Shows
Give an Ovation: The Restaurant Guest Experience Podcast with Zack OatesHow Drew Kimball of SpotOn Builds Loyalty Through Service and TechSend us a textDrew Kimball, Relationship Manager at SpotOn, joins Zack Oates to talk about what it really takes to build lasting relationships in hospitality. With over 15 years in B2B sales and a background in restaurants, Drew shares stories from his work with operators, his time as a game store owner, and how he helps brands improve guest experience, efficiency, and revenue.Zack and Drew discuss:Why relationship-building is Drew’s business superpowerThe four “core” pillars every restaurant should focus onReal-world examples of improving table turn and guest feedbackHow to provide value throug...
2025-07-1517 min
Restaurant Tech TrendsZack Oates, Founder / CEO at OvationAt long last, we sat down with Ovation Founder and CEO 🍽️Zack Oates🍕on 🍔Restaurant 🤖Tech 📈Trends! Zack is one of the people we admire most in this industry, and he can teach us all a thing or two about how to maximize restaurant guest satisfaction. 📺WATCH AND LEARN📺👉 The secret to making long-form guest satisfaction surveys work. 👉 Zack's perspective on platform consolidation in the industry: where it makes sense, and where it doesn't👉 If time and budget were no object, which #restauranttech company Zack would have Ovation buy, and...
2025-06-2414 min
Give an Ovation: The Restaurant Guest Experience Podcast with Zack OatesFrom Gas Stations to 3,400 Units: Alice Crowder at Krispy Krunchy ChickenSend us a textAlice Crowder, CMO of Krispy Krunchy Chicken, joins Zack Oates to break down how the brand grew to nearly 3,400 locations without traditional franchising. From gas stations to guest experience strategy, Alice shares how high-quality food, grassroots marketing, and authentic partnerships drive brand love and repeat visits.Zack and Alice discuss:Why quality, value, and craveability win in any locationHow to grow using micro-influencers instead of ad budgetsThe power of authentic pride among convenience store operatorsWhy guest experience starts with product and belief—not policyHow to create emotional loyalty in unexpected se...
2025-06-1819 min
Give an Ovation: The Restaurant Guest Experience Podcast with Zack OatesMichael Lukianoff of SignalFlare on Using AI to Drive Smarter Restaurant StrategySend us a textMichael Lukianoff, CEO of SignalFlare, joins Zack Oates to unpack the restaurant industry's biggest data challenges and opportunities. From AI-driven decision-making to understanding local market dynamics, Michael explains how restaurants can stay ahead in a crowded, fast-changing landscape.Zack and Michael discuss:Why restaurant growth is outpacing population growthHow to make sense of complex guest data without loyalty programsWhy local market dynamics are more important than everHow AI will change local marketing strategyWhat brands can do to gain more than their “fair share” of trafficThanks, Michael!Link...
2025-06-1616 min
Give an Ovation: The Restaurant Guest Experience Podcast with Zack OatesRuss Hawkins of Agilence on Using Data to Improve Guest ExperienceSend us a textRuss Hawkins, CEO of Agilence, joins Zack Oates to break down how restaurant operators can use data to improve guest experience, boost loyalty, and align teams. With a background spanning telecom, retail, and hospitality, Russ shares practical strategies for avoiding waste, tracking behavior, and turning missed expectations into long-term relationships.Zack and Russ discuss:Why personalization is the new loyaltyHow to align the boardroom with the back-of-houseUsing data to improve staff training and performanceWhat operators can learn from both QSR and fine diningWhy small moments—like remembering a name—still matt...
2025-06-1314 min
Give an Ovation: The Restaurant Guest Experience Podcast with Zack OatesServing Hospitality for 75 Years: Ralph Lewis of Okeechobee SteakhouseSend us a textRalph Lewis, CEO and third-generation owner of Okeechobee Steakhouse, joins Zack Oates to share the secrets behind one of Florida’s most iconic dining institutions. From 75 years of legacy service to 350,000 free birthday steaks, Ralph dives into how family values and consistent hospitality drive lasting guest loyalty.Zack and Ralph discuss:What it means to deliver true hospitality, not just serviceHow Ralph’s team creates “wow” moments with steak and dessert traysWhy every team member should feel seen, not just staffedThe impact of birthday traditions on guest memory and retentionHow to train...
2025-06-0916 min
Give an Ovation: The Restaurant Guest Experience Podcast with Zack OatesInside 3Natives: Anthony Bambino’s Guide to Sustainable GrowthSend us a textAnthony Bambino, founder and CEO of 3Natives, joins Zack Oates to share how he grew a 900-square-foot juice bar into a 50+ location health-focused brand. With no outside investment, Anthony emphasizes why slow, steady, and personal growth beats fast cash. He shares insights on creating memorable guest experiences, leading a tight-knit team, and empowering employees to deliver service that stands out.Zack and Anthony discuss:How 3Natives grew with zero private equityThe secret to keeping franchise culture strongWhy happy employees create loyal customersWhat Anthony learned from Unreasonable HospitalityWhy handwritten notes still...
2025-05-2918 min
Give an Ovation: The Restaurant Guest Experience Podcast with Zack OatesHow Savory Fund Powers Guest Experience at Scale with Josh BoshardSend us a textJosh Boshard, COO of Savory Fund, joins Zack Oates to talk about what it really takes to scale great restaurant brands. With a background in tech and an obsession for operations, Josh shares how momentum, team empowerment, and data-driven decisions shape unforgettable guest experiences. From system-wide A/B testing to feedback-fueled growth, this episode is a masterclass in modern hospitality leadership.Zack and Josh discuss:Why momentum is the most underrated part of guest experienceHow tech can elevate—not replace—hospitalityThe difference between one-off issues and systemic problemsWhy Savory uses gues...
2025-05-2721 min
Give an Ovation: The Restaurant Guest Experience Podcast with Zack OatesDesigning Dining Experiences with Sebastien Silvestri of The Dinex GroupSend us a textSebastien Silvestri, CEO of The Dinex Group, joins Zack Oates to share lessons from decades of global hospitality leadership—spanning Bora Bora, Vegas, Miami, and NYC. He dives into how restaurants can elevate the guest experience through entertainment, precision, and people-first operations. From value perception to theatrical dining, Sebastien shares why success starts with obsessed attention to detail and team care.Zack and Sebastien discuss:Why today’s guests crave experiences, not just mealsHow theatrical touches like table-side service delight dinersWhy hospitality starts with taking care of your teamHow to deli...
2025-05-2122 min
Give an Ovation: The Restaurant Guest Experience Podcast with Zack OatesWinning with Hospitality-Driven Catering with Pete Mora of Fajita Pete’sSend us a textPete Mora, founder of Fajita Pete’s, joins Zack Oates to share how a catering-first mindset transformed his brand from a full-service Tex-Mex restaurant into a thriving, multi-unit concept. Pete reveals how simplifying the model, building genuine guest relationships, and leading with care have been the keys to sustainable growth. He also discusses how small gestures—from handwritten notes to surprise gift cards—can create loyalty that no marketing campaign can buy.Zack and Pete discuss:How Fajita Pete’s evolved from full-service dining to catering-first QSRWhy caring is the most sca...
2025-05-1917 min
Give an Ovation: The Restaurant Guest Experience Podcast with Zack OatesBuilding a Brand on Love, Legacy, and Leadership with Jane Abell of Donatos PizzaSend us a textJane Abell, Executive Chairwoman and Chief Purpose Officer of Donatos Pizza, joins Zack Oates live to discuss how leading with love and purpose has fueled Donatos' growth and guest loyalty. Jane shares how a people-first mindset, innovation, and agape capitalism shape every decision, from store operations to franchise relationships. She also explains how Donatos blends automation with hospitality to preserve their soul while scaling. Her insights offer a roadmap for brands that want to grow without losing their heart.Zack and Jane discuss:How Donatos stays true to its family...
2025-05-1418 min
Give an Ovation: The Restaurant Guest Experience Podcast with Zack OatesInside The Great Greek’s Rapid Growth with Bob AndersenSend us a textBob Andersen, President of The Great Greek Mediterranean Grill, joins Zack Oates live at RLC to share how the brand delivers full-service hospitality in a fast-casual setting. Bob discusses the art of preserving authentic experiences while scaling rapidly, the role of franchisee relationships in sustainable growth, and why Mediterranean cuisine hits the sweet spot for today’s diners. He also dives into the huge opportunity catering presents for restaurants who are ready to do it right.Zack and Bob discuss:How The Great Greek creates an elevated fast-casual dining experienceBuilding fr...
2025-05-1222 min
Give an Ovation: The Restaurant Guest Experience Podcast with Zack OatesPreserving Culture Through Rapid Growth with Rob ErtmannSend us a textRob Ertmann, President of Mo’ Bettahs, joins Zack Oates live to share how the brand scaled from 22 to over 60 locations while staying true to its “be aloha” culture. Rob explains how simplicity, consistency, and operational focus helped Mo’ Bettahs deliver great guest experiences at every stage of growth. He shares insights on training, culture preservation, and why handling mistakes the right way builds loyalty.Zack and Rob discuss:How Mo’ Bettahs scaled without losing its aloha vibeWhy simplicity beats complexity when scaling a brandHow leadership stays connected by being present in storesH...
2025-05-0919 min
Give an Ovation: The Restaurant Guest Experience Podcast with Zack OatesBehind the Growth of Bushfire Kitchen with Oliver BarwinSend us a textOliver Barwin, CEO of Bushfire Kitchen, joins Zack Oates live to share how he transitioned from Wall Street to hospitality, building a fast-casual brand focused on healthy food, hospitality, and smart growth. Oliver explains how technology upgrades, streamlined operations, and a better-for-you menu helped Bushfire Kitchen scale during challenging times. He dives into how loyalty to the guest experience shaped their tech decisions and why being proactive in guest recovery is a must. His journey proves that a finance background can be a surprising advantage in hospitality when paired with heart....
2025-05-0717 min
Choppin’ It Up by Bloomberg IntelligenceOvation’s CEO on Addressing Customer ComplaintsPoor order accuracy is a fast way to lose customers and gain one-star reviews, Ovation’s CEO and Founder Zack Oates tells Bloomberg Intelligence. In this episode of the Choppin’ It Up podcast, Oates sits down with BI’s senior restaurant and foodservice analyst Michael Halen to discuss why even though most customer complaints are about food, it’s more important for restaurants to address grievances about accuracy and service. He also comments on why a bad review is a gift. See omnystudio.com/listener for privacy information.
2025-04-2238 min
The 60 Second PodcastZack Oates, CEO of OvationSend us a textZack Oates is one of those rare entrepreneurs who mixes heart, hustle, and hilarity. From scooping ice cream at Friendly’s to ringing the NASDAQ bell as CEO of Ovation, Zack’s journey is a masterclass in customer experience innovation. In this lightning-round episode, he shares why feedback is broken in restaurants, how Ovation is using AI to fix it, and what actually drives guest loyalty (hint: it’s not the food).You’ll want to hear his “faster than a tweet” explanation of how Ovation turns unhappy guests into loyal fans.
2025-04-2101 min
Give an Ovation: The Restaurant Guest Experience Podcast with Zack OatesFrictionless Ordering & Smarter Tech with Johnathan ChenSend us a textOn this episode of Give an Ovation, Johnathan Chen, CEO and Co-Founder of 5&5, joins Zack Oates to discuss how restaurants can optimize their technology stack to improve operations and guest experience. With years of experience in restaurant tech and digital services, Johnathan shares insights on streamlining systems, avoiding tech overload, and ensuring that technology serves the guest—not complicates their journey.Zack and Johnathan discuss:The biggest tech challenges restaurants face todayHow to reduce friction in the ordering processWhy si...
2025-03-1021 min
Give an Ovation: The Restaurant Guest Experience Podcast with Zack OatesFive-Star Strategies for Restaurant Success with Michael HalenSend us a textOn this episode of Give an Ovation, Zack Oates welcomes Michael Halen, Senior Restaurant and Foodservice Analyst at Bloomberg Intelligence and host of Chopping It Up. Michael shares his insights on industry trends, value perception, and the impact of inflation on restaurant profitability. He discusses how brands like Texas Roadhouse and Wingstop are winning by delivering strong guest experiences. From operational excellence to marketing strategies, Michael breaks down what restaurants must focus on to stay competitive in 2025.Zack and Michael discuss:The role of...
2025-03-0617 min
The Pineapple Perspective034: Consistency, Connection, and Care: Transforming Guest Loyalty in Restaurants with Ovation’s Zack OatesThis week on The Pineapple Perspective, Troy interviews Zack Oates, the founder of Ovation and a hospitality visionary. Together, they discuss the art and science of creating unforgettable guest experiences. Zack shares his insights on the essence of hospitality, which he defines as proving to guests that you genuinely care about their experience. Zack explains how Ovation’s guest experience platform leverages AI-driven feedback to help restaurants connect with their customers, resolve issues in real time, and foster long-term loyalty. From practical tips like empowering staff to deliver small, meaningful gestures to broader discussions on industry trends, Zac...
2025-01-2339 min
The Restaurant Prosperity FormulaHow to Use Your Restaurant Customers’ Feedback for Good with Ovation’s CEOIn this episode of my podcast, The Restaurant Prosperity Formula, I had the privilege of chatting with Zack Oates, founder and CEO of Ovation. Ovation is a cutting-edge guest experience platform that helps restaurants collect and act on customer feedback in real-time. Oates’s passion for helping restaurants thrive shines through, and his expertise in using data to drive guest satisfaction and retention is something every restaurant owner should hear. We explored how gathering actionable feedback can lead to better operations, happier guests and, ultimately, a healthier bottom line. Check out this podcast episode to hear it all!...
2025-01-2251 min
Marketing Bites: Restaurant Growth Unwrapped by NiftMarketing Bites: Restaurant Growth Unwrapped Podcast by Nift with Zack Oates, Episode 17Join host Brian Siemienas of Nift as he sits down with Zack Oates, Founder & CEO of Ovation, for an insightful conversation and dive into the world of culinary innovation and hospitality excellence. Whether you’re a foodie, an aspiring restaurateur, or simply curious about the magic behind your favorite dining spots, this episode is a must-listen.
www.GoNift.com/Business
2024-12-0344 min
The WinBack Marketing PodcastWinback and the Restaurant Industry with Zack OatesThis week I have the pleasure of welcoming Zack Oates, the founder and CEO of Ovation, to the show. In this episode, Zack talks about his journey in the restaurant industry and the importance of the guest experience. He shares remarkable insights on winning back guests and highlights the value of a well-executed winback program. And the stats he drops are astounding!Zack also shares two compelling stories of real-time issue resolution that showcase the power of leveraging feedback and the innovative use of AI to enhance customer experience. It’s a very...
2024-11-1418 min
Prosper BriefFrom Feedback to Loyalty: Transforming Guest Experience with Zack OatesIn this episode, Zack Oates, founder of Ovation, explains how his guest feedback platform empowers restaurants to turn customer feedback into actionable insights. He emphasizes the critical role of customer retention in increasing revenue and dives into how technology can support real-time engagement, especially through channels like text messaging. Zack discusses how addressing feedback effectively can turn negative experiences into positive, loyalty-building interactions, transforming each engagement into a potential advocate for the brand. Boost your restaurant’s customer feedback and online reviews with Ovation—learn more at ovationup.com
2024-11-0622 min
Give an Ovation: The Restaurant Guest Experience Podcast with Zack OatesBoosting Guest Experience and Sales: Strategies from Toast’s CMO Kelly EstenSend us a textIn today’s competitive restaurant landscape, having the right tools can make or break your guest experience. On this episode of Give an Ovation, Zack Oates talks to Kelly Esten, CMO of Toast, about the journey behind one of the industry’s leading POS systems and how it helps restaurateurs succeed by focusing on what truly matters: the guest experience. From automating marketing to building rugged hardware designed for the demanding restaurant environment, Kelly shares the strategies that Toast uses to help restaurants.Zack and Kelly explore how automating marketing and usin...
2024-09-2321 min
FULL COMP: The Voice of the Restaurant Industry RevolutionZack Oates on the power of customer feedbackBelieve it or not, one of the most powerful marketing tools in your business is customer feedback. The closer we are to our guests, the better able we are to serve them. Today we sit down with Zack Oates, the founder and chief evangelist of Ovation, a powerful platform that transforms customer feedback into actionable information. We cover everything from radical delegation to guest frequency strategies and everything in between with one of the most inspiring leaders serving our industry.
For more information on Ovation and to get $300 in perks go to https://ovationup.c...
2024-09-1740 min
Give an Ovation: The Restaurant Guest Experience Podcast with Zack OatesHonoring Solomon Choi: Lessons from the 16 Handles FounderSend us a textNote: This episode was recorded before the recent passing of Solomon Choi. He was a dear friend to Zack and the Ovation team, and though we are saddened and shocked by his passing, we were grateful to share this conversation with him. Our thoughts and prayers go out to his family.In this episode of Give an Ovation, Zack Oates sits down with the remarkable Solomon Choi, founder of 16 Handles and CEO of Jabba Brands. Solomon shares his journey of building and scaling 16 Handles, insights on the importance of customer obsession...
2024-06-1826 min
The Roger J Comstock Podcast101. Choose to Live an Extraordinary Life | Interview with Zack Oates (CEO of Ovation)Book a Call With Someone on Roger’s Team Here:
https://bit.ly/3IYTw0o
Follow Roger on Instagram,TikTok and YouTube at:
roger.comstock
Zack Oates is a husband, father of 4, author, 3x founder, and hot tub lover. He grew up in restaurants, rang the NASDAQ bell, and has been to over 50 countries. He is the Founder and CEO of Ovation
2024-06-1129 min
In The Field....All Things Event / Field Marketing and SalesZack Oates on Leading From the Front with Events as Ovation's CEOZack and Zach go way back! Listen up as they talk about being real, approachable, and focusing on the things that actually convert.
2024-06-1121 min
Data DelicaciesZack Oates Reveals the Secrets to Business Success, Customer Engagement, and AI InnovationIn a compelling interview on “Data Delicacies” with host Arun Kumar, Zack Oates, founder of Ovation, shared insights on focus, customer-centric strategies, and the future of AI in personalization. Watch now to learn about the importance of a singular focus, being the “anti-survey” company, and the future of AI in hospitality.Follow Incentivio on YouTube: https://www.youtube.com/@incentivioChapters:[03:13] - The "Why" Behind Ovation[06:51] - Balancing Work, Family, and Business Commitments[10:35] - Becoming Obsessed with Building Value...
2024-05-2958 min
Room For SecondsHospitality Superstar Zack Oates Takes the Anti-Survey Approach to Customer FeedbackZack Oates, the CEO of Ovation, is pioneering a new approach aimed at benefiting both businesses and their patrons. With a focus on simplicity and revenue generation, Ovation's innovative platform seeks to revolutionize the traditional survey model and reshape the landscape of customer feedback in the hospitality industry.Watch the interview on Rooms for Seconds to learn about Ovation as the “anti-survey” tool, not serving customers, and how to elevate your ordinary.Episode Links:Ovation OnlineZack Oates InstagramZack Oates TwitterOvation PodcastDating Never Works . . . Until It Does: 100 Lessons from 1,000 Date...
2024-05-1535 min
Mom & Doc Talk: Healing PANS/PANDAS#61 Zack Oates on what healing looks like for an adult living with PANS/PANDASToday we are joined by Zack Oates. Zack shares his personal journey through PANS/PANDAS and what the road to recovery has looked like thus far. We cover: How PANS/PANDAS wasn't on Zack’s radar until later in life - despite struggling with symptoms from a young age. Zack shares some of his symptoms and how
2024-04-1641 min
Mom & Doc Talk: Healing PANS/PANDAS#61 Zack Oates on what healing looks like for an adult living with PANS/PANDASToday we are joined by Zack Oates. Zack shares his personal journey through PANS/PANDAS and what the road to recovery has looked like thus far.
We cover:
How PANS/PANDAS wasn't on Zack’s radar until later in life - despite struggling with symptoms from a young age.
Zack shares some of his symptoms and how these things impacted him, especially during his teenage years.
The road to a diagnosis, treatments they tried along the way, and how homeopathy is playing a huge role in his healing journey.
What "masking" symptoms can look...
2024-04-1641 min
Digestible Tech With Danny Stoller And Michael PotterZack Oates, CEO and Founder of OvationALL SUMMARIES NOW POWERED BY AI (Do you think its doing a good job?)
Summary
In this conversation, the hosts discuss the importance of lighting in food photography and share tips for using lights to enhance food images. They also talk about different camera techniques and the use of reflections to create stunning food photos. The conversation then shifts to random discussions about presidents and fun facts. The hosts emphasize the value of trade shows and offer advice on how to maximize the trade show experience. They also discuss...
2024-03-0550 min
Wisking it allBuilding Connections Through Feedback with Zack OatesAbout this Episode:
Zack Oates, Founder and CEO of Ovation, discusses the importance of human connection in the hospitality industry. He introduces Ovation, a platform that helps restaurants collect feedback from guests and improve their operations. Zack shares his journey to Ovation, including his experience in startups and the lessons he learned from dating. He emphasizes the value of recovering upset guests and building connections with customers. Zack also discusses the highs and lows of entrepreneurship and the importance of celebrating and practicing gratitude. He shares his future plans for Ovation and his personal goals.
...
2024-02-1448 min
Drummers on DrummingBig Fat Five: Brian Dunne's (Hall & Oates / Live at Daryl's House) Top 5 Influential RecordsThis week’s guest is Brian Dunne. Brian is the current drummer for Hall & Oates as well as the house drummer for Live From Daryl's House. Everything Brian plays sounds like a pre-produced groove and it's no wonder that he’s held the throne behind so many incredible musicians…including but certainly not limited to Joe Walsh, Ben Folds, Allen Stone, Average White Band, Cee Lo Green, Sting, Michael Brecker, Chaka Khan, Hesekiah Walker and many more. His pocket is insane and all of the information in today's episode is coming from someone who KNOWS about studio drumming. I hope yo...
2024-02-0736 min
The Local Marketing Lab$$$ in the stars: Reviews to revenue with Zack OatesIn this episode of The Local Marketing Lab, Justin Ulrich is joined by Zack Oates, founder and CEO of customer experience platform Ovation, for an energetic discussion on leveraging online reviews and reputation to unlock revenue growth. Zach provides valuable insights into transforming online reviews to revenue and the strategies businesses can employ to improve their online reputation. You’ll learn about the importance of aiming for a high rating of 4.7 to 4.8 with numerous reviews along with the need for a convenient feedback process.Here are some topics discussed in the episode to transform reviews to revenue:...
2023-12-1322 min
Closed MondayReviews to Revenue: Ovation's Game-Changing Approach to Feedback/ Zack Oates, CEO of OVationThis week I sit down with Zack Oates the CEO of We talk about getting results in customer experience and discuss how to cut through the noise. Think your customer feedback game is strong? Wait until you hear Zack's strategies. We're tackling everything head-on: from turning online reviews into your secret weapon to mastering the art of juggling family life with a thriving business. If you're serious about making a mark in the restaurant business, missing this episode isn’t an option - Zack drops some real gems that you can easily implement immediately.
Ex...
2023-11-1553 min
Running RestaurantsThe Surprise Way To Drive Sales & Profits At Your Restaurant With Zack Oates (Ep 201)Join Jaime Oikle from RunningRestaurants.com as he speaks with Zack Oates, the Founder and CEO of Ovation. Zack's energy, enthusiasm, and passion are off the charts in this episode. So, what's the answer to the question posed, "What is the surprise way to drive sales and profits for restaurants?" It all starts with FEEDBACK says Zack.Listen in as we dig deep into:● Why making it easy for customers to give feedback is so important● How to turn 5-star feedback into more positive reviews and engagement● How to turn negative feedback a...
2023-10-3030 min
Learning to Slay the Beasts PodcastEpisode 148: PANDAS/PANS Perspectives with Zack OatesToday, October 9th, we mark another PANDAS/PANS Awareness Day.
I am pleased to bring you an interview with a young person living with PANDAS that provides a first-hand perspective of living with this disorder.
Zack Oates is an Occupational Therapy Master's student at Washington University and a graduate of Gonzaga University. His passions are in the areas of mental health and psychology. Though he still struggles, he has found a lot of success working through his symptoms of PANDAS. He hopes to work in the mental health field in the future and wants to s...
2023-10-0942 min
Restaurant InfluencersZack Oates of Ovation on Building Business Connections through Digital StorytellingSoliciting feedback from customers is often a daunting task. But Zack Oates and Ovation have cracked the code with a proven strategy that not only encourages guest feedback, but also establishes a personal connection for exceptional results. Listen to this interview to learn how to get feedback from guests in real time, creating brand loyalty through relationships, and digital storytelling that connects. Sponsored by: Toast: All-In-1 Restaurant POS — https://bit.ly/3vpeVsc
2023-09-0532 minRestaurant InfluencersZack Oates of Ovation on Building Business Connections through Digital StorytellingSoliciting feedback from customers is often a daunting task. But Zack Oates and Ovation have cracked the code with a proven strategy that not only encourages guest feedback, but also establishes a personal connection for exceptional results. Listen to this interview to learn how to get feedback from guests in real time, creating brand loyalty through relationships, and digital storytelling that connects. Sponsored by: Toast: All-In-1 Restaurant POS — https://bit.ly/3vpeVsc
2023-09-0532 min
No Instructions#2 - Zack Oates at OvationZack Oates is the founder of Ovation and shares what it's like to build a business in an ever evolving industry. Ovation recently closed a round of funding and is just getting started!
2023-08-3053 min
Sex Ed and ChillAnal - "Zack & Miri Make a Porno"What do you do when you're down on your luck? Sleep with your roommate (who you're secretly in love with), on camera, of course! Join us as we discuss "Zack and Miri Make a Porno" and chat about our topic for the episode: anal.
Content warning for this episode: this episode contains discussions of sex, sexuality, sex education, porn, revenge porn, poop, and other adult themes.
Resources for this episode:
- "Anal Sex" (Sexplanations)
- "Sex & Poop Fun Facts" (Sexplanations)
- "Anal Sex...
2023-07-2850 min
Ethan's AngleNo Shortcuts in Entrepreneurship with Zack Oates from OvationZack Oates and go in to depth on all of our thoughts about being entrepreneurs!
2023-07-1841 min
The Restaurant Technology Guys Podcast brought to you by Custom Business SolutionsMeasuring the guest experience with Ovation Founder and CEO Zack OatesJoin Jeremy and Zack where they talk about why most feedback systems fail and how Ovation has changed the feedback game. Voted the #1 guest feedback platform in a nationwide RestaurantOwner.com survey, Ovation starts with a 2-question survey, is SMS-based survey, and works on- and off-prem. Through frictionless integrations with online ordering platforms and other methods, Ovation allows restaurants to easily resolve guest concerns in real-time, get more 5-star reviews, discover insights to improve, and drive revenue. Learn more at www.ovationup.comFor the Full Transcript Click Here
2023-07-0343 min
Give an Ovation: The Restaurant Guest Experience Podcast with Zack OatesThe Three "Cons" of Loyalty With Zack OatesSend us a textOn this week's episode of Give An Ovation we are flipping the mic around and welcoming on Ovation's very own, CEO and Founder, Zack Oates. Having started as a soda jerk at Friendly's and then transitioning into tech startups, Zack brings his expertise within the restaurant industry, hospitality, and tech to the table as we flip the script. With over 200+ podcast episodes under his belt, tune in to find out how Zack has uncovered the driving factors of successful restaurants. On this episode, you'll learn from Zack about:Exceeding guest ex...
2023-03-2319 min
Red River PodcastEp 11: Collin OliverOn Episode 11 of the Red River Podcast, hosts Zack Tretheway and Trevor Oates are joined by star Oklahoma State Defensive End Collin Oliver. They talk about his sack to win bedlam, why he stayed committed to OSU when everyone transferred, new DC hire of Bryan Nardo, best/worst places to play in the Big 12, and more. + a draft of current NFL defensive players.
2023-02-2746 min