Shows
Digital Workplace Deep DiveBehind the mic: Celebrating 50 episodes of digital workplace insights (Ep. 51)
In this special 51st episode, we flip the script as Patrycja Sobera interviews our regular host, Weston Morris, about his experiences creating 50 episodes of the Digital Workplace Deep Dive podcast.
Weston shares the podcast's most impactful moments, from strikingly accurate pre-pandemic forecasts to innovative discussions on employee experience and generative AI. Get exclusive behind-the-scenes stories, including the unexpected origin of our signature Blues intro and how the podcast sparked new collaborations between technology leaders and HR executives on improving employee experiences.
Looking ahead, Weston gives us a glimpse into the future of digital workplace innovation...2024-08-2230 minDigital Workplace Deep DiveTwo steps for creating an award-winning service desk (Ep. 47)How did one manufacturing client’s focus on employee experience lead to $5 million in savings while advancing environmental sustainability goals? Patrycja Sobera, vice president of global delivery for Digital Workplace Solutions (DWS), closes out the Digital Workplace Deep Dive podcast for the year by divulging how she’s built a service delivery team that consistently provides exceptional client outcomes, stacks up industry awards and has fun in the process. She reveals:
Why proactive, predictive support is the only path forward for IT service delivery
How to eliminate silos and inefficiencies like “ticket ping pong” and embrace a holistic service...2023-12-2824 min