Shows
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CXPredictive and proactive customer experiences, with Vinod Muthukrishnan, CiscoCustomer expectations have skyrocketed—people now demand instant, personalized, and seamless interactions across every touchpoint. But are companies truly meeting these expectations, or are they still stuck in reactive customer service models? What if AI could completely transform the customer experience into something proactive, predictive, and even empathetic?
Joining me today is Vinod Muthukrishnan, VP & COO of Webex Customer Experience at Cisco. Vinod is a leader in the future of customer experience (CX), helping organizations use AI to anticipate customer needs, deliver seamless automation, and create personalized interactions at scale.
Vinod Muthukrishnan is th...2025-05-0728 minThe Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CXPredictive and proactive customer experiences, with Vinod Muthukrishnan, CiscoCustomer expectations have skyrocketed—people now demand instant, personalized, and seamless interactions across every touchpoint. But are companies truly meeting these expectations, or are they still stuck in reactive customer service models? What if AI could completely transform the customer experience into something proactive, predictive, and even empathetic?
Joining me today is Vinod Muthukrishnan, VP & COO of Webex Customer Experience at Cisco. Vinod is a leader in the future of customer experience (CX), helping organizations use AI to anticipate customer needs, deliver seamless automation, and create personalized interactions at scale.
Vinod Muthukrishnan is th...2025-05-0728 min
CXChronicles PodcastTransforming Customer & Employee Experiences With Webex By Cisco | Vinod MuthukrishnanHey CX Nation,In this week's episode of The CXChronicles Podcast #251 we welcomed Vinod Muthukrishnan, VP & COO at Webex by Cisco based in the San Francisco Bay Area, CA. Vinod leads all go-to-market, business and customer operations. He was previously Co-Founder/CEO of CloudCherry, a customer experience management company, which was acquired by Cisco in October 2019.Prior to that he spent nine years at sea as a First Officer before running Global Sales at Market Simplified. Based in the Bay Area, Vinod enjoys cricket and expanding his library of leadership and P.G. W...2024-12-0356 min
CustomerlandHarmonizing Business Goals with Customer Experience StrategiesIn this episode, we sit down with Vinod Muthukrishnan, VP and COO at Webex Customer Experience, to explore his journey from the merchant Navy to co-founding Cloud Cherry, a company focused on improving customer experiences. Vinod shares how he made customer needs a priority, even when technology posed challenges, which eventually led to Cloud Cherry's acquisition by Cisco.We dive into how AI is reshaping customer experience, including innovations like auto CSAT that predict customer satisfaction without traditional surveys. Vinod explains how building customizable, client-specific solutions without the need for extensive coding is changing the way businesses...2024-10-2330 min