Shows
Management MasteryVance Morris: How to "Disnify" Your DepartmentVance helps business owners get, serve and keep clients for life through creating experiences and response required marketing. He is a Former Birth Control Factory Security Guard turned Disney Leader, turned Bankrupt Out of Work Executive, turned Carpet Cleaner, turned Successful Entrepreneur. In this, the first of two episodes, Vance shows how the lessons he learned as a Disney Leader can help any business keep their customers for life.2025-05-0621 min
Sticky Note Marketing with Mary CzarneckiHow to Create Customers for LIFE: Expert Insights by Vance MorrisIn this episode of the Sticky Note Marketing Show, Mary Czarnecki hosts Vance Morris, a customer experience expert who shares invaluable insights into customer retention. Vance, with a decade of experience at Walt Disney World, discusses the importance of focusing on existing customers to improve profitability, the concept of customer 'plusing,' and practical strategies to create unforgettable experiences. Learn how simple yet effective steps can transform your customer relations and enhance your business's growth.KEY POINTS:Customer retention is often overlooked, with most businesses focusing heavily on acquisition and allocating little to no budget...2025-04-2828 min
The Business Power Hour with Deb KrierVance MorrisVance Morris helps business owners get, serve, and keep clients for life through creating experiences and response required marketing. He is a former birth control factory security guard turned Disney leader, turned bankrupt out-of-work executive, turned carpet cleaner, turned successful entrepreneur. Now, he’s the founder of DSN Institute, helping businesses create customer experiences that drive extraordinary customer referrals and profits.Vance has a gift for our listeners. Click here to receive 52 Low Cost Ways to Wow Your Customers.2025-04-2459 min
Freelance Business Unlocked#76: Disney-fy Your Business: Lessons in WOWing Your Clients – Vance MorrisWhat does Disney know about business that most entrepreneurs miss? A whole lot, according to this week's guest, Vance Morris.Vance is a former Disney leader turned entrepreneur who now owns multiple successful home service businesses—and consults with others on how to wow their customers without breaking the bank. In this episode, we explore how systems, creativity, and a little old-school charm can completely transform your client experience.We dive into the power of systems and processes, and how they actually create freedom—not limit it. Vance shares the behind-the-scenes wisdom he pick...2025-04-2250 min
Mastering eCommerce Marketing149. Easy Ways to Keep Customers Happy with Vance MorrisHey everyone, welcome back to Mastering eCommerce Marketing. I’m Eitan Koter, and today’s episode is a fun one.Eitan sits down with Vance Morris, a former Disney leader who spent over a decade crafting the kind of customer experiences people never forget. These days, he helps businesses build systems that make great service not just memorable, but also profitable - all through his Deliver Service Now brand and his “Return on Experience” approach.In this chat, Vance explains what customer experience really means - and spoiler alert, it’s not just about being nice. He b...2025-04-0335 min
Sincerely, SelfVance Morris: Disney Magic for business successDisney veteran and creator of Deliver Service Now, Vance Morris emphasizes the importance of using Disney's methods to succeed in business. In this episode, he shares how his experience at Disney taught him the value of meticulous attention to detail, which can significantly enhance customer experiences. He provides examples of businesses that have successfully implemented these methods, creating emotional connections and memorable moments for their customers, proving that you don't need big investments to achieve success.
Check out more on Vance:
https://go.deliverservicenow.com/speaking
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https...2025-03-2931 min
Hospitality Daily PodcastHow to 'Disneyfy' Your Hospitality Business to Delight Guests and Drive Revenue - Vance MorrisIn this episode, Vance Morris, a former Disney leader and founder of Deliver Service Now, shares how hospitality businesses can create extraordinary guest experiences—and significantly increase revenue—by implementing the proven systems behind Disney’s magic. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instag...2025-03-2832 min
The Zee Marketing PodcastDisney Secrets for Growing Your Business with Vance MorrisVance Morris is an entrepreneur, keynote speaker, and an authority on customer experience & customer service. Vance previously worked at Walt Disney World where he managed multiple restaurants and nightclubs. At Disney, he learned much about customer service, paying attention to small details, and creating memorable guest experiences. In this episode, we discussed how Vance applies the lessons he learned at “the happiest place on Earth” to his carpet cleaning company and other service businesses. By sprinkling in some Disney magic and going the extra mile to surprise and delight his customers, Vance Morris made his cleaning companies stand out from...2025-03-2736 min
My Weekly MarketingHow Disney's Secrets Can Elevate Your Business with Vance MorrisDisney is known for unforgettable customer experiences, but what if you could bring that same magic into your own business? Vance Morris, a former Disney leader turned entrepreneur, shares how the company’s systems, attention to detail, and customer-first mindset can help small businesses stand out. He explains how to create a consistent experience, build strong customer relationships, and turn everyday interactions into something memorable.We also talk about the power of systems, the role of storytelling in marketing, and simple ways to wow customers without breaking the bank. If you want practical, straightforward strategies for improving cu...2025-03-1940 min
Living in Alignment with Amy Starr Allen#072: How to Stand Out in the Marketplace & Create Customers For Life With Vance Morris
In this episode, I am joined by Vance Morris.
While working at Disney years ago, Vance learned all of the systems and processes that go into providing the best customer service on the planet. After studying how this works through his experience there, he started his own company and applied what he learned. This lead to:
his company being able to charge more than his competitors, creating higher profits with 2025-03-1855 min
Living In Alignment#072: How to Stand Out in the Marketplace & Create Customers For Life With Vance MorrisGet the full show notes on my website: https://amystarrallen.com/72 Grab my resources here: https://affiliatemarketingjunkie.com/resources In this episode, I am joined by Vance Morris. While working at Disney years ago, Vance learned all of the systems and processes that go into providing the best customer service on the planet. After studying how this works through his experience there, he started his own company and applied what he learned. This lead to: his company being able to charge more than his competitors, creating higher profits with less work his em...2025-03-1855 min
CX PassportThe one where he Disnefies Customer Retention - Vance Morris E208What's on your mind? Let CX Passport know...🎤🎞️“The one where he Disnefies Customer Retention” with Vance Morris in CX Passport Episode 208🎧 What’s in the episode?...CHAPTERS0:00 Introduction: Welcoming Vance Morris1:34 The power of Disney’s systems in customer experience4:43 How systems create freedom for employees7:07 Applying big business lessons to small businesses10:16 Disnefying the mundane to create great experiences12:41 Turning a carpet cleaning business into a CX powerhouse13:39 Why Vance moved into coaching14:43 The cost of new custome...2025-03-1835 min
Horizon SearchHow Disney's Billion-Dollar Magic Can Transform Your Business Today - Vance Morris | 162What makes Disney one of the most successful brands in the world?The answer lies in systems, marketing, and customer experience. In this episode, we sit down with Vance Morris, a former Disney leader and expert in customer service, business systems, and direct response marketing, to break down the billion-dollar playbook that can transform any business.🎯 In this episode, we cover:✅ How Disney’s systems create freedom and help businesses scale effortlessly.✅ Why direct response marketing and personalization give businesses an edge.✅ Th...2025-03-1243 min
Service Based Business Society PodcastDisney Secrets for BusinessIn this episode, Tiffany-Ann Bottcher sits down with Vance Morris, a former Disney leader turned customer experience expert, to uncover the secrets behind Disney’s legendary service. With experience leading teams at one of the world’s most customer-centric companies, Vance now helps businesses of all sizes "Disney-fy" their customer experience, stand out in a commoditized market, and charge premium prices by delivering world-class service.Episode SummaryWhat makes Disney’s customer experience so unforgettable? More importantly, how can small businesses apply those same principles to create magic for their customers? Tiffany-Ann and Vance...2025-03-1249 min
Marketing Boost SolutionsThe CX Power Formula: Create Unforgettable Experiences & Lock in Lifelong Loyalty! | Vance MorrisCustomer retention isn’t just about keeping people around—it’s about crafting unforgettable experiences that turn customers into lifelong fans. This week on the Marketing Boost Solutions Podcast, we sit down with Vance Morris, a Disney veteran turned customer experience strategist, who has mastered the art of turning service into a profit-driving machine. From guarding a birth control factory (yes, really!) to leading at Disney, facing bankruptcy, and rebuilding his career, Vance knows firsthand how to WOW customers and keep them coming back. He shares why most businesses fail at retention, how to monetize customer experience for real revenu...2025-03-1046 min
Next in QueueOn the Rooftops of London featuring Vance MorrisBeing memorable as a business doesn’t mean you need an Oscar-winning song associated with you. But it certainly doesn’t hurt. It’s hard not to think of Dick Van Dyke as a chimney sweep when you hear him singing along with Julie Andrews in the 1964 musical, Mary Poppins. Van Dyke sets an awfully high bar for a memorable home services experience but my guest today, Vance Morris, says that not only can home services businesses create “rave-worthy” experiences, but that in doing so, they drive loyalty and revenue. And he’s not just pontificating – he creates a litt...2025-02-2855 min
The Pivot Experience PodcastTPE EP. 62 Making Experiences Magical ft. Vance MorrisJoin us for an illuminating episode of The Pivot Experience Podcast as we sit down with Vance Morris, former Disney World veteran turned business transformation expert. With over a decade of experience creating magical moments at Disney World, Vance now helps service-based businesses double their profits through his revolutionary Systematic MAGIC™ approach.In this episode, we dive deep into:• The journey from Disney World to business consulting• How to transform ordinary customer interactions into extraordinary experiences• The secrets behind the Return on Experience system• Practical ways to implement Disney-level service in any business• Leadership strategies for maintaining an exceptional service cult...2025-02-2540 min
Drink UpVance Morris's background at Disney shaped his approach to business.n this engaging conversation, Vance Morris shares his journey from working at Disney to becoming a successful entrepreneur with multiple businesses. He emphasizes the importance of customer experience and retention, revealing strategies that can help businesses thrive. Vance also discusses his unique Disney tours for business executives, the significance of systems and processes in running a business, and his personal time management techniques that allow him to balance various responsibilities while maintaining a fulfilling life. In this conversation, Samuel Anderson and Vance Morris discuss the importance of time management, customer experiences, and effective pricing strategies in business. Vance shares...2025-02-0859 min
Amazing Business RadioTransforming Ordinary Businesses Through Extraordinary Experiences Featuring Vance MorrisPrioritizing Customer Retention over Acquisition Shep Hyken interviews Vance Morris, customer service speaker, service and marketing strategist at Deliver Service Now Institute, and former Disney Leader. He talks about nurturing loyal customers and creating successful businesses through exceptional customer experiences. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
What Disney customer experience principles can be applied to enhance customer service in other industries?
How can businesses create an emotional connection with customers?
How can businesses use unique customer experiences to stand out in a competitive market?
What role does employee...2025-02-0427 min
Business Innovators RadioInterview with Vance Morris Founder of Deliver Service NowVance helps business owners get, serve and keep clients for life through creating experiences and response required marketing. He is a Former Birth Control Factory Security Guard turned Disney Leader, turned Bankrupt Out of Work Executive, turned Carpet Cleaner, turned Successful Entrepreneur.Learn More: https://deliverservicenow.com/Influential Entrepreneurs with Mike Saundershttps://businessinnovatorsradio.com/influential-entrepreneurs-with-mike-saunders/Source: https://businessinnovatorsradio.com/interview-with-vance-morris-founder-of-deliver-service-now2025-01-2420 min
Impact PricingThe Secret to Confidently Raising Your Prices Without the Backlash with Vance MorrisVance Morris is a former Disney Leader turned entrepreneur, coach, speaker and author. He helps businesses deliver extraordinary customer experiences through workshops, boot camps, and training at Disney. In this episode, Vance shares practical strategies for implementing premium pricing by presenting options and building value through transparency and trust. He emphasizes the importance of creating emotional connections with customers to enhance loyalty and retention, even in B2B environments. Additionally, he advocates for confident implementation of price increases, highlighting that many pricing challenges stem from business owners' mindset rather than market resistance. Why y...2025-01-1327 min
Marketer of the Day with Robert Plank: Get Daily Insights from the Top Internet Marketers & Entrepreneurs Around the World1218: Deliver Service Now: Drive Referrals and Retain Customers with Customer Service Speaker Vance MorrisRetaining customers while charging premium prices can feel like walking a tightrope, especially when expectations are sky-high. Customers need to feel like they’re getting more than just a product—they want an experience, value, and a relationship they can trust. When retention becomes a challenge, it’s often a signal to focus on deeper connections and delivering consistent quality. Premium pricing isn’t just about what you sell; it’s about how you make customers feel about choosing you.
https://www.youtube.com/watch?v=IK6s-P0yh3U
Vance Morris is a seasoned business consultant with over a decade of...2025-01-1025 minMarketer of the Day with Robert Plank1218: Deliver Service Now: Drive Referrals and Retain Customers with Customer Service Speaker Vance MorrisRetaining customers while charging premium prices can feel like walking a tightrope, especially when expectations are sky-high. Customers need to feel like they’re getting more than just a product—they want an experience, value, and a relationship they can trust. When retention becomes a challenge, it’s often a signal to focus on deeper connections and delivering […]
The post 1218: Deliver Service Now: Drive Referrals and Retain Customers with Customer Service Speaker Vance Morris first appeared on Marketer of the Day with Robert Plank.2025-01-1025 min
Customers First PodcastWow Employees So They Wow Customers with Vance MorrisOn this episode of the Customers First Podcast, I enjoyed engaging with Vance Morris, a former Disney executive and founder/owner of Deliver Service Now. With an impressive background that includes a decade at Walt Disney World, where he played a pivotal role in the design and operation of Chef Mickey's, Vance brings a wealth of knowledge on customer experience and service excellence. We explored his transition from the corporate world to entrepreneurship, delving into his mission to help businesses implement Disney-inspired service models that delight customers and drive profitability. Vance emphasized the crucial role of customer...2024-12-1038 minCustomers First PodcastWow Employees So They Wow Customers with Vance MorrisOn this episode of the Customers First Podcast, I enjoyed engaging with Vance Morris, a former Disney executive and founder/owner of Deliver Service Now. With an impressive background that includes a decade at Walt Disney World, where he played a pivotal role in the design and operation of Chef Mickey's, Vance brings a wealth of knowledge on customer experience and service excellence. We explored his transition from the corporate world to entrepreneurship, delving into his mission to help businesses implement Disney-inspired service models that delight customers and drive profitability. Vance emphasized the crucial role of customer...2024-12-1038 min
DriveWay Marketing: The Road to 6 Figures for Home Services ProsEp 12: Mastering Customer Retention: Insights from Vance MorrisIn this episode of the Driveway Marketing Podcast, Bryan welcomes special guest Vance Morris to dive deep into the world of customer retention and effective marketing strategies for home services. Vance shares his journey from a security guard to a Disney leader and finally to a successful business owner in the home services industry. Together, Bryan and Vance unravel the secrets behind cost-effective customer retention, the power of direct mail, and crafting marketing messages that stand out. Visit Vance Morris’s website, deliverservicenow.com for free downloads and insights on improving service and customer experience.Don...2024-11-1833 min
Timeless Marketing PodcastThe Power of Customer Experience With Vance MorrisVance Morris is the Founder of Deliver Service Now institute (DSNi), a Disney-style service and direct marketing firm helping businesses develop and implement customer-focused, sustainable growth strategies. With over 10 years of experience as an operations executive in Disney Resorts, Vance has successfully transitioned into consulting and coaching companies on delivering exceptional customer service. Notably, his newsletter, the Experience System Report, is renowned for its insightful articles on customer service and marketing. Vance's unique approach, influenced by his Disney background and direct marketing expertise, makes him an authority on creating memorable customer experiences. In this episode… Ha...2024-10-2430 min
FiduciWhoVance Morris: Disnifying Your Business - Bringing Extraordinary Customer ExperiencesVance Morris is the Founder of Deliver Service Now, where he helps business owners attract, serve, and retain clients for life by crafting memorable experiences and implementing response-driven marketing. From his unique journey as a former birth control factory security guard, Disney leader, bankrupt executive, to successful entrepreneur, Vance brings a wealth of experience and insight. His story of reinvention, from cleaning carpets to building a thriving business, inspires others to find success by working smarter, not harder.In this episode, Leonard and Vance discuss:Transitioning from Disney executive to entrepreneurApplying Disney’s sy...2024-10-2240 min
Construction Champions PodcastDelivering an Exceptional Customer Experience! Construction Champions Podcast 2-84 Vance MorrisIn this episode of the Construction Champions podcast, host Ron Nussbaum interviews Vance Morris, a marketing and customer experience expert who has worked with Disney and now owns several home service businesses. Vance shares his insights on how construction companies can stand out from the competition and deliver an exceptional customer experience, rather than competing solely on price.
About
Vance spent 10 years working for the mouse at Walt Disney World in Orlando Florida. He started his career at Disney on the Opening Team of the Yacht & Beach Club Resorts, and progressed through the management ranks as The All-Island Duty...2024-10-1729 min
Keepin it 270Episode 9: Biden Bows Out, Harris Steps In & Trump at NABJJoin host Nathan, riding solo this episode as he breaks down the whirlwind of recent events in U.S. politics. In a not-so surprising move, Joe Biden has stepped out of the race, endorsing Kamala Harris as the Democratic nominee for the upcoming election. Nathan discusses the surge of optimism and engagement this decision has sparked within the Democratic Party.Also on the agenda, is a deep dive into the fallout from JD Vance’s controversial comments and a play by play reaction to Donald Trump’s appearance at the National Association of Black Journalists (NABJ) Convention in C...2024-08-1156 min
The More Freedom Foundation PodcastWho is Kamala Harris?In this episode of the More Freedom Foundation podcast, Rob and Ruairi attempt to stay on topic as they discuss the new pick for the Democratic nominee for President. Though they get sidetracked by conversations about Donald Trump, Joe Biden, and JD Vance, they eventually steer back to the main subject: Kamala Harris. Tune in as they delve into her pros and cons, and her likelihood of becoming the next President of the United States.
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2024-07-291h 01
Narrative PodcastEp. 65 "You Are Supposed To Go To College, Get a Job, And Retire." Vance Morris's False Narrative"You won't profit unless you implement. And if you take the word profit out and you want to put in the word success, you won't have success unless you implement." - Vance Morris
"You're going to college" said Vance Morri's parents and he didn't question it. That's what you were "supposed to do right?" Go to college, get a job, and eventually retire. Vance had success at Disney and then a retirement community. Until he didn't. Vance wanted to do things his way and the standard didn't allow for any deviations. Vance soon realized he was a l...2024-07-0631 min
Business Confidential Now with Hanna Hasl-KelchnerHow to Adopt Disney's Magical Customer Experience in Your Business with Vance MorrisMAGICAL CUSTOMER EXPERIENCEDoes creating a magical customer experience sound like a bunch of marketing pie in the sky?Well, today’s Summer Classic guest is a Disney management alum, and he says that you don’t need a roller coaster or nightly fireworks to create a magical customer experience. What You’ll Discover About the Magical Customer Experience:* How to adopt the magical customer experience for your business* How small gifts create a magical customer experience and increase revenue* How to get ideas for making your own mag...2024-07-0424 min
Business Confidential Now with Hanna Hasl-KelchnerHow to Adopt Disney's Magical Customer Experience in Your Business with Vance MorrisMAGICAL CUSTOMER EXPERIENCEDoes creating a magical customer experience sound like a bunch of marketing pie in the sky?Well, today’s Summer Classic guest is a Disney management alum, and he says that you don’t need a roller coaster or nightly fireworks to create a magical customer experience. What You’ll Discover About the Magical Customer Experience:* How to adopt the magical customer experience for your business* How small gifts create a magical customer experience and increase revenue* How to get ideas for making your own magical customer experience* How Disney’s Law of Unlimited Abundance fits into the magical c...2024-07-0424 min
The CEO Teacher PodcastLessons from The Greatest Marketer of All Time, Jeff WalkerOnline Marketing Guru Jeff Walker Shares The #1 Skill Entrepreneurs Need to Succeed, Spoiler Alert- YOU Already Have This Skill!! You already know the way you present your material has got to be in a way that pulls your students in. It has to be sequenced and structured. You can't give them the 14th lesson on the first day. At the end of the day, the best marketing is teaching. To build a business and create the security, income, and lifestyle you desire, there's gonna be work involved. But let me show you how when your heart lies w...2024-01-0348 min
More Clients, Less Effort.017: Increase Customer Loyalty With Consistent Service Systems with Vance MorrisBusinesses continually strive to gain a competitive edge however, the golden ticket to success isn't necessarily found in groundbreaking innovation or cutting-edge products. It's about creating captivating customer experiences and the critical role of consistent service systems.In this episode of More Clients, Less Effort, we have invited Vance Morris, an entrepreneur with a remarkable knack for creating lasting customer loyalty. He delves deep into the power of service systems and their undeniable impact.Vance highlights the critical distinction between an ordinary business and becoming an extraordinary business. Achieving this calls for...2023-10-3027 min
Evolvepreneur® (After Hours)EPS07:032 [Vance Morris] Systematic Magic Welcome to the Evolvepreneur (After Hours) Show
I am your Special Host Richard Wray
Join me today where we dig deep with our guests and get you the best concepts and strategies to fast-track your business.
My very special guest today is Vance Morris ...
Vance Morris is a former Disney employee who spent 10 years at the company before starting his own businesses. He wrote a book called "Systematic Magic" which outlines 7 keys to creating unique customer experiences. Vance advises people to follow their instincts and become entrepreneurs if they're unhappy in t...2023-09-1130 min
Disruptive Consulting PodcastDiscover the Magic of Disney-inspired Strategy and Service in Business with Vance MorrisReady to transform your business with the magic of Disney-inspired customer service strategies? Join Vance Morris in this episode of Disruptive Consulting Podcast and learn how to elevate your customer experience, satisfaction, and success story!"
Vance Morris – a highly sought-after Customer Service Speaker and Service & Marketing Strategist at Deliver Service Now Institute. Using his 10 years of experience at Disney to enrich his approach to customer service and guest experience, Vance shares powerful insights on transforming your business through Disney-inspired strategies and techniques.
During this captivating conversation, Vance recounts his journey from working at Disney World to...2023-08-0824 min
The Poodle to Pitbull Pet Business PodcastWhy A Premium Pet Business Offers Premium Experiences with Vance MorrisIf you want more affluent clients for your pet business then you MUST offer premium experiences that are packed with big (and little) wow factor moments! This is one of the traits of the top 1% of successful pet businesses, and essential when the economy is struggling and people have less disposable income. If you want to survive AND thrive you must target these affluent dog owners, who are looking for - and are prepared to pay big bucks - for a Disney-like 'Premium' experience. Adding the Disney 'Wow Factor' to a business is th...2023-03-0336 min
The Real Estate Insider Podcast with Adam J. Weber, MAI, SRA, AI-GRSDisnify Your Business with Vance MorrisAbout Vance Morris: Vance Morris is a former Leader at Walt Disney World. He now shows companies how to increase profits, client/patient retention, and employee engagement by adapting the strategies he learned in over a decade at Walt Disney World.He reveals the exact strategies and tactics he used to create and operate, Chef Mickey’s, Disney’s #1 Character Dining Destination, and he shows you how to adapt them to your business.In this episode Adam and Vance discuss:Creating experiences out of the mundaneHow to stand out and get your...2023-02-2846 min
The Poodle to Pitbull Pet Business PodcastHow To Offer a Unique, Memorable, Premium Pet Business Experience with Vance MorrisDo you WOW your pet business clients on a regular basis? Do they tell stories to their dog owning friends about the AMAZING things you do for them? Would you like to turn your customers into raving fans who are so blown away by what you do, that they feel compelled to keep spending money with you, AND referring their dog owning friends? And...would you love to attract more affluent clients who can afford to pay your higher priced services? Then this is the episode for you because I'm talking to V...2023-02-0942 min
The Poodle to Pitbull Pet Business PodcastMeet IMPACT 23 Keynote Speaker, The Disney Guy, Vance Morris!Ever wondered how Disney can sprinkle magic fairy dust all over their business, which leaves their clients feeling warm and fuzzy, so they keep coming back time after time...Well you're in luck because tosay I'm joined by Vance 'Disney Guy' Morris who is coming to the U.K next year to be the keynote speaker at IMPACT 2023 - The Disnify Your Pet Business Success Summit! Vance was a customer sevrvice specialist at Disney for 10 years and he's helped 100's of businesses to transform their customer service so they leapfrog the competition. The key to all this...2022-06-2441 min
ListenUp!Vance Morris - Understanding Disney’s Process for Customer ServiceVance Morris is a former Disney leader, Disney and customer experience strategist, and international speaker. He has built his career on the tenets of Disney’s brand of service. He’s spent the past 10 years sharing the insider secrets for a customer and guest service experience that works like magic. After a decade with Disney, he’s put those same principles to use in his own position as President and Owner of Chesapeake Service Solutions, which owns multiple chem-dry franchises on the U.S. east coast. Vance has been featured on NBC, CBS, FOX, and more. In this e...2022-04-2129 min
The In Your Face PodcastCustomer Service Strategies for Attracting and Retaining Clients in the Dental Industry with Vance MorrisVance Morris is a customer experience strategist and international speaker. He has held a variety of titles throughout his career, including former birth control factory security guard, bankrupt out-of-work executive, carpet cleaner, successful entrepreneur, and Disney leader. After spending 10 years at Walt Disney World, Vance now runs the only Disney service and direct response marketing business on the planet. He coaches companies on how to create Disney-style service systems and then monetize them through direct response marketing. Vance is also the “Longest Reigning Marketer of the Year” and the Author of Systematic Magic: 7 Magic Keys to Disnify Any Business. 2022-03-0239 min
INspired INsider PodcastDisney Insider Secrets and Lessons to Attract Lifetime Clients With Vance Morris of Deliver Service Now InstituteVance Morris is a Customer Service Speaker and Service and Marketing Strategist at Deliver Service Now Institute, where he shares insider secrets of how the magic of customer and guest service is created. He is a 10-year Disney veteran, having spent 10 years working for the mouse at Walt Disney World in Orlando, Florida. His Disney service and direct response marketing business allows him to coach companies that create Disney-style service systems and then monetize them through direct response marketing. Vance is also the longest-reigning marketer of the year at GKIC. In this episode… No...2022-02-011h 01
Systematic Magic with Vance MorrisCash flow surge, Disney styleDo you need a cash flow surge? Listen for a Disney strategy you can adapt into your business that will generate an immediate flow of cash, leads or prospects.Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business”Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient ExperienceFor more on Disney Style Service and small busine...2022-01-2508 minSystematic Magic with Vance MorrisDespite tsunami warning, Trump flocks to oceanWhen does human stupidity end?Nursery school? Grade school? High School? PhD?Apparently, stupidity only ends when you are dead.After a volcano erupted a couple days ago, tsunami warnings were posted for the the entire west coast of the US. Instead of evacuations and people flocking to the interior of the country, to say.... South Dakota, these numbknuckles (not trump) ran towards the ocean!How is Vance going to transition from tsunami chasing dunce-like nincompoops to a client experience or marketing lesson?Great question, glad you asked.2022-01-1906 minSystematic Magic with Vance MorrisFailure orientation: Crusty Chicken verus Chick-Fil-Afailure orientation mostly found in business owners, not entrepreneurs is when people are controlled by external circumstances. This happens to many mom and pops. They give up the minute Walmart puts up the coming soon sign on any empty lot.They curl up into the fetal position, cry woe's me and hide behind mommy's apron. Entrepreneurs are not wired that way. Just listen as a mom&pop chicken place tries to take on CFACheck out : https://www.deliverservicenow.com/vance-morris-magic-of-disney/ where I reveal the other 6 Magic Keys to Disnifying your business.Author...2022-01-0304 min
The Boardroom Buzz: Grow, Sell, or ExitEpisode 76 — Lessons from Disney: Systematic Magic with Vance MorrisYou can sprinkle pixie dust and hold your breath, or you can build a system to deliver a world-class experience for your customers. Stop waiting to exhale and step into The Boardroom with our guest Vance Morris. Vance shares his best practices for service businesses from his time at Disney operations. He’s going to clue you in on ways to set yourself apart from your competition. Hear how ownership mentality and employee engagement differ from Vance’s time while working with The Mouse.
You’ve thought about direct mail to grow your top line but have you te...2021-12-161h 24
Recovery Revolution LiveRecovery Revolution Live with JoAnna VanceJoAnna Vance, Advocate and Organizer, is a person in long term Recovery from SUD. WV State Organizer for the Recovery Advocacy Project and Recovery Fellow for the American Friends Service Committee.
Recovery Advocacy Project2021-11-2359 min
Coaches Making IMPACT with A'nary BellamyCoaches Making IMPACT Interview Vance MorrisThe word IMPACT means different things to different people. To the coaches on this podcast, it's all about creating change for those they serve and adding value to an often troubled world. Vance Morris has taken the time to not only share their story but leave behind a golden nugget to implement in our everyday lives.--- Support this podcast: https://anchor.fm/coachesmackingimpact/support2021-11-1814 min
Science of CXVance Morris : Customer Experience the Mouse Would be Proud ofVance Morris is a former Leader at Walt Disney World. He now shows companies how to increase profits, client retention, and employee engagement by adapting the strategies he learned in over a decade at Walt Disney World.
Main topics addressed in our interview today.
Theming. The magic that goes into designing a destination as magical as Disney World. Plusing - Constant process improvement.Systematic magic. Seven magic keys to disnify your business - Looking at Disney's strategies and how you too, can employ the same strategy to grow your business or brand. Some of the tips Van...2021-10-0141 min
Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers#52 Disney Customer Service Culture, with Vance Morris[2:03 - 2:08] What did you learn about the customer experience at Walt Disney world?[2:15 - 2:24] The Disney company can take any mundane, boring thing and turn it into an experience. [2:58] I call it Disneyfication - creating experiences out of the mundane e.g. answer the phone, send an email, send a package. Why don't you make an experience out of them?[4:15 - 4:31] We come up with a service map; every interaction with a client or patient. Whether it's marketing at the front desk, a telephone call, etc, every single point is mapped out. ...2021-09-0832 min
Building Her Empire Podcast Experience Hosted by Loralei HalletPart 2 - Disnifying YOUR business - Magic Keys in how to serve, out price and out market your competition - with the One and Only Disney Guy: Vance MorrisPart 2 - Vance Morris is one of the world's leading authorities on customer service and on customer experience as well as a renowned expert on direct marketing and business building. He's an author, a consultant, and a keynote speaker, and is the recipient of multiple business awards.2021-07-2944 min
Building Her Empire Podcast Experience Hosted by Loralei HalletDisnifying YOUR business - Magic Keys in how to serve, out price and out market your competition - with the One and Only Disney Guy: Vance MorrisVance Morris is one of the world's leading authorities on customer service and on customer experience as well as a renowned expert on direct marketing and business building. He's an author, a consultant, and a keynote speaker, and is the recipient of multiple business awards.
Vance spent ten years working for the mouse at Walt Disney World in Orlando Florida as Senior Manager. As a business leader and entrepreneur himself, Vance built his own company into a market leader. Vance nows consults and coaches other companies on how to create and implement Disney-style service...2021-07-1427 min
Systematic Magic with Vance MorrisWrite Copy FAST with Jack TurkA-list copywriter, Jack Turk, joins the Systematic Magic Podcast to reveal how to write killer copy fast. For more on Jack, Click here: https://writekillercopyfast.com/info/headlinereport/report/ Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business”Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient ExperienceFor more on Disney Style Service and small busines...2021-07-0638 min
Blue Collar NationThe Disney Way of Customer Service with Vance MorrisVance Morris, Disney employee turned home service entrepreneur tells Larry and Eric the key elements he learned to create a client experience that keeps the repeat and referral customers coming. Learn about the theater aspect of the service business and also how to systematize that experience for your techs.TITLE SPONSOR: MORNING TECH MEETINGThis episode it brought to you by www.morningtechmeeting.com. Don't lose money in the field because your service techs are not great at sales, customer service, and communicating with clients. Morning Tech Meeting has video lessons that can be s...2021-05-271h 04
More Perfect MarketingThe One About Learning Lessons from Disney (with Vance Morris)Disney is one of the most well known companies in the world, and it's no wonder why. With movies, theme parks, TV shows, and more all over the globe Disney has made an impact on people everywhere. In this episode, Vance Morris joins us to talk about some of what make Disney worth studying and how other businesses can model after their knowledge, systems, and success!
Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as a leader in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the...2021-05-2726 min
ExecuPeaksEP 103: Meet Vance Morris, Founder & Owner of Deliver Service NowBring the Magic of Disney Guest Service to your business with Former Disney Leader turned Customer Service Speaker & Consultant. After leaving corporate life, following the success of his bricks & mortar business in 2007 led to the inception of his next business, Deliver Service Now!, consulting and coaching other companies on how to create and implement Disney style service. Credit: Vance Morris.2021-05-2106 min
Systematic Magic with Vance MorrisMembership Multipliers and the Client Experience with Scott Whitaker and Vance MorrisScott Whitaker, Founder of Membership Multipliers joins Vance for a conversation about creating a membership program and how to retain them. Scott can be found at https://www.membershipMultipliers.comAuthor of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business”Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient ExperienceFor more on Disney Style Service and small...2021-05-2043 minSystematic Magic with Vance MorrisIt is all about the details in your client experienceWhat is the first thing people encounter with your business or practice? Think about it. What's the first thing. Do you, how them, even before they get to the first interaction with you or your team, every business should be about the details. I mean, one small oversight could be the beginning of the end of your business. You need to be unwavering. You need to demand adherence to the details that you've set up in your business.Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business”Author of the new book “Tales...2021-05-1303 minSystematic Magic with Vance MorrisBe careful who you listen toThere is so much fake news out there... Yep, it is still there. Be careful who you listen to. Verify your information before you publishAuthor of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business”Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient ExperienceFor more on Disney Style Service and small business marketing or having Vance...2021-05-0608 minSystematic Magic with Vance MorrisCustomer service without the service#customerservice How can you have a customer service department without service?Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business”Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient ExperienceFor more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "System...2021-04-2703 min