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Will Manzanares

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Will Talks BizWill Talks BizWhen It's Time to Walk Away {Pausing the Podcast}"Quit trying to expand just to expand. Put a pause on that and focus on what you can do well with the people and the resources you have now." Key Moments 01:29 Transitioning from Podcasting to New Business Ventures 03:13 Quitting the Right Way 07:42 Sustainable Business Growth 09:05 External Judgment When Making Decisions 11:14 The Power of a Focused Vision 17:11 Connections and Future Engagements Connect with Will: http://www.willtalksbiz.com/ Book I Can’t Read: A Guide to Success Through Failure ...2024-04-1019 minWill Talks BizWill Talks BizHow Should Contractors Bill Clients"You really can show your clients your desperation by your attitude.” Key Moments 00:00 Current Trends in Business Billing 05:21 Contractor Trust and Prepayment 08:27 importance of Clear Payment Terms and Communication 09:57 Effective Communication with Late Payers 12:31 Importance of Professionalism in Billing Connect with Will: http://www.willtalksbiz.com/ Book I Can’t Read: A Guide to Success Through Failure Email: Will@willtalksbiz.com LinkedIn: https://www.linkedin.com/william-manzanares How Should Contractors Bill Clients Setting up b...2024-04-0317 minWill Talks BizWill Talks BizBecoming the Contractor in Charge"Contractor in Charge is really about outsourcing what you don't know how to do well and let those who do and are trained to do them, do it for you." Key Moments 05:46 Starting a business requires understanding strengths and outsourcing 09:43 Hire, train, and manage or outsource. Focus on revenue generation, not operations. 10:21 Outsource non-core activities for business success. 15:47 Understanding numbers is crucial for business success. 17:56 Client's success story: from struggling to thriving. 20:18 Discussing future of trades on contractorincharge.com/podcast. Connect with Lynn2024-03-2721 minWill Talks BizWill Talks BizHow to Appropriately Brag About Your Success“Learn from your mistakes. If you keep doing the same thing over and over, and expect great results, you’re going to keep running into failures.” Key Moments 02:43 Crafting messaging using StoryBrand framework's essential. 04:15 Clarity in Marketing Comes Through Trial and Error 09:43 Reframe Success to Focus on Helping Others. 10:38 Oversharing Success can Cause Imposter Syndrome and Consumer Fatigue 13:45 Business Management of Service Pricing and Margins  Connect with Will: http://www.willtalksbiz.com/ Book I Can’t Read: A Guide to Success Through F...2024-03-2016 minWill Talks BizWill Talks BizA Discussion on MLMs"Success is defined by your goals, your aspirations, and things you want to accomplish, not what others tell you is success." Key Moments 04:15 Quick money isn’t always profitable in the long run. 07:52 The lure of get-rich-quick schemes between those that can  afford the risk vs. those who can't. 10:52 MLM business model. 13:34 Understanding brand revenue streams and residual commissions. 15:11 Evolution of entrepreneurial enthusiasm. Connect with Will: http://www.willtalksbiz.com/ Book I Can’t Read: A Guide to Success Through Failure 2024-03-1318 minWill Talks BizWill Talks BizWill Spent $2,500 on What?!"The way you respond to those negative reviews, that means more than the negative review itself." Key Moments 01:37 Contractor Challenges in Business 04:11 Offering Money for the Removal of Negative Reviews. 07:58 Poor Handling of Customer Issues and Lack of Transparency 11:17 The Influence of Reviews on Customer Brand Selection 14:36 Bad Experiences May Lead to Negative Reviews. Connect with Will: http://www.willtalksbiz.com/ Book I Can’t Read: A Guide to Success Through Failure Email: Will@willtalksbiz.com LinkedIn: ht...2024-03-0619 minWill Talks BizWill Talks BizStanding Out As An Entry Level Candidate“In a world where hiring managers, leaders, business owners are flooded with 100, maybe even 1,000 of applications, taking one step further and reaching out directly and making that connection is oftentimes a way to stand out." Key Moments 00:00 Job market challenges, importance of eagerness to learn. 03:55 People will say they read, but don't understand. 07:31 Use social media for research, make personal connections. 11:33 Consider employer, show flexibility, avoid last-minute issues. 13:56 Thank you, go check out Will's business. Connect with Will: http://www.willtalksbiz.com/ ...2024-02-2814 minWill Talks BizWill Talks BizMonitoring Your Competition"A very valuable lesson comes by just identifying customer trends. Chick fil A clearly has capitalized on that trend where customers want fast service, and they want good service." Key Moments 02:33 Theme park industry compeition  04:07 Evolution of personal branding. 08:48 Customer service and experience can fuel competition. 13:39 Balancing continuous-improvement with serving customers efficiently. 18:06 The value of learning from other industries. 21:30 Handling unexpected situations in organizations. Connect with Will: http://www.willtalksbiz.com/ Book I Can’t Read: A Guide to Suc...2024-02-2123 minWill Talks BizWill Talks BizContent Experts“The difference that separates a great event or a great speakers, and everything in between is trying to actually connect to your audience and give them value.” Key Moments 00:00 Importance of focusing on audience value over sales at events. 04:56 Expertise must be backed by real experience. 08:37 Speakers should focus on value-driven content for conference success. 10:05 Seek feedback for learning, growth, and improvement. 14:02 Openly sharing builds trust and relatability. Connect with Will: http://www.willtalksbiz.com/ Book I Can’t Read: A Guide...2024-02-1419 minWill Talks BizWill Talks BizShiny Object Syndrome in Entrepreneurship"We can get very distracted from our goals or vision of success just based off of things that we follow and the influences that we listen to. They can cause us to compare and question what we're doing, changing our outlook on success." Key Moments 01:24 Perceptions of success change over time. 04:22 Impacts of Imposter Syndrome. 07:06 The challenge of managing many employees. 10:54 Efficiency and profitability over escaping the business. 13:39 Overcoming business critics and compasion. 19:33 Setting meaningful business goals. Recommendation Get the Book...2024-02-0721 minWill Talks BizWill Talks BizHow to Navigate Customer Complaints and Negative Reviews"Clients, customers who have actually done business with your brand will have negative feedback. That's just inevitable. Humans are humans. Your response matters" Key Moments 03:48 Navigating customer service and communication with contractors. 09:08 Responding to reviews impacts future client perception. 09:49 Listen to customers, don't remove negative feedback. 15:57 Encourage happy customers to leave positive feedback. 22:06 Satisfied clients bring in more customers. 23:56 Face honest feedback for improved business culture. 26:53 Recommend reading "The Customer Rules" for customer service guidelines. Connect with Will: http...2024-01-3127 minWill Talks BizWill Talks BizJumping on the Train to Unexpected Opportunities"You have to have to have the vision. Once you have the vision, once you jump on the train, you take it to the end." Key Moments 02:27 Overcoming dyslexia to start business. 06:58 Perfection can lead to more failure than success 10:51 How to face challenges as an entrepreneur. 13:38  Adults with dyslexia face challenges in school, can find empowerment through technology and entrepreneurial endeavors. Connect with Gerald: Order the book Jump On the Train Website: https://www.jumponthetrainbook.com/ Connect with Will: 2024-01-2418 minWill Talks BizWill Talks BizHow to Get Your Products In Front of People"If you're not willing to listen to your customer, I Say you won't have a company one day because your customer is everything." Key Moments 01:28 Physical product promotion through personal interaction is crucial. 05:30 Entrepreneurship encouragement and advice for Shark Tank style experiences 13:02 Importance of customer feedback for business growth. 15:58 Prioritize customer thinking to grow your business. 19:28 Focus on solving problems, money will follow. Connect with Will: http://www.willtalksbiz.com/ Book I Can’t Read: A Guide to Success Through Failure...2024-01-1721 minWill Talks BizWill Talks BizHow to Become Your Own Boss“You're thinking about too many outcomes that are negative rather than what is the potential of the upswing of this. Some people can be overly optimistic and fail too, but I'd rather you think about what if it succeeds." Key Moments 01:07 Getting started as your own boss. 04:01 Losing job can lead to starting business. 09:40 Embrace failure, focus on positive outcomes. 11:45 Staying positive helps overcome challenges in entrepreneurship. Connect with Will: http://www.willtalksbiz.com/ Book I Can’t Read: A Guide to Success Thro...2024-01-1013 minWill Talks BizWill Talks BizBeing Your Own Boss"I hate school. What am I going to do? So I gravitated to business... I just started realizing I was good at it, and it made me feel confident in myself where other areas I wasn't confident." Episode Highlights 01:29 Challenges in entrepreneurship. 04:00 Navigating opportunities to return to corporate jobs. 06:43 Connect with competition, seek support from others beyond your circle. 11:53 Prioritize client relationships. 13:40 Find inspiration to keep going and growing as entrepreneur. 17:36 Entrepreneurship provides power and space for improvement. Connect with Will: ...2024-01-0318 minWill Talks BizWill Talks BizPreparing for the End of the Year“When you really want something bad enough, you just do it." Episode Highlights 00:00 Wrap up projects and avoid starting new ones in December. 04:51 Analyze overall sales, not just year end. 10:01 Bookkeeping and tax preparation essential for success 12:20 Outsourcing tasks saves me time and money. 15:17 Get support to reach your business goals Connect with Will: http://www.willtalksbiz.com/ Book I Can’t Read: A Guide to Success Through Failure Email: Will@willtalksbiz.com LinkedIn: https://www.linkedin.com...2023-12-2715 minWill Talks BizWill Talks BizShare Your Story on the Show“This is a great platform to share your story to encourage and to uplift others that may be facing similar situations to you." Episode Highlights 00:00 Entrepreneurship, setbacks, and the power of support. 04:42 Consider your audience before sharing personal stories. 10:40 Sharing stories and gaining perspective from others. 13:47 Opportunities to share your story Email Cassie and Will will@willtalksbiz.com  cassie@cammmedia.com Connect with Will: http://www.willtalksbiz.com/ Book I Can’t Read: A Guide to Success Through Failu...2023-12-2013 minWill Talks BizWill Talks BizThe Power of Vulnerability When Storytelling“When they ask questions, you have to answer truthfully, or they can smell it.” Episode Highlights 00:37 Opportunities to interact with students to answer questions reading. 04:23 Speaking with students on overcoming stigmas, personal growth, competitiveness, and becoming an author. 08:37 Reading for growth mindset, empathy, and fulfillment. 10:20 The power of sharing your story, especially among those with dyslexia or learning differences. 14:08 Focus on adding value to the audience when pitching a speech. Connect with Will: http://www.willtalksbiz.com/ Book I Can’t Read...2023-12-1317 minWill Talks BizWill Talks BizBeing an Accessible Leader“My goal was to make sure I knew what was really happening, not what people wanted me to think was happening." Episode highlights 01:12 Leaders often promote their accessibility and availability, but few take advantage. 05:37 The importance of understanding their problems and being accessible. 06:25 Make contact information available and follow up when they reach out. 11:58 Business growth through accessibility while navigating corporate culture. 12:58 Make life easy for customers, stay connected. 16:59 Tips for success in first job and career. 21:21 Lee’s book "Customer Rules” and online...2023-12-0623 minWill Talks BizWill Talks BizThe Buzz on Will's Side Biz“Any product or service brought to the marketplace can succeed if you serve your customers, clients, or guests.” Episode Highlights 02:53 Found a need for more local brands and built a business to address the need. 06:12 Consider the unique offerings for your area. 08:02 Ways to considering selling and marketing your product.. 12:26 Giving employees resources and the freedom to succeed . 15:53 Don’t be afraid to pursue multiple businesses and hobbies. Connect with Will: http://www.willtalksbiz.com/ Book I Can’t Read: A Guide to...2023-11-2916 minWill Talks BizWill Talks BizMental Health In Business“You might feel people are happy that I'm failing. Yeah. They probably are. So find people who are happy that you'll succeed after you fail. Find those people.” Episode Highlights 02:16 Mental health in business is an overlooked topic. 03:29 Challenges in entrepreneur's life and overcoming them. 07:21 Social media reinforces positive images, encouraging happiness. 10:53 Seeking help is crucial for mental health. 14:53 Avoid draining people, focus on leaders. Be a leader to those who want it. 17:28 Seek advice from those who've been through it. 21:28 Gratitude for the...2023-11-2219 minWill Talks BizWill Talks BizNever Argue with the Customer“in a business, you need to be sure to clarify when you tell employees that something is a rule versus a law versus a restriction or regulation." Episode Highlights 04:38 Confusion is best addressed with an apology by a leader. 08:39 Importance of having respectful conversations with customers. 10:16 Frontline workers vital, customer rules matter. 12:50 Use past mistakes to avoid repeating them. 16:47 Encouraging frontline workers to go above and beyond policy. 19:05 Customer complaints offer valuable insight for improvement. Connect with Will: http://www.willtalksbiz.co...2023-11-1521 minWill Talks BizWill Talks BizAsk Will Building Your Speaking Expertise"Passion will trump any mistakes they may see you make." Episode Highlights [00:02:45] Presentation style involves sharing, engaging, and workshopping. [00:04:19] Adapting speeches to audience, using teleprompter and practice. [00:09:21] Avoid using "that" when speaking publicly. Use notes or cards for guidance. [00:10:06] How to keep presentations engaging for audiences. [00:14:27] New topic presentation, excited to share expertise. [00:17:58] Imitate and learn from admired speakers, performers. Connect with Cassie LinkedIn: www.linkedin.com/in/cassaundrapalmer/ Connect with Will: http://www.willtalksbiz.com/ Book...2023-11-0819 minOne Spark StoriesOne Spark StoriesHow Adversity Can Fuel Your Entrepreneurial Success - Will Manzanares"If you're going up against a resilient person, you're never going to win, because resilience will outweigh any dramatic flair that you're trying to do." Episode Highlights 02:21  Struggles in school were found to be dyslexia. Challenges led to business focus. 05:10 Curiosity in school led to business awareness and interest. 07:04 Kids mimic successful people; failure teaches. 10:55 Business gave confidence boost. 14:53 Rebuilding after loss requires learning from past experiences. 18:33 Business requires resilience, humility, and seeking knowledge from others. 21:21 To succeed, embrace adversity, capitalize on strengths, a...2023-11-0127 minWill Talks BizWill Talks BizThe Power of Now "Plan for it, but don’t worry about every possible outcome. You’ll spend more time worrying about every possible thing that could go wrong than just focusing on what you have to do to make it go right." Episode Highlights [[00:01:31] The importance of living in the present and not dwelling on the past or future. [00:04:20] Experiencing anxiety over possibilities and fear of negative impacts.. [00:06:26] Unknowns in entrepreneurship require embracing the present. [00:11:51] Active listening is essential for building relationships. [00:15:55] Having a positive outlook and believing in yourself can lead to p...2023-11-0120 minWill Talks BizWill Talks BizOptimizing Your Business“The most powerful skill that anybody can have is storytelling. Think back to even your favorite teachers. They were just great storytellers. They made Everything interesting.” Connect with Bryan: https://www.bryaneisenberg.com/ Order His Books: Publications LinkedIn: https://www.linkedin.com/in/bryaneisenberg/ Facebook: http://www.facebook.com/bryan.eisenberg Connect with Will: http://www.willtalksbiz.com/ Book I Can’t Read: A Guide to Success Through Failure Email: Will@willtalksbiz.com LinkedIn: https://www.linkedin.com/william-manzanares ...2023-10-2524 minWill Talks BizWill Talks BizJuggling Multiple Projects“Accountability certainly helps keep you on track for accomplishing whatever your goals are, launching products or ideas that you have." Episode Highlights [00:02:01] Conferences can provide valuable information and networking opportunities. [00:06:57] Set expectations with contractors and hold them accountable. [00:11:49] Improve events through feedback. [00:14:22] Turn hobbies into businesses opportunities. [00:16:47] Growth comes from learning from mistakes, much like athletes. [00:21:31] Recognize the potential for revenue streams from hobby-related activities. Connect with Will: http://www.willtalksbiz.com/ Book I Can’t Read: A Guide to S...2023-10-1823 minWill Talks BizWill Talks BizBest Practices for Landing a Job"The biggest and most important thing for any job, but it's especially true with entry level roles, is you need to display a strong bias for action." Episode Highlights [00:02:59] Be selective for the right fit; what to do when candidates ask about areas of improvement. [00:04:21] Investing time in providing candid feedback to others can greatly enhance one's reputation [00:10:26] Teach the skills and let them leave if they want. [00:15:19] Some people offer interesting responses on why they left a job, but the best ones focus on their experience and growth.2023-10-1128 minWill Talks BizWill Talks BizCreating the Ultimate Customer Experience"It's unbelievable that companies will spend so much money in marketing and then have an experience that doesn't live up to the invitation, the marketing that they have extended." – Scott McKain We couldn’t be more appreciative to have renowned speaker, consultant, coach, and author, Scott McKain, back to talk about creating the ultimate customer experience. The last time he was with us [Episode 21] he shared how much his journey to get better positively impacts the work he does with other businesses looking to improve. During this conversation, Scott brings his expertise in delivering exceptional customer experiences as s...2023-10-0428 minWill Talks BizWill Talks BizHiring Strategies to Apply Today"Set up clear expectations and standards when a panel is scoring. It makes it fair and consistent for each candidate. At the end of the interviews, you have numbers, and the numbers don't lie." - Autumn Stern There is no doubt that setting up hiring strategies can make a difference for your organization. In an effort to better understand strategies that work, I talked it Autumn Stern, a senior HR analyst and former Disney cast member. She has an extensive expertise in HR, focusing on hiring and retention practices. Throughout our conversation she highlights some...2023-09-2728 minWill Talks BizWill Talks BizCreating a Buzzworthy Business“I believe that you can accomplish anything with passion, imagination, and grit.” Matthew Miller Matthew Miller has always had a passion for the theme park industry. Ever since he was in 1st grade, he dreamed of becoming a roller coaster designer. His passion for roller coaster design, coupled with his determination and hard work, led him to achieve his childhood dream.  Matthew is the Senior Director of Technology and Business Development at Orlando Informer, and his impressive resume includes collaborations with major brands like Disney, Universal, Marvel, Warner Brothers, and Google. Alongside his work at Orlando Informer, Matth...2023-09-2023 minWill Talks BizWill Talks BizThe Importance of Sharing Your StoryIt's important to remember to step back and celebrate those milestones and those small winds. And because I think that's kind of fuel to keep moving forward. There is one topic that I believe is crucial for personal and professional growth - the importance of sharing your story. Too many leaders underestimate the significance of opening up. Sharing our experiences can make a positive impact on others. That is why Cassie and I felt it was important to dig deeper into the importance of sharing your story. Many entrepreneurs a similar desire to solve problems...2023-09-1315 minWill Talks BizWill Talks BizRemaining Resilient Through Financial Challenges Take the lessons from your own experiences and the experiences of others to avoid getting burned in the future. - Will Manzaneras We all have those moments in life where we think, "why didn't I see that coming?" I found myself in one of those after a partnership I invested in went south faster than a snowball in summer. It was a publishing company that seemed to have it all. They had the right words, the right promises, seemingly successful track record, and ultimately they had my trust. Unfortunately, as happens to many entrepreneurs, things...2023-09-0620 minWill Talks BizWill Talks BizBuilding Confidence for Making Your First HireDon't let the fear of what hasn't even happened stop you from trying. Bad months will come, but when you have employees, you pay them first. You're the paid last. - Micah Tucker Micah Tucker, owner of Florida Coast Canine, joins for a discussion on strategies for business growth and confidently making your first hire. He has taken his passion for dog training and turned it into a thriving business. During our conversation, he shares that as Florida Coast Canine takes off he worries that clients may go elsewhere if they can't get an appointment right away.2023-08-3030 minWill Talks BizWill Talks BizShifting From Entrepreneurship to the Corporate World "Don't be stuck in the 'only if' mindset. Get out of your head and start solving your customers, clients, or guests' problems, and you will be successful." - Will Manzaneras There are many people that wonder if their entrepreneurship experience is beneficial for corporations. Recently Cassie decided to apply for a job in a local company after being out of the corporate world for almost four years. She notice a lack of callbacks and interviews despite years of growth. This raises the question of whether entrepreneurship experience is valued in corporate settings. Years ago I...2023-08-2318 minBuilding A Million Dollar Home Cleaning BusinessBuilding A Million Dollar Home Cleaning BusinessSmall Business Supercharge: How a Value First Offer Will Propel Your Business To New HeightsHow do you set your company apart competitors who offer the exact same service? You stack your offer with benefits that both your competitors nor your customer expects. This video shares the art behind creating an offer so good your competitors will hate you & your customers find excuses to say yes. _____________________________________________________________________________________________ If you are looking to build a million dollar cleaning business check out my FREE masterclass. https://loganscleaningco.com/masterclass Inside the masterclass you will learn: How to build an automated marketing funnel A customized sales process that...2023-08-1611 minWill Talks BizWill Talks BizBest Podcast for Business Students and Tips for Young Professionals Education isn't just about a degree. You don't need a piece of paper to be successful. Be a lifelong learner, ask questions, listen to podcasts, attend seminars, and be intentional about learning. - Will Manzaneras The way business is always changing and evolving is why it is so important to continuously learn. This can be done in a number of ways. However, during this conversation, Cassie and I dive into the value of podcasts and practical experience alongside formal education. Students need to proactively seek opportunities to work or volunteer with businesses so they can learn from...2023-08-1619 minWill Talks BizWill Talks BizThe Power of Social Entrepreneurship "With everything going on in the world there's an opportunity for having more people at the table thinking about solutions in creative ways." Neetal Parekh, the founder of Innov8social, joins for a conversation about the power of social entrepreneurship. She is an incredibly passionate guide for aspiring change-makers and dedicated to making social entrepreneurship more accessible and actionable. Her company develops tools, content, and programs to help individuals enter the world of social entrepreneurship. One of Innov8social's innovative concepts is Impactathons. They combine hackathons, workshops, and talks to empower people in developing and pitching their...2023-08-0923 minWill Talks BizWill Talks BizAvoiding Scams in Business "If something feels off, usually that means something probably is off." There are several challenges within business ownership that tend to weigh on peoples minds, yet are not talked about enough. One that Cassie and I felt drawn to discuss is the importance of being aware of and avoiding business scams. Recently I encountered a couple of companies that folded abruptly, leaving myself and others high and dry. There were plenty of prepaid invoices and yet no product or service to show for it. The sting is still a bit fresh, but I saw an...2023-08-0218 minWill Talks BizWill Talks BizAsk Will Karly Thompson Karly Thompson, co-founder of Millennial Social Media Marketing, has a focus on social media marketing and content creation. She joins this episode of "Ask Will" to ask questions about her business challenges. These conversations offer so much value with raw advice and experiences from fellow entrepreneurs. In Karly's case, she wants to expand her business and increase profits, but also wants to avoid the risk of losing her current loyal clients. Time management is another challenge she faces in finding the right balance. When Karly Thompson embarked on her much-anticipated entrepreneurship journey, she knew she was stepping...2023-07-2628 minWill Talks BizWill Talks BizStaying Humble Through Business Success"Success is relative. What matters is how you define it and the impact you make on others." Picture this: You're a young entrepreneur, and you've just hit your first big milestone. The joy is palpable. You want to shout it from the rooftops, you want everyone to know about your success. But then, you pause. You remember the importance of staying grounded. I remember when I was in your shoes, feeling that rush of excitement, the temptation to brag was strong. But I learned, sometimes the hard way, that humility is key. It wasn't an easy lesson...2023-07-1920 minWill Talks BizWill Talks BizA Guide to Marketing Your Business "The customer is always curious about what's in it for them and what value you provide versus another competitor." It is always fun getting to tap into Cassie's expertise and talk about marketing your business. During this conversation she shares some of her secrets to success as a marketing strategist for small to medium-sized businesses. In this episode, you will: Uncover the top marketing strategies tailored for small to medium-sized businesses that can skyrocket your growth Realize the significance of genuinely understanding client goals to build effective and customized business marketing...2023-07-1221 minWill Talks BizWill Talks BizMaking a Business Pivot "When people ask, 'What do you do?' they are really asking, 'What can you do for me?'" Too many people don't take action on their business ideas because they feel stuck, frustrated, and unsure of what to do next. It is important to pay attnetion to the challenges you experience as an entrepreneur. Those are often the signs that let you know when you need to be making a business pivot. Cassie shares how her entrepreneurial journey took an unexpected turn when she noticed her first client became a full-time job. It left...2023-07-0526 minWill Talks BizWill Talks BizReal Estate Investments 101"Find an agent who returns your calls." My introduction to the world of real estate came from an insatiable curiosity that led me to read numerous books on the subject. I initially thought about experimenting with single-family rentals. However, as I continued to research I chose not to pursue Airbnb due to the challenges it presented. Despite the appealing claims made by Airbnb enthusiasts, I realized that it was a separate business in itself. There is a strong emphasis on attention to detail, especially in terms of cleanliness. As I continued to investigate real estate, I learned...2023-06-2823 minWill Talks BizWill Talks BizTips for Aspiring Entrepreneurs "Business is not just about numbers. It's about the relationships and the connections that you're building ." Dalton Gilbert is an ambitious entrepreneur and the GM of Caliber Collision in Orlando, Florida. Growing up in Virginia, he wasn't surrounded by entrepreneurs or people who sought to build their own businesses. Instead, people in his community typically found steady jobs and stuck with them for decades. However, the post-COVID surge in entrepreneurship ignited a fire within Dalton, inspiring him to explore the possibilities of working for himself. By engaging with successful entrepreneurs and reading books on business, Dalton has...2023-06-2123 minWill Talks BizWill Talks BizMastering Risk Management"Failure to me is only failure if you don't learn from it." Too many business owners simply purchase insurance and hope for the best when it comes to managing risks in your business. But you know deep down that this approach isn't enough. The pain of not truly understanding your risks and how to mitigate them can lead to financial loss, damaged reputation, and even business failure. It's time to take control of your risk management strategy and find someone who can provide real solutions. In this episode, Dustin McClone helps us explore the critical...2023-06-1419 minWill Talks BizWill Talks BizBusiness Credit Cards 101"Do not spend more than you know you can sell ." As a business owner you get inundated with pitches about the benefits of business credit cards. While there are certainly advantages it is important to also understand the risks. Financial tools like credit cards could provide insulation against vendor issues, simplify tax preparation, and create valuable audit trails. All of those have the potential to make life easier and your business more efficient Credit cards don't come without a share of challenges, such as navigating the complex terms and conditions. Through diligence and careful planning...2023-06-0722 minWill Talks BizWill Talks BizBalancing Comfort and Risk Taking in Entrepreneurship"With any goal you have to put it out in the world to those who will help you and keep you accountable." This is a conversation that will give more people an awareness of the comforts and risks that come with entrepreneurship, while staying true to their goals and aspirations. Cassie and I welcome back previous guest, Katie Currens. She is offering updates on how their business has evolved since she joined for an episode of "Ask Will", while also coming with a new batch of curiosities. Katie is a former classroom teacher that moved...2023-05-3123 minWill Talks BizWill Talks BizLessons Learned from Lee Cockerell's Mastermind"Just start asking. When you ask other business owners for advice, they generally give it." Cassie just spent several days alongside Lee Cockerell and attendees of his "Creating Magic Mastermind" event. Her experience inspired a conversation about the importance of mentorship and community for entrepreneurs. During the event entrepreneurs from different industries present their business challenges to find solutions. The value them comes in the guidance from individuals with unique experiences and cultivates mentorship relationships. We often underestimate the need for a support system to navigate the ups and downs of running a business. Part...2023-05-2425 minWill Talks BizWill Talks BizSteps to Building a Side Hustle"Don't let others define what you should be doing." Growing up, I always knew I wanted to be a business owner. As an ambitious youngster, I dabbled in various side hustles, from selling candy bars at school to becoming a soccer referee. As I entered adulthood, my side hustles transitioned into more serious ventures. I remember the time when I started a chain of smoke shops and even owned a bar. Despite the challenges, these experiences shaped me into the entrepreneur I am today. In recent years, I've talked to many people who struggle with defining their...2023-05-1720 minWill Talks BizWill Talks BizCreating a Winning Customer Service Culture"Stay true to the customer that's in front of you, even if you're trying to acquire the next one." During this episode Cassie and I share business updates, including some of our lessons around rebranding and shifting marketing strategies. As a business owner you should never underestimate the importance of assessing and adjusting customer service metrics regularly. Creating a positive culture and providing incentives for top-performing employees is essential. Training is a key part of the process. It is also important to recognize the evolving customer expectations due to technology and modern life's busyness. Businesses must keep...2023-05-1022 minWill Talks BizWill Talks BizRevolutionizing Retail Businesses with Technology Solutions"How much of a rock star would a cashier look like if they knew everything about the person when they got up to the window?" As a passionate entrepreneur in the retail industry, Rick Feuling knew that there had to be a better way for businesses to improve customer service and streamline operations. He was tired of dealing with cloud-based systems that continually failed him and his employees. What he needed was a solution that would cater to the unique needs of small businesses. That's when Cloud Retailer came into the picture. It is a hybrid system...2023-05-0333 minWill Talks BizWill Talks BizHow to Build a Winning Business Plan "Don't just pitch to win, pitch to get the business open." During this episode Cassie and I share insights on how to differentiate business plans by highlighting unique strengths and marketing strategies. With experience in creating marketing plans for various industries, Cassie's expertise brings valuable perspective to those looking to succeed in business plan competitions. Her keen understanding of the importance of starting small while thinking big has helped numerous entrepreneurs achieve their goals. In this episode, you will be able to: Uncover the secrets to dominating business plan competitions with strategic planning and...2023-04-2617 minWill Talks BizWill Talks BizDemystifying Sales"When you are around people who are professional sellers, they are focused on customers. They're not focused on self, they're focused on helping people solve problems." After struggling with sales in his early days, Mike Simmons decided to take a different approach. Little did he know that his passion for helping others would be the key to success and transform him into a powerful problem-solver. Now, his company Catalyst Sale enables businesses to make meaningful impacts on their customers' lives. As an entrepreneur, Mike knows the importance of understanding customers' needs and solving their problems...2023-04-1924 minWill Talks BizWill Talks BizManaging Taxes as a Business Owner"Having a professional by your side saves you time, saves you money, and gives you peace of mind." As an entrepreneur, there were days when I struggled to find a reliable tax professional who could help me navigate the complexities of my business taxes. I came across multiple tax professionals who were either inexperienced or simply didn't seem to understand my situation. It took a lot of trial and error, but eventually, I realized the importance of finding a reputable accounting firm with partners who have multiple eyes on your tax returns. By working with...2023-04-1223 minWill Talks BizWill Talks BizFinding Expertise Through Experience and Failure"Experience is the name we give our failures." Developing expertise in a specific area can be critical for the success of an entrepreneur. It allows them to stand out among competitors and offer unique value propositions that cater to individual customer needs. Identifying areas of expertise involves self-reflection and understanding one's strengths, passions, and market conditions. Each of those helps determine what expertise could be honed and applied to help solve prevalent problems in a chosen industry. In this episode, Will emphasizes the power of self-awareness in determining areas of expertise. He discusses his own...2023-04-0522 minWill Talks BizWill Talks BizHow Much Value is too Much to Give Away?"When you are creating content, when you are providing value to people, ask yourself, what do you want them to do with that information for their life or for their business?" In this episode of Will Talks biz, Cassie and I discuss the challenge many entrepreneurs and creatives find around giving away valuable information for free.  There is often an internal conflict between giving away valuable information for free or selling it as a service to pay the bills. Instead of worrying about “what if”, use that the free content as a gateway to a customized and person...2023-03-2921 minWill Talks BizWill Talks BizBuilding a Successful Summit "I'm a firm believer that people bank with people. An institution is important, don't get me wrong, but people bank with a person." Paul T. Long returns to talk more about the South Sound Business Summit, which he created and has been running since 2015. Paul's passion for educating and empowering the small business community lead to him creating this successful Summit. He shares how the experience led to a personal journey of self-discovery, education, and giving back.  Through hard work and dedication, he was able to create the South Sound Business Summit and connect people of different back...2023-03-2218 minWill Talks BizWill Talks BizYour Guide to SBA Loans"The lending process is a mystery, but I'm here to peel back the onion and dive deep into the details to help educate people." In this episode I welcome Paul Long, a 26-year banking industry veteran and SBA lending manager at a local credit union. He is on a mission to reveal the mysteries of the lending process and help small business owners understand it. Today he helps us by dispelling some of the myths and misconceptions about SBA loans. After years of working in banking, Paul decided to focus on business banking, specializing in...2023-03-1517 minWill Talks BizWill Talks BizShifting the Monkey on Your Back"Don't take on someone else's monkey or burden - make sure you set expectations and stick to them to ensure success in your business." In this episode, Cassie and I share about the pitfalls of taking on others' burdens and excuses and the concept of “the monkey on your back.” This phrase refers to when people come to you with problems and excuses and expect you to take on their burden. This often becomes a trap for entrepreneurs because these burdens can lead to inconsistency and frustration for both customers and team members. That is why...2023-03-0818 minWill Talks BizWill Talks BizEntrepreneurship and Burnout"Don't take on more than you can handle, have an exit plan, and treat your business like a newborn baby - take care of it until it can walk on its own." Over the years I have learned the delicate balance between hustling hard and burning out. As an entrepreneur it can be a challenge to manage stress, build a business, and find joy in the process. One important lesson for everyone is how to differentiate between a difficult day and total burnout. Burnout is when you no longer have the desire or motivation to...2023-03-0117 minWill Talks BizWill Talks BizAsk Will Delegating in Business"When you start to spend money on the areas that could save you time, that could allow you to focus on the things that you should be doing." It is not uncommon for entrepreneurs to struggle to find the balance between managing their own business and subcontracting work. During this episode, Cassie and I talk about delegating in business. It can be overwhelming deciding whether to cast a broad net for clients or specialize in one area with the risk of losing your own clients to competition. As Cassie's business that continues to grow, she...2023-02-2224 minWill Talks BizWill Talks BizPros and Cons of Using Social Media to Market Your BusinessThere are a number of pros and cons to using Social Media to market your businesses. It can be a necessary evil, but there are nuances, as certain platforms are better suited for different types of businesses. Negatives include people criticizing businesses on social media and the tendency for people to compare themselves, leading to mental health issues. Giveaways can go wrong and people are hesitant to promote them on their own social media. It is important to remember that social media should be just one part of a larger marketing strategy, and to focus on providing...2023-02-1522 minWill Talks BizWill Talks BizMaximize Customer DelightLori Allen is a speaker, writer, direct response marketer, and entrepreneur with over 23 years of experience in the direct response industry. She is the founder of Focus Escapes, a company that specializes in tours for people who love travel, writing, photography, and seeing the world differently. In this episode, you will learn: 1. How to succeed in selling a product that customers actually want, rather than what you want to sell. 2. The importance of gathering customer feedback to understand what people need and want. 3. How to craft pricing strategies to create experiences that customers are...2023-02-0836 minWill Talks BizWill Talks BizAdapting Your Mindset on HiringThere are a lot of fears in the hiring process. Will a person perform in the long run? Are they who they say they are in the interview process? There is a lot of trust that is involved in hiring a team. When you need to hire someone, you have a need that needs to be fulfilled. In order to do what well you need to work on adapting your mindset on hiring. Be the boss that you want to work for. Key Takeaways: {3:36} Hire someone that can do a job better than you. 2023-02-0123 minWill Talks BizWill Talks BizHow to Know if a Side Hustle is For YouAny time there is a conversation with entrepreneurs it brings on a lot of reflection around experimenting within a side hustle.  It answered some of the unknowns of Airbnb while also getting Cassie and I to dig deeper into what we define as a side hustle and how to know if a side hustle is for you. Key Takeaways: {2:30} A side hustle as something you are working on building outside of a full time job. It’s something on the side of your full time, bill paying job. {4:02} Consider why you are taking on...2023-01-2522 minWill Talks BizWill Talks BizCreating a Positive Experience for Rental GuestsThere is a lot of potential for success with Airbnb. The most important thing to remeber is that positive experiences sell. Focus on creating a positive experience for your guests. Using knowledge about customer service gives you the opportunity to make more revenue than with traditional single-family rentals. Daniel Rusteen is a former Airbnb employee that has pivoted into entrepreneurship to teach people how to manage, list, and rent their Airbnb with success. Key Takeaways: {7:28} Since 2017 Daniel has stayed in Airbnbs over 2,000 nights, which is what sets his perspective apart from others who don’t ha...2023-01-1841 minWill Talks BizWill Talks BizLet Your Business Tell Your Story with Sierra HartmanToo often people come up with ideas not realizing the entrepreneur opportunity it brings.  Sierra Hartman is the editor-in-chief of Grit City Magazine, despite initially giving the idea of the publication to Will. Through his photography and writing he saw that there were many stories to tell within Tacoma, Washington. After encouragement to take the ideas and run with it, he moved from freelancing into business ownership. Key Takeaways: {4:15} Many people say, “find a job you love and you never work a day in your life.” Yet you also never take a day off. {5...2023-01-1127 minWill Talks BizWill Talks BizHow to Hire Great Talent with Tim DyckKicking off the new year by having a conversation with Tim Dyck, owner of Best Culture Solutions, about how to hire great talent. Tim helps organizations have a great workplace culture. No person should go through their career without feeling fulfillment in what they do. That is why Tim works with employers on recruitment services and HR consulting. In addition, he helps candidates with job search coaching. Key Takeaways: {3:46} Business have a common need; clarity of process. {5:22} An interviewer is going to want to see if the candidate is action oriented. Make sure...2023-01-0431 minWill Talks BizWill Talks BizWhat Business Owners Should Do More of in 2023As we close out 2022 we are taking time to reflect on business in 2022 and what we wish business owners would do more of in 2023. Key Takeaways: {3:06} Business owners need to prioritize internal culture and people development more. {5:57} There are people that have experience yet are lacking interview experience. Due to the labor shortage, there are many people that are getting jobs without any intentional screening or onboarding. Business owners need more of a process for hiring. {7:38} Business owners should talk more about the problems they solve and the solutions they provide...2022-12-2815 minWill Talks BizWill Talks BizJeff Barnes and Beyond the Wisdom of Walt Jeff Barnes is back to talk about his other book, Beyond the Wisdom of Walt. This book explores lessons from Epcot at Walt Disney World, which was Walt Disney’s final dream before he passed. Walt did not like sequels. After the success of Disneyland countries around the world kept calling wanting their own version. However, Walt’s response was always the same; “No. there will never be another Disneyland.” After writing his first book, Jeff had a similar sentiment. As he explored the history and lessons, he found that the story was there and completed the book two years af...2022-12-1426 minWill Talks BizWill Talks BizJeff Barnes and the Wisdom of Walt  It’s not hard to remember your first visit to Disneyland. My first reaction in the parking lot was, “what? That’s it? I thought it would be huge!” Yet I had a wonderful time making memories that have stuck with me ever since then. Today’s guest is someone that hated his first trip to Disneyland. However, he has now built a career around educating people on the history of the park and powerful lessons we can learn from Walt Disney. We couldn’t be more excited to share this conversation with Jeff Barnes and the Wisdom of Wal...2022-12-0726 minWill Talks BizWill Talks BizWill Talks to Business 101I was recently invited to speak to a business 101 class at the college I attended years ago. It was a great opportunity to answer their questions and share some of the lessons I have had throughout my experience in business. Key Takeaways: {3:07} Prior to going I looked over their course outline so I knew what they were learning and knew what type of questions they may have. The most important thing to remember was that they are still learning so it is important to steer away from lingo they may not be familiar with yet.  2022-11-2921 minWill Talks BizWill Talks BizCapturing your Story for a Book with Jody MaberryCapturing your story for a book can be an incredible challenge. When I wrote my book it brought up a lot of emotion and many nights wondering if I should even do it. However, I stay focused on the end goal of helping someone who struggles with reading. It’s a roller coaster of emotion that is worth pushing through the discomfort. On the last episode Jody Maberry talked about the discomfort of hearing his own voice when he started podcasting and it led me to wanting to ask more questions. We couldn’t be more grateful to have him...2022-11-2319 minWill Talks BizWill Talks BizPodcasting 101 with Jody MaberryAny time I listed to the podcast “Creating Disney Magic” with Lee Cockerell and Jody Maberry I feel like I’m there in the room with them as they discuss leadership and customer service. The show and topics offer information that reaches a broad audience. Today Cassie and I are thrilled to have Jody join us to share more of his podcast knowledge including how it can be a great way to build a brand. Key Takeaways: {4:07} Starting a podcast is a great way to challenge yourself to show up consistently and refine your own messag...2022-11-1620 minWill Talks BizWill Talks BizPublic Speaking with Scott McKainIn this episode, we learn about the experiences that come from writing and public speaking featuring Scott McKain.  He is an expert at helping businesses understand how to stand out in a hyper-competitive marketplace. The conversation with Scott is powerful because he shares how much his journey to get better positively impacts the work he does with other businesses looking to improve. Key Takeaways: {3:52} As Scott’s business and experiences evolved, his material got better. Eventually someone encourage him to write a book about all that he was sharing. That lead to his first book, “All B...2022-11-0932 minWill Talks BizWill Talks BizTransparency in BusinessIt is not uncommon for people to reach out about collaborating. They will be incredibly gracious and flattering within their request. However, things don’t always stay that way. Be aware of when people are wanting to fill their wallets with your money, Key Takeaways: {2:57} The more we try to promote ourselves to help others, there are going to be a few people that use that opportunity to help themselves first. {3:42} The book “Giftology” highlights a great way to have organic conversations by selflessly giving a gift to someone without expecting anything in return...2022-11-0226 minWill Talks BizWill Talks BizEpic Life with Justin BreenJustin Breen joins us again to talk about his newest book, Epic Life. This book focuses on how to build collaborative global companies while putting your family first. It’s what many people want, but don’t know how to do. Justin certainly does though because in addition to being a husband and dad, he runs two global companies, both a PR firm and a SaaS platform. Key Takeaways:  {7:03} Epic Life was written for the world’s top entrepreneurs as well as for those that are wanting to get there.   {13:27} With an IQ of 139...2022-10-2631 minWill Talks BizWill Talks BizEpic Business with Justin Breen Justin Breen joins us to give us a glimpse into the knowledge and experiences shared in his book, Epic Business. In addition to being a husband and dad, he runs two global companies, both a PR firm and a SaaS platform. Key Takeaways: {4:02 } Justin shares that the greatest joy of being an entrepreneur is showing my son’s that this world exists. It was not something he thought he wanted to do, but when his salary was cut in half he knew he had an opportunity to do something about it. {7:21} All he he...2022-10-1924 minWill Talks BizWill Talks BizHiring ProcessRecently Cassie applied for a position for one of my businesses to see how I have set up my hiring process. As much as I would love to hire her, we are instead using her experience to talk about the reasoning behind the system I set up for positions that come available Key Takeaways: {1:56} By asking more detailed questions about someone’s motivation or their responses to video clips I include allows me to see who is really serious about the opportunity. {4:07} The application process lays out very clear expectations, including the requirement to...2022-10-1216 minWill Talks BizWill Talks BizLee Cockerell on Developing EmployeesLee Cockerell is back to share more of his leadership knowledge. Today we talk about how in leadership you can create a culture of developing employees. Lee’s book, Customer Rules, includes a number of rules that are also helpful for a leader. One chapter that always speaks to me is, “ Be like a bee.” Key Takeaways: {2:09 } There was an old story about a little girl asking Walt Disney is he still draws Mickey Mouse. He explains that he is now a bee. He is the pollen and the pollinator that captures ideas and takes them n...2022-10-0518 minWill Talks BizWill Talks BizLee Cockerell's Career MagicLee Cockerell, former Executive Vice President of Walt Disney World Resort, is someone we have talked about frequently. Since retiring from Disney he has written several books, does speaking, and has the Cockerell Academy where he offers a varity of leadership courses. Today he joins to talk more about his book, Career Magic Key Takeaways: {2:07} Lee wrote the book as a way to look back at his career and understand how valuable experience and exposure are to life in addition to their education. {4:03} If there is something you really like and want to...2022-09-2818 minWill Talks BizWill Talks BizWhy I Sold My Business to My CompetitorTelling people that you sold of business to a competitor intrigues them. The idea of a competitor has created connection to thinking we have to beat them or be the best.  Looking at competitors as your adversary often comes down to your mindset. Key Takeaways: {3:57 } You might have more in common with your competitors than you do with other people. They are often going through similar things, being impacted by similar industry changes, and understand new laws that come to the industry. {5:05} My goal was always to be the owner of my own l...2022-09-2116 minWill Talks BizWill Talks BizWalking the Front LinesAnyone hired to work at The Disney Company goes through an onboarding process called Traditions. This is where you learn the history of the company, the values how we are to act them out, and key customer service. Part of the experience includes meeting people from positions throughout the company. This occurs before moving into more specific department and role training. The interactions with leaders are ongoing since they are often walking the front lines. This gives them the chance to learn more about the customer and employee experience. Many aspects of this intentional training can be...2022-09-1417 minWill Talks BizWill Talks BizGiving Bonuses in BusinessBonuses are used in businesses for a variety of ways. Lately we are hearing a lot about interview-based bonuses. The ones I have used are incentive based bonuses. I have used them as a tool to motivate and inspire. While bonuses may bring a quick result, I have learned a few lessons along the way including their long term impact. Key Takeaways: {1:43} Short term bonuses are the ones that are typically based on reaching a sales goal. These don’t work well with non-competitive employees. {2:23} Bonuses can become an expectation versus an unexpected pe...2022-09-0711 minWill Talks BizWill Talks BizHow to Deal with Toxic EmployeesWhen you scale quickly it become easy to find yourself surrounded by toxic employees. Embezzlement, theft, and everything in-between can happen if you aren’t on top of toxic behavior.  One thing I would tell my younger self is to fire them the moment they become toxic. Today I share my experiences on leading a team when the issue of a toxic employee is brought up. Key Takeaways: {2:40 } What I define as toxicity is what will ultimately destroy your company. People won’t always get along. It’s when the motive behind someone’s behavior causes em...2022-08-3114 minWill Talks BizWill Talks BizWhat's Stopping YouToday Cassie and I talk about some of the challenges that come when you are starting your own business. Right away I ask her about one of the action items that we discussed when she was a guest on an episode of Ask Will. It lead me to ask, “What’s stopping you?”.  {1:57 } Get people in your team or as a contractor to take care of some of the things you need done within your business so you can grow. {2:55} There were times my bookkeeper was making more money than I was as a business owner...2022-08-2418 minWill Talks BizWill Talks BizAsk Will Featuring Katie CurrensToday we continue the “Ask Will” series, where entrepreneurs from a variety of backgrounds and levels can share their concerns and get insight from me.  This episode is with Katie Currens, founder and Chief Engagement Officer of One Spark Solutions. Katie’s non-linear career showed her the need for people to reconnect with their curiosity and creativity professional purpose. The biggest challenge she currently has in business is identifying a key market. “How do I decide where to focus and dig deeper now, while continuing to work on building a platform and voice on a larger sc...2022-08-1717 minWill Talks BizWill Talks BizCustomer ReviewsAny time you put yourself out in the work, whether it be in business or a book, you are opening yourself up to receiving negative feedback. My perspective on reviews has shifted since publishing my own book. When you look at reviews as opportunities to learn and improve, the current and future customers can be forgiving. Customers should love you so much that they want to leave a review. {2:48} Negative reviews tend to stick with us the most, but you have to think about the customers you’re serving and the most positive review you’ve r...2022-08-1022 minWill Talks BizWill Talks BizWriting a BookWhen I look back at my early years in school, I remember the times a teacher would have students read out loud, regardless of our ability. Kids would become impatient when I’d not know a word. For me it unlocked a competitive side that was not going to let that happen anymore. {2:03} Public reading is my greatest fear. It was even more in school, so I started looking ahead to prepare for my turn. {3:35} If you aren’t able to read, keep faking it until you make it. If you get publicly embarrassed, fine, now...2022-08-0318 minWill Talks BizWill Talks BizDelusion of SuccessEntrepreneurs tend to look at other entrepreneurs and get caught up in comparison. This can cause feelings of imposter syndrome.    {1:36} The more shiny objects or things that you try to chase after or brag about, the more you will set you up for failure. Any time I got overly confident about my business something big would happen and set me back. {3:07} Hire because you actually have a need or because you see other people hiring. If you hire quick, you have turnover quick. {4:59} Are the employees your competitors are hiring give a potential cl...2022-07-2714 minWill Talks BizWill Talks BizAsk Will featuring Cassie TuckerWe are kicking off a series of episodes called, “Ask Will”. Entrepreneurs from a variety of backgrounds and levels can share their concerns and get insight from me.   This episode is with Cassie Tucker, co-founder of CAMM Media. She asks, “After bootstrapping and building all aspects of my business, I am ready to scale. How can I start delegating so I can build the business to double and even triple it?” {2:15} Some of the most successful business started during recessions or major setbacks. {3:07} Selling and bookkeeping are two areas Cassie is looking for the most...2022-07-2025 minWill Talks BizWill Talks BizHiring SlowAll job seekers have a 26.2% probability of receiving a job offer. Typically entry level positions have more offers than other roles, but for any position it really comes down to the interview process. {2:18} Who you higher will greatly affect your whole team. To consciously think about who you are hiring is what I mean about hiring slow. Don’t just hire anyone that shows up to an interview. {4:08) Anyone can look up questions to ask in an interview. I like to ask open ended ones that get you to learn a lot about the individual ri...2022-07-1318 minWill Talks BizWill Talks BizFiring FastHiring slow and firing fast was not a concept I was familiar with early in my career. That all changed when I started focusing more on customer service. {1:33} If you want to have the best customer service, you have to hire the best based on what your business needs {3:14} When you set clear expectations it leaves no room for misunderstanding {4:34}The clearest way I fire someone is based on “will this serve our customers or disserve them”. There is no excuse for not knowing what expectations are when I set them from the begi...2022-07-1314 minWill Talks BizWill Talks BizCustomer Service Isn't Dead. Here's Why.The day that changed my life was the day my former business partner ended the partnership by clearing out the store and bank account.  My mantra “without customers you don’t have a business” was born based on the events that followed that discouraging experience. I knew I had to make sure the customers wouldn’t leave, which is why I turned my focus to customer service. {4:08}If a customer thinks your out {of business}, they won’t come back, so I used what resources I could to keep shelves stocked and serve the customers that stuck...2022-07-1319 minWill Talks BizWill Talks BizIntroduction to Will Talks BizFailure is a common denominator. There are many moments that we count as failures that are so big we never forget them. Change happens with what you decide to do next. Do you give up or do you persevere? Will kept his dyslexia a secret for over 30 years “I Can’t Read: A Guide to Success Through Failure” is Will’s book about his experience having dyslexia His book talks about navigating life as a student and business owner What is the day that defines your career? For Will it was the day his ex business partner walked out and l...2022-07-1315 minBuilding A Million Dollar Home Cleaning BusinessBuilding A Million Dollar Home Cleaning BusinessQ & A- Does anyone have a good meal plan that will work with?Are you also wondering if anyone have a good meal plan that will work with? Listen up here and discover also the things you should do that will help you for a long period of time. Want to work with a mentor who has it all & who has transformed over 2,000 people through his Wealthy Body System? Click the link to claim your FREE Custom Gameplan to put you on the path to having the life you have always wanted... https://joinbigskybarbell.com/logangameplan 2021-05-1410 minBuilding A Million Dollar Home Cleaning BusinessBuilding A Million Dollar Home Cleaning Business(Feat Katie Manzanares) Learning vs DoingHow to use the momentum of learning into the habits that will ultimately change your life. Want to work with a mentor who has it all & who has transformed over 2,000 people through his Wealthy Body System? Click the link to claim your FREE Custom Gameplan to put you on the path to having the life you have always wanted... https://joinbigskybarbell.com/logangameplan 2020-11-2205 minBuilding A Million Dollar Home Cleaning BusinessBuilding A Million Dollar Home Cleaning Business(Feat Katie Manzanares) Pushing Preferences Onto OthersDo you get offended easily because people don't think the same way you do? Discover why pushing your preference onto others will only lead to you getting recieving resistance. Want to work with a mentor who has it all & who has transformed over 2,000 people through his Wealthy Body System? Click the link to claim your FREE Custom Gameplan to put you on the path to having the life you have always wanted... https://joinbigskybarbell.com/logangameplan 2020-11-1506 minFor All AbilitiesFor All Abilities014 - Interview with Will Manzanares - An Author with Dyslexia - “I Can’t Read - A Guide to Success Through Failure”On this episode, I interview Will Manzanares - speaker and writer  On the podcast, Will talks about his recently published book “I Can’t Read” about his life with dyslexia.    To connect with Will, please follow him on LinkedIn (William Manzanares) or on his website at  willtalksbiz.com. His book is available on Amazon in paperback form, Audible audiobook and for Kindle. I Can't Read: A Guide to Success Through Failure https://www.amazon.com/dp/1544514158/ref=cm_sw_r_cp_tai_03DLEbW50ED5R   Go to our website www.forallabilities.com for inf...2020-03-3025 min