Shows
The Resident Experience PodcastInside Scoop On the 2024 Voice of Resident ReportInside Scoop On the 2024 Voice of Resident Report This is a production of Habanero Media.
2024-09-3034 min
The Resident Experience PodcastThe 5 Financial Tools Every Property Manager Must KnowThe 5 Financial Tools Every Property Manager Must Know This is a production of Habanero Media.
2024-09-0937 min
The Resident Experience PodcastUnlocking Multifamily Success: Strategies for Portfolios Big and SmallUnlocking Multifamily Success: Strategies for Portfolios Big and Small This is a production of Habanero Media.
2024-09-0239 min
The Resident Experience PodcastBridging the Resident Expectation Gap: Insights from 2024 State of Resident Experience Management Report (part 2)Bridging the Resident Expectation Gap: Insights from 2024 State of Resident Experience Management Report (part 2) This is a production of Habanero Media.
2024-08-2613 min
The Resident Experience PodcastImprove Resident Outcomes with Data-Driven Application Decisions #47Improve Resident Outcomes with Data-Driven Application Decisions This is a production of Habanero Media.
2024-08-1944 min
The Resident Experience PodcastOptimizing Resident Communication: Insights from 2024 State of Resident Experience Management Report (part 1)In today's episode, you'll gain valuable insights from Zego’s 2024 Resident Experience Management report, focusing on the critical importance of communication between property managers and residents and you’ll learn actionable tips that can elevate your property management game and improve resident satisfaction. We'll explore why understanding residents' needs remains a challenge despite advanced technology and uncover some often-overlooked factors that impact lease renewals. Plus, we'll dive into practical strategies for enhancing maintenance, security, and cleanliness, which are surprisingly more important to renters than you might think. This is a production of Habanero Media.
2024-08-0215 min
The Resident Experience PodcastRewind: Rethinking Multifamily Technology #45Rewind: Rethinking Multifamily Technology #45
2024-06-2427 min
The Resident Experience PodcastNavigating Multifamily Challenges from RETCON (Part 2)Navigating Multifamily Challenges from RETCON (Part 2)
2024-06-1714 min
The Resident Experience PodcastRETCON recap Part 1In today's episode, Charles and Yolanda discuss the key takeaways from five impactful panels at RETCON 2024. They share their thoughts about the evolving expectations of modern renters, innovative processes for selecting the right technology vendors, and the latest in FinTech driving rent payments. Tune in to Part 1 to gain insights on how personalized experiences and seamless tech integrations are shaping the future of multifamily living.
2024-06-1017 min
The Resident Experience PodcastNavigating the AI Leasing Landscape in Property Management with ShowdigsNavigating the AI Leasing Landscape in Property Management with Showdigs #41 In today's episode, Yolanda and Charles explore the world of AI with Barak Shamir from Showdigs, discussing how you can leverage AI solutions to enhance your multifamily leasing operations . You'll gain insights into how AI is revolutionizing property management by reducing costs and improving operational efficiencies. Tune in to discover how AI can transform the rental funnel and tackle the unique challenges of property management. This is a production of Habanero Media.
2024-06-0330 min
The Resident Experience PodcastListeners Submit Topics, Points of Interest, Questions for Hosts #42Listeners Submit Topics, Points of Interest, Questions for Hosts #42 This is a production of Habanero Media.
2024-05-2002 min
The Resident Experience PodcastHow to Activate Your Residents: Answers to Top 3 Questions from Customers How to Activate Your Residents: Answers to Top 3 Questions from Customers #40 In today's episode, we tackle three pressing questions that you've likely encountered in property management. Yolanda and Charles dive into practical strategies that will help ensure your communications are not just heard by residents, but acted upon. You'll gain insights into tailoring your approach to meet residents' preferences, which is crucial for sustaining long-term satisfaction. Tune in to discover how you can transform these challenges into opportunities for improving your property's operations. This is a production of Habanero Media.
2024-05-1015 min
The Resident Experience PodcastProp Tech Innovations: How Light RFP Streamlines Vendor ProcurementProp Tech Innovations: How Light RFP Streamlines Vendor Procurement #39 In today's episode, Yolanda sits down with David Barakchian, co-founder of Light RFP, to discuss the genesis and growth of his prop tech startup, which simplifies the RFP process for property managers and developers in real estate. You'll gain a fascinating behind-the-scenes look at how Light RFP is revolutionizing vendor procurement, making it quicker and more efficient. We'll dive into the challenges and triumphs of starting and scaling a tech company in the real estate space. Tune in to learn how this could change the way you manage...
2024-05-0329 min
The Resident Experience PodcastUnlock the Power of Technology in Property Management: Tips for Engaging Staff and ResidentsIn today's episode, join Ashley Lipp, VP of Residential Property Management at Lloyd Properties, as we chat about her journey in property management and her strategies for successful leadership and technology integration. You'll gain insights into how a simple leadership approach can enhance technology adoption and improve operations, making complex processes seamless and efficient. Discover the importance of maintaining human touch in a tech-driven world and how strategic thinking can overcome technology challenges. Tune in to learn more and get inspired by Ashley's experience and wisdom in navigating the multifamily industry! This is a production of Habanero M...
2024-04-2623 min
The Resident Experience PodcastStrategies for Multifamily Managers to Negotiate Lease AgreementsStrategies for Multifamily Managers to Negotiate Lease Agreements In today's episode, we delve into the pivotal role of negotiation within the multifamily industry, particularly focusing on managing lease renewal negotiations with residents. You'll discover why mastering the art of negotiation isn't just about clinching deals but also about enhancing your professional trajectory and the community you serve. From sharing our personal experiences to revealing strategies for lease renewal negotiations that ensure a win-win for all parties involved, this short conversation is packed with insights and laughter that you won't want to miss. This is a prod...
2024-04-1909 min
The Resident Experience PodcastTips To Get Staff, And Residents, On Board With New TechIn today's episode, we dive into the crucial topic of implementing new technology in multifamily properties, a challenge many of us have faced. You'll learn five tips to ensure a successful multifamily technology rollout, from securing buy-in from leadership to celebrating every small win to keep your team motivated and engaged. Join us as we unpack the importance of comprehensive training tailored to specific roles, the power of identifying champions within your team, and the necessity of making the implementation process ongoing.
2024-04-1211 min
The Resident Experience PodcastData on Digital Payment Adoption in MultifamilyData on Digital Payment Adoption in Multifamily
2024-03-2913 min
The Resident Experience PodcastByte Battles: Cybersecurity Essentials for Multifamily PropertiesIn today's episode, we delve into the often-overlooked realm of cybersecurity within the multifamily industry with Amir Tarighat, the founder and CEO of Agency. You'll learn about the unique challenges property management professionals face and why cybersecurity is not just an IT issue, but a crucial aspect of resident safety and company integrity. We'll uncover practical steps you can take to fortify your properties against cyber threats and dive into the importance of proactive cybersecurity measures. Tune in to gain invaluable insights that could safeguard your community and elevate your management practices.
2024-03-2224 min
The Resident Experience PodcastTransform Your Property Management Game: Skills That Set You ApartTransform Your Property Management Game: Skills That Set You Apart Delve into three under-the-radar, yet essential skills every property management professional needs. With the help of new co-host, Charles Buggs, we explore the importance of adaptability, emotional intelligence, and data analytics in the multifamily industry. You'll gain insights into how these skills impact daily operations and long-term success in property management. Tune in to discover actionable strategies and personal anecdotes that will empower your career and enhance your professional toolkit.
2024-03-0816 min
The Resident Experience PodcastRethinking Multifamily Tech: Trends, Transitions, and TransformationThe use of technology and its vendors has exploded over the last 5 to 10 years in the multifamily industry. But what does the current state of venture markets mean for the industry? And how does this impact you? Join us as we chat with Brady Nolan, Chief
2023-12-2225 min
The Resident Experience PodcastFuturecast: A (practical) AI revolution coming for multifamilyFuturecast: A (practical) AI revolution coming for multifamily The big buzzword right now is AI [artificial intelligence]. But, what is it really? What does the future have in store for property technology and multifamily when it comes to using and implementing AI? In this episode, we speak to our resident expert, Chris Snyder, Vice President of Engineering for Zego. Join us as we get a better understanding of what AI is, isn’t, and what it all means for property operations.. This is a production of Habanero Media.
2023-08-2426 min
The Resident Experience PodcastRealize Your Return On Investment from Resident ExperienceMultifamily constantly discusses resident experience, but what is the return on investment (ROI)? How do you drive meaningful, long-term results? In this episode, we speak with Kerry Bodine, a globally recognized customer experience expert, and international speaker, about how you can realize a return on investment from resident experience management.
2023-08-0232 min
The Resident Experience PodcastWhen to Build Your Own Multifamily Resident PortalNot getting what you need out of your current resident portal or in the process of evaluating a new vendor? Listen to this webinar replay as Andrew Min, SVP of Strategy and Digital Initiatives at RXR, and Stephanie Gonzalez, VP of Innovation at Venterra Realty, discuss their approach with Jason Schedler, VP of Product Strategy at Zego. The panelists candidly share their experiences, and what the process entailed, and provide helpful tips and lessons learned for your decision to build versus buy your own resident portal.
2023-06-2559 min
The Resident Experience PodcastAsk the Expert: How to build effective teams to retain talentAsk the Expert: How to build effective teams to retain talent
2023-06-1227 min
The Resident Experience PodcastLeverage modern marketing for property management and connect to the bottom-lineDo you practice ‘modern marketing’ at your property management company? What are you doing when it comes to content creation and distribution? And are you nurturing - and listening - to young marketers entering multifamily? We’re excited to dig into modern marketing practices with Sarah Wieman, Vice President of Marketing at Northland so you can start planning and executing initiatives at your properties immediately.
2023-05-2038 min
The Resident Experience PodcastProtect Your Properties: Why multifamily renters insurance is essential for property management companiesRenters' insurance is a common requirement. So why would a property offer bundled renters insurance through them? What’s in it for the company? Today, we're chatting with Michael Tinetti, Head of Insurance Products at GetCovered, about all things multifamily insurance. Find out how offering your renters insurance protects your properties while removing burdensome tasks from your internal teams. This is a production of Habanero Media.
2023-03-1829 min
The Resident Experience PodcastHow PropTech is changing - from VC funding to resident screening and beyondHow PropTech is changing - from VC funding to resident screening and beyond Property technology (PropTech) is constantly evolving. With market shifts and new advances, what kinds of innovations can operators expect in 2023? How are venture capital funds examining what’s out there and worth the investment? Join us as we chat with Kyle Nelson, Vice President of Strategic Partnerships at Snappt, as we dig into this year’s PropTech arena. This is a production of Habanero Media
2023-02-0223 min
The Resident Experience PodcastMultifamily in 2023: what will be in, what’s out, and what might surprise youMultifamily in 2023: what will be in, what·s out, and what might surprise you
2022-12-2232 min
The Resident Experience PodcastWhy you need a Resident Lifetime Value metric and how to use itWhy you need a Resident Lifetime Value metric and how to use it Can your prospective residents connect with your existing ones? Is there a benefit to enabling this and moving beyond simple online reviews? And what does this have to do with resident lifetime value? Join us as we talk with Zach Sloan, Co-Founder & Chief Sales Influencer for Rentgrata, as we dig into how you can use social proof to maximize your resident relationships and decrease cost per lead. This is a production of Habanero Media
2022-12-0837 min
The Resident Experience PodcastExpert Insight: How to consistently wow your residents and staffExpert Insight: How to consistently wow your residents and staff
2022-10-2029 min
The Resident Experience PodcastHow technology and data make a winning recipe for multifamilyHow technology and data make a winning recipe for multifamily
2022-10-0636 min
The Resident Experience PodcastHow the most effective multifamily marketing teams use data to drive higher performanceHow the most effective multifamily marketing teams use data to drive higher performance
2022-09-2345 min
The Resident Experience PodcastWhat your teams are saying about the resident experience: Apartmentalize 2022Apartmentalize 2022, where over 10,000 attendees were enjoying sunny San Diego, and we had to do it the Zego way - with a bit of creativity and a lot of fun. That fun manifested in Zon Zurgundy, our favorite San Diego anchorman, who joined us in the exhibit hall. For those who don’t watch early aught movies, Google “Anchorman” with Will Ferrell to understand Ron, I mean, Zon - newsman extraordinaire. Zon Zurgundy spoke with customers, old & new friends, vendors, and even an animal star at Apartmentalize 2022. However, it wasn’t all fun and games. Listen in as Zo...
2022-07-2916 min
The Resident Experience PodcastHow to create a thriving community by bringing mindfulness to property managementHow to create a thriving community by bringing mindfulness to property management What is mindfulness, and how is it linked to thriving communities? What role should mindfulness play in property management, and how can you get started? Listen in to Donna Lee, Professional Speaker, Author and Consultant as we dig into why bringing mindfulness to property management is a win-win for you and your residents. This is a production of Habanero Media
2022-04-2039 min
The Resident Experience PodcastWhat multifamily can learn from the hospitality industry to create thriving communities How does the multifamily experience mirror the hospitality experience? What do restaurants, hotels, and other entertainment venues “get” that multifamily operators should take note of? And how can you leverage this to support thriving communities and your bottom lines? Listen now to Nichole Oswald, Regional Property Manager at RPM Living as we dig into what you should be learning and implementing from the hospitality industry. This is a production of Habanero Media.
2022-04-0742 min
The Resident Experience PodcastHow (not) to lose your service team members in 90 days: what they need to thriveHow (not) to lose your service team members in 90 days: what they need to thrive
2022-03-2333 min
The Resident Experience PodcastHow building your personal growth fuels your company’s growthYou’ve heard about how you need a personal brand. But did you realize a personal brand doesn’t benefit just you? Can there really be a circuit from personal brand to company growth to happy residents? Learn how Tony Sousa, Regional Manager for Embrey and “the most interesting person in real estate,” uses his personal brand to fuel his team's growth with a positive impact on residents and the bottom line. This is a production of Habanero Media
2022-03-0823 min
The Resident Experience PodcastHow marketing can make or break a communityLive where you love - or so we hear. But how can you ensure your residents do love where they live? How do you leverage your neighborhood? And what can marketing do to ensure they don’t ruin the community feel? Listen now as Barbara Savona, CEO & Founder of Sprout Marketing Multifamily, dishes on how marketing can make or break you. This is a production of Habanero Media
2022-02-1029 min
The Resident Experience PodcastResident Experience Management Predictions for 2022Resident Experience Management Predictions for 2022 Listen in to this live panel discussion held December 2021 as a panel of property management experts discuss the hottest trends in resident experience management and share their predictions for what's on the horizon in 2022. This is a production of Habanero Media
2022-01-1147 min
The Resident Experience PodcastIs multifamily dong right by their residents?Is multifamily dong right by their residents? Are you consistently rolling out new features to residents adn creating events but resident satisfaction is low? Is what you are doing actually adding to the resident experience? Or are you pushing feature fatigue while nickel and dining the residents over each service? Today, we’re speaking with Mike Brewer founder of The Multifamily Collective and Chief Operating Officer at RADCO. Mike’s passion for people, technology, and real estate combines for interesting insight - and might kick up a little controversy. Tune in to find out. This...
2021-12-2229 min
The Resident Experience PodcastThink differently about resident retention: it starts with...Think differently about resident retention: it starts with... Are you creating value and community? Are you improving the economic viability of your properties? Listen in as we speak with Elain Simpson, President of Occupancy Solutions, who literally wrote the book on solutions for retaining residents in multifamily. You’ll begin to think differently about resident retention, plus walk away with immediate ideas to implement today to retain residents and boost profits. This is a production of Habanero Media
2021-12-1625 min
The Resident Experience PodcastIndustry players talk "Resident Experience" at Apartmentalize 2021Zego attended NAA's Apartmentalize 2021 in Chicago, and we had the privilege of meeting a number of
2021-09-2114 min
The Resident Experience PodcastCreate mega fans - from employees to residentsCreate mega fans - from employees to residents This is a production of Habanero Media
2021-07-1636 min
The Resident Experience PodcastDistinguish your property with an enhanced digital front doorDistinguish your property with an enhanced digital front door This is a production of Habanero Media
2021-06-3038 min
The Resident Experience PodcastHow tech is driving the resident experienceHow tech is driving the resident experience This is a production of Habanero Media
2021-06-2229 min
The Resident Experience PodcastApartment living evolution & communication for the 21st centuryApartment living expectations have dramatically evolved over the last decade. Is customer service a critical component to your management strategy? Do you even consider resident service as customer service - and why is this important? Jered Lerum from Edison47 joins us to discuss how they view resident communication as a critical piece of customer service and how this approach has positively impacted portfolio performance. This is a production of Habanero Media
2021-05-1629 min
The Resident Experience PodcastHow to build a proactive resident retention program (for all property types) with Lori HammondHow to build a proactive resident retention program (for all property types) with Lori Hammond This is a production of Habanero Media
2021-04-1718 min
The Resident Experience PodcastCulture that supports and retains employees retains residentsHow does your company culture and employee satisfaction tie into resident retention? And is their actual proof or is it only a feeling? Jen Piccotti from Swift Bunny talks about their research and leadership around the connection between happy and engaged
2021-03-2331 min
The Resident Experience PodcastMultifamily resident onboarding for success with Melinda Howard, PLK CommunitiesIs your resident onboarding the start of a splendid relationship? Melinda Howard from PLK Communities talks about how they're creating excellence in the multifamily resident onboarding process that creates happy new residents and a positive resident exper
2021-03-1224 min
The Resident Experience PodcastResident Retention and the "friendship factor" with Pete Kelly, Apartment LifeHow does the "friendship factor" increase retention and reduce operating costs? Pete Kelly from Apartment Life talks about their research and leadership around resident engagement and retention and how these factors positively impact multifamily operators.
2021-02-2318 min
The Resident Experience PodcastWelcome to the Residence Experience PodcastWelcome to the Residence Experience Podcast
2021-02-2302 min