Shows
Calling Operator with Laura NicolEp 35. Deena Metz on Building a Customer Success Function at Flagship—From Digital Health to Retail TechToday, I'm connecting with Deena Metz, Head of Customer Success at Flagship. For Deena, being at the nexus of a company is where she thrives, so she’s placed herself at the heart of an early-stage startup: customer success (CS). She’s one of 12 employees, building alongside Simon Molnar to establish Flagship as the backbone of retail operations in Australia, the US, and beyond. In today’s episode, we discuss: Deena’s childhood dream of playing soccer for the Matildas; How an internship in New York launched her career in digital health at ANDHealth+ and Perx Health; Joining Flagship as the f...2024-11-1134 min
Calling Operator with Laura NicolEp 28. From Rowing to an All-Women-Founded Exit: Maddi Ingham’s Playbook for Building Unstoppable Chief of Staff Partnerships and Mastering M&AIn this episode, I dial into a conversation with Maddi Ingham, 2x Chief of Staff, now working in stealth on her next venture. Maddi's career is a testament to her commitment to creating a better world for people and the planet. We explore her journey from management consulting to her catch-all role in Verve Super’s acquisition—a remarkable all-women-founded exit celebrated as “the business story we need” by Women’s Agenda. We dive into her experiences solving complex early-stage problems, the role of trust in navigating M&A processes during leadership team parental leave, and the impact of executive...2024-08-0641 min