Shows
Healthcare Change MakersJanice Kaffer and Bill Marra: ‘Healthcare CEOs should never lead from their office desk’Welcome to Healthcare Change Makers, a podcast produced by HIROC. I’m Ellen Gardner with Michelle Holden and Philip De Souza. Today’s guests are Janice Kaffer, former President and CEO of Hôtel-Dieu Grace Healthcare in Windsor and Bill Marra, current President and CEO of Hôtel-Dieu Grace Healthcare. Although she formally retired from the CEO position in January, Janice has stayed involved through a project looking at re-establishing the hospital’s role in long-term care. She’s also taking an Executive Coaching course at Royal Roads University. Bill and Janice have a connecti...2022-08-0332 minHealthcare Change MakersSusan Bisaillon: Share Frequently and Share FreelyWelcome to Healthcare Change Makers, a podcast produced by HIROC. I’m Ellen Gardner with Philip de Souza. Today’s guest is Susan Bisaillon, CEO of The Safehaven Project for Community Living. Susan started her career in healthcare as a nurse in St. Anthony, Newfoundland, later moving west to St. Joseph’s Health Centre in Toronto, then to UHN where she worked as a clinical nurse specialist and nurse manager in the CCU. She moved on to direct the Neuroscience Program and oversee Clinical Operations at Trillium Health Partners. Before joining Safehaven, Susan was the Chief...2022-06-1641 minHealthcare Change MakersZayna Khayat and Will Falk: Hanging Out with the FutureWelcome to Healthcare Change Makers, a podcast produced by HIROC. I’m Ellen Gardner with Michelle Holden and Philip de Souza. Today we’re talking with Zayna Khayat and Will Falk. Zayna is Vice President, Client Success and Growth at Teladoc Health. Will is a Senior Fellow at the CD Howe Institute and has an appointment at the University of Toronto as an Executive-in-Residence at Rotman. Zayna and Will have collaborated in many different ways over the years and delight in wading into the messy problems in healthcare. They don’t always agree, but Za...2022-06-0137 minHealthcare Change MakersDr. Ronald Cohn, President and CEO, The Hospital for Sick Children is never far from his research or his patientsToday, Ellen Gardner and Philip De Souza, Communications and Marketing at HIROC, speak with Dr. Ronald Cohn, President and CEO of the Hospital for Sick Children. Early in his medical career, Dr. Ronald Cohn was on a tourist bus in Toronto and as it drove up University Avenue and by SickKids Hospital he told his wife, that’s one of the world’s leading children’s hospitals and I will probably never work there. Proving that life doesn’t go where you predict, in 2012 Dr. Cohn accepted a position as Chief of the Division of Clinical...2020-12-0234 minHealthcare Change MakersIt takes a community with Emily Gruenwoldt Carkner, President & CEO of Children’s Healthcare CanadaToday, Ellen Gardner and Philip De Souza, Communications and Marketing at HIROC, speak with Emily Gruenwoldt Carkner, President and CEO of Children’s Healthcare Canada. Like many professional women, the usual pressures of leading two national associations, two young children at home, and staying healthy have been compounded for Emily Gruenwoldt during Covid-19. Fortunately Emily and her husband were able to turn to a big community of support, but she’s not lost sight of the effect of those pressures on her team and so makes a point of doing individual check-ins. The...2020-10-3030 minHealthcare Change MakersDelivering exceptional care “avec vous et pour vous” with Dr. Bernard Leduc, President and CEO, Hôpital MontfortToday, Ellen Gardner and Philip De Souza, Communications and Marketing at HIROC, speak with Bernard Leduc, President and CEO of Hôpital Montfort. From the day he joined the hospital in 1999 as a family physician to serving as Chief of Staff and then being appointed President and CEO in 2010, Bernard Leduc has never lost sight of the mission that drives the hospital: to serve the francophone population in the Ottawa area and deliver a high level of patient-centred care. “In the words of my predecessor, ‘We cannot fail’.” With small step improvements and empowering staff to make ch...2020-10-0535 minHealthcare Change MakersJuggy Sihota of TELUS on the Importance of Creating a Contribution CultureToday, Ellen Gardner and Philip De Souza, Director of Communications and Marketing at HIROC, speak with Juggy Sihota who leads the national strategy, execution and operation of the Consumer Health Business for TELUS. In the midst of a worldwide pandemic, Juggy Sihota is amazed and encouraged by the rapid adoption of virtual healthcare, made possible in part by solutions like Babylon by TELUS Health which are designed to improve access to healthcare in Canada. She’s heard all the reasons why things can’t be done, but encourages her teams to always reframe the question – what is...2020-06-0932 minHealthcare Change MakersMoving Towards the Fire with Andrée Robichaud, President and CEO, Central HealthToday, your host Ellen Gardner and HIROC’s Philip De Souza speak with Andrée Robichaud, President and CEO of Central Health in Newfoundland. Andrée shares leadership insights she’s gleaned during her extensive career. She speaks to the challenges in leading such a large health authority with a vast remote population. Andrée also touches on the importance of a feedback loop when it comes to engaging with staff, physicians, partners and government. For Andrée, being a leader is about tackling issues head on – running towards the fire rather than away from it. 2020-05-2832 minHealthcare Change MakersDr. Andy Smith on healthcare as a team sportToday, Ellen Gardner and Philip De Souza, Communications and Marketing at HIROC, speak with Dr. Andy Smith, President and CEO Sunnybrook Health Sciences Centre. Moving into management happened somewhat accidentally for Dr. Andy Smith, who began his medical career as a surgeon specializing in colorectal cancer. Notwithstanding the headwinds he faces leading a large organization, he often looks to historical leaders for inspiration and strives to set the tone for the hospital in an energetic and positive way. For him that means doing everything possible to remove barriers and give his team the resources they n...2020-03-0438 minHealthcare Change MakersKathy MacNeil on the importance of curiosity and trusting your wisdom Today, Ellen Gardner and Philip De Souza, Communications and Marketing at HIROC, speak with Kathy MacNeil, President and CEO of Island Health in British Columbia. Kathy MacNeil still has trouble believing the staff of Island Health now numbers more than 30,000. So when it comes to spreading the message of trust and accountability, she and her leadership team rely heavily on local leaders. A big part of Kathy’s learning journey has been getting comfortable with “heard enough, have to go” – making decisions with the information she has and then trusting her wisdom. Her natural curiosity and inclination to “lean into th...2020-02-0642 minHealthcare Change MakersShaking things up with future strategist Zayna KhayatToday, your host Ellen Gardner, Communications and Marketing at HIROC, speaks with Zayna Khayat, Future Strategist at SE Health. Her story is not unlike many first generation Canadians. Zayna’s parents, who emigrated from Lebanon in the early 70s, instilled the values of hard work, humility and authenticity. From an early age, Zayna knew she wanted to tackle the big challenges in the world and after a stint in consulting, has been focussed on solving as she says, “the wicked problems in healthcare”. As a speaker, university instructor, innovation sherpa, and for the past two years...2020-01-1540 minHealthcare Change MakersCarol Annett, President, VHA Home HealthCare and the value of staying positive, finding good partners, and taking risksToday, your host Ellen Gardner, Communications and Marketing at HIROC, speaks with Carol Annett, CEO, VHA Home HealthCare. In the 20 years since Carol joined VHA, home healthcare has gone from being an afterthought – with virtually no status or investment – to becoming an essential, influential and highly-valued healthcare service. Whether people are in recovery, living with chronic illness or want to die at home, the goal of VHA is to support them in living independently and with dignity. But leading a home healthcare organization in these times also means dealing with funding pressures, an inequitable compensation syste...2019-12-0337 minHealthcare Change MakersHow Nathalie Pambrun, President, Canadian Association of Midwives leads with patience, perspective and understandingToday, your host Ellen Gardner, Communications and Marketing at HIROC, speaks with Nathalie Pambrun, President, Canadian Association of Midwives (CAM). Although she has worked as a midwife in urban, rural and remote communities across Canada and internationally, and sat on both the NACM (Nation Aboriginal Council of Midwives) and CAM boards before becoming President, Nathalie Pambrun emphasizes that none of us is a born leader. Finding our voice means connecting with our passion and purpose – something Nathalie says comes naturally to midwives! For her, articulating a vision for healthcare that’s inclusive of all people means...2019-10-1724 minHealthcare Change MakersEnsuring that children are not treated as a disease group with Alex Munter, President and CEO, Children’s Hospital of Eastern OntarioToday, your host Ellen Gardner, Communications and Marketing at HIROC, speaks with Alex Munter, President and CEO of the Children’s Hospital of Eastern Ontario (CHEO). One of the misconceptions people have about pediatrics, according to CHEO President and CEO Alex Munter, is that people think of it as a service line, similar to oncology or rehabilitation. This is a mistake says Munter, who stresses that being a child is not a diagnosis and that we need a unique, tailored strategy for children’s health. After 11 years on the job and watching the youth and child...2019-09-2028 minHealthcare Change MakersHow David Diamond is Pushing an Innovation Agenda at Eastern HealthJoin host Ellen Gardner for a one-on-one conversation with David Diamond – President and CEO of Eastern Health in Newfoundland and Labrador. David’s healthcare career started in Human Resources and has taken him across the country with positions in eastern and western Canada. His time in Albert before the creation of Alberta Health Services taught him some important lessons around bringing an organization together and developing commitment to strategic goals. Today through Eastern Health’s Living Lab innovation centre, David and his team are developing strong partners around the world to influence projects, enhance safety, and cu...2019-06-0532 minHealthcare Change MakersStanding on the Shoulders of Giants with Elizabeth Brandeis, President, Association of Ontario Midwives (AOM)Today, your host Ellen Gardner, Communications and Marketing at HIROC, speaks with Elizabeth Brandeis, President of the Board of the Association of Ontario Midwives (AOM). For Elizabeth, the road to becoming a midwife started with her own personal experience with midwifery care, during the birth of her daughter 25 years ago. Now, on the 25th anniversary of regulated midwifery in Ontario, she looks back on where we’ve been and where we are headed. Elizabeth speaks to the long history of midwifery in Ontario. As President of the Board of the AOM, she...2019-05-0130 minHealthcare Change MakersA career defined by being open to opportunity with Rob MacIsaac, President and CEO, Hamilton Health SciencesToday, your host Ellen Gardner, Communications and Marketing at HIROC, speaks with Rob MacIsaac, President and CEO of Hamilton Health Sciences. Rob MacIsaac followed his father’s advice to become a professional, but after a couple of years as a lawyer, he realized he was drawn to public service. Without being a subject matter expert in any of the diverse roles he’s had – at Mohawk College, at Metrolinx, as mayor of the City of Burlington – Rob has developed a leadership philosophy built on humble inquiry and bringing people together around a vision. He is now CEO o...2019-04-0326 minHealthcare Change MakersHIROC and the SOGC welcome the CMPA as a new partner in Salus GlobalToday, your host Ellen Gardner, Communications and Marketing at HIROC, speaks with the four leaders whose organizations have formed a new collaboration to advance the safety of obstetrical and perinatal care in Canada. Each year approximately 380,000 children are born in Canada. The majority of births occur safely, but patient safety events do occur, and while rare, these events can be associated with severe patient outcomes. HIROC, SOGC, and the CMPA have joined forces as partners in Salus Global to help address and reduce these rare events and improve the safety of care for mothers and newborns across...2019-01-1521 minHealthcare Change MakersTransforming the care of children and youth with disabilities with Julia Hanigsberg, President and CEO, Holland Bloorview Kids Rehabilitation HospitalToday, your host Ellen Gardner, Communications and Marketing at HIROC, speaks with Julia Hanigsberg, President and CEO of Holland Bloorview Kids Rehabilitation Hospital There are many reasons that Julia Hanigsberg was drawn to a position in healthcare and she admits most of them have to do with family. Throughout her daughter’s life (born at just 29 weeks and now at 22), Julia and her family have been accessing many healthcare services that her daughter needed to be successful. Her admiration for the skill and resilience that healthcare providers bring to their jobs has grown since she joi...2018-12-0538 minHealthcare Change MakersBrendan Carr, CEO, William Osler Health System and not letting the drive for efficiencies overshadow the need to be deliberate about quality and safetyToday, your host Ellen Gardner, Communications and Marketing at HIROC, speaks with Brendan Carr, President and CEO of William Osler Health System. He had always wanted to be a physician, but Brendan Carr’s educational journey started in business when he acquired an MBA. That experience – and time as a commanding officer in the naval reserve – taught him the value of situational leadership and the power of leading through influence and seeking different perspectives and ideas from those around him. That belief has been reinforced as a healthcare leader, where he feels the best ideas and cha...2018-11-0237 minHealthcare Change MakersKarim Mamdani, CEO, Ontario Shores Centre for Mental Health Sciences and creating a culture of compassion and real conversationsToday, your host Ellen Gardner, Communications and Marketing at HIROC, speaks with Karim Mamdani, President and CEO of Ontario Shores Centre for Mental Health Sciences. With a strong interest in building sustainability in the healthcare system, Karim started his healthcare career working with the OHA and PwC in systems management and finance. Before coming to Ontario Shores in 2006 in the role of Chief Operating Officer, Karim worked at a number of academic health science centres – the Centre for Addiction and Mental Health, University Health Network and the Hospital for Sick Children. He was drawn to ment...2018-09-1927 minHealthcare Change MakersIn Conversation with Dr. Andrew Petrosoniak, Emergency and Trauma Team Leader at St. Michael’s Hospital, TorontoToday, your host Ellen Gardner, Communications and Marketing at HIROC, speaks with Dr. Andrew Petrosoniak, Emergency Physician and Trauma Team Leader at St. Michael’s Hospital. When people come into emergency it’s often the worst day of their lives. For emergency physician and trauma team leader Dr. Andrew Petrosoniak, that’s what makes trauma care interesting and rewarding. He energizes teams and has built an international reputation around the value of in situ simulation as a quality improvement tool. Watching how people perform their jobs in the real work space and getting feedback enables Petrosoniak and his te...2018-08-0130 minHealthcare Change MakersSherry Janzen, CEO, Salem Home and the value of listening and learning to “read the air” in an organizationToday, your host Ellen Gardner, Communications and Marketing at HIROC, speaks with Sherry Janzen, CEO of Salem Home in Winkler, Manitoba. Salem Home sits in a rural part of Manitoba but their innovative Relationship-Centred Model of Care has attracted international attention. Sherry discovered her affinity for older people early in her career and at the urging of her father, studied gerontology at Wichita State University. A defining characteristic of Sherry’s leadership at Salem Home, where she has been CEO since 2004, is coaxing staff to ask why things are done a certain way and to give new ap...2018-06-2621 minHealthcare Change MakersKavita Mehta, CEO, AFHTO and the Need for One Voice in Primary CareToday, your host Ellen Gardner, Communications and Marketing at HIROC, speaks with Kavita Mehta, CEO of AFHTO (the Association of Family Health Teams of Ontario). Before her move to AFHTO two and a half years ago, Kavita was ED for nine years at the South East Toronto Family Health Team (SETFHT) where she spearheaded the development of a new four-story clinic; led a restructuring of the Board of Directors; and served as the Executive Sponsor for the East Toronto Health Link. Kavita began her career as a nurse, working in public health for four years a...2018-05-2820 minHealthcare Change MakersInnovating Remote Healthcare with Debbie Molloy, Vice President of Corporate Services at Eastern HealthToday, your host Ellen Gardner of Communications and Marketing at HIROC, speaks with Debbie Molloy, the Vice President of Corporate Services at Eastern Health, in Newfoundland. Debbie has responsibility for a number of programs including Human Resources, Quality, Patient Safety and Risk Management, Infection Prevention and Control, Occupational Health & Safety, and Rehabilitation. She has over 20 years of experience in the healthcare, energy, and hospitality industries, and has worked in both the public and private sectors. Debbie has a broad understanding of the challenges and opportunities facing healthcare and uses her knowledge and leadership to help sh...2018-04-1623 min