Shows
Unlocked PodcastThe Unique Factor: A Leadership Therapy Session (Episode 66)In Episode 66, Lars Johnston from Calgary Lock & Safe challenges the trio to get vulnerable with a high-stakes leadership exercise: identifying their "Uniques." Moving past typical corporate bios, Chad (Loc-Doc Security), Tony (Assured Security), and Lars reveal the honest, sometimes uncomfortable feedback they received from their teams and families.The conversation dives into the "Shadow Side" of leadership—how a strength like being a "calm problem solver" can inadvertently make a team feel ignored, or how deep data gathering can lead to "decision paralysis." From Tony's relentless curiosity to Chad's ability to "set the room temperature," this episode is...
2026-02-191h 03Unlocked PodcastOrganic AI Adoption? (Episode 65)In Episode 65, Chad, Tony, and Lars explore how business owners can turn unexpected chaos into operational gold. When a rare North Carolina snowstorm threatened to derail a week of factory training for the Calgary team, the hosts pivoted to an impromptu Technician Exchange Program. They discuss the massive "ROI of fresh eyes" when a guest technician shadows your team and provides an unfiltered perspective on your culture and workflows.The conversation then shifts to the "Invisible Employee"—Artificial Intelligence. One year after their first AI deep dive, the trio discusses how the tool has moved from a le...
2026-02-1258 minUnlocked PodcastThe Delegation Paradox: Staying Engaged Without Getting in the Way (64)In Episode 64, the Unlocked trio—Tony from Assured Security, Lars from Calgary Lock & Safe, and Chad from Loc-Doc Security—dive into the tricky middle ground of business leadership: When to NOT Delegate.After spending previous episodes discussing how to find the "Who" and master the art of letting go, the conversation shifts to the pitfalls of over-delegation. Tony explores the "fine line" between empowering a leadership team and completely checking out. They discuss why a growth-oriented business requires the owner to remain a value-add rather than a bottleneck, and how to stay impactful without derailing the train. Plus...
2026-02-051h 03Unlocked PodcastSelling Sales to Your Salesmen: Compensation, Hiring, and Proactive Growth (63)In Episode 63, the Unlocked Podcast shifts focus from "low tide" excuses to high-level Sales Management. Lars Johnston from Calgary Lock & Safe leads a candid discussion with Tony (Assured Security) and Chad (Loc-Doc Security) about the hardest sale a leader makes: getting the sales team to buy into a proactive process.Tony reveals how intentional hiring—specifically finding five key "Whos"—transformed his organization in 2025. The conversation dives deep into the psychology of compensation and accountability, exploring why 100 cold calls might only lead to 5 conversations, and why that "boring" consistency is the only way to scal...
2026-01-291h 11Unlocked PodcastBuilding Habits for a Successful 2026 (62)In this episode, the team dives into the specific habits and systems required to turn 2026 goals into reality. Tony from Assured Security admits that while he used to struggle with organizational details, he has found success by building a "rigid morning routine" and committing to reading physical books for creative spark.Chad from Loc-Doc Security shares a deep look into how he uses Vistage summaries to document successes, fighting the entrepreneurial urge to always move "onto the next" without reflecting on what was actually accomplished. The hosts also discuss the power of "Leveling Up"—fr...
2026-01-221h 05Unlocked PodcastStrategic Selling: Unlocking Growth by Converting CapEx to OpExIn the first official deep dive of 2026, the Unlocked Podcast team explores a game-changing sales strategy: shifting high-ticket security solutions from Capital Expenditures (CapEx) to Operating Expenses (OpEx). Chad from Loc-Doc Security, Tony from Assured Security, and Lars from Calgary Lock & Safe break down why large, six-figure proposals often stall in today’s economic climate. The hosts explain that while security and key systems are vital, they often fall to the bottom of a client's priority list when competing with HVAC repairs or parking lot maintenance for limited capital budgets. By converting a large pr...
2026-01-151h 03Unlocked Podcast2026 Strategy: Operational Spring CleaningWelcome to the first episode of 2026! We have officially hit Episode 60, and to celebrate this milestone, the team is pulling back the curtain on the "magic" that keeps the Unlocked Podcast consistent. Chad Lingafelt from Loc-Doc Security, Tony Hawkenson from Assured Security, and Lars from Calgary Lock & Safe discuss the discipline required to stay weeks ahead of their recording schedule to ensure they never miss a release for their listeners.This episode features a look at real-time listener engagement, highlighting a fan who streamed over 100 minutes of the show, making Unlocked their top podcast...
2026-01-081h 01Unlocked Podcast2025 Successes: Reflection, Discipline, and Leveling Up (59)As the year comes to a close, the hosts take a moment for reflection—a crucial and often overlooked discipline for busy entrepreneurs. Tony from Assured Security shares his pride in the team's resilience, detailing how they rebounded from a rocky start and layoffs to achieve their highest-ever sales quarter. Chad from Loc-Doc Security opens up about his personal commitment to discipline, linking his 109-day Apple Watch fitness streak to the perseverance required for tough business decisions. He emphasizes that overcoming the easy choice (e.g., quitting a fitness streak, or putting off a hard task) builds the core st...
2025-12-1859 minUnlocked PodcastPost-Conference Paralysis: How to Prioritize Your Best Ideas (58)Do you return from every conference or book with a notebook full of ideas only to suffer from "whiplash" and implement nothing? Tony from Assured Security admits this struggle with prioritization, often running after the "latest and greatest thing" instead of focusing on high-impact projects. This episode addresses the two extremes: doing nothing, or trying to do everything at once. Lars from Calgary Lock & Safe shares his practical process after the recent Brevo/Eagle Eye Summit. He emphasizes the need for a "quiet place"—like an airplane—to disconnect and prioritize his notes based on I...
2025-12-1258 minUnlocked PodcastVertical Market Strategy: Defining Your Focus for ScaleAre you spreading your business too thin by trying to be "all things to all markets"? This episode dives into the critical strategy of defining your ideal vertical market for growth. Lars from Calgary Lock & Safe, Tony from Assured Security, and Chad from Loc-Doc Security discuss how market focus—whether it’s residential, commercial, or multifamily—requires a completely different skill set, discipline, and product offering. Chad explains his company's intentional decision to eliminate residential and automotive services , which they found challenging to scale , to laser-focus on commercial property management. This was driven by the realization that their business operat...
2025-12-041h 13Unlocked PodcastBusiness Strategy Shifts: Leveraging Technology and Finding Focus (56)After spending a day immersed in the Cloud Security Summit in Austin, Texas, Lars from Calgary Lock & Safe, Tony from Assured Security, and Chad from Loc-Doc Security share their biggest takeaways and action items. The conversation focuses on leveraging technology, shifting business models, and identifying new opportunities within the security space. Tony highlights the power of a unified platform to simplify the purchasing process and make security a proactive operational tool rather than just a reactive cost.Lars dives into the potential of AI agents (Eva) and business analytics to drive sales, using cameras...
2025-11-2049 minUnlocked PodcastProcessing the Process (55)Do your business processes feel more like a tangled web of handcuffs than a straight path to profit? In this episode, Lars from Calgary Lock & Safe, Tony from Assured Security, and Chad from Loc-Doc Security dive into the pain point of process over-complication. They discuss how businesses naturally add steps and standardization to solve an occasional edge case (a 1-in-100 failure) or to dummy-proof a system, resulting in processes that waste time and impede customer service.The hosts share real examples of internal processes, like a complex quote-to-install workflow, that became so burdened with preventative measures (like...
2025-11-1355 minUnlocked PodcastStop Solving Problems, Start Finding the 'Who' (54)Are you an entrepreneur stuck in the endless cycle of solving every problem in your business? This episode, recorded live in Austin, Texas, dives into the mindset shift needed to break the $3 Million Revenue Ceiling and stop being the bottleneck. Lars from Calgary Lock & Safe, Tony from Assured Security, and Chad from Loc-Doc Security discuss the core philosophy from the book Who Not How, challenging the old-school mindset of "I can do it all myself."They explore the critical difference between being a problem-solver (which leads to decision fatigue) and building a team of people (the 'whos...
2025-11-0658 minUnlocked PodcastMastering Leverage, Cash Flow, and Debt (53)Do you view debt as a four-letter word, or as a tool for accelerated growth? In this financially focused episode, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, redefine debt and the crucial role of leverage in scaling a small business. They challenge the old-school mentality that "debt is bad" by clearly defining leverage and positive cash flow. The discussion moves from the abstract to the practical, using real-world scenarios: Should you pay cash or finance a $70,000 work vehicle? When does buying a building make financial...
2025-10-301h 08Unlocked PodcastRetention Strategies: Investing in Technicians (52)Are you an entrepreneur worried that investing in training only prepares your employees to become your next competitor? This episode dives deep into the high-stakes problem of technician turnover in the security and locksmith industries. Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, workshop strategies to build a culture people won't want to leave. The hosts discuss the financial hurdle of a $10,000-$20,000 training investment and how to overcome the fear that an employee will "break off and start their own company". Tony brings up the...
2025-10-231h 12Unlocked PodcastThe Secrets to Being Sticky—Why Customers Keep Coming Back (51)It's the half-century mark! For Episode 50, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, dive into the question every business owner needs to answer: Why do customers come back? Moving beyond the cliché of "great service," they explore what truly makes a business "sticky" in a competitive market. Chad introduces his company's core value of "Outrageous Kindness" and the critical need to build that culture internally before expecting it externally. Tony highlights the power of "Personalized Connections", focusing on building consistent relationships between technicians and customers. T...
2025-10-1755 minUnlocked PodcastFrom Break Fix to Six Figures: Scaling Your Business for Large Projects (50)Are you ready to stop rolling trucks for $250 tickets and start landing $100,000+ projects? In this episode, recorded live from a conference in Windsor, Connecticut, Lars from Calgary Lock & Safe, Tony from Assured Security, and Chad from Loc-Doc Security dive into the intentional shift required to morph a small service company into a large-scale project business. They reveal the hidden complexities of managing six-figure projects, drawing from their own experiences with jobs involving thousands of door openings. The hosts share the brutal truth about why simply multiplying your time estimate by the number of doors will lead to bankruptcy, highlighting...
2025-10-091h 09Unlocked PodcastBusiness Consulting: Workshop our Problems (49)In this episode of Unlocked, Lars from Calgary Lock & Safe, Tony from Assured Security, and Chad from Loc-Doc Security do a deep dive into an "uncomfortable truths" workshop, tackling real-time business challenges. Moving beyond their usual format of hindsight wisdom, they openly discuss current struggles in their own companies. The conversation covers a wide range of issues, from the emotional and logistical pain points of inventory management to the strategic challenge of changing company culture. Citing concepts from influential books like "Who Not How" and "The Gap and the Gain," the hosts explore the importance of aligning a team...
2025-09-261h 05Unlocked Podcast5 KPIs We Use to Drive Our Business (48)Are you a business owner who feels like you’re just guessing at what's working? In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, get tactical with a discussion on Key Performance Indicators (KPIs) and how they use simple scoreboards to drive their companies forward. They share five specific metrics they track, including the weekly volume of service tickets , the conversion rate of incoming calls to jobs , and a metric to measure employee training. The hosts debate the importance of tracking gross ma...
2025-09-181h 02Unlocked PodcastStrategic Planning: From Vision to Reality (47)Are you struggling to plan for the future of your business? In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, dive into the critical topic of strategic planning. They share their experiences, successes, and frustrations with annual planning sessions. Tony admits his struggle with thinking in large, long-term chunks, preferring to focus on smaller, more immediate tasks. Chad and Lars discuss how they've structured their offsite planning events to align their leadership teams around a shared vision. They emphasize the importance of...
2025-09-111h 07Unlocked PodcastBreaking the $3 Million Ceiling (46)Are you an entrepreneur stuck in the "messy middle" of growth, hovering around the $3 million revenue mark? In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, tackle the infamous "glass ceiling" that many small businesses hit. They discuss why, at this stage of having around 10-15 employees, the owner often becomes the biggest bottleneck to further growth. The conversation delves into the psychology of a business owner who struggles to delegate and trusts others to make decisions, and the detrimental effect this...
2025-09-041h 06Unlocked PodcastUncomfortable Truths of Entrepreneurship (45)In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, dive into some of the uncomfortable truths of entrepreneurship that they wish they had known earlier. They discuss the unexpected necessity of understanding human psychology—for both customers and employees—and how to communicate effectively with each. The hosts reflect on the E-Myth, sharing how being a skilled technician doesn't automatically prepare you to run a business. They touch upon the isolating feeling that can accompany growth, where a leader's casual comments can carr...
2025-08-281h 07Unlocked PodcastPrice vs. Value: A Masterclass in Selling in the Security Industry (44)Are your customers focused solely on the lowest price? In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, dive into the critical difference between selling based on price and selling based on value. They share their philosophies on pricing strategy, the psychology of customers, and the art of justifying your value proposition. Drawing on insights from "Never Split the Difference" and "StoryBrand," Lars explains his strategy of positioning himself as an independent third-party consultant to help customers find the best solution, not...
2025-08-2149 minUnlocked PodcastPrice vs. Value: A Masterclass in Selling in the Security Industry (43)Are your customers focused solely on the lowest price? In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, dive into the critical difference between selling based on price and selling based on value. They share their philosophies on pricing strategy, the psychology of customers, and the art of justifying your value proposition. Drawing on insights from "Never Split the Difference" and "StoryBrand," Lars explains his strategy of positioning himself as an independent third-party consultant to help customers find the best solution, not...
2025-08-1443 minUnlocked PodcastElevate Your Career: Beyond the Job Description (42)Want to impress your boss and accelerate your career? In "Elevate Your Career: Beyond the Job Description," Part 2 of our "Top Things You Want People to Know" series, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, continue to share invaluable insights for professional advancement. They delve into why building positive habits early (drawing on "Atomic Habits" principles) is crucial for long-term success and energy management. The discussion emphasizes that "being effective is better than being right" and encourages embracing conflict for productive outcomes (a nod to "...
2025-08-0736 minUnlocked PodcastTop 10 Things Your Boss Wishes You Knew (41)Want to impress your boss and accelerate your career? In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, reveal the "Top Things Your Boss Wishes You Knew." Drawing from decades of combined experience as employees and owners in the security industry, they share actionable insights that don't always require technical talent. Discover why showing up on time, being professional, and proactively communicating your career aspirations can set you apart. The discussion covers the critical difference between "wanting what it takes to get...
2025-07-3138 minUnlocked PodcastNavigating Employee Termination with Honesty and Kindness (40)Navigating the difficult terrain of employee termination is a challenge every business owner faces. In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, tackle the sensitive but critical topic of "What the Firing." They delve into the "no surprises" philosophy for terminations, emphasizing the importance of consistent, documented one-on-one feedback with specific, measurable goals. Drawing from Dave Ramsey's "EntreLeadership" principles, the hosts discuss the concept of "donkeys" versus "thoroughbreds" and the challenge of letting go for the greater good of the team...
2025-07-241h 19Unlocked PodcastPrioritizing Processes: Navigating the "Messy Middle" of Growth (39)Is your growing business caught in the "messy middle" where chaos reigns and consistency is a distant dream? In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, dive into the critical importance of prioritizing processes. They share personal experiences of how a lack of documented procedures can lead to frustration, inefficiency, and a reliance on individual experience that crumbles with turnover. Discover practical strategies, from whiteboarding sessions to leveraging AI tools like ChatGPT for documentation, and the crucial step of involving frontline...
2025-07-1856 minUnlocked PodcastThe Visionary & The Integrator: Powering Business Growth (38)Are you a big-picture thinker or a meticulous executor? In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, dive deep into the essential dynamic of the Visionary and Integrator roles within a business. Drawing heavily from "Traction" and "Rocket Fuel" by Gino Wickman, they define these distinct profiles, exploring how their complementary strengths drive success and how their differences can create friction. The hosts share personal anecdotes, revealing how they identify with these roles and how building a team that balances these...
2025-07-101h 07Unlocked PodcastOld Mindset, New Market: Innovating in the Security Industry (37)Are traditional approaches holding your security business back? In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, tackle the "Old Mindset" prevalent in the security industry and the challenges of introducing new technologies like mobile credentials. They question why innovations, despite offering superior convenience and security, aren't being adopted faster. The conversation delves into the "pain points" that drive customer decisions, arguing that often, the current solutions aren't inconvenient enough to warrant a change. Learn how manufacturers and service providers need to...
2025-07-0352 minUnlocked PodcastThe Power of "No": Setting Boundaries for Business Growth (36)When it comes to business, is "yes" always the best answer? In this episode of Unlocked, hosts Tony, Chad, and Lars from Calgary Lock & Safe, dive into the challenging but critical topic of "When to Say No." They discuss how the immediate reaction to new requests is often rooted in a fear of making mistakes or stepping outside of comfort zones. You’ll hear candid stories about the risks and rewards of taking on new challenges, including a disastrous attempt at servicing revolving doors. The conversation explores how saying “no” can sometimes be a sign of laziness or a lack o...
2025-06-2645 minUnlocked PodcastThe Leadership Pipeline: Cultivating "Who's Next?" for Management Succession (35)Are you an owner stuck in the day-to-day, wondering how to transition to a more strategic role? In this episode of Unlocked, hosts Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, tackle the critical question: "Who's Next?" They delve into building an internal leadership pipeline to prepare your top management for the next level, freeing you up for strategic growth. Learn how to identify potential leaders, address the fear of them leaving, and align company values for a cohesive team. The discussion covers practical steps like...
2025-06-1952 minUnlocked PodcastCareer Moments - Part 2 (34)Building on their previous discussion, Tony from Assured Security in Minnesota, Chad from Loc-Doc Security in Charlotte, NC, and Lars from Calgary Lock & Safe in Alberta dive even deeper into the pivotal career moments that shaped their businesses. This episode uncovers more impactful stories, including the strategic hiring of key personnel, the transformation of financial reporting, and a groundbreaking approach to large-scale project sales. Discover how a shift from simple transaction to value-driven solutions led to significant wins. Learn about the importance of hiring for character over experience, the power of detailed financial insights, and how strong personal partnerships...
2025-06-1244 minUnlocked PodcastRight People in the Right Seats with Culture Index (10)(Episode 10) Want to optimize your team for maximum performance? 🤔 On this episode of Unlocked, Tony, Chad, and Lars discuss the practical applications of Culture Index for putting the right people in the right seats. 🔑 They share real-world examples of how understanding personality traits can help you make better hiring decisions, reduce conflict, and avoid employee burnout. Tune in to discover how Culture Index can transform your team dynamics and drive business growth! #UnlockedPodcast #CultureIndex #TeamBuilding #Leadership #Hiring #PersonalityAssessment #BusinessGrowth #Podcast
2025-06-0548 minUnlocked PodcastCareer Moments - Part 1(Episode 33) Ever wonder what truly drives success in a career? Join Tony from Assured Security in Minnesota, Chad from Loc-Doc Security in Charlotte, NC, and Lars from Calgary Lock & Safe in Alberta on "Unlocked" as they delve into their most impactful career moments. This episode goes beyond the daily grind, exploring the decisions, challenges, and "aha!" moments that profoundly shaped their businesses and personal growth. From unexpected partnerships and overcoming significant hurdles to embracing new mindsets, discover the pivotal experiences that led to major wins. Tune in for candid stories, entrepreneurial insights, and lessons learned from the highs and...
2025-06-0547 minUnlocked PodcastManaging Sales Activities: From Quotes to ConversionsIn this episode of Unlocked, Tony, Chad, and Lars delve into the critical aspects of managing sales activities in the security industry. They discuss everything from structuring sales teams and lead distribution to optimizing quote processes and improving win rates. Learn how to transition from a technician-led sales approach to a dedicated sales team, manage the emotional impact of accurate quoting, and leverage data to drive better results. Whether you're a small business owner or part of a larger organization, this episode offers practical insights and real-world strategies to refine your sales operations and boost your bottom line.
2025-05-291h 14Unlocked PodcastRewarding Your EmployeesHow do you truly reward your employees and build a thriving company culture? In this episode of Unlocked, Tony, Chad, and Lars delve into the power of recognition and appreciation. They share practical strategies and personal anecdotes about celebrating wins, fostering team camaraderie, and creating a positive work environment that goes beyond monetary incentives. Discover how intentional efforts in acknowledging good work can boost morale, improve teamwork, and make your organization a place where people genuinely want to stay and contribute. Tune in for actionable tips on how to implement effective reward systems, even on a budget, and learn...
2025-05-2258 minUnlocked PodcastBest Advice for Business SuccessWhat's the best advice you've ever gotten? Join Tony, Chad, and Lars as they share the most impactful pieces of advice they've received throughout their careers. From leadership and management to personal growth, this episode is packed with wisdom and actionable insights.#BusinessAdvice #Entrepreneurship #Leadership #PersonalGrowth #Podcast
2025-05-1548 minUnlocked PodcastThe Future of Retail in the Security IndustryIs retail still relevant in the security industry? Join Tony, Chad, and Lars as they discuss the role of retail stores in today's market. They share their experiences, strategies, and predictions for the future of retail in the security sector.#Retail #SecurityIndustry #BusinessStrategy #Podcast
2025-05-0856 minUnlocked Podcast5 Things To Start Scaling Your Locksmith BusinessAre you a security business owner with fewer than five employees? This podcast episode is for you! Join industry experts as they share actionable tips and strategies to help you grow your business. From pricing and profitability to marketing and customer service, learn how to take your business to the next level.
2025-05-0154 minUnlocked PodcastSecurity Specialist vs. GeneralistIn this episode, Tony, Chad, and Lars delve into the debate of security specialist versus generalist. They discuss the pros and cons of each approach in the security industry, drawing from their own experiences and insights. Whether you're a locksmith, installer, or business owner, this episode offers valuable perspectives on how to position yourself for success.#SecuritySpecialist #SecurityGeneralist #BusinessStrategy #SecurityIndustry #Podcast
2025-04-241h 04Unlocked PodcastPrivate Equity in SecurityDive into the world of finance and security! Join Tony, Chad, and Lars on Unlocked as they discuss the role of private equity in the security industry. Learn what private equity is, how it works, and why it's becoming a hot topic in the security sector. Gain insights into investment strategies, industry trends, and the future of security business growth.#PrivateEquity #SecurityIndustry #BusinessFinance #Investment #Podcast
2025-04-1758 minUnlocked PodcastISC West TakeawaysJoin Tony, Chad, and Lars as they recap their experiences at the ISC West Expo, the largest security expo. They discuss their top takeaways, observations on industry trends, and the best and worst of what they encountered at the show. Tune in for insights on new technology, industry challenges, and valuable leadership perspectives.#ISCWest #SecurityIndustry #TradeShow #BusinessInsights #Podcast
2025-04-1058 minUnlocked PodcastBreaking Into A New MarketWant to expand your business? In this episode of Unlocked, Tony, Chad, and Lars discuss strategies for successfully breaking into new markets. From geographic expansion to acquisitions, they share their experiences and insights on navigating the challenges and maximizing opportunities. Learn how to effectively enter new territories and grow your business.#UnlockedPodcast #MarketExpansion #BusinessGrowth #NewMarkets #Podcast
2025-04-0354 minUnlocked PodcastCustomer Service ExcellenceElevate your customer service game! Join Tony, Chad, and Lars on Unlocked as they dive into the strategies and best practices for providing exceptional customer service. From building strong relationships to handling difficult situations, learn how to create a customer-centric approach that drives loyalty and business growth. Tune in to unlock the secrets of customer service excellence.#UnlockedPodcast #CustomerService #BusinessTips #CustomerExperience #Podcast
2025-03-2751 minUnlocked PodcastThe Power of Peer GroupsUnlock the power of collaboration! In this episode of Unlocked, Tony, Chad, and Lars discuss the benefits of peer groups for business owners and entrepreneurs. They share their personal experiences with peer groups, the challenges they've faced, and the valuable lessons they've learned. Tune in to discover how peer groups can help you grow your business, overcome obstacles, and achieve your goals.#UnlockedPodcast #PeerGroups #Collaboration #BusinessGrowth #Podcast
2025-03-2034 minUnlocked PodcastThe Power of Continuous LearningNever stop growing! In this episode of Unlocked, Tony, Chad, and Lars explore the importance of continuous learning for personal and professional development. They discuss the benefits of reading, seeking out new experiences, and embracing challenges. Tune in to discover how to cultivate a growth mindset and unlock your full potential.#UnlockedPodcast #ContinuousLearning #GrowthMindset #PersonalDevelopment #Podcast
2025-03-1335 minUnlocked PodcastBeyond Setbacks: Turning Mistakes into Stepping StonesMistakes happen, but it's how you respond that defines your journey. Join Tony, Chad, and Lars on Unlocked as they delve into the power of perspective when dealing with setbacks. Learn how to reframe failures, extract valuable lessons, and use those experiences to propel yourself forward. Tune in to discover how to go "beyond setbacks" and turn mistakes into stepping stones on your path to success.#UnlockedPodcast #Setbacks #Mistakes #Learning #Growth #Perspective #Podcast
2025-03-0643 minUnlocked PodcastFailing Forward: Turning Mistakes into OpportunitiesEver made a mistake that felt like a major setback? In this episode of Unlocked, Tony, Chad, and Lars share their biggest failures in business and how those experiences became valuable lessons. Learn how to embrace your mistakes, extract wisdom from them, and use them as stepping stones to success. Tune in to discover how to "fail forward" and unlock new opportunities.#UnlockedPodcast #Failure #Mistakes #Learning #Growth #Business #Podcast
2025-02-2728 minUnlocked PodcastBeyond the Price Tag: Building Value and ProfitabilityReady to unlock a new level of success in your locksmith business? Join Tony, Chad, and Lars on Unlocked as they explore the crucial connection between pricing and value. Learn how to position yourself as an expert, build strong customer relationships, and create a pricing strategy that reflects the true worth of your services. Tune in to discover how to go "beyond the price tag" and achieve lasting profitability.#UnlockedPodcast #Pricing #Value #Profitability #BusinessGrowth #Locksmith #Podcast
2025-02-2028 minUnlocked PodcastTurning Lots of Locks into MoneyAre you a locksmith looking to unlock greater profits? In this episode of Unlocked, Tony, Chad, and Lars dive deep into the world of pricing strategies, specifically tailored to the locksmith industry. Discover the secrets of value-based pricing, understand your market, and learn how to position yourself as an expert, not just a vendor. Tune in to gain valuable insights on how to price your services for success and maximize your earning potential.#UnlockedPodcast #Pricing #Locksmith #BusinessGrowth #Profitability #ValueBasedPricing #Podcast
2025-02-1336 minUnlocked PodcastMastering Delegation: Empowering Your Team for GrowthIn episode 16 of The Unlock Podcast, hosts Lars Johnston, Tony Hokanson, and Chad Lingafelt discuss the art of delegation and why it's a critical skill for leaders. Discover practical tips and strategies for delegating tasks, decision-making, and problem-solving in a way that promotes team growth and prevents burnout.
Key topics include:
Why delegation is challenging, especially for business owners
The Leadership Success Model: 5 essential steps to delegate like a pro
Building trust with your team and empowering them to make decisions
The difference between task delegation and decision-making delegation
How proper delegation can unlock new levels...
2025-02-0654 minUnlocked PodcastTechnician to CEO: Embracing Leadership (14)(Episode 14) Have you ever felt stuck in the day-to-day grind of running your locksmith business? Do you dream of stepping up as a true leader and taking your company to the next level? In this episode of Unlocked, Tony, Chad, and Lars share their personal journeys from technicians to CEOs, and offer valuable insights on how to embrace leadership, build a strong team, and scale your business. Learn how to:Identify your strengths and weaknesses as a leaderDelegate effectively and empower your teamDevelop a clear vision and strategy for your businessCreate a culture of growth and innovation...
2025-01-3059 minUnlocked PodcastSales Strategies for the Locksmith Industry (13)(Episode 13) Want to boost your locksmith business and unlock your full potential? On this episode of Unlocked, Tony, Chad, and Lars dive into proven sales strategies that have helped locksmith businesses thrive. They discuss the importance of targeting the right customers, crafting compelling value propositions, and building strong relationships with clients. Tune in to learn how to attract more leads, close more deals, and grow your locksmith business!
2025-01-2342 minUnlocked PodcastBudgeting for Profit: A Practical Guide for Small Business (12)(Episode 12) Want to take control of your business finances? On this episode of Unlocked, Tony, Chad, and Lars share practical budgeting strategies for locksmith and security business owners. 🔑 They discuss the importance of forecasting profit, managing cash flow, and making smart financial decisions. Tune in to unlock the secrets of budgeting for business growth! #UnlockedPodcast #Budgeting #Profit #Finance #BusinessGrowth #CashFlow #Podcast
2025-01-1655 minUnlocked PodcastStaying Focused: Goal-Setting Hacks & Tricks (11)(Episode 11) Ready to unlock your full potential in 2025? 🔑 On this episode of Unlocked, Tony, Chad, and Lars discuss goal-setting strategies for the new year. They explore the importance of reflection, setting realistic targets, and staying focused on your goals. Tune in for practical tips and actionable advice to make 2025 your best year yet!#UnlockedPodcast #GoalSetting #NewYear #Resolutions #Productivity #Motivation #BusinessGrowth #Podcast
2025-01-0947 minUnlocked PodcastMarketing That Doesn't Suck (10)(Episode 10) Want to build a brand that resonates with your ideal customer? On this episode of Unlocked, Tony, Chad, and Lars break down the art of storytelling and branding in the locksmith and security industry. 🔑 They discuss the importance of simplifying your message, understanding your customer's pain points, and humanizing your brand to build trust and drive business growth. Tune in to unlock the secrets of captivating your audience and standing out from the competition! #UnlockedPodcast #Storytelling #Branding #Marketing #CustomerExperience #BusinessGrowth #Podcast
2025-01-0257 minUnlocked PodcastUnlocking Team Potential with Culture Index - Part 1 (9)(Episode 9) Want to build a dream team? 🤔 On this episode of Unlocked, Tony, Chad, and Lars explore how Culture Index can help you unlock your team's full potential. 🔑 They break down the four key personality traits measured by Culture Index and share practical tips for using this tool to improve communication, reduce conflict, and make better hiring decisions. Tune in to discover how Culture Index can transform your team dynamics and drive business growth! #UnlockedPodcast #CultureIndex #TeamBuilding #Leadership #Hiring #PersonalityAssessment #BusinessGrowth #Podcast
2024-12-1946 minUnlocked PodcastUsing AI to Improve Your Business (8)(Episode 8) AI is no longer a futuristic fantasy; it's here, and it's transforming the locksmith and security industry. 🤖 On this episode of Unlocked, Tony, Chad, and Lars break down the ways AI is already impacting their businesses and what they see coming in the future. Tune in to learn about:Using AI to automate tasks and improve efficiency How AI can enhance training and development for your team The implications of AI for cloud-based security systems The potential for AI to disrupt the locksmith and security industry Get ready for an eye-opening discussi...
2024-12-1253 minUnlocked PodcastHow to have Effective Meetings (7)Meetings: We all have them, but do we make the most of them? 🤔 On this episode of Unlocked, Tony, Chad, and Lars share their insights on running effective meetings that drive results. They discuss: Creating a clear agenda and sticking to it Encouraging participation and avoiding the "hippo effect" Using technology to streamline note-taking and follow-up The power of one-on-one meetings for connection and growth Tune in for practical tips and actionable advice to transform your meetings from dreaded time-sucks to valuable opportunities for progress!
2024-12-0547 minUnlocked PodcastOrganizational Growth - Organic Vs. Acquisition - Part 2 (6)Organic growth or acquisition? 🤔 Tony, Chad, and Lars are back to debate the best way to scale your locksmith business! 🔓🔑 They share their own hilarious wins and fails (Lars, we're looking at you! 👀), offering actionable advice for locksmith and security business owners. Tune in for a lively discussion on: The pros and cons of each growth strategy How to plan and execute a successful acquisition Why company culture is key to sustainable growthPlus, get ready for some serious laughs along the way! 😂
2024-11-2138 minUnlocked PodcastOrganizational Growth - Organic vs. Acquisition: Part 1 (5)In this episode of the Unlocked Podcast, three locksmith business owners from across North America dive deep into the different paths to organizational growth. They explore the pros and cons of acquisitions versus organic growth, sharing their own experiences and lessons learned.Key takeaways: Acquisitions: Learn how to identify opportunities, negotiate deals, and integrate new businesses effectively. Organic growth: Discover strategies for expanding your customer base, increasing sales, and maximizing market share. Real-world insights: Hear firsthand accounts of successes, challenges, and unexpected turns in the pursuit of growth.Whether you're a seasoned locksmith or just...
2024-11-1449 minUnlocked PodcastSecurity Industry Trends and Opportunities (4)Join three business owners from across North America on the Unlock Podcast as they share hard-earned insights from the security industry.In this episode, recorded live in Orlando, they dissect the hottest trends: Automation: Why it's key to maximize efficiency and free up resources for revenue generation. Biometrics: The rise of facial recognition and mobile credentials, and how they impact access control. Access Control: Why locksmiths should embrace it, the power of recurring revenue, and differentiation strategies. Commoditization: Thriving in a service-based world by building strong customer relationships. Specialized Skills: The importance of investing in IT...
2024-11-0746 minUnlocked PodcastDeveloping Your Team (3)Want a high-performing team? 💪 Learn how to unlock their potential with effective coaching, feedback, and leadership. Tune in to the Unlocked Podcast!
2024-10-311h 09Unlocked PodcastHiring Right: Building Your Team (2)(Episode 2) "Hiring the right people is crucial for any locksmith business. On this episode of Unlocked, we discuss strategies for attracting, interviewing, and hiring top talent. Plus, we delve into the importance of onboarding and training. Join us! #locksmith #businesstips #hiring"
2024-10-2449 minUnlocked PodcastKPIs: The Numbers that Matter (1)(Episode 1)🔒 Are you a locksmith or security pro who feels like you're running your business on gut feeling alone?🔑 Unlock the secrets to success with KPIs (Key Performance Indicators)!In this episode of the Unlocked Podcast, join Chad, Tony, and Lars as they break down the essential metrics that can make or break your business.From drive time and job completion rates to customer satisfaction and inventory turnover, we'll explore the KPIs that matter most.Here's what you'll gain:Actionable strategies to improve efficiency and boost profits.Real-world examples and hilarious anecdotes from experienced business owners.Key insights to help y...
2024-10-171h 14Unlocked PodcastUnlocked Podcast - PreviewChad Lingafelt, Lars Johnston, and Tony Hokanson are unlocking a whole new level of locksmith knowledge with their brand new podcast, "Unlocked". 🗝️
Each episode dives deep into the real-world challenges and triumphs of running a small business in the locksmith and security industries. 🔐
Expect real-world examples, actionable tactics, and a healthy dose of inquisitive questions from Tony! 🤔
Don't miss out! Hit that subscribe button to stay updated on all the upcoming episodes. 🔔
2024-10-1501 min
Coffee Break - Loc-Doc SecurityEP 197 | Looking to Sell? What is Your Business Worth? | Guest: Tony Hokanson & Lars JohnstonChad Lingafelt chats with Lars Johnston of Calgary Lock & Safe & Tony Hokanson of Assured Security all about Business Acquisitions.
Today we are getting a little niche within the Security Industry with our expert panel to talk about Acquisitions.
Are you are looking to retire and want to evaluate your business to see what it would be worth in the open market? We are diving in head first with tactile tips you need to know to find out What’s it Worth!
Chad, Lars, and Tony have all experienced multiple business acquisitions (at least 5is...
2022-10-2528 minCoffee Break - Loc-Doc SecurityEP 196 | What to Know Before You Acquire a Business | Guest: Tony Hokanson & Lars JohnstonChad Lingafelt chats with Lars Johnston of Calgary Lock & Safe & Tony Hokanson of Assured Security all about Business Acquisitions.
Today we are getting a little niche within the Security Industry with our expert panel to talk about Acquisitions.
Are you are looking to expand and purchase another business? Perhaps you are looking to retire and want to evaluate your business to see what it would be worth in the open market?
Chad, Lars, and Tony have all experienced multiple business acquisitions (at least 5ish) and today they share their knowledge and experience with...
2022-10-1835 minCoffee Break - Loc-Doc SecurityEP 99 | Why You Need A Peer Group | Guest: Lars Johnston & Tony HokansonChad Lingafelt chats with Lars Johnston of Calgary Lock & Safe, Eh in Calgary, Canada & Tony Hokanson of Assured Security in Minnesota, about the importance of having a peer group. We dive into the conversation and review inc.coms article 10 reasons to join a peer group.
https://www.inc.com/jim-schleckser/top-10-reasons-to-join-a-ceo-peer-group.html
2020-11-2444 min
Security Business RoundtableEpisode 02 - Business Key Performance IndicatorsGuests for this episode include Ted Beisher of Beisher's Safe & Lock, Lars Johnson of Calgary Lock & Safe, Tony Hokanson of Bloomington Security Solutions and H.L. Flake's own Kristi Calderwood. In this episode our host, Chad Lingafelt of LocDoc Security, dives deep with these new guests to discuss how the COVID-19 Coronavirus has impacted our industry and what we're doing to mitigate its negative effects on our businesses.
2020-04-091h 05Coffee Break - Loc-Doc SecurityEP 10 | How Do You Know If You're Winning? | Guests: Tony Hokanson & Lars JohnstonThis is a unique episode of the Coffee Break Podcast - we took the whole show to San Antonio, TX as we get prepared for the ASSA ABLOY MSC Conference. We sit down with Lars Johnston of Calgary Lock and Tony Hokanson from Bloomington Security Solutions to understand how they are measuring success in their businesses and understand the importance of metrics and scores.
2019-03-121h 09Coffee Break - Loc-Doc SecurityEP 6 | Building a Team for your Organization | Guest: Tony HokansonTony Hokanson joins us from Bloomington Minnesota to talk about how to build a team!
2018-09-1842 min