestyle hotel advisor and entrepreneur. Jeremy Selman is the Principal at Fishtown Collective and HN Capital Partners. Jeremy is breaking the mold of luxury for hospitality and wants to give each guest an experience that is unique to them and brings a smile to their face. Jeremy joins the host Dan Ryan to share his thoughts about the hospitality industry and what it means to him. Takeaways: In hospitality, you are touching upon all human needs. In a hotel, you...
2022-11-161h 02
Defining HospitalityFirst Party Management - Scott Hammons - Episode # 079Today’s guest is an expert in conducting the symphony of insanity of what it takes to open a hotel. He’s a hospitality leader in the Luxury, Full Service, Select Service, Branded, and Independent hotel spaces and is well-versed in the various needs and variables in all sectors. Scott Hammons is the President of Design and Construction of HEI. Scott joins the host Dan Ryan to share his journey through the hospitality industry and what it all means to him. Takeaways: The way the market is right now if a hotel is going to acq...
2022-11-0958 min
Defining HospitalitySetting the Tone - Kavitha Iyer - Episode # 078Today’s guest is a hospitality hero to many in the industry. She is highly skilled at architectural design and believes good design is good business. Kavitha Iyer is the Head Of Design Strategies for the Americas 14 out of the 17 global brands at InterContinental Hotels & Resorts. Kavitha joins the host Dan Ryan to share her journey through hospitality and what it all means to her. Takeaways: Just because something has been done before doesn’t mean that it’s right. Different people can have different ideas and you can always improve upon something that has alrea...
2022-11-021h 02
Defining HospitalityThe Little Moments Are The Most Precious - Will Guidara - Episode # 077Today’s guest has been immersed in the hospitality industry since the age of 13. Will Guidara is the author of many books, including a new one called “Unreasonable Hospitality”. Will has been trained in the dining rooms of Tribeca Grill, Spago, and Tabla and opened the restaurants at the Museum of Modern Art. Will joins the host Dan Ryan to discuss his journey through hospitality and what it all means to him. Takeaways: Having board games along with fine dining provides an experience that makes the guest feel comfortable and at home. It reminds them of...
2022-10-2643 min
Defining HospitalityGetting Over the Speed Bump - Geoffrey Cramer - Episode # 076Today’s guest has worked on big and small projects, from multimillion-dollar resorts to small home renovations and everything in between. Geoffrey Cramer is the Partner at Murphy Cramer Design. Geoffrey is passionate about creating distinctive architecture and interiors for private and corporate clients. He joins the host Dan Ryan to share his journey through hospitality and what it all means to him. Takeaways: At the end of the day, you have to be willing to take a chance on yourself and know that you will find the solution to whatever problem you face. Don’t...
2022-10-1957 min
Defining HospitalityA Place of Belonging - Alexandra Cole - Episode # 075Today’s guest is an industry innovator who uses her talented mind to create beautiful spaces. Alexandra Cole is the Principal and US Managing Director at DesignAgency. Alexandra is incredibly skilled at Interior design and running teams across many different timezones. She joins the host Dan Ryan to share her journey through hospitality and what it all means to her. Takeaways: After discovering that she has dyslexia, Alexandra looked forward to the creative arts in school and she found the arts to be a creative outlet.Hospitality is the feeling of welcoming, accepting, and comin...
2022-10-1251 min
Defining HospitalityA Peek at the Independent Lodging Congress - Daniel del Olmo - Defining Hospitality - Episode # 074Today’s guest is a passionate hospitality leader with more than 25 years of experience in growing hospitality brands and nurturing successful partnerships in more than 70 countries around the world. Daniel del Olmo is the President & Chief Operating Officer of Sage Hotel Management. Daniel stopped by to preview the upcoming Independent Lodging Congress! Takeaways: The 2022 Independent Lodging Congress is being held at the Line Hotel in Los Angeles from October 11th-13th. The link to register is included below. The welcome cocktail will be held at the newly opened Hotel Per La on the first day o...
2022-10-0507 min
Defining HospitalityBucking The Industry Trend - Kia Weatherspoon - Episode # 073Today’s guest is the most decorated black interior designer of our time. Kia Weatherspoon is the President and Founder of Determined by Design. Kia focuses on making interior design a standard for all, not a luxury for a few. Kia joins the host Dan Ryan to share her powerful journey of finding her way into the hospitality industry. Takeaways: Kia’s first introduction into the hospitality industry was during her time overseas in the military where she made space out of three sheet walls inside a tent. In that space she felt comforted and fel...
2022-09-2850 min
Defining HospitalityHiring for the Next Generation - Sonya Haffey - Episode # 072Are you looking to make your big break into the hospitality industry? Well, look no further because today’s guest is looking for an Intermediate Interior Designer! Sonya Haffey is the Principal at V Starr, the design company that was founded by Venus Williams. Sonya joins the host Dan Ryan to talk about the need to hire in this industry and what to look for in new employees. Links to the job opening in the show notes. Takeaways: When you are looking at hiring someone, you want to try and hire someone that is smar...
2022-09-2311 min
Defining HospitalityAn Immersive World - Anne Wilkinson - Episode # 071Today’s guest has over 25 years of experience in luxury hotel and residential design. With each project, she brings an unparalleled amount of knowledge. Anne Wilkinson is the Principal at BAMO, Inc. Anne joist the host Dan Ryan to share her hospitality journey and what it means to her to be a part of this industry. Takeaways: Working with different principles is similar to working with different clients where each one has a different style that they like and a different process of getting work done.At its core, hospitality is about caring. It's abou...
2022-09-2158 min
Defining HospitalityKnow Your Skills - Vito Lotta - Episode # 070Today’s guest is very keen on visualizing spaces in 3 dimensions. He also holds state licenses in architecture and interior design. Vito Lotta is the Vice President of Architecture & Design at Hilton Worldwide. Vito joins the host Dan Ryan for the first-ever live, in-person episode of Defining Hospitality! Vito shares his journey through the hospitality industry starting with using a drafting board that his father had all the way to being an integral part of Hilton. Takeaways: Boredom is an excellent state of mind to be in because it allows you to really drill down...
2022-09-141h 02
Defining HospitalityImpacting Others Through Conferences - Harry Javer - Episode # 069Today’s guest plays an extraordinary role in the hospitality industry. He is the founder and producer of The Lodging Conference, one of the world’s premier events for hotel owners and hospitality executives. Harry Javer is the President of the Conference Bureau. Harry joins the host Dan Ryan to share his journey through this beautiful industry and what it all means to him. Takeaways: The Lodging Conference was designed to be a hospitality industry event that goes on forever, not just a one-time event that gets put to the side because of different trends...
2022-09-0743 min
Defining HospitalityA Year of Memories - Dan Ryan - Episode # 068It’s a big celebration for Defining Hospitality! We celebrate a year of podcasting with some of Dan’s most popular guests. Throughout the past year, we have heard many great stories and learned so much about what hospitality means to those who work in this beautiful industry. Listen in as Dan guides us through some of his favorite clips and conversations for this week. Takeaways: Even though there are devastating moments, there are silver linings that lead to greater opportunities. Use the difficult times as your inspiration to push forward.There is a shift...
2022-08-3118 min
Defining HospitalitySmall Moments - Stephen Wendell - Episode # 067Today’s guest is highly skilled in corporate law and real estate. He joins the show to share his unique journey through #hospitality. Stephen Wendell is the CEO of Mountain Shore Properties. Stephen joins the host Dan Ryan to talk about what hospitality means to him and his passion for the industry. Takeaways: Hospitality is one of the hardest asset classes within commercial real estate. You have to deal with a lot of local politics and there is more to navigate.When opening up a boutique hotel or restaurant, you want to make something that...
2022-08-2447 min
Defining HospitalityAn Experiment of Community - Josh Held - Episode # 066Today’s guest has a passion for hospitality. He spearheads Wimberly interior’s entertainment, gaming, nightlife F&B, and retail design environment. Josh Held is the Vice President & Director of Entertainment at Wimberly Interiors. Josh joins the host Dan Ryan to share his passion for community and his hospitality journey.Takeaways: The spaces that are being made in hospitality are all about making connections with others in the same space.When you think about the places you tend to go back to as a guest, you go back there because you feel comfortable and i...
2022-08-1745 min
Defining HospitalityBackdrops to Memories - Marc DeSmet - Episode # 065Today’s guest is highly skilled at space planning. He is known for fostering excellence within his design team and uses a client's creativity, focus and experience to turn their dreams into a reality. Marc DeSmet is the Associate Principal at TruexCullins Architecture + Interior Design. Marc joins host Dan Ryan to share his #hospitality journey and what it all means to him Takeaways: Where you live in the world will influence the way you look at your design space, a faster paced environment will feel and produce a different look than a slower one...
2022-08-0346 min
Defining HospitalityTales of The City - Barry Sullivan - Episode # 064Today’s guest is responsible for guiding the design of all North American projects for the Canopy, Tempo and Motto brands at Hilton. He has a fabulous eye for interior design and it shows in his work. Barry Sullivan is The Senior Director of Lifestyle at Hilton Worldwide. Barry joins host Dan Ryan to share his #hospitality journey and what it all means to him. Takeaways: Hospitality is about making others feel comfortable in a place that is unfamiliar to them or a new environment. You want them to find the versions of the...
2022-07-271h 22
Defining HospitalityChanging Institutional Practices - Dieter Cartwright - Episode # 063Today’s guest started his hospitality career in hospitality by working in High Rise architecture, but quickly became a hospitality wizard. He has an eye for decatant design. Dieter Cartwright is a Partner at Dutch East Design. Dieter joins host Dan Ryan to talk about his journey through #hospitality and what it all means to him.Takeaways: You want to design a place where people can gather and enjoy their experience.As the designer, you can build a beautiful space but it is up to the owner and manager to maintain it and kee...
2022-07-2059 min
Defining HospitalityDiversity of Experiences - Greg Keffer - Episode # 062Today’s guest loves to take on new and unfamiliar typologies and approach them from a hospitality point of view. He has combined strengths in architecture and interior design. Greg Keffer, the Partner at Rockwell Group, leads design studios in the firm’s New York and Madrid offices. Greg joins host Dan Ryan to talk about #hospitality and what it all means to him.Takeaways: You want to surround yourself with people who view projects in a different way than you and bring something new to the table.At the end of the day...
2022-07-1355 min
Defining HospitalityCabinet of Curiosities - Rado Ivanov - Episode # 061Today’s guest has a keen eye for design as well as being an innovator in the hospitality industry. He is a licensed architect with the American Institute of Architects. Rado Ivanov is the Vice President of Global Design for the USA and Canada at Marriott International. Rado joins host Dan Ryan to talk about his journey through #hospitality and what it all means to him.Takeaways: When designing a space, you want to think about making that space feel like a home and feel welcoming.We as humans are very good at poi...
2022-07-061h 03
Defining HospitalitySurprise & Delight - Josiah Mackenzie - Episode # 060Today’s guest began his journey through hospitality working in a small property on the California coast and then built the number one hotel marketing blog in the world. He’s the publisher of Hospitality Daily, which is dedicated to helping hoteliers provide better guest experiences. Josiah Mackenzie is the Principal at Benchmark Research Partners, and he joins host Dan Ryan to share his experiences and passion about #hospitality and what it all means to him.Takeaways: Hospitality is a gift that you can give to others. It is the feeling of safety, of be...
2022-06-291h 11
Defining HospitalityThe Human Connection - Davonne Reaves - Episode # 059Today’s guest has more than 14 years of experience in the lodging industry. She also has a passion for people and pineapples. Davonne Reaves is Founder/Hospitality Strategist at The Vonne Group. She is also the author of How To Buy A Hotel - Roadmap to Hotel Ownership. Davonne joins host Dan Ryan to talk about her journey in hospitality and what it all means to her. Takeaways: Owning a hotel requires a lot of work, you have to keep up with the land and raise capital and hire staff among many other thin...
2022-06-221h 08
Defining HospitalityDovetail into Your Community - Aaron Richter - Episode # 058Today’s guest has extensive global experience in designing mixed use developments. He has a passion for design and uses that passion to create beautiful spaces. Host Dan Ryan is joined by Aaron Richter, The Senior Vice President of Design for Equinox Brands at Equinox to talk about hospitality and what it all means to him Takeaways: Having a good sleep cycle is incredibly important to having a productive day and keeping you on track.Building a community around your hospitality center and making it all in a walkable area is one w...
2022-06-151h 04
Defining HospitalityInspiring the Next Generation - Dina Lamanna - Episode # 057Dina Lamanna is the Principal, Director of Hospitality Interior Design at The HOK NY Studio. She is a seasoned veteran in the design and development of international hotel projects. Her passion for guiding the next generation of designers is evident in her work as an adjunct professor at New York School of Interior Design. Dina joins host Dan Ryan to talk about her journey through #hospitality and what it all means to her.Takeaways: There’s a visual aspect to learning and teaching design, and it doesn’t always come to people naturally so yo...
2022-06-0857 min
Defining HospitalityBeing a Mentor - Jim Looney - Episode # 056Jim Looney is the Owner and Founder of Looney & Associates. With over 35 years of experience in the hospitality industry, he’s an industry leader and a mentor to many. His passion for hospitality is obvious in how he carries a tradition of integrity, quality and service in all of his projects. Jim joins host Dan Ryan to talk about his journey though #hospitality and what it all means to him.Takeaways: You want to make sure that you are always meeting your deliverables and that you are keeping the clients and your employees hap...
2022-06-0156 min
Defining HospitalityA Vision of Collaboration - Staci Patton - Episode # 055Staci Patton is a Principal of Hospitality Interior Design Director at DLR Group. She's a passionate and creative designer who creates indigenous and authentically curated spaces. Staci joins host Dan Ryan to talk about her journey through #hospitality and how she brings her southern hospitality charm and collaborative effort to a wonderful industry.Takeaways: Leadership in the hospitality industry is incredibly important and it can lead to new ideas in the industry.Innovation can bring different perspectives to a project and can help separate you from others in your field.Hospitality is the s...
2022-05-2556 min
Defining HospitalityHospitality Laboratory - Will Meyer - Episode # 054Will Meyer is the Owner and Co-Founder at Meyer Davis Studios Inc. He believes that great design works on multiple levels and designs seamless physical experiences tailored to his clients individuality. Will joins host Dan Ryan to talk about his journey through #hospitality and what it all means to him.Takeaways: When working in a partnership, it’s important to have respect for the other person's ideas and recognize that it doesn’t matter where the idea comes from as long as it is good.Residential and hospitality projects have similar demogr...
2022-05-1844 min
Defining HospitalityCreating Memories - Jennifer Barnwell - Episode # 053Jennifer Barnwell is the President of Curator Hotel & Resort Collection. She can see through the maze of real estate economics and is passionate about hospitality. She is also a member of and also on the Board of Advisors at the Boutique Lifestyle Leaders Association. Jen joins host Dan Ryan to talk her journey in #hospitality and what it all means to her.Takeaways: You want to surprise and delight your guests. You want to make them feel welcomed and at home when they stay at your hotel.Sometimes a switch in pr...
2022-05-111h 04
Defining HospitalityService Through Hospitality - Ian Rolston - Episode # 052Ian Rolston is the Founder of Decanthropy and the President at Interior Designers of Canada He knows how huge of a role that community and diversity play in hospitality and design, and he wants everyone else to see that. Ian joins host Dan Ryan to talk about his journey through #hospitality and what it all means to him.Takeaways: Hospitality is a great opportunity to serve humanity. It allows you to connect with others and the world around you.Interior design really speaks to the guests as a whole. It brings a...
2022-05-041h 00
Defining HospitalityLove and Reckless Abandon - Clodagh - Episode # 051Clodagh is the Founder of Clodagh Design. After suffering a horrible accident, she found her passion for being a designer. Her Irish heritage gives her a unique perspective of design, which she approaches with love and reckless abandon. Clodagh joins host Dan Ryan to talk about her journey through #hospitality and how she got to where she is now.Takeaways: Approach design with love and reckless abandon. You need to be brave and bold to create something new and innovative. At the age of 17, Clodagh opened her first business. She used her...
2022-04-2759 min
Defining HospitalityThe Generosity of Hospitality - Kristen Conry - Episode # 050Kristen Conry is the Senior Vice President of Global Design for Marriott International. She is a hospitality design guru and is the embodiment of the spirit of generosity. She’s worked with some of the most influential leaders in this industry and she shares their passion for creating unique experiences for guests. Kristen sits down with host Dan Ryan to talk about her journey in #hospitality and what it all means to her.Takeaways: Innovation and new design ideas are something that should be at the forefront of all aspects of hosp...
2022-04-201h 04
Defining HospitalityThinking Outside of the Box - James Cull - Episode # 049James Cull is the Design Director at Rottet Studio. He has had a passion for design since he was 10 years old, and he brings that passion to every project that he works on. James sits down with host Dan Ryan to share his journey through #hospitality and what it all means to him. Takeaways: It’s the job of the hospitality expert to take a hotel and make it a special place that feels warm and kind. There are two approaches to design, you want to understand the customer and the ethos...
2022-04-1356 min
Solo de FactoConsulting the Experts - Richard Claywell - Episode # 026Richard Claywell is the Owner of J. Richard Claywell, CPA. He has been in business since 1985, and he has a wide depth of experience and knowledge to share. He sits down with host Tom Dufton to share some tips on how to run a successful solo practice. Takeaways Don’t be afraid to consult experts. It’s ok to not know everything, and sometimes you might need advice from an expert to help you out.Not all CPAs are created equal. You want to make sure that you are getting the best of the best. I...
2022-04-1224 min
Defining HospitalityThe Beautiful Industry - Shari Bayer - Episode # 048Shari Bayer is the Founder and President at Bayer Public Relations. She’s been working in the restaurant industry since she was 16, so she knows the industry inside and out. Her passion for this beautiful industry is evident, especially through her podcast “All In the Industry”. She sits down with host Dan Ryan to talk about her journey through #hospitality and what it all means to her.Takeaways: Hospitality has the most transferable “soft skills” that anyone can have. Hospitality isn’t just limited to hotels and restaurants, it is everywhere.Every restaura...
2022-04-061h 10
Defining HospitalityHospitality Across the Globe - Shaun de Vries - Episode # 047Shaun de Vries is the Founder and Director at Open Pantry Consulting as well as the co-founder and host of the long running and very popular Principle of Hospitality podcast. He sits down with host Dan Ryan to talk about what #hospitality is like in Australia and his journey working in this beautiful industry. Takeaways: North America has always been a figurehead of the best level of hospitality around the entire world.Hospitality is a collection of moments. These are all very special moments to the people who are involved and peo...
2022-03-3057 min
Defining HospitalityInspiring the Next Generation - AiLun Ku - Episode # 046AiLun Ku is the President and CEO of the Opportunity Network. She sees the talent in the next generation and is committed to making sure they are given the same chances as others. AiLun sits down with host Dan Ryan to talk about her view on #hospitality and how to give everyone the sense of being welcomed.Takeaways: Inspiring the youth can have such a great lasting impact. They are the ones who can change the world for the better. It’s ok to admit that you don’t know everything and ope...
2022-03-2356 minSolo de FactoCrushing Chaos - Allison Williams - Episode # 025Allison Williams is the Business Coach for Solo Law Firm Owners at Law Firm Mentor, LLC. She’s seen firsthand what working too many hours can do a person, and she wants to get the word out about it. She joins host Tom Dufton to talk about how to avoid burnout and gives her tips on how to run a successful law firm. Takeaways Systematize everything. The more organized you are, the easier your work life will be as everything's in its proper place. Outsourcing helps if you want to have more time. Having more t...
2022-03-2229 min
Defining HospitalityBuilding a Connection - David Tracz - Episode # 045David Tracz is the Partner and Founder at 3877. He knows the importance of building a good relationship with your clients and making sure you are working with them on a project. He sits down with host Dan Ryan to share his thoughts on #hospitality and what it all means to him. Takeaways: You want to make your clients feel welcomed and comfortable in the environment that you build for them.When working with clients, don’t treat it like it’s a job but treat it like you are working together with th...
2022-03-161h 00
Defining HospitalityIt Takes A Village - Christina Flannery - Episode # 044Christina Flannery is the Director of Design at Park Hotels and Resorts. She uses her keen eye for renovation to help the design of hotels and provide a sense of community and belonging to them. She sits down with host Dan Ryan to share her journey through the world of #hospitality and what it all means to her. Takeaways: Hospitality is all about being social and feeling that sense of community and belonging when you are at home or away. There is a higher level of engagement in multifamily living spaces, whic...
2022-03-0952 min
Defining HospitalityA Huge Tiny Business - Karin Harrington - Episode # 043Karin Harrington is the Principal at Studio Partnership. With almost 30 years of experience in the industry, she has a keen eye for quality design. She has won many awards from many of the major hospitality brands. She joins host Dan Ryan to talk about her journey through the world of #hospitality and what it all means to her. Takeaways: The hospitality industry is full of people who love what they do. They don’t view it as a job but rather something that they are lucky enough to do.Going on a vac...
2022-03-0252 minSolo de FactoBeing Authentic - Russell Farbiarz - Episode # 024Russell Farbiarz is a Partner at Antanavage Farbiarz PLLC. Being yourself in a law practice can be a positive experience, and it can help your clients connect with you on a better level. Russell sees this and encourages everyone not just “think like a lawyer” as he was taught in law school. He joins host Tom Dufton to share some of his other tips on how to successfully run a law practice. Takeaways Running a law firm is like running a business. You can’t practice what you love if you aren’t able to pay the...
2022-03-0123 min
Defining HospitalityA Clear Space - David Allen - Episode # 042David Allen is the Founder at the David Allen Company. He’s also the author of many books, including “Getting Things Done: The Art of Stress Free Productivity”. Having your mind open and a clear space can help to keep you functioning at a high level and be better at what you do. David sits down with host Dan Ryan to share his thoughts on #hospitality and what it all means to him. Takeaways: Having a clear space in your mind allows you to deal with surprise and change in a better wa...
2022-02-2356 min
Defining HospitalityWide Open Spaces - Carrie Tolman - Episode # 041Carrie Tolman is the Associate Principal at KTGY Simeone Deary Design Group. She has a keen eye for interior design and uses her roots in southern hospitality to help influence the style she uses today. She joins host Dan Ryan to share her #hospitality journey and how she got to where she is now.Takeaways: Hospitality by definition is temporary lodging. You want to make it feel like more than that though, you want to make it a home away from home.Architecture is sculpture in motion.Design can be part of...
2022-02-1657 minSolo de FactoBuying Back Your Time - Nequosha Anderson - Episode # 023Nequosha Anderson is the Founder and Managing Attorney at Anderson Law Firm PLLC. She is also the co-host of the Professional Use Only Podcast. She sees the importance of time and how precious it is, and she has some great advice on how attorneys can use their time wisely and how outsourcing can help with that. She joins host Tom Dufton to share that and more information for how to successfully run a solo law practice. Takeaways Hire help as soon as possible. This allows you more time to focus on the things that yo...
2022-02-1530 min
Defining HospitalityBeing Authentic - Dyonne Fashina - Episode # 040Dyonne Fashina is the Principal at Denizens of Design Inc. She sees the beauty in designs and the passion it takes to create them. She sits down with host Dan Ryan to share her #hospitality journey from her memories about Canadian art culture to where she stands now. Takeaways: You have to learn to pick yourself back up when you get knocked down. In life, it’s not about how you fall but how you get back up.Hospitality spaces have always been about empathy but it needs to shine through now m...
2022-02-0944 min
Defining HospitalityOpen Door Policy - Christian Schnyder- Episode # 039Christian Schnyder is the owner at Beleco. He’s been inspired and informed by over 30 years of experience. He specializes in hospitality and residential interiors. He’s used his roots from Switzerland to influence his view on the world and #hospitality. He joins host Dan Ryan to talk about his journey into the world of hospitality. Takeaways: The culture in Switzerland is driven towards service. Because of the lack of other resources, they have shifted their focus to providing good services. It’s important to keep your end goals in mind. You want t...
2022-02-0258 min
Defining HospitalityGoing to California - Avi Brosh - Episode # 038Avi Brosh is the CEO and Founder of Palisociety. At his core, he is a modern day inn keeper. He’s been involved in real estate and hospitality for over 30 years. He joins host Dan Ryan to talk about his #hospitality journey all the way from a small school in New Jersey all the way to Malibu, California. Takeaways: It’s better to get up earlier and accomplish some goals earlier in the day. It’s a good way to work and sets you apart from others. Hotels should be able to tell a s...
2022-01-261h 09
Defining HospitalityA Sense of Family - Sara Duffy - Episode # 037Sara Duffy is a Principal Partner at Stonehill & Taylor Architects. She recalls moments from her childhood at a restaurant where they treated everyone like family, and that has led her to her career in hospitality. She joins host Dan Ryan to share some of her #hospitality experiences and what it all means to her. Takeaways: Hospitality is the true sense of being welcome. You want to feel a sense of belonging and feeling like you are part of a family. When designing a space, you don’t want to pigeon hole yourse...
2022-01-1941 min
Defining HospitalitySpheres of Hospitality - David Kaplan - Episode # 036David Kaplan is the Founder of Death & Company, the CEO at Gin and Luck, Co-author of several books including “Cocktail Codex”, the Co-Founder of Midnight Auteur. He likes to create human connections and memorable moments through cocktails and wonderful hospitality service. He sits down with host Dan Ryan to share his insight on #hospitality and how important it is to just be nice. Takeaways: Hospitality is defined by creating moments of human connections. It’s all about connecting people within communities or total strangers to each other.Walt Disney didn’t like movies...
2022-01-121h 00
Defining HospitalityA Gathering Spot - Aliya Khan - Episode # 035Aliya Khan, VP of design lifestyle brands at Marriott, promotes a positive lifestyle for brands and global design strategy. In 2019, she was an honoree for women in design from Hospitality Design magazine. Aliya joins host Dan Ryan to discuss her view on #hospitality and how important it is to be more open to change and face it with a positive attitude. Takeaways: Hospitality is about bringing people together from all walks of life. Sometimes you know them, sometimes you don't. It’s about experiencing new things in life with others.The envir...
2022-01-051h 01
Defining HospitalityHospitality is Being Selfless - Ron Swidler - Episode # 034Ron Swidler is the Founder of the Hotel Tomorrow and the Chief Innovation Office at the Gettys Group for 33 years. He knows that it takes courage to be innovative and creative. Ron’s passion is to strive for the best for his company and clients. He joins host Dan Ryan to talk about his experience with #hospitality and how he views it. Takeaways: It takes many hours to become an expert in a certain area, but it also takes a certain amount of luck as well. Surround yourself with people that you tr...
2021-12-291h 08
Defining HospitalityThe Big H and Little h of Hospitality - Siobhan Barry - Episode # 033Siobhan Barry, Principal, Design Director, Hospitality Practice Area Leader North East at Gensler has been creating what she refers to as “Instagram moments” for over 20 years. She shares her outlook on #hospitality and her journey through the industry. Siobhan discusses with host Dan Ryan how hospitality can split into two different segments and how we can bring hospitality to all aspects of life.Takeaways: As a designer, you have to create moments that are memorable for people. You want it to be captured and remembered, and this is referred to as an “in...
2021-12-2259 min
Defining HospitalityA Better Version Of Yourself - John DiJulius - Episode # 032John DiJulius, President of the DiJulius Group, started his enterperinaul career operating a hair salon with his wife in Cleveland. Now, he is an international consultant, working with companies like the Ritz-Carlton. He’s the author of many books, including the must read “Customer Service Revolution.” John joins host Dan Ryan to talk about his views on #hospitality and what it all means to him. Takeaways: There are 10 rules to follow when it comes to customer service and making sure you provide a world class experience.Hospitality is the emotional warmth that you get from...
2021-12-171h 06
Defining HospitalityHaving an Open Heart Posture - Aaron Anderson - Episode # 031A former firefighter now turned hotelier, today’s guest talks about how his experiences with his grandma’s hostel has influenced his view on hospitality. Aaron Anderson, a board member of the Hospitality Diversity Action Council (HDAC) and the CEO of 26 Co, joins host Dan Ryan to talk about how the lack of diversity in higher up positions of #hospitality can be viewed as a more prominent issue and how important it is to have empathy and listen to others with an open heart. Takeaways: When coming up with a business plan, y...
2021-12-151h 00
Defining HospitalityBuilding for Sustainability - JoAnna Abrams - Episode # 030Creating a sustainable environment in hospitality and all aspects of life is incredibly important; it allows us to live healthier lives and give back to the environment and the world. Sharing this view is JoAnna Abrams who is not only the Founder & CEO of Mindclick, Inc but she’s also been named a hospitality industry innovator by Lodging Magazine. She joins host Dan Ryan to talk about how sustainability plays a big role in hospitality, and how guests are becoming more aware of the need for a change in going green, and how guests are now more likely to st...
2021-12-101h 08
Defining HospitalityCreating Beautiful Experiences - Sarah Klymson - Episode # 029Today’s guest started her career in hospitality in a very unusual place; McDonald’s! She focused on how architecture and design could connect with the customers at the restaurant. Now, Sarah Klymson is the Vice President of Product Brand Development at Hyatt Hotels. She joins host Dan Ryan to discuss her journey through #hospitality and how she views the industry. Takeaways: You can use architecture to create a warm and inviting feeling for guests when they come across a hotel or restaurant. The same can be done for design.Hospitality isn’t j...
2021-12-081h 03
Defining HospitalityThe Power of Gratitude - Keith Roberts - Episode # 028Improving your life can seem like an incredibly daunting task, but if you just take some simple steps in doing so, you can accomplish anything. Keith Roberts is the Founder and Creative Director at Zenman & US Director at emBlue, as well as the Creator & Author of the “Oak Journal” and an upcoming book “Becoming Zenman”. He has searched the world to find ways that people can use to make incremental changes in their lives for the better, like setting one personal goal, one family goal and one business goal a day to become a balanced individual. He joins host Dan Ryan...
2021-12-0335 min
Defining HospitalityThe Hospitality Gene - Harsha L’Acqua - Episode # 027Harsha L’Acqua, Founder of Saira Hospitality, wants others to develop the “hospitality gene” for others. She has created a unique business to help students interested in hospitality find their way to the industry through what she refers to as pop up hospitality schools. Harsha shares with host Dan Ryan how to grow and develop this hospitality gene and her take on defining hospitality.Takeaways: When we first make hotels, walls are the first thing that are put up. To the community it comes off as that it is a boundary they are...
2021-12-011h 02
Defining HospitalityDesigning for the Silver Lining - Lionel Ohayon - Episode # 026Lionel Ohayon, Founder and CEO of ICRAVE Design, lives by the philosophy of “when one door closes, another door opens.” He has created groundbreaking designs at places like terminal 5 at JFK, as well designing parts of the Memorial Sloan Kettering hospital. Lionel joins host Dan Ryan to share how his life experiences have influenced the way he views and creates #hospitality.Takeaways: Lionel designed terminal 5 for JetBlue at JFK, and when designing it he focused on trying to make people feel comfortable and relaxed with flying. Hospitality is an ever-growing part of ever...
2021-11-241h 05
Defining HospitalityPutting Energy into Hospitality - Natalya Berdikyan - Episode # 025The most valuable asset anyone has is time, but you also need the energy to use that time. Today’s guest learned this after feeling burnt out after years of working at a chocolate production business in Belgium. Natalya Berdikyan is an energy coach, teaching people how to properly take advantage of their energy and put it to their best use. She is also the founder of Life By Design Academy. Listen as she joins host Dan Ryan to share her thoughts on #hospitality today!Takeaways: Everyone likes the feeling of home...
2021-11-1939 min
Defining HospitalityHospitality is a Feeling - Damon Lawrence - Episode # 024The hospitality industry is incredibly diverse as a whole, but not when it comes to the higher up positions. That’s what today’s guest wants to change for the better. Damon Lawrence, the Co-Founder of Homage Hospitality, is working with Howard University to create an outstanding hospitality program at his alma mater, Howard University. Listen to this week’s episode as he shares #hospitality insights with Dan Ryan today!Takeaways: There is a labor shortage in the hospitality industry because it’s not an employee centric industry. Employees work long hours and went from...
2021-11-1759 min
Defining HospitalityBuilding a Community - Jason Caldwell - Episode # 023Jason Caldwell is the definition of an adventurer. He’s rowed across the Atlantic ocean twice, setting a world record on one run, and the Pacific Ocean setting a world record for the fastest time as well. He's trekked through the oldest desert in the world. Caldwell, CEO and Founder of Latitude 35 Leadership and author of “What IF”, joins host Dan Ryan to talk about his experiences with cross ocean rowing and how that has influenced his view on leadership and hospitality. Takeaways: Hospitality isn’t always about the place you are staying...
2021-11-121h 01
Defining HospitalityThe Glue That Bonds Us - Stacy Shoemaker Rauen - Episode # 022Stacy Shoemaker Rauen advocates that great hospitality isn’t just about great design, it’s also a necessity for our overall well-being. By designing buildings in certain ways, this can help lead us to make healthier and more productive changes in our lives. Rauen is the Editor in Chief of Hospitality Design Magazine, as well as the Senior Vice President at Design Group at Emerald. Listen as she sits down with host Dan Ryan to share her thoughts on #hospitality today!Takeaways: In hospitality, you want to be the glue that holds...
2021-11-1040 min
Defining HospitalityThe Book of Hospitality - Brigette Breitenbach - Episode # 021Being a hotelier wasn’t always the goal for Brigette Breitenbach. Back in 2006, one of her clients came to her and asked if she could do some branding for a new hotel that was being opened, and she never looked back. Brigette, now the owner and founder of B&Co as well as an owner of the Iron Horse Hotel in Milwaukee, joins host Dan Ryan to talk about what hospitality means to her. Takeaways: Hospitality isn’t a service, it is to meaningfully care for the guests. It’s all about try...
2021-11-0551 min
Defining HospitalityGrowing the Community - Nina Grondin - Episode # 020Creating a welcoming environment in a hotel or bar is a purposeful endeavor. Nina Grondin, Founder and Partner of Curioso, has created a collective where people such as architects, artists, interior designs and more work together to create meaningful experiences through design. Listen to this week’s episode as she shares #hospitality insights with Dan Ryan today!Takeaways: Hospitality isn’t confined to just hotels and bars. It covers a wide range of topics. The basis of hospitality is one person attending to the needs of another. As humans we crave love and attent...
2021-11-0354 min
Defining HospitalityHospitality and Psychology - Dr. Chloe Carmichael - Episode # 019Dr. Chloe Carmichael is a world renowned psychologist, entrepreneur, and public speaker. She is also the author of “Nervous Energy - Harness the Power of Your Anxiety”, teaching people how to manage their anxiety. She’s here to give a unique perspective on the overlap between hospitality and psychology. Listen to this week’s episode as she shares #hospitality insights with Dan Ryan today!Takeaways: There is an overlap when it comes to hospitality and psychology. There is a level of empathy that needs to be reached in each one.Reflective listening is when you...
2021-10-2952 min
Defining HospitalityInclusivity; The Backbone of Hospitality - Kraig Kalashian - Episode # 018Kraig Kalashian is the owner of KKAD, Pocono Modern, and Westmore Hotels and Restaurants, which includes Pren Kitchen. After spending years playing in a band, Kraig realized he has a passion for solving problems and he discovered the best way to do that is through architecture, food and music. He’s here to give a unique perspective on hospitality through a different lens. Listen to this week’s episode as he shares #hospitality insights with Dan Ryan today!Takeaways: Architecture isn’t about how to make money, but rather how to solve problems. It’s all...
2021-10-271h 13
Defining HospitalityLife is a Journey, not a Destination - Arnie Malham - Episode # 017Arnie Malham is the founder of a number of different companies and organizations, including BetterBookClub.com. He’s also the author of “Worth Doing Wrong,” where he discusses how to build a sustainable business model through company culture. Listen to this week’s episode as he shares #hospitality insights with Dan Ryan today!Takeaways: At work, your team will never treat clients better than how the boss treats the team. That is one of the many forms of hospitality. If you put people in a position and don’t pay them well and they don’t b...
2021-10-221h 11
Defining HospitalityExperiential and Educational Travel - Joseph Diaz - Episode # 016When it comes to life changing events, there is nothing quite like travel. Joseph Diaz is the co-founder of AFAR Media, and he has taken it upon himself to use travel as a way to enrich the lives of the younger generation that doesn’t have the same opportunities. There’s a lot to be said about going to a completely new place and truly immersing yourself in the culture, and seeing what you can do to contribute to the community. Listen to this week’s episode as he shares #hospitality insights with Dan Ryan today!Ta...
2021-10-201h 11
Defining HospitalityThe Portable Hospitality Solution - Michael Bedner - Episode #015Today’s guest has a unique business and with that brings his positive attitude about life and hospitality to everything he does. Dan is joined by Michael Bedner, a partner at SOLi, and part of Hirsch/Bedner Associates. Listen to this week’s episode as he shares #hospitality insights with Dan Ryan today!Takeaways: In the hospitality industry, there are three major rules to live by. One, always do your best job. Two, you better enjoy what you do. And three, you must grow and learn from any mistakes. The best way to descri...
2021-10-1558 min
Defining HospitalityJapanese Culture is a Mentality - Andrew Benioff - Episode #014Today’s guest spent time working in Japan and brings his cultured view to hospitality. Andrew Benioff is the Founder and Managing Partner of the Llenrock Group. He’s also the Founder of the Philadelphia Real Estate Council and the Independent Lodging Congress. Listen to this week’s episode as he shares #hospitality insights with Dan Ryan today!Takeaways: Service is the act of serving, but hospitality is the feeling an empathic employee gives to a customer. It’s difficult to have good hospitality without great service.Japanese culture is a mentality. A big part...
2021-10-131h 02
Defining HospitalityThe Industry That Never Sleeps - Marquise Stillwell - Episode #013How do you feel when you first step into a hotel or a restaurant? The excitement in the air, the feeling that you have found some place that is truly unique is part of the allure of the hospitality industry.Dan is joined by a renowned designer, innovative thinker and creative Entrepreneur, Marquise Stillwell. Marquise is also the founder of Deem Journal, ArtMatr, Openbox, Opendox, and Urban Ocean Lab. Listen to this week’s episode as he shares #hospitality insights with Dan Ryan today! Takeaways: Hospitalities, especially hotels, are like tiny...
2021-10-081h 06
Defining HospitalityHospitality and Journalism - Cameron Sperance - Episode # 012The hospitality industry has roots in all sorts of other lines of work, even in journalism. Dan is joined by the author of the Moon Boston Travel guide and world traveler, Cameron Sperance! Cameron is also a hospitality beat reporter at Skift. Listen to this week’s episode as he shares #hospitality insights with Dan Ryan today! Takeaways: Hospitality boils down to providing that home away from home experience. It’s all about providing caring service with a smile and making a pleasant stay for the guests. You can tell if people are bein...
2021-10-061h 04
Defining HospitalityDesigning for the Next Generation - Glen Coben and Maya Coben - Episode #011When you design your space, are you thinking about the next generation? In this week’s episode, Dan Ryan is joined by Glen Coben, President of Glen & Company, and his daughter Maya Coben of Rialto Capital for our first ever double guest episode! Listen in as they share their combined, multi-generational perspective on the future of hospitality, nurturing growth, developing intuition, and more great insights! Check out some takeaways from this episode below:Hospitality is about creating a community. We can build community by having empathy and listening to others, and pivoting to whatever the...
2021-10-011h 14
Defining HospitalityTraveling Solves Everything - Margaret McMahon - Episode #010For the last year and a half, people have holed up in their rooms, unable to go anywhere. Now more than ever is when people are craving the need to explore, travel and interact with other people. Dan is joined by thought leader in the industry, SVP and global director of Wimberly Interiors, Margaret McMahon! Margaret has seen the world and is a travel enthusiast, and she’s here to share why she thinks travel can really lift someone’s spirits. Listen to this week’s episode as she shares #hospitality insights with Dan Ryan today! ...
2021-09-291h 05
Defining HospitalityThe Bright Side of Life - Glenn Haussman - Episode #009Having a positive outlook on life is the key to success. Dan is joined by industry thought leader, former adjunct at NYU and host of the “No Vacancy” podcast, Glenn Haussman. Glenn is also the board member at the Long Island Hospitality Association and the president of Rouse Media. Listen to this week’s episode as he shares #hospitality insights with Dan Ryan today! Takeaways: The true spirit of hospitality is the notion of giving without expecting anything in return. If you show interest in what people are saying, are genuine and...
2021-09-2450 min
Defining HospitalityConcierges Are The Original Influencers - Sarah Dandashy - Episode #008How do you stay positive when you’re emotionally drained?Sarah Dandashy of AskAConcierge likes to remember that every guest interaction is a chance to be a part of someone’s positive memory. Listen to this week’s episode as she shares #hospitality insights with Dan Ryan today! Check out some takeaways from this episode below:Though she first found success on Instagram, Sarah finds LinkedIn is a powerful way to grow her network. It’s not just a great way to connect with others in #hospitality and #travel, it’s a platform th...
2021-09-2259 min
Defining HospitalityBlack Capes & The Anti-Architect - Christian Giordano - Episode #007How do you handle unhappy clients? Christian Giordano, President and co-owner of Mancini Duffy, approaches any situation by thinking about what he can do to improve it. He joins Dan Ryan to talk about #architecture, #hospitality, & more in this week’s episode. Check it out now! Check out some takeaways from this episode below:Christian’s show, The Anti-Architect Podcast, originated with his unique perspective on the architecture industry, and figuring out how to listen, understand, and connect with his clients. Whether you’re a black cape architect or a junior d...
2021-09-1553 min
Defining HospitalityDeep Unconditional Welcome - Hilary Illick - Defining Hospitality #006When was the last time you deeply listened to someone else? When was the last time you deeply listened to yourself? Hilary Illick, senior faculty member at the Hoffman Institute, joins Dan Ryan to discuss open-hearted listening, #sustainability, creativity, and more on this new episode of Defining #Hospitality! Listen to this episode now! Check out some takeaways from this episode below:The Hoffman Institute’s approach to hospitality is by meeting everyone with a deep unconditional welcome. Nonjudgemental listening gives people the opportunity to speak their truth. Teaching a disruptive stude...
2021-09-0849 min
Defining HospitalityHome Away From Home - Michael Dobin - Defining Hospitality #005What makes you feel most at home? Is it some comfy furniture, a familiar scene, or is it something far deeper? Mikey Dobin, President of Valley Forge Fabrics stops by to share his perspective and swap stories with his lifelong best friend, Dan Ryan. Listen to the episode for more laughs & poignant insights into the hospitality industry like the ones below! Takeaways:“Hospitality is a place where I feel like it's home away from home.” - Mikey DobinWhat makes a hotel feel like home is a good environment mixed with social...
2021-09-011h 00
Defining HospitalityA Cookie Feeds All Ages - Loren Brill - Defining Hospitality #004Is anything as universal as a cookie? Loren Brill, founder and CEO of Sweet Loren’s, stops by to talk about continuing her company's meteoric growth during a pandemic, building an inclusive culture, and setting an example for the next generation of female entrepreneurs. Check out some takeaways from this episode below:Food is more than just nourishment, it’s a way for us to connect with each other. Sharing food, especially healthy food, is a great way to build communities & make our bodies feel better in the processLoren’s advice for getting people to feel...
2021-08-2547 min
Defining HospitalityRiver Guide Leadership - Chris Green - Defining Hospitality #003What makes a strong leader? According to Chris Green, President & CEO of Chesapeake Hospitality, a good leader is like a river guide - they’ve been through the rapids before, but know how to get the best out of their team without jumping in and paddling for them. Listen in as Chris joins host Dan Ryan to discuss the different ways leadership can be nurtured and cultivated while navigating the rushing waters of the hospitality industry. Check out some takeaways from this episode below:Leadership requires not only being able to t...
2021-08-181h 07
Defining HospitalityIt's All About How You Fix It - Misha Bedner - Defining Hospitality #002When something goes wrong, how do you react? Do you throw your hands up in frustration and surrender, or do you try to fix the problem? Misha Bedner, President of Agency 967, advises to remain calm when things go haywire, because he knows the best thing you can do is approach the situation with a positive attitude and focus on the customer experience. Check out the podcast for more great insights like the ones you see below! Takeaways:Hospitality is about service. A great customer interaction can be more impactful than out...
2021-08-1254 min
Defining HospitalityHow You Make People Feel - Bashar Wali - Defining Hospitality #001What do you remember most about a hotel experience? For some, it may be the furnishings or fabulous architecture. But for Bashar Wali, Founder & CEO of Practice Hospitality and This Assembly, it’s about the moments of real human interaction and connection that matter most. In this episode, Bashar Wali joins Dan Ryan to talk about what hospitality means to him, ways we can improve diversity throughout the industry, & the future of hospitality. Check out some takeaways from this episode below:“Fundamentally the difference between the service industry, which is what you deliver, versus the ho...
2021-08-051h 08