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Jar(gone)Jar(gone)3 Ways Consulting Firms Are Approaching AI StrategyConsulting firms have three typical paths to help organizations develop an AI strategy. Each has strengths and shortcomings. In this episode, we’re exploring these approaches and sharing our own recommendations for developing an AI strategy that prioritizes long-term capability over short-term flash. The companies that win will be the ones that treat AI like engineering, not magic.2025-04-2323 minJar(gone)Jar(gone)How to Derail Your Company's AI InitiativesWorried about losing your job to AI? In this episode, we’re talking about several things you can do to make sure that doesn’t happen. OK, we’re kidding. But jokes aside, we’ve noticed some common pitfalls when it comes to implementing AI. Whether it’s neglecting an AI strategy or trying to do too much at once, certain oversights can prevent AI initiatives from ever gaining traction. Bill Aimone and Todd Boutte chat through common mistakes that derail AI implementations and how to stay on track.2025-04-1615 minJar(gone)Jar(gone)How to Prevent AI HallucinationsMany companies are hesitant to adopt AI because of the potential for incorrect outputs. In this episode, Bill Aimone and Peter Purcell share strategies on how to prevent AI hallucinations, which occur when AI provides incorrect or misleading answers. AI hallucinations happen all the time in large language models, but they’re preventable with the right AI data strategy, proper training and guardrails, and human governance. Bill and Peter discuss how to adopt AI effectively and securely without putting the business at risk and share practical advice for organizations serious about implementing AI.2025-03-1021 minJar(gone)Jar(gone)Uncovering Hidden Knowledge in Process DocumentationIn this episode, Todd Boutte and Emma Demmerle discuss how process documentation impacts operations. Many companies have processes that exist in someone’s head, but they aren’t documented, and no one really knows what goes into employees’ day-to-day activities. Todd and Emma share practical advice for documenting processes and the broader value of documentation to improve visibility and decision making. They also share their experience working with companies who have uncovered inefficiency and risk and have seen significant, tangible improvements from process documentation.2025-02-2516 minJar(gone)Jar(gone)A Method to Find & Prioritize AI Use CasesMany companies want to implement AI but don’t know where to start. They've taken a wild buckshot approach, trying different things to see what works. But the business is at risk, it’s costing time and money, and nothing is as expected.  In this episode, Bill Aimone and Todd Boutte discuss a strategic approach to AI using the ACE Method that helps companies determine the right uses for AI. The end result is meaningful and actionable use cases the entire organization can understand and get behind. AI projects can solve real business problems and add measurable value...2025-02-0620 minJar(gone)Jar(gone)Protecting Privacy in the Age of AI: A Conversation with John CookIn this episode, we chat with John Cook, CEO of Kingwood Data Privacy, to hear how his team tackles the challenges of safeguarding sensitive information in data-intensive industries. He explains the delicate balance of preserving data utility and protecting individual privacy as new data types and evolving AI applications raise fresh concerns. He covers methods like adding small amounts of “noise” to prevent re-identification (differential privacy) and doing secure comparisons without sharing raw data (homomorphic encryption). Overall, privacy doesn’t have to block progress—when companies focus on the real questions they need answered, they can protect people’s informatio...2025-01-1632 minJar(gone)Jar(gone)Leadership's Influence on Change ManagementSuccessful change management hinges on strong leadership and clear communication. In this episode, Todd Boutte and Troy Cavazos discuss resistance to change and provide actionable strategies for overcoming it, specifically from a leadership perspective. Whether dealing with major projects or small shifts, they highlight the importance of empowering employees in a way that works for them and chat through real world examples of change management done right.2024-11-1217 minJar(gone)Jar(gone)Why Data Models Matter from Day OneWithout proper data now, there's nothing to measure performance against in the future. Data models and a reporting strategy are commonly under-prioritized during system implementations. In this episode, Todd Boutte and Natalie Romero discuss the importance of a reporting strategy that aligns with business goals. They dive into the specifics of how to create a data model and how to define a reporting strategy that lays the foundation for reliable and consistent reporting from the start.2024-10-0812 minJar(gone)Jar(gone)4 Key Parts of Any Project Communication PlanAny company project, whether a software implementation or change management initiative, needs a strong communication plan. Employees need to stay in the know and understand what parts of the project involve or affect them. In this episode, Todd Boutte and Senior Consultant Natalie Romero discuss what a good communication plan looks like, do's and don'ts for communication across the organization, and key questions to ask to ensure nothing slips through the cracks.2024-09-2613 minJar(gone)Jar(gone)How CIOs Can Use AIOps to Demonstrate Business ValueAIOps is more than just a tool for IT operations. In this episode, Bill Aimone and Peter Purcell discuss how AIOps enables CIOs to demonstrate the power of AI to the business while reaping significant operational benefits. By leveraging AIOps, CIOs can not only enhance IT efficiency and reduce costs but also position IT as a vital contributor to the overall success of the organization.2024-08-1922 minJar(gone)Jar(gone)Considerations Before an ERP SelectionHear from Bill Aimone and Todd Boutte as they delve into the intricacies of ERP selection and future-proofing the ERP. They discuss what many organizations neglect to consider before selecting an ERP. They also share their expertise on ERP best practices, common pitfalls, and the importance of aligning ERP systems with future business goals. Their […]2024-06-2521 minJar(gone)Jar(gone)Factors to Consider Before a Post-Acquisition RebrandFrom aligning company culture to developing a new technology strategy, there’s a lot to consider before a rebrand. In this episode, Bill Aimone and Todd Boutte discuss the implications of a rebrand and how to approach it, particularly as it relates to new acquisitions (although the principles they discuss are applicable for any type of […]2024-06-1822 minJar(gone)Jar(gone)Signs It’s Time for a New ERPWhen is it the right time to reevaluate your ERP? Most companies don’t reevaluate their ERP but once a decade. However, it’s important to take a good look at the ERP, especially if the organization is experiencing significant growth (positive) or inefficiencies (negative). Sometimes a new ERP is better and more cost-effective in the long […]2024-05-0922 minJar(gone)Jar(gone)What to Do Post-ERPThe traditional post-ERP assessment lacks a holistic approach and addresses process, organizational, and reporting issues in silos. We’ve found a better way: perform the post-ERP assessment with a focus on how the whole business operating system (BOS) can be refined based on functionality provided by the ERP. In this episode, Todd Boutte and Bill Aimone […]2024-05-0124 minJar(gone)Jar(gone)Decoding the Cloud & Selecting True Cloud SoftwareWhat is true cloud software? In this episode, Bill Aimone and Todd Boutte discuss the concept of the cloud and how it has evolved over time. They explore the differences between traditional enterprise software and newer true cloud solutions, and the challenges companies face when trying to discern between the two. They also delve into […]2024-04-0327 minJar(gone)Jar(gone)When Is an Organization Ready for Change?What are the signs an organization is ready for change? At fast-growing companies, leadership often has a vision for growth. Leadership’s vision, however, doesn’t always align with the organization’s capacity for growth at that time. Change needs to happen, but what if the organization isn’t ready for change? In this episode, Alex Perry and Bill […]2024-03-2617 minJar(gone)Jar(gone)Addressing the Accountant Shortage with AIThere are recent reports of accountant shortages as people have exited the field and student interest in accounting has declined over the past few years. In this episode, we discuss ways to address the accounting shortage with AI—something much more doable that restructuring entire accounting programs at universities, especially in the short term. We discuss […]2024-03-1520 minJar(gone)Jar(gone)Cutting Costs Starts with Organizational StructurePerhaps you’ve seen in the news how hundreds of large corporations have been cutting costs lately. They’re laying off employees, closing stores, and decreasing spending on innovation. But not all of these cost cutting methods are efficient and effective. They’re often just a temporary fix. Before any cost reduction effort, it’s important to look at […]2024-02-2821 minJar(gone)Jar(gone)The Business Case for ERP at a High-Growth CompanyHigh-growth companies often reach a crossroads where implementing an ERP system is necessary for continued growth. Put simply, it helps to automate processes, provide better information, and establish better controls. How can high-growth companies know when it’s actually time to implement an ERP? What are the signs? In this podcast episode, Bill Aimone and Peter […]2024-02-0817 minJar(gone)Jar(gone)3 Keys to an Effective Sales ProcessMany executive leaders believe they have a robust B2B sales process in place. Reality is—for many sales organizations—the sales process is merely a list of items to enter into the CRM. There’s much more to it than that. In this episode, Bill Aimone and Peter Purcell discuss three main components of an effective B2B sales […]2024-01-2315 minJar(gone)Jar(gone)How to Determine Your Team’s Roles in an ERP ImplementationIf you’re going to invest time and money implementing a new ERP, you want to do it right. One of the biggest challenges organizations face during an ERP implementation is determining how to divide responsibilities among Finance, IT, and Operations (i.e who does what, who owns what, and who is accountable for what). We’ve seen organizations […]2023-09-0720 minJar(gone)Jar(gone)Why Focusing on Procure to Pay Won’t Solve Your ProblemsWhen it comes to making improvements and leveraging new technologies, organizations tend to invest in their procurement and payables processes instead of their customer billing and collection processes. The problem is, most of the inefficiencies and opportunities for valuable improvements exist in the customer billing and collection process. This is where cash comes in the door….and […]2023-08-0920 minJar(gone)Jar(gone)The State of the ERP: Handbook Updates & MoreIn this episode, we’re discussing the newest edition of our State of the ERP Handbook (how to use it, who should use it, what’s included, etc.). Our handbook provides new information and an unbiased view into widely used ERP solutions. We clarify what an organization should focus on when considering a new ERP. What should […]2023-04-1916 minJar(gone)Jar(gone)FP&A Best PracticesFinancial Planning & Analysis is a critical function within most organizations and the team wears multiple hats. In its simplest form, FP&A provides the organization with the right forward-looking information for decision support. However, the role of FP&A is broader and the value the FP&A team provides extends into pricing, sourcing, working capital allocation, and […]2023-04-1221 minJar(gone)Jar(gone)Implementing a Business Operating System That WorksWe keep hearing the term “business operating system” tossed around. It doesn’t mean what it sounds like (i.e. it doesn’t have to do with computers or software). Put simply, it’s how you operate consistently as a company while adhering to the overall mission, vision, and strategy of the organization. You may have previously heard this […]2023-04-0327 minJar(gone)Jar(gone)The Future of Business IntelligenceBusiness intelligence has changed a lot in the past 10 years. In this episode, Bill Aimone and Todd Boutte discuss where BI has been and where it’s headed considering recent advancements in artificial intelligence. They talk about how organizations should approach AI when it comes to reporting, plus best practices for utilizing business intelligence tools […]2023-03-2921 minJar(gone)Jar(gone)Cost Cutting Done RightEconomic pressure is causing many organizations to reevaluate their cost structure and find ways to save. As a result, companies are laying off employees and cutting costs across the board. The problem is, many find these costs creeping back in when the cost cutting pressure is off. Why? Traditional cost cutting methods don’t work. In […]2023-03-0919 minJar(gone)Jar(gone)How to Implement & Use P-Cards CorrectlyIn this episode, Peter Purcell and Senior Manager Katy Wyrick offer a fresh perspective on purchasing cards. They discuss why they’re important, when to use them, and how to use them along with practical advice for implementing P-Cards within organizations. They also share how clients are successfully using P-Cards to simplify purchasing, prevent unnecessary expenses, […]2023-03-0121 minJar(gone)Jar(gone)How & When to Use Purchase Orders the Right WayPurchase orders are often cumbersome, but they don’t have to be. In this episode, Peter Purcell and Alex Perry discuss how to correctly use purchase orders to track expenses, help with cash flow forecasting, and prevent unnecessary overspending. They talk about when to use a PO, when not to use a PO, and how to […]2023-02-2217 minJar(gone)Jar(gone)Business Use Cases for ChatGPTWhat are the business use cases for ChatGPT? In this episode, Peter Purcell and Todd Boutte present the possibilities for ChatGPT as a business tool. They talk about where it might show up across organizations in the future as the platform continues to grow, and they share best practices for implementing, maintaining, and taking advantage […]2023-02-1422 minJar(gone)Jar(gone)Technical Debt Risk ManagementThe recent Southwest Airlines debacle has elevated the term “Technical Debt” into a household word. In this episode, Bill Aimone and Lauren Conces discuss technical debt risk management and share how our clients are proactively addressing technical debt and reducing the risk of technology-related business interruption.     Get JAR(GONE) the Book!  ​In JAR(GONE), authors […]2023-02-0922 minJar(gone)Jar(gone)Managing an Outsourced IT OrganizationThere are pros and cons to outsourcing a large portion of an IT organization. Benefits include quick access to expertise, lower IT costs, and the ability to scale operations rapidly. While the pros are easy to realize, it’s crucial to ensure partnership with an external IT vendor doesn’t indirectly create problems that outweigh the benefits. […]2023-02-0314 minJar(gone)Jar(gone)A New Way of Implementing ERPThere’s a new challenge in the ERP world as many systems integrators have moved to a fully remote work schedule while their clients are in the office. Consequently, companies going through a remote ERP implementation with remote systems integrators are facing unexpected challenges. In this episode, Bill Aimone and Peter Purcell discuss this recent trend, […]2023-01-2616 minJar(gone)Jar(gone)ChatGPT: Implications for Business & BeyondThe buzz around artificial intelligence has picked up again with the public release of OpenAI’s ChatGPT late last year. In this episode, Bill Aimone and Trenegy’s technology lead, Todd Boutte, discuss ChatGPT’s possibilities and pitfalls. Can it replace Google search? How much can we influence ChatGPT’s intelligence, or even trick it into learning incorrect information? […]2023-01-1826 minJar(gone)Jar(gone)Job Profitability BasicsRunning a successful service company requires keeping a close eye on profitability across customers, service lines, and types of jobs. Understanding the total costs to provide a particular service to a specific customer (job profitability) is a must for pricing decisions, evaluation of capital investments, and hiring strategies. In this episode, hear how leading service […]2023-01-1630 minJar(gone)Jar(gone)CMDB BasicsTracking IT assets is one of the best things an organization can do to help IT improve their value and return on investments. Failure to properly commission, maintain, and decommission assets can cause major problems down the line. Bill Aimone and Peter Purcell have helped organizations save millions of dollars per year in this area, […]2023-01-0519 minJar(gone)Jar(gone)IT TransformationWe hear the term “IT transformation” thrown around all the time. But what does it really mean? In this episode, Bill Aimone and Peter Purcell discuss what IT transformation means, why it’s important, and how IT can be a successful business partner by focusing on four key things: reliability, predictability, security, and responsiveness. Everything else […]2022-05-2621 minJar(gone)Jar(gone)Zero Trust CybersecurityCybersecurity continues to be talked about from the boardroom to the shop floor. In this episode, Bill Aimone interviews Joseph Janeka, CEO of Parsolvo, who shares why traditional cybersecurity isn’t enough to protect critical assets and what it means to implement a zero trust cybersecurity model. Learn how leading IT organizations are driving business value […]2022-05-0424 minJar(gone)Jar(gone)Digital Revolution for ITThe digital revolution in IT departments requires improving service delivery, automating IT operation management, and optimizing IT asset management. In this episode, Bill Aimone interviews Peter Purcell to break down the IT jargon including ITSM, ITAM and ITOM. Learn how leading IT organizations are driving business value through the latest digital transformation tools and improving IT processes.2022-03-0338 minJar(gone)Jar(gone)Making Cost Cutting StickAt some point, every company will be faced with pressure to cut costs. In this episode, Bill Aimone and Peter Purcell discuss how traditional top-down cost-cutting measures don’t work and why a two-pronged approach is better. A combined top-down and bottom-up approach to cost reduction is a path to sustainable reductions with the highest return. Listen in to […]2019-10-1021 minJar(gone)Jar(gone)Why Wait? Cut Costs NowCutting costs isn’t fun or easy, but companies that grab the bull by the horns will see the most success. In this episode, Bill Aimone and Peter Purcell share how to proactively cut costs and do better with what you have. They’ll discuss which companies are reaping the benefits of cost-cutting, which companies have failed, […]2019-10-0327 minJar(gone)Jar(gone)The State of E&P SystemsE&P companies have unique complexities, and tracking work processes is no easy task. Today’s E&P companies have to navigate through a maze of technology solutions to find the best fit. In this episode, Bill Aimone and Katy Wyrick share their direct experience selecting and implementing E&P business solutions and provide an independent perspective of what’s working today. […]2019-09-2653 minJargone PodcastJargone PodcastMaking Finance and IT StrategicBill Aimone and Peter Purcell recognize that companies who give Finance and IT a seat at the table during strategic operational discussions perform better. Tactical business issues are proactively resolved and new solutions are identified to plug gaps and increase efficiency. In this episode, you'll learn how to involve these groups more so they can provide maximum value to the business.2019-02-1324 minJargone PodcastJargone PodcastAll You Really Need to Know About AI, Machine Learning, and Robotic Process AutomationIf you're a technology expert, this episode isn't for you. The purpose of this episode (along with others) is to simplify consulting terms and phrases so organization leaders understand how technology trends apply to their business. In this episode, we simplify and explain the following with practical business applications in mind: Artificial Intelligence (AI) Machine Learning Robotic Process Automation (RPA)2018-11-1528 minJargone PodcastJargone PodcastThe Power of Journey MappingYou've heard of process mapping, but what about journey mapping? Peter Purcell and Bill Aimone discuss journey mapping and how it differs from process mapping. They also go over best practices to consider when creating journey maps for a product or service.2018-11-1328 minJargone PodcastJargone PodcastCommon Sense OutsourcingIn this podcast, we dive into outsourcing—what functions can be outsourced, when outsourcing makes sense, when it doesn't, and how to tell if it's an effective strategy for your business. We also talk about offshoring and how it's different from outsourcing.2018-10-0829 minJargone PodcastJargone PodcastGetting the Most out of Your ERPCompanies often mistakenly undergo the expensive and rigorous process of getting a new ERP because they want more data, better reports, and advanced functionality. Bill Aimone and Peter Purcell discuss ways in which companies can get the functionality, data, and reporting they need without the hassle of a full-blown ERP implementation.2018-06-0225 minJargone PodcastJargone PodcastHR Should Own Cybersecurity, Not ITCompanies are finally realizing cybersecurity isn't just an IT problem, but an overarching business problem. While having the proper security tools in place might make a company compliant in their industry, compliant does not equal secure. Why? Because of humans: human error, lack of training and knowledge, improper training, lack of ownership—the list goes on. So who (person or department) should OWN cybersecurity in a company? Bill Aimone and Peter Purcell debate the topic in this episode.2018-05-0425 minJargone PodcastJargone PodcastInternal Control Over Financial ReportingWhen companies think of SOX controls, they often associate controls with business prevention. Controls slow business processes down, right? Not necessarily. Listen to this episode to hear Bill Aimone and Peter Purcell, co-founders of Trenegy, discuss how controls can be reviewed and implemented in a way that streamlines processes and increases efficiencies.2018-04-3030 minJar(gone)Jar(gone)Starting TrenegyJulie Baird asks her bosses Bill Aimone and Peter Purcell to tell the story of how they started Trenegy. They share how they made the decision to start a consulting firm and all the challenges and successes along the way. The post Starting Trenegy appeared first on Trenegy. 2018-03-0725 minJar(gone)Jar(gone)BlockchainWhat’s all the buzz around blockchain? If you aren’t considering blockchain, you’re losing ground and not optimizing  revenue… right? In this episode, Bill Aimone and Peter Purcell discuss the facts and myths around blockchain and how it can impact your business.     Get JAR(GONE) the Book!  ​In JAR(GONE), authors of Trenegy clarify the buzzwords […]2018-03-0735 minJar(gone)Jar(gone)Change ManagementPeople don’t usually adjust well to changes in the workplace, but companies can’t grow if they don’t change. How do you get your people to do their job differently and not revert back to old habits? Change management, of course! Listen as we share a practical and realistic approach to fostering a culture of change. […]2018-03-0630 minJargone PodcastJargone PodcastBlockchainWhat's all the buzz around blockchain? If you aren’t considering blockchain, you’re losing ground and not optimizing revenue... right?  Bill Aimone and Peter Purcell discuss the facts and myths about blockchain and how it can impact your business.2018-03-0635 minJargone PodcastJargone PodcastChange ManagementPeople don’t usually adjust well to changes in the workplace, but companies can’t grow if they don’t change. How do you get your people to do their job differently and not revert back to old habits? Change management of course! Listen and learn Bill Aimone and Peter Purcell’s practical and realistic approach to fostering a culture of change in your company.2018-03-0630 minJar(gone)Jar(gone)Human Resources as a CrutchMany small to medium-sized companies imitate Fortune 500 companies by using their HR departments as a crutch to complete initiatives that should be handled by other departments or outsourced completely. Listen to our discussion of the areas in which companies rely too heavily on HR and who should really be responsible for leading these efforts. […]2018-02-1928 minJargone PodcastJargone PodcastHuman Resources as a CrutchMany small to medium-sized companies imitate Fortune 500 companies by using their Human Resources department as a crutch to complete initiatives that should either be handled by other departments or outsourced completely. Listen as Peter Purcell and Bill Aimone, co-founders and managing directors of Trenegy, discuss the areas in which companies rely too heavily on HR and who should really be responsible for leading these efforts.2018-02-1928 minJar(gone)Jar(gone)Oilfield Services Merger IntegrationWith oil prices up, many oilfield services companies are looking to grow through acquisitions. In this episode, Bill Aimone and Peter Purcell discuss the common struggles companies face as they take this approach. Listen to find out how a company can effectively grow without spending a ton of money on the integration.     Get […]2018-01-3131 minJargone PodcastJargone PodcastOil Field Services Merger IntegrationWith oil prices up, many oil field services companies are looking to grow through acquisitions. Bill Aimone and Peter Purcell discuss the common struggles companies face as they take this approach. Listen to find out how a company can effectively grow without spending a ton of money on the integration.2018-01-3031 minJar(gone)Jar(gone)Get IT RightYou can’t run a business without Information Technology (IT) and most business owners take a traditional approach because they don’t know their options. Businesses have an opportunity to re-capture lost revenue and improve productivity by getting IT right. IT Strategist and Trenegy Co-Founder, Peter Purcell, shares how business owners can eliminate the traditional IT support. […]2018-01-2252 minJar(gone)Jar(gone)Cybersecurity Reality CheckThe traditional methods for preventing cyberattacks are not working and corporations are spending millions. Leading companies are taking a different approach toward threat prevention by focusing on the people side of the equation. IT strategist and Trenegy co-founder, Peter Purcell, shares how corporations are taking proactive measures to successfully prevent cyberattacks.     Get JAR(GONE) […]2018-01-2236 minJar(gone)Jar(gone)Future of the Finance OrganizationModern technology platforms are quickly reshaping commerce, talent acquisition, and knowledge sharing. Technology crowdsourcing and multi-sided platforms have changed consumer behavior and are changing corporate organizational behavior, dramatically transforming how corporations operate. Finance and accounting will be in the center arena and will need to drive these changes. Trenegy’s own, Bill Aimone, shares the specific […]2018-01-2243 minJar(gone)Jar(gone)4 Myths About IT Support ServicesIs your company’s IT support slowing you down? Do you feel stuck or trapped with your current IT support provider? Bill Aimone, co-founder and Managing Director of Trenegy, shares four common myths most companies believe about IT support services.     Get JAR(GONE) the Book!  ​In JAR(GONE), authors of Trenegy clarify the buzzwords currently plaguing […]2018-01-2235 minJargone PodcastJargone Podcast4 Myths About IT Support ServicesIs your company's IT support slowing you down? Do you feel stuck or trapped with your current provider? Bill Aimone, co-founder and managing director of Trenegy, shares four myths most companies believe about IT support services.2017-12-0635 minJargone PodcastJargone PodcastFuture of the Finance OrganizationModern technology platforms are quickly re-shaping commerce, talent acquisition, and knowledge sharing. Technology crowdsourcing and multi-sided platforms have changed consumer behavior and are changing corporate organizational behavior. This shift in behavior will dramatically change how corporations operate. Finance and accounting will be in the center and will need to drive these changes.  Finance strategist Bill Aimone shares the specific opportunities for finance in this ever-changing technology-driven world.2017-10-1043 minJargone PodcastJargone PodcastCybersecurity Reality CheckTraditional corporate methods for preventing cyberattacks (hacking, phishing, ransomware, etc.) are not working and corporations are spending millions. Leading companies are taking a different approach toward threat prevention by focusing on the people side of the equation.  IT strategist Peter Purcell shares how corporations are taking proactive measures toward successfully preventing cyberattacks by focusing on people, not technology.2017-10-1036 minJargone PodcastJargone PodcastGet IT Right—Inaugural EpisodeYou can’t run a business without information technology (IT), yet most business owners maintain a traditional approach to IT because they don’t know their options. Businesses have an opportunity to recapture lost revenue and improve productivity by getting IT right. Small business owner and IT strategist Peter Purcell shares how small and medium-sized business owners can eliminate the traditional support model and solve computer problems.2017-10-1052 min