Shows
No Harm Done PodcastNHD Ep17: Feeling the Quality LoveWe face up to the fact that not everyone is sleepless with excitement about our agenda – so how to have people running towards you, and your working and consumer groups, rather than away? And – lets’ look on the bright side for a change! 1. INTRO We discussed ‘VirtualCB’ here: Check her out!: https://www.delphi.ai/cathybalding)...
2024-09-1343 min
Governing for ReformBringing the clinical into the board room: how to converge clinical and corporate governance for quality careThe interplay between corporate and clinical governance is a challenging one, which has both separate and overlapping principles. Governing bodies of aged care providers must understand how both clinical and corporate governance work and the impact that these principles have on the quality of care that is provided to consumers.
This podcast will explore what the interplay of clinical and corporate governance looks like and how governing body members and executives can navigate that interplay in the board room to achieve the best possible outcomes for consumers. This episode will discuss the importance that governance frameworks have...
2023-04-0338 min
QualityTalksWhat I know for (almost) sure about...why standards don’t guarantee good care: QNews October 2022We're up to the final third of my 'Ten Characteristics of Effective Quality Systems'. In this episode we take a look at the role of compliance in an effective quality system - and an ineffective one!
2022-10-0705 minQualityTalksWhat should your clinical governance framework tell you? :What I know for (almost) sure. QNews Sept #2 2022So many CG Frameworks. Which is the right one? If we put a different lens over this the answer becomes clearer. Choose the framework that answers these key questions!
2022-09-0805 minQualityTalksHow to tell if you’re falling down the weak clinical governance rabbit hole: What I know for (almost) sure. QNews September#1 2022There's so much clinical governance activity. But - much of it is weak and ineffective, despite good intent and hard work. Falling down the weak CG rabbit hole - and not even realising - is a classic trap. Here's how to tell if you're teetering on the edge of a big black CG abyss.
2022-09-0805 minQualityTalksWhy ’Happy Staff, Happy Consumers’ isn’t Working: What I know for (almost) sure. August #2Why building a staff/consumer satisfaction bridge may just be our next big leap towards creating consistently high-quality care.
2022-08-2907 minQualityTalksThe Elephant in the Quality Room. What I know for (almost) sure QNews August1What I know for almost sure is...that managers are the most important quality tools - but how often do we think of them that way?
2022-08-0806 minQualityTalksQNews June1 What I know for almost sure about...which CG system makes the most difference.Which CG system has the biggest impact on care? and which quality 'movie' are you helping your organisation to make?
2022-06-0706 minQualityTalksWhy your Quality Meeting is ineffective (and possibly dull.) QNews May2This year is my time to work through 'What I know for (almost) sure about quality and clinical governance, using my Ten characteristics of Effective Quality Systems' as a guide. in May we're up to 'An effective quality system 'Supports the People'. The first characteristic here is: 'Focuses the organisation on achieving high quality point of care and service interactions between consumers and staff as a strategic and operational priority.'
Does your quality meeting do this?
2022-05-2705 minQualityTalksMaking Quality a Priority QNews May1My newsletter on all things quality - QualityNews - has been telling the story of human services quality and clinical governance for over 10 years. In 2022 QNews focuses on 'what I know for (almost) sure - reflections from three decades of working in quality and clinical governance - following my 'Ten Characteristics of Effective Quality Systems.' And - QNews is also going audio! So if you prefer to listen than read - here it is...
And if you'd rather have QNews delivered to your inbox - subscribe here. You'll also get my 'Ten Characteristics Assessment Tool' to sc...
2022-04-2407 minQualityTalksXQQQS Me! (2) What COVID-19 is teaching us about...Staying Motivated to Create Great CareOver the COVID-19 crisis, I'm publishing a weekly bulletin - XQQQS Me! - to explore what we can learn from this fast-tracked world of high performance we find ourselves in - and how we can apply it to creating great care over the longer term. Two editions were especially popular -leadership and motivation - so I've dropped them into a podcast. The motivation edition identifies six characteristics of staying motivated in tough times I've observed during the COVID-19 response - and explores how we can apply them to lead great care every day.
#covid19 #healthcare #le...
2020-04-1916 minQualityTalksXQQQS Me! (1) What COVID-19 is teaching us about Leading Great CareOver the COVID-19 crisis, I'm publishing a weekly bulletin - XQQQS Me! - to explore what we can learn from this fast-tracked world of high performance we find ourselves in - and how we can apply it to creating great care over the longer term.
Two editions were especially popular: leadership and motivation. This leadership edition identifies six characteristics of leadership in tough times I've observed during the COVID-19 response - and explores how we can apply them to lead great care every day.
2020-04-1912 minQualityTalks'Person-centred care from the inside out' with Glenda Gorrie PART 2In early 2019 Glenda Gorrie was looking forward to the next stage of her life, having 'retired' from full-time work at the end of 2018.
What she didn't expect was to be diagnosed with pancreatic cancer.
In this two-part conversation, we roam around her encounters with the health system, observing the 'person-centred care' aspects through the lens of Glenda's long clinical and policy-making experience with improving healthcare safety and quality.
Part 2 touches on issues with connected - or disconnected - care and what happens when you don't play the role of the 'good' patient; and w...
2019-10-0945 minQualityTalks'Person-centred care from the inside out' with Glenda Gorrie PART 1In early 2019 Glenda Gorrie was looking forward to the next stage of her life, having 'retired' from full-time work at the end of 2018.
What she didn't expect was to be diagnosed with pancreatic cancer.
In this two-part conversation, we roam around her experience of person-centred care through the lens of Glenda's long clinical and policy-making experience with improving healthcare safety and quality.
Part 1 describes Glenda's early encounters with her care and treatment 'wrapped in person-centredness' that didn't last quite as long as she'd hoped! We discuss how organisational structures and systems can be a...
2019-10-0939 minQualityTalksThe Point of Care: how one leader took a health service from ordinary to extraordinary: Chapter 1. By Cathy Balding.To celebrate The Point of Care audiobook coming online, here I'm pleased to share Chapter 1 with you all.
The Point of Care teaches my roadmap to great care in a fictional tale about Carol Mathewson, the new CEO of Kinsley Valley Health Service, who's taken over the helm of an organisation that ranks last in the state for both consumer and staff satisfaction. She loves a challenge—but having just six months to get those results out of the basement is more of a challenge than she bargained for. Her Executive Team is divided, many staff are resi...
2019-07-0741 min
QualityTalksNo Harm Done Podcast episode 10 - we made it!Join the Cathys as we enjoy our tenth episode, including a special reading from Balding's new book The Point of Care - and musings on why we're not further ahead with the quality of care after all these years. Plus - tips on shaking up your role for more satisfaction and effectiveness!
2018-12-3148 minQualityTalksIs your quality system getting you where you want to go? The one page quality system performance assessment tool.To make a powerful case for change, you need to know the components of a high performing quality system, what it should be achieving, be able to demonstrate where your system sits in relation to that, and show the benefits for your consumers and organisation, to make a case for change. If that sounds exhausting! - and you'd like a simple way to do this - read on.
After having more conversations about this than I can count, I’ve distilled my research and experience about what it takes for a quality system to drive great care into...
2018-12-0211 minQualityTalksAccelerate your quality system results with this one shiftIf you could draw your progress since January 2018 towards great care for every consumer of your services on a map, what would it look like? What would I see? A deliberate road to a clear destination, over which significant distance has been travelled? A meandering series of side-trips? A few break-downs when you’ve been stuck in one spot for a while and took a while to get going again? Or are you pretty much bogged down in the same place now as you were at the start of the year?
I've distilled the lessons from my research...
2018-11-2815 min
QualityTalksNo Harm Done Podcast Episode 3: Congratulations, You're a Quality Manager!No Harm Done is a new aspect of QualityTalks and is my podcast with Cathy Jones (ED Quality at Healthscope.) It's all about improving, exploring, understanding and getting on with healthcare safety and quality, and is designed to give you tips, ideas and guidance if you’re working in the area of quality & risk management. Includes segments on FAQs, Quality MythBusters, Too Long Didn't Read and Quality Hacks. This is Episode 3: 'Congratulations, you're a Quality Manager!'
2018-04-251h 00
QualityTalksAmbulance Victoria's strategic approach to providing Best Ambulance Care for every patientJoin the Ambulance Victoria Quality and Patient Experience Team as they explain the why, what and how of their strategic approach to creating Best Care for every ambulance patient, every time. What does it take to get everyone on the same page and wanting to provide a consistent standard of care in a state-wide organisation? AV is in the process of finding out! And check out their strategic plan overview, showing how their 'Patient Care Commitment' to Best Care is integral to what AV is all about.
2018-04-1717 min
QualityTalksThe quality of residential aged care:where to from here? - Maree Cameron Interveiw #1In 2017 Maree Cameron PSM was awarded the Victorian Public Sevice Medal for her outstanding contribution to improving aged care. Her considerable experience and achievements in this area give her a fascinating perspective on what's important about aged care, how it can be improved and where to from here for creating high quality care and experiences for every resident.
After leaving the Department of Health and Human Services in 2017, Maree reflects on the impact of working in aged care on her career, considers the quality of care vs quality of life discussion, emphasises the importance of agreeing a univ...
2017-11-0545 min
QualityTalksIs 'consumer-centred care' what consumers really need - or want? - Maree Cameron Interveiw #2Maree Cameron PSM received the Victorian Public Service Medal in 2017 for her significant contribution to improving residential aged care. (She and I discuss her thoughts on quality and safety in residential aged care in a separate interview.) Over a long career focused on improving quality of care and life for residents, she has amassed considerable knowledge about what this takes.
So does this knowledge help - or hinder - when you're the one receiving care? Maree has had multiple encounters with the acute care sector over the past few years as a patient, and kindly agreed to shar...
2017-11-0527 min
QualityTalksHow 525 days without a pressure injury changed a ward culture - Mel WitykMel Wityk is the Nurse Unit Manager on a subacute ward at Western Health: a large multi campus teaching health service in Melbourne. Since 2013 Mel and her team, together with allied health and medical clinicians and ably supported and inspired by the WH wound consultant, Col Killmier, have been on a mission to achieve zero pressure injuries - and stay there. When I interviewed Mel the ward had gone 525 days pressure injury free.
How did they do it?
This QualityTalks started out exploring Mel's leadership role in preventing pressure injuries, but I so...
2017-08-2543 minQualityTalksHealthcare Leadership from the other side of the bed - Julie WarnockJulie Warnock is an organisational psychologist who develops leaders in many different sectors, including healthcare. Struck down by a sudden illness, Julie got to experience healthcare leadership first hand over four weeks and two campuses of the same health service. In this QualityTalks, Julie describes the leadership she experienced and reminds us about what's really important to patients.
2016-01-2419 minQualityTalksLeading for Safety and Quality as a healthcare CEO - Dr Michael WalshDr Michael Walsh has had an international career as a healthcare CEO in the public and private sectors - and as an expert in supporting safe, quality care. What does it take? What has he learned? What would he do differently if he were starting out again? Listen and learn as Michael shares his wisdom on key challenges, attitudes and actions required to be an effective leader of great patient care.
2016-01-2256 minQualityTalksHealthcare leadership for safety and quality - in a crisis - Jacque Phillips.Jacque Phillips, CEO of Numurkah District Health Service tells us that leadership for safe, quality healthcare takes on a whole new dimension when water is lapping at the doors of your hospital. What's really important when leading a health service through a crisis? In 2012, Jacque's hospital was flooded; faster and more devastatingly than anyone had predicted. A town lost its hospital overnight - and patients and staff were at risk. This is Jacque's story of her leadership at the time of the crisis and in the weeks and months that followed. She reflects on what it takes to lead well for...
2016-01-2149 min