Shows
Can't Stop the GrowthAI + Humans for a Call Center | AI Trade Talk | Brad Scruggs | Michelle Myers☎️ Missed calls = missed opportunities. But what if AI could change that game forever? Brad sits down with Michelle Myers, co-founder of Pink Callers, to uncover how she's reinventing the call center experience for home service businesses. From dedicated CSRs who feel like part of your team, to after-hours support that actually works, Pink Callers is flipping the script on traditional answering services. Michelle doesn't shy away from the hot topic: AI. She shares how tools like Zyratalk, Dialpad, and Motion aren't here to replace people, but to supercharge them. We're talking about CSRs who go from...
2025-09-1829 min
Can't Stop the GrowthScaling a $1M HVAC Company to 500+ Employees | Chad Peterman on AI & Home Service GrowthFrom $1M to a 500+ person home service powerhouse—Chad Peterman, President & CEO of Peterman Brothers and host of Can't Stop the Growth, takes the guest seat in this special "tables turned" episode of AI Trade Talk. Chad shares exactly how his team scaled across 11 locations in HVAC, plumbing, and electrical, the strategies behind rapid growth, and why call center performance is the #1 growth lever in the trades. He also breaks down real-world AI applications that improve booking rates, boost efficiency, and drive revenue, without increasing marketing spend. If you're ready to work smarter, serve better, an...
2025-08-2130 min
The Catalyst for the TradesHow AI Is Transforming Call Handling: Brad Scruggs on the Future of Home Service CommunicationMissed calls are costing contractors serious money, but AI is changing the game. In this episode, Brad Scruggs, President & CMO of ZyraTalk, sits down with Jennifer Bagley to unpack how artificial intelligence is rapidly reshaping customer communication for home service businesses. From automating appointment scheduling and integrating with CRMs to training AI agents that learn and adapt, Brad shares his front-line perspective on building scalable, ROI-driven AI solutions for the trades.Brad and Jennifer break down the shift from basic chatbots to sophisticated, agentic AI, dive into deep FSM integrations, and reveal the crucial...
2025-08-2053 min
Can't Stop the GrowthHow Is AI Revolutionizing The Home Service Industry? | AI Trade Talk with ZyraTalk | Brad Scruggs | Jennifer BagleyWhat if your HVAC or plumbing website could instantly change based on what a homeowner is searching for? Or your schedule could sync with live promotions to boost bookings when you're light? Jennifer Bagley of CI Web Group joins AI Trade Talk to break down the next frontier in home service growth: AI-optimized websites, AI search, and smart automation that drives real results. If you're still not using AI to drive leads and streamline operations, this episode is your wake-up call. Hosted by Brad Scruggs of Zyratalk and powered by Can't Stop the G...
2025-07-1746 min
Can't Stop the GrowthWhat Home Service PE Firms Want: A CFO's Guide to Getting Top Dollar with Paul MaskillWhat's it really take to run a profitable home service business? 💸 On this episode of AI Trade Talk, Brad sits down with Paul Maskill—fractional CFO and master of blue-collar biz strategy—to dig into the financial truths most owners miss. From pricing mistakes and misunderstood metrics to the surge of PE acquisitions and the magic of recurring revenue, Paul shares clear, actionable advice that'll have you rethinking how you run your business. Whether you're looking to grow or sell, this convo is packed with insight you don't want to miss! 🚀
2025-06-1938 min
Can't Stop the GrowthAI Trade Talk: Smarter Ads, Faster Bookings, and Data That Deliver with Katie DonovanAI Trade Talk is the newest series on Can't Stop the Growth, created for home service business owners who want to lead at the edge of innovation. Hosted by Brad Scruggs, founder of ZyraTalk, this series highlights the tools, trends, and transformations that are reshaping how HVAC, plumbing, and electrical companies grow. The series kicks off with industry powerhouse Katie Donovan, CEO of Camp Digital. and host of the Around the CAMPfire series. In this episode, Katie breaks down how AI and data-driven digital marketing are changing the game—from smarter ad strategies and real-time call board tr...
2025-05-0140 min
Can't Stop the GrowthCSTG 209: This AI Tool Will Fill Your Board (Without Hiring More CSRs) With Brad ScruggsStop missing the calls that fill your board. In this episode of Can't Stop the Growth, Chad Peterman is joined by Brad Scruggs, President and CMO of ZyraTalk, to talk about a simple but powerful idea: when you stop missing calls, you stop losing jobs. Brad breaks down how HVAC and plumbing businesses are using AI-powered customer service representatives (CSRs) to capture more leads, reduce missed calls, and grow without hiring more people. Whether it's after-hours coverage, overflow, or lead aggregator response times—AI is helping high-growth companies optimize their call centers and maximize every opportunity. ...
2025-04-2237 min
Born For The Trades: A Home Service PodcastTransforming Customer Service: How ZyraTalk is Revolutionizing the Home Service Industry with AIIn this episode of Born For The Trades, our host, Mandeep, talks with Brad, the co-founder and Chief Marketing Officer of ZyraTalk, a leader in AI and automation solutions for the home service industry. For over a decade, ZyraTalk has been transforming how businesses handle customer interactions by automating phone conversations, helping businesses avoid missed calls, and converting them into booked jobs and revenue.Brad explains that businesses often miss a significant percentage of phone calls, sometimes up to 30-40%, due to factors like staff limitations or after-hours inquiries. ZyraTalk solves this problem by automating these missed...
2024-11-2728 min
Freedom Blueprint for Home Services | HVAC, Plumbing, Electrical, Leadership, Business Growth49 | AI in Action: How Modern Technology is Revolutionizing Plumbing and HVAC| with Guest Brad Scruggs with ZyraTalkEpisode Number: 49Date: August 26, 2024Duration: 33:28Host: Justin DeeseWebsite: JustinDeese.comContact: Justin@JustinDeese.comGuest: Brad ScruggsWebsite: ZyraTalk.comSummaryIn this exciting episode of the Freedom Blueprint Podcast, host Justin Deese chats with Brad Scruggs about the transformative power of AI in the home service industry. They explore how AI is revolutionizing business operations by automating tasks, increasing efficiency, and capturing missed calls to enhance revenue. Listen in to discover practical AI applicat...
2024-08-2633 min
Blue Collar ProsperityHow to Leverage AI to Reduce Missed Calls with Brad Scruggs Brad is one of the founders at ZyraTalk. They've been in the automation and AI space for nearly 10 years now. They got their start by automating chat on home service business websites and work with over 5,000 customers. Last year they rolled out an AI voice product that many businesses call their AI CSR to handle overflow and afterhours calls. Some even use the AI as their first line of defense. They're approaching over 1,000 customers using their AI CSR and are handling 10s of thousands of calls per week. In today's interview, we focus on: How AI...
2024-08-2621 min
Sales PlayersBootstrapping a Startup & Scaling Sales with AI with Brad Scruggs of ZyraTalkBrad Scruggs is the CMO of Zyratalk, a startup that helps businesses improve their customer experience and increase online leads by opening up additional channels of communication.
SPONSORS:
• Leadfeeder (Turn Page Views into Pipeline) - https://leadfeeder.partnerlinks.io/rsscjriylqgb - SP fans use this link for an extended, 21-day free trial
• Surfe (LinkedIn Prospecting Streamlined) - https://www.surfe.com/?kfl_ln=jesse-woodbury
EPISODE LINKS:
• Connect with Brad on LinkedIn: https://www.linkedin.com/in/bradley-scruggs-38a5abb1/
• Check out ZyraTalk: https://www.zyratalk.com/
CONNECT WITH JESSE:
• Linkedin...
2024-02-2142 min
The 1SEO PodcastBradley Scruggs, ZyraTalk | The Lion’s Den PodcastIs your business leveraging conversational marketing to win and retain customers? Tune in to this week’s episode of the Lion’s Den with Brad Scruggs, Chief Marketing Officer for ZyraTalk, a platform that is helping businesses across every vertical generate more qualified leads and dramatically increase customer engagement on all communication channels.#LFG it’s time to win the local level! #DigitalLion #LionsDen #DigitalMarketing #1SEO #ZyraTalk #AI #MarketingAutomation #BusinessGrowth #CustomerService #OnlineReviews #CustomerExperienceWatch the full episode...
2021-09-3018 min
The SMB Marketing Agency ShowBrian Abernethy - Co Founder, CEO - Service DirectBrian is a Co Founder at Service Direct, a marketing and lead generation platform for home service businesses. We discuss:
- What's your role?
- What does your company do?
- What is the company’s marketing strategy?
- What are the marketing channels you’re using today?
- What metrics do you watch the closest?
- Who are your direct reports?
- What regular “rhythms” do you have as a leader?
- What are the biggest marketing challenges you have?
And...
2020-10-2940 minThe SMB Marketing Agency ShowHow to go from service-based to software company with Lindsay Halsey, Co-Founder of Pathfinder SEOLindsay pulls back the curtain on how pathfinder SEO went from marketing agency to software platform with a small team of 4. We talked about the best tools, the best marketing channels, and how Lindsay and her team think about customer acquisition. It was a fascinating conversation that you'll get a lot of value from.
2020-10-1534 minThe SMB Marketing Agency ShowWhy the Traditional Agency Model is No Longer Enough with Mauricio Cardenal, Founder of Roofing Marketing ProsIn this interview Mauricio Cardenal, founder of roofingmarketingpros.com shares 1) Why the traditional digital agency that focuses on leads is no longer enough. 2) How he would choose his target market today if he was starting from scratch. And 3) What one marketing channel he sees holding the biggest opportunity for the next years.
2020-09-2425 minThe SMB Marketing Agency ShowBuilding an Outbound Sales Team with Chris Dreyer - Founder and CEO of rankings.ioChris Dreyer, Founder and CEO of rankings.io joins shares how he built a leading marketing agency that specifically caters to personal injury law firms. Our favorite takeaways are: How Chris decided to niche down his services and his audience, how rankings.io is building their outbound sales team, and what tools and approaches are helping Chris and his team hire the right people as they grow.
2020-09-1821 min
The SMB Marketing Agency ShowMarc Brookland - CEO and Founder of SEO LocaleMarc is the CEO and Founder of SEO Locale, a leading marketing agency in Pennsylvania. They have gone from a handful of clients to serving 100+ clients in just 4 years. In this episode you'll learn 3 major things: 1) How to use partnerships and existing relationships to scale your agency, 2) How Marc sees the role of voice in the evolution of marketing, 3) The one approach that has helped Marc and his team keep clients two to three times longer than most agencies.
2020-09-0921 minThe SMB Marketing Agency ShowFrank Olivo - Founder and Director at SagaPixelFrank is the founder and CEO of SagPixel, an agency in the Philadelphia area. Frank has focused his agency to cater specifically to subject matter experts, in a variety of industries. You'll learn 3 major things from this conversation: 1. How to scale your agency without compromising quality, 2. Why outbound sales could break a business as it grows, and 3. What all of Google's algorithm updates since 2018 have in common.
2020-09-0917 minThe SMB Marketing Agency ShowRob Rosasco, Founder of Sundown Legal MarketingOur Chief Revenue Officer, Jeff Cook, interviews Rob Rosasco - Founder of Sundown Legal Marketing. Rob shares how he sees legal marketing changing, why he has a different approach to website traffic, and how he sees video impacting the industry.
2020-09-0126 minThe SMB Marketing Agency ShowChris Lonergan, President at Footbridge MediaOur Chief Revenue Officer, Jeff Cook, interviews Chris Lonergan - President at Footbridge Media. Chris shares how he sees hyperlocal business marketing shifting, what it’s going to take for SMBs to keep up with changing consumer expectations, and the one advantage he believes small businesses can leverage against larger competitors.
2020-08-1720 minThe SMB Marketing Agency ShowRyan Redding, CEO of DP Marketing ServicesOur Chief Revenue Officer, Jeff Cook, interviews Ryan Redding, CEO of DP Marketing Services. Ryan shares what KPIs he pays attention to when working with clients, how he’s putting clients first and google second, and what his research shows about why local businesses succeed or fail.
2020-08-1626 minThe SMB Marketing Agency ShowBen Landers, CEO of Blue CoronaOur CRO, Jeff Cook, interviews Ben Landers, CEO and President at Blue Corona. Ben built one of the nation's leading marketing agencies in the professional services space. In this interview, he shares how he transformed a simple business idea into an industry-leading agency, and what trends he sees shaping the future of SMB marketing.
2020-08-1633 minThe SMB Marketing Agency ShowLance Bachman, CEO and President of 1SEO.comOur Chief Revenue Officer, Jeff Cook, interviews Lance Bachman, CEO and founder of the 1SEO Marketing Agency. Lance shares how he built a culture that puts his clients first, what marketing trends he is looking out for, and how he thinks about supporting his clients during uncertain times.
2020-08-1321 minThe SMB Marketing Agency ShowTrailerWelcome to the SMB Marketing Agency Podcast! We're interviewing SMB marketers who are rising above the noise and leading change. Dive in and enjoy!
2020-08-1300 minThe 1SEO PodcastBrad Scruggs, ZyraTalk | The Lion's Den PodcastI welcome Brad Scruggs of ZyraTalk, a nationally leading website #chatbot service that 1SEO Digital Agency is proud to partner with, to talk about scaling a business at such a young age and what motivates Brad & his team to keep pushing themselves and the industry to new heights. Does your website utilize a chatbot? By 2024, chatbots will generate over $8 Billion in revenue savings and help improve customer service no matter the industry - It’s a no-brainer! Contact my team if you need help getting started with website chat.Keep Up With The Li...
2020-07-2304 min