Shows
Smart Business MovesThe Final Episode: Reflecting on the Journey & The Future of House CleaningJoin Tom Stewart and Liz Trotter for one last episode of Smart Business Moves as they look back on the best moments, biggest lessons, and lasting impact of the show. They’ll reflect on how the house cleaning industry has evolved, where it stands today, and what the future holds for business owners, leaders, and innovators. This episode is a chance to celebrate the journey, thank those who made it possible, and share some final words of wisdom. Tune in Wednesday at 5 PM ET for a heartfelt farewell and a look at what’s next for the industry.2025-03-2756 minSmart Business MovesISSA Residential Spring Mastermind: Membership and Upcoming EventsJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome Libby DeLucien, founder of WootRecruit and a featured speaker at the ISSA Residential Members-Only Mastermind. This episode will explore the key themes of the upcoming event, with a focus on hiring, recruitment, and workforce development in the residential cleaning industry. Libby will share exclusive insights on building a strong team, improving retention, and streamlining the hiring process—critical topics for any business looking to scale successfully. Tune in Wednesday at 5 PM ET to get a preview of what’s in store at the...2025-03-2759 minSmart Business MovesCleaning for Health: The Science Behind a Safer CleanJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome back RJ Patel for a deep dive into Cleaning for Health—not just appearance. RJ will share insights on how professional cleaning goes beyond aesthetics to improve indoor air quality, reduce infections, and create healthier environments. He’ll also discuss his work with the Infection Prevention Institute and efforts to teach advanced cleaning practices in Fiji and India. Tune in Wednesday at 5 PM ET for a thought-provoking conversation on the true impact of cleaning and how it can elevate both your busine...2025-03-0659 minSmart Business MovesWinning Recognition: Leveraging Business Awards for GrowthJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome a powerhouse panel featuring Joe Walsh of Green Clean Maine, Matt Ricketts of Better Life Maids, and Chris Willatt of Alpine Maids. They’ll dive into the value of business awards—like the Inc. 5000—and how they can be leveraged to elevate your brand, build credibility, and drive growth. Learn how top-performing companies in the residential cleaning industry use awards as a strategic marketing tool to attract clients, retain employees, and position themselves as industry leaders. Tune in Wednesday at 5 PM ET for e...2025-02-2759 minSmart Business MovesBeyond Cleaning: Turning Business Revenue into New OpportunitiesJoin Tom Stewart and Ajia Holiday on this week’s episode of Smart Business Moves as they welcome Paul Fried, a seasoned entrepreneur and business strategist with a strong background in operations, marketing, and growth strategy. With years of experience in both the cleaning industry and business expansion, Paul will share his insights on how cleaning business owners can leverage their revenue to explore new ventures and create additional streams of income. Whether you're looking to scale beyond residential cleaning or diversify your business portfolio, this episode aims to provide practical strategies for making the most of your hard-earned re...2025-02-2059 minSmart Business MovesImproving Your Hiring Odds: Best Practices for Reducing RiskJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome Joe Gelderman, a seasoned professional with extensive experience in talent acquisition and business development. Joe brings a wealth of knowledge in creating effective hiring strategies and reducing risk through innovative assessment tools. Together, they’ll explore how to refine your hiring practices, assess candidates effectively, and build a high-performing team. If you’re looking to take your hiring process to the next level, this episode is a must-listen.2025-02-101h 00Smart Business MovesUnlocking the Mystical Characters: The ManagerJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome Trent Lowenstein to explore the often overlooked yet crucial role of managers in any business. They’ll discuss who managers are, why they are essential, how to manage them effectively, and what KPIs should be in place to measure their success. Discover why managers are the most valuable players in your business and how to empower them to drive exceptional results. Tune in every Wednesday at 5 PM ET for more Smart Business Moves!2025-01-3059 minSmart Business MovesOptimize Your Hiring Process: Trends and Tools for 2025Join Tom Stewart on this week’s episode of Smart Business Moves as he welcomes Dan Fleisher, hiring expert and leader at HireBus. Dan will dive into the latest hiring trends, highlighting the importance of behavioral fit, the need for speed in the hiring process, and the value of creating candidate-centric hiring practices. If you’re looking to refine your hiring strategy and attract top talent, this episode is packed with actionable insights you won’t want to miss. Tune in every Wednesday at 5 PM ET for more Smart Business Moves.2025-01-2759 minSmart Business MovesTech-Driven Success: Automation for Business GrowthJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome Tina Servis, owner of Maid 4 Time and CEO of Lead Titan, Sales & Marketing Automation. Tina, a seasoned entrepreneur with a proven track record of growing businesses, will share her insights on how automation and AI can help streamline operations, save time, and drive growth. Tune in every Wednesday at 5 PM ET for more Smart Business Moves!2025-01-1658 minSmart Business MovesCoaching, Consulting, or Mentoring - What's Right for You?Join Liz Trotter on this week’s episode of Smart Business Moves as she welcomes Heather Canning and Rosie Selvaggio, two accomplished cleaning business owners and Core Coaches at Core Profit Builders. With their combined expertise as successful entrepreneurs and experienced coaches, Heather and Rosie will break down the differences between coaching, consulting, and mentoring to help you decide which approach best fits your goals. Discover how these strategies can empower your leadership, refine your business practices, and accelerate your success. Tune in every Wednesday at 5 PM ET for more Smart Business Moves.2025-01-1359 minSmart Business MovesAmplifying Business Growth: Leveraging AI and Smart StrategiesJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome Dean Mercado, CEO of Online Marketing Muscle and growth strategist. With a focus on the evolving role of AI in business, we'll explore smart strategies and AI tools to amplify productivity in your business and streamline tedious tasks. Discover how blending technology with proven growth tactics can take your business to the next level. Tune in every Wednesday at 5 PM ET for more Smart Business Moves.2024-12-191h 01Smart Business MovesMillion Dollar Moves: The Foundation of Smart Business SuccessJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome Olu Auguste, a business leader with a wealth of experience in strategic growth. In this episode, Olu will dive into the foundational need for strong marketing and sales to drive business success. Learn how to implement strategies that build a solid foundation for sustainable growth and set your business on the path to achieving million-dollar milestones.2024-12-1358 minSmart Business MovesBlending AI with Human Creativity for Marketing SuccessJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome Don Stormo, Founder and CEO of MarketPros.AI. Don will share his insights on how combining the power of AI with human creativity can drive ROI-focused marketing strategies. Learn practical tips and tricks for blending cutting-edge technology with personal engagement to create meaningful connections and sales that truly convert. Tune in every Wednesday at 5 PM ET for more Smart Business Moves.2024-12-0957 minSmart Business MovesPlanning For Success: Maximizing Your 2024 ISSA Show ExperienceJoin Tom Stewart and special co-host Ajia Holiday on this week’s episode of Smart Business Moves as they welcome Beth Derickson, owner of Cornerstone Cleaning, Jon Lorbacher, owner of Town & Country Cleaning and Erin Lasch, Education Development Manager at ISSA.With the ISSA Show 2024 in Las Vegas just around the corner, they’ll discuss practical strategies to help you pre-plan and make the most out of your convention experience. From setting goals to creating a game plan for networking and learning, Beth, Tom, Erin, and Ajia will share insights on navigating this major event to ensure you leave with...2024-11-1559 minSmart Business MovesFrom Planning to Performance: Learn How to Align Your Team With Your GoalsJoin Liz Trotter on this week’s episode of Smart Business Moves as she welcomes Candice Rodriguez and Lizzie Strohl. Together, they will discuss the critical transition from annual planning to driving real performance by aligning your team with your company's strategic goals. Learn how to keep your team focused, engaged, and accountable throughout the year, ensuring that every action aligns with long-term business objectives. Tune in every Wednesday at 5 PM ET for actionable strategies to ensure your plans turn into measurable success!2024-11-111h 01Smart Business MovesAre You Planning 2025, or Is Your Future Collecting ‘Dust’?Join Liz Trotter and Tom Stewart on this week’s episode of Smart Business Moves as they welcome RJ Patel, a seasoned entrepreneur and industry leader. In this episode, they’ll explore the importance of strategic planning for 2025 and beyond, diving into actionable steps to ensure your business doesn’t get left behind. RJ will share his insights on building a future-focused plan that drives growth, innovation, and resilience in the cleaning industry. Tune in Wednesday at 5 PM ET to gain the clarity and tools you need to dust off your strategy and set your business on the path to suc...2024-11-1157 minSmart Business MovesPowering Sustainable Growth with TechnologyJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome Ajia Holiday, Education and Training Manager at MaidCentral. Together, they’ll dive into how businesses can leverage technology to create consistency and fuel growth. Ajia will share her expertise on streamlining operations, maintaining service quality, and scaling effectively through smart tech solutions. Tune in Wednesday at 5 PM ET to discover how technology can help your business operate more efficiently and set the foundation for sustainable growth.2024-11-1157 minSmart Business MovesExit Strategy Essentials: Selling Your Business for SuccessJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome Derek Christian, a seasoned entrepreneur and expert in the residential cleaning industry. This episode will focus on the ins and outs of selling your cleaning business, from preparing for a sale to understanding different types of investors. Derek will share invaluable insights into what investors are looking for, how to maximize your business’s value, and key considerations when planning an exit strategy. Tune in every Wednesday at 5 PM ET for more Smart Business Moves.2024-11-111h 01Smart Business MovesKeeping Calm the Smart Way: Leadership Under PressureJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves with guest Alonzo Adams as they tackle a critical topic for business owners: staying calm under pressure. Many leaders today face high levels of stress and anxiety, impacting not only their own well-being but also their teams. In this episode, we'll share practical tips and strategies for navigating these challenges, helping you maintain composure and resilience in tough times. Tune in every Wednesday at 5 PM ET for more Smart Business Moves.2024-11-1159 minSmart Business MovesUnlocking Your Mind in the MatrixJoin Liz Trotter on this week’s episode of Smart Business Moves as she welcomes Trent Lowenstein, a dynamic leader in business development and mindset coaching. In this episode, "Unlocking Your Mind in the Matrix," Trent will dive into the mental frameworks and strategies that can help you break through barriers and unlock your full potential. Discover how shifting your mindset can transform not just your business, but your entire approach to challenges and opportunities. Tune in Wednesday at 5 PM ET for an inspiring conversation on taking control of your mind and elevating your business game!2024-11-111h 01Smart Business MovesRevenue on Repeat: Strategies to Boost Client Frequency, Referrals, and SalesJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome DJ Neumann, Director of Operations at Speed Clean Services. With over 20 years of industry experience, DJ is a master of leveraging key metrics to drive business growth and profitability. In this episode, he’ll share proven strategies to increase client frequency, referrals, average ticket, and pricing, specifically tailored for house cleaning companies. Learn how to harness DJ’s decades of expertise to elevate your business operations and maximize your revenue. Tune in every Wednesday at 5 PM ET for actionable insights that can ta...2024-09-261h 01Smart Business Moves5 Proven Steps to Fast-Track Your Company’s Growth: Insights for New & Established BusinessesJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome Lisa Shaul and Samantha Snider, representing two very different businesses with a shared goal: growth. Lisa brings the perspective of an established company that has struggled with consistent goal-setting, budgeting, and planning, while Samantha is launching a brand-new business and is determined to build a solid foundation for rapid expansion. Together, they will explore key topics like setting actionable goals, creating strategic budgets, forecasting for future success, and much more. Whether you're a seasoned business owner looking to reignite your growth or...2024-09-261h 01Smart Business Moves5 Proven Steps to Fast-Track Your Company’s Growth: Insights for New & Established BusinessesJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome Lisa Shaul and Samantha Snider, representing two very different businesses with a shared goal: growth. Lisa brings the perspective of an established company that has struggled with consistent goal-setting, budgeting, and planning, while Samantha is launching a brand-new business and is determined to build a solid foundation for rapid expansion. Together, they will explore key topics like setting actionable goals, creating strategic budgets, forecasting for future success, and much more. Whether you're a seasoned business owner looking to reignite your growth or...2024-09-2656 minSmart Business MovesThe Power of Storytelling for Business GrowthJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome Steve Semple of The Business Growth Guys. In this episode, Steve will share his expertise on using powerful storytelling to drive business growth. Discover how crafting compelling narratives can transform your marketing, connect with customers, and take your business to new heights. Whether you're scaling an everyday service or a high-end product, learn how the art of story can be the key to unlocking explosive success. Tune in Wednesday at 5 PM ET for insights that will change the way you think ab...2024-09-2657 minSmart Business MovesSmart Scaling: Harnessing the Remote WorkforceJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome Chris Willatt, founder of Alpine Maids and partner at Clean Capital Partners. This episode focuses on how to successfully hire and navigate the world of remote workers, where Chris will share his experience and strategies for building and managing a remote workforce. Learn the secrets to finding, hiring, and retaining top talent from anywhere, while ensuring your business stays productive and efficient. Tune in every Wednesday at 5 PM Eastern for more Smart Business Moves.2024-09-0359 minSmart Business MovesExpanding Smart: Acquisitions and DiversificationJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome Dom Williams, owner of C&C Cleaning Services and an expert in business growth strategies. This episode dives into "Acquisitions and Diversification," where Dom shares his insights on how these tactics can drive sustainable business growth. Learn how to strategically expand your business and diversify your offerings for long-term success. Tune in Wednesday at 5 PM Eastern for a compelling discussion on making smart moves that can elevate your business.2024-08-231h 01Smart Business MovesAI Playbooks: Revolutionize Your ProcessesJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they host Libby DeLucien, founder of WootRecruit and a pioneer in integrating AI technology with business playbooks. This episode will dive into "The Power of Playbooks," highlighting how AI can transform process management within your company. Libby will discuss topics such as effortless process capture, overcoming writer's block in documentation, and the transformative potential of AI-powered playbooks. Don’t miss the chance to learn new techniques and streamline your business operations.2024-08-211h 01Smart Business MovesScaling Up: The Power of AcquisitionsDon't miss this week’s episode of Smart Business Moves with Tom and Liz as they welcome four industry experts: Cris Reconco of Cris's Cleaning, Katie Lambert of Queen of Clean, Caleb Pierce of Pink Power Cleaning, and Natalie Mikishko of Majestic Domestic. Join us as we explore how acquisitions can drive business expansion and learn practical tips for navigating this growth strategy. Tune in every week for new insights and real-world examples from industry leaders.2024-08-0158 minSmart Business MovesCoach, Consultant, Mentor, or Mastermind: What's Right for You?Join Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome RJ Patel, Heather Canning, and TC Corpus. This episode explores the critical leadership and management topic: "Coach, Consultant, Mentor, or Mastermind" Discover the unique advantages of each development approach and how they can help you enhance your management skills and achieve your business goals. Whether you need guidance, strategy, or support, this discussion will help you choose the right path for your professional development. Tune in for an insightful conversation on empowering your leadership journey.2024-07-261h 01Smart Business MovesElevating Business with Employee EngagementJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome Natasha Magrath, owner of You've Got Maids of Northern Virginia. Natasha will share her expert strategies on "Employee Engagement Programs that Can Drive Business Growth." Discover how her commitment to providing exceptional compensation, community engagement, and comprehensive education programs has led to a remarkable 96% employee retention rate and a 30% revenue growth. Tune in this Wednesday at 5 PM ET to gain valuable insights on creating a thriving workplace culture that drives success.2024-07-251h 00Smart Business MovesUnlocking Business Potential Through Innovative LeadershipJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome Victoria Yassem! Known for her dynamic leadership and strategic innovation in the cleaning industry, Victoria, will share her insights on modernizing cleaning services to meet today's market demands. Explore how innovative approaches can revolutionize your business, enhance customer engagement, and drive growth!2024-07-1157 minSmart Business MovesThe Power of Consistency in Enhancing ValueJoin Liz Trotter on this week’s episode of Smart Business Moves as she welcomes Ajia Holiday! This episode explores the theme "How Consistency Produces Better Outcomes for All Stakeholders," featuring Ajia's insights on the transformative power of consistent practices in business. Discover how maintaining regularity and reliability can enhance satisfaction across all levels—from employees to customers. Tune in this Wednesday at 5 PM ET to learn how to apply these principles for sustained business success and stakeholder satisfaction2024-06-2759 minSmart Business MovesMastering Business Systems For SuccessJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome David Loria and Frank Tibbits, seasoned experts in business operations and system implementation. They’ll explore powerful strategies for developing and implementing systems that last, enhancing employee satisfaction, streamlining inventory management, and more! Tune in to discover how David and Frank used these tools to craft their own personal success story at Squeaky’s Cleaning Services, and how you can, too.2024-06-2157 minSmart Business MovesLeveraging Smart Delegation PracticesJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome RJ Patel, an accomplished industry leader and co-owner of Prestigious Cleaning Team. This episode will delve into the art of "Delegation in Your House Cleaning Company," offering RJ’s expert insights on how to effectively delegate tasks to enhance efficiency and empower your team. Learn how proper delegation can not only improve operations but also boost morale and drive business growth. Tune in every Wednesday at 5 PM ET for more insights with Smart Business Moves.2024-06-1058 minSmart Business MovesPODS in Practice: Driving Efficiency and AccountabilityJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome Matt Ricketts, owner and founder of Better Life Maids. This episode, Matt will be discussing Better Life's POD system, and how it has empowered their technicians with leadership, management, and accountability. PODS are small teams-within-the team that meet weekly and are led by a field supervisor. The POD system was designed to improve communication and culture in a distributed workforce, as well as to increase efficiency by hosting meetings in the field, closer to service locations. Tune in every Wednesday at 5pm...2024-05-3059 minSmart Business MovesTop 5 Sales Mistakes and How to Avoid ThemJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome Dan Smith, owner and founder of Business Maid Better and Home Maid Better. Tune in as Dan shares valuable insights on the biggest sales errors and provides practical tips to prevent these pitfalls. With his extensive experience in the cleaning industry, Dan brings valuable strategies for enhancing sales performance and boosting business growth! Tune in every Wednesday at 5pm ET for another expert guest appearance!2024-05-2359 minSmart Business MovesStreamlining Your Sales CycleJoin Tom Stewart and Liz Trotter on this week’s episode of Smart Business Moves as they welcome Chris Willatt, Founder of Alpine Maids. This episode will focus on efficiency in the Sales Cycle. Tune in as Chris shares his expert tips on streamlining sales strategies and maximizing conversions. Take away actionable insights and proven techniques to make your sales process more efficient and successful.2024-05-2058 minSmart Business MovesCleaning for Health: Expert Insights With Dr. Gavin Macgregor-SkinnerJoin Tom Stewart and Liz Trotter on this week's episode of the Smart Business Moves as they welcome Dr. Gavin Macgregor-Skinner, a renowned expert in public health and infectious diseases. Together, they will explore the vital topic of "Cleaning for Health," discussing the best practices for creating healthier environments through effective cleaning strategies. This episode will provide essential insights for enhancing safety and well-being in your spaces, aligning with the highest standards set by organizations like ISSA. Tune in to elevate your cleaning practices and ensure the health of your clients and staff.2024-05-091h 01Smart Business MovesMastering Managerial Training in Your Cleaning BusinessJoin Tom Stewart and Liz Trotter on this week's episode of Smart Business Moves, featuring Candice Rodriguez, Co-founder of NaturalCare Cleaning. This episode delves into the importance of managerial training, discussing how it can build leadership skills, enhance operational efficiency, and improve team dynamics. Tune in to empower your leadership team and boost your business's success!2024-05-0259 minSmart Business MovesLeveraging AI Tools For SuccessJoin Tom Stewart and Liz Trotter on this week's episode of Smart Business Moves with special guest Alvin Gehring, Partner Support Supervisor at MaidCentral Software. This episode will focus on practical AI tools that can enhance operations, increase efficiency, and improve customer engagement in your cleaning business. Tune in for insights that can revolutionize your business approach!2024-04-2557 minSmart Business MovesHow Investing In Your Company Can Make a BIG Difference!Join Tom Stewart and Liz Trotter as they explore practical strategies for growth, including upgrading technology and improving staff training. Tune in for actionable tips that can help enhance your business operations and customer satisfaction!2024-04-1857 minSmart Business MovesThe Value of Work RetreatsJoin Liz this week as she sits down with Martha Woodward, co-founder and CEO of Quality Driven Software, to discuss the benefits of work retreats. Martha, an advocate for positive workplace culture, sheds light on how stepping away can rejuvenate owners, leading to better decision-making and new ideas for leadership. This episode is a must-watch for owners looking to refresh their perspective, expand their horizon and drive their business forward.2024-04-111h 00Smart Business MovesA Sneak Peak Into MaidCentral Academy: Live!Join us for an exclusive preview of the upcoming MaidCentral Academy: Live event featuring Tom Stewart, Liz Trotter, and a lineup of awesome speakers! Don't miss this chance to elevate your business and connect with peers in an engaging, live setting.2024-03-1459 minSmart Business MovesISSA Regional Event: Sneak PeakJoin Tom, Jeannie, Ajia, Gosia, RJ, Liliane, and Dr. Gavin for a sneak peak into the next ISSA Regional Event!2024-03-1429 minSmart Business MovesSecrets to Business Success: Mastering the FundamentalsMatt Ricketts, Trisha Lake, and Sarah Mitchell are trailblazers in the residential cleaning industry, each bringing a unique perspective and a wealth of experience to the Smart Business Moves podcast. Matt, known for his strategic acumen and innovative marketing techniques, has successfully expanded his brand's reach, setting new standards for customer engagement. Trisha, with her passion for operational excellence and employee empowerment, has turned her company into a model of efficiency and a nurturing workplace. Meanwhile, Sarah, with a keen focus on sustainable practices and community involvement, has made her business a beloved local institution. Together with hosts Tom...2024-03-0758 minSmart Business MovesHow To Use AI To Generate More SalesTake a sneak peek into Foundations 13 with Olu, Tom and Liz in this insightful presentation on marketing with AI tools to generate more sales!2024-03-071h 07Smart Business MovesLessons Learned from MaidCentral: Insights Into the IndustryTroy Knight brings over 12 years of industry expertise and a proven track record of success as an accomplished business owner in the cleaning industry. As a partner at Castle Keepers House Cleaning, Troy works closely with his partner, Tom Stewart, to implement practical strategies that drive the company's growth and success.Beyond his role at Castle Keepers, Troy also serves as the Sales Manager at MaidCentral, where his practical leadership and dedication to achieving tangible results are evident. He has played an important role in establishing MaidCentral as a trusted partner of residential cleaning services nationwide....2024-02-2959 minSmart Business MovesIs your Company Built on a Strong Foundation?Tom, Liz and Olu will explain how to build value in your business with the Foundations of Success business development program. Find out if Foundations of Success might be the right fit for you this year.2024-01-1859 minSmart Business MovesSales Talk: Do you hear what isn't said?Join Liz and guests Maria Montserrat-Dorian and Dan Smith as they discuss hearing what isn't said in sales conversations. It's sure to be enlightening!2024-01-1159 minSmart Business MovesMeaghan Likes - Budget and Goal Setting Replay from December 2021We will replay a SBM from December 2021 with guest Meaghan Likes. Meaghan, Liz and Tom will discuss Budgeting and Goal Setting, a timely topic as we prepare for 2024.2023-12-2857 minSmart Business MovesThe Art & Science of HappinessIn a world filled with challenges and uncertainties, finding genuine happiness can seem elusive. But it doesn’t have to be! Join Liz and Tom as they discuss the art and science of being happy on this week's episode of Smart Business Moves.2023-12-2159 minSmart Business MovesWhy Your Cleaning Techs Need Process & Procedure TrainingSharon Tinberg is currently owner of Rags to Riches, a residential cleaning service support center. Sharon started The Upstairs Maid in Austin, Texas in 1988. She sold it in 2008 when it was generating $1.98M/yr in gross revenue billing at $28.50/ hour with a staff of 60. Sharon's passion is repeat clients and house cleaner training and development. She began coaching and training groups of owners at her ranch and in regional seminars covering all aspects of starting and developing a successful cleaning service. In her later years Sharon concentrated her focus on cleaner training working with owners, manag...2023-03-0959 minSmart Business MovesSmart Business Moves Host Erin LaschHow To Create A Culture For Success!The Association of Residential Cleaning Services International (ARCSI) will be holding its next Regional Event—Create a Culture for Success—on April 28th in St. Louis, Missouri. During this full-day event, you’ll hear from expert speakers who will help you shape a better relationship with your employees, improve employee engagement, and develop a culture of success.Tours of two successful residential cleaning companies in St. Louis will be included, as well as a game-changing education program and a closing networking event. To learn more about the AR...2023-03-021h 00Smart Business MovesSmart Business Moves Host Jamie WilcoxJamie Wilcox is the Founder and Head Coach at Clean Up Academy. Jamie works with cleaning business owners all over the world that want to scale their cleaning company without it dominating the rest of their lives. Jamie helps owners to have more time with their family, have more money in the bank, and overall better quality of life. Jamie will share what he believes to be the greatest investment you can make in your business this year...and it's YOU!2023-02-231h 04Smart Business MovesSmart Business Moves host Jeannie HendersonJeannie Henderson is the CEO of Jeannie Cleaning and a Cleaning Business Fundamentals Coach and has been an entrepreneur for over 35 years. Before joining the cleaning industry, she was a partner in over 30 top-performing franchise restaurant locations. Jeannie Cleaning was recognized as a “Top 3 Partner” in 2021 by Cleaning for a Reason for providing free cleaning to cancer patients. Jeannie is the Chairperson of the ISSA Residential Cleaning Council and encourages cleaning business owners to invest in themselves by seeking out education and surrounding themselves with growth-minded individuals. Jeannie will reveal how she's grown her business through referrals and how you...2023-02-161h 01Smart Business MovesSmart Business Moves host Brandon LazarBrandon has operated a window-cleaning business for the last 15 years. Despite being located in a town with less than 90,000 people, the business generates $1.5m a year in revenue and employs more than 30 people. Over the years, Brandon has implemented systems that have allowed his business to thrive. Today Brandon's time is split between his service business, coaching clients through Conquer (go.conquernow.com) and developing HourlyIQ (hourlyiq.com). Tune in to learn about why you should be using Performance Pay in your business!2023-02-091h 01Smart Business MovesSmart Business Moves Hosts Shawn DayNever Be Short Staffed in 2023!Shawn Day started his cleaning company in 2004. The cleaning company was sold in 2016 to Blue Skies Services. Blue Skies Services owns several cleaning companies around the country. Today, Shawn and his team recruit for hundreds of cleaning companies around the United States using the Automated Recruiting System. During this LIVE podcast, Shawn will reveal this proven system so that you finally solve your staffing problems. Never Be Short Staffed Again!2023-02-021h 01Smart Business MovesSmart Business Moves Hosts Molly WhalenMolly Whalen is the President and co-owner of Mountain Maids of Montana. Molly is also the owner of Synergy Growth Coach, a life and business coaching service. Her passion is being able to help those she serves to break-free of the barriers of isolation, lack of time, not being “good enough”, having to do it all on your own, and giving until you cannot give anymore. Molly will share how to overcome these obstacles and become the leader you need to be for your business and for your employees!2023-01-261h 01Smart Business MovesSmart Business Moves Hosts Laura BianchiniHow To Protect Your Business From Being Sued!With over 25 years in the insurance industry, Laura knows insurance! She also knows that the right insurance is critical to the success of your cleaning business. If you want to know what the "right" insurance is for your business, tune in to the show next week. Laura will reveal how to protect your business from being sued. She'll also reveal how insurance will continue to change in the future and how you need to protect yourself. Join us LIVE next Wednesday to learn more about this very important...2023-01-191h 03Smart Business MovesHow Cleaning Will Evolve in 2023 & Into The Future!Smart Business Moves will host Bruce Vance, an expert in the science of cleaning. Bruce is passionate about changing the house cleaning industry from the old perception of mindless servants to one of knowledgeable professionals. Bruce wants to raise the bar on both the reality and the perception of the house cleaning technician. Join us LIVE for a great discussion on how cleaning will evolve in 2023 and beyond. #cleaning #cleaningbusiness2023-01-121h 04Smart Business MovesHow to Build a Better Workplace & Company Culture in 2023!Smart Business Moves will host Mark Baker, President of Motivated Brands Inc. Mark has quite the rags to riches story. At one point of his life he was on welfare, but has since found his way and has grown a successful cleaning business. Mark is focused on growing his business by building a strong workplace culture. Mark will reveal how you can create the business you've always dreamed of if you make company culture for forefront of your business! #cleaningbusiness #companyculture2023-01-051h 01Smart Business MovesSmart Business Moves Discusses Why You Should Be A Member of ARCSIDo you own a residential cleaning company? Then you Belong with ARCSI! ARCSI is the residential arm of ISSA, the association for the worldwide cleaning industry. ARCSI provides a vibrant professional community and offers members a competitive advantage by delivering valuable tools, content, education and certifications, networking, and commercial opportunities. ARCSI will be on Smart Business Moves on Dec. 28 at 5 pm EST. Be sure to be there for a special membership offer!2022-12-291h 02Smart Business MovesSmart Business Moves Hosts Michelle AllegrezzaMichelle Allegrezza is the owner of Sparkling Homes Cleaning Service Inc.She went from struggling to make payroll to now having over 150 clients in her cleaning business. Her super-power is tech & automation! Michelle will share what software she's using and what you can do to automate your daily tasks and grow your cleaning business! You don't want to miss this tech talk! 2022-12-221h 03Smart Business MovesSmart Business Moves Hosts Gosia BaranGosia Baran is the owner of Helping Hands Cleaning Service in Chicago. In 1999 she moved to Chicago from her birthplace in Poland. After 9/11 she was laid off from her job and that was the moment that Helping Hands was born. The foundation of her cleaning business is a strong company culture! She's created a career ladder for her cleaning techs to grow within the company and reach their dreams. Gosia recently moved into a new building where she includes her employees on the vision and mission of her company! She has quite a remarkable story!2022-12-1558 minSmart Business MovesSmart Business Moves Hosts Michael GrigeryMichael is a marketing and financial wizard! As a CONQUER Coach, Michael spends his days working in the trenches with small business owners, helping them to grow their business. He loves to over-deliver for his clients and share all the expert advice he's gained over the past 10 years of being surrounded by the best and brightest in the home service industry. Michael will reveal his Marketing plan for the new year. You should only tune in if you want to learn the tips & tricks for having massive growth in 2023!2022-12-0857 minSmart Business MovesSmart Business Moves Hosts Doug YntemaDoug Yntema has extensive experience in finance, strategic planning and business management. His background includes a 17 years experience doing deals totaling over $180 million. He has also started several businesses and is a partner in companies that continue to grow. He is an expert at getting deals done and helping increase and analysis new business opportunities for existing businesses to increase their profitability and overall sales.2022-12-0159 minSmart Business MovesSmart Business Moves Hosts Tina Petti-ServisTina Petti-Servis is a serial entrepreneur with a passion for solving problems. She's the proud owner of Maid4Time where her company runs 100% without her. She is also the owner & founder of Client Guard Software. Her company helps to keep your employees safe! Until now there hasn’t been an easy solution for companies to complete a criminal background check on their prospects. Be sure to tune in to learn how you can keep your employees safe with Client Guard Software!2022-11-171h 03Smart Business MovesSmart Business Moves Hosts Mike Callahan Mike Callahan began pushing a lawn mower around his parents neighborhood in order to pay car insurance. Quickly evolving from a way to make a few extra bucks into a full-time business, Mike made the decision to become self-employed. Seeking knowledge from school and like-minded entrepreneurs who had come before him, Mike learned a lot about starting a business. Unfortunately, no one taught him the importance of a business that did not rely solely on the owner in every aspect, a lesson he would soon learn. Today Mike helps business owners with creating systems and automation to f...2022-11-101h 03Smart Business MovesSmart Business Moves Hosts Jason Cupp, Kolbe Certified ConsultantJason Cupp is a Kolbe Certified Growth Consultant. He's worked with hundreds of companies throughout the United States and beyond. He also travels as a professional speaker on topics ranging from team building to sales and marketing to crisis management. My life mantra is: "Life is about the people you meet and what you create with them. So, go out and start creating!"2022-11-031h 02Smart Business MovesSmart Business Moves Al Levi to discuss the 7-Powers!Al Levi is a well-known business consultant, teacher, and author. He's a former contractor who turned business consultant. Al will reveal the 7 Powers and why you need then in your business to have LESS STRESS and MORE SUCCESS! Don't miss this power-packed hour on how to improve your business with the 7-Powers!https://7powercontractor.com2022-10-271h 00Smart Business MovesSmart Business Moves with Gary MurphyGary Murphy and his wife Robin Murphy have owned Maid Brigade of Westchester for over 26 years. Their company has been on the hunt for an all in one software solution for several years. After looking at several software products, they decided on MaidCentral earlier this year and couldn't be happier with their decision. Gary says that MaidCentral has completely changed their business. He says there are two words that summarize MaidCentral: efficiency and profitability!2022-10-201h 02Smart Business MovesSmart Business Moves with Heather CanningHeather has quite the story. She went from a High School dropout to building a 7-figure ultra-successful cleaning business in Jupiter, FL and she's just getting started! Heather has so many unique talents and one of her greatest traits is being an amazing leader for her cleaning techs. Heather will reveal how her company continues to have success, despite the current economic climate.2022-10-0659 minSmart Business MovesSmart Business Moves with Logan Taylor on Employee Retention!Logan will discuss how his company retains employees longer, which leads to higher productivity and reduced turn-over costs. The bottom line is that turn-over is expensive and you want to do everything in your power to keep turn-over to a minimum. Tune in to learn how you can reduce employee turnover and improve productivity within your organization.2022-09-291h 01Smart Business MovesSmart Business Moves with Ajia Holiday discuss KPI'sAjia Holiday will join Tom & Liz to discuss how to leverage your KPIs and maximize future outcomes in your business. This is a sneak peek into her presentation at the ISSA Show in October. You won't want to miss all the golden nuggets that Ajia shares to help you grow your cleaning business!2022-09-2254 minSmart Business MovesSmart Business Moves with Meaghan LikesMeaghan Likes has over 16 years experience helping small businesses understand their numbers. Her super power is taking the fear out of your finances. While you wouldn't guess it from her personality, her day "job" is working as a CPA and she absolutely loves what she does. Meaghan is known as a disrupter in the accounting industry for her forward thinking and the practice she has built around technology. Meaghan’s passion is educating and empowering other business owners across the world, to find financial freedom in their own lives. She will teach you smarter ways to make money...2022-09-1559 minSmart Business MovesSmart Business Moves with “Million Dollar Panel” guests from the ISSA Show.On September 7th, Smart Business Moves will host the “Million Dollar Panel” from the ISSA Show. This panel features residential cleaning company owners that have reached and gone beyond 7-figures in revenue. They are here to share their knowledge, experience and even best practices with you. On the panel are: · Jeannie Henderson, Jeannie’s Cleaning· Vanessa Bossart, Sparkling Clean Agency· RJ Patel, pct Clean· Laura Lambert Smith, All-Star Cleaning Services· Susan Stocker, Susan's Green CleaningJoin us to learn from the panel and leave with a special discount code for the ISSA Show North...2022-09-0857 minSmart Business MovesSmart Business Moves with Peter SchwartzPeter has over 30 years of experience taking early-stage concepts andcompanies to maturity. He has been a Chair with Vistage Worldwidesince 2005. In 2013, Peter was named Best Practice Chair for theWashington DC/Baltimore market. A Master Chair and 4-time STARaward winner, Peter was selected from over 550 Vistage Chairs toreceive the Robert Nourse “Vistage Chair of the Year” award in May2016. In 2020, Peter received the “Don Cope Memorial” Award, thehighest honor a Vistage Chair can receive.As a Vistage Chair and CEO Coach, Peter became fascinated withlead...2022-09-0159 minSmart Business MovesSmart Business Moves with Molly WhalenMolly is the owner of Synergy Growth Coach where she offers coaching services for cultivating deeper, more powerful relationships in business and personal life.Molly Whalen is our Wednesday (August 24) guest on Smart Business Moves. Each month, we pick a new topic to discuss, and August is Leadership month. Join us as our hosts Tom Stewart and Liz Trotter speak with experts in the industry with a focus on Leadership. If you don't want to miss out on Smart Business Moves, but can’t make the live show, be sure to search “Smart Business Moves” anywhere you listen...2022-08-2547 minSmart Business MovesSmart Business Moves with Erin LaschErin Lasch is a dedicated communications professional with more than 20 years of experience in communications, public relations and association management. She has extensive experience in writing, project management and the highest level of customer service.She possesses the ability to quickly assess potential problems and find solutions, keep projects on deadline and within budget, and maintain effective communications with all audiences. Erin joins us from ARCSI as a representative of ISSA to speak on the upcoming event in October, you won't want to miss the information (and PRIZES) that she has to share!E...2022-08-1859 minSmart Business MovesSmart Business Moves with Tom Stewart and Liz TrotterSmart Business Moves is a daily conversation for cleaning business leaders.Today Tom Stewart and Liz Trotter take on the topic of Leadership themselves, you won't want to miss this conversation so tune in now!2022-08-1158 minSmart Business MovesSmart Business Moves with Curt KemptonCurt Kempton is the creator of Responsisbid. He started his entrepreneurial journey growing his own window cleaning and pressure washing business from the ground up for 8 years. He learned that he was a fanatic about systems and attributes all of his success to this focus. He sold his service company in 2014 and has passionately been working full-time on Responsibid ever since. Curt now helps service companies fine-tune their quoting process from being a shot in the dark to helping them close better jobs at higher average prices- with less effort. He consults with hundreds of bu...2022-08-031h 02Smart Business MovesSmart Business Moves with Ajia HolidayWhen it comes to Scheduling and Production Planning, Ajia Holiday is exactly who you want to hear from. Ajia entered the residential cleaning industry in 2015; you could find her at All Star Cleaning in Colorado until early 2022 where she worked as their Operations Manager; you can now find her at MaidCentral as the Partner Success Manager. Ajia has a knack for numbers and spreadsheets and is constantly finding ways to change the game. She is passionate about changing the residential services industry for the better through data-driven reporting and a passion for workplace efficiency. You won't want to miss...2022-07-201h 01Smart Business MovesSmart Business Moves with Christopher SchwabChristopher Schwab is Founder and CEO of InoVA Local, Founder and CEO of Think Maids, and of Schwab Consulting, to name a few. Primarily, he helps local business owners get unstuck by rebuilding their business' foundation and providing trained virtual office assistants who can help manage their day-to-day. At InoVA Local, they have helped scale many local businesses to 7-figures in revenue. Chris is joining us on Smart Business Moves to talk about a framework he is working on to ensure his and others' cleaning companies are well-prepared for the next recession. This topic is top-of-mind for a lot...2022-07-141h 02Smart Business MovesSmart Business Moves with Gosia Baran & RJ PatelGosia Baran and RJ Patel are our Wednesday (July 6) guests on Smart Business Moves. It’s a brand new month, which means we have a brand new topic to discuss! July is Scheduling and Production Planning month. Join us as our hosts Tom Stewart and Liz Trotter speak with experts in the industry with a focus on Scheduling and Production Planning. You won’t want to miss the conversations to come, so be sure to tune in Live, but if you can’t make the live show, or you want to catch up on previous episodes, be sure to search...2022-07-0758 minSmart Business MovesSmart Business Moves with Riley PototschnikRiley had had an entrepreneurial spirit from a young age; he started his first business when he was just 13 years old. At that point in time, he had an auto detailing business. It didn't take long for him to start thinking about the software business, just about a year later he started taking online courses that taught him to program. In 2018, he founded ScheduleTalk and began learning how to grow and operate a SaaS business, and in 2019 he founded RocketThruster. RocketThruster is a web design service created to help local business owners launch their websites. They also specialize in...2022-06-2959 minSmart Business MovesSmart Business Moves with Angela BrownFor more than 25 years, Angela Brown owned and operated one of the largest independently owned cleaning companies in the Carolinas. Her specialty lies in systems that let you work smart, not hard while generating consistent bottom-line results. Her common-sense approach mixed with strategy skyrockets cleaning companies past their competition even in saturated markets. Since 2016, she's been training and consulting full-time with clients in 31 countries and millions in revenue. She is the founder of Savvy Cleaner Training for house cleaners and maids.She is the author of the book: How to Start Your Own Cleaning Company...2022-06-231h 00