Shows
Cultural Communication Confidence162 - 2026 Kick-Start: Clarity, Momentum & Bold ActionWelcome to the first podcast episode of 2026, and we are starting with how we mean to continue with bold action. This episode is about momentum, clarity and creating a fast, intentional start to the year. This is your invitation to move from thinking to actively working and delivering on your leadership goals. Drawing on chapter one of my bestselling book, Become a Global Leader, I guide you through a series of practical exercises designed to help you think bigger, get clearer on what you want, and move from reflection into bold action. If you want...
2026-01-0917 min
Cultural Communication Confidence158 - Engaging Conversations, Leadership Spaces and Visibility with Enfys MaloneyIn today's episode, I'm joined by Enfys Maloney, business expert, speaker, and seven-time award-winning sales trainer, trusted by hundreds of ambitious businesses. At the heart of this episode is the idea that strong communication and leadership are built by design and intention, not by accident. Quality conversations happen when you approach them with curiosity, intention and a readiness to move beyond the predictable. Enfys talks honestly about what leaders need, whether they are running a business, heading up a team or building their influence. Enfys also shares why leadership can feel lonely at...
2025-12-0829 min
Cultural Communication Confidence155 - Become a Global Leader Discover Victoria's BookThere are moments in every leader's journey when reflection meets action, and for me, that moment is now. Today, on publication day for my book, Become a Global Leader, I sit down with my friend, Enfys Maloney, to talk about the leadership stories and learnings behind the book, the lessons I've learned along the way, and what true leadership really looks like behind the scenes. In this podcast episode, the tables are turned, and Enfys interviews me, exploring not only the themes of the book, but also what it means to lead, to grow, and...
2025-11-1729 min
Cultural Communication Confidence120 - Accessible & inclusive workplaces: transforming communication with Daphne Mavroudi-ChocholiWhat does true accessibility mean? How can it create a more inclusive workplace where everyone benefits? Daphne Mavroudi-Chocholi, Managing Director of RNIB (the Royal Institute of the Blind) Enterprises in the UK, joined me for this thoughtful conversation where she shared her valuable ideas about the human and organisational benefits of embracing accessibility and inclusivity. Learn how inclusive workplace design not only benefits individuals with low or no vision but also improves accessibility for everyone, including those with other physical impairments. Plus practical strategies for encouraging inclusivity in meetings and everyday interactions. Discover...
2025-02-2440 min
Cultural Communication Confidence114 - Power dynamics & human-centered communication with Claire PedrickWhat do real, human conversations look and sound like in the workplace today? Claire Pedrick joined me for this fascinating discussion where we explored the nuances and signals of professional communication that make or break human connection. Uncover the power dynamics that shape our interactions and why status is the default in professional introductions, even in some less hierarchical cultures. Plus we explore why being human in your workplace interactions is key to creating more inclusive and authentic connections. From the art of improvisation (an acting technique) to the significance of non...
2025-01-1343 min
Cultural Communication Confidence112 - The no-resume/ no-CV future of recruitment: How AI is changing hiring with Carol ConstantWhat if we didn't rely on CVs and resumes for job applications and recruitment? What would hiring look like in the future? Carol Constant shares in this fascinating conversation of the podcast her innovative ideas and the app that she has developed for organisations to harness the power of gamification to assess human skills, team fit and cultural dynamics. Discover how this groundbreaking approach can transform recruitment processes and enhance team performance. We also explored the evolution of women in leadership, the impact of cultural diversity in identifying 'team fit', the importance of building allyship i...
2024-12-3037 min
Cultural Communication Confidence109 - Mental blocks: Think on your feet & respond when your mind goes blankYou hear the question, your mind goes blank. The pause is getting longer, you feel everyone looking at you, you start to panic. What are you going to say? This scenario is more common than you think: that dreaded moment when your mind goes blank in a meeting. Whether it's due to a difficult question, stress or overwhelm, or simply being caught off guard by the context or people in the room, I share in this latest podcast episode my practical strategies to help you navigate these moments and get the...
2024-11-2517 min
Cultural Communication Confidence107 - Strategic Agility in Complexity: Leadership Lessons with True BlackIn this episode, True Black joins me to explore the evolving challenges leaders face in today's complex global workplace. We discuss the importance of strategic agility, balanced with the necessity to zoom in and out of operational and strategic situations. True also deep dives into the essential skills leaders need to thrive now and in the future, including why he believes in the value of inner work, resilience, and positive psychology. Learn how leaders can maintain peak performance by investing in their well-being and connections. True Black is a bilingual (English and Mandarin Chinese) executive c...
2024-11-1145 min
Cultural Communication Confidence106 - Making Work Meaningful: workplace culture & legacy with Prina ShahMaking work meaningful and how leaders can create a culture that leaves a legacy are the focus topics of my conversation with Prina Shah in today's podcast, and the themes in her recently published book. She is a strong believer in the importance of being the architect of your career and the significance of leaving a legacy, no matter how big or small. In this episode discover the paradox of achievement versus legacy, redefining the meaning of success and creating meaningful workplace cultures and work in global, virtual teams. Prina Shah is a Global Workplace Op...
2024-11-0431 min
Cultural Communication Confidence105 - Brave Self-Leadership & Boundaries with Mel KettleFrom bold decisions to the essential art of saying 'no,' this latest podcast conversation with Mel Kettle dives into the courage needed to lead yourself and others effectively so you can find your joy in life. Discover why self-leadership is needed before leading others, and how setting healthy boundaries and communicating them effectively, even in the most challenging environments, is a core element to this. Plus listen to Mel's insights on how aligning your core values and priorities can empower you to make tough decisions, and allow you to communicate them with clarity and compassion.
2024-10-2841 min
Cultural Communication Confidence104 - Grow your Global Career: Thrive through Multicultural Career Transitions with Fiorenza RossiniThis week on the podcast we delve into the dynamic world of developing a global career and managing career transitions with Fiorenza Rossini. Our conversation reflected on the current changes in the workplace landscape and the impact on career trajectories. We explored the importance of reflecting on past roles to make meaningful career moves, and Fiorenza shares her expertise on how to successfully transition into a global career. Empowering, practical and authentic, Fiorenza is a coach who helps global professionals and teams to up level their career through leadership skills, career development and effective communication across cultures.
2024-10-2134 min
Cultural Communication Confidence103 - Difficult Conversations Elevating Leadership through Immersive Learning with Gill BrabnerIn this podcast episode Gill Brabner shares insights into her innovative forum theatre workshops using professional actors to tackle difficult workplace conversations such as performance, sickness absence, and even sensitive issues like bullying and harassment. Learn why these immersive experiences are so effective, engaging participants deeply and providing practical learning that can be applied immediately. Plus discover Gill's ECA model for embedding compassion in team culture plus leadership trends - past and future - which you need to understand to be an effective leader of people. Gill Brabner is a Learning & Development Consultant, who has...
2024-10-1438 min
Cultural Communication Confidence102 - Leading with Connection in Diverse Global Teams with Tiphaine Le RouxTiphaine Le Roux is a global Sales leader passionate about global expansion topics and has been working in the field for the past 8 years. After she launched the US market for a French scale up a few years ago, she decided to create a podcast called International Corner to help every company to expand their activity globally. In this episode, we dive deep into the essence of connection, the challenges of managing global teams when you rarely meet in person, and the strategies for effective communication across diverse cultures. Tiphanie shares practical advice on managing...
2024-10-0736 min
Cultural Communication ConfidenceSummer Season 2024 - Recommit & take action: your leadership communication reviewSeptember kick off: Recommit and take action Happy September! As we shift gears here in the northern hemisphere with return to school and work for many of us, this is the perfect time to recommit to your career, leadership and progression goals and make the rest of 2024 count. That's why I decided to reshare with you a LinkedIn Live I created a couple of months ago, which I believe is a great way for you to kick-start your motivation, take stock and get moving with actions which will still have impact for you this year.
2024-09-0222 min
Cultural Communication ConfidenceSummer Season 2024 Ep.5 - Body language and your IMPACTSummer season part 5 of 5: Body language and your IMPACT. In this summer series of LinkedIn live video re-runs, enjoy the most popular, most viewed topics to support you to keep growing and learning. I'll be back soon with new episodes! Body language and your IMPACT How often do you notice others' body language? How aware are you of your own non-verbal communication? When speaking, we tend to plan what we will say, the content, and the actual words we will use. However, if we don't pay attention to our...
2024-08-2623 min
Cultural Communication ConfidenceSummer Season 2024 Ep.4 - Strategies to deal with Passive Aggressive BehaviourSummer season part 4 of 5: enjoy the most popular, most viewed topics from my LinkedIn live videos, including this topic which resonated with many of you- Strategies to deal with Passive Aggressive Behaviour. This summer season, 'best of' series, are a great way to keep growing and learning. I'll be back soon with new episodes! Strategies to deal with Passive Aggressive Behaviour Have you experienced passive aggressive behaviour from somebody in the past? Maybe they don't acknowledge your contribution or ideas, won't reply to your emails or support you in meetings.
2024-08-1922 min
Cultural Communication Confidence097 - Building your personal brand with Lynne StainthorpeLynne Stainthorpe joined me on the show in this episode to explore the nuances of building your own personal brand for creating impact, building your reputation and achieving your career goals, both within and outside your organisation. Lynne is an expert brand strategist who supports businesses to make their brand human, relevant and distinctive, so they stand out, grow affinity and create impact. She believes making your brand human is the vital spark to emotional connection – the key ingredient that takes your brand from 'know, like and trust' to 'must buy, love and advocacy'. She sup...
2024-08-1243 min
Cultural Communication Confidence096 - Global citizens, identity & belonging with Frauke BenderFrauke Bender is a Professor of International Management, researcher, author, intercultural trainer, podcaster, and has been a passionate educator for over 25 years. She has 15+ years of global corporate leadership experience in marketing and communications, holds a PhD in economics and a master's degree in business administration with a specialization in International Management and Marketing. She joined me from Germany to share her ideas on intercultural skills for career readiness, empowering women through identity crisis when relocating internationally and the opportunities of when AI and cultural intelligence come together. What you will learn in this episode:
2024-08-0536 min
Cultural Communication ConfidenceSummer Season 2024 Ep.3 - Trust yourself to speak: learnings from my journeySummer season part 3 of 5: enjoy the most popular, most viewed topics from my Linkedin live videos, and as I travel the next few weeks. This summer season, 'best of' series, are a great way to keep growing through July. I'll be back next week with new episodes! Trust yourself to speak: learnings from my journey Do you trust yourself to speak? I am going to share openly here that I realised a few months ago I was not fully and completely trusting myself. I was living in my speaking and communication...
2024-07-2921 min
Cultural Communication ConfidenceSummer Season 2024 Ep.2 - Develop your confidence for presentingSummer season part 2 of 5: I am sharing my 'best of' series of live videos from LinkedIn, and as I travel the next few weeks. These are the most popular, most viewed topics, and I hope you find them helpful and great ways to keep growing through July. I'll be back soon with new episodes! Develop your confidence for presenting Do you feel stressed, under pressure and under-confident when you need to present or speak in public? Maybe you over-plan, over-think and end up speaking too much or not clearly enough?
2024-07-2223 min
Cultural Communication ConfidenceSummer Season 2024 Ep.1 - Top 6 Public Speaking Mistakes to AvoidSummer season part 1 of 5: And now for something a little different…. I have recently been sharing a number of live videos on Linkedin, and as I travel the next few weeks, I am sharing my summer season, 'best of' series. These are the most popular, most viewed topics, and I hope you find them helpful and great ways to keep growing through July. I'll be back soon with new episodes! Top 6 Public Speaking Mistakes to Avoid What are the most common mistakes that people make when public speaking? How do...
2024-07-1521 min
Cultural Communication Confidence095 - Inclusive communication & cultural intelligence with Ritika WadhwaRitika Wadhwa was born and brought up in India. She went on to achieve an MBA in the UK and broke all barriers as an immigrant to Canada and the UK. Ritika has over 30 years of experience working at Board level across 3 continents, with senior stakeholders - within the public and private sector and she is on a mission to bring inclusion and innovation to the heart of organisations, through Cultural Intelligence (CQ). Ritika is the Founder and CEO of Prabhaav Global. Prabhaav means impact in Hindi and the organization's mission is to apply the transformational power...
2024-07-0834 min
Cultural Communication Confidence094 - Communicating internal change well with Mel LoyMel Loy joins me for this latest podcast episode to share her practical and helpful insights into the most common communication mistakes in communicating internal change and restructures in organisations, her 3 Ts of trust and how to build genuine connection in virtual global teams. Mel is the force behind Hey Mel! Communication & Training, a small agency where big ideas meet even bigger energy, supporting her clients in change, internal, strategic and crisis communication. (As an international speaker and workshop facilitator, Mel has taken her passion for change communication to the far corners of the globe, from Bali...
2024-07-0134 min
Cultural Communication Confidence093 - Conflict: archetypes, triggers & your team with Nicole PosnerNicole Posner is an award-winning Conflict Consultant and has been guiding businesses to navigate difficulties for over 7 years. Through her psychology studies and career as a Workplace Mediator, she witnessed the impact, destruction and financial cost of conflict on the organisation, the emotional cost to those working in it, plus discovered what triggers and fuels conflict in people and businesses. Later Nicole trained as an Executive Conflict Coach, and now amalgamates her skills as a Consultant to steer her clients through any cracks in their relationships to keep conflict at bay, allowing them to grow and scale...
2024-06-2438 min
Cultural Communication Confidence092 - Office Politics: navigate your workplaceHow do you feel about office politics? Frustrated? Manipulated? People playing games? Making power plays? Office politics can be destructive if there is negative intention, however workplace politics is a reality in most organisations- how projects are approved, people move forward and things are done. So what if we reframe it as human connection success factors, a way for you to navigate the workplace to connect with people to support your success? This is a vital skill to steer your career, and build your influence, impact and relationship capital. What you w...
2024-06-1718 min
Cultural Communication Confidence091 - Get To Yes: Convince With Your IdeasWhat big ideas do you have to improve and change ways of working in your organisation for the better? How can you present your ideas to get to yes quicker? In this episode I share a question I was asked recently by my client about how to convince people with your ideas, and I will talk you through my framework to structure the way you present your ideas so you are more likely to persuade key decision-makers. What you will learn in this episode: A framework for convincing with your ideas Vision and strategy W...
2024-06-1014 min
Cultural Communication Confidence090 - Self-leadership and resilience with Jason LiemJason White Birkevold Liem is a seasoned expert in resilience, leadership, and personal development, bringing over 20 years of experience to individuals and teams across various sectors. As the founder of MINDtalk, Jason develops and facilitates programs focused on brain-based leadership and resilience skills, helping people improve how they manage themselves and others in complex situations. He joined me from Norway to share his rich insights and wisdom on developing resilience in uncertain times, including the key elements of self-leadership, why we need to prioritise self-compassion and how to keep calm and grounded in challenging conversations. Ja...
2024-06-0347 min
Cultural Communication Confidence089 - Introvert & highly sensitive leaders: authentic communication with Steven ParkerSteven Parker has worked and lived in Asia for 35 years in 6 different countries. He is a multi-talented CEO, Business Coach, Presenter, Musician and Podcaster with a passion for Leadership Education, Communication, Business, and Community Building. Steven joined me from Taiwan to have this deeply fascinating conversation about leadership, sharing his thoughts on how introvert and highly sensitive leaders can be great leaders, how to create diverse teams that appreciate each other's strengths, and how to navigate leadership challenges such as hybrid and flexible working. Steven has dedicated the last two years to his three lives- hi...
2024-05-2741 min
Cultural Communication Confidence088 - US cultural dynamics, greetings and meetings: insights with Lanie DenslowLanie Denslow is the Founder and Principal of World Wise Intercultural Training and Resources. She trains professionals to understand cultural nuances so they can work effectively in today's global business environment in her customized, interactive workshops for teams and individuals. Lanie joined me from Silicon Valley in California to have this insightful chat about US cultural dynamics, the impact of culture in all aspects of our formal and informal work interactions, and how to build your cultural confidence. Lanie is the author of 'World Wise What to Know Before You Go' and co-author of 'Working...
2024-05-2039 min
Cultural Communication Confidence085 - Top speaking tips from media trainer, TV journalist & actor, Helen PercivalHelen Percival is a RADA trained actor with over a decade of experience as a broadcast journalist. She has worked for The Guardian, Reuters, Agence France-Presse, Bloomberg and as a news anchor for France 24. As a professional actor, she has worked in theatre, film and TV and understands the importance of harnessing the body, breath and voice to deliver messages with authenticity and power. Coupling her experience in journalism and acting, she carries out C-Suite level media training in London and Paris. Helen and I had a great conversation about how to be a powerful communicator with t...
2024-04-2937 min
Cultural Communication Confidence084 - Guest interview: Walk and Talk- a catalyst for conversation and connection with Lisa PartridgeLisa is a highly experienced communication skills coach, who hosts a Walk and Talk group in Singapore which has blossomed into a thriving weekly morning Walk & Talk community, boasting over 100 "Walkers & Talkers". This group offers a refreshing departure from traditional indoor networking events and fosters meaningful connections in nature. We had a fascinating discussion about why connection and conversation are so challenging today, how Lisa is using walk & talk to go beyond the small talk and coffee to act as a catalyst for conversation and deeper connection, plus how to be intentional to create space for connection...
2024-04-2240 min
Cultural Communication Confidence081 - Guest interview: Listening & everyday DE&I actions in global teams with Victoria DaleVictoria Dale, Founder of Inclusion 365, is on a mission to support employers and busy HR Leaders to move from reactive to proactive when it comes to driving their Diversity, Equity and Inclusion (DE&I) agenda forward. Her approach is about taking those small steps to build inclusion into everyday conversations, decisions, actions and behaviours. We had a valuable discussion about what it means to create space to listen to better understand your team's wider life context, what impacts an employee's ability to speak up and share, and how DE&I can be brought into everyday actions.
2024-04-0131 min
Cultural Communication Confidence080 - Victoria Rennoldson in the hotseat: an interview to celebrate 9 years in businessToday I am truly grateful on my 9th business birthday. I am so lucky that with my business, Culture Cuppa, I get to support and work with 1000s of people and teams all over the world from over 40 countries. Plus I have the joy of connecting with people every day globally through my social, virtual and in person communities and networks, being energised and inspired to collaborate in new ways to share my ideas in podcasts, videos, talks and blogs. So a big thank you to you all who support me and have...
2024-03-2549 min
Cultural Communication Confidence077 - Guest Interview: Navigating Cultural Intelligence: a Conversation with Dr. Catherine WuDr. Catherine Wu is an interculturalist and cultural intelligence evangelist. A passionate advocate for cultural diversity, Dr. Catherine is currently working towards telling 10 million people about cultural intelligence through speaking, writing, and posting daily on LinkedIn. She joined me in this episode from Singapore for this deeply insightful conversation. We chatted about how cultural intelligence has evolved in the last few years, why successful cross-cultural communication starts with our intentionality to create shared experiences, and how we can all step into being an interculturalist. In 2022, she launched The Cultural Quotient podcast, the first podcast to gr...
2024-03-0444 min
Cultural Communication Confidence076 - Empowering Confidence: strategies for your communicationCommunication confidence - what does that look like to you? What does it feel like? You will have your own version of confidence and I am exploring in today's podcast episode how we can make it work for you. Confidence is one of the key foundations of my 4 pillars of Global Leader Communication, and I share my reframe on confidence and why it can feel challenging at times to communicate confidently. Plus discover my ideas for you to start developing your confidence for key situations, including an introduction to my IMPACT model. What y...
2024-02-2619 min
Cultural Communication Confidence074 - Global Agility Cultural EQ & resilience with Michelle BradleyMichelle Bradley, our guest on the podcast this week, is a bridge-builder, coach, and trainer based in Taipei, Taiwan, who grew up in the multicultural environments of NYC, London, and Cape Town. She is bilingual in English and Mandarin Chinese and is passionate about all aspects of cultural intelligence. As a certified PCC-level coach, Intercultural Trainer, and experienced East-West consultant, she partners with individuals and organizations to create a tailored program for effectively communicating across cultural and linguistic lines for greater global agility. She is the founder of Elephant Communications (雙象溝通), and has over 15 years of experien...
2024-02-1235 min
Cultural Communication Confidence073 - Guest Interview - Leaders: Cultivating Meaningful Connection with Michael QuigleyMichael Quigley is a twice published author and regular blogger as well as the creator of multiple online professional and personal development courses with his company Kataholos. His Online Learning Platform empowers over 8000 professionals in 100 countries. He is a former primary school teacher with an extensive experience of teaching, leadership and mentoring, coupled with a life-long enduring passion for fitness, wellbeing and growing people. In this episode we discussed the key topics for global leaders to focus on this year, including how to connect and build great relationships with people through becoming more present, your co...
2024-02-0539 min
Cultural Communication Confidence071- Identify your leadership challengesToday we are talking about how to identify your leadership communication challenges and prioritise your development areas for 2024. I will be guiding you through a series of self-reflection questions, so you can pinpoint where your specific issues are, and start working on them to develop and grow your leadership communication skills. Listen to the 8 questions and rate yourself on a scale of 1 to 10, then listen until the end to discover what your score means and your next action step. If you prefer to do the quiz online while listening to this episode, head to...
2024-01-2220 min
Cultural Communication Confidence070 - Your leadership presenceLeadership presence - do you have it? Maybe you are like many people I meet who have all the skills, experience and talent, and are ambitious to progress their career for the next promotion or job move, to break into the c-suite or the next level of management. But something is missing in the way you show up, connect and engage with other people, which is hard to define. This is leadership presence. You know it when people have it. It impacts how you influence your senior stakeholders, builds trust and confidence with you...
2024-01-1516 min
Cultural Communication Confidence068 - Guest Interview: Cultural bridges into Asia - expanding successfully with Kathryn ReadKathryn Read is an international sales and marketing consultant with over 25 years' experience developing niche products in emerging markets. She helps small and medium companies to break through international barriers, creating successful entrepreneurs and a thriving global marketplace. Kathryn firmly believes that business is done between people, and places her focus on building strong relationships that form a solid foundation for doing business. She sees herself as the bridge between small and medium food and drink companies and their ideal distribution partners in Asia or Eastern Europe. In this episode we talked about global expansion to...
2024-01-0238 min
Cultural Communication Confidence067 - Holiday message & 2023 review, new episodes back on 2nd JanuaryThank you. It's a real joy to create and share my podcast episodes here, but it is also important to me that I'm not only speaking into a mic to myself, I am also building conversations and connections with you all over the world, sparking new ideas and behaviours which impact people in places that I don't even know about. What always amazes me is how global this show is. We have had over 5000 downloads in the last year since launch, hitting the top 10 podcasts in the career charts in the UK, Türkiye, Saudi Arabia, Thailand, I...
2023-12-2610 min
Cultural Communication Confidence066 - Guest Interview: Breaking the cultural autopilot with Vanessa PaisleyVanessa Paisley, trainer and lecturer in the field of intercultural communication and English as a global language, was born in Tanzania, grew up in the UK, lived and worked in Austria for 23 years, and repatriated to the UK 9 years ago. In her work she helps people to meet the challenges of living and working across cultures, both in relocating individuals from one country to another (especially to the UK and Austria) and in supporting multicultural project teams to communicate and cooperate effectively. Vanessa also works on a cross-cultural study program for professional students from Austria and India.
2023-12-1836 min
Cultural Communication Confidence063 - First impressions in networking: the power of impactful introductionsFirst impressions in networking: the power of impactful introductions. In this second episode of my new podcast mini series about strategies to optimise your communication for job searching, we are talking about how to answer that deceptively simple question, 'What do you do?'. We start with exploring how you want to show up at networking events to maximise connections that can help your job search. I will then share the usual way people introduce themselves and why it doesn't work to open the conversation. Finally I will give you my framework to help you introduce yourself i...
2023-11-2712 min
Cultural Communication Confidence061 - Guest interview: Cultural stereotypes vs reality: the Gulf with Corina GoetzCorina Goetz is our guest today on Cultural Communication Confidence. She is the Founder of Star-CaT, a Middle East Strategist and Cultural Expert for the Gulf. Corina helps Westerners further their cultural understanding, and create better relationships in the region and therefore grow and expand their businesses. Corina and I had a fascinating conversation, where we explored stereotypes in the Gulf, how cultural insight is important for business, and the main differences between the West and the Gulf in reality. She shares common mistakes businesses make when they try to expand here, including how to a...
2023-11-1337 min
Cultural Communication Confidence060 - Guest interview: Authentic Global Leadership with Katie KeithToday's guest is Katie Keith, Executive Director with Global Chamber London and also Head of B2B Partnerships with Currencies Direct. She talks about creating space for effective communication in global teams, including how to build psychological safety in teams, we explore authentic global leadership, and how listening skills are critical in conversations and even in emails, to read between the lines. Finally, as somebody who is already leading her own portfolio career, Katie shares her perspectives on why it works. Katie is a thought leader with 20 years' experience within the Corporate and Retail Banking s...
2023-11-0636 min
Cultural Communication Confidence059 - Guest interview: Communication for global teams to thrive with Febronia RuoccoToday we are starting a new era on this podcast as we start hosting guests to share with you a range of perspectives on successful communication, developing confidence and cross-cultural working from leading experts in the business world. Our first guest is Febronia Ruocco, Strategic Insights Professional & Executive Coach, who talks about encouraging multilingual and multicultural teams to thrive with their communication, the blocks that get in the way of us communicating confidently and building social connection, plus the key factors which will change the way we communicate in the future. Febronia has led insight...
2023-10-3037 min
Cultural Communication Confidence055 - Building communication bridges in conflictConflict happens. It's something we all experience at some point when working in teams, even if generally we have great relationships with our colleagues, co-workers, customers or partners. Conflict can cause short-term issues with collaboration, such as getting projects agreed and progressing forward. However, it clearly can impact the ongoing relationship, leading to long-term trust issues and negatively influencing the dynamics in the rest of the team. I believe we can get around conflict situations by building communication bridges. This means building a bridge with how you show up to the conversation, what you say and how y...
2023-10-0214 min
Cultural Communication Confidence054 - What I've learnt about communication from launching a podcastI am excited to share that today's show marks the 1st birthday of my podcast, which launched in September 2022. This podcast is part of my vision to help 100,000 leaders and teams around the world to speak up confidently, and support teams to connect and grow globally in 100 countries. In today's episode I share my own communication learnings from launching a podcast and along the journey of the last year, which are equally relevant for you whether you are leading meetings, regularly presenting or public speaking, or building your communication confidence. What you will learn in t...
2023-09-2519 min
Cultural Communication Confidence052 - The top 8 myths about English communicationAre you talented and ambitious, but it doesn't always come across when you're working in English? Do you feel frustrated by your professional English communication skills, and wish you sounded more confident? Today I want to talk about the 8 most common myths I commonly hear from the people I work with about their English communication and how it's holding them back. This could be impacting you too and stopping you from moving forward to your next promotion. So I'm going to bust these myths and share with you how you can reframe them!
2023-09-1119 min
Cultural Communication Confidence051 - Exploring your Cultural Values, part 2What was your a-ha moment… ….when you listened to last week's episode about cultural values? Did you recognise that some of the challenges you might be experiencing with colleagues, co-workers, customers or partners are culturally-driven? What shifted in your perspective? It can be so easy to divide into 'them' and 'us' within a team, or with customers and partners, especially when what they say and do is out of line with your expectations. But do you really understand their motivations and drivers, and how culture is shaping their communication and beha...
2023-09-0414 min
Cultural Communication Confidence050 - Exploring your Cultural Values, part 1What happens when you find yourself in a situation where a team member is being 'difficult'? What happens when people say things in meetings which leave you frustrated and wound up, because they're acting 'unprofessionally'? Do you roll your eyes, moan to your colleagues and blame it on 'them being them'? It can be so easy to divide into 'them' and 'us' within a team, or with customers and partners, especially when what they say and do is out of line with your expectations. But do you really understand their motivations an...
2023-08-2816 min
Cultural Communication Confidence049 - Summer season - What makes a good global leader?And now for the final one in the summer re-release season: What makes a good global leader? In this special re-release episode from April this year, I explored different leadership approaches, and how cultural values impact a team's view of good leadership, plus the cultural intelligence strategies you can use to be more effective. Enjoy listening and learning! https://culturecuppa.com/podcasts/what-makes-a-good-global-leader/ I have covered a wide variety topics on my podcast in the last year, and so in this final episode of a series of 4, I am sharing my...
2023-08-2117 min
Cultural Communication Confidence048 - Summer season - Giving & receiving feedbackWeek 3 of the summer re-release season: Giving & receiving feedback- a very popular topic from June this year. In this episode, I explored the purpose of feedback, how to set up the conversation, adapting your feedback approach with cultural intelligence, and best ways to approach receiving feedback to make sure feedback really lands with you. Enjoy listening and learning! https://culturecuppa.com/podcasts/giving-and-receiving-feedback/ Remember, these re-releases give you time to listen back on episodes and get greater learning, or catch up on episodes you missed the first time round. ...
2023-08-1423 min
Cultural Communication Confidence047 - Summer season - The Future of Work- working cross culturallyNext in the summer re-release season- week 2 of the top 4 podcast episode topics from the last year. This week we are going back to 'The Future of Work- working cross culturally', a topic from June which many of you had views on. In this episode, I explored the critical skills for working cross culturally in the future of work, navigating a culturally diverse world with AI, and how to develop your human skills and cultural values to give us an inclusive language to explore differences. Enjoy listening and learning! https://culturecuppa.com/podcasts...
2023-08-0718 min
Cultural Communication Confidence046 - Summer season - Is it appropriate to interrupt?And now for something a little different…. I have covered many varied topics on my podcast in the last year, and so in this episode and the next 3 episodes I am sharing my summer season of re-releases. These are the top 4 topics which were most popular when they first came out, and are also among my favourites, and this gives you a review time to listen back on episodes and get greater learning, or catch up on episodes you missed the first time round. This is today and the next 3 weeks, releasing every Mo...
2023-07-3124 min
Cultural Communication Confidence045 - Influence through concise communicationInfluencing through concise communication is a topic which comes up time and time again with my clients. In our coaching conversations, they tell me they want to sound professional, clear, to the point, and like a leader, so people listen and act. However they worry they end up speaking too much, or only think afterwards how they could have said it better, or see others who influence effectively, making it look so easy and natural. So is communicating concisely a natural-born talent which only some people have? I am a great beli...
2023-07-2414 min
Cultural Communication Confidence044 - How to engage your senior stakeholdersAs you progress your career, the way you engage senior stakeholders will not only be critical to delivering your objectives, projects and business results, but also impacts your personal reputation and opportunities to be promoted. However, I know from my coaching clients that issues can come up all too often, when you need to align stakeholders with different views or priorities, and in some situations this can lead to a lack of support, delaying or stopping projects, and even conflict. Stakeholder management starts with building trust through your intentional communication. What you will l...
2023-07-1715 min
Cultural Communication Confidence043 - Amplify your verbal communication with your voiceYour voice is a powerful tool which we can use for impact when speaking, whether for presentations, public speaking or talks. We need to know how to use it well and the techniques to use it more effectively, so you can amplify your voice as part of your communication and be heard. In today's episode, learn how to amplify your verbal communication with these voice techniques. What you will learn in this episode: Verbal communication is cultural Pace & Pauses - why they matter Techniques for fast speakers Using pace & pauses for impact Choosing the en...
2023-07-1014 min
Cultural Communication Confidence042 - Communicating with vulnerabilityVulnerability is a hot topic and seems to be spoken about everywhere. Leaders are being encouraged to be vulnerable with their teams for teams to be vulnerable with each other, and yet there is also a sense of wanting to be a leader. A client, who is a senior leader in their organisation, was recently asking me in coaching about vulnerability and how they found it challenging to know what it meant for them. They wanted to explore how they could be authentic in communicating with vulnerability in a way which was comfortable to them. Th...
2023-07-0316 min
Cultural Communication Confidence041 - Professional communication & culture for the UKWhen you are job searching, you want to communicate professionally and confidently in your interviews, and also when you start your new role. You want to know the key cultural dynamics so you can make a great impression and connect well with recruiters, managers and your new team when you start. These were the themes of a recent workshop I did for Roehampton University for their postgrad students. Although this was targeted at students in their early stages of career, I felt these themes were relevant for anybody job searching or establishing a...
2023-06-2619 min
Cultural Communication Confidence040 - Giving & receiving feedbackFeedback is a gift, according to the old adage, and yet sometimes that gift is unwanted, rejected or causes problems we did not anticipate. We have to understand when we give feedback, this is our observation of the situation in the moment from our point of view. We may not be aware how our culture influences our perceptions of the context, the drivers, motivations and intentions, and that might mean that we do not see how others interpret the events either. Equally, culture will impact how the other person reacts to the feedback, a...
2023-06-1918 min
Cultural Communication Confidence039 - How to have good conversations at workCollaboration tools are great for productivity and efficiency, and although we have more meetings than ever, they are becoming shorter on average and there seems to be less time to connect, get to know each other and have the human touch. The benefits of conversations are well researched for the individual- they can improve your mood, feeling of connection and belonging to a group, and can also be beneficial for career and productivity, especially when working across functions, departments and cultures. Conversations also have a great impact on teams including building trust, boosting morale and c...
2023-06-1214 minCultural Communication Confidence038 - The Future of Work- working cross culturally"It is the long history of humankind... that those who learned to collaborate and improvise most effectively have prevailed." - Charles Darwin Charles Darwin shared these words almost 200 years ago, speaking about ancient human history, and yet these words resonated with me when thinking about the future of work. The emphasis on our ability to collaborate and improvise is as true today, as it was 200 years ago, and in all our human evolution, and will be very much true as we move into a new era with AI impacts on the world of work. ...
2023-06-0513 minCultural Communication Confidence037 - Key blockers to communication confidenceDo you worry about how you sound and come across at work? Do you feel like you're not fully heard or visible? I often meet international executives who feel blocked in their communication confidence. They are on their journey to the next level and want to elevate and amplify their communication to leadership levels. They are knowledgeable, talented and expert at what they do. Yet somehow their communication confidence holds them back. Maybe this is you too? You want to build your confidence to speak up, talk clearly, concisely an...
2023-05-2917 minCultural Communication Confidence036 - Inclusive communication for World Cultural Diversity DayWorld Cultural Diversity Day promotes dialogue and development and is on 21st May in 2023. I am grateful in my business that I get to work with a huge diversity of nationalities and cultures, from a range of almost 40 countries to date and my goal is to work with people from at least 100 countries! I am incredibly curious, which is why I love what I do. I help my clients to develop their communication and cultural skills, and yet I often learn as much about different cultures through our coaching and training together, which opens my w...
2023-05-2218 minCultural Communication Confidence035 - Handling conflictNo matter how good your relationships are usually in your team, with your customers or external partners, conflict can happen, sometimes when we least expect it. So how do we handle this when relationships matter to us? I was part of a panel recently sharing my perspective on why conflict happens, how we can overcome it to achieve greater alignment and understanding, and the best practices for effective communication in conflict situations. We need to have the emotional intelligence and the cultural intelligence to find a way through professionally. Here I share my key insights an...
2023-05-1515 minCultural Communication Confidence034 - 7 Top Conversation StartersImagine you're at an informal networking event, conference or team event, where you don't know anybody else. You're by yourself, you walk in the room, you smell the coffee, and you hear laughter from groups already deep in conversation. How do you ease into mingling and socializing? How do you feel confident in opening the conversation, even if you are introvert? How do you feel relaxed, join a group and start? This is an action episode, so grab some paper, take notes and put this into action! Wh...
2023-05-0814 minCultural Communication Confidence033 - AI & staying relevant in the workplaceHow can we maintain a uniquely human edge in this period of rapid evolution of ChatGPT and AI? How do we remain relevant and offer a compelling difference in the workplace compared to AI? How do we communicate, connect and create in this new world? I was part of a panel recently, sharing and listening to the latest perspectives on the human difference in AI and what skills are essential for our future careers. In today's episode I share my own perspective on why communication and cultural intelligence skills will keep...
2023-05-0113 minCultural Communication Confidence032 - What makes a good global leader?There tends to be a universal view of leadership, and that a good leader has a pre-defined set of skills and characteristics. However, the way people want to be led as a team may vary from culture to culture. What has worked for you as a leader in the past may not transfer across, and there may be issues when you relocate or start a new role heading up a diverse team based in different countries. In today's podcast episode we explore different approaches to leadership, and how cultural values impact a team's...
2023-04-2412 minCultural Communication Confidence031 - Is it appropriate to interrupt?How do you feel about being interrupted when you're speaking? When do you feel it is appropriate to interrupt others? Apparently we only wait 17 seconds on average in a conversation before interrupting. And yet you may feel frustrated, when you are interrupted yourself. In this episode we explore if it is appropriate to interrupt others, and strategies to manage being interrupted when we are speaking in meetings. What you will learn in this episode: Why people interrupt Is it ever OK to interrupt others? Your CQ cultural intelligence and understanding o...
2023-04-1719 minCultural Communication Confidence030 - We don't have to agreeWhat happens when you disagree with others? Sometimes we feel we have to prove that we and our ideas are right and the other person is wrong. You might keep putting forward new arguments to support your idea and to gain support. And yet what happens? You keep meeting resistance and counter-arguments back! Like magnets we might end up constantly repelling each other, finding no way through, digging deeper into our 'them' and 'us' camps. Sound familiar? We don't always have to agree with each other, and yet...
2023-04-1009 minCultural Communication Confidence029 - Public speaking confidenceStanding up and sharing our voice is a key part of being heard, whether you run your own business or work in a company, and yet this is a major fear many people experience. I sometimes describe this fear as communication stress, which causes anxiety and can stop us from putting ourselves forward and showing our full potential. Most of us want to move through this and find a way to get more comfortable with being uncomfortable so we can speak up. Here I share my learnings of what can help us. What you will l...
2023-04-0311 minCultural Communication Confidence028 - The worst business jargon and what to replace it withAre you aware of the amount of business jargon and buzzwords that you and your team use? Are they helpful to your communication? Do they add value to what you are saying? Jargon in theory is a shortcut, a way to explain what you mean, often using a metaphor or image, to help illustrate the point. But the question is why did we start using them and do they make us sound more professional in our communication? My view is that jargon can be confusing, exclude team members, especially in multicultural and...
2023-03-2716 minCultural Communication Confidence027 - Birthday gratitudes20th March is the UN International Day of Happiness. The call for the day is that we can create a happier and kinder world together by adopting a simple, daily practice: Be mindful Be grateful Be kind In our world today, we definitely need this more than ever. It also got me thinking how this relates to my business, as it happens to be my 8th business birthday this week. In these episodes I usually share my strategies, tips, skills and ideas for you and your team to improve their communication skills and cultural intelligence c...
2023-03-2014 minCultural Communication Confidence026 - Cultural Values, not stereotypes"Knowledge about other cultures will make the difference. I only need to know what people from the {fill in the culture} do in this situation. For example, how they start meetings, do small talk, make presentations, negotiate and give feedback." Awareness about other cultures is powerful to help us in culturally diverse situations, and yet we are all also individuals, shaped by our personal contexts. So how do we balance this? How do we increase cultural awareness without stereotyping and recognise how individuals prefer to communicate and interact with us, when they may have a m...
2023-03-1315 minCultural Communication Confidence025 - Listening - a radical decisionListening is a radical decision. Did you learn how to listen at school? We forget sometimes that hearing is one of our senses, and listening is a skill. We might have been told to 'be quiet and listen', however not actually taught how. In our busy world, focused on delivering at speed and with efficiency by multitasking, we are judged by what we say. So to listen properly requires a radical decision to do something different. Even if we think our role is to be a good speaker, true communication happens when there is...
2023-03-0615 minCultural Communication Confidence024 - The new rules of meetingsAccording to the Harvard Business Review research, a vast majority, 92% of employees consider meetings costly and unproductive. Although the pandemic years have led to shorter meetings, the same research says that the number of meetings overall have increased +13.5%, leading to even more 'Zoom fatigue' and technostress. In 2023, it's not just business as usual, and meetings have fundamentally changed forever- whether in person, fully virtual or in hybrid mode. This is the perfect time to shake things up and do things differently in your meetings so you as a team are productive and achieve be...
2023-02-2716 minCultural Communication Confidence023 - Networking conversation strategiesAre you a networking fan? A surprising number of people say they're not! They find it awkward and don't know how to build the conversation, balance what we want to talk about, close the conversation and then appropriately follow up. Even if it's for internal events, I know that some of you find this challenging and find yourself putting on your 'networking' persona, rather than connecting authentically and having conversations that genuinely build relationships. What you will learn in this episode: Why network - what's the real purpose Cultural values which can...
2023-02-2015 minCultural Communication Confidence022 - Making your non-verbal communication workHow often do you notice others' non-verbal communication? How aware are you of your own non-verbal communication? When speaking, we tend to plan what we will say, the content, and the actual words we will use, however, if we don't pay attention to our non-verbal communication, then we are missing key ways to engage, connect, build our presence and emphasise what we say. It's not only what you say that is important, but how you say it. Body language, the element most people think of, is one part of this, but not the only non-verbal...
2023-02-1318 minCultural Communication Confidence021 - Handling difficult conversationsDifficult conversations. How do you feel about them? They may not be easy, especially when it involves giving negative feedback to someone. Emotions can run high and our response might be to avoid the conversation altogether, at least for a while. Or alternatively, we may run into it too quickly, when emotions are still high, to get it over with. There is no 1 way which works for every situation because every person and context is different, however I share here today a way to approach, prepare and engage in difficult conversations that could...
2023-02-0614 minCultural Communication Confidence020 - Overcoming team cultural & communication challengesWhen working in multilingual and multicultural global teams we can experience situations where a few voices dominate in meetings, while others are quiet. If we do not fully understand the cultural and communication challenges that individuals may experience, it can lead to frustrating, unproductive meetings. As team and project leaders, we need to use our cultural intelligence (CQ) to consider and adapt to include people and hear from everyone, rather than relying only on the familiar and usual ways to run meetings. Today we will explore the specific challenges that can come up...
2023-01-3014 minCultural Communication Confidence019 - Effective, professional emailsDo you know how to get your emails right when it really matters? Are they being opened and cutting through? And are you achieving your project and work goals successfully through email? We might use plenty of quick messenger tools these days for working with our colleagues and co-workers, such as Teams, Google, Slack or Trello, but we also need to know how to put together a professional email that influences others to do something for us in response. Today I will share the best ways to create effective, professional emails which have...
2023-01-2316 minCultural Communication Confidence018 - Why do we need small talk?Why do we need all this small talk? Research shows the importance of informal conversations for virtual and hybrid meetings, and how it can make the difference for teams, how they work and their overall project and performance success. However, small talk isn't comfortable for, or even valued, by everyone. This is a great example of cultural dynamics at play, and how what may seem obvious and natural for one culture, is not for others. For me, small talk isn't actually small. It's actually 'human talk' where we are looking to create a...
2023-01-1614 minCultural Communication Confidence017 - Humour in your communicationJanuary can be a tough month after the excitement of the holidays and Blue Monday, the 3rd Monday in January known as 'the most difficult day of the year', is coming soon. So we all need some humour this month. I am a great believer in the power of humour, and for me it's a great way in business to build warm connections with others and create a good atmosphere for communication and working together. Humour is universal and can cross cultures, as long as we are mindful of making our humour inclusive and enjoyable fo...
2023-01-0912 minCultural Communication Confidence016 - 5 big ideas for 2023 in communication & CQHappy New Year! Hope you had a great time over the holiday season, and started the year well. As we kick off this January, we're focusing on the big ideas for 2023 in communication and cultural intelligence. I will share with you the top 5 big areas to know about for you and your team, including key trends in communication and cultural intelligence. Plus I will give you the key questions to ask yourself, so you can put these trends into action to make sure you're communicating and connecting at your best to support your performance, business...
2023-01-0313 minCultural Communication Confidence015 - How to fast-track your communication in 2023As we are coming to the end of the year, it's a good time to stop and reflect on your current communication performance. Just like any other performance-related activity, it's important to check in regularly with what you are doing and how you can improve. The end of the year is a natural time to do this, so you can put together your action plan and get off to a quick start in the New Year. Today we are talking about how to fast-track your communication in 2023. What you will learn in this...
2022-12-2614 minCultural Communication Confidence014 - Your communication performance reviewAs we are coming to the end of the year, it's a good time to stop and reflect on your current communication performance. Just like any other performance-related activity, it's important to check in regularly with what you are doing and how you can improve. The end of the year is a natural time to do this, so you can put together your action plan and get off to a quick start in the New Year. Here is how you can do your own performance review. What you will learn in this episode:
2022-12-1914 minCultural Communication Confidence013 - Roadmap to presentation successHow do you plan and write a presentation? Open up PowerPoint or google slides, and start writing? The problem is we often spend too much time writing, designing and fiddling with the slides, without planning the messaging, story or the communication flow. In today's episode you will discover how to plan your next presentation in 15 minutes to make sure it's clear, persuasive and your audience listens. All you need is some post-it notes and the roadmap I'm about to share with you. What you will learn in this episode: Key questions to...
2022-12-1211 min
Cultural Communication Confidence012 - How to get around 'no'I am sure you have experienced challenging communication situations. When somebody seems determined to see the problems with your idea. The answer is leading to a 'no' or they're only seeing the downside. They seem close-minded to the possibilities. Is there any way to get around a 'no'? I believe we can get around this by building communication bridges that will connect you and to find a solution which works. What you will learn in this episode: What are communication bridges How to build a bridge with your communication: Your non-verbal communication a...
2022-12-0511 min
Cultural Communication Confidence011 - Clear, simple communicationWhen you're planning a presentation or leading a key meeting, you want your message to come across clear and simply, so that people listen and know what to do next. In this action episode, get yourself a piece of paper, listen in and do the exercises as I talk. I will show you how to plan simple, clear communication in less than 5 minutes. What you will learn in this episode: The advantages of clear, simple communication The key questions to map out what you will say The time test How to review and improve
2022-11-2813 minCultural Communication Confidence010 - Your confidence journeyWhere are you on your confidence journey for communicating? Do you recognise your comfort zone when communicating in different contexts and with different groups of people? Learn the action steps to build confidence as you move forward on your own journey. What you will learn in this episode: Why building confidence is like the marathon The problem with 'I am not a confident communicator' Confidence is a journey The confidence action plan A new confidence identity Resources: Get your free resource Keys to Communication Confidence: https://perfectcuppaenglish.co.uk/confidence/ Find out about our...
2022-11-2113 min
Cultural Communication Confidence009 - What's your communication style?Do you know how you prefer to communicate? Do you have insights into how others communicate? What happens when you work with others who are different to you in their communication style? Do you know how and what to adapt to build better conversations in your meetings? Learn about the key communication styles and how they can help you to have a better connection with your team. What you will learn in this episode: The MiND 4 key thinking preferences which form the basis of how we communicate Why challenges come up when we communicate...
2022-11-1411 min
Cultural Communication Confidence008 - How to improve your cultural intelligenceCQ (cultural intelligence) is powerful and it can make the difference between success and failure when working globally, leading multicultural teams and with international customers. So how can we increase our CQ capabilities and be more successful? Today I share my starter ideas for developing your own and your team's CQ skills, so you can feel the cultural intelligence difference for your business. What you will learn in this episode: What is CQ (cultural intelligence) and what it isn't The impact of low and high CQ in your team and business How to increase your CQ I...
2022-11-0713 minCultural Communication Confidence007 - Stop perfectionism with communication agilityI used to be a perfectionist and I know this held me back in the past with my communication. That's until I developed communication agility, a mindset approach I created to make the difference to my communication confidence in my meetings and presentations. Discover in this episode all about communication agility and how you can develop it to help you to communicate confidently, speak with the flow of the conversation, and express yourself fully and naturally. What you will learn in this episode: Why perfectionism in communication is holding you back in your career The secret...
2022-10-3112 minCultural Communication Confidence006 - Do I have to be an extrovert to present confidentlyI often get asked this question by my clients: Do I have to be an extrovert to present confidently? They observe that confident presenters are the extroverts, they share their views, sound persuasive, make it look easy and can handle any question or issue, no matter what comes up. So do you have to be an extrovert to be a good presenter? I believe anybody can be a confident presenter, introvert or extrovert, and here is why. What you will learn in this episode: The confident presenter myth Are you extrovert, introvert… or ambivert? Actions to he...
2022-10-2412 minCultural Communication Confidence005 - The CQ Cultural Intelligence positive impactIn a global world, we need to understand how to work productively together, how we interact effectively in a diverse cultural context, and create positive conversations that mean meetings flow, team spirit and collaboration are high, projects progress and results are delivered, internally and externally. Cultural Intelligence (CQ) is the difference that can deliver these positive outcomes and stop frustrated teams wasting time in meetings that don't achieve their key goals. What you will learn in this episode: Why we need CQ Cultural Intelligence The CQ framework from the Cultural Intelligence Centre The positive impact of...
2022-10-1713 min
Cultural Communication Confidence004 - Global Team Communication That WorksWhen you're leading a global team, making communication work well in your meetings isn't always easy. And if you are working in the global team, you may not feel you are able to speak up and contribute in the way you want. Some team members remain quiet, others dominate, and it can be hard to make sure everybody is heard and has the chance to share their views, which can lead to frustrations, and in some cases, project delays. So how do you make communication work in global teams? What you will learn in this episode:...
2022-10-1017 min
Cultural Communication Confidence003 - Strategies to Speak UpToday is all about speaking up at work when we lack confidence. Meetings and presentations may feel challenging for you, because you need to influence senior stakeholders and leaders. In meeting discussions, you don't feel able to contribute in time, and you miss the gap to add a valuable point of view, as the conversation has moved on. You feel frustrated because you are unable to fully demonstrate your knowledge, insights and personality. You want to speak up confidently. This is how. What you will learn in this episode: Why it's challenging...
2022-10-0314 minCultural Communication Confidence002 - Why Culture Matters For Your BusinessHave you ever experienced a team or customer meeting where you thought what others were saying or how they were behaving was 'rude', 'difficult', or 'not professional'? Did you really understand what was going on, or did you waste your valuable time, with frustrating conversations and project delays? The cultures we spend the most time in have a great influence on how we see the world and how we do things. What you will learn in this episode: Why culture matters in business Our cultural glasses How cultural intelligence can boost your performance and results How do...
2022-09-2709 minCultural Communication Confidence001- How Does Communication Help My CareerHow do you get to the next level in your career? Communication is a critical part of this- what you say, how you say it, communicating with confidence in English and showing you can influence, create impact and develop relationships in your global team, and externally with customers. What you will learn in this episode: Why communication makes the difference in your career What is the communication gap and when does it come up How to start bridging the communication gap Developing your action plan Keeping motivated to work on your communication challenges Resources: G...
2022-09-2713 min