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Vance Morris
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Inspiring Stories
Learn to Wow Your Clients with Vance Morris
Vance spent 10 years working for the mouse at Walt Disney World in Orlando Florida. He started his career at Disney on the Opening Team of the Yacht & Beach Club Resorts, and progressed through the management ranks as a Night Club Manager at Pleasure Island, Service Trainer aboard the Empress Lily, and on the revitalization team of the Contemporary Resort in the mid-90’s. It was at the Contemporary that Vance got his crowning achievement, Designing, Opening and Operating Chef Mickey’s, Disney’s flagship Character Dining Experience. After leaving Disney, (yes people do leave) he utilized his skills to res...
2025-06-06
52 min
Value Creators
Episode #64. Customer Experience Is Everything: A Conversation with Vance Morris
What makes a business truly stand out in the hyper-competitive challenge to create customer value? It’s not just the product—it’s the experience, and the system that generates and sustains it.In this episode of The Value Creators Podcast, Hunter Hastings speaks with Vance Morris, former Disney leader and expert in service system design, about why a customer experience system is the most strategic asset in business. From theme parks to high tech to carpet cleaning to consulting, Vance reveals how to create experience systems that delight customers, and drive lasting loyalty.Key insigh...
2025-06-05
51 min
Revenue from Retention
“The Lousy Employee” — Where Being Unfit for Average Jobs Leads to an Extraordinary Career ft. Vance Morris
Every Disney leader, regardless of rank, is trained to pick up trash. That’s right—even executives in suits are expected to keep the park clean. It’s called “Disney Show,” and it’s part of the culture that says no one is above creating an excellent guest experience. This commitment to service at every level is one reason Disney is world-renowned for its customer experience—and it’s a big part of what Vance Morris brings to the table. Welcome back to the show! I am beyond excited for today’s episode—because we’re about to pull back the curta...
2025-05-29
43 min
Profit With A Plan
Create Raving Fans: How Small Businesses Win Big with Memorable Experiences with Vance Morris
Create Raving Fans: How Small Businesses Win Big with Memorable Experiences EP304 Profit With A Plan Podcast Released May 27, 2025 Guest: Vance Morris, Customer Retention Expert, founder of Chesapeake Service Solutions Host: Marcia Riner, Business Growth Strategist, CEO Infinite Profit® Podcast Notes: In this unforgettable episode of Profit With A Plan, Marcia Riner sits down with Vance Morris—Disney veteran, customer retention expert, and founder of Chesapeake Service Solutions. Vance reveals how small business owners can stop chasing new customers and start creating raving fans who return again and again—and bring their friend...
2025-05-27
39 min
Winners Circle With Jay
Marketing with a Purpose – Direct Response Marketing in Action With Jay Adewole & Vance Morris
In this exciting episode of the Winners Circle Podcast, host Jay Adewole sits down with Vance Morris, a renowned customer experience expert and former leader at Walt Disney World, to discuss "Marketing with a Purpose – Direct Response Marketing in Action."Vance is the founder of the Deliver Service Now Institute and has spent years honing his skills under the mentorship of marketing legend Dan Kennedy. With a passion for enhancing customer experiences, Vance has empowered over a thousand businesses to adopt systematic, Disney-style service strategies that truly resonate with their audiences.Join us as we ex...
2025-05-14
47 min
The Real Life Buyer
Transforming SME Customer Service: Expert Tips from Vance Morris
ABOUT THE GUEST AND WHAT'S IN STORE FOR YOU.Today you can discover how to deliver unforgettable customer experiences with Vance Morris, a former Disney leader who mastered the art of "Disnifying" businesses. Drawing on his time at Disney, Vance shares proven strategies to help SMEs create magical customer moments on a budget, recover from service failures, and scale without losing their service edge. Learn how attention to detail, culture-building, and practical systems can transform your business into a loyalty-driving powerhouse. If you’re an SME owner or professional eager to stand...
2025-05-13
46 min
Sticky Note Marketing with Mary Czarnecki
How to Create Customers for LIFE: Expert Insights by Vance Morris
In this episode of the Sticky Note Marketing Show, Mary Czarnecki hosts Vance Morris, a customer experience expert who shares invaluable insights into customer retention. Vance, with a decade of experience at Walt Disney World, discusses the importance of focusing on existing customers to improve profitability, the concept of customer 'plusing,' and practical strategies to create unforgettable experiences. Learn how simple yet effective steps can transform your customer relations and enhance your business's growth.KEY POINTS:Customer retention is often overlooked, with most businesses focusing heavily on acquisition and allocating little to no budget...
2025-04-28
28 min
The Business Power Hour with Deb Krier
Vance Morris
Vance Morris helps business owners get, serve, and keep clients for life through creating experiences and response required marketing. He is a former birth control factory security guard turned Disney leader, turned bankrupt out-of-work executive, turned carpet cleaner, turned successful entrepreneur. Now, he’s the founder of DSN Institute, helping businesses create customer experiences that drive extraordinary customer referrals and profits.Vance has a gift for our listeners. Click here to receive 52 Low Cost Ways to Wow Your Customers.
2025-04-24
59 min
Freelance Business Unlocked
#76: Disney-fy Your Business: Lessons in WOWing Your Clients – Vance Morris
What does Disney know about business that most entrepreneurs miss? A whole lot, according to this week's guest, Vance Morris.Vance is a former Disney leader turned entrepreneur who now owns multiple successful home service businesses—and consults with others on how to wow their customers without breaking the bank. In this episode, we explore how systems, creativity, and a little old-school charm can completely transform your client experience.We dive into the power of systems and processes, and how they actually create freedom—not limit it. Vance shares the behind-the-scenes wisdom he pick...
2025-04-22
50 min
Mastering eCommerce Marketing
149. Easy Ways to Keep Customers Happy with Vance Morris
Hey everyone, welcome back to Mastering eCommerce Marketing. I’m Eitan Koter, and today’s episode is a fun one.Eitan sits down with Vance Morris, a former Disney leader who spent over a decade crafting the kind of customer experiences people never forget. These days, he helps businesses build systems that make great service not just memorable, but also profitable - all through his Deliver Service Now brand and his “Return on Experience” approach.In this chat, Vance explains what customer experience really means - and spoiler alert, it’s not just about being nice. He b...
2025-04-03
35 min
Sincerely, Self
Vance Morris: Disney Magic for business success
Disney veteran and creator of Deliver Service Now, Vance Morris emphasizes the importance of using Disney's methods to succeed in business. In this episode, he shares how his experience at Disney taught him the value of meticulous attention to detail, which can significantly enhance customer experiences. He provides examples of businesses that have successfully implemented these methods, creating emotional connections and memorable moments for their customers, proving that you don't need big investments to achieve success. Check out more on Vance: https://go.deliverservicenow.com/speaking See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https...
2025-03-29
31 min
Hospitality Daily Podcast
How to 'Disneyfy' Your Hospitality Business to Delight Guests and Drive Revenue - Vance Morris
In this episode, Vance Morris, a former Disney leader and founder of Deliver Service Now, shares how hospitality businesses can create extraordinary guest experiences—and significantly increase revenue—by implementing the proven systems behind Disney’s magic. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instag...
2025-03-28
32 min
The Zee Marketing Podcast
Disney Secrets for Growing Your Business with Vance Morris
Vance Morris is an entrepreneur, keynote speaker, and an authority on customer experience & customer service. Vance previously worked at Walt Disney World where he managed multiple restaurants and nightclubs. At Disney, he learned much about customer service, paying attention to small details, and creating memorable guest experiences. In this episode, we discussed how Vance applies the lessons he learned at “the happiest place on Earth” to his carpet cleaning company and other service businesses. By sprinkling in some Disney magic and going the extra mile to surprise and delight his customers, Vance Morris made his cleaning companies stand out from...
2025-03-27
36 min
My Weekly Marketing
How Disney's Secrets Can Elevate Your Business with Vance Morris
Disney is known for unforgettable customer experiences, but what if you could bring that same magic into your own business? Vance Morris, a former Disney leader turned entrepreneur, shares how the company’s systems, attention to detail, and customer-first mindset can help small businesses stand out. He explains how to create a consistent experience, build strong customer relationships, and turn everyday interactions into something memorable.We also talk about the power of systems, the role of storytelling in marketing, and simple ways to wow customers without breaking the bank. If you want practical, straightforward strategies for improving cu...
2025-03-19
40 min
Living in Alignment with Amy Starr Allen
#072: How to Stand Out in the Marketplace & Create Customers For Life With Vance Morris
In this episode, I am joined by Vance Morris. While working at Disney years ago, Vance learned all of the systems and processes that go into providing the best customer service on the planet. After studying how this works through his experience there, he started his own company and applied what he learned. This lead to: his company being able to charge more than his competitors, creating higher profit
2025-03-18
55 min
Living In Alignment
#072: How to Stand Out in the Marketplace & Create Customers For Life With Vance Morris
Get the full show notes on my website: https://amystarrallen.com/72 Grab my resources here: https://affiliatemarketingjunkie.com/resources In this episode, I am joined by Vance Morris. While working at Disney years ago, Vance learned all of the systems and processes that go into providing the best customer service on the planet. After studying how this works through his experience there, he started his own company and applied what he learned. This lead to: his company being able to charge more than his competitors, creating higher profits with less work his em...
2025-03-18
55 min
CX Passport
The one where he Disnefies Customer Retention - Vance Morris E208
What's on your mind? Let CX Passport know...🎤🎞️“The one where he Disnefies Customer Retention” with Vance Morris in CX Passport Episode 208🎧 What’s in the episode?...CHAPTERS0:00 Introduction: Welcoming Vance Morris1:34 The power of Disney’s systems in customer experience4:43 How systems create freedom for employees7:07 Applying big business lessons to small businesses10:16 Disnefying the mundane to create great experiences12:41 Turning a carpet cleaning business into a CX powerhouse13:39 Why Vance moved into coaching14:43 The cost of new custome...
2025-03-18
35 min
Horizon Search
How Disney's Billion-Dollar Magic Can Transform Your Business Today - Vance Morris | 162
What makes Disney one of the most successful brands in the world?The answer lies in systems, marketing, and customer experience. In this episode, we sit down with Vance Morris, a former Disney leader and expert in customer service, business systems, and direct response marketing, to break down the billion-dollar playbook that can transform any business.🎯 In this episode, we cover:✅ How Disney’s systems create freedom and help businesses scale effortlessly.✅ Why direct response marketing and personalization give businesses an edge.✅ Th...
2025-03-12
43 min
Service Based Business Society Podcast
Disney Secrets for Business
In this episode, Tiffany-Ann Bottcher sits down with Vance Morris, a former Disney leader turned customer experience expert, to uncover the secrets behind Disney’s legendary service. With experience leading teams at one of the world’s most customer-centric companies, Vance now helps businesses of all sizes "Disney-fy" their customer experience, stand out in a commoditized market, and charge premium prices by delivering world-class service.Episode SummaryWhat makes Disney’s customer experience so unforgettable? More importantly, how can small businesses apply those same principles to create magic for their customers? Tiffany-Ann and Vance...
2025-03-12
49 min
Marketing Boost Solutions
The CX Power Formula: Create Unforgettable Experiences & Lock in Lifelong Loyalty! | Vance Morris
Customer retention isn’t just about keeping people around—it’s about crafting unforgettable experiences that turn customers into lifelong fans. This week on the Marketing Boost Solutions Podcast, we sit down with Vance Morris, a Disney veteran turned customer experience strategist, who has mastered the art of turning service into a profit-driving machine. From guarding a birth control factory (yes, really!) to leading at Disney, facing bankruptcy, and rebuilding his career, Vance knows firsthand how to WOW customers and keep them coming back. He shares why most businesses fail at retention, how to monetize customer experience for real revenu...
2025-03-10
46 min
Next in Queue
On the Rooftops of London featuring Vance Morris
Being memorable as a business doesn’t mean you need an Oscar-winning song associated with you. But it certainly doesn’t hurt. It’s hard not to think of Dick Van Dyke as a chimney sweep when you hear him singing along with Julie Andrews in the 1964 musical, Mary Poppins. Van Dyke sets an awfully high bar for a memorable home services experience but my guest today, Vance Morris, says that not only can home services businesses create “rave-worthy” experiences, but that in doing so, they drive loyalty and revenue. And he’s not just pontificating – he creates a litt...
2025-02-28
55 min
The Pivot Experience Podcast
TPE EP. 62 Making Experiences Magical ft. Vance Morris
Join us for an illuminating episode of The Pivot Experience Podcast as we sit down with Vance Morris, former Disney World veteran turned business transformation expert. With over a decade of experience creating magical moments at Disney World, Vance now helps service-based businesses double their profits through his revolutionary Systematic MAGIC™ approach.In this episode, we dive deep into:• The journey from Disney World to business consulting• How to transform ordinary customer interactions into extraordinary experiences• The secrets behind the Return on Experience system• Practical ways to implement Disney-level service in any business• Leadership strategies for maintaining an exceptional service cult...
2025-02-25
40 min
Drink Up
Vance Morris's background at Disney shaped his approach to business.
n this engaging conversation, Vance Morris shares his journey from working at Disney to becoming a successful entrepreneur with multiple businesses. He emphasizes the importance of customer experience and retention, revealing strategies that can help businesses thrive. Vance also discusses his unique Disney tours for business executives, the significance of systems and processes in running a business, and his personal time management techniques that allow him to balance various responsibilities while maintaining a fulfilling life. In this conversation, Samuel Anderson and Vance Morris discuss the importance of time management, customer experiences, and effective pricing strategies in business. Vance shares...
2025-02-08
59 min
Amazing Business Radio
Transforming Ordinary Businesses Through Extraordinary Experiences Featuring Vance Morris
Prioritizing Customer Retention over Acquisition Shep Hyken interviews Vance Morris, customer service speaker, service and marketing strategist at Deliver Service Now Institute, and former Disney Leader. He talks about nurturing loyal customers and creating successful businesses through exceptional customer experiences. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What Disney customer experience principles can be applied to enhance customer service in other industries? How can businesses create an emotional connection with customers? How can businesses use unique customer experiences to stand out in a competitive market? What role does employee...
2025-02-04
27 min
Business Innovators Radio
Interview with Vance Morris Founder of Deliver Service Now
Vance helps business owners get, serve and keep clients for life through creating experiences and response required marketing. He is a Former Birth Control Factory Security Guard turned Disney Leader, turned Bankrupt Out of Work Executive, turned Carpet Cleaner, turned Successful Entrepreneur.Learn More: https://deliverservicenow.com/Influential Entrepreneurs with Mike Saundershttps://businessinnovatorsradio.com/influential-entrepreneurs-with-mike-saunders/Source: https://businessinnovatorsradio.com/interview-with-vance-morris-founder-of-deliver-service-now
2025-01-24
20 min
Impact Pricing
The Secret to Confidently Raising Your Prices Without the Backlash with Vance Morris
Vance Morris is a former Disney Leader turned entrepreneur, coach, speaker and author. He helps businesses deliver extraordinary customer experiences through workshops, boot camps, and training at Disney. In this episode, Vance shares practical strategies for implementing premium pricing by presenting options and building value through transparency and trust. He emphasizes the importance of creating emotional connections with customers to enhance loyalty and retention, even in B2B environments. Additionally, he advocates for confident implementation of price increases, highlighting that many pricing challenges stem from business owners' mindset rather than market resistance. Why y...
2025-01-13
27 min
Marketer of the Day with Robert Plank
1218: Deliver Service Now: Drive Referrals and Retain Customers with Customer Service Speaker Vance Morris
Retaining customers while charging premium prices can feel like walking a tightrope, especially when expectations are sky-high. Customers need to feel like they’re getting more than just a product—they want an experience, value, and a relationship they can trust. When retention becomes a challenge, it’s often a signal to focus on deeper connections and delivering […] The post 1218: Deliver Service Now: Drive Referrals and Retain Customers with Customer Service Speaker Vance Morris first appeared on Marketer of the Day with Robert Plank.
2025-01-10
25 min
Marketer of the Day with Robert Plank: Get Daily Insights from the Top Internet Marketers & Entrepreneurs Around the World
1218: Deliver Service Now: Drive Referrals and Retain Customers with Customer Service Speaker Vance Morris
Retaining customers while charging premium prices can feel like walking a tightrope, especially when expectations are sky-high. Customers need to feel like they’re getting more than just a product—they want an experience, value, and a relationship they can trust. When retention becomes a challenge, it’s often a signal to focus on deeper connections and delivering consistent quality. Premium pricing isn’t just about what you sell; it’s about how you make customers feel about choosing you. https://www.youtube.com/watch?v=IK6s-P0yh3U Vance Morris is a seasoned business consultant with over a decade of...
2025-01-10
25 min
Customers First Podcast
Wow Employees So They Wow Customers with Vance Morris
On this episode of the Customers First Podcast, I enjoyed engaging with Vance Morris, a former Disney executive and founder/owner of Deliver Service Now. With an impressive background that includes a decade at Walt Disney World, where he played a pivotal role in the design and operation of Chef Mickey's, Vance brings a wealth of knowledge on customer experience and service excellence. We explored his transition from the corporate world to entrepreneurship, delving into his mission to help businesses implement Disney-inspired service models that delight customers and drive profitability. Vance emphasized the crucial role of customer...
2024-12-10
38 min
Customers First Podcast
Wow Employees So They Wow Customers with Vance Morris
On this episode of the Customers First Podcast, I enjoyed engaging with Vance Morris, a former Disney executive and founder/owner of Deliver Service Now. With an impressive background that includes a decade at Walt Disney World, where he played a pivotal role in the design and operation of Chef Mickey's, Vance brings a wealth of knowledge on customer experience and service excellence. We explored his transition from the corporate world to entrepreneurship, delving into his mission to help businesses implement Disney-inspired service models that delight customers and drive profitability. Vance emphasized the crucial role of customer...
2024-12-10
38 min