Shows
Extraordinary Pursuits by BIP VenturesThe Current and Future State of AI with Mark Buffington of BIP CapitalThe final episode of the Extraordinary Pursuits podcast from BIP Ventures is a special year-end and look-forward discussion with a recognized and respected authority in the innovation economy.
Mark Buffington is the CEO of BIP Capital and Managing Partner of BIP Ventures. A seasoned investor who has endured the launches of disruptive technologies since the start of the Internet era, Mark has written a sweeping look at the transformative impact of AI. In this conversation with host Rachelle Kuramoto, Mark offers his informed perspective on the topic, offering detailed, objective insights into how AI is shaping private ca...
2024-12-1228 min
CSM Practice - The Customer Success PodcastThe Customer ONBOARDING Maturity ModelSend us a textHow does your customer onboarding phase compare against other companies? This podcast episode introduces a Customer Onboarding Maturity Model to help you figure that out in minutes!Among the most important aspects of the Customer Success journey is onboarding. As such, companies should place a significant effort in ensuring the customer onboarding is aligned with best-in-class practices. The Customer Onboarding Maturity model, developed by Rocketlane, is designed to help companies assess their current state of the onboarding process against best practices and highlight areas to improve on. In this...
2023-01-2012 min
As The World ChurnsCustomer Success and Sales: How to align for the best outcomeJoin guest Markus Rentsch to learn how to handle the sales to CS and handoff and make sure you're delivering quick wins for your customers. Reducing churn early on is the name of the game.
2022-02-2117 min
SowGrow Marketing CouncilEmail Marketing Tips, Sales Forecasting, Brand Strategy, Social Media and more.In this February 2022 episode of the SowGrow Marketing Council Podcast, experts discuss strategies for email marketing, sales forecasting, brand management, communications, social media marketing, and more.
Experts include: Stephanie Richards, SowGrow PR, Scott Siegel, Beacon Sales Advisors, Yanna-Torry Aspraki, Pleased to Mail You, Justin Rubner, UserIQ, Bryan Bebout, id8, Kimberly Lawson-Petty, Cindy Miller Communications, Joel Alpert, MarketPower, Sarah Stewart, SowGrow PR, Howard Flint, Ghost Partner, and more.
2022-02-1849 minAs The World ChurnsWe’re not support! Getting everyone aligned around CS as a strategic functionJoin Mike Cardona on this week's episode of As The World Churns as we discuss the difference between customer success and support.
2022-02-1514 minAs The World ChurnsWe’re growing - now what? Ways CS teams can accommodate more customersJoin Founder, CEO and Leadership Coach from 30 Day Leadership, Nils Vinje. We're talking all things scaling.
2022-02-0819 minAs The World ChurnsAll about value: Moving CSMs from pitching features to selling solutionsGuest panelist Brian Nicholls joins host Justin Rubner to discuss what he's learned from his time at UserIQ and leading a customer success team.
2022-01-3118 minAs The World ChurnsMaking renewals simple: How analytics and reporting can help seal the dealJoin CS expert Guy Rahamim for a discussion about all things analytics and how it leads to renewals.
2022-01-2519 minAs The World ChurnsAdvanced customer psych: Identifying personality archetypes to achieve successJoin Jan Young, customer success consultant, Top 100 SuccessHACKER CS strategist, founding member of CS Insider and board member for Gain Grow Retain as she discusses the best-suited personalities for customer success.
2022-01-1319 minAs The World ChurnsFrom bugs to bad UX: How to CSM when your product sucksJoin special guest Jared Orr, Senior CSM, top 100 SuccessHACKER CS Strategist and host of the Founders and Mentors Podcast as he talks about facing product issues head on with your customer.
2022-01-1317 minAs The World ChurnsI didn’t see that coming: Red flags to look for in your next CS job interviewJoin Erika Villarreal, Senior CSM, Top 100 SuccessHACKER CS Strategist and personal brand advocate as she discusses what to keep an eye out for during your next job interview.
2022-01-1319 minSowGrow Marketing CouncilConsumer behavior, email open rates, promotions, brand positioning and more.In this June 2021 episode of the SowGrow Marketing Council Podcast, experts discuss trends in consumer behavior, email deliverability changes that will impact open rates, employee engagement resources, sales compensation plans, how to ensure you get your promotional products on time, including product and service analysis in brand positioning, becoming a featured columnist and more.
Experts include: Kriston Sellier, id8, Stephanie Richards, SowGrow PR, Yanna-Torrey Aspraki, Pleased to Mail You, Scott Siegel, Beacon Sales Advisors, Justin Rubner, UserIQ, Stephanie Phillips, Geiger, and Joel Alpert, MarketPower.
Learn more about the SowGrow Marketing Council on our website.
2021-07-201h 00
CMO InsightsNicole Wojno, CMO at UNserIQ.In this episode of CMO Insights, Jeff Pedowitz sits down with Nicole Wojno, CMO at UserIQ.talks about:
The difference between being customer focused and customer service oriented
Finding strength in a focused, diverse team
Building a robust MarTech stack that helps Marketing and Sales align
Connect with Jeff on LinkedIn - https://www.linkedin.com/in/jeffpedowitz/Learn more about The Pedowitz Group https://www.pedowitzgroup.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
2020-09-2214 min
The GTMnow Podcast100. Succeeding as the First Marketing Hire w/ Nicole Wojno SmithThis week on the Sales Hacker podcast, we speak with Nicole Wojno Smith, the VP of Marketing at Tackle.io. Nicole is the VP of Marketing at Tackle.io, a company that helps ISVs sell their software through the cloud marketplaces. Prior to Tackle, Nicole was the CMO at UserIQ, where she built the marketing department from scratch. She has 15 years of experience in building brands, implementing inbound marketing programs, and championing team and revenue growth. She also founded and leads the Atlanta Chapter of Revenue Collective.The GTMnow Podcast The GTMnow...
2020-03-1147 min
The Sales Hacker Podcast100. Succeeding as the First Marketing Hire w/ Nicole Wojno SmithThis week on the Sales Hacker podcast, we speak with Nicole Wojno Smith, the VP of Marketing at Tackle.io. Nicole is the VP of Marketing at Tackle.io, a company that helps ISVs sell their software through the cloud marketplaces. Prior to Tackle, Nicole was the CMO at UserIQ, where she built the marketing department from scratch. She has 15 years of experience in building brands, implementing inbound marketing programs, and championing team and revenue growth. She also founded and leads the Atlanta Chapter of Revenue Collective.
2020-03-1147 minThe Sales Hacker Podcast100. Succeeding as the First Marketing Hire w/ Nicole Wojno SmithThis week on the Sales Hacker podcast, we speak with Nicole Wojno Smith, the VP of Marketing at Tackle.io. Nicole is the VP of Marketing at Tackle.io, a company that helps ISVs sell their software through the cloud marketplaces. Prior to Tackle, Nicole was the CMO at UserIQ, where she built the marketing department from scratch. She has 15 years of experience in building brands, implementing inbound marketing programs, and championing team and revenue growth. She also founded and leads the Atlanta Chapter of Revenue Collective.
2020-03-1147 min
The Sales Hacker Podcast100. Succeeding as the First Marketing Hire w/ Nicole Wojno SmithThis week on the Sales Hacker podcast, we speak with Nicole Wojno Smith, the VP of Marketing at Tackle.io. Nicole is the VP of Marketing at Tackle.io, a company that helps ISVs sell their software through the cloud marketplaces. Prior to Tackle, Nicole was the CMO at UserIQ, where she built the marketing department from scratch. She has 15 years of experience in building brands, implementing inbound marketing programs, and championing team and revenue growth. She also founded and leads the Atlanta Chapter of Revenue Collective.
2020-03-1042 min
The Jasons take on...Guest: Lawton UrsreyThe Jasons... welcome special guest, Lawton Ursrey, VP of Customer Success at UserIQ. Lawton shares his experiences running a customer success team and maturing the delivery of great customer success services.
Learn about User IQ: https://useriq.com/
Learn more about Tri Tuns: https://trituns.com/
Learn more about The Jasons Take On, including catching replays and registering for upcoming episodes: https://thejasonstakeon.com/
2019-08-2633 min
The B2B Sales Show13: How to Sell to the Elusive CMO w/ Nicole SmithAccording to a recent HubSpot report, more than 40% of salespeople say that prospecting is the most challenging part of the entire sales process. Getting through to the C-suite in particular is harder than it’s been for years. In this episode Nicole Smith, CMO at UserIQ, gives some revealing insight into what CMOs expect from sales reps who are trying to win a piece of their marketing budgets—and what gets them to open an email or schedule a meeting amidst their insanely overflowing schedules.
2019-07-2426 min
The B2B Sales Show13: How to Sell to the Elusive CMO w/ Nicole SmithAccording to a recent HubSpot report, more than 40% of salespeople say that prospecting is the most challenging part of the entire sales process. Getting through to the C-suite in particular is harder than it’s been for years. In this episode Nicole Smith, CMO at UserIQ, gives some revealing insight into what CMOs expect from sales reps who are trying to win a piece of their marketing budgets—and what gets them to open an email or schedule a meeting amidst their insanely overflowing schedules.
2019-07-2426 min
Helping Sells RadioEpisode 39: Rachel Orston of UserIQ Just Hired a Customer Growth Architect and You Should TooOn this episode of Helping Sells Radio, Rachel Orston, CEO of UserIQ talks about a new role she has hired called customer growth architect. She explains that even though a customer architect is about customers success, it is not a customer success role. We found this interesting and dug into the purpose of this role and how it will be measured....right down to the metrics. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com
2017-05-1023 min