Shows
UXLx TalksFrom Design Thinking to Creative Confidence with Tom KelleyIndividuals and organizations all over the world are experimenting with design thinking as a methodology for helping them create innovative user experiences. In this presentation, IDEO Partner Tom Kelley will describe the opportunity to go beyond understanding the toolset of design thinking and embrace a mindset of creative confidence. Drawing on his research from the New York Times bestseller this topic, Tom will highlight strategies for nurturing continuous innovation, such as:
Practicing curiosity and careful observation
Painting a picture of the world with your idea in it
Daring to offer fewer features but more si...2024-12-1215 min
UXLx TalksThe Only One of Your Kind in the Room with Farai MadzimaWe are solving the challenges of building and maintaining diverse teams. Slowly. As a result we find people from minority groups being the only ones of their kind in a team, project, or company. For some this is an opportunity to stand out and excel. Yet for others, particularly from under-represented minorities, it is a position of vulnerability. Being "one of a kind" stops them from bringing their whole authentic selves to work. "I'm the only ______ person here, if I say it, they won't understand." "If I say the wrong thing will they think it's because I'm a ______ person." "The...2024-12-1232 min
UXLx TalksEscaping the Stagnation Sandpit with Kate RutterFor a business to thrive, it must find and retain strong UX talent that creates customer-centered products and services. Most professionals don't have time to continually expand their knowledge of new technologies and tools, but their work relies on this currency. How can we stay up-to-date in a world constantly in flux? This talk explores techniques to build a culture of continuous learning in the workplace for new and seasoned professionals who want to stay current on emerging tools and avoid stagnation. Learn techniques that UX teams can use to be agile and resilient in the face of e...2024-12-1245 min
UXLx TalksTaking "Participatory" Seriously with Marc RettigIn the world and work of "social design," participatory methods and strategic approaches have been deepening and maturing. Since all work is social to some degree, our teams and organizations can learn from those approaches. How do we listen to the system that surrounds our work? How can we craft invitations that bring people together as co-creators? What does it look like to involve the people who will "live the change" as full participants in the creative process? Through examples, method snapshots, and long-term cases, this talk offers a glimpse into the methods of participatory emergence.2024-12-1226 min
UXLx TalksNext-Gen Empathy in the Age of Automation with Pamela PavliscakIs technology killing empathy? Studies suggest that empathy is on the wane and technology might be partly to blame. From self-care to selfies, fail videos to filter bubbles, existential loneliness to righteous outrage, we are confronting the possibility that human-centered practice hasn't created human-centered technology.As if we needed more proof, technologists are now trying to solve the "empathy problem" with emotional AI, VR, and chatbots. One thing is clear, empathy is more than a step in the design process or a new feature to add on. In this talk, we'll consider what it might mean to design...2024-12-1233 min
UXLx TalksPeace is Waged with Sticky Notes with Jim KalbachCan design have a greater impact beyond commercial settings? That's what Jim Kalbach, author of Mapping Experiences, pondered when a global counter-terrorism organization approached him to facilitate a workshop in Abu Dhabi. Earlier this year, Jim applied mapping techniques to help understand the experience of former violent extremists.In this talk, Jim will discuss the details of his inspiring project and reflect on some of the experiences he had working with ex-hate group members. He'll then show his approach in applying principles of experience mapping and design thinking techniques to a non-commercial setting. In the end, our skills...2024-12-1235 min
UXLx TalksMaking Magic with Cross-Disciplinary Collaboration with Becki HydeTechnology moves fast. To keep up, we must be flexible and collaborative. While specialization is valuable for perfecting your craft, magic happens when cross-disciplinary teams come together to solve problems. In this session, Becki Hyde shows how product designers, software engineers and product managers can work closely together to deliver human-centered software in a world of ambiguity. Learn how the three disciplines can learn from one another, contribute to each others' work and grow their careers all at the same time.2024-12-1219 min
UXLx TalksSystems of Systems: How Many One-Sources-of-Truth are Enough? with Nathan CurtisAs large organizations embed design systems, they'll often find they have multiple systems. A search for the "one source of truth" collides with another truth: change and coordination across business units is hard, alignment is costly and effortful, and sometimes there's good reasons for having many systems loosely coupled. In this conversation, we'll explore the nature of systems of systems, tiered for participation at many levels across an organization.2024-12-1233 min
UXLx TalksUsing Embodied Cognition to Create Novel Interaction Design Patterns with Jessica OutlawEmbodied cognition is the study of how a person's physical body can play a role in the cognitive processing of information. For example, scientists have found that humans perform better on memory tasks when we offload storage to our bodies and our environments. Now, as Virtual and Augmented Reality technology becomes increasing common, there are new possibilities for designers to apply years of research on embodied cognition. Come learn how immersive technology allows for real-time feedback based on how the user is moving and where their gaze is directed. And how you can create novel interaction design patterns that imp...2024-12-1229 min
UXLx TalksThe Future of Design: Computation and Complexity with Stephen AndersonWe need a new kind of designer, focused on problems of scale and the algorithms that can help - or exacerbate - matters. Historically, designers have improved the world through the thoughtful design of products and experiences. But these delightful moments mean little if we fail to design for the complex, dynamic, and increasingly tech-driven systems in which we now live. As designers, we need to start seeing ourselves as change agents. What new skills are required to design in this future?2024-12-1243 min
UXLx TalksThe Dance of The Possible with Scott BerkunIn our jobs and our design projects we work with ideas all day long - but what do we really know about how ideas work? This entertaining and provocative talk will teach you timeless patterns and useful insights pulled from the history of great projects from the past, ones that can help you be more productive and raise the quality of the ideas you work with. From the surprising origins of the Eiffel tower, to insights from Amazon’s predecessor by more than 100 years, when this talk is over you’ll improve your creative and decision making confidence, and reth...2024-12-1256 min
UXLx TalksTalk Design and The Importance of Imaginaries with Dan LocktonHow we think about the world affects what we do. The imaginaries we have—the stories we tell ourselves and each other, the language and framings and metaphors we use, the associations and mental imagery that come to mind when we think about concepts—make a difference to the way we approach the issues that affect us, from the personal decisions of everyday life right up to global challenges such as climate change and the rise of extreme populism. "How do we understand?" is becoming increasingly important as we become enmeshed in complex systems of nature, technology and society, from...2024-12-1231 min
UXLx TalksIA Lenses: A New Tool for Designing Digital Structures with Dan Brownt’s been 20+ years since the advent of IA, isn’t it about time we had more tools for our work? Enter IA Lenses, a new tool to help IAs evaluate and interrogate their concepts by looking at them from unique perspectives.
Information architecture remains the hardest part of the design process because it deals with abstractions. Even if you’re designing a navigation system, that part of the UI reveals only a small part of the underlying structure. Since design thrives on critique, and it’s difficult to critique something that’s abstract, designers need better tools for...2024-12-1226 min
UXLx TalksUX In Service by Cyd HarrellSo many designers go into UX to make the world better. While making delightful commercial products can fulfill this ambition, there’s also an important role for UX in the work of public institutions. In this inspiring talk, Cyd will discuss how UX practitioners can partner with public servants to shape institutional experiences that honor people’s time and human dignity. She will talk about the best ways to approach and foster trust with public sector partners new to UX, as well as sharing stories of frustration and success from her 6 years designing with governments. She'll invite all practitioners to m...2024-12-1229 min
UXLx TalksTalk Shaping Behavior, By Design with Chris RisdonTechnology has allowed services to have a more pervasive role in people's lives, influencing their everyday behaviors. And we are swimming in a sea of academic insights on how people make decisions and what levers influence their behavior. But what does it mean to apply these insights practically in the design of our products and services? How do we leverage new behavior change methods into our existing design workflow? How can we understand and harness machine learning and agentive technology for positive behavior change? Whether prompting a single action, or designing a whole behavior change system, what are the...2024-12-1243 min
UXLx TalksTalk The Values are the Experience with Kim GoodwinWhen you think of an organization with a terrible user experience, what comes to mind? Is it their inconsistent styling and awkward onboarding? Or is it their terrible customer support, buggy software, and conflicted revenue model? We claim the grandiose label of “user experience” designers, but most of what makes a user experience good or bad has nothing to do with pixels, content, or CSS. It may not even be about the workflow. In reality, the experience is created by hundreds or thousands of employees who decide where to invest, what to measure, and what the business policies are. As d...2024-12-1231 min
UXLx TalksSpeaking CEO: Business Fluency For Designers with Jess McMullinThe UXLX audience knows the power and the barriers of language—speaking the same language as someone else provides a deep and meaningful connection. It lets you build empathy, share insights, and collaborate productively.Designers need to understand the language of business for the same reasons—we need to learn to speak CEO to be our most effective. Successful designs live in the real world of business, organizational politics, and executives who approve your budget. Business fluency helps you navigate that world to build business empathy and be a more effective advocate for better experiences.This talk will...2024-12-1229 min
UXLx TalksTalk From UX Strategy to Digital Transformation with Jaime LevyUX strategy is the intersection of UX design and business strategy. It’s a series of techniques that help product makers and stakeholders to derisk their product vision before it is released into the marketplace. But what of you aren’t working for some hip tech company but instead at a traditional enterprise with legacy systems, outdated processes and a siloed corporate structure? Using a healthcare industry business case, Jaime will walk us through how she applied digital transformation strategy to drive innovative software development and an organizational culture shift to support it.2024-12-1231 min
UXLx TalksAugmented Reality – Wait, What? (Or, Pokémon Gone) with Boon SheridanJuly 6th, 2016 Pokémon Go launches and no one knows what’s about to happen. Weeks later people are swarming over fences, fields, and across cities trying to catch ‘em all. The game heralds the public introduction of augmented reality. The promise of AR seemed endless. A year and a half later, Pokémon Go is still around but it’s lost the luster it once had. Even more, augmented reality has lost steam. What happened to the promise of AR? Let’s look at what we thought AR was going to be, and where it’s gone since that fateful...2024-12-1235 min
UXLx TalksConfusion, Stupidity and Shame with Richard BanfieldYour project just failed. Well congratulations. If you're not stumbling and messing up from time to time you're not learning. Doing things that make us embarrassed and expose our fallibility can be the best lessons for all of us. If you allow them, these moments of failure and vulnerability are a portal to new knowledge. In this talk we'll look at how teams can use failure to increase their personal and collective emotional intelligence and business.2024-12-1239 min
UXLx TalksThis Is the Way the World Ends with Brenda LaurelScience is a dialogue with nature. In the United States as well as in much of Europe, science has lost value in the public mind in recent years. Climate change denial is a leading force in this shift. In past years I have been extremely hopeful that humanity would engage in slowing or stopping climate change.But many of our efforts have been thwarted, not only by the growth of nationalism, but also by the relentless erosion of our relationship with nature.Our situation now requires deeper engagement by activists, progressives, scientists and designers. This talk will...2024-12-1250 min
UXLx TalksDesigning our Futures with Erik DahlDesign is increasingly gaining influence in the companies we work in and the world at large, which means our actions as designers have an increasing influence on shaping the world around us. All of our individual choices, collectively form our manufactured world. Do you know where the choices you are making are leading, not just on the scale of your project, but on a larger scale? Are you making choices that matter or choices that lead to desirable outcomes? Are you designing mindfully for our larger collective futures or are you just “checking a box” or blindly chasing the lates...2024-12-1231 min
UXLx TalksThud: Why it’s not failure you should be afraid of with Jeff Patton“Thud” is the sound a bowling ball makes when dropped onto damp earth. But it’s also the sound that most of our software makes when it hits the market. We’re great at celebrating our wild successes, and finding people to blame for catastrophic failures. This talk is about how we spend most of our work trying to figure out which we have on our hands: a success or a failure. Jeff will share stories of how we use discovery work to identify when we’ve got a “thud” on our hands. And, how the hardest thing to do is recogniz...2024-12-1240 min
UXLx TalksAnticipatory design & the invisible interface with Sarah DoodyTechnology is inundating us with access to more information than ever before. We face decision fatigue on a daily basis and we have to consider, how is all this information benefiting our lives. To deal with this overwhelm, we see a lot of products giving users more control. Users are given all the information and can filter and sort it to suit them best. However, this creates a lot of work for users. To minimize this burden on users, we’re seeing more products try and anticipate what users want to see and sometimes automatically make decisions on the...2024-12-1232 min
UXLx TalksSex, Drugs and Infinite Scroll with Richard BanfieldExperience designers, product makers and marketers could be blamed for being master manipulators. After all, the digital products they create are so much part of our lives they often end up going to bed with us at night and are the first things we wake up with. In this talk, we'll explore how your biology predicts which products will be successful at engaging us and why we should avoid the dark arts of making our work addictive. By the end of the talk you'll know how and why your physiology interacts with digital products and what how you can...2024-12-1234 min
UXLx TalksArticulating Design Decisions with Tom GreeverEvery designer has had to justify their designs to a non-designer, yet most lack the ability to convince people they’re right. The ability to effectively articulate your decisions is critical to the success of a project, because the most articulate person usually wins.In this session, you’ll learn practical tips for talking about your designs to executives, managers, developers, and other designers with the goal of winning them over and creating the best user experience.2024-12-1234 min
UXLx TalksDesign for Bad with Katy Mogal and Michael WinnickAs designers, we optimize for the happy path. The applicant gets the job. The girl gets the boy. The service works flawlessly. But of course in many product experiences, the typical path is not necessarily a happy one: bad things happen. We are left-swiped. We fail to get off the couch. We send cover letters and applications into the silent void. These moments can leave us with unhappy users who may choose not to stick around for more frustration and rejection.
As product leaders, Facebook's Katy Mogal and dscout’s Michael Winnick both influence product experiences that ris...2024-12-1230 min
UXLx TalksLearning to See with Oliver ReichensteinLearning to design is, first of all, learning to see. Designers see more, and more precisely. This is a blessing and a curse — once we have learned to see design, both good and bad, we cannot un-see. The downside is that the more you learn to see, the more you lose your “common” eye, the eye you design for. This can be frustrating for us designers when we work for a customer with a bad eye and strong opinions. But this is no justification for designer arrogance or eye-rolling. Part of our job is to make the invisible visible, to cle...2024-12-1126 min
UXLx TalksBig Data UX with Aarron WalterBig data is helping many industries discover new insights creating smarter companies, and now it’s empowering UX practitioners to see patterns in mountains of data. Customer feedback, trends in support issues, analytics, usability test notes, customer interview transcripts, tweets, blog comments and more can be connected and searched to find serious flaws in designs or inform the next design.
Research has always been a core part of the UX workflow, but after a study ends, the wisdom gained often slips into a quiet corner of a computer to gather dust and never be seen again. By cen...2024-12-1134 min
UXLx TalksDesigning for Delight: How to create products people love with Giles ColborneWhat is it that delights users? And how can you measure the return on investment of creating interfaces that make users smile? I’ve interviewed experts and users and come up with some surprising findings that will help you plan and design better user experiences and focus your attention where its really needed.2024-12-1122 min
UXLx TalksThe Mobile Content Mandate with Karen McGraneYou don’t get to decide which device people use to access your content: they do. By 2015, more people will access the internet via mobile devices than on traditional computers. In the US today, nearly one-third of people who browse the internet on their mobile phone say that’s the only way they go online—in many countries, those numbers are even higher. It’s time to stop avoiding the issue by saying “no one will ever want to do that on mobile.” Chances are, someone already wants to. In this session, Karen will discuss why you need to deliver cont...2024-12-1132 min
UXLx TalksMicrointeractions: Design with Details with Dan Saffer“The details are not the details. They make the design.” — Charles Eames
The difference between a good product and a great one are its details: the microinteractions that make up the small moments inside and around features. How do you turn on mute on your phone? How do you know you have a new email message? How can you change a setting? All these little moments–which are typically not on any feature list and often ignored–can change a product from one that is tolerated to one that’s beloved. This talk provides a new way of thinking...2024-12-1134 min
UXLx TalksBeyond Usable: Mapping Emotion to Experience with Kelly GotoAddiction or devotion? The complexity of our relationships between connected experiences, devices and people is increasing. Design ethnographer Kelly Goto presents underlying emotional indicators that reveal surprising attachments to brands, products, services and devices. Gain insight into the future of UX and understand the importance of designing user experiences that map to people‛s real needs and desires — the unconscious side of the user experience.2024-12-1132 min
UXLx TalksA Means to An End with Jon KolkoOur material is less then 25 years old. HTML was invented in 1990, and most of us have enjoyed building with it since. Many of us actually helped invent it, or parts of it: the HTML specification, advancements in client-side scripting, new device platforms, new possibilities. We have an intimacy with the material, in the same way that a potter knows her clay. This technology – this powerful force, this beautiful material – can be aimed and directed. But where shall we direct it, and to what end? In this talk, Jon Kolko introduces design-led Social Entrepreneurship as the profession for directing and huma...2024-12-1131 min
UXLx TalksDesigning for connected homes with Claire Rowland“Siri, did I leave the oven on?”
The idea of the connected home has been around for 40 years or more, but has never taken off as a mass market proposition. But this is changing. Mainstream retailers are starting to bringing out connected home hardware and services to help consumers understand and control their energy use and heating, secure their homes, know who’s in and out, be alerted to any emergencies and generally feel reassured that everything’s OK at home. It will soon be normal to turn lights and appliances on and off from your smartphone, and set y...2024-12-1129 min
UXLx TalksUbiquitous Computing and the Emerging Digital Eco-System with Bill BuxtonIn 1991 Mark Weiser published what is now a classic paper, The Computer for the 21st Century. In it, he laid the foundation for what has become known as Ubiquitous Computing, or UbiComp. Ironically, by having the word "Computer" in the singular, the title of his paper is at odds with the content, since the whole point is that we will not have just one or two computers; rather we will have hundreds, and deal with hundreds or thousands of others as we go about our day-to-day lives. Furthermore, despite such large numbers, our interactions with these devices will be...2024-12-1155 min
UXLx TalksLean UX: Getting Out of the Deliverables Business with Jeff GothelfDesigners have long relied on heavy documentation to communicate their vision for products and experiences. As technology has evolved to offer more complex and intricate interactions, the deliverables we've been creating have followed suit. Ultimately though, these deliverables have come to serve as bottlenecks to the creation process and as the beginning of the negotiation process with our team mates -- a starting point for conversation on what could get built and launched.
Lean UX aims to open up the user experience design process with a collaborative approach that involves the entire team. It's a hypothesis-based design...2024-12-1133 min
UXLx TalksThe Long Neck Versus the Long Tail with Gerry McGovernWhy the tiny tasks in the Long Tail get in the way of the top tasks of the Long Neck—and what to do about it. All websites are made up of a series of customer tasks. Some—the top tasks—are much more important than others—the tiny tasks. Unfortunately, many organizations spend more of their time on the tiny tasks than on the top tasks. This talk will give you a way to prove that the top tasks are where the majority of the focus and attention should be.2024-12-1126 min
UXLx TalksThe Mobile Frontier with Rachel HinmanMobile user experience is a new frontier. Untethered from a keyboard and mouse, this rich design space is lush with opportunity to invent new and more human ways for people to interact with information. Invention requires casting off many anchors and conventions inherited from the last 50 years of computer science and traditional design and jumping head first into a new and unfamiliar design space.
In this talk, Rachel will provide:
Insight into how designers and UX professionals can navigate the unfamiliar and fast-changing mobile landscape with grace and solid thinking.
In-depth information on advanced mobile design...2024-12-1131 min
UXLx TalksDesign for Engagement with Jesse James GarrettWhether you design websites or shopping malls, hospitals or mobile phones, you're designing for people, and people want to be engaged by the products and services in their lives. But human engagement comes in many different forms, and traditional design practices don't say much about creating engagement. As design evolves toward delivering integrated experiences across media, designers need ways to understand modes of engagement and mechanisms for creating it. In this presentation, Jesse James Garrett looks at ways the designers of all kinds of products and services can maximize the human engagement of their work.2024-12-1128 min
UXLx TalksJourney mapping as insight tool: a healthcare case study with Kim GoodwinIf you want a team to see the world through users' eyes, there's nothing quite as powerful as involving them in ethnographic field studies. However, teams can still struggle with translating their field experience into product features and design decisions. Journey maps help teams structure and share field data, identify opportunities, and determine what kinds of tools and information to offer and when.
The talk is illustrated with field data and a map of the patient journey through serious illness, based on recent work with PatientsLikeMe.com.2024-12-1129 min
UXLx TalksRefined Design: Thinking Beyond the Device with Derek FeatherstoneResponsive Web Design is just one of the tools we use to create better designs. In this session, we'll explore what "better" design is, and apply that in new ways as we craft interactions between people and web sites and applications.
In this talk, Derek looks at content, context and design, bringing them together in ways that show us what we can do to create truly responsive sites that meet the needs of the people using them, when they're using them, and how they're using them. When we're thinking beyond the device, we need to start with...2024-12-1132 min
UXLx TalksMicrocopy: How to write small, deadly copy for all occasions by Joshua PorterThe difference between a happy user and a confused one is small…many times our success using software hinges on the smallest of interactions. In this talk Joshua Porter will discuss microcopy, or the tiny bits of copy that helps users in times of need. Examples include reminding people to use the right email address, informing them that their credit card is not needed, or that they don't have to create an account to continue. In many ways an interface is made up of many of these bits of copy…here's how to write it well and make users conf...2024-12-1130 min
UXLx TalksDiscover and act on insights about people with Steve PortigalSome of the most effective ways of understanding what customers want or need – going out and talking to them – are surprisingly indirect. Insights produced by these methods impact two facets of innovation: first as information that informs the development of new products and services, and second as catalysts for internal change. Steve discusses methods for exploring both solutions and needs and explores how an understanding of culture (yours and your customers) can drive design and innovation.2024-12-1132 min
UXLx TalksThe Architecture of Understanding with Peter MorvillePeter Morville's User Experience Honeycomb, one of the most popular visuals in our discipline, encourages us to go beyond usability by creating products and services that are also useful, desirable, findable, accessible, and credible.
Now, for the first time, Peter explains why we must go further by creating "architectures of understanding" -- and why designing for insight and inspiration is in the best interests of our firms, our users, and ourselves.2024-12-1133 min
UXLx TalksLiving with Complexity with Don NormanComplexity is not only good, it is essential. Our lives are complex as are the activities we do. Our tools must match the activities. People think they want simplicity, but they are wrong, as evidenced by the fact that when offered the choice between a very simple product and one with more features, they opt for the feature-laden one. We don't want simplicity: we want understanding. Complex things can be made understandable: that is the role of good design. One solution is modularity, which is why we have so many different kitchen utensils. Which is why owing a portable...2024-12-111h 14
UXLx TalksSquandering the Cognitive Surplus with Christopher FaheyClay Shirky coined the phrase "cognitive surplus" to describe humanity's untapped mental energy, energy being put to spectacular and beneficial use in collaborate efforts like Wikipedia. User experience designers are rapidly learning how to tap into this surplus through social and psychological insights into human behavior, inviting users to channel their intellectual energies into technologically-mediated interactions that people find emotionally rewarding and deeply compelling.
But where is the line between compelling interaction and compulsive behavior? With so much enthusiasm about "gamification", game mechanics, and behavior change, and with millions of people tagging other people's content and checking...2024-12-1136 min
UXLx TalksCage Match: Mobile Web vs. Native App with Josh ClarkGet ready to rumble with this mobile battle royale: native app vs mobile web. Your referee Josh Clark pits the polish of native apps versus the accessibility of the web to help you choose the right platform for your app and audience. It's a decision that hinges not only on tech specs or audience reach, but also on subtle cultural differences, user needs, and audience personalities. (Hold onto your seats, folks, the winner of this prize fight may surprise you.)2024-12-1145 min
UXLx TalksContent/Communication with Kristina HalvorsonThe way we talk about our content has significant impact on the way we treat it within our organizations… and, therefore, the quality of the content we produce.
How can we make the shift from treating content as a commodity to valuing it as a business asset? With a little storytelling and the help of a few powerful metaphors, you can begin to turn the tides.2024-12-1139 min
UXLx TalksCritical Thinking Skills for UX Designers (or Anyone, Really!) with Stephen AndersonLove creative problem solving, but need something more practical— something specific to User Experience? Stephen P. Anderson will share with you the exercises he uses to solve the REAL problems.
You'll flex your critical thinking muscle through a series of jump starter activities. Even better, attendees may be encouraged to participate, if not embarrass themselves in front of a room full of their peers as they challenge themselves to see past the first, obvious—and often incorrect—answers, and start to flip problems on their heads to see solutions from a different view.2024-12-1137 min
UXLx TalksThe Cross-Channel Experience with Nick FinkNo matter how many departments your organization has, to your customers, it's all the same business. They expect a cohesive experience across all touch-points with your company, regardless of whether it's related to advertising, customer service, social presence, or the actual product or service you provide. The satisfaction of your customers, and thereby the success of your organization, depends in no small part on your ability to create a cohesive and consistently high-quality cross-channel experience.
Some examples of disjointed cross-channel experiences are:
The customer has to inform the customer service representative of what the website says...2024-12-1140 min
UXLx TalksPlayful Design with Christian CrumlishThese days everybody talks about game mechanics, badges, points, and leaderboards, but less attention is paid to the role of play in digital experiences. After childhood, play rarely "just happens," but you can design for it.
Taking ideas from game design, musical instrument design, and play-acting techniques including improv and bodystorming, Christian will address the role of play in digital experiences and how our designs can foster and encourage play rather than squeeze all the joy out of life one pixel at a time.
In game design, you create an arena for play. You establish b...2024-12-1138 min
UXLx TalksOn Not Declaring Victory: Going Beyond User Research with Louis RosenfeldAs user research becomes firmly established in organizations around the world, it's tempting to congratulate ourselves and retreat to our shiny new labs. But our work is nowhere near complete. As currently practiced, user research remains narrow in focus, often limited to the qualitative methods that reflect our own educational biases, and the tools that fit within our own comfort zones.
Other research practices, such as web analytics, business analytics, and market research, are equally powerful ways of learning about users' wants and needs. More importantly, they're often complementary with what we do. When our organizations combine m...2024-12-1136 min
UXLx TalksThe Dawning of the Age of Experience with Jared SpoolExperience design is no longer a nice-to-have luxury of a few organizations with tons of money and exceptional visionary management. It’s become commonplace for organizations that build products and web sites. Experience Design is a centerpiece of boardroom discussions and quickly becoming a key performance indicator for many businesses.
However, you can’t just hire a couple of “experience designers” and tell them, "Go do that voodoo that you do so well." Today’s business environment forces us to build multi-disciplinary teams, compiling a diverse group of skills and experiences to handle the many facets of the techni...2024-12-1146 min
UXLx TalksDesigning for User Performance and User Success with Larry ConstantineAs designers, we want to be successful, yet in the passionate pursuit of creating compelling and engaging experiences, it can be easy to forget the importance of promoting the success of those who use our products and services. We can lose sight of what is most important to understand about our users if we are to serve them better. Don Norman expressed it most succinctly and controversially, saying, “Focus upon humans detracts from support for the activities themselves.” Designing for user performance is about enhancing the success of users in performing those activities and achieving those purposes that make the...2024-12-1146 min
UXLx TalksNeuro Web Design: What makes them click? with Susan WeinschenkWe think that people are logical and rational, and that their decisions are made by careful thinking. But the reality is that the actions that people take at websites – whether they decide to register, buy, or take the action we would like them to take -- are made in a largely unconscious way. Although some decisions might come from the rational part of the brain, many decisions and actions are based on emotion, and many are based on automatic triggers that people react to from something at the website.2024-12-1136 min
UXLx TalksKiller content or content that kills? with Eric ReissThanks to CMS, it’s easy to fill a web page with dynamic content. Web 2.0 techniques and technologies make it easy for users to add their own contributions. And graphic designers are constantly seeking new ways to differentiate their work. Yet the noisier our pages get, the more difficult it can be to spot the important information. Worse still, if the information surrounding the core content is irrelevant to the mission of the page and/or the goals of the user, inclusion may actually kill the user experience and undermine the business goals of the site owner. This presentation se...2024-12-1143 min
UXLx TalksThe Lazy Person’s Guide to a Better World with Steve KrugYou’ve done your usability testing, you've gotten your results: now what?
Two years ago, Steve gave a talk about the benefits of doing the as little as possible when fixing usability problems you discover in your designs.
Now--after struggling for months to write about this topic in his new book-- he finally knows what he wanted to say.2024-12-1132 min
UXLx TalksFirst Person User Interfaces with Luke WroblewskiFirst person interfaces allow people to interact with the real world as they are currently experiencing it. These applications layer information on top of people's immediate view of the world and turn the objects and people around them into interactive elements. First person interfaces enable people to interact with the real world through a set of "always on" sensors. Simply place a computing device in a specific location, near a specific object or person, and automatically get relevant output based on who you are, where you are, and who or what is near you.
As interface design...2024-12-1140 min
UXLx TalksDesign Games with Donna SpencerWould you like your design team to collaborate better? Are you looking to gather more valuable insights from your focus groups and interviews?
Design games are a fun, technology-neutral way of gathering design insights for your projects. In this presentation, I will show you how to take advantage of design games in many situations, with all types of people, including:
Freelisting, modified card sorting and scavenger hunts: To learn about your users language and categories
Design the Home page and Divide-the-Dollar: To identify and prioritise functions and features
Reverse-it and Idea cards: To break a creative...2024-12-1134 min
UXLx TalksDesigning for (and with) New Technologies with Dan SafferNew technologies, whether they are fancy, high-concept gestural interfaces or something as behind-the-scenes as a new algorithm, require some extra care when they're first being utilized in a new product. This care extends not only in the design process, but also to its introduction and explanation to users. This talk will cover, via case studies from Kicker Studio, what pitfalls to look out for, as well as what opportunities exist in introducing a new technology. We'll discuss how to design so that Raymond Loewy's MAYA (Most Advanced, Yet Acceptable) principle is put to its best use.2024-12-1134 min
UXLx TalksDesigning with Lenses: Lessons from Other Design Crafts with Bill ScottIn any field of design, designers can enhance their craft by studying the work of others. Through the careful exercise of breaking down real-world solutions into their underlying principles and patterns, previous lessons can be applied to new sets of problems we encounter. Designing for web interfaces is no different. By necessity we are constantly searching for inspiration and practical guidance in solving the problems we face as designers each day. A powerful approach is to capture these lessons into “design lenses”. A design lens allows you to view the user experience through the eyes of a single design prin...2024-12-1131 min
UXLx TalksUpgrade your Mandate with Peter MerholzUser experience practice focuses on interactive screen-based experiences, typically the Web and increasingly mobile. However, the bulk of our customers' lives are away from these screens. As businesses try to embrace the totality of a customer's experience, crossing channels and coordinating touchpoints, they run up against the limits of their organizational structures and processes. In this talk, Peter will reveal the symptoms of a broken organization, and offer measures you can take to make your business truly customer-centered.2024-12-1140 min
UXLx TalksDesign in Crisis with Robert FabricantWhat can UX designers learn from the world's greatest experiment in behavior change?
Over the last ten years, UX designers have increasingly embraced the notion that we are in the “behavior change business”. This shift in emphasis, while not universal, is a reflection of a few historic forces, the first being the shift in design away from a focus on the artifacts that we produce towards the broader shifts and changes that those artifacts inspire in the world. The second being the infusion of digital intelligence into so many physical experience and hence the increased ability to shap...2024-12-1043 min
UXLx TalksPrioritizing UX Content Work with Torrey PodmajerskyNow that our organizations believe that UX writing matters, there’s too much work to do! Use the Eisenhower Matrix to sort common UX content tasks by importance and urgency, and allow the business to recognize the pain that happens when there aren’t enough content people. Good news: Our organizations have started to realize the powerful impact UX writers can make to meet our organizations’ goals! The bad news, unfortunately, is that there aren’t enough of us. UX writers are asked to fix existing experiences, design new features, write emergency error messages, consult on brand frameworks, unveil th...2024-12-1020 min
UXLx TalksStrategies for Conversational Product Experiences with Phillip HunterOver the long-term, conversation-driven products are on a trajectory to be more disruptive than mobile products, in ways both good and perhaps not so good. Conversation is a key marker of how we identify humanness, and technology is beginning to be capable of mimicking it. For our part as designers, how do the product approaches need to evolve and guide the innovations we need? Phillip will break down the anatomies of conversational products and interfaces - outlining the design opportunities we have and how to aim for success that includes both people and business.2024-12-1032 min
UXLx TalksRemote Discovery with Adam PolanskyDiscovery is one of the most critical points at the beginning of any project especially when the stakeholders and the project team don’t know each other. Discovery not only yields the information that will inform the rest of a project, it’s a time to start building relationships and trust among team members. We relied on exercises that invited collaboration using low-tech, face to face methods. Discovery could include meals or drinks together later. The success of discovery was due in-part to the human interactions that take place in person.For me, everything changed in a day. On t...2024-12-1024 min
UXLx TalksNobody Knows What's Going On with Scott SullivanResearch is the most important part of Human-centered Design, it's also the most difficult part. What makes it difficult, is also what makes it valuable; we're dumb humans, and we make decisions for very weird reasons, and we have no idea why we make very weird decisions. Figuring out these odd and mysterious motivations is what makes experience design work or not work.In this talk, we'll look at many examples of teasing out weird motivations, look at specific tools to help us, and go through a step-by-step process to conduct research that actually explains why people do...2024-12-1028 min
UXLx TalksGrowing Your Design Practice with Martina Hodges-SchellYou're growing a design team and facing challenges of scale and focus. You're not alone.For many design leaders, the shift from craft to team is fraught with mistakes and challenges. Learn from Martina's experience growing a design practice from the first hire in Europe to leading a global design practice of over 100.2024-12-1030 min
UXLx TalksTalk Designing Teamwork with Alison CowardEffective collaboration remains a challenge for many. How can we make the most of the collective expertise in a team, whilst ensuring that each person can work in a way that enables them to do their best work?This talk shares both practice-based and research-backed insights on characteristics of high-performing teams, principles for designing an effective team culture and how to create good team habits that stick.2024-12-1033 min
UXLx TalksTalk Strategy and the Design of Services with Majid IqbalTalkStrategy and the Design of Services
Strategic design is the process of translating game-changing decisions into clear, concise, and complete instructions for execution: the who, why, how, what, when and where of operations. Encoding them into the designs of systems and services allows us to “take more risk while avoiding it.” Having it both ways requires dexterity in switching between the abstract and the concrete. It requires thinking and tooling that is at once simple and sophisticated, advanced and primitive. This talk gives two examples of strategic design in practice: within a government agency and a maj...2024-12-1033 min
UXLx TalksTalk How to… end with Joe MacleodDesigning and delivering great closure experiences for products and business
Face it, all your projects are going to die and you haven’t even designed the end. In a world that is flooded with new apps, services, and products can we really assume that our product won’t be killed off in the evolutionary cycle of the ‘next big thing’? While we blindly focus on creating a user experience for on-boarding and usage we overlook the off-boarding.Improving the design of endings promises enormous opportunities. Endings improve the accuracy of deleting, reclaiming or removing materials. They raise br...2024-12-1029 min
UXLx TalksUser Onboarding for the Long Run with Krystal HigginsIt’s tempting to create one-size-fits-all onboarding experiences, constrained to a new user’s first day with your product, but onboarding can serve a much broader purpose. Products are constantly evolving. People are constantly learning. And everyone learns at different speeds. In this session, Krystal will share how good new-user experiences can be effective throughout the entire customer journey. You’ll see why it’s important to design guidance that addresses a range of product and user situations, and how onboarding makes sense as part of a longer-term approach to in-product education.2024-12-1034 min
UXLx TalksThe Future of Feeling (after a Global Pandemic) with Pamela PavliscakClosing Keynote of UXLx Masters in 2021, with Pamela Pavliscak.2024-12-0939 min
UXLx TalksTomorrow's Architects with Peter MorvilleOpening Keynote at UXLx Masters in 2021 with Peter Morville.2024-12-0927 min
UXLx TalksActivating Change Through Disruptive Design with Leyla AcarogluDesign is one of the most powerful social influencers we have in shaping the world, so how can we use design to create a future that works better for all of us? Shifting from linear to circular systems requires a shift in mindset, development of creative tools and the adoption of systemic approaches to how design influences society and the environment.2024-12-0945 min
UXLx TalksOur Digital Future will be Just Fine with Annalisa Nash FernandezDisinformation, data bias, dopamine addiction. Is our digital transformation going dystopian? Or has social media simply unmasked society?Socrates claimed that the printing press was killing words and true understanding, and society now faces a similar debate over ideas and information on digital platforms. Explore technology’s positive impacts in lowering barriers to access and uniting the marginalized. Tackle myths about misinformation and language decay. On the technological horizon, Web3 and decentralization open the path to an inclusive digital future.2024-12-0930 min
UXLx TalksIncomplete by Design with Matt LeMaySharing work with your cross-functional colleagues can be a source of major stress and anxiety. How are people who can't do your work supposed to understand your work? What if they think you're bad at your job? Or, even worse, what if they ask you to make changes that are ill-advised or impossible?In this talk, product leader and author Matt LeMay proposes a powerful yet counterintuitive approach: if you want to collaborate more effectively with your colleagues, show them things that are intentionally unimpressive, unfinished, and incomplete by design. This simple approach can dramatically improve team alignment...2024-12-0925 min
UXLx TalksA Designer's Guide to Life-and-Death Decisions with Katie SwindlerStress changes the human brain, enhancing some abilities and degrading others. In some of the most dangerous industries, creators of life-saving products have discovered how to leverage brain science and smart design to harness good instincts while reducing panic and aggression. They use human-centered design to help their users land airplanes, avoid car crashes, resuscitate heart attack victims, and escape burning buildings. Apply their techniques to your work in any field to create clear, intuitive experiences that effectively guide the behavior of your users, no matter their state of mind.Key takeaways:
Learn the secrets of designing...2024-12-0930 min
UXLx TalksDear User, Let's Be Friends with Scott KubieOne of the best books on user experience design is Dale Carnegie’s 1936 How to Win Friends and Influence People. No, really. This classic manual on human relations is more relevant than ever as human-computer interaction increasingly mimics human-to-human interaction. (Consider: conversational design, chatbots, voice interfaces, AI assistants, etc.)In this session, you'll learn how to craft friendlier, more humane experiences by applying Carnegie’s “Nine Golden Principles to Become a Friendlier Person” to the design of digital things. Each principle is illustrated with examples of good and (hilariously) bad practices. If your app or site knows how to smile...2024-12-0931 min
UXLx TalksBuilding High-Performing Design Programs with Wendy JohanssonDesigners are in-demand more than ever and we need to be creative in how we solve our hiring challenges. Learn how Wendy built entry level design programs with Amazon's UX Apprenticeship, Publicis' Early Careers, and at early stage startups – and how you can build the next generation of design talent at your company.2024-12-0935 min
UXLx TalksWhat Product? or... Manage What, Exactly? with Christian CrumlishAs the second year of the pandemic began, Christian Crumlish started working with the Office of Innovation in the State of California's Government Operations agency as a product manager on the state's Covid response website (COVID19.CA.GOV). Today, more than one year later, Christian is now lead PM for the state's Covid site, along with Cannabis.ca.gov, digital.ca.gov, and upcoming projects.Meanwhile, he is still trying to figure out how "product mindset" maps to public-sector work, or even whether it should at all. His goal is to start a larger conversation here about how...2024-12-0928 min
UXLx TalksThe Stories We Tell with Bernadette IrizarryThe stories we tell the world about our products and services are polished and clear. We invest in these stories, hire shiny agencies and experts to craft compelling messages to inspire our audiences to respond as we hope. The results are undeniable—higher sales, greater connection, better success—so why are the stories we tell each other internally so lousy? Why aren’t we investing time and effort into our own stories, so our communications to our colleagues sing, our ideas land, our pitches hit.In this talk, I will share how to harness the power of storytelling to com...2024-12-0926 min
UXLx TalksBuilding a Personal Knowledge Garden with Jorge ArangoNotes extend our minds. They offload our memories and allow us to think through complex issues.People have amplified their cognition using notes for a long time. But something is new: the hyperlink. Mindfully linked notes create networks that extend our minds in powerful new ways.This presentation offers an overview of current note-taking practices and technologies and shows how a bit of information architecture can help you think more effectively.2024-12-0932 min
UXLx TalksFlourishing in A Hybrid Work World with Natalie NixonWhat exactly does "working in the office" mean in a pandemic reality world? There are lots of opportunities to reframe collaboration, teaming and leadership to yield the best innovation and meaningful work. The place to start is by applying Natalie Nixon's 3i Creativity™ framework: inquiry, improvisation and intuition. In this talk, Natalie shares examples and tactical methods to boost emerging critical skills in our new working world of blurred boundaries and ubiquitous technology.2024-12-0938 min
UXLx TalksBecoming a Changemaker by Leading with Design with Maria GiudiceDesign leaders have evolved from being responsible for executing design concepts to having a crucial role in driving change across organizations. This is welcome progress, but with greater responsibility comes new challenges, especially when it comes to championing change in organizations likely to resist it.As design-driven changemakers have risen in the ranks of business, they’ve “learned on the job,” experiencing both setbacks and victories. We captured many of these learnings by interviewing over 40 design leaders and incorporating their shared wisdom in our book, Changemakers: How Leaders Can Design Change in an Insanely Complex World. Whether these leader...2024-12-0944 min
UXLx TalksDesign Success in Turbulent, Ambiguous Spaces with Chris AvoreDesign teams and organizations are confronting rarely-seen degrees of turbulence, unpredictability, ambiguity, and complexity today. Generational trends and macro-economic forces are creating a pressure-cooker for business and design leaders where every decision can seemingly save or sink the company. But there are techniques and approaches design leaders can deploy consistently with their business, product, and engineering partners, and within their design teams, that can improve your odds for success. This talk will explore those approaches by examining the role of how systems thinking prepares us for designing in complex spaces, and how experimentation gives us a path forward w...2024-12-0926 min
UXLx TalksUntold AI with Chris NoesselMost people know about AI through movies and TV shows. This one has an unblinking, red eye. That one crushes human skulls under its metal—and humanoid—foot. But how does the AI seen on screen match up with the science of AI? How does what you’ve seen color the way you think about it? How optimistic you are? What you think should be done, and how you would vote on AI policy?Join Chris Noessel, keeper of scifiinterfaces.com, as he explains what screen AI aligns with the science, what is pure fiction, and what we should...2024-12-0919 min
UXLx TalksHumans and AI Systems with Carol SmithAI-enabled systems that are responsible and human-centered, will be powerful partners to humans in the very near future. UX research (UXR) is necessary to create systems that people are willing to be responsible for. This talk describes the UXR skills and methods that are needed for proper data identification and preparation, bias identification, prevention of harm, human-machine interaction design and prototyping, and the critical oversight activities needed for dynamic AI systems to continue to be effective.These UXR skills and methods support creation of AI-enabled systems that responsibly augment human abilities. AI-enabled systems that provide appropriate evidence of...2024-12-0928 min
UXLx TalksStrategic Impact with Nathan ShedroffNew tools can help you be more strategic about the impact your can make in your career, projects, and organizations. Nearly everyone wants to make a positive contribution to the world but traditional UX tools haven’t made this particularly easy nor empowered UX professionals to participate at a strategic level.I’ll explain some of the new tools that can help you leverage your skills to accomplish not only your team and company’s goals, but your own, as well—however you define that.2024-12-0933 min
UXLx TalksPreventing Digital Harm in Online Spaces with Noreen WhyselYou’ve been there before. You thought you could trust someone with a secret. You thought it would be safe, but now somehow everyone seems to know. Or maybe they didn’t share it, but the way they used it felt manipulative. Doesn’t feel fair. But now that it’s out there, do you even have control anymore?Ok. Now imagine that person was your supermarket.Or your bank. Or your boss.In this talk, Noreen Whysel will discuss a framework for evaluating the relationship that digital technologies have with consumers and the digital harms and dark pat...2024-12-0933 min
UXLx TalksExpanding your Design Lens with Systems Thinking with Sheryl CababaDesigners have been sensing a mismatch between their tools and methods and the needs of a world that operates at scale. This mismatch often results in unintended consequences, as well as potentially harmful outcomes. To mitigate, designers need to take on a systems thinking mindset. I'll introduce you to why this is important, and how design thinking and systems thinking can work hand in hand.2024-12-0933 min
UXLx TalksActivity-Based Research Interactions with Meena KothandaramanHere is a scenario - does this resonate?You conduct data gathering in a research study. As the researcher, you place heavy emphasis on how to ask the “right question”. Even after careful scrutiny of your questions, in your interactions with participants, you get shallow answers. This results in lots of chatter afterward about the participant being “good” or “bad”.Let’s think about the details here.Do you really ever deliver the question *exactly* as it is written? When was the last time you spoke about a topic that you don’t think about all the time, for on...2024-12-0924 min
UXLx TalksDesign System Culture with Ben CallahanIf you feel like you’re swimming upstream with your design system, it’s likely the result of a cultural problem—not a technical one. It may be time for you to look at your design system from a different perspective.In this session, Ben Callahan will show you how design systems and company culture are inextricably linked. We'll examine how a deeper understanding of each is necessary to get you where you want to go, including:
An exploration of four types of organizational culture
An understanding of design systems as a bonafide subculture within an organization
A disc...2024-12-0929 min
UXLx TalksCreative Boot Camp with Stefan Mumaws user experience a creative expression? We typically think of creativity as an external force that we don’t control or an artistic talent that we don’t have. The reality is that creativity is a procedural, programmable characteristic of problem solving. Which makes creativity a skill, one we not only practice daily in UX, but one we can improve. And Creative Boot Camp author Stefan Mumaw is going to prove it to you. He’ll not only show you what makes us all creative and what simple changes in our processes can have the greatest effect, he’ll run you...2024-12-0940 min
UXLx TalksInnovating with Accessibility with Charlie TriplettHere's the deal: Average ideas for average people wins the race to be… average. Innovation isn't magic; it's predictable and repeatable if you know where to find it. Treating accessibility as an extreme use case (not an edge case) generates new valuable products — both digital and physical. We'll see how accessible first design is not just the right approach for innovative UX outcomes— it's the smartest.2024-12-0623 min
UX Podcast#47 James & Per say goodbye to UXLx 2013That’s it. it’s all over. Time to board the aeroplane and head back to Stockholm. It’s been a fun and intensive 3 days of conferencing, including 6 podcasts recorded on location. In this final show from UXLx we chat a bit about the conference day yesterday and also look back on the conference as a...2013-05-1800 min
UX PodcastEpisode 17: James and Per wrap up #UXLx 2012Three jam-packed days of UXLx have whizzed by. 4 workshops, 4 lightning events, 10 conference talks, fair few glasses of wine and beer, an incredible number of conversations with a whole load of really smart people. In this 6th and last podcast from Lisbon at UXLx we give you a quick roundup of our favourite...2012-05-1900 min
UX PodcastEpisode 12: James and Per conquer Garageband at UXLxThis week we are recording from UXLx in Lisbon Portugal. We are planning to record a number of podcasts and cover both the workshops on Wednesday and Thursday and then the conference day on Friday. Episode 12 comes from James and Per’s hotel room at the Trip Oriente. We had quite a fight with Garageband...2012-05-1500 min
UXLx: User Experience LisbonUXLx 2011 HighlightsUXLx Video Pass gives you access to the videos from all the keynotes that took place on May 13 2011.
You'll get to watch more than 6 hours of videos with 9 indudstry-leading speakers: Louis Rosenfeld, Christian Crumlish, Nick Finck, Stephen Anderson, Kristina Halvorson, Josh Clark, Christopher Fahey, Dario Buzzini and Don Norman.
The videos were filmed with a multi-camera setup and have integrated slides.
Get your video pass now at:
http://www.ux-lx.com/registration.html
Animations: ActiveMedia
Registration System: CoreFactor
Editing: Raio Filmes (Mário Lopes)
Music: M-Pex (M...2011-06-0100 min