Shows
VitalBytes PodcastLeadership in EducationDarren Cox is the school Principal for St Philips Christian school based in Cessnock, New South Wales In his LinkedIn profile, Darren refers to himself as a motivational speaker, educational influencer, and a strategic change manager! He was also in the top 5 for Principal of the year in 2019 Apart from his extensive experience in education, Darren has extensive experience in podcasting, video shoots and is regularly requested to speak on stage with a range of educational and other organisations. When you meet and connect with Darren, you’ll understand why Facilitating a p...2020-06-0532 min
VitalBytes PodcastLeading in Times of Crisis in HealthcareI had recently Stephanie Bowman and Reta Clyde as guests on one of the most impactful [and timely!] podcasts in the series to date! HCA Healthcare [www.hcahealtcare.com] was founded in the USA in 1968. They have 280,000 staff with hospital facilities in 20 states. The organisation is committed to the care and improvement of human life. Stephanie Bowman is the Director of Organisational Development, and Reta Clyde is the National Group Senior Leadership Training Specialist. HCA Healthcare have been a VitalSmarts customer for more than 10 years. With 9500 Charge Nurses alone, the task of training...2020-04-1443 min
VitalBytes PodcastIgniting Your Culture in ITKate Selway is the People and Capability Director for Jade Software, based in Christchurch in South Island of New Zealand. Kate has a passion and obvious empathy for people that has been shaped by background in psychology. She has had a successful career in HR (a term she greatly detests), enjoyed various People & Culture (much better than HR) roles, and is relishing her time at Jade Software. Kate has been delivering Crucial Conversations to the organisation over the past 18 months. Their leadership development framework uses 'The Rocket Model', based upon the work from Gordon Curphy...2020-04-0327 min
VitalBytes PodcastWhy Small Things Make a Big Difference!Dr Shaun Ridley is the Deputy Chief Executive Officer for the Australian Institute of Management WA Shaun has been an integral part of AIM WA for 35 years. As a result, he is one of experienced leaders in WA in organisational professional development as well as adult learning. Vitalsmarts ANZ partner with AIM WA as part of our training delivery platform across Australia and New Zealand. Working with Shaun and his team for us is an absolute pleasure! Of all of the AIM organisations around Australia, AIM WA is by far the most experienced a...2020-03-2429 min
VitalBytes PodcastHow to Say No More Often!It is always a pleasure to connect with Justin Hale Justin is a Master Trainer and Training Designer with VitalSmarts LLC based in Utah He is a very dynamic and upbeat speaker and host of One Productive Minute at VitalSmarts. Justin’s work in promoting the power of productivity on Linkedin is nothing short of highly engaging and very professional. This podcast is all about the power of productivity to achieve one thing – to look back at the end of a week and know that you achieved way more than you set out to...2020-03-0137 min
VitalBytes PodcastIs Behaviour Really That Important?!I connected with Kingsley Weber from Imdex Limited. IMDEX develop cloud-connected devices and drilling optimisation products to improve the process of identifying and extracting mineral resources for drilling contractors and resource companies globally. All our current mining clients across the world use Imdex services Kingsley is the global HR Director for Imdex. He is always very upbeat and passionate about driving culture. He is the most highly travelled person that I have ever worked alongside! We connect anywhere from Europe, to Africa, Dubai and also Central America. Occasionally Australia! This podcast is all abo...2020-02-2132 min
VitalBytes PodcastHigh Impact TeamsI had a high energy and very engaging chat with Scott Robley from VitalSmarts USA. Scott is a speaker, Trainer, Coach, and Client Solutions Engineer at VitalSmarts. We met with Scott at the recent VitalSmarts global conference where he presented the 40/20/40 model for high impact learning, based upon model developed by Robert O. Brinkerhoff This podcast is all about how to maximise your training ROI and ROE by preparing well, high engagement delivery, followed by implementation. The skills are based on more than 30 years of research, strongly evidence-based and well-grounded in the fundamentals...2020-01-2830 min
VitalBytes PodcastLeadership and VulnerabilityI had a very engaging conversation with Anna Ranaldo. Anna is a Brene Brown Thought leader as well is a certified ‘Dare to Lead’ facilitator. She is currently working extensively with corporations, organisations, education etc across Australia and New Zealand. Anna has an extensive organisational development/HR background across global organisations like Santos, PWC and Shell. Her specialty is helping organisations to navigate change. Anna is also a certified Crucial Conversations trainer I loved how Anna weaves in her extensive Crucial Conversations experience around her work in helping leaders to create psychological safety. She referred to trust as th...2020-01-0633 min
VitalBytes PodcastBuilding leadership Culture and CapabilityI connected with my good friend Caroline White today in a really enjoyable and engaging podcast. Caroline spoke passionately about her extensive 20+ year experience across a range of industries, and explained about the systematic process that she used to equip leaders in creating a high-performance culture and environment: Getting the environment to create and support leaders Creating leadership Capability The Essential leadership skill sets and behaviours Caroline has worked across a range of industries including hospitality [Marriott Hotel Group], banking and finance and education. She is passionate about leadership and capability and is also a very experienced...2019-12-1027 min
VitalBytes Podcast‘NewSafe’ Cultural Journey at Newcrest MiningI had great discussion with Terry Terranova who is the Head of Leadership and Capability at Newcrest Mining Company. Newcrest is one of the world’s largest gold mining companies, with mining sites in Australia, Papua New Guinea, Indonesia and also Africa. Since 2015, Newcrest have been building upon their ‘cultural’ safety program with one primary objective in mind - Everybody going home safe and healthy every day With all the improvements in safe work practices over the last 30 years, accidents occur not so much because of a lack of awareness and training, but still primarily because o...2019-11-0824 min
VitalBytes PodcastWhy You Can’t Kill A Bad Habit With A Magic BulletA great chat today with author, speaker and Vitalsmarts leader David Maxfield. David has been conducting social science research for more than 30 years, focusing on human behaviour and what shapes the written and unwritten rules around what employees do every day We talked about the research document “Why You Can’t Kill a Bad Habit With a Magic Bullet”, and behaviour change and why it is so difficult – in fact it seems nearly impossible to change behaviour, not only at a personal level but more so at an organisational level. David shared his expertise around the research...2019-11-0723 min
VitalBytes PodcastTransforming 2 Days into 12 MonthsThis podcast is all about how to take two days of learning and transform it into 12 months of ‘speak up’ skills being utilised by your leaders, managers and their teams every day within your organisation Carolyn Hawe is the learning and Development Adviser from Wellington City Council. Carolyn and her team have recently incorporated a comprehensive skill embedding process into their current LMS. The skills are based on more than 30 years of research, strongly evidence-based and well grounded in the fundamentals of human behaviour – and completely counterintuitive! Whilst the two days training is very comprehensive, there...2019-10-0728 min
VitalBytes PodcastPower of StoriesThe power of stories – the ones you tell yourself – and how these get in the way of what you really want! Justin and I share the types of stories that have gotten in our way – from our own personal experience. As humans we are really good at building stories in our minds about people and situations with very little data. More often than not your stories are wrong. Inside this episode you’ll learn Why stories get in the way The consequences - and how your stories stop you from getting results What is t...2019-08-2720 min
VitalBytes PodcastHealthcare and the Silent TreatmentThis podcast is all about Silence in healthcare – and the adverse impact upon hospitals’ no.1 primary outcome being the quality of patient care and safety. With highly skilled and well-intentioned healthcare staff, the statistics in Australia are still 1 in 10 of every 10 people admitted into hospitals in Australia, 1 comes out somewhere from slightly to extremely worse off. All in a high care environment. Inside this episode you’ll learn What are the deep, dark cultural issues causing incidents and accidents Why safety systems are not the real solution How training by itself is not the solution...2019-07-2220 min
VitalBytes PodcastSilent DangerIn today's episode we discuss the danger of not speaking up in crucial moments. This often has a costly effect in industries related to mining, oil, gas, power, and transport. With all the improvements in safe work practices over the last 30 years, accidents occur not so much because of a lack of awareness and training, but primarily because of a culture of silence! Inside this episode you’ll learn: 1. What are the deep, dark cultural issues causing incidents and accidents 2. What are the five Crucial Conversations that drive workplace safety 3. The one cultural shift that makes all the diff...2019-05-0618 min
VitalBytes PodcastLife changing conversationsThere are people in life with whom holding a life changing conversation with can be more difficult than dodging trucks on the freeway! Learn about life changing conversations, based upon VitalSmarts global research. These are the conversations that we find almost insurmountable for fear and dread of the consequences! When these conversations don’t happen, not holding them can be costly. Inside this episode you’ll learn Who are the 3 types of people with whom these conversations are the hardest – and why.. The top 3 reasons for failure to hold life changing conversations Understand the top 3 way...2019-04-2317 min
VitalBytes PodcastFoundation Series - InfluencerBecome a Master at creating permanent and lasting behaviour change. Learn about the globally proven ‘Influencer’ principles to influence behaviours change that seems impossible. You’ll understand how global leaders have managed against impossible odds to manage change initiatives that have sometimes resounded globally. Inside this episode you’ll learn Why change is so pervasive and resistant. Why simple change methods fail, and why change is often complex and requires a comprehensive solution The ‘six source’ model that makes change initiatives successful every time Why motivation and behaviour are inextricable linked The power of understanding...2019-04-1510 min
VitalBytes PodcastFoundation Series - Crucial Accountability SkillsLearn the globally proven ‘Crucial Accountability’ skills and principles to confidently manage performance and accountability. Inside this episode you’ll learn Why performance conversations go off track and become emotional. The proven 30 second process to start strong and avoid emotion. How to talk about a performance problem with the person thinking you are making them the problem The one key skill to get performance back on track Master the art of accountability without using ‘Performance Improvement Plans’ Visit https://vitalsmarts.com.au/vsanzevents/ to book a free internal briefing. Find out the real impact VitalSmarts training will...2019-04-0719 min
VitalBytes PodcastFoundation Series - Crucial Conversations Skills.‘Speak Up’ Skills Mastery. Become a Tough Conversations Expert Learn globally proven skills and principles to speak up confidently in even the toughest situations. Inside this episode you’ll learn How to make and keep conversations safe Simply hold others accountable without stress Learn the proven STATE framework for structuring tough conversations The one key skills to keep every meeting and conversation on track Master the skills to speak directly and yet respectfully and compassionately 2019-04-0117 min
VitalBytes PodcastThe Most Important Lesson I Learned from My Dog and My Yoga InstructorFrom Dave Angel: Distracted people don’t impact others — at least not positively. It’s time to put distractions aside and be present. Here’s why... Learn more at vitalsmarts.com.au/change2019-01-2105 minVitalBytes PodcastThe One Lesson You Didn’t Expect to Learn from a Mafia Lawyer From Dave Angel: We’re affected by our interactions with others — for good or bad. When we intentionally choose to uphold our values, those interactions are much more likely to be positive. Here’s why... Learn more at vitalsmarts.com.au/change2019-01-1404 minVitalBytes PodcastNo, You Don’t Need To Make a Good Impression From Dave Angel: We usually know if someone is being genuine or not. If they’re not, we dismiss them, giving little value to what they say and do. If they are, they hold the potential to dramatically impact our lives. Learn more at vitalsmarts.com.au/change2019-01-0702 minVitalBytes PodcastHow To Recognise the Moments that Matter MostFrom Dave Angel: Our interactions with people cause us to think about the world differently. When these interactions cause us to change our lives, that’s a moment of impact. Here’s how to recognise them in everyday life... Learn more at vitalsmarts.com.au/change2019-01-0205 minVitalBytes PodcastThe One Reason You’re NOT Failing to Meet Your Goals (and the 5 reasons you are)From Kevin Brown: Most people struggle with motivation, but it’s not the only reason we fail to meet our goals. There are six sources of influence — and not all are working to our advantage. What are you missing? Learn more at vitalsmarts.com.au/change2018-12-1003 minVitalBytes PodcastHow to Disagree with Your Boss (and Not Get Fired)From Justin Hale: If you’re stuck in an ongoing problem, maybe you’re failing to recognise a conversation you need to have. Here’s how to generate the dialogue that will solve your issue. Learn more at vitalsmarts.com.au/change2018-11-2204 minVitalBytes PodcastWhy We Work On Things We Know Will Fail (and How To Stop)From Justin Hale: Many people are reluctant to speak up when they see a problem, or they speak up so harshly they make the issue worse. These behaviours creep into our organisations, destroying our culture, relationships, and productivity from the inside out. Here’s how... Learn more at vitalsmarts.com.au/change2018-11-1904 minVitalBytes PodcastWhy You Should Have the Conversation You’ve Been AvoidingFrom Justin Hale: All of us are stuck somewhere in our lives — personally or professionally — and we’re not getting the results we want. What moves us beyond the dilemma is the ability to hold an effective conversation. Learn more at vitalsmarts.com.au/change2018-11-1402 minVitalBytes PodcastHow to Conquer Your Organisational DilemmaFrom Stacy Nelson: Organisations don’t behave, people do. To find a real, effective solution to your long-time problem, look at who’s involved and consider why they’re really acting that way. Learn more at vitalsmarts.com.au/change2018-11-1304 minVitalBytes PodcastYes, It's Your Fault... But It's Their Fault TooFrom Stacy Nelson: Conflicts are not the fault of one person. It takes interaction to create a real confrontation. Here’s how you might be contributing to the problem. Learn more at vitalsmarts.com.au/change2018-10-2307 minVitalBytes PodcastWhy You Don’t Think Before You SpeakFrom Stacy Nelson: The amygdala is a part of the brain that stimulates an impulsive response. In a dangerous situation, it can save our lives. In a confrontation or moment of accountability, it can ruin the relationship. Here’s what to do about it: Learn more at vitalsmarts.com.au/change2018-10-1704 minVitalBytes Podcast6 Surprising Communication Goals that are Damaging Your ConversationsFrom Cricket Buchler: Some of the behaviours we’ve been taught our entire lives are the exact behaviours that keep us from healthy conversations. Are you working towards goals that seem right, but are actually compromising your results? Learn more at vitalsmarts.com.au/change2018-09-2704 minVitalBytes PodcastHow To Have The Conversations Your Brain Can’t HandleFrom Cricket Buchler: Silence and violence aren’t personal flaws — they’re a result of biology. Here’s how to navigate your natural reactions to get the results you need... Learn more at vitalsmarts.com.au/change2018-09-2403 minVitalBytes PodcastHow To Have a Tough Conversation Without Getting MadFrom Cricket Buchler: In tough conversations, we often shut down or get angry — neither of which produces the results we actually need. Here’s a different approach... Learn more at vitalsmarts.com.au/change2018-09-1805 minVitalBytes PodcastThe Most Important Lesson to Teach Your KidFrom Sharon Lovoy: Learning how to have tough conversations isn’t easy … but it is simple. Even kids can learn. Teach your children these skills and see the difference it makes. Learn more at vitalsmarts.com.au/change2018-08-2806 minVitalBytes PodcastHow Early Can I Teach My Kid About Crucial Conversations?From Sharon Lovoy: Wish you had learned crucial conversation skills earlier in life? Your kids will too. It’s never too early to start teaching kids how to have tough talks. Here’s how it worked for me: Learn more at vitalsmarts.com.au/change2018-08-2104 minVitalBytes PodcastYou CAN Go Back (It’s Not Too Late to Have the Conversation You Never Had)From Sharon Lovoy: Crucial conversations are worth it — no matter how much time has passed. Whether you’re learning these skills early in life, or it’s taken much longer, it’s never too late to have a crucial conversation. Learn more at vitalsmarts.com.au/change2018-08-1406 minVitalBytes PodcastIt’s Never Too Late To Change (or Too Early To Try)From Sharon Lovoy: You haven’t missed your opportunity for confronting the issues you need to face. No matter how long a harmful behaviour or dysfunctional relationship has been happening, there’s still hope for change. Learn more at vitalsmarts.com.au/change2018-08-0704 minVitalBytes PodcastWhat To Do in the First 30 Seconds of a Tough ConversationFrom Joseph Grenny: The first 30 seconds of a tough conversation determines its potential. If we can do 2 things right from the start, our likelihood of success skyrockets. Learn more at vitalsmarts.com.au/change2018-07-3006 minVitalBytes PodcastThe One Myth That Ruins RelationshipsFrom Joseph Grenny: When we lie to keep friends, we ruin our relationships. Making progress at work & home starts with the truth. Learn more at vitalsmarts.com.au/change2018-07-2408 minVitalBytes PodcastHow to Avoid a Crucial ConversationFrom Joseph Grenny: There’s nothing wrong with having problems with other people. The challenge is how you handle them. Here’s how to proceed in a healthy, helpful way... Learn more at vitalsmarts.com.au/change2018-07-1706 minVitalBytes PodcastThe Most Essential Element of a Successful Tough ConversationFrom Joseph Grenny: How do we face tough issues? How can we confront problems in a way where the other person listens? You have to make it safe. Learn more at vitalsmarts.com.au/change2018-07-1209 minVitalBytes PodcastNo, Working Is NOT All About The MoneyFrom David Maxfield: Real motivation doesn’t come from money — it comes from what we do with money. To increase motivation, here’s how to connect money to the things that matter most. Learn more at vitalsmarts.com.au/change2018-06-2603 minVitalBytes Podcast2 Essential Questions to Increase Workplace Engagement From David Maxfield: If you’re looking to increase workplace engagement, ask yourself these two questions to see how you’re socially motivating your employees. If they’re not socially motivated, you’re missing out on a key source of influence. Learn more at vitalsmarts.com.au/change2018-06-1903 minVitalBytes PodcastHow to Transform a Dead-End Job From David Maxfield: When we don’t enjoy something or see growth because of it, it’s hard for us to be engaged in our work. If you or your employees need motivation, take a look at the tasks at hand and the potential for personal development. Learn more at vitalsmarts.com.au/change2018-06-1203 minVitalBytes PodcastThe 3 Common Pitfalls of Group FacilitatorsFrom Amy Daly-Donovan: When you lead a group, balancing the roles of facilitator, group, & content is tough. When you focus too much on one area to the exclusion of another, you likely fall into one of these three facilitation pitfalls. Learn more at vitalsmarts.com.au/change2018-06-0505 minVitalBytes PodcastThe 3 Key Roles in Every Successful GroupFrom Amy Daly-Donovan: To best create positive learning environments, we don’t necessarily have to learn new things — we just have to remember the key players involved and recognise their role in the learning experience. Learn more at vitalsmarts.com.au/change2018-05-2908 minVitalBytes Podcast4 Reasons (Other than Money) People Go To WorkFrom David Maxfield: We all work for money, but that’s not the only reason. These four valued outcomes beyond pay drive us to do our best and really engage in our work! Learn more at vitalsmarts.com.au/change2018-05-2203 minVitalBytes PodcastThe Real Reason People Miss Work (and What To Do About It)From David Maxfield: Everybody misses work sometimes, but if the excuses start multiplying, you likely have a problem with employee engagement. Learn more at vitalsmarts.com.au/change2018-05-1604 minVitalBytes PodcastThe Positive Power of InfluenceFrom Cricket Buchler: Change is hard. But a support system makes it easier. If we want to make it easy for people to change, we need to rally the support of those who enable. We need the power of influence. Learn more at vitalsmarts.com.au/change2018-05-0204 minVitalBytes PodcastThe One Person Who Can Change Your Entire OrganisationFrom Cricket Buchler: We’re all influenced by others. (We just don’t like to admit it.) Instead of ignoring social pressures, we need to harness its power. Here’s how: Learn more at vitalsmarts.com.au/change2018-04-2503 minVitalBytes PodcastThe Easiest Way to Create a Healthier Organisational CultureFrom Cricket Buchler: It’s easy to forget how much power lies in social influence. We naturally influence each other all the time. So, how do we harness that influence to bring about organisational change? It starts with you. Learn more at vitalsmarts.com.au/change2018-04-1705 minVitalBytes PodcastThe 3 Keys To Effectively Leading a GroupFrom Amy Daly-Donovan: Training groups is tough. When we use these three essential components of facilitation, we help groups learn better and accomplish their goals. Learn more at vitalsmarts.com.au/change2018-04-1104 minVitalBytes PodcastWhy You Feel the Way You Do (And What To Do About It)From Steve Willis: It’s not the way other people act that determines our emotions. It’s the stories we tell about WHY they act the way they do that cause our feelings. Control the stories, control the emotions. Here’s how... Learn more at vitalsmarts.com.au/change 2018-04-0407 minVitalBytes PodcastHow to Communicate Best When You’re Feeling Your Worst From Steve Willis: High-stakes conversations are tough. Often, we try to avoid them. Or, we face them and leave disappointed with the outcome. But there’s a third choice: we can engage in these conversations with the skills to hold healthy dialogue. Here’s how... Learn more at vitalsmarts.com.au/change2018-03-2708 minVitalBytes PodcastHow to Help Others Take Responsibility for Their ActionsFrom Joseph Grenny: When people own up to their choices, they have the opportunity for real change. Here’s how to create a space where we can connect with someone in a way that leads to self-motivated change. Learn more at vitalsmarts.com.au/change2018-03-2011 minVitalBytes PodcastHow to Stop People From Shutting Down (and Still Hold Them Accountable)From Joseph Grenny: In accountability conversations, our brains are on high alert for threats. So, how do we confront an issue without making someone shut down? Learn more at vitalsmarts.com.au/change2018-03-1305 minVitalBytes PodcastThe Secret to Holding Your Loved Ones Accountable? Don’t Focus on AccountabilityFrom Joseph Grenny: With family or friends, accountability gets tricky, but it is possible to confront issues without harming the relationship. Learn more at vitalsmarts.com.au/change2018-03-0608 minVitalBytes PodcastWhat’s Your Coffee Costing You? (Hint: It’s More than Money!)From Travis Bradberry: Caffeine isn’t bad, but we need to understand its influence. It affects our immediate reactions, sleep quality, and long-term health. We don’t have to cut it out completely, but we must get it under control to improve our relationships. Learn more at vitalsmarts.com.au/change2018-02-2702 minVitalBytes PodcastWhat’s Easier to Change: Your Mind or Your Environment?From Brian Wansink: Our surroundings can influence us negatively or make us more focused & effective. Why not change your environment to work to your advantage? Learn more at vitalsmarts.com.au/change2018-02-1411 minVitalBytes PodcastThe Real Reason You Lie to Yourself (and How to Stop)From Dr. Stacy Nelson: We can start solving problems instead of causing them. Switch to a healthier, more constructive mindset in just three steps. Learn more at vitalsmarts.com.au/change2018-02-0709 minVitalBytes PodcastStop Selling Out — You Can Do Better!From Dr. Stacy Nelson: At some point, we’ve all chosen to do what we feel like doing rather than doing what’s right. It’s human nature. But that’s not what we really want — for ourselves, our coworkers, or our employees. Learn more at vitalsmarts.com.au/change2018-02-0106 minVitalBytes PodcastWhat Really Makes Us Fat? (It’s not what you think!)From Brian Wansink: Our personal choices don't always make a difference in how much we eat or how we work. Sometimes it's the way our lives are structured. Sometimes, to change behaviour, we have to change the structure. Learn more at vitalsmarts.com.au/change2018-01-2410 minVitalBytes PodcastWhen to STOP Focusing on Your Goals, Part 3 From Candace Bertotti: When we strive for change, we can’t just modify any random behaviour. We need to change the vital behaviour that carries disproportionate impact on our success. Finding that vital behaviour is the key to our success. Learn more at vitalsmarts.com.au/change2018-01-1705 minVitalBytes PodcastWhen to STOP Focusing on Your Goals, Part 2From Candace Bertotti: The best influencers focus on changing behaviours of disproportionate influence. These are VITAL behaviours. If you want your results to change, you have to change the behaviours that have the most leverage in accomplishing your goal. Learn more at vitalsmarts.com.au/change2018-01-0903 minVitalBytes PodcastWhen to STOP Focusing on Your GoalsFrom Candace Bertotti: Goals are great — but they’re not what drives change. If we hope to achieve the goals we set, we have to change behaviour. Learn more at vitalsmarts.com.au/change2017-12-3004 minVitalBytes PodcastSpeak Up! How Healthy Conversations Prevent Disease and Improve ResultsFrom Ron McMillan: People say “talk is cheap.” They’re wrong. Our words can make a difference in the actions that matter. Our willingness (and ability) to have crucial conversations impacts our results and relationships. Learn more at vitalsmarts.com.au/change2017-12-2108 minVitalBytes PodcastWhat’s Your Lack of Sleep Costing You? (Hint: It’s more than physical)From Travis Bradberry: Emotions are hard to understand — especially in others. But, the more we understand feelings, the better we can respond. When we understand emotions and respond intentionally, our relationships improve — professional and personal. Learn more at vitalsmarts.com.au/change2017-12-1504 minVitalBytes PodcastHow to Influence Difficult People (Even If You Aren’t In Charge)From Candace Bertotti: Wish people would do what you needed them to? With better skills to influence, maybe you could get that loud co-worker to quiet down or another co-worker to meet their deadlines. Here’s how: Learn more at vitalsmarts.com.au/change2017-12-0804 minVitalBytes PodcastCan 10% Of Your Conversations Ruin Results and Relationships? Yes! Here’s HowFrom Ron McMillan: 90% of our communication is routine, regular, and casual. And we do really well at it! But what about the other 10%? These are the conversations that aren’t regular, routine, or casual. And this is where people melt-down. Learn more at vitalsmarts.com.au/change2017-11-3007 minVitalBytes PodcastSay “Thank You” - It Literally Makes Your Brain BetterFrom Travis Bradberry: We’re emotional creatures — we’re hardwired that way. But we’re not hardwired to know what to do about all those feelings. That’s where Emotional Intelligence (EQ) comes in. Raising your EQ changes the way you see yourself, the people around you, and the way you go about your work, particularly in HR. Learn more at vitalsmarts.com.au/change2017-11-2304 minVitalBytes PodcastMoney Isn’t Everything: How the 6 Sources of Influence Work Together to Bring ChangeFrom Dave Angel: We all could pick at least one behaviour we’d change — especially in someone else. So, what would it be? And how would you influence that change? Don’t assume you know why people do what they do. There are more sources of influence than you may realise. Once we recognise our influences, we find change that lasts. Learn more at vitalsmarts.com.au/change2017-11-1505 minVitalBytes PodcastWhy We Stink At Changing Our Own Behaviour (And How We Can Get Better)From Dave Angel: We stink at influencing ourselves. When we say influence — or the power to change — we define it as the ability to change our own behaviour or the behaviour of others. That’s a powerful concept if we can really grasp it. So, how do we change ourselves — and why aren’t we better at it? Learn more at vitalsmarts.com.au/change2017-11-0804 minVitalBytes PodcastHow To Talk to Someone Who Doesn’t Want to Open UpFrom Ron McMillan: If someone doesn’t want to talk with you, they won’t. Even if you were to practise every skill we teach in Crucial Conversations exactly the way we tell you to do it, you can’t force someone to open up. But if you persist, the other person almost always will join you — even if it takes some time. Learn more at vitalsmarts.com.au/change2017-11-0104 minVitalBytes PodcastMaking the Most of the Communication Skills You Already HaveFrom Kerry Patterson: Improving your conversation skills doesn’t require years of intense training. Even learning just one Crucial Conversations skill can transform the way you communicate with others! Learn more at vitalsmarts.com.au/change2017-10-2403 minVitalBytes Podcast2 Important Lessons from the Past 10 Years with Crucial ConversationsFrom Al Switzler: After 30 years of Crucial Conversations, we’re still finding new ways to use these skills in everyday life. Here are two of the biggest lessons we’ve learned in the past decade. Learn more at vitalsmarts.com.au/change2017-10-1403 minVitalBytes Podcast3 Tips for Connecting with Others at WorkFrom Candace Bertotti: When we connect and really get to know people, the workplace functions better, people work through their differences, and real meaning emerges. Learn how to build real connection, here! Learn more at vitalsmarts.com.au/change2017-10-0507 minVitalBytes PodcastHow to Create Meaningful, Lasting Connection with Your EmployeesFrom Candace Bertotti: To make a difference in the lives of those around us, we need to connect, and connection is only possible by being physically and mentally present. Learn more at vitalsmarts.com.au/change2017-09-2706 minVitalBytes PodcastThe Key to Transforming Your Relationships at WorkFrom Candace Bertotti: Knowing people is different than knowing about people. When we know people, we connect. Connection is essential in everything we do, whether we’re trying to influence change, hold people accountable, or create new visions. As an HR specialist, connection is especially critical in addressing difficult issues. Learn more at vitalsmarts.com.au/change2017-09-2310 minVitalBytes PodcastWhat I’ve Learned in the Past Ten Years: Joseph GrennyFrom Joseph Grenny: Emotions can corrupt our view of others — even the people we love. With the right practice, though, we can change our emotions and transform our relationships. Learn more at vitalsmarts.com.au/change2017-09-1703 minVitalBytes PodcastWarning: Crucial Conversations Are Hard. (Here’s how to make them better.)From Salomeh Diaz: When we know it’s time to have a crucial conversation, most of us tense up rather than jump up at the chance to get started. Our emotions can get the better of us and undermine the reason we’re having the conversation in the first place. Our conversations get less awkward and more productive when we learn a vital skill — awareness that these things are happening. Learn more at vitalsmarts.com.au/change2017-09-1006 minVitalBytes Podcast3 Lessons Every HR Team Should Take to HeartFrom Ron McMillan: One of our main goals in Human Resources is to help our companies, employees, and ourselves build a better and brighter future. After 40 years of training and consulting, Ron McMillan shares the three big lessons every HR specialist should take to heart to make your impact on the future even more meaningful. Learn more at vitalsmarts.com.au/change2017-08-2208 minVitalBytes Podcast4 Skills To Create Win-Win SituationsFrom Dave Angel: “It’s not what you said, it’s how you said it!” Sometimes, our words fail to communicate our true intentions, and when people detect negative intentions (rightly or wrongly), they don’t feel safe. To have healthy dialogue, we need to create safety. Here are 4 skills that make safety a reality: Learn more at vitalsmarts.com.au/change2017-08-2007 minVitalBytes Podcast3 Essential Steps to Balancing Your LifeFrom Stacy Nelson: We believe many of us are just one habit away from being healthier, wealthier, and happier. But one thing I’ve come to believe about change is that we’re blinded to the reality of interdependence. To achieve balance, we need to accept this reality. Learn more at vitalsmarts.com.au/change2017-08-1313 minVitalBytes PodcastThree Tips for Encouraging Dialogue in a Crucial ConversationFrom Candace Bertotti: The way you open a crucial conversation makes a huge difference on the outcome. And if you want better results, you need to do these three things in the first 30 seconds. Learn more at vitalsmarts.com.au/change2017-08-0110 minVitalBytes PodcastHow Your Ancestors Can Help You Become a Better PersonFrom David Nelson: There are people all around us struggling through tough times. If you find yourself battling loneliness, anxiety, or disappointment, the Ancestor Effect can help you. If you’re willing to reexamine the story of where you come from, you can create new emotions and promote healthy actions in hard seasons of life. Learn more at vitalsmarts.com.au/change2017-07-2616 minVitalBytes PodcastThe Most Effective Performance-Enhancing Drug Your Organisation Needs… and it’s FREEFrom Daniel Pink: We go crazy explaining HOW to do things, especially when we’re in leadership and management positions. But with all the energy we spend on the HOW, we can lose sight of the WHY. When we tap into why motivation, we find the world’s most effective performance-enhancer: purpose. Learn more at vitalsmarts.com.au/change2017-07-1608 minVitalBytes Podcast4 Skills to Confront Unintentional Discrimination at WorkFrom David Maxfield: Ever experienced discrimination at work? You’re not alone. When we asked people to tell us of a time they felt excluded or disadvantaged because of their race, age, gender, national origin, or sexual orientation at work, we got over 500 stories. Here are a few skills for confronting bias in a way that restores civility to the workplace. Learn more at vitalsmarts.com.au/change2017-07-1004 minVitalBytes PodcastHow to Become More Convincing in a Crucial ConversationFrom Candace Bertotti: How we start a crucial conversation matters. It determines if we’ll get great results or create a whole new set of problems. Specifically, the opening 30 seconds are extremely critical. Before we do anything we need to be clear on our goal — which isn’t to convince or compel. The real goal is to get better results. Here’s how: Learn more at vitalsmarts.com.au/change2017-07-0206 minVitalBytes PodcastThe Downside of Dialogue and TeamworkFeaturing Chase McMillan: Dialogue is great, but sometimes people start to take on the conclusions of the most charismatic or experienced person in the room, even if conclusions are flawed. Here’s how to overcome the subconscious bias of The Halo Effect. Learn more at vitalsmarts.com.au/change2017-06-2008 minVitalBytes PodcastHow To Radically Improve Hiring and Promotion DecisionsFrom Chase McMillan: At VitalSmarts, we talk a lot about the importance of a safe environment for crucial conversations. But sometimes, safety’s not enough to make the crucial conversation a success. Even situations where mutual respect and mutual purpose abound, conversations can still fail because of an interesting phenomenon called The Halo Effect. Learn more at vitalsmarts.com.au/change 2017-06-1308 minVitalBytes PodcastWant Improved Job Performance? Accountability Isn’t EnoughFrom David Maxfield: If we’re honest, we’ve all let someone down and we’ve all been let down. But when it happens at work, it becomes more than a disappointment — it becomes an issue of job performance. And the best way to solve the problem is to look at the causes — the big WHY behind a behaviour. We group these causes into what we call The Six Sources of Influence. Learn more at vitalsmarts.com.au/change2017-06-0606 minVitalBytes PodcastHow Multitasking Ruins Productivity and RelationshipsFrom Dave Crenshaw: Our brains can only really handle one active task at a time, so when we attempt to multitask, these four specific areas suffer. Learn more at vitalsmarts.com.au/change2017-05-3012 minVitalBytes PodcastWhich Productivity Personality Are You? From Dave Crenshaw, author of The Myth of Multitasking: There are three types of people when it comes to productivity: Zen Masters, Wanderers, and Pig Pens. Think about your mode of operation to see where you fit and learn why you could be losing 40 hours a week. Learn more at vitalsmarts.com.au/change2017-05-2306 minVitalBytes PodcastHow To Bridge the Generational Gap in the WorkplaceFrom VitalSmarts Master Trainer, Justin Hale "Over a third of the workforce wastes more than five hours a week because of unaddressed issues and miscommunication between people in two different generations. This is a huge problem. To move forward, we need to bridge the generational gap. Here's how! Learn more at vitalsmarts.com.au/change2017-05-1618 minVitalBytes PodcastTrue Mutuality: The Key to Creating Healthy RelationshipsFrom Emily Hoffman: Mutuality isn’t all about the other person. It’s about you, too. For people who know the literal definition of mutual, this may not seem like great insight. But for me, it makes a big difference. Usually when we think about finding mutual respect and mutual purpose for creating a healthy conversation, we focus solely on the other person and their goals, but this is too one-sided. The most important part of mutuality is missing. We need to care about ourselves and our own goals as well if we want a healthy relationship. 2017-04-2509 minVitalBytes PodcastCrucial Conversations in the Real World: Marriage, Divorce, and the Resilient Life From Emily Hoffman: After 10 years at VitalSmarts, I discovered a secret: Crucial Conversations skills don’t always work. At least, they don’t always work the way we think they should. But they still work. These skills bring you to a solution, even if it’s not the solution you were originally hoping for. After struggling through marriage and divorce, I’ve learned just how powerful and positive these skills can be. Learn more at vitalsmarts.com.au/change2017-04-1810 minVitalBytes PodcastHow to Use Happiness to Improve Learning and Achieve Success From Emily Hoffman: Many of us believe if we work hard, we’ll achieve success. When we achieve success, we’ll be happy. As it turns out, happiness can be more than the abstract, subjective end goal of our lives. It can actually be an incredibly powerful tool for helping us learn and achieve right now. Learn more at vitalsmarts.com.au/change2017-04-1110 minVitalBytes PodcastThe Last 10 Percent: How Thorough Feedback Changes Lives From Stacy Nelson: Sharing feedback is tough. But, the ability to share and receive all of it (especially the last 10 percent) transforms us into our most authentic selves. Learn more at vitalsmarts.com.au/change2017-04-0907 minVitalBytes PodcastListening vs Hearing: How to Help People Receive Feedback in a Positive WayFrom Stacy Nelson: There’s a difference between hearing and listening. Hearing is a function of physiology. Listening is a function of the heart. If I don’t feel safe with you, I won’t listen to what you have to say. The fact is, if we want people to listen to us, we have to make them feel safe. Learn more at vitalsmarts.com.au/change2017-03-2805 min