Shows
Car Dealership Guy PodcastWyler on Acquisition, Rohrman on Tariffs, Owens on Reviews, Painter on TrueCar | Daily Dealer LiveToday's show features:
- David Wyler, President and CEO of Jeff Wyler Automotive Family
- Ryan Rohrman, Chief Executive Officer of Rohrman Auto Group
- Cuyler Owens, CEO of Widewail
- Scott Painter, Founder & CEO of TrueCar
This episode is brought to you by:
Stream Companies – Stream Companies is a full-service, fully integrated, tech-enabled advertising agency that drives measurable results through performance marketing, creative and content development, and proprietary Ad...
2026-01-281h 26
Boss Talks | Elevating ALL the Bosses of the Multifamily IndustryKatie Ritter (Boss 116) Turning Reviews into Results: Data-Driven Resident Experience & Trust in Multifamily Communities[0:00] Introduction & Guest WelcomeEvan introduces Katie Ritter and sets the stage for a discussion on resident experience and online feedback.[0:59] Community Boss OverviewBrief overview of Community Boss and its solutions for managing parking and amenities.[1:33] Meet Katie RitterKatie shares her background and how she became involved with Widewail.[1:54] Parking ChallengesDiscussion about the unique challenges of parking in multifamily communities and its impact on resident satisfaction.[2:37] Personal Parking ExperiencesKatie describes her experiences with parking in different living environments (Vermont vs. California).[4:14] Living in Vermont vs. CaliforniaComparison of parking and community...
2025-11-2647 min
KlientomaniaJak korzystać z opinii Google?90% klientów sprawdza opinie Google przed wizytą w nowym miejscu. Ale tylko 20% właścicieli biznesów wie, jak te oceny faktycznie działają - i jak z nich korzystać.W tym odcinku z Piotrem Sadowskim rozkładamy system opinii Google na czynniki pierwsze.Dowiesz się między innymi:Że ocena 5.0 wcale nie jest najlepsza - badania pokazują, że optymalna ocena to między 4.2 a 4.5. Dlaczego? Bo perfekcyjna piątka budzi podejrzliwość, nie zaufanie. Pamiętasz kujonów ze średnią 5.0 w liceum? No właśnie.Że to nie jest średnia arytmetyczna - Google używ...
2025-10-231h 12
Multifamily Matters9/7/2025 Multifamily Matters, Ep. #396 "BEST OF MULTIFAMILY MATTERS: 2025 VOICE OF THE RESIDENT REPORT, WHAT RENTERS ARE REALLY SAYING"A conversation with a wonderful supplier partner to the multifamily industry, the fabulous Katie Ritter, the National Director with Widewail...discussing Widewail's 2025 Voice of the Resident Report, created from one million Google reviews...what both the positive and negative reviews indicate about the current state of the multifamily industry.See omnystudio.com/listener for privacy information.
2025-09-1252 min
Car Dealership Guy Podcast"Money's not in the CRM, It's in the DMS!”– Tracking the Pulse of AI in Dealerships | Art Dessein, Vice President of Sales at ImpelToday I’m joined by Art Dessein, VP of Sales at Impel. We dig into how AI is reshaping inventory management, the playbook big dealer groups use to roll it out without losing culture, and why less customer communication is actually leading to more sales—plus plenty more along the way.
This episode is brought to you by:
1. Widewail - Want real insights instead of guesswork? With Voice of the Customer Analytics, Widewail uses AI to turn raw customer feedback into clear operational insights so you know exactly what to f...
2025-09-0943 min
Car Dealership Guy PodcastAgainst All Odds: This Dealer's Rise from Refugee to 29-Store Auto Empire | Mario Murgado, CEO of Murgado Automotive GroupToday I’m joined by Mario Murgado, CEO of Murgado Automotive Group. We cover Mario’s dramatic escape from communist Cuba, his journey to building a 29-store dealership empire across five states, the growth model fueling expansion into underserved communities, the day he lost 24 employees in a single immigration raid and so much more.
This episode is brought to you by:
1. Lotlinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intelligence (AI) and machine learning. Learn more @ https://lotlinx.com...
2025-09-0453 min
Car Dealership Guy Podcast"Fewer Leads, More Sales"– Massive Upsides, Fatal Flaws, and Sobering Reality of AI BDCs | Daniel Kim, Director of Operations at Barnes Crossing Auto GroupToday I’m joined by Daniel Kim, Director of Operations at Barnes Crossing Auto Group. His journey from tech entrepreneur to dealership operations leader, the promises and pitfalls of AI BDCs, why he insists his team stay on the phones and much more.
This episode is brought to you by:
1. Widewail - Power your reputation engine with Widewail. Go Google-first. Our approach is proactive: mostly automated, sometimes manual. The perfect blend of high tech, high touch. Do more than generate and respond to reviews; use Voice of the Customer AI...
2025-09-0243 min
Car Dealership Guy Podcast45 Years Running Top Dealerships: Howard Tenenbaum’s Brutal Truths for Today’s Operators | Howard Tenenbaum, President of Keyes Automotive GroupToday I’m joined by Howard Tenenbaum, President of Keyes Automotive Group. We dive into his 45-year run leading top dealerships, why survivorship bias distorts the industry, how a Tony Award barely cracks his top achievements, why 7 stores keep him busier than 15 ever did and more.
This episode is brought to you by:
1. Widewail – Power your reputation engine with Widewail. Go Google-first. Our approach is proactive: mostly automated, sometimes manual. The perfect blend of high tech, high touch. Do more than generate and respond to reviews; use Voice of the...
2025-07-2253 min
Rooms with Ronald054 - Do You Speak Resident? Because They're Speaking Clearly Now!The renter landscape is changing fast—and if you’re in leasing or property management, you can’t afford to fall behind. In this insightful episode of Rooms with Ronald, host Ronald Harrington sits down with Katie Ritter https://www.linkedin.com/in/katie-ritter-a376b128/ and Jake Hughes https://www.linkedin.com/in/jake-hughes-98194026/ of Widewail https://www.widewail.com/ to unpack what renters in 2025 actually expect. Spoiler: it’s not just about price or perks—it’s about service, speed, and sincerity.From review trends to transparency, the trio dives into the latest Voice of the Residents report, reve...
2025-06-0540 min
Beyond the Work: Tales in Multifamily Maintenance036 - BTW: Reviews and Reputation Strikes Back with Jake Hughes and Katie RitterIn this compelling episode of Beyond the Work, host Chris Caramanica reunites with Katie Ritter and Jake Hughes from Widewail to explore the latest insights from the 2025 Voice of the Resident report. Drawing from over a million resident reviews, they uncover the critical factors influencing resident satisfaction and retention in the multifamily housing industry.The discussion delves into the pivotal role of maintenance services, the impact of communication breakdowns, and the growing emphasis on cleanliness and trust. Katie and Jake share how technology and proactive management can address these challenges, enhancing the overall resident experience.Episode Highlights:
2025-05-2252 min
Multifamily Matters5/18/2025 Multifamily Matters, Ep. #380 "2025 VOICE OF THE RESIDENT REPORT, WHAT RENTERS ARE REALLY SAYING"A conversation with a wonderful supplier partner to the multifamily industry, the fabulous Katie Ritter, the National Director with Widewail...discussing Widewail's 2025 Voice of the Resident Report, created from one million Google reviews...what both the positive and negative reviews indicate about the current state of the multifamily industry.See omnystudio.com/listener for privacy information.
2025-05-1652 minBeyond the Work: Tales in Multifamily Maintenance027 - BTW: Maintenance's Influence on Reviews and ReputationWhat makes or breaks a resident’s experience in multifamily housing? It’s often the one factor that gets overlooked—maintenance. In this episode, host Chris Caramanica sits down with Katie Ritter https://www.linkedin.com/in/katie-ritter-a376b128/ and Jake Hughes https://www.linkedin.com/in/jake-hughes-98194026/ from Widewail https://www.widewail.com/ to explore how maintenance plays a pivotal role in shaping online reviews, tenant retention, and overall satisfaction. They uncover why maintenance teams deserve more recognition and how AI is changing the game in property management.If you’ve ever wondered why maintena...
2025-02-2755 min
Automotive State of The UnionNissan Nose Dives Even More, Less Screens = More Affordable, Hendrick Bids For Red CrossShoot us a Text.Today on the show, we’re covering Nissan’s desperate plans to execute a turnaround, announcing plant closures and more. Plus, OEMs in Europe are matching affordability by removing infotainment systems, and Rick Hendrick sets a record auto auction bid for a great cause.AnnouncementNew Episode of Auto Collabs Live from Public Policy Day: John O’Donnell of WANADA on the contribution of car shows to car culture.New Episode of NADA Show sessions with Suzanne Reimer of LotlinxUpcoming ASOTU Edge Webinar with Matt M...
2025-02-1313 min
Automotive News Daily DriveJan. 17, 2025 | EVs surge on fears of incentive cuts; Widewail CEO Matt MurrayJan. 17, 2025 | EVs surge on fears of incentive cuts; Widewail CEO Matt Murray by Automotive News
2025-01-1718 min
Car Dealership Guy PodcastThe Raw Truth About What Customers Think of Dealerships — And How Dealers Are Responding | Matt Murray + Jake Hughes from WidewailWelcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Matt Murray, CEO and Jake Hughes, Director of Marketing at Widewail where we discuss the raw truth about what customers think of dealerships and why customers are the empty chair in the board room.This episode of the Car Dealership Guy Podcast is brought to you by:1. Widewail – Power your reputation engine with Widewail. Go Google-first. Our approach is proactive: mostly automated, sometimes manual. The perfect blend of high tech, high touch. Do more than generate and respond to re...
2025-01-0234 min
Auto CollabsWhy Customers Leave Bad Reviews with Matt MurraySend us a textWhy do dealership customers leave bad reviews? Matt Murray of Widewail breaks it down with insights from over 8 million Google reviews—and the answer might surprise you.In this episode, we’re diving into the world of customer feedback. Matt shares how his company transformed millions of unstructured reviews into actionable insights for automotive dealers.The 2024 Voice of The Customer report shows a 20% increase in negative staff-related reviews this year, the conversation centers on why people leave bad reviews and what dealers can do t...
2024-12-1831 min
Tiff Talks TechBeyond the Stars: Authentic Review Request Strategies for Better Reputation ManagementIn this episode of Tiff Talks Tech, I sit down with Katie Ritter, National Director at Widewail, to explore the ins and outs of reputation management in the multifamily industry. Katie brings valuable insights into how properties can foster authentic resident feedback, strategically leverage reviews, and improve online reputation—without losing the human touch.We’ll discuss the unique challenges multifamily operators face in managing resident feedback, from asking for reviews in a genuine way to using technology to analyze customer sentiment and respond thoughtfully. Katie shares how Widewail's approach combines AI-driven insights with hands-on strategies, helping communities impr...
2024-12-0442 min
Feedback FatigueS1E8 - Michael DiMella - Rethinking CentralizationS1E8 - Michael DiMella - Rethinking CentralizationRethinking Centralization with Michael DiMella of CHARLESGATES1E8 features Michael DiMella, Managing Partner at CHARLESGATEMichael’s Bio:Michael DiMella is the Managing Partner of CHARLESGATE. CHARLESGATE is an integrated real estate firm that empowers thousands of clients throughout New England with a comprehensive array of services across residential and multifamily real estate - sales brokerage, property management & leasing, investment sales, construction, and new development. With deep, local roots, we were founded in Boston in 2003 and are headquartered in the Back Bay. We...
2024-11-1935 min
CX Unplugged005 - Resident Retention Its Not That Obvious, Or Is it? What the Data Says | CX UnpluggedThe Secret to Resident Retention: Uncovering Data-Driven Strategies for Property Management
Can you truly measure resident retention? Today on CX Unplugged, we examine the data on resident retention with leading experts in multifamily customer experience!
In this episode of CX Unplugged, brought to you by the Multifamily Media Network, host Gabrielle Gonzalez sits down with industry experts Katie Ritter and Jake Hughes from Widewail, along with Chelsea Johnson from Bernstein Management Corporation, to discuss an essential question: "Is resident retention really that obvious?" Together, they break down the findings from Widewail's Voice of the Resident Report, revealing data-driven insights...
2024-11-1447 minFeedback FatigueS1E7 - Dana Hill - How RangeWater Aligns Operations and FeedbackHow RangeWater Aligns Operations and FeedbackS1E7 features Dana Hill, Senior Director of Engagement at RangeWaterIn this episode of Feedback Fatigue, we cover:Importance of Feedback: Hill emphasized feedback as essential for performance, connection, and trust. She noted that Gen Z values transparency over perfection, with trustworthiness linked to an average rating rather than a perfect score.Operational Structure: Her day-to-day involves assessing resident concerns and online reputation data. RangeWater’s structured approach includes identifying properties needing improvement and celebrating top performers.Alignment Across Departments: Being part of...
2024-11-1238 minFeedback FatigueS1E6 - Kevin Wilson - On the Verge of Things Really Accelerating“On the Verge of Things Really Accelerating”S1E6 features Kevin Wilson, the Director of Marketing at Southern Land Company.In the show, we cover:Resident Feedback as a Continuous Process: Kevin emphasizes a “love-love” relationship with feedback, viewing it as a tool for both improvement and engagement. He highlights that feedback, while not always immediately actionable, helps adapt offerings to changing resident expectations. He underscores the value of gathering feedback systematically across both new and stabilized communities to stay aligned with evolving resident needs.Adapting Spaces and Amenities Based on Feedback...
2024-11-0541 minFeedback FatigueS1E5 - Janet Rosseth of Cadence - The Hybrid Approach to Multifamily FeedbackThe Hybrid Approach to Multifamily FeedbackS1E5 features Janet Rosseth, the CMO of Cadence Marketing solutions.In this episode, we cover:Volume of Feedback: Janet emphasized how feedback has evolved, noting that property managers now deal with feedback from multiple channels (online reviews, internal surveys, and direct communications). This has increased the complexity of managing and interpreting feedback.Prioritizing Actionable Feedback: Given the overwhelming volume, Janet suggests categorizing feedback into what is actionable versus noise. She recommends focusing on feedback that aligns with strategic business goals.Human Element...
2024-10-2946 minRooms with Ronald025 - The No Brainers | Rooms with RonaldMaximizing Resident Experience: The Key to Multifamily Marketing Success with host Ronald Harrington
Welcome back to Rooms with Ronald, the podcast where leasing and marketing collide! Today, we’re talking multifamily marketing with Chelsea Johnson, Property Marketing Manager at Bernstein Management Corporation. Chelsea shares insights on creating genuine, impactful marketing campaigns that resonate with prospects and enhance resident experiences — no small task!
From embracing the unique character of each property to leveraging on-site team interactions, Chelsea breaks down how to humanize marketing through personalized email campaigns, showcasing real-life experiences, and understanding the lifestyle appeal of each community. Join us as w...
2024-10-2434 minFeedback FatigueS1E4 - Rebecca Smith and Ashley Stran of WPM - Play to Your StrengthsPlay to Your StrengthsS1E4 features Rebecca Smith and Ashley Stran of WPM.In this episode we cover:Roles and Career Transitions:Ashley Stran has been with WPM for over 18 years, transitioning from leasing to accounting and later to the marketing department as the Social Media Coordinator. Her journey emphasizes the value of career flexibility within an organization and how employees can contribute in different capacities. Rebecca Smith, Director of Marketing and Business Development for WPM’s multifamily division, shared how her role evolved from leasing to brand engagement and bu...
2024-10-2239 minFeedback FatigueS1E3 - Bobbi Steward - What’s The Core Purpose of Your Feedback Engine?What’s the Core Purpose of Your Feedback Engine?S1E3 features Bobbi Steward, CEO at Revyse.Bobbi’s Bio:Maybe it is the constant motion. Or the always-evolving tech. But Bobbi says that her favorite thing about her work is that it’s the perfect mashup of science and heart. With a few well-chosen words and a couple lines of code, you can change things.One part tech-nerd, one part storyteller, Bobbi has worked in real estate technology for the last decade, partnering with start-ups, software vendors, marketplaces, and property manage...
2024-10-1548 minFeedback FatigueS1E2 - Josh Becerra - Consistency in Operations is the Best Marketing StrategyJOSHUA BECERRAChief Marketing Officer, Pink TacoAs the Chief Marketing Officer of Pink Taco, Joshua Becerra brings more than 17 years of expertise in strategic marketing, branding, and hospitality operations, offering a well-rounded experience across operations, PR, and marketing to create a seamless and dynamic guest experience. Becerra has long been a fan of Pink Taco, frequenting the brand for almost 17 years before taking on his current leadership role. Now, during Pink Taco’s 25th anniversary, he is honored to be a part of the brand’s next chapter, guiding its growth and ensuring its cont...
2024-10-0846 minFeedback FatigueS1E1 - Faith Barker - Using Reviews Beyond the RatingS1E1 features Faith Barker, Marketing Manager at Trilogy Real Estate Group.With nearly a decade of experience in multifamily marketing, Faith specializes in leveraging resident feedback to enhance community operations and marketing strategies. Passionate about experiential branding, she believes in integrating brand identity into every aspect of the business to create memorable, high-quality experiences for residents. This includes using data-driven insights from resident reviews to drive innovation in leasing and marketing, resulting in significant improvements in engagement and satisfaction.In this episode of Feedback Fatigue, we cover:Proactive Approach to Feedback:Fa...
2024-10-0142 minFeedback FatigueFeedback Fatigue by Widewail - TrailerFeedback Fatigue is a new podcast from the Widewail team for Multifamily. Hosted by Jake Hughes, Director of Marketing and Katie Ritter, National Accounts, Multifamily, Feedback Fatigue is a show about resident reviews, surveys and more and what to do with it all. Here from operators and industry experts on what's working, what's not and what they're experimenting with today.
2024-09-2303 min
Multifamily Mixtape Podcast007 - The Importance of Maintenance Training in the Multifamily Industry | Multifamily MixtapeUnlocking Success: Why Maintenance Training is Crucial for Multifamily Excellence
Did you know maintenance is the number one cause of negative reviews for multifamily properties? Let’s discuss how proper training can change that — and why your team deserves it.
In this episode of the Multifamily Mixtape Podcast, Mark Sharp provides perspective on why maintenance training is vital for the success of your property. From improving resident satisfaction to boosting your property’s value, investing in your maintenance team's education pays off in more ways than one.
Mark shares insights on designing and implementing an effective training program, backed by sta...
2024-09-1818 min
PX Multifamily012 - Mary Gwyn and Jake Hughes - PX MultifamilyDiscover the transformative power of resident feedback and data-driven insights in the multifamily industry with Mary Gwyn and guest Jake Hughes.
Learn how maintenance and communication can elevate your property's reputation and ensure resident satisfaction.
Sponsored by https://www.chadwellsupply.com/multifamily, live from the NAA Apartmentalize conference.
Learn how effective maintenance and communication strategies can improve resident satisfaction and property reputation.
Key Takeaways:
Jake Hughes' Background: From working in the automotive industry to...
2024-08-0318 min
PX MultifamilyMary Gwyn and Jake Hughes - PX MultifamilyDiscover the transformative power of resident feedback and data-driven insights in the multifamily industry with Mary Gwyn and guest Jake Hughes.
Learn how maintenance and communication can elevate your property's reputation and ensure resident satisfaction.
Sponsored by https://www.chadwellsupply.com/multifamily, live from the NAA Apartmentalize conference.
Learn how effective maintenance and communication strategies can improve resident satisfaction and property reputation.
Key Takeaways:
Jake Hughes' Background: From working in the automotive industry to becoming a data expert in multifamily.
Widewail's https://www.widewail.com - Voice of the Resident Report: Insights from analyzing 400,000 resident reviews.
Importance of Maintenance...
2024-07-3117 min
8 Stories006 -Insights from Multifamily Media Network Hosts - 8 StoriesExecutive Summary:
The conversation discusses the upcoming NAA Apartmentalize 2024 event in Philadelphia and provides advice for first-time attendees. It also highlights the Podcast Palooza event, the Melanin and Multifamily mixer, and other networking opportunities. The conversation mentions the Chadwell Supply podcast booth and the various sessions and speaking engagements by the Multifamily Media Network hosts. The importance of emotional intelligence and artificial intelligence, de-escalation skills, and neurodiversity are also discussed. The conversation concludes by mentioning the Widewail Voice of Residents series and their data-driven insights.
Takeaways:
NAA Apartmentalize 2024 is a major event in the multifamily industry held in Philadelphia.
...
2024-06-1531 min
The Digible DudesEP180: The Ultimate Guide to Multifamily Reputation Management with WidewailIn this episode, Jake Hughes and Katie Ritter from Widewail reveal the game-changing strategies for mastering reputation management in the multifamily industry. They dive into innovative review generation tactics, the art of balancing AI with human touch, and the seamless integration of technology with personalized service.
Discover how Widewail's unique approach transforms resident feedback into multifamily success, boosting online reputation, enhancing operational efficiency, and driving customer satisfaction.
Join us for an insightful conversation that uncovers:
- The Power of Reviews: How generating and managing reviews effectively can...
2024-06-131h 31
Leading Your Culture006 - What does training say about your culture? - Leading your CultureBefore we get into the show, this episode is brought to you by Widewail. The team at Widewail has one more Voice of the Resident live event for you. This is it, the last one.
On June 6th, at 3 p.m. EST, they’ll discuss everything resident reviews have to teach us about retention trends.
The 45-minute live session will be based on research from 400,000 Google reviews, providing data-backed answers to common questions:
Does investing in parking reduce turnover?
If our amenities don’t meet expectations, does that cause renewal problems?
We know maintenance impacts retention. But by exactly how...
2024-06-0633 min
Multifamily Collective Podcast1,747 Self Imposed LimitationsThis episode is brought to you by Widewail. The team at Widewail has one more Voice of the Resident live event for you. This is it, the last one.
On June 6th, at 3 p.m. EST, they’ll discuss everything resident reviews have to teach us about retention trends.
The 45-minute live session will be based on research from 400,000 Google reviews, providing data-backed answers to common questions:
Does investing in parking reduce turnover?
If our amenities don’t meet expectations, does that cause renewal problems?
We know maintenance impacts retention. But by exactly how much?
Widewail identified the trends driv...
2024-06-0504 minMultifamily Collective Podcast1,746 The World is a Great Big EducationThis episode is brought to you by Widewail. The team at Widewail has one more Voice of the Resident live event for you. This is it, the last one.
On June 6th, at 3 p.m. EST, they’ll discuss everything resident reviews have to teach us about retention trends.
The 45-minute live session will be based on research from 400,000 Google reviews, providing data-backed answers to common questions:
Does investing in parking reduce turnover?
If our amenities don’t meet expectations, does that cause renewal problems?
We know maintenance impacts retention. But by exactly how much?
Widewail identified the trends driv...
2024-06-0404 minMultifamily Collective Podcast1,744 Curiosity May Have Killed the Cat, But..This episode is brought to you by Widewail. The team at Widewail has one more Voice of the Resident live event for you. This is it, the last one.
On June 6th, at 3 p.m. EST, they’ll discuss everything resident reviews have to teach us about retention trends.
The 45-minute live session will be based on research from 400,000 Google reviews, providing data-backed answers to common questions:
Does investing in parking reduce turnover?
If our amenities don’t meet expectations, does that cause renewal problems?
We know maintenance impacts retention. But by exactly how much?
Using AI topic and sent...
2024-06-0205 minRooms with Ronald012 - Leasing Across America Preview - Rooms with RonaldWelcome to another amazing episode of Rooms with Ronald!
I’m your host, Ronald Harrington. In this episode, we discuss the world of multifamily leasing with two industry experts.
Stephanie Anderson, Senior Director of Communications and Social Media at Grace Hill, and Kristi Fickert, VP of Enterprise Growth at RealLink, will join me.
In this episode, we explore the powerful insights from our session at Apartmentalize: Leasing Across America, Impacts and Insights from 100 Shops.
We discuss the latest trends, challenges, and best practices in the leasing industry, from the importance of the human touch to the rise of virtual le...
2024-05-3133 min
Optimized: A Marketing Performance Podcast004 - Widewail - Katie Ritter & Jake Hughes - Part 3 - Retention - Optimized!Enhancing Resident Experience: Insights from @widewailreviewmanagement4367 Widewail on Retention and Reviews | Optimized Podcast.
I've got an exciting episode of Optimized for you!
If you love Multifamily Marketing, join us as we unpack insights that drive resident retention.
Today, we are pleased to interview Jake Hughes, Director of Marketing, and Katie Ritter, Multifamily Team Lead at @widewailreviewmanagement4367 one of our founding sponsors.
In this episode, we discuss:
*The importance of onsite teams and human interactions in resident satisfaction
*Key drivers of renewal and retention based on data from 400,000 reviews
*The impact of noise, neighbors, and amenities on resident decisions
*Effective stra...
2024-05-3056 min
Thriving in Multifamily010 - Making the Transition: From Retail to Real Estate -| Thriving in MultifamilyFrom Retail to Real Estate: Phaedra McKibbin’s Inspiring Journey
Welcome to Thriving in Multifamily, the visionary podcast brought to you by the Multifamily Media Network.
I’m your host, Lissi Daniels, and today, we have an incredible episode featuring the indomitable Phaedra McKibbin!
Today, we discuss the fascinating journey of transitioning from retail to real estate with our special guest, Phaedra McKibbin, Regional Director at Trinity Property Consultants.
Phaedra is a seasoned professional in the real estate industry, overseeing 17 properties in West Texas, driving significant revenue growth under her direction.
Her dedication to excellence and passion for inspiring othe...
2024-05-2240 min
Decoding Multifamily010 Widewail - Katie Ritter & Jake Hughes - Decoding MultifamilyJoin us for another engaging episode of Decoding Multifamily, which was brought to you by the Multifamily Media Network.
I'm your host, Paul Marks, and I am joined by my co-host, Suzanne Hobson.
Today, we're discussing cutting-edge insights into the multifamily industry with our special guests from Widewail.
Discover the significant impact of resident feedback and learn why the personal touch in property management still reigns supreme in today's digital world.
Today's guests, Jake Hughes and Katie Ritter from...
2024-05-1346 min
Car Dealership Guy Podcast#80 Building the dealership of the future, Selling 30K cars per year, Why AI isn't working today, Future of Carvana | Jeremy Beaver, CEO of Del Grande Dealer Group (DGDG)Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jeremy Beaver, CEO of Del Grande Dealer Group (DGDG) where we discuss: Running a dealership like a tech company, Selling 30K cars per year, Why AI isn’t working today, The future of Carvana and much more.This episode of the Car Dealership Guy Podcast is brought to you by:Widewail - If your reviews say you’re the best, you’re the best. Make reviews manageable with Widewail, the fastest-growing reputation management vendor in automotive. Learn m...
2024-05-0248 minMultifamily Collective Podcast1,712 Best Kept Secret in BusinessEver wondered what truly differentiates successful businesses from the rest?
Mike Brewer reveals a surprising truth about the power of customer service — not just in the multifamily sector but across all American businesses.
In this video, Mike shares a personal experience from a weekend visit to an auto parts store, highlighting a common yet critical oversight in customer engagement.
With advancements in technology and Proptech reshaping industries, Mike argues that genuine human interaction is often neglected.
He challenges business le...
2024-04-3005 minRooms with Ronald009 - Widewail - Katie Ritter & Matt MurrayJoin Ronald Harrington in this episode of Rooms with Ronald, where he speaks to the insightful team at Widewail, a trust marketing platform dedicated to enhancing the multifamily housing industry.
In this insightful discussion, Ronald is joined by Katie Ritter and Matt Murray from Widewell, who share groundbreaking data and the impact of technology on tenant experiences.
Discover how Widewail reshapes reputation management through resident stories and strategic insights for operational improvement.
Don’t miss out as we explore the upcoming trends in multifamily housing and how to harness the power of resident feedback to foster a positive community en...
2024-04-2736 min8 Stories005 - One More ThingWelcome to another enthusiastic and entertaining episode of 8 Stories, brought to you by the Multifamily Media Network. Today's episode begins with the belly and ends with 'one more thing', so stick around until the end.
Join hosts Sharon Cauthen and Jennifer Carter as they explore a range of topics from the power of belly to belly to the significance of maintaining authentic relationships within the multifamily space.
If you enjoy this podcast, please like this video and subscribe to the @MultifamilyMediaNetwork channel for more insightful discussions and industry-leading advice.
Check out more content and stay updated with the latest in...
2024-04-2731 min
CloseMode: The Enterprise Sales ShowBuilding High Performance Sales Teams w/Matt Filion & Riley DickieIn this episode, Brian Dietmeyer talks to Matt Filion and Riley Dickie, leaders from widewail, about innovative approaches to sales team management. They explore the benefits of a decentralized decision-making process where sales teams are empowered to set their own goals and strategies, tailored to individual strengths and learning styles. This discussion delves into the challenges of traditional top-down management and how embracing a more inclusive and trusting team dynamic can lead to greater success and enthusiasm among sales professionals. Tune in to discover how transforming leadership styles can significantly impact team performance and sales outcomes, right here on...
2024-04-2639 minLeading Your Culture004 - Marketing Your Culture - Chantelle Berger - Leading Your CultureThis episode is brought to you by www.widewail.com - Stay tuned for more details on Widewail's upcoming media series.
In today's episode of "Leading Your Culture," Bill hosts Chantelle Berger, the Director of Marketing for Bayshore Properties, to discuss the common discrepancies between a company’s portrayed and actual culture—often visible on platforms like LinkedIn.
They tackle the concept of "LinkedIn lie," the necessity for genuine representation of company culture, and the impact of honesty on employee retention and corporate identity.
Discover how embracing real challenges and opportunities can foster a more committed and aware workforce.
Enjo...
2024-04-2533 minDecoding Multifamily008 - Cecilia Cossio - Decoding MultifamilyDecoding Multifamily: Innovations in PropTech and Leadership Insights with Cecilia Cascio
Welcome to Decoding Multifamily brought to you by the Multifamily Media Network. Join us in this insightful episode as we discuss the multifamily sector's evolving landscape with Cecilia Cascio, the passionate and visionary president of Marquis Asset Management. Discover the transformative impact of PropTech and smart home technology in the multifamily industry. Gain valuable leadership strategies from such an experienced insider.
The hosts, Suzanne Hobson and Paul Marks, alongside multifamily leader Cecilia Cascio offer a wealth of experience...
2024-04-2341 min8 Stories004 - Accidental Beginnings & Endings - 8 StoriesWelcome to another upbeat episode of 8 Stories, brought to you by the Multifamily Media Network.
In this episode, Sharon Cauthen and Jennifer Carter discuss eight topics related to the multifamily industry, sharing invaluable stories and lessons from their experiences.
This week, we explore "Accidental Beginnings and Endings" and how unexpected career setbacks can pave the way for future successes.
If you're navigating your career path within the multifamily space, this episode is tailored for you.
👍 Please help us grow by subscribing to our channel.
We...
2024-04-2038 minCar Dealership Guy Podcast#73 The man who guides 3,800+ finance departments, What keeps him up at night, AI in the car biz, Future of the Finance Manager | Scott Gunnell, President of JM&A groupWelcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Scott Gunnell, President of JM&A Group where we discuss: AI regulation coming for the car business, The future of the Finance Manager, negative equity entering back into the market, and much more.This episode of the Car Dealership Guy Podcast is brought to you by:Widewail - If your reviews say you’re the best, you’re the best. Make reviews manageable with Widewail, the fastest-growing reputation management vendor in automotive. Learn more @ https://www.widew...
2024-04-0953 min
Remote Routine"Get Visible" Meeting - Tip#48 with Jake HughesHello Teammates! Do you meet daily like Jake Hughs does at Widewail?
Jake's team meets every morning! He says daily "get visible" team meetings are more than just a routine; they are our lifeline to effective communication and collaboration. By sharing updates and insights, we enhance transparency and stay synchronized.
Let's continue this positive momentum!
#EffectiveCommunication #TeamCollaboration #SynchronizedSuccess #PositiveMomentum #RemoteRoutine
2024-01-1005 min
Start HereMatt Murray / WidewailFrom an Xbox handle to a cutting-edge trust-marketing platform, the word “Widewail” has played a pivotal role in shaping Matt Murray's journey. Hear Matt's inspiring story as he shares how his visionary company is revolutionizing the landscape of customer reviews, creating a new era of impactful feedback. Hosted on Acast. See acast.com/privacy for more information.
2023-06-1545 min
"You're In Charge" with Glenn PaschHow to Gain Customer Trust and Loyalty with Matt MurrayWho do you trust as a consumer? Why? If you are looking to gain your customer's trust how do you do it? We ask Matt Murray, CEO and Founder of Widewail, a company that focuses on leveraging reputation management to help businesses stand out. A great conversation focusing on this topic and how to build a company who delivers on this promise for their customers. Matt has been a good friend of the show and looking forward to you hearing his thoughts. Great conversation Don't forget to review, share and subscribe to...
2022-06-2951 min
Learning Life with Jon Tota#145: Redefine Your Reputation with Matt MurrayThis week we have Matt Murray, founder and CEO of Widewail. A Vermont native and Navy veteran, Matt has worked through numerous tech and automotive companies before starting his company to help businesses with their online reputation. Widewail provides a suite of management tools for online product and service reviews, helping businesses invite their customers to review and engage with reviewers. Learn more at https://www.widewail.com/
2021-09-3023 min
The Raw Take for CEOsHow Reputation Management Helps Improve Local SEOThis week, Dan & Korey are joined by Matt Murray, CEO of Widewail to talk about how they help local businesses manage reputation and build better local SEO. Check out Widewail to learn more!
2021-06-1743 min
HospitalityMDHow to Get More Google Reviews in 2021 with Matt Murray and Justin Essner from WidewailHello and welcome back to HospitalityMD! This week we welcome back last week’s guest, Justin Essner to the show. Joining Kyle and Justin is Matt Murray, the CEO of Widewail. Think Tripadvisor is the end all, be all of review sites for hotels? So did we! Find out why you need to pay more attention to Google reviews for your hotel, restaurants or any business you run.
You can connect with Matt here: https://www.linkedin.com/in/mattmurray1/
You can connect with Justin here: https://www.linkedin.com/in/justinessner/
You can find the Hospitality, M.D. Podcast on...
2021-02-1644 min
The SpeakeasyThe Major Components of Reputation ManagementOur previous episode on Reputation Management with Matt and Riley from Widewail focused on the importance of managing your online reputation. In this episode – we are going to school you on the product offerings, your options and help you navigate each of these with regards to customizing a platform that is unique to YOUR Financial Institution.
2021-02-0900 min
AutoSuccess: The PodcastAutoSuccess 676: Matt MurrayMatt Murray, CEO of Widewail, discusses the importance of online customer reviews.
2020-10-2314 min