VHMA Manager To Manager - Podcast Details

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VHMA Manager to ManagerTraining and Growth to Empower the Next Generation of Veterinary TechniciansJoining us this week is Joshua Blakemore, CVPM, RVT, FFCP of Onion River Animal Hospital in Burlington, Vermont to talk about what it really takes to prepare the next generation of veterinary technicians not just for graduation but for the day-to-day demands of clinical practice. Josh is a standout practice manager and longtime technician advocate who was recently named VHMA’s Practice Manager of the Year, but Josh is a humble person who has never lost touch with where he started: in the kennel, working his way up with persistence and purpose. Listen as we unpack the of...2025-05-0729 min

VHMA Manager to ManagerStreamlining Operations to Improve EfficienciesWe are joined for this episode by Kaitlyn Behling-Mikesell, truly a rising star in veterinary hospital management. We are talking about practical strategies to enhance efficiency and team dynamics, beginning by discussing the value of fresh perspectives and the importance of understanding the why behind procedures that are already in place. Kaitlyn also shares her approach to taking on change, stressing the importance of observation and team feedback during her initial ninety days. We also look at her successful implementation of a training program which is designed to set clear expectations and build employee confidence. Listen as...2025-04-1030 min

VHMA Manager to ManagerBeyond Borders: Navigating a Multicultural Work EnvironmentJoin us in welcoming Esteban Sotomayor to VHMA for this episode, coming on to help us address multiculturalism in the workplace. Esteban is a veterinary business consultant with an extensive background in Latin American veterinary practices, and he sheds some light on some of the differences between the veterinary practices in Latin America and the United States, including the role of veterinary technicians and the unique challenges and opportunities faced by clinic owners in both regions. (For example, the lack of veterinary technicians in Latin America drastically affects how practices operate, requiring veterinarians to take on tasks that would...2025-03-1229 min

VHMA Manager to ManagerManaging Employees with DisabilitiesWelcome to the latest episode of VHMA in which we are happy to have Alex Flinkstrom, Practice Manager at Lunenburg Veterinary Hospital in Lunenburg, Massachusetts. Alex has managed to combine his background in sound recording with his deep-rooted passion for veterinary care, successfully leading the practice while retaining 100% of his staff, and outside of work, he enjoys saxophone repair, audio, and street hockey. He joins today to discuss managing employees who have disabilities. Alex discusses how managing a veterinary team is never one-size-fits-all and how, when it comes to supporting employees with disabilities, inclusivity and flexibility can m...2025-02-1326 min

The Veterinary Life Coach® Podcast with Dr. Julie CappelGrowing Your Career with Stacy Pursell - THE VET RecruiterStacy Pursell is the founder and CEO of THE VET Recruiter. She is an Executive Search Consultant, veterinary recruiter, workplace workforce expert and a Certified Employee Retention Specialist. She was the first recruiter to serve the veterinary profession in the United States. Stacy has assisted numerous veterinary hospitals; both corporate and privately owned in finding executive leadership, associate veterinarians, medical directors, chief of staff, and boarded veterinary specialists. Stacy also speaks at numerous veterinary conferences, associations, and meetings including American Veterinary Medical Association (AVMA), Veterinary Hospital Managers Association (VHMA), and Western Veterinary Conference (WVC). Find out more ab...2025-01-2939 min

VHMA Manager to ManagerEmbracing Growth in Veterinary ManagementWelcome to the latest episode of the show in which we welcome Debbie Hill! Debbie is a seasoned hospital administrator who has truly helped shape my journey in the veterinary world, and we explore the complexities of career growth for practice managers, discussing things such as imposter syndrome and the power of saying yes to new opportunities! Debbie shares her experiences in overcoming self-doubt by taking on challenges like public speaking and how these moments of courage have helped lead to significant personal and professional growth. During our discussion, we stress the value of continuous e...2025-01-1528 min

VETgirl Veterinary Continuing Education PodcastsThe Road to Achieving Your CVPM with Susan Diment andamp; Sarrah Wooters | VETgirl Veterinary Continuing Education PodcastsIn today's VETgirl online veterinary continuing education podcast, we interview two certified veterinary practice managers (CVPM) about the long road to acquiring this designation: Susan Diment, CVPM, DBA, PHR, administrative assistant/CVPM candidate liaison for the Veterinary Hospital Managers Association, Inc. also known as the VHMA and Sarah Wooters, CVPM, practice manager of Chestertown Animal Hospital in Maryland. Tune in to understand the length of the process, benefits to acquiring your CVPM and the resources VHMA has available to candidates!2025-01-0125 min

VHMA Manager to ManagerFun with KPIsWelcome to today’s episode, where we're diving into one of the trickiest but most essential topics for all practice managers—KPIs and the numbers that drive practice success. Financial goals can be a sensitive subject with the team, leaving managers hesitant to address the topic for fear of being seen as “only caring about money.” However, achieving financial health and efficiency is a team effort and not something managers can do alone. Today, we’ll explore how to make these financial goals meaningful and achievable for every team member with ways to create a sense of shared responsibility. Our...2024-12-0429 min

Veterinary Viewfinder PodcastRecognizing Our Often Unsung Heroes: It’s Veterinary Practice Manager Recognition Week Nov 10-16, 2024!In this week's episode of "The Veterinary Viewfinder," Dr. Ernie Ward and Beckie Mosser, RVT, MPA, shine a spotlight on the crucial yet often unsung role of veterinary practice managers. November 10-16, 2024, is Veterinary Practice Manager Recognition Week, a time dedicated to acknowledging the dedication and tireless efforts these professionals bring to veterinary clinics. Dr. Ward and Beckie dive into practice managers' daily responsibilities and challenges, from streamlining clinic operations to fostering a positive workplace culture that helps teams thrive despite challenges. They share insights on how these managers create stability and continuity, ensuring clinics run smoothly and clients receive th...2024-11-1322 min

Vet Life ReimaginedFinding Resiliency In Managing Veterinary Hospitals (Melissa Tompkins-Lewis)Send us a textVet Life Reimagined Guest: Melissa Tompkins-Lewis, BS, CVPM, PHRca, CCFPIn this engaging episode of Vet Life Reimagined, host Dr. Megan Sprinkle is joined by Melissa Tompkins Lewis, a certified veterinary practice manager and owner of South Coast Veterinary Management Solutions. Melissa shares her diverse career journey, from her early jobs at Disneyland and in finance to her passion for veterinary business management. Melissa also opens up about her personal challenges, such as living with multiple sclerosis and being terminated from a job, and how these experiences have strengthened...2024-11-1144 min

VHMA Manager to ManagerConflict ResolutionConflicts are inevitable in a busy work environment, and misunderstandings or drama can quickly drain energy and impact everyone’s day. However when managers are equipped with strong conflict-resolution skills, they can steer these challenges toward positive solutions, enhancing team cohesion and overall morale. Joining the podcast today is Rebecca May, a Practice Manager from Greensboro, North Carolina. Rebecca started her career at the front desk, trained as a veterinary assistant, and later returned to college to prepare for her management role. She’s passionate about change management and helping team members realize their potential. In her expe...2024-11-0628 min

VHMA Manager to ManagerMaintaining Cohesive TeamsWelcome to today’s episode, where we are diving into building and maintaining cohesive teams in a busy veterinary practice, especially one with multiple teams and shifts. In some practices, it’s common for staff members to barely see each other, which can make it challenging to stay aligned with practice goals. How can we ensure everyone is on the same page, even when they work at different times? Our guest, Steph Ferkovich a CVT from a 24-hour clinic in Minnesota, joins us to share her experience. With a background in criminal justice and psychology, Steph has a un...2024-10-1629 min

VCA Voice Veterinary PodcastCelebrating Hispanic Heritage Month: Michelle GonzalesSend us a textIn this conversation recognizing and celebrating our Latinx Associates, Michelle Gonzalez shares her extensive journey in veterinary medicine, detailing her rise from kennel attendant to Senior Regional Operations Director at VCA. She and Dr. Kerl discuss the challenges and rewards of managing multiple hospitals, the importance of mentorship, and the need for diversity and inclusion in the field. Michelle emphasizes community engagement, breaking down language barriers in veterinary care, and offers valuable advice for those aspiring to leadership roles in veterinary medicine.Michelle has over 30 years in the veterinary industry. She b...2024-10-0221 min

VHMA Manager to ManagerTeam Engagement for Better ComplianceAs practice managers, we know how crucial it is to get our teams on board with compliance goals, ensuring we offer the best patient care possible. Our vendors often provide education and training year after year, and while the content is informative and valuable, many practices still struggle to see real progress. What’s missing? Today’s guest, Lindsay Shelton Webb, believes the key to unlocking that forward movement lies in team engagement. As a practice manager herself, Lindsay is passionate about the professional growth of her staff and finds great fulfillment in helping them succeed during chal...2024-10-0226 min

VHMA Manager to ManagerEnhancing the Client Experience with TechnologyWelcome to today’s episode, where we explore the impact of technology and apps on veterinary practices. While new tools often seem like the perfect solution for modernizing operations, it’s essential to ask whether they truly benefit our clients or are just shiny distractions. Our guest, Kyle McAllister, a Certified Veterinary Practice Manager from Charleston, South Carolina, has been in the field since 2009 and is known for his willingness to explore new technology. Kyle shares his insights on choosing tech that genuinely improves both client experience and practice efficiency. He emphasizes the importance of thoug...2024-09-1829 min

VHMA Manager to ManagerLeadership TipsWelcome to today’s episode of the VHMA Manager to Manager Podcast, where we are diving into leadership tips. Today’s guest, Erika Pease, LVT, CVPM, is the Practice Manager of a small private practice and is passionate about leading her team to success. In this episode, Erika shares the best leadership lessons she’s learned through trial and error. She’ll discuss the challenges of balancing management with true leadership, and the importance of clear communication and team understanding. Erika highlights the value of recognizing team members’ strengths, placing them in roles where they can excel, and foster...2024-09-0430 min

VHMA Manager to ManagerHow to Successfully Say NoNavigating the complexities of the veterinary profession often involves finding a balance between compassion and practicality. Veterinarians and practice managers are known for their kindness, but what happens when saying yes to everyone leads to overcommitment? And, how do you handle the backlash when a necessary "no" is perceived as unhelpful? These challenges are frequently discussed in the VHMA forums, and setting boundaries with clients and employees has become essential. In today’s episode, we explore the delicate art of saying no—focusing on how to do so effectively and empathetically with clients, and how to guide empl...2024-08-2130 min

VHMA Manager to ManagerOnboarding New Employees for SuccessWelcome back to another episode of VHMA Manager 2 Manager podcast. Today we're discussing a crucial topic: onboarding new hires in a way that feels good. We all know how important it is to make new team members feel welcome and part of the team early on. But sometimes, despite all the time and energy spent hiring people, we end up leaving them to sink or swim. It is important to remember that people want to work with people they like and can grow with. That’s why those first few days and weeks in a new hire’s role are...2024-08-0134 min

VHMA Manager to ManagerBoosting Efficiency with TechnologyHave you ever wondered how technology and artificial intelligence could improve efficiency in your practice? In recent years, our post-pandemic workplaces have focused heavily on efficiency. Embracing new technology can maximize this efficiency, but can it raise many questions. What tools should we choose? What’s right for our practice? Who will champion the new tool? We'll discuss all of this and more with my guest, Carol Hurst, LVT, CVPM, CVJ, CCFP. Carol is the Education and Training Leader for Encore Vet Group. She’s proud of her LVT roots and understands the dynamics of practice leadership. Befo...2024-07-0332 min

VHMA Manager to ManagerManaging to the Core ValuesWelcome to today’s episode where we delve into a crucial aspect of veterinary practice management: using core values as a management tool. Establishing basic expectations based on core values might seem daunting, but is essential for aligning the entire team in the desired direction of the practice. Once these values are clearly defined and communicated, they serve as a foundation for behavior and daily performance,helping to ensure that expectations are consistently met. Our guest today is Debbie Newhouse, LVT, MBA, CVPM, a hospital administrator in Nebraska who finds joy in helping people grow both professionally and personally....2024-06-1934 min

VHMA Manager to ManagerOpen Book Buzz: Demystifying Business TransparencyWelcome back to the VHMA Manager to Manager Podcast! Today, we're diving into an interesting aspect of veterinary practice management: open-books management. Join us as we explore how sharing the financial side of the practice with all team members, even the "non-numbers" people, can lead to greater engagement, accountability, and success. Our guest for today's episode is Kristen Norris, a seasoned CVPM Practice Manager based in Texas. With 14 years of experience in her current practice, including a decade as a practice manager, Kristen is passionate about creating a work environment where team members feel empowered and valued...2024-06-0528 min

VHMA Manager to ManagerTransitioning from Coworker to ManagerToday we’re chatting about the manager role and the diverse pathways that lead individuals to this position. While practices are increasingly hiring managers from outside the organization, internal promotions are still frequent and possible and play a significant role in shaping leadership teams. Without debating the pros and cons of how we find managers, today we are discussing that transition from co-worker to manager. By gaining insight into the challenges and establishing a solid starting point, we can prepare new managers to succeed in their role. Joining today is Andrea Cruz. Andrea is an RVT Practice Ma...2024-05-1635 min

VHMA Manager to ManagerCompassion Management Welcome back to another insightful episode as we continue our journey into detoxifying teams and fostering a more compassionate workplace culture. Guest Rebecca Fox, a seasoned CVPM and Hospital Administrator from Orlando, FL, sheds light on what she calls "Compassion Management." With her wealth of experience, starting from the ground up as a receptionist to her current leadership role, Beckie brings a fresh perspective on nurturing compassion within our teams. Throughout this episode, we explore practical strategies and insights on how to infuse compassion into our management approach. From understanding the "why" behind processes to fostering empathy and tr...2024-05-0229 min

VHMA Manager to ManagerThe Battle of Logic vs Emotion and Why You Need BothIn today's episode, we're talking all about emotional intelligence, a term that often gets thrown around but is frequently misunderstood. It's not just about raw intellect; instead, it's intertwined with how we navigate relationships and environments. In the veterinary world, where patient care and client service are paramount, understanding the role of emotional intelligence is crucial. Joining us is Rob Best, a seasoned CVPM with a background in Business and Organizational Communication. Having worn every hat in the hospital except DVM, Rob now leverages his expertise to help leaders enhance their effectiveness. As we explore...2024-04-1730 min

VHMA Manager to ManagerSpectrum of CareToday’s topic has been buzzing around the industry lately – spectrum of care. You've probably heard various opinions on this matter, but what exactly does it mean, and is it just another passing trend? Does it mean that there’s just one good way to do it or should plans be customized? Joining the podcast today is Beth Fritzler, a DVM and CVPM in Seattle. With years of experience under her belt and a passion for personalized pet care, Beth is here to shed light on why tailored treatment plans are the way to provide care to as man...2024-04-0329 min

The Veterinarian Success Podcast#229 Meghan Bingham, CVPM - Obstacles for Veterinary Practice GrowthIn this episode, I'm joined by Meghan Bingham, CVPM. She worked in all areas of vet med, from Kennel to Technician to Receptionist, and eventually settled in as Practice Manager where she developed the business from just one vet to a 12-doctor practice. Then she transitioned to a Senior Operations Manager position where she helped 25 Emergency, Urgent, and General Practices to make then as efficient and effective as possible. She has served on the VHMA Board of Directors since 2021 and is currently the Vice President of the Houston Veterinary Practice Managers Alliance. Today, she is a Veterinary Consultant at...2024-03-3151 min

VHMA Manager to ManagerFacility as Marketing ToolWelcome back to the VHMA Manager to Manager Podcast. Today, we're delving into a topic that might seem a bit "fluffy" at first glance but holds immense importance for veterinary practices: interior and exterior design. It's time to explore how the aesthetics of your practice can actually impact your clients' perceptions as well as the surprising marketing tool it can become. Joining us is Mary Kim, a hospital administrator for a family practice in California, who brings a unique blend of business and interior design expertise to the table. Mary's journey from business school to managing a...2024-03-2131 min

The Vet Blast Podcast presented by dvm360Training plans – activity stacking that doesn’t involve the kitchen sinkFor most her entire veterinary career, Jessica Molina has not only been a veterinary professional but a military spouse navigating her career through naval relocation, which offered her the opportunity to work in several practices around the country. Like many managers, she's held just about every position in a clinic along the way. She is a Georgia native and a University of Missouri graduate, where her degree was specifically focused in the areas of Business, Education, and Human Development. In 2008, while working in Virginia Beach, she first entered management. A few years later, she moved to Whidbey Island, WA, where...2024-03-2024 min

VHMA Manager to ManagerNavigating Financial ReportsWelcome to today's episode, where we learn the ins and outs of navigating financial reports. For practice managers, understanding the numbers that drive your practice is essential for making informed decisions and ensuring financial success. Most managers have a favorite report, budget, profit and loss statement, KPI, etc. while others just go by a checking balance that “looks good.” Whatever your favorite report is, they are all important and as our guest today says, “Every report has a story to tell.” Joining us today is Mira Johnson, a certified public accountant (CPA) and CVPM, who brings a wealth o...2024-03-0426 min

VHMA Manager to ManagerCommunity MarketingWelcome to an insightful episode about the power of community involvement in veterinary practices! In today's society that searches for connections, traditional marketing models just don't cut it anymore. People want to engage with businesses that share their values and actively contribute to their communities. That's where participating in local events and community projects comes into play. From supporting local sports teams to getting involved in people-helping-people initiatives, the benefits of community engagement for veterinary practices are vast and tangible. Join us as we dive into the experiences and insights of Suzy Berry, a practice manager from...2024-02-1528 min

VHMA Manager to ManagerWorkplace SecurityIn this episode, we tackle the critical topic of safety and security, emphasizing the manager’s responsibility in ensuring employee well-being. We can’t prevent every issue, but we can certainly be vigilant in order to minimize the risk. Violence can come from many sources both internally and externally and while crime in the veterinary world has been on the rise, our education and training about security measures hasn’t kept up. Our guest, Kim Mackey, CVPM, shares her unique perspective as a parole supervisor for the Pennsylvania Department of Corrections and a part-time receptionist in a veterin...2024-02-0132 min

VHMA Manager to ManagerImproving Team CommunicationSo many of our goals and policies are set to address some conflict or incident that boils down to a simple miscommunication issue. The diversity of a team means that individuals have different personal histories and trigger points for conflicts and problem solving. Managers are not always trained to work on that kind of communication fix, meaning that managers also get pulled right into the middle of it. So, today we’re talking to Yvette Carnot to work on skills to deal with this common problem. Yvette has been in the veterinary world for 20 years. Her passion st...2024-01-1830 min

VHMA Manager to ManagerReputation ManagementIn this episode, we explore the often-overlooked goal for reputation management, urging listeners to set specific goals for improving their practice's reputation in the upcoming year. While financial considerations usually dominate goal setting at the start of a new year, there are internal strategies that can maximize the strengths of a practice. Client care and efficiency go a long way in improving how the practice is seen externally. It can be easy for a team to spiral after a negative review which causes us to lose sight of the positive ones. Today’s guest is Alex Brannon, a C...2024-01-0430 min

VHMA Manager to ManagerGoal Setting for the New YearIn this podcast episode, we delve into the crucial process of setting and maintaining goals for the upcoming year. While financial considerations often dominate the discussion, this episode sheds light on the equally vital operational aspects that need the same attention. It is important to examine staffing levels, consider adding services, and stay attuned to changes in the community. Effective planning requires dedicated time to ensure the successful implementation of goals, and more importantly needs the buy-in and collaboration of the team. Today’s guest is Meghan Bingham, a CVPM in Houston. Meghan started out in a su...2023-12-1929 min

VHMA Manager to ManagerRegulatory ComplianceWelcome to our latest episode, where we dive into the world of regulatory compliance and trends. Navigating the evolving landscape of state, local, and federal regulations can be daunting, but understanding the key agencies involved is the first step. In this episode, we discuss common agencies and pitfalls to empower practices to proactively address areas needing attention. Our guest, Sandra Brown Wiltshire - a seasoned LVT CVPM with extensive experience across all types of practice settings - sheds light on the significance of compliance and its implications. As the Department Chair at the State University of New Y...2023-12-0633 min

VHMA Manager to ManagerManaging Labor CostsIn this episode, we're joined by the insightful Melissa Mauldin, a seasoned professional with a wealth of experience and a great perspective on navigating the balance between attracting top talent and maintaining a healthy balance for profitability. Melissa, who has worn various hats over the years and now serves as an instructor for the VHMA’s Rising Manager Training Program, shares her wisdom on offering fundamental benefits packages. Join us as we explore how she uses data to support benefits selection, how she incorporates information about offerings to employees throughout the year, and what we need to off...2023-11-2032 min

VHMA Manager to ManagerGrowing Supervisors to LeadersToday’s guest says it best when she shares, “The best leaders are those who create and cultivate other leaders.” As managers, it’s our responsibility to train and develop supervisors and team leads. Brenda Medina joins the podcast today with a lot of great tips on how to do this. Brenda Medina is a CVPM currently working as Director of Practice Success at Encore Pet Group. While others hunkered down during the pandemic, she hosted a web conference focused on management and self-care. Brenda has always been a cutting edge thinker. Her ideas for practice success are inno...2023-11-0230 min

The Vet Blast Podcast presented by dvm360Culture killers lurking at your veterinary practiceMatt McGlasson, DVM, CVPM, is a passionate, customer-focused leader in the Animal Health industry with over 17 years of experience in leading multiple hospitals through creative clinic management, professional development, and quality improvement. He has a successful track record of establishing innovative care systems, mentoring programs, and social media marketing initiatives to boost brand awareness and humanize Veterinary Medicine. Within his current role as chief medical officer, he built and rolled out a mentoring program to help the transition for first-year doctors, including effective goal-setting, communication skills, financial advising from a CFP, doctor best practices, and other personal and professional development...2023-10-2515 min

VHMA Manager to ManagerCareer Development PlanningEducation and professional development are part of the core values of many practices and organizations. But when there are so many certifications, conferences and opportunities to choose from, how can you find the time and resources to attend the ones that would benefit you the most? Jessica Speas joins us today to talk about career development for managers. Jessica is a hospital administrator in California but through her commitment to lifelong learning and hard work, she completed a term as President of VHMA. Her motto is, “Perfection is not realistic; continuous improvement is.” This mindset is the basi...2023-10-1829 min

VHMA Manager to ManagerPreventing Theft & EmbezzlementTheft and embezzlement are a sad reality that many practices face. While we may not be able to ever eliminate the problem, there are certainly things we can do to proactively prevent the mishandling of practice resources. No one wants to work with an untrustworthy team but the truth is some people lie and some people steal. It’s important to protect the business and it will require oversight even in the face of trust. Today’s guest is John Cunnington, MBA CVPM who works as a Regional Director of Operations for VCA Hospitals. He has been in t...2023-10-0534 min

Vet Candy – Veterinary Lifestyle, News & LearningThe Return of Gerard GervasiThank you to NexGard® PLUS (afoxolaner, moxidectin, and pyrantel chewable tablets) for sponsoring our show! In the latest episode of "Living Well with Dr. Jessica Turner," we dive into the inspiring story of Gerard Gervasi, CM, a seasoned practice manager and former VHMA's Director of Strategic Partnerships for the Veterinary Hospital Manager Association (VHMA). Gerard shares his remarkable journey, including the unexpected twists that led him to leave practice ownership behind. Tune in as he imparts invaluable lessons learned along the way and emphasizes the crucial importance of prioritizing your mental health. Don't miss this candid and i...2023-10-0240 min

VHMA Manager to ManagerNetworkingBeing a practice manager sometimes feels like you’re working in a bubble. Your role is unique to each practice and while other team members have colleagues in the same role to talk to, you as the manager are the only one at your practice. And once you are managing, it seems like you need to have all the answers. So, having a solid network of people in your corner can be a real lifesaver. Someone you can turn to for advice or just a listening ear. Maria Pirita is excellent at networking and she joins us to...2023-09-1431 min

VHMA Manager to ManagerJudgmental StaffToday’s topic is something that we see pop up time and again. Our staff love animals but are not always sympathetic to the pet’s families. This judgment can turn into snarky comments that not only hurt the client, but also permeate through the practice and influence other team members. We can be proactive and work towards more client friendly teams. Grace Ursery is today’s guest. After starting with a degree in Asian American Studies in History and then a few years in mutual funds, Grace found her way to the industry through volunteering at a loca...2023-09-0533 min

VHMA Manager to ManagerClient Service MattersWe all have that one team member that all the clients love. It seems to be their personality to simply get along with everyone and try to solve their problems. But are those qualities trainable? Kim Delaney says a lot of them are and she joins us today to talk about just that. Kim has been in the industry since she was a teenager, beginning as a kennel attendant and working into other various roles before her current role as the practice manager. In our conversation today, she shares her experience during the Covid-19 pandemic and the...2023-08-1829 min

VHMA Manager to ManagerProviding Effective FeedbackNot everyone is naturally comfortable giving honest feedback. But it is important to remember that everyone deserves to receive it, even if it isn’t all positive. This is a hot topic in management right now and while the new workforce says they want feedback, what happens when it’s about things that aren’t going well? Today’s guest is Heidi Rizkalla, a CVPM in Pennsylvania. Heidi comes to us from Johnstown Veterinary Associates in Pennsylvania with a background in education and as the director of a non-profit. Now in the veterinary industry since 2013, Heidi has the expe...2023-08-0220 min

VHMA Manager to ManagerMicromanagingThere have been times in all of our careers where we may have felt micromanaged. It is a word that is thrown around a lot, especially when team members are asked to complete a task a certain way. But there is a difference between micromanaging and prudent oversight and through setting expectations and boundaries, we can more effectively manage a practice where everyone is on the same page. Today’s guest is Michelle Winter. Michelle’s professional experience includes years of multiple site practice management, consulting, and speaking nationwide. Most notably, she is known for creating and mana...2023-07-1826 min

VHMA Manager to ManagerImproving Staff Retention with Stay InterviewsIt’s not news that keeping good employees takes focus and often managers are blindsided when a seemingly quiet and content employee leaves stating that they just can’t take it anymore. How did we miss the signs? How could we prevent that from happening over and over again? Today’s guest is Kim Hettinga who is a practice manager in the industry for over 25 years currently in the Seattle area. Kim implements quarterly stay interviews that have changed the way the practice runs. They not only provide necessary feedback to leadership but they develop a culture of tru...2023-07-0321 min

VHMA Manager to ManagerTeambuildingLove them or hate them, team building activities and events are really important. The key to having these be successful is to build a team through fun. Building a team that hangs tight after spending their day under pressure is hard but focusing on having fun can make a huge difference. Today’s guest is Jill Brecklin who has been bringing fresh ideas to the table in a hectic veterinary practice in Illinois. She has over 20 years experience in the industry, beginning her career as a CVT and now as a practice manager. She has proven that bu...2023-06-1622 min

The Vet Blast Podcast presented by dvm3605 feline exam tips for new graduatesMatt McGlasson is a passionate, customer-focused leader in the Animal Health industry with over 17 years of experience in leading multiple hospitals through creative clinic management, professional development, and quality improvement. He has a successful track record of establishing innovative care systems, mentoring programs, and social media marketing initiatives to boost brand awareness and humanize Veterinary Medicine. Matt brings a versatile skill set that allows him to transform any role he steps into. His collection of experience also differentiates him because he has led and grown other professionals in a variety of different environments. Within his current role as Chief Me...2023-05-1713 min

VHMA Manager to ManagerStaff MeetingsWhen it comes to staff meetings, we know they can be painful. Whether you are waiting for the same team member to show up on time, listening to complaints with no real solution in sight, or putting unrealistic expectations on yourself as a facilitator, we know that staff meetings don’t always accomplish what they should. You may leave staff meetings and ask yourself, “What went wrong?” Today’s guest is Katherine Rankin and she joins the VHMA Manager to Manager Podcast to talk about staff meetings and how to avoid some common problems. Katherine is a CVT and...2023-05-1023 min

VHMA Manager to ManagerInventoryEspecially in the last couple of years with seemingly constant supply chain issues, maintaining an inventory has been a problem. Increases in the price to maintain an inventory hasn’t helped the problem either and we have an ongoing issue in keeping shelves stocked without breaking the bank. Let’s talk about ways we can not only maintain stocked shelves, but create systems that work for the entire team to communicate inventory needs. Alex Flinkstrom joins us to talk about this topic. He has been in the veterinary industry for 25 years and is currently the Practice Manager at L...2023-04-1029 min

VHMA Manager to ManagerKeeping Training Fresh, Fun, and ContinualToday’s topic is all about the importance of continuous training and how we can keep it fun and fresh. When it comes to training team members, no matter what their role is, managers might be feeling the stress and the worry. Turnover rates are high in all industries right now, so how can we design training sessions and content to keep things fresh, fun, and continual? Julie Nash joins us today with 27 years experience in the vet world. From the technical to the managerial, Julie has done it all. In addition to managing a practice, she is...2023-03-1829 min

VHMA Manager to ManagerIs Remote Work Possible in a Veterinary Practice?The last few years have made remote work a reality for many industries. But is it really possible in a veterinary practice? Today’s guest says it is possible! In this episode, you’ll learn how we can apply remote work to this industry and find ways to be flexible enough to keep employees while being good stewards for the practice as a whole. Today’s guest is April Allen who started her career as a zookeeper before transferring into the vet world in 2007, into her current practice in 2010, and as a practice manager 9 years ago. Then, she di...2023-02-0426 min

VHMA Manager to ManagerDiagnosing for Effective Organizational Plan DesignAt the start of every new year, many of us are setting up plans for the coming months. With this comes a lot of solutions, but do we really know what the problem is? We seem to jump to the plan real fast, but maybe we don’t determine the problem in its entirety first. Today’s guest is former VHMA President, Jim Nash. Jim has 20 years experience in Veterinary medicine and has served on the VHMA board for 13 years. He says that critical issues projects are near and dear to his heart and in today’s episod...2023-01-1229 min

VHMA Manager to ManagerCelebrating Our Treasured Clients with Karli Carter‘Tis the season to celebrate and there is no one better to celebrate than the clients and families who show us their appreciation. Take a moment to think about those clients. Odds are, you think of a handful of special clients that take care of you and your team just like you take care of them. So, who do we thank and how do we do it? Today’s guest is Karli Carter, a hospital administrator out of Utah. She began her career in 2005 as an assistant and has worked at the same practice ever since. Throughout her...2022-12-0928 min

VHMA Manager to ManagerStrategic Staff Planning in an Uncertain Economy with Cris ChilelliAs we begin wrapping up the year, it’s time for strategic staff planning. The people who love numbers are probably very excited, but in an uncertain economy, this year’s planning could look a lot different. Cris Chilelli joins the conversation today to help us wrap our heads around the challenges we’re facing. Cris is the Regional Operations Manager for VCA in Arizona and with 25 years of experience in the field, she knows a thing or two about strategic planning. In this episode, Cris dives into overstaffing, turnover rate, office culture, and the “doom and gloom” o...2022-11-2831 min

The Vet Blast Podcast presented by dvm360How to Communicate the Benefits of Pet InsuranceMatt McGlasson is a passionate, customer-focused leader in the Animal Health industry with over 17 years of experience in leading multiple hospitals through creative clinic management, professional development, and quality improvement. He has a successful track record of establishing innovative care systems, mentoring programs, and social media marketing initiatives to boost brand awareness and humanize Veterinary Medicine. Matt brings a versatile skill set that allows him to transform any role he steps into. His collection of experience also differentiates him because he has led and grown other professionals in a variety of different environments. Within his current role as Chief M...2022-11-1521 min

VHMA Manager to ManagerLove Your Job with Susie Crockett“I love my job!” When was the last time you said that? Or thought about it? Somehow it has become unpopular to love our job. Many people immediately jump to the negative and dread the challenges because we’ve been taught that work isn’t gratifying. But today’s guest proves that this way of thinking can have detrimental effects on your work-life balance and personal wellness. Susie Crockett is the Director of Practice Management in the greater Indianapolis area and has been a CVPM since 2009. She began her career in the veterinary hospital world 23 years ago and over t...2022-10-1228 min

VHMA Manager to ManagerAre Managers Invincible? Nope! With Chris CecenaIn the spirit of self-care, we need to take a close look at how we manage not only our teams, but how we manage ourselves. Managers may seem invincible, but mistakes are inevitable. How do you manage the mistakes you make? The goal of today’s episode with Chris Cesena is that you learn from your mistakes. But more importantly for you to also see how to correct a mistake and proceed forward without letting it paralyze you. In this episode Chris not only shares her tips and advice on the subject, but she and I share re...2022-09-1333 min

VHMA Manager to ManagerImplementing a Technician Triage Program with Karen HartIt seems like this year’s caseload has been very overwhelming! And no matter how many people are on the team, it makes things feel like we’re understaffed. We are always looking for great ideas to keep the team feeling empowered but also ensuring that clients are taken care of quickly and efficiently. That’s why Karen Hart joins the podcast today with a program her practice developed called the Technician Triage Program. Karen Hart is the practice manager at Lamoille Valley Veterinary Services in beautiful Hyde Park, Vermont. She has been there since 2017 and comes to thi...2022-07-3028 min

VHMA Manager to ManagerClient Relationships with Erin KilbaneIn a post-Covid world, it seems that there has been an uptick in aggressive client demands. We know that things aren’t always easy, but what can we do to ease the stress of not only our clients, but our staff members too? Remember that it is a symbiotic relationship with clients and it’s absolutely necessary to maintain to continue serving the community. Today’s guest is Erin Kilbane from Avon Lake Animal Clinic in Ohio. She comes to the podcast with 8 years of experience in the veterinary management field and a background in finance. She believ...2022-06-3026 min

VHMA Manager to ManagerHelping Our Teams Manage Their Stress with Leah ParrisWhen you find yourself in the management role, no one tells you that a large part of it is helping our teams manage their stress. Yes, this means the stress they feel while at work, but stress is not easily compartmentalized and our teams are bringing stress from home into the workplace. What can we do as managers to help the team deal with stress, ensure their wellbeing, and cultivate a positive practice culture? Today’s guest is Leah Parris, one of 2022’s VHMA Emerging Leaders Program Scholarship recipients and Practice Manager at Loving Hands Animal Clinic in G...2022-05-1826 min

VHMA Manager to ManagerManaging Performance Expectations with Heidi RizkallaDo you find that all the details and policies in your practice are laid out but somehow people don’t know them? Are we laying them out clearly? This is a common issue among many practices and we aren’t holding everyone to the expectations we have of them. Today’s guest is Heidi Rizkalla and she joins the conversation this month to help us work on better communicating expectations. After setting those expectations and communicating them clearly, we need to be sure they are being followed so we can have a successful and smooth-running practice. Heidi comes t...2022-04-1227 min

VHMA Manager to ManagerSupporting Team Morale in Trying Times with Linda McCarthyTwo years ago, everything changed with the onset of the Covid-19 pandemic and truly, the world will never be the same. Now, two years later from those massive adjustments, morale could still be an issue. How can we as managers help boost morale and support the team during trying times? Today’s guest is Linda McCarthy, one of 2022 VHMA Emerging Leaders. She started as an assistant in 2003 and has worked her way into the management role at Cats Corner in Oxford Connecticut. She brings to us some great actionable tips and strategies to keep spirits lifted in the practice ev...2022-03-2124 min

VHMA Manager to ManagerBudgeting in Veterinary Practices with Lisa YackelEverything's better with a plan, right? And while it doesn’t seem like the typical time of year to talk about budgeting, today’s guest enlightens us that it is always the right time to budget. Lisa Yackel joins the VHMA Podcast today to show us why and how to implement a budget. Lisa has over 45 years experience in the field and has gone through many changes in budgeting over those years. As things continue to evolve for the industry, one thing remains consistent: it all starts with awareness. Lisa is a big believer in developing a team...2022-02-2533 min

Internal Medicine For Vet Techs Podcast113 Basic Anesthesia for Technicians with Tasha McNerneyJoin Yvonne Brandenburg, RVT, VTS SAIM and Jordan Porter RVT, LVT, VTS SAIM as we talk with Our Guest this Week: Tasha McNerney, CVT, CVPP, VTS (Anesthesia) Tasha is a CVT, certified veterinary pain practitioner, host of the Veterinary Anesthesia Nerds podcast, founder of the Veterinary Anesthesia Nerds who together with co-admins Darci Palmer and Stephen Cital put on the Veterinary Anesthesia Nerds conference happening in October of this year. Question of the Week What local block is your favorite, or which local block would you like to learn how to...2022-02-081h 16

VHMA Manager to ManagerNavigating the Owner and Manager Relationship with Brent Bilhartz and Becca BuckerWhen it comes to the working relationship between a practice owner and the manager, things can go smoothly or can be very rocky. This relationship is crucial for a successful practice, so how can we implement systems and improve our communication to strengthen this partnership? Today’s guests are Brent Bilhartz and Becca Bucker from LazyPaw Animal Hospital in Frisco, Texas. Brent, the owner, relies on Becca, the manager, for certain things as she relies on him and because of their clearly defined job descriptions, there is little to no confusion or stepping on toes. By starting with these cl...2022-01-2627 min

The VETT MethodWhy Going Rogue … Was the Best Decision I Ever Made with Melissa TompkinsAs people in Vet Med, we tend to be perfectionist people, trying to chase our goals the way we believe is effective. However, whether we admit it or not, at some point, we’ll all reach that immense feeling of exhaustion that sometimes makes us think, ‘What am I doing? Would I ever get back to my passionate self?’ We dream so much of success that we end up miserably fearing failure in return. Join us as we talk with Melissa about the benefits of having someone who has expertise in practice management. ...2022-01-201h 08

VHMA Manager to ManagerCreative Discipline with Jessie MerrittIn this post-pandemic climate, we have discovered that discipline for not following protocol has changed. Managers are feeling the pressure to maintain these protocols and keep turnover rates as low as possible by keeping a happy and efficient team. It is certainly more complicated than it was pre-Covid and today’s guest helps us with her tips and passion for team dynamics. Jessie Merritt joins us today as the Practice Manager of Oswego Veterinary Hospital. She is active within the Veterinary Hospital Managers Association and in her 19 years as a practice manager, Jessie has found her strength in...2021-12-1530 min

VHMA Manager to ManagerStrategic Planning with Tiffany ConsalvoAs we start thinking about wrapping up another year, we need to plan for 2022. Strategic planning seems intimidating, but with our guest’s help today, it doesn’t have to be. Tiffany Consalvo joins me today as we talk about taking the scary out of strategic planning. Tiffany is a Certified Veterinary Practice Manager (CVPM). She began her career in the veterinary profession in 2000 at a small companion animal hospital in Crawfordsville, Indiana. Tiffany attended Purdue University where she earned her B.S. in Animal Science in 2006. Upon graduation she accepted her first practice management position at Paw...2021-11-1532 min

VHMA Manager to ManagerEmergency Case Overload with Brandon ZweermanThings are very overwhelming right now, and emergencies seem to be coming in constantly. When emergency facilities are full, what is the solution? Today’s guest is Brandon Zweerman from Ottawa Animal Emergency and Specialty Hospital, and he has worked in several different roles in his career. He is a strong believer that happier employers can build a better practice. Today, Brandon and I discuss emergencies and how this surge in caseloads across North America is creating the need to make new decisions. Brandon offers excellent advice on cooperative communication, scripts for effectively saying no to...2021-10-1530 min

VHMA Manager to ManagerManaging Mental Health with Katie HillMental health is a very hot topic these days, especially in the veterinary clinic world. So on the VHMA Manager to Manager Podcast, we’re talking about all things mental health: the concerns, the stressors, and more importantly the key components in how to help deal with overload. Today’s guest is Katie Hill, hailing from Gainesville, Florida. Katie is a CVT, CVPM, and a Certified Compassion Fatigue Professional with four clinics in the Gainesville area. She has a variety of outside interests including yoga, walking, and other things that are totally different from her day j...2021-09-1337 min

VHMA Manager to ManagerSoftware Policies and General Practice Security with Ben SpinksThere seems to always be a new threat on the horizon when it comes to network and software security. Not only that, but there are always new gadgets coming out that make previous security measures less effective or obsolete. This aspect of running a practice can be frustrating. That’s why we have Ben Spinks on the show today to help us better understand the right policies to have in place and general tips on practice security. Ben Spinks temporarily (or so he thought) entered the veterinary industry in his current capacity in 2004. He planned on...2021-08-1037 min

VHMA Manager to ManagerPut our own oxygen mask on first! – Manager Self CareSelf care has a bad reputation as being too selfish, but in a world of high expectations, stress, and eventual burnout, self care is crucial. That’s why I asked Lillian Clegg to be on the VHMA Manager to Manager Podcast today. Not only is she an excellent practice manager, but she is a former massage therapist who knows all about the importance of self care. In today’s episode, Lillian and I discuss the importance of self care and what that could look like. In some cases, it could be taking the well-deserved vacation time...2021-07-2237 min

VHMA Manager to ManagerEmployee Communication and Personality Styles with Melissa BenwayToday’s guest is Melissa Benway, a CVPM at a three doctor practice in Michigan. She was invited to the show today to talk about something incredibly important and impactful: communication. This means communication between employees and with clients. Oftentimes we have miscommunication or poor communication skills in our team. What can we do as managers to make sure that communication is effective? Personality styles go hand-in-hand with communication and Melissa Benway has a lot of great tips to make sure that we are 1) hiring the right fit personalities for a strong but diverse team and...2021-06-1830 min

VHMA Manager to ManagerLaying the Foundation for Thriving Teams Through Salary and Benefits with Melissa Stedman“It’s amazing the amount of money you can find when you look for it,” today’s guest says when speaking today about salary and benefits for staff and employees. This is a hot topic in the industry right now because it is an unfortunate truth that technicians and other staff members are underpaid for their responsibilities in a practice or hospital. So what can we do as leaders to change that? Today’s guest is Melissa Stedman, a practice manager in the Philadelphia area and one of VHMA’s emerging leaders in 2019. She has experience in...2021-04-1328 min

VHMA Manager to ManagerTechnician Utilization with Dr. Kate HarnishEveryone seems to always need technicians. What are the reasons technicians come and go or we can’t seem to find the right fit for our practices? It is a difficult question to answer at times, but should you hire someone who is already certified, train someone you already have, or go out on a limb and hire someone completely new and uncertified? None of those are bad options, but there’s one major key in hiring and keeping a good technician: proper training. Today’s guest is Dr. Kate Harnish and just like previous guests...2021-03-2627 min

Blunt DissectionEp 50: Dr Peter Dommett - an Incredible Farming & Transforming Ecosystems StoryOn today’s show, I’m joined by Dr Pete Dommett. Pete graduated from the Onderstepoort school of veterinary medicine in South Africa. A born adventurer with a lust for life, he now lives in Scotland managing an organic farm, literally ploughing a new furrow for ethical food production, and a move away from unsustainable monoculture farm practice. Something he firmly believes is detrimental to animal welfare, the planet and even the survival of the human race. Peter’s convictions derive in no small way from a life lived to the full. Highlights include an entirely harrowing and tragic yachting trip i...2021-03-261h 14

VHMA Manager to ManagerTranslating the Numbers with KPIs with David LissHappy New Year! It is my favorite time of year because we get to dig into numbers. Not everyone feels this way, of course, but it is one of my absolute favorite things to talk about. But once we’ve tracked our numbers and have seen our data, how can we discuss them with non-number people? We have to be able to translate the numbers in a meaningful way to see growth, but how? To answer this question, I’ve asked David Liss to speak with us for this episode. David has a background as a Vet...2021-01-1235 min

VHMA Manager to ManagerPandemic Holiday Plans with Marian RowlandWith the holidays coming up, what are your plans to celebrate your team? This year is quite different than those in the past. I believe that right now, it would be irresponsible to host an elaborate party. But that doesn’t mean holiday plans are completely cancelled. So today, we’re getting creative with our guest Marian Rowland. Marian is a CVPM in Charlotte, North Carolina working in a 7 doctor practice. She loves the HR and culture aspect of managing a team and her creative ideas and encouragement during this unusual time is inspiring. We hope...2020-12-0122 min

VHMA Manager to ManagerDemystifying Strategic Planning with Jake WaasAll of our plans for 2020 flew out the window due to the challenges we’ve faced with Covid. Now that we are approaching 2021, how should we plan? 2021 seems just as questionable as 2020 has turned out to be, so why bother? Strategic planning is still just as important now as it always has been. We tend to be afraid of what might go wrong and because of that, we just don’t start. Today’s guest on the VHMA Podcast is Jake Waas, an owner and practice manager in California. He is definitely the “Culture Guy,” because his...2020-11-1325 min

VHMA Manager to ManagerLocal Manager Groups with Patrick FabricatoreWhat is a local manager group and how impactful are they? In my experience, a local manager group is a game changer and with our guest today, we will go over some tips on getting started and the impact it has had on our practices and communities. Today’s guest is Patrick Fabricatore, a hospital administrator in the business for 25 years in Pennsylvania. He has his bachelor’s degree out of Pennsylvania State and his masters from University of Scranton. He is a Certified Veterinary Practice Manager (CVPM) and is an SHRM Senior Certified Professional. He al...2020-09-2325 min

VHMA Manager to ManagerTeam Morale in Turbulent TimesWhat happens when the overwhelming case load, staffing shortages, and client stress clashes with your personal life? You are not alone. For over 30 years, the VHMA has worked to offer support and education for those in your unique role. This podcast is designed to tackle the universal issues that keep you up at night. I’m Debbie Hill and today’s episode is about team morale in these unprecedented and turbulent times. Today’s guest is Susan Driever who is a manager in the Houston area. She and her husband own a practice together and they are also r...2020-08-2420 min

EVN Drum n Bass Podcasts2019 Battle Lines Mix [Jungle/DnB mix)Audio Visual Stream of the Mix available on Youtube https://youtu.be/VhMA_KQRDCQ Tracklistings (Times out by 13sec as timed to video not audio file) 0:00:00 Hoes & Tricks- Dillinja- Deep Jungle 0:02:20 BADBADBAD ft Scrufizzer - DieMantle- Gutterfunk 0:04:10 Flyin Re-Remix- Green- Killa Records 0:06:52 Planet Rock- Stakka & Skynet Rmx- African Bambaata & The Soul Sonic Force 0:10:39 Dubplate Wars ( Bizzy B VIP )- Bizzy B- Brain Records 0:12:49 Luscious Nights- Dillinja- Deep Jungle 0:16:07 Dark Power- DJ STYLE 90.6- H.V. 0:18:59 Another- Calibre- CIA *0:22:03 Ding Dong Bass- Dj Sappo- Rinse Out 0:24:29 Like Dis- Dj Sappo- Rinse Out 0:25:34 Rain Dance- DRS x GLXY- Space Cadet 0:28:46 Moon City...2018-12-201h 07

SAJungleHQ Jungle DnB Podcasts2019 Battle Lines Mix [Jungle/DnB mix)Audio Visual Stream of the Mix available on Youtube https://youtu.be/VhMA_KQRDCQ Tracklistings (Times out by 13sec as timed to video not audio file) 0:00:00 Hoes & Tricks- Dillinja- Deep Jungle 0:02:20 BADBADBAD ft Scrufizzer - DieMantle- Gutterfunk 0:04:10 Flyin Re-Remix- Green- Killa Records 0:06:52 Planet Rock- Stakka & Skynet Rmx- African Bambaata & The Soul Sonic Force 0:10:39 Dubplate Wars ( Bizzy B VIP )- Bizzy B- Brain Records 0:12:49 Luscious Nights- Dillinja- Deep Jungle 0:16:07 Dark Power- DJ STYLE 90.6- H.V. 0:18:59 Another- Calibre- CIA *0:22:03 Ding Dong Bass- Dj Sappo- Rinse Out 0:24:29 Like Dis- Dj Sappo- Rinse Out 0:25:34 Rain Dance- DRS x GLXY- Space Cadet 0:28:46 Moon City...2018-12-201h 07

Podcast A Vet: Stories, Support & Community From Leaders In The Veterinary FieldBuilding A Successful Veterinary Career In The Face Of Negativity w/ Karie MadiganHave you ever faced a regular onslaught of negativity about your career? Today’s guest, Karie Madigan, is an example of someone who not only succeeded in the face of negativity, but achieved longevity in that success as well. Karie has been a vet nurse for over 20 years and recently transitioned into the role of practice manager. Today she talks to us about the negativity she faced as a teenager and into adulthood, and the key roles that some insightful mentors played for her in her journey. She also talks to us about the relationship be...2018-05-221h 25