Shows
Mortgage Vault PodcastWinning in the current market by 'looking at the deal & not the decade': Brad Rice, CEO, Amerifund Home LoansIn this episode we are in conversation with Brad Rice, Founder & CEO at Amerifund Home Loans. Brad has close to three decades of experience across retail & wholesale lending.Brad shares key insights on how lenders could tide over the current market situation by 'looking at the deal & not the decade'.He elaborates that - current high interest rate macro-environment is a part of overall business cycle. Hence, there would always be potential home owners looking to purchase a home. However, we need innovative new products that could help such borrowers qualify despite 7+ % interest rate on...2022-11-2247 min
Mortgage Vault PodcastA playbook for default servicing excellence in high interest environment: Michael Merritt, BOK FinancialIn this episode we are in conversation with Michael Merritt, Senior Vice President, Customer Care and Default Mortgage Servicing at BOK Financial. Mike is an expert in default servicing with 10+ years of experience across Mr. Cooper, Goldman Sachs & BOK Financial.Mike talks about the current "high interest rate" macro environment, how it's expected to shape default rates in 2023 and what servicers can do, to prepare for it. He also shares how artificial intelligence & ML is critical to keep loan files clean & well indexed. This helps customer agents retrieve the right data in the f...2022-11-1529 min
Mortgage Vault PodcastHow Sagent is changing the paradigm for mortgage servicing with a technology-first playbookIn this episode, we are in conversation with Dan Sogorka, CEO & President of Sagent - a cutting-edge technology company that modernizes the lending and homeownership experience for loan servicers and millions of consumers across the country.In this episode, Dan talks about the service industry and what Sagent is doing differently to embrace the tumultuous mortgage market head-on. Dan also discusses how Sagent has embraced technology with its myriad of tools and the quintessential element of empathy for providing a delightful and a seamless experience for its consumers. He shares his perspective about how the i...2022-09-2849 min
Mortgage Vault PodcastHow Sagent is disrupting servicing technology space with its consumer first approach: In conversation with Dan Sogorka, CEO & President, Sagent.In this episode we are in conversation with Dan Sogorka, CEO & President of Sagent Lending - a cutting edge technology company that modernizes the lending and homeownership experience for loan servicers and millions of consumers across the country.In this episode Dan dives deep into how mortgage servicing can be made seamless for the end consumer, especially when many borrowers are set to exit forbearance.He also talks about how servicers can improve customer retention by striking a balance between building the right data infrastructure and providing a high touch concierge experience.2021-10-1238 min
Mortgage Vault PodcastHow can servicers help consumers in the post forbearance period: In conversation with Gagan Sharma, CEO & President of BSI Financial ServicesIn this episode we are in conversation with Gagan Sharma, CEO & President of BSI Financial Services, a family of companies that specializes in loan subservicing and special servicing, loan quality control and loss mitigation services. Today, BSI services more than 175,000 agency and non-agency mortgages and is an approved servicer for Fannie Mae, Freddie Mac, FHA, VA and HUD, in addition to private investors.As post COVID relief is set to expire soon, Gagan talks about how mortgage servicers can reduce friction & create a seamless digital experience for consumers exiting forbearance. He als...2021-09-2226 min
Mortgage Vault PodcastAnalyzing challenges for wholesale lenders in the current market conditions: In conversation with Kevin Parra, CEO & President of Plaza Home MortgageIn this episode we are in conversation with Kevin Parra, Co-Founder, CEO & President of Plaza Home Mortgage - one of the largest wholesale & correspondent lenders in the country.Kevin talks about the key challenges for wholesale lenders in the second half of the year & what lenders need to do to navigate through choppy market conditions.He also talks about some of the initiatives at Plaza that is geared towards building a robust broker & TPO channel. Listen to the complete episode to learn more.This episode is hosted b...2021-09-1616 min
Mortgage Vault PodcastHow lenders can build the right technology stack to build a competitive edge in loan operations: In conversation with Jay Promisco, Chief Production Officer at Sierra Pacific MortgageIn this episode we are in conversation with Jay Promisco, President of Originations at Sierra Pacific Mortgage. Jay has over decades of experience in the mortgage industry and has been key in implementing several technology initiatives at Sierra Pacific including a custom LOS for retail & TPO - ExpressLoans.Jay talks about the key areas where technology implementations can help lenders become more nimble while reducing their cost of production. He also shares his framework of evaluating a new tool or integration to ensure that it delivers a handsome ROI in near to long termDive...2021-08-2535 min
Mortgage Vault PodcastHow can wholesale lenders leverage tech to improve market resilience: In conversation with Phil Shoemaker, President of Originations, Homepoint FinancialIn this episode we are in conversation with Phil Shoemaker, President of Originations at Home Point Financial. Phil has over decades of experience in the mortgage industry and prior to Home Point, he served as the COO of Production at Caliber Home Loans.Phil helped us understand the key head-winds and tail-wind for wholesale lenders in the current market conditions. He specifically explains how to strike a balance between building the right technology suite in house while keeping the mortgage experience as high touch as needed.Dive into this episode to get practical insights on h...2021-08-2037 min
Mortgage Vault PodcastHow AD Mortgage delivers the fastest turnaround time for non-QM loans in the industry: In conversation with Max Slyusarchuk, CEO, AD Mortgage.In this episode we are in conversation with Max Slyusarchuk, President & CEO of AD Mortgage - by far the leader in non-QM lending space.Max talks about the importance of having in-house technology capabilities to develop custom automation tools for a swifter lending process. For example - AD Mortgage has built an automated underwriting system, ground up. This has helped them achieve the fastest turnaround time for non-QM loans in the industry, that is, less than 48 hours.Dive into this episode to learn more about how in-house technology implementation can provide a competitive edge to...2021-08-1217 min
Mortgage Vault PodcastWhat really matters to lenders & servicers, when it comes to technology: in conversation with Lisa Springer, CEO at STRATMOR GroupIn this episode we are in conversation with Lisa Springer, CEO & Senior Partner at STRATMOR Group. Lisa has over 3 decades of experience in mortgage technology space and currently she heads all strategic initiatives, client experience & technology advisory services at STRATMOR Group. We had a very insightful conversation with Lisa on the state of technology adoption in the mortgage industry - functions where adoption is either leading or lagging amongst lenders & servicers. She also spoke about the four areas where technology partners / vendors should focus on - to act as a catalyst in accelerating tech adoption in the i...2021-08-0526 min
Mortgage Vault PodcastCX, automation led efficiency & other toolkits for lenders to improve market preparedness: in conversation with Jamie Cavanaugh, COO at Amerifund Home LoansIn this episode we are in conversation with Jamie Cavanaugh, COO at Amerifund Home Loans. Jamie talks about her early years in the mortgage industry & how she overturned professional odds during the 2007-08 meltdown to come back stronger & resilientShe also shares her insights on how mortgage lenders can better prepare themselves to face market uncertainties and margin compression. Taking this further, she elaborates on a detailed toolkit to help lenders achieve this very goal - this includes a strong focus on CX, operational efficiency, proactive business development & other measuresGiven the prevalent risk of m...2021-07-2927 min
Mortgage Vault PodcastHow present macro-economic conditions will impact secondary markets: in depth conversation with Shawn Ansley, Managing Director, Vice CapitalIn this episode we are in conversation with Shawn Ansley, Managing Director at Vice Capital. Vice Capital is a leading hedge management service provider that helps banks, credit unions and mortgage companies manage interest rate risks and maximize profitability in MBS trades and mortgage-related transactions in the secondary market.Shawn shares his perspectives on how secondary markets are expected to perform in the current market conditions. He also talks about the recent automation initiatives at Vice Capital to optimize capital market operations at Vice Capital.Listen to the complete episode today.This episode...2021-07-2315 min