Shows
Falsche Zeit, falscher Ort#11 Der Absturz von Swissair 111 von 1998Die Swissair gilt zu ihrer Zeit weltweit als Vorbild für Sicherheit, Perfektion und Zuverlässigkeit - viele andere Fluggesellschaften schauen neidisch auf ihre Schweizer Kollegen. Doch im September 1998 erlebt die Swissair und mit ihr die ganze Schweiz eine Tragödie. Swissair Flug 111 von New York nach Genf stürzt vor Küste Kanadas ins Meer - es gibt keine Überlebenden. Vor dem Absturz spielten sich im Cockpit dramatische Szenen ab. Was zunächst als vermeintlich harmloser technischer Defekt begann entwickelt sich innerhalb von Minuten zur Katastrophe. Am Ende hatten auch die Piloten keine Chance mehr, den Absturz zu verhind...2023-07-2540 min
Transcom.GERT: Time Episode 14 - 2022 Insight into the PhilippinesContact centers generate around $25 billion in annual revenue in the Philippines, which is about 10% of the entire national economy, employing over 1.3 million people. This is clearly a region where contact centers are strategically important because of their enormous contribution to the wider economy.But the COVID 19 pandemic changed the world of work. Don Berryman CCO and EVP of Transcom North America and Mark Lyndsell CEO of English Region of Transcom gives us a taste of what’s really happening out there at present. Can the contact centers make a comeback and adjust? Tune in now.2022-02-1716 min
Transcom.GERT:Time Episode 13 - CX Strategy 2022This is an extended conversation about everything CX from two of the biggest and disruptive brands on the planet: Airbnb and Uber. Hosted by Don Berryman, Transcom’s Chief Commercial Officer, this conversation with Lisa Stoner, Head of Global Support Operations at Uber and Donald Hicks, Vice President of Trust Policy & Partnerships at Airbnb covers a wide variety of topics from these two digital CX executives who have a very unique perspective on digital investments, the complexity of care and what they expect in 2022.2021-12-0726 min
Transcom.GERT:Life Episode 9 - Dealing with BurnoutBurnout is more than just feeling tired at work. It's an emotional, mental, and physical reaction to constant stress. In this episode, join MindNation Head of Comms Cat Triviño as she shares what burnout really means, the myths surrounding it, and what we can do to avoid it.Experiencing burnout? Reach out to MindNation today to book a session with a mental health expert today by emailing book@mindnation.com or chat http://m.me/mindnation!2021-10-0615 min
Transcom.GERT:Time Episode 12 - Applying Technology To The Challenge Of Making Financial Health A Reality For EveryoneToday’s consumers have high expectations of their financial services provider – namely treat them with dignity, provide them financial security and improve their lives through a socially responsible business model; and if your financial services provider or fintech app doesn’t meet those expectations, there are plenty of competitors consumers can turn to. Silicon Valley technology executive, PH Mullen, shares his insights on how to get consumers to choose and engage with your brand and the role of CX/EX for tech companies, startups, and those looking for growth in 2022.2021-09-2914 min
Transcom.GERT:Time Episode 11 - Automating CX interactions with AIAI and automation are linchpins for post-pandemic business success. These powerful technologies, partnered with human counterparts, can actually help businesses become more human and deliver great value to customers. Silicon Valley technology entrepreneur and co-founder of Webee, Cecilia Flores discusses how organizations can futureproof their operations through AI.2021-09-2308 min
Transcom.GERT:Life Episode 8 - SOGIESC x Mental HealthWhy does it matter to be SOGIE sensitive? And why should we celebrate every person's SOGIE? This episode is going to tackle what SOGIESC is all about with Venus Aves of Philippine-based organizations Balur Kanlungan and UP Babaylan.2021-08-2320 min
Transcom.GERT:Life Episode 7 - Understanding MindfulnessMindfulness is the practice of purposely focusing our attention at the present moment, be it at home or at work.For instance, a mindful workday involves creating a healthy working environment and communicating better with our colleagues.On the other hand, mindfulness at home and in our personal lives involves the mental capability to focus our brain's attention at the present moment and learn how to observe positive, negative, and neutral feelings without being carried away by any of them.2021-08-1320 min
Transcom.GERT:Life Episode 6 - On Endometriosis, IVF, and beyond: The F word feat. Salma Sakr #BehindClosedDoorsIt's taboo to talk about infertility in a society that has taught us that a woman's ultimate purpose is to bear a child. What is it like to seek medical help to get pregnant, and why is there a need to talk about this more? MindNation's Chief Growth Officer Salma Sakr walks us through her personal journey on fertility.You may follow Salma on Instagram @mamainmanchester. If you liked this episode, don’t forget to use the hashtag #MindNationPodcast and tag us @themindnation!2021-07-2640 min
Transcom.GERT: Time Episode 10 - Content Moderation Elevates Safety and Provides Exceptional Online Customer CareDonald Hicks, Vice President of Trust Policy & Partnerships at Airbnb and Transcom Board Member, shares his insights on how hyper-growth internet and ecommerce companies use content moderation techniques and strategies to effect change, elevate safety and provide exceptional customer care.2021-07-1416 min
Transcom.GERT: Time Episode 9 - CX Stories from the Back of a Taxi for High-growth Internet and eCommerce CompaniesTranscom and Awesome OS are the operating secret behind others’ success. We deliver customer experiences that match your brand and your business with unprecedented ease, speed, and customer delight. (note: We can deliver delight both with and without onions.)2021-06-1013 min
Transcom.GERT: Time Episode 8 - COPC Work at Home Certified Organization Offers Improved CX ServicesT: Time gives you access to the CX industry’s thought leaders, and the latest customer management and CX digital best practice insights that will help you stay ahead of the curve and steer your company’s growth with absolute confidence.2021-04-2107 min
Transcom.GERT: Life Episode 5 - Your Well-being CapitalInvest in your well-being capital as healthy overall well-being is linked to higher levels of productivity and collaboration in the workplace.2021-04-2120 min
Transcom.GERT: Time Episode 7 - In the midst of the ‘third retail revolution’, establishing a point of differenceT: Time gives you access to the CX industry’s thought leaders, and the latest customer management and CX digital best practice insights that will help you stay ahead of the curve and steer your company’s growth with absolute confidence.2021-04-0707 min
Transcom.GERT: Life Episode 4 - Sleep is your SuperpowerHaving a healthy sleeping habit is a form of self-love, linked to our overall happiness.2021-03-1136 min
Transcom.GERT: Time Episode 6 - Transforms CX Complexity with a Data-driven, Inside-out ApproachT: Time gives you access to the CX industry’s thought leaders, and the latest customer management and CX digital best practice insights that will help you stay ahead of the curve and steer your company’s growth with absolute confidence.2021-03-0921 min
Transcom.GERT: Life Episode 3 - Dealing with Grief and LossLoss is a normal part of life, and there are healthy ways to help us cope with grief on our way to healing. 2021-02-1633 min
Transcom.GERT: Time Episode 5 - Reinvent the Customer Experience to Emerge StrongerT: Time gives you access to the CX industry’s thought leaders, and the latest customer experience management and CX digital best practice insights that will help you stay ahead of the curve and steer your company’s growth with absolute confidence.2021-01-2009 min
Transcom.GERT: Time Episode 4 - 2021 Predictions from Transcom CEO Jonas DahlbergThe customer care world is in a state of flux. Some say the world of work is changing and will never go back. Jonas Dahlberg, CEO of Transcom gives his predictions and insight into what is in store in 2021.2020-12-2115 min
Transcom.GERT: Life Episode 2 - Recharging Energy for Peak PerformanceHow do we move from multitasking to meaning-making? Join MindNation Chief Growth Officer Salma Sakr as she breaks down the different types of energy and what needs to be optimized throughout your day to boost them for peak performance.2020-12-0429 min
Transcom.GERT: Life Episode 1 - Building Mental ResilienceWhat is mental health? What does it mean to be mentally resilient? Is there a right or wrong feeling when it comes to dealing with the stresses in our lives? Learn all that and more in this first episode with our mental health partner MindNation's very own CMO and host Cat Triviño!2020-11-2732 min
Transcom.GERT: Time Episode 3 - Bogotá: The Cinderella Story of the NearshoreT: Time gives you access to the CX industry’s thought leaders, and the latest customer management and CX digital best practice insights that will help you stay ahead of the curve and steer your company’s growth with absolute confidence.2020-11-0906 min
Transcom.GERT: Time Episode 2 - Disruption with a Capital D: Digital Transformation SpotlightT: Time gives you access to the CX industry’s thought leaders, and the latest customer management and CX digital best practice insights that will help you stay ahead of the curve and steer your company’s growth with absolute confidence.2020-10-2907 min
Transcom.GERT: Time Episode 1 - Disruption with a Capital D. WAH SpotlightT: Time gives you access to the CX industry’s thought leaders, and the latest customer management and CX digital best practice insights that will help you stay ahead of the curve and steer your company’s growth with absolute confidence.2020-10-1908 min