Shows
All Clear - A Firefighter Health & Wellness PodcastBehind The Sirens With VFIS & Matt NolinIn this episode of All Clear we learn about the new series Behind the Sirens, hosted by the VFIS of North Carolina, we dive deep into key issues in fire and emergency services, focusing on leadership, risk management, and the evolving dynamics within the industry. Join Travis and guest Matt Nolan as they discuss the mission and initiatives of VFIS, including the North Carolina Firefighter Cancer Program and upcoming podcast episodes. Whether you're a seasoned professional or new to the field, gain valuable insights and learn about the resources available to help you lead, protect, and serve with confidence.2025-05-0918 min
Don't Risk It! PodcastFirst Responder Vehicle ControlsAs first responder vehicles become more prevalent on our roads, incidents and collisions with these units are on the rise. Join Mike Baker and Dave Bradley of VFIS Client Risk Solutions as we discuss effective controls and best practices for safely operating these vital units.2025-04-2911 minDon't Risk It! PodcastNFPA 1582 PhysicalsThe NFPA 1582 standard offers essential guidance for fire departments aiming to create tailored occupational medical programs that address the unique risks of firefighting. In this episode, members of VFIS Client Risk Solutions talk about the benefits of comprehensive medical assessments and discuss practical alternatives for agencies facing budget constraints.2025-04-1508 minDon't Risk It! PodcastCelebrating 100 Meaningful Conversations (Bonus Episode)We just released our 100th episode of the VFIS Don’t Risk It! podcast—and wanted to let you know that we’re truly honored that this platform gives us the opportunity to share meaningful conversations about the fire and EMS industry, safety best practices, industry news and more. You’ve downloaded 19,000 episodes—and listened to our discussions for over 285,000 hours—and we cannot thank you enough for taking the time to listen, learn and prioritize the safety of your team. Whether you’re new to our podcast community or already have your notifications for new episodes turn...2025-04-0813 minDon't Risk It! Podcast5 Common ESO Risks Worth Noting - 100th Episode!From ongoing driver training to fidelity practices, in our 100th episode, the VFIS Client Risk Solutions team shares the 5 most-common recommendations that we make during our on-site risk assessments of emergency service organizations (ESOs). Join us next week for a very special celebration of our 100th episode anniversary, where we reflect on the journey of the Don’t Risk It! podcast so far. 2025-04-0122 minDon't Risk It! PodcastVFIS Underwriting Process with VFIS Underwriting and Chris RodgersIn this episode we hear from members of VFIS Underwriting regarding the VFIS underwriting process and what they look for in a quality account.2025-03-1812 minDon't Risk It! PodcastVFIS University Updates with Rick Gurba and Chris RodgersIt isn’t easy to get everyone together for training classes on a regular basis. In this episode, Rick Gurba, Director of VFIS Education and Training, gives us an update on enhancements to the VFISu platform, including the new Instructor Portal, which allows agencies to distribute training content effectively without members having to attend the class in person.2025-03-0408 minDon't Risk It! PodcastHighways with Limited Access with Chris Rodgers and Jake HooverTurnarounds, exit ramps, crossovers – when responding to a highway incident, there’s always potential for something to go wrong. In this episode, Jake Hoover from VFIS Education and Training discusses some best practices for responding to scenes on highways with limited access.2025-02-1811 minDon't Risk It! PodcastRecordkeeping Best Practices with Mike Baker and Scott HarkinsThe records you keep, or don’t keep, paint a picture of your Emergency Service organization. In this episode, Mike Baker and Scott Harkins of VFIS Client Risk Solutions discuss the importance of recordkeeping, including what records to save and how to maintain them.2025-01-2112 minDon't Risk It! PodcastCyber Security with Chris Rodgers and Shawn Nelson - ENCORE The Don't Risk It podcast team is taking a well-deserved break this winter, but we will be back in January with new episodes. In the meantime, we are revisiting a few episodes that focus on critical issues emergency responders face in their day-to-day duties. From one-off phishing emails to sophisticated cyber schemes, cybercriminal techniques continue to advance. Shawn Nelson, Chief Information Security Officer at Glatfelter Insurance Group, provides some best practices to help Emergency Service Organizations prevent cybersecurity-related incidents and protect the valuable personal information they collect. Additional Resource VFIS University offers cyber...2024-11-2613 minDon't Risk It! PodcastEVDT Program Update with Chris Rodgers and Dave Michaels Driving is a common and sometimes overlooked risk faced by first responders daily. Despite all the training in the fire service, when it comes to driver training, there is more work to be done. Dave Michaels, Executive VP of VFIS Education, Training and Consulting, talks about updates to the new VFIS Emergency Vehicle Driver Training (EVDT) Program, which are based on the latest standards and most recent statistics available.2024-11-1209 minDon't Risk It! PodcastCrew Resource Management with Chris Rodgers and Woody Sullivan Crew Resource Management (CRM) is a set of training procedures for use in environments where human error can have devastating effects. Woody Sullivan from VFIS Education Training and Consulting talks about CRM and how to adopt these principles for the fire service2024-10-2925 minDon't Risk It! PodcastFleet Maintenance with Chris Rodgers, Bryan Duquin & Blair TyndallFrom aerials to tires, a comprehensive fleet maintenance program serves to protect the organization’s most valuable assets. In this episode, Blair Tyndall from VFIS Client Risk Solutions and Emergency Services Specialist Bryan Duquin discuss fleet maintenance best practices – what to include and why. 2024-08-0615 minDon't Risk It! PodcastPatient Handling with Chris Rodgers, Mike Baker and Dave Bradley of Client Risk Solutions & Paul Bachtel of VFIS ClaimsForty-four percent of the professional liability claims experienced by VFIS are attributed to patient handling. Mike Baker and Dave Bradley of Client Risk Solutions join Paul Bachtel of VFIS Claims to talk about trends in patient handling claims and provide key insights and suggestions to help emergency service organizations mitigate this exposure.2024-07-2314 minDon't Risk It! PodcastPatient Care Reporting: Quality Assurance Program with Chris Rodgers, Jake Hover & Nichole Dugan In this episode, Jake Hoover and Nicole Dugan from VFIS’ Education, Training & Consulting (ETC) department discuss quality assurance (QA) in the emergency services and provide some suggestions for assessing a quality assurance program to help ensure it enhances efficiencies, improves proficiencies and supports continuous improvement.2024-07-0909 minDon't Risk It! PodcastIncident Documentation with Chris Rodgers and Tracie Young-BrungardDocumentation helps minimize the impacts of an incident on the responder. It also helps identify risks and implement change to reduce those risks in the future. In this episode, we talk with Bryan Duquin of VFIS and Tracie Young-Brungard of the PA State Fire Commissioner’s Office about the importance of incident documentation for Fire and EMS.2024-06-2511 minDon't Risk It! PodcastIncident Investigation with Chris Rodgers, Blair Tyndall and Bryan DuquinWhat’s the big picture? All incidents should be investigated to identify trends and benchmark information, find a root cause and build an educational model for the organization. Find out more about incident investigation best practices in this episode with Blair Tyndall and Bryan Duquin of VFIS Client Risk Solutions.2024-06-1113 minDon't Risk It! PodcastNew Insights on Agreed Value with Scott Cain and Joe Giorgi.How do you put a price on your fire apparatus? In this episode, VFIS Regional VP of Sales, Joe Giorgi, and Sales Executive Scott Cain provide an overview of the agreed value concept and discuss updates to the VFIS policy. What is agreed value? (glatfelters.com)2024-05-1410 minDon't Risk It! PodcastTelling the Patient Refusal Story with Paul Bachtel, Mike Baker and Dave BradleyWhether it’s a public assist call or a police response call, emergency service leadership and providers should be concerned about their patient refusal process. In this episode, Paul Bachtel of VFIS Claims joins Mike Baker and Dave Bradley of Client Risk Solutions to discuss patient refusals, including trends and best practices for patient refusal procedures.2024-04-3012 minDon't Risk It! PodcastCyber Security with Chris Rodgers and Shawn NelsonFrom one-off phishing emails to sophisticated cyber schemes, cybercriminal techniques continue to advance. Shawn Nelson, Chief Information Security Officer at Glatfelter Insurance Group, provides some best practices to help Emergency Service Organizations prevent cybersecurity-related incidents and protect the valuable personal information they collect. Additional Resource VFIS University offers cyber training courses to active clients.2024-02-2013 minDon't Risk It! PodcastFire VAP with Chief Nick PerkinsAs part of their work to reduce preventable firefighter death and injury, the National Fallen Firefighters Foundation has developed the Fire Vulnerability Assessment Program (VAP). In this episode, Fire Chief Nick Perkins from Travis County Emergency Services District #2, provides an overview of the VAP process and explains how your organization can use this assessment to help your department’s risk reduction strategies.2024-01-2318 minDon't Risk It! PodcastBody Cameras in EMS with Tim HearnBody cameras are being used more frequently in the emergency medical services to help with incident management and to ensure the responder behaves and is treated appropriately. In this episode, we are joined by Tim Hearn from Fort Smith EMS (Fort Smith, AR) to talk about body cameras in EMS, why and how his agency implemented this type of program, and the policy they adopted.2024-01-0924 minDon't Risk It! PodcastNon Members in Department Apparatus - ENCOREThe Don't Risk It podcast team is taking a well-deserved break this winter, but we will be back in January with new episodes. In the meantime, we are revisiting a few episodes that focus on critical issues emergency responders face in their day-to-day duties. Whether Santa is riding in the hose bed for the holidays, or a citizen or non-member is riding along for clinical experience, when non-members ride in department apparatus, it can take the driver’s attention off the road. When a driver is distracted from safe vehicle operation, the risk of injury or damage in...2023-12-1210 minDon't Risk It! PodcastWinter Weather Prep - ENCOREThe Don't Risk It podcast team is taking a well-deserved break this winter but we will be back in January with new episodes. In the meantime, we are revisiting a few episodes that focus on critical issues emergency responders face in their day-to-day. Be ahead of the game when preparing your property for seasonal changes in temperature. In this roundtable discussion with members of the Client Risk Solutions team, we talk about some best practices for winterizing stations and support facilities, as well as things to inspect after a major storm. Visit https://www.vfis.com/Property-Management f...2023-11-2808 minDon't Risk It! PodcastHistory of VFIS with Randy HessVFIS Risk Control’s expertise and commitment to safety have not only saved countless lives but also improved the overall effectiveness of emergency service providers across the country. In this episode, we talk with Randy Hess, former Director of VFIS Risk Control, about the historical impact of Client Risk Solutions on Emergency Services.2023-11-1419 minDon't Risk It! PodcastEmergency Vehicle Response with VFIS Client Risk SolutionsFrom intersection best practices to smart use of privately-owned vehicles, it’s important that every vehicle operator understands what is expected from management. In this episode, members of the VFIS Client Risk Solutions team discuss the importance of having written policies and procedures in place and offer some best practices for developing emergency response guidelines for your ESO.2023-10-3119 minDon't Risk It! PodcastModified Response with VFIS Client Risk SolutionsLights and Sirens response increases the chances of an emergency vehicle crash by 50% and almost triples the chances of a crash during a patient transport. It’s critical to think about how you’re responding to the event you’re dispatched for. In this episode with members of the VFIS Client Risk Solutions team, we discuss modified response and the use of lights and sirens in your organization.2023-10-1713 minDon't Risk It! PodcastRollover Prevention with VFIS Client Risk SolutionsIn addition to significant injury or death, rollover accidents leave the ESO without a vehicle, facing costly repairs and long turnaround times for a replacement. In this episode with members of the VFIS team, we discuss the significance of rollover prevention and some best practices for driver training and policy development.2023-10-0314 minDon't Risk It! PodcastRecruitment and Retention with Tracie Young-BrungardTo maintain the viability of volunteer fire and emergency services there is a definite need to recruit and retain volunteers. Tracie Young-Brungard BS, EMTP, RRC, Recruitment & Retention Administrator for the Pennsylvania Office of the State Fire Commissioner joins the discussion on retention and recruitment of personnel in emergency services, offering suggestions on recruiting and retaining members and providing some supportive legislative materials.2023-09-1911 minDon't Risk It! PodcastNon-Members in Department ApparatusWhether Santa is riding in the hose bed for the holidays, or a citizen or non-member is riding along for clinical experience, when non-members ride in department apparatus, it can take the driver’s attention off the road. When a driver is distracted from safe vehicle operation, the risk of injury or damage increases. In this episode, members of the VFIS team discuss important considerations for allowing non-ESO members to ride in department vehicles.2023-09-0510 minDon't Risk It! PodcastPeer Support with Bryan Duquin and Chaplain Jimmy Fannin Peer support has been shown to help recognize and reduce presentations of incident stress and pre-PTSD and can be a beneficial route to help first responders avoid PTSD. VFIS’ Bryan Duquin and Chief Chaplain Jimmy Fannin of Chaplains Corps of Lancaster County join the program to offer suggestions for providing peer support to ESO members2023-08-2219 minDon't Risk It! PodcastGrounding Best Practices with Chris Rodgers and Tom LaBargeA good grounding system is designed to keep electrical surges out of your building. A better system also has a failsafe for electricity to bounce out if it does get in. What grounding system do you have in place? Chances are, it’s obsolete, even if it has been maintained. In this episode, Tom LaBarge from GroundLinx Technologies, LLC provides some education and best practices when it comes to lightning protection and grounding for emergency service facilities. 2023-08-0832 min
All Clear - A Firefighter Health & Wellness PodcastSAFRE 2023 and #ACBWant to be a part of a secret society exclusive to the brave? We're revealing our secret All Clear Battalion, only at the South Atlantic Fire Rescue Expo on August 11th and 12th. Here is your golden chance to engage in a round table discussion about cancer in the fire service, sponsored by VFIS insurance. Our dear friend, Dr. Tom White, a renowned expert in the field, will be presenting an informative class on the impact of cancer on firefighters. Make sure you're there to collect your limited edition helmet sticker and become part of the All Clear Battalion!2023-08-0711 minDon't Risk It! PodcastHose Securement with VFIS Client Risk SolutionsUnintentional hose deployment is an embarrassment at best for a fire department but the key concern is for the life and property of others. In this episode, members of the VFIS team discuss the significance of hose securement and provide some best practices to help reduce the exposure. More information regarding this topic can be found in section 15.10 of the NFPA 1901: Standard for Automotive Fire Apparatus (2016).2023-07-2511 minDon't Risk It! PodcastPediatric Injury Prevention with Shannon DePattoIn 2020, gunshot wounds were the leading cause of injury and death to children. In this episode, Trauma Prevention Coordinator Shannon DePatto from Penn State Children’s Hospital talks about the hospital’s efforts to reduce pediatric injuries and trauma, and provides guidance on what emergency service providers need to know about safety when caring for and transporting pediatric patients. 2023-07-1113 minDon't Risk It! PodcastBacking Best Practices with VFIS Client Risk SolutionsBacking into stations or fixed objects is one of the most common types of claims we see in the VFIS program. Having a Backing Policy in place gives members and volunteers an understanding of management’s expectations when it comes to backing. In this conversation with members of the VFIS Client Risk Solutions team, we discuss some best practices to consider when developing a backing policy. 2023-06-2712 minDon't Risk It! PodcastPsychiatric Transport Vehicles with Jerry SchrammAn ambulance and crew performing a long-distance transport of a psychiatric patient may not be the most efficient use of an ESO’s resources. As an alternative, non-emergent psychiatric transport vehicles can be a safe and efficient way to transfer these individuals, requiring lower operating costs and less manpower. In This episode, Deputy Chief Jerry Schramm, B.S, EMT-P, Director of Operations for Lancaster EMS discusses his organization’s integration of these types of mental health vehicles into their fleet.2023-06-1315 minDon't Risk It! PodcastVFIS University with Maria LichtyVFIS University offers quality online education and training courses for emergency responders. In this episode, Maria Lichty, ETC Distance Learning Coordinator, reviews some recent changes to the VFIS University learning management system, including enhancements and new features to come. Learn more at www.vfisu.com.2023-05-3008 minDon't Risk It! PodcastRental Hall AgreementsWhile leasing out apparatus bays, social halls, meeting spaces and pavilions can be a good source of revenue for an Emergency Services Organization, rental exposures, such as alcohol, vandalism, and slips, trips and falls also present some significant liability risks. In this episode, the Client Risk Solutions team discusses rental exposures and agreements and offers suggestions for ESOs considering renting their facilities.2023-05-1614 minDon't Risk It! PodcastElevator Rescue with Sam Clark Elevator rescues are not uncommon occurrences in fire response and can pose significant challenges to rescuers if they have no basic training. In this episode, Sam Clark of Clark Fire and Rescue Training addresses some of the challenges and risks of elevator rescues, from the modernization of elevator technology to deficits in this type of training. Contact Sam at ftig75@gmail.com for more information on Elevator Rescue Training opportunities and additional resources for your ESO.2023-05-0221 minDon't Risk It! PodcastHonoring our LODD Heroes with Troy MarkelEach year, the National Fallen Firefighters Foundation sponsors a national tribute to all firefighters who died in the line of duty during the previous year. Thousands attend the National Fallen Firefighters Memorial Weekend in Emmitsburg, Maryland. Join us for this episode, featuring Foundation Chairman of the Board, Troy Markel, who reflects on what this event means to him and how we can all make a difference in responder safety.2023-04-1808 minDon't Risk It! PodcastChaplains in the Fire Service with Jimmy FanninFirst responders see victims when they’re at their worst and don’t typically know the outcome. Who helps the responder process and manage the emotional trauma they see every day? In this episode, Jimmy Fannin, Emergency Services Chaplain and Chief Chaplain for Chaplains Corp of Lancaster County, talks about managing incident stress to help responders avoid PTSD and some of the hurdles in creating chaplaincy programs within ESOs.2023-04-0418 minDon't Risk It! PodcastAgreed Value with Chris Rodgers and Peter FeidWhat are the different types of physical damage insurance for emergency vehicles? Which may be best suited for your organization? In this episode we are discussing the concept of “Agreed Value” and how it applies to the VFIS client base. Peter Feid, Sales Executive with VFIS, and Mike Baker, Director of Client Risk Solutions for VFIS, join the program to clear up some confusion about this type of coverage, provide a better understanding of the concept and offer suggestions that clients can use as a framework for insuring their apparatuses.2023-03-2121 minDon't Risk It! PodcastParamedicine with Dave Bradley and Blair TyndallCommunity paramedicine is coming back to the forefront as ESOs are seeing the benefits of doing business a different way. In this episode, we talk with Emergency Services Industry Specialist Dave Bradley and Industry Specialist Blair Tyndall of VFIS Client Risk Solutions about community paramedicine and the various models they’ve seen throughout the country. We also touch on some of the challenges of maintaining a successful and ongoing program. 2023-03-0714 minDon't Risk It! PodcastWater Rescue with Todd Stahl and Bryan Duquin Water can be powerful and relentless. Although low in volume, water-related emergencies are high risk. Todd Stahl, President of WhiteCap Rescue Training, joins us along with Bryan Duquin of VFIS to talk about water rescue training and some best practices to help keep rescuers and victims as safe as possible. Don’t underestimate the power of moving water. Responders must continue to train in all conditions, be proficient in swimming skills and be able to save themselves before saving others. 2023-02-2120 minDon't Risk It! PodcastCreative Fundraising and FidelityFundraising events are not just a way to raise money for an emergency services organization. They also provide visibility in the community. Bryan Duquin and Blair Tyndall of VFIS Client Risk Solutions join us to discuss some creative ways organizations can engage in fundraising and some things to consider when your agency chooses to go this route, including fidelity best practices for handling money potentially collected during fundraising events. 2023-02-0710 minDon't Risk It! PodcastChanges in EMSEvolutions in vehicle construction and safety, changes in procedures for PPE, emergency lighting, securing portable equipment and new training needs (to name a few), have altered the landscape of emergency response over the years. In this roundtable discussion, we hear from members of the VFIS Client Risk Solutions team as they reflect on changes They've observed in the industry over the course of their careers.2023-01-2425 minDon't Risk It! PodcastHR Suggestions for ESOs – Chris & Suzanne McConkey/Sara SpanglerWho is responsible for making HR decisions in your organization? In this episode, we talk about the ever-changing field of Human Resources and how it applies to emergency services. Glatfelter’s Suzanne McConkey, Vice President of Human Resources, and Sara Spangler, Manager of Talent Acquisition and Engagement, join us to provide their insight and offer some best practices for organizations who may not have the resources to employ full-time HR personnel.2023-01-1019 minDon't Risk It! PodcastRequirements vs. RecommendationsIntentional or unintentional, wrongdoing or a mistake made within an ESO makes for a bold headline. The vast majority of emergency responders set out to do the right thing; but that doesn’t necessarily mean the same thing as being compliant. In this episode, we’re joined by VFIS Education Specialist Justin Eberly who offers clarification and guidance on operational requirements for emergency services versus recommended best practices.2022-12-2710 minDon't Risk It! PodcastLessons Learned at VFISBe at the top of your game by following your organization’s policies and procedures. Dave Bradley and the VFIS team look back on what they wish they knew when serving as responders — including the importance of having an increased focus on driver training, burnout and fatigue in the workforce, best practices for documentation, developing a strong safety culture and risk resources and training availability.2022-12-1315 minDon't Risk It! PodcastRethinking Volunteer Retention and RecruitmentVolunteer recruitment and retention are among the top issues facing volunteer Fire and EMS organizations. In this episode with Rick Gurba, VFIS Director of Education and Training, we talk about the difference between these two separate functions and discuss a unique way to address these issues within emergency service organizations.2022-11-2911 minDon't Risk It! PodcastRecruitment and Retention Using Social Media“Keep your brand in your voice” as this is the identity of your department. Jenny Bragiel, Communications Specialist with Loudoun County Fire and Rescue., joins us to talk about social media and how to improve your department's brand and digital presence to recruit and retain new members. She walks us through how to leverage social media to reach out to other groups/organizations, build bonds within the community and promote members. Following these key concepts can assist your organization with improving your recruitment and retention campaigns. 2022-11-1527 minDon't Risk It! PodcastIce RescueThere is no such thing as safe ice. Although a low-volume occurrence, water and ice rescue is a high-risk situation and it’s easy for a rescuer to become part of the problem and not the solution. In this episode, we interview Todd Stahl, President and Lead Instructor of WhiteCap Water Rescue, to discuss how to effectively train for these conditions.2022-11-0117 minDon't Risk It! PodcastWinter Weather PrepBe ahead of the game when preparing your property for seasonal changes in temperature. In this roundtable discussion with members of the Client Risk Solutions team, we talk about some best practices for winterizing stations and support facilities, as well as things to inspect after a major storm. Visit https://www.vfis.com/Property-Management for additional resources on this topic.2022-10-1808 minDon't Risk It! PodcastChanges in the Fire ServiceThe Fire Service industry has undergone dramatic changes in the past decade - from training, station design, mental and physical health and wellness of responders, to command structure, accountability and more. In this group discussion with the VFIS team, we take on several topics and industry trends regarding safety and risk reduction. Our hope is to spark ideas of how to positively affect your department. Change is inevitable. Be a leader and catalyst for change within the industry and your department’s culture.2022-10-0423 minDon't Risk It! PodcastRisk Control for Mid-Level Management UpdateIn this episode, we revisit with VFIS Emergency Services Specialist Blair Tyndall and discuss employment practices and the challenges mid-level managers face. Blair has presented the Risk Control for Mid-Level Management program to departments across the country and joins us to share some of the things he’s learned while teaching the course and offer some advice to potentially assist your organization in better preparing these individuals to succeed in their role as a manager. Please reach out to your regional director, insurance agent, or directly to the Client Risk Solutions team at www.vfis.com/client-risk-solutions-team to fin...2022-09-2009 minDon't Risk It! PodcastBeyond the Incident“It’s easy to focus on the negatives of an incident, but the positives are what you continue to build on.” Fire Chief Todd Gauldin with Stokesdale Fire Department in N.C. talks to us about an incident his department experienced, the post-accident investigation process they used, and the lessons they learned. Reach out to Chief Gauldin via the Stokesdale Fire Department website for more details about their Post-Accident Investigation presentation and how you can receive the training.2022-09-0622 minDon't Risk It! PodcastStriking Fixed ObjectsParked vehicles, utility poles, other emergency vehicles, the station itself - striking fixed objects is a common type of loss in fire and EMS services. But, these types of losses are largely avoidable. In this roundtable discussion with members of the VFIS Client Risk Solutions team we discuss this issue and how crews can help reduce the rate of incidents through written response guidelines, training and a positive safety culture.2022-08-2310 minDon't Risk It! PodcastEncore Episode: Fatigue Management Part 2 with Chesterfield Fire & EMSThe Don't Risk It podcast team is taking a well-deserved break this summer, but we will be back soon with new episodes. In the meantime, we are revisiting a few episodes that focus on critical issues emergency responders face in their day-to-day. Fatigue impacts personal health as well as a responder’s ability to perform key functions including patient care, incident command and vehicle operations. In this episode we revisit the discussion of fatigue management in EMS operations with Fire Chief Loy Senter and Battalion Chief Kevin Moran from Chesterfield Fire & EMS. Chief Senter and Chief Moran jo...2022-08-0929 minDon't Risk It! PodcastEncore Episode: Fatigue Management Part 1The Don't Risk It podcast team is taking a well-deserved break this summer, but we will be back soon with new episodes. In the meantime, we are revisiting a few episodes that focus on critical issues emergency responders face in their day-to-day. Fatigue impacts personal health as well as a responder’s ability to perform key functions including patient care, incident command and vehicle operations. Efforts to move to shorter shifts continue to face significant resistance while the number of EMS agencies using 24- and 48-hour shifts continues to rise. Dave Bradley details the potential hazards associated wi...2022-07-2608 minDon't Risk It! PodcastEncore Episode: Incident Stress ManagementThe Don't Risk It podcast team is taking a well-deserved break this summer, but we will be back soon with new episodes. In the meantime, we are revisiting a few episodes that focus on critical issues emergency responders face in their day-to-day. Critical incident stress can have a lasting effect on emergency responders; yet, the stigma surrounding mental illness often interferes with seeking help. Dr. Kathy Jansen discusses potential solutions to help manage traumatic situations when they arise and tools to consider when integrating a critical incident stress management program into your organization. Additional resources...2022-07-1217 minDon't Risk It! PodcastEncore Episode: Sterile Cab Concept in PracticeThe Don't Risk It podcast team is taking a well-deserved break this summer, but we will be back soon with new episodes. In the meantime, we are revisiting a few episodes that focus on critical issues emergency responders face in their day-to-day. Distracted driving is a significant factor in vehicle accidents and emergency services organizations (ESOs) are not immune to these incidents. Historically, emergency vehicles have had a degree of distraction built in by design with two-way radio traffic, sirens, air horns and flashing lights. Blair Tyndall discusses the origin of the sterile cab concept and how...2022-06-2808 minDon't Risk It! PodcastSituational AwarenessSituational awareness is a person's ability to perceive and understand what is happening in the environment around them, while accurately predicting what will happen next - a critical skill for firefighters and emergency responders. Dr. Rich Gasaway is widely considered one of the nation's leading authorities on human error, situational awareness and high-risk decision-making processes. He has also spent over three decades as an emergency responder, and will join us this week to discuss situational awareness and how to better develop this skill.2022-06-1442 minDon't Risk It! PodcastDifferences without DivisionImplicit and explicit biases can greatly impact the culture of an emergency service organization, as well as how responders react to their environments in the field. This week, Director of VFIS Training Programs, Rick Gurba joins the podcast to discuss suggestions on how to manage personal differences while avoiding behaviors that divide personnel within the workplace.2022-05-3120 minDon't Risk It! PodcastCancer in the Fire Service Part 2 - Decontamination with Concord Fire DepartmentFollowing up from our previous episode, we continue our discussion on the prevalence of cancer within the fire service. We welcome Fire Chief Jake Williams, Deputy Fire Marshall Travis McGaha and Training Chief Joshua Simpson from Concord Fire Department of North Carolina and ask them about their decontamination program and procedures.2022-05-1714 minDon't Risk It! PodcastCancer in the Fire Service Part 1Research has shown that firefighters have a higher risk of developing cancer. Why is this happening and how can fire departments help protect their volunteer and career first responders? Keith Brandstedter, President of Glatfelter Specialty Benefits, joins the podcast this week to discuss this important issue firefighters face.2022-05-0314 minDon't Risk It! PodcastWildland Fire PreparationsWildland fires have increased in frequency and intensity in recent years. Taking steps to prepare for these events before they occur can help limit the devastation. Deputy Chief J.R. Fox of Campbell County Fire Department in Wyoming joins the podcast to discuss what his department does to plan and prepare for the wildland fire season. 2022-04-1912 min
Better Every ShiftDr. Bill Jenaway details ERSI’s new nationwide database where first responders can report roadway response struck-by incidentsOn this episode of the Side Alpha Podcast, Dr. Bill Jenaway addresses the epidemic of roadway response struck-by incidents as well as a new nationwide database that allows first responders to voluntarily report such incidents at ReportStruckBy.com.
Dr. Jenaway is the project manager of the Federal Highway Administrationi-Cumberland Valley Volunteer Firemen's Association’s (CVVFA) Emergency Responder Safety Institute (ERSI) Traffic Incident Management Struck-by Reporting Project and an active member of the ESRI team. Jenaway spent over 40 years in the insurance industry, first managing national risk control specialist operations for two major insurance carriers, followed by his ro...2022-04-0635 minDon't Risk It! Podcast911 Center Relationships with ESOs & the PublicCommunication is the most helpful thing an ESO can give to an Emergency Call Center (ECC). As a public safety answering point (PSAP), 911 call centers are a unit of first response, dispatching to multiple ESOs under various sets of operating agreements. Mark J. Boudreaux, Executive Director of Terrebonne Parish Communications District, joins us to talk about 911 centers, their role in emergency response, and how they manage the relationships with the ESOs they dispatch and the communities they serve.2022-04-0516 minDon't Risk It! PodcastSensory Processing Disorder(SPD) and Sensory KitsFirst responders are accustomed to the bright lights and loud noises associated with an emergency scene, but for individuals with Sensory Processing Disorder (SPD), these sights and sounds can be debilitating. Saranika Griffith from Lancaster EMS joins the program to talk about sensory bags, developed in partnership with Schreiber Center for Pediatric Development, and how they can be used by responders to help patients with SPD. 2022-03-2215 minDon't Risk It! PodcastTelemedicine Considerations for ESOsRecent changes in payment policy have driven changes in EMS organizations, allowing for the integration of telemedicine. In this episode, Matt Zavadsky from Medstar in Fort Worth, TX joins us to talk about the rapid expansion of telemedicine in emergency medical services and how his organization has integrated this technology into their response operations, including platform selection, patient criteria and protocols.2022-03-0828 minDon't Risk It! PodcastSafety Culture Revisited - RoundtableStandard Operating Guidelines (SOGs) are the foundation of an ESO’s safety culture. Without them, employees can only guess what leadership expects of them. In this roundtable discussion with members of the VFIS Client Risk Solutions team, we talk about how SOGs play a role in a positive safety culture when it comes to driver selection and training, and why it’s important to have SOGs in front of employees on a routine basis. For more resources and sample SOGs visit https://www.responderhelp.com/safety-culture-roundtable 2022-02-2215 minDon't Risk It! PodcastIntersection SafetyIntersections are responsible for the majority of accidents involving emergency vehicles. This week on the program we discuss best practices when it comes to training, policies and procedures concerning emergency response and intersections. Our guests for this week are Mike Baker, Director of VFIS Client Risk Solutions and Blair Tyndall, Emergency Services Specialist.2022-02-0809 minDon't Risk It! PodcastResponders Struck on the RoadwayRoadside safety starts with education. In this episode, we talk about responders being struck on roadways. Tim Hayes, former medic and CEO of Medic Tim Hayes Ministries, leads us with his inspiring story and powerful message about highway incident response and offers suggestions on how to improve roadside safety through education. Todd Leiss, Traffic Incident Management Coordinator for the Pennsylvania Turnpike, also shares his valuable work to promote stronger safety practices at roadway incidents and talks about some internal challenges often found when educating responders on the importance of scene safety. Find out more about Tim and his work thr...2022-01-2517 minDon't Risk It! PodcastDe-Escalation Strategies for ESOsFirst responders regularly deal with intense and emotional situations where the people they are serving may be angry or in crisis. Law enforcement professional and adjunct professor Ben Iobst joins us to discuss effective techniques for verbal de-escalation and the significance of having an effective psychological and experienced based skillset for responding to others in a crisis situation. Ben Iobst teaches Verbal De-Escalation for First Responders at Northampton Community College. Visit the NCC website at www.northampton.edu for class information and dates. 2022-01-1710 minDon't Risk It! PodcastEncore Episode: Rollover PreventionIt's been one year since the launch of the Don't Risk It! podcast, and to help commemorate this important milestone, we're revisiting some of the most popular and relevant episodes. Emergency service organizations operate a wide range of vehicles in terms of size, weight, and operating abilities. In this discussion with Jackie Ireland of VFIS of NC, we talk about how vehicle dynamics contribute to rollover incidents along with some prevention strategies to help departments reduce this risk.2021-12-2814 minDon't Risk It! PodcastEncore Episode: Driver TrainingIt's been one year since the launch of the Don't Risk It! podcast, and to help commemorate this important milestone, we're revisiting some of the most popular and relevant episodes. Emergency vehicle drivers have in their care, custody and control most of the major assets possessed by an organization: the vehicle, portable equipment and personnel. With so much, literally riding in their hands, all drivers need to be trained to understand the dynamics associated with operating an emergency vehicle. Additionally, all drivers need to have continuing and on-going refresher training to keep their skills sharp. In this...2021-12-1408 minDon't Risk It! PodcastEncore Episode: POV Exposures and ControlsIt's been one year since the launch of the Don't Risk It! podcast, and to help commemorate this important milestone, we're revisiting some of the most popular and relevant episodes. Most volunteer emergency service departments rely heavily on the ability of their members to respond to calls, either to the scene or the station, in their personal vehicles. While this is essential to the organization’s ability to react to emergencies in a timely manner, there are also inherent risks. Blair Tyndall, Industry Specialist with VFIS Client Risk Solutions joins the program to identify these risks and so...2021-11-3008 minDon't Risk It! PodcastValue Added with Dan NaylorDid you know, a large number of Glatfelter associates are actively involved or have previously served in leadership roles in Emergency Service Organizations? This profoundly shapes the organization’s culture and is just one of the unique benefits that comes with a VFIS insurance policy. In this episode, VFIS Sales Regional V.P. Dan Naylor joins us to discuss some of the value-added services VFIS provides that go beyond the financial protections of an insurance policy, including remote training and online content, train-the-trainer courses, field training, risk consultations, SOPs, human resource manuals, cyber health checklists, and more.2021-11-1624 minDon't Risk It! PodcastForming Productive Relationships with the MediaIn today’s society, your reputation can be destroyed at the speed of light. Dave Statter from Statter 911 Communications joins the program to discuss the significance of ESO relationships with the media and the effects of building reputational equity through communication with standard media outlets. For more information from Dave Statter, visit the Statter 911 Communications website at www.statter911.com. 2021-11-0213 minDon't Risk It! PodcastDrones in the Emergency Services with Northwest Fire DistrictThe use of drones, in emergency services imposes the need for ESOs to have a structured UAS program in place; but, what does that look like for the department? In this follow-up conversation about drone use in emergency services, Deputy Chief Scott Hamblen from Northwest Fire District in Tucson, AZ shares details of his agency’s UAS operations, including its flight certification process, SOGs and training.2021-10-1922 minDon't Risk It! PodcastMedical Evaluations for ESOsA responder’s health can impact the safety of other crew members, agency resources, and civilians. Medical evaluations can help ESOs protect their members by intercepting potential health issues and preventing future illness. Scott Cain joins the program to discuss these benefits and others of adopting a medical evaluation program, as well as some key components to include. Additional resources on this topic can be found at ResponderHelp.com and on our website.2021-10-0511 minDon't Risk It! PodcastRollover PreventionEmergency service organizations operate a wide range of vehicles in terms of size, weight, and operating abilities. In this discussion with Jackie Ireland of VFIS of NC, we talk about how vehicle dynamics contribute to rollover incidents along with some prevention strategies to help departments reduce this risk.2021-09-2114 minDon't Risk It! PodcastPortable Equipment Loss ReductionPortable equipment is essential in fire and EMS response but these vital pieces of equipment are often damaged in the course of providing emergency services. In this episode, Chris Bardsley shares some of the trends he’s observed while working in property claims, as well as a first responder and provides some strategies to help protect portable equipment and mitigate potential loss situations.2021-09-0708 minDon't Risk It! PodcastESO Relationships with Government OfficialsAs changes occur within an ESO and in the community, departments may need to make adjustments that often require additional resources or funding. Maintaining a positive working relationship with local government officials helps to ensure the needs of the ESO are met. Jerry Ozog joins the program to discuss how to effectively work with government leaders in support of the ESO’s mission. Additional resources on this topic can be found at ResponderHelp.com and on our website.2021-08-2414 minDon't Risk It! PodcastCulture Change in Emergency ServicesMaintaining a positive culture throughout an ESO must include building a culture of safety within the agency. Rick Edinger joins us to discuss how organizational culture impacts the health and safety of ESO members. We’ll also discuss best practices for steering the culture of your ESO towards a producing a more positive and safer environment. Additional resources on this topic can be found at ResponderHelp.com and on our website.2021-08-1009 minDon't Risk It! PodcastIncident Stress Management with Dr. Kathy JansenCritical incident stress can have a lasting effect on emergency responders; yet, the stigma surrounding mental illness often interferes with seeking help. Dr. Kathy Jansen discusses potential solutions to help manage traumatic situations when they arise and tools to consider when integrating a critical incident stress management program into your organization. Additional resources on this topic can be found at ResponderHelp.com and on our website. Download the Risk Bulletin: https://hubs.la/H0TTsmh02021-07-2717 minDon't Risk It! PodcastResponderHelp.comResponderHelp.com is a valuable resource for emergency personnel, developed and administered by VFIS and offering content sourced from a broad variety of industry specialists. The website offers a robust variety of safety-related resources in response to the needs and questions of emergency responders everywhere. ETC Technical Writer and Site Administrator Rick Gurba talks with us about some of the site's features and the sign up process.2021-07-1305 minDon't Risk It! PodcastPatient Handling for Emergency RespondersPatient handling is a complex task that emergency service organizations (ESOs) undertake every day. However, the basics of patient handling are often taken for granted and associated incidents can result in injury and damage to the responder, the patient and the organization. Sr. Risk Control Representative Dave Bradley joins the program to discuss how poor patient handling impacts organizations and some potential solutions to help control this exposure. Download the Risk Bulletin: https://hubs.la/H0TTs-T02021-06-2910 minDon't Risk It! PodcastDriver Monitoring SystemsIs your emergency service organization getting the most out of your current driver monitoring program? In this episode, we join VFIS Client Risk Solutions Director Mike Baker to discuss how driver monitoring systems can help improve your organization’s fleet safety and impact overall maintenance costs. We’ll explore how the data generated by these systems can provide timely alerts of risky driving behaviors to fleet managers so they can proactively address them before they lead to an accident.2021-06-1507 minDon't Risk It! PodcastSevere Weather Preparation with Pender EMS & FireWhen’s the last time your department updated its severe weather plan? This week on Don’t Risk It! we sit down with Chief Woody Sullivan from Pender EMS & Fire of North Carolina to discuss the importance of being proactive, not reactive, in storm response.2021-06-0132 minDon't Risk It! PodcastFatigue Management with Chesterfield Fire & EMSFatigue impacts personal health as well as a responder’s ability to perform key functions including patient care, incident command and vehicle operations. In this episode we revisit the discussion of fatigue management in EMS operations with Fire Chief Loy Senter and Battalion Chief Kevin Moran from Chesterfield Fire & EMS. Chief Senter and Chief Moran join us to talk about the details of an internal fatigue management study they’ve recently conducted within their department. To learn more about the study conducted by Chesterfield Fire & EMS, please email fire@chesterfield.gov. 2021-05-1829 minDon't Risk It! PodcastSecuring Emergency Response UnitsTheft of emergency vehicles, including the specialized medical equipment and medications onboard, can be costly; and in some cases, losses of this nature have resulted in catastrophic injuries or fatalities. Furthermore, vehicle and equipment theft can occur anywhere. VFIS Industry Specialist Blair Tyndall provides some considerations for securing vehicles while away from and at the station.2021-05-0410 minDon't Risk It! PodcastEPL - Sexual Harassment & Discrimination Prevention Part 2Sexual harassment continues to be a hot topic for business and organizations. What can EMS and fire departments do differently now to address and prevent sexual harassment in the workplace? How can ESOs protect personnel from unwanted attention? Mike McCall, President of MJ Consulting, sits down to discuss what departments can do to foster safe and positive work environments. Join us for a special two-part series exploring this topic.2021-04-2024 minDon't Risk It! PodcastEPL - Sexual Harassment & Discrimination Prevention Part 1Sexual harassment continues to be a hot topic for business and organizations. What can EMS and fire departments do differently now to address and prevent sexual harassment in the workplace? How can ESOs protect personnel from unwanted attention? Mike McCall, President of MJ Consulting, sits down to discuss what departments can do to foster safe and positive work environments. Join us for a special two-part series exploring this topic.2021-04-0622 minDon't Risk It! PodcastDrones and Other UAS in Emergency ServicesUnmanned aircraft systems (UAS), commonly referred to as drones, have become favored tools among emergency service organizations (ESOs) for a variety of tasks. A UAS program can be a vital asset to an ESO. It’s recommended that ESOs develop a UAS protocols before purchasing a UAS platform, as the intended use for the drone may impact selection. Chris Rodgers discusses some things to consider when looking to adopt a UAS program.2021-03-2311 minDon't Risk It! PodcastPOV Exposures & ControlsMost volunteer emergency service departments rely heavily on the ability of their members to respond to calls, either to the scene or the station, in their personal vehicles. While this is essential to the organization’s ability to react to emergencies in a timely manner, there are also inherent risks. Blair Tyndall, Industry Specialist with VFIS Client Risk Solutions joins the program to identify these risks and some potential solutions to help reduce their impact.2021-02-2308 min